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Latitude 5175 Bitlocker issue after update BIOS 1.0.20 -> 1.0.24

Q: Latitude 5175 Bitlocker issue after update BIOS 1.0.20 -> 1.0.24

In my 5175 (Windows 10 + Creators Update + all updates) the bitlocker was enabled and I updated the BIOS many times without problems. But after upgrading from version 1.0.20 to version 1.0.24, I've got "Preparing BitLocker Recover" and I need to enter a recovery key. I made a downgrade to 1.0.20 but the problem was not solved. I reset the BIOS settings, but it also did not solve the problem.

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Preferred Solution: Latitude 5175 Bitlocker issue after update BIOS 1.0.20 -> 1.0.24

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I have a Lenovo ideapad 100S 11IBY, and today I could not log in to windows 10 after its BIOS update (to the latest version) It just keeps wanting me to input bitlocker recovery key, but I could not find it on my microsoft account website, and actually even I don't remember whether I did set up my bitlocker recovery key or not. I'd been to 'windows.microsoft.com/recoverykeyfaq' as intructed on the screen and followed all directions, also had been to the BestBuy that I'd purchased it but nothing helps. I love my laptop and I have done my best to keep the device good. I feel very sad that I cannot use my PC during this weekend. I don't want to reset my laptop.  Anyone knows how to solve this problem ??  

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Recently installed the latest BIOS update with the Intel security patch and now I'm unable to use bitlocker to encrypt the drive as it states "The TPM on this computer does not work with the current BIOS. Contact the computer manufacturer for BIOS upgrade instructions". 
Bios version
Another laptop with the previous release, also a E5570, is able to use bitlocker with no issues. Several different E5570's we have with the new BIOS version cannot be encrypted. Please advise.

A:Latitude E5570 TPM Issue with new BIOS Update

Hi cklein593,
Thank you for writing to Dell Community Forum.
Please downgrade the BIOS to the previous version and check if the TPM works.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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I decided to update my drivers and BIOS this morning. My laptop encountered an error during BIOS update and I was stuck in Automatic Repair.

1. I tried restarting the laptop several times.
2. I tried system restore which worked after my second try. The problem is Windows applications like Calendar, Mail, Cortana are not working. It doesn't run and the application is grayed out.
3. So I tried resetting Windows, remove everything which was not successful. Problem got worse, I got stuck on the Dell logo.
4. I ran Diagnostic. No hardware issue found.
5. I tried booting from my bootable USB which contains Windows OS. But my laptop is unable to detect it in BIOS.
5. I read some forums and learned about Legacy vs UEFI and Secure Boot. I disabled the Secure Boot and enabled Legacy ROMS. My laptop was able to boot from the USB and I was able to reinstall Windows 10.

Now, the problem is I want to change it back to UEFI with Secured Boot.
From what I gather, I should do the following:
1. Download Windows OS
2. Make a bootable USB in UEFI mode and GTP partition
3. Change laptop to UEFI mode while Secure Boot is disabled.
4. Re install Windows 10

Am I going in the right direction? Please help me.

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I have a latitude 11 5175 but wish to increase the size of the SSD to 1TB. Several reviewers state that the maximum drive size is 512GB. How do they know this or is this only because that is all Dell could fit due to availability at design time ?
Secondly the only drive I can get that is 1TB has these specs -
SSD M.2 1TB PCIe NVMe. It happens to be an Intel.

Dells spec from a brochure claim this -

SSD M.2 512G PCIe NVMe (March 2016)

What on earth does this mean ? Although my unit does have a 128GB I haven't checked yet whether it is just an M.2 SATA. So can I make an assumption that as long as my unit was made after March 2016 that I can fit the PCIe 1TB unit ???

Note I haven't checked yet)  

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I recently got an Adonis Dash 2 for use with my Latitude 5175.  However, the screen is not picking up all of the pen strokes. In fact, it misses most of the pen strokes.  I tested the Dash on a Samsung tablet and it works fine so  I don't think it is the Dash, and I was told the Dash is compatible with windows.
Does anyone have any ideas about how I can improve the screen recognition? Or if it is even possible to improve the screen recognition so a stylus is usable?

