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Inspiron 13 5368 2-in-1 touch screen stopped working

Q: Inspiron 13 5368 2-in-1 touch screen stopped working

Hi There,
I bought Dell Inspiron 13 5368 2-in-1 a few months ago, the laptop was one of my favorite laptops ever, hence, I was using it heavily.
Sadly, the touchscreen stopped working suddenly without obvious reasons. Everything else is normal. I checked the screen or the laptop for any possible physical damage but I could not find anything. the screen is working totally fine but the touchscreen functionality is dead.
I reinstalled the device drivers without success. I have also checked the power management options and did the diagnostics.
I don't prefer to send the laptop back to dell because all my applications and files are in this laptop.
Could you help me out find the problem, its driving me nuts :/

RELEVANCY SCORE 200
Preferred Solution: Inspiron 13 5368 2-in-1 touch screen stopped working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Inspiron 13 5368 2-in-1 touch screen stopped working

You have really two options: replace the screen at your cost by yourself, or use the warranty and have Dell do the replacement.

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RELEVANCY SCORE 96.4

the touch screen on my 3147 stopped working. Has been fine up till now with no issues. I have made sure all the drivers are up to date. Does anyone have an idea how to fix this? Is there some setting I've messed up or missing?

A:inspiron 11 3147 touch screen stopped working

Hi,
Try the steps below and let us know if issue persists.
1. "Press Windows" key +"C" to select the search option
2. In the search box type "Device Manager" and click on it.
3. Select the "Human Interface Devices", in that right click on "HID-compliant touch screen" and select "Uninstall"
4. It will display the warning message "you are about to uninstall this device from your system" click ok
5. Restart your computer and the driver should install on its own.
Check for the functionality and let me know if issue persists.

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RELEVANCY SCORE 96.4

I even did a restoration of the whole computer and the touch screen hasn't started working. I started having issues when I checked into the Device Manager and noticed that under Human Interface Devices the HID Touch screen (along with a few under it) were marked as "hidden". When I did the restore I thought it would fix the problem but it only seemed to completely get rid of it?
Instead of it being marked as hidden the only things I have under Human Interface Devices is the two options for Airplane Mode Switch. 

There is no touch so Calibrate isn't effective
The pen and touch option keeps saying it is unavailable
Turning it off and on doesn't work

Please help.

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RELEVANCY SCORE 95.2

My touch screen on my Dell laptop has not been working for over a year. I cannot recall if there was a specific update/change which triggered the touch screen to stop working, however it has now been over a year and I have no idea why it isn't working. 

I have tried: 
1. Restarting laptop
2. Troubleshooting hardware and devices 
3. Disabling/enabling HID-Compliant Touch Screen driver (the driver only appears when I show hidden devices. I cannot enable it and  when I try to update it, it says it is already up to date). Also, when I click on properties for the driver , it says "Currently, this hardware device is not connected to the computer. (Code 45) To fix this problem, reconnect this hardware device to the computer."
4. Uninstalling/reinstalling HID-Compliant Touch Screen driver. This results in the driver being completely deleted and does not return when I restart the computer. 

I don't think I can do a restore as it stopped working so long ago, I wouldn't know what date to restore it to. 

Tablet PC Settings are also saying that "No pen or touch input is available for this display"

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RELEVANCY SCORE 95.2

So out of nowhere, my 7737's touch screen has stopped responding to touch.  Mouse works just fine.  Device manager has the monitor driver listed as a "generic PnP monitor", which sounds suspicious... and under Human Interface drivers, there is nothing listed for touchscreens, just airplane mode ***...  I have restarted, driver updated, etc. to no avail.  Any ideas?

