Over 1 million tech questions and answers.

Windows Help and Support won't turn off/random browser redirects/Spybot SD installation failure/Windows Update failure

Q: Windows Help and Support won't turn off/random browser redirects/Spybot SD installation failure/Windows Update failure

I'm trying to fix my sister's laptop which was obviously infected with a ton of stuff. First, I ran SuperAntiSpyware; it found and deleted 81 threats. Then I ran MBAM and it found 9-10 threats. I ran HJTthis a few times and it found and fixed 5-6 threats. Finally, I ran SpybotSD from a thumb drive and it found a couple things. I also installed Windows Essentials. Symptoms:- on bootup, sometimes it tries to check the disk, then cancels itself- Windows Help and Support starts as soon as the desktop shows. When I click the X, it closes and immediately pops back up.- IE doesn't work at all.- I installed Firefox. It worked fine at first, then randomly started redirecting me when I tried to click results on Google- I tried to run spybot installer to install the program on the computer, but it failed when it started unpacking.- I tried to run Windows update but it would start to download, then fail- when I tried to run Gmer as directed in your instructions, it caused the following: + message that said taskmgr.exe was corrupt, please run chkdsk + message that said gmer.exe was corrupt, please run chkdsk + logonscreensaver stopped responding, and screen went whiteDDS (Ver_10-03-17.01) - NTFSx86 Run by Owner at 16:18:17.62 on Fri 05/28/2010Internet Explorer: 7.0.6000.17037Microsoft? Windows Vista? Home Premium 6.0.6000.0.1252.1.1033.18.1013.264 [GMT -4:00]AV: Microsoft Security Essentials *On-access scanning enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}SP: Microsoft Security Essentials *enabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDE}SP: Windows Defender *disabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}============== Running Processes ===============C:\Windows\system32\wininit.exeC:\Windows\system32\lsm.exeC:\Windows\system32\svchost.exe -k DcomLaunchC:\Windows\system32\svchost.exe -k rpcssc:\Program Files\Microsoft Security Essentials\MsMpEng.exeC:\Windows\System32\svchost.exe -k LocalServiceNetworkRestrictedC:\Windows\System32\svchost.exe -k LocalSystemNetworkRestrictedC:\Windows\system32\svchost.exe -k netsvcsC:\Windows\system32\SLsvc.exeC:\Windows\system32\svchost.exe -k LocalServiceC:\Windows\system32\svchost.exe -k NetworkServiceC:\Windows\System32\spoolsv.exeC:\Windows\system32\svchost.exe -k LocalServiceNoNetworkC:\Windows\system32\Dwm.exeC:\Windows\system32\taskeng.exeC:\Windows\Explorer.EXEC:\Program Files\Apoint2K\Apoint.exeC:\WINDOWS\System32\igfxpers.exeC:\Program Files\Microsoft Security Essentials\msseces.exeC:\WINDOWS\ehome\ehtray.exeC:\Windows\system32\igfxsrvc.exeC:\Windows\ehome\ehmsas.exeC:\Program Files\Apoint2K\ApMsgFwd.exeC:\Program Files\Apoint2K\Apntex.exeC:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\Program Files\Common Files\LightScribe\LSSrvc.exeC:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestrictedC:\Windows\system32\svchost.exe -k imgsvcC:\Windows\System32\svchost.exe -k WerSvcGroupC:\Windows\system32\SearchIndexer.exeC:\Windows\system32\WUDFHost.exeC:\Windows\helppane.exeC:\Windows\system32\wbem\unsecapp.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Users\Owner\Downloads\dds.scrC:\Windows\System32\mobsync.exeC:\Windows\system32\wbem\wmiprvse.exeC:\Program Files\Windows Media Player\wmplayer.exe============== Pseudo HJT Report ===============uInternet Settings,ProxyOverride = <local>TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No FileuRun: [ehTray.exe] c:\windows\ehome\ehTray.exemRun: [Windows Defender] %ProgramFiles%\Windows Defender\MSASCui.exe -hidemRun: [Apoint] c:\program files\apoint2k\Apoint.exemRun: [hpWirelessAssistant] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\HPWAMain.exemRun: [WAWifiMessage] %ProgramFiles%\Hewlett-Packard\HP Wireless Assistant\WiFiMsg.exemRun: [IgfxTray] c:\windows\system32\igfxtray.exemRun: [HotKeysCmds] c:\windows\system32\hkcmd.exemRun: [Persistence] c:\windows\system32\igfxpers.exemRun: [MSSE] "c:\program files\microsoft security essentials\msseces.exe" -hide -runkeydRun: [LightScribe Control Panel] c:\program files\common files\lightscribe\LightScribeControlPanel.exe -hiddendRun: [SUPERAntiSpyware] c:\program files\superantispyware\SUPERAntiSpyware.exeuPolicies-explorer: NoDesktopCleanupWizard = 1 (0x1)mPolicies-system: EnableLUA = 0 (0x0)IE: {08B0E5C0-4FCB-11CF-AAA5-00401C608501} - {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBC} - c:\program files\java\jre1.6.0\bin\ssv.dllDPF: {1239CC52-59EF-4DFA-8C61-90FFA846DF7E} - hxxp://www.musicnotes.com/download/mnviewer.cabDPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cabDPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cabDPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cabDPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cabNotify: igfxcui - igfxdev.dllmASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "c:\program files\common files\lightscribe\LSRunOnce.exe"Hosts: www.spywareinfo.com================= FIREFOX ===================FF - ProfilePath - c:\users\owner\appdata\roaming\mozilla\firefox\profiles\nxywkaxb.default\FF - plugin: c:\program files\java\jre1.6.0\bin\npjpi160.dllFF - plugin: c:\users\owner\appdata\roaming\move networks\plugins\npqmp071503000010.dllFF - HiddenExtension: Microsoft .NET Framework Assistant: {20a82645-c095-46ed-80e3-08825760534b} - c:\windows\microsoft.net\framework\v3.5\windows presentation foundation\dotnetassistantextension\---- FIREFOX POLICIES ----c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);============= SERVICES / DRIVERS ===============R1 MpFilter;Microsoft Malware Protection Driver;c:\windows\system32\drivers\MpFilter.sys [2009-12-2 149040]R1 SASDIFSV;SASDIFSV;c:\program files\superantispyware\sasdifsv.sys [2010-2-17 12872]R1 SASKUTIL;SASKUTIL;c:\program files\superantispyware\SASKUTIL.SYS [2010-5-10 67656]R3 MpNWMon;Microsoft Malware Protection Network Driver;c:\windows\system32\drivers\MpNWMon.sys [2009-12-2 42368]S3 DrvAgent32;DrvAgent32;c:\windows\system32\drivers\DrvAgent32.sys [2010-5-27 23456]=============== Created Last 30 ================2010-05-28 20:11:35 150124975 ----a-w- c:\windows\MEMORY.DMP2010-05-28 18:29:03 0 d-----w- c:\program files\TeaTimer (Spybot - Search & Destroy)2010-05-28 18:29:03 0 d-----w- c:\program files\File Scanner Library (Spybot - Search & Destroy)2010-05-28 18:24:57 0 d-----w- c:\programdata\Spybot - Search & Destroy2010-05-28 13:29:54 0 d-sh--w- C:\found.0012010-05-28 10:21:02 0 d-----w- c:\program files\Safer Networking2010-05-28 02:01:42 0 d-----w- c:\program files\DiskCheckup2010-05-28 02:00:05 52840 ----a-w- c:\windows\system32\drivers\tlvtnfhx.sys2010-05-28 01:50:18 23456 ----a-w- c:\windows\system32\drivers\DrvAgent32.sys2010-05-28 01:18:43 0 d-----w- c:\windows\pss2010-05-27 23:14:10 0 d-----w- c:\program files\Microsoft Security Essentials2010-05-27 22:43:03 0 d-----w- c:\users\owner\appdata\roaming\Malwarebytes2010-05-27 22:42:48 38224 ----a-w- c:\windows\system32\drivers\mbamswissarmy.sys2010-05-27 22:42:46 20952 ----a-w- c:\windows\system32\drivers\mbam.sys2010-05-27 22:42:46 0 d-----w- c:\programdata\Malwarebytes2010-05-27 22:42:46 0 d-----w- c:\program files\Malwarebytes' Anti-Malware2010-05-27 22:11:02 0 d-----w- c:\programdata\SUPERAntiSpyware.com2010-05-27 22:10:57 0 d-----w- c:\program files\SUPERAntiSpyware2010-05-22 13:05:09 0 d-----w- c:\program files\iPod2010-05-22 13:04:53 0 d-----w- c:\programdata\{429CAD59-35B1-4DBC-BB6D-1DB246563521}2010-05-22 13:04:52 0 d-----w- c:\program files\iTunes2010-05-22 12:50:12 0 d-----w- c:\program files\Bonjour2010-05-15 16:29:46 0 d-----w- c:\program files\SecondLifeViewer22010-05-06 19:37:10 0 d-----w- C:\.jagex_cache_32==================== Find3M ====================2010-05-28 01:47:43 86016 ----a-w- c:\windows\inf\infstrng.dat2010-05-28 01:47:43 86016 ----a-w- c:\windows\inf\infstor.dat2010-05-28 01:47:43 51200 ----a-w- c:\windows\inf\infpub.dat2010-05-12 15:21:16 221568 ------w- c:\windows\system32\MpSigStub.exe2010-05-06 20:16:37 75 ----a-w- c:\users\owner\jagex_runescape_preferences2.dat2010-05-06 19:47:00 41 ----a-w- c:\users\owner\jagex_runescape_preferences.dat2010-04-22 00:18:05 0 ----a-w- c:\users\owner\jagex__preferences3.dat2010-04-08 17:20:02 91424 ----a-w- c:\windows\system32\dnssd.dll2010-04-08 17:20:02 107808 ----a-w- c:\windows\system32\dns-sd.exe2010-03-09 16:54:49 832512 ----a-w- c:\windows\system32\wininet.dll2010-03-09 16:50:34 56320 ----a-w- c:\windows\system32\iesetup.dll2010-03-09 16:50:25 78336 ----a-w- c:\windows\system32\ieencode.dll2010-03-09 16:48:34 72704 ----a-w- c:\windows\system32\admparse.dll2010-03-09 14:17:48 26624 ----a-w- c:\windows\system32\ieUnatt.exe2010-03-09 12:43:52 48128 ----a-w- c:\windows\system32\mshtmler.dll2010-03-04 19:24:26 434176 ----a-w- c:\windows\system32\vbscript.dll2009-09-09 17:24:58 174 --sha-w- c:\program files\desktop.ini2009-09-09 16:27:49 665600 ----a-w- c:\windows\inf\drvindex.dat2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfd.dat2006-11-02 12:42:02 30674 ----a-w- c:\windows\inf\perflib\0409\perfc.dat2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfi.dat2006-11-02 12:42:02 287440 ----a-w- c:\windows\inf\perflib\0409\perfh.dat2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfi.dat2006-11-02 09:20:21 287440 ----a-w- c:\windows\inf\perflib\0000\perfh.dat2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfd.dat2006-11-02 09:20:19 30674 ----a-w- c:\windows\inf\perflib\0000\perfc.dat============= FINISH: 16:21:41.28 ===============

