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PC freezing to black screen!!

Q: PC freezing to black screen!!

Hello, over the last week to week and a half my computer has been getting worse and worse. I think its triggered by right clicking objects although I dont think thats entirely whats causing the problem. The screen will freeze and then the monitor will turn black and the computer will have to be restarted. The problem can occur as frequently as 3 times in 10 minutes currently. From the last day upon restarting some images have traces of minor pixelation errors, especially the windows icon as the PC is restarting and certain other random/minor images like above my back/forward, refresh and stop bottons in IE appear pixelated. As I'm posting this the problem occured and the screen went to a blue screen and mentioned something of proceeding with a physical memory dump and i restarted right away. I have avast running with script blocker(although turned it off for the DDS) so I dont know what may have pentrated the PC to cause this if it malicious. I'm running a Dell 4600 with windows xp. Here are my logs:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 6:08:25 PM, on 9/13/2010
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\PROGRA~1\Iomega\System32\AppServices.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\System32\svchost.exe
C:\Documents and Settings\AJ\Desktop\HijackThis.exe
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://go.microsoft.com/fwlink/?LinkId=69157" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=54896" target="_blank" class="wLink">http://go.microsoft.com/fwlink/?LinkId=54896
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://go.microsoft.com/fwlink/?LinkId=54896
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://go.microsoft.com/fwlink/?LinkId=69157
R1 - HKCU\Software\Microsoft\Windows\CurrentVersion\Internet Settings,ProxyOverride = *.local
O2 - BHO: AcroIEHelperStub - {18DF081C-E8AD-4283-A596-FA578C2EBDC3} - C:\Program Files\Common Files\Adobe\Acrobat\ActiveX\AcroIEHelperShim.dll
O2 - BHO: Java(tm) Plug-In 2 SSV Helper - {DBC80044-A445-435b-BC74-9C25C1C588A9} - C:\Program Files\Java\jre6\bin\jp2ssv.dll
O2 - BHO: JQSIEStartDetectorImpl - {E7E6F031-17CE-4C07-BC86-EABFE594F69C} - C:\Program Files\Java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
O4 - HKLM\..\Run: [avast!] C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
O4 - HKLM\..\Run: [BCMSMMSG] BCMSMMSG.exe
O4 - HKLM\..\Run: [QuickTime Task] "C:\Program Files\QuickTime\qttask.exe" -atboottime
O4 - HKLM\..\Run: [iTunesHelper] "C:\Program Files\iTunes\iTunesHelper.exe"
O4 - HKLM\..\Run: [Adobe Reader Speed Launcher] "C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe"
O4 - HKLM\..\Run: [SunJavaUpdateSched] "C:\Program Files\Java\jre6\bin\jusched.exe"
O4 - HKLM\..\Run: [ATIModeChange] Ati2mdxx.exe
O4 - HKLM\..\Run: [ATIPTA] C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
O4 - HKLM\..\Run: [ADUserMon] C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
O4 - HKLM\..\Run: [Iomega Drive Icons] C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
O4 - HKLM\..\Run: [Deskup] C:\Program Files\Iomega\DriveIcons\deskup.exe /IMGSTART
O4 - HKCU\..\Run: [ctfmon.exe] C:\WINDOWS\system32\ctfmon.exe
O4 - HKCU\..\Run: [uTorrent] "C:\Program Files\uTorrent\uTorrent.exe"
O4 - HKCU\..\Run: [MSMSGS] "C:\Program Files\Messenger\msmsgs.exe" /background
O4 - HKCU\..\Run: [NortonUtilities] C:\Program Files\Norton Utilities 14\nu.exe /H
O4 - HKCU\..\Run: [H/PC Connection Agent] "C:\Program Files\Microsoft ActiveSync\wcescomm.exe"
O4 - HKCU\..\Run: [UpdateMyDrivers] C:\Program Files\SmartTweak Software\UpdateMyDrivers\UpdateMyDrivers.exe -t
O4 - HKCU\..\Run: [TomTomHOME.exe] "C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe"
O4 - Global Startup: Microsoft Office.lnk = C:\Program Files\Microsoft Office\Office10\OSA.EXE
O8 - Extra context menu item: E&xport to Microsoft Excel - res://C:\PROGRA~1\MICROS~2\Office10\EXCEL.EXE/3000
O9 - Extra button: Create Mobile Favorite - {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra 'Tools' menuitem: Create Mobile Favorite... - {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - C:\PROGRA~1\MICROS~3\INetRepl.dll
O9 - Extra button: (no name) - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra 'Tools' menuitem: @xpsp3res.dll,-20001 - {e2e2dd38-d088-4134-82b7-f2ba38496583} - C:\WINDOWS\Network Diagnostic\xpnetdiag.exe
O9 - Extra button: Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O9 - Extra 'Tools' menuitem: Windows Messenger - {FB5F1910-F110-11d2-BB9E-00C04F795683} - C:\Program Files\Messenger\msmsgs.exe
O16 - DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} (WUWebControl Class) - http://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1267456238406
O16 - DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} (Facebook Photo Uploader 5 Control) - http://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
O16 - DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - http://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
O16 - DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} (Windows Live Hotmail Photo Upload Tool) - http://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
O22 - SharedTaskScheduler: Browseui preloader - {438755C2-A8BA-11D1-B96B-00A0C90312E1} - C:\WINDOWS\System32\browseui.dll
O22 - SharedTaskScheduler: Component Categories cache daemon - {8C7461EF-2B13-11d2-BE35-3078302C2030} - C:\WINDOWS\System32\browseui.dll
O23 - Service: Apple Mobile Device - Apple Inc. - C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
O23 - Service: avast! iAVS4 Control Service (aswUpdSv) - ALWIL Software - C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
O23 - Service: Ati HotKey Poller - Unknown owner - C:\WINDOWS\system32\Ati2evxx.exe
O23 - Service: avast! Antivirus - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashServ.exe
O23 - Service: avast! Mail Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashMaiSv.exe
O23 - Service: avast! Web Scanner - ALWIL Software - C:\Program Files\Alwil Software\Avast4\ashWebSv.exe
O23 - Service: Bonjour Service - Apple Inc. - C:\Program Files\Bonjour\mDNSResponder.exe
O23 - Service: Iomega App Services - Iomega Corporation - C:\PROGRA~1\Iomega\System32\AppServices.exe
O23 - Service: iPod Service - Apple Inc. - C:\Program Files\iPod\bin\iPodService.exe
O23 - Service: Java Quick Starter (JavaQuickStarterService) - Sun Microsystems, Inc. - C:\Program Files\Java\jre6\bin\jqs.exe
O23 - Service: TomTomHOMEService - TomTom - C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
O23 - Service: Iomega Active Disk (_IOMEGA_ACTIVE_DISK_SERVICE_) - Iomega Corporation - C:\Program Files\Iomega\AutoDisk\ADService.exe
--
End of file - 7751 bytes

