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A user we support is having frequent bluescreens every few weeks.We have looked at the minidump file in bluescreen viewer and it says

Bug Check String:

Bug Check Code

Parameter 1

Parameter 2
Parameter 3

Parameter 4

Caused By Driver


Caused By Address


Crash Address

Stack Address 1

Stack Address 2   

Stack Address 3
ntkrnlpa.exe+91254        C:\Users\james.berryman\Documents\082216-21652-01.dmp

Procesors Count

Major Version

Minor Version

What we have already tried is:
Updating Windows
Disk Check
System File Check
After research it seemed to suggest this was linked to power management and a transition to or from standy mode - inlight of this we set it to high performance mode in power management and disabled any form of sleep mode or turning the screen off.

The issue still persists, however this time the blue screen occured while the user was scrolling through excel so the PC was in use.

Any help would be appreciated

Kind Regards,

Hello there.
I getting BSOD randomly on windows 10 on my ASUS K550JK. I tried the ASUS forum but, with respect, they suck on support. I've tried the new drivers and the original ones (Windows 8). Whocrashed logs keeps telling me that it may be a memory hardware problem but i ran memtest all night and not a single error.
These are the most common BSOD:
I have attached the DM Log Collector Tool logs for more details.

Thank you and have a good day
Hi all.
I posted on the Windows 7 forums a short while ago: absolutely great feedback there - helped me create a Windows 7 and 10 ISO for some old computers we have.
We now have three PC's working: 1 new tower (windows 10) and two old DELL laptops, both of which where on their last legs!
One of them (this Dell Inspiron 5030N) was my daughters old one from several years ago. I was very close to sending it to recycling as it was barely responsive towards the end. However, my younger boy has started to 'play' on computers and I thought it might be a good idea to see if I could somehow make it just about usable.
To cut a long story short, I created a Windows 10 ISO and completely refreshed the machine. Suprisingly it works rather well (btw - I had to reflash the BIOS to A02 - similar to the other DELL I 'brought back to life').
The only issue is the internal wifi adapter: this runs quite slow - same with the other DELL laptop. I purchased a TP link TL WN823N and that works a treat (we use another one for the new PC tower). Yesterday I tried it in this DELL 5030 machine and again, worked a treat (from 65mps to the 144mps speeds the other machines have).
Youtube videos stall at this speed on this machine, hence me wanting to bump the speed up.
The internal wifi is named as Qualcomm.