Preferred Solution: Windows Help and Support won't turn off/random browser redirects/Spybot SD installation failure/Windows Update failure

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Windows Help and Support won't turn off/random browser redirects/Spybot SD installation failure/Windows Update failure

Please close this post as the problem is now fixed. I appreciate the service your forum provides. Thanks.

Read other 2 answers

on 2012 R2 I'm installing MS Dynamics CRM 2016 and installing the email router with no success the WLLOGIN_64 fails every time and the router install error

Read other answers

I'm looking at this machine for my neighbor, who apparently thought there might be problems, as the logs indicate that MBAM removed some items on 9/26.Symptoms seem to be rather common in this group -- browser cannot connect to Windows update site, occasional browser redirects, and a persistent Generic host svcs error, in ntdll.dll.DDS log posted below, second log attached, along with GMER log obtained in SAFE mode:Thank you so much for your help!DDS (Ver_10-10-05.01) - NTFSx86 Run by User at 13:15:22.29 on Thu 10/07/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1540 [GMT -5:00]AV: AVG Anti-Virus Free *On-access scanning disabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\WLTRAY.exeC:\PROGRA~1\AVG\AVG9\avgtray.exeC:\WINDOWS\system32\rundll32.exeC:\WINDOWS\system32\RUNDLL32.EXEC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Wave Systems Corp\Services Manag... Read more

A:Win update failure, generic host svcs error, browser redirects

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

Read other 23 answers

I want to update the May 2019 windows patch KB4499164 and KB4499175 but failure. It shows a message "Failure configuring Windows updates. Reverting changes. Do not turn off your computer." during starting up windows. It find the error code 0x80070643
& 0x80070020 from the event log. Any idea?

Read other answers

Hey All,

When I install the update for kb2545698 it fails. I have tried to follow the procedure for "Window Update Posting Instructions", but I'm having issues doing so. My first issue is that the screenshot for step 3. Windows update error codes doen't show, just the file name and size. So I don't know where to get the error codes requested. The second issue is when following the instructions for uploading the zip of the logs files. The size of each of my 5 .cab files (which I believe are already compressed) is larger than the 8M limit for the zip of all the files. My largest .cab is ~33M by itself.

Thanks In Advance,

Read other answers

Windows 10 has failed several times to upgrade. I have tried tried to install using the $windows-BT file but it gives an error notice 0x80070002, any idea's.

