Over 1 million tech questions and answers.

Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Q: Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

We are Dell resellers and had placed an order for 43 Laptops - Dell Latitude 3560 with Dell on 13th June, 2016. We delivered them to our customer on Friday 17th June, 2016. On Monday 20th June we discovered that all the Laptops are faulty and are not functioning properly. They have not been able to use a single system due to touchpad issues in the entire lot
We have made innumerable calls Dell to resolve the problem, but the team is unable to identify and rectify the problem.
We have spoken to our partner account manager, regional account manager, Service Specialist and Escalation Team, requesting them to provide us with a solution at the earliest as their work is getting hampered. Our customer has to deploy the same by 1st July however they do not have any Dell Laptops functioning correctly.
How do we escalate this to the Dell management and get a replacement ASAP
Regards

RELEVANCY SCORE 200
Preferred Solution: Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Who do you contact if the DELL India Escalation and Support Team fails to provide support for brand new Laptops

Hopefully one of the Dell rep see your post and be able to help. If no one answer your question then I suggest you contact Technical or Customer Support in the link below.
www.dell.com/.../Contact-Information

Read other 1 answers
RELEVANCY SCORE 101.6

When I installed Win8 on one computer I need a H.P. printer driver. So I went to H.P. support/download did not find the needed driver so I called their Tech. support. A friendly support guy looked at my system and told me my copy of Microsoft Win8 bought at Best Buy was not a legit copy, also my system had been infected and they needed to remove my Win8 clean my system and reinstall Win8. made me a deal of a reduced price of $250US I knew this was not right so I begged them good buy went to Best Buy where I have good friends in the Geek Squad. they got the needed driver and printer works fine.
Today my Netgear routher died, called Netgear to get my lifetime warranty. This also was a support in India guy said it would cost $39US to make sure it was the router I said thanks but no thanks. Took my old Netgear router back to Best Bye where I bought it three years ago and they gave me a new Netgear router. I needed setup help so called Netger as new user also in India guy was friendly looked at my system and helped me get it setup. Then he informed me my computer was under attack and my files were being read he could fix my system and protect my files for the small sum of just $85US. Well I was using a small backup H.P. computer on the Net. hardwired and it was almost never used. So I knew it was a India Tech. support scam again.
I think these guys in India do support for many Mfg.s and software makers, and it's an easy way to gleen a lot of fast cash from people who trust the br... Read more

A:Tech. Support Scam from India support bases.

Are you sure you were using legitimate HP/Netgear phone numbers? Where did you get the numbers from?

Are you sure it wasn't just a variation of the scams the FTC are starting to crack down on?
How Windows tech support scammers walked right into a trap set by the feds | Ars Technica

Read other 12 answers
RELEVANCY SCORE 100.4

I am not satisfied with Dell India support answers to go with out of warranty services as Dell Inspiron 7537 Laptop had never gone under damage and the laptop is under warranty.  
Please advise the email id of team after Dell Director Desk so that they can check the issue at their end.
Thanks.

A:Who do you complain if the DELL India Service is unable to support.

Hi,
Thank you for posting your concern here. Sorry for the bad experience you had so far. Please let us know if there are any issues that are unresolved, we?ll be more than happy to assist you.
We request you to share the service tag, registered owners name and your email address, so that we can check the warranty and other details and provide you with the right information.

