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Dell XPS 13 - Trackpad not always registering physical clicks

Q: Dell XPS 13 - Trackpad not always registering physical clicks

For the past few days, my XPS 13 trackpad has gotten progressively worse at registering clicks when I physically push the trackpad down to click. All other movements and gestures work perfectly fine, and I can still tap to click, but this new development is still very annoying. In order to get left clicks to register, I have to push down very hard on the trackpad or click as many as four to five times to get it to register.

It does not feel or look like anything is lodged beneath the trackpad, but it is still possible I suppose. The trackpad's tactile feedback is no different now than it ever was, and it is still flush to the surface like it always has been. Has anyone else experienced issues like this? It is very frustrating.

Any help with this is greatly appreciated.

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Hi everyone! I posted a full description of the problem I am currently facing with my XPS 9550's trackpad on Reddit here (the trackpad cannot be clicked down, suspected swollen battery, but the trackpad is not yet elevated):
I was hoping this forum could also offer me a second opinion on this problems! Thanks for your time!

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So I have the Lenovo C40-05 all in one computer and it has been doing something really annoying. For some reason the mouse moves but doesn't register clicks or 'mouse overs', as in when I'm moving the mouse like down to the taskbar, Internet Explorer and other apps don't highlight when the mouse is over it and won't let me click it. The touch screen does not register touch either when this happens, but it's not frozen, as whatever page I am on still works and I can type and use the current screen functions without the mouse. Also, say when I go to click on another tab to switch tabs on google chrome, it closes out the tab even if I am extremely careful not to hit the X. The only way to get the mouse to work again is to hit CTRL + ALT + DELETE and touble click task manager. Then it works for a couple minutes, and then becomes unresponsive again. This happens about every 5 minutes, all day long. Does anyone have ANY idea why this is happening and what I can do to fix it?

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Hey everyone, I'm having a bit of trouble trying to fix this problem that started today. I'm using windows 7 and the problem is that when I use my mouse to move my cursor it works completely fine, but my clicks only register every 10 clicks or so, and it is very inconsistent. For example, if I was using Skype, I would be able to click just about everything in skype just fine besides the min/max/close buttons (or anything besides skype) unless I clicked them around 10 times. Another example would be if I had firefox taking up half of my screen and tried to click on a program on the other side of the screen, firefox would become unhighlighted but the other program would not be highlighted yet, so I'm not really sure what the problem is. It seems like the computer is registering that I am clicking but it is not doing anything with it. I have tried using three other mice to see if it was because of my original mouse but all of the other mice had the exact same problem. I have also used ccleaner in safe mode to help if there was a registry error but that did not help either and I have also done a full scan with malwarebytes and MSE and have found nothing. Another thing that I have noted is that I do not have the problem when I am at the log in screen, as the mouse clicks work just fine then, it only starts to happen after I log in. I'm currently running chkdsk to see if that helps but it is not done yet. Any help would be greatly appreciated.

A:Clicks not registering (not mouse related)

Hi welcome to TSF

try doing a clean boot to see if their is some conflict with something. How to perform a clean boot in Windows

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Hi, I got this Lenovo x230 Tablet about two months I think and so far I love it. There is one issue that I do not understand what the problem is, which means I can not fix it. I did not get the laptop for gaming purposes, however there are some rather old games (by today's standards) that would run with no issue with the specs on the laptop, and I know that some of them work fine. The problem is that the others do not seem to register neither the touchpad taps & clicks, nor the keyboard Left & Right Clicks. And using the touchscreen does not work either (although I was not expecting it to). The cursor moves just fine and it shows options being highlighted in the game's opening menu. Even the game keyboard shortcuts worked fine, just not any clicks or taps. I have gotten it to register a few times, but only when I have the game windowed and click back into the window it will register the click where it was, for that split second. I was wondering if anyone could offer some advice for me. Anything would be greatly appreciated! Thanks in advance!

