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Slow PC troubleshooting

Q: Slow PC troubleshooting

I've worked on a lot of systems but one thing keeps puzzling me, whether in Windows XP, Vista, 7, or 8.

PC's acting real slow overall; not talking internet, talking the whole system stop responding for period of time, hanging/freezing for a little bit and then back to normal, not even taking things like ctrl-alt-del command (at least not for 30-60 seconds).

But at the same time you can view TaskMgr and it is showing 20-50% of CPU and memory used up, Peak RAM not even near top, over 1gb free, no applications or only 1 or 2 running, only 1 user, show processes from all users checked. Why in the world should any system run slow with all those resources open?

Half of the time this is even after I've run ccleaner, disabled extra stuff then, defrag if needed, disabled any extraneous startup entries, rebooted, scanned for and/or cleaned up any malware with malwarebytes and/or super antispyware and rebooted. And you can get it running fairly well and then go on using it and it starts to do the crazy behavior again of lack of responding or everything loading very slow.

Preferred Solution: Slow PC troubleshooting

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Slow PC troubleshooting

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At our company we have a LAN with about 15-20 computers (win xp/vista) mostly HP within 1-5 years old, a linux mail server, a win 2003 domain/file server with DNS and intranet HTTP. The network also has an ADSL wi-fi router with DHCP for the Wi-Fi (wired systems are on static IPs), another wi-fi access point, about 3 or 4 switches, about 10 IP phones and an asterik phone server. A few (not all) of the workstations are actually daisychained through the IP phone where there aren't enough network points available. We're using some network applications such as Sage Accounts, and Clik Service. The network infrastructure is heterogeneous, mosty netgear but I think there's some belkin and belkin devices. There's also a backup server, one networked printer, and a couple of shared printers hosted on workstations. The network has built up over the last decade or so and hasn't actually been designed, it just grew by itself. There's probably other things I've forgotten to mention too.

It may not be surprising, but our network is running quite slow (both using the Internet and LAN) and has been for a long time. Is there a way to track down the main sources of slowness without going to huge expenses such as hiring a network consultant?

Any suggestions appreciated. Thanks.

A:Troubleshooting a slow company LAN?

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Hi I have just bought a friends old pc that was previously running as per normal, He took his HDD out for his new pc and I installed my HDD into the new pc and installed all of the drivers. I found that the machine was running extremely slow at boot up and in general making it almost impossible to use. I tried everything I could and ended up buying a new HDD for the machine, installed it, installed a fresh OS (XP home professional)and installed all drivers. I ran checkdisk, defrag, msconfig utility, disk cleanup. Still the problem remains, looks like its taking longer to boot now. the specs for my machine are..
AMD 64 Duel Core 2.41 Ghz
3Gig Ram
600W PSU
XP Service Pack 2 
x2 SLI Nvidia Geforce 7800 GT      

A:Advanced slow pc troubleshooting

What type of Hard Drive did you install?  Are you using IDE or Sata?

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Hi all,

Looking for some assistance in figuring out why mt machine has slowed down remarkably.

I originally thought it was high disk activity but that does not seem to be the case. I did some digging with Process Explorer and Process Monitor and could not nail down any individual program that was really thrashing the disk. The high activity was from running uTorrent, but even when I pause all of my torrents that I'm seeding, the machine is still slow.

Now that I've gotten through the disk activity, I'm really not sure where to go.

The machine was running great and then after installing SP1 a week or so ago, it's been a bit of a dog. I saw some stuff about the disk indexing being a problem right after installing SP1, but that it calmed down after a while for people, but mine never sped back up, so I don't think that is the issue.


A:Troubleshooting system slow down

The first thing to do is run a full updated anti virus scan, the second thing to do is run a full updated malwarebytes scan.
Optimize Windows 7

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Recently, one of our old servers died. It was expected, so it wasn't to big of a problem.

I got a new server up and running, it was working awesome. So much faster than before. Anyways I re-installed my Panda Business Secure and pushed out the communication agent to all of the office PC's.

After doing this rollout of the communications agent, the network seems to be slowed to a crawl. Is there some free program that I can get or use to check why its going so slow? I am new to this job and unfortunately have no one to help me, so Im completely at a loss here and people are slowly getting mad.

Thanks in advance for any help.

A:Slow Network - Need Help Troubleshooting

What's it plugged into? (Switch, what model, what type of cable, etc)

What type of server?
What's processor load? (CPU, disk IO, etc.)
What processes are loaded? (Look at taskman)
What's it connected to? (Do netstat -no)

For what it's worth, a very common problem on switched 10/100 networks is Link Speed/Duplex. I wouldn't exactly call FastEthernet link negotiation reliable. If the NIC is forced 100/FULL, or the switchport is forced 100/FULL - the other side will never try PHY negotiation and will more often than not end up with mismatch duplex.

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Alright, so I'm a former IT Systems Analyst (Glorified tech support junkie).

As such, I've built my family's computers, and exist as the home IT/nerd. My girlfriend's computer is the byproduct of a Windows 7 HP system's components being migrated to a new chassis and upgraded motherboard. Processor and RAM are from the HP. The HDD is a Hitachi Deskstar 250GB I picked up from a spare parts store, and the original WDBlue 1TB has been plugged into the board as a second drive to provide access to the original files (documents, etc.).

But lately, the computer has been running slowly, with Word freezing up, not responding, and even crashing on occasion.

Windows seems to be running normally, but other programs, (including Chrome) seem to be extremely slow to respond to interaction. My girlfriend wants a new computer. I would like to fix it without spending incredible amounts of money on a new machine.



A:Troubleshooting Help? Win 8.1 programs slow/ unresponsive

Think be best to try to list all components here,make and model, amount of hardware and RAM type processor and speed, for us to know exactly what is in there first ,as only listed HDD as Seagate 250 GB,( RPM of Drive ?) Chrome can be resource hog a bit for a browser, how is IE ?
First rule check amount of startup and running processes.