Read other 3 answers
RELEVANCY SCORE 100.4

HELLO !!  EVERYONE
IF YOU GET A CALL FROM SOMEONE WITH A  INDIA  ACCENT & THEY SAY THEY WORK FOR DELL  SUPPORT & THEY SAY THEY HAVE DETECTED  A HACKER TRYING TO ACCESS YOUR PC THAT IS A LIE !!
THEY ARE A HACKER  THAT IS WORKING FOR DELL OR THEY WORKED FOR DELL IN THE PAST AND THEY ARE CALLING FROM  INDIA  AND THEY WILL ASK  IF YOU WILL ALLOW THEM TO LOG IN TO YOUR PC  AND FIX  ANYTHING  THAT MIGHT ALLOW A HACKER TO GET INSIDE YOUR PC .
DO NOT !!  EVER ALLOW  ANYONE  TO ACCESS YOUR PC  UNLESS  YOU CALL  A  PC COMPANY  FOR HELP .
THEY PHONE  NUMBER  THAT  SHOWED UP ON MY  PHONE  WAS  -    SURENDERKOTA
AND EVEN THE CALL BACK NUMBER  SOUNDS LIKE A HACKER PHONE NUMBER .
NO !  I DID NOT TRY TO CALL THAT  NUMBER  BECAUSE I DID NOT WANT TO RISK A VIRUS  MIGHT BE TRANSFERRED   TO MY HOME PHONE NUMBER .
I MIGHT BE WRONG  BUT  I NEVER  TRUST  ANYONE !!   WHO CALLS ME  SAYING THEY  WORK FOR  DELL  OR HP , ETC.    AND  THEY WANT TO HELP ME FOR  FREE !!
ESPECIALLY  WHEN THEY SOUND  LIKE THEY ARE IN INDIA  AND THEIR ACCENT  SOUNDS  LIKE A INDIA  PERSON .
I WANT TO KNOW  HOW  DID THAT PERSON  GET  MY  2  DIFFERENT HOME PHONE  NUMBERS  ??
HE CALLED  ME 2  TIMES THIS WEEK &nbs... Read more

Read other answers
RELEVANCY SCORE 94

Could someone help me with the organisation structure at Dell Support India? I am guessing there are going to be levels of customer support, starting with a base team then an escalation team, right? Who do you write to if you are not satisfied with the DELL customer care Team?

A:need some help on escalation process with dell customer care team

Post the NON-technical part of your issue in the USA Customer Care Forum, assuming you are a USA customer.

Read other 1 answers
RELEVANCY SCORE 91.6

How can I contact Dell support for replacing the battery on my XPS 9550?
I haven't used this laptop regularly so the battery is fine at the moment, but I'm worried that it my bloat up any time soon.

A:How can I contact Dell support for replacing the battery on my XPS 9550?

If it bloats up, contact your country Dell support. They will know what to do. But again, if it bloats up only. They might not replace for you if it's working fine. Not all batteries were affected.

Read other 1 answers
RELEVANCY SCORE 90.8

Hello all,
I would like to ask your opinion about Dell Australia technical support and Dell Pro support (the one you pay extra for next business day service).  What do you think about it? Are you satisfied? I am starting to believe that it is actually a scam. Let me explain: 
A few days ago my laptop (Dell XPS 15 Haswell) died, it wouldn't power up. I called support and they told me they will send someone to replace the motherboard in 2 days (it was 17:30 or something). I also explained them that it is very important to have the laptop up and running this week because this is the laptop I use to work. After two days the technician came at my place (he was late, I missed two important meetings at work because of that) and replaced the motherboard.  After he left I realised that the laptop will power up itself after shut down from both Windows and Linux. To avoid that I had to hard-shut down (press power button continuously). I called them back and the PRO support was insisting that it was a software problem. I was explaining them that this is impossible based on several facts. They even asked me to run a GPU test from windows which was just testing the D3D11 capabilities of the GPU. Clearly the technicians at PRO support are incompetent. After spending 2+ hours on the phone they realised the obvious: The problem was indeed a hardware problem. Also, they told me that the replacement parts for the laptop are always refurbished parts. I kinda understand the poi... Read more

Read other answers
RELEVANCY SCORE 90.4

Hello,
I am writing because I have been the victim of what I believe is a "Dell's inside job" in this technical support scam to Dell computer users out of warranty or expired technical support based in INDIA. I have been a DELL customer since 2003, always had the best tech support with no problem, even when I called once about 7 years ago, they cleaned my computer for $49.00 which was ok with me with no problem. I bought an all in one computer in 2012, with 3 years of tech support. My problem started when I called DELL April/2016 of course I didn't get help because my computer wasn't covered, they wanted me to pay $89,00 one time service, at that time what I really wanted was to get my computer back to windows 8.1 I wasn't happy with 10, my computer was running fine. A week later I started getting calls from ladies with Hindu accent claiming to be from Dell wanting to help me fix my computer. I was always busy and I told them I had no time to seat for 2 hours to do it. They kept on calling, until one day exactly a month ago 8/29/16, I had the time to fix my slow computer and accepted their offer. He gave his security Id # DELL9929 his name: Eric Thomas with an Hindu accent, I asked him: Are you really from Dell? He reassured me that he was, that they were getting signals from my computer that something was wrong. I believed him because m... Read more

