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Lenovo Yoga 720-121KB Type 81B5 Touch Screen No Longer Working

Q: Lenovo Yoga 720-121KB Type 81B5 Touch Screen No Longer Working

My touch screen has been working fine however the touch screen is no longer working in either the laptop mode or the tablet mode, which of course makes the tablet completely unusable. I do have the auto install set for upgrades. I have searched the Forum and the Google web for possible solutions but nothing seems to work. I have run the "Lenovo Check System for updates" but get a message that the lastest drivers are installed. Here are my System specs - System SKU: LENOVO_MT_81B5_BU_idea_FM_YOGA 720-121KB BOIS Version/Date: LENOVO 5GCN29WW, 11/1/2018 SMBIOS Version: 3.0 Embedded Controller Version: 1.24 BIOS Mode: UEFI OS Name: Microsoft Wiindows 10 Home Version: 10.0.17134 Build 17134 Need advise to get this working again.

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RELEVANCY SCORE 200
Preferred Solution: Lenovo Yoga 720-121KB Type 81B5 Touch Screen No Longer Working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 122

I see that multiple people have had the same issue with their touch screen not working. I have had this issue on my Yoga 720-12IKB Laptop (ideapad) - Type 81B5 for several months and tried multiple things. My computer is completely uptodate.   I've spent hours reading posts/forums, trying different things, nothing works, and I am completely frustrated.  Any one found a solution yet?

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RELEVANCY SCORE 122

Please help! my three month old Yoga laptop's touch screen suddenly is not working. I can still use the stylus pen but cannot use my fingers anymore to manipulate the screen . It was all of a sudden. Again, please help. Thank you.

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RELEVANCY SCORE 112.8

Wondering if anyone can assist.  Upgraded to Windows 10 a few months ago and the touch screen was working fine and within the last month it stopped functioning.  I have googled many help topics, and many suggest that I access my Device manager and click on the Human Interface Devices section find  HID-compliant touch screen.  The only problem is the HID-compliant touch screen is not listed as an option.  Does anyone have any suggestions on fixing this issue?   

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RELEVANCY SCORE 102

I have a Lenovo Yoga 720-121KB Laptop (ideapad) that has worked great in switching between laptop-keyboard to the tablet-mode.  However I can no longer utilize the tablet-mode as the touch screen is no longer working.  A year or so ago I had a similar problem and the fix was to install a BIOS/Driver change and it started working again.  I have install all the latest Bios, drivers, patches, Windows10 updates from the Lenovo web site.  Still broken. What do I need to do to get this touch screen working again?Thank you,Darwin

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RELEVANCY SCORE 98.8

The touchscreen only works for a week then I have to install it all over again. When are you guys going to fix this, lenovo its been a problem for over a month now. We want a permanent solution

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RELEVANCY SCORE 98.8

My touch screen is no longer working... doesn't matter if the computer is being used as a laptop or if the screen is rotated and operating (not) as a tablet. In the device manager:- I have disabled, then enabled the "HID compliant touch screen".- I have uninstalled the same and rebooted the computer. I am not seeing any other suggestions on the internet...  

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RELEVANCY SCORE 98.8

My recently purchased X1 Yoga touch screen has stopped working. Things I've tried to so far: Updating all drivers for BIOS and other devicesDisabling and re-enabling the touchscreen device and Wacom HID device in Device ManagerUninstalling touch screen device and Wacom HID Device in Device ManagerUnchecking "allow computer to turn off this device to save power"Reboot from safe modeRestore Windows to factory defaultFor clarifications the pen is working just fine.  I was able to get the touchscreen back for awhile by uninstalling the Wacom device in Device Manager and rebooting. That fix doesn't work anymore. I'm really frustrated by this - not even restoring windows to factory default fixes the problem. I've looked online for many hours on this issue and pretty much tried everything suggested. Any help would be appreciated! Thanks!










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A:X1 Yoga Touch Screen No Longer Working

Any update on this?  I just got my computer, all was fine.  Ran a windows update and the touchscreen stopped working.  Still works with the pen though.

