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Black screen with cursor, safe mode works

Q: Black screen with cursor, safe mode works

Hello all, my BSOD problems are thankfully a thing of the past now! However, I have a new issue that has been quite confusing to me. When I log in to Windows normally, I'm presented with a black screen and a cursor. Through findings of my own I've found that it's because windows explorer is failing to launch. Upon trying to start it by opening the task manager via CTRL+SHIFT+ESC and opening a new task, I'm presented with an error code that tells me windows explorer failed to launch (I believe the code was something like 00x000002...I'm currently at work and don't remember it exactly off the top of my head). So I attempted to restart in safe mode, and that worked perfectly fine. I ran my virus scanner (Kaspersky Internet Security) and found no threats. I then attempted a system restore, and that failed to complete for an unknown reason. The next time I tried logging in to windows normally, it gave me the black screen again. After some frustration, I gave up on trying to fix it for a while and shut the computer down. After turning it on, however, I was able to open windows explorer manually through the same method I mentioned earlier, and it actually opened this time. I ran the sfc scan through the administrator's privilege command prompt, and was told that there were files that were corrupted but could not be repaired. I don't have a windows CD and am not sure where to go from here. Should I start my computer on safe mode with networking, and upload the CBS log file to this thread? Thanks in advance for any and all help!

Edit: I forgot to mention that when my computer successfully opened windows explorer, any window that required internet access didn't open correctly. For example, Mozilla would open but the window wouldn't appear. The same thing happened with the Battle.net program.

RELEVANCY SCORE 200
Preferred Solution: Black screen with cursor, safe mode works

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Black screen with cursor, safe mode works

Here is the CBS log I mentioned in the OP. Not sure which information is relevant, but I had to trim most of the document and left just the most recent stuff from the very bottom.

Another note is that upon starting in safe mode, I received a message saying that System Restore did not work, and that an unexpected error occurred while the computer was attempting the restore.

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RELEVANCY SCORE 118

Firstly I'm on Win7 64. Over the last few weeks I've noticed that after starting up my laptop, and logging in just fine, the screen would go black for a couple of seconds-- my cursor would appear and I could move it around, but the screen would be black. After 10 seconds or so, the Win7 GUI would load just fine and there I would be.

I restarted my PC at 5AM this morning and it did the same. All I did at that point was send an e-mail via Gmail and shut it down again. At 2PM I went to startup my PC and everything went as usual except the PC never left that black screen with the responsive cursor.

I searched here and found that problem many times, but with one difference-- my PC starts fine in Safe Mode.

I used Advanced System Care to fix some registry errors and am currently running a Malwarebytes full scan.

It might be worth noting that I recently installed Batman: Arkham Asylum and as it was frequently crashing, followed some advice to enable everything at startup, which I did, fixing my game problem. That was around the time the black screen first started showing up, and I assumed it was a result of more things taking place during Windows startup.

Thanks in advance.

A:Black Screen with Cursor on startup, Safe mode works

Please follow http://www.sevenforums.com/crashes-d...tructions.html so we can assist you better.

-Justin

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RELEVANCY SCORE 118

Hi folks!

Unfortunately, my 2 year old pushed some buttons on my Lenovo B590 laptop and something isn't right. Upon start up, I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.

I double checked the boot order in BIOS and that looks OK.

Restarting in Safe mode works.

I also updated the video drivers, and (strangely) I was able to restart in normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.

I've been Googling all morning, and done what I've found. If anyone else has any other suggestions, I'd be grateful for them. And if you have any questions for me, please don't hesitate to ask.

Thanks!

A:Black screen with cursor in Normal, works in Safe Mode

Update: I just uninstalled the video drivers and reinstalled them. The first time I restarted, everything worked in Normal, but the second time I restarted, I was back to the black screen.

So, to recap, when I both updated and uninstalled / reinstalled the video driver, I was able to restart normally once, but not again. Very strange!

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RELEVANCY SCORE 118

Hi folks!

Unfortunately, my 2 year old pushed some buttons on my Lenovo B590 laptop and something isn't right. Upon start up, I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.

I double checked the boot order in BIOS and that looks OK.

Restarting in Safe mode works.

I also updated the video drivers, and (strangely) I was able to restart in normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.

I've been Googling all morning, and done what I've found. If anyone else has any other suggestions, I'd be grateful for them. And if you have any questions for me, please don't hesitate to ask.

Thanks!

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RELEVANCY SCORE 116.8

I realize that there are many threads with this title, but as far as I can tell, my case is unique.

The computer I use is an e-machine ET1331G. Specs are: 6 gig ram, 700 GB hard drive, Windows 7 Home Premium 64-bit

So, there was an instance in which I shut down my computer by holding the power button, due to a problem with windows update being stuck on the first update if I tried to shut it down normally (I did the microsoft fix program the other day, but the thing crept back up and I didn't feel like doing it today).

When I tried to restart the thing, it would lose the video feed into the monitor. I popped my case open to see that the graphics card I installed (a Nvidia Geforce 9500GT) had gotten really hot and I took it out. I went to the PC's integrated graphics card but all that accomplished was getting a black screen with a cursor on it.

Safe mode works perfectly fine, but the normal start up doesn't at all.

I tried start up repair to no avail, I have scanned my hard drive with chdsk with no errors found, used sfc/scannow with no errors found. I have tried to fix windows update with the fix it program in safe mode, but it can't seem to fix it at all, in fact, windows update doesn't open in safe mode (but this could be normal for all I know).

A:Login replaced with Black screen with cursor, safe mode works

Black screen after login, cruiser still works,
http://social.technet.microsoft.com/Forums/en-US/w7itproperf/thread/d47aece7-5e12-46ec-8d3e-e8671730a7ce
Clean boot,
http://www.sevenforums.com/tutorials/179159-troubleshoot-application-conflicts-performing-clean-startup.html
Troubleshooting for win-7,
http://www.sevenforums.com/tutorials/220165-troubleshooting-steps-windows-7-a.html

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RELEVANCY SCORE 98

Hello. I recently had my laptop fail in a strange way. My gf handed me the laptop after trying to load Minecraft. It crashed the computer to a BSOD and I attempted a system restore. I'm sure the BSOD was related to my graphics card (Nvidia).
 