Read other answers
RELEVANCY SCORE 90.4

System - Dell inspiron 15 R 5521, windows 8, intel 1.8 GHz i5 3337U cpu
My HDD crashed 3 weeks ago so I am trying to install windows 8 on my new HDD from my backup DVDs created by dell backup and recovery. I am constantly getting this error  " error 0x4001100200001005 if problems persists contact Dell support "
On reading several threads on this forum it looks like I need OEM windows disks but I don't  find any disk ( except cyberlink media suite dvd ) in my laptop box. Please help me out I am stuck with the dead system. I don't want to purchase a new windows license.

A:error 0x4001100200001005 if problems persists contact Dell support

Finally I solved this problem and for anyone having similar issues i am sharing the solution
The problem in my case is that my backup DVDs got corrupted ( I don't know how ) and hence the error  0x4001100200001005 is coming up
Now the problem is How to restore an OEM ( preinstalled ) windows if you lose both HDD and backup
First of all remember that the preinstalled Windows on your system comes with a key. If you don't have a Physical backup of key don't worry your System Bios will have the embedded key in them. So even if you lose your HDD you can still retrieve your key from any software like Show Key Plus.
Here are the steps to reinstall a OEM windows 
1.Retrieve your windows key by any software ( R/W everything or Show key plus etc. )
2. Also note down the version of your original windows like Home, Professional, Enterprise, Single language  or whatever. This is critical to know the exact version of your windows otherwise the key won't work.
3. Now download the same version of windows from anywhere ( like getintopc.com )
4. Take it in any external drive mount the ISO file and run the setup
5. Now here is a trick - When windows prompt you for a Key Don't enter your OEM key because it will simply reject it by saying that it is not the correct key for this version of windows ( I don't know why ?)
Instead of your key use Windows Generic Keys to complete the installation.
6 Now it's all done once your windows is installed you can... Read more

Read other 6 answers
RELEVANCY SCORE 90.4

Techginee provide you solution regarding dell printer.we are the best technical service provider for dell printer.you can contact us any time with our given toll free number 1-888-608-8688 Late item and dispersion declarations from driving worldwide printer and printer ink cartridge brands Dell and Xerox streng then the significance for organizations to in any case acquire great quality printed archives for a large portion of their customary promoting exercises introductions and we can help you regarding dell printer if you face any trouble contact us we have a well trainer team for support dell printer offline help 1-888-608-8688 disconnected publicizing. Improvements in speedier and expanded limit with regards to PC data information and sight and sound trade get to and capacity have not expelled the requirement for printing physical archives.
 

Read other answers
RELEVANCY SCORE 88

I own a Lenovo Ideapad Z510 laptop which has ADP warranty. Seems, my laptop has a history of issues with Wireless card and unfortunately I came across that once again (earliest it came up in August 2016)Story in August'2016:Lenovo teams took over 2 months to fix the issue by replacing the Wireless card. I had a really really hard time in convincingly the Lenovo support teams over phone that the issue is indeed a problem with WiFi card hardware (the traditional Lenovo diagnostic applications such as Lenovo solution center and were not able to even detect the problem). During the course of the issue, 4 times Lenovo team had shipped wrong replacement hardware and each such instance took almost 3 hours of troubleshooting which came as by-product while the replacement part was faulty or incompatible with my Laptop.Story in April'2017:This time fortunately, Lenovo support agreed about the WiFi card replacement in the first attempt itself. They even send the replacement hardware in just 2 days (though it came out to be incompatible with my Laptop). Thereafter, it has been 3 weeks since then and there is no progress on this case. I have had called Lenovo helpline numerous times asking for status update and in response [email protected] support gave me commitments about case escalations and the resolution time of next 3 days. But every single time deadline which was committed to me did surpassed without any progress and still customer care keeps giving me same scripted answers.Additionally... Read more

