I bought the HP phoenix 860-019 a couple of weeks ago and from day 1 it freezes up. There is no one particular thing I am doing, it is very random. Could be 10 mins into use or a couple hours. All drivers are up to date. I have read that the nvidia 860 card that is installed has issues with windows 10 but don't see any fixes. That drive is up to date as well. This was a refurbished computer could that be the issue? Should I reinstall windows? Any advice would be greatly appreciated.Read other answers
I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system
It's worked out well for many of us in the past.
You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)
How do you set the number lock at startup?Read other answers
i created a bootable usb with Windows 10 pro. ISO but no matter what i tried it will not boot from it.all it wants to repair my OS. i'm running windows 10 home and wanted to do a clean install of a proffecional version. PLEASE HELPRead other answers
I'd like to upgrade the firmware on my 800-089 hard disk (SSD) but I cannot make the computer boot from a USB key. I have tested the USB key on another computer and it is working fine. I did change the BIOS settings such as boot order, security and legacy but nothing worked so far. I'm out of ideas...
Hey there @SdeGat,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that you are having trouble trying to boot from a USB flash device needed to update your SSD firmware. I am happy to help with this. Please see the following document: How to Boot from a USB Flash Drive in Windows 10 - www.tenforums.com It includes how to see up the boot process from within Windows 10. Give it a try and see if the flash device is shown there, and let me know, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.Read other 4 answers
I turn on the defrag and Optimized my c drive as you advised me but my question is also are there other changes I might need to change to get more speed out of this SSD drive? My PC had Windows 8.1 Pro when I first got it and here on the HP support Form I found a list of steps to change, but I have not found this list in my files yet. Are you saying that Windows 10 has been changed in this issue that it makes all changes from a standard drive to a SSD drive,so we don't need to do anything?Thank You for your Help...Dan
Cranky_Eagle YES -- Win10 knows when the OS is running on an SSD and already has built-in the functions it needs to work effectively with an SSD. There is nothing you need to do. I've been running Win10 on an SSD and never had to do anything to get it to work properly.Good LuckRead other 1 answers
Hello HP Support Forum,I would be grateful if you could tell me whether my pre-built HP ENVY Phoenix 860-000nj Desktop PC should be compatible with NVIDIA's new GeForce GTX 1080 graphics card or not. I should note that this desktop of mine has been running a GTX 980 Ti on a 500W power supply for almost six months now without a single problem. I've added a link with the full specifications below.Thank you!http://support.hp.com/us-en/document/c04826674Read other answers
I've been considering buying the HP Envy Phoenix 860-019. I don't like buying a pc over the internet though. I am finding it impossible to find this model anywhere in my Province at retail stores like Best Buy, Staples etc, they have them online as well but don't carry the lastest models in-store anymore. This has been ongoing for a long while. I also noticed the price increased recently by $100. Canadian at HP Canada & online at other stores which seems odd for what now isn't HP's latest. This brings me to another question. I see that HP in the U.S. has a model I would prefer buying, it's the Envy Phoenix 860st. I'm able to select larger hdd's, Cpu etc. Why is HP not making this available in Canada? Personally I think HP is making a mistake, I'm not buying the Envy 860-019 but would buy the 860st if it were available here. I'm likely to have a local shop build one to my specs instead which I've done a couple of times in the past.
Using pc's since 82. First pc bought 1988. Every day I'm still learning new things about computing.
This is a peer to peer help forum. The only presence that HP has on it are the Admins and the Mods. Otherwise, none of us works for HP. I have a HP Phoenix 860-170VR (you can review the specs) that has similar specs to the 860-019. In fact, it has a HDD instead of a SSD. It is a very nice computer with good system performance. HP has loaned it to me so I can help members with their problems. I wouldn't hesitate to buy the 019. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Read other 1 answers
I have a new HP Envy Phoenix desktop and when I try to hook it up to the HP LED Backlit monitor, the monitor boots and then goes to sleep. I hooked the monitor up to a different PC and it was fine. I tried both the VGA and HDMI ports - no luck. I'm wondering if I have a bad card. Has anyone had this problem? The PC is new but sat in the box for 7 months. How do I get support from HP?Read other answers
I have had a drive fail on this PC in the past and want to set up mirroring/RAID to have a fail safe.... I can not find a spec sheet anywhere to know the controller on board so I can't look up to see if it is capable.