DDS (Ver_09-09-29.01) - NTFSx86
Run by AJ at 18:13:11.68 on Mon 09/13/2010
Internet Explorer: 8.0.6001.18702
Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.1023.603 [GMT -4:00]
AV: avast! antivirus 4.8.1368 [VPS 100913-1] *On-access scanning disabled* (Updated) {7591DB91-41F0-48A3-B128-1A293FD8233D}
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\PROGRA~1\ALWILS~1\Avast4\ashDisp.exe
C:\WINDOWS\BCMSMMSG.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe
C:\Program Files\Java\jre6\bin\jusched.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Iomega\AutoDisk\ADUserMon.exe
C:\Program Files\Iomega\DriveIcons\ImgIcon.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\uTorrent\uTorrent.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\Microsoft ActiveSync\wcescomm.exe
C:\Program Files\TomTom HOME 2\TomTomHOMERunner.exe
C:\PROGRA~1\MICROS~3\rapimgr.exe
svchost.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\Java\jre6\bin\jqs.exe
C:\WINDOWS\System32\svchost.exe -k imgsvc
C:\Program Files\TomTom HOME 2\TomTomHOMEService.exe
C:\Program Files\Iomega\AutoDisk\ADService.exe
C:\WINDOWS\system32\wuauclt.exe
C:\Program Files\iPod\bin\iPodService.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\WINDOWS\system32\wscntfy.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\Documents and Settings\AJ\Local Settings\Temporary Internet Files\Content.IE5\DZAV1PW1\dds[1].com
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.yahoo.com/
uInternet Settings,ProxyOverride = *.local
BHO: Adobe PDF Link Helper: {18df081c-e8ad-4283-a596-fa578c2ebdc3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelperShim.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
BHO: JQSIEStartDetectorImpl Class: {e7e6f031-17ce-4c07-bc86-eabfe594f69c} - c:\program files\java\jre6\lib\deploy\jqs\ie\jqs_plugin.dll
EB: {32683183-48a0-441b-a342-7c2a440a9478} - No File
uRun: [ctfmon.exe] c:\windows\system32\ctfmon.exe
uRun: [uTorrent] "c:\program files\utorrent\uTorrent.exe"
uRun: [MSMSGS] "c:\program files\messenger\msmsgs.exe" /background
uRun: [NortonUtilities] c:\program files\norton utilities 14\nu.exe /H
uRun: [H/PC Connection Agent] "c:\program files\microsoft activesync\wcescomm.exe"
uRun: [UpdateMyDrivers] c:\program files\smarttweak software\updatemydrivers\UpdateMyDrivers.exe -t
uRun: [TomTomHOME.exe] "c:\program files\tomtom home 2\TomTomHOMERunner.exe"
mRun: [avast!] c:\progra~1\alwils~1\avast4\ashDisp.exe
mRun: [BCMSMMSG] BCMSMMSG.exe
mRun: [QuickTime Task] "c:\program files\quicktime\qttask.exe" -atboottime
mRun: [iTunesHelper] "c:\program files\itunes\iTunesHelper.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 9.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mRun: [ATIModeChange] Ati2mdxx.exe
mRun: [ATIPTA] c:\program files\ati technologies\ati control panel\atiptaxx.exe
mRun: [ADUserMon] c:\program files\iomega\autodisk\ADUserMon.exe
mRun: [Iomega Drive Icons] c:\program files\iomega\driveicons\ImgIcon.exe
mRun: [Deskup] c:\program files\iomega\driveicons\deskup.exe /IMGSTART
StartupFolder: c:\docume~1\alluse~1\startm~1\programs\startup\micros~1.lnk - c:\program files\microsoft office\office10\OSA.EXE
IE: E&xport to Microsoft Excel - c:\progra~1\micros~2\office10\EXCEL.EXE/3000
IE: {e2e2dd38-d088-4134-82b7-f2ba38496583} - %windir%\Network Diagnostic\xpnetdiag.exe
IE: {FB5F1910-F110-11d2-BB9E-00C04F795683} - c:\program files\messenger\msmsgs.exe
IE: {2EAF5BB1-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\progra~1\micros~3\INetRepl.dll
DPF: DirectAnimation Java Classes - file://c:\windows\java\classes\dajava.cab
DPF: Microsoft XML Parser for Java - file://c:\windows\java\classes\xmldso.cab
DPF: {6414512B-B978-451D-A0D8-FCFDF33E833C} - hxxp://update.microsoft.com/windowsupdate/v6/V5Controls/en/x86/client/wuweb_site.cab?1267456238406
DPF: {8100D56A-5661-482C-BEE8-AFECE305D968} - hxxp://upload.facebook.com/controls/2009.07.28_v5.5.8.1/FacebookPhotoUploader55.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0017-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_17-windows-i586.cab
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
DPF: {E77F23EB-E7AB-4502-8F37-247DBAF1A147} - hxxp://gfx2.hotmail.com/mail/w4/pr01/photouploadcontrol/MSNPUpld.cab
Handler: cdo - {CD00020A-8B95-11D1-82DB-00C04FB1625D} - c:\program files\common files\microsoft shared\web folders\PKMCDO.DLL
================= FIREFOX ===================
FF - ProfilePath -
---- FIREFOX POLICIES ----
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_colors", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.use_native_popup_windows", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.enable_click_image_resizing", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("accessibility.browsewithcaret_shortcut.enabled", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.high_water_mark", 32);