Read other answers
RELEVANCY SCORE 84.8

Hey Lenovo team, The P50 website for Lenovo India ( http://shopap.lenovo.com/in/en/laptops/thinkpad/p-series/p50/ ) does not have a configurator & online purchase platform unlike the US website ( http://shop.lenovo.com/us/en/laptops/thinkpad/p-series/p50/ ). I emailed TheDoStore support ([email protected]), requesting information on the configuration options available in India and got the following response: "... unfortunately we don't have an expert who would be able to respond to you. We would like you to please call 1800 3000 9991 where an expert will be handle your query and give you the best possible advice.  ..."  - Not the most encouraging of emails. And the 'expert' team at 1800 3000 9991 was not very competant. They could confirm only the configuration that was available in stock and could not even confirm if other options (see below) were either out-of-stock or not-launched/not-available in India. Could somebody help me out with the following?Processor: Are the i7-6820HQ & Xeon E3-1505M options available?Display: Is the 4k IPS non-touch available?Storage options?And what are the buying options for the P50?Is 1800 3000 9991 really the only option? Or are there other resellers? Is it expected to be listed elsewhere online, where I can see and verify the configuration, rather than just trust an 'expert' over a phone call?

A:P50 in India - Lack of support (even) for buying?

 I suggest you post this to the Feedback of Support Websites part of this forum. Lenovo employees will carefully read your post in my past experience.



-----------------------------------------------------------------------------TPs own: X31 (2003), X61T, X200T, Tablet 2, P50 (2016); Win 7/8.1/10, Ubuntu8.04-16.04.

Read other 2 answers
RELEVANCY SCORE 84.8

i currently have a dell Inspiron 5558 laptop for over an year now but the screen stop working over 6 months ago, i looked up the warranty information at the time of screen stopped working and was re-assured that it showed February 18, 2017 therefore i did not consider that it is very urgent to call tech support since i have other laptops. today when i call the support service, i was informed that product was not registered and i have to pay $233 to replace the LCD screen, they still argued that dell warranty website showed the correct information but when i looked it up, the website still displays the same.  did anyone else encounter this issue??
below is the warranty service which is still display at this time

A:Dell Warranty is reflecting incorrect data as per technical support and support manager

Was the system purchased direct from Dell, or at retail - or on EBay, Amazon, etc?

Read other 3 answers
RELEVANCY SCORE 84.4

Started about a month ago - pops up over and over and over and over - about every five minutes or less.  I've got a Dell Studio XPS with Windows 7 Professional.  Another forum said to just uninstall Dell Support Center (Support Center Software) - but when I try to uninstall it - THE SAME STUPID WINDOW POPS UP ASKING ME TO INSERT THE SOFTWARE.  I tried doing a Browse and it's looking for DSC20.msi.  I haven't managed to find it yet.  I have at least found \Program Files(x86)\Dell Support Center but there's so many sub-directories...
I shouldn't have to be jumping through so many hoops just to uninstall a program.  This is driving me crazy and I haven't found an answer online yet.

Read other answers
RELEVANCY SCORE 84

After having been in touch with Dell support for nearly three months, I decided to recount my experiences here, mainly to provide insights for future Dell customers as to what their rights are, and to provide tips on how to effectively contact tech support.
I hope this guide can be of use for people struggling with their purchase as much as I did (and in fact, continue to).
Anyone having further insight to improve this article is welcome to leave notes here, and I will try to incorporate them in an update if deemed relevant.

Read other answers
RELEVANCY SCORE 84

- Complaint lodged on 07 MARCH 2017, No. 4783271598-471-1, has not been attended so far.- Poor support from your Bangalore, India office- No responsibilty, no accountability- Head of concerned Department, should be issued warning letter, include the comments in his service folder- Tarnishing the image and reputation of HP in INDIA- We had planned to buy Laptops and Desktops for our new ofiices proposed to be opened in South India, seriously rethinking whether to continue our relations with HP, Bangalore, INDIA FEEDBACK FROMBONOJIT UKIL(HEAD- CREDIT & OPERATIONS), AYE FINANCE (P) LTDemail... [email protected]

Read other answers
RELEVANCY SCORE 83.2

Why is HP techs in India trying to sell malware software when it is not needed. They say my computer is infected and needs immediate attention. I have factory installed McAffee software running. They are cheating customer. I don't know if HP knows this.