It looked like it had succeeded, yet after several hours the restore ended and reported failure. I restarted and loaded into safe mode(w/ command prompt). It loads into windows fine, at least it seems, because I am left with a cursor and a black background screen. I can move the mouse about. I press alt+ctrl+del and no dialog box appears. I tried the stickykeys trick but that wont show up; let alone I'd disabled it in the past. I am stuck at this black window with a cursor.
 
I then scanned the HDD by taking it out and using my external bay. I used chkdsk /r and it found something with a bitmap error. It corrected the volume. I also used sfc /scannow pointing toward the external drive (pulled HDD from my laptop). Again, nothing found out of the ordinary. I thought the original chkdsk scan worked. I put the laptop back together and... Same results. Black screen with cursor in safemode(all options), and regular boot. I have followed these posts/tutorials so far:
 
tl;dr Black Screen with cursor in all boot modes, after following other searched posts/guides still broke.
 
http://www.bleepingcomputer.com/forums/t/516652/black-screen-on-startup-cant-load-safe-mode/
 

 
I also tried Avira Rescue System ... Read more

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RELEVANCY SCORE 98

Am in abit of trouble here what's happening is I can't get back into Windows am getting black screen with cursor I tried many diff things with no avail and also left it into computer repair shop and they tell me I have a damaged partition and that the only way around it is a fresh reinstall which I don't want, am just wondering is their any other way around to retrieving data with some kind of software I could use? Thanks in advance

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RELEVANCY SCORE 97.6

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.

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RELEVANCY SCORE 97.6

Windows only opens in safe mode,tried reloading drivers, last known good configuration,etc. When in normal mode black screen only, when acessing task manager shows all processes stopped and will not allow me to start them.

A:Black screen when start in normal mode, works in safe mode only.

Hello CliffordJ. Microsoft Security Essentials is installed, correct? Many MSE users running Vista (but not all) suffered black screen after login following installation of Update for Microsoft Security Essentials - 4.9.218.0 (KB3140527), released about a month ago. In fact there is already a thread here: http://www.bleepingcomputer.com/forums/t/606422/windows-vista-x64-bksod-after-login-or-no-access-in-normal-mode-suspect-mse/. The posters there disabled MSE 4.9 in Safe Mode by unticking a brand-new setting in the UI (Administrator > Turn on this app). Another method of escaping this situation would be to restore your system to a point before the update was installed, then hide the update in Windows Update. That would allow you to resume using MSE 4.8 if you wish.
 
I am extremely curious why this happens to many but not all MSE users running Vista. If more advanced forum members ask you for further information, I hope you will cooperate. Above all, I wonder if any other security software with real-time protection is installed (or perhaps improperly uninstalled)? Of course there is a possibility that your issue is something else...

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RELEVANCY SCORE 97.2

Last week my laptop had trouble starting up, it had a problem with atidvag.dll if I recall. I wasn't sure what to do but I got lucky and after a few attempts in managed to boot. Now however it doesn't even get to the point where it could tell me what is wrong, no Windows logo. Just straight in black screen with a cursor in the top left. F2 will take me to BIOS (if I am quick), but no other keys work. Booted onto installation media to try startup repair, no joy, rollback also no joy, tried using command line following the instructions here to force a boot into safe mode but no joy.

I am out of ideas, so any assistance would be appreciated.

A:Black Screen and Cursor. No safe mode access.

I hope you can get it going...when you do here are some options to get to safe mode

I think because of the change in bios or the way it boots up you cannot hit F8 fast enough to get safe mode.
Here is an option for a dual boot...safe mode and normal.
Safe Mode - Add to Windows Boot Manager in Windows 8

Also if you are already in windows get to msconfig then select boot and check safe mode startup.

Just a couple of ideas that might be of some use at some point.

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RELEVANCY SCORE 97.2

I decided to start a different topic because an earlier issue became something else. Earlier I was experiencing problems with thumbnails being mixed up and a system restore was suggested.
Before the system restore I also followed a guide which detailed specific Windows updates to uninstall (something to do with tracking software).
It's worth mentioning that I've been able to restart normally after uninstalling certain tracking-related things.
After attempting a system restore I got stuck on a black screen with an active cursor. I can't get into safe mode and nothing in the repair options seems to be helping. I don't have a Windows 7 CD.

A:Black Screen & Active Cursor, can't get into safe mode

Please close this topic. I somehow managed to get back into my computer after a long repair scan (that didn't work before).

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RELEVANCY SCORE 97.2

Hello,

AMD Phenom x4 9750 Quad Core Processor
8Gb System Memory
750 Gb Hard Drive
ATI Raedon HD 6670
Windows Vista Home Premium 64 bit SP1
Mother Board - M2N68-LA

My Problem

Computer starts up...passes that Functions Keys screen...and goes to a black screen with
a blinking cursor.

I cannot do the F8 thing to enter Safe Mode and non of the "F buttons...Fll or F whatever"
will give me the option to use the Restore Points feature.

I have tried resetting BIOS and CMOS by moving jumper pins around on the motherboard
...even removed the motherboard battery and replaced it (following other internet articles
about my motherboard and how to do it)...all did nothing

I have a CD called "Ultimate Boot-up CD" and it will Run...this is the CD that got me in
trouble and in this situation...ONLY because i was messing around with features that I
was ignorant about

If it matters...this Ultimate Boot-up CD also has a program on it called "Partedmagic"
it is supposed to be for partitioning or something...but only through this program am
I able to access the internet through Firefox...I also have access to a laptop with the
ability to burn CD's, not DVD, if I need to create some other boot up CD to fix this
Why I think This Happened

Attempted to use "Ultimate Boot-up CD" to retrieve photographs from a Ten year old Hard Drive
from my very first computer (Maxtor 40 Gb)

My new computer (currently mr.blinking cursor black screen) has connection... Read more

A:Blinking Cursor, Black screen, no Safe Mode

Have you removed the Maxtor 40GB drive from the system? If not, give this a shot and see what happens for starters.
 