However, since that first attempt, the laptop lost the recognition of it and it simply will not reconnect to the laptop.
I've installed (and reinstalled etc) the TP link official drivers (from bot... Read more
I need a Bluetooth driver for my aspire m3900 desktop. Or is there such a beast?
I put my laptop on sleep mode last night in error - I usually use Hibernate.When I cam eto turn it on this morning then nothing happens.The blue power light is on but the screen is black.I have tried switching off and on again but nothing happens. Also removing the battery.Help?
Hi, my laptop will charge ok when shut down but when running after a time, the battery light and the power light will start blinking orange and the battery wont charge and will run out with the adaptor connected. I have tried removing the battery and holding the power button then refitting. If the light is blinking, after the laptop shuts down/hibernates, I have to remove the power lead and then reconnect for it to charge correctly. Also when I run on ac power only with the battery removed, the laptop will after a while suddenly shut down. Any ideas how to correct these issues would be grately appreciated. Thanks in advance.Al
Hi, all, I bought Asipire F5-572G recently.Nowadays, I found that,when I open Setting->System->Application and Functionality, some applications show "Not Usable". Although those showing "Not Usable" seem working fine, I am just wondering"Does anyone have the same problem and how to solve it?"  Thanks a lot,Kang
Hello, ACER  i'm very dissapointed that my laptop bios does not support my new HDD Caddy. Sometimes it show as UNKNOWN and can not boot, sometimes it does not even show.... This some kind of bad luck or your devs can just make some BIOS updates to have perfect acer bios.  I will be very happy if you answer me asap Thank YouPetar Milenov
I recently got a new Acer Aspire ES1-131. It has a 2 GB RAM module installed by Acer, having CL11 (i.e. 11-11-11 timings) in its specs and working as CL11 in this laptop. I am going to upgrade by installing an 8 GB module, and I am thinking of getting a (slight) performance increase by installing a module with CL9 (i.e. 9-9-9 timings).There is no way to set the latency manually in the BIOS. So, my question is: if I buy a RAM module with CL9 and install it in my Acer Aspire ES1-131, will it start at CL9 (i.e. taking CAS latency from the RAM module's SPD chip), or will it still start at CL11? At the moment, I have no CL9 module at hand to install it temporarily and check. If the latter, then it would make no sense for me to buy a (more expensive) module able to work at CL9.I asked Acer's reps here in Ukraine, but they said they do not have have this sort of information.
I have Lenovo ThinkCentre Edge72. Every time I boot my PC and a flash USB drive is connected, booting hangs on the very start with a black screen with Lenovo logo. At the same time a LED indicator on the USB drive is flashing continuously, so I think that the motherboard scans it for some purpose. This state is never-ending; only if I remove USB drive, PC continues to boot normally. The USB drive is not bootable, and I have turned off all BIOS settings that let booting from USB. But the problem persists. Could you suggest any solution?
I have a Y70 and my experience with the slow keyboard repeat rate keeps resetting itself to some slow rate than what is set under `control keyboard` after the computer comes out of sleep mode.
Is there any solution from Lenovo for this after 5 years???
Thank you.
Hi everybody,
I have a Lenovo ideapad S10e with 1 GB RAM,
the computer is not fast enough for me and I want to accelerate it.
I think about changing the RAM.
Would it help, how much RAM can the computer handle,
what is the type that would match, and any other suggestions.
Thank you all!!
Mod's Edit: Additional information added to Subject line for clarity of issue.
I've had my U430 for two years now, but I've the brightness and general 'punchiness' of the screen has been low, but I don't remmeber it being this way before. It is especially noticable when the laptop is next to an iPad or mobile phone, with the whites on those screens are much whiter, while the laptop looks grey in comparison. The screen brightness is set to full on the slider within Windows and using the hotkeys on the keyboard. Restoring  the laptop hasn't resolved the issue. Any help would be very much appreciated!
I've attached a photo to help demonstrate my issue.
I have the i7 u4510 model with touch.
Mod's Edit: Additional information added to Subject line for clarity of issue.

1458700108984.jpg ?142 KB
Hi ,

So I am still fighting against Windows 7 for it to boot after changing my motherboard ....

I am currently facing a black screen claiming that my iaStorS.sys file is missing or corrupt....

I understand that this is the Intel Rapid Mass Storage driver .... But when I go to the Intel website , I only find iaStorA or iaStorF or iaStorV files , but I have not been able to find a iaStorS.sys ....

Any ideas ?
I did a clean reinstall of windows 7 on a Lenovo laptop and now Windows Update has been "Checking for updates" for more than 24 hours now!, I tried getting the Convenience Rollup but I am unable to! It tells me that my browser is outdated despite that I have the latest Firefox. I click "get with different browser" but it only leads me to the download center where it just tells me to go to Windows Update in control panel, the same place that has been stuck checking for updates for 24 hours now! Microsoft seems to make it impossible to get the convenience rollup. Even the IE only brings up general updates to Windows 7, no convenience rollup!

