Over 1 million tech questions and answers.

HP 9470m Mute button do not mute

Q: HP 9470m Mute button do not mute

I just bought a HP 9470m Ultrabook. 3 days ago, the hard mute button (next to wifi button) still works fine. However, I just updated BIOS today. After that, the button does not work at all. It does not mute. When I press it, it just shows the volume bar. It does not even increase or decrease the volume. Any one has the same issue and can suggest solution? Thanks,

RELEVANCY SCORE 200
Preferred Solution: HP 9470m Mute button do not mute

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: HP 9470m Mute button do not mute

Hello @bluesky141, Please try to load defaults after going to BIOS, Tap F10 at the boot. Go to BIOS Page. Under MAIN Tab, click Restore defaults > Save changes and exit. See if that helps. If not reinstall drivers from the below link, restart after installing and check if that works.http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5271102&swItemId=ob_130088_1&swEnvOid=406... Hope this helps, for any further queries reply to the post and feel free to join us again **Click the White Thumbs Up Button on the right to say Thanks**Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem. Thank You,GBL84I am not an HP Employee

Read other 4 answers
RELEVANCY SCORE 120.4

The light on this button has always been dark when volume was on, and orange during mute.  This condition seems to have started with recent, unknown update.   Don't know if it is a keyboard issue or sound driver issue.  Can't find drivers for either on HP drive download site.

Read other answers
RELEVANCY SCORE 116.4

Hi, recently I bought a new keyboard with multimedia keys
Model : Microsoft Wireless keyboard 1000
All the keys are working fine, I also installed the latest drivers and Intellitype Pro to the correct OS i'm using.
However, when I press the mute/unmute button, the volume bar shows up, but does not actually mute. It seems like it flashed the mute symbol for half a second but it still just stay unmute. I tried using the default Microsoft sound driver and the latest Realtek sound driver but still no luck.
I also tried turning HID services on and off but still the same
BUT, I remember the mute button WORKING until a few days ago.

I don't know if it is due to the Windows Update, or something to do with my motherboard driver or something else. The roll back driver option is greyed out in Device Manager so I don't assume that is the problem..

I'm currently using:
Windows 7 Ultimate 64 bit
Microsoft Wireless Keyboard 1000
YAMAHA speakers YST-M15 (really old model)
Realtek High Definition Audio Driver 6.0.1.5859
ASUS M3A78-EM Motherboard

I'm really confused because if all the multimedia keys are working then it should not be a driver problem. If the volume up/down is working then it should not be speaker problem. It is ONLY the mute button that is not working.
Thanks in advance for any replies.
 

A:Responding to Keyboard Mute button, but does not mute?

nvm problem solved
since im using old speakers i installed AC'97 drivers and it works now
 

Read other 2 answers
RELEVANCY SCORE 112.4

unMute/mute button keeps coming on/Off.  Just started after 2 years of using the ThinkPad E4 31 and dragonVoice recognition.  So basically prior to Tuesday, May 31 I never had the icons pop on and off on the screen and now it's been challenging using Dragon is a pop on/off and turn the Dragon microphone on and off.  Any words of wisdom?  Much thanks and peace

Read other answers
RELEVANCY SCORE 99.2

Suddenly yesterday after a reboot, the system interrupts process jumped to 100% usage and my caps lock, fnlock, speaker mute, and mic mute lights stopped working. I rebooted multiple times and the system would totally lock up after a few seconds. I clean-installed windows 10 and installed vantage and all lenovo drivers and none of the lights work still. The keys themselves work, but the indicators do not - I can mute my speakers or mic or turn on caps lock just fine.  No error codes from the built-in diagnostics or vantage, lights don't work in a linux live USB. I have power cycled multiple times, reset BIOS to default, and pushed the reset button on the bottom of the laptop while it was off, nothing helped.  What do I do now? 

Read other answers
RELEVANCY SCORE 99.2

Mute button light indicator (red) on keyboard wont turn on when i press it. The function itself works though. light just doesnt show.