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Hello everyone, is the Dell's Latitude 11-5175 micro SD card still limited to 128 GB or has the firmware been updated to accept larger memory sizes??? My 11-5175 is a Windows 10 device.

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see above 

"the trusted platform module on this computer does not work with the current BIOS.  Contact the computer manufacture fro BIOS upgrade instructions"

well dell--here I am...what do I do?  (yes, it has latest BIOS....)

A:Latitude 5570 BIOS not compatible with bitlocker

think I found it...turns out the Dell command update doesn't give you the latest update....
found a NEWER version of the bios on dell site.

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I frequently attach and detach the keyboard depending on what I am doing. I already had them inspect it under warranty, and while that fixed the random shut-downs unrelated to the keyboard, I still experience issues occasionally when attaching the keyboard in which the laptop just instantly powers off. It only happens sometimes when I can't get it in straight right away. Is this a defect with the model or what is happening? Can it be resolved somehow?

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Hello, I'm having a problem enabling BitLocker on Windows 10 v1607 during an SCCM task sequence for one model laptop: Dell Latitude E5450 -- except that it does work about 10% of the time.  I haven't been able to narrow it down to a specific hardware problem and different BIOS update versions and drivers also result in mixed successes (even on the same exactly laptop).  Strangely, the E5450 model has worked historically with the Windows 10 LTSB 2015 version and BitLocker. Models in our environment that work 100% off the time (with the same exactly task sequence) include Latitude E6430, E5440, and E5470.  We're using SCCM Current Branch and PXE boot for OS deployment.  We do not have any integration with MDT or MBAM.  With the E5450s, when it fails it does so at the SCCM default Enable BitLocker step. The Enable BitLocker step is configured for TPM Only, create recovery key in Active Directory, and Wait for BitLocker to complete.  Also, prior to being built, the computers will have the TPM manually cleared in the BIOS (if previously BitLockered) and the disks formatted at the beginning of the build. Here's a snippet from the smsts logs (task sequence logs) for the Enable BitLocker step on a failed build: Command line: "OSDBitLocker.exe" /enable /wait:True /mode:TPM /pwd:AD Initialized COM Command line for extension .exe is "%1" %* Set command line: "OSDBitLocker.exe" /enable /wait:True /mode:TPM /pw... Read more

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Recently received a new batch of Latitude  E5570 Laptops. Did my normal thing of applying a Win10-VL image, activating bitlocker post install and everything normally runs fine on all my other Latitudes (E5550,E5540, etc.)
However, the following behaviors now occurs:
Scenario 1. User undocks laptops, takes home and turns on at home. 25-50% of the time, the computer prompts for the Bitlocker Recovery Key even though nothing has changed except for the laptop being undocked.  The more unusual behavior is that if we shut the computer down and leave it alone for a few minutes, then turn back on, the computer loads properly without a Bitlocker Recovery prompt.
Scenario 2. User has been using undocked laptop at home. Brings back into office, docks laptop, turns laptop on, is prompted for Bitlocker Recovery Key. If we turn the laptop off, wait a few minutes and power cycle on, the laptop then boots properly.  In a few occasions, even a few minutes makes no difference and the recovery key is still requested. We undock the laptop, power it on and windows loads fine. We then redock it while the laptop is on and then with successive reboots, power off and on have no issues.
I've already tried to swap out different docks, tried different E5570 laptops, tried different monitor setups, different SSD e-Drives,  (Tried with no USB devices attached as well), all to no avail.
Tested on BIOS Versions: 1.7.3, 1.05.00, 1.04.07 (All we with the same results). Anyone else seei... Read more

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Imagining multiple laptops, yesterday bios Version 1.13.3, 1.13.3 came out. Started it into our rotation.
Afterwards bitlocker was no longer able to start "internal issue". Tried to revert back to old and still same issue even after re-image it. All TPM and secure boot options correct. Also have done: Imaged laptop, let bitlocker encrypt, suspended it, updated bios, after restart bitlocker didnt resume, tried to force it and prompted with internal error again.

