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Fingerprint not works in thinkpad L590

Q: Fingerprint not works in thinkpad L590

Hi everyone. I have just got my new Thinkpad L590. But Can't set fingerprint. The same problem with all L590s that Company aquired.

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RELEVANCY SCORE 200
Preferred Solution: Fingerprint not works in thinkpad L590

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RELEVANCY SCORE 72.8

I have bought a refurbished L470 thinkpad and i configurated the fignerprint reader with several fingers and it rarely works when i tried it. I have deleted the fingerprints and reconfigurated them but it's the same thing. I've searched for a solution in the manual but they only advise to clean it with a soft cloth which it doesn't work. Should i be contacting the warranty service?

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RELEVANCY SCORE 70.8

Hello, We received two ThinkPad L590s. Both were sent into deployment via an SCCM task sequence. For the first notebook this worked just fine, but the second notebook refuses to boot from PXE (over IPv4) in UEFI. Legacy works fine.Already updated BIOS to R0ZET33W v1.11 (was v1.06). Our network has several subnets, while the PXE server is on a different subnet than the ports we use at our deployment bench. However, this has not been a problem so far. I am still trying to somehow get a glimpse at the error message, if any, whlie attempting to boot from PXE but the screen is cleared so fast I can't see it.  Any ideas on what could be causing this are appreciated.

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RELEVANCY SCORE 69.2

Hello, As mentioned in this post, we're having deployment issues with one of two identical ThinkPad L590s which were ordere in one batch. While the frist device was deployed successfully including a fully working Bitlocker agent, the second machine cannot enable Bitlocker within the SCCM task sequence.In smsts.log the following error information is given:"Failed to run the action: Enable BitLocker. BitLocker Drive Encryption cannot be enabled on the operating system drive. Contact the computer manufacturer for BIOS upgrade instructions. (Error: 80310048; Source: Windows)"After this the only ways to enable Bitlocker at all are either a startup password or using a USB-Stick which is not acceptable and employees will rather leave Bitlocker disabled, which violates our policy. BIOS was upgraded to the latest version (v1.11) but that also didn't help. Any other ideas as to what could be done to preprovision Bitlocker during deployment?

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RELEVANCY SCORE 62.8

Hi Experts, I have installed Fingerprint Manager Pro Windows 7 32 bit to my x1 carbon laptop 207A. After Installation and restart, I click the Lenovo Fingerprint manager pro and it prompted cannot access/enroll fingerprint because my account is a guest or built-in administrator. I have been using this account as administrator. I even activate the user admin account by using the cmd and enter the command net user admin /active:yes (something like that). After that the admin account was open. But still it prompted that error. What should I do to enroll my fingerprint? Please help me!!

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RELEVANCY SCORE 52.4

HelloIs ist possible to use the Fingerprint Sensor of the ThinkPad P71 to enter User Name and Password on Websites (Internet Explorer, Firefox,and so on)? Is a additional program needed?Many thanks.

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RELEVANCY SCORE 52.4

helloI have used this Notebook for 2 weeks now. first i had no problems at all with the fingerprintscanner.but since 2 days it doest work, even the light that its enabled does not turn on when I start up the Notebook.why is this?

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RELEVANCY SCORE 52.4

I wasn't sure if this was the place for this but here goes.

when using the fingerprint scanner on a network with pasword changes every 90days, does the fingerprint scanner on a lenovo laptop synch properly with a newly updated password? I have a user here who changed the password but the fingerprint scanner did not seem to recognize the change since when you first set it up it asks for your current password. Once setup correctly all you have to do is scan your fingerprint and it logs you in.

Any info would be great.

Thanks,
 

A:thinkpad fingerprint scanner

Hey it might also be worth posting at http://forum.thinkpads.com/index.php also
 

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RELEVANCY SCORE 52

9 out of 10 times (maybe more) the fingerprint scan DOES NOT WORK. WIth the added bonus that Windows 10 does not allow to supress user login, so annoying PIN comes mandatory. Im very dissapointed but mostly strangled since my mobile phone, motog (lenovo) 2016 mid-low range of 1/10 price of PC, recognizes my fingerprints almost ALWAYS. the only way to improve the issue on the lenovo PC is to re-scan the finger(s),which last maybe couple of days. why on earth a 1KE PC needs re-scan every two days while a 100E mobile can last adjusted for a year? only lenovo engineers know

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RELEVANCY SCORE 52

At Startup, the fingerprint reader illuminates. Very occasionally, one pass opens the Windows screen. Usually, it takes more passes and after 2 or 3 I normally give up and use the passcode entry. I've made sure reader and my finger are clean but this makes little difference. Any advise would be appreciated.