Any ideas?
Any help would be appreciated
Hello, I have received some brand new Elitebook 840 G3 and they refuse to be woken up from sleep by pressing a key on the keyboard - you have to press the power button. Having raised this with HP support they have said the hardward doesn't support this feature.This does seem a bit ridiculous considering we have far cheaper and older laptops which can do this. Does anyone know how to enable this or if this will be included in a BIOS update?We have tried every power management option in the BIOS we can find (there is no option for wake on keyboard) and there are no editable options in the power management tab in device management. Thanks
The other day I ran a file scan with Avira Antivirus Pro, and in the log file
I found this:
Starting search for hidden objects.
  [NOTE]      The registry entry is invisible.
Does anybody know how I can find out what this is and what I should do about it?
I just heard about a possible infection from family on her system, I only know that this indeed may be the cause.
Adwcleaner has identified possible infection, but not yet done anything else.
Scanresultaten van Farbar Recovery Scan Tool (FRST) (x64) Versie: 21-08-2016 01
Gestart door Maart (Beheerder) op MAARTJE-LAPTOP (25-08-2016 12:10:40)
Gestart vanaf C:\Users\Maart\Desktop
Geladen Profielen: Maart &  (Beschikbare Profielen: Maart)
Platform: Windows 10 Pro Versie 1511 (X64) Taal: Nederlands (Nederland)
Internet Explorer Versie 11 (Standaardbrowser: Chrome)
Boot Modus: Normal
Handleiding voor Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processen (gefilterd) =================
(Als een item is opgenomen in de fixlist, het proces zal worden gesloten. Het bestand zal niet worden verplaatst.)
(AMD) C:\Windows\System32\atiesrxx.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnhService.exe
(Popcorn Time) C:\Program Files (x86)\Popcorn Time\Updater.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
(AMD) C:\Windows\System32\atieclxx.exe
(Synaptics Incorporated) C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
() C:\Program Files\WindowsApps\Microsoft.Messaging_2.15.20002.0_x86__8wekyb3d8bbwe\SkypeHost.exe
(Synaptics Incorporated) C:\... Read more
Everything is delayed with a delayed click. There is some infection of sorts that I need to removed.
For a while now I have been having a reoccurring problem. I use windows 7 32bit and my browser is google chrome. Everything is fine then one day, one of my shortcuts will suddenly open google chrome instead of its own program. Then another will do it then pretty soon all shortcuts open google. It has been suggested that it is a virus but Malwarebytes or antivirus can find any. It even started doing it within a couple of days of renewing the entire windows 7. Anyone else had this prob and fixed it please?
As the title says.
The first time it happened, it was preceded by my internet connection droping and not being able to recconect to any Wi-Fi. The second time, it was after I set the computer to sleep. 
 DMP.zip   480.08KB
We have taken delivery of six ThinkCentre M800z All-in-OnesSystem: 10ET-CTO1WWModel: M800zBios: FVKT43AUSOperating System: Win10 64-bit 10.0.10586 I have unpacked three of the six so far and I am experiencing the same issues with all three.  The touchscreen works for a short time, then the touch screen "cursor" jumps to to the top left (sometimes bottom left) and renders the touchscreen inoperable. I have tried all the usual troubleshooting steps including: driver updates, BIOS update, disabling "fast boot", disabling "hide pointer while typing" in mouse, running sfc.exe, and a number of other possible solutions from this (and other) forums.  Nothing has helped! Is this possibly a driver issue or a BIOS/firmware issue?  Is there an updated driver required for the HID touchscreen? We need the touchscreen functionality for the software package we are intending to run on these machines, so disabling it is not an option. I am becoming very frustrated now and would really appreciate a solution!  Many thanks.
I had G580 with Win10 updated from Win8. After disk replace to Samsung EVO 850 computer do not boot. Only LCD was turn on and it has silver color (background light only). When I put on it stock disk everythink run ok, but I can not access bios. Then I was remove BIOS battery to check if it will possible to access BIOS. From that moment is G580 black-screen, does not boot with stock HDD, do not install WIN10 from recovery DVD, restore button does not work, battery remove and turning on for resset does not working.. Nothig. Laptop turn ON but screen is black. Never happend this before with any laptop. I google and try almost every hint.

Running W7 Pro 32 bit SP1, on my lap. All was fine till last month, was getting updates on check and the check never used to take more than 10 mins. Didn't use my lap for a month, and now Windows updates keeps running for hours with none results...

Any ideas, suggestions....


Am not getting any errors.
Hi Folks,

I do have a Problem with a Machine of Mine :/ It randomly restarts about 20 to 60 Min in IDL Mode. While nothing is happening.

Strange thing is the PC was running Straight for 15h (Over night) and just started doing this before and now.

I did Update all Drivers and got a up to date Bios on the Board.
Also the PC was Checked with Memtest, Prime etc so i think its not a Hardware issue.

Can anyone help me reading the Minidumbs and or found something Similar already?

