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Portege R830-1EE: Supervisor / Bios password - No Boot or login prompt

Q: Portege R830-1EE: Supervisor / Bios password - No Boot or login prompt


yesterday i set the bios/supervisor password.

When i now turn on the notebook, i can see the Toshiba - Leading innovations screen and then it goes dark and won't boot any further.

The harddisk / fan / graphics card etc is working - but i don't see anything nor do i get some kind of prompt or shell or whatsoever.

I tried all those "Press, ESC, Press F2, Press F1, Press INS" stuff, nothing worked out.
I removed the battery for several mins while pressing the power button, nothing.

Maybe somebody has some kind of clue whats wrong with this maschine....

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A: Portege R830-1EE: Supervisor / Bios password - No Boot or login prompt


Did you use some high ASCII character like ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ?, ? etc in your BIOS / Supervisor password?

In the past the usage of such characters prevented the notebook from booting up.
In such case you had to contact the service partner in order to solve this problem.

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Have a Satellite PRO S300 (PSSB0A-06500T) which is BSOD-ing with Stop 7B and I want to get into the full part of the BIOS so I can reset boot order to enable me to re-install Win XP.

Esc - F1 just gets me into the restricted part of Page 1 of the ACPI BIOS set-up. I know the Supervisor password! So how do I get to a password prompt that will allow me into both pages of the BIOS set-up.

I have tried F12 on boot to attempt to get into the boot options on the Toshiba splash screen, but that does not work.

A:Sat S300 - How to get Supervisor Password Prompt to Enter Full BIOS Setup?

I think you hold down a button during power on. Try holding the "INS" key to get the supervisor password prompt to appear.

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Hi all,

I think thereis a bug in the M780 BIOS. I have set only a Supervisor password on all 100-odd machines that we have. There are no other security settings enabled and when a machine goes into deep sleep (ie. after a few hours) they get prompted for the Supervisor password when waking the machine.

All machines are running the latest BIOS (2.10) and WIndows 7 64bit. As we are a school we want to prevent the kids from booting from CDs etc.,

I have configured the Security section of BIOS like so;

User Password: Not Registered
Supervisor Password: Registered
HDD1/SSD1 Password Mode: <User Only>
HDD User Password: Not Registered
TPM: <Disabled>

Any help or confirmation of the issue would be appreciated. Cheers!

A:Portege M780 - Prompted for supervisor password after sleep

UPDATE: I have since discovered that the problem exists when waking from hibernation, not from sleep. I have disbaled this via Group Policy for the "Balanced" power plan which has resolved my immediate issue, although this behaviour still shouldn't occur.

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Hi All,

I have a Toshiba Portege R830, running 32-bit Windows 7 (SP1) enterprise (for work).
I also boot into Linux Mint 14 64-bit, which I have installed on a portable USB HDD (outside work).

I recently bought a USB 3 HDD, but when I connect it to the USB 3 port on my R830, it only gives me USB 2 speeds (25 MB/s).

I checked with some diagnostic utilities (usbdeview, etc), which say that the drive is connected in USB 2.1 mode.

The drive reports itself as being USB 3, the cable is USB 3 (SuperSpeed), and the port I'm using on the R830 is 3.

I experience the same, whether I boot into windows or linux.

I updated all drivers on both OSs, to no avail.

next i tried to update the BIOS, but I keep getting the following error:
"An error occurred while preparing the update environment.
You have not given permission to execute the update."

For the record, this is the BIOS I'm going from, & to.
BIOS Version : Current Ver.2.80 --> Updated Ver.4.10
EC Version : Current Ver.1.10 --> Updated Ver.1.60

Does anyone know why I would not be getting USB 3 speeds (which, for my drive, are expected to be around 40 to 50 MB/s), or why all diagnostics are saying USB 2?

Does anyone know how to overcome the BIOS update issue?
(I've tried safe mode, disabling AV, disabling NX)


A:Portege R830 - USB 3 & BIOS updates

Is this USB driver installed?

Please try to install it and check USB speed again.

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Hi...i have a lenovo B590...this laptop was a gift ...two days ago i power up and no boot...shows boot option menu but no option get charge the system, also cannot boot from the usb key or cd room...i tried remove the battery (the two) but still no boot and the bios supervisor password still appear... anybody know a solution?

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Hello Forum,

i have exactly the same problem as described here, 2 years ago:

I need to update my BIOS, but i cant because the BIOS Updater tells me that Intel-TXT is enabled.
Unfortunatelly i cant disable it in my bios. Its just not selectable. The "cursor" just jumps over it.
I can only "Hide" it which doesnt help.
I have the same for the VT-d and VT-x setting in the BIOS. This is not selectable or changeable as well.