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whenever i try to click on the start menu it pops up for a split second and then dissapears again, if i try to press the start menu button on my keyboard it does nothing. if i hit CTRL it does much the same as the mouse just many times. this means i cna't click on anything in the start menu like shut down. i can get the task manager up but as soon as i click on it, it closes. if i try going to a web page it clicks the stop button so nothing loads. just this minute my firewall has shut down for no apparent reason.

this is beginning to seem alot like a virus, although my windows install has been bad for a while (hence i was online today trying to download new drivers for everything so i could reinstall it)! any suggestions on how to get my computer usable again?

A:no mouse clicks or keyboard actions registering for more than a split second

this also doesn't happen instantly when i log on, but its happened after about 2 minutes consistently for about 2 days

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My computer, which is a Toshiba C655, thinks I am holding the primary mouse button down, when I've just simply clicked. I don't have Click Lock on, I've tried using my bamboo tablet, and the problem persists. I've also tried a reboot, but that didn't work either. If anyone can give me a solution, please respond.

Edit: When i tap on the trackpad itself, he problem doesn't occur. when i press the left button below the trackpad, though, it happens. is this a hardware problem?

A:Mouse/Trackpad registering one click as hold/drag

Hello walllable. Welcome to the forum.

Yes it could be. That is a common symptom of a defective touchpad.

Two things can help determine this:
If you can attach a mouse or external touchpad and they work normally.
If you uninstall (remove) the touchpad from Device Manager and then restart and let it reinstall and then reinstall it's driver and the problem persists.

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I just took delivery of a Dell XPS13 with touchscreen and Windows 8.1 Pro. This is the third such computer we have bought, so I know my problem isn't endemic to the XPS13.

Right out of the box it makes a particularly annoying click whenever a key is pressed on the physical keyboard. I can't find anything in Control Panel or on the web on how to change this. I do find plenty of information on how to turn off on-screen keyboard clicks but that doesn't help.

A:Can't shut off *physical* keyboard key clicks

Are you certain that it isnt the keyboard itself making these clicks in the hardware?

Try going into the sound mixer in Windows by left clicking on your speaker icon in the taskbar, then clicking on the mixer link. Mute the slider that is labeled System Sounds and see if that helps.

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hello all,i am having an issue with touchpad clicks on my X1 Yoga and wanted to see if there is anything i can do to fix it myself.The issue is with physical clicks on the left and right sides of the touchpad, it was working up until few days ago and suddenly stopped. I can stil use these areas for touch, but since clicks are not working, i am forced to use physical buttons above the touchpad.is there anything i can do to fix the problem? Anyone knows what this could be? thank you!

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So, we see that the P-Series have re-introduced physical trackPAD Buttons some years ago.... And there a 3-button design.When will we see these return to T-series? Still haven't read about the benefits of "NO" trackPAD Buttons...  Still haven't purchased a new T-series (T4xxs) since the 430s. Will '480' be when there's a resurgence of purchases of the T-series?

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I have a 9100 xps that shut off by itself and won't start. This happened once before but I was able to get it started after a few tries. When I push the start button, it will click once and the white light from the front of the computer where the dell logo is, will flash once then go off. If I try to start it again, it will do nothing unless I hold the button down for 10 seconds before trying. I'm not sure if I need a power supply of a new power button/cable. Any help would be appreciated!

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I have a Dell Inspiron 1721. I want the sides of the trackpad to scroll like they did in Vista.

I have been unsucessfull finding drivers for it. The Vista drivers do not work in Windows 7.

- Kross

A:Dell TrackPad

I'm having the same issue on an XPS M1530.

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I've been experiencing an issue where when my mouse is on the desktop, it delays a lot to my actions on the track-pad. I could draw a figure of 8 and it would take 3 seconds to complete the pattern after I drew it for example. I've cleaned my disk startup and i've updated drivers. The specs are:GPU: GTX 960Mi7 6700Q @ 2.6GHz16GB RAM4k Display500GB SSD
If anyone could help me out, that would be great. Thanks!

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I have an old Dell laptop with Windows 98. A friend's son needs something to practice keyboarding on so I thought I would let them have this old laptop if the word processing software was loaded. I have MS Works Suite 2006 which came with Word 2002. It loaded fine but says it has to be registered or will only work 40 more times. The laptop has never been connected to the internet and I don't want to figure that out now (this boy will NOT be connecting to the net at their home so no point). Unless there's no other way to get this to work. Any suggestions? Thanks - Lynn

A:Registering older Works Suite 2006 on Win98 Dell laptop

If he just needs to practice typing, he doesn't need a full Works suite. Abiword version 2.4.6 works on Windows 98 and is free.