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RELEVANCY SCORE 98.8

The touchscreen only works for a week then I have to install it all over again. When are you guys going to fix this, lenovo its been a problem for over a month now. We want a permanent solution

A:X1 Yoga Touch Screen No Longer Working Even with F...

In response to customer reports of intermittent touchscreen function failure on X1 Yoga (Type 20FQ and 20FR) after resuming from sleep or when the lid is opened or closed, Lenovo has made a solution via touchscreen firmware available via download from the Lenovo Forums.
 
The beta touchscreen firmware can be downloaded from this Lenovo Forums link: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X1-Yoga-Type-20FQ-and-20FR-Touchscreen-Firmwa...
 
Please provide feedback regarding this beta in the discussion above to assist Lenovo with gauging the success of the firmware.
 
Thank you,
 

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RELEVANCY SCORE 98.4

My Lenovo solution center recently sent out a code saying my INTEL HD graphics were not up to date. After I updated it (to INTEL(R) Graphics 520) my touch screen stopped working. I looked to see if  my HID complient touch screen setting was turned off after the update, but I found that it no longer in my HDI tab. How do I get this back?


























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RELEVANCY SCORE 97.2

ISSUEThe 720 touchpad and touchscreen are the worst.  This issue started out of the box before I had even gone on line.  When the touchpad does work, the right click/left click distinction doesn't work and I have to use the screen, when it's working, for the long hold until the right click options appear. When the screen is working, the ability to close a window and touching it just the right way is dubious at best.  I've tried modifying sensitivity, etc, in the control panel, but there is no difference.   When both window and touchpad stop functioning, I plug in an old HP mouse I have, but when I'm mobile, this means running the mouse down my leg if I don't have a surface to place my laptop upon.  And it also means carrying a mouse with me everywhere I go.  My line of work is often standing and walking with clients so  not really possible in my line of work.   RETURN/REPAIR OPTIONS AREN'T OFFERED OR ARE NOT PRACTICALTo back up a bit, I attempted to return this to BestBuy, but was four days beyond the allowable return date.  I contacted Lenovo, but it's all about mailing it in or turning the laptop over and being without anything for a few days.  Hard to find those few days.  I've tried to live it, but it's been an enormous killer of productivity, not to mention incredible frustration and some embarrsassing typos.    PAST YOGA BUILD WAS GREAT - WHAT WENT WRONG WITH THE 720?My last Yoga 710 wa... Read more

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RELEVANCY SCORE 92

I have a Yoga 11s Laptop (ideapad) with windows 8.1, bought it 3 years ago, and the touch screen hasn't workedfor about two week. I've installed touchpad drivers, and refreshed the computer. Installing the drivers did nothing, and the touch screen worked after the refresh until I flipped the screen to use it in stand mode.  Thoughts? Will a factory reset make a difference?  I really need the touch screen for the work I do, and I can't send it out for repairs.

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RELEVANCY SCORE 92

Hi. Touch screen on my device is working from time to time. Mostly not working at all. It stops working after suspend/reboot. I can't understand what makes it work again. Sometimes you suspend/reboot again and it starts working, sometimes its not. The reason of this is I2C HID Device with status "This device cannot start. (Code 10) A request for the HID descriptor failed." which is shown in Device Manager. When it doesn't have yellow warning icon - touch is working. What I tried: Windows Troubleshooter. It reinstalls driver. Doesn't help.Remove driver in Device Manager. Doesn't help. It restores automatically.Disable/Enable device. No luck.Install latest Lenovo updates (including BIOS, V.2JCN36WW) via Lenovo Companion. No luck.Install Windows updates. No luck. BTW, Creators update installed.Suspend/Restart. Helps in very rare cases around 1 of 10.


























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RELEVANCY SCORE 92

Last night my touch sceen was working like normal. Today I open up my laptop and my touch screen is not working. I have tried disabling it and enabling it and nothing is working. Any ideas?