Read other answers
RELEVANCY SCORE 82.4

Hello,
I am a new member of TSF, and I really enjoy helping other people. In the PC Games Support section, there is an option to send an application to be a member of the support team. Is there a similar way to join the Microsoft Support Team? Thanks!
Carpetfizz

A:How to join MS Support Team?

Dunno, but I'll ask.....

Read other 6 answers
RELEVANCY SCORE 82.4

I just bought a brand new notebook envy 15T as100 cto. The notebook is not working well out of the box. The screen flashes and it is garbled. I used the chat service three times, the first two technicians were polite but they could not help my problem ( they checked BIOS, updated win10 and display drivers, flash drivers, etc.). I tried the chat service again today, the third technician from today referred me to Smart Friend for a nominal fee. After I asked her/him the question why I should pay for it when the out of box brand new notebook is not working and after I asked for the name of her/his supervisor, the online chat technician cut me off and disabled me from using chat service again. The name of the technician isatyaprakash Das. case number 3035390576 Thanks.

Read other answers
RELEVANCY SCORE 82.4

You guys/gals are awesome sharing your expertise with strangers every day for the sole purpose of helping others. May you have a very Merry Christmas, joyous holiday season, and prosperous New Year...and may Santa deliver reindeer droppings in the stockings of every virus author across the globe!
 

Read other answers
RELEVANCY SCORE 82.4

got an unsolicited call from the Microsoft Support Team telling me I had a virus and they were getting a message and they were there to help me. They asked me to press the Microsoft flag key and "r" key at the same time. That brought up a box with gpedit.msc in it. Then they began asking me to delete stuff at which point I short circuited. Told them I did not believe who they said they were and I hung up after explaining I am a senior senior (meaning old) and did not trust them, the government, the political parties, the IRS, the local pastor nor my wife and to go away.

Did I do right? Is it possible Microsoft Corporation has the money to help me with my computer when I am not paying them to do so, nor asking for any help, nor having any specific problem. I use MS security essentials and keep the system up to date.

Or am I an over suspicious old goat out of touch with the modern world??

Help
 

A:Microsoft Support Team

It is a scam. Microsoft DO NOT call people
 

Read other 2 answers
RELEVANCY SCORE 82

Do Dell Vostro 2520 Laptops support RAM upgrades and/or Processor Upgrades? Please explain.

It's been 3 years with Vostro 2529 and I'm extremely satisfied with performance. I just wabt to upgrade the CPU and/or RAM, to continue using for few more years. 
Please explain if possible, how and if not, why.

A:Do Dell Vostro 2520 Laptops support RAM upgrades and/or Processor Upgrades? Please explain.

downloads.dell.com/.../vostro-2520_Owner's Manual_en-us.pdf
Desktops can be upgraded but it is not easy or cost effective on laptops even if it were possible. Save the money for a new computer. Ram can be upgraded to 8GB. So if you already have 8 gb you are at the max. Read this review for the difficulty of upgrading this model--
www.notebookcheck.net/Review-Dell-Vostro-2520-Notebook.84937.0.html

Read other 2 answers
RELEVANCY SCORE 82

As we know Dell is one of the most reputed Brands in the field of information technology because of it provides high-quality services to its customers. But still sometimes some products of Dell might face some technical issues and due to these type of issues, some important work may get stuck. So if you don?t want to face such kind of situation then contact us we will help in keeping your Dell product Error-free. So for that, you have to dial our toll-free Dell Support Number +1-888-989-8478. For more details please visit our website- https://www.dial2support.com
 

Read other answers
RELEVANCY SCORE 81.6

how can i be part of Windows XP Support team

A:how can i be part of Windows XP Support team

Just answer the questions that you can. We are always glad for the help. If you do a good enough job, then one of the forums managers would promote you.