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RELEVANCY SCORE 97.2

Hi,
 
I seem to be having the very common problem of a black screen with just a moving cursor. I have tried Safe Mode, Last Good Configuration, and every other option in the F8 menu, but always just the black screen.
 
I have brought it to a computer shop, where they told me to re-install everything. This is not an option now. I want to make sure that I have tried everything to get my data back, before even thinking about re-installing. 
 
I read about FRST64 and wondered how to continue, because obviously I do not understand anything about logs, and I don't know if this FRST64 can fix it on it's own, or just scans for problems. And if it just scans, then what do I do with that?
 
Some guidance would be very much appreciated.
 
Thanks.
 
Suzanne

A:Black screen - moving cursor - no safe mode

If you can't boot into Windows you can't run FRST64, so that is not an option. This problem is pretty common, unfortunately it could be caused by one of several reasons, hardware (ex. RAM), software (windows or driver/s), or an infection. Just to set your mind at ease, you can use a program like Ubuntu to recover your data.  To do this use the instructions below. Please download Ubuntu, you will need to burn this to a CD in order to make a bootable disc.   To burn a ISO file to a CD or DVD please downlaod ImgBurn and install it. Insert blank CD or DVD into your CD/DVD drive. Open ImgBurn, and click on Write image file to disc.  Click on the Browse for a file icon:  Locate the ISO file you want to burn, and click on the Open button. Click on the blue arrow to start burning the bootable CD.  Please note:  In order to boot from this disc you may need to change the boot order in the BIOS to make the CD/DVD-ROM the first device in the boot order, and the hdd the second device. At HowToGeek there is a good tutorial for using Ubuntu to recover data from a hdd. What is the Make and model of this computer? One thing which we can do is to do a repair installation of Windows 7.  ***Edit:  Please excuse the duplicated instructions for burning a disc.  Both set of instructions contain this information.*** Instructions for a Windows 7 Repair installation. A Windows 7... Read more

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RELEVANCY SCORE 97.2

Hi TechGuys and Gals,

Everything was as normal with my Win7 PC yesterday. Late in the afternoon I walked away from it, screen saver came on, and when I returned, the screen was black. I did a system shut down with the power button for the night.

This morning, I turned it back on. I can get to the logon page, login, and then it goes black with NO cursor. I try to get to Task Manager but no go. I F8'd so I could open in safe mode, but that went to black just the same.

The only thing I did 2 days ago was run a short .exe that was a fix for a bug in the Neat company software I use. I can only think that the screensaver caused this.

Anyhow, does anyone have any ideas on how to fix this? Thank you!

Sunny
 

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RELEVANCY SCORE 97.2

So I was required to go in safe mode to fix a few issues with my PC (which is working mostly fine on normal mode), but when I do so, the only thing that shows up is a black screen and a cursor, constantly flashing between the loading symbol and the normal cursor.

How do I bring it back to the way safe mode should be, other than completely wiping my PC?
 

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RELEVANCY SCORE 97.2

Hey guys, I seem to be having trouble, and I'm not terribly inclined with laptops and computers, mine is an HP G62 laptop, and that's about as far as I know about it. The other day I went to use it, opened it up, I had 3 tabs open (google chrome), and I tried to open a new tab. All new tabs were freezing, and my itunes had frozen as well. I tried closing the laptop, hoping it would go into sleep mode, but it didn't, it stayed running. I reopened it and the screen stayed off, so I did a hard reset (holding the power button to turn it off) and started it back up. I started it in normal mode, and logged on, but after loading from the log on screen, it went to a black screen with just the cursor, and stayed there. I did another hard reset, and started it in safe mode, and now this is how I'm currently running. I've tried disabling the display drivers and restarting, that worked momentarily, but froze shortly after. Next, I tried a system restore, which did absolutely nothing, and then I ran chkdsk and, again, nothing. After all this, I decided to try uninstalling the display drivers, which, once again, did nothing. This seems to be all the info I have gathered from online, and through friends' help, there seems to be nothing left to do that may fix this problem. Anyone have any idea on where to go from here?

A:Black Screen in Normal Mode. Only Safe Mode Works.

Hello ericberard,

 

You?re having a problem with the computer going to a black screen.

 

First test the hardware.


Turn off the computer

As you power it back on, tap the F2 key. This will load hardware diagnostics.

Once the screen loads run the startup test.
 

If this is windows 7 and the startup test pass.


Power back off the computer.

As you power it back on, tap the F8 key. This will load Advanced Boot Options.

Select Last Known Good Configuration.
 

This will take the system back to when everything was working correctly.

 

Clicking the White Kudos star on the left is a way to say Thanks!

 

Let me know how everything goes.

Have a good day.

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RELEVANCY SCORE 96

Windows appears to load normally until reaching the logon screen at which point 2 quick cmd windows flash on the screen and i'm left with a cursor and a plain blue screen.

No access to task manager through ctrl+alt+del.

I was thinking it's a video card problem until i plugged in an external monitor and saw a windows error box pop up saying that the program running requires that you not be on battery power.

Pulled the drive and scanned with avast and malwarebytes which found nothing.

Inserted Vista DVD but the repair function is only able to find the HP Restore partition and is unable to locate any backups.

The system runs "mini XP" from Hirens Boot without a problem, but no diagnostics that i ran have been able to find any issues...

Ideas?

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RELEVANCY SCORE 96

First im sorry that i cant run your sys info program im in safe mode and it wont let me run it. I have hooked my HP pavillion 6000 using 2 amd core II processers, and a raedon 3600 graphics card from ati. I can get more info later if you need it. I have hooked my PC to my Sansui 40" HDLCD tv to use as my monitor. it works for a time and works great then at random intervals sometimes 2 hours sometimes a week the image goes black. this is not sleep mode i have fixed all the settings for this occurance, i have tried to update the driver from ati but the pc is having trouble installling the software. when the screen goes black it will only work in safe mode. I can restore the pc to a previous version a few days prior and it works for a time but the same problem occurs please help i like using my pc like this and would like it to work properly.
 