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I have tried Zazula's steps for troubleshooting a slow startup and have the results if anyone can help. 7 minutes reg. time to startup

1. Will attach the two logs

2. Under Non Plug and Play, I have two with yellow exclamations - Parport and Serial

3. 11 minutes to start

4. Tried this but the black screen only flashes on and then is gone

5. 6 minutes to start

6. 47 processes running

7. Unable to do this one

8. Unable to do this one

9. Done

10. Ran the CleanUp! program so this should have been done

11. Didn't even attempt...have learned lots from TechSupport but I'm afraid not enough!

12. See #11 answer

13. I share an iternet connection through a router and a switch

14. Done

15. Tried this but Windows Messenger was greyed out (unavailable)

16. done

I also was online and tried a link which was sent by Dai


I had some luck with that but couldn't find some of the programs listed. I am virus free. Thanks so much for any help! You are all awesome!

A:Troubleshooting steps for slow startup

Hi TooTired

I wouldn't worry at all about the yellow exclamation points next to the ParPort and Serial devices in Device Manager, if your motherboard has neither of these devices. Many modern boards do not, especially laptops. The reason these show up in XP's hidden devices list at all is that some "superIO" chips are still used that have a built-in capability to control parallel and serial ports, when such are wired in to the board. If no such devices are wired in, it doesn't hurt anything - other than the mysterious exclamation point you found in Device Manager. The "SuperIO" chips, by the way, are still there for a reason - there are many other devices that they enable you to use, that are still used by laptops and desktops alike.

I am curious to see what the "Details" are for the EventViewer errors for F-Secure Antivirus (event 103), Application Error/Hang (events 100/101), WLTRYSVC (event 2), Service Control Manager (events 7000/7009), and "Disk" (event 7). To view the "Details" of an EventViewer event, right-click on the event, and select "Properties". I'm especially curious to see what disk is mentioned in the disk errors - there are quite a few of those errors, not good if they stem from a hard drive (no big deal, however, if they stem from a dirty/scratched CD). Also worth investigating is the setup of your F-Secure Antivirus. You have a lot of errors, consistently, associated with that progra... Read more

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I got my Fiber line installed about 2 months ago. The offer I pay for says 1Gbits/s down and 200Mbits up. Naturally, I've never even gotten close to those speeds. At first, when the guy did his thing, I didn't have an Ethernet cable on hand (despite being a network and IT student...I know, the irony), so I used the router's Wifi. I was averaging 70 Mbits down. At first, I was thinking, 'this seems a bit low'...for fibre of course). I went into lectures the next day and people said, you may need to wait for your line to be properly activated...this seemed plausible, so I waited. The next week I stuck an RJ45 on some CATVE and immediately went to average 500Mbits/s (688Mbits/s record). Now, this is great, but it's still half of what I'm paying for.

However, for the past 2 days, I've been having problems. My Desktop (after coming out of sleep) always has the yellow triangle symbol over the wireless icon (faulty ethernet cable so was back to WiFi). I disconnect and reconnect to find the same problem. I restart the wireless on the router, to find the problem is persisting. Only after 3-5 tries does it work. My phone too has been having trouble connecting to WiFi (Authentification problem).

The original CAT5 cable has since 'developed' a problem and has been changed. The Pc hasn't been having the connection problem out of sleep, but Chrome is very slow to do anything. Youtube loads every other time, social media too. I... Read more

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My machine has been experiencing intermittent BSODing over the last few weeks and I wonder if you could give me a hand troubleshooting it? I'll summarise what i've done so far. It's not given me anything today, as I say, it's intermittent.

System Info:
Processor Name: Intel(R) Core(TM) i7-4770K CPU @ 3.50GHz
Processor Information: Intel64 Family 6 Model 60 Stepping 3
Graphics Information: NVIDIA GeForce GTX 780 Ti
Mobo: Z87I-PRO
System BIOS: 0903
Installed System Memory: 16 GB
Operating System: Microsoft Windows 7 Home Premium 64-bit (originally installed on system)
Age of system: 1 year, 1 month
OS Reinstalls: None
This is a desktop PC
System Manufacturer: Purchased from ChillBlast
Troubleshooting so far:
* Checked EventViewer for after the crashes. The only useful thing showing is that the Kernel service is shutting down - which I suppose it would if power to it was interrupted.
* Opened up case to check components. Everything seated well. Extremely tidy cabling (if I may say so myself; nothing getting in any fan's way).
* Ran GPU stress test - all fine.
* Ran Processor stress test - all fine
* Ran driver verifier (ran for about 20 minutes) and nothing crashed.

Attached Files:
* PerfmonReport
* Your app collection dump
* IPDT Processor Test results

Appreciate your support :)

A:Intermittent BSOD (full troubleshooting included) - need troubleshooting advice

Bump please :)

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I recently purchased a new laptop running Windows 7.  On setup, I was pleased to find that it connected to my home network without much complaint.  However, I soon noticed a misstep -- after putting my laptop to sleep, upon waking, it
would consistently fail to connect to network.
I've tried disabling IP Helper, as well as the wireless adapter's IPv6 protocola
la advice on other forums.  I've also ensured that the driver settings do not allow for disabling to save power.  Seeing that none of these worked, I decided uninstall and delete the driver and install a newer version (in a related issue,
the driver update feature failed to detect the existence of a newer version -- why?).
This appears to have fixed the connection issue.  However, still, after sleeping the laptop and waking, although it connects to the router, I still need to reset the IP command-line via ipconfig /release + /renew.
I was running Vista on my previous machine, and I know that its Network Diagnostic tool would, when presenting solutions, frequently suggest that my computer had the wrong IP and that I should reset it.  I was hoping throughout this process
that the Network Diagnostic troubleshooter would present a similar option.  Instead, however, no matter what I do with my wireless, the troubleshooter only ever returns the message "Troubleshooter couldn't identify any problems."  Whether or not
I check the box for auto-repair or run ... Read more

A:Troubleshooting the Network Troubleshooting Utility / After-Sleep Connection Problems

To avoid confusion Let us focus on the first issue within this thread first.
Can you access internet when connecting the laptop directly via cable?
Where did you download the newer version of network card driver? Usually, the “driver update” feature from device manager will go to Microsoft update catalog website for the corresponding driver instead of the manufacture’s website. AT
this point, I would suggest install the latest driver
here. Please note: Microsoft don't write drivers, for any driver related issue, the OEM is always the best resource to turn to. Your understanding is appreciated.
As a workaround, you can prevent the network card from sleeping by the following method:
Open Device manager->expand Network adapter-> right click on the wireless adapter->Properties->under Power Management tab, uncheck the box before “Allow the computer to turn off this device to save power”.
Is anything unclear, please feel free to post back.
Regards,Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread. ?