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RELEVANCY SCORE 51.6

Can?t set up fingerprint login on my ThinkPad P70. Not sure what caused the issues. Windows 10? Fingerprint sensor broken? Thanks The video here shows the set up process: The fingerprint sensor driver is up to date    

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RELEVANCY SCORE 51.6

I have a Thinkpad X1 Yoga (3rd Gen). The fingerprint sensor is not working and I don't have the option to sign in with my fingerprint. I bought the laptop around a year ago and the fingerprint sensor worked fine for the first few months, but stopped working recently.  Here are the symptoms:When setting up sign-in options, there is no fingerpring option in Windows HelloIn the device manager, there is no entry for "biometric sensor" or anything similarIn the bios, when I selected "reset fingerprint data", I get the response "no fingerprint reader is attached"I have tried a full re-install of Windows 10 and it did not change anything. Is anyone else having similar issues? Is this something I can fix through software or would I have to send it in for servicing? Thank! 

A:Thinkpad X1 Yoga (3rd gen) Fingerprint not working

You're not alone, and unfortunately it's been identified as a hardware issue. The BIOS message that you got is actually being used as a confirmation that the problem is hardware, not software. See this thread. 

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RELEVANCY SCORE 51.6

Hi! I have recently purchased a Thinkpad L480 and the fingerprint reader only worked very breefly after setup.Now, whenever I try to setup my fingerprint in windows hello the device seems as it would recognize a fingerprint without a finger on the reader (reader is clean). The fingerprint setup assistant shows a short flashing of the fingerprint icon as it would recognize a finger and then continues with only painting the innermost line of the fingerprint red and stops to detect any input. As mentioned breefly after windows setup the fingerpringt scanner worked. After a relog the scanner stopped working. I tried deleting and setting up a new fingerprint, when the problem first occured. All drivers are up to date. The latest windows version is used. Thanks in advance! 

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RELEVANCY SCORE 51.6

Hello Dear Lenovo community.  I need some advice on an issue i have. One of our employees who left has left a T460p for reuse. When i attempted to reimage the machine i was greeted with a request to scan my finger. I am not able to go in to the bios as there is no password. When prompted to enter the bios i enter the supposed password, get a OK sign and enter however i cannot change anything.  This employee left the country and is now living somewhere in the Philipines....   So the question is, how the heck do i wipe this ? Or should i just throw it in the recycling ?Thanks  Cheers!

A:Thinkpad T460p fingerprint lock - help

Good day and welcome to the community.If you're unable to change anything in the BIOS, then there is a supervisor/admin password set. The only way to remove it is to know it. There are no workarounds, backdoors, or master passwords. If the password is not available the only option is to contact Service to discuss a system board replacement.Regards.

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RELEVANCY SCORE 51.6

I ordered a brand new Thinkpad Yoga 260, eveything is fine and I love the machine, except for the fingerprint reader which is not detected and not working. It looks like a hardware problem with the fingerprint reader :I have never seen him it blinkingit doesn't show up on device manager (and I already checked for hidden devices : nothing)it is activated into the BIOSno trace of a fingerprint option on Windows settings under accounts / connexion options (not sure of the naming in english as my Windows is in french)no more luck when trying to install the latest Synaptics FP driver from Lenovo :  a window opens, I click start and the window closes itself after 5 seconds, then nothing special is happening anymore. No error message, nothing.Is someone with a Thinkpad Yoga 260 having the same troubles or could be of any help ? Thanks !










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A:Fingerprint reader not detected on new Thinkpad Yo...

Hi
 
I don't have that Thinkpad model, but for what I remember in some other model the Fingerprint reader was internally connected to an USB port.
 
You can check some programs like HWInfo and check where is the fingerprint reader plugged to see if Windows recognize there is a deviced plugged on it. It can also be interesting for you to grab the hardwareID to know the manufacturer of it.
 
Which Windows version are you using?
There is also some fingerprint drivers on the Yoga 260 support site for Win10 and Win7.
http://support.lenovo.com/us/en/products/laptops-and-netbooks/thinkpad-yoga-series-laptops/thinkpad-...
 
