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G700 Non-Authorized Battery Warning, Not Charging after Win10 03 19 updates

Q: G700 Non-Authorized Battery Warning, Not Charging after Win10 03 19 updates

Help. After a lot of Win-10 updates the past 2 months, the battery will not charge. Its an original genuine Lenovo battery. Message comes up saying its not authorized. I found some old info on this for win8 but nothing yet related to win-10 0319. I have a 20251 G700. Lenovo will not help on this PC its very old. Any help here will be very welcome!

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RELEVANCY SCORE 200
Preferred Solution: G700 Non-Authorized Battery Warning, Not Charging after Win10 03 19 updates

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RELEVANCY SCORE 85.6

Hi,
So this Lenovo G700 Laptop is a few years old but before I received it, it had been used only a handful of times. I have recently been on holiday and before I left I unplugged my laptop from the mains and so the battery ran down to nothing. I came home and plugged it back in again, turned my laptop on and now it is telling me that I have the wrong battery or battery charger and so it will not charge. However, I know for a fact that both the battery and the charger are the ones that came with the laptop when my stepfather bought it new around three years ago. Any ideas would be helpful!
 
Thanks
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

A:G700 - Plugged in Not Charging!/ "Wrong battery/ch...

Did you try when first start it up, and first see the display start up... during that bios screen advertisement or very quickly once it goes off... push and hold the power button in for 5 seconds and it should turn off.Next start hopefully its ok, if not remove the battery and a/c power and push that start button a few times to drain any capacitors of holding charges... put it back together and cross fingers.

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RELEVANCY SCORE 73.2

I recently bought a new T450 which originally had Windows 7 installed. After getting it I upgraded to Windows 10. I've noticed that the battery charges correctly when it's mostly charged, but if I am not plugged in and both batteries (internal + external) get low, then I plug the machine it, the battery won't charge. The system tray will say "Plugged in, not charging" and the power light will constantly blink (sometimes consistent rapid blinks, sometimes long-short blinks). I bought a second external battery with the machine. When I'm in this state, if I swap to the fresh battery the computer will instantly start charging correctly. If I leave the machine charging for a while (15-30 min) then swap in the depleted battery, it will now start charging correctly. It seems as though if I didn't have the second battery I might in a really bad spot. FWIW I've tried installing "Lenovo Power Management Driver for Windows 10" and the "Lenovo Settings" app for Windows 10 that has controls for the battery. Does anyone have an idea of what is going on here? Should I downgrade back to Windows 7? Thanks in advance.

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RELEVANCY SCORE 72.4

help me. experience the Battery plugged in, not charging. ..?

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RELEVANCY SCORE 69.2

Battery not charging in my Inspiron 5748 - Intel [email protected] / 8GB RAM / 1TB disk / two years old. I've replaced charger and battery but problem persists. I've seen posts about other laptops and wonder if this could be a problem with the connector/socket (between adapter and laptop), and if I could replace that? Also, the problem seems to have started when we upgraded from Win8.1 to Win10; could that be an issue?

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RELEVANCY SCORE 66.4

I use an external moniter and USB keyboard most of the time, so I like to close my laptop and have it "do nothing". Ever since Windows 10 installed itself on my laptop, I get a Blue Screen of Death whenever I close my lid.This occurs even if I try to have the laptop sleep or hibernate.

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RELEVANCY SCORE 65.6

My Lenovo G700, which is a week old, is saying that it is "plugged in, not charging". It was working fine until last night when I closed the lid to put it into sleep mode for the first time. I have checked that it is set to maximum battery life and it is still not working. It's stuck on 98%. I am severely disappointed that something like this has happened a week into having my first Lenovo. I hope someone can help me rectify this problem.

A:Lenovo G700 Plugged In Not Charging

hi Zadeth,
 
Welcome to the Forums.
 
Can you try to:
1. Turn off the machine and remove the AC adapter and battery
2. Hold the power button for 10secs then plug the AC adapter back in.
3. Turn the computer ON and when it gets to Windows, slide the battery back in place and observe the charge.
 
Alternatively, try to use the battery charge until it asks you to plug the AC adapter and observe if the charge goes all the way to 100%.
 