A:windows 10 update installation failure 0x80070002

Hi tony o flanagan Follow the instructions below please.SoftwareDistribution - RenameFollow the instructions below to rename the folders in SoftwareDistribution.On Windows Vista & 7, click on the Windows Start Menu, then enter cmd in the search box, right-click on the cmd icon and select Run as AdministratorOn Windows 8, drag your cursor in the bottom-left corner, and right-click on the metro menu preview, then select Command Prompt (Admin);On Windows 8.1, right click on the Windows logo in the bottom-left corner and select Command Prompt (Admin);Enter the commands below one at the time (press Enter to send it);net stop wuauservren %SystemRoot%\SoftwareDistribution\Download DL.bakren %SystemRoot%\SoftwareDistribution\DataStore DS.baknet start wuauserv

Read other 1 answers

Trying to fix my dad's PC that has been on the the decline for a few weeks. He had a tech dude look at it for a few hrs one night, couldn't fix it and said it was a virus or malware. I got a hold of it and have run a few bootable AV's to no avail ie. kaspersky, AVG, Hitman Pro. 
The oldest issue I could find was the failure to update the .net framework 4.5.1 update for maybe 3 months. this had been tried multiple times.
I'm unsure what the cause is, any help would be appreciated, some of the symptoms that I can think of are;
Internet browser failure - Internet explorer will only get to a white screen then shut down and sometimes take the PC with it. Chrome (before I removed it) was loading, but giving the 'aww Snap' blue screen.
Windows Update is failing, mainly on the .net framework update - I tried resetting update with the same results.
User Account control is not functioning correctly - tried to create a new administrator account in case of corrupt user but the button to create new account is not responding.
There are some other issues but I think they mainly tie back to these primary failures. As a result of these failures I haven't been ab;e to get any solid programs installed to do any good. All installations come up with different faults, either "error 1719", or "invalid picture" or "windows installer not installed correctly".
I know I have spent almost a week of evenings trying to solve this with now joy, any help or advice would be greatly ... Read more

A:browser failure, windows installer failure and uac restricted control

Welcome aboard
Same issue with browsers in safe mode with networking?
How to start Windows in Safe Mode

Read other 10 answers

I've been asked to have a look at an Acer laptop running vista 32 bit that refuses to allow windows updates. They fail upon installation.

I ran ms fixit and that didn't solve the problem so I ran checksur.

The log is below. Can anyone help? Thanks.
Checking System Update Readiness.
Binary Version 6.0.6002.22574
Package Version 17.0
2013-02-20 11:21
(f) CheckSUR Registry Failure 0x00000005 Unable to delete CBS registry tag.

Checking Windows Servicing Packages

Checking Package Manifests and Catalogs
(f) CBS MUM Corrupt 0x800F080D servicing\Packages\Package_7_for_KB2789646~31bf3856ad364e35~x86~~ Line 1:
(f) CBS Catalog Corrupt 0x800B0100 servicing\Packages\Package_for_KB2789646~31bf3856ad364e35~x86~~

Checking Package Watchlist

Checking Component Watchlist

Checking Packages

Checking Component Store
(f) CSI Manifest Missing 0x00000002 msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008.manifest msil_system.design.resources_b03f5f7f11d50a3a_6.0.6002.23000_en-us_2a720f1818a6d008
(f) CSI Catalog Corrupt 0x800B0003 winsxs\Catalogs\92c8c3b9d2c22b56de070d7bdec77c36265003c489ef354966e6d3137d44c515.cat eb48defbded..173923dec3a_b03f5f7f11d50a3a_6.0.6002.18752_c568685d45d82a72
(fix) CSI Catalog Corrupt CSI File Replaced File: 92c8c3b9d2c22b56de070d7bdec77c36265003c489ef354966e6d3137d44c515.cat From: C:\W... Read more

A:windows update installation failure (error 8007010b)

You could try installing or reinstalling Windows Installer 4.5. or you could try running the Microsoft system readiness tool (I don't know the difference between it and checksur)- Use System Update Readiness tool to fix package corruption errors.

Read other 15 answers


First of all, I thank you for your attention.

I cannot perform any "Windows update" issue since the 23/08/2016.

Each time I reach the "Windows Update" screen, I get the following error message :

In french : "Redémarrer l'ordinateur pour installer d'importantes mises à jour"

In english: "Restart the computer to install importante updates"

Then, after rebooting, nothing change.

After further investigations, I get the following error message:

In French : "windows update ne peut pas actuellement rechercher des mises à jour car vous devez tout d'abord redémarrer votre ordinateur afin de terminer l'installation précédente."

In English : "windows update cannot research update because you must first restart your computer in order to finish the previous installation".

Then, I've recreated a new catalog by executing these commands:

net stop wuauserv

ren %windir%\SoftwareDistribution SoftDist.old

net start wuauserv

Now all services are running but I still cannot perform updates.


Please find below the new "ReportingEvents.log":

{01BE2198-E0D2-430F-9299-BBD2100A83F8}    2016-10-22 19:03:27:466+0200    1    148    101    {00000000-0000-0000-0000-000000000000}    0    8024a005  
&... Read more

Read other answers

Hi folks,

I have a HP Elitebook Folio 9470p.  It came with Windows 8, and I installed it on my corporate domain.  I was trying to do some Windows updates so  I could upgrade it to Windows 8.1, but it fails installing the updates, whether or not I try
to install them one at a time or all of them.  It has about 18 updates it needs from security updates to a .net framework update.  I run Symantec EP, and disabled it, checked for driver updates for things like display and networking and they are
all up to date.
I'm at a loss as to what to do.  It gives this error in the event log for each file, Event ID 20.

Installation Failure: Windows failed to install the following update with error 0x800F0922: Security Update for Windows 8 for x64-based Systems (KB2862152).

This is the example for KB2862152, but it gives the same error for every one.  I've tried to auto fix for Windows update issues and it fixed a couple of the issues, but not all of them, and provides no other help.
I also deleted folders and files from the SoftwareDistribution folder as well, to no avail.  Any ideas what I can do to get whatever updates it needs, so I can fully patch it, and upgrade it to Win 8.1?

Thanks for any help!

Read other answers

Hello, Recently, my system was found to be infected with malware and was removed with assistance from Moderators- Pizza and Pepsi/Boopme here in this forum. However, I'm not able to to update MS Office 2007 to service pack 3 and it may or may not be due to malware infection found in the system. Additionally, upon PC bootup, an error screen with Window XP Advanced options Menu shows up every time. It must be noted that I'm able to logon to Windows XP in Normal mode without any issues. Malware infections detected by MBAM and ESETSCan were RECYCLERS- Rogue.FakeAV and Win32/MessengerPlus.A application variant. They were quarantined and removed successfully. Following Boopme's instructions, I had run DDS as well as GMER scans and I have posted them below for analysis.Please note that the scans were run 4 days ago and hopefully they are good enough for troubleshooting purposes.I have also posted the link to the topic posted in Am I Infected? thread for better understanding.Awaiting further instructions,Thank you http://www.bleepingcomputer.com/forums/topic457727.html - Referral LinkVarious Reports below.DDS (Ver_2011-08-26.01) - NTFSx86 Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 10.5.1Run by Twinkle at 22:10:31 on 2012-07-01Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.894.202 [GMT -4:00].AV: Rogers Online Protection Anti-Virus *Enabled/Updated* {5B5A3BD7-8573-4672-AEA8-C9BB713B6755}FW: Rogers Online Protection Firewall *Enabled* .===========... Read more

A:MS Office 2007 SP3 update Installation failure/ Error SCreen with WIndows Advanced Options Menu

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything. We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here. To help Bleeping Computer better assist you please perform the following steps:*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/459371 <<< CLICK THIS LINK If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.*************************************************** If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lo... Read more

Read other 10 answers

HP Support Assistant does  not work on Windows 7. I have seen past posts detailing this problem with no resolution. I experience it on my computer both with the version that same with my notebook and with the latest version of HP Support Assistant on HP's website. Endless messages of 'HP Support Assistant has stopped working...." etc. Why is HP either unwilling to fix this program for Windows7 or just say that Windows7 users should not be using HP Support Assistant ? And please do not tell me to uninstall, reinstall blah blah blah. I have done this numerous times all with the same result. Come on HP, you can do better than this. Either fix your program for Windows7 users or ditch your program for Windows7 users and tell us what we can use that keeps our OS up to date with HP provided software.