TPM isnt enabled though...
I installed the infineon suite and it tells me that i need to enable TPM in bios to use it. :-(

I have an very old Bios Version 3.1 and i read in the changelog that in V3.4 and 3.5 there were many TPM related changes....

Back then, a user named Paolo30 uploaded a file P007Dv360A_EC77V140.zip to 2shared.com which fixed this.
Unfortunatelly this file was deleted on 2shared.com

can someone please provide that file (or a later bios update) which fixes this?
Thanks in advance.

A:Need Portege R830 BIOS Update without Intel-TXT Check

Port?g? R830-10P belongs to the PT321 series so you need BIOS released for Port?g? R830 PT321

You can download such older BIOS versions from different Toshiba driver pages.
For example: http://www.toshiba-asia.com/sg/support/drivers

On this Toshiba Asia page I could find all BIOS for this Portege model.

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I have problems with entering the BIOS and boot. My device requests a password, what can you do? Toshiba service centers in our city is not present. All I could do - press control, tab, control, enter, and the machine gave me PC Serial

Sorry for my English, I used Google translator.

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I want to update my laptop bios 3.40 with the version (BIOS_V390_ECV160_WIN) , it shows me an error message :
TOSHIBA BIOS Package Ver.4.2.1

"This computer in not supported"


A:Re: Bios update Toshiba Portg R830-1DR (PT321E-0G401EFR)

Check this thread:

try the update to v3.60 before trying the v3.90

By the way: Does VAP (value added package) is installed properly? This package is very important for BIOS update

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Portege R830/PT321E: Bios Update stops with "An error occurred while preparing the update environment..."

Following message seems at first

BIOS Version: Current Ver. 3.40 -> Updated Ver. 3.70
EC Version: Current Ver. 1.30 -> Updated Ver. 1.50
Bios and EC should be updated

During the BIOS update seems following message:

+An error occurred while preparing the update environment. You have not given permission to execute the update.+

My settings:
- BitLocker is switched off.
- No connection to a docking station
- Windows 7 is installed
- Boot mode is on? I guess it means:
"Closes all open programs, shut down windows, and then turns off your computer."

Any idea what the problem is?

Message was edited by: ML

A:Portege R830/PT321E: Bios Update stops with "An error occurred while..."


Maybe stupid question now but why do you want to update BIOS on this, I think, pretty new notebook model?
Have you noticed some issues or hardware problems?

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Hi Guys,
I have a little issue with my Satellite L50-B-PSKT4U laptop and have created a service ticket at Toshiba, took additional warranty and no answer from Toshiba support..Have been on the phone after 3 weeks with their support and after 30 minutes of listening to keep-you-calm music the line get's cut and no support. Called again, after 30 minutes again same story, and 3rd time same wonderful support. One and a half our further no support, so let's try the queue for business laptops......
Within 30 seconds I get a service guy on the phone and I told him I pressed intentionally the wrong option for business support, because I had been waiting for 1.5 hours in total without success and 3 times in a row the line was cut... He told me that this line was for businesses and not consumers.
I told him the laptop was bought and owned by a company, bought via a reseller and my problem is a buggy BIOS from Toshiba/Insyde and could affect also business laptops..The guy became pissed and wanted to bet there was nothing wrong with the BIOS, because Toshiba would not supply buggy BIOSes.
Furthermore BIOS problems are not covered by warranty and if I wanted to get my laptop fixed I had to send it to a repair company and pay their fee for fixing the result of a buggy BIOS supplied by Toshiba..
Are you completely out of your ****ing mind???
This is the last time I bought a Toshiba laptop and will never recommend it to someone else......
Here is the problem:.
I upgraded the BI... Read more

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Hello, Problem 1:I've set the supervisor password some time ago on my T450s. I think I used the special character "!" which was accepted at that time, but I'm not sure anymore today. Now after severeal BIOS updates the "!" only leads to a beep of the system and I also tried all of my standard-passwords without "!" , but without success. Problem 2:Now I've tried to roll back to older BIOS versions to try if one of these accepts the "!". But every version I tried leads to a "secure flash authentication failed"-error after the reboot of the laptop to actually flash the BIOS. The following link says its the Rollback Prevention Enabled, but I checked in BIOS and it's clearly disabled.https://support.lenovo.com/sg/de/solutions/ht117858 Now I have no idea how to proceed. Has anyone seen that the BIOS has accepted special characters like "!"?Are there other T450s which are not able to rollback to older BIOS versions with the above mentioned error? Technical Infos:- Model: ThinkPad T450s 20BW-S03E00 (the one with Intel graphics only and a core i5-5200)- BIOS: 1.29(JBET65WW) Thanks in advance!  Best regards,Linus123

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I just reinstalled XP into an ex lease Lenovo Thinkcentre M57 [6072 ] & trying to actvate Enhanced Security & need a password .Is there a defult p/word for a M57 ?