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Is there any way to set the trackpad up so I can tap it once with two fingers for a right click?

I know of course a single tap with one finger is a left click.


A:Right Click on Dell Laptop with Trackpad?

Hi jooleyen...

Can you post your Dell Laptop specs...ie What Model of Dell Laptop do you have and what Trackpad software hardware\Software does your Laptop have IE: Synaptic or Alps. Some of the Trackpad software for Dell has many features. This information would help us help you. Cheers,

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Dell Inspiron 510M 1.25Gb running XP Home - have been around PCs since early 80s so generally know my way around. I think problem is more a Windows app software installation breakage.

Issue is that after recent reboot, I have no built-in keyboard or trackpad. An external USB mouse works fine but external USB keyboard does not. "Device Manager" shows yellow exclamation mark. (Computing with a mouse and the on-screen mouse-enabled keyboard is a tad slow !)

This has happened once before & despite valiant attempts, the only thing that worked was a restore to (after 2 attempts) the earliest restore point still available. I had tried reinstalling drivers and a repair install but neither worked.

Due to my probably poor habit of ignoring those app software requests to reboot after an update/install, combined with my long periods between reboots (I use hibernate), I suspect that there was a line of apps with "run once on reboot" instructions to perform. And this time, the earliest restore point is after my last good reboot so restore did not save me this time. Partly as I have been hammering the laptop heavily recently.

Device manager shows the following for "keyboard" and "trackpad" : "A driver (service) for this device has been disabled. An alternate driver may be providing this functionality. (Code 32)"

This seems to suggest that maybe some other software has installed a filter (or something) to capture these devices. I sus... Read more

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I have the 2016 XPS 13 (9350).
Occasionally single tapping on the trackpad no longer works. Instead it assumes a click and hold action - when you move the mouse it'll highlight things you go past or when you tap on a file it will drag on it. The only way to work around this is to physically click the trackpad everytime. Restarting fixes the problem but it still reoccurs every once and a while.
Also when I go to settings --> about --> it says XPS  8700. The laptop has intel i5-6200U CPU @ 2.3 GHz 2.4 GHz so it's the 9350 right?
I've also been getting around 6.5-7.5 on moderate usage - YouTube, facebook most often. Is this normal?
Any solutions? 

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Lately I have noticed that the buttons on my trackpad no longer work reliably. This has slowly been getting worse and when using it last night I noticed the trackpad is noticeably bulging out now (a few mm). From a small bit of reading it seems this might be some issue with the batter bulging? what can I do about this? The system warranty ran out in Feb 2017, so am I out of luck here?
Thanks for any suggestions!

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There seems to be quite a few issues related to the 'precision' trackpad on many laptops Dell is producing. I just bought a 15in XPS Laptop which is a beautiful piece of machinery. But shortly after buying it my cursor would float all over the screen. Strangest behavior I've ever seen. When focus is on a program trackpad seems to work fine but when focus is on the desktop you literally have no control over the cursor using the trackpad.
 I've contacted support who have done what they can but now want me to send the laptop in for repairs. As this is most certainly a software issue I cannot justify sending the laptop in losing it for a month to some hardware shop unless they can tell me definitely that this is hardware related.
I will be posting a video of this behavior on YouTube. I've done a full reinstall of Windows, updated BIOS, Chipsets, run extensive tests, and still the problem continues. At this point the best solution so far is to disable all gestures and features of the 'precision' trackpad and carry a mouse wherever you go! Such a shame that a fine piece of engineering like the XPS suffers from basic BIOS issues. I mean it's the trackpad on a very expensive laptop.  

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I am writing this post in concern for my Dell XPS 13 which I bought for school nearly 3 years ago. The trackpad on the machine is gradually becoming more and more difficult to use and I am afraid it will eventually become unusable and that I will be unable to use my laptop at school / in class for note taking or assignments.
I have searched around online and it seems that the issue stems from a swollen battery. I do not have a warranty, and would appreciate some advice on what my options to get my problem sorted out.
Best regards,

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Hi all,

I am having intermittent trackpad issues on Windows 7 with my Dell XPS L321x ultrabook with the trackpad freezing mid-use or not being responsive after turning on the laptop (requiring multiple reboots to resolve).