A:Black screen only works in safe mode

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RELEVANCY SCORE 96

So, basically the problem with my computer is that when i start windows normally it gives me a black screen with cursor. I searched in this forum and other forums for help but nothing helped. i tried loading in safe mode but it hangs in classpnp.sys, tried restoring, tried recovery options still doesn't work. Also, tried re-installing windows, but when pressing install it would give message on the screen "Setup is starting..." and it just loads, and nothing happens, i gave it an hour or two before i gave up. I am sure the CD is fine because it worked on the same pc before. It is windows ultimate 32 and 64 bit and computer supports both.
I have a Dell computer and it is not old, I bought it like 6months ago. If anyone could help, i would really appreciate it. Thanks

A:Black screen with cursor, safe mode wont load

Hi Gloom . Welcome to Sevenforums

See if this works for you



   Information


1) Power on the laptop
2) Press F2 key to enter the BIOS
3) Go to "Advanced" menu
4) Go down to "System Config"
5) Change SATA Controller from "AHCI" to "Compatibility(IDE)"
6) Press F10 to save and exit

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RELEVANCY SCORE 96

Hello all,
 
    I am currently experiencing some issues with an Hp Pavilion dv5, running Windows 7 Home Premium. After startup, the windows logo is displayed, and then the screen goes black with only the cursor visible. The cursor is movable. I have tried booting into safe mode, however, the same black screen with movable cursor appears.
I have already tried a number of solutions I found online, and all thus far have failed. I tried pressing control+alt+delete at the black screen, and nothing comes up. I have tried booting in low-res mode to see if a graphics driver was the issue, still only a black screen with cursor. I have tried connecting to an external monitor with no luck as well. I have also ran memtest, and a hard drive test, both of which showed no issues.
 
    I have already ran Malwarebytes offline through Hirens BootCD, and also ran Offline Windows Defender, to get rid of any malware or viruses. I have also loaded a Windows 7 Repair disk and have attempted a Startup Repair (in which it shows no issues), a System Restore (which is unsuccessful), and have also tried booting with the last known good configuration (which also did not work).
I did some more exploring using the command prompt on the Windows 7 repair disk. When I run “bootrec /scanos”  I receive a message saying:
 
“Successfully scanned Windows installations.
Total identified Windows installations: 0
The operation completed successfully.”
... Read more

A:Windows 7 black screen with cursor after startup, no safe mode

Although this was originally issued for Vista, the techniques apply to any HP system and/or Windows O/S, IMO.  I would try the steps outlined.
 
http://support.hp.com/us-en/document/c01634637
 
Louis

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RELEVANCY SCORE 96

Hello,
 
My Father was watching a video and since then the only thing on his laptop is a black screen with a white cursor. Pressing control alt delete brings you to the usual screen where you have options to start task manager, restart/shut down the computer. Starting the task manager simply brings you back to the black screen with the white cursor. Selecting to restart or shut down the computer will briefly show the desktop while it's either shutting down or restarting. Which leads me to believe that the black screen is something running, possibly related to the video that he was watching, that won't release 'focus' for lack of a better word.
 
I've tried starting the laptop in safe mode and it successfully starts in safe mode with or without networking, but immediately shuts itself down. I haven't tried safe mode with command prompt.
 
Help!!!

A:black screen with white cursor safe mode not an option

A white blinking cursor on a black screen usually means the computer is looking for an operating system to boot from, and can't find one. You say your father was watching a video on the computer. Was it a DVD? Many times, computers are set to boot from the CD/DVD player first, and if a movie or music disc is left in the CD/DVD tray, the computer will try to boot from it. And of course, it can't. Check there first.
 
If that's not the case, and he was streaming a video over the Internet, you will have to run some diagnostics on your hard drive to determine what the problem is. It could be a bad cable connecting the hard drive to the mother board, it could be corrupt/damaged system or boot files, or the hard drive may just be dead. What kind of hard drive is it? What make/model of computer? What operating system?

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RELEVANCY SCORE 96

I have an HP desktop e9200z with Windows 7 Home Premium. I was on the internet, when my computer rebooted itself and took me to a black screen with a blinking cursor in the upperhand lefthand corner. It occurs before the welcome to windows screen. I can get into BIOS and the recovery manager, but I cannot get into safemode. I set the BIOS to the default settings by hitting f5. I also ran a repair, but it says it cannot successfully repair the system. Not sure if this matters, but I noticed this in the log

Problem Signature 07: NoOSInstalled

I tried doing a restore, but I keep getting the black screen with cursor. Is there anything I can do other than reinstalling to factory settings? I read that it could be a master boot record issue, but where in the recovery manager can i fix that? thanks!

A:black screen with blinking cursor....can't access safe mode

Quote:





Originally Posted by kikkilee


I also ran a repair ...

I tried doing a restore ...




How did you go about doing this? Did you boot from the Win7 installation DVD disk to attempt them?

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RELEVANCY SCORE 96

I have been going crazy with these types of issues. Windows 7 boots to a black screen with a mouse cursor that I can move.  However I cannot boot into windows normally or in safe mode .  Things I have tried that have been unsuccessful are.
 

Sytem repair from OS disk
System restore (no restore points)
ChkDsk
Virus scans from Hirems boot disk
Fix Boot Fix MBR
Last known Good Configuration
Command prompt from os disk and checked HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon  Shell value = Explorer.exe  and userinit value = C:\WINDOWS\system32\userinit.exe
Mawarebytes PE bootdisk 
I'm sure I'm missing other things I have tried.   The only time I have been able to resolve these without reimaging is when there was a restore point.  I really need to figure out what I'm not doing before I end up losing it haha.  
 
Thanks for any help you can provide.