A:Bios supervisor password


While I have not used that exact model, most BIOS passwords can be cleared by opening the case and removing the CMOS battery for a few seconds. It looks just like a big watch battery on the motherboard. Good luck!


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In the BIOS I set the password for supervisor and user but it is not getting activated. I do not know whether anybody has disabled it permanently. how to get it activated. Is there any command in the c prompt I should give. Earlier it was working.

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Hello all,

I'm in a bit of a bind. I'm working on a computer that needs the boot order changed, so I can install an OS upgrade (2000 to XP Pro) and I can't get into the BIOS without the supervisor password. The individual who had/worked on the computer before has long gone, so that option is out. The default stuff won't work (admin, exec, password...and so on). I seem to remember that you can dislodge the battery, or switch the jumpers (although different motherboards might have different stuff), but It's been several years since I've had this problem and I can't remember the solution.

Any and all help would be appreciated.

A:BIOS lockout...need supervisor password

Not quite sure that'll be crackable. It'll depend on the mobo.

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Hi, I found a script who update the BIOS password:***************************************************** '' Update Administrator Password'On Error Resume NextDim colItemsIf WScript.Arguments.Count <> 3 Then    WScript.Echo "SetAdminPassword.vbs [oldpassword] [newpassword] [encoding]"    WScript.QuitEnd IfstrRequest = "pap,"+WScript.Arguments(0)+"," + WScript.Arguments(1) + "," +WScript.Arguments(2)+";"strComputer = "LOCALHOST"     ' Change as needed.Set objWMIService = GetObject("WinMgmts:" _    &"{ImpersonationLevel=Impersonate}!\\" & strComputer & "\root\wmi")Set colItems = objWMIService.ExecQuery("Select * from Lenovo_SetBiosPassword")strReturn = "error"For Each objItem in colItems    ObjItem.SetBiosPassword strRequest, strReturnNextWScript.Echo strRequestWScript.Echo " SetBiosPassword: "+ strReturn'' Update Administrator Password'On Error Resume NextDim colItemsIf WScript.Arguments.Count <> 3 Then    WScript.Echo "SetAdminPassword.vbs [oldpassword] [newpassword] [encoding]"    WScript.QuitEnd IfstrRequest = "pap,"+WScript.Arguments(0)+"," + WScript.Arguments(1) + "," +WScript.Arguments(2)+";"strComputer = "LOCALHOST"     ' Change as needed.Set objWMIService = GetObject("WinMgmts:" _    &"{ImpersonationLevel=Impersonate}!\\" & strComputer & "\root\wmi")Set colItems = objWMIService.ExecQuery("Select * from Lenovo_SetBiosPassword")strReturn =... Read more

A:Do you have a vb script to set a new BIOS Supervisor Password?

It is not possible to set a password with the WMI interface when a password does not already exist.  This is for security reasons.  Otherwise it would be possible to have malware which runs in Windows, sets passwords that you don't know, and locks you out of your system. It can be done in DOS.  Some customers boot a DOS disk as part of their unboxing procedure to set a known password.  Then they can change it by WMI later (if they want to).  Some large customers order their systems from the Lenovo factory with a known password installed, talk to your account manager if you fall into that category.

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In the Thinkpad BIOS, is there any way to access the pre-boot environment with only the supervisor password if a HDD password is also set? I note that at least on my machine (X1 Carbon 5th Gen), with both a supervisor password and a hard disk1 user password set (I have set different passwords for each), I am always prompted first for the HDD password to enter any pre-boot environment, including:BIOS (pressing F1 at Lenovo screen)the boot order menu (pressing F12 at Lenovo screen)the boot options menu (pressing enter at Lenovo screen)However, for any of these functions, I am not accessing the disk drive and not booting into the drive, but rather trying to access only the pre-boot environment in the BIOS. So why does the system ask for the HDD password? I can see a scenario where perhaps one needs to boot via USB for troubleshooting, or the HDD password is forgotten or some other issue where only the BIOS needs to be entered and not the disk drive.  Is there perhaps a certain key press at the HDD password prompt to switch to a "BIOS only" mode? (I tried the various function keys at the disk drive password prompt, but it didn't do anything) Thanks in advance for any assistance!