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E7470 laptop was running fine on BIOS 1.12.3 but received security advisory concerning AMT vulnerability.
BIOS 1.15.4 was just released to address concerns for security advisory CVE-2017-5689 / INTEL-SA-00075.  Applied BIOS revision to the E7470, but after applying it continued to prompt for Bitlocker code after each restart.  Unable to successfully leave Bitlocker protectors on without being prompted for code after each reboot so opted for reimage.
Ran through process of reimaging computer via MDT, but now receive error in smsts logs:
'ProtectKeyWithTPM' failed (2150694914)
Failed to enable key protectors (0x80310002)
Failed to run the action: Enable BitLocker. The BIOS did not correctly communicate with the Trusted Platform Module (TPM). Contact the computer manufacturer for BIOS upgrade instructions. (Error: 80310002; Source: Windows)
Can someone please confirm issue with this latest BIOS and will need Dell to re-evaluate.

A:Dell Latitude E7270/E7470 System BIOS 1.15.4, Bitlocker fails

So far, I have seen two threads (Latitude E7470 & Latitude 5280) who went to the latest BIOS and now TPM is not available. Attempting to downgrade a BIOS is always risky as it could "brick" the motherboard CMOS if it fails. Makes sense that the image failed because the image was made when TPM was enabled. For now, all we can do on the Forum is gather the system models, BIOS number, and usernames and track it.

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I received last week, all those new models and I have an issue with all of them...
I deploy Windows 7 enterprise 64 bit with SCCM 2012 and bitlocker is setup during the task sequence with a PIN code on boot.
This process is working for all model until then .. Latitude and Precision from previous generations.. but now with new models there is an issue with the PIN. At the end of task sequence, the disk is encrypted and there is no error BUT the PIN code is not recognized and the recovery key is asked.
This recovery key is correctly registered in AD. TPM is on and ownership is ok. TPM version is 1.2...
I already tried to manualy decrypt and encrypt again after TPM reset but no way.
I also tried Windows 10 enterprise, and issue is the same.
Is it a known issue ? Did someone here already experienced the same ? 

A:Bitlocker issue with new models Latitude E7270 E5470 E5570 and Precision 7710 , 7510

This issue is one that is being worked on and there are BIOS updates coming out that will resolve it.
At the moment the latest BIOS for the E7270 will fix the issue (BIOS 1.2.2)
For the Latitude E5470/E5570 and Precision 7510/7710 the BIOS updates to fix this will be released soon. I'm not going to give dates at this point as they may change.

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I have a Dell Latitude 5175 (Core m5-6Y57, 8GB ram, 256GB SSD) which bluescreens during full screen video playback such as Netflix or Windows media player with a Driver_power_state_failure, it doesn't happen straight away but usually after around 10-15 minutes usage.

I checked the minidump file which suggested the Intel graphics card driver was to blame, I updated that to the latest one from Dell which made no difference, updated the chipset driver, bios and then installed the latest graphics card driver from Intel again with no difference, if anything it's worse now.  The issue also occurs when the tablet is docked or when it's not docked although in normal day to day usage, it seems fine.

I've found references to this problem on some other machines, noticeably the Surface Pro 4's but not really any solution.  The next step is to try a clean build but thought I'd see if there's anything else I can try first.  The machine is out of warranty and while it's always occurred I've just lived with it as I incorrectly through the PC had a three year warranty.

A:Dell Latitude 5175 blue screen of death during full screen video playback

The text of the dump analysis is:
Use !analyze -v to get detailed debugging information.
BugCheck 9F, {3, ffff9209c23f7080, ffff880c2642f7f0, ffff9209c0df93f0}
*** WARNING: Unable to verify timestamp for igdkmd64.sys
*** ERROR: Module load completed but symbols could not be loaded for igdkmd64.sys
Probably caused by : igdkmd64.sys
Followup: MachineOwner
1: kd> !analyze -v
*                                                                             *
*                        Bugcheck Analysis                                    *
*                                                                             *
A driver has failed to complete a power IRP within a specific time.
Arg1: 0000000000000003, A device object has been blocking an Irp for to... Read more

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BIOS updates are rare enough that I forget to pause BitLocker before doing one. The result: Windows detects a hardware change and requires the BitLocker recovery key. Kind of a PITA to type a 48 digit code, let alone hunting it down.  PLEASE before running a BIOS update, prompt the user "This update will require your bitlocker recovery key on reboot unless you pause BitLocker encryption. Continue? (yes/no)". I'm sure it would save many users the occasional headache. 

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I have a Precision Mobile Workstation 7510 running WIndows 10 with two drives. I have Bitlocker enabled on both drives.
Dell Command Update recently notified me of a BIOS update but warned me that I must suspend BitLocker protection to perform the update.
I suspended BitLocker on the OS drive, but it appears that Windows 10 does not allow me to suspend BitLocker on the second drive. My only option to turn BitLocker off on the secondary drive is to do a full volume decryption, which takes hours (it's a 2GB drive).
Turning BitLocker off on the OS drive does not seem to convince Dell Command Update that things are ready for the update. I suspect that it is the fact BitLocker is still enabled on the secondary drive that is causing Dell Command Update to balk.
So, questions:
1) Am I deducing the problem correctly? Is it the fact that the secondary drive has BitLocker still enabled that is stopping Dell Command Update from updating?
2) Is there any way to convince Dell Command Update to proceed with the update?
3) If I manually install the update (bypassing Dell Command Update) without completely disabling BitLocker on the secondary drive, will there be any adverse effects (such as being unable to access data on my secondary drive)?
4) Is there a way to get around #3 without completely decrypting and then later re-encrypting the secondary drive? Can I remove it from my computer while the BIOS update runs and add it back later fir a seamless transition? Or can I save the recover... Read more

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Hi everyone,
I recently acquired a Latitude 7275, everything was working fine, but when I updated to BIOS XPS_9250_Latitude_7275_1.1.29 released on the 9/5/17 it broke my TPM 2.0 implementation.
I had suspended Bitlocker before the update but on reboot, it kept asking me for the Bitlocker recovery key, I  then had to disable Bitlocker completely.
After that i could not enable it back again, it kept saying "internal error", I was using DellTpm2.0_Fw1.3.2.8_V1_64
I then noticed that the latest BIOS was removed from the support page.
I reset windows 10 to no avail. I then decided to downgrade the TPM, I read this page  http://en.community.dell.com/techcenter/enterprise-client/w/wiki/11850.how-to-change-tpm-modes-1-2-2-0 checked the Manufacturer ID and it is the same.
I updated the TPM to DellTpm1.2_Fw5.81.2.1_V3_64, and as soon I rebooted the system I was able to enable the 1.2 TPM and enable Bitlocker.
I then decided to suspend the Bitlocker and update back to TPM 2.0, but on reboot it sows and error: "Failure due to FW update policy"
I then downgrade to BIOS XPS_9250_Latitude_7275_1.1.27 and tried the TPM upgrade again, but still no luck.

Can someone shed some light on the issue please, I am at a loss.
Am I missing anything using TPM 1.2 or will it be incompatible with future BIOS versions?

Any help would be much appreciated!

Kind regards

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Hi I am updating my bios from A17 to A19 and every time I run the update I get an error saying that the password is not set or there is an issue with the service tag. I have checked both and there is no error. 

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Hi, my problem is:
Dell Latitude E6530 (win7),when trying to update the bios from A9 to A16, nothing happens.
The bios updater seems to do what it is presumed to do (no error signs), then the computer restarts, and the bios is the same old one (A09), instead of the A16 that I am trying to install. I also tried the other bios versions available online (A11, A12) but all do the same thing.
I tried it with a bootable USB key, or from within windows, as it is described in various posts here in the forum, or in the dell support text. It does not work either.
is there any solution for this?
Thank you in advance!