Let me know your findings
 
 
Regards

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RELEVANCY SCORE 64

The charger supplied with my Lenovo G700 recently stopped working completely (it was making a weird bleeping sound when plugged in as well), so I purchased another genuine Lenovo charger identical to the first. However, my laptop doesn't recognise that this is an authentic Lenovo product and keeps telling me that I'm using an 'unauthorised battery', so my laptop can only be plugged in, and not charging. So far I've been unable to find a suitable fix on google. I'm reluctant to buy another charger as they are so expensive, in case I encounter the same problem again.  Any suggesions/experiences would be very helpful! Thank you  

A:Genuine Lenovo charger 'unauthorised', G700 not charging

If the original charger made strange noises, you might have damaged the power circuitry on the motherboard

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RELEVANCY SCORE 62.8

i must have some type of virus or persistent malware embedded in this laptop.  The computer is slow,  the battery will not charge,  at startup their are missing dll messagesreferring to (python25.dll),  spybot and super-antispyware show multiple registry errors that can't be corrected due to administrative login not being recognized,  and windows updates repeatedly fail.  Please advise.
 
Toshiba laptop with windows 7 home premium 64 bit

A:slow computer, missing dlls, popup addware, failed updates, battery not charging

Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Update Malwarebytes' Ant... Read more

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RELEVANCY SCORE 62.8

HiI've just now replaced the battery of my ideapad z500 with a new one but it seems not chargin... My system is Windows 10. I've updated "Lenovo Energy Management Driver" (for win 8.1) and "Advanced Configuration and Power Management Interface (ACPI) Driver" (for Win 10) but when I've restarted the laptop the issue persist. The Windows 10 bar shown me this message: 0% and batteri not charging. When the laptop is turned off and the AC is plugged in I don't see the power button led light up like I remember (maybe I am not remembering well I don't know, but maybe it is usefull to diagnose the problem). Do you have any advice on what can I do to solve this issue?Thenks

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RELEVANCY SCORE 61.6

i just bought a new battery beacause my 2 years old battery died, i changed the battery for the new one and it say not authorized battery so it the notebook say connected, not changing.the new battery is from lenovo so how can i fix it?windows 8.1 and the model is G40-70 

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RELEVANCY SCORE 61.2

Dear All,I have Lenovo Thinkpad T460S purchased almost a year ago. Today I suddenly faced problem in charging battery. Charger is plugged in and battery icon is showing "plugged in, charging" but actually it is charging very slowly. Normally battery is charged in one hour or so but today it took more than one hours to reach only 24% or so. Furthermore, soon after plugging in, battery icon shows "filling in process" for few seconds then stopped i.e no filling in process. Furthermore, after whole night charging, battery is now 94% charged, battery 2: 100% charged, fully charged; battery 1: 0% charged, not charging (please attached images).Please guide how to get rid of this problem?Thanking in advance. Shahid

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RELEVANCY SCORE 61.2

Why does my G700 only charge the battery after i shut it off ? Is that normal ? Can it be changed to charge all the time ?  thanks 

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RELEVANCY SCORE 59.6

Hello Apologies if someone has already posted this query and got a response. My G700 has Lenovo's Energy Management software (8.0.2.4) installed. Until recently, the battery would charge (and drain) as expected - it is the original that came with the laptop a few weeks ago. I'm running Windows 8 and haven't upgraded to 8.1 yet. However, now I get a pop-up box from the software every time I boot up from saying that "the system does not support batteries that are not genuine Lenovo-made or authorized.....". Also, the software is preventing the battery from being charged, so I'm having to use the mains power. Lenovo's support has suggested that it might be a (physical) problem with the battery, but it seems to be a software-related. Please can someone help with this one? Is there an update to the software that I can install? Can it be disabled to allow the battery to be charged? Does the problem go away with an upgrade to Windows 8.1?  Thanks in advance!

A:G700 - Energy Management says battery is not genuine and won't charge it!

Hi Ammo23,
 
Welcome to Lenovo Community Forums!
 
    This error may be a Software/Firmware Related or the battery is really bad and being read as not genuine.
can you try Doing this,
 
 
 1. Try Performing a power Drain and BIOs Reset.

Remove the AC adapter and the battery, Now Hold Down the power Button for at least 10 sec. This will drain the Mainboard.
Reconnect the Ac and Battery and Turn on the system,Right away start tapping F2 to boot into BIOS Setting.
Hit F9 to Load defaults and enter for Yes then hit F10 To save and Exit then Enter for Yes.

 2. When Booted Back up to Windows,
              Open Device Manager and under Battery Look for Microsoft ACPI Compliant Control method Battery
              Right Click On it and uninstall it, Restart after uninstallation.
 
Check if the issue will be the same after the Steps.
       If still the same, Uninstall the Lenovo Energy Management from Control Panel / Programs and restart the system.
         check if the system will charge without the Energy Management Software,
 
  If the same thing happened I would Suggest you call Lenovo Support right away and report the steps your did and still getting the same result.
 
Let me know your Findings
Cheers!
 
