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BSOD - possible video driver issue..?

Q: BSOD - possible video driver issue..?

Here is the most recent minidump, which was accompanied by video card error messages sometime later, possibly related, possibly not...

Any help, gratefully received as this is used every day as my main tv server and my GF is getting a bit ratty over the crashes.



Preferred Solution: BSOD - possible video driver issue..?

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: BSOD - possible video driver issue..?

Your mini dump shows a stop error code of 7E. This a hardware or hardware related issue.

STOP 0x0000007E: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (go to top of page)

Usual causes: Insufficient disk space, Device driver, Video card, BIOS, Breakpoint with no debugger attached, Hardware incompatibility, Faulty system service, Memory, 3rd party remote control,

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 1000007E, {c0000005, 813b018e, 88644b2c, 88644710}

Probably caused by : win32k.sys ( win32k!CMutex::Lock+6 )

Followup: MachineOwner

0: kd> !analyze -v
* *
* Bugcheck Analysis *
* *

This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
Arg1: c0000005, The exception code that was not handled
Arg2: 813b018e, The address that the exception occurred at
Arg3: 88644b2c, Exception Record Address
Arg4: 88644710, Context Record Address

Debugging Details:
EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.

813b018e ff31 push dword ptr [ecx]

EXCEPTION_RECORD: 88644b2c -- (.exr 0xffffffff88644b2c)
ExceptionAddress: 813b018e (win32k!CMutex::Lock+0x00000006)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 00000000
Parameter[1]: 52f4cf5f
Attempt to read from address 52f4cf5f

CONTEXT: 88644710 -- (.cxr 0xffffffff88644710)
eax=00000000 ebx=986a14d8 ecx=52f4cf5f edx=00000000 esi=88644c24 edi=88644cc0
eip=813b018e esp=88644bf4 ebp=88644c0c iopl=0 nv up ei pl zr na pe nc
cs=0008 ss=0010 ds=0023 es=0023 fs=0030 gs=0000 efl=00010246
813b018e ff31 push dword ptr [ecx] ds:0023:52f4cf5f=????????
Resetting default scope



PROCESS_NAME: csrss.exe


ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%08lx referenced memory at 0x%08lx. The memory could not be %s.



READ_ADDRESS: GetPointerFromAddress: unable to read from 81b74718
Unable to read MiSystemVaType memory at 81b54160

813b018e ff31 push dword ptr [ecx]


LAST_CONTROL_TRANSFER: from 813b01fa to 813b018e

88644c00 813b01fa 814cf7bc 88644c2c 814bf333 win32k!CMutex::Lock+0x6
88644c0c 814bf333 52f4cf5f 81e216ee a4070ca8 win32k!CAutoMutex::CAutoMutex+0x12
88644c2c 814bf3b6 88644cac 88644c78 81baeaf9 win32k!CMonitorPDO::MonitorInterfaceCallbackInternal+0x30
88644c38 81baeaf9 88644cac 986a14d8 a4070ca8 win32k!CMonitorPDO::MonitorInterfaceCallback+0x10
88644c78 81bc10f4 88644cac 88644ca0 00000000 nt!PnpNotifyDriverCallback+0xa5
88644cd8 81bc2d25 a1ef6eac 88644cf8 8430e0d0 nt!PnpNotifyDeviceClassChange+0x159
88644d00 81a7a02b 8430e0d0 00000000 838c4d48 nt!PnpDeviceEventWorker+0x1e3
88644d50 81c1a66d 00000001 a8b61b76 00000000 nt!ExpWorkerThread+0x10d
88644d90 81acc1d9 81a79f1e 00000001 00000000 nt!PspSystemThreadStartup+0x9e
00000000 00000000 00000000 00000000 00000000 nt!KiThreadStartup+0x19

SYMBOL_NAME: win32k!CMutex::Lock+6



IMAGE_NAME: win32k.sys


STACK_COMMAND: .cxr 0xffffffff88644710 ; kb

FAILURE_BUCKET_ID: 0x7E_win32k!CMutex::Lock+6

BUCKET_ID: 0x7E_win32k!CMutex::Lock+6

Followup: MachineOwner
You have an extremely obsolete driver on your system. Windows 7 does not like old drivers and they can cause memory corruption and BSOD's.

giveio.sys Wed Apr 03 22:33:25 1996 It belongs to belongs to the software giveio or ADC Analyzer or SwiftForth or Disspy by unknown. I cannot find the company that produced this driver. If you have any of the above software installed, uninstall it using Revo Uninstaller.

When you have uninstalled this driver, post back.

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The computer's a year old, running XP, and my boyfriend and I have no idea what's wrong with it (it's his). I'd put in hardware support but I don't know which piece of hardware may be corrupted, exploding as we speak, or what.

It began last night. He's done this before -- he has two monitors, one meant for a TV (I believe) and another old computer screen. Normally it runs on the TV one because it's bigger. He switched to the older one to show me how he can adjust the settings so that it's all vertical. That was great and dandy and we didn't expect any issues. He's done it before and it really isn't doing much to the computer.

Later, after midnight, he goes to switch everything back to normal. First, the computer acts like the monitor is there but that it can't do anything -- it tries to go into sleep mode or something. Then I suggest he unplug, shut down, plug things back in normally, and power back up. This appears to work.

I was a bit happy then, until we got to the XP loading screen. It's going... and then after, it flashes, then goes black. Nothing comes up, nothing does anything.

And so the three hour saga of last night begins. We restart, we spam F8, we get into safe mode, he disables Nvidia but can't open the application. Nor does his mouse function in safe mode (I know some don't, but it really doesn't help the situation). I've used my laptop to bring up shortcut keys and we're functioning through everything that way. He restarts after disabling Nvidia, an... Read more

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It shows two drivers with errors, mobile 4 series express microsoft wddm 1.1.  If I delete them and reboot, they both come back.  The lenovo system update does not recommend a newer video driver, the intel tools don't find it, if I manually download and try to run the win10 one for x64 systems it says it does not meet the minimum system requirements.  Some searching shows it to be a 4500 series type driver so I would think it would have worked.  Any ideas?

A:R500 video driver issue - is there a win10 driver ...

Are you running 32-bit or 54-bit windows 10? Does your R500 have integrated or discreet graphics?

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First off, i'll start with the beginning.