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RELEVANCY SCORE 92

Hello,I have problems with the touch screen of my yoga 500.It works for couple of days and then the touch stops responding.After i run troubleshoot it solves the problem BUT couple of days later the same problem again.  please help!!!

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RELEVANCY SCORE 92

 I bought my Yoga 530 less than a year ago.It used to work fine but every now and then a wild windows update appears and I lose the touch screen function. I have to go to a previous update every time to recover it, I've found no other way to solve it.This morning another update came in and as usual, I lost the touch screen. I tried to recover it, but it failed in the process so I've been forced to do a full recovery. After that, the touch screen is still not working. I tried to disable/enable the driver. There is no driver. I tried to update the laptop and the drivers via lenovo vantage, apparently it's perfectly updated. I tried with the web and the LSB. Nothing. I tried to reboot in safe mode. More nothing. After all my struggle I tried a factory reset. And still nothing. Basically it says that the screen is incompatible with the touch mode and the stylo which obviously isn't true.I've quite literaly tried every single solution I've found in the forums and I still have no real answer. The only thing remaining is to ask for a replacement.

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RELEVANCY SCORE 92

Hi, can anyone help? I cant let my touchscreen work. IT says on the pen and touch "No pen or touch input is available for this display" Please can someone offer a solution. I have tried different workarounds already but nothing works

A:Touch screen of lenovo yoga 300 not working

Hello,
Welcome to Lenovo Community.
In order for the volunteers to help you better and save time, can you add which workarounds you have already tried? That will enable helpers to suggest anything else that you might need to do.
Thank you.

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RELEVANCY SCORE 92

I'm having an issue with my laptop. Pen input is working fine. it lets me use the digitazer but when i use my fingers it doesn't work. I need help fixing this issue because having a touch screen laptop that doesn't work is such a bummer. Please help!

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RELEVANCY SCORE 91.2

Hi Team 2 mouths ago I have a failure in my HDD, so I remplaced that and I reinstall OS, but now the touch screen not working, can anybody help me please. thxs

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RELEVANCY SCORE 91.2

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 91.2

My laptop's touchscreen suddenly stopped working after some lenovo vantage updates/windows updates. I'm on Windows 10 build 18362.My pen input was working properly until I followed the steps from this thread and after installing the indicated file, not only that my touchscreen is not working, but it also messed up my pen input. My monitor is 3840x2160 and the hardware id is AUO232B.

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RELEVANCY SCORE 91.2

After a launch of updates including the BIOS update from Lenovo Vantage, my touch screen stopping working all of a sudden, as the screen does not react to the pen. When going in tablet mode, the mouse cursor does not dissapear and the screen still does not work. I restarted the laptop a few times but the problem continues to persist. When I went to touch screen & pen info, it said that "no pen or touch screen display is available for this display." It never said this before and I still have Windows Ink available. This is the best laptop that I got for college until this happened, and I am hoping that Lenovo and/or Microsoft comes up with a fix quickly as possible. I really need help with this becuase I just got this laptop and I don't wanna think that $1099 was a waste of money. Any help is appreciated. Thank you.

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RELEVANCY SCORE 91.2

Can anyone please help me, my lenovo yoga 500 laptop touch not working in some areas. I have also tried disabling & then eabling the touch screen driver & I also tried updating the driver. But still the problem not solved!!! I have attached a screenshot of the screen also. Please help me to solve this problem!!       

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RELEVANCY SCORE 91.2

I have just reset my laptop back to factory settings due to not being able to get the touch screen to work, it didn'y succeed.  I'm curious as to what to do next as the attached screenshot is baffling me due to it saying 'not connected to the computer'. I also had to get the HID compliant touchscreen to show up by View> Show hidden Devices Any advice would be very welcome as having the touch screen not working is very frustrating.  

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RELEVANCY SCORE 91.2

I recently replaced my motherboard on my Yoga 3 14 in laptop and when I got it back the touch screen did not work. I read through other posts about similar issues with touch screens not working and updated all the drivers under device manager but I cannot find a driver for the touch screen. I updated and flashed the BIOS update that was on the support page and the touch screen worked for a few minutes but after i rebooted the computer the touch screen did not work again.  Any suggestions?  