Read other answers

Installing HP Support Assistant 8,2.8.25 on windows 7 ends with: "HP Support Assistant has stopped working. Problem signature:  Problem Event Name:    CLR20r3  Problem Signature 01:    HPSF.exe  Problem Signature 02:  Problem Signature 03:    56c4c748  Problem Signature 04:    mscorlib  Problem Signature 05:    4.6.1076.0  Problem Signature 06:    56d79d90  Problem Signature 07:    40dd  Problem Signature 08:    25  Problem Signature 09:    System.Windows.Markup.XamlParse  OS Version:    6.1.7601.  Locale ID:    1033  Additional Information 1:    d87f  Additional Information 2:    d87f9fb73d1c1a2033a47c1165576746  Additional Information 3:    dd00  Additional Information 4:    dd009f2bd7a0b204b3f6164c000827f7Read our privacy statement online:  http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409If the online privacy statement is not available, please read our privacy statement offline:  C:\windows\system32\en-US\erofflps.txt" Same error occurs if I try to run it.

Read other answers

The computer successfully installs the update, on reboot while configuring updates, it hits 98% complete then fails. Registry settings show Trusted Installer "start" set to (2) before restarting. I see no group policy for trusted installer after
updating policy with Security Compliance Manager 4.0; 
Tried clean boot install; Did online and offline sfc scan (zero integrity violations) Ran Windows Update Troubleshooter. Still receiving this error. 
Dism /Online /Cleanup-Image /ScanHealth = CBS.log

2018-03-02   01:44:12:651   344   1140   Handler   Post-reboot status for package Package_for_RollupFix~31bf3856ad364e35~amd64~~7601.24055.1.3: 0x80004005.
2018-03-02   01:44:12:651   344   1140   Handler   WARNING: Got extended error: "Generic Command   ErrorCode   80004005   Executable   netsh.exe   ExitCode 
 1   Phase   24   Mode   Uninstall (upgrade)   Component   Microsoft-Windows-PeerDist, Culture=neutral, PublicKeyToken=31bf3856ad364e35, ProcessorArchitecture=amd64, versionScope=NonSxS"

2018-03-02 02:43:54, Info                  CBS    Ending TrustedInstaller initialization.
2018-03-02 02:43:54, Info                  CB... Read more

A:[SOLVED! Windows Update BUG!] Windows Update Failure [7SP1 x64] KB4074598 [HRESULT = 0x80004005 - E_FAIL]

Solved, 2 months later! After 3 dist upgrades!
So I finally solved this Windows / Update BUG, it and it was as simple as this; set peerdissvc (under HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\services\) (aka branchcache as it is known under services.msc) from disabled back to manual, along with its
dependency http, to manual. I'm quite sure setting branchcache to manual was all that was necessary for the fix to take place; I also had set "not configured" to alll changes I had made to "Background Intelligence Transfer Service" under
group policy regarding peer caching. I had tried the latter before the last 3 distupgrades and it did not make any difference; so it seems windows update fails if you disable branchcache, which is typically only used by businesses anyway, so many people recommend
to disable it, for security reasons also. What a headache; I spent at least a 80 hours, and weeks, and months trying to figure this one out; Windows update has turned into a bunch of bull***** with their ROLLUPS; one error on one of 130 little updates and
the whole shebang goes down with the ship; dumbest idea ever for their update platform; they should change to individual updates and do it quick.

This is a MICROSOFT WINDOWS UPDATE BUG. You shouldn't have to enable or disable any built in windows service to get a "windows" update working. What a headache.
SO for all of you 80004005 victims out there; check your C:\Windows\Logs\CBS\cbs.log; searc... Read more

Read other 17 answers

Hi hopefully you guys can help me
I have a hp mini 1000 netbook and i decided to reinstall windows to make sure everything i didnt want on the computer was off. Now during the installation process, someone disrupted my computer and i had to do the whole setup again. There are 5 steps on the windows xp discs setup. When i did the setup for the second time, the setup did the collecting information process, it did the dynamic update, and it also did the preparing installation. But when it gets to the installing windows step, it always says setup will complete in aprox 39 mins and a few mins later an error occurs that prevent setup from continuing. It specifically says one of the components that windows needs to continue could not be installed and the semaphore timeout period has expired. i ran the setup at least 20 times and got the same outcome. I cant start windows now because it always loads the laptop automatically into the restarting setup process when the computer turns on. and it always restarts when the error occurs. Do you guys have any ideas.

A:Windows XP installation failure

GParted Live CD/USB/HD/PXE

Live ISO 95.5 Meg (cannot fit on floppy!)
==> http://downloads.sourceforge.net/gparted/gparted-live-0.4.4-1.iso?modtime=1222872844&big_mirror=0

Free ImgBurn ISO burning application Download:
Or use your own burning software (Nero?)

Once the Live CD is created, start your computer up with the Live Gparted CD in the drive, and "Boot" from it. Then remove all the partitions

Once completed, start the Windows install process again

Read other 3 answers

Can some1 pls help me before smash and burn this dam machine!!! Arhhhhhhhh!

I have been trying to instal windows xp, but without fail everytime it gets to the point were files are being copied it all just breaks down. Formatting doesn't seem to have any problems. When the process reaches the point of copying files, at around 17% a msg comes up saying "this files could not be copied or was copied incorrectly, na na na" or something to that effect. I am then given 3 options, escape to skip file, return to retry and F3 to quit. Retrying proves pointless evertime, so I skip. I probably skip around 10-17 files every time I try to instal, so I'm not suprised to find a blue screen with the DEATH msg when the system tries to boot after the install reaches 100%.

What am I doing wrong. I'm not an expert with computers, in fact I'm a beginner. But never the less the install process is self explanatory, you can't go wrong. But i'm special! Help!!

A:Windows xp installation failure!!

Have you tried cleaning the CD?

Read other 2 answers

Can some1 pls help me before smash and burn this dam machine!!! Arhhhhhhhh!

I have been trying to instal windows xp, but without fail everytime it gets to the point were files are being copied it all just breaks down. Formatting doesn't seem to have any problems. When the process reaches the point of copying files, at around 17% a msg comes up saying "this files could not be copied or was copied incorrectly, na na na" or something to that effect. I am then given 3 options, escape to skip file, return to retry and F3 to quit. Retrying proves pointless evertime, so I skip. I probably skip around 10-17 files every time I try to instal, so I'm not suprised to find a blue screen with the DEATH msg when the system tries to boot after the install reaches 100%.

What am I doing wrong. I'm not an expert with computers, in fact I'm a beginner. But never the less the install process is self explanatory, you can't go wrong. But i'm special! Help!!

A:Windows XP installation failure

Read other 8 answers

Hi, I am trying to install Windows 7 in the following brand-new system that I just finished building:

[email protected] Machine #12:
OS: Windows 7 Home Premium 64-bit (OEM Software)
CPU: AMD Athlon II X2 240 Dual Core AM3 2.8GHz 2MB Cache 65W
RAM: 4GB DDR3-1333MHz (Kingston KVR1333D3N9K2/4G)
HDD: 500GB (Western Digital Caviar Black 500GB 7200RPM 32MB Cache Dual Processor (WD5001AALS))
DVD: Samsung SH-S223L/BEBS 22X SATA Black DVD Writer Lightscribe OEM (SH-S223L/BEBS-OEM)
GPU: EVGA GeForce 9600 GT/512MB DDR3 (Low Power Edition (40% Lower Power))
PS: 400 Watt (OCZ StealthXStream OCZ400SXS 400W ATX12V 24PIN Active PFC ATX Power Supply 120MM Fan Black)

The installation fails with the following message:

"Windows cannot install required files. The file may be corrupt or missing. Make sure all files required for installation are available, and restart the installation.
Error code: 0x80070570"

So, I will restart the installation, and let you know how it goes.