I purchased a new machine. I set it up, installed the drivers for the video card I was putting in.

I installed the software for the drivers. When it said "screen may flicker or go blank," the screen went blank and stayed that way. For about 10 minutes until I rebooted. Everything ran fine at that point.

I do have an onboard card, but was told I could just put the new card in after installing the drivers, and it would run fine.

Whenever I try to change the refresh rate, whatever game i'm playing freezes. Occasionally, when in Call of Duty 4, the screen will go black and then return to normal, sometimes telling me there was an error with my video drivers. Sometimes this will not happen for some time, and sometimes it will happen over and over.

When playing Crysis and Hellgate, there is a tendency to just freeze.

Windows Vista home edition
Radeon x2600 xt
AMD Athlon 64 X2 Dual Core 5600+ @ 2.80 GHz
3 Gigs of RAM

Didn't think much else would be pertinent. Let me know.

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I have a computer here that when you boot up you see the posts.
Then you see the Windows Home sceen with the moving bar then the screen goes black.
The Monitor button light stays green the computer continues and boots up but you see nothing. Pull the monitor cable and you get that it is disconnected. Plug it back in and the green light stays on but the screen is still all black.

Things done.
Tried a Video card. The one was onboard. This did the same thing.
Tried a new Powersupply. Same thing.
Finally I put another HD with a OS on it and it worked fine.

I now have that Harddrive from this computer as a slave to save what is on it.
I was going to wipe the OS and restore.

What can be done in windows working on a drive.

The person said one day it just stopped.
So did a new video driver get installed and screwed it up.

Is there a way to make the system restore on that Slave Drive back a week?
Then install back into the orginal computer to see if it would work?

Thanks for any help.. or ideas

A:I believe Video Driver Issue but who knows?

Your post is somewhat difficult to follow.
From what I can understand your system was working ok and a new video driver was installed. This resulted in no display.

Did you try and boot into safe mode?

Do you see post data when your boot your system? Note this is the part where your drives are detected, memory count, etc.

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I'm trying to play Diablo 2 on an older HP desktop with onboard video. I get "Error 25: A critical error has occurred while initializing Direct3D" (This only happens when trying to run it in fullscreen mode, and I need fullscreen mode the first time running it because it won't update/validate version in windows mode)

I see 2 possible ways to get around this,
#1 Get the proper video driver (right now it's using "Standard VGA Adapter". HP only offers XP drivers on their site for this model Pavillion a500n. I tried taking the name (VIA S3G Unichrome) and searching, but several downloads later I'm still stuck. I don't think I ever found the exact correct driver. It is a VIA KM400.

#2 Fix DirectX in some way such that it still works using the "Standard VGA Adapter" driver that is currently installed. It's DirectX 11. Here is the dxdiag.txt below if you choose to go this route.

------------------ System Information ------------------ Time of this report: - Pastebin.com

A:Video Driver Issue

I have a workaround, did a manual patch to update so I can simply run it in windowed mode.

However I'd still like help because the colors looked all faded and occasionally I might want to run in fullscreen.

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Hello, I am running Windows Vista Home 64 bit on a Dell 1640. Recently my computer caught a virus and I had to reinstall Windows. The computer seems to be running almost back to where it was from the factory however I am having issues with my video driver. I play the Sims games and I have talked to their tech support. They tell me that my driver hasn't been updated since 2008. I have tried to update the driver from the Device Manager and it tells me it is up to date. I have also searched the Dell website and other sites and nothing I seem to find that should fix this problem works. I need some advice on what my next step should be, any ideas?

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I was installing new video drivers on my laptop which is running vista when I encountered an issue. I have the new driver downloaded. So I began by uninstalling the old video driver, then restarting and trying to boot in safemode to install new drivers. Everytime it starts to boot up it can't get past the auto repair. It says issue cannot be found. Is there a way I can just launch vista and skip the auto repair so I can install the driver?

I've tried starting in safemode, lower res, previous back(were none), and now I'm not sure what to do. Thanks

A:Video Driver install issue

you need to reboot into low resolution mode to install the driver

have you tried

last known good configuration

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So for the last little while, whenever I play WoW I am getting random shutdowns - sometimes with a BSOD stating "system service exception", sometimes not. I monitored the temperature and it isn't changing between when I'm playing and when I'm not. I've tried shutting down *everything* else when I play, that doesn't change anything. I tried cleaning off a lot of old programs and updating the video card driver and it got *worse*, to the point where I've had to use the repair feature twice tonight, the first time it did a system restore (but didn't tell me to *when*), the second time it didn't - this is getting frustrating! One note, I went to AMD's website for my card (http://www.amd.com/us/products/desk...d-4800/Pages/ati-radeon-hd-4800-overview.aspx) and clicked on "Support and Drivers". Under product type I chose "graphics card - desktop" - but I can't find the 4800 series in the list. At that point I looked at the next link in my google search for a driver (http://driverscollection.com/?H=Radeon HD 4800&By=ATI), checked to see what other people said of the website and couldn't find anything negative, so tried that. That's when things got worse. Everything else works fine, and I haven't had an issue with any other games I've played. Here's the system info:

Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista™ Home Premi... Read more

A:Video card driver issue... I *think*?

The drivers/support for the AMD Radeon HD 4800 is under the "Radeon HD" section. Try uninstalling the drivers from Programs and features in the Control Panel and install the latest drivers from the AMD website.

Please post what power supply you have in your computer, Acer's generally one with low wattage/quality power supplies. The power supply model/wattage will be listed on a sticker on the side of the power supply once you get the side of the PC off.

Also post the model of the complete system, such as Acer Aspire T710-3412.

Post the temps and voltages at idle and at load(such as when playigng WoW, post a screenshot from HW Monitor: http://www.cpuid.com/softwares/hwmonitor.html

Also ensure WoW is fully up-to-date.

The problem may also be due to you running a game off an external drive. USB is not perfectly stable and massively slower then an internal SATA drive. You ideally should reinstall the game to the internal hard drive.

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Hi all . I'm working on a client's computer who had a Nvidia Geforce 3 TI card that wasn't working properly. The system recognized it, but the display properties said it had an error loading. The latest Nvidia drivers did nothing to reconsile the situation, so I thought he had a bad video card.