A:latitude E6530 - no bios update possible

Hi horia_m,
I’d advise that you load defaults in the BIOS and then try updating the BIOS. Please follow the steps mentioned below to load the BIOS to defaults.

Reboot the computer.
When prompted during POST, press the <F2> key to enter the setup screen.
On the System Setup screen, press the <F9> key.
Press the <Enter> key on Yes to Load Optimized Defaults and restart the computer.

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We have out of warranty laptop a Latitude E6430 that is having an issue with the network driver is going unknown until you restart the system, a BIOS update will fix the issue according to the update page, however I tried to update the BIOS from windows it didn't update the system restarts and nothing happens same with DOS update.

Is there any solution for this?

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i tried to install a toshiba Z20t-c-11g

OS: Windows 10 LTSB
Driver: complete

I tried to install the new BIOS from the drivers page on toshiba.eu.
That BIOS sadly does not work ...? Why?

Anyway... the problem i had and i wanted to have fixed is:

Bitlocker encrypted my whole drive.
it starts correctly and displays the keyboard.
GPO: Keyboard Slates (or something like that) is activated.
BUT: Touchscreen does not work. That means.. i can see the keyboard but it does not work.
thats why i wanted to update my bios but it says it is not working on my computer... well thats frustrating...
why offer the bios update when it does not work at all... or is it some sort of windows 7 only? cant imagine that tbh.

i guess the only problem is the bios but i could be wrong (z20t-b works on same settings for example)

Any help would be pretty nice. Thanks ..

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Hello Everyone!

I need Help with my DEll Latitude D620.

Could you tell me how to remove the BIOS Password Or I need a code to unlock it.

The Service Tag: JP96VC1

Express service code: 42885955873

Thank you

A:Dell Latitude D620 BIOS password issue


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I tried to update the BIOS of my Latitude E6510 (Win7/64bit/8GB RAM) from A05 to A16. It did not go. Then, tried updating from A05 to A09, it did not go either. Is there a way to go from A05 to A16? Please help? Thanks.

A:Latitude E6510 BIOS Update Question

Define what you mean by didn't go. Was there an error message?

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I got a latitude 3330 which crashed while updating BIOS (A03 -> A08). Now when starting the notebook, the DELL logo shows up but just stays there forever.
If I hit ESC, a process bar shows up but is stuck at about 75%. If I press F12, it says "preparing one-time boot menu..." but nothing appears.

What can I do to recover the BIOS?

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I got a latitude 3330 which crashed while updating BIOS. Now when starting the NB, the DELL logo shows up but just stays there forever. If I hit ESC, a process bar shows up but is stuck at about 75%. If I press F12, it says "preparing one-time boot menu..." but nothing appears.
What can I do to recover the BIOS? help, please!!

A:Latitude 3330 BIOS update failure

Hi Edwalin,
Welcome to the Dell Community.
Since the system is not booting to the Desktop screen, Assuming you have Windows 7 Operating System installed on the system.
I would suggest you follow the steps to boot the system into ‘Safe Mode with Networking’ and check.

Restart the computer.
As the computer boots, press <F8> when the Dell Splash Screen appears.
Scroll down to option ‘Safe mode with networking’ and Click on ‘Enter’ button.
This will boot you into the ‘Safe mode with networking’ and check.

If the system boots into the ‘Safe Mode with Networking’ then the issue seems to be with the drivers.
Let us know your findings.