 

A:Black Screen with Mouse cursor only in both normal and safe mode

I will ask another that handles these non -booters to look here.

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RELEVANCY SCORE 96

Hello all, first time post. Earlier this week my HP desktop forced shutdown while browsing the Internet using IE9. Upon reboot the HP screen loaded, afterwards a black screen with a flashing cursor appeared. I had used CTRL+ALT+DEL function in which my computer rebooted. Showed the HP screen and immediately showed the black screen with a flashing cursor. Again no mouse cursor was available. I performed a diagnostics check in which the CPU, HDD, etc. checked out, restored BIOS to factory settings, even placing the HDD as priority 1. I inserted the Windows recovery disk and attempted a start up repair, and a restore point with no favorable results. Through the recovery disks command prompt I accessed all my music and documents, so I assume the hard drive is still functioning. I'm thinking as a last resort of performing a repartitioning of my hard drive and performing a clean install of Windows 7.

Any ideas on what I can do to solve this problem? Any help would be greatly appreciated. Thank you, Anthony.

A:Black Screen With Flashing Cursor. Cannot access safe mode.

I've had this problem before on a clients machine and the problem was with the "MBR" (master boot record)

Have a looky over here pal, maybe this might help

MBR - Restore Windows 7 Master Boot Record

Use the Bootrec.exe tool in the Windows Recovery Environment to troubleshoot and repair startup issues in Windows

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RELEVANCY SCORE 96

I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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RELEVANCY SCORE 95.2

My husband was watching video
when pc 1st just shut off. He cut it back on and began watching same video and again it shut off. When he tried to restart this time he got black screen with blinking cursor in top left hand corner. I have tried running the pre-boot system assessment numerous times and says everything passes but then it hangs up at end when supposed to go into dell diagnostics . I have only gotten results saying pxe-e61-media test failure check cable and pxe-mof-exiting pxe rom. I know my dvd drive is messed up due to it not being able to read my windows cd so I am unable to do a reinstall of vista. Is there anything I can do to get windows to load. Goes straight to black screen after dell logo. Also nothing happens when press F8 so cant boot pc into safe mode. Tried taking battery out and tried leaving it on for awhile to see if would finish loading and nothing. Please help!!
 

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RELEVANCY SCORE 95.2

I cannot boot my XP machine

In safe mode it also says safe mode in white text in each corner and shows windows build details at the top.

I have trying going back to previous good config - same problem

A normal boot just leads to a black screen with a movable mouse arrow - no sign of a login screen.

I have tried a recovery reinstall from a an XP pro CD from another computer - this took about 40 minutes and went through all the steps normally (with normal graphics displayed duting the reinstall) but after finishing the same problem is still there.

Only now the windows build info in sfae mode reports SP1 (originally didi not as the computer was supplied with XP before SP1)

I am at a loss to know what to do to get the machine wordking without a refomat of the hard disk, whcih will destroy all my data, and my partners stuff too - mostly not backed up, as usual...

Please help

Thnaks,

Sandy
 

A:Cannot boot XP Pro, same problem in safe mode, black screen with working cursor

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RELEVANCY SCORE 95.2

Hello! Thanks for helping:
So I built my computer two years ago and it has been running strong ever since. I went to Vegas for three days and came back and it seems like this happened out of no where.
Windows boots up just fine, but then instead of a login screen, I get that black screen. I have googled it and most people are able to CTRL+ALT+DELETE and stuff like that; I cannot even do that.
I have tried running in safe mode, same deal. I have tried in low-resolution mode, same deal.
What is weird is that I can dual boot into Linux (I installed Ubuntu a while ago) just fine, in fact, I am posting through Linux on this very computer.
I have tried to use Windows 7's system repair that is through the computer, or whatever, no cigar. and my last restore point was in 2011, I would rather not resort to that.

Here are my system specs:
Motherboard: MB ASUS SABERTOOTH X58 LGA1366 R
Graphics Card: VGA GIGABYTE|GV-R685D5-1GD R
Power Supply: PSU CORSAIR|CMPSU-750TX 750W RT
CPU: CPU INTEL|CORE I7 950 3.06G 45N R
My Windows booted harddrive: SSD 64G|ADATA AS596TB-64GM-C R
All my other files+Linux boot harddrive: HD 1T|SAMSUNG HD103SJ 32M 7K %
Memory: MEM 2Gx3|PATRIOT PV736G1600ELK R

I remember doing an Avira Scan, and a Spybot Search and Destroy Scan like a week or two ago, but I swear I have rebooted since then, of course, so I do not think it is that.
I am worried that it is my graphics card, but then why would Linux work? Perhaps it is the graphics drivers, then? Is there a way I cou... Read more

A:Black screen with mouse cursor. (No task manager or safe mode)

You can download a legal copy with SP1 integrated from here:

Windows 7 Direct Download Links

Make sure you get the same version you have, Home Premium, Pro or Ultimate and 32 or 64 bit. Note that Basic or Starter is not available.

I recommend using ImgBurn at 4X speed (or the slowest available) to create the DVD from the downloaded .iso file.

You can do this on any computer capable of burning a DVD.

YOU MUST HAVE A VALID KEY TO INSTALL THIS .ISO. The one on the COA sticker on your computer will work.

You can also create a bootable USB Flash drive (4GB or larger) to install Windows 7 from.
Download and run Universal USB Installer – Easy as 1 2 3
Select Windows 7 from the first drop down list, all the way to the bottom
Select the downloaded Windows 7 iso file
Select your USB flash drive
Click Create

For techies or folks who work on computers: Create Windows 7 Universal ISO With All Editions Selection On Install with ei.cfg Removal Utility.
This will fit on a 6GB flash drive or can be burned to a DVD.

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RELEVANCY SCORE 95.2

Hello,
 
The problem: when i power up my computer it goes thorugh its full boot mode.  I get my login screen for password, enter password and then the computer finish it's boot with a black screen and the mouse cursor active.  I can't do anything except move the cursor around.
 
