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restore disc's corrupted :(

Q: restore disc's corrupted :(

Not sure what to do with this Acer laptop at this point. My customer gave it blue screening like crazy and I attempted to swap ram and that didnt change anything. She didnt have anything on there important and did not care if I did a reformat. I could not get into the OS long enough to figure out whats wrong so I order a set of Acer restore disc's and once I got them I attempted to reinstall windows 7 Home Premium. And after I put in the 3rd and final install disc when its done installing and goes to a 2nd menu I get a restore corrupted error #1392. Ive swapped hdd and same error popped up, what are the odds of me getting a bad restore disc? And how can I prove to it to acer so that they send me another set lol. BTW I installed a old copy of XP i have laying around for the hell of it and it installed and worked fine.

Preferred Solution: restore disc's corrupted :(

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: restore disc's corrupted :(

Take a picture of the screen showing ..... "restore corrupted error #1392"

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Hello world!

I just got a new laptop with Win7 64 bit home premium and that's all good that this
OS came installed on there and I'm using it, but for my teaching activities I'll need
to get into some Linux OS in a multiboot configuration. So I will want to eventually
need to be able to fix this when the HD fails, well because we know that ALL HDs
will eventually fail, right? So this is a 'remanufactured' ASUS K55A, and the one piece
of paper that came with it says the HD has been reformatted and there is no recovery
partition so I should promptly make up a recovery DVD set, which I did (4 DVDs).

So I used the disk management to shrink the C: down to it's minimum, like 150Gb, due
to what it said was some files that could not be moved. That's probably OK. Then I
deleted the D: and made a new D: of about 350Gb which leaves the unassigned space
all looking to be contiguous (like 188Gb). In looking on there, I see the UEFI partition
of 200Mb, which is cool, and then there are these two mysterious partitions: a 25Gb
recovery partition with no listing of it's filesystem nor any drive letter, hanging out in
the never never land and not in the early (leftmost) part of the disc, and there is this
protected Q: drive that apparently has MS office on it 'in case' I want to buy it. There
is the 'reduced with ads' MS office already working and that is all I would ever want.

1) In reading up I see there is a lot of headache going around with Win 8 and UEFI but
I believe that UEFI is a goo... Read more

A:Questions: UEFI, restore partition, Q:, install disc, recovery disc

Hi PJ,

You covered several areas, so I'll start with some suggestions:

1. Since you already burnt (and checked?) the recovery DVD's, that recovery partition is no longer required, so you can remove it. Everything you need to restore the computer back to its factory state will be contained on those 4 x DVD's - store them safely.

2. For the Linux distro's, given that this is a UEFI boot, I would run them in a virtual machine using either free VirtualBox or free VMWarePlayer (my personal preference is for the latter).
Linux - Install on Windows 7 Virtual Machine using VirtualBox

3. If you never plan on using Office, uninstall it, then remove the Q: partition.

You should also consider a clean OEM install at some point - it gets rid of all the bloatware that the OEM's come with:
Clean Reinstall - Factory OEM Windows 7

Lastly, keep this handy if you choose to clean install under UEFI:
UEFI (Unified Extensible Firmware Interface) - Install Windows 7 with


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Can use your help...started up the computer today and my Word2007 normal template was corrupted. I attempted to locate the normal.dot(m) file and was unsuccessful (I searched all files and folders). Then ran Norton and found nothing; then tried to do a system restore and received error message indicating that the following file failed to extract: C:\Program Files9x86)\Common Files\microsoft shared\vgx\vgx.dll - restore point was damaged of deleted during restore...which all has me thinking I have a virus of some type...
Here are the two logs; thanks for your help:
DDS (Ver_2012-11-20.01)
Microsoft Windows 7 Home Premium
Boot Device: \Device\HarddiskVolume1
Install Date: 7/29/2012 12:51:12 AM
System Uptime: 9/13/2013 10:52:05 AM (1 hours ago)
Processor: AMD Phenom™ II X4 820 Processor | CPU 1 | 2800/200mhz
==== Disk Partitions =========================
C: is FIXED (NTFS) - 1386 GiB total, 1292.96 GiB free.
D: is FIXED (NTFS) - 11 GiB total, 1.476 GiB free.
F: is FIXED (FAT32) - 149 GiB total, 108.149 GiB free.
G: is Removable
H: is Removable
I: is Removable
J: is Removable
==== Disabled Device Manager Items =============
==== System Restore Points ===================
RP105: 9/9/2013 4:39:09 PM - Scheduled Checkpoint
RP106: 9/10/2013 10:58:14 PM - Windows Update
RP107: 9/12/2013 ... Read more

A:Corrupted normal.dot(m) file and unable to restore to prior restore point

Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps in the order listed.===Hello, Welcome to BleepingComputer.I'm nasdaq and will be helping you.If you can please print this topic it will make it easier for you to follow the instructions and complete all of the necessary steps.=== 9/13/2013 10:51:31 AM, Error: Ntfs [55] - The file system structure on the disk is corrupt and unusable. Please run the chkdsk utility on the volume HP.How to:http://answers.microsoft.com/en-us/windows/forum/windows_7-performance/using-windows-7-how-do-i-run-chkdsk/a68b3e4d-1a42-e011-9767-d8d385dcbb12Let it finish.===Can this be the cause of not finding normal.dot?One of the fundamentals of Word is that all its main settings are in a file named normal.dot. (In Word 2007 and Word 2010 this file is called normal.dotm.)p.s.Do you get a prompt that the file is corrupted?http://support.microsoft.com/kb/291352===Lets check for malware.Search and delete the AdWare, PUP (Potentially Unwanted Program) installed on your computer.Please download AdwCleaner by Xplode onto your Desktop.Close all open programs and internet browsers.Double click on AdwCleaner.exe to run the tool.Click the Scan button and wait for the process to complete.Click the Report button and the report will open in Notepad.IMPORTANTIf you click the Clean button all items listed in the rep... Read more

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Okay, so i want to reformat the harddrive and reinstall windows xp. I have gone through all the stuff and found a cd which it tells me i can use for a system restore. Does this do the same, because frankly i cant even remember if i even got a installation cd along with the computer. I think i read somewhere that the restore process leaves some folders like my documents intact and only repairs the OS.