Solved!
View Solution.

A:mute botton light indicator wont turn on on my laptop. mute ...

Hi, Try the following. Download the IDT Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe When the Chipset reinstallation has completed, shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed,... Read more

Read other 4 answers
RELEVANCY SCORE 98.8

I recently factory reset and installed windows 10 on my P51 and ever since the mute microphone and mute computer keys dont seem to function normally. The mute microphone key (above numpad and F4) does nothing at all, and the mute computer key seems to mute the computer but the on keyboard indicator (led above numpad) does not light up anymore. I tried seeing if it was an audio/ keyboard driver issue but they both say theyre up to date. Any suggestions?

Read other answers
RELEVANCY SCORE 92.4

Hello i've never really had any trouble with the f1-f12 keys before because i never reall used them but when i want to use it it only lets me mute my volume. I was wondering how I could change that in order to make both work.

A:How to use f6 instead of mute button

Press the fn key plus the F6 key.

Read other 1 answers
RELEVANCY SCORE 92.4

My laptop mute button stays orange/red and I can't get it to turn off, and when I try to turn up the sound from the control panel it slides back to mute. I've restarted the laptop, tried instaling everything from the assitant, and nothing has worked. Please help? Preferably in simple, easy steps.

A:mute button

 1. Insitall Quick Launch software.2. Uninstall and Install quick launch and audio software (Not Driver)3. Check if any other devices connected to the computer is reducing/changing the volume.This looks like software issue and not hardware so the drivers and application are causing the issue.

Read other 9 answers
RELEVANCY SCORE 91.6

I can't turn mute button off, help needed

Read other answers
RELEVANCY SCORE 91.6

mt mute button is working but it light ni not working i use hp convertable laptop for 1 year

Read other answers
RELEVANCY SCORE 91.6

I purchased a HP Pavilion dv6t - 7000 series laptop. I have had it for 3 weeks, and now the mute button light won't work. The mute button itself works, but not the light. How can I fix this? I run Windows 7 64-bit if that is of any use. Thanks!

A:My Mute Button Light Won't Go On

Hi Please try to download these drivers given below & check if the button works fine. HP Quick Launch Software IDT High-Definition (HD) Audio Driver

Read other 9 answers
RELEVANCY SCORE 91.6

I'm running Windows XP professional version 02. I can't uncheck the mute button on the volume control. I tried going to the control panel and unchecking it there, but it still won't budge! I can get it to be unchecked by clicking it repeatedly, but it always manages to recheck itself. I have avg free edition and it didn't find anything. When I go to the sounds and audio device properties, I can't uncheck it there either, and next to the unmute button,the speaker picture with the no symbol on it is flickering. It's freaking out. What should I do?

A:Cannot uncheck Mute button

""I'm running Windows XP professional version 02."" ??Is there a reason why you cannot update to SP3 (I run XP Pro SP3)I must assume you have gone Accessories >> Entertainment and also checked it that way ??How long has this been a problem, and have you checked System >>Device Manager to see if there are any Yellow / Red ( ! or ? ) marks -Have you added any hardware / software recently ??Thank You -

Read other 1 answers
RELEVANCY SCORE 91.6

mt mute button is working but it light ni not working i use hp convertable laptop for 1 year

Read other answers
RELEVANCY SCORE 91.6

mt mute button is working but it light ni not working i use hp convertable laptop for 1 year

Read other answers
RELEVANCY SCORE 91.6

I have a Toshiba A300 laptop (previously ran Vista 32 bit, now running Win 7 64 bit).

The laptop has a row of media controls above the keyboard. The controls work fine, except the "mute" button, which when pressed first caused UAC to pop a permission window. When I check "yes" to allow, the speakers mute.

But I don't want UAC to always be prompting me whenever I want to mute the speakers - but I do want UAC enabled in general.

Thoughts anyone?

A:Mute button causes UAC prompt

I don't know of any way to exclude any particular function from UAC, but have you tried using a lower setting than what you are using?