Upon receiving a brand-spaking new 5700 card, I installed it with the same problem. Drivers seemed to install fine, but upon reboot,. it's using a standard Win VGA driver. I've checked through the BIOS of the Dell 8200 desktop, and switched IRQs around a bit, but still no go. I'm insalling SP2 as we speak - not that I believe that'll have any bearing, but with as many files as it replaces, I figure it's worth a shot. I didn't think the AGP prot could be bad, as it displays graphics in about 16 bit color, but even surfing the web is choppy. A dxdiag reveals that direct draw works fine, but of course it can't do any 3D, as it doesn't know how without the drivers. I'm about at wits end, as now I know it's not the AGP card. Any suggestions?

Oh - one mor ething. It's an Interl Borad, otherwise I would've downloaded the latest motrherboard chipset drivers... can't seem to find them for this MB, though. : ). thanks again!


A:Dell AGP/ Video Driver issue - bad AGP?

Open the device manager, click view "show hidden devices" and look for any video adaptors showing up hidden.. Just a thought..

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I currently have WinVista and I tried to install the driver to my old video camera (jvc gr-d72u) ..a message pops up indicating it works only on Win98..what can I do about this? I appreciate any help I can get on this matter, thank you so much.

A:Jvc Video Camera Driver Issue

I don't believe there is any Vista driver for this camera. Are you intending to use USB or Firewire? Using Firewire, your Video Editing software should be able to access the camera directly. However, some cameras including JVC are known to have issues communicating correctly with Firewire chips that are not Texas Instruments (eg Agere). Folk have reported installing a Firewire card with a TI chipset and having the Vista Video editor immediately see the camera, eg the topics here:http://camcorderinfo.com/bbs/printthread.php?t=138906and here:http://www.camcorderinfo.com/bbs/t111245.html

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I recently reset my computer because of a virus, but I've completely forgotten which video drivers to download for my computer.
Is there anyway I can find out what drivers I need?


A:Solved: Video Driver Issue

What type of card have you got installed ATI or nVidia (I hope you can remember that )


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I recently installed Fedora Core 9, and when i finished updating, i changed the driver from the generic vesa display package, to an ati display package. I have a ATI Radeon 4850. The package claim it had current radeon drivers, and said that i would need to restart the X server. When i restarted it would not load up in a gui mode, and brought me to the terminal login window, i logged in under root, and used the display command, and it said that X server could not be found. Is there a command i can use in the terminal inferface to reset/change the display package back to a generic one, so i can re-enter fedora in a GUI mode. Thank You.

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I have Gateway m 6823 notebook, which came with WIndows Vista. I have downgraded from Vista to XP, and was very surprised that there were absolutely no drivers for XP on gateway website for this model. I have searched intel and other sites and found XP drivers that work fine on my notebook now. I got wireless card working, sound, touchpad, the motherboard chipset driver and etc.

Now i have also downloaded Intel Video Driver Version: Which is actually works on this machine. I can now choose from many different resolution in display settings, and the stand by option available, and picture itself is clear. But there is a huge problem. The screen is too dark. What is the issue?

It is not a hardware problem, monitor is ok. Once I uninstall the driver it is bright as usual. Adjusting the brightness with FN combination has no affect. I tried also installing older versions of this driver but same issue. It is still dark. The only way to adjust brightness is in driver utility itself, but that is not doing what it supposed to do.

Please help. I need you help.

Thanks you guys.

A:Windows XP video/graphic driver issue!

You have probably done all that can be done. If you can't find the correct driver, or the one you have is not adjustable, then you may have to deal with a dark screen, or remove it and deal with the reduced resolution. If Gateway had no drivers, it is because this model was never sold with XP and there was no need. No one is making many new drivers for an operating system that is almost 10-years-old and been replaced by 2 generations of new operating systems.

It is surprising when XP even supports some new hardware since its kernel was designed before this new hardware even existed.

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I have a dell gx270 that I obtained as a machine to just have windows 7 on it. I installed windows 7 and I havent experienced a freeze or hang up howerver i cant change my resolution from 640x480 to anything else.

I tried the video driver on dell and intel (the 845g). I even went into options and ran it in XP SP2 mode and as administrator. any help or ideas would be greatly appreciated.

the pc is a dell gx270 with a 2.66ghz p4 processor, 1gb RAM, and a 120gb hdd.


A:video driver issue on dell gx270 please help

I also had this same problem.

To get this to work, I installed Vista (Home Edition) first, installed the main drivers from the dell website - R58182 (audio), R58201 (chipset), R59444 (network), R126991 (graphics) - and performed an upgrade to Windows 7. Hopefully that works...

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My Dad installed Windows 7 onto my computer and the display quality was kind of big and blurry-ish. I could read and see everything just fine but I didn't like the blurry look. I went into Device Manager and the Video Controller showed a yellow exclamation and said it was not up to date. So I got a video controller driver off a website that I can't remember now, I'm almost positive it was the one from Dell's official drivers but one that was compatible with Windows XP (what my computer originally came with, since thats what driver came up when I put in my service tag). After I updated the driver in device manager and restarted my computer and the picture is all distorted in like green, blue, and purples.

I have a Dell Inspiron B130 that I got like 5 years ago. I'm planning to get a new computer anyways, but I wanted to fix this so we can use it as a fully functioning and usable just older, less fancy family computer. I would love any help there is to offer. Thank you!!!

A:Video Controller Driver issue on my Windows 7

An XP driver generally will not work for Windows 7. Did you check on the Dell site for Windows 7 drivers? Did you run the Windows 7 upgrade adviser before upgrading? Most XP machines will not be able to run Windows 7 because of the lack of driver availability. I would take it back to XP.

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Hi all,I have a Probook HP4730s and I have just upgraded to windows 10. I have installed a SSD When on windows 7 it was lightning fast. When I updated to windows 10, it has shown a problem that I am lead to belive is a graphics driver issue. I start the laptop and it does the POST, then windows logo and the whirlygig thing, the the screen goes black, then a few seconds later I see that the backight turns. It is like that for about 60 - 90 seconds than you see the windows logo again and starts up. I have updated the bios - no changeI have plugged in an external monitor there is nothing on the external monitor.I have done a fresh install of windows 10 and when it has the windows graphics driver it seems to work fine, as soon as it updates to the intel driver it has this problem.I have done a fresh install of windows 7 and updated to 10, same thing. Looking on line there are no windows 10 drivers for the intel graphic chipset. I am sure I will not be the only one with this issue.I am happy using windows 7 but it is nice having windows not nagging you to update. Any other help would be appriciated. It is only a 4 year old laptop so not worth dumping. Once it has started up it is fine. CheersJohn

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Alright I need some advice on this one. I was running Unreal Tournament 3 this evening and my video driver (nv4_disp.dll) stopped working for some reason unknown to me. Anyways, I had been playing the game for maybe 45min and everything was running smooth until everything went black and I was thrown onto a really ugly desktop with an error message. The message basically told me that the driver stopped (duh) and that I needed to reboot the machine.