c:\program files\mozilla firefox\greprefs\all.js - pref("javascript.options.mem.gc_frequency", 1600);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.auth.force-generic-ntlm", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("svg.smil.enabled", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("ui.trackpoint_hack.enabled", -1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.debug", false);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.agedWeight", 2);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.bucketSize", 1);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.maxTimeGroupings", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.timeGroupingSize", 604800);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.boundaryWeight", 25);
c:\program files\mozilla firefox\greprefs\all.js - pref("browser.formfill.prefixWeight", 5);
c:\program files\mozilla firefox\greprefs\all.js - pref("html5.enable", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.allow_unrestricted_renego_everywhere__temporarily_available_pref", true);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.renego_unrestricted_hosts", "");
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.treat_unsafe_negotiation_as_broken", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl.require_safe_negotiation", false);
c:\program files\mozilla firefox\greprefs\security-prefs.js - pref("security.ssl3.rsa_seed_sha", true);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.download.backgroundInterval", 600);
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("app.update.url.manual", "http://www.firefox.com");
c:\program files\mozilla firefox\defaults\pref\firefox-branding.js - pref("browser.search.param.yahoo-fr-ja", "mozff");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.name", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("extensions.{972ce4c6-7e08-4474-a285-3208198ce6fd}.description", "chrome://browser/locale/browser.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add", "addons.mozilla.org");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("xpinstall.whitelist.add.36", "getpersonas.com");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("lightweightThemes.update.enabled", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.allTabs.previews", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.hide_infobar_for_outdated_plugin", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("plugins.update.notifyUser", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("toolbar.customization.usesheet", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.enable", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.max", 20);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.taskbar.previews.cachetime", 20);
============= SERVICES / DRIVERS ===============
R0 ppa;Iomega Parallel Port Filter Driver;c:\windows\system32\drivers\ppa.sys [2010-8-27 17792]
R1 aswSP;avast! Self Protection;c:\windows\system32\drivers\aswSP.sys [2009-10-4 114768]
R2 aswFsBlk;aswFsBlk;c:\windows\system32\drivers\aswFsBlk.sys [2010-2-1 20560]
R2 avast! Antivirus;avast! Antivirus;c:\program files\alwil software\avast4\ashServ.exe [2009-10-4 138680]
R2 TomTomHOMEService;TomTomHOMEService;c:\program files\tomtom home 2\TomTomHOMEService.exe [2010-6-24 92008]
S3 avast! Mail Scanner;avast! Mail Scanner;c:\program files\alwil software\avast4\ashMaiSv.exe [2009-10-4 254040]
S3 avast! Web Scanner;avast! Web Scanner;c:\program files\alwil software\avast4\ashWebSv.exe [2009-10-4 352920]
S3 pmxscan;USB ScanMaker 3630 Driver;c:\windows\system32\drivers\usbscan.sys [2009-10-14 15104]
=============== Created Last 30 ================
2010-08-27 15:24 17,792 ac------ c:\windows\system32\dllcache\ppa.sys
2010-08-27 15:24 17,792 a------- c:\windows\system32\drivers\ppa.sys
2010-08-27 15:20 86,016 a------- c:\windows\unvise32.exe
2010-08-27 15:19 <DIR> --d----- c:\program files\Iomega
==================== Find3M ====================
2010-06-30 08:31 149,504 a------- c:\windows\system32\schannel.dll
2010-06-24 08:22 916,480 a------- c:\windows\system32\wininet.dll
2010-06-23 09:44 1,851,904 a------- c:\windows\system32\win32k.sys
2010-06-17 10:03 80,384 a------- c:\windows\system32\iccvid.dll
2010-05-07 15:42 28,968 a------- c:\docume~1\aj\applic~1\GDIPFONTCACHEV1.DAT
2010-04-26 17:10 5,918,720 a------- c:\program files\mbam-setup-1.45.exe
2010-04-26 17:00 30,047,670 a------- c:\program files\drv_sm_v5_1_ad.exe
2010-04-04 21:12 8,354,440 a------- c:\program files\Firefox Setup 3.6.3.exe
2010-03-21 18:35 6,925,347 a------- c:\program files\Setup_FreeConverter.exe
2010-03-08 09:47 303,104 a------- c:\program files\PianoRollComposer.exe
2009-10-19 18:01 75,935,232 a------- c:\program files\NP2k9WinDemo.exe
2009-10-05 15:26 93,074,728 a------- c:\program files\iTunesSetup.exe
2009-10-05 15:24 1,028,938 a------- c:\program files\slsk157NS13e.exe
2009-10-04 19:44 308,160 a------- c:\program files\avast_pro_setup.exe
============= FINISH: 18:13:30.78 ===============

