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I have a detachable touchscreen that will not turn on.

Q: I have a detachable touchscreen that will not turn on.

Laptop will not boot. It had booting problems from day 1 but I've always found a way for it to turn on. Now, nothing works. It has full power. Any suggestions? Also, is the a live telephone support for HP? The online support isn't helping me, at all. If there is no telephone support, I'm never buying another HP!!!

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RELEVANCY SCORE 200
Preferred Solution: I have a detachable touchscreen that will not turn on.

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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RELEVANCY SCORE 61.2

Does anyone know how to fix/ solve my problem?

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RELEVANCY SCORE 61.2

HP Split 13 x 2 Detachable PC 13-r010dxWindows 8.1Couple years old, but in immaculate condition, hasn't been used much. Charging light comes on when plugged in. Computer won't start when tablet/screen is docked or undocked. Screen is completely black in all circumstances.

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RELEVANCY SCORE 60.8

We bought brand new - and pluged in to charge and we can't get the PC / Tablet to turn on?  We have connected to the AC Power cord...we have unconnected all items and charged for 30 mins and still nothing.What are we missing??  

A:HP Pavilion x2 Detachable PC - brand new won't turn on.

@tsmith223 , Hello and welcome to the HP support forums. First thing I would try is a full charge for 24 hours and see if that helps if not please post back. Thank you agian for posting and have a great day.

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RELEVANCY SCORE 60.8

I bought this at the end of August, as something to use when I was away from home. Took it away in Sept, all worked fine, til one day I tried to turn it on and it wouldn't. Eventually got it to work by holding down the power key. Now it's intermittent: sometimes works fine, sometimes takes repeated attempts, sometimes I have to hold it down and get the CMOS message. Any ideas how to fix this?

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RELEVANCY SCORE 60.8

We have had the spectre x2 detachable 12-a009nr for less than one week.  My son was using the notebook, then left it alone for a few hours and now it will not turn on. I have attempted to charge it, still will not turn on. Is there any way to do a hard reset or some sort of reset while it is not on?

A:Spectre x2 detachable 12-a009nr will not turn on

Hello mjtwitch, Welcome to FORUM !!  Please try this document : http://support.hp.com/in-en/document/c01684768 You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge. It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.You might find the answer to your battery/power issue as you work through the steps in that HP support article.   Hope this helps, for any further queries reply to the post and feel free to join us again !!  **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee 

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RELEVANCY SCORE 60.8

The HP ENVY x2 Detachable PC 15 will no turn on. Holding the Power button for 10 seconds produces a whirring sound but does not turn the tablet back on. The AC adapter light is white when the power cord is turned on. The Power Light on the opposite side is off. What else can I try?

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RELEVANCY SCORE 60

Product name: HP X2 Detachable 10-PO19TU
Operating System: Windows 10 (64 bit)
Purchase: Jan 18 2017, Local HP Dealer
Battery: Built in
AC Power Adapter: Works on another detachable (different brand)

Hello, WF here. I asked the retail assistant what to do when my notebook battery went down to 5%. Advised to completely shut it down, after charging, instead of sleep. I left it shutdown for a week or so only to find the battery completely drained. Even after charging for 20 hours yesterday there is no LED charging light. The notebook will not turn on at all despite holding the power button for 30 seconds.
I can't test and calibrate the battery by pressing the F2 key as suggested by the HP Forum post since the notebook won't turn on. Neither can I use the HP Support Assistant to check the battery.
It is such a pity to see my new notebook like this as the rear camera works excellently and there are folders stored on the 500GB hard drive. Sending my notebook for battery replacement is not an option as there are confidential files on both drives. Could you help?
 

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RELEVANCY SCORE 52.8

There are times when the Touchscreen is a problem for me. Is there a way to turn the Touchscreen off in a Windows 8.1 Toshiba laptop?

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RELEVANCY SCORE 52.8

I am having trouble with bugs hitting my screen during this time of year. I can't really do much because the bugs are constantly taking me to different pages.