I've attached a pic of what my desktop looked like after the driver failed. I didn't get a blue screen (so no minidump) but I was prompted with a serious error pop up box when Windows restarted. Do you guys think this is just a faulty driver or could it be heat related? I did NOT have my VGA fans running at full speed so maybe all the power finally caught up with the cards? Here are my current specs:

XFX 8600GT XXX - 2 in SLi
ForceWare version 175.19 (WHQL)

As you can see in the pic the CPU temps were fine and the "CHASSIS2" indicator is actually the speed of one of the GPU cooling fans. I can usually find a solution to my own display issues but this is one of the most hardcore problems yet! I hope someone will be able to help me out. Thanks in advance for any input!

A:Video Driver Ceased, Heat Issue? (PIC)

try running the fans at full speed or if there is an automatic setting set to that it may fix the problem. it does look like a heat issue to me.

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Hi All, I'm editting this post as I think I need to get down to remedial instructions on how to install this new video card.

I'm running Windows 8 on my pc using an Asus M2A-VM motherboard. I was using the onboard video card which uses the ati 1250 drivers that I finally got to work with Windows 8.

I'm trying to install an Asus HD5450 card but Win8 will not boot with it installed. It will get to the black screen with the blue windows logo and the black spinning dots but will hang there. Also can't get into a safe boot with the card installed (shift & F8)

I've tried the following steps so far:
1. Uninstalled the 1250 driver which leaves the Generic driver, shut down the machine and installed the Card. Win8 doesn't boot.
2. Tried to install the CCC driver for the 5450 before installing the card. Windows says it already has the proper driver.
3. Installed card with the 1250 driver. Win8 won't boot.
4. Checked bios with card installed, shows PCIEx as primary display adapter.

Am I missing a step somewhere? I've never had so much problems installing a video card before but this has got me beat.
Thanks in advance.

A:Video Driver issue with Win8 and Asus M2A-VM

bumped as I editted the main post.

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Well first off my computer specs are
2gb ddr 400 kingston
asus p4p800 E deluxe AGP 8X
2 300gb 8mb buffer seagate hard drives
80 gb western digital 8mb buffer
seasonic 600 watt power supply
one network card
3.0 ghz p4
Ati Radeon X850 XT 256mb

Had the card for about a week know using the lastest omega drivers , never liked the stock drivers worked fine though. Nothing overclocked it , but today well playing The Chronicles of Riddick: Escape From Butcher Bay. It restarted once , but I have not got it to restart again since then. Then I started to see some distortion well playing the game. Some really long longs coming off the character. So I stopped playing that , and started up WOW to see if it was the video games vault or a driver issue. Wow was showing close to the same probelms , then I saw on my desktop like little red lines , not a ton of them but a few , up the refresh rate and it helped. So I uninstalled the omega driver and installed the stock ati driver off the cd, same thing. Then removed that one , and installed the lastest driver still the same thing. Any clue as to what the probelm is ? I have no idea. Please help.

A:Ati x850 video card driver issue

Please delete , double posted by acted sorry

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Recently i switched from Linux to Windows and downloaded all the official drivers from download center, but i'm unable to install the video card driver either of Inter or AMD, both says "this computer does not meet the minimum requirement" and my WiFi of this device stopped working along with, i have to use wired connection now, please let me know the fix for these issues.
(Dell Inspiron 3521 : Windows 10 64 bit)

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Seems like when I upgraded my display driver, every time I wake up my laptop from sleep it does not recognize my TV properly - video is played properly on TV but no audio. Only restarting the laptop fixes the issue (re-inserting the cable doesn't help).

Driver I installed:

I tried to reinstall the driver, didn't help.
Help please

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Hi. So I'm not entirely sure what I did but I was using AMD Catalyst control center and I clicked on something and my monitor began displaying "Input not supported". I restarted my computer and once windows loaded up it began displaying it again. Ive been trying for some time now to find a solution. I found that safe mode does in fact work. If I go into safe mode I can delete my video drivers and restart my computer. At that point my computer will start normally and run normally for the most part(It seems I can't play games in this state). It will automatically reinstall my video drivers. Once the drivers are reinstalled and the computer restarts the problem begins again.

A:Video Driver Issue (Input not supported)

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Product Model: Dimension 2400
Service Tag: 9BWV351

I'm having trouble figuring out which driver to use, the Dell support site lists 4 different possible drivers. I've tried 3 of them, 2 of them worked for a while, then video goes into a horrible mode and/or I get a device driver error message. I can leave it in default 640 mode and it works fine. Can anyone tell me which driver to use, and exactly how to install it?

I tried posting on Dell Support, they deleted my post because I listed the service tag.

A:Dell Dimension 2400 Video Driver Issue

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I have a new Inspiron 3650 with the Intel HD Graphics  530 system and the Dell Update program tells me there is a Graphics update for my system but the update is for HD 6000 system. I've downloaded drivers for both Video systems and neither one works. The error message tells me the update does not apply to my system. What video drivers do I need?


Computer Manufacturer
Dell Inc.

Computer Model

Operating System (O/S)
Microsoft Windows 10 (build 14393), 64-bit

Operating System Build (O/S)

Operating System (version)


Graphics Product [1]
Intel(R) HD Graphics 530

Graphics Driver Version

3D Acceleration

Hardware Transform & Lighting Support

Video Memory
4.0 GB

Vertex Shader Support

Pixel Shader Support

Microsoft DirectX* Version

Current Graphics Resolution

Current Color Depth
32 Bits Per Pixel

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I have a Dell Dimensions 8400 Desktop PC running Windows XP. I recently reinstalled the O/S again. Upon doing this I have had a really tough time with the Video Card driver. My Video Card is ATI Radeon X300. I have tried installing the driver for this from the Dell website and from ATI direct with no luck. Once I install the driver it seems like it installs correctly, but it really does not. It asks me to reboot and I do, but after I see windows load the screen just stays black. Then I boot into safe mode and I see in Device Manager that the X300 Driver is in correctly. I then have to uninstall the Driver just to get windows to boot up again. During the Install of the driver it does give me the warning that Windows XP does not recognize this driver (Or a very similar message). I have tried updating the driver through Microsoft Updates, but this has not worked. I have also received quite a few Blue Screen's, which I assume is the result on an incompatible driver. Could the actual Video Card be faulty. Thanks for any suggestions.