Maybe you can also give it a try.
 
Regards

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RELEVANCY SCORE 51.6

Hi,I have been using my fingerprint to log in successfully for a while, but two days it started to not work. I can't set up any fingerprint successfully. It started well, but when it prompts to change angle of fingers, it quick leads to error: can not set up.Please check the video: I have reset the fingerprint sensor in BIOS and also reinstalled the driver/SW for the fingerprint sensor, but still not working Any suggestion is appreciated, thanks!

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RELEVANCY SCORE 51.6

Hi,The fingerprint scanner LED on my W530 died. Here are the symptoms: - Fingerprint reader is not recognized in BIOS -I deleted the driver and its files from device manager but the TouchChip finger print processor reinstall itself.  The properties for the device is:Device Type: biometric devicesManufacturer: AuthenTec (I think the company has since been acquired by Apple)Location:  Port_#0003.Hub_#0004 - The following message shows up in the event viewer:  "Driver Management concluded the process to install driver tcwbfadv.inf_amd64_5a48bf8b68a239ce\tcwbfadv.inf for Device Instance ID USB\VID_147E&PID_2020\6&387E66F3&0&3 with the following status: 0x0." - ThinkVantage fingerprint software doesn't find the fingerprint reader I concluded that this is a HW issue with the scanner.  I ordered a new fingerprint scanner for someone in China which looked just like the original (one never knows).  I installed the new scanner to no avail - no LED.  The cable connected to the fingerprint scanner is shared with the mouse. Since the mouse is working OK, there is a good chance that the cable is OK but I cannot be sure. Anyone has any ideas on where I should go next?  It appears that the TouchChip fingerprint processor is working but something else is failing.


























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A:ThinkPad W530 Fingerprint Issues

I believe there are 2 parts involved: the portion of the cable that goes to the reader, and there is a biometric corocessor on the motherboard.  One of those is probably the problem

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RELEVANCY SCORE 51.6

Does anyone have any experiance about windows 10 and t420 fingerprint reader? Is it working to log in with this to Windows 10 (Windows Hello)?

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RELEVANCY SCORE 51.6

My fingerprint reader doesn't work with Firefox or IE. It only works when logging in to Windows.My fingerprint software version is 3.3.2.50My password manager version is 4.70I'm using Firefox ESR version 52.2.2.1 32 bitwhich enables me to use unsigned addons.Using Windows 7 Pro 64 bitThinkpad T400 2767 WU6 I woud greatly appreciate some help on this matter

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RELEVANCY SCORE 51.6

Hi, anyone know of a figerprint reader keyboard the works with firefox. i recently bought the microsoft figerprint reader keyboard and optical mouse combo....what a bunch of junk it is. The fingerprint reader works good...but dont work with firefox....i cant have that. And the mouse stinks too...

So anyone got any suggestions? Thanks for reading
 

A:Fingerprint reader keyboard that works with Firefox?

My fingerprint reader works great with IE.

I guess being a Microsoft product, it would be a bit surprising if it worked with Firefox!
 

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RELEVANCY SCORE 51.2

Can anyone help me? I purchased the Thinkpad X1 Extreme yesterday. Fingerprint scanner does not work. Is this a software issue? Device manager claims the biometric devices are working fine. 

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RELEVANCY SCORE 51.2

[Update] I have uninstalled the driver and reinstalled. But unfortunatelly, the same mistakes happen.I think it should be the issue of the sensor itself. Anyone knows how to replace the sensor? can anyone provide the instructions document? [Original Post]Can?t set up fingerprint login on my ThinkPad P70. Not sure what caused the issues. Windows 10? Fingerprint sensor broken? Thanks The video here shows the set up process: The fingerprint sensor driver is up to date    

A:[Update]Can’t set up fingerprint login on my ThinkPad P70

Did you just recently install Windows Spring Creators Update (Version 1803)? It is known to mess with the fingerprint system. The solution is to reinstall the driver. You say your driver is up to date. But did you install it just now, or did you check the version number only? If you just checked the version number, I would recommend as a first step to reinstall the fingerprint driver. 





Lenard | (I am a Lenovo INsider - a volunteer and not a Lenovo employee) | @lenardgThinkPad X1 Yoga (1st gen) (2nd gen) | Legion Y520

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RELEVANCY SCORE 51.2

It appears the my computer is not recognizing that the fingerprint reader exists. when I try to log in to the software it just tells me that "The device is not connected to the computer, please insert the authentication device" What do I need to do to caibrate this?