A:Can I turn off the touchscreen?

My family has cats and the touch screen is so sensitive that when a tail barely brushes the thing, it moves, closes, shrinks, etc. windows.  I would also like a way to to the touch screen capabilities off or possibly reduce the sensitivity.

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RELEVANCY SCORE 52.8

So. I have a school computer (running Win10.0.0.1 64BIT) and i want to turn off the touchscreen. I want to do this because i like to trace pictures and designs to decorate papers. I tried WIN + X > Device manager, but it is disabled. I also tried Touch + Pen settings, but that didn't work either. If you can help, i would appreciate it alot!

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RELEVANCY SCORE 52

I have a HP TouchSmart 610. Since upgrading to Windows 10 I cannot turn off the touchscreen. I have disabled it through Device Manager and turned off tablet mode. In Windows 8 I could turn it off and it would stay off no matter how many times I restarted the computer. Sounds silly but even a bug landing on the screen activates stuff. Could someone please advise a solution? A little frustrated. Thanks.

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RELEVANCY SCORE 52

I have a new Lenovo G500s touch, it has a hot key to turn the touch pad on/off with one touch. Is there a way to turn the touchscreen on/off with a keystroke? I look through a number of wiring diagrams and other things that I find my self touching the screen to follow diagrams and such, but with a touch screen it jumps a page or does other stuff, kind of like the touch pad and the cursor jumping in the middle of typing.
 

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RELEVANCY SCORE 51.2

My Laptop was working fine. It was plugged in as to charge the battery. I went to bed, got up the next day to use my laptop. I pushed the power button and nothing happens. I made sure the battery was seated correctly and also the plug into the laptop and wall. I also tryed diffrent outlets in my home and nothing.
 
The only thing I ca tell you is that when I press the power button the light next to the power input blinks (3) times and then stops. Nothing more happens. That is all the information I can provide.
 
So can you please help me find a solution? My warranty has since expired.
 
S/N [Personal Information Removed]
P/N G6U51UA#ABA
Model: M7-K111DX
 
V/R
Scott











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A:My Envy Touchscreen M7-k111dx Laptop will not turn on.

Visruth,       I went and looked in the end of the power connector where it connects into the computer, and found the center pin on the power adapter was bent to oneside and this prevented it from seating correctly within the laptop.     I used a flat screw driver from an Eye Glass repair kit and bent it back to the middle.   Vala!     Everything is working fine, computer turned on and battery is charging.     I want to thank you for research and suggestions into my search for answers.    V/R    Scott

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RELEVANCY SCORE 50.4

I put my laptop on sleep mode. I later then try to on it . However, it has no reaction. I tried to power off it by holding onto the Power button, but it couldnt off.I then took the batt off, the power button is off, i then try to on it again. But it does not work. Though the adapter is working.( lights seen) . I could not on it. I tried the method given on youtube . Still not working. Any advice can you give me ?

A:Hp Envy Laptop (touchscreen) Sleep mode but cant turn on. I ...

Send me via email will be good too

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RELEVANCY SCORE 44.4

Hello, How i said in the title, i bought a X1 Carbon with a non touchscreen 1600x900 display and i find some panels with 2560x1440 and touchscreen, cheap enough to replace mine.   I want to know if it will works after i will change, and if i can do that alone, without a service. Thanks!