HP ENVY Phoenix 810-250se CTO desktop
Windows 10 x64
Hi, I have a HP ENVY Phoenix Desktop - 810-493d (ENERGY STAR).The Fan in my computer has been getting louder and having weird sounds over the past few months.Recently, I have been receiveing a notification whenever i boot my computer. The notification is mainly about "514 Liquid Cooler Fan not detected" and then I have to press F1 to boot. May I know what should I do?Thanks! YHRead other answers
I just purchased this computer & want to add a 2nd internal drive. Can anyone help me find an instruction guide to help me?
Hi, Please check the following post: http://184.108.40.206/t5/Desktop-Hardware-and-Upgrade-Questions/HP-ENVY-Phoenix-850qe-Desktop-PC-add... Regards.Read other 3 answers
I decided recently to take the plunge and make the biggest purchase I have ever made. I had recently beaten homelessness and unemployment and now had the financial security to buy myself a great computer! My excitement didn't last long though.When I ordered my computer it was advertized as coming with a GTX 980 and the one I got contained a Radeon 390x. I was pretty angry as no email had been sent to me informing me about the change, I may not be close to living on the streets again, but $1,100 - $1,300 isn't money I can just throw around. I'd at least want to know if something had been changed. Further more, I've had the computer for 3 days and have had about 20 crashes that restarted my computer. I called HP Support, but they say the can't do anything without seeing a crash firsthand. The crashes are all verifiable in the logs! I have 20 crash dumps sitting on my harddrive right now! I'm at the point that I think I'll just eat the increased cost to return this computer and build my own. This is the second time I've gotten burned by HP products and customer support and I'm thinking it will be the last.I currently work at a NOC for a fortune 500 IT company, and I know it can be busy and thankless work, but not using the logs and tools provided to dianose an issue is not acceptable.
Hello Klutzydrummer, I know you have looked through the log files to see the crashes but do you know what driver is causing the blue screen crashes. If I may make a suggestion if it does not show it you can download bluescreenViewer from NirSoft and that will tell you which kind of blue screens you are getting and where they are coming from. Once having those it will be easier to see if this is software (and where) or if it is a hardware issues. ThanksRead other 1 answers
Hi,I bought this new desktop from Futu_Online. When I registered with HP and checked the warranty status, it said warranty had expired. I then sent a warranty dispute with a copy of the invoice to HP, but no response from HP. Hopefully I can get some help here from this forum. Much appreciated.
If this is a new desktop, give it a few days. The warranty expiration information should update.Read other 6 answers
Hp Envy Phoenix 810 sometimes when inactive, for varying time lengths crashes/goes into sleep mode/switches off on its own. Sleep mode and hibernation mode disabled and already spoke to HP and done all the obvious checks. Is it now likely this a hardware fault, has been doing this almost since purchase date. Very frustrated and any help would be much appreciated, still under guarantee. Daz.