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RELEVANCY SCORE 90

Hello! I have a new Inspiron 13 5368 2 in 1 laptop that I've owned for about a week. I love the laptop so far...other than the touch pad. The touch pad works, though it seems to somewhat unresponsive at times and it just doesn't seem precise. When I'm using the touch pad, the pointer doesn't work nearly as accurately as it does when I have a usb mouse plugged in. I've used laptop touch pads before, though this one seems to fight me more than usual. It seems less responsive when my finger movement slows down for more precise movement. At times, the pointer isn't moving when my finger is moving across the touch pad.
Anybody else experiencing this with this laptop? If so, are there any driver downloads or setting that can fix the issue?
Thank you!

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RELEVANCY SCORE 83.2

Hello. I have a few questions. 1 - The document contains no errors? (). The specification contains the M2 card support. It's true? You can photograph the slot? 2 - There open the case and installed SSD drive and memory, then lose the warranty?

A:Dell Inspiron 13" 5368, 5368-5438 M.2 support?

This has been asked before.  M.2 SSD support is in the 7000 series - not the 5000 series.
Yes, there is an M.2 slot for a WLAN card - but not for a solid state drive, as in the 7000 series.

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RELEVANCY SCORE 82.8

My Ideapad S415 touch screen has suddenly stopped working.  I've had a tech connect to my PC and try a BIOS reload of default settings, plus unistalling all "HID" devices in Device Manager with no resolution.  I've also tried a system restore with no luck. The system properties does see the touch capability. Suggestions? Thanks.










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A:Ideapad S415 Touch - touch screen stopped working

hi Hersh,
 
Welcome to Lenovo Community Forums!
 
First do a Power Drain 
     (If the battery is removable)
            Remove AC and Battery and hold the power button down for 15 sec.
               Turn the computer back on and see if the Touch capability is now detected under System Properties,
                  If not
         I suggest you contact Lenovo Technical Team about the Issue as this may be a device detection issue.
       Lenovo Technical Team
 
Regards
Solid Cruver



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RELEVANCY SCORE 79.6

Neither of the driver packages for the Realtek IR webcam work. One just gives me a "Device cannot start 10" error and the other starts but doesn't function and causes a BSOD on shutdown/reboot.

I'm using an Inspiron 13 5368 2-in-1 with Windows 10 home and the drivers in question are listed in the drivers page for my specific service tag. The generic drivers do work, but do not support Windows Hello as the IR functionality is needed.

A:Inspiron 13 5368 2-in-1 camera drivers not working

I'd suggest you  type Troubleshooting Control Panel onto the [Cortana] search box, click 'View All' and then Hardware & Devices, please run other tools as mark, see image below:

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RELEVANCY SCORE 79.6

Hi,
I bought Dell Inspiron 5368 Laptop yesterday. When I checked, the touchscreen is not working. Can you please help me in getting this fixed.
Thanks,
Praveen

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RELEVANCY SCORE 78

Hi, It has been 5 months since i purchased my DELL Inspiron 13 (5000 series).
Lately it has begun flashing bright white light instead of turning on the screen when i turn it on. The bright flash shows visible but thin lines on the screen when i click using the touch screen or the touch pad and disappears to a blank screen after the click. I understand the system turns on but the screen does not display. It happens at times; randomly. Other times it turns on fine.
I have tried the built-in test for the screen. Once the test was successful but when i tried it again the colorful bars did not appear, instead the flashing light would appear when the colorful screen was supposedly changing color. What could have gone wrong? What is the solution? Thanks.

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RELEVANCY SCORE 77.2

I just received an Inspiron 5000 5368 last Tuesday (Jan. 10, 2017) and everything works except the hard drive activity light doesn't work. When the power adapter is plugged in to the computer, the light does work, but any hard drive activity does not show (It should blink with activity). When the power adapter is unplugged, the activity light does not work at all. I've applied all the firmware updates at the Dell support site for my machine but no joy.
I did find in these forums a key-combination (Fn + H) that does activate the hard disk activity light, but it only works when invoked at the Windows 10 desktop and only for that session. If I restart the computer, the hard disk activity light no longer works, but once I'm at the Windows desktop, I can enter Fn+H and it works again. It seems to be someone forgot to put the command for hard drive activity light in the boot loader code. It's a hassle to do the key combination all the time.
Is there any way I can get this fixed remotely? Or can I get a new machine with this fixed?
I called Dell tech support but the line went dead after a few minutes speaking with a tech support person.
Thanks in advance.