A:Is a system restore disc the same as reinstall disc?

Well...if whatever disk you have...was not made for your system...your questions seems to be moot.

System manufacturers make disks for their specific systems and there is no uniformity that I can discern regarding the use of such...other than that provided by the manufacturer providing the disk. Instructions for using said disks are usually available in the owner's manual or at the manufacturer's website.

System manufacturer and model?

What writing appears on the face of the CD?


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I have a Dell Inspiron 580 I may have to uninstall and reinstall windows 7 x64 on my computer. A windows 7 disc did not come with the computer, it came with promises that there was another way. I have a repair disc I made near the time I got my computer. I have a vague memory of something going wrong with the process of making said disc but it was so long ago I'm no longer sure if that's true or if it is what the problem was. Am I right that a back up disc or a restore disc or a repair disc does not reinstall windows 7? If I made a backup disc through the control panel thing will I end up backing up the thing that's causing me a problem? Is there a way I can get a Windows 7 x64 installation disc without going out and buying it? please and thank you

A:Backup disc VS restore VS installation disc.

See this tutorial...
Clean Install Windows 7
...it has a link to download W7 DVD in step 1.

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I want to completely wipe my HDD (format it externally with an IDE enclosure) and restore Vista Home premium with my manufacturer's restore DVD. Will this work or do I actually need an official vista installation disc?


A:Is there a difference between install disc and restore disc?

You manufacturer's restore disc will revert your computer back to the way it was when you bought it. I.E the way it was when you pulled it out of the box. This includes any preloaded software or what have you.

The Vista disc will allow you to reinstall WindowsVista ALONE! with no accessories or anthing else.

Hope that helps :)

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twice I've run system restore, and it always says failed. System restore started,goes threw loading registry and then reboots, after desktop loads the failed dialog box comes up.
I've read previous posts, and checked services running and made sure System Restore is on with available space.
At one time I'd run a program called Smart V 2.0 from the Windows Club. It had disabled a lot of services to speedup boot time. I've since reinstalled default settings for the services. Could that have maybe screwed up the restore points?
My computer had froze, and that is when I tried the restore. Computer is running OK now, but would really feel better if I knew System Restore would work. Thanks for your time.

A:system restore fails saying possible corrupted restore point

Welcome to our Forum Johnf.

This tutorial by Capt.Jack Sparrow should help.

System Restore General Troubleshooting to Fix Issues

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I have a toshiba laptop A105 sieries. I got a real nasty worm and could not get rid of it.
I then stuck in the restore disc and did a complete erase of my harddrive. I am now trying to install the operating system off of the restore disc and I am not able to. Can someone please help me. I have went into the bios and set it to boot from dvd rom but then all it does is say recovering. 32 min later when it is done I try to boot from hard drive it ask me if I want to start windows normally. I select it and then nothing happens. I go back to bios and it says bood from hard drive but no go. If I go back into bios and have it boot from the recover disc it's the same thing all over. I don't know what I am doing and am a little confused no, really confused. Thanking you in advance for any help any one could give me.

A:Solved: restore operating system using restore disc

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So recently I worked on my laptop and installed a used mobo. I got it to run and ran backup and restore to save a bunch of emails and docs. It ran fine the next day I started to have trouble which eventually turned out to be the HDD. I've replaced the HDD and now am trying to run the restore discs and I can't.

I click restore files and get a window with 'what do you want to restore" at the top and the two options are greyed out. There is a yellow triangle with an exclamation point in it and it says next to that "there are no backups on this computer" The backup disc(s) I made are in the drive.
Advanced restore gets me the same result.

Am I doing it correctly? did I miss something? Did the previous HDD go bad before I knew it?
I explored the disc earlier and the files were all numbered 1 to 20. For some reason I installed winzip when I did that. I tried to restore file 1 and failed. I just opened it again and looked after I uninstalled Winzip and the computer could see what was in each folder now. I still don't know how to get it to restore though. and File 1 is gone, looks like it may be rolled into File 2.

The disc won't autorun and restore center doesn't provide an option for opening it.
I cannot find an autorun.exe in the disc. There are 4 main folders;
HOMEPC, Autorun setup information, MediaID.bin, restore icon.

HOMEPC seems to contain all the information that was saved. It opens to a file named Backup Set 2009-10-10 150701. The next cl... Read more

A:running a restore disc to restore the stuff that was backed up?!

Try making a backup to your existing drive. Look at the structure and copy your backup from cd to the harddrive using the same structure.


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error code 0100-3627-1649-164A-164B-164C-164D-164E-366A-366B When I tried to restore with hp provided restore disc. message was "could not restore this computer with this media", but these disc were used before on this computer in 2013, HELP.

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I am trying to completely wipe my computer clean by using the windows 7 disc. Problem is i cant get the disc to boot on star up.

A:System restore, I cant restore my computer with a windows 7 disc

Where did you get "the windows 7 disc" ?
Maybe it is a bad disc ?
Is your BIOS setup to boot from the optical disc as the first device ?