The freezing is sporadic which makes me think that it is a possible driver issue - I'm using a slightly older version of the trackpad drivers which seem to make the problem occur slightly less frequently compared to the most up-to-date ones.

Can anyone advise how I might identify the exact problem and correct it?


A:Dell XPS L321x trackpad issues

Hi Welcome to Seven Forums .. Which Driver are you using ? ...

Where did you get the Driver from ?

Have you tried the Latest Driver from the Dell Website .. ?

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I am having a Dell Inspiron 5537 ci7 with Windows 8 (64-bit) running.
Occasionally the pointing device starts to malfunction (especially after high-end playing games)
The problem:
"When I click anywhere on a window (be it browser or windows explorer etc..), the window gets deselected. I cant browse at all.
Another browser (Chrome) specific click issue (when deselection isn't happening- The tab closes when I click on it.
Right click also does the same.. (deselects the window)
The problem is gone when I shutdown and start again - Restarting usually doesnt helps"
It seemed like a driver issue to me - I have installed the latest version of synaptics driver from dell (i.e. v16.3.15.3) - didnt helped.
Request support... Its really hindering my routine use

A:Dell 5537 - Touchpad/Mouse Clicks not working properly


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When say browsing newspapers websites, suddenly pages will be opened that I never clicked to open. The touch pad seems to double click on the link by itself!
How do I fix this annoying thing please?

A:Dell XPS 13 2016 - randomly double clicks to open pages

What is the exact system model? What is the current OS installed on the system? When did the issue start?
If the system was working fine earlier, then perform a system restore to restore the machine to an earlier point where it was working fine - http://bit.ly/1JEw2ov
What browser are you using? Kindly test the same with another browser?
If the issue is seen only while browsing, I suppose, the issue could be with pop-ups. Disable popups on the browser and check. Link for Chrome - http://bit.ly/2cLQ8Ev
Restart the system and check in safe mode with networking - http://bit.ly/1LHcO2c
Also, please click my DELL-username and write me a private conversation with the service tag and your Name for case records.
Let us know if you have any other queries.

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FOr some reason, my dell inspiron 7548 trackpad driver reverted to a generic driver and I can no longer configure two finger gestures. The website based on the Service Tag points to a Unifying Driver from Logitech that doesn't seem to make sense, and asks for a small usb receiver. Any suggestions?


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Okay, so this just started happening tonight, but my trackpad and touchscreen on my XPS 15 9560 aren't working like they used to. I've had this laptop for about one and a half months and this is only happening now. 
Whenever I use my trackpad, be it using one finger to navigate Chrome or to select files, the trackpad randomly registers my one finger navigation as two finger scrolling and scrolls down the page. If I'm actually scrolling with two fingers on my laptop, sometimes the trackpad will register this as two finger zooming and will resize the webpage. Sometimes it will even register my two finger use as a three finger gesture and minimize my open windows. I don't know why this has started happening, and why only now, but it has made my trackpad unusable and I can't seem to do basic navigations anymore. 
My touchscreen is also starting to konk out on me. It just plain stops working. I can touch it once, and it will register, but then any more touches won't register. I can't scroll with the touchscreen and it becomes unresponsive. 
This is my only laptop and the laptop I will be using for the next four years. I'd really appreciate help in fixing these issues. Thanks.

A:Dell XPS 15 9560 Trackpad and Touchscreen Issues

Hi massimoabad,
Thanks for posting.
Since your system is so new, you should take advantage of the warranty you paid for.  Please run the system diagnostics by pressing F12 at startup, make notes of any errors, and contact Dell Tech Support: You can contact them at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session at: http://dell.to/2v4snVm

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Hi, I own the Dell XPS 15 9560.
How can I speeds up the trackpad scrolling when web browsing?.

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So it looks like my XPS 15 is experiencing the same issue and my internet search led me here. How do I proceed in fixing it?