GMER 1.0.15.15281 - http://www.gmer.net
Rootkit scan 2010-09-14 01:37:29
Windows 5.1.2600 Service Pack 3
Running: ptd1dhq0.exe; Driver: C:\DOCUME~1\AJ\LOCALS~1\Temp\agrcqpog.sys

---- System - GMER 1.0.15 ----
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwClose [0xB11B06B8]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwCreateKey [0xB11B0574]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDeleteValueKey [0xB11B0A52]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwDuplicateObject [0xB11B014C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenKey [0xB11B064E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenProcess [0xB11B008C]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwOpenThread [0xB11B00F0]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwQueryValueKey [0xB11B076E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwRestoreKey [0xB11B072E]
SSDT \SystemRoot\System32\Drivers\aswSP.SYS (avast! self protection module/ALWIL Software) ZwSetValueKey [0xB11B08AE]
---- User code sections - GMER 1.0.15 ----
.text C:\WINDOWS\Explorer.EXE[488] SHELL32.dll!SHFileOperationW 7CA708E4 5 Bytes JMP 3000141E C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL (IMGHOOK/Iomega Corporation)
.text C:\WINDOWS\Explorer.EXE[488] SHELL32.dll!SHFileOperation 7CA70BCC 5 Bytes JMP 30001430 C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL (IMGHOOK/Iomega Corporation)
.text C:\Documents and Settings\AJ\Desktop\ptd1dhq0.exe[1200] SHELL32.dll!SHFileOperationW 7CA708E4 5 Bytes JMP 3000141E C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL (IMGHOOK/Iomega Corporation)
.text C:\Documents and Settings\AJ\Desktop\ptd1dhq0.exe[1200] SHELL32.dll!SHFileOperation 7CA70BCC 5 Bytes JMP 30001430 C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL (IMGHOOK/Iomega Corporation)
.text C:\Program Files\Iomega\DriveIcons\ImgIcon.exe[1888] SHELL32.dll!SHFileOperationW 7CA708E4 5 Bytes JMP 3000141E C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL (IMGHOOK/Iomega Corporation)
.text C:\Program Files\Iomega\DriveIcons\ImgIcon.exe[1888] SHELL32.dll!SHFileOperation 7CA70BCC 5 Bytes JMP 30001430 C:\Program Files\Iomega\DriveIcons\IMGHOOK.DLL (IMGHOOK/Iomega Corporation)
---- User IAT/EAT - GMER 1.0.15 ----
IAT C:\WINDOWS\system32\services.exe[692] @ C:\WINDOWS\system32\services.exe [ADVAPI32.dll!CreateProcessAsUserW] 00380002
IAT C:\WINDOWS\system32\services.exe[692] @ C:\WINDOWS\system32\services.exe [KERNEL32.dll!CreateProcessW] 00380000
---- Devices - GMER 1.0.15 ----
AttachedDevice \FileSystem\Ntfs \Ntfs aswMon2.SYS (avast! File System Filter Driver for Windows XP/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Ip aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Tcp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\Udp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
AttachedDevice \Driver\Tcpip \Device\RawIp aswTdi.SYS (avast! TDI Filter Driver/ALWIL Software)
---- EOF - GMER 1.0.15 ----