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I would very much appreciate an expert's help here. I believe I have some adware/malware on my computer that may be causing it to boot slow (hangs on the windows flag in XP for 4 minutes at boot up) and then load slow with erratic mouse/cursor movements. Everything seems functional but just slow and erratic. Sound and video is also erratic with skipping and freezing. Below, I have included the file I got from HijackThis. Please assist if you can, thank you.


Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2:42:56 PM, on 9/25/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\HP\HP Software Update\HPWuSchd2.exe
C:\Program Files\Zone Labs\ZoneAlarm\zlclient.exe
C:\Program Files\Yahoo!\Messenger\YahooMessenger.exe
C:\WINDOWS\sy... Read more

A:HijackThis file for troubleshooting slow, erratic computer issue in Windows XP

Hello, seminoviceboy
Welcome to TSF

My name is Billy O'Neal and I will be helping you. (Billy or Bill is fine, if you like.)
Please give me some time to look over your computer's log(s).
Please take note of the following:In the meantime, please refrain from making any changes to your computer.
Also, even if things appear to be running better, there is no guarantee that everything is finished. Please continue to check this forum post in order to ensure we get your system completely clean. We do not want to clean you part-way up, only to have the system re-infect itself. :)
If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
Finally, please reply using the button in the lower left hand corner of your screen.
Old topics are closed after 3 days with no reply, and working topics are closed after 5 days. If for any reason you cannot complete instructions within that time, that's fine, just put a post here so that I know you're still here. We get a lot of people who simply leave, and if there is no contact for that amount of time I will have to assume you have "vanished" .

We need to create an OTViewIt ReportPlease download OTViewIt by OldTimer.
Save it to your desktop.
Double click on the icon on your desktop.
Click the "Scan All Users" checkbox.
Push the button.
Two reports will open, copy and past... Read more

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Good Morning I hope you can help me with my question. I have a Cisco 827 ADSL router. The dsl line went down the other day. I still was able to ping the internet because we have a backup line so when I did a trace ip; it showed it was going out the other line. The DSL line is back online now; but when I do a tracert still it shows it going out the other line; If I change my gateway( on my pc) I'm able to go out the DSL line but I need to know how can I force a "ping" to go out the DSL line so I could know whether is down or not? or how would you approch this issue to find out if DSL is down?

Thank You.

A:DSL troubleshooting

forcing a path is not possible.

whatever program we use, we connect to the socket and then SEND packets.
The SEND will route traffic according to the routing table
(see yours using run->cmd /k route print)

the important like is the DEFAULT GATEWAY address; unless your target is on your
LAN (where traffic will flow there), getting outside your system is via the default gateway.

How to change the default gateway?
disconnect all devices from the router and disconnect any dial-up connection.
wait 30 seconds.
reconnect the link you wish to become the default

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Hi,its hawkns my laptop went blank on the screen but fun do operate as well as power on indicator.i tried hold a power button for a munite but nothing worked pliz help me

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My computer has problems running IE, it is very slow and freezes a lot. The toolbar also freezes, i usually bring up task manager to un- freeze or speed up the waiting process. I downloaded firefox browser, but this runs even slower. I have a wireless cable internet connection, so internet speed shouldnt be a problem... This is why i decided to come to the site for help.. I went through, step by step, in your "read this before posting a log," and downloaded dds and saved both files. I then downloaded RR, and proceeded to run the program. As soon as it tried to "run," the screen turned black and then immediatley went to a Blue screen error. I couldn't really read what it said, but i did get "irq_not_less_not_equal" out of the quick glance(the blue screen was only up for about 2 seconds before computer restarted.) After computer restarted, i tried running RR again, with the same exact result. The computer is a E-machines model: w2047- Here is the DDS log file:
 Attach.txt   2.41KB
DDS (Ver_09-07-30.01) - NTFSx86
Run by eric at 11:37:14.17 on Mon 09/07/2009
Internet Explorer: 6.0.2800.1106
Microsoft Windows XP Home Edition 5.1.2600.1.1252.1.1033.18.95.9 [GMT -4:00]
============== Running Processes ===============

C:\WINDOWS\system32\svchost -k rpcss
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WI... Read more

A:dds/rr troubleshooting

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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A computer reports "non-system disk or disk error" at boot. What is the logical troubleshooting process?


Check for a floppy disk

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I'm helping a friend repair his PC, but I've tried pretty much all I can think of.

So far I've ran CHKDSK /R /P, the results of which were no errors...

His description is that it runs a CHKDSK, then tries to boot, but never does. Same goes for Safe Mode, Run Last Good Config. It just freezes on spot.

It's almost as if it is stuck performing CHKDSK, but never actually completing it. (Aside from the Recovery Console) It completes it, but leaves me at the end message: "Windows has made corrections to the file system."

"Various data storage numbers ...

And a single period at the very end, and that's where it freezes.

He doesn't want me deleting any data on his hard-drive either.

Any further suggestions I can try?

Oh, I've also tried testing the memory modules, tested to see if it had sufficient power (Removed the CD ROM power, etc), all checked out fine.