What i can do: I can boot the computer in Safe Mode and have full functionality in that mode (for which i was able to backup personal files).  I tried one function where you can roll the computer back and that didn't work.  I am currently trying 'Startup repair" and waiting for that to finish. It finished and failed: "BadDriver"
 
How it started: It started when a system update popped up on my screen (faded out the main screen ann a dialog box popped up in the center of the screen asking if i authorized this update.  I cannot remember the specifics, but it was for updating some flash drive or something. Like an idiot i absentmindley clicked ok and it ran the update then rebooted my computer and that's when the problem started....
 
Help please!

A:Windows 7 - Black screen w/active cursor but can boot in safe mode

Hello, and Welcome
Can you do a system restore to a date before the system update?

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RELEVANCY SCORE 94

I have scanned through the other posts and the closest thing that I could find to my problem seemed to involve a video card going kaput. I'm just hoping maybe one of you can confirm this for me before I take my pc up to the repair shop and they try to sell me something I don't need.

So, here's what is going on. Yesterday my Dell Dimensions (2500 I think?) was working just fine. I noticed the fan was running for quite some time so I got up to check and just as I suspected virus scan was performing a scan of my system. After the scan was completed I exited out of virus scan and figured the fan would stop running shortly. A few hours later I notice the fan is still running, so when I go to check my pc all I see is a black screen. The button on my monitor is flashing between yellow and red, so I restart my monitor and the test page comes up. It says my monitor is working and to check pc connection. After that I manually restart and the windows logo comes up but then we're right back to that black screen. I am currently in safe mode with networking which is obviously working just fine.

Now -- about two weeks ago the monitor that came with this system died. I snatched an older monitor from a spare pc in the house and attached it to this system. I don't know if that has any bearing at all on the events that have taken place but I wanted to let you know that I had infact made a change recently.

Thanks in advance for your help.
Ren
 

A:Solved: Black Screen on startup BUT Safe Mode works

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RELEVANCY SCORE 94

I'm writing this on my phone cause my pc doesnt work. Its screen went black after I used Windows tool to restore a damaged USB stick. I rebooted my pc and when I don't go into safe mode, it tries to do a file check but this fails and it then proceeds to a black screen where I do have my cursor and can move it, but thats it. I have tried many reboots but or doesnt change anything. Getting a little desperate now. Does anyone know a fix?

you can find a picture of the screen i get before going to the black screen upon startup here: http://imgur.com/rqm9bCf
 

A:After repairing a USB stick my pc went to black screen. Only works in safe mode since

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RELEVANCY SCORE 94

This is my wife's laptop. The problem started recently, about a week ago When she starts the laptop, often (but not always) there is the hp logo, and then the screen goes black. It does not always happen, and sometimes it happens when the laptop has not been used for a few hours.

The screen seems to wrok okay in safe mode, bit has problems in regular mode. The laptop is about 4 years old, came with Vista, but now has Windows 7 premium home edition. I reinstalled windows 7, but the problem has not been resolved.

Grateful for your advice. Should this laptop be discarded? Repairs are quite expensive in Switzerland, and rather than spend good money on an old laptop, I would prefer getting a new one, if an easy solution can not be found. HP G60-235DX Windows 7 (32 bit), 3GB RAM, plenty of free HD space.

Many thanks.
 

A:Solved: Screen is black in Windows, works ok in safe mode

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RELEVANCY SCORE 94

I posted about this yesterday (link) and thought it was resolved, but it isn't. My 2 year old pushed some buttons on my Lenovo B590 laptop and upon start up (Windows 7 Professional 64), I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.  Restarting in Safe Mode works fine.I double checked the boot order in BIOS and that looks OK.I also updated the video drivers, and (strangely) I was able to restart once in Normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.  Yesterday, I disable the auto updating of drivers (per these instructions) and tried re-installing the drivers.  It didn't work.  So I uninstalled the video drivers, and then I was able to restart the machine several times normally, so I thought the problem was fixed. It was back this morning, though.  I also tried disabling all the stuff (AVG, drop box, etc.) that runs on startup, but that didn't help. Any other suggestions would be greatly appreciated. Thanks!

A:B590 boots OK in safe mode (Win 7 Pro 64), black screen w/ cursor in normal boot

I just tried re-installing the video drivers (because I had left it w/o them where I last stood).  I got an error, so I undid the changes I made yesterday when I disabled the autoupdating of drivers, but I still get an error when I try to install the driver. Specifically, it says "The setup program failed to install one or more device drivers.  Setup will exit." At this point, I'm starting to lean towards reformatting and re-installing Windows... 

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RELEVANCY SCORE 94

Having an issue with a laptop that has Vista installed.  I am getting the dredded black screen with movable white cursor.  There are no system restores available and I cannot start in Safe Mode.  I can start from a recovery disk to access the command prompt
 
I have seen many people running FRST in this forum for the same issue.  I was wondering if anyone would be able to try and assist me and, if they recommend me attempting to use the FRST program, I can post the results.

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RELEVANCY SCORE 94

HI,

I have a black screen problem after I run chkdsk with my Win7 drive. So far I've managed to work around the problem by disabling auto chkdsk on my drive. How do I fix this permanently?

Specs are below. Here is what I've done to help correct the problem:

1) Run Trend Micro online scan found one virus and 5 trojans. Fixed
2) Updated the video drives of my Nvidia 9500 GT video card
3) Lowered screen resolution in screen
4) Raised Refresh rate in Monitor.
5) Disconnected and reconnected VGA monitor
6) Changed cluster size
7) Scanned for bad clusters
8) Downloaded and ran black screen shell ext fix
9) Created a New profile and booted into it
10) I am unable to run sfc /scannow
I can boot into safe mode fine.

After I get Black Screen, I can go back to the original state with Norton ghost 15.