Thank you for your help!

RELEVANCY SCORE 200
Preferred Solution: PC freezing to black screen!!

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: PC freezing to black screen!!

Bump

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RELEVANCY SCORE 56.8

Hi, I am having several problems with my computer, wondering if I am infected with something? First noticed the computer running slowly. Then began freezing all the time. Then noticed that when I switch to a new internet page at times I notice a small black screen that will pop-up or flash on the page, but only for a second...almost like you'd get on a "run command" type scrren, if that makes sense. Also, I keep getting a security options failure. It seems this only comes after the computer freezes and I try to hit alt, control, delete to bring up task manager. I have tried to run Norton Anti-virus and spybot. I've used CCleaner to remove unnecessary files/clean. The virus software finds nothing unusual (usually some cookies with tracking, but no virus. Any ideas? Logfile of Trend Micro HijackThis v2.0.2Scan saved at 8:54:57 AM, on 8/19/2009Platform: Windows Vista (WinNT 6.00.1904)MSIE: Internet Explorer v7.00 (7.00.6000.16890)Boot mode: NormalRunning processes:C:\Program Files\Norton AntiVirus\Engine\16.5.0.134\ccSvcHst.exeC:\Windows\system32\taskeng.exeC:\Windows\system32\Dwm.exeC:\hp\support\hpsysdrv.exeC:\Windows\RtHDVCpl.exeC:\Program Files\HP\HP Software Update\hpwuSchd2.exeC:\Program Files\Java\jre1.6.0_01\bin\jusched.exeC:\Program Files\Common Files\Symantec Shared\PIF\{B8E1DD85-8582-4c61-B58F-2F227FCA9A0... Read more

A:Infected? Blue screen, black screen popping up in background, freezing and slow

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 56.8

HI,
I was being helped by Quads on the norton community. I know he helps out here too. Quads was helping me but I screwed up, thought I was helping to save time(yes, I know I saved you alot of time now) but I did not follow complete instructions.



This is what was done so far

OTL scan was run

adwcleaner was run

had adwcleaner delete all and reboot

ran combofix

when computer was rebooting it got stuck on the black screen for about an hour

Had to restart it again and when it did it restored to a previous date

This is where I screwed up

Since it was a previous date it seemed like nothing had taken place, no downloads on the desktop.