A:Possible to access BIOS with only Supervisor Password?

If the HDD PW is forgotton the only way to get in is to pull out the drive

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Hello there, I set my supervisor password long time ago, I still can use my laptop with hard drive password , but now I want to remove the hard drive password. I can not access BIOS to remove the hard drive password.So,Is there any solution? I still have time on my waranty.... Thanks 

A:I forget BIOS Supervisor Password

There is no solution to a lost supervisor password other than replacing the motherboard.  As far as the HDD password, it is encrypted in the BIOS but the encryption algorithm is the same on most models of a similar age.  (You don't say what model you have.)  If you have another machine or anything T400 or newer with an ultrabay, you can remove the password there

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I am wanting to send out either a tool or a script that will check all the desktops and laptops in my clients organization for a BIOS Supervisor password. They are all Lenovo Thinkcentres or Thinkpads running XP Pro. I think this is possible as i have IBM Standard Asset Manager installed on my Thinkpad and it scans for a Power On password and a Hard Drive password. I'm having trouble finding anything on this as every search i have done brings back info on cracking the passwords! There isn't even that much info about IBM Standard Asset Manager. Any help would be appreciated.

Thanks in advance

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Please, help me guys i have one big problem.Half year ago i set bios supervisor password because of my roommates.Now when i want to delete the password i can't Only ask for pass when i want to go on bios setup...Bad is that i can't do anything in my bios and i can't remove my password.Nothing! I removed batery from my laptop motherboard and nothing happens MSi GX660 btw...Is there any type of software to remove password?
Sorry for my bad english...Thanks in advance

A:Can't remove bios supervisor password, please HELP ME!

Quote: Originally Posted by Strahinja

Please, help me guys i have one big problem.Half year ago i set bios supervisor password because of my roommates.Now when i want to delete the password i can't Only ask for pass when i want to go on bios setup...Bad is that i can't do anything in my bios and i can't remove my password.Nothing! I removed batery from my laptop motherboard and nothing happens MSi GX660 btw...Is there any type of software to remove password?
Sorry for my bad english...Thanks in advance

Does this help;

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When I boot into bios via esc and F1, it wont let me go to any other pages, says the supervisor password is registered but doesn't prompt you to enter a supervisor password to make any changes. I have upgraded the bios version to 2.0 but that hasn't made any difference. I need to change the boot order but can't get into it to change it.

Does anyone have any ideas? How I can force it to ask me for the supervisor password? Or let me go onto the other pages?


A:Supervisor password and BIOS settings

Which laptop model do you have?

Tell us the PSxxxx-xxxxxx number found on the Base Sticker.

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I recently changed my BIOS password (aka supervisor password) on my ThinkPad T400 and I did not write it down. I do remember that the character limit for this password was short (maybe 6,7,or 8 characters long). If I knew the (default?) character limit or length I could rule out dozens of other passwords in my memory and gain access to my computer that much sooner. Ive read every manual and users guide for my laptop and there is no other method readily available, no bypass solution so it is imperative that I remember what I set.. Thanks for your time.

A:Supervisor(BIOS) password for Lenovo T400...

rillo31957 said:

so it is imperative that I remember what I setClick to expand...

Indeed it is. That's the only solution so there's nothing that we can do as we don't assist with password issues as per the site rules.

As a result I'm closing this thread.

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Hello, I wonder if anyone can help ?

We have just started to put a supervisor password onto our Tecra A11 laptops so our pupils cannot set passwords on the hard drive etc.

To get into the BIOS and set a BIOS password, we press F2 as the machine starts.
We then go into the security option, then supervisor password.
Having entered the password we want to use twice, we press F10 to save etc.

The machine starts ok and goes in to windows without a hitch.

The problem we have now is that we cannot get back into the bios at all.
As the machine starts we press the F2 key as before but unlike previously the screen just remains blank and the 'Toshiba leading Innovation >>>' screen no longer appears.

If we keep our finger on the F" key or keep pressing it the laptop just restarts without ever getting to the BIOS screen where I assume we will get asked for the supervisor password we set earlier?

Is there another key we should be pressing as the laptop starts ?

I should add we have added a supervisor password for the BIOS security screen on three of our laptops and all three have the same issue.