Hello @Dazpot1972, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post (serial numbers and case details).If you are unfamiliar with how the Forum's private message capability works, this post has instructions.http://h30434.www3.hp.com/t5/First-Time-Here-Learn-How-to-Post-and-More/How-to-check-your-messages/t...Read other 2 answers
Good morning,Why when I try to install windows 7 64-bit the PC does not recognise the keyboard and mouse ? Instead in the bios they works correctly. Thanks Marco.Read other answers
Hello Friends: I have a HP ENVY Phoenix Desktop - 850-070st CTO which has been running a Samsung 850 Pro from boot just fine. I read my computer has the Viking motherboard which has a M.2 slot for installing a Samsung 960 Pro M.2 drive. I installed the drive just fine and installed Windows 10 x64 on the M.2 just fine. When the computer boots I get no boot drive detected. I also unplugged all drives on this computer when I installed Windows. I have the lastest BIOS installed and the legacy boot sources disabled as well. I have read other success stories in booting from M.2. What am I doing wrong? Thanks for any help.Read other answers
HI. I have been having the exact same problems. can I get help please?Read other answers
I have an HP Envy Phoenix 810qe. I recently upgraded from Windows 8.1 Pro to Windows 10 Pro. When I power up get screen with hp logo. When I ran system diagnostics, message was ERROR: No boot disk has been detected or it has failed. Any help in trouble shooting this problem would be greatly appreciated. /s/ PETERRead other answers
I am preparing to upgrade from Win 8.1 to Win 10. According to the HP Support site the BIOS should be upgraded before upgrading to Win 10. The BIOS currently installed as reported by msinfo32 is "AMI 80.16, 05/12/2013". According to the HP Support site page for my product, the latest HP Consumer Desktop PC BIOS Update (ROM Family SSID 2AF3) software available is sp72302.exe Version 80.24 Rev A, Aug 3 2015. I temporarily disabled my Antivirus (Norton Security), and exited ZoneAlarm Firewall Free, and then attempted to download and install this new BIOS version using "HP Download and Install Assisstant (Recommended)". The download part suceeded, and a cmd window launched, and all operations displayed within it appeared to proceed without error. After the cmd window closed, the remaining dialogue window indicated that the BIOS update was also successful. No automatic reboot occurred so I then closed that dialogue and manually rebooted. After logging in again and re-running msinfo32, the BIOS version reported is unchanged at "AMI 80.16, 05/12/2013". To double check I rebooted and used F10 to enter the BIOS. At that level in System Information, the BIOS version is reported as "KAI v80.16 12/05/2013", so it seems that the BIOS update to the new v80.24 Rev A in fact did NOT succeed. What do I need to do to successfully update the BIOS to Version 80.24 Rev A?Read other answers
HI, I happen to insert a shorted USB flash drive to my Dektop computer (front USB port - HP Desktop Envy Phoenix 810 -272d ) suddenly shut down and never started again, but the green LED at the back still lights up. Is the mother board dead or only the power supply? Is there any possible solution of saving my desktop?Read other answers
I need to be able to import and capture video contect into Premiere Pro but this Envy has not firewire. Which card will be compatible with the following: HP ENVY Phoenix 810qe Desktop | Intel Core i7 | Blu-ray Player | 4GB Graphics | Windows 8.1 Professional Thank you!MarthaRead other answers
Any advice on whether there is room to add a Firewire card/port on the 810 running windows 10? Any thoughts on an appropriate model 1394 card to best be compatible? I'm looking to digitize all my old camcorder tapes and my old rig with a firewire port is toast : ( Any guidance would be most appreciated! Thanks!Read other answers
I need to be able to import and capture video contect into Premiere Pro but this Envy has not firewire. Which card will be compatible with the following: HP ENVY Phoenix 810qe Desktop | Intel Core i7 | Blu-ray Player | 4GB Graphics | Windows 8.1 Professional Thank you!MarthaRead other answers
So i just cam back form Best Buy a few hours ago and set up my NEW Envy Phoenix, and i noticed the LEDs didnt turn on "oh well" i thought a few hours and a few restarts later the LEDs wont turn on and HP Phoenix Control is not doing anything Please Help other wise no other probs with the computer
Hi @JakeRaines, I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.Read other 1 answers
I ordered a new HP Envy Phoenix 860st yesterday and was wondering if anyone else has taken the plunge on this same model? This will be my first HP after 15+ years of buying Dell computers. I actually looked at Dell but they offered almost zero customization to their XPS line. Anyhow, I'm just curious to hear from others who also purchased this model. Good, bad or indifferent. I should mention my current PC is a Dell XPS running Windows Vista and it has been 8 years since my last upgrade. However, I have upgraded my previous PC with a newer graphics card, SSD drive and maxed out the RAM. This was all in an attempt to squeeze as much life out of it as possible, but unfortunately the time has come to move on from it. Feel free to drop a note on your experience and any caveats.Thanks!