Best regards,

PS: This message is also Posted at PlanetAMD64:

A:Windows 7 Installation Failure

i have had this issue and found out it was the dvd-rom drive try another drive and make sure the cd is clean and scratch free.

Read other 4 answers

Last night I was installing he Windows 8 RP over my Win7 partition. Now, when I boot up my laptop, I am greeted with a plain black screen, nothing else, no BIOS, Nada. I tried putting in my windows 7 recovery disk, and nothing happens. Is there any way to fix this?

A:Windows 8 installation failure

The no BIOS is disturbing as that should have nothing to do with windows or no windows or 7 or 8 or anything like that...

You might try disconnecting the drive completely. See of the BIOS "Press F2..." (or whatever) prompt at least shows up.

Do the fans spin up? Power light comes on etc?

Read other 5 answers

I am trying to Install Windows 2K/XP on my desktop, But I am getting error message as below.
" Stop: 0x0000007B (0xF2463848, 0xC0000034, 0x00000000,0x00000000)
| "Check for viruses on your computer. Remove any newly installed HD's,
| or HD controllers. Check your HD to make sure it is properly configured" and it shows as "inaccessible_boot_device".

After trying for couple of times with xp and 2k I just moved to windows 98 and i was able to install windows 98 and linux successfully without any issues.

I was also able to install xp from other pc to hard disk and I was able to use it with my desktop without any issues.

My desktop has following configuration: Mercury PVM-7 board, 512Mb of ram, Intel pentium dual core processor and segate st3160023as 160Gb hard disk.

Any suggestions to install xp with my desktop???

A:Installation of windows xp failure

Read other 9 answers

Alright, I need your guy's help again. I've been working at this for days now and cannot figure it out. I'm currently on Windows 10 and am downgrading to Windows 7.

I am installing Windows 7 via USB. Upon booting the USB I get this error after clicking "setup".

"A required CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert it now.

Note: IF the Windows installation media is in the CD/DVD drive, you can safely remove it for this step."

Some key notes:

I have using both USB 3.0 and USB 2.0 Slots. I have tried booting without Legacy mode enabled in the BIOS USB settings but it does not recognize the USB device. I can only boot the USB with Legacy Mode enabled in the BIOS USB settings. My BIOS has a Windows 7 installation mode, it is enabled. Without being enabled installation is impossible as my keyboard and mouse will not work during the setup page. My motherboard is an MSI B150M Mortar LGA 1151.

A:Windows Installation Failure

Where did you get your Windows 7 ISO from?

How did you create the bootable USB?


I have using both USB 3.0 and USB 2.0

Did you use the motherboard ports or the case?

Is secure boot off in the BIOS?

Read other 1 answers


I am trying to install Windows 8 Pro from a purchased installation disc. My computer was previously running windows 7 64-bit. I inserted the install disc, booted from CD.(I am trying to do a fresh install and wipe the HD. The HD is partitioned though. A system partition (100mb) an HP recovery partition (13GB) and the rest of it(917GB). I selected custom install and proceed with the installation. It is successful and the system reboots. However when it reboots it shows only a blue screen with "file signature could not be verified" for "Winload.exe" and it shows error code "0xc0000428" I have no idea how to fix this as I have no operating installed anymore and I can't boot into this one. Any help is greatly appreciated.

A:Windows 8 Installation Failure

Welcome to EightForums.

No need to reinstall old Windows install.

Try Cleaning the HD Drive, using Step one in this tutorial:
SSD / HDD : Optimize for Windows Reinstallation - Windows 7 Forums
& than Reboot PC to install.
Clean Install with Windows 8 Upgrade

Read other 5 answers

I was attempting to install Windows 10 on my PC, which was already running Windows 7. The installation seemed to fail partway through and after resetting the computer it no longer show on the display. The PC turns on, the fans still run, and the lights turn on, but no display. I've tried multiple different displays and the connecting wires. I have attempted to rest cmos, run is safe mode, power cycling, and pretty much everything I could find online. I'm just not sure how to fix the problem as I'm not completely sure what the problem could be.

A:Video Failure on Windows 10 Installation

Get the latest Windows 10 setup by using MS Media Creation Tool to generate a DVD or USB memory stick. Boot with it and do a Custom install, erasing all partitions.

Read other 1 answers

At the end of the installation, a window pop up & said "register Itunes auto server is progress", at that time the computer was hanged. Even hard reset can't restore the situation. What I can do is plug off the NB battery. I dunn know why? try as many time. Pls help...thx.

A:iTunes 9.1 installation failure in Windows 7

Please explain in better English...

Read other 2 answers

Windows 2000 Pro and Windows XP Pro installation fails (a blue screen comes just after formating of the hard disk has been performed saying that i can not install XP in my system), presumably due to wrong report of hard disk (Quantum Fireball CX10.2, ca 1999) characteristics by the mainboard (Asus TUA, latest drivers). I noticed that Windows (both versions) reports an 8MB difference between total space and available space, while the disk is freshly formated. Windows 2000 Pro was installed on the same hard disk on an older mainboard. Any advice would be appreciated.
Thank you.

A:Windows 2000 Pro & XP Pro Installation Failure

Does Windows tell you it can't install because of a mis-reported disk? or is that your assumption? What is the exact error message? the 8meg difference could easily be from the FAT table. Total space and usable space are always different due to formatting.

Read other 3 answers


I tried to load windows xp in my pc but during installation (of course many times i tried to install) blue screen saying your computer is having problem like that.........
I checked the memory with diagnostic tool it said no error and also motherboard no error

setupdd.sys at one time and another time stop: 0x000008e blue screen errors came during setup end

Moreover i pressed skip for some files beining with letter w during setup in dos mode ,but successfully installed

will it give any error after installation finishes?


A:Solved: Failure of windows xp installation

Read other 9 answers

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7-3820 CPU @ 3.60GHz, Intel64 Family 6 Model 45 Stepping 7
Processor Count: 8
RAM: 10176 Mb
Graphics Card: AMD Radeon HD 7570, 1024 Mb
Hard Drives: C: Total - 1886359 MB, Free - 1794088 MB; D: Total - 21139 MB, Free - 2646 MB; J: Total - 1907695 MB, Free - 1780717 MB;
Antivirus: Microsoft Security Essentials, Updated and Enabled

A:Windows 8 Pro Installation Failure after 90 % Restart

Read other 7 answers

after turning the power off accidentally while running Windows 7 x64, whenever i try to boot it, on the loading screen with the windows 7 logo i see my mouse cursor for a second, after which the PC restarts.

Obviously startup repair doesn't help at all:

Problem signature 01: 6.1.7600.16385
Problem signature 02: 6.1.7600.16385
Problem signature 03: unknown
Problem signature 04: 94
Problem signature 05: external media
Problem signature 06: 1
Problem signature 07: bad driver

completion error: 0x490

-Selecting last known good configuration does the same.
-It hangs and restarts on safe boot in the same way.
-Removing all devices connected to the PC changes nothing.
-Attaching the HDD to another similar machine causes the same issue during boot on that machine.