A:Tecra A11-1EG - cannot access BIOS after setting supervisor password

I think this should be useful for you:

In some cases you need to press the "INS" key while Toshiba logo appears.

Then a prompt for the Supervisor Password would appear and if the password is certified then the BIOS could be entered by pressing the "F2" key.

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Hi All,

I have installed an anti-theft software in my Satellite R830, but it suggests that I adjust the settings in the BIOS so that it will only boot up from the hard drive, and to ensure no one else can alter it (if stolen) the BIOS settings are password protected.

Can anyone tell me how to access the BIOS settings on boot up?

A:Satellite R830: How to make BIOS settings password protected?


You can secure the BIOS settings by setting the BIOS password.
If someone would like to change the BIOS settings, the BIOS password would be required.

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I have a Satellite R830. As I closed down a notice appeared to say do not shut down until updates had finished. On completion of updates the laptop closed, then restarted. When it re-started on black screen PASSWORD:_ appeared with flashing cursor. I have tried all of the passwords I can think of including administrator password. After three attempts laptop shuts down. Any ideas of which password is required and if there is a safe mode to reboot?

Many thanks

A:Satellite R830 - Re-Boot password

When it re-started on black screen PASSWORD:_ appeared with flashing cursor.

Sounds like a BIOS password.

But to be honest, the story sounds really strange to me… I never read about the BIOS password which could be set automatically during the system update…

Nevertheless, if it’s really a BIOS password and if it’s unknown to you, well, then you will need additional help from authorized service provider… only authorized person is able to remove an unknown BIOS password.

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After I configured to start up the Windows 10 with the safe mode as following method for uninstalling a software, it does not prompt to enter a password at login screen anymore.

It was working fine until now.

I have tried following but no luck.
Pressed Windows icon + r to launch a run command - No responsePressed the space, enter, and any other buttons to launch a password prompt - No response. *It seemed to accept a keyboard entry. i.e. Caps lock worksTried to start up the Windows 10 using F8 safe mode (I know it does not work for Windows 10 but I tried anyway)Switched the Microsoft account by selecting lower left corner account options - It did switched the account but no password prompt.

As I can not login to the Windows, I am using my second PC to create the post. Please help.

A:No password prompt at login screen. Can not login.

Have you reset System Configuration to normal boot (remove the check from safe mode)?

Try pressing the Ctrl key and just type your password blind - there was a bug in the Preview builds, but I haven't seen it since then.

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Hello all,

I hope I can get some help / guidance from some one with more experience with the M400 if possible?!

I reinstalled the OS and setup the biometric security for me, which has worked flawlessly! However I stupidly also set up the boot up security (BIOS Password). So when the tablet gets turned on I can scan my finger and get in without any issues, however I now want to turn the boot up security off. So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

Does anyone know if I can disable the BIOS security while in the OS using the biomentric security rather than entering a password? I have tried just changing the admin password within the win OS but that doesn't work....any ideas?

Any help with be greatly appreciated!


A:Portege M400 - Change BIOS Password within OS without knowing password?

> So I booted it in to the OS and went to disable it....however it asks for my password....which I have forgot as I have been a typical end user and have been only using my bloody finger!

You are speaking about BIOS password which you set up in the BIOS?
As far as I know you cannot remove the BIOS password if you don?t know the old BIOS password.
In such case just the Toshiba ASP could help you? just the Toshiba ASP technician could remove the unknown BIOS password

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I have Portege R830-10Q with 128GB SSD inside, but it is getting too small.
Is there another slot for normal HDD, or do I have to buy [this|http://www.ebay.co.uk/itm/like/261480744399?limghlpsr=true&amp;hlpv=2&amp;ops=tru e&amp;viphx=1&amp;hlpht=true&amp;lpid=108&amp;devi ce=c&amp;adtype=pla&amp;crdt=0&amp;ff3=1&amp;ff11= ICEP3.0.0&amp;ff12=67&amp;ff13=80&amp;ff14=108]
and throw DVD unit out to put HDD inside?


A:Portege R830-10Q slot for HDD?

Portege R830 supports only one HDD or SSD drive.

Regarding the Optical Bay HDD/SSD Caddy Adapter:
I?m not quite sure if BIOS would be able to use suchpart.

In the past some Toshiba notebooks supported the ?Select bay? which allowed you to use the HDD caddy in the ODD bay, but many notebooks don?t support this features.