Edit: Oh yeah sry this is on Win10Pro on a X-99A Asus Board with a Xenon E5 1620 v3 with 32gb DDR4
Looking to purchase a laptop but would like to connect it to my hp AiO monitor, which is larger and good quality. Just want to use monitor only. Can I do this? How do I do this?
Hi, I recently got a new laptop which is a HP Probook. I cant turn the brightness up on my laptop and I dont know why. I hold down the FN button and press F6 but it doesnt turn the brightness up. I am sorry if this is a silly question but I really need help (also I know you have answered this question before but it didnt help with my problem) If you could reply soon I will be very thankful.  It also doesnt have anything to FN because I can do eveything else becasue turning up the brightness -Catulus(Sorry for any silly spelling mistakes )
Can I know the BIOS Password for the laptop HP Compaq Presario C506TUIts shows the message as "System Disabled [13674]"
Hello all,I have a new HP Spectre 15'. I have a major problem with the display and how windows are presented. Elements on windows are so close to each other and sometimes overlap. I have tried changing the resolution but problem still persists. I am going to attach a picture to show exactly what the problem is. I will like to know what the best display settings is for a 15.6 4k display laptop.
Games not workin in full screeni have reset the win & update/ reinstall AMD drivers many times from HP and AMD sites directlysame issueneed help plsss.................
I'm setting up a HP PB 650 G2.The Wireless light will not change colour, its orange & stays orange even if I press it.The wi-fi is on & I can connect to a wi-fi network.  I want the ability to turn it off. I have downloaded the HP connection manager & installed it but I get an error when installing, pic attached. When I try to open connection manager, I get a message that the connection manager servive is not installed.Troubleshooting this leads me down a system recovery path...  
Just got a new laptop with windows 10 and trying to add an Epson printer, not by usb.   All my other laptops have had no problem they have just found the printer and have added it.  This HP Pavilion does not find the printer, any clues. Have rung HP and the young lady has no idea, so waste of time.
i am unable to create hotspot with my laptop.when i use command netsh wlan show drivers in cmd,i see that status of hosted network is NO.please suggest a way so i can create hotspot with my laptop. 
Hello, My PC shuts down when i remove power cable, and it doesn't charge to 100%, it only charges to 80%
i upgraded my HP ProBook 6560b about two month now to window 10, but since then my PC has been unstable, it closes any window or any folder open. whatever i open it will quickly blink and every gadget on the screen disappear. So i decided to reset it. The reset started 1:00pm yesterday and i left it but till this moment, 23 hours, it is still booting without showing how many percentage. Please i desperately need your kind help. Thank you.
Straight to the point: a zodiac-game.info tab keeps opening up on my Chrome browser. Would be grateful for your help getting rid of it. Nothing else seems to be wrong on the computer. I do use uTorrent but have stopped now.
Here's the FRST.txt:

We're looking for new drivers to test our Wyse E02 classrooms with Multipoint server 2016. Unfortunately the driver package for Multipoint server 2012 doesn't works. We cannot find the clients. When will the driver update be available? 

For several years, I have a Vostro 430.It has always been reliable. However, in recent months I have a problem at startup just worse.I specify now I've done every test that came to mind and I found on the forums.So, for some time, I had to unplug all USB on my frontage so that the PC starts. Those behind were still connected. It was never start the first time, but after three or four presses of the button. Failure to find a solution, I accepted the situation. But this time I must remove all usb without exception. Even the mouse receiver, completely prevented from starting. However if there is anything, it starts from the first press of the button. For now, I brought all my connectors on a usb hub that I disconnected before starting.
Some details on the non-starting. Press button gives no sign of life. No noise, nothing on the screen etc. So as if the push boutton was broken ... but this is not the case. But if I plug my usb hub and pushes the button, the LEDs's on the hub illuminate(and stay on). LEDs are off initially if I disconnected and reconnected power
What it is not:+ The bios. The boot is only on a DD. Nothing points to the USB;+ A defective device. The problem occurs as soon as there is one (any peripheral) that is plugged into any USB input.+ I do not remember having updated the bios. At least not recently.
I make a hypothesis can be absurd ... but I did not see anything on the internet about this: As the problem worsens with time, I wonder if this might... Read more
Hi everyone, I'm a newbie so not sure if this is a simple problem or not but would greatly appreciate any help.
I've been working with a used Optiplex 755 but the drive suddenly died on me a few days ago.  I'm trying to just boot up windows with just the setup DVD it came with and no hard drive but I came across this error:

Windows Boot Manager:
Windows failed to start. A recent hardware or software change might be the cause. To fix the problem:
1. Insert your windows installation disc and restart your computer.
2. Choose your language settings, and then click "Next".
3. Click "Repair your computer"
If you do not have this disc, contact your system administrator or computer manufacturer for assistance.
File: CI.dll
Status: 0xc0000098
Info: Windows failed to load because a required file is missing, or corrupt.
Could anyone offer some help with this problem?  Thank you in advance:)
Firefox  48.0.2, first offered to Release channel users on August 24, 2016

Fix a startup crash issue caused by Websense (Windows only) (Bug 1291738)