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Hello All! I am a bit inexperienced and new to the forums and am seeking help. I have been using a latitude E5520 for a few years now and have been very happy. About a year and a half ago, my hinges broke and slowly my laptop has been dying. I recently purchased a refurbished identical laptop with the hopes of just moving my SSD, RAM, Processor over and It would all work the same. Once I put my SSD in the new laptop, it would boot, but turn off after 10 seconds and I could here the fans going at full speed before it died. After doing some research, I figured I would update the drivers and BIOS to get the current laptop config as close to my old laptop as possible to increase the likelihood that the SSD would work properly on this other laptop. After downloading the FW and following the instruction, the laptop shut off and never came back up. The lights and keyboard attempt to turn on, but the screen doesn't attempt to turn on and it is making some small noises as it keeps shutting off and powering on. At this point, I would just like to get the new laptop working and forget about swapping parts, if anybody out there can help me, I would greatly appreciate it.

A:Bios update fail | Latitude E5520

Hi wisp.em,
Thank you for writing to Dell Community Forum.
Please confirm if the Hard drive shipped with the system is working fine on it. Is the replacement system same in configuration as your Latitude E5520? Can you boot into BIOS <F2>?
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address, so that we can check on this.

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How can I do an update of the bios from A13 to A21 with "Signed Firmware Update is enabled"?
I tried the update in Windows 10 and DOS with nearly all bios versions - but after the reboot the bios update will not be performed.

A:Latitude E6430 Signed BIOS Update

Is there a particular error being reported during the update process, or does it not even attempt to run?  Do you have an admin password set in the BIOS?

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I started getting the message "ME is in recovery mode" when booting. Followed these instructions to update the BIOS.
Now I've waited several hours and nothing is happening.
"Updating your system's firmware. Do not power down you system". Also "Flash progress" is at 0% and the message below states it's "Sending Intel(R) Management Engine FW Update".
I have win7pro running on the machine, if that bit of information helps.
Please help

A:Latitude E6420 bios update stuck

Any news on this? I am stuck with my Latitude E6440 on the same screen.

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I got a Dell Latitude E6530, bios A07. Is it recommended to update the bios from A07 to A17 before the win 10 upgrade? Is there any problems that might occur during the A17 bios update? Of course, I'm cautious about power cuts etc.

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We have 3 laptops in my family: Latitude E6420 and E6430 and a Precision M4600.
I wanted to upgrade all configs with an mSATA SSD which is placed into the WWAN (mPCI-e) connector.
It works fine with the Precision but I can't use it with the Latitudes. Is there any possibility to use it with the Latitudes?
My first thought was to update the bios of the E6430 (it came with A03), i just downloaded the A07 for that and ran the updater, but it failed somehow (i ran the exe, when the process finished the system rebooted, i saw the update in progress in the post screen and than when it restarted again it said no bootable device, press f2 to run bios, but bios was damaged, could not run) and killed my motherboard. Now it is replaced with a new one but i'm afraid to run an update again (now it has A02).
Could you check up the issue of the failure? Is it safe to try a bios update again? And can it help me to update the bios to use the mSATA SSD?

A:Latitude E6420 and E6430 mSATA SSD compatibility and BIOS issue

Hi Otto89,
Latitude E6420 and E6430 are not designed to install the mSATA drive on the system. The slot provided is for WWAN cards. Therefore, I am afraid there will be no BIOS update released to customize the mSATA drive.
Please reply for any queries.

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2 questions.
1) Trying to install Ubuntu 64bit, could not sucessed booting after instalation. Caps Lock blinks, computer crashes. I did manage to install Ubuntu mate 64bit sucessfully. Any clues?
2) Bios version here is A10. I red that version A13 is available.
Should I upgrade? What gains will A13 bring?
Can I upgrade directly from A10 to A13?
Is there any risk in upgrading?
Thank you

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Dell latitude e6420 with an i5 -2520M cant update to the new A8 bios version because am running version A3 now i need update A4 and A 5 updates which i am unable to get from the dell page which only gives me A7 and A8 updates ......could some one help me fined the update 

A:dell latitude e6420 bios update failure

Hi mek007,
Welcome to the Community.
You can try the following links for A04 and A05 BIOS update:
For A04 BIOS Update:
For A05 BIOS update:
Hope this helps.
Thank You,

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I'm trying to update my Laitutde E6530 to the A20 Bios update but every time I try to run the E6530A20.exe file in Windows 7, it doesn't open and Windows won't open any new programs or even shut down until I power my laptop off and on again.   Basically running the update kills Windows.
I've tried running in Windows Safe mode, but that doesn't work either as Windows complains the program crashed.   I can't get the update to run at all.  I've verified the file is not corrupted as the SHA256 hash matches.
I successfully updated to A19 in the past, but A20 just kills Windows.
Any ideas on how I can update the bios?