A:Dell XPS 15 9550 Battery Bloat Trackpad

Please PM me with your contact details/email, your service tag and a photo of the system.

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As the title says I have a Dell Laptop with windows 7 the trackpad has been fine for the long period of time I've had this device however it recently started moving on its own now and then when I type. Typing this now its doing it and constantly moving
the cursor making me accidentally write over text. Everything I read said to disable it but I cannot. I tried pressing the shortcut key on my keyboard to turn it off but it doesn't after this started happening. I went into Control Panel - Hardware etc to disable
it there and the check box for disable is grayed out and I cannot click it. What do I do? This thing is driving me insane I need to work on this computer. Please help :(

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Hey all,

Just thought I would toss it out there. I have finally got all device drivers loaded for the Dell XPS 13 Ultrabook. I wanted to thank the crew here for the help on the driver package for the display driver (Intel 3000 Driver).

Just some crazy stuff like the auto dimmer on the screen was always lowering the screen display to its lowest level. To fix this I disabled it in the advanced settings in the power management area of the control panel.

I just wanted to get peoples thoughts though. The mouse driver while loaded including tray icon is only partially working. The multi gestures don't work at all, the side scroll doesn't work and it makes the unit much less functional.

Am I stuck waiting for a new driver or is there anything that might be able to be tweaked to get it working better? It is Cypress Trackpad (ACPI\VEN_DLL&DEV_052E) running driver

A:Dell XPS 13 Ultrabook Blows on 8, Trackpad Issues

Hi EricW,
I have found two newer drivers than your current one, give them a try and see whether it solves the problem for you:

Drivers and Downloads | Dell [United States]
Drivers and Downloads | Dell [United States]

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Hey Guys,recently I have purchased Inspiron 5577 Gaming laptop, and seems that the trackpad is loose. It make flapping or like rattling sound even only tapped but not pressed to click. I am just providing the link of the clip for the bettter understanding of my issue. So please let me know if it is how it is designed or it is something like faulty hardware ???

A:dell Inspiron 15 5577 loose trackpad

It should not be that way - contact Dell to return the system for replacement.

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Hello again Seveners!

I come to you with yet MORE computer problems! Hopefully you brainboxes can find out what's up this time, too!

Okay - so my friend has asked me to try and fix his Dell Inspiron N5040. I have tried, but to no avail, and am seeking 7-support!

The built in trackpad is playing silly buggers. When the computer has logged in (and Windows in finalising the loading of programs), left clicking with the mouse causes the right click menu to open. This is rather annoying. After about 5 minutes, the problem goes away and is fine.... for about 5 minutes! It then keeps trying to right click everything, makes me unable to click on the Start button or any other Taskbar items for that matter. The only way to make it work again is by pressing Ctrl + Alt + Delete and then pressing escape. It will then happily allow me to left click again - as if by magic!

The same thing happens if I try and use an external USB mouse, although it is a lot more reliable than the built in trackpad.

I do have a technical brain, so I have thought and tried the following. Hopefully you can see something I overlooked!

- Checked that the trackpad wasn't disabled - but no - the trackpad still allows me to move, just clicking with the buttons wont work. I will also add that it stops be being able to click using the touchpad rather than the buttons, too.

- Uninstalled and reinstalled the drivers. - Same problem.

- Tried to update the drivers - Marked as up to date.

- Che... Read more

A:Built in trackpad not responding correctly - Dell Inspiron

If I had to make totally wild guess, I would speculate there is another program running that takes control of the pad. I would boot in a safe mode to see if that helps, if not I would try to look at all services running and disable some. Usually there is brief description to give you an idea if it's safe to disable. I don't see virus scan in your list, I would start with that.