Read other 3 answers
RELEVANCY SCORE 81.6

Hi team,
 
I bought HP pavilion ab125ax on 6 july and from starting i was getting error saying display driver has stop responding and laptop was heating like anything. on 10 JULY I have raised issue with [personal information removed]. same issue I told to HP support also but every time they told me to update the driver and BIOS. which i have done.
i have refactor the laptop.Update BIOS
i have update the Latest driver
i have update the Driver provided by AMD support also.
But still laptop has same problem.
and HP support team told me that they are going to send the engineer and after that they will replace the product. but not engineer visited my place.
 
on 21 july i ask them to replace the laptop then they said 14 days already over now they will not replace it.
 
Now You tell me from 10 july no engineer visited till now and they are saying replacement is not possible because 14 days over. Is this my problem that you people not sending the engineer to check the problem?
 
Now I don?t know what to do with this laptop.
May be I will prepare one video to show the HP laptop/HP support issues and upload it in internet so that every one will see the HP face.
 
Manish

A:NO Solution provided by HP support team.

@ManishPundir

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 81.6

Is there anyone actually providing HP support at the moment?  My laptop stopped working and after hours on the phone, we sent it in for repair.  It came back and worked for 3 hours before it stopped working again.  And now I can't even get technical support on the telephone.  My situation was "escalated" into what appears to be a black box.  Does anyone know if technical support actually exists at HP? /Chris

A:The disappearing technical support team

@CRAB0325

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 81.6

Hi Tech Support Team,

I just wondering if you know where is my thread goes?

The last time I updated it was saturday evening (3rd Oct) but I can't find it.

My thread title I think was "xp can't access vista on home network"

Regards

Wahyu

A:Where is my thread tech support team??

http://www.techsupportforum.com/f31/...ed-418448.html

Read other 1 answers
RELEVANCY SCORE 79.6

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

A:call @ dell laptop support 877-773-3202 toll free , hp laptop support, dell laptop service, hp laptop customer service, hp laptop service centre, dell laptop help, dell laptop customer service, dell laptop helpline, hp laptop helpline, dell support

Spam.

Read other 1 answers
RELEVANCY SCORE 79.2

Hi Terry,
IF there are any porblem with the system laptop or a desktop and the customer Agent does not meet/give a satisfying answer to the customer.How can a customer approach the Escalation ? so get a resolution at the earliest ?

A:How to approach escalation team.

Aaron
 
If you have a technical problem with a existing notebook please report here the symptoms that you are having with the notebook.  I will be happy to help.   If you have spoken with tech support and have case numbers shoot me a private message with the service tag and the case numbers and I will be happy to investigate.
You can also try the unresolved issues mail box located on the following link.  Please understand you will need the case numbers that you have had with tech or care to be able to further escalate
https://support.dell.com/support/topics/global.aspx/support/dellcare/outstanding_issues?c=us&l=en&s=gen
 
TB

Read other 11 answers
RELEVANCY SCORE 78.8

Dell Support "Assist" just ran without giving me an option to stop, pause, or control in anyway.  It was using nearly all computer resources (I could barely save the word document I had open at the time).  This isn't "assist" more like computer take over.

How can I control the S. "Assist"?  How can I adjust the time between it's runs (currently it looks like monthly)?  After finishing it's scan or whatever it finally closed (cuz it wouldn't close the 20 times or so I clicked the "X").  I then opened it, looking for some results of the scan, and found none.  How can I view results?

Right now, seems like worthless bloatware.

Also, there is not a [New Post] button on the Laptop Forum (at least for me).