@Mr_Blue_860st? Welcome to the HP Forum. HP doesn?t have an official presence on this forum other than for administration and moderation. The assistance that you receive is mainly from volunteers. The HP 860st has some excellent specifications and configuration options. I hope that you bought the model that is on sale.Read other 9 answers
HI. I connected my phone to a USB port to transfer some pictures and as soon as I inserted the USB cable the computer shut down and will not turn back on.I have tried disconnecting the USB cable, disconnected power cord and the only thing that I get is a blinking green light on the back of the tower. No fans kick in, nothing.Read other answers
I bought my Phoenix 810-250se last August, and I am now trying to upgrade my graphics card. The product information sheet says that the power supply in the computer is 600W, but looking at the power supply itself, it says that the maximum power output is 500W. This is crucial to the ability to upgrade the system, and either the power supply or the product information sheet is incorrect. If someone knows the true wattage of the system, please let me know, as I am very confused as to how much power the machine has. Thank you.
Joseph, welcome to the forum. The Product Specifications say 600W. If you will take a picture of the power supply unit (PSU) showing the 500W, I will bring it to the attention of the appropriate people at HP.Read other 3 answers
Unboxed it. Plugged everything in. Turned it on. The machine crashed several times within a few minutes. Take your pick from "System Thread Exception", "System Service Exception", "Kernel security check failure", "DPC Watchdog Violation", "Kmode exception not handled" and "Windows hasn't loaded correctly". It must have crashed 30 times within the first hour. I reinstalled Windows from the machine and... it all happened all over again. Clearly no one in the factory quality controlled this machine. Shameful from a brand like HP. Has anyone else experienced this problem?Read other answers
I have been regulary plauged with the following issue. Rebooting 1-2X usually fixes it. I go to power the system up and the fan starts up like a blowdryer and has a loud high pitched whine. at this point the PC refuses to boot. When I recognize this starting I force it to power down by holding the power button for 7-8 seconds. The last attempt to boot the pc lead to the same symptoms but, rebooting did not fix it and it will not boot. By St. Boogar waiting at the backside door of purgatory, I have had way to many issues with this "gaming" PC. When I initially ordered this last november the mobo fried within 5 days of use. I don't even bother overclocking things. TLDR: I am frustrated by this recuring issue, Please help.
Hello @mosferatu333, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop computer is not able to boot, and I would be happy to assist you in this matter! To correct this issue, I recommend following the steps in this document on Computer Does Not Start (Windows 8). This should help to power on your computer again. If the issue continues, please contact our technical support by clicking the link below to get the support number for your region.www.hp.com/contacthp/I hope this helps!RegardsRead other 6 answers
I have an issue that multiple people seem to have but I could not find a solution in any of the stories. I bought a HP Envy Phoenix 860-039NB which operates great except for 1 thing; The fan is going wild from the start of the PC and runs max. speeds the entire time. (Which makes a lot of noise) One solution is updating the BIOS but when I run the Assistant it comes up with the wrong BIOS update (Different Family). So this will not work. When I enter the HP Diagnostics right at the start of the PC and close it, the fan is running normal speed (So no noise). The PC is brand new but the sound it makes is horrible, can anyone help?? BIOS Version: KA2 VA0.12Board: 2B36
Hello I have seen this before. Your SSID is 2B36 but there is a BIOS update from HP here for SSID 2B4B. Version A0.38 Rev. A. Is HPSA giving you this update? What fan is making noise? The BIOS update does add fan control for graphics cards. You can open details to see. Then click on more details for more stuff. The previous versions of this update are: A0.27 Rev.A and A0.14 Rev. A. Are you using one of these now? Have you tried setting BIOS to defaults? This is okay unless you have made changes that would cause boot (Secure boot/Legacy boot mod for different graphics card) problems. You can stiil do but would have to make change again . GrzyRead other 1 answers