Read other 8 answers
RELEVANCY SCORE 91.6

Hello for the first time. Before 10 days I have installed window7 on my HP CQ60 laptop and installed all drivers that my laptop needed, but than I found really stupid problem. It is HP Quick Launch Button. When I install this driver my problem, that is mute button doesn't work, still doesn't work. After hours that I was looking for answer I never found one. The funny thing about this problem that when I go to folder where HP QLB installed and click on Setup. When Installing finished mute button works, BUT when I turn of my laptop to next time to use my laptop mute button doesn't work. I hope you will help me and you know the answer for my problem.

A:Mute button problem

Make sure you have not disabled that program in MSCONFIG this happened to me. It was because I had disabled it at startup.

Read other 8 answers
RELEVANCY SCORE 91.6

I've got a Pavilion Notebook - 15 model no. ab032tx
On installing the IDE audio driver it give the error that it is not supported and aborts. Please help

Read other answers
RELEVANCY SCORE 91.6
RELEVANCY SCORE 91.6
RELEVANCY SCORE 91.6

I searched and did not find this problem previously. My mute button above my keypad is malfunctioning. Upon boot, it is active with the orange light.  When pressed the on screen display comes up to shot the laptop being unmuted.  Unfortunately, everything is still muted despite it appearing not to be.  Any ideas on how to turn that button off or fix the issue?

Read other answers
RELEVANCY SCORE 91.6
RELEVANCY SCORE 91.6

Hello I have an hp pavilion dv7 and the mute button has been stuck for awhile, I went on the website to download new drivers and for perhaps maybe 30 mins the mute button was unstuck however it went back to being stuck all of sudden. Help please . My pavilion is the dv7-1245ca and is running on windows 7 64-bit











Solved!
View Solution.

A:Mute button stuck

Hi, It's puzzling why the installer for the Audio driver failed, but try the following to see if it's any more successful. From windows Control Panel, open Device Manager and open up Sound , Video and Game Controllers.  Right click on the IDT audio device and select Properties.  Click the Driver tab and then click Update Driver.  Select to check from the internet and see if another driver is found and installed.  If it is, restart and then check the function of the Mute button. Regards, DP-K

Read other 10 answers
RELEVANCY SCORE 91.6

Windows 7 Pro  installed . Volume up/down buttons work . All in Device manager working. The mute button however does not work. Software or hardware ?













Solved!

Go to Solution.

A:T61 ( 766416U ) Mute button

Hello Tercr6,
 
The issue is with software, kindly install Power Manager and Hotkey features
 
Restart the system and check the Mute button should work now.
 
Best Regards,
Tanuj

Read other 5 answers
RELEVANCY SCORE 91.6

I generally keep the mute button on my laptop on because I generally don't need sound. However, for a while now starting like a couple months ago, the mute button will not stay off when I turn it off. When I turn it off I'll get sound for maybe a minute or 2 and then the mute button will turn on all by itself. When I turn the mute button back off the volume is also at 0, not the level I had it at before it turned off which is what used to happen. This is extremely frustrating is there a fix?? I've tried the find and fix problems application but it comes up with nothing. My computer is also up to date.

Read other answers
RELEVANCY SCORE 91.6

My P51 mute button is stuck with the orange light on and will not turn off when you press the button.  The F1 button will not turn it off either.  I resolved this problem in the past by downloading and reinstalling an audio driver from the Lenovo website, but when I try that now, I get a message that the audio driver did not install because the downloaded driver was no newer than the driver currently installed.  So for now I am stuck without sound.  Can anyone help?

Read other answers
RELEVANCY SCORE 91.6

My WIFI Button Turns white when on and turns orange when off which is fine. But the mute button next to it doesn't turn orage weither on or off it's just always white. is that normal or I'm having a problem ?