Read other answers
RELEVANCY SCORE 78.4

To get instant help for dell support call @ 877-773-3202 toll free, we provide the best hp laptop customer support and dell customer service in over the world. our official number is available 24*7 hours and give best dell laptop help and dell laptop services to our highly qualified and certified technicians. To get instant help for your laptops and computers please contact us immediately without spending precious time.We give all service and support absolutely free of cost.
Top Best way to Secure your laptops and computers platform like Window's 7,8,8.1,and window's 10 operating system, Mac operating system, Vista, Linux, Ubuntu and any other operating system which you used and have number of problems related to your gadget. some major problems are faced more user's like
slow laptop and computer
internet speed
The laptop and computer restarting continuously
Automatic Pop'ups generate while your surfing on internet.
The printer would not properly work and not connected to your mobile, laptop, computer WiFi or LAN.
Attached Email would not open normally
Not open or run any program into your laptop and computer.If you can't understood these above and any other problems then instant call our laptop and computer customer toll free number +1 877-773-3202 at anytime and anywhere. We have good certified technicians team which always ready to solve their customer problems.

Read other answers
RELEVANCY SCORE 77.2

Hi,
for quite some time now, I'm trying to figure out how to contact Dell about a question I have about their products. Now I found this:
https://marketing.dell.com/de/nav/sb/contact-expert 
However, the form doesn't submit, when I click "next", I always stay at step #1 (both with Chrome and IE11).
This is all very tedious as I have a very simple inquiry about a product. Isn't there some sort of a mail address such as [email protected] I could use?
Thanks.

Read other answers
RELEVANCY SCORE 76.4

I still have every warranty except POW but i cant seem to contact support. When i go and click contact technical support it states:

"The product is out of warranty and is eligible for the following support options: Solve the problem yourself with our free and easy-to-use online tools. Troubleshoot and Fix an Issue Interactive Support Agent"

Im confused because i seem to have warranty but on the tech support page its telling me that its out of warranty. Is there any way to fix this issue or other means for me to contact support? I badly need help since there's a problem with my Hard drive and is causing my laptop to bsod frequently. Thanks you.
Service Start date (GMT time zone) End date (GMT time zone)
POW (Parts Only Warranty) January 28, 2016 April 29, 2016
DP4 January 28, 2016 January 29, 2017
ProSupport for IT Tech April 02, 2016 March 28, 2017
NBD (Next Business Day on-site) April 29, 2016 April 24, 2017
ProSupport for Software - Cirrus SW Download January 28, 2016 April 29, 2017
ProSupport for IT Tech January 29, 2017 April 29, 2017

A:Cant contact Technical support.

I'd suggest you try one of the phone numbers in link below. Hopefully one of the Dell reps on this forum see your thread and be a help to you.
www.dell.com/.../Dynamic

Read other 1 answers
RELEVANCY SCORE 76.4

Notebook ceased to function a week ago. Beep code (3 flashes) indicates memory. Cannot power off, have to remove battery, as startup goes into cycle of three attempts then a click and sound of HDD winding down then attempts start again.  Faulty power button? Safe mode start does not work. Been online to submit support request and form says netbook is out of warranty - but I have a care pack valid to 24.10.16  Have submitted this as a dispute twice with message saying I will be contacted within 1 working day So far no contact - not even email of confirmation. No email or phone number available to follow this up. Support site is appalling example of how to frustrate customers.

A:How do I contact HP when they won't respond to the support f...

This is NOT official HP Customer Support and I, as most other persons on this forum, do not work for HP. This is a peer-to-peer user supported forum for HP products. HP maintains no official presence on this forum and it is unlikely that HP will respond in an official capacity. Any reply from a HP employee represents their own opinion and not that of HP's. I am sorry that you are having issues with your computer. I have forwarded your concerns to the HP Forum Administrators for possible escalation. Please watch for a PM (private message) from an HP Representative on this forum. If you have any further questions, please don't hesitate to ask. Please click the white KUDOS star to show your appreciation

Read other 3 answers
RELEVANCY SCORE 76.4

how do i contact Sony tech support???

A:Contact Sony Support

Do not Hijack someone else's thread. I have moved your post to it's own thread and retitled the thread.
Sony eSupport - VAIO? Laptop Computers - Select Your Model and click on the Contact Us link.