A:Dell Dimensions Video Card Driver issue!

What's your service tag?
Do you also have integrated video?

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I restored a M700z to Window 7 using the recovery media but it didnt install none of the drivers. i used lenovo support website to install all drivers except the PCI communication driver and Video driver as non on the website worked. Can someone please point me into the right direction regarding this issue.

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I'm running:

Windows 7 Home Premium, 64-bit, OEM, never reinstalled
HP model #p6654y, approx. 1 year old, no major problems until now

I've attached the BSOD Dump and System File Collection, but Windows refuses to produce a System Health Report because I have to run in safe mode. If you have an alternative method, I'll be glad to try it, but normal mode seems to be producing crashes more and more quickly.

First BSOD was 12/25, then 12/29, then 12/31. There have been more than 3 crashes, but not every crash has produced a minidump; several times, the crash has been a sudden black screen. One time, display froze with a bunch of horizontal lines/distortion and stuck like that until I hard restarted. I have had to hard restart every time (except for 2 occasions during which hard restart would not work, and I had to pull the power cord).

System Restore had me up and running for a whole day yesterday, and then it crashed again today. I was playing Zynga Poker on Facebook during at least 2 crashes, but crashes have happened without it open as well.

Running 2 passes of the memory checker did not detect any memory issues. From my experience, it doesn't seem like a hardware problem, but I could be wrong.

Please help.

A:BSOD & Non-BSOD Crashes, Display Driver Issue?

Really easy. Your AVG.

I notice your AVG which is often at least a contributing cause of BSOD'S . Please remove and replace your AVG with Microsoft Security Essentials AT LEAST TO TEST

Download tools and utilities | AVG Worldwide

Microsoft Security Essentials - Free Antivirus for Windows

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Hi @ll
We recently got a Precision 5520 for our company, we were able to image the machine using windows 7 however we cant install the  video driver, always an error saying this PC does not meet the minimum requirements appear, on the device manager the driver installed is VGA Standard which we cannot update, any help with this will be appreciated
Currently this laptop does not recognise external monitors.

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There have been numerous posts about S-Video cables producing black and white features, but hear me out before saying: change the cable, change the adapter, change the video player, etc. I've read a lot so far about such problems, but there wasn't really a similar problem described like mine so here it is:

scart to composite/S-video adapter with [email protected] videoplayer
S-video cable 15m
MSI geforce NX6600GT with s-video out

You probably noticed the long cable, but I think only image quality can be affected by that, and not the colour information. If I'm wrong, please tell me, otherwise let's not take the length of the cable into account.

Description: Only getting a black and white image on the tv when cloning or using a dual view with detonator drivers. Tried both MSI drivers included with the geforce and the latest detonator drivers v77.72.
Both gave me a black and white image.

Funny thing: I get full colour when:
1) I used my geforce4 ti4200 with same setup (but I'd like to use my newer graph card ofc)
2) I uninstall my detonator drivers and cloning is automatically on (but obviously this is not an option either, no direct3D, no opengl no nothing)
3) during bootup before it loads the detonator drivers (I even get a Windows logo in colour).

Installing the detonator drivers makes the footage black and white. Also at the same time when I use the S-Video, I use the composite out which DOES give me a full colour even ... Read more

A:Black and white image using S-video cable to SCART - Driver Issue?

You'll be the one to actually sort it out, you've the hardware to use and to see for yourself.

Simplified - There're 3 seperate distinctions causing combinations of problems... S-VIDEO, Composite, NTSC/PAL.

S-VIDEO - The Chroma signal gave you color, unlike the Luminance signal which gave you black and white, Chroma is an extremely phase-sensitive signal.

Additional cable length or additional adapter meant additional extra delay, additional extra phase shift, and too much of it be resultant of wrong color or no color at all, no color by default is Luminance only which got through and is black and white.

Composite - The Chroma signal is encoded as a color burst (still Phase-sensitive) within the Luminance signal (in the front-porch segment).

Composite is LESS sensitive ("less sensitive" does not mean "impervious") to color loss than S-VIDEO from the fact that Chroma being embeded within Luminance partially compensated for the extra delay or extra phase shift (they shifted together better).

Composite is more *****-proof than S-VIDEO, S-VIDEO is more *****-proof than RGB.

NTSC/PAL - The basic difference is frequency, a frequency change IS a phase shift. eg, resulting in wrong color or no color at all on top of sync problems.

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Within the last week i have found my computer has powered itself off, i downloaded Blue Screen View from NirSoft to inspect and found there have been a couple of BSOD's that appear to have originated within the video driver. i have tried to figure out unsuccessfully where to update the video driver, and so i am reaching out for help.
I have read the instructions for posting a BSOD, and have followed them, and attached the requested files.
Thanks in advance for your assistance.

 SysnativeFileCollectionApp.zip   665.56KB

 perfmon.zip   151.82KB

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i have a win2k sp4 and i replaced the video card and installed the driver from the web. it was working for a while then all of a sudden i get this bsod with a stop errer that says

0x000000A1 (0xDEAD0010, 0x82032D10, 0x00000000, 0x00000000) Inconsistency detected in the PCI bus driver's Internal structures.

I couldn't find anything useful on the net and on the microsoft kb. the video card was s3 virge / dx on board . s3 375/775 ver. 2. i might have installed the wrong driver. but now i can't go into windows or safe mode or last known good config to chage the driver. i tried seating it in abother slot and i also tried another video card. i also tried changing settings in the bios such as disabling video memory caching and shadowing. and i also tried the defaults but no luck.

A:video driver - getting bsod

What is the computer name and model number. Without that it's hard to tell you how to disable the onboard video because I think this is why you're getting a BSOD. Also not uninstalling the previous card/onboard drivers will cause these types of problems.