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I have a dell xps 13 9360. My trackpad is fine except for one issue. When i try to move the cursor a few pixels, ie trying to click a button or any precision work really, the mouse either doesn't move at all or does move then comes to a complete stop even if my finger keeps going. This only happens when i move the cursor at lower speeds. If i swipe fast, it is really responsive and precise.
I've tried to set the trackpad speed to the highest, enable precision thingy and remove or shorten delay. That is not the issue.
I've seen others have the same issues:
I assume the "delay" you're experiencing isn't really a delay but actually it requires you to move a significant amount on the trackpad before it notices you're moving the cursor. This is the exact same problem my old XPS 13 9350 had (all three of them). There is no "fix" to this as far as I know, because this is a windows driver based trackpad and for some retarded reason, windows thought its a good idea to do this. There are alternatives to this, by using 3rd party drivers from synaptics that "fix" the cursor problem, but then you lose other features like multi finger gestures i.e scrolling, pinch to zoom etc
Here's a video of the issues: https://youtu.be/ALRLFjVuJ-M
Is there a good fix for this.

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Hi all,

I've basically spent the whole day looking for a solution (which I still don't think I have), so figured I'd try my luck here.

The trackpad/touchpad (mouse cursor) on the Dell XPS 13 (9343) will randomly freeze-up, stop scrolling, stop being able to mouse click, start randomly resizing/scrolling or will cease to do anything at all after a while. This is a known issue apparently and commonly experienced by most owners.

Does anyone know of an actual solution for this? Dell released a firmware update that supposedly addressed the issue however unfortunately mine started doing it again today to the point where I had to literally power the machine off and reboot.

From what I've read here:

YES!!! A SOLUTION/ACTUAL WORKING FIX! XPS Laptop's - Touchpad / Touch pad / Mouse issue. Windows 8/10 need apply. Scrolling in Chrome mirrors that of Edge. Now THIS is Precision. Scrolling you're actually used to seeing on a laptop. : Dell

It sounds like my next move might be to try installing the windows 10 PS/2 generic driver from Synaptics?

Any advice/help on this would be greatly appreciated! I can't really find any solutions or updates past 2015..

Between this and trying to update my sound driver, I'm losing my hair, FAST.

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So a couple of days ago I noticed that my trackpad was begining to raise up off my laptop. Some quick google searches indicate that this is due to a known issue of the battery swelling. I purchased the computer 1.5 years ago and it is no longer under warranty. Additionally, it looks like the battery for this laptop has been discontinued. 
As this laptop was billed as a premium product, I'm concerned by this issue and I refuse to have to buy a new laptop when this one is less than 2 years old. What is the process to get a replacement battery for the XPS 15 9550? As of now it is dangerous and a potential fire hazard if the battery continues to swell.

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Yesterday I decided to call Dell support (out of warranty) and spoke with someone. I mentioned my laptop has raised trackpad and it started a few months ago it was slightly raised but in the recent weeks it has raised a quite bit. The person I spoke with said to send it in and they'll replace the trackpad. I mentioned the raised trackpad is likely caused by swollen battery. He said he wasn't aware of it. I asked him to do a Google search. He seems oblivious that battery is the culprit and kept suggesting to send it in to have trackpad replaced. Eventually, he said they did not have new battery replacement in stock and suggested I find it elsewhere.
After doing some reading, I'm now concerned about safety hazard as well as further damage to the unit if the battery continues to swell. I will need to remove it as soon as possible. I've seen some comments that seem to indicate this is a known issue on the other hand it's something Dell refuses to acknowledge.
My laptop is about 1.5 year old and given the issue being widespread I feel it's a manufacturer defect.

A:Dell XPS 9550 - raised trackpad (swelling battery)

It is a safety hazard - get the battery out of the system immediately.
In at least some cases, Dell will replace the battery and repair the system - but get the battery out of your home or office in the meantime.  

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hello again
i need a little advice
i changed the keys on the keypad and now touch pad doesn't work at all
tried old one and it doesn't work either
made sure ribbon cables where connected and the pull tab up
am i missing something?
not the first time this has happened on a 1525
any help would be much appreciated

A:Trackpad not working on Dell 1525 after changing the keys

Are you refering to the tab (that swings up to release) on the connector the ribbon sits in?

If so, the tab needs to be up in order for the ribbon cable to be inserted fully, and its then pushed down so its flush with the ribbon.

I've also renamed the title of your thread to something more suitable, as this will help you get better assistance from others.

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I just recieved the 7510 about 2 weeks ago and have been getting increasingly annoyed with the trackpad which seems to  have issues. The trackpad never seems to stop working completely, but it seems to get stuck for a second pause or stutter frequently. Any suggestions would be welcome.