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RELEVANCY SCORE 91.2

My computer battery Got Low After Rendering A Video With Premiere ProThen My Touchscreen Stopped Working. I Checked the drivers there's No HID Touch Screen Driver But There is a Pen Driver With a Yellow Warning and error code 10 in its details. I've Tried Everything Even Factory Resetting The Only thing I haven't Done is Roll Back the Bios But I Don't Know How Or Where to get an Older Verion From. Updating the driver is useless as Well. Please Help. Its Driving Me Insane.

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RELEVANCY SCORE 91.2

Hello, This is my first time posting, so please bear with me. A few days ago, the touch screen completely stopped working. I am also unable to rotate the screen. Navigating to the Device Manager, I see three I2C HID Device drivers, but one of them has a yellow triangle with an exclamation mark in it. When I click on it, I see the error: "This device cannot start. (Code 10) A request for the HID descriptor failed." Disabling it does nothing, neither does uninstalling it - when they are reenabled or reinstalled, the error persists. There are no drivers that can be updated, and there is no way to roll back to a previous driver as I never updated these due to there being no problems. I assume this is a hardware issue, but I am not sure how to verify this or if there is anything else that can be done.  I have had quite a few problems with this machine, sending it out twice for the same problem and having the same problem occur for the third time (the power button does not work), but I am hoping this is something that is fixable.  Thanks! 

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RELEVANCY SCORE 91.2

It was working totally fine for one and a half year, and for the last few days, it stopped working. I reinstalled the OS, tried in safe mode also. But nothing works. But the device manager is suggesting that the device is working properly. what should I do now? 

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RELEVANCY SCORE 90.4

Hello, good night. I have a: Device Make: YOGA 720-12IKB, Serial Number: xxxxx, Product Number: 81B5, BIOS: 5GCN30WW
 
His touchscreen stopped working. I thought it was some kind of virus. I reconfigured the assembler, returning it with the factory configuration. And after it start I upgraded Windows 10 and updated the Lenovo Advence. So I was supposed to have the computer with all the features again. But the touchscreen didn't come back. Someone has some solution. Thank you to all who are reading
 
 
Moderator comment: Serial number(s) removed to protect member from mischief.

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RELEVANCY SCORE 90

I got a new Lenovo Yoga 520 notebook a few days ago - initially everything was working fine, however now when I switch it into tablet mode the touch screen is completly unresponsive. I have done all the Lenovo system updates and windows 10 is up to date.  Has anyone experienced a simular issue and knows how I can fix this? Its still under warranty but I would prefer to try and fix myself if possible.

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RELEVANCY SCORE 90

Hello,Yesterday my touch screen in my Lenovo Yoga 720 stopped working with finger touch. It, however, still works with pen.I've tried to disable/uninstall HID driver, updating Windows, updating Lenovo with Service Brigde, safe boating, normal booting Windows nothing helped.Could you please provide me some sort of advice how to turn on my touch screen again? It is a laptop I've bought 3 months ago and I need to rely on it.Many thanks

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RELEVANCY SCORE 90

Hello,  So I?ve had a Lenovo Yoga 720-15IKB Laptop for about a year now with no problems until now. Yesterday the touchscreen worked fine and today it does not work. I have tried the following:1) shutting down the computer both through the start menu as well as by holding down the power button.2) going to safe mode in which the touchscreen is still unresponsive 3) checked for update on the HIM touch screen driver. It states I have the most up to date driver and that the driver is working properly.4) I disabled and then reenabled the driver and nothing.5) I installed ?driver easy? and scanned drivers. It states I have the most updated driver and that it is working fine. Touchscreen still not working. Everything else seems to be functioning fine. ie keyboard, keypad etc.