In worst case you will need to replace your current HDD/SSD with bigger HDD/SSD drive

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Hey. Got a question here: If Password protected sharing is off in Networking and Sharing Center in Vista...

...why am I still getting a login prompt on my WinXP computer?

My network map:
The dashed line is a wireless connection; the solid line is a wired connection. "Nnet" is the wireless router. The switch is the hub which is a part of the wireless router. Michael-PC is Vista, and mdoccomputer is WinXP.

A:Login prompt despite no password protect?

looking at this it seems it must be a bug, just tryed doing the same myself but had no joy when it come to the xp machine. vista could access it no problem tho.

however, one way round it that i can think of is to make an account on the vista PC with the exact same username and password that it has on the xp box, you can also hide this account by adding it to the deny login locally in administrative tools > local security policy. this way the xp machine will login automaticly on that account.

hope this is of some help

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I'm not sure if his has already been asked, but there is some problem occurring with my login screen, instead of showing my account picture, account name, and the password bar there is just a blank screen. This problem has been occurring for a couple months now so unfortunately I can't recall anything that would have caused it. However, I do know that it hasn't been fixed by the most recent updates because of this. I've read that it has some thing to do with an error in the startup files. I believe it might be something to do with the computers inability to access my account's information to output onto the screen (the account picture and name) and be able to asses the user's credibility (password prompt), but I have no idea how to solve that issue. The problem was avoided by bypassing the login screen but I want the password prompt, it seems rather unsafe without it. How can I fix this?

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I need the right driver, maybe it's called "Toshiba Accessibility Utility" Driver written in the manual but not in the huge list of drivers - it?s for win764.

Where can I download it and how is it called?

A:Need driver for FN-Hotkeys - Portege R830


What you need is ?Toshiba Value Added package?.
Visit Toshiba?s download page under

Choose your notebook model and you will find it there.

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Hi all,

Just bought a R830 with Core i5 2520M and stock 500Gb 7200rpm HDD. I swapped out the HDD for an Intel 510 series SSD (250Gb). Performed system restore to factory condition onto the SSD. Everything works well and it's lightning fast (boots to desktop in under 20s).

However, I'm noticing some electronic sounds coming from under the trackpad (vicinity of where the HDD/SSD bay is) when there is moderate to heavy disk usage.
It appears to be some kind of interference with perhaps the electronics of the indicator lights below the trackpad buttons or somethings else?

Should I be worried? And has anyone else experienced this? Also, those who bought factory installed SSDs - do you get any kind of noise from the drive?

Thanks a lot.

A:Portege R830 - Noise after installing SSD

Hi tn9393,

On this way without hearing this noise it?s hard to say if it?s normal or not and what the exact reason is. Easiest way is you test the original HDD in your Portege notebook. So you can determine if the noise is related to drive (SSD or HDD) or it?s an electrical part on mainboard.

But without this test procedure it?s not possible to give you a detailed answer because it?s user to user forum only. If you need professional help contact an authorized service provider in your country and ask for help. The guys have professional diagnostic tools to check everything on notebooks.

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i have a Portege R830-10R, does it have SATA III?
Will I notice a big difference if I decide to change to na SSD and add 4GB memory?

Thanks in advance for any reply!

Have fun!

A:Portege R830 - Information request


I have an Portege R830. If you are asking about adding 4GB of RAM - I guess you're running a 64bit version of windows. I'm running a 32 bit version (for software compatibility) - so can't comment on the effectiveness of upgrading the RAM in this specific instance.

However I have installed a Samsung EVO 750 GB SSD.

This - in my view - has made a significant difference. Boot time is halved and in general opening a programme (such as PowerPoint) feels almost instantaneous.

On other PCs I have - the 'adding RAM' trick is something I've done - and it makes a difference. The SSD has been more impressive. I'd do it - but be careful about which SSD you choose. After much research - I'd only look at a Samsung.

Hope this helps.

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How I change the Keyboard on laptop Portege R830-1DU?
Please send the response to [email protected]


A:Re: How to exchange keyboard on Portege R830?


Generally speaking keyboard should be exchanged by authorized personal only. Small mistake can result with broken plastic parts like keyboard connector.
I presume you don?t have experience with this stuff so I strongly recommend you to visit nearest service and ask for help.
By the way: what is wrong with your machine? Why do you want to exchange keyboard?

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I need change the keyboard and I don't know how.

Please help me


A:How to change keyboard on Portege R830-1DU?