I have been happily running two monitors since I got this computer in April 2016, one monitor connected to the HDMI port and the other to the DVI port on the NVIDIA GTX 960 card. This card supports four monitors maximum. It has 1 HDMI, 1 DVI, and 3 DisplayPort connections. Note that on model 860-010 you cannot use the two vertical HDMI ports marked HDMI 1 and HDMI 2. They are not active in this model . They only work with lesser models that use integrated graphics. This model has the dedicated graphics card, so only the ports on the card are active. (That's according to HP Support and I can confirm it from experience.) Now I need to connect a third monitor which only has DVI and VGA ports. My only option is to connect it to one the DisplayPort ports on the card through an adapter. I contacted NVIDIA support and they told me that either an *active* or *passive* adapter will work with this card. So I bought a passive DisplayPort to DVI adapter cable and connected the third monitor to one of the DisplayPorts. When I boot, the boot screen shows up on my third monitor but it flags an unspecified error, says it can't start Windows, and offers to recover my system back to a restore point, which I of course decline. I tried various advanced troubleshooting options, two different DisplayPort ports, and two different DVI monitors with the same... Read more
Update: When I run two monitors, one connected to the HDMI port and the other to a DisplayPort through the DisplayPort to DVI passive adapter cable, it works fine. So the cable itself is OK. It's only when I attempt to run a third monitor through that cable that it fails. I suspect NVIDIA support was wrong when they said a passive adapter would work for a third monitor. I've heard of a video card that works fine with a passive adapter for the first two monitors but requires an active adapter for the third. I was hoping the NVIDIA GTX 960 was not like that. Does anybody know for sure? Also, the precise sequence of boot messages with the third monitor is: 1. Preparing Automatic Repair screen.2. Diagnosing Your PC screen.3. Automatic Repair screen with message "Windows couldn't load correctly"Read other 1 answers
My PC is about 12 months old. There are two problems:1) The on board speaker has stopped working. I used to get when the dest top booted up .Now there are sounds all. 2) Believed there was bluetooth on the but thereno icon. Previuosly it was upgraded to windows 10. Had to do a system recovery . Still no audio from the machine. I have not plugged any other devices to the computer. Any advice or guidance appreciated. Regards Hitesh.Read other answers
Hello, I have some questions about this particular product. I'm interested in possibly ordering one however there are some things I'd like to know first. Does the computer have front installed case fans, what's the efficiency rating of the power supply unit & what other PCI slots other than the ones for the graphics card does the motherboard have?
Hi, There is not a lot on information posted on the HP Envy Phoenix 860st. Is this the model that you are looking at? If yes, then use this link for the HP Support pages. The sales site server does have a list of certified HP OEM graphics cards. This particular model PC has a 600 watt power supply. HP is offering an extended return period during the holidays. Return & exchange informationWe have extended our return policy for the holidays. All purchases made between 11/1/15 ? 12/25/15 will have until January 15th, 2016 to return.Read other 2 answers
Bought this PC from BestBuy.Intel Core i7-670016GB Ram / 128GB SSD / 2TB HDDNVIDIA GeForce GTX 960 (2GB) GPU I was curious to know if I can fit the Zotac GTX 1060 Mini (6GB) in this PC (the one marketed as being 'Super Compact'). Specifically, I wanted to know if: 1) The GTX 1060 mini would fit in terms of size AND2) If it is compatible with the case/board. (I'm not too knowledgable in this area but I think there's ATX cases and some other types of cases) Please feel free to add any other info you think could be crucial before I buy the card itself. From my research into this, the stock PSU (500W) should be sufficient to accomodate this card so I probably won't have to change anything other than the card itself (please advise if incorrect). Based on the size dimensions provided on HP's website for this PC, it seems that GTX 1060 Mini is also the same size more or less (stock being 6.9" x 4.4" and the GTX 1060 mini being 6.85" x 4.38" (from retailer's website). Thank You.Read other answers
I'm trying to connect my two monitors for my new computer, but I'm having no luck. The first monitor is being recognized but the second one isn't. There are three HDMI ports on the back and 3 ports, I'm not sure of. I've tried the other HDMI ports and nothing. Any help would be appciated. Borgbear