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RELEVANCY SCORE 89.2

I have a 1 year old Lenovo 750 15IKB. Touch screen stopped working a week ago so I cannot use my finger to work on it. The pen works well. I have tried everything possible. A couple of days ago the HID Compliant Touch screen disappeared from the Device Manager. Does anybody have a solution for this?  Thanks 

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RELEVANCY SCORE 89.2

Hi! I recently bought a Lenovo Yoga L380 and i have couple of issues with it, including the following: If i close the lid the laptop goes to sleep, but when resumes from sleep touch screen is not working anymore, i need to restat it to make it to work again. However, if i send the laptop to sleep by pressing the power button, and after that i close the lid, the touch screen is working when resuming from sleep... Any ideea about how to fix this issue? Thank you very much!  

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RELEVANCY SCORE 89.2

All drivers are fine. I have tried disabling and enabling & reinstalling HID touch screen drivers but it didnot work. I have also reset the PC . But i didn't fix. I dont think its a hardware problem. Any solution??   

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RELEVANCY SCORE 89.2

Hi! I recently bought a Lenovo Yoga L380 and i have couple of issues with it, including the following: If i close the lid the laptop goes to sleep, but when resumes from sleep touch screen is not working anymore, i need to restat it to make it to work again. However, if i send the laptop to sleep by pressing the power button, and after that i close the lid, the touch screen is working when resuming from sleep... Any ideea about how to fix this issue? Thank you very much!  

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RELEVANCY SCORE 88

Long list of items that have crept up on this laptop after using it for several months. . . . The touchscreen no longer works.   I have reinstalled drivers over and over again, deleted and let windows choose the driver, and have tried everything I can think of to get it working. Yet it no longer recognizes touch at all. Bamboo Ink styles works just fine, uninstalling the associated drivers did not change anything. It slowly started to work intermittently and then just quit all together. Keyboard keys just stop working  So far some seemingly random LOWERCASE letters stop working, if I hold shift I get an uppercase just fine, or if I hit capslock it will give me the uppercase of whatever letter is not working for that day, so the button itself is fine. This has happened on several different keys completely randomly for no apparent reason what so ever. The only way to fix the issue once it occurs is to stop what you are doing and restart the computer. . . Doing so might fix it for a week or an hour. In the middle of typing or clicking, or doing anything at all it decides to "sleep"    I can be in the middle of typing something, moving the mouse to click on something, or using the stylus to take notes and without warning it will enter sleep/hibernation mode. . .  I have updated the drivers to the latest that are available, I also updated the BIOS to the latest recommended to see if that might help solve some of the issues. So far no lu... Read more

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RELEVANCY SCORE 87.2

My computer is constantly running its fan at full speed, even when I am doing light work such as browsing the internet. I am not sure if my fan is the issue, as this loud fan may be a common issue among this line of laptops. I am slightly concerned that there may be a cpu issue, because whenever i open task manager the cpu is often running almost double than what the programs listed are running at. For example, if I were running microsoft edge, as well as microsoft word, the task manager might list microsoft edge at 30% of the cpu, microsoft word at 10% of the cpu, but at the top it says that my computer is running at 60% cpu. I tried downloding the notebook fan control, but it doesn't really work that well. I never experience problems with performance, i am just tired of people coming up to me and asking if my computer is about to fly away. I have noticed that the fan becomes quieter if i flip the computer on its side or upside down.

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RELEVANCY SCORE 82.8

I just purchased this laptop Monday, and this has been an issue from day one. I start the laptop and everything works fine, I close the lid and it goes into sleep mode. When I open the computer and resume from sleep mode the track pad does not work. the only way to get the track pad to work again is to restart the laptop. This happens every single time without fail which makes it a real PITA to use. . . I have updated the synaptics driver and generic mouse driver with no change in behavior. I have completely uninstalled all relevant drivers and let windows re-install them with no change in behavior. I have 10 days left to return this thing, so hopefully I can get this fixed before that because this form factor is great, but I won?t keep something that it obviously broken. Any help would be greatly appreciated!