I have a windows 7 installation disk, but for some bad coincidence it's the wrong one and when i try to run recovery options from it it says the installed Windows 7 is a different version.

Luckily i have a recovery disk. Restoration options can't be used (even though i am certain i had activated system restore), so the only tool i can use is the command prompt.

I've followed two KB solutions.

1) Fix pending windows updates with DISM.exe

It seems my windows updates are all properly installed and i have no backup files in C:\Windows\system32\config to indicate an interrupted update process.

2) Fix a bad driver installation(http://support.microsoft.com/kb/927525)

I got to the point where i ... Read more

A:Windows 7 boot failure: bad driver. Need support with following microsoft KB solution

Read other 8 answers

So I loaded a torrent file that must have had something loaded in it. This Machine has WinXP Pro SP2 and has never had any problems running healthy until now. My Kaspersky disapeared and website search links are no longer loading correctly. I installed Malwarebytes and cleaned up 13 dormant trojans from a full system scan, I ran CCleaner and cleaned up files and ran the registry cleaner. But Kaspersky, Microsoft security update and even Spybot still will not load. I then ran SDFix.exe and this is what came up. (please review the second file which I ran again after this 1st one, shows it cleaned a couple things) HJT file is also attached to the bottom.SDFix: Version 1.240 Run by BSS on Tue 02/10/2009 at 07:36 PMMicrosoft Windows XP [Version 5.1.2600]Running From: C:\SDFixChecking Services :Restoring Default Security ValuesRestoring Default Hosts FileRebootingChecking Files : Trojan Files Found:C:\autorun.inf - DeletedC:\DOCUME~1\BSS\LOCALS~1\Temp\tmp6.tmp - DeletedRemoving Temp FilesADS Check : Final Check :catchme 0.3.1361.2 W2K/XP/Vista - rootkit/stealth malware detector by Gmer, http://www.gmer.netRootkit scan 2009-02-10 19:44:44Windows 5.1.2600 Service Pack 2 NTFSscanning hidden processes ...scanning hidden services & system hive ...disk error: C:\WINDOWS\system32\config\system, 0scanning hidden registry entries ...disk error: C:\WINDOWS\system32\config\software... Read more

A:Windows update redirects to google, kaspersky and spybot won't run

If I need to add any additional logs or files please let me know.


Read other 5 answers

Hi all,

Thanks in advance for helping with my problem -- I really appreciate it.

Last weekend I got a very bad infection that basically rendered my system unusable, i.e., when I tried to launch resident programs such as Word, some message said that the .exe was infected, and asked if I would like to activate my antivirus software. The problem at that time was evidently a rogue antivirus program; I ran several spyware cleaner programs (those that I saw recommended on this forum) and this seems to have been fixed -- so now it looks like I just have this redirect problem.

First, my details:
- Windows XP Service Pack 3
- IE 8
- Firefox 3.5.5
- Chrome 3.0

Here's what happens: When I use any of the above-mentioned browsers to search, using Google or Yahoo, and I click on one of the links in the search results, I get taken to some random, garbage website instead of the one mentioned in the search results.

Also, multiple browser windows open repeatedly -- multiple windows with IE, and multiple tabs with Chrome. This seems to get worse over time, until the next reboot.

Here's what I've tried within the past two days:
- SuperAntiSpyware
- Spybot Search & Destroy
- Malwarebytes' Anti-malware
- Spyware Doctor
- Browser Hijack Recover
- Windows Live Onecare Safety Scanner
- My primary antivirus program had been McAfee, but now I'm running Microsoft Security Essentials instead

I've run scans with all of the above (some of them in safe mode) but the pro... Read more

A:Please help - Browser redirects to random sites, plus multiple browser windows

Hello please post your SuperAntiSpyware logTo retrieve the removal information after reboot, launch SUPERAntispyware again.Click Preferences, then click the Statistics/Logs tab.Under Scanner Logs, double-click SUPERAntiSpyware Scan Log.If there are several logs, click the current dated log and press View log. A text file will open in your default text editor.Please copy and paste the Scan Log results in your next reply.Click Close to exit the program.Rerun MBAM (MalwareBytes) like this:Open MBAM in normal mode and click Update tab, select Check for Updates,when doneclick Scanner tab,select Quick scan and scan (normal mode).After scan click Remove Selected, Post new scan log and Reboot into normal mode.We Need to check for Rootkits with RootRepealDownload RootRepeal from the following location and save it to your desktop.Direct Download (Recommended)Primary MirrorSecondary MirrorSecondary MirrorSecondary MirrorZip Mirrors (Recommended if you have a slower connection or if the Direct Download mirror is down)
Primary MirrorSecondary MirrorSecondary MirrorRar Mirrors - Only if you know what a RAR is and can extract it.
Primary MirrorSecondary MirrorSecondary MirrorExtract RootRepeal.exe from the archive (If you did not use the "Direct Download" mirror).Open on your desktop.Click the tab.Click the button.Check all seven boxes: Push OkCheck the box for your main system drive (Usually C:), and press Ok.Allow RootRepeal to run a scan of your system. This may take som... Read more

Read other 6 answers

Hi Gang:Last Friday my PC was hit with AV Security Suite. I removed it per online directions but my browser (IE8) was redirected and AV Security Suite reappeared. I have deleted the rouge software three times and I still notice occasional redirects and random browser windows popping up so I suspect there is still malicious code within the bowels of my machine but I am unable to locate it.I have used: Malwarebyte's Anti-Malware, A-Squared Free, AVG Anti-Viris, AVG Anti-Rootkit Free, CCLeaner and Disk Cleanup.For your viewing pleasure, my Hijack logo:Thanks for the help!Logfile of Trend Micro HijackThis v2.0.4Scan saved at 12:12:37 PM, on 7/5/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\AVG\AVG9\avgchsvx.exeC:\Program Files\AVG\AVG9\avgrsx.exeC:\Program Files\AVG\AVG9\avgcsrvx.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\ehome\ehtray.exeC:\Program Files\Digital Media Reader\readericon45G.exeC:\Program Files\Microsoft IntelliPoint\ipoint.exeC:\WINDOW... Read more

A:Browser redirects/random browser windows/AV Security Suite

Hi,Download DDS and save it to your desktop from here or here or here.Disable any script blocker, and then double click dds.scr to run the tool. When done, DDS will open two (2) logs: DDS.txt Attach.txtSave both reports to your desktop. Post them back to your topic.

Read other 23 answers

I recently purchased a Gateway FX7026 that camewith Windows Vista Home Premium 64bit. However, I decided would try to roll it back to windows XP. Initially, I tried the system boot installation but after loading the files forinstallation, I was met with a blue screen stating that I should check any new hardware settings(Hard drives) and controllers. I formatted both hard drives (both 320 gigs) and tried the install. Same error. I'm using all SATA drives (CD included), however I have tried using IDE on both CD and HD's however I always get the same error. I even went back and installed Vista back on one of the drivesand had no trouble. I have run diagnostics and benchmarks on all the hardware and it's all good. I'm just beginning to wonder if the motherboard is XP compatible which seems kind of dumb. Any suggestions?

A:Windows XP installation Failure on Gateway FX7026

I'm using all SATA drives (CD included)Click to expand...

you mean the Vista required Sata harddrive CD ?

You need to search online for the driver for your Sata drive (the F6 part) that Xp recognizes

The last part is semi dumb !
It is possible that once Xp is loaded, you may not find all the Xp drivers for your m/b, but that's about all.