I was actually considering taking a backup of his entire disk, formatting in NTFS, installing XP again, and transferring any remaining data needed back. I don't have his reinstallation disk, but I do have his serial key. I was wondering if I can use the CD I used for my own XP Home installation, except using his serial key (Since it's located on the case.)

If that's at all possible, please let me know what steps I should take. Or, even, I could do a 'Repair Install'?

A:Troubleshooting XP

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My buddy's computer started acting up recently, where it started to freeze or restart his computer while he was doing intensive tasks(tabbing out of games to do some web searching, raiding in games, etc...). So after some searching online he replaced some parts in order being: HDD, Power Supply, Memory, and Videocard. After replacing all of these we gave up and went with a new motherboard as well. AM3 motherboard w/ matching processor(not sure what his model is at the moment). When he starts his computer now it says "CPU Fan Error" while his fan is working. So after bypassing it he now gets the blue screen of death. Any suggestions at this point? I told him to try reinstalling windows 7 but haven't heard any word yet(he's been at work now since). If this does not fix it, any suggestions of what to do? From what I understand if a CPU is dead then his computer wouldn't start up at all... it's getting frustrating since we're so close to Diablo 3 launch!

A:Help with troubleshooting

You mentioned BSOD's...
We do need the DMP file as it contains the only record of the sequence of events leading up to the crash, what drivers were loaded, and what was responsible.
Please attach the DMP files to your next post not to post one.

If you are overclocking STOP

You may be able to get the DMP files without crashing by booting into safe mode (F8) with networking.

To enable us to assist you with your computer's BSOD symptoms, upload the contents of your "\Windows\Minidump" folder.

The procedure:

* Copy the contents of \Windows\Minidump to another (temporary) location somewhere on your machine.
* Zip up the copy.
* Attach the ZIP archive to your post using the "paperclip" (file attachments) button.
*If the files are too large please upload them to a file sharing service like "Rapidshare" and put a link to them in your reply.

To ensure minidumps are enabled:

* Go to Start, in the Search Box type: sysdm.cpl, press Enter.
* Under the Advanced tab, click on the Startup and Recovery Settings... button.
* Ensure that Automatically restart is unchecked.
* Under the Write Debugging Information header select Small memory dump (256 kB) in the dropdown box (the 256kb varies).
* Ensure that the Small Dump Directory is listed as %systemroot%\Minidump.
* OK your way out.
* Reboot if changes have been made.

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Hi .. Might be some interest to others , I just notice this in the
Microsoft newsrooms from Carey Frisch

Please follow this WGA troubleshooting procedure:

1. Download and install the WGA Diagnostic Tool:

2. After running the WGA Diagnostic Tool, click
on "Copy to Clipboard".

3. Visit the following website and create a post in the
"WGA Validation Problems" forum and paste the
results of the WGA Diagnostic Data in your post.
4. A WGA troubleshooting specialist will analyze the data and
recommend an appropriate solution.

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Hi,its hawkns my laptop went blank on the screen but fun do operate as well as power on indicator.i tried hold a power button for a munite but nothing worked pliz help me

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I recently signed up for DSL (3m/768) from cincinnati bell's zoomtown.

I have had trouble maintaining a constant connection at any speed around 8pm to 2am in the morning.

I've only had it a few days but during that time span I would have problems at 3m speed, 2m, 1m, or even 768 settings from the provider.

Today the connection has been stable since about 7am.

Here is a list of my speeds (when the provided set me at 3m) from dslreports.com



Today (sun):

As you can see my download speed is all over the place (and nothing near 2-3m). My upload speed is more consitant around 640 (probably 768 including overhead)

I called tech support many times. zoomtown has sent out a tech already and he couldn't find anything wrong with the line meter reader with regards the connection dropping. When he came he called to set the speed to 3m (was 768 down) and said with 3000/768 I had 16dB s/n. Is that good?

I called zoomtown again and they are going to send out another tech when the problem time is (most likely evening around 8pm). The soonest they can come out is friday.

Has anyone seen this happen before? any ideas what is wrong? Again the speeds listed above are for when they set my connection to 3M. When it was at 7... Read more

A:New guy here needs some help troubleshooting

As some of you know my DSL service has been cutting off on me. For the past 4 days (3 of which I have proof) my connection would drop like clockwork around 8:20PM at night and not come on until morning. Last night I was using xbox live and right at 8:20 or so my connection was lost. I looked out the window and the street lights were just powering on. I called my provider and they said it is likely that could be the cause since they have seen it before.

The only odd thing is that on Sat & Sun night the connection went out around 8:20pm and didn't come back until around 7am. But last night it cut out at 8:20PM and came back on at 9PM or so.

Below is a history of my connection. The green is the ping delay and the blue is packet loss (they have 3 locations pinging my IP):

They are sending a tech out friday evening and to try fix the problem. Hopefully it is as simple as the lights causing the problem (interfering with poorly sheilded cabling). Any other ideas what it might be?

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Im having a problem with  my hp notebook . Everytime I turn it on , it takes me to the same screen . It brings a small window that says "Recovery Manager" I exit out then it restarts . It keeps happening over and over again I dont know what to do anymore. 

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I am new to forums. Last week my husband's computer had SpySheriff and I followed the instructions to get rid of it. Last night he told me he again was having "issues". He has an HP Laptop zd7260us running XP Home with SP2. We have Spy Doctor, Spy Sweeper and Norton Internet Secuirty suite. I make sure we download all updates from Windows regularly as well as do routine sweeps and scans. Here is what i have done or tried to do thus far:

I backed up everything of his on CDs from his document folder

I have tried to run Spy Sweeper several times; computer crashes

I was able to run Spy Doctor and got the following message:
Scan Results
Scan Start 1/11/2006 8:57:23 AM
Scan Stop 1/11/2006 9:44:22 AM
scanned items 123564
found items 1
found and ignored 0
tools used: General scanner, process scanner, hosts scanner LSP scanner registry scanner browser defaults favorites and zonemap scanner, active X scanner, browser activity scanner disk scanner
Infection Name
Known Bad Sites C:\Documents and Settins\Karl Hall\Local Settings\Temporary Internet Files\Content.IE5\Q7U60BWD\abx_adserve{1}.htm
I removed and quarantined this file
Then I tried to do Norton Scan. Computer crashed several times.
I think that is all....I am going to go to coffee and hope when I come back one of you guys has some good help for me before I boot this computer out into the middle of the street!