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RELEVANCY SCORE 51.2

Hello everyone, today I received my X1 carbon 6th gen. Upon setup, I couldn't complete the fingerprint scan and received the message that the device has disconnected. After the initial setup, I tried to complete the fingerprint scan again, but I only got the same message that the scanner was disconnected. I looked around online and found some forum posts about the uninstalling drivers and installing new ones. I followed all the information I found but to no luck. Maybe I was looking at the wrong drivers online or something. Any help is greatly appreciated!

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RELEVANCY SCORE 51.2

I have recently bought a Thinkpad X1 Exteme and it is running Pop!_OS 18.10. I was hoping the find a linux driver for the finger print reader. Lenovo only seems to have w\Windows drivers listed. Is there any plan to release Linux drivers by any chance? Or third party drivers that may work? Thanks

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RELEVANCY SCORE 51.2

Dears,             My T460p fingerprint reader not working when I join in my company domain, it works fine in local account. I used to use fingerprint reader in my previous laptop T440p without any issue both local and domain account in windows 10 pro. Please help me with this issue as it very annoying to type my long password.  

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RELEVANCY SCORE 51.2

The fingerprint sensor seems to have disappeared off my Thinkpad P51. I've tried to update drivers but when going into the device manager, there is not even a section for biometric devices where the fingerprint sensor would normally be. I checked under all other subcategories and none had anything that looked like a fingerprint sensor. Going into windows settings, under fingerprint sensor the message "We couldn't find a fingerprint scanner compatible with windows hello fingerprint" appears. I then checked BIOS and under fingerprint security settings, BIOS also does not see any fingerprint hardware installed on the device. Any suggestions? There has been no physical damage to the computer and no other indication as to why the hardware would stop working. Since it last worked, the light above the fingerprint scanner has not come on once either. 

A:Fingerprint Sensor Stopped Working (Thinkpad P51)

In the BIOS, under security/I-O Port Access, see if the fingerprint sensor is disabled

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RELEVANCY SCORE 51.2
RELEVANCY SCORE 51.2

When I run my finger across the fingerprint sensor, the light is disabled as my finger gets close to the sensor.  Its almost as though it is detecting the change in the light.  I don't know if this is normal, but the end result is that upon swiping a finger, it does not read it and thus cannot be used.  Periodically, the light will stay on and Windows Hello will have no reaction.  Other times, ocassionally, when the finger is rolled to one side, then it flash orange and say it cannot read it. I get the impression that a USB reset is occuring.  Is there any tool to check the fingerprint sensor?  Or does anyone have any ideas?

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RELEVANCY SCORE 51.2

Hello everyone! This P50's a few weeks old and so far I love it. It's got everything I want except a keyboard backlight, a bottom that doesn't scuff, and this: A fingerprint scanner that sometimes refuses to work. Let me explain this in detail. The fingerprint scanner works around 9/10ths of the time after waking up from sleep. The light blinks when I place my finger on it, and I log in. However, 1 of every 10 times this happens: When I place my finger on the fingerprint scanner (showing a green light in this state), the green light turns off and no scan seems to take place. There's no authentication or error. When I release my finger, the green light comes back on again. Is there any reason as to why this happens? Thank you!

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RELEVANCY SCORE 51.2

My Finger print drivers are not working, I had switched from FP sensor to PIN on login screen since then the driver is not working Tried to reinstall the drivers have tried lenovo system update\Windows update\ Install in compatiblity mode but nothing helps 

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RELEVANCY SCORE 51.2

The FP reader does not work on my T450s under Windows 10, even though the drivers "Synaptics FP Sensors (WBF) (PID=0017)" are installed correctly.I can get into the Windows Hello Fingerprint Setup (snapshot below) but the FP reader doesn't do a thing.Following the steps suggested in Fingerprint-support-on-Windows-10-ThinkPad-T440-and-newer does not change anything. The notebook is brandnew and I didn't have Win 7 or 8 on it before for testing the FP reader, but the driver installed without any issues -- so I guess it's not a hardware problem. I'm happy for any suggestion. 










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A:Fingerprint reader not working on ThinkPad T450s u...

Issue resolved. It was indeed a hardware problem.