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Here are the DMP files. I have tried the online drivers from the site, from the cd which came with the card, by letting windows find it by itself and this one (Xtreme-G 10.10 Win7 32-64bit) which I cant remember where I got it.

OS windows enterprise 64 bit CPU E6500 Motherboard p5g43t-m pro Memory G.Skill DDR3 4gb Graphics Card(s) ATI Radeon HD 5770 Sound Card N/A Monitor(s) Displays DELL E228WFP Hard Drives Western Digital Black Caviar SATA II 3.0Gb/s 1TB

A:BSOD (video driver most likely)

I am fairly certain its just an incompatible driver. But I want to make sure. Also, if anyone knows which version would be stable for my system please let me know. I'm going to wait a bit and then go down through the list of each driver to find a good one.

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I have ran jcgriff2's program and have the output attached. I also ran "Driver Verifier" and my PC crashed. Had to "system restore" it. Couldn't locate "c:\windows\minidump" on my system (didn't generate?). Any assistance would be grateful.

I have checked my RAM, GPU, CPU and HDD for hardware issues and they all seem fine. My only guess would be a driver issue, based on the above.


A:BSOD - Possible driver issue

NOTE: I have severe eye problems. If I do not respond to your postings, please PM another staff member for assistance.

What tests did you run to check the RAM, GPU, CPU and HDD for hardware issues?

Only 37 hotfixes applied after SP1 - most systems have 50 to 70. Please check for additional available updates at Windows Update.

No MSINFO32 report included in the upload, please do the following:


Please go to Start and type in "msinfo32.exe" (without the quotes) and press Enter
Save the report as an .nfo file, then zip up the .nfo file and upload/attach the .zip file with your next post.
Also, save a copy as a .txt file and include it also (it's much more difficult to read, but we have greater success in getting the info from it).

If you're having difficulties with the format, please open an elevated (Run as administrator) Command Prompt and type "msinfo32 /nfo C:\Users\Public\Desktop\TEST.NFO" (without the quotes) and press Enter. Then navigate to the C:\Users\Public\Desktop directory to retrieve the TEST.NFO file. If you have difficulties with making this work, please post back.

2 memory dumps run - one points to the Rappaport Trusteer program, then other to hardware. I'd uninstall the Rappaport program and see if that stops the BSOD's. If not upload the new memory dumps for us to have a look at.



Loading Dump File [C:\Users\FUBAR\_jcgriff2_\dbug\__Kernel__... Read more

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My second time here, again thanks a bunch for helping, in advance.

Windows 7 Professional x64 (got from the university MSDNAA program)
- full retail version
- installed few days ago (last Saturday)
- installed all available drivers from Lenovo update website

Lenovo Thinkpad X200 tablet, purchased new and opened ~15 days ago or so,
- upgraded RAM from 2 to 4GB (I ran Windows Memory Test, F8 option on boot) and reported no errors once it finished
- upgraded to 60GB SSD (Mushkin Callisto Deluxe)
- I've seen your little tool saves the sysinfo report so I guess everything else can be found there.

Tablet is usually used with the dock station, but the BSOD can be initiated even when it's not on dock.

BSOD can be reproduced - going in the sleep mode, then out, the computer starts behaving really slowly then it BSODs - every time. However, no dump is generated. One time it showed a message "Memory dump FAILED" but then it restarted. *Sometimes* it BSOD during the regular boot but I haven't been able to reproduce it, without using 'verifier' (see below).

ONE time it managed to do a memory dump though. Since then I tried to work on the problem on my own, googled a little bit and found out it might be related to Intel driver. Since then I installed the Intel AMT drivers (there was an exclamation mark in the Device mananger) but that didn't help.

I went ahead and ran verifier as described here: Using Driver Verifier to identify issues with D... Read more

A:BSOD - driver issue?

Your Hard Disk is the cause, use Disk Check
Test it with Seatools | Seagate

BugCheck F4, {3, fffffa80086429d0, fffffa8008642cb0, fffff80002d905d0}

Probably caused by : hardware_disk
Update your Intel Gigabit Network driver http://www.intel.com/support/detect.htm

e1y60x64.sys fffff880`05589000 fffff300`055d9000 0xfffffa8000050000 0x48af392e 23/08/2008 02:09:50

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Hey guys, this is my first post on this awesome forum. I lurk here a lot and can usualy solve any problem by reading posts but this issue has me stumped.

I am trying to fix my friend's dad's laptop, it is an Asus M7V. It actually runs pretty smooth except for a BSOD error they kept getting(the error was PAGE FAULT IN NON PAGED AREA). They just bought windows 7 because they thought it would fix the error (they were using vista) and gave it to me to install. Everything was going well except the drivers were ridiculously hard to find for this system. After installing all the drivers I starting getting BSOD errors like crazy. This time however there was no error message. After reading a post about a similar problem on here, I tried to use driver verifier to locate the issue, but alas, I just don't have the knowledge to correctly identify where the problem exists. I followed the BSOD posting instructions and have attached the files with the dumps and perfmon report. Thanks in advance for all your help guys, I will be eagerly awaiting your reply.

A:BSOD. Possible driver issue?

Quote: Originally Posted by JoelSCR

Hey guys, this is my first post on this awesome forum. I lurk here a lot and can usualy solve any problem by reading posts but this issue has me stumped.

I am trying to fix my friend's dad's laptop, it is an Asus M7V. It actually runs pretty smooth except for a BSOD error they kept getting(the error was PAGE FAULT IN NON PAGED AREA). They just bought windows 7 because they thought it would fix the error (they were using vista) and gave it to me to install. Everything was going well except the drivers were ridiculously hard to find for this system. After installing all the drivers I starting getting BSOD errors like crazy. This time however there was no error message. After reading a post about a similar problem on here, I tried to use driver verifier to locate the issue, but alas, I just don't have the knowledge to correctly identify where the problem exists. I followed the BSOD posting instructions and have attached the files with the dumps and perfmon report. Thanks in advance for all your help guys, I will be eagerly awaiting your reply.

All of these are memory exceptions caused by hardware.


Microsoft (R) Windows Debugger Version 6.11.0001.404 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\K\Desktop\Windows_NT6_BSOD_jcgriff2\051311-21125-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path i... Read more

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Since installing W7 I have been experiencing BSOD's and have run a memtest with clean results. I then ran a Driver Verifier and think it may be a rogue driver causing the crashes.