Read other 1 answers
RELEVANCY SCORE 76.4

What is Lenovo support made of, exactly? My company has bought a Thinkpad T430 from them at a good price, and there is warranty on the device for another 6 months or so. There is a software quality issue with the touchpad driver that really kills it for me, and I would like to first bring this to Lenovos attention and at least get some sort of acknowledgement from their representative to the fact that the issue exists, and also to get their response and help with it. I hit the Support link, and there is nothing there like a chat or support request links. I tried Contact Us, and at the following page, where one of the items for some strange reason is in Italian, and another is in Norwegian, even though I have explicitly configured English as language, and everything else is in English as well. ?Does Lenovo actually have any support? I mean as in real support, not automated knowledge base, where I could not find the issue mentioned above, after looking through a list of more than one hundred entries. How do I initiate some sort of support related conversation with some Lenovo people? Is it not completely appalling how you buy advertised laptop worth hundreds of dollars, that includes tens of distinct hardware components and also tens of software components (if not hundreds) and there is no *actual* support for the item?

Read other answers
RELEVANCY SCORE 76.4

Can anyone give me a contact telephone number for lenova support.

Read other answers
RELEVANCY SCORE 76.4

Hi everyone,since June 14th I m solving the fail of HP support. Support remotely disabled my notebook and there is no way they wanna fix it. Besides writting me how everything is escalated, there is no other activity. No calls, no emails, nothing just waiting. SO I found Ho questions on this forum so my question is:1. How to solve the fail of HP support2. How to get contacted by anyone from HP support?3. How to compensate one and half month waiting for fix the problem caused by HP support? Please respond.Thank youIvan




Ivan - dare to call me HP Support

A:HOw to force HP support to contact me?

@Sotekaedo

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 3 answers
RELEVANCY SCORE 76.4

Is there any way to contact Lenovo Support directly?If you go to the contact section of the support site, there is no contact option!!!!!There is no e-mail address, or chat available.My problem is that the specs for my laptop (700-15ISK) are not complete. Not a single word about the on-board M.2 slot.And i don't want to dig through the forums to get this piece of information.I want a clear statement, coming from a Lenovo representative.Thanks!

Read other answers
RELEVANCY SCORE 76.4

Please, I need help. I have no respons from Lenovo Support and I made the request more than 10 days ago (by using the Managed Technical Support Access). How could I have respons? Thanks

Read other answers
RELEVANCY SCORE 76.4

All it does is run travelling dots.

A:Contact Support App Does it work for anyone?

Ooh, doesn't that sound so friendly? Hmm, well, now Microsoft doesn't provide linked help and relies on non-MS experts to provide guides to its OS I'm not so optimistic.

So I tried 'Can't boot to login screen'
The first link offered this:

'Abandon hope all ye who enter here' comes to mind.

Read other 1 answers
RELEVANCY SCORE 76.4

Hi, I have few issues with my Lenovo Yoga X1 and I want to contact support directly by opening support ticket describing my problems. Does Lenovo have support at all or we are left with these forums only?I have many issues like:- Integrated SIM data access card is very often not working and sometimes I need to wait for it for 20-30 minutes to "start up" until I can use my mobile internet- When I first bought my laptop I had an option for automatic keyboard backlight (laptop detects environment and sets it accordingly). That option is gone now and I cannot enable it anywhere.- Sometimes my fingerprint sensor data somehow gets reset and I have to do it all over again (set it up, etc.). As if BIOS is reset to factory settings on it's own- When I connect to my laptop using RDP  Wacom ISD Service starts killing my CPU and only way to get rid of it is to stop the service (which affects digitizer then)- Battery lasts around 5 hours at best even on power saving mode- Intel bluetooth driver cannot install. I tried more than once and it fails each time (using Lenovo companion).  I have all the latest drivers and BIOS firmware installed. Also all the Windows updates are installed.

Read other answers
RELEVANCY SCORE 75.6

Could you pls tell me where to contact HP live chat support to any technical support that could resolve my problem. I'm having drivers issue here in my HP notebook, I tried different ways to install the missing drivers but nothing happen! I have 3 ports total in notebook out of which 2 are dead ports and only one/single port I'm using and it causes so much trouble for me!

A:How can I contact live chat support

Hi,          Visit the below link and then mention product details, click on find my product and then enter the details to get in touch with Chat support. http://support.hp.com/us-en/contact-hp

Read other 1 answers