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RELEVANCY SCORE 76.8

I have an HP c2k73ua#aba and the touch screen just stopped working. It does not show up in device manager unless I look for hidden devices. Also in the USB there is an error (unknownUBS device device discriptor reqquest failed) I am not sure if this has anything to do with it.

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RELEVANCY SCORE 76.8

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

A:touch screen stopped working

  Hi @natalia1818, Welcome to the HP Support Community! I read from your posts that you are having an issue with your HP Pavilion 11x360 PC Notebook and the Touchscreen not working correctly. You might need to check that the Touchscreen is enabled on the Notebook. Here is a listing on how to do that: Press the Windows logo key + X.Select Device Manager from the list.Click the little arrow next to Human Interface Devices to expand the list.Click the touch screen driverRight-click, and select enable from the list.Confirm you want to enable. You can do a system restore. System restore will help if something automatically updated and did not go well on the Notebook. I suggest at least 4 days ago as it will make sure to catch what changed the settings. When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues. Please let me know how this goes. If this post helps you to resolve the issue you can click the Thumbs up icon to show gratitude! Thanks.

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RELEVANCY SCORE 76.8

My touch screen stopped working about 2 days ago. The computer is updated, I ran the HP support and nothing happened. I ran also 2 tests, those that you can enter using F2. Everything seemed to be fine but it simply doesn't work, no matter if it is in PC or tablet mode. The result is the same. 

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RELEVANCY SCORE 76.8

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?

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RELEVANCY SCORE 76.8

I have used my touch screen for 2 years and now it stopped working. I followed the troubleshooting and it actually says in the product description that 'no pen or touch input available for this display'!!!! I haven't done any upgrades or changes, this seems to be out of the blue!

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RELEVANCY SCORE 76.8

I have a Dell Latitude 3540 and I use to be able to touch the screen and it would click on what I touched, it's stopped working, can anyone help?
 

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RELEVANCY SCORE 76.8

My HP Pavillion laptop touch screen stopped working several months ago and I have not been able to fix it. I have gone into the device manager as I have seen on other forums and my touch screen didnt even show up under human interfacing. How can I get my touch screen to work again without having to take it in? I am not super tech savvy. I don't recall doing an update before it stopped working.

A:Touch Screen Stopped Working

@cfree2017, welcome to the forum. When requesting help you should always include the make/model (i.e. p6-xxxx) of the computer and/or monitor. This information is necessary for us to review the specifications of them.

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RELEVANCY SCORE 76.8

My touch screen stopped working about a year after I bought this computer. Right before it stopped working completely random items started opening on the computer as if there was a phantom clicking on things. I thought it was a virus but none was ever found by many anti-virus scans and nothing else in the computer was harmed. I'm leaning more to thinking that it is a hardware issue. Any help is apprecaited!  Thanks!

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RELEVANCY SCORE 76.8

Just bought the Samsung All in One PC and the Touch Screen stopped working:

http://www.samsung.com/us/computer/all-in-one-pcs/DP700A3B-A02US

This is new territory for me although I know my way around Windows.

Any assistance on how to get the Touch Screen back on?
 

A:Touch screen stopped working

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RELEVANCY SCORE 76.8

Hi friends,New to the forum, and I'm hoping someone has a solution for me. I have been having an issue with my touchscreen... it doesn't respond at all. It had been working, and while I don't know exactly when it stopped, it's not working now. I have a Pavillion 15-n023cl, running on up-to-date Windows 10 64-bit. Everything else is working fine...the display is in pristine condition, and there are no cracks, stray lines, scratches, or anything out of the ordinary on the screen that would make me believe it's a screen issue. I've tried just about everything on the forums and on the Internet, including: Cleaned off the screen with a microfiber screen-wipe Restarted the laptop...removed the power cord and battery, tried again...still not workingUpdated all drivers via the HP driver appDid a system restore back to a point where I knew the touch screen had been workingReinstalled AMD drivers and input driversFlashed the bios to the most current versionI've looked in the setup for a setting that would control the touch screenIn Device Manager, under Human Interface Devices, there are only two drivers listed: HID- compliant wireless radio controls and HP Wireless Button Driver. Under Hidden Devices, there is an item HID-compliant touch screen. However, it's grayed out, and right clicking only gives me the options to Update Driver Software, Uninstall, Scan for hardware changes, and Properties. No Enable.   I've tried all of them..including uninstall... Read more

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RELEVANCY SCORE 76

before I shut down last night I got update then shut down, OK done that, now when I turned on this morning the touch screen does not work......

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RELEVANCY SCORE 76

My laptop's touch screen function stopped working just a while ago. When I shut down my laptop, tere's this windows update that lasted for more or less an hour. After that, the touch screen just stopped working. Note that there hasn't been any program installation prior to the antivirus uninstallation - all programs and files contained in the laptop is as it was the moment I bought it. *Laptop's running Windows 8 Single Language













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A:S410p Touch Screen Stopped Working

hi klawdin,
 
Welcome to Lenovo Community Forums!
 
Open Device Manager and Uninstall all That start with HID- under Human interface devices.
REstart the system and see if that works.
 
Also Perform a Power Drain.
 
Hope this helps
Cheers!





Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 76

This morning my laptop started bugging out, it shows two mouse on the screen on in the bottom corner that is just there and the mouse I am using starts flashing and going in and out. Also there are about 4 clear bubbles that just appear on the left hand side of my screen,I can't click on them and they don't do anything I don't know why they are there. And lastly my touch screen does not work at all.  I have no idea how or why these problems started.

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RELEVANCY SCORE 76

I have had this system for around 3 weeks, and today the touch screen just stopped working for no apparent reason.
I have barely used the system since I received it (have been away), and so it is very unlikely it is due to anything I have done (I've installed virtually nothing except Microsoft Office).
I am reluctant to go fiddling with BIOS drivers, etc, given the repercussions that has had for some people elsewhere on this forum.
Any ideas please?
(I must admit I am disappointed to be having numerous issues in a top of the range computer at a premium price.)

A:XPS 2720 Touch Screen stopped working

Worked!

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RELEVANCY SCORE 76

Touch screen stopped responding to any touch afer 9 months use.    System details says - HID compliant Touch screen 'This device is working properly'. 













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A:Touch screen stopped working - HP Pavilion 23 all in one

Hi JohnSevenoaks, Welcome to the HP Forums! I have read your post on how your TouchScreen stopped responding working, and I would be happy to guide you towards a resolution! To begin, I will need to ask you a few questions: What is the Product and Model Number of your desktop computer?What version of Windows do you have installed on your computer?Did you install any new software or hardware to your computer recently?Has your computer completed its important Windows updates? In the meantime, please follow this document on HP TouchSmart PCs - Troubleshooting Touch Screen Issues in Windows 7 or for Windows 8. This should help determine if the issue is software or hardware related. Please re-post with the results of your troubleshooting, as well as the requested information. I look forward to your reply! Cheers!

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RELEVANCY SCORE 76

Last week (after a Windows update?) my Envy touch screen stopped working. I've read the instructions to uninstall / reinstall the drivers; however, in my list of "Human Interface Drivers" there are no drivers related to the touch screen (the only two are HID-compliant wireless radio and wireless button driver, nothing else). So my question - where do I go to FIND and INSTALL the correct driver for the touch screen? I assume that the missing drivers are the problem.  Searching for my laptop model and going to the available drivers, there is nothing there for a touch screen (?). I also tried to perform the UEFI Hardware Diagnostics tests to detect problems with the touch screen hardware -- looking under "Component Tests" there isn't even an entry for "Touch Screen". Help! I love having a touch screen and since it stopped working, I am no longer using my personal laptop. Thank you

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RELEVANCY SCORE 76

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

A:Touch Screen on Envy TS 4 stopped working

Hi @Monty007, Welcome to the HP Forum! It is a terrific place to find answers and tips! For you to have the best experience in the HP forum I would like to direct your attention to the HP Forums Guide: First Time Here? Learn How to Post and More What is your exact model of Envy 4 Sleekbook? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number? I understand that  your touchscreen is not responding.  It is listed in Device Manager under HID but it is grayed out with code 45,(Currently, this hardware device is not connected to the computer) . Here is a link that I believe may help with this issue: HP Notebook PCs - Touch Screen Issues (Windows 8) Please let me know the outcome. Thanks for being a part of the HP community. Please let me know if this helps resolve the issue by marking this post as "Accept as Solution". If you require further assistance, let me know and I will gladly do all I can to help. If you wish to say "thanks" for my efforts, click the "Thumbs Up" to give me a Kudos.

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RELEVANCY SCORE 76

HP ENVY m6-n012dx Notebook PC My touch screen has worked for 3 years now. I have updated from Windows 7 to 8 to 10. Through all the updates, I have had no issues with the touch screen. Now, all of a sudden with no warning signs, the touch screen is GONE! The notebook appears to not be a touch screen when I know it is. I have looked for the driver, and there is nothing there. I am not having any other problems (i.e. touch pad is fine). HELP! I need the touch screen back!

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RELEVANCY SCORE 76

My touch screen has stopped working and I can see in the device manager that the HID-Compliant Touch Screen controller is greyed out. When I click on it is say: Currently, this hardware device is not connected to the computer. (Code 45)To fix this problem, reconnect this hardware device to the computer.Can anyone help me fix this please?Thank you 

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RELEVANCY SCORE 76

I've had nothing but problems since my computer updated to windows 10, sadly I missed deadline to go back to windows 8.1. The touch screen barely worked after the update and has stopped working all together now. I've tried all trouble shooting suggested. After trouble shooting tried to call for support only to find out I'd have to pay because my computer is over 12 months old.

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RELEVANCY SCORE 76

I just got my ideapad 110 touch Friday. After using it for awhile and recieving a brief windows 10 update my touch screen quit working. How can i fix this?
 
Mod's Edit: System model added to the front of Subject line to improve visibility / clarity.
 

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RELEVANCY SCORE 76

Windows 10. I replaced the LCD screen/bezel assembly and the touch screen functionality isn't working. The screen works fine otherwise. I checked all of the cable connections and made sure they are seated firm and secure. I confirmed that the driver for the touch screen sensor is the most current one. I tried it with tablet mode enabled and disabled. Any help is greatly appreciated! THANKS!

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RELEVANCY SCORE 75.6

I have tried updating the BIOS and going through the troubleshooting steps from the Dell website, but the touchscreen is not working. When I run the device manager, it does  not show HID-compliant touch screen, so I'm assuming its missing the driver. Can anyone help me figure out how to download this and fix the issue? Thanks

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RELEVANCY SCORE 75.6

I just reset my inspiron 15r 5537 to factory default and my touch screen does not work any more.It used to work fine. Please help.

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RELEVANCY SCORE 75.6

I've noticed that I'm not the only one having this issue so does anyone have the solution to this?
My HID doesn't have the touch screen selected anymore... I restarted it and it isn't working and the touch screen in Device Manager isn't there anymore. 

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RELEVANCY SCORE 75.6

I've had my Inspiron 17 for 4 months and noticed today that the touchscreen isn't working.
No idea how long ago the problem started as I generally use the old desktop/touchpad combination
When checking PC settings it now says 'no pen or touch input is available for this display.'
Any ideas

Thanks?

A:Touch Screen not working on Inspiron 7737

First thing to do is verify that you purchased a model with a touchscreen - is there a glass covering over the screen itself?