 
 
    





Did someone help you today? Pr... Read more

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RELEVANCY SCORE 58.4

Whenever I use this specific mouse wired or wireless, a strange issue occurs where I cannot move windows around or click the taskbar until I ctrl+alt+del, I also would be unable too click certain things issues with things such as USB ports not working suddenly started to pop up so I googled the problem and found out that the CMOS battery was corrupted somehow. I know this issue isn't to do with Windows as the problem persisted when I reinstalled Windows and even occurred when using the Windows installation disk.

The problems disappeared as soon as I replaced the mouse with another one, is there any solution to this rather odd issue? Could it be the CMOS battery in the motherboard getting older and needing replacing? The PC is around 2 years old.

A:Weird issue with Logitech G700, corrupting CMOS battery on motherboard

No, a battery cannot be corrupted. It can lose charge or die, and that can cause some weird problems.

Yours does not sound like one of them. It sounds like you have a defective mouse that is shorting out.
You can test the mouse on another computer. If the problem follows the mouse, then you have your answer.

You can test the battery with a battery tester or multimeter. It should read no less trhan 3 volts.
Or just buy a new one (CR2032). They are cheap.

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RELEVANCY SCORE 57.2

Hi , I have Lenovo Z 580 Ideapad. For 4 years , I never faced any major issue regarding my laptop . 3 months back its fan stopped working. So i visited an authorized service centre located at Gurugram. Since my laptop is out of warranty , they told me that the fan need to be replaced and charges will be applied. They said that they will order the part and let me know when my laptop will be ready . Few days back, they called me and asked me to pickup my laptop.I went there and checked my laptop , its fan was working . I paid the full amount. They gave me the receipt But they didn't provide me the Fan's warranty card or anywhere the warranty was mentioned in the receipt. They didn't even told me when the warranty of the Fan they replaced , was gonna expire. I trusted them , thus I didn't argue that time.But now after 2 & half months , the Fan stopped working again . I went again and showed them my laptop. Now they are saying that the Fan panel need to be changed again & since the Fan's warranty is expired , I have to pay the full charges again. They are **bleep**ing kidding me . I am so angry at them right now . I have serious doubt that they played me . They just resolved some minor issue but charged me the full amount of Fan in the first place . & now they are doing the same thing again. They are **bleep**ing mischief. I am so disappointed and irritated on how they are acting. I tried the customer care but everytime they give me some other number to... Read more

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RELEVANCY SCORE 56.8

Hey, I really need help. I'm having problems with my laptop. It's a dell inspiron 7559 and was bought around January. Recently I have seen that the battery has no longer been as hot as it used to be when I first started using it. Along with the sleeve on the tip of the screen power adapter (below the part where the adapter lights up) has started to come off, exposing the wires. The battery has continually dropped down its percentage rate ever since I bought it, and it won't go back up. It is currently at 0% battery life and it says when you highlight over the battery icon ( plugged in, not charging). It also happens to show the BIO setup when I start the computer and shows that the batteries wattage and type cannot be determined. In the BIOS setup, the ac adapter type is unknown. The battery has not been through any harsh conditions along with the laptop. I have tried removing the battery, starting up the computer with the ac adapter (which is 130 watts), then adding the battery back, and ac adapter, then turning it on, but it had no effects. If I remove my ac adapter while my computer is on ,it instantly turns off. If someone can support me with this issue, it would be gladly appreciated. Thanks.

A:Laptop battery not charging, battery not identified, 0% battery life

It sounds likely the charge circuit on the mainboard is damaged.  Contact Dell to have the mainboard replaced under warranty.

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RELEVANCY SCORE 56

Please help me,I have a Lenovo laptop G series with windows 8,my laptop problem is that the battery is not charging but when I click battery icon "plug in charging" but it still not charging,why?

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RELEVANCY SCORE 56

Hi...

I am having a problem with my laptop computer. I figured out that my laptop, when being charged or using the Power Outlet, runs at 100% CPU at times, and slows me down when running and working on some open applications. At first I thought I had tons of spyware or even a virus, and even posted a Hijackthis file here. Nothing was found.
I figured out that my cpu runs at 100% when using the power outlet, or when my computer is chargnig. When I unplug the powercord and use the battery life, everything runs GREAT!!!!! my cpu drops to a normal 4-8% usage with multiple applications running. WEIRD huh? Can anyone relate to this ?? Is this and indication that my battery is going bad???? Can someone help me with this or suggest what is going on? I am running windows XP home edition, and have a compac presario 1500 series. Pent 4..

HELP!!!
 

A:CPU runs at 100% when charging laptop battery, when not charging its fine. HELP!!!