Ran the otl scan again

adwcleaner again, log looked the same as first time so I deleted all again

Ran combofix and rebooted and it gave me a log

That is where I am stuck, I dont know whether to leave these downloads on the computer, delete them

I dont think that Quads is going to help me anymore since I messed up, so I was wondering if anyone else could help. I just really want to finish what was started. The computer was stuck on the black screen this morning and finally got it restarted after about 5 times. But I do think there is some kind of virus. Still have adwcleaner and combofix downloaded on the computer. Dont know if I should delete them or what.

Thanks

Kim

A:Screen Freezing, search engine redirect and black screen when starting the computer

Read the guide here on preparing logs

http://www.bleepingcomputer.com/forums/topic34773.html

and create a topic here

http://www.bleepingcomputer.com/forums/forum22.html

Good luck

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RELEVANCY SCORE 56

I am running windows 7 Ultimate 32 bit and facing with a big problem,I suppose.
-Black screen sometimes appears after windows is starting(after this)
-Blue screen of death always appears when I am trying to connect for more than 7/8/9/10 times on some of wireless networks,and very rarely appears when I'm playing a game or doing something on the internet.
-Some programs freeze sometimes such as Firefox,DivX Player,Winamp...
Please help me guys!
 

A:blue screen of death,black screen,freezing...

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RELEVANCY SCORE 56

So for the past 2 weeks I've been crashing none stop usually after playing game for about an hour or just browsing or watching a movie, its a mixture of Page fault in none page area, Memory management, IRQL not less or equal, among others. I don't know whats causing the crashes or any help would be greatly appreciated. i had this laptop for since early december 2009.

OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: AMD Turion(tm) II Dual-Core Mobile M500, AMD64 Family 16 Model 6 Stepping 2
Processor Count: 2
RAM: 3836 Mb
Graphics Card: ATI Mobility Radeon HD 4200 Series, 320 Mb
Hard Drives: C: Total - 291444 MB, Free - 24376 MB; D: Total - 13495 MB, Free - 2249 MB; F: Total - 99 MB, Free - 95 MB;
Motherboard: Hewlett-Packard, 3642
Antivirus: Norton Internet Security, Disabled
 

A:Blue screen of death, Freezing, and black screen

Have you installed anything lately? There could be some program or service doing something that isn't needed.
How's the case temperature? Perhaps it's running too hot.
 

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RELEVANCY SCORE 55.2

recently the monitor freezes started, then i had a bad memory stick , now every few minutes I get the black screen and the only thing to do is shut off with the main power button. what should I check and where to start, thanks.

A:freezing and then came black screen

This can be caused by a number of things.
The first thing to do is to find out if it is hardware or software related.
The best way to do this is to boot into the bios and leave it there for a bit.
If the problem arises when let in the bios screen then you know it is hardware.

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RELEVANCY SCORE 55.2

Hi all, I got a Aspire S7-392 and keeps getting black screen on reboot or reboots with Acer logo or repair screen freezing.  When it freezes its all quiet and i dont hear anything from the laptop, however, when it goes to black screen the fans are running.  I got the laptop from somebody to fix it with tons of viruses and maleware.  I installed Windows 10 on it and it worked ok, but on one of the reboots the above problems started happening. I tried to do fresh reinstall of Windows 10 from the usb drive but i can't get the bios settings to save when i change the boot priority or make other changes.  Any help please?  Thank you

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RELEVANCY SCORE 54.8

Before this happened, I could put my computer on sleep without any problems. Now, when I put it on sleep, I turn it on, the screen freezes. I shut it down, start it again, and then the Loading Windows freezes. Another problem is a small one I felt like adding, is that the Windows 7 screen where it is loading up your computer, doesn't show for me. This is not a problem where other users could not log on. All mine does is have a black screen, then loads to my desktop. So it works fine, just that the screen doesn't show. Please help.

A:Windows 7 Freezing Screen + Black Screen

  
Quote: Originally Posted by firelance69


Before this happened, I could put my computer on sleep without any problems. Now, when I put it on sleep, I turn it on, the screen freezes. I shut it down, start it again, and then the Loading Windows freezes. Another problem is a small one I felt like adding, is that the Windows 7 screen where it is loading up your computer, doesn't show for me. This is not a problem where other users could not log on. All mine does is have a black screen, then loads to my desktop. So it works fine, just that the screen doesn't show. Please help.



Can you boot into safe mode (F8)"
Do you have the win 7 dvd to do a repair install?

Do you have a backup, by chance?