Here are my specs

Desktop:
Drive C: W7 Home Premium 80GB NTFS (IDE)
Drive D: WinXP Pro sp2 80GB NTFS (IDE)
Drive E : Storage 80gb (IDE) -2nd half of Drive "D"
Drive F&G DVDRs

Seagate 400GB Sata Storage 2 Partitions
Seagate 400GB USB Storage 2 Partitions (external)
Phenom II 5500 (3.2ghz) CPU
4GB DDR3 Ram
Nvidia 9500GT PCIE 1GB video card
Creative 128bit sound card
ASROCK M3A770DE Mobo
Earthlink DSL 6000bps
Floppy drive, 56K dialup, Optical Mouse, Keyboard, 21" CRT
 

A:Solved: Black Screen of Death with Cursor after chkdsk, can boot into safe mode

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RELEVANCY SCORE 92

Hi there,

My Samsung netbook failed on me today. Last time i used it was last night when i saw a nasty little trojan had infected my machine, so i turned off my wireless and let Sophos anti virus run. Turned off machine this morning (everything seemed ok at that point bar 23 iexplore windows open - guessing that was the trojans doing).

Anyhoo when i went to boot up the machine today it went to the grub menu without issue. So far so good. Ubuntu also boots without issue. So its not a complete HD failure then. The problems occur when i try to boot the windows partition. If i try to just boot all i get is a black screen with bugger all happening. If i boot to windows and then push F8 to get the windows boot menu up no matter what option I choose all that happens is that white progress bar appears at the bottom of the page, fills up about 1/5th of the way and stops and that is it?

Not really sure where to start here, did see a suggestion of using a windows recovery CD but my netbook doesnt have a cd drive :-( Any suggestions greatly appreciated.
 

A:Black screen after Grub selection (safe mode fails too) - Ubuntu still works though

So, is your netbook a dual-boot Ubuntu / Win7(Starter)?

Re: Recovery CD... a usb cd will probably work.
It may also be possible to make your recovery "disk" a thumb drive.
BUT... the recovery cd needs to be made before disaster strikes.

Since your issue began with Malware, and
Since some "recovery tools" require a "virus free" drive to avoid completely "borking" an OS partition,
I would suggest that you start with the Virus and Malware Removal forum.
I don't know if they can help you, (working from Ubuntu), or not... but I do think it is the place to start.
Try posting a new thread there , with the same information.
See what they suggest.
 

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RELEVANCY SCORE 92

Hello all,
 
To get straight to the point, I have an Asus G74SX-XR1. It's got an Nvidia GeForce 560M video card. I use this computer for my karaoke business. After one night everything was fine, but then I tried to turn on my computer the next day and I got to the "starting windows" screen but then at login I got black screened. Naturally I thought a driver problem, so I went into safe mode (screen works) and tried different drivers but none of them allowed me to see the normal windows startup. 
 
I thought, ok, I just want and need a working computer, So I decided to upgrade and go to an SSD. I installed it and decided to reformat. Well upon reformatting, I still get the same problem!!! No login screen. The backlight is on but as soon as the finish setup screen appears I lose any graphics on the screen. Please help! Urgent!
 
EDIT: External VGA monitor works fine. Only laptop display doesn't. It's not the display/screen because it shows the post and starting windows perfectly.

A:Black screen at login, works in safe mode, done research no solution found

If your laptop display is only working in Safe mode, that means you have a driver issue, or you have it set to only use an external monitor.  You can go into the bios and set it to use only the laptop LCD.  Unhook the second monitor from the unit.  Also when you get into Safe mode, uninstall both the monitor & GPU drivers, along with any associated software for the Graphics chipset and monitor.
 
When windows boots back up, it will find and load the default Microsoft or manufacturer drivers for your machine.  Now of course, you can boot back into Safe mode, and install the drivers downloaded from the manufacturer website for your machine.  NVidia has been having issues with their drivers, both for Windows & Linux, so do not download from their site, the generic drivers for your GPU.

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RELEVANCY SCORE 92

As the title says.
After system 'Repair' safe mode works 'BLACK' screen at normal reboot.

Win XP media edition sp 2 dell dimension e520

Could not boot up today "Windows\system32\config\system" file corrupted or missing.

Went for System "repair" --only problem I noticed was Dell restoration disc doesn't have SP2 -- Repair seemed to go ok, but at the end, the reboot got as far as the Windows Splash screen and then went Black-- no curser or mouse either -- nothing.

Several reboots --same thing.

Reboot to safe mode and --Voila -- I'm in --Took 30-40 seconds to get past the Black screen but I'm in.
Next reboot -was safe mode with Networking and here I am

All data and settings intact.

Yea !!

several mre tries to reboot normally result in a 'Black' screen.
Thought it may be video drivers but search for updated ones found nothing.
Is it possible that the 'Repair' took me back a step and the video drivers are to advanced for the system now -- so a roll back may work??


Am able to back up everything --
A reformat and fresh install not out of the question -- just hate to spend the time setting everything up again. Would very much rather repair what I have if possible.


Home all night and will be playing around with this -- all idea's greatly appreciated.

Bob

A:after system 'Repair' safe mode works 'BLACK' screen at normal reboot

Hi Zappafrank,

Since you are able to boot your computer into safe mode, back up your files ASAP just in case something else happens which can cause your files to be in-accessible. Boot the computer into the recovery console and try to fix the master boot record.

Hope everything works out well for you.

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RELEVANCY SCORE 91.2

I replaced the graphics card on a spare PC, but couldn't install it so changed back to the old one, but before doing so, disabled the monitor. Actually I went into Display Properties and then Monitor, Properties and under Device Usage at bottom, clicked on 'Do not use this device (disable)'

Question is, how do I re-enable it? BTW, I have it networked to other PC but can only get into shared docs

Anyway, now I get a screen view until Windows kicks in and then it goes totally blank (though I can hear Windows start via the speakers)

I've tried to start it in safe mode but it just stops with a list of driver names without going into safe mode (just seems to hang)

I tried using the last known good configuration but this didn't help either

Help please!