A:Dell Precision 7510 Trackpad Issues - Xeon Processor

I have not had issues with mine but I think I read somewhere "go to control panel -> mouse and turn off gesture support"


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I have removed the original Win10 and reinstalled from scratch Win8.1 Pro on my Dell xps 13 9350. I have downloaded all the possible drivers from the official "Dell driver download" page and run them all in the order suggested. Also the BIOS is updated. However, there are still several devices not recognized: 1. There is no Win8.1 driver for the trackpad. The one of Win10 is not compatible with Win8.1, so the trackpad is currently recognized in the device manager as PS/2-compatible. Moral: the scroll function does NOT work!! 2. Under "other devices" I get two "PCI data acquisition and signal processing controller" icons and one "unknown device" flagging "there are no compatible drivers for this device" 3. After installing the latest drivers (February updates -not sure which one in particular created the problem) I now get also under "IDE ATA/ATAPI controllers" and icon with "Standard SATA AHCI Controller" flagging "this device cannot start. (Code 10)" While I can live with 2. and 3., the issue 1. with the trackpad is VERY annoying, and it would be great if Dell would provide a driver for it (btw., this model is now more than 3 months on the market). PS: the February update seems has fixed part of the problems with the WiFi and with mouse. I could solve them temporarily in January by installing other drivers of another model (Dell xps 15 9550), in particular these two: Communications_Driver_G1... Read more

A:Dell xps 13 9350 downgrade windows 8.1, trackpad not working and other issues.

Hope this helps for items 1 and 2, not sure about item 3...
For item 1, have you tried using the Windows 7 touchpad driver?  Download link below.  When you run the downloaded Dell Update Package, choose Extract (not Install), and create a folder to extract the files.  Then right click Setup.exe, choose Properties, then click the Compatibility tab, and then check the Compatibility box and choose Windows 7.  This should allow the driver to install successfully.
For item 2, you'll need to install the Serial I/O driver, which isn't listed for Windows 8.1, but you can find it in the Dell Driver Pack for Windows 8.1, link below also.  You'll need something like 7zip to extract the CAB file, but you'll find the driver buried in there.  Once you have the driver pack extracted to a folder, you can go into Device Manager, then right click the PCI Data Acquisition device, then choose Update Driver. Then choose Browse, and point it to the extracted folder and make sure include subfolders is checked.  The driver should then install.
Windows 7 Touchpad driver:

Windows 8.1 Driver Pack:
http://www.dell.com/support/home/us/en/19/Drivers/DriversDetails?driverId=DRW70&fileId=3491046975&osCode=WB64A&productCode=xps-13-9350-laptop&languageCod... Read more

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After noticing the trackpad being very lifted (>2mm), I began to search online for possible reasons and found out that many other people have complained about the swelling battery. I opened up the laptop and indeed the battery is bulging like a balloon. All these happening to me right when I am rushing to complete my thesis.
Spoke to Dell online chat service officer and was simply told to contact technical support in UK (I am studying in UK). I am having my fingers crossed after reading many other users' experiences about poor or non-existent help from Dell. Worse still, I am looking for sources to purchase a replacement battery as a last resort in case my call with Dell ends up in despair, and there is none that seem to be reputable or reliable.
Sharing my problem here for the benefit of those yet that come across the same problem, and if I'm lucky, get some help from Dell or fellow users as well. Seems that Dell has not been acknowledging the problem or helping users in this matter which is pretty apparent a battery defect issue. Dell should get its battery supplier to rectify or replace all these problematic parts. It is not just a reputation issue, it is a big safety risk! (I have kids)

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Hey guys and girls, my Thinkpad X1 Yoga 2018/3rd Gen's trackpad is giving off loud 'clack' 'clack'noises while sliding across the trackpads surface. I do not press it whatsoever and it occurs while sliding across different regions. I have the neweset drivers and the the newest Lenovo Software (via Lenovo Vanatage) and Windows10 updates installed. Any guesses?  CheersFelix