I have attached my minidump file below. For now, that machine can only boot in safe mode which furthers my position that it must be a driver.

Any help would be appreciated.


A:BSOD: possible driver issue


Please follow these directions: http://www.techsupportforum.com/f217...ns-452654.html



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Purchased dell inspiron 7559 laptop a month ago Getting constant Bsod with the error title VIDEO_DXKRNL_FATALERROR in blue screen
*after every bsod my computer refuses to recognize my nvidia driver following which i need to optimize defaults from the bios
*Soon after it didnt work and i had to resort to Display driver Uninstaller to manually uninstall drivers
*I tried many nvidia driver the generic ones provided by the dell and updated as According to the nvidia Website
*Tried Overclocking through msi afterburner up to 30 mhz clock rate
Feeling that may be  hardware related,dell technical care executive are clueless.Please help
Os win 10
Model dell inspiron 7559 Core i7-6700HQ  Nvidia gtx 960m 8 gb ddr3
Newly purchased (1)

A:getting Bsod due to possible driver issue

Sorry if its not clear I tried installing the latest driver,also the generic ones provided by dell,None of which it helped;

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Recently I have been having numerous (15+ Times a day) Blue Screens of Death detailing "DRIVER_IRQL_NOT_LESS_OR_EQUAL" (I will post the dump log further down)

This has never happened before and I can not remember installing any new applications, Windows updates, or making any changes at all to my system prior to them happening. I must say, it is very random how it occurs.

Just some history before I get to the technical parts. I have ran Registry Mechanic thoroughly on my system and have had no luck, AVG and Nod32 have found no viruses or otherwise malicious coding on my machine, and Ad-aware hasn't found anything too critical either.

My system is as follows:
Windows Vista Ultimate 32-bit (Last update installed 8/30/07: KB938979)
Gigabyte GA-965P-DS3 (rev 3.3) motherboard
Intel Core 2 Duo Extreme X6800 @ 2.93 GHz
2x Corsair XMS2 1024Mb RAM (CM2X1024-6400C4PRO)
Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller*
Nvidia GeForce 8800 GTX

* After working on this problem for the past few days I believe the issue is occuring with the driver for my NIC (The Marvell Yukon 88E8056)

Unfortunately due to the BSOD occurring randomly it is difficult to reproduce easily, as I have not found exactly what triggers it but I have tried updating the Driver to a Vista 32 bit version with no luck as well all the other drivers I have used have not fixed the problem.
Here is the most recent dump log:
-... Read more

A:Driver IRQ issue and BSOD

The file in the dump log "yk60x86.sys" seems to be playing a part in the crash and after some research this is a file used in the drivers for the Marvell Yukon 88E8056 PCI-E Gigabit Ethernet Controller.

Furthermore, this crash really only seems to occur while the device is enabled.

I checked the IRQ resources on my machine, and noticed that this device, my video card, and a few others are all using IRQ 16 which might have something to do with it, I'm not too sure, but my system will not allow me to change the IRQ assigned to the device.

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Been having some consistent BSODs here within the past 7 days and today is the first time I am pulling the dmp files and it shows a hal.dll but I am unsure if that is all.

Please give me some advice on this.

Information and dmp in attached files.

CPU-Z File:

CPU-Z Validator 3.1

Is Windows 7 . . . - x64 - Yes, original OS - an OEM or full retail version? OEM - What is the age of system (hardware)? Nov 2010 - What is the age of OS installation (have you re-installed the OS?) No

A:BSOD hal.dll driver from dmp. Need to see if that's the only issue

Stop 0x124 is a hardware error

If you are overclocking try resetting your processor to standard settings and see if that helps.

If you continue to get BSOD here are some more things you may want to consider.

This is usually heat related, defective hardware, memory or even processor though it is"possible" that it is driver related (rare).

Stop 0x124 - what it means and what to try

A "stop 0x124" is fundamentally different to many other types of bluescreens because it stems from a hardware complaint.

Stop 0x124 minidumps contain very little practical information, and it is therefore necessary to approach the problem as a case of hardware in an unknown state of distress.
Generic "Stop 0x124" Troubleshooting Strategy:

1) Ensure that none of the hardware components are overclocked. Hardware that is driven beyond its design specifications - by overclocking - can malfunction in unpredictable ways.
2) Ensure that the machine is adequately cooled.
If there is any doubt, open up the side of the PC case (be mindful of any relevant warranty conditions!) and point a mains fan squarely at the motherboard. That will rule out most (lack of) cooling issues.
3) Update all hardware-related drivers: video, sound, RAID (if any), NIC... anything that interacts with a piece of hardware.
It is good practice to run the latest drivers anyway.
4) Update the motherboard BIOS according to the manufacturer's instruct... Read more

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I've had BSOD a long time withy my HD radeon 5750, it works fine after driver uninstall + driver sweeper + windows reinstall till i download the video driver then it occurs on random times, i tried it with another video card radeon x5500 a low one but the same problem after driver installing, but bsod appears at game launch and if i can turn off game fast enough bsod will not appear.

A:BSOD after video driver installing

Quote: Originally Posted by RolTon

I've had BSOD a long time withy my HD radeon 5750, it works fine after driver uninstall + driver sweeper + windows reinstall till i download the video driver then it occurs on random times, i tried it with another video card radeon x5500 a low one but the same problem after driver installing, but bsod appears at game launch and if i can turn off game fast enough bsod will not appear.

after i got to get into safe mode and turn driver sweeper problem maybe vanished.. couldnt get in safe mode cuz of usb keyboard and im lazy **** to get it boosted before winlogo but i got another keyboard. i will say if bsod will appear but yes driver sweeper does smthng only in safe mode

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I've been trying to resolve a BSOD at startup error.

Win 7 Ultimate on newly formatted HD.

1. have installed updated chipset and bios on MB.
2. Installed Win 7 and got BSOD (pointing to nvlddmkm.sys)
3. removed video driver and restarted with generic driver...system booted fine.
4. Let win 7 update, and got BSOD again, pointing to nvlddmkm.sys
5. again reverted to generic, and this time updated using the nvidia driver executable file on their website.
6. BSOD pointing to nvlddmkm.sys
7. verified that memory, MB, etc. was part of the approved set from ASUS.