This tutorial has everything needed to reinstall Windows including where to get the latest Windows installation ISO and how to burn it to DVD.
Clean Reinstall - Factory OEM Windows 7
You do need a valid genuine readable COA key for your licensed version.

Is this an OEM PC such as HP, Dell, Gateway, Lenovo, ... , or a custom/home built ?
Did your PC come with Ultimate pre-installed ?

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ok i had downloaded the .iso file and burnt it to disc i installed windows but deleted my iso i have windows 7 which i patched and i can't seem to repair it with the disc i had burnt. which says some files are missing any way to solve it??? i tried to google if i can get the .iso file from some where but i couldn't can any one help me?

or is this over?

A:Windows7 disc corrupted

Do you have your original installation disk (XP/Vista)? Looks like you will need to re-install your original OS and download a new ISO & burn at a slower speed.

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I cannot run system restore. I get subject message. Original problem is I cannot open some refered links from current window. When I click on them it starts to run and then quits and says error on page.

A:0x80070571 Disc corrupted & unreadable

have you tried running in safe mode?

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I had a 20 GB image file . Weeks before the partitions with the appropriate drive software acronis all files have been deleted . Therefore Ontrack.EasyRecovery.Professional. recovery software to recover files but when I run the ISO file with the following error is encounteredlogin .
Is anyone able to solve this error ?

Thank you.

A:The disc image file is corrupted

Even if you get that error, open My/This Computer and see if it didn't mount anyway. Cos I get that error message constantly but the ISOs still mount.

If they don't mount, try UltraISO:

ISO CD DVD image creator, editor and ISZ DMG DAA UIF to ISO converter - UltraISO can extract/create/edit/convert CD and DVD image files directly, make bootable CDs and convert ISZ DMG DAA UIF to ISO.

The Free version will mount, but this is 30 bucks worth spending.

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I am using Rebit backup software on a Windows 7 Professional 64 bit machine which monitors file changes and backs them up immediately. The PC has two internal hard drives. Drive C which is for Windows only and Drive D which is only for my data. The Rebit backup drive is an external drive. Rebit is running with no issues and making daily Recovery Points.

A few weeks ago the D drive with all of my data failed. I installed a new drive and did a Rebit recovery - the recovery process went well with no problems. I am a photographer and I have many Jpeg image files on the D drive. When I try to open some of the Jpeg image files I get a message from Adobe Photoshop "Could not complete your request because an unknown or invalid JPEG marker type is found" and the image does not open. This message usually means that the JPEG file is corrupted and I have not found any method to repair and open the file if it gives this message.

I have tried to restore several files from the Rebit backup/s and I still get the "corruption" message. I think this tells me that before the D drive actually failed, Rebit probably was backing up the files that were corrupted as caused by the drive going bad.

Do you have any ideas or suggestions how I can recover good un-corrupted files? I still have the bad D drive.

I have always trusted the "backup process" but obviously if the backed up files are damaged the backup will be bad. I don't know how I would know ... Read more

A:Backed up corrupted files from failing disc

I empathize, but I have no sure-fire solution. I've always worried about something like that because, as you say, if your originals are unknowingly corrupted, any backup of them will also be corrupted---and you likely have no way of knowing the originals are corrupted if they aren't opened periodically.

Only ideas I can think of:

Have you tried to open the files in several different photo editors, other than Photoshop?

There may be some type of sophisticated JPG editor that can show you the internal makeup of the files and may reveal the point of corruption, which could then be corrected--by hand if necessary. I know this is sometimes possible with audio files and assume there is a similar method for images. I have no idea how complicated or time-consuming that might be.

You may get somewhere with ordinary file recovery programs like Recuva working on either the D drive or the Rebit backup drive. You'd just have to experiment.

I'd probably try to make an image of D and the Rebit drives in their current state in case any of your recovery attempts further foul the files. You'd at least be able to revert to the current status quo if necessary.

This has undoubtedly happened thousands of times to other serious photographers, so I suspect there are forums on the net that have some excellent recommendations. I'm not a photographer any more and can't point you to them. I'd suggest you pound on Google with some well-chosen search terms.

A recommendation for the future if you ev... Read more

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I have a DVD RW disc with photos burnt onto it.
When I open the file it shows all of the photo folders, along with default logo thumbnails as opposed to an actual thumbnail of the photo. When I click on properties of each photo it shows the size of the photo as well. But when I click to preview the photo it won't open and shows that the photo may be corrupted, damaged or unsupported.

I no longer have these photos on my hard drive, as may disc's before this one burned properly, so I deleted as I went.

DISC SIZE is 4.7GB, My files on it are 3.56GB


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Can someone provide some detail about the differences in
content between Win7 system repair disc, system restore point and system image?
And perhaps I should add Dell ISO recovery image to the list.  I don't know (yet) if that is different from the Win7 system image option, or if the latter invokes the Dell ISO recovery image program instead.  If it matters, I have a Dell Precision
5510 laptop.
At the very least, is each option a superset of the other, perhaps in the order that I specify above?
Ideally, what are the folder names that each contains, if indeed their content can be described by complete folders?
I am trying to determine which of those options I need to create in order to have
complete recovery capability.
I have read the following support.microsoft.com articles:
Those descriptions are indequate for my purposes, in part because of differences in terminology.
For example, the System Recovery Disc option "can help you repair Windows", whereas the System Restore (Point) option "restores your computer's
system files".
In that context, are "Windows" and "system files" synonyms content-wise; or is one a superset of the other; or do they have some non-overlapping content?
I suspect that the System Recovery Disc contains only "Windows"... Read more