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RELEVANCY SCORE 56

Hello and peace on you..
I have a DELL Inspiron N5110 from early 2011
I was using the laptop correctly..The laptop was plugged in and the battery was charging..Then i removed the charger let the laptop on battery until suddenly the laptop shuts down without even telling me that the battery is low or even leaving some "emergency" charge on it (usually 7% or 5% i don't know)..I plugged it in to charge it again and open my leptop and i found out that the battery is not taking charge anymore!
I tried to see if the propblem is with the connector and tried to remove and put in again the charger and it ddid not work
i tried also to remove the battery and put it in again, it did not help
Now it is stuck on 2% of charge from 5 days and it's plugged in!
The laptop says that the battery is charging, but actually it is not charging and the charge level is the same from days
I looked up some solutions online like uninstalling ACPI microsof from Device manager and reboot the laptop..It did not work
"Jauge de batterie" which is an integrated software related to DELL, says that the battery health is good and that my battery is working properly
The laptop works fine with only the charger plugged in and battery out
PS: the laptop heats usually but i think it did not affect the battery at all since it was working fine and the charge took me about at minimum 30 min on high performance to be emptyed before this happens.
Please, i'm seeking for help
I hope you can ... Read more

A:Battery says: Charging, but it is not actually charging while plugged in and is stuck in 2% for 5 days !

First thing to check is wherther the sysetm recognizes the AC adapter - F2 at powerup to check that.
If it doesn't, try a new Dell OEM AC adapter - if that doesn't fix the issue, replace the DC jack board, and if that doesn't solve it, the mainboard.  Note:  you MUST use a Dell adapter - NOT a third party unit.
If the system DOES recognize the AC adapter, but won't charge the battery, chances are the battery is bad and will need to be replaced.
You cannot solve the issue without checking and, if necessary, replacing these parts.  

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RELEVANCY SCORE 56

Old battery looks dead and i have bought new one. First time I've got compatible battery and got message "The battery installed is not supported by this system and will not charge...". Next battery I got - 45N1004, looks original. I installed the battery and got yellow, rarely blinking battery sign on top of laptop. Windows 10 reporting that battery OK, adapter "plugged in, charging", but it is not charging. Battery is not pretty new (2015/12), but it's not used and AIDA64 reports good state of battery. Should I go to the service with my T530 or is there another solution?

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RELEVANCY SCORE 56

Hi ! Over the past two weeks I've spent my time troubleshooting why my recently (used) bought X240 is not charging the internal battery. Short timeline: 1. Bought used X240 in good condition but with dead internal and external battery - working well when using power supply.2. Came home and tested that thing -> both batteries show "0% - not charging" (with Win10Pro installed) *suprise, surprise*3. Ordered both new internal and external battery.4. External battery came 1.5 weeks ago. Installed it and worked like a charm (Battery 2 (external): X%, charging).5. Internal battery came the day before yesterday. Installed it and did not work -> "Battery 1: 53% - plugged in, charging - Battery 2: 6% - plugged in, not charging)6. Waited the recommended 6-12 hours like it was written in the "manual" to get it fully charged.7. Next morning -> Batterystatus unchanged (see point 5) ... It's stuck at 53%. Though the status says it's charging, it doesn't.8. Simply tried out what's going to happen when I pull the cable of the power supply -> Notebook instant off *hmmm*9. As the external battery was obviously blocked from charging by the internal (as it was not charged), I've taken out the internal battery again and et voila, external battery is charging again.I've tried to remove both batteries and perform the "Magic Trick" (press the main power switch for 30 secs) and I've also pushed the "reset" switch on the backside near the battery. Sadly without any result ;-(... Read more

A:X240 internal battery not charging though "plugged in - charging"

Did you buy Lenovo or aftermarket batteries?  It could be defective

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RELEVANCY SCORE 56

Hi everyone,I am facing a problem here. My G505 doesnt show battery charging animation; when i boot up the animaion shows upto 5 cycles, and then stops. My lenovo enerygy management is in the 'Maximum battery life'mode. The AC power adaptor works when I remove the battery and start up the computer. The indicator lights for battery remains amber colored with slow blinking.Please help me with my problem.Thanks, Vicky


























battery.jpg ?30 KB

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RELEVANCY SCORE 56

My Lenovo G50-30 laptop has suddenly developed a funny problem.  When battery charger is introduced while laptop is on it says "plugged in but not charging" and battery keeps reducing, however battery charges when laptop is switched off. The problem has started happening from approx a 3-4 weeks back. My battery was under warranty and was replaced by Lenovo authorised center Jogeswari (West), Mumbai, India BUT still issue reamins the same.  Service center installed a software called OKO care which randomly allowed charging three times while laptop was ON. However this also did not permanently solve my problem and returned back to same issue hence un-installed software. Then had tried couple of other lenovo softwares (vantage, forgot name of anotehr one) but in vain.  Pls organise immediate help as I have exams starting September 19, 2019 and need laptop very badly for preparing and cant afford to switch off to recharge. Thank you in advance. FYI - There is no capping not to charge beyond 55-60% to safeguard battery. I have Windows 10 (64 bit OS), initial OS which came along with laptop was Windows 8.1 which automatically got upgraded to Windows 10. My laptop is always kept on auto update hence all latest updates are installed. I do not allow any unnecessary software installation. 