Read other 4 answers

When rebooting after downloading and installing WMP 11, error "Internal Application Error" appears, only resolved by reverting to WMP 10 from previous restore point. Running Windows XP Home.
Any guidance gratefully received.

Read other answers

cannot start windows setup, i took an hour but still loading, when i came to hard disk test failed and two errors discovered, "hard disk 1quick" (303)"hard disk 1 full" (305) please help me i cannot make recovery or installation of window

A:failure to start windows 7 setup during installation

If your disk drive isn't currupt, you can dry formatting your disk using diskpart before installing windows. Press shift+f10 in the installation disc menu and then type diskpart to get started.

Read other 1 answers

I get the error message "Installation failure.Error code 0x643"when trying to install updates for the Malware removal tool.I have automatic updates on my computer also Windows genuine advantage validation.How can I fix this?

A:Update installation failure

Read other 7 answers

I have installed a Xeon X5492 (modded) on my 775 socket mainboard using a modded bios. When booted first time on windows I managed to play CS GO for one minute and then I was kicked out of the game with a message like .pak (or something like that) file does not match server's. Since then I have tried EVERYTHING and nothing works. Formatted multiple times, getting latest drivers. I deleted steam and cs go and now everytime steam is installing cs go I get the message corrupted update files. I have no clue what is going on. I do not have problems with other programs or games. Just with cs go. I occasionaly get a BSOD since when I installed the new CPU and I am trying to find out if this is related to my problem. If anyone can help as I am desperate.

I have attached all the files

* *
* Bugcheck Analysis *
* *

# Any other values for parameter 1 must be individually examined.
Arg1: 0000000000005003, The subtype of the bugcheck.
Arg2: fffff780c0000000
Arg3: 000000000000df06
Arg4: 0000ff040001fe0c

Debugging Details:


BUILD_V... Read more

A:random BSOD, possibly related with installation failure of CS GO

Hi ethyl and welcome to sevenforums, I hope you'll enjoy your stay here!

I would suggest that you run memtest, at least 8 runs and post back the results:

RAM - Test with Memtest86+


Read other 9 answers

The infection started today. First, I recieved an error message that said Delayed Write Failed and repeated about 20 times. I had to close all 20, and then another windows popped up that said I could either repair it or ignore it or something like that. If you chose the ignore option, Windows would restart. I went into msconfig and unchecked a EMSTOQkqCSJFM.exe, which has stopped the delayed write error from popping up. But I still had a google redirect problem and another problem where internet explorer would start itself.

Using Malwarebytes and Eset online scan, I think I got rid of the redirect problem but now I have a problem where I am using internet explorer and after a few minutes I begin to hear music in the background but cannot find the source of the music. In the task manager, I see iexplore with abou 400,000 kb of usage and when I end the process, the music stops. So there are hidden iexplorers popping up.

I thought about reformating but I can't find my Windows 7 CD -- I might contact Microsoft about getting a replacement, but since I got this copy through my university I don't know if they will replace it.

Here is my DDS log. I hope you can help me, and thanks in advance.

DDS (Ver_2011-08-26.01) - NTFSAMD64
Internet Explorer: 9.0.8112.16421
Run by Steve at 11:54:13 on 2011-11-06
Microsoft Windows 7 Professional 6.1.7600.0.1252.1.1033.18.2046.668 [GMT -5:00]
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
... Read more

A:Infected with malware, google redirects, invisible ads, windows delayed failure hoax

Hello and Welcome to the forums!My name is Gringo and I'll be glad to help you with your computer problems.Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.Run Combofix:You may be asked to install or update the Recovery Console (Win XP Only) if this happens please allow it to do so (you will need to be connected to the internet for this)Before you run Combofix I will need you to turn off any security software you have running, If you do not know how to do this you can find out >here< or >here<Combofix may need to reboot your computer more than once to do its job this is normal.You can download Combofix from one of these links.Link 1Link 2Link 31. Close any open browsers or any other programs that are open.2. Close/disable all anti virus and anti malware programs so they do not interfere with the runn... Read more

Read other 30 answers

I am currently having serious computer problems. I was using the internet one day when out of nowhere I get BSOD. I restarted my Windows XP laptop after that thinking that I could simply log back into windows, but no matter what I tried to boot to, (whether it was Safe Mode or Windows XP Home Edition) it would bring me right back to the same spot--the BSOD error screen. So, I did a little research on my cell phone (which is what I`m typing on now) and found that the only way I can boot my computer is if I use a Windows Installation CD. I`ve tried doing this, but it`s not working for me. Obviously I`m doing something wrong so can someone PLEASE walk me through this?

A:Boot Windows From Windows XP Installation CD Failure ):

Read other 16 answers

My original topic here: http://ubuntuforums.org/showthread.php?t=1269836I believe this belongs in the XP forum, as it is an XP startup related issue. (If not, move it to Linux please)IMPORTANT QUESTION: Will I be able to use an XP home CD to recover XP Media Centre?------------[URGENT] - ALL HELP GIVEN IS APPRECIATEDHey,I've just installed Ubuntu desktop edition 9.04 on a desktop computer.The installation was a success, and Ubuntu can now be used as a fully working operating system.BUT, when I try to load Windows XP (Media centre edition) from the GRUB option (I'm choosing the right option) it goes to the loading screen but then says something along the lines of "autochk not found - SKIPPING AUTOCHECK" followed by a Blue Screen of Death[STOP c000021a{Fatal System Error} ? 0xC000003a the system has been shut down]The system is manufactured by Packard Bell, it's a good few years old.(I would love to go in depth with its specs, but I'm not sure how on Ubuntu)It has ~512mb RAM, a nVidia graphics card and an Intel Pentium 4 (I highly doubt that means quad core) processor from what I can find.To modify the partitions, I used the ubuntu installer.Thanks so much in advance!Just to go over again in short, Ubuntu works, XP doesn't.Oh, and half of the XP documents and settings files seem to have *vanished*~AndyP.S. I believe the version of Ubuntu I have installed and working uses GNOME.I've tried using gedit to change a file in the grub fol... Read more

A:Windows XP boot failure after Ubuntu linux installation


Media Center (MCE) is a variation of XP Pro.

I'm not even sure that you could use an XP Pro version to "recover" an XP MCE system, since I thought that all those systems utilize recovery partitions/CDs which have been prepared by the manufacturer of the system.

These recovery/restore CDs/partitions...are not the same as an XP install CD, since they contain programs, drivers, and other modifications which might have been put in by the manufacturer.

I could be wrong.


Read other 2 answers

Hi everyone,

I am using Windows 7. I tried installing ubuntu with the option " Include Ubuntu along with window partition".

While installing ubuntu, error occurred. Now unable to boot Windows also. It prompts for recovery cd.

I am not having recovery disk.

Tried using other machine's recovery cd - Diskpart. But got the following error while selecting a partition.

virtual disk service error:
this operation is not allowed on an invalid disk. The disk may be invalid beacuse it is corrupted or failing, or it may be invalid because it is offline.

Required your help to recover windows without affecting the existing data.


A:Error in booting Windows after Ubuntu installation failure

Try a Startup Repair:
Startup Repair
Note: You may need to do startup repair 3 to 4 times.
Startup Repair - Run 3 Separate Times

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.
& made the Startup Repair CD.
startup repair disc-create

Did you make the OEM manufacturer's Recovery Disks?