Available via the internal installer:   Help / About Firefox
Hello Dell Support Team,
I completely lost Waves MaxxAudio in my Dell inspiron 5559 Windows 10 Laptop.Tried Realtek Audio driver installation many times as well as Dell quickset.But nothing changed to my way.Is there any chance to get it back?
Hi guys,
I just bought a new Dell Inspiron 7548 with preinstalled Windows 10 Home and when I tried to use the camera it showed me that it is not connected and Skype can't find it. I tried a few more sites to test if it is a Skype problem but it seems to be something with the webcam driver. I didn't had the Imaging devices in the Device manager until I went to the View menu and chose to display all the hidden stuff. Then it appeared, and in the properties section it was saying the same thing, that the camera is probably not connected but it is a built-in integrated camera so I don't thing that is the problem. I uninstalled the Integrated webcam driver and restarted the PC, hoping that it will work as it was mentioned in the Dell troubleshoot webcam instructions that Windows 10 will reinstalled the drivers automatically. This didn't happened. Now I can't even find it under the hidden stuff, it just disappeared. I also scanned for hardware changes but  that also didn't work out. I am with the latest drivers, I checked it with the tool provided online from dell. Does anybody have any suggestions what could be the problem and how to fix it? Just to point out again I just bought the laptop an I never seen the camera working so it might actually be that the camera is broken or not connected right. I am out of suggestions - oh, or probably it is Windows 10? Is there somebody with Windows 10 got the camera to work? Thanks in advance. If any more informatio... Read more
I have an Inspiron 15R SE 7520 with i7 cpu.  I would like to have a wireless connection to a monitor.  I looked up the specs and it says WiDi is optional so I'm not sure how to figure out if my laptop will work with Microsoft Wireless Display Adapter v2.
Inspiron 15R SE (7520)Order number: 161244310Dell Purchase Id:2004115268088Service Tag: B6BFGS1Express service code: 243 266001 13
If the computer is booted normally, the screen is corrupt during BIOS self-test and then turns completely black when Windows runs.
If the Fn key is pressed to do a diagnostic boot, the screen is corrupt at first.  When the screen is supposed to turn blue with white text for memory testing etc., the screen is black.  When the VGA test starts, the audio tones can be heard.  The VGA test falls back to displaying solid colours instead of stripes.  At that time the screen actually shows the solid colours, changing from each colour to the next, but no text.
What part needs replacing?
Dell Inspiron 1720, Nvidia graphics adapter, WUXGA screen.
Hey guys, 
I just got a new laptop, a refurbed Dell Inspiron 15 3537, and I love everything about except the graphics capability (integrated Intel HD). I was exploring the possibility of installing an eGPU and was wondering if this laptop has a free port, and if so, how do I access it. If not, any support on the topic would be appreciated. The process is a mite bit confusing. 
Dell Inspiron 17 7737 came with Intel (R) Dual Band Wireless - N 7260 adapter. The adapter is "lost" after soon after upgraded to Windows 10. Windows 10 is not able to detect the adapter, as if it was not installed. Any attempt to update driver was blocked.
I managed to get Bluetooth driver updated and working. However, WIFI adapter is somehow "history". Currently I have to depend on external WIFI adapter. Intel(R) Dual Band Wireless-N 7260 should be serving both Bluetooth and WIFI.
Does anyone experience this situation? How could we resolve this issue?
Thanks in advance.

Best regards,
My touchpad is irratic and I prefer to use an optical mouse.  I have gone into the properties of the mouse and the disable button does not give me the option to disable.  I've read that it can be done through BIOS, but I do not know how to do that.  Is there a simple way to accomplish disabling the touchpad?  This computer is almost a year old and has Vista home premium.  Thanks in advance for some help.
Hi there - does anyone know the specs of Vostro 5470's base cover screws? It's simply incredible that most of the screws are gone - the PC is disassembling itself, unfortunately
Additionally, would you know where I could buy those screws? Thank you so much!
I have just bought an XPS15 9550-8076 from an outlet store and it came with a 1tb hdd + 32gb SSD.Currently the OS is installed to the 32gb ssd and the 1tb is just set as a data drive. Immediately im having issues as the OS drive is tiny and i have managed to almost max it out just installing office.Looking online it seems that the SSD should be a cache drive and the OS should be installed on the 1tb, is that correct? I spoke to dell technical support earlier asking this question and I was told that the OS should be on the SSD as i received it, however the person i was speaking to did not sound very confident or like he understood exactly what i was asking.
I'm wondering if having bought from an outlet store this was returned and restored incorrectly.