A:Lenovo G50-30 Battery charging issue - "plugged in but not charging"

That sounds suspiciously like the laptop is in Airport Mode, which if enabled will prevent it from charging when on, yet charge when off, just like you describe.  You can find out via a command promptRight click on start and select Command Prompt (Admin)  -or- Windows PowerShell (Admin)  depending on your system configuration.At the prompt type:  powercfg /getactivescheme    and press EnterIf it comes back with something similar to the image below showing (Airplane) as the active scheme,  then that is likely the culprit. Click on Image to expandIf you find that it is enabled, at the same command prompt window type:  control powercfg.cpl   and press Enter to open the Power control panel applet, and then check to see if Airplane Mode is set as your current power plan. As a last resort, you can also type:  powercfg ?restoredefaultschemes  to reset the Windows power schemes to their default settings.  Best of luck,

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RELEVANCY SCORE 54.8

So at random, the laptop will stop charging and simply says 'plugged in, not charging'. Are there more permanent solutions than going into BIOS and disabling built-in battery? I'd hate for this to be a returning issue (this is the 2nd time this occurs). Thanks for any suggestions! I've browsed the fora and know also of some other solutions, but I'm not satisfied with having to solve something like this more than once. What if I don't notice it, and someday have to run out with 40% battery left? Not desirable, specially given the price of these laptops.

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RELEVANCY SCORE 54.8

Battary not charging showing plug in not charging , laop top was purchase in july 2015 from Vijay Sales mumbai chembur. Pl give some solution

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RELEVANCY SCORE 54.8

Hi,
I have a dell xps 12, bought in 2012. Recently the battery stopped charging. The battery shows 0%, so I have to be plugged in to turn the laptop on. When it is on, the battery icon on the task bar says "plugged in, charging" but after a day it is still 0%.
Since then I bought a new battery. Just fitted it, but now the battery icon on the task bar says "plugged in, not charging". Furthermore, when I Fn+F3 to show the battery meter, it says "battery charging diabled". There is no option here to turn battery charging on. Nor is there an option to enable battery charging in BIOS. 
BIOS does show battery performing normally, so does the battery meter (Fn+F3). BIOS also shows AC adapter as 45W, which is the original adapter.
Any help is appreciated!

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RELEVANCY SCORE 54.8

Hi Support,
I have issue about battery with my laptop (Dell Precision M5510). Windows 10.
It stop charging at 45%. Show mess plugged in, not charging.
I try fix with tutorial on youtube
In Bios, I try change to option Standard. Battery infomation Excellent
But cannot fix. Please help.

A:Battery stop charging at 45%, plugged in, not charging

Does the system correctly identify the AC adapter, or does it show "unknown"?  F2 at powerup to check.
Is the battery the original one that arrived with the system?

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RELEVANCY SCORE 54.8

For some time have received the error message regarding under power smart adaptor with newer replacement HP adaptor matching original.  Battery icon lists % charge & "not charging".  Battery tests good in HP Support Assistant battery check.  Power adaptor will power my older Pavillion laptop but not  the Envy with or without battery installed.  Battery charging LED does not light.  Have tried re-calibration by deleting Microsoft devices in Device Manager.  Envy will operate with and without battery while using Dell power adaptor. Computer repair shop says Smart adaptor produces 0 voltage (even though it powers Pavillion) and I need a new battery (even though diagnostic test indicates good). Help!!!

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RELEVANCY SCORE 54.8

I recently started experiencing this weird issue with my X270 notebook. All of a sudden my primary battery stopped charging and only the secondary battery is getting charged. Primary battery says - 0% and not charging. Some help is really appriciated.

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RELEVANCY SCORE 54.8

I've had my HP Envy laptop for about 3 months, and yesterday I noticed that when it was plugged in it wasn't charging (the battery icon says "plugged in, not charging"). I turned it off overnight, plugged in, and this morning the battery was fully charged. It only seems to not charge when it is turned on. I have tried removing the battery, turning on, deleting the ACPI-compliant control method battery, turning off, and turning back on again (as advised in other forum responses), but with no joy. At first I thought it could either be a battery issue, but the fact it fully charged overnight whilst off would lead me to believe it's not, and is probably a software / settings issue. Any ideas please, I've run out of google search ideas!!