A:Help With Troubleshooting

Download and try a scan with Ewido Anti-Malware v3.5Ewido Install and Scan InstructionsThe Ewido Full database installer [with all current ewido signature files] can be downloaded from here.Then perform one or both of these online Virus scans:[Watch the Address bar in IE. You may receive alerts that "This site might require the following ActiveX control...Click here to install...". Click on that alert and then Click Install ActiveX component]Trend Micro Housecall Scan for Internet ExplorerPanda ActiveScan

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how to retify trouble of win xp while on switch on the button

Reboot and select proper boot device and press enter

plz send me asap



what error does the pc / laptop return ,
or what does the system do that its not suppose to

or if you will , what percisely do you need the diagnose steps for ?

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when trying the update on Windows 7 64 bit keep getting message "troubleshooting has experienced an unexpected problem and cannot continue"


Hi drusus What are you trying to do exactly? Install Windows Updates? If so, what error message and code are you getting when the installation fails?

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My friend came to me with his PC full of viruses.So I thought I should use DBAN and I formatted his hard disk.now when I try to install XP the system does not go through the rebooting process while installation.As a result I have to start all over again.please help.
Thank You

A:troubleshooting a PC

System manufacturer and model?

What media are used for this install effort?


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Troubleshooting used to work but now it doesn?t. How can I fix the error message that says an error occurred while troubleshooting.


Check that your Intel Rapid Storage driver is up to date, then look in services to see if the Diagnostic Service Host is running.

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Hello. This is my first time to post a thread here at Techguy.org so I hope this site would make a good impression for me. I am
currently studying IT so this techie forum stuff would soon come in handy. I would just like to know why does each time I troubleshoot my netbook device (Acer Aspire One 722) under Devices and Printers it fails to install and fix itself. The devices are
microsoft teredo tunneling adapter and the microsoft ISATAP adapters (1,2 and 3). First of all what are these devices and their importance and how to troubleshoot it manually. Then is there anything I can do to Prevent this, an exclamation mark next to my device is for me irritating to see. . Any help would be greatly appreciated.


One more thing. Is it safe to uninstall it?? How about reinstalling it after that??

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Okay, so recently I built a system with some pretty nice stuff. I ordered all of it from newegg.com, as I'm sure most of you are familiar with.

The build looks something like this...

CPU: AMD Phenom II Deneb X4 940 (3.0 Ghz)
Video: Radeon HD 1950
Sound: Creative Soundblaster Audigy SE
Mobo: ASUS M3A79T-Deluxe
Memory: 4GB OCZ Platinum DDR2 1066Mhz
OS: Windows Vista Home Premium 64-bit

Anyway, I booted the computer, ran fine and everything, when I noticed the video quality was poor. After some contemplation, I realized I had placed the card into a PCI-E x1 slot, instead of x16. Upon replacing the card in the proper slot, the video had gone out. I suspect the card received ESD sometime during the transfer, but I'm not totally sure it was the card.

EDIT: The card was originally running in a PCI-E x16 slot, but the mobo runs it as a x1 slot.

My brother recently sent me is old Radeon HD 4850, but unfortunately, it is missing somewhere in the postal service.

Is there any way that I can tell if my card has received ESD or if it's a mobo/processor problem?

Any help would be greatly appreciated.

A:Need Help Troubleshooting

Here's a pic: (click to maximize)

Your card can't fit into a PCI-E x1 slot

Anyway the best way to test is by installing another card
Or possibly downloading a Motherboard diagnostic tool from your motherboard's support website (if the tool exists)

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Epox 8RDA3+ w/ AMD XP2800
Crucial 512mb DDR 3200 (took the other one out b/c of the W98 issue)
MSI GeForce FX5200
500W psu

Problem 1: System resource issue

Everything is recognized in the BIOS, but when it gets to the start up screen, it sits there for over a minute before it finally decides to finish booting up. Start to finish, it takes about 2 1/2 minutes. Even at the very start, system resources are at 69%. Now, with only the modem and netscape running, system resources are at 43%. This is ridiculous. Even before I started to add programs, it would take forever to boot up. I've used the Epox book and double-checked all the settings in the BIOS.

Problem 2: Windows installer issue

After the Fdisk and reformat of the hard drive, I thought I'd licked the problem of windows installing things over and over again, but apparently it's back again. In normal mode, device manager shows 3 motherboard resources, 5 NVIDIA nforce2 memory controller, 2 PCI-to-PCI bridge. (I'm almost afraid to view it in safe mode). If I remove anything, windows puts them right back when I restart. If I do it manually, I still get multiple entries.

Problem 3: Video issue

After I've been online awhile, I'll open up a new tab and the video freaks out. It starts with a black outline around the open tab, then seems to spread to the rest of the browser window. Sometimes I can close the browser, other times, I have to do C-A-D to close it.

I have uninstalled, reinstalled... Read more

A:Need troubleshooting help

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I have Windows Vista, Service Pack 1 on an HP a6142n with AMD Athlon 64 x 2 Dual Core Procesor 4400+ 2.3 GHz. RAM = 2GB. 32-bit OS. I have hard drive space used of 220 GB and free of 143 GB. It is a desktop. I have been through the malware log forum and am certified as "clean." My ISP is Charter, and I confirmed with them that our "link" is at 16MG.I'm sort of in the "if it ain't broke - don't fix it" category. I am, however, currently having a problem with a slow machine. It is especially noticible when downloading my email (Outlook 2007). It often goes a byte at a time and heaven help me if someone sent a photo in the email. It can take 10 minutes to do what used to be done in a second or two. There haven't been any new applications loaded in ages. Does SP2 contain anything that might be a remedy for this? Or, is there something that I can specifically do in Outlook to troubleshoot why this is happening and get it speeded up? Does it care about sizes of files or anything like that?Thanks in advance for your help.