Ken J

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RELEVANCY SCORE 54.8

So whenever I start up my hp pavilion g6 the screen stays black and I get the blink code on the caps lock key, I have researched this and found out that it was either a board system failure or a cpu not functional.  I have reseated my memory modules to see if that would work, it didnt. I have tried starting up from bios menu and running the memory and hard drive test,  but everytime this happens my computer freezes and I have to restart because it never unfreezes. This happens every single time I try to launch in safe mode or repair mode and I cant do anything about it. I have attempted to system restore off of repair mode but everytime I get close to it an error pops up asking to disable drivers and how it has been canceled to prevent damage to my computer. I cannot do anything about fixing the first problem because the freezing problem doesnt allow me. I have also tried running the diagnostics off of the bios but again the freezing thing stops it. Someone please help 

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RELEVANCY SCORE 54.8

Hello all - just joined the forum and added some system info to my profile.

Story so far:

All seemed well until trying to render video projects using Pinnacle Studio 11.1, when I would get random freezes or black screens with the pc being unresponsive, requiring power down (5 seconds holding the button) or reset.

After some time on Studio related forums I bought more RAM recommended from Crucial. No difference. I bought a new video card. No difference.

I defragged, updated drivers, updated bios. no difference.

I then started experimenting with Prime95 torture test, Memtest86+, PassMark's Burn-In Test and Windows Memory Diagnostic with the following results:

Memtest86+ completed one pass ok. Have not yet left it running for longer.

Prime95 runs overnight with no errors when testing large FFT's so far. It produces the black screen crash overnight on small FFT testing but was running ok for over 2 hours to start with.

PassMark Burn-In shareware only runs for 15mins before stopping. Occasionally this crashes or freezes.

WMD always fails on the Stride6 test. If I vary the RAM (original 512MB, new 1GB, or total 1.5GB) it will fail at diffent points during Stride6. Only once did it complete Stride6 (when running with 512MB RAM) but then failed on the 2nd pass. Reading other forums on Stride6 failures makes me think it could be a PSU, CPU or mobo issue.

Took the case off my PSU last night and noticed some corrosion and leakage from a capacitor. Bought and installe... Read more

A:Crashing to black screen or freezing pc

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RELEVANCY SCORE 54.8

Hey,

My laptop (Asus A52F) starting acting up about a week ago. It seems to be seizing and then black-screening if I have it do anything more than one small task. For example it often freezes up during scans, when I plug in a hard drive or if I try to download absolutely anything and then I have to force shut down by holding the power button.
I've tried running a few different virus/malware scans (Super Anti Spyware, Ad-aware and Malware Bytes) and they found a couple little things but the compuet has still been acting up.
I've tried keeping an eye on the task manager while trying anything that usually freezes the computer and I'm seeing any jumps in the CPU. I've attempted to do a system restore as well but there is no restore point to use.
If anyone has any ideas I'd be very thankful.
Cheers.
 

A:Laptop freezing and going to a black screen.

read this

http://www.techsupportforum.com/forums/f108/black-screen-issues-and-troubleshooting-498132.html
 

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RELEVANCY SCORE 54

Hello,
Today while play Dota2 my pc desktop froze for about 5 seconds, and then had a Bsod "memory management". Upon attempting to restart my computer blacked screened while booting, the fans start and run for any length of time but there is no picture or power to the keyboard/mouse ( tried caps lock, won't work).
This is not the first time the computer had a Bsod but it restarted and wa generally a "irql_less_than_or_equal". I'm not sure bow to go about troubleshooting. Any advice is appreciated.

AMD fx-8120 8 core 3.1 ghz
nVidia gtx 550ti
8gb DDR3 Ram
corsair 500w PSU
M5A78L-M LX

A:Bsod, Freezing and Black screen on booting

Hi Danny, and welcome to TSF.

We have a forum dedicated to BSOD issues. Please follow the instructions here >> http://www.techsupportforum.com/foru...ta-452654.html

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RELEVANCY SCORE 54

My PC: ASUS P4 2.67G with 1G RAM. nVidia FX5200 AGP graphics card. Compro TV Tuner Card. XP Pro SP2.

Background:

Last Wednesday i installed a new TV Tuner Card. System was fine til about 3 days ago.

The problem:

The other day i was working on my PC and started smelling a mild electrical burning smell. The smell faded before i could figure out what it is, but came back again about 10 minutes later, followed closely by my system freezing and my monitor going black. I had to pull the power cord out the back of the system to turn it off.

After a few minutes i turned it back on again, and it appeared to boot fine. About 5 minutes after using it, the same thing happened again and the screen went black.

At this point, i figured the problem was most probably my AGP Card, so i got the case apart and took it out. After changing my monitor back to the on-board graphics (SiS chipset) the system appeared to boot fine again.