A:Latitude E6530 A20 Bios update hanging Windows

I tried running the old A19 update and that also hung.  I've updated to that in the past so something must have changed on my machine.

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I recently obtained a Dell Latitude E6430 without a hard drive. I installed an SSD and managed to get windows up and running but ran into problems.
I noticed that every time I enter the BIOS setup and exit the laptop will always fail to boot and I would have to re-seat a ram stick to turn on the laptop again or if I closed the laptop lid the laptop will turn off and once again I will have to re-seat the ram sticks for it to boot again.
I noticed that the laptop is running on an older BIOS version (A11). I tried updating to the latest version with various methods.
- I tried just running the executable
- Tried using the command prompt and using /forceit command
- Tried booting into a bootable USB into freeDOS and updating that way
I'm really running out of ideas and right now the laptop is completely unusable.

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I have a Latitude E6410 working fine. Today, I've reinstalled everything (Windows, Drivers, etc)
Then I've updated the bios (A04) with this update : http://www.dell.com/support/drivers/us/en/19/driverdetails?driverid=R305353
The update has been made without any error, and at the end a message said something like 'installation was successfull' in green letters. Cool.Then the computer rebooted by itself.Then I've nothing more than a blank screen...Not cool.
Could you please help me ?
Thanks in advance

A:blank screen after bios update - Latitude E6410

Hi lordyan,
Please shut down the computer and then run the hardware diagnostics, follow the steps below.
Press the Fn + power this will intitate the hardware diagnostics. Let us know if there is any error code listed. In addition remove and reseat the memory, hard drive and check if the issue persists. Follow the steps below.
To remove and reseat the memory, hard drive use the link below.
In this link punch in the system service tag or express service code and you can access the user manual.
Let me know about the progress.

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Hi, I have repeated experience of failed BIOS firmware update on Dell e5570. More precisely the part
"Sending Intel (R) Management Engine Firmware Update" always hangs on 100% and never finishes.  The annoying thing is that laptop cannot be shutdown via power button (even with the long press) and I have to wait hours till my battery dies :-(
Im trying to update BIOS from 1.6.3 to 1.7.3. In the end, I have 1.7.3 BIOS version, but Embedded Controller stays on A07 instead of A11 so I got my PC into middle of versions :-( First broken thing I noticed is WiFi always turned off after wake from sleep or after startup.
Dell support, please help. I need new BIOS (and Embedded Controller) to resolve some NVMe and other issues with the laptop.
Thanks, M.

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We have 600+ Dell Latitude laptops, with 170 of them being E7470 laptops, which support NVMe drives.On a few E7470's & we added a Samsung 1TB 960 Pro M.2 NVME drives to them for testing. It is set to RAID on & legacy bios bootup in bios (not set to UEFI). I was able to load Windows 10 & everything is working as normal.However, in the Bios HDD password under security, & the option is not there so I can enable it.. The actual option in the bios --> Security --> "Internal HDD-1 Password" is missing. Since this & most SSD's have full disk encryption already enabled, putting this ATA password makes the drive encrypted compliant (the ata password gets stored in the non-volatile memory of the SSD & is encrypted).We have tried every option in the bios (setting admin/system password), changing to UEFI, AHCI, etc..I am running the latest version of the Dell bios. Running the latest firmware for the Samsung 960.When we put in another (non-NVMe drive) back into the E7470, the HD password option is there again. Dell is saying it is an issue with the Samsung 960 & that Dell supports ATA passwords on NVMe drives.Anyone else set HD passwordson this SSD; especially anyone with a Dell?Any ideas?Thx

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I'm trying to update the BIOS on a Latitude E6540. I verified all programs were stopped, but there was a service running the the background that prevented windows from shutting down for the restart. The computer is now hung at the shutting down screen and neither canceling the shutdown, nor forcing the restart is working. Control-Alt-Delete is also unresponsive.
I don't want to do a hard reboot because the BIOS update could corrupt the active BIOS. Is there anyway to interrupt the update and regain control of the computer?

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My Latitude E6420 has Bios A7.  Support site has Bios A12 through A23, all of which need Bios A8 to install.  How do I get Bios A8-A11 to prepare for the later ones that are available? 

A:Latitude E6420 Bios update files missing on support site


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Recently I upgraded the BIOS on my Latitude E5550 to the latest recommended version, along with the graphics drivers. It turns out that, while in game, movement keys don't register a lot of the time. I am 100% sure this problem only exists since I upgraded the BIOS.
I looked into it and it seems that the computer prioritizes the keys WASD for concurrent input as per factory settings. However I changed my keyboard from QWERTY to AZERTY a couple months ago, and therefore I used ZQSD instead of WASD. All worked as expected until upgrading the BIOS, and I was able to press ZQSD concurrently without issue. The actual keyboard mapping was handled by Windows, I just had to change keyboard layout after installing the new keyboard.
For some reason upgrading the BIOS sort of re-prioritized WASD, as if my keyboard was standard QWERTY even though it is now AZERTY, and I can register all four of those WASD keys at the same time again but can't use them for movement in game because of the layout. Using ZQSD, pressing multiple keys at the same time in certain configuration simply fails to register in game. Changing keyboard layouts in Windows doesn't change which actual keys can be pressed together.
I don't know if I should roll back to the old BIOS version (but would it fix it?) or if I should remove my keyboard and re-install my old QWERTY keyboard, re-install the BIOS, then remove my old keyboard and re-install the new one again.
By the looks of things, it seems at least ... Read more

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After updating to BIOS A15, the keys to my Dell Latitude E5440 get "stuck" again with Linux. This has been a problem for many frustrating months back when I originally bought it, then solved by a BIOS update eventually, and now back again with A15. A14 worked fine.

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I tried using HP BIOS Flashing utility on my HP Z400 Workstation, and it says it can't continue because I have Bitlocker enabled, but I don't have bitlocker on Win 7 Professional 32bit. I don't see it on the control panel or in context menus. I do see it set to manual in "Services" but the service in not running. Is there a way to find drives Bitlocked or are my drives being treated as bitlocked because of my antivirus program AVG?

A:BIOS flash error, BITLOCKER on? No bitlocker installed, Win 7 Pro

In the services window is there and option to disable or turn off...there should be. Just change the startup type from manual to disable and reboot. Then try your BIOS update.

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Hello all, After updating the BIOS to version A16 or A17 doesn't work memory card reader :(
On the aforementioned version of the BIOS, when you want to turn on the computer with a memory card inside the system do not get up! Of course, without a memory card system will get up normally but when you again put the memory card the system still can't see it.
The last working version of BIOS is A15 where you can use a memory card reader.
My OS: Windows 10 Pro (x64)

A:Latitude E7440 - memory card reader doesn't work after bios update

I have exactly the same problem. Last working version is A15.

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So I am trying to update my USB 3.1 driver to enable me to switch over to the new TB16 dock.  I did an update to the current bios for the 7370 but I still can't get the driver to update from the old version ( to the new version (  It fails out every time.  I've tried with the dock unplugged and plugged in.  I've tried uninstalling the old version just installing the new version.  No go with that either.  I've tried doing it from the dell command update, direct download from dell and direct download from intel.  Again no luck.Any help would be greatly appreciated!

Running windows 7 64-bit pro

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I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

A:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

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