A:Need help troubleshooting. Do I need SP2?

For system security reasons I would strongly recommend updating to SP2.

As for your computer running slowly, there are several reasons why this happens.

Fragmented hard drive---defragment the hard drive.

Too many programs running in the system tray---disable their automatic startup feature within the program's settings.

Bloated hard drive with too many non-used programs----uninstall programs you do not need.

Too many address bars in Internet Explorer-----remove all but one, it also gives you more browser space.

Too many add-ons in Internet Explorer---most are not needed, flash players are okay, but too many add-ons slow the browser down.

Too many browser helper objects in Internet Explorer---Most don't help at all.

ActiveX control files------again depends on what its for and if its really needed.

The list goes on, but these are a few that can slow down a computer while surfing the net.

Firewalls, security settings in browsers can slow you down a bit to, but they are worth the the protection they give you----Do not disable those.

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Hi guys (n gals)

So this is my problem
When the usb memory stick is connected, and i try to access the drive, its empty, just a blank screen.

When i try to copy files onto the memory stick(drive e), i get an error message saying "cannot find specified file. Make sure u specify the correct and file name".

Now im really frustrated and dont know what to do. PLZ HELP :-(

PS: the drive is saying that i have a kingston usb memory stick attached, but when i go to "manage disk drives" on my computer, its not reflected there.

Thanks guys, any help appreciated!

A:USB Troubleshooting

Does another USB memory stick work normally?

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System Specs:
Motherboard Asus P8Z77-V Pro
CPU: i7 3770k
PSU: Antec EA650 Green
GPU: Gigabyte GTX 670 2GB OC
SSD: OCZ Vector 128GB SSD Indilinx Barefoot

First problem, every time I started my system, it would run a scan on the SSD for no reason. Figured there was something wrong with it, and exchanged for a new one. Same problem.

Today, suddenly the SSD disappeared from my boot devices completely. I am unable to find the SSD in the bios, and the system can't boot up.

About to give up on it and just use the HDD. Any suggestions on troubleshooting?

The ssd is connected to the Intel Z77 Sata 6 Gb/s connector on the motherboard.

A:Need help troubleshooting SSD

So the SSD is the primary drive with the OS installed? Is it set as AHCI in the bios?

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Really stinks. My wifes computer is aboslutely INFESTED with spyware and she refused to use Norton antivirus because there were good "free virus programs on the web." So I buy Norton, install it, reboot then get "application failed to initialize properly (0xc0000005) click ok to terminate application. I click ok and the backround loads.... and thats all. How do I fix this and get windows to load up properly? Any help would be appreciated. Thanks

A:My troubleshooting....

Hello and Welcome to TSF

Did you ininstall the current anti-virus program before installing Norton ? Running 2 anti virus programs can cause system slow downs/instability and conflicts.

Try booting into Safe Mode and using System Restore. If you have no luck you may be able to do a repair install. If it is that ifested with spyware the easiest way out is a reformat and install.

If you get the system back up, follow these steps to removing spyware/malware.

First Steps at Removing the Malware and Posting your Log

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When I go get on my laptop , I think it's a hp alter landing not for sure, it won't connect to the wifi hooking up to the house, and when I go to troubleshoot it it says that the problems are wireless capability is turned of not fixed and a network cable is not properly plugged in or may be broken ? But the wifi works on our phone , tried unplugging and everything, what could I do ? HELP ! Please .


hp alter landing - do you have the model number
Most laptops have a wireless switch on/off or FN key

Check the wireless is switched ON
theres often a physical switch or a combination of the FN and one of the F keys to toggle the wireless on/off
often F2 is used - but note , not always - look for a symbol that looks a little like (( i ))

is the wireless on?

post back an ipconfig /all

ipconfig /all

We would like to see the results from an ipconfig /all - post back the results in a reply here.

If you cannot access the internet with this PC, then you will need to paste the results into something like notepad and then copy onto a machine that can access the internet and post the results in a reply here.
Save the file to a USB flash drive or other removable media. Plug it into the working computer with internet access and copy the file and paste here.

If you do not have another PC - do you have a phone connected to the internet - can you photograph the result and post the image in a reply
Note: you will see entries named Tunnel adapter Teredo Tunneling Pseudo-Interface: we dont need to see that information - JUST the information above those entries

For Windows 8 or Windows 10
To open a Cmd Prompt or an Administrator Cmd prompt from the Desktop.
Use Win + X and choose Command Prompt or Command Prompt (Admin) ... Read more

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My girlfriend has a Sony VAIO pc. She has recently started having difficulty in browsing. We have checked for virus & spyware... called her isp & had them check her connection speed and still she is having problems. There is a serious lag between everything she does & the response time. At pcpitstop she was told she needed to possible defrag . She just did that yesterday.
She is on dialup but this is sam as it has been & the pc performance has deterioated.
pcpitstop results...

Drive C has an uncached speed of 1.73 megabytes per second.

Drive D has an uncached speed of 2.45 megabytes per second.

For comparison, systems with the same CPU, clock speed, and memory size as this one have an average uncached speed of 5.25 MB/s .

I know nothing about XP & Im somewhat limited to be able to help her.
Cache & other clean ups have been performed as well.

Thanking you in advance for any help you may give us.

btw........ she has the telephone company coming out to do a check of her data on her phone line on Friday.