I used it for probably 10hrs of use after this and was thinking the problem was solved until this morning when i smelt that burning smell again, followed by the entire system freezing up. This time though, the screen did NOT go black, so i assume the onboard graphics are ok still.

At this point today i removed the TV Tuner card, rebooted and it loaded fine. I've not used it much this this happened.

I'm not sure what actually caused these problems, or if they are more serious than they appear.

Notes:

I have looked at the AGP card & the TV Tu... Read more

A:Burning Smell, Black Screen & PC Freezing

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RELEVANCY SCORE 54

Firstly, I am a bit of a computerphobe, and will be lost on any major technical terms, so please bear with me...

I have a samsung R700 laptop, which decided this morning to die.

I had downloaded some films last night (which I have done many times with no problems previously), switched off the laptop (which rarely do - prefering instead to hibernate.)

When I switched it back on this morning, windows was carrying out about a million updates.

After around 10 minutes, the screen came on, and everything looked normal. I tried to open a document, but the laptop screen froze, and although the curser was there and moving, I was unable to close or open any other pages/applications.

After restarting a few times and having the same thing happen, I started in safemode, restored it back to last month, and tried again. In safemode I can scan (have used 3 virus scanners which have been reccomended) but all results are clear. I can access the internet and all of my documents.

Restarted the machine after an hour switched off, and when booting up in normal mode, the home screen is just black. There is a white cursor which moves, but no taskbar or icons etc. Safe mode is still functional.

Any advice would be greatly received
Thanks in advance
 

A:Solved: Freezing screen, now black..after start up

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RELEVANCY SCORE 54

Hi guys,

I have just installed Windows 7 and I'm having some major trouble with my graphics card. I had Vista installed, and just got my laptop from back from Dell after some repairs for faulty motherboard/GPU. I have wiped my hard drive and started fresh by installing Windows 7 Build 7100. All seemed good when I first opened it up, everything was nice but I noticed I only had Vista Basic color scheme. I had a look in device manager and under display adaptor it had Standard VGA adaptor listed.

I then installed my nVidia driver number 185.85 and upon restart I got a black screen after welcome screen. I then rebooted and all seemed fine. After around 15-20 seconds of use windows would lock up for a minute or so, then flash a BSOD and then reboot. I figured it was a driver issue, so I jumped on and downloaded the latest driver for my graphics card (GeForce 8400M GS) which was 186.03. This had the exact same result. Random shutdowns and failing to boot, alot of freezing when I could boot.

I have found if I go into device manager and disable it, I can run windows 7 fine but can't use screen savers or basically anything that needs graphics. Any help would be great as I woul love to keep using Windows 7. Cheers guys.

A:Major Freezing and Black Screen Issues

I had a check on the Dell website to see what drivers they had to offer and the one they have on there is for vista 32 bit and its like version 101...way outdated. Any advice of things to try would be much appreciated. Thanks.

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RELEVANCY SCORE 54

Hello.

Recently my hp pavilion dm4 with switchable radeon 5000 series gpu has started acting funny.

It started months ago with poor performance in streaming videos online when the radeon was activated (dubbed "hi performance" in the OS.) This problem seemed to get better after reinstalling Windows back in March or April and using canned air to clean the innards of dust.

However, about a week ago while playing a game, the screen froze up and the computer rebooted. Upon restart, I got a message saying the video driver had crashed and was incompatible with the catalyst control center (not exactly sure what that is, but I installed several different driver versions to no avail.)
The computer continues crashing in this way, and often will show bars or a checker pattern on the screen before freezing. To make matters worse, a good percentage of the time, the screen will remain black upon startup. I've tried reinstalling the OS, and thankfully was able to boot in safe mode and back up all of the files I needed. I'm tempted to rule out malware as a cause due to the fact that the problem persists after reinstalling Windows.

I have used canned air to blow out all the fans, and have kept up with that habit pretty well since I started experiencing the slowness in video playback. I have not noticed any extreme overheating since I amended the initial problem earlier this year.

I'm ready to spend a small amount on fixing this, but I'm also pretty ready to upgrade... Read more

A:Bad GPU? Freezing, black screen, and graphic artifacts.

Since you have done a (clean?) install of W7, that eliminates a lot of common problems. You can certainly stop thinking about viruses.

I have a couple of questions:
Where did you get the video driver(s) for the laptop when you did the reinstall? From the HP website only, or did you use the driver package from ATI? In the early days of dual graphics, the driver package was for both graphics chips and available only from the laptop manufacturer. Using the package from ATI would cause problems.
What happens if you disable the Hi-Performance graphics (in Device Manager)? Yes, your video performance will drop, but does that make the artifacