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Random BSOD - Windows 7 - newly purchased refurbished laptop

Q: Random BSOD - Windows 7 - newly purchased refurbished laptop

Hi 7forums!

Here are my specs:

Toshiba P775-S7215 core i7

Is Windows 7 Home Premium 64bit, came installed with the laptop - no disk, ie OEM

I just bought it from Newegg.com. It's a refurbished machine and came with no documents or disks. When this first started happening I did a repair install or whatever it is you can select after pressing F2 on boot. Then I bought a 30-day license for DriverMax and updated the drivers. And did a Windows Update, etc.

I read somewhere today that Norton could cause it so I uninstalled it (wasn't full version anyway). But it's still happening.

I've attached a zip file containing the health report and the contents of Windows_NT6_BSOD_jcgriff2. Let me know if I messed it up and I will redo.

Thanks, in advance, if anyone can help.

I've got a couple of weeks left to the 30 day warranty from Newegg. If it's just a matter of fixing a few bugs then I'd rather do that then return it and maybe end up with something worse. Newegg only has a replacement policy for the machine.

Preferred Solution: Random BSOD - Windows 7 - newly purchased refurbished laptop

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Random BSOD - Windows 7 - newly purchased refurbished laptop

Intel display audio driver is old. Please update.


SYMBOL_NAME: intelppm+107d


MODULE_NAME: intelppm

IMAGE_NAME: intelppm.sys


FAILURE_BUCKET_ID: X64_0x1E_0_intelppm+107d

BUCKET_ID: X64_0x1E_0_intelppm+107d

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I bought a laptop refurbished, seems fine in most ways... Except the previous owner's name is still listed as a User. Doesn't seem right, does it?  How to erase this AND make sure nothing else of hers is still on here??

A:Refurbished Laptop purchased; previous owner's name still li...

Did you buy it from HP? If it has Windows 10 you can go into settings (gear icon) recovery and choose reset and then choose to remove all previous files and start over. This is equivalent to a clean new installation. 

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Hi there to everyone,

I'm a new member and this is my first post, so I would firstly like to apologise in advance if I appear somewhat slow and clueless, as when it comes to matters of IT, I am not the brightest spark in the box.

The reason for my post relates to the problems I am experiencing in setting up my Wifi for the first time on this newly purchased Dell E6400 laptop (Vista), as for the past few days I have gone around and around in circles with various Virgin Media technicians in getting me set up on Wifi, and after each session of them talking me through varying instructions, I'm asked to call back again, after they have re-set the passwords, however, since the last time they did this, the two original VM options have disappeared entirely, and there is a message stating that I have no Wifi networks and that the radio is switched off (not that I understand what that means). Furthermore, the last technician asked me to connect the ethernet cable to the laptop, which I have done, as if not connected I cannot use the Internet.

Once again, I apologise for my babbling, and hope that it makes sense to someone, and would be grateful for any assistance, however, please bear in mind that I am quite clueless when it comes to IT, and will need step-by-step instructions, and so I would be grateful for your patience if you are able to help with my problem.

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Hi,     two days back i purchaed new hp 15 ac 120tx laptop. default it has a dos operating system.. than i installed windows7 (64 bit) . installation everything is finished. than i installed all supported software/drivers after that i can't able to change the "Brightness" + and -. and also laptop have 2gb "Graphic Card" ( AMD Raedon) and this not installed properly. Once i on the system i am getting "The application was unable to start correctly (0xc0150002) " Erros is showing..     Kindly find the Solution for this and provide me.. Thank you

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I had purchaed new laptop on 21-Aug-2016 which had defect and was not easily noticable because its at backside of laptop.  This defact causing issue of screen flickering so i had launch servcie request for that . When HP engineer come and he has seen this defect ..but intially he was not sure whether its design or defect of machine . So he tooks photos and sent it to his line manager to confirm it .. where its confrim that its assembling defect of the machine.  so i had requested to replace my laptop with new one but its go denied saying that after one month of purchase it can not be . my point is, defect is from HP and its not my fault at all . Than why HP is refusing to replace my laptop .   I have drop the same email to support people but haven't got any reply . I am awaiting for the reply with positive answare.  And i am not ready to get repalce the screen because i am have doubet that this machine could have other defect as it has this one and i don't wan't to be get bother my self when i have paid money for machine. 

A:Assembling defect in newly purchased laptop

The warranty covers repair of manufacturing defects. They are under no obligation to provide you with a new machine and without actually seeing the problem I have not seen anything that leads me to believe it cannot be repaired and a replacement is really necessary. 

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Hi, I purchased this hp laptop 2-3 days back and it's voice is extremely low,i can barely hear it.I already tried clicking loudness equalization in enhancement tab, but nothing better has happened.It's voice is really very low

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Hello dear HP team,                                                                                       I am new to your family. I just bought a new HP Envy x360 convertible from a shop in Saudi Arabia. I have some doubts in the genuinity or the freshness of the laptop.         1. The salesman told me that my HP Envy x360 15t (core i5) 2 in 1 laptop has 1 month MS Office 365 trial version installed on it. but the ms office got expired just within 5 days after purchasing. I bought laptop on 08/09/2016. and the ms office got expired on 13/09/2016. what does this mean? Does the laptop is already used by another person??          2. More seriously, My laptop was pre-installed with Mcafee Livesafe Antivirus progrm. When i look at the security report (scan history) of the antivirus, it says "Virus and other threats removed or quarantined since 23/07/2016 : 6". Is it mean that the laptop was used by another person already before i purchasing? How can find virus on a fresh laptop? pls help...           3. There was no user manual/User guide with my new laptop other than a setup instruction sheet in English & Arabic language.Does HP provide a user guide with new laptops? &nb... Read more

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I purchased a new AAC-X4S computer a week ago and have experienced BSOD since day one. I tried updating whatever drivers I could think of, especially those mentioned in internet threads. I've even had difficulty getting automatic Windows updates to install correctly. The computer was apparently roughly handled during shipping, arriving with a minor cosmetic damage. I want to see if it needs to be returned or just needs proper configuration.

There are so many different BSOD codes and no discernible pattern to when the crashes occur so I fear the problem is serious but I'm obviously no expert.

Minidump attached.

Any help would be HUGELY appreciated

A:BSOD Different Times Different Codes Newly Purchased PC

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa800837b8f8, 0, 0}

Probably caused by : AuthenticAMD

Followup: MachineOwner
indicating a probable hardware error

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 3D, {fffff800043bdfb0, 0, 0, fffff8000301e88f}

Probably caused by : ntkrnlmp.exe ( nt!KiInterruptHandler+29 )

Followup: MachineOwner
could be drivers or a hardware error

* *
* Bugcheck Analysis ... Read more

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A newly purchased monitor HP W2082a won't work with Windows 10. First, the monitor says it is scanning DVI, thenVGA. It can't find a signal, so it goes to sleep. It also says the default is DVI, but I can't find a DVI connection on my ASUS G750 laptop. Could the problem be related to my inability to get NVIDIA GeForce GTX 870M to install correctly?

A:A newly purchased monitor HP W2082a won't work with Windows ...

How are you plugging the monitor in if you don't have a dvi connection?  Vga to dvi adapter?  Also go to nvidias website and download geforce experience run it and follow the on screen instructions to update your gpu drivers.

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Hello to whoever can help me!

This is my first post on this forum, so I'll do my best to follow instructions carefully if you could just bear with me.

So, I built this new PC last tuesday and since the moment we got it up and running it's been experiencing seemingly random BSOD crashes. Sometimes it will run for hours with no problems before a crash, and sometimes it'll crash 30 minutes after booting up. It's crashed while I was surfing the web, playing a game off of Steam, and even while I was just listening to music.

I'm running off a clean install of a brand new copy of Windows 7 Home Premium x64 with SP1 installed on it. I've reinstalled it twice now, but to no avail.

You can check my computer specs in my profile but again -

Motherboard: ASRock M3A770DE AMD770+SB710 Chipsets
Processor: AMD Phenom(tm) II X4 955 Processor 3.20 GHz
Memory: Corsair XMS3 8GB DDR3 (4 x 2GB)
Graphics Card:nVIDIA GeForce GTX 465
PSU: Rosewill Value 2 RV2-700 700W

I've been following jcgriff2's BSOD Posting Instructions as closely as possible and I've (hopefully) attached the correct .zip file.

Thanks again to whoever can give me a hand with this!

A:Random BSOD's on newly built pc running windows 7

having a look

edit1: while i'm having a look. do you have an antivirus system. because it's saying you don't have one installed...(don't worry if you do have one installed)

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I have been looking at the Dell Refurbished systems and have a few questions:
Has anyone purchased one?
Did you have any trouble with it?
Does it come with a mouse and keyboard?
I assume it is not with a monitor?

Anything else I need to know?

Thanks everyone.

A:Anyone purchased a Dell Refurbished system??

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Purchased refurbished and cannot access anything. Administrator message states "computer disabled" "see administrator".

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Hello all!  I have just recieved the HP Spectre X360 13-4003DX purchased from http://www.adorama.com/IHPL0Q51UAR.htmland I wanted to ask a few questions about what kind of things are covered in the Refurbished 90 day HP warranty.  I  understand it's a used device but are any sort of dents/scratches covered under the warranty? There are a couple scratches on the screen which you can't really notice when the screen's on but when it's off you can easily see them. There are a couple knicks on the sides and small dents on the underside. Nothing major, certainly something I can live with  but I was just curious.  I have noticed there seems to be a dead pixel on the screen as well, is there anything I can do about that?  And then for some reason the fan is running considerably loud, louder than my old dv6 that have running right next to it. I don't know if that's a malfunction in the fan itself or that's just how it runs.  My last question/problem that I'm experiencing is with the hinge itself, it seems very loose in that whenever I lightly place the laptop on my lap the screen simply falls down it doesn't seem to have any rigidness to it. Even when placed on a table for exaple using the touch screen can be quite annoying as it tends to bounce around on my every touch. Is there a way I can tighten this?  I figured since I was buying refurbished all the problems would be worked out but it doesn't seem to be th... Read more

A:Recently Purchased Refurbished HP Spectre x360 Warranty Cove...

Hi @Aed97? ,Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!I came across your post about the Notebook, and wanted to assist you! I would contact the seller as there seems to be an issue with the system. If that does not help, please use the following link to create yourself a case number, then call and it may help speed up the call process:Step 1. Open link: www.hp.com/contacthp/Step 2. Enter Product number or select to auto detectStep 3. Scroll down to "Still need help? Complete the form to select your contact options"Step 4. Scroll down and click on: HP contact options - click on Get phone numberCase number and phone number appear.They will be happy to assist you immediately. Thanks.

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I want to install an SSD alongside the existing HDD and move the OS onto it. Will doing so void the warranty of my new machine? There is a warranty warning sticker on the back of it which would need to be broken to take the cover off - would breaking this void the warranty in itself? I realise that the Acer Warranty wouldn't cover the third-party hardware, nor any damage that might occur from the installation process. Thanks in advance.

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Hi all,
I'm from Australia and two weeks ago I bought a XPS 15 9560 with the local retailer JB Hi-Fi. I registered the product on the day (31 Mar) but the Support Website (AU) still couldnt recognise my Service tag or Express service code. Also under warranty in Support, it says "No information available", but shows "Your device was registered on xxxxx". 
Any idea apart from calling the tech support?

Thanks all, 

A:Newly purchased XPS 15 cannot detect Service Tag

Contact the seller -- they're the only ones who can tell you where the system came from.

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Sir, I bought a new dell battery for my dell vostro 1540 just 4 months ago on 11 march 2016 via- Snapdeal .  Till now, it was working fine but since tomorrow,m a battery notification of "Consider replacing your battery" is coming and it just takes 15 minutes to dillute out my battery from a 100% to 0%. What should i do .

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I recently purchased a refurbished HP desktop from Tiger Direct. The link to the product is here. It is running Windows 10 64-bit. From the very start the PC has nearly constant hard drive activity. It sounds as if it is scanning or writing to the hard drive. The computer is very noisy at all times. I turned off many services, including OneDrive. It has reduced the activity but it is still frequent and noisy. However, I have discovered some incompatibilities with Windows 10 and some software I need to use. So I would prefer to uninstall Windows 10 and install a copy of Windows 7 Professional 64-bit. If the noisy hard drive activity would persist though I would have second thoughts about keeping the HP. Do you think the hard drive activity would be reduced on this model of HP if it was running Windows 7 instead of Windows 10?

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I am now what seems like my 10th BSD today. I would have to check the logs to see how many.

I am using a new machine that I just bought and it seems to be crashing a lot. I am not doing anything really memory intensive. Usually just internet and iTunes with the occasional excel mixed in.

I am probably going to take this back to best buy if it keeps happening, but I figured I would give this a shot first and see if this is a simple fix that I am just not aware of.

If anyone could help that would be great. I am getting the the BCCode 50 error. I can attach the .dmp files if that would help.

A:Blue screen of on a newly purchased computer

I think I attached it right.

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I have recently purchased  a newly refurbished Dell Precision T5600 , when I switch it on it starts up but POST does not start? No beeps no info on screen nada! In fact my screen shows up as though its not connected with just a test signal its as though the graphic card was not connected but this is as I received it and was assured that it came from a dell re-supplier.... I did notice though that the memory inside was only 4GB when in fact it should have been 8GB, I checked to see if it was sitting all right or that the graphics card was connected properly everything seems to be fine.
I have notice that the hard drive a 500GB 2.5 is connected to a Dell PowerEdge RAID Controller (PERC) H310  which is something I have not seen/used before having used a dell precision 690 for the past 5 years. What I want to know is could this be what's stopping my system from starting up correctly?
What makes me mad is that it is under warranty until 2015 but as I have bought it from a re-supplier I have to wait a minimum of 14 days before they (Dell) will help me which is why I am here.
I hope someone can throw some light here as I am not up to scratch on this system yet but my feeble guess would be the PERC card.

System Info -

1) Dell PRECISION T5600
   - Intel Xeon 2.4 GHz
   -500GB HDD
   - 8000.00GB
&... Read more

A:Newly refurbished Dell Precission T5600 (Starts up but POST does not start)

I'm not familiar with your system, but within some BIOS, you can set "Option ROM" to "enable" (and "Post Delay" to "enable").
The result of doing the above is that during the boot process, where you have RAID cards involved, the motherboard BIOS hands over control to the RAID BIOS card at some point in time. So, if you hit CTRL-R (or CTRL-I or whatever the key stroke is for your specific RAID card BIOS) during the boot process (you should see some appropriate text), the RAID card will display its configuration page where you can set up the RAID type, HDD used, etc,. All this happens before you even get into the operating system... 
If the raid card BIOS is faulty or the Option ROM is not enabled and or your HDD's are not correctly configured, there is nothing to boot an OS from. So the system may look like it just sits there waiting for something to happen. 
First thing to consider is can you access the motherboard BIOS?If not, then this is where you need to tart looking and as the unit is still under warranty, i would 1st speak to your reseller. If you can access the mobo BIOS, check that the above settings are enabled and then reboot into the RAID BIOS configuration utility.
Best if you read the user and maintenance manuals for your workstation and RAID card before you get too far into it. They are available for download from dell.

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I just built my first PC and I've been getting random BSOD. I'm not doing anything in particular when they happen. Sometimes it's when I connect my headset...other times were when I opened a program. Once I was trying to access my yahoo mail and I got a message about shockwave player failed to launch and then my PC blue screened on me. Would really like to know what I need to do to fix this. This PC is only 3 days old as I have just built it. Any help would be appreciated...thanks!

A:Random BSOD on a newly built PC.

Hello and welcome III mate in the dump files there are refrences to a drive problem so can you run these in safe mode for starters
http://www.sevenforums.com/tutorials/433-disk-check.html < if necessary include the /f and /r in the command line as per Option2
I would suggest you leave only the C: drive as the one connected to the board.

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I recently built this PC about half a month ago and have been using it since with no major issues until now. I was playing Borderlands Presequel for 30 minutes, exited it, and then went to go watch a YouTube video. About 5 seconds into the video, the audio started stuttering and then it immediately BSOD'd. I've played more resource-intensive games prior to this (Witcher 3, for example) without problems.

I've attached the diagnostic file below. Hopefully, someone is able to detect the cause of this issue and that it's a driver-related problem rather than hardware. Thank you in advance!

A:First Random BSOD on Newly-Built PC

Hi touchtoplay.

The zip you uploaded does not contain any crash dump.

Follow it: Dump Files - Configure Windows to Create on BSOD
Go to Option Two, Point 2. Download the .reg file and merge it in registry by double clicking it.

Now wait for another BSOD. When it occurred, search the .dmp files manually in the default path: C:\Windows\Minidump or %SystemRoot%\Minidump. See if the crash dump is recorded or not (hopefully it will be recorded).Post it following the Blue Screen of Death (BSOD) Posting Instructions.

Dont run any disc cleanup tool before you upload another zip.

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Have just installed purchased Blazing Angels 2 and registered it with Ubisoft.
Install went clean with no problems, but on clicking PLAY the following error message appears.
BA2 bad image: The application or DLL c\Windows\system32\DINPUT8.dll is not a valid windows image.Please check against disk

Although I know my around the PC I have to admit to having no knowledge of what system32 is or does or the usage of dll’s.........I have attempted to cure via other past links in the forum but without success due I feel to my lack of experience in this field, so would appreciate some “gentle” advice on how I can overcome this problem..Thankyou

A:dll Error message after loading newly purchased game..need help!

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So i've gotten these weird random bsod's sometimes after i upgraded my computer with a new motherboard, new cpu, new ram and a brand new install of windows. I've only had them right after i've turned on my computer or right after i've had my computer in sleep mode. Usually right after opening skype and mozilla firefox which is one of the first things i do when i fire up my computer. I didnt have a single one yesterday though, and i used my computer for hours, just gaming and doing regular stuff like music and such, no problems at all. But when i turned it on this morning, i got one.
This is really all i can say for now, i'm not doing anything special when i get them, they just kinda come out of nowhere. Hope i can find some help here. I've used the diagnostic tool and included the rar file.

Thanks in advance.

A:Random BSOD on newly upgraded computer


Your logs are pointing to your Ati Video drivers:


* *
* Bugcheck Analysis *
* *
Use !analyze -v to get detailed debugging information.
BugCheck 1000007E, {ffffffffc0000005, fffff8800575fe35, fffff880027ab238, fffff880027aaa90}
Probably caused by : atikmdag.sys ( atikmdag+10ce35 )
Followup: MachineOwner
2: kd> !analyze -v
* *
* Bugcheck Analysis *
* *
The SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M bug check has a value of 0x1000007E. This indicates that a system thread generated an exception which the error handler did not catch.

Driver: atikmdag
Dated: Fri Mar 29 02:27:04 2013 (5154FBF8)
Refers to: ATI Video driver
See if an update is available:

Support &a... Read more

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Last week we built 4 new client for our renderfarm. They all have the same specs but one of them is acting strange. It restarts from BSOD approx. once a day and has been doing that for about a week now.

Grateful if someone would want to take a look at the crashdump.

Thanks in advance!

A:Random BSOD on newly built Renderfarm.


Please post the following information:

Windows Genuine and Activation Issue Posting Instructions



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Hi, I recently just did a clean install of Windows 10 and I have gotten a few BSOD. Ive attached the minidumps as requested. Please help me out. Thanks in advance!

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Hey guys any information you can give me would be great. I built this machines and it's had BSOD out of the box so i'm thinking a piece of hardware might be the cause. I ran memtest86 and it showed 0 erroes. Here is the zip file.

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I bought this laptop 6 weeks ago. It worked great at first . There have been two Windows 10 critical updates since purchase.

Now it locks up and freezes, runs VERY slowly to the point that I will type a phrase and see nothing...then it slowly appears where I typed it. Sometimes the mouse won't even work and I have to hard boot it to restart. Lenovo just says "system restore". REALLY? On a 6 week old computer?


Thank you.
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM) i3-6100U CPU @ 2.30GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 3893 Mb
Graphics Card: Intel(R) HD Graphics 520, 1024 Mb
Hard Drives: C: 426 GB (330 GB Free); D: 24 GB (23 GB Free);
Motherboard: LENOVO, LNVNB161216
Antivirus: Windows Defender, Enabled and Updated

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edit: solved, just had to uninstall and reinstall drivers

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Hello, i just want to say that I am sorry if my post seems desperate and lacks "procedures" or information, I am running out of patience unfortunately and i'm just exhausted on trying to find solutions.

To make it short, I recently assembled my computer, here are the specs
MOBO : Asus p8z77-V PRO
CPU : Intel i-5 3570k
RAM : 2x4gb cl8 12800 Gskill Ripjaw
SSD : Samsung 840 250gb (OS : Windows 7 ultimate x64 )
HDD : WD Caviar Black 1tb
Heatsink : Noctua NH-D14
PSU : Antec HCP 850 gold
GPU : MSI Radeon 6950 Twin FROZR

I'm having ALOT of problems right now...
Most annoying and disrupting problem are the random BSOD's. I downloaded Whocrashed and alot of crashes seem to be "memory management" . Sometimes it's 3rd party programs.. ( maybe 3 out of 11 times today )

The BSOD lasts for 1/2 a second and computer immediately reboots so it's hard for me to say what it was about. I checked in event viewer the different errors but i'm at 1000+ error/warnings.

Another problem ( might be related ) is that everytime i boot up my computer and try to access BIOS ( ASUS EZ mode ), the EPU mode seems to be on. It always resets to energy saving mode i dont know why. Even after i change it to performance mode or normal mode, it goes back to energy saving mode. When i'm in windows and access the AI Suite II ( Mobo program ), the specs are NOT in energy saving mode. Also, on my mobo i have 2 physical switches ( ePU and TPU ). The TPU switch is turned on right now because I trie... Read more

A:Random BSOD's on newly assembled/installed computer

Heres the Perfmon , the autorun and the Echo zip file

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I have bought this Thinkpad Helix Type 20CG0032US for only less than a month and found out many things not working right out of the box.The worst part is I am unable to get any support from live chat or from phone support.I am fustrated to the point to that I am about to return this machine and get some other brands instead.Here are the list of issue with my unit: -Dolby Home Theater V4 sound setting menu is nowhere to be found.  And when I finally find the files to install this software, it does not work. -The rotation lock button does not work even when I am tablet mode.  The screen rotation setting is not available anywhere on the version of win8.1 pro 64bit installed on this machine. -Neither of the front facing or back cameras work. I thought everything should be working right out of the box.  Apprently not.

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Greetings, I just got a refurbished Pavilion laptop. It came with Windows 10 pre-loaded and is in perfect working condition, but they stripped all stickers from it, including the one with the Windows license key. If I purchase the recovery media from HP, will it have the license key, and will it work on my laptop?   I'm awaiting a callback from the refurbisher's customer service department to see if I can get a key from them (I just called a few minutes ago). For the price I paid, I don't mind doing a little legwork to take care of this (including purchasing a new copy of Windows, although I'd rather not if I can avoid it).

A:Refurbished Laptop with no Windows License Key

@G-Rock77? If the notebook is a model that is only a few years old, then the license activation key is actually in the BIOS.   Since the 17-121gw notebook is a 2015 model, that is where the license  activation key will be, unless the refurbisher cleared the HP Factory  Default keys. Windows COA stickers have not been used for a few years on HP desktop and notebook PCs. Check in the BIOS. See the image below. 

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Hello, I just bought my HP g4-1025tx 3 weeks back and since the initial week after i bought. It keep restart and i personally thought this is something normal but the more frequent it happen, the more weird it is.

I have no idea of how to solve it. This is what has been shown in the report:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 17417

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050033
BCP3: 00000000000406F8
BCP4: FFFFF80002E48EB0
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:
C:\Users\Tham nyap Fu\AppData\Local\Temp\WER-52556-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

I wish someone can help me on this.May I know what are those further detailed information or steps required in order to solve it? your work is greatly appreciated.


Thanks you!

A:HELP! Having a BSOD and sudden restart in my newly laptop!

Please post the full report

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I am more of a novice with this subject, pc and tech stuff, so forgive me if I am doing this wrong. I bought a refurbished HP laptop, or is it now called "notebook"? Plugged it in, wifi came on no problem. I didn't get any book or paper info. Probably cause refurbished. So I get on the blue HP screen and it wants a name and password before anything else. I filled it out. I tried to scroll down, wouldn't go. Tried "enter" and backspace and almost every key when it froze on HP sign in. Using a Vista to send this message. I don't think I am locked out cause can't log in. If anyone can tell me what simple move do I make to continue set up? Is it possible such as "enter button is damaged?  Should there be a "next" in a box that I ckick on,   is it down lower on screen? Then how do I get the page to scroll down? Any help appreciated. Don't even know if it has a warranty. Usually a great consumer except for mecahnical and internet pc. Apreciate if there an answer.Spoiler (Highlight to read)   

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A:windows 10 refurbished laptop model 15-f272wm

If the laptop / notebook is refurbished, can I assume you have no user data or user profile on this system yet?If the answer is no, then try the following: On powering on the laptop, as the blue HP POST screen pops up, press the "F11" key on the keyboard a few times. (You may have to power the system off by holding the power button for 5 seconds and trying again if you don't get the screen the first time). This should take you to the HP System Recovery Screen. If this doesn't work some systems us the "ESC" key in the top left corner of the keyboard instead. Once you enter HP System Recovery you should be able to follow the prompts to do a full factory restore of the system. Please note: This will erase all data and user profiles from the laptop, including the user profile that you can't login to, as you don't seem to have the correct username and password available. This process will take about 1 to 2 hours, so be patient.Here is a link to a HP site that explains exactly how to run Factory Restore:http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02638587 Once the system restore is done, and it powers back on, it should take you back to the "Out of Box Experience" or OOBE for short.  This will take you through setting up the system with your own user profile and installing factory software and drivers for the first time.The OOBE usually takes about 20 ~ 30 mins in windows 10. When you get to the screen asking you to create a Mi... Read more

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I'm posting this on TenForums so others will learn from my experience upgrading to Windows 10. But I would really like to know if anyone else has seen a computer with the square Windows 8 sticker, but no product key either on a label or in firmware/bios? <- that's just bolded because that is the main question I have :-)

I purchased a manufacturer refurbished ASUS X750JA laptop on ebay. It has the official Windows 8 little square sticker on the back, which to me indicates it should have a Windows 8 product key stored in UEFI firmware. It came with 2x 1TB hard drives. I didn't want to mess with Windows 8 or 8.1 at all, so I booted the laptop and it came up with the OOBE Windows 8.1 screen as expected. I entered audit mode and exported the drivers to a USB flash drive, then shut it down.

I pulled out the primary HDD and installed a completely blank SSD and clean installed Windows 10 Home. Created a local user account, and Windows 10 was not activated! *raise one eyebrow here* Ran showkey plus and no product key in UEFI/bios. So I connected the HDD to a USB adapter (which is why I did not bother making a back up image first - because I have lots of other means of making a backup image from the removed HDD). Looked at the software registry hive with showkey plus and it showed an OEM Windows 8 Home product key. Changed the Windows 10 product key and entered the Windows 8 product key and it activated just like it should.

If something had happened to that Wind... Read more

A:Windows 8 sticker but no product key in UEFI on refurbished laptop

I purchased a manufacturer refurbished ASUS X750JA laptop on ebay.

It was a remanu - most likely board changed...

and service techs do not flash the bios

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I purchased a  gateway laptop a couple of years ago with Windows 8 already installed, have upgraded every time windows sen an update and now I never got the invite to reserve a copy on windows 10 so I checked your site to see how to get it. Your site
says my version is not eligible?! WHAT the heck is up with that?! I bought this with the stupid windows 8 crap on it already and now I can't upgrade without a fee? That is not good customer service. I need to know what to do to get rid of this horrid windows
8 garbage. 

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I purchased HP Pavilion dv5 laptop with windows Vista and HP LightScribe which I used to my satisfaction. I did to reinstalled the manufacture installation, which is Vista way replacing the conventional CD installation. LighScribe is not offered anymore. Why?

A:I purchased HP Pavilion dv5 laptop with windows Vista and HP...

Hi: You need the Lightscribe System Software for Vista... This package provides the LightScribe System Software for the supported notebook/laptop models and operating systems. The LightScribe System Software links the drive firmware with the labeling application. Rev. Windows Vista (32-bit) Nov 16, 2009 http://ftp.hp.com/pub/softpaq/sp46001-46500/sp46011.exe

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My current state:
I ordered a laptop from DELL about 6 months ago that came with Windows 8.1 Pro on it. Since it was ordered from DELL I do not have access to my Windows 8.1 Pro Product Key. I recently downloaded the windows 10 upgrade tool from Microsoft's website and went through all of the steps. Since this was the first time I figured it would be best to upgrade to windows 10 keeping all of my apps and files. This upgrade was 100% successful. I am also assuming that my windows product key is not in Microsoft's database as a valid Windows 10 Pro key.

My future goal:
Now my goal is to do a 100% clean wipe and install of windows 10 on this PC. This is the process I want to follow but I am scared to attempt it without confirmation/help from others.

Burn a Windows 10 Pro 64-bit DVD using the ISO available on Microsoft's website.Boot from the DVD using UEFIGo into advanced and completely wipe every single partition. Even the recovery partitions that DELL sets up since I won't be needing them anymore. (NOTE: I will never go back to Windows 8.1).Install windows on the Unparitioned Space and let it do its thing. I am assuming it will install with the new partition types.HERE IS THE STEP I AM SCARED ABOUT: When installing I am assuming it will ask me to enter a product key which I do not have. I am hoping since Microsoft recently made the process easier that it will see that I have a Product Key injected into my motherboard by dell and automatically use it. Can anyone confirm thi... Read more

A:Clean install of Windows 10 on a laptop purchased from DELL

You can easily get your key with this Solved Showkey - Windows 10 Forums just to be safe before you start.

It should not ask you when you install (you are right it will get it from BIOS) but if it does you can either enter your 8.1 key, or press "Skip" or "I don't have a key" and it will activate automatically anyway as your hardware ID is already stored on MS servers.

I (and many people here) have upgraded and then clean installed and it works fine as long as you install the correct version (i.e. you install 10 Pro if you had 8.1 Pro and you don't try to install 10 Home).

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Bought this laptop a few months ago from a coworker who i cant get in touch with to help with the problem im having. I do not have the OEM Vista key because the COA sticker is damaged and I didnt receive any of the packaging or paperwork from either the laptop or the 7 upgrade when i purchased the computer. After an update windows said it wasnt genuine. I have run sfc \ scannow and windows found a few corrupt files but succesfully repaired them. still having validation issues. Is there anything i can do besides contact HP for an OEM vista restore disk or purchasing a new Product Key for windows?
Here is the most recent MGA Diagnostic

Diagnostic Report (1.9.0027.0):
Windows Validation Data-->
Validation Code: 50
Cached Online Validation Code: 0x0
Windows Product Key: *****-*****-GJY49-VJBQ7-HYRR2
Windows Product Key Hash: W5/6nm6F2UPXrCkY5xUhXb/+21g=
Windows Product ID: 00426-OEM-8992662-00006
Windows Product ID Type: 2
Windows License Type: OEM SLP
Windows OS version: 6.1.7601.2.00010100.1.0.001
ID: {8C4F6D8B-5C65-44F3-A9A3-C412142BB676}(3)
Is Admin: Yes
TestCab: 0x0
LegitcheckControl ActiveX: N/A, hr = 0x80070002
Signed By: N/A, hr = 0x80070002
Product Name: Windows 7 Ultimate
Architecture: 0x00000009
Build lab: 7601.win7sp1_gdr.130104-1431
TTS Error:
Validation Diagnostic:
Resolution Status: N/A
Vista WgaER Data-->
ThreatID(s): N/A, hr = 0x80070002
Version: N/A, hr = 0x80070002
Windows XP Notifications D... Read more

A:Purchased Used laptop, after 3 months windows isnt genuine.

The product key is all over the net . Please purchase a new product key for Windows 7 Ultimate .

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Over the past few days, I have been experiencing random crashes on my Acer Aspire V3-571G. These can result in blue screens, though some of the have caused glitched graphics to appear on screen before freezing. Also, after crashing, it is very difficult to boot up the computer again. Even the BIOS fails to display sometimes. When it does finally boot, everything pretty much runs as normal. Though these crashes have happened in other circumstances, most of them have been during web browsing.

BlueScreenView suggests different things have crashed in all cases and I've been struggling with symbols with windbg. Windows Memory Diagnostic seems to hang when performing the extensive test. I'm struggling to get memtest86+ to work, though I have a bootable USB ready to go. Currently running a full virus scan with McAfee which has shown nothing currently at 77%. The quick scan did not detect anything either

Not sure whether this is useful or not, but when I first got the computer, the internet kept on dropping out and I needed to download a new driver. I haven't had any problems since. Thought it might be useful to say I was experiencing issues with drivers immediately.

Attached is a zip with everything as described in the post 'Blue Screen of Death (BSOD) Posting Instructions - Windows 8, Windows 7 & Vista.' There are three minidump files, though it has crashed more than this

Anyway, the questions that that post wanted answering:
OS: Microsoft Windows 8
x64 bas... Read more

A:Random BSOD crashes on new Acer Aspire Windows 8 Laptop

Recommendations:Crashes primarily point to a DirectX/graphics card related problem. DirectX comes installed with Windows, so this may indicate Windows corruption. It may also be that you have corrupted drivers or a graphics card hardware problem.
If you are overclocking any hardware, please stop.

Run a system file check to check Windows for corruption: Click Start Menu
Click All Programs
Click Accessories
Right click Command Prompt
Click Run as administrator
sfc /scannow
and press Enter
Once it is complete, make note of the message. If it says Windows Resource Protection did not find any integrity violations., restart your computer and post back
If the message does not say Windows Resource Protection did not find any integrity violations., restart your computer and do steps 1-6 again.
You may need to do steps 1-6 up to three times with a restart in between each run to resolve all corrupted files.
If you still have corrupted files after a fourth run, post back here with the following:Click Start Menu
Click Computer
Open your C: drive
Open Windows
Open Logs
Open CBS
Copy and paste CBS.log or CBS (it may not have the log extension) to a location you will remember.
Compress (zip) the CBS file and attach the .zip file to your next post.

Follow the steps for Diagnosing basic problems with DirectX. To re-install your display card drivers as outlined in the DirectX link, use the following steps.
Download the drivers you want for your display card(s)
Click S... Read more

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Hi all,

I installed Windows 7 on Oct 2015 and I might have messed up the installation of the drivers.

It crashes when I play Dota2 on Steam almost every time.

My Chrome browser page sometimes crashes as well. And that one time when I was using Microsoft Office.

Otherwise, it's pretty stable.


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Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 13321

Additional information about the problem:
BCCode: 124
BCP1: 00000000
BCP2: 84FC46F4
BCP3: 00000000
BCP4: 00000000
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1

Files that help describe the problem:

Read our privacy statement online:

If the online privacy statement is not available, please read our privacy statement offline:


Have you updated all your drivers?

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So I recently put together a computer for a friend of mine. We booted it up, and everything seemed to be fine. Unfortunately, he has been having intermittent BSOD crashes, often when installing new software (though not always). We've tried reinstalling Windows 7 (64 bit) several times, and I've had him run various RAM and hard drive diagnostics, which have (so far) not indicated any issues. My suspicions are beginning to point towards the motherboard or power supply, but honestly I'm pretty inexperienced when it comes to analyzing dumps. I've attached the relevant dump files.

I don't have a full list of hardware directly at my disposal, but if necessary I can have him run a dxdiag tomorrow.

A:BSOD On Newly Built Windows 7 Computer

Unfortunately, the dumps are fairly uninformative. They implicate ntoskrnl.exe, which is usually driver-related, but is so general that even heat could be involved.

One dump was different and implicated tdrpm228.sys, the Acronis Try&Decide virtualization driver. This is an unlikely cause and this driver's failure may have been due to its having been caught up in some other problem, but just for now, you might uninstall Acronis until the problem is tracked down. May just disabling the T&D service would be enough.

Make sure that you have the latest drivers for graphics and your network card(s). If you used some driver DVD, go to the web site and use the drivers there.

(If you could capture a full memory dump, it would tell you more. But you would need to analyze it because it would be the size of your RAM. C:\Windows\memory.dmp)

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Hello everyone,

I am new to the forums here, and I am in dire need of some guidance please. I just recently put together a brand new build which hopefully you can see in my system specs. I did a clean install of Windows 7 Professional 64 - bit and have been having it BSOD on me with an recovery message when I log back into windows. I get the following message:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 1033

Additional information about the problem:
BCCode: 7f
BCP1: 0000000000000008
BCP2: 0000000080050031
BCP3: 00000000000006F8
BCP4: FFFFF80002A885A2
OS Version: 6_1_7600
Service Pack: 0_0
Product: 256_1

Files that help describe the problem:

Read our privacy statement online:
Windows 7 Privacy Highlights - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:

I am thinking that it might be some kinda of driver that windows does not like that keeps on causing it to crash or maybe possible defective hardware (which I am hoping is not the case.) I have ran the Windows Diagnostics utility on the ram and have also did some CPU stress test, but did not see anything wrong. These crashes happens daily, and I am out of ideas as to what maybe causing the reason. Does any... Read more

A:Newly Built System - Windows 7 BSOD.

Do you have any idea of when the BSODs started? You might look in the Reliability Monitor in the Action Center to see if they started after you installed a particular piece of hardware or a new driver. Then try removing the hardware and/or driver from your system to see if that was the culprit.

P.S. Not everything shows up in Reliability Monitor, but it will show when drivers were added and if you know when this started, it can help narrow things down.

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i dont really know what the problem is but i keep getting what i THINK are blue screens. one time i saw the blue screen clicking on the classic start menu program, the other 2 i did not see. i keep my pc on over night to download stuff of the internet and i wake up to see it has restarted it self. same happened as i went to school this morning to finnsh the download. i think there blue screens becouse it says windows did not shut down properly or something when i log in. also when i installed windows 8 and installed my programs it ran really fast, but i just turn it on now and now its saying cpu running at 25 percent with only steam and utorrent running witch before this latest crash it was 3-7 percent. it also took much longer to boot up and its feeling over all slugish. and its not my pc's specs becouse it was a just bulit gaming PC.

thank you all for looking at this!

EDIT: i just played starcraft 2 and im getting 40 fps tops witch before the latest crash i was getting 120+ fps. this is really starting to bug me, will a reinstall of windows 8 work?

A:BSOD on newly installed Windows 8 OS on my just built PC

Try attempting a reinstall of windows IF you are using a disk incase the computer crash's during installation. The computer will restart after recieving a BSoD.

May I recommend these following methods to solve most issues:
Run a virus and malware scan.Update ALL your drivers except BIOS, since if BIOS goes wrong you can brick your motherboard.Run "sfc /scannow" and "chkdsc" in command prompt

If you can't access your computer, please try booting into Safe Mode with Networking and attempting there.

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So I recently put together a computer for a friend of mine. We booted it up, and everything seemed to be fine. Unfortunately, he has been having intermittent BSOD crashes, often when installing new software (though not always). We've tried reinstalling Windows 7 (64 bit) several times, and I've had him run various RAM and hard drive diagnostics, which have (so far) not indicated any issues. My suspicions are beginning to point towards the motherboard or power supply, but honestly I'm pretty inexperienced when it comes to analyzing dumps. I've attached the relevant dump files.

I don't have a full list of hardware directly at my disposal, but if necessary I can have him run a System Health Report tomorrow and get numbers on the PSU wattage, etc.

For the record, it's an OEM version of Windows 7 64-bit. All hardware is new.

A:BSOD On Newly Built Windows 7 Computer

NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

NOTE: Please provide the following information for a more detailed response: http://www.techsupportforum.com/foru...ta-452654.html

In most cases, BSOD's that continue after reinstalling WIndows are due to hardware problems. BUT, this all depends on what elese is installed - both through Windows Update and what the user installs.

FWIW - the most common problem that I have when assembling systems is that I haven't firmly seated the connections. So I suggest that you remove and reconnect all devices and connections as your first step (take proper anti-static precasutions).

The dump files will give us some idea of what's going on, but the additional files that I've requested will help us even more.

9 memory dumps dating from 16 Sep to 01 Nov 2011
5 different BSOD error codes
6 different causes blamed
This is most likely a hardware problem, although compatibility issues, low-level driver problems, or even malware can also cause these problems.

I would suggest trying these free diagnositcs/stress tests:



H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your cu... Read more

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I just installed Windows 8 on my computer around thirty minutes ago, and I'm already having BSOD issues. Any help is appreciated

A:Newly Installed Windows 8 irql_not_less_or_equal BSOD

Since you installed Windows around 30 mins ago, I assume you're still in the process of setting it up.
Please make sure Windows is up-to date.
Check for Updates, Install Updates and Reboot the system.

The below analysis is for information purpose only.
BugCheck Analysis:

You can run '.symfix; .reload' to try to fix the symbol path and load symbols.


FAULTING_MODULE: fffff80260c1d000 nt


EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

00000000`0bc5c000 ?? ???

CONTEXT: fffff8800df011c0 -- (.cxr 0xfffff8800df011c0)
rax=0000000000000000 rbx=fffff901000c5010 rcx=ffffffffffffffff
rdx=fffff8800df01c00 rsi=fffff901043a1950 rdi=fffff901043a1950
rip=000000000bc5c000 rsp=fffff8800df01bc8 rbp=fffff8800df01cd0
r8=fffff8800df01c70 r9=0000000000008000 r10=fffff880009bfb20
r11=fffffa80040f94d0 r12=0000000000000000 r13=0000000000008000
r14=0000000000000000 r15=fffff901045a3b60
iopl=0 nv up ei pl zr na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010246
00000000`0bc5c000 ?? ???
Resetting default scope





LAST_CONTROL_TRANSFER: from fffff960002bc466 to 000000000bc5c000

fffff880`0df01bc8 fffff960`002bc466 : fffff901`00... Read more

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