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How can I copy xp installation only to a smaller drive, programs don't matter, only xp, I will reinstall the few programs that I need.
I have the product code, but no install disc and need to transfer xp to a good drive very soon.  I'm afraid if I try to uninstall all the garbage, the drive will fail before I get done.  I do not think a cloning will clone to a smaller drive, don't
have the disposable income to buy a drive that I don't need. 
Can this be done?  please help, thank you


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Somehow I've manged to corrupt/delete various Library files from the standard Library setup...Looks like mostly the Public folders. I have full Acronis bu's from today (corrupted/missing libraries) and three months ago (Libraries AOK). Is there a way to 'reset' the Libraries to the default setup so I can then restore anything that I have lost in the process from both today's full backup and full back up from three months ago

A:How to restore corrupted Libraries

Hello Tim,

You might see if using the method in the tutorial below may be able to fix any affected library as well.

Library-ms is no longer working - Fix in Windows 7 and 8

Hope this helps,

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Logfile of HijackThis v1.97.7
Scan saved at 2:40:55 AM, on 7/2/2004
Platform: Windows XP SP1 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Symantec\Norton Ghost 2003\GhostStartTrayApp.exe
C:\Program Files\Java\j2re1.4.2_03\bin\jusched.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Pandar\Desktop\BPS Spyware Remover\hijackthis\HijackThis.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System\blank.htm
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page = C:\WINDOWS\System\blank.htm
R0 - HKCU\Software\Microsoft\Internet Explorer\Toolbar,LinksFolderName =
R3 - URLSearchHook: IncrediFindBHO Class - {5D60FF48-95BE-4956-B4C6-6BB168A70310} - C:\PROGRA~1\INCRED~1\BHO\INCFIN~1.DLL (file missing)
O1 - Hosts: search.netscape.com12.129.205.209 sitefinder.verisi... Read more

A:Corrupted System Restore?

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I recently replaced the hard drive in my HP laptop and purchased the recovery disks from HP to restore my OS. Upon receiving the disks and trying to restore them, I found that the disks were corrupt and stall midway through the install. What are my options and will HP send me new disks at no charge?

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Hi everyone! First time that I write here so I gotta say this first: I'm so sorry for my bad english, but...I'm italian, so don't put too much blame on me! :vOk, let's go straight to the point...A friend of mine gave me an HP Pavilion dv6-3100 that won't start: fan runs and lights come on, but nothing more...Dear old "black screen of death", even on external monitors.For what I can presume by the 2 blinks of the CAPS LOCK light it should be a BIOS issue.I've tried a lot of "fix tips":- Power button pushed for "more than a minute" without battery and AC connector- Changed and moved RAM cards from one slot to the other- "Power button + ESC" (I don't know why, but someone out there said that it worked)- Leaved the pc turned on for an hour or more without the battery, to (as someone said) "recharge BIOS battery"- ...almost every "fix tip" on the webIf I remember correctly my friend said that it all started from a flashing attempt went wrong, so finally I tried to "reflash" the BIOS.This pc came to me without his HDD (actually without even the SATA cable that connects the HDD to the motherboard), so I tried to make an "HP-TOOLS" USB using two other computers (not HP) following the HP Service instructions, but it always end up with these 2 errors:- IHISI: Get support mode fail in SMI!- BIOS did not support InsydeFlash!I've already googled it, but I didn't really understood what to do...So, the final question is:How can I restore my BIOS?   Thanks in advance for your ... Read more

A:Restore a corrupted BIOS

LucAlreadyTaken Hello;Allow me to welcome you to the HP forums! It may not be possible to restore the BIOS, as (you probably already know), a corruped BIOS is one of the few things that can permanently trash a PC. Here are some troubleshooting steps you can try:  http://support.hp.com/us-en/document/c02693833Good Luck

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When i turn on my computer i get this message saying something is corrupt and i just run chkdsk utility, whatever this is, it is corrupting all my files and makeing my internet run weirdly, also it wont let me do a system restore it says OS : is corrupted or has some corrupted files

A:corrupted os /cant system restore


Welcome to TSF,

Please follow all the guidelines in THIS THREAD and post the logs back for review.

Please Do Not start a new thread, please post everything back to here.

If you are unable to complete the procedure, please let me know.


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We have a Project 2003 file that several users are currently using. Other MPP files can be opened just fine. However this particular file will not. I have tried to restore back to a file I know was good and the restored file behaves the same exact way. This made me believe this to be a problem with Project installation, etc. I tried to remove and re-install Project 2003. Doing this fixed the ability to open the file. But alas, the very next day we come in and the file is back to having the same problem. I'm at a loss as to things to try. I've attached a screenshot of the error. Also for what its worth, I do notice that the file starts to open about 1 second...but then we get that error.

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My computer was fine last night. On trying to start this morning, I received a "windows failed to load" error:

Corrupted file PCIIDEX.SYS status 0xc0000221. Info: a required file is missing or corrupted.

I tried to do the auto repair with the Vista x64 Home Premium OEM disk. No luck. After three or four retries, it now says the problem can't be fixed. I attempted to restore to a prior version and it says it was successful, but goes back to the same "windows failed to load" for the same reason shown above.

Any ideas what else to try? I don't want to do a full reinstall as I have a ton of photos I could lose in the process (just copied to hard drive from camera this week and haven't backed up to CD yet).

Thank you!

A:Corrupted File - can't restore

Hope this helps!

error 0xC0000221:

The STATUS_IMAGE_CHECKSUM_MISMATCH bug check has a value of 0xC0000221. This indicates that a driver or a system DLL has been corrupted.