A:HP Envy Battery Problems - not charging when on, charging fu...

Hello HowfenClaret, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I would encourage you to post your product number for your computer. I am linking an HP Support document below that will show you how to find your product number. As well, if you could indicate which operating system you are using. And whether your operating system is 32-bit or 64-bit as with this and the product number we can provide you with accurate information. How Do I Find My Model Number or Product Number?Which Windows operating system am I running?Is the Windows Version on My Computer 32-bit or 64-bit? Please re-post with the requested information and I would be happy to provide you with assistance. Thank you for posting on the HP Forums. Have a great day!

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RELEVANCY SCORE 54

I've never had any major problems with Win7 before and last year I installed some of the KB updates that turned out to be Win10 gubbins -mainly cos they were all labelled as 'Win7 updates'. Yeh, I wasn't being vigilant enough at the time, but then with no Win7 problems before, I had no problems with M$.

I always boot up my laptop offline -mainly cos I have stuff to do on the computer first and then I'll go online afterwards. I have a USB mobile internet dongle for my laptop -not a fixed line -and the wifi is turned off. Following an install of some of these updates, the next time I booted up, I got the usual opening screen (Dell logo + F2 Set Up/F12 Boot Options), then the screen goes black . . . and then nothing - the screen stayed black. Normally it then goes to 'Starting Windows' yada yada, log-in screen appears, sign in, off we go . . .

So after nothing, I tried again . . . and nothing. F2 = BIOS, change the settings . . . and nothing. Tried all sorts of BIOS settings . . . and nothing. F8 = advanced . . . nothing. Couldn't reach the log-in screen, no sign of 'Starting Windows'. After about half an hour - various BIOS settings making no difference at all - I made a cup of tea and thought 'Well that's that then . . .'

The previous weeks had been 'GWX! GWX! You want Win10! Yes you do!' but my approach was to leave it a bit -wait until after the initial fanfare had died down, any early bugs fixed, and check out the feedback after a few months of people using Win10 proper... Read more

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RELEVANCY SCORE 54

Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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RELEVANCY SCORE 54

Hello.  I would be grateful if someone can help me with solving the following battery issue.
My XPS13 9343 (with Windows 10, 2015 model) recently stopped charging when connected.  I have conducted BIOS test, stress test, system test, battery test recommended on Dell forum, but could not find any issues.
Then ran device manager and checked & updated drivers, tested for virus, scanned the system, but could not detect any issues.
Lights on AC adopter is on (static) , and the front light under the touch pad turn on white briefly when connected then turn off immediately when plugged in (when disconnected, orange light comes on).
It seems charging is disabled...I might have touched keys without realizing (I checked whether there were hot key to enable/disable charging, but could not find one).
Since it is an ultrabook, and the battery has no issues, I have not opened the back to take out the battery.
I brew into the connecting hole, but it did not solve the issue.
Please help!

A:XPS 9343 (2015) battery not charging - no issues with battery or AC adopter when tested

Dear ejn63,
Thank you very much for the quick reply.
I just did F2 at powerup and found the adapter was displayed as 'Unknown.'
I would order the new AC adapter today and see how it goes.
Will report when solved.
Thank you again.

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RELEVANCY SCORE 54

The battery status toggles between not charging, not used, and unauthorized battery after it was calibrated using one key. Before that, the battery was working perfectly, lasting close to 5 hours. Now the laptop shuts off when unplugged and the battery status is constantly changing. I've had this laptop for approximately a year now and it was unused and left in an unopened box for the first 8 months. 

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RELEVANCY SCORE 53.6

HI , I'm have ing trouble with my HP Pavilion 15p077TX  Notebook (1yr 6 months old), its battery charge got stucked at 2% (nor further charge loss nither is it getting charged), I'm currently using it via my AC Adaptor and the irony is that I'm posting this from it in the same condition. Things i've tried so far:- Updating the bios (Current BIOS Version/Date : Insyde F.42, 18-03-2015) {I have a doubt about the bios version here cause when I tried to check the current bios its showed me this one and F.7 for Intel Processor, not sure If its the proble with this case.}- Uninstialling the ACPI -Compliant Control Method Battery andn then redetecting it- Updating the support assistant and running the battery check which gives an unknown 93 error (tried both VERSION:  8.2.8.25 and VERSION: 7.7.34.34 )- Unpluging the battery and the ac adapter and holding the power button for a whole minute-Tried HP Diagnostic Tools' Battery Check which took like 10-15 minutes and responded as no battery is pluged in. Right now I don't have much in my mind to try on this, If anyone knows anything please do share, that might me helpful.Thanks in Advance.Enigma 











Solved!
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A:Battery check Unknown 93 status, Battery not charging, stuck...

Hey @EnigmaDimirti, Welcome to the forums. I'm here to help. I would strongly suggest Testing and Calibrating the Battery. Should that not solve the issue, I would suggest calling in for support to see about replacing the battery, as it should not be displaying "no battery is pluged in" when you run a battery check. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html If this helps, please hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

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RELEVANCY SCORE 53.6

I always used to be an HP customer and thought would give it a go with Lenovo so I got myself a Yoga 910. I am out of warranty, called support and have been quoted $1500 AUD for  anew motherboard which is not even on stock and no one in their right mind would give that sort of money for such a piece of garbage. The symptoms:It started a random day out of the blue. When the battery was around 30% I plugged in the charger and the laptop started acting as if I was periodically at every second unplugging and replugging the DC adapter meanwhile the charging led was blinking at the same frequency every second. I heard the plug in sound and the screen became brighter every 2 seconds. Unfortunately even when the laptop was turned off itwasn't charging the battery at all so after experimenting with all possible solutions with uninstalling and deactivating charging drivers which didn't work my battery was fully drained and now my premium looking laptop is pretty much good to be thrown out. I know it has nothing to do with sleep mode and all or other software related settings. It's not a charger issue because I tried another charger and another power socket as well. It's not a contact issue with the charging port because it's following the same pattern no matter how I hold or don't hold the plug to the charging port. I could  get the laptop to work only through the battery connectors. When the battery is removed then it's just completely dead. The charging led w... Read more

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RELEVANCY SCORE 53.2

I am becoming more and more concerned about my laptop's battery each and every passing day. When I check the bottom right of my computer screen to check if my computer battery is completely charged, it says "0% available (plugged in, not charging)". I have had to buy two new batteries because of the same thing and they also read "0% available (plugged in, not charging)". When I unplug my laptop from the power source, it turns off automatically. I cannot even bother calling Dell to check this issue for me because I bought this computer off the street for $35.

My question in general is how do I get this problem fixed and how do I keep an eye on how my laptop computer charges correctly (or not)???

A:General Question about laptop battery charging AND 0% battery

Some reading and testing for you

Why is my Laptop battery not charging? – Drivers.com updates

Laptop Battery Not Charging | PCWorld

https://www.youtube.com/watch?v=XcDvp2A7Fss

The common method is:
- Create a System restore point
- Uninstall (Under the Batteries category in Device Manager) the Microsoft ACPI Compliant Control Method Battery.
- WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
- click Scan for hardware changes

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RELEVANCY SCORE 53.2

HP g6-1b60us Notebook PCHere is the situation and symptoms. Battery not charging. Battery icon indicates battery being charged, but it sits at 5%. Have bought a replacement HP battery and that battery will not charge also (it sits at 50%, which I assume is the initial charge it came with). Run the HP Support Assistant and both batteries fail the test saying that cell 4 is bad (cells 1 to 3 have charge, but cell 4 has a 0 reading, even in the new battery). (Is there a problem accessing/charging cell 4?)When the battery is installed and the AC adaptor is unplugged, and the laptop is turned off, the battery charge LED shows a white LED (red/amber indicates that it is charging the battery); now the only time the LED goes out is when the battery is physically removed. Before the problem began, the battery charge LED would be off when the battery was installed and the charger was not being used. Now the battery charge LED goes off only when the battery is physically removed.What I have tried:Cleaned the contacts.Bought a new HP battery.Tried the complete discharge method of turning the laptop off, removing the power cord and battery and holding the power on key for over 30 seconds.Have done safe restarts.Reset to HP recommended settings.Suggestions/recommendations?

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RELEVANCY SCORE 53.2

Laptop will only charge to a max of 86%. Battery test indicates OK. After recalibrating batterythe max charge was reduced to 76%. Will a new battery solve this or could this be something more die?If new battery is necessary, can HP provide it or am I forced to go to 3rd party supplier?