Read other answers
RELEVANCY SCORE 91.6

I have a HP ProBook 450 G2 laptop. The mute button light won't work. The mute button itself works, but not the light. How can I fix this? I run Windows 8.1 64-bit. Thanks!

Read other answers
RELEVANCY SCORE 91.6

I have a Compaq Presario 2500 Laptop running Windows xp Pro. All of the Sudden the mute button no longer works. Holding the fn button and the backspace key down doesn't mute it either.

Anybody out there have any ideas about what caused this, or a solution.

Any suggestions would be very helpfull.
Thanks
dad47

Read other answers
RELEVANCY SCORE 91.6

Hello about last two times I shut down my
laptop I had the volume muted but then putting
it back on I turned the volume back on but
then the red light wouldn't go off indicating
that sounds are still muted. I keep hitting the
button but no it won't go off. What do I do to
turn it off ?

A:mute button's light won't go off

Susanne03 toBleeping Computer
 
Please post the laptop computer model and operating system next time. Please go to your taskbar notification area beside the clock/date area. Can you manually toggle the volume control and turning on/off?

Read other 7 answers
RELEVANCY SCORE 91.6

Hi,

I have Hp pavilion laptop with vista installed. I have problem with mute button. Its in the touch panel on the keyboard. If I unmute it I can see on the monitor that It is unmuted ,but It is not showing off. If I mute it, It is showing on the monitor not on the keypad. There is no sound. I think I explained this problem. Keypad mute button got frozen.
 

Read other answers
RELEVANCY SCORE 91.6

windows xp the mute button is stuck ON and no application can turn it OFF
 

A:mute button stuck ON

Read other 6 answers
RELEVANCY SCORE 90.4

Hello, I bought a refurbished HP Notebook a couple of days ago, it originally had Windows 8.1 but I upgraded to Windows 10 when I got it, shortly after I upgraded, the Amber light on the mute button quit lighting up, the button still mutes and up mutes the computer, but I'd like to have the light working again.

Read other answers
RELEVANCY SCORE 90.4

my mute button won't unmute - please help 

Read other answers
RELEVANCY SCORE 90.4

I have had my laptop for a few weeks now and the audio mute button light has stopped working: the button still mutes the sound, but the light does not work. Help me!!

Read other answers
RELEVANCY SCORE 90.4

My W520 is running Windows 7 . The mute button used to work. It doesn't now. To my knowledge I've done nothing to effect it. windows 7 updates are all current. I need to be able to mute it when using Skpe and other conferencing software. I has always worked in the past. Any help will be greatly appreciated.Mike

Read other answers
RELEVANCY SCORE 90.4

I just downloaded and installed the new windows 10 anniversery  update  but now my mute button won't light up. it still works it just wont light up i really need it to light up.

A:mute button not lighting up after update

Hi, Try the following. Download the IDT Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp63501-64000/sp63555.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers.  Right click the IDT device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp63001-63500/sp63408.exe When the Chipset reinstallation has completed, restart the notebook. When windows has reloaded, open your Downloads folder, right click on the IDT installer and select 'Run as Administrator' to start the installation.  When this has completed, restart the notebook again and let windows fully load for a few minutes before checking. Regards, DP-K

Read other 1 answers
RELEVANCY SCORE 90.4

How's it going? I have a problem that's been driving me crazy. I'm new here so forgive me and feel free to direct me to any thread if it's been posted already.

So I have a HP DV6-2162NR laptop and the mute button (touch) is stuck in the mute position (see picture).

The button works completely fine, as in it will mute and unmute on command but the button does not change color from orange to white.

I couldn't do a system restore because there wasn't one saved. I tried disabling the sound card but that didn't work.

I'll restart it and it turns white. But as soon as Windows 7 loads, it turns orange and stays orange.

Any ideas? I'm trying to do this without resorting to a format. Thanks..
 