This bug check will display a descriptive text message. The name of the damaged file is displayed as part of the message.

This bug check results from a serious error in a driver or other system file. The file header checksum does not match the expected checksum.
This can also be caused by faulty hardware in the I/O path to the file (a disk error, faulty RAM, or a corrupted page file).
Resolving the Problem

To remedy this error, run the Emergency Recovery Disk (ERD) and allow the system to repair or replace the missing or damaged driver file on the system partition.
You can also run an in-place upgrade over the existing copy of Windows. This preserves all registry settings and configuration information, but replaces all system files. If any Service Packs and/or hotfixes had previously been applied, you need to reinstall them afterward in the appropriate order (latest Service Pack, then any post-Service Pack hotfixes in the order in which they were originally installed, if applicable).
If a specific file was identified in the bug check message as being corrupted, you can try replacing that individual file manually. If the system partition is formatted with FAT, you can start from an MS-DOS startup disk and copy the file from the original source onto the hard disk. If ... Read more

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I have a .dll which I use to Show sort headings in all views (Win 8, File Explorer)?

I recently had to reset my Internet Explorer settings to remove Conduit Search hijacker. This stopped explorer7fixes.dll from working in File Explorer, because it was loaded into IE as an 'addon'. Now I cannot get it to work no matter how much I unregister and re-register the Explorer7Fixes. version of the .dll, and this is even after restarting explorer.exe/restarting/shutting down.
System Restore fixed this problem for me the last time it happened (I restored back to a time when explorer7fixes.dll was working), but it appears that won't work this time as my restore points are corrupted. Gives the error code (0x81000201)

Can anyone help with this?

A:All my System Restore points are corrupted?

I managed to fix the .dll problem without needing System Restore (the way to fix it is to open CCleaner>Tools>Startup and enable Helper/Explorer7Fixes BHO Class. This will work even though there is no longer any record of the 'addon' in IE after resetting IE to default, say, if I get Conduit/Delta Search hijacker again.)

However I'm still worried that System Restore doesn't seem to work at the moment...

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Ok here is what's happening.

I've been getting Java Runtime errors on Windows 7. So, I performed a "clean boot". When I restarted the laptop my Adobe programs could not start; I would receive messages that my serial has been expired. So, I decided to do a "restore my Windows" to a day prior to doing a clean boot and unfortunately this where everything went down the hill.

At first, the restore had an error and it couldn't complete but when I tried to restart the computer it would not show my desktop. Now, when I restart it passes the "Welcome" screen and it says "Preparing Your Desktop" but then nothing happens....it's just a blue screen with mouse arrow. Also, I get a pop-up that says "Recycle Bin on C Drive is Corrupted...do you want to delete?" I hit yes but upon restarting again, the message come up again.

When I look at the Task Manager - I don't see Explorer.exe - I see it briefly but than it disappears.

I do see the Explorer.exe when I start the laptop in a Safe Mode.

I have read on the forums that I need to delete a file that is causing the Corrupted Recycle Bin file, which is hidden on the C drive. However, when I try to access My Computer on Safe Mode, I get a message that says I don't have permission to access.

I also am not able to run Antivirus on Safe Mode.

Sorry if this makes no sense...any help is appreciated.

A:Restore stuck & Recycle Bin Corrupted...Help Please!!!

Quote: Originally Posted by Sharp4564

Ok here is what's happening.

I've been getting Java Runtime errors on Windows 7. So, I performed a "clean boot". When I restarted the laptop my Adobe programs could not start; I would receive messages that my serial has been expired. So, I decided to do a "restore my Windows" to a day prior to doing a clean boot and unfortunately this where everything went down the hill.

At first, the restore had an error and it couldn't complete but when I tried to restart the computer it would not show my desktop. Now, when I restart it passes the "Welcome" screen and it says "Preparing Your Desktop" but then nothing happens....it's just a blue screen with mouse arrow. Also, I get a pop-up that says "Recycle Bin on C Drive is Corrupted...do you want to delete?" I hit yes but upon restarting again, the message come up again.

When I look at the Task Manager - I don't see Explorer.exe - I see it briefly but than it disappears.

I do see the Explorer.exe when I start the laptop in a Safe Mode.

I have read on the forums that I need to delete a file that is causing the Corrupted Recycle Bin file, which is hidden on the C drive. However, when I try to access My Computer on Safe Mode, I get a message that says I don't have permission to access.

I also am not able to run Antivirus on Safe Mode.

Sorry if this makes no sense...any help is appreciated.

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Recently I had a Ransomware Virus. It seems that it had corrupted all Restore Points, as each one said "missing file", and aborted. I then tried to revert to a System Image on my external HD. However the Windows Repair Disc gave no option of accessing a USB port, just the internal HD or DVD drive (asking for last DVD of a backup). DVD backups make no sense as they would consume MANY DVDs ! There isn't much point in using the internal drive, as a virus has access to it and could corrupt the system image as well as the restore points. How to I protect my Restore Points from being corrupted by a virus ? How can I make the Windows 10 Repair Disc find the USB ports ? ( I also tried my old Windows 7 Repair Disc: same thing.) Note: there is no mention of USB ports in the BIOS ( MS-7525 VER1.0_5.31 Rev. A.bin ): this is the latest available from HP.

Compaq CQ5123F:Windows 10 Millenium Edition - Core 2 Duo E8500 3.16GHz - 4GB DDR2 800MHz - Samsung 850 EVO 250GB with RAPID; Radeon HD4350 512MB video; Benq G2220HD 22 inch LCD monitor; HP Deskjet F4480 AIO; Altec-Lansing BXR1121 - 2.1 speakers

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I've occasionally formatted hard disk with photos (.tiff), but
restored files using utility. Any file has right size and
information about its resolution, BUT no image viewer can display picture.
Is there any tool to save my photos?

Thank you for answer!

A:How to restore corrupted graphic files?!

The rescued files are they still .tif or do they have another extension like .dat?


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New to this site and I really hope somone can offer some advice.

Using a Samsung NF210 netboook with Windows 7 starter 32.

Used Acronis v11 to restore the image for the C:\ drive after the mousepad changed its settings and the option to reset them vanaished. I've never used Acronis on this machine before but found it to be a life-saver on machines with XP and Vista and expected it to be smooth and easy.

After restoring the netbook failed to boot with the message "BOOTMGR is missing". Samsung's built-in recovery replaced whatever was damaged, but the next start-up revealed a MAJOR PROBLEM.

The fonts in many system opertaions and some applications are screwed up. The attachment shows how task manager now looks (no text showing), error or warning messages show the same blank content with blank boxes for Y/N and a similar lack of text in other processes or an abnormal font is used . The Acronis image restore has also affected the the Windows System Restore and that is now showing the setting for the C:\ partition as "Off" and also again as "missing". I assume this missing point is an actual restore which has been misplaced. If so it's from the day before the Acronis point was made and would be a very good fix if it still exists.

There are, I think, two possible solutions, neither of which I can achieve without help.

1) get Windows to find the missing System Restore point. As far as I can find on Google this should be in the partiti... Read more

A:System fonts corrupted after restore

Try running System File Checker (SFC) from the Recovery Console

Click on Start, type command prompt.
Right click on Command Prompt at the top of the window and select Run as Administrator.
In the Command Prompt Window, type (or copy and paste) sfc /scannow and press Enter.
SFC will tell you what it finds, but you can also examine the SFC results as follows:

Open a Command Prompt (does not have to be as Administrator):Type (or copy and paste) findstr /c:"[SR]" %windir%\logs\cbs\cbs.log >sfcdetails.txt and press Enter.
Type (or copy and paste) notepad sfcdetails.txt and press Enter.

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Followed instructions into regedit to switch ".bak" id with twin, however, I noticed later that my friend had copied one page of instructions twice, which caused me to repeat the the step about changing values to "0" on both twins. As a result (I assume) all but one of my ids disappeared on Start and they're no longer found in the user files. I now have one id and a guest id only when I sign on to Windows. I've attempted to "add user" through "User Accounts and Family Safety" but the added accounts don't show up on the sign in. I know the regedit is the problem but I don't know the step-by-step method of fixing it. THANKS for any help you can offer me.

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Thanks for the help! Here is my problem:
I recently scanned my PC XP with Super Antispyware. It found several Trojans and has removed them.
I then cleaned up my PC with an Avast bootscan. Once completed, I tried to create a system restore point, however, just an empty white box pops up with system restore written on it.
The System Restore is turned on. Also, Is there another free program I can download that does the same thing? I asked this because I hate doing a windows xp registry fix. Thanks again.

A:System Restore file corrupted (I think?)

There is likely still malware interfering but you can reinstall system restore by navigating to the following file:


Right-click the sr.inf file and select "install".
Please download DDS by sUBs to your desktop from the following location:


Double-click the dds.scr file to run the program.

It will automatically run in silent mode and then you will see the following note:

"Two logs shall be created n your Desktop".

The logs will be named dds.txt and attach.txt.

Wait until the logs appear and then copy and paste their contents in your post.
Please download GMER from: http://gmer.net/index.php

Click on the "Download EXE" button and save the randomly named .exe file to your desktop.

Note: You must uninstall any CD Emulation programs that you have before running GMER as they can cause conflicts and give false results.

Double click the GMER .exe file on your desktop to run the tool and it will automatically do a quick scan.

If the tool warns of rootkit activity and asks if you want to run a full scan, click on No and make sure the following are unchecked on the right-hand side:

Any drive letter other than the primary system drive (which is generally C).

Click the Scan button and when the scan is finished, click Save and save the log in Notepad with the name ark.txt to your desktop.

Note: It's important that all other windows be closed and that you do... Read more

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There are 2 files (png and internet shortcut) in each of my document folders.  I cannot open any of the files in this particular folder and there are several subfolders in it.  I tried to delete the 2 files and it made no difference.  I tried uploading a document to FireEye and it says it isn't infected but I cannot open them.  The virus took my files in the Documents folder and moved it all to another spot.  And I have not clicked on the internet shortcut.  I just want to restore the files and then my computer will be wiped and reloaded by the company I work for......I just need to get the files if at all possible or I am going to lose a lot of hours and have to work weekends for another 6 months.  Please let me know if there is anything I can do.  I'm not as savvy as the rest of you about computers but I am not a beginner.  Here's what one of my files looks like:
My document
PNG file that is titled Help_Decrypt
Shortcut file titled Help_DeCrypt
There is also a text document in one of the files and a file that says KBSERVICE.BOOTUP.RUNNING that I don't remember seeing before.