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RELEVANCY SCORE 44

 SOme info about the laptop. Product Name: Sleekbook HP Pavilion 14-f004lOperating System: Microsoft Windows 8 (64-bit) I've had this problem a couple times already. The touchscreen stops working sporadically and the only way to make it work again is installing the  AUO Touchscreen Firmware/ sp63116.exe driver from this site. however this last time I've run into quite the weird problem. The driver installer CLOSES INMEDIATELY BEFORE I CAN DO ANYTHING A couple months ago I posted this:http://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/AUO-Touchscreen-Firmware-installer-doe... Since then due to time constrains and schoolwork, I did not attempt to restore the BIOS until today.Today I restored the BIOS, followed all procedures they gave me, and the installer for the Touchscreen firmware does the following: -Runs-Asks for permission-Install it-Finishes installing-Runs the program's window-Inmediately closes, I can't even click on anything because it flashes for a second and disappears. I've already restored the laptop to factory presets. The installer DOES THE SAME THINGRestored the BIOS. The installer DOES THE SAME THING So please, do not tell me to restore the laptop. I've done it already. Doesn't work. Same thing for the BIOS. Nothing. Can anyone help me? Thank you

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RELEVANCY SCORE 44

So I've had this happen countless times. The touchscreen stops working. The laptop is in perfect conditions. The screen, not even a scratch. I format the laptop, it still doesn' work. So, I've always fixed it by installing the AUO Touchscreen Firmware/ sp63116.exe from:http://support.hp.com/mx-es/drivers/selfservice/hp-pavilion-14-f000-sleekbook/5375393/model/5403360#... My problem atm is that this time, that process isn't working. The installer opens, installs the thing, then the program opens and immediately closes. This prompts windows to ask me if the driver installed correctly or that if it should attempt to install under a compatibility mode. No matter which I choose, it still does the same thing. It won't stay open for more than 1 second.  I've restored my laptop to factory presets a couple times already and the touchscreen isn't working yet because the driver/program/wizard thingy refuses to stay open after it is done installing.Can anybody help me? Perhaps share a different version of the installer? Thank you.

A:AUO Touchscreen Firmware installer doesn't work, touchscreen...

Hello @Alan_Ro_95, Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community! I read your post about the Touch Screen issue, and wanted to assist you!  I understand that you are having a hard time installing the AUO Touchscreen Firmware Update. First, you can try performing a System Restore, to set the notebook back to its previous working state.  If you are still having trouble, then try restoring the BIOS to its default settings.  You can use the document here to help: HP Notebook PCs - Restoring the BIOS Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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RELEVANCY SCORE 44

Hello. I'm using Spectre X2 Tablet PC deattachable laptop and I'm having issue with touchscreen. Few days ago my little brother used my PC, he ran all excutable stuffs from my external storage drive and finally, He destroyed my PC. He installed wrong touchscreen firmware (It was for my secondary laptop which from Lenovo). So, I can't use my touchscreen and, It never works. I've already installed all driver listed on  support page, and tried to reset my PC, Re-install windows.. Nothing works. Only way to I resolve it is re-installing proper Touchscreen firmware.But there's no touchscreen firmware for Spectre X2 on support page. Can anybody send me Touchscreen firmware for my Spectre? 

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RELEVANCY SCORE 43.2

I opened my Hp Envy Ts m6 sleekbook and the screen cracked. It's got a crack from the top left corner diagonally all the way to the bottom of the screen,  two coming diagonally down from the right side to  the bottom of the screen where it  has several smaller cracks meeting all in the same area  in all directions . My laptop isn't under warranty anymore and I got it in December of 2013 . How can I go about fixing this, Would hp help? I'm not sure how expensive this is to get fixed. Thank you

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RELEVANCY SCORE 41.6

I recently acquired a HP Pavilion all in one pc but there seem to be problems with the touchscreen. It registered touches very intermittently, and not always where I touched. First thing I tried was to calibrate it. But it just wouldn't register certain touches in some of the places it wanted me to press. Nest i Reset everything to factory settings, still not working same probs. Installed all the latest drivers and updates, no joy. But one morning I did turn it on and it worked perfectly. For half a day and then it was up to its old tricks.
Took it to a computer shop and they said it needed a new touchscreen card. Basically I want to know, do these touchscreen sort of devices have a piece of hardware, the card, specifically for touchscreen. or is he lying to me and its some software problem he could fix in ten minutes. He's quoting around 40for the card. And another 20-30 for the labour. Any help would be much appreciated. If there is a card just for the touchscreen then I could believe him. But ive never heard of a card just for that. Any help would be so much appreciated. Had this around 3 weeks for my daughter to use the touchscreen as shes too young for mouse and keyboard, but she'd like a number of touchscreen games as she's very adept at using touchscreen on her tablet. Thanks and sorry for the long post.
 

A:Do touchscreen devices have a touchscreen card???

This seems like a continuation of your other thread: http://forums.techguy.org/hardware/1148640-shop-guy-says-90-i.html

Please continue with your existing thread rather than starting a new one.

And again, please do not use inappropriate language on the forums, you were warned in the last thread already.
 

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RELEVANCY SCORE 41.6

I purchased this laptop with a touch screen against my will, I hate touch screens they are just another thing to break. But the price was right. Now my daughter smashed the LCD and digitizer. I want to replace it with a non touch screen LCD. Is this possible? Any advice would help. Confirmed the laptop still functions through hdmi out.

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RELEVANCY SCORE 41.6

A friend of mine brought his Lenovo ThinkPad Yoga 11E touch - by today because after he did a "clean install of windows 10 Pro. his touchscreen is no longer working...I've just spent the last 2 hrs. installing the "lenovo" drivers and software packages...But can't seem to located the HID touchscreen drivers or any documentation to support the touchscreen on the "Lenovo" site...I've also tried all the "lenovo" whiz bang apps the fix this issue...Does anyone have this model: Intel Celeron N2930 (2.16 GHz),8GB RAM,128GB Solid State Drive,11.6in 1366x768 Touchscreen LCD,Intel 802.11agn wireless,4c Li-Ion,Win8.1 Pro 64 - (Lenovo's description of this PC) that has been able to get the touchscreen working post windows 10 install? Or a link to the correct drivers for the touchscreen? Or could Lenovo support maybe point to these packages so I can get this thing working as marketed...

A:Thinkpad Yoga 11E Touchscreen LCD,Touchscreen not ...

I have the same issue with my thinkpad 11e. Today I upgraded to windows 10 and the feature I like disappear. The computer don't have the touch function. I want to know if someone know if there is a fix out there? Thanks.

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RELEVANCY SCORE 41.6

Hello everyone,So I broke my LCD on my laptop and was wondering if I can use a touchscreen LCD to replace it and if so which model will work. I checked the maintance manual and it said that 813961-001 is used for touchscreen. Am anyone help and confirm this. Thanks y'all!!

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RELEVANCY SCORE 39.6

I am unable to get a definative answer from any one whether of not this new 12" (not the 13") model support an external monitor.  Specs and screenshots show only USB-C ports.  Is there another port?  Can you attach one with an adaptor via the USB-C port?  A support export said he saw an HDMI port, but I suspect he was looking at at the 13" Spectre.










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A:New Spectre 12 x2 Detachable

 Great Question @meisenman?  With the upcoming Spectre 12 x2 PC the USB type-C ports can be used to plug in an external monitor. You will need an HP USB type-C to HDMI  or VGA adapter to allow one to be plugged in. USB Type-C Compatibility Chart for computers, adapters, docks and hubsDescription HP Spectre 12-a000 x2 Detachable PC     HP USB-C to USB 3.0 Adapter  x    HP USB-C to HDMI Adapter  x    HP USB-C to VGA Adapter  x      

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RELEVANCY SCORE 39.6

I have an HP Paviion x2 detachable device with two ports - USB 2.0 and USB 3.0 type C. The charger is connected to the last port. A. My question is, due to the lack of more ports, is it possible to connect a USB 3.0 type C hub to the USB 3.0 port (instead of the charger)?B. If yes, will it be still possible to charge the computer via the hub?  C. Assuming that it is a "Yes" for question A, which hubs are recommended? Best Regards,Tal Barak. 

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RELEVANCY SCORE 39.6

hii hello i need help i have one hp pavilion x2 detachable pc 10 i lost windows 8.1 put not again re install win 8.1 7.10 every os not install beacause all setting i will check and set correct but not install os and bios 


So pls help ,me how to install windows And How to upgrade bios with flash drive without Os
PLS PLEASE
this is my email [email protected]

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RELEVANCY SCORE 39.2

Hi this is my first post. Had this 2 in one for about a week, replacing a 4 year old acer aspire one netbook D270 which had upgraded SSD and over 8 hr battery life. I dropped it and cracked the screen but it was a great little device I used all the time. There is a lot to like with this unit, but a few things are a little fustrating. 1) Lost thunderbird and opera from taskbar for no apparent reason. I pin something I expect it to stay.2) I keep on deleting the HP help from taskbar as it keeps on showing a massive ? on the task bar but no new info, but afrer reboot its back showing help but nothing new. I dont want it.3) Inconsistent when I undock screen, I loose all input on the touch screen? Dock it back all is fine. This cant be right.4) Open some webpages no touch screen?.5)  I Keep on loosing SD card, even during playing music, suddenly stops and no SD. Pop it out and it makes unmounts noise, pop it back in all is fine for a short time like 2 songs then stops again saying file can not be found. Replaced the SD card and same issues.Are these known issues or something with my device. Jas

A:Pavilion x2 Detachable issues

Hello @jaz4uk, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I understand that you are having multiple issues with the notebook, and wanted to assist you! First, have you tried updating the drivers for your notebook?  You can find drivers for your product here: Drivers - HP Pavilion x2 - 10-n156na (ENERGY STAR) Please let me know if this helps with any of the issues.  Let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

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RELEVANCY SCORE 39.2

My detachable keyboard has stopped working and i can't seem to get through to a support agent. My device does not seem to know a keyboard is attached and the keyboard is completly dead, no light on caps lock etc. The track pad is also dead. How can i get to talk to a service agent?

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RELEVANCY SCORE 39.2

Last night turned on to find it saying it was installing updates. Since then when turned on freezes but won't let me open or fix anything. Keep having to turn it off and on. No joy. Sometimes opens a blue screen. Message reads 'windows hasn't loaded correctly'. Option to reset won't work as says I need additional free space on the drive but can't open drive to do so. Start up repair can't diagnose a problem. Won't let me perform a system restore and won't let me create a restore point. Don't have a disc to use. Cannot open files or access internet on desktop. Completely stuck. Please help.

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RELEVANCY SCORE 39.2

I have just bought this lkaptop and the hardware is nice, but I do not want to run Windows. Simple, I thought, as it's a PC, I'll just install Ubuntu. Well, the boot from USB is UEFI and that is a bit of a pain to set up, and I can't get it to work. The Ubuntu 14 install disk I burnt is an EFI boot CD and it simply fails to boot. Using the F9 option I get aBoot device failed message in white text on a blue screen. When I try to boot through the boot menus I get a missing file at \ubuntu\winboot\. I have just created a Windows recovery disk and that seems to boot fine. It looks like the BIOS/UEFI is set up to only allow Windows to boot. I've bought a USB DVD drive and failed to boot from that, also two memory sticks and a HDD. So, questions, before I put the laptop in the bin: 1. Has anyone else got Linux onto this device and if so what image and procedure did you use to get the install to work? 2 Is there a way to get legacy mode booting set up in the BIOS (The BIOS mentions legacy support in the screens but its not there).  Andrew 

A:Linux on HP Pavilion x2 detachable PC 10

It seems that the hp x2 has a 32 bit uefi. So you'll need a 32bit uefi boot loader. Most distros I've seen just ship the 64 bit bootloader. There's a guy at debian who is trying to support this kind of thing - He's working on a netinst image for deb8. The current image he's published so far boots, but I can't get networking to work. Here's his blog (other good stuff there):http://blog.einval.com/debian/CDs Here's the deb image:http://cdimage.debian.org/cdimage/unofficial/efi-development/jessie-upload3.Hth /markus 

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RELEVANCY SCORE 39.2

Good day all,My boss HP ENVY x2 (13-inch) Detachable with windows 8.1  was stolen please how do I get it recovered very urgent.

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RELEVANCY SCORE 39.2

I'm looking for an All-in-one PC that I can use horizontally (or flat, I realise this doesn't lie flat on a table) - does the stand detach on this model? does it have to be assembled in to the unit after being unboxed?

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RELEVANCY SCORE 39.2

I have had my Spectre x2 for 6 months. In that time it has turned itself off and won't restart x 3 or 4 times; won't start when I first turn it on after being shut down, twice. It has taken from 3 to 30 minutes of trying to turn it on before it will start. When it starts (anytime) the light on the caps lock button flashes; when it won't start no light flashes-nothing happens. I don't believe this is a power issue. I read on another forum that some of these models have needed to be returned to HP for repair as there is a hardware fault.

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RELEVANCY SCORE 39.2

Hi, I'm new to this forum, so please be gentle.

I'm a pretty technical guy, and have some experience with network design and implimentation, but I've been struggling with my current LAN project for months. Hopefully you guys can provide some guidance.

I have a vehicle with several computers on a wired LAN, which also has a wifi router so that I can connect to those computers with my laptop and tablet. I currently have the WAN port of the wifi router connected to a wifi range extender, which connects to my phone for internet connectivity (iPhone Personal Hotspot). Most of the network traffic is between the computers, so connection speed through the phone isn't very important.

However, when the vehicle is back at its "base" (my home), I need the mobile LAN to disconnect from my phone, and connect to my home LAN, so that all the computers in the vehicle can sync up with the NAS in my house. So far, the only way I've been able to do this is to force a disconnect from my phone, and force the mobile computers to use their own WiFi to connect to my home WiFi.

I have tried configuring one of my mobile computers to act as a router / bridge using a shared internet connection (Windows 10), but I just couldn't get it to work. I've also tried setting up a router in WiFi client mode, but couldn't get it to search for 2 different SSIDs.

It seems that the ideal solution would be a more advanced WiFi Router that would simultaneously act... Read more

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RELEVANCY SCORE 39.2

Hello all, I am trying to find a good stylus that will work for my sister's pavilion 10 x2. the model number is 10-N113DX. when i go to settings>system>about it states "Pen and touch support with 10 touch points". i didnt realize how many different types of active stylus/pens there were until i started looking into getting  one., and it turns out there are several different versions of the "Pavilion 10 x2". my sister is going off to school with this computer and needs a stylus similar to the HP active stylus for writing music/drawing. does anyone know of a stylus that will work or if the HP active stylus will work with this computer? any help would be appreciated!

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RELEVANCY SCORE 39.2

My HP Pavillion x2 Detachable has locked up, I have pressed and helded down the power button a good few time and there is still nothing on screen.  There is a white light at the side of the screen where the charger goes in, i left the machine on charge and pressed the power button to turn the screen off and when I went back to it, the screen is dead.

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RELEVANCY SCORE 39.2

So about a year ago, I bought a ROG Asus GL552JX (Windows 10) which came with a Cerberus Gaming Headset. This headset comes with an extension cable (I think), a cable that splits into two (mic and speaker, since the headset itself doesn't have a mic plug), and a detachable "boom" mic.

The headset has worked fine the past year, but when I never could really figure out how to use or enable/configure the boom mic to work.

Also I'd like to mention that my mic had one of those one side only problems, so I searched online and found an easy fix by switching the cords (I used the "extension" cable's cord) and it works fine again, but the mic still does not work.

Sorry if my wording is a bit off, I am not really familiar with technological terms. (if that's a thing anyway)
 

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RELEVANCY SCORE 39.2

My device is 3 months old and I recently updated the BIOS through the HP assistant and am now receiving an error message close to 'CMOS checksum value is invalid. System will reboot with default values. Please check BIOS to see if any changes have occured (as close as I can remember)' System then boots OK. I am wondering what is causing this. Is the battery already dying? This has now happened three times in a week and also the clock is reseting itself to 05:00 everytime.

A:cmos HP Pavilion x2 Detachable

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's. When requesting assistance, please provide the complete model name and product number (p/n) of the HP computer in question. HP/Compaq makes thousands of models of computers. Without this information it may be difficult or impossible to assist you in resolving your issue. The above requested information can be found on the bottom of your computer, inside the battery compartment or on the startup BIOS screen. Please see How Do I Find My Model Number or Product Number? for more assistance locating this information. DO NOT include your serial number. Please enter the model/product information into HP's Online Consumer Support page and post it here for our review.  While it is possible that the battery is "dying" already, there is also a possibility that the CMOS is faulty.  I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, plea... Read more

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RELEVANCY SCORE 39.2

My wife's HP Envy X2 13-j000dx video display has intermittent, vertical lines that "flash" on the screen all the time.  It was purchased from Best Buy with Windows 8.1 on it and upgraded to Windows 10 some time ago. All the HP and Microsoft software are up to date.I booted into the UEFI software and ran many of the diagnostic tools, all of which "Passed." The Vertical line flickering problem almost never appeared, but when it did appear it was running a "Memory" test. And it expecially appeared when running the Memory Component Test.I looked into purchasing new memory modules, replacing them, and running the tests again - but it appears that all 8GB of the System Memory is "On-Board". Meaning I'd have to purchase a new Motherboard to replace the memory.  Who thought that bright idea up? If I'm right, and it is the memory, it turns a simple $30 job into a serveral hundred dollar job. Bad design.As I stated earlier - ALL the tests "Pass"  - including the System Board, Video and Memory - but any test that runs a "Memory test" the intermittent vertical lines appear. Is there something specific I can try that "Proves" or "Disproves" a main memory module(s) is bad?It seems I just purchased this system a little over 2 years ago.  I have 4, older, HP / Compaq systems here at home (1 running "XP" and 1 running "Vista") that have NEVER had ANY (other than a virus) problem -- and they are at least 8 years old. I also have a wireless HP Printer. What can I say, it pri... Read more

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RELEVANCY SCORE 39.2

My detachable keyboard won't charge and bluetooth was working sporadically then stopped all together. Does it have a replaceable battery or do I need to purchase a new keyboard?

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RELEVANCY SCORE 39.2

I've broken screen glas in the upper angle. In italy where is assistance (or the telephone number). How much the replacement? Or in alternative where i buy the glass screen to try sefl repair (my warrancy is expiry). Thanks

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RELEVANCY SCORE 39.2

Can I use a Micro SDXC card with my Pavillion X2.....................answers would be appreciated

A:Pavillion X2 Detachable SD Cards

Hi @MairiT,Thanks for becoming a member of the HP Support Forums. I understand you are have question about sd cards. I will be glad to help you.Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? Please get back to me, so I can help you. 

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RELEVANCY SCORE 39.2

i would know if there are a stylus pen for the pavilion detachable x2 10-nl002nl. i prefer a stylus then a capacitive pen.Thank.

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RELEVANCY SCORE 38.8

I am having an issue with my Spectre x2 detachable windows 10??. the detachable keyboard has been a great pain this last weeks. It started by giving not working for some seconds then it would work until just recently it fully stopped working the backlighting doesn?t work the keys don?t work nor does the touch pad work the only thing that is working fine is the bang and olufsen speakers in the keyboard I have tried everything, reset my computer, detached it and attached it back again and even troubleshooter my entire computer nothing seems to work and real pain is that I have only had this 2 in 1 for 4 months and my warranty has already expired?? hope someone can help?..

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RELEVANCY SCORE 38.8

I have ACER ONE 10 detachable model purchased a month back. The problem is that it hangs and d drive opens automatically too frequently say twice in a minute. Kindly advice. Thanks

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