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RELEVANCY SCORE 53.2

I have an older SL510 laptop, which has been working very well. But recently the battery power was continuing to diminish until recently, it stopped holding a charge altogether. At this stage, the orange battery indicator started to blink continuously at a rapid rate. I am still able to power up the laptop with my power cord connected. Purchased a new battery to replace the old and assumed light would go to green after charging. Unfortunately, after several hours connected to the charger, the battery light continues its constant orange blinking. Went through the process of uninstalling the ACPI file as noted in another post. Followed these steps:1. Disconnect AC2. Shut down3. Remove battery4. Connect AC5. Startup6. Under the Batteries category, right-click all of Microsoft's ACPI Compliant Control Method Battery, and select Uninstall (note that it is all right if you only have one).7. Shutdown8. Disconnect AC9. Insert battery10. Connect AC11. Restart your computerAfter completed this process, battery light continues to blink rapidly and battery doesn't seem to want to charge, or provide any indication that battery is inserted in computer. This happens whether I'm using either of the 2-power adapters I have for this laptop.What can I do to get this fixed??? Thank you in advance for any assistence provided!!!

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RELEVANCY SCORE 53.2

I have just replaced my CMOS/BIOS battery today, as , I have faced some critical problem regarding regular BIOS date/time reset after system shutdown. But I want to know how do i recognize, that my new batter is totally ok or functional.

Battery Meter gadget shows that "battery Not charging"
Is it a gadget problem?

Is there any method available so that I can track that my new installed CMOS battery in PC is working fine?

Please help me.

A:Battery Meter shows CMOS battery not charging

The battery you have replaced is solely there to maintain the clock and other BIOS settings (if you have changed them from their defaults). It will not prevent you from booting your system if it is dead/missing; all it means is that you will have to enter the BIOS each time and make the correct settings and time. This battery is not rechargeable.

Do you still have to enter the correct time, or is the BIOS maintaining this now you've changed the battery?

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RELEVANCY SCORE 52.8

Need Help!

The problem started from June 2, 2015 about 4 AM (UTC +8:00 Philippine, Manila)

I open my Notebook that morning to check on my e-mails and bills at gmail but it's not powering up. At first I thought that the battery was slightly drained because I saw my sister still using it at midnight. I asked her if she did not plugged in the charger when it is nearly drained but she said she plugged it and it is still full when she shut it down.

It is Li-ion Battery

I tried plugging in the charger to check whether it still has remaining battery. It powered up.
On the taskbar/notifications/running apps it says 8% Available (Plugged In, Charging).
So to check out the problem, I left it turned off charging for about two hours.

Then after two hours it still says 8% Available (Plugged In, Charging)
What the hell is this?! I asked my self.
I installed an app to check the status of the battery (Battery Bar)
Battery Bar says something like this:
Capacity: 2K of 8K mWh (not sure about this)
Charging: 0 mW
Running on AC
7.9% Available
Something like that.

Summary Notes:
1. Does not power up without Charger
2. It detects the Battery saying 8% Available (Plugged In, Charging)
3. Though Plugged In, Charging it does not charge at all because of 0 mW charge rate
4. It turns off when the Charger is plugged out.
5. It still run even without the Battery (when the Charger was plugged in of course, then a red x mark shows in the notification taskbar battery icon)

Thus:
1. The problem is som... Read more

A:Help!!Battery:Plugged In,Charging(but not really charging)

How old is it? Most likely the battery if you use it a lot on battery power, not plugged in.

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RELEVANCY SCORE 52.8

HelloHP EliteBook 840 G2The indicator shows: Battery plugged in, chargingbut really the battery not charging - bar doesn't movePlease help, what to do?

A:Battery plugged in, charging - but really not charging

Dear Customer,Welcome and Thank You for posting your query on HP Support ForumIt looks like your Notebook is not charging the Battery, We will surely assist you with this issuePlease perform below shown steps to resolve the issue:Step 01. Click on the Start ButtonStep 02. Type "Device Manager" in the start search box & open the Device ManagerStep 03. Look for Batteries and expand it by click on the + symbol on the leftStep 04. Right Click on "Microsoft ACPI Compliant Control Method Battery" & uninstallNote: This Battery driver will get re-installed automatically when you restart the Notebook againStep 05. Please Shutdown the NotebookStep 06. Please remove the Battery and unplug the Power AdapterStep 07. Press and Hold the Power Button for full 1 MinuteStep 08. Go ahead and put back the Battery and connect the Power AdapterStep 09. Look for "Plugged In Charging" message on the Battery iconAfter performing all the steps if you are facing the same issue still, please perform three more steps:1. Run a Battery Check in HP Support Assistant[Install the Software if it's not available]Note: Replace the Battery If Health Check Status shows Replace2. Update the latest BIOS for your Notebook from HP Support Site3. Please check your Notebook with a known good Power Adapter & Battery from a different NotebookNote: If a known good battery is also not charging we need to replace the system boardHow to improve the life of a Battery:1. It is not advisable to use the Notebook when ... Read more

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