A:icepaytor - files corrupted - just want to restore them

Welcome aboard  You're infected with Cryptowall ransomware.More info: http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information The infection can be fairly east removed but unless you have some recent backup encrypted files are gone.Unfortunately at this time there is no way to retrieve the private key that can be used to decrypt your files without paying the ransom on the CryptoWall Decryption Service. Brute forcing the decryption key is not realistic due to the length of time required to break an RSA encryption key. Also any decryption tools that have been released by various companies will not work with this infection. The only methods you have of restoring your files is from a backup, file recovery tools, or if your lucky from Shadow Volume Copies. If you want to remove infection... Please follow the instructions in THIS GUIDE starting at Step 6. If you cannot complete a step, skip it and continue.Once the proper logs are created, then make a NEW TOPIC and post it HERE. Please include a description of your computer issues, what you have done to resolve them, and a link to this topic.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create ... Read more

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Because of a program which had ceased to open, I did a system restore which seemed to go ok. However, when I tried to return to the present configuration, Windows was corrupted. System restore does not work, the dvd drives do not work, many programs including Internet Explorer and Trend Micro Security do not open ................ and the list goes no. Because the dvd drives are disabled I can not even restore the system from my iOmega usb drive. Any suggestions short of re-installing Windows

A:System restore has corrupted Windows

None that I can think of right off the bat. If i was in the same situation I'd first back everything up with another pc and reformat. The hard drive

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I looked at this tutorial first:
Windows Media Player - Rebuild Corrupted Libraries[2]=Media

But my problem remains.

The sounds themselves are wrong/bad/corrupt. Sounds do play on this computer, as in videos, movies, etc. and I can play the sounds in the Office sound library OK at C:\Program Files (x86)\Microsoft Office\Office14 (applause.wav, etc.)

However, all the SYSTEM sound schemes (Afternoon ... Windows Default) sound like a burst of static (or more closely like a recording of a room were the mic was on and nothing recorded.)

The NO SOUNDS sound scheme, is appropriately silent, but the rest is garbage. (Asterisk, Critical Stop, Default Beep, Windows Logoff, etc. all fail.)

How can I restore these? (No, not re-installing Windows.)

A:How to restore Win 7 Pro System sounds? corrupted!?

You can try SFC /SCANNOW Command to see if System files can be repaired.

Is this factory preinstalled Win7 which is the worst possible install one can have of Win7, larded with bloatware and useless duplicate utilities which interfere with better versions built into Win7?

That's why most tech enthusiasts will not run such an install but instead Clean Reinstall - Factory OEM Windows 7. Everything is provided in the blue link tutorial.

At the minimum I'd Clean Up Factory Bloatware.

If this doesn't resolve performance problems, work through these Troubleshooting Steps for Windows 7.

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OS XP: While exiting my Juno 5.0 Build 49 email, clicked 'Empty deleted file folder', program hung.
Unable to open. Message 'problem detected and fixed' but still no email screen. Immediately ran Juno Back up to save filles/folders.
Tried, reboot system, restore system, uninstall/reinstall, got it up and running, tried Restore but after the Restore program finishes there are no folders in my now empty Inbox, Sent box, and all the other folders.

Contacted Juno tech support: who suggest I have a corrupted file in my 'delete folder' causing the problem, had me create new user account, copied my address book ok, tried 'import' per their directions but only the 'new empty folders' import. Have asked them repeatedly how can I access the Back up files to remove the corrupted 'delete file' folder, getting circular responses.

The Juno Back up files/jbk are sitting tantalizingly on my desktop just begging for me to get them home....If I could open the files, I could delete the bad one but the problem seems to be there is no way that I can see to open them....would appreciate any help...

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C:=80GB ... 60GB XP ....20GB Linux

My backup drive (200GB) became corrupt the other day and I'm trying to figure out how
to restore it. In the past, normally when this happened in the past I would run a recover program and then store those files on my third HD...but the third HD crashed a couple of months ago. So now I'm left with trying to recover 120GB of data from the 200GB and put it on the remaining 60GB partition of XP....follow?

Here is my question, the 200GB drv was formatted as NTFS but is now listed as RAW within
My Computer...is the MFT for that drive corrupt? If so, is there a way to restore? I dont have
the means to buy another HD at this time. What would be the most efficient way to recover?
Thanks in advance.

A:NTFS drive is corrupted...how to restore...?

You are going to need to use a utility, such as: http://diskinternals.com/ntfs-recovery/

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Well I've keept getting this "Checking File System C type of file is NTFS" every time I turn on my computer and I always let it load and it doesn't fix anything and I keep getting the message. I tried to System Restore to make it go away but I can't because a file in Recovery (D: ) was corrupted or something. So, if I reformat will it fix this problem or am I going to have to take it to a professional? I don't have money right now so I need to avoid taking it to a pro. unless I really need to. Also, I don't have this "disk" to reformat am I going to need it? If I can make it by downloading it somewhere, can someone link me please? I'm no good with computers :s.

I have a Windows Vista Home Premium
Model: a6000n

Here's a log of the check:

Checking file system on C:
The type of the file system is NTFS.
Volume label is HP.
One of your disks needs to be checked for consistency. You
may cancel the disk check, but it is strongly recommended
that you continue.
Windows will now check the disk.
174528 file records processed.

377 large file records processed.

0 bad file records processed.

0 EA records processed.

44 reparse records processed.

647411 index entries processed.

5 unindexed files processed.

174528 security descriptors processed.

Cleaning up 9 unused index entries from index $SII of file 0x9.
Cleaning up 9 unused index entries from index $SDH of file 0x9.
Cleaning up 9 unused security descriptors.
1... Read more

A:corrupted file, can't system restore

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hi forum recently I have formatted my advent 7000 notebook but cannot find my restore disc, the restore partition is gone also so I dont have that to fall back on either, realy I just want to get my wireless networking back , but its not recognising any of the cards I tried,, ps the cards are working so the problem is something with the reformatted pc, I have tried the uk support site the drivers there didnt work, the original restore disc was for advent 7000 leD1

A:restore disc

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This is the first time I'm posting here This website is extremely great!