My hardware:

ASUS P6T6 WS Revolution with anywhere from 2 to 6 gig, depending on when I tested it.

Core i7 920 cpu

Nvidia GTX 285 video card

1TB SATA HD in IDE mode. (Someone previosuly told me to try AHCI, which was a red herring)

Anyone have thoughts about what to try next? I'm using the 64-bit version of Win 7, but have the same issue when I have tried the 32-bit version.

Have also tried one rev back of nvidia drivers, with same results. I can run Win 7 in generic video driver mode, but it crashed if I try to use the manufacturer's driver for the video card.

Thanks in advance.

EDIT: Added minidump file, per the kind link below on how I should have asked for help.

A:BSOD at start (video driver....)


Probably 0x116 stop error, unrelated to driver version for video card.

If you're overclocking anything, set to default speeds for testing.

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Had this just happen after switching from a amd card to nvida.

A:BSOD Thinking Video Driver?

BugCheck C5, {fffff810034176b0, 2, 0, fffff800033bca4e}
This bugcheck indicates Driver Verifier bugchecked because a driver tried to access pageable memory at an IRQL at Passive Level or above.

*** WARNING: Unable to verify timestamp for aswSnx.sys
*** ERROR: Module load completed but symbols could not be loaded for aswSnx.sys
Probably caused by : Pool_Corruption ( nt!ExDeferredFreePool+192 )
Avast is causing issues.
Uninstall it using the Avast removal tool.

Replace it with MSE and Malwarebytes.


Make sure you don't enable the free trial of malwarebytes pro, deselect the option when prompted.

You also have this program installed...

DAEMON Tools Lite "c:\program files (x86)\daemon tools lite\dtlite.exe" -autorun KingSaber-PC\KingSaber HKU\S-1-5-21-923562199-2570684281-2349271738-1000\SOFTWARE\Microsoft\Windows\CurrentVersion\Run
Daemon Tools/Alcohol is known cause of BSODs.

Registry and SPTD problems | DAEMON Pro Help
How to remove sptd.sys from system

1. Uninstall Daemon Tools.
2. Download the SPTD standalone installer and follow these steps:
3. Double click the executable to open it
4. Click the button shown below

If the button it is grayed out, as shown in the image, there is no more SPTD installation on your system, and you can just close the window.

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Hey guys,

So recently I've been getting quite a few BSODs from my 6 month old laptop.
For the research I've installed bluescreenview to see what is causing the crashes.
Here is the logs for the most recent crash I had (Which is about 20 mins earlier):

Dump File : 011014-13728-01.dmp
Crash Time : 2014/1/10 下午 10:01:24
Bug Check String :
Bug Check Code : 0x00000116
Parameter 1 : fffffa80`0cf52010
Parameter 2 : fffff880`106712bc
Parameter 3 : ffffffff`c000009a
Parameter 4 : 00000000`00000004
Caused By Driver : dxgkrnl.sys
Caused By Address : dxgkrnl.sys+5d140
File Description : DirectX Graphics Kernel
Product Name : Microsoft? Windows? Operating System
Company : Microsoft Corporation
File Version : 6.1.7601.18228 (win7sp1_gdr.130731-2222)
Processor : x64
Crash Address : ntoskrnl.exe+75bc0
Stack Address 1 :
Stack Address 2 :
Stack Address 3 :
Computer Name :
Full Path : C:\Windows\Minidump\011014-13728-01.dmp
Processors Count : 4
Major Version : 15
Minor Version : 7601
Dump File Size : 478,440
Dump File Time : 2014/1/10 下午 10:02:57
If there is any other additional information need, I'm most gladly to provide.

A:BSOD Probably related to video driver

Hi circle26.

Update the display driver to 332.21 WHQL.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Let us know the results. For any further issue, post it following the Blue Screen of Death (BSOD) Posting Instructions.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 116, {fffffa800cf52010, fffff880106712bc, ffffffffc000009a, 4}

Unable to load image \SystemRoot\system32\DRIVERS\nvlddmkm.sys, Win32 error 0n2
*** WARN... Read more

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I keep getting a BSOD crash everytime i play a 3D game for more than an hour. First i get minor artifacting. I hope its not the video card. i have had my computer for just about a year and have been getting this problem for about 2 weeks. I rolled back 2 video drivers, and still get the error. i will attatch my minidump.

A:Video Driver BSOD error

Quote: Originally Posted by zorack8000

I keep getting a BSOD crash everytime i play a 3D game for more than an hour. First i get minor artifacting. I hope its not the video card. i have had my computer for just about a year and have been getting this problem for about 2 weeks. I rolled back 2 video drivers, and still get the error. i will attatch my minidump.

Well these were caused by two things. Your video driver which is current and may in fact be crashed by what I suspect is the actual cause. WNDA31vx.sys driver which is your wifi driver is both old and I suspect what is really crashing.

I would un-install both completely and install fresh copies of bot.

I would also run a system file check to repair and verify your system files
(type cmd in search>right click and run as admin>sfc /scannow)

If you are overclocking stop

Let us know the results


031410-31325-01.dmp 3/14/2010 10:35:12 PM 0x00000116 fffffa80`06ff44e0 fffff880`0ffa0a20 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5cef8 x64 C:\Users\K\Desktop\Minidump\031410-31325-01.dmp 4 15 7600
031410-23025-01.dmp 3/14/2010 8:33:24 PM 0x00000116 fffffa80`06b164e0 fffff880`0ff57a20 00000000`00000000 00000000`00000002 dxgkrnl.sys dxgkrnl.sys+5cef8 x64 C:\Users\K\Desktop\Minidump\031410-23025-01.dmp 4 15 7600 ... Read more

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I was playing a game in google chrome and also had a youtube video open in another tab. Suddenly my screen went black, Windows Aero effects were off for a few seconds, then they went back up. White bars started to appear randomly on the screen, an error popped up that the Video Driver had crashed. After a couple of seconds it looked like it was getting back but then the screen went black again and the BSOD appeared.
It is the first time this has happened. I hope you people might be able to find the exact cause and offer a solution.

Thank you in advance,


A:BSOD: Video driver crash.

Update your Graphics card drivers ATI Radeon HD 5800 Series: AMD Support & Drivers

Only install the Display Driver.


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