A:XP troubleshooting

Here's a link with utilities that may help: http://www.ed3k.com/internet/connect.html

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You cannot, usually, release a 169.x.x.x IP address or 'get' a new one
with the Repair or Renew feature, it doesn't know what connection to
repair other than the 169.x.x.x one and so will nearly always return a
fresh 169.x.x.x. It could be worth a try all the same though:


A:Troubleshooting the 169.xx.xx.xx IP

How is your network built? The router ought to assign you an internal IP address using a DHCP assignment system. If you're just using a hub then that's another problem.

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I have set up a new account with incredimail, but it will not allow me to send/receive. I get a failure and then when I hit details, it keeps saying redirecting. Can anyone tell me how to rectify this so it'll allow me to send/receive again. I had it working fine and then had the computer upgraded, now it won't work at all.

A:troubleshooting help

There have been a lot of posts to this site asking about issues with IncrediMail. Most people end up un-installing it and not using it.

Here is a sample of some of the questions posted at this site relating to IncrediMail, you might want to browse through some of them.


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Hi, I'm using the new AIM 6.5 and I'm having problems every time now. It tends to freeze my whole computer when I use it, especially when I IM. I've tried uninstalling and reinstalling but that didn't work. Any ideas?

Thanks for your time.

A:AIM Troubleshooting

HestiaCerridwen said:

Hi, I'm using the new AIM 6.5 and I'm having problems every time now. It tends to freeze my whole computer when I use it, especially when I IM. I've tried uninstalling and reinstalling but that didn't work. Any ideas?

Thanks for your time.Click to expand...

Best to use another way.. I use GAIM or PIDGIN instead both can open the AIM Yahoo IM an etc.. Don't hose the system like AOL IM. Give those a try instead. Free 100% no ads an etc..

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My sister had a major power surge in her home recently, and her computer seems to have been damaged. I have been trying to help her get it running again. I know her power supply was blown and was hoping the damage did not reach the motherboard or other components. I tested it to make sure. We have the new supply (after a fiasco with Gateway). I installed it last night, but her computer still won't boot. I am now trying to find the faulty part(s).

Her monitor works fine. Her CD-Rom also opens and closes when power is on. All internal & external cables are correctly plugged in. One thing I noticed is that the new power supply fan DOES NOT spin at all. It's connector is properly connected to the motherboard.

Also, her floppy drive light NEVER goes on when powering up. The cable is NOT reversed and power is properly connected. Is this drive dead?

I cannot tell if the HDD spins either. What should I look for?

How can I tell if her motherboard or processor is indeed fried?

I am going over tonight with bootable floppies, etc to see if I can get anything going; however, if the floppy is dead......no luck. I will also try to put in the XP CD to see if that will boot.

Any other suggestions?

She runs XP Pro on a Pentium III 800Mhz cpu. Not sure model or make of motherboard. She has 384MB RAM. (not sure if that is dead either)

Thank You All!


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Currently Windows XP PRO SP
Gigabyte EP45T-UD3LR MOBO
Intel® Core™2 Quad Processor Q8300
(4M Cache, 2.50 GHz, 1333 MHz FSB)
ATI Radeon HD 4670 1GB
4GB DDR3 1066 RAM
640GB HD
CPU Cooler
Problem: Blue Screen of Death at random intervals.
- STOP: 0x0000000A (0x...,0x...,0x...,0x...) "IRQL_NOT_LESS_OR_EQUAL" - occurred while installing Windows XP PRO SP3
- STOP: 0x0000008E (0x...,0x...,0x...,0x...) "KERNEL_MODE_EXCEPTION_NOT_HANDLED" - occurred overnight in XP PRO SP3

- My friend recently built a new PC, so he took the 600W PSU from this PC and put it in his new one and put a less powerful PSU in this PC.
- This PC started BSODing, so he bought a brand new (exact same) 600W PSU, thinking that would solve the BSODs.
- He's put a lot of time to trying to fix it, but has given up and now I've inherited the task to fix it and keep it.

Things he's tried:
- My friend has reinstalled Windows 7 multiple times.
- He has ran Memtest86 multiple times with not failures.
- He has ran Prime95 and receive some sort of "rounding error".
- He got a new PSU.
- He has done some testing with removing some RAM sticks, he said with less RAM it took longer to BSOD.

When I first got it, it BSOD as soon as Windows 7 desktop loaded, then immediately restarted. I then booted into safe mode and things were fine
in the hour I was in it (no BSOD). Then, I installed Windows XP PRO SP3 thinking it was a Windows 7 compatibility issue. ... Read more

A:BSOD Troubleshooting

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The parts:

MB: ASRock FATAL1TY Z97 KILLER LGA1150 Intel Z97 Chipset DDR3/ Quad CrossFireX/ SATA3&USB3.0/ A&GbE/ ATX Motherboard

Graphics Card: PowerColor Video Card (AXR9 390 8GBD5-PPDHE)

SSD: ADATA USA Premier Pro SP600 2.5-Inch 256 GB SATA III Synchronous NAND SSD ASP600S3-256GM-C

CPU: Intel Core i5-4690K Processor 3.5 GHz LGA 1150 BX80646I54690K

RAM: Mushkin 8GB (2 x 4GB) Enhanced ECO2 DDR3 DDR3L PC3L 12800 1600Mhz Memory Model 996988E

Hard Drive: Hitachi Deskstar E7K1000 1 Terabyte (1TB) SATA/300 7200RPM 32MB Hard Drive

Power Supply: EVGA SuperNOVA 650 G1 80+ GOLD, 650W Continuous Power, Fully Modular 10 Year Warranty Power Supply 120-G1-0650-XR

CPU Fan: Cooler Master Hyper 212 EVO - CPU Cooler with 120mm PWM Fan (RR-212E-20PK-R2)

These are all the parts. They are from a pcpartpicker build guide. The only thing not set up is the graphics card because it will not fit into the case, the case in use is not the one in the build guide from pcpartpicker. Now, the PC will turn on and light up, what it will not do is display anything on the screen. It also does what I think is a really quick restart, the lights go off then come back on. I think the MB doesn't know what to do because it doesn't have an OS yet. But for now we just need to get the BIOS on the screen.