So I have an issue. Everytime something goes wrong with my Computer, I reformat it. Now everytime I reformat I use the Restore Discs from HP. I really hate all the crap I have to take out of it everytime, and I also hate how there arent any advance functions, for me to choose how I want to restore the computer.
So I was wondering, Is there Anyway I can somehow extract the XP thats on these Restore Disc, and Burn a new disc so I just have a full disc with just Windows XP on it?


A:How to Get XP from OEM Restore Disc.

There are plenty of tutorials out there on how to manually do this. Just google search. I found this neat little utility though when I was searching.

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Hello, Just built my son a new computer, it setup and configured the way I want it. Now I would like to make a system restore disc (like the one that come with new computers). How can I do this. Would like it self booting with complete install to the way the system was when the disc (restore) was created. Heard you can do it drive image, ghost, and true image but how. Tried ghost 2003 images fine but won't verify and drive image requires ms.net so that leave Acronis True Image. Can it be done and how what setting should I used. Will be using ver 7.0

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Gooday all.My daughter was given a laptop for christmas a couple of years ago, it had Vista OS. After a bit of stuffing her around she asked me what could I do to help her. I installed pclinuxos over the top of vista installed open office and some other programmes. Her vista product code is still on the lappy case and I also wrote it down to be sure to be sure. Now she has asked me, 18 months later if I can restore vista. As I said I have the key but the lappy did not come with a disc. Is there a way to restore this for her. I wouldn't want it but she does. I read somewhere that win7 was really vista re jigged with all the curves and wobbles fixed. I have a legit win 7 disc, is that any use to me? Thank you for taking the time to read this.

A:Restore with no disc

System manufacturer and model?

Have you contacted the system manufacturer...and requested recovery/restore disks?

As for your question re Win 7...if you have a valid license (that is not used) and disk, yes, you can probably clean install it.


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I've got a Toshiba laptop, Windows 7, T5870 Core 2 Duo. Can I upgrade from W7 to W10 using a 64bit version of W10? The current W7 installed is 32bit.
Second question. Does the recovery partition get updated with Updates as well as the Windows folder?
The reason I ask is that Toshiba put software on the hdd when new that allows a recovery disc to be created. It would be nice to think that if I made a recovery disc now that it would include all updates released since the computer was new...........

A:Restore Disc

Yes, you can use 64bit and no it does not update the recovery partition. If you selected to do a factory reset you would have Windows 7 after the reset finished.

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Ok, so I bought a sony vaio pcv-rz32g from a friend and I am needing to do a complete factory restore on it....problem is, when i go through vaio restore it says something about it cannot find the partition! I have read everything i can find online about this and checked my system and it does not even have a partition!
So obviously I cannot restore it that way....so I got a windows vista disc and tried that, it does not work wither, it wont even boot! Same with the windows xp disc!
I have checked on BIOS and my drive is set as the main boot.
All I want to do is go back to factory settings, that is it...there has to be a way to do this without the disc...is there anything i can take out inside of the comp that might reset it?
I have been researching this problem for almost two weeks now and every answer is just a dead end so i hope maybe someone can help! Thanks alot!

A:Can't restore or use OS disc!!! Tried Everything!

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My Acer Aspire 5741 laptop was having major issues. Programs and applications kept stopping, crashing or freezing. And the worst thing is that it had started to just crash to a blue screen full of white code and collect data for a "Crash dump", then restart.

I decided to run system restore and restore it to factory settings. I backed up all my photos and music, then created a repair disk, as per Acer's instructions. Then ran the system restore. But I just received a message saying "Restore Failed - Error code= 0x570 (WIMApplyImage cannot apply image: The file or directory is corrupted and unreadable)".

I use the repair disk to boot up, and it gives me the recovery options. I go to system restore, and it starts the job but after a couple of minutes just stops, giving me the same error message. Sometimes it gets to around 12%, sometimes around 30%, sometimes as much as 60%. But then just stops and gives me the error message.

(By the way, I have tried clicking on f10 to try that way of system restoring, but it doesn't do anything. No matter what I press, it goes to a screen that says "File:\Windows\system32\winload.exe Status: 0xc000000f. Info: The selected entry could not be loaded because the application is missing or corrupted.")

I emailed Acer support yesterday afternoon, but it would appear no-one works there at the weekend. I am desperate. Is my copy of Windows corrupted? Would this be caused by a virus? Would the recovery disk... Read more

A:System restore failed. Corrupted file?

A disk supplied by Acer should work fine; the disk you created copies from a partition on the hard disk, and it is likely that the partition itself had already been damaged in some way. A factory disk wouldn't have the same issues unless there is something more seriously wrong with your computer hardware.

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I have several backups of my old laptop that I made using DriveImage XML by Runtime Software. Today I tried to restore files from the backups and got several error such as Missing '<' in close tag of element 'bitmapitem' and Missing close tag in element 'map'.
The index files (if that's the right term) are written in XML, and I looked inside them with an XML editor. I know only a little about XML, but based on what the parser tells me there seem to be many, many errors with misplaced or missing close tags. It could take ages to fix  them all.
Is there another option? Is there a way to regenerate the XML file? Or can I bypass it completely? (I'm just trying to browse the backup for certain files, not restore the whole image.)

A:DriveImage XML: index file corrupted, can't restore

How to Backup and Restore your hard drive with DriveImage XML
This tutorial has a section titled How to restore individual files, folders and data: which may be of help.

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