A:Mute Button Light Stuck

Read other 7 answers
RELEVANCY SCORE 90.4

My friend puts Windows 7 Ultimate on my computer and when I got it back, I noticed the my mute button was not turning orange when used, then I noticed my QuickPlay buttons didnt work at all. I read almost all the threads and was able to get my QuickPlay working again but for some reason cannot seem to find the right thread for my non orange mute button. I installed drivers from HP for vista and 7 and changed the compatibility to vista service pack 2 but light is still blue. Could somebody please help me? Bugs me that its not working. Oh yea, I have an HP Pavillion DV6000 series special edition. HP Pavilion dv6000 (GA449UA#ABA) Thats my product number.

A:HP quick launch mute button

Welcome to Seven Forums madisonsexy86. Have a look here and see if it helps:

Get HP Quick Launch Buttons in Windows 7

A Guy

Read other 7 answers
RELEVANCY SCORE 90.4

Hello,  I have a problem with a key on the keyboard of my  Notebook 250 G4 , practically no longer lights the red LED located below the audio / mute button (f6), used to work, I noticed today by accident. How can I fix?

Read other answers
RELEVANCY SCORE 90.4

Ok, so I also made a video explaining my problem and doing some tests on it.  I've also attached a profile of all my computer's specs in the attached PDF form.  You can view the video at this link:https://goo.gl/photos/VrvjcAJy5beRt4B38For some reason, all of a sudden out of the blue, the red LED light of my Microphone mute button will not turn off.  No matter how much I press it, it doesn't go away.  It's really annoying.  In addition the button doesn't work.  I'm fine with the button not working as I've trained myself to not rely on those things anyways.  I really just want the light to go away.  It's very distracting.  The light stays on even in BIOS and the button is not doing anything. Thanks

























Belarc Advisor Computer Profile.pdf ?325 KB

Read other answers
RELEVANCY SCORE 90.4

My mute light does not turn off even when I unmute my device.

Read other answers
RELEVANCY SCORE 90.4

I have a Packard Bell TJ75 laptop. Over the keyboard is a variety of touch-buttons (volume up/down, mute, wlan etc). When tapping them, they respond by lighten up, or stop glowing if I tap it again/turn it off. All the buttons respond this way, except the mute-button. When tapping it, the volume-icon on the screen shows I'm muting and un-muting. But the mute-button on the computer just keeps glowing...

You guys have any idea what went wrong? As far as I can remember, it worked properly when I bought it.
 

Read other answers
RELEVANCY SCORE 90.4

Hi, my audio hardware driver is up to date but the mute light is not working anymore. Please let me know when there is an update which will fix the problem. My product number is T6E16UT#ABL Thanks and regards.

Read other answers
RELEVANCY SCORE 90.4

MY MUTE BUTTON LIGHT IS NOT WORKING BUT THE FUNCTION IS WORKING FINE PLEASE HELP

A:MY MUTE BUTTON LIGHT IS NOT WORKING

Hi, Try the following. Download the Realtek HD Audio installer on the link below and save it to your Downloads folder. http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69611.exe When done, hold down the Windows key and press R Into the Run window, type devmgmt.msc and hit enter. In Device Manager, expand Sound, Video and Game Controllers.  Right click the Realtek device and select Uninstall - you should also get a prompt to remove the current driver, tick the box to allow this and then proceed with the uninstall. When complete, download and reinstall the Chipset driver on the following link. http://ftp.hp.com/pub/softpaq/sp69501-70000/sp69575.exe When the Chipset reinstallation has completed, shutdown the notebook. Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter. Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter. When windows has reloaded, open your Downloads folder, right click on the Realtek installer and select 'Run as Administrator' to start the installation.  When this... Read more

Read other 1 answers
RELEVANCY SCORE 90.4

my volume was working fine yesterday, and today, the mute light wont turn off, and the black mute box stays on my screen as if someone is pressing the mute button repeatedly. I called HP tech support but he wasnt able to figure out how to fix it. We tried updating drivers and uninstalling the sound drivers, nothing worked...has anyone encountered this problem? any tips or advice? This computer is less than a year old, not sure why it would do this. thank you

Read other answers