Check please your first post

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Hi everyone,

I bought my self a second hand R830-1ee (i7 2640m, 256ssd, 8gm ram etc)

I paid a high price because of the specs and it turned out that the video adapter is defective. It is very blueish and a bit blurry. The seller dissappeared so I am by my own.

I checked on ebay and there is a fair amount of R830 motherboards with i5s and I was wondering if it would be possible to swap the motherboard with one of those considering they are both r830s.

I don't mind to much the downgrade to an i5 if it means salvaging this bad transaction.

Any help would be much appreciated!

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I have problem with my toshiba R830
Laptop doesnt turn on. I noticed only the flashing LED power.
It shows some error code but i cant find anything about this.
CODE: 00001001
0 - short flash
1 - long flash

I will be very grateful for help

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Info about R830-10P:

[Drivers page|http://pt.computers.toshiba-europe.com/innovation/jsp/supportMyProduct.do?service=PT&ID=smp-product-results&userAction=SMP_RESULTS_PAGE&partNumber=PT3 21E-00U010EP&USER_ACTION=Auto-detect]

According to:
[Intel ark: i7-2620M|http://ark.intel.com/products/52231/Intel-Core-i7-2620M-Processor-4M-Cache-up-to-3_40-GHz]

The processor i7-2620M supports up to 16GB of RAM. As the memory controller is embedded in the CPU, the chances of supporting 16GB of RAM are real. But the notebook datasheet says that the maximum RAM is 8GB.

Does anyone had success installing 16GB of RAM in a similar model of notebook?

A:Can I install 16GB on Portege R830-10P?

> The processor i7-2620M supports up to 16GB of RAM.
And what is with chipset? You have already maximum RAM inside (8GB).

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Hi - I have a Portege R830 and can't identify the exact Model - I have the Serial Number 4C047625H but that is all

The Sticker on the back has been covered with a VOID sticker and I can't get the model number!

Help please

A:Portege R830 - need model details

Run Toshiba Service Station to view the Model number.
Another tool you can use is Crystal DMI (google it).

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Wanted to upgrade from win 7 to win 10
First win 10 check telling "your processor not compatible "
After check for info some changes made in the bios and now . . .
Request me password !
Seems I have to contact Toshiba for solution: whom and where
Thks regards

A:Bios password appears on Portege M

any tips, info ?

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I found my old laptop, but can't boot it - forgot BIOS password. CMOS battery disconnection didn't helped.
Local support asked me go to offline service, but they want too much money for unlocking - this laptop is now cheaper himself.
USA support asked me write here
May be somebody can help to generate unlock response code?
Model is Portege R500 PPR50E-06W012RU

A:Portege R500 BIOS password

BIOS protection is very important feature for protection so it cannot be discussed in public forum.
If someone writes here how you can remove BIOS password every stolen Portege R500 can be unlocked.

I know it costs a bit but this should be done by Authorized service provider.

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I need to change my internal SSD 225GB to a SSD 512GB!

What do I have to do on hardware and software level?
Can I take any SSD?

Thanks for help?

Regards, Florence

A:Portege R830-10v / i7 / Change internal SSD 225GB

The HDD or SSD drive upgrade does not require any particular changes in the software or hardware.
You need a compatible 2.5? SATA SSD drive.

Here is an nice and very useful document how to upgrade / replace the HDD or SSD drive in the Portege R830 & Satellite R830 series.


Of course, after such upgrade, you will need to install the system again? the best choice would be the usage or recovery disk and to recover the notebook to the factory settings.

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I have a Toshiba Portege R830-10Q that I am trying to upgrade from Windows 7 to Windows 10.

When upgrading it stumbles and goes into a repair loop at 29% which then gives me the error 0xc000000f with no way of rolling back.

A clean install, installs absolutely fine but due to Microsoft's activation rules (can only be done via an upgrade unless you buy the product) this is no good.

Has anyone successfully managed to upgrade the R830-10Q to Windows 10 yet?

I know its not on the Toshiba list of approved PC's but surely there must be a way

A:Portege R830-10Q - Win 10 upgrade - error 0xc000000f

I have this problem too, anyone can give us advice how to solve this problem


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Hi - hope someone can help as I only have a few strands of hair left to pull out!

In the past fortnight a problem has developed with the trackpad - and possibly my keyboard. Here are some of the symptoms

1. The cursor on the screen will suddenly freeze. I can leave the laptop and it's working come back and it's not.

2. If I type on the keyboard (can just touch the keys or I could be typing in a document) and the cursor may freeze again. During this event the small 'mouse/trackpad' on/off icon flashes briefly on the screen. If I hit another key (literally anywhere on the keyboard) a number of times (no pattern to the number) the icon may cycle and the cursor will move and then freeze again.