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Following the directions at:


Using Roxio Creator 9 - Classic

Here is my issue. This is the part on the instructions that isn't working.

There, it shows the system files in the Project section. Here is my screen

And, for your ease of helping me out, here are my settings.

Any ideas? I've tried several different burn software versions and otherwise and I run into the same issues. Any help would be greatly appreciated.

A:Troubleshooting SP2 slipstream to XP.

According to the directions, on my third screenshot it should say 2 files, and say a different size than it does (4 KB). Also it should list the two files in the project tray, and it does not.

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I have been experiencing several BSOD's over the last month or two. Initially I thought my video card was to blame but now I'm not so sure. Most of my dumps pointed to a bad image or seemed to be memory corruption. I've run memtest86 several times on the memory and no errors have come back. I also was running AVG 2011 and removed it believing it was the culprit. I've had two so far occur today. The earlier one pointed to the following devices as being the cause:

ntoskrnl.exe ntoskrnl.exe+29ef0 fffff800`02c10000 fffff800`031f9000 0x005e9000 0x4d9fdd5b 4/8/2011 11:15:23 PM Microsoft? Windows? Operating System NT Kernel & System 6.1.7601.17592 (win7sp1_gdr.110408-1631) Microsoft Corporation C:\Windows\system32\ntoskrnl.exe
The second one I just got showed:

ataport.SYS ataport.SYS+e788 fffff880`00fbd000 fffff880`00fe7000 0x0002a000 0x00000000
tcpip.sys tcpip.sys+7c0c1 fffff880`0167d000 fffff880`01881000 0x00204000 0x00000000
Unknown_Module_fffffa80`06ea7ca8 Unknown_Module_fffffa80`06ea7ca8+686a98 fffffa80`06ea7ca8 fffffa80`0dd4fa10 0x06ea7d68 0x00000000
So I am not sure what the unknown module's are. I am also attaching the minidump files to assist with the analysis.

A:BSOD Troubleshooting

Looks like you've got some serious OS corruption going on here.

Run a disk check first - Disk Check

and then run a system file check - SFC /SCANNOW Command - System File Checker



Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 23 11:34:18.140 2011 (UTC - 4:00)
System Uptime: 0 days 0:38:18.670
*** WARNING: Unable to verify timestamp for tcpip.sys
*** ERROR: Module load completed but symbols could not be loaded for tcpip.sys
Probably caused by : tcpip.sys ( tcpip+7c0c1 )
EXCEPTION_CODE: (NTSTATUS) 0xc0000096 - {EXCEPTION} Privileged instruction.
FAILURE_BUCKET_ID: X64_0x3B_tcpip+7c0c1
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Debug session time: Thu Jun 23 10:11:35.319 2011 (UTC - 4:00)
System Uptime: 0 days 12:25:54.833
Probably caused by : ntkrnlmp.exe ( nt!KiPageFault+260 )
PROCESS_NAME: EverQuest2.exe
FAILURE_BUCKET_ID: X64_0xD1_nt!KiPageFault+260

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Hi guys, I've been having some trouble with my Geforce GTX 980 Ti, ASUS Strix OC version.

I've used this GPU without any problem for 5 months now. Until today.

I was playing Dota 2 and then, out of nowhere, the screen turned black although I could still hear sounds. I think I could move the cursor, but I'm not certain. Since I couldn't do anything but hear the game while staring at a black screen, I shut down the computer.
When I turned it back on, I started Dota again, it stayed on the main screen, flickering with black and just the cursor moving. I forcefully killed the task, and tried to troubleshoot it.

I changed some configurations like resolution through Geforce Experience, still nothing. Restarted the computer again. Now it has problems out of the game.

I'm using it, then everything but the cursor(sometimes even the cursor) freezes, then the screen turns black for a second, and everything works again. And it keeps happening if I'm using the computer. The moment I leave it alone, nothing happens, no flickering or anything.


1. The display and cable:
I use a two monitor setup, the problem was happening on both of them so I move on.

2. The heat:

It was a hot day. I turned off the computer, let it think about all the bad things he had done and cool down a little bit. Didn't work.

3. The driver:
I try to update my Nvidia driver. But I keep finding errors on the installation. It says the file is corrupt. So I try us... Read more

A:Geforce GTX 980 Ti Troubleshooting

The Intel Core i5-2500K 3.30 GHz processor uses 95 watts of power.
The GeForce GTX 980 Ti graphics card uses 250 watts of power and requires a minimum of a 600 watts power supply.
When you factor in the power needs of the other hardware and the demands of gaming, your computer needs a quality power supply with sufficient wattage and 12-volt rail output.

What's the brand name and complete model number and wattage of the power supply in your computer?


I'm not a hardware or gaming expert, so my input here is limited.
Hopefully, one or more of the experts here will jump in to help.


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Ok, so I don't know what happened, but glary utilities, iobit360 security, and smart defrag are all on my taskbar with a couple other programs on the bottom of my screen of my desktop. The problem happens to be the 3 programs I mentioned above seemed to no longer have there icons in the taskbar. They are white pages with a square box inside. Any way to fix this?

Also, for some reason, openoffice.org, which is basically a free version of ms office seems to not wanna run with my system very well. I click on the program and it won't open. I uninstalled it and installed it again, I have no idea what is going on.

My Version of Windows:
Running windows 7 professional 64 bit

A:Software Troubleshooting Help

Ok, I guess nobody else has this problem.

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I have a cd rom and a cd rw in my comp. they dont seem to show up in properties, the yellow ! in device maager says status is

windows cannot start this hardware device becauseits config. info {in the registry} is incomplete or damage code 19

when i click trouble shoot, it cant fix it..

i tried new writers but xp cant find any new hardware even when i installed drivers manually

how can i fix this?


A:code 19 in cd rom troubleshooting

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