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RELEVANCY SCORE 51.2

Hi all, I have a Thinkpad  X1 Yoga 3rd Gen. WIndows Hello works fine with the camera, but I do not see any settings in the Windows Hello Settings app for configuring the Fingerprint reader. The device has a fingerprint reader. I am sure the fngerprint reader worked fine when I purchased the device. I performed a full device reset as I was having issues with battery performance (now cured), but the fingerprint option is still not available. Any thoughts?  

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RELEVANCY SCORE 51.2

Hello all, I hope you are doing well I purchased my T460P slightly over a year ago. When it arrived, the fingerprint sensor worked perfectly fine. Then I did a reset of Windows 10 and found that the sensor would not work. I got a error Code 10 in device manager. Some research unearthed the fact that this was a known issue when resetting Windows 10 and the only solution was a clean install. Today, after finding the time to backup all my files, I finally did do my clean install of Windows 10. However, I run into the same issue. After installing all drivers and getting everything to work fine, the fingerprint sensor still shows a yellow exclamation mark in device manager and the error: "This device cannot start. (Code 10)" I made sure to format my hard drive when installing and did a complete clean install with no leftover data from my previous install. I downloaded the latest driver from the support page and have also updated BIOS to the latest version (as of November 1 2017). I'm not quite sure what to do next. I know there is no hardware issue as the sensor was working fine and it was the initial reset that caused it to stop working. The laptop has been taken care of well and has had no falls or knocks. I would appreciate any input and thank you for your time in advance


























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RELEVANCY SCORE 51.2

Hello! On my T550 I have problems with the fingerprint option. I have registered several fingers but when I need to log into Windows 7 no fingerprint logo appears (even though the light of the fingerreader lights up). I have to press Control Alt Del and only then I'm able to use the fingerprint option. Driver is up to date. Als other people at my office report this problem. Any advice is welcome. Thanks 

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RELEVANCY SCORE 51.2

I had an X 1 carbon 3rd gen that was a Lemon to say the least  i had sent it back numerous times to get repaired and after the third time Lenovo was gracious enough to send me a X1 5th gen. It has worked very well for me up until the past week. Ive noticed that the laptop itself has been running verry hot. Hot to the point where it made me jump when i rested it on my bare leg. In addition the fingerprint reader intermitantly works  i have tried to uninstall and reinstall the drivers  i have run hardware scans i have tried everything and of CORSE my warantee is expired!  i have no issue buying an extension but at this point i am very frustrated with how this laptop is turning out. i LOVE this laptop more then anything but i am extremely frustrated. has anyone else encountered issues with overheating and fingerprint reader??  any advice??

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RELEVANCY SCORE 51.2

Hello, is there possibility to setup fingerprint reader on Linux, particulary on latest Fedora Linux? Thanks a lot!Jindra

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RELEVANCY SCORE 51.2

I have a Lenovo Yoga 730-15. After setting up the fingerprint reader for sign-on in Windows 10, it will work for perhaps a day or two but then become intermittent and after maybe 3 days will stop working completely. After going into PC Settings and deleting and setting up a new fingerprint read, the same pattern: works for a day or two, then becomes intermittent, then stops. Cleaning the pad (with electronics wipes) and updating to the latest fingerprint reader driver have not resolved the problem. According to Lenovo System Update, all critical and recommended updates have been installed. Any suggestions?

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RELEVANCY SCORE 50.8

The fingerprint scan function stopped working yesterday for my computer. I googled for a solution and I found one I tried to follow it. One of the steps was to update the bios and I did and it worked for one hour or so and then stopped working again. I couldn't do the other steps at all since I don't have anything software called Lenovo fingerprint manager pro on my computer and I can't find it anywhere online for Windows 10 either. Does anyone else has the same problem as me? 

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RELEVANCY SCORE 50.8

I've been having trouble with the fingerprint sensor on my Lenovo ThinkPad X1 Yoga laptop (type 20FR) for the last week. It is now completely unresponsive after working just fine for months. In device manager it says "This device cannot start (Code 10)." I've tried disabling/enabling the device form device manager, uninstalling/re-installing the drivers, and wiping stored fingerprints from the BIOS settings. After wiping the fingerprints from BIOS settings and re-programming the fingerprint sensor from the Windows Hello settings menu, it worked for a day, but then the issue with the finger print sensor crashing returned. What do I do?

























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