It's as if every key on the keyboard is somehow performing the role of the FnF9 key.

Unfortunately I did take the laptop on a business trip recently and this time when the laptop booted - the cursor was frozen and no amount of considered or random button pressing got it going. It was a battery out job . That scared me.

If I connect a USB keyboard and mouse then pressing keys on that external keyboard does not cause the cursor to freeze. But it might do anyway - as described at 1. above.

The F9 key will unfreeze the cursor (I guess turn the trackpad back on) - but it won't be long before it cycles back off again.

I've not dropped the laptop. There's nothing physically wrong with it. The battery holds charge and it boots successfully. I've made no hardware c... Read more

A:Portege R830 - Trackpad/keyboard issue


According to your issue description it sounds like the touchpad would be disabled automatically.
As you already mentioned, the touchpad could be enabled and disabled using the function key combination FN+F9

Since you?ve got also some keyboard problems, my theory is that there is some keyboard problem which might be responsible for the touchpad ON/OFF issue.

What do you think about this theory?

I don?t think that there is a software problem because as you already reset the system to early time point (factory settings???). Therefore I think the software conflict cannot be the reason for that?.

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I bought used Portege R830 (PT321E-00G00UCZ) with Port Replicator (PA3838D-1PRP).
Previous owner wasn't using this docking station and upgraded from Win7 to Win10.
This notebook is not recognizing docking station at all, only charging works.

I had no luck with drivers and searching online.
Dock is good, because I have another R830 with WIN7 and it works as charm.

Thank you for reply.

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my model is PT321A-01K002, I have cleaned installed Windows 8 x64 and installed all the latest Windows 8 drivers from Toshiba in the corrrect order as specified in the installation instructions but after a while the CPU fan becomes loud and the system freezes.
Can someone help me please, this is the order that I have installed the drivers in.

1. Net Framework 3.5 *
2. Intel Chipset SW Installation Utility
3. Intel Management Engine Interface
4. Intel Display Driver
5. Intel Rapid Storage Technology Driver
6. Intel Wireless LAN Driver
7. Intel LAN Driver
8. TOSHIBA Value Added Package
9. TOSHIBA Fingerprint Utility
10. TFPU WBF Delete Fingerprint Tool
11. TOSHIBA System Driver
12. TOSHIBA Function Key
14. O2Micro Smart Card Reader Driver
15. Intel PROSet/Wireless WiMAX Software
16. Ricoh Card Reader
17. TOSHIBA Speech Synthesis
18. Infineon TPM Software Professional Package
19. TOSHIBA Service Station
20. Intel AMT Software
21. Synaptics Touch Pad Driver
22. Realtek Audio Driver
23. TOSHIBA Assist
24. TOSHIBA Security Assist
25. TOSHIBA PC Health Monitor
26. TOSHIBA Sync Utility
27. TOSHIBA Sleep Utility
28. TOSHIBA HDD Protection
29. TOSHIBA eco Utility
30. TOSHIBA Web Camera Application
32. Broadcom Wireless LAN Driver
33. Atheros Bluetooth Filter Driver Package
34. Bluetooth Stack for Windows by Toshiba
35. Intel Wireless Display
36. TOSHIBA Desktop Assist
37. TOSHIBA Metro... Read more

A:Portege R830 freezes and fan becomes loud using Win8

What USB devices do you have plugged in?

If you disable the fingerprint device in device manager does that make a difference?

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The normal backupmedia site says it's too old, which seems a bit mean.

Anyway I bought it 2nd hand and the vendor had just slapped a bog standard win 7 64 installation on, and it all seems a bit rocky, I'd rather do a proper reinstall.

Can anyone help please?

R830-1Jv P320E-0jh01ren 2c029690h uk model

I'm a Port?g? fan from r100 r200 r500 r600 and now r830.


A:Need Recovery media or image for Portege R830-1JV

I'm Looking for recovery disk or image for R830-1JV if anyone can help please. This is also posted on the recovery board

The normal backupmedia site says it's too old, which seems a bit mean.

Anyway I bought it 2nd hand and the vendor had just slapped a bog standard win 7 64 installation on, and it all seems a bit rocky, I'd rather do a proper reinstall.

Can anyone help please with a dvd or an image file I can use?

R830-1Jv P320E-0jh01ren 2c029690h uk model

I'm a Port?g? fan from r100 r200 r500 r600 and now r830.


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