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RELEVANCY SCORE 82.4

Hey everybody, I just received my P40 last week as a replacement for another Lenovo device. So far, everything seems to work fine with one exception: When I turn the screen over to the "tablet position", the touch screen and the touch pen show erroneous behaviour.a) As soon as I make the first input with the touch pen, I cannot make any further input with my finger, so the touch input is simply turned off. The Windows setting to ignore touch input when the stylus is used is not active.b) When I try to tap buttons at certain areas of the screen, especially at the upper edge, the cursor of the stylus starts jumping around and shows up at the lower edge of the screen. That means that when I for example tap on the "X" symbol in the upper right corner to close a window, I actually click on some of the symbols in the system tray in the lower right corner. This problem stops occuring as soon as the angle between the two case parts (screen and keyboard) reaches/exceeds approx. 40. It does not matter if Windows is in "Tablet" or "Desktop" Mode. I already tried to manually install another Wacom driver mentioned at https://forums.lenovo.com/t5/ThinkPad-S-Series-ThinkPad-Yoga/Wacom-Tablet-Service-for-ISD-Driver-Win... and https://forums.lenovo.com/t5/ThinkPad-P-and-W-Series-Mobile/P40-Yoga-issues/td-p/3293985. I had no luck trying driver versions 7.3.3.12, 7.3.4.8 and 7.3.4.13. I would really appreciate your help since this issue makes working in the tablet position... Read more

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RELEVANCY SCORE 82.4

I've just reinstalled Windows 10 on this laptop and the touchscreen no longer works or is recognized. The device manager does not even list a touch-device under human interface devices, and the settings app reports that Pen & Touch is unavailable. I manually installed the intel chipset and display drivers from the support pages, but it has not made any differences. Does anyone have some insight as to why this might be happening?

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RELEVANCY SCORE 82.4

My Lenovo Yoga 920-13IKB is a 2 in 1 laptop running Windows 10 Home.  Meaning full Active S Pen and Touch screen.  After installing the Version  1909 update, it's Device Specifications (via Windows Settings) Pen and touch:  No pen or touch input is available for this display.    In Device Manager/Human Interface Devices, no HID Touch screen device or driver is available.  The Wacom Device cannot start.  I'm assuming because Version 1909 eliminated the pen and touch support. I ran a full restore of Win 10 Home (no pen or touch support found), ran a driver update scan via Lenovo.  It identified a "Touch Panel Pen Driver - 10" driver to be updated.  Update the driver and reboot and nothing has changed.  Start the Lenovo Pen Settings App and get a message that the Wacom Pen Driver is required.  Odd, since the Wacom Device won't start as stated above.  Follow the Lenovo Pen Settings link to download the Wacom Pen driver, install it, no change in functionality.  Same process before and after v1909 update with no Pen or Touch support.  It's barebones, no antivirus, firewall, anti-malware to get in the way. The machine came with a HDD partition of drivers but nothing identified as an HID touch screen.   Brett

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RELEVANCY SCORE 80

I recently did a Windows 10 update to my Lenovo Yoge Ideapad  11 S on July 16th and now my touch screen does not work. When I check the drivers for my monitor and touch screen I noticed the driver was missing. I cannot get Lenovo or Microsoft to fix this. What else can I do to get that driver back ?

A:Lenovo Yoga Idea Pad Yoga 11 S touch screen issue

Hello Dws520Thanks for using the Lenovo forums.Was this the creators update?
If so, have a look on the following post, this should show if your device has been tested with the update yet:
https://support.lenovo.com/gb/en/solutions/ht503655
 
From what I can see, your unit does not seems to have made the list, which leads me to believe that this will be the cause of the issue, I would recommend that you revert back to the previous version of Windows, and observe if the fault still occurs or not.
 
Hope this helps, let us know how you get on.==================================================================================Did someone help you today? Thank them with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!
 
This will help the rest of the Community with similar issues identify the verified solution and benefit from it.

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RELEVANCY SCORE 78.8

I had the touch screen on laptop working for years & yesterday, upon logging in, that function was no longer working. Upon troublshooting problem, found that the HID Compiant Touch Screen feature was no longer on drive. I didn't make any changes to my system nor did I download anything. Please help.

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