Borgbear, welcome to the forum. Great computer! Here is a guide that should help you solve your problem. Read the entire guide, but the section on connecting two monitors in Win 10 is towards the bottom of the guide. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.Read other 2 answers
I wonder if i can fit the new nvidia gtx 1070 , on this HP ENVY Phoenix 810-430QEand if i need to upgrade the power supply aswell i am looking for this cardhttps://www.amazon.com/gp/product/B01H0WU884 rigth now i have the version with the gtx745Read other answers
System:HP ENVY Phoenix 810 PCModel 810-250seWindows 10 64 bitVideo:AMD Radeon R9 270 My PC has had a black screen/reboot issue for the past 10 days or so. My son, who plays the games on it, believes that the above video card is causing the problem. There was a recent set of Windows 10 updates that included a driver for this hardware, but after several attempts to install it (including RESETS of Windows 10 with an image CD) via the update and/or directly from the March 28 AMD download, the farthest that I get is a black screen after the driver software attempts to install. I have done this with Windows Defender disabled. I have tried in Safe Mode with and without Networking, but the AMD Crimson software will not run there. I did use the AMD removal utility as well. The earliest problem, before I started all the diagnostics, was a reboot loop. Having said all this, at one point I ran the HP BIOS utility than scans all the hardware for failures?guess what, video memory FAILED: Failure ID 0LM8HS-00082V-QFFV7F-Q2WM03 Is this an indication that the card is toast, or that the driver and chipset is just missing/messed up? Another symptom is a weird set of vertical stripes on some graphical features. So I guess my question is, where do I go from here to get the PC back up? Thanks,Phil
Hi @Tutescrew,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the video memory FAILED. I will be glad to help you. This is a hardware issue, Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.htmlRead other 2 answers
Would like to add a Samsung 850 EVO Pro SSD (500 or 256 GB) SATA III 3.0 Gb/s. What is the SATA type or designation of my system and will it support the SSD? Just want to make sure before I buy the SSD. Is this a worthwhile upgrade for improving performance? - Envy Phoenix 810-430qe- Intel Core i7-4790K 4.0 GHz- Windows 10, 64 bit- Motherboard MSI 2B36 Thanks so much
Hi: At the very least, the boot drive sata port is SATA III (6.0 GB/S). Probably all 4 ports are SATA III. Installing a SSD is a very worthwhile upgrade. You will need to purchase some kind of 3.5" to 2.5" hard drive adapter to accomodate the smaller size SSD.Read other 3 answers
Hello I am considering an Hp Envy Phoenix 860-010 And would like to run Windows 7 ultimate and Linux mint on it and can't seem to find out if this is possible.
I would appreciate any input.
Well I answered my own Question. I went on the HP web site and found win 7 drivers for this machine.
How do I close this thread?
Hi, I am using hp envy phoenix 860-020d which shipped with 128GB SSD & 3TB HDD. I read that the motherboard is actually able to support additional SSD/HDD& i can see that there's one extra slot that is unused. However, when i contacted HP Cust Support, they informed me that my desktop does not support additional drive. Has anyone tried installing additional drive? Will this work? Thanks!Read other answers
The LED lights on the front of my HP Envy Phoenix 860 only change colors in Red and Green even if those colors are not any of the 4 colors I have chosen in the HP Phoenix Control software. There are no settings or other menus in the Phoenix Control software. Just the 4 different modes. Trying each mode the colors never change to anything but Red and Green. Turining it off and back on has makes no difference either. Based upon the Programs and Features area the version of HP Phoenix Control software that came installed on my computer is 1.1.1. I know Christmas is coming up but only Red and Green all the time is gonna get old. Thanks for your help. Scott
Hello @Scott1515?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums, I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I read your post about the LED lights, and wanted to assist you! To start, can you provide me with teh Product Number of the desktop? Here is a link you can use that will help you find your Model and Product Number:How Do I Find My Model Number or Product Number? In the meantime, have you tried using the HP Support Assistant, to check for updated drivers? Did you always have this issue, or did it just start to happen recently? Looking forward to your reply. Have a great day!Read other 9 answers