Thanks, Stephen
 

A:Changed graphics card-then disabled monitor,now black screen.Not even safe mode works

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RELEVANCY SCORE 87.2

Hi folks!Unfortunately, my 2 year old pushed some buttons on my Lenovo B590 laptop and something isn't right. Upon start up (Windows 7 64), I get a black screen with a moving cursor. Ctrl+alt+del doesn't bring up the task manager.I double checked the boot order in BIOS and that looks OK.Restarting in Safe mode works.I also updated the video drivers, and (strangely) I was able to restart in normal and everything looked fine. However, when I restarted again after that, I was back to the black screen in Normal.I've been Googling all morning, and done what I've found. If anyone else has any other suggestions, I'd be grateful for them. And if you have any questions for me, please don't hesitate to ask.Thanks!

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RELEVANCY SCORE 85.2

I'm new here and in hopes of getting this resolved. I just installed the new Norton Systemworks 2005 and rebooted after installation. When the boot screen got up to the blue screen with the Windows XP logo before displaying the login names where you put in your password, it just stops. I restarted a few times and waiting a few more times thinking it may need to 'finish' installing. But each time gave the same results. Finally, I went in with 'Safe Mode' and got in with no problems. Tried again in normal mode after looking around for any obvious problems (none found)... back to square one. Tried again in 'Safe Mode with Networking' and it failed like normal mode so I suspected a networking problem??? The last thing I tried which made me mad is that I tried to uninstall Norton Systemworks in 'Safe Mode' and that failed!! Anyone in these forums know the cure? :dead:
 

A:Unable to get to login screen, works in Safe Mode but in Safe Mode w/ Networking

Just a thought

Safe-Mode
Start \ Run \ msconfig \ diagnostic startup
disable any services attached to your most recent install and restart
should get warning next boot about using msconfig, its ok
One key service that needs to be available is the installer service
Try the uninstall, if doesn't complete
Try the uninstall string in the registry only if you know what you are doing

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall

Under it you will see a list of installed programs. Some don?t show up as words but you can figure out what they are by looking at their values. What you are looking for is the uninstall string. Double click that key as if you were going to modify its value. Do a CTRL + C to copy and then exit the registry editor.

Go to START \ RUN and paste the uninstall sting and hit enter. This should launch the uninstall.

Just a thought though as I am not infront of a test system at the moment. You should research this a little further so you have a clear understanding of what you can and can't do with msconfig.

or simpler yet

Safe-Mode

Start \ Programs \ Access. \ System Tools \ System Restore

Select restore point prior to install of whats giving you the problem.

Again, Good Luck

PS If you try to install it again, turn of antivirus and other open programs etc..
 

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RELEVANCY SCORE 84.8

HP Pavilion a320n

Recently had a trojan,I thought it was dealt with.

Today when I turned it on it showed the HP screen but then just a black screen with the cursor. I restarted and tried to bring up Safe Mode but the menu won't come up. I have important school work on the computer that I need to recover!!!!

A:Black cursor ; no safe mode

Pull the HD and install it as slave or secondary on another computer.

The black screen w/ cursor and the problem with Safe Mode sound like you have a hardware problem. Either way, getting the data off is first; you can worry about fixing the computer after that.

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RELEVANCY SCORE 82.4

Hey all. First time poster, but big fan of the community. I'm super appreciative of what you all do here.

My issue: My girlfriend's laptop throws a stop code 0x000000ED (0xfffffA800501B410, 0XFFFFFFFFC0000185, 0X0000000000000000, 0X0000000000000000) when trying to boot windows Vista 64bit normally. I've attempted to run it in system recovery mode and after the windows logo I get to a black screen with a white cursor and no other prompt. The cursor responds to my stimulus, but there's nothing to click.
I've tried to use safe mode and I get a similar screen, but with the 'safemode' printed on the corners of the screen. From BIOS when I run a Hard Disk Test I get through the quick test at 100% but then freeze up at the beginning of the longer check.

The system: Hp Pavilion dv3 Notebook, Core2 Duo CPU 2.10ghz 4g ram bios version F.07

I'd like to recover the data if possible, and I know how much of a long shot that can be at this stage. I'd really appreciate any help.
 

A:stop code 0x000000ED - safe mode black w/ cursor

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RELEVANCY SCORE 81.2

I booted into safe mode to try an fix a issue I selected to boot with command prompt butb I have a all black screen an can't get out of safe mode now I restarted the laptop a few times still the same 'anyone know how to fix this?

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RELEVANCY SCORE 81.2

Hello Forum,

A few days ago I wanted to boot up my system seeing it randomly crashed the night before as I slept. To my suprise nothing happend after the windows logo was there. I tried re-bootying it a couple of times but nothing helped, so I tried the usual options like system repair, then set it back to a previouse time but nothing seemed to work, except the safe mode. Safe mode worked fine, no problems there, the only problem now being that I dont have any drivers working there. I also used the "dm-log-collector", and the file will be here too, if needed. That's pretty much it.

Thanks you in advance, have a wonderfull day,
Daniel K.

A:BLACK-SOD before login into W7 (No coursur, safe mode works)

Probably you have installed Service Pack one after receiving some BSODs a few days ago?

Free up the startup. Windows does not need any other program to auto start with it, but the auto start programs often conflicts and causes various problems including BSODs.
Click on the Start button
Type ?msconfig (without quotes), click the resulting link. It will open the System Configuration window.
Select the ?Startup? tab.
Deselect all items other than the antivirus.
Apply > OK
Accept then restart.
Do it in Safe Mode, then try to boot back in normal mode. Report us the situation after doing it.

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RELEVANCY SCORE 80

Whenever I boot Windows 7, after it starts, instead of showing the login screen, it show a black screen with a movable cursor. Now, I can go into safe mode, and it works, but, hell, I can even put my password on that black screen, press enter and it will go into Windows and work just fine. But the thing is, it's supposed to show the login screen, not just a black one, so I'm a bit worried of what might be causing the problem, and whether or not it could expand into something worse. Any help would be appreciated.

A:Black Screen with Cursor on startup, but Windows works

hi kergal
press and hold f8 the power up the laptop then select repair ur computer select command prompt and write
chkdsk then write chkdsk /c
the exit
and make restart

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