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RELEVANCY SCORE 75.6

Hello I'm having issues with my touchscreen.Sometimes it's sporadic when touched, sometimes unresponsive, and sometimes flickers. Tech support keeps making me send in for repair but when it comes back I have same issues.Sent to tech support 6 times within six months already, replaced screen, replaced motherboard, update bios, and update drivers and a whole bunch of other tech support stuff. Does anyone have similar problems can share your experiences and fixes? At this rate tech support is going to keep doing the same thing until one year warranty expires. What are my options in regards to warranty if tech support is unable to fix defect issues?Thank you in advance for advice.

A:Inspiron 15 7568 touch screen not working

I'd suggest you calibrate the touch screen. Please follow steps in link below:
www.dell.com/.../EN

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RELEVANCY SCORE 75.6

The touch screen of Inspiron 13 not working what should I do?

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RELEVANCY SCORE 75.6

I'm unable to get the touch screen to show up in device manager. I don't see any drivers for it on the Dell Support site either.
This is an Inspiron 5558.

A:Inspiron 5558 Touch Screen Not Working

When did this happen?

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RELEVANCY SCORE 75.6

Inspiron 13-5378  2 in 1. 8 gb RAM, 1tb hard drive. Received this laptop yesterday 1-20-17. Touch screen didn't work. I disabled the touch screen driver, rebooted then enabled the touch screen driver and it worked for a while. While installing software it stopped. tried several things including uninstalling the video driver. i downloaded the video driver from the Dell web site, installed it and the touch screen worked. I shut the laptop down and when i booted up this morning the touch screen was not working. Tried disabling the touch screen driver, rebooting and enabling it again. no luck. I then tried to reinstall the video driver, also no luck. can someone help or do I need to return?

A:Touch Screen on Inspiron 13 - 5378 not working

Since no one from Dell has shown up yet, I will share my experience.  A couple of years ago I got a system with the Nvidia and Intel Display Adapters.  I noticed the Nvidia one would lose it drivers and would disappear from the Device Manager.  
The device was intermittent, although basically unusable, for a couple of months and then finally completely failed.  
If something is not dependable possibly the system is losing contact with the device.  Maybe it is only a connection problem or something worse, but at the very least I would start a conversation with support.  

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RELEVANCY SCORE 75.6

I disabled my touch screen a couple of months ago and I wanted to re-enable it again today. But when I looked at the "HID-compliant touch screen" on the Device Manager it was already enabled. So I disabled and re-enabled it again (also restarted the computer) and my touch screen still won't work. I also tried rolling back but it wouldn't let me.
It's still compatible with pen and touch (it says "Pen and touch support with 10 touch points). I've even went on Troubleshoot and did what it said to do and the touch screen still isn't working.
I checked the "Events" for the "HID-compliant touch screen" and at the beginning it says it migrated on 9/22/16, which happened to be the day I got the new Windows 10 update. I'm assuming that the reason for my touch screen not working was the windows update.

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RELEVANCY SCORE 75.2

Hi everyone,
Before going to Dell service (since, for some reason, while being a top device owner, I cannot use Dell's email support), I'd want to ask if anyone else has/had any problems with touch screen.
System specs - 4k touch display, SSD 512, RAM 16G, Core i7 7700HQ.
Symptoms - out of the blue touch screen stopped working in the middle of the day (no prior reboots, not drivers updates, no software intall). I was simply using it to draw some stuff - and display stopped responding to touches.
I've checked Device Manager - touch device driver is there, no problems. Did reboot, did USB device checks, did Dell's online hardware check, did disable/enable touchscreen device - no results. The touch screen stays dead.
Last drivers update was done a few weeks ago (Intel HD Graphics video drivers to fix system freezes).
Did anyone have this? Any known fixes?
Thanks!

A:Dell XPS 15 (9560) - touch screen stopped working

Not sure if this is the problem or not but found a post where someone had the same problem and they found that the wire for the touch screen that goes to the motherboard was burnt. Something else to look at:
www.ifixit.com/.../Touchscreen not working, touch screen wire burnt
Good luck!

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