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My brand-new P50 laptop was behaving as though the left trackpad button was sticking. When single-tapping the left trackpad button, it would behave as though the "click n' drag" setting was enabled: the trackpad would override the keyboard, preventing me from typing until either the trackpad was moved again or the button was clicked again.  I work for Microsoft and have always used Lenovo products without ever having encountered an issue before, so I was more than a little surprised. I called Lenovo support, and they were less than helpful. In the end, they suggested that the trackpad itself was defective. The laptop was orvernighted to the repair depot in the southeast. Naturally, there was a three-week wait for parts - despite this being a model currently in production. Finally, after causing a stink (this is, after all, my primary work machine), a helpful support tech located parts at another facility. Another week later, and my laptop was back - with the SAME problem continuing to surface. This time I dug deeper, looking into the various trackpad settings, tweaking the various "accidental interrupt" delay settings, verifying that the "click to drag" feature was disabled, and running various diagnostics on the trackpad itself. The one interesting thing I noted was that the button-stickiness only seemed to happen in applications (IE, Word, etc.) - the button "stickiness" didn't happen when scrolling through Windows... Read more

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Hellow fellas, i was adviced to ask my questions here hoping for some assistance, and before all please excuse my poor english.I will try to be as simple as posible..
An year ago i was assigned to work in neighbouring town and i had to share apartent with few people from collage that i did not trust that much, and by the end we were in very bad relations so moved out. Now since one of them have quite good knowlage about software and stuff (although not professional as far as i know), i fear they may had something installed on my Dell Inspiron laptop. I mostly fear about keyloggers and remote control programs. Now apart from our mutual dislike, we are also working in rival companies now so i do believe there is reason for something like this to had happned. 
I always though that simply locking my lapotop with windowss password would be enough, but recently friends told me that it is possible for someone to plant keylogger on to your device even when locked- by using bad usb or similar stuff. Once he had my password he could easily access the laptop while i am out. So here are my questions:
1. Can keylogger really be installed on my laptop while my windows is locked, whitout me noticing anything when i log in?
2. If they couldnt had pulled number 1
- If they had tiny flash inserted into the laptop- that i had not noticed-, can it imediatlly on autorun install something the moment i unlock the windows and without any message or pop up showing, telling me somet... Read more

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Is there any way to disable the physical volume button in the soundbar? So that the volume control will only be done through the OS?

A:Disable physical volume button in Dell Soundbar AC511


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I have a Dell M5510 precision laptop for business.  Around January 2017, 7 months after owning this laptop the track pad started to come loose. At first I didnt know why, it was very minor, then each month it started to come off more and more. Around 2-3 months ago I stopped being able to use some of the functionality of the trackpad. I finally took the laptop apart to find out the battery had expanded and was causing this issue.  I purchased a M5510 with every upgrade (xeon, 4k, larger battery etc) and figured I would not have any issues as I use this for work. Has anyone else had similar issues on the M5510 Precision series?
It looks like the battery is very swollen in multiple cells and the trackpad looks like its about to blow right off the laptop.  
I'm also not sure how safe it is to use this laptop for business travel now that it looks like the cells are expanding and lithium ion explodes.

A:Dell M5510 battery breaking my trackpad and looks like its ready to explode (4gvgh battery)

So first thing is stop using the computer.  If the cells are expanding that could cause a safety issue.  I would call Dell ASAP and have them replace the battery which is obviously defective.

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i have a dell Inspiron 1440 running on windows 7. whenever i either start or wake from sleep, the trackpad has a situation where the left click become the right click and the right click does nothing. I have to crrl+alt+del task manager and then close the window out to get the mouse back to normal. I checked and im on the most updated version of windows. Please help with this annoying problem.

A:odd trackpad issue with trackpad

for such kind of problems sometimes a driver update works.
u can open ur device manager and then by chhosing the mouse u can update its driver online..
hope this will work.

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I recently upgraded my Windows 7 laptop from 4GB of physical memory to 8 GB. The Bios immediately recognized the added memory but it appears the Task Manager physical memory has not changed and only recognizes ~3.5 GB of available memory. Is there a way
to have Task Manager recognize the added memory? Is the fact that the Task Manager does not recognize the added memory mean other functions are not recognizing the added memory?

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