Read other 2 answers

I recently suffered a hard drive failure on my laptop, which is about 18 months old give or take a few, and now i'm struggling to get Windows 8 reinstalled onto the new hard drive so can get my laptop back up and running properly.

Originally i tried using my mom's Windows 7 laptop, only other 64 bit machine available, to download a Windows 8 ISO and then create myself some boot media from there but didn't have a product key to get past the first step. So i abandoned that approach and got myself an ISO for Windows 8 Enterprise edition, created a boot disc for that and successfully installed that onto my laptop so i didn't have to keep borrowing my mom's to get this problem sorted.

Now though i'm unable to either re-activate the Enterprise edition with my original product key that i've extracted from the BIOS, as some websites suggested i could, or just install a bonafide version of Windows 8 over the top.

When i've tried to install the full version of Windows 8 from a downloaded installer i get one of two messages, depending on which product key i try to use. If i use my original OEM key then i get the message saying i can't use that key on a retail version of Windows 8, if i use a generic key from your website's guide then i get an error about not being able to connect to the internet, apparently because they blocked the generic codes.

So that leaves me in something of a bind, what other options do i have to try and get a full version of Windows 8 back onto my laptop? It ... Read more

A:Windows 8 installation issues after hard drive failure

You currently have the option to install Windows 10. No one seems to know if that install will allow continuing to the Final version, so you may have to still find a Windows 8 Media to reset your system. Since your OEM License key is in your Bios, you may be allowed to keep the install.

You did not make a Recovery Drive for your system?

You did not create a System Image Backup of your system?

Is the old drive accessible for anything, such as recovering the Factory Image?

Have you considered ordering Recovery Media from the OEM?

Read other 2 answers

I seem to have some sort of virus but have been unable to detect it with numerous virus/spyware/malware checkers.

First started noticing something fishy when browser links redirected to various unintended sites. About the same time I noticed the my McAfee virus scanner continually failed to update. Several locations on McAfee's site intended to help determine my problem also fail to load in my browser.

I've tried several other free/demo virus scanners and spyware checkers but most require a download on or after setup which ends up failing just like McAfee.

I have several computers at home so I've been able to get around some of the download problems by downloading from a clean computer then copying over to my infected one. That's only gotten me so far though and none of it really seems to have made an impact.

In addition to the behavior described above, several applications are being blocked from executing. This includes regedit.exe and cmd.exe as well as both the DDS and GMER utilities this site's instructions state need to be run before posting.

I've learned that if I rename the files to something different (I've been putting underscores between all the characters) then the apps will run. That at least got me to the point where I could generate the required logs needed for this post.

I've been working on fixing this for days myself. I hate having bug someone else when there's a chance I can fix the problem on my own. I'm pretty much out of things t... Read more

A:Infection causing Redirects, application blocking, McAfee update failure

Please visit this webpage for download links, and instructions for running combofix:


* Ensure you have disabled all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

Please include the C:\ComboFix.txt in your next reply for further review.

Read other 10 answers

I started getting search redirects and random browser windows opening about 3 days ago. At first it wasnt very bad, a redirect here and there, a browser window occasionly. Now everytime i move to a different web page i get 3 - 5 browswer windows opening and get redirected on almost every search. I also think i may be getting fake browser crashes. When i load a topic on this forum i get an internet explorer has crashed would you like to send an error report, yet if i move the window asside i can still browse the page freely. Im in need of assistance so that i may get back to browsing the web freely. Going to bed so i'll get back to you in the morningHeres my hijackthis logLogfile of Trend Micro HijackThis v2.0.2Scan saved at 2:40:54 AM, on 11/28/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16915)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\nvsvc32.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeD:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Creative\Shared Files\CTAudSvc.exeC:\Program Files\Common Files\Autodesk Shared\Service\AdskScSrv.exeD:\PROGRA~2 ... Read more

A:Redirects and random browser windows.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 9 answers

Hi there.
I bought a new Samsung ultrabook less than a month ago and about two weeks ago ir started showing the following message "Failure Configuring Windows Updates, reverting changes". I've tried to do all of the steps adviced in here "Failure configuring Windows updates. Reverting changes. Do not turn off your computer" error when you try to install Windows updates and none seem to work. I even tried do a system restore but at the end, after i've waited like 1 hour, it said it wasn't possible, probably due to my anti-virus being on. I tried to switch it off and did it again, only to get the same message.
Can anybody help me?
I've read somewhere around here that if i copied some files, zipped it and posted here someone would be able to see what's wrong, so here is the link: https://skydrive.live.com/redir?resi...nt=file%2c.rar
Thanks in advance!
Susana Oliveira

A:Windows update: Failure configuring Windows Updates. Rever

Originally Posted by susanafco

I even tried do a system restore but at the end, after i've waited like 1 hour, it said it wasn't possible, probably due to my anti-virus being on. I tried to switch it off and did it again, only to get the same message.

Hi Susana.

You'll be best off by uninstalling your antivirus for two reasons.

1) To fix your Windows Update issue.
2) To make the machine work as intended, as right now, it obviously cannot.

It is also best to use the removal tool from the antivirus maker's website after normal uninstall.

You can try your luck with another antivirus solution, but Windows does already include one by default. It is enabled by default but installing other antivirus solutions turns it off.

To turn it on again, type services.msc in the Start screen then press Enter. Set Windows Defender and Windows Firewall to Automatic and start them too.

Delete all the contents in this folder: C:\Windows\SoftwareDistribution\Download

Reboot and try your Windows Update again.

Read other 11 answers

I have Hp Pavillian, Windows 7 Home Premium Edition, 64bit system.
Everytime Windows downloads Windows updates, it is successfull downloading and installing, however, I then get a message saying: Failure configuring Windows Updates, Reverting Changes, Do Not turn off your computer.

I have gotten Windows Fixit for Windows Updates and installed....but that does not clear up the problem.
I have not wanted to use Restore feature of Windows 7, since I have installed many critical programs that I use.
Is there any other solution out in Cyberspace that will help resolve the "Failure Configuring Windows Updats".
Thank you

A:Update to Windows Error: Failure to configuring Windows Updates

Read other 7 answers

First post, so feel free to let me know if I'm doing it wrong...

I'm trying to run sysprep with an Windows 8.1 pro image (fresh install of 8.1,
not an upgrade from 8.0) and keep running into the following error...

The log below seems to indicate that it thinks that bitlocker is enabled, which it isn't.  I guess the first question is whether or not I'm wrong in my interpretation, and the second is has anyone seen anything like this?
Much Thanks -


2013-11-08 15:00:14, Info                  SYSPRP ========================================================
2013-11-08 15:00:14, Info                  SYSPRP ===          Beginning of a new sysprep run         
2013-11-08 15:00:14, Info                  SYSPRP ========================================================
2013-11-08 15:00:14, Info       [0x0f004d] SYSPRP The time is now 2013-11-08 15:00:14
2013-11-08 15:00:14, Info       [0x0f004e] SYSPRP Initialized SysPrep log at C:\Windows\System32\Sysprep\Panther
2013-11-08 15:00:15, Info       [0x0f0054] SYSPRP ValidateU... Read more

A:Sysprep Failure Unable to Validate Windows Installation (Bitlocker)

I solved this same issue by turning BitLocker on and then back off again.  Once off, you need to wait for drive to finish decrypting.  Once finished, sysprep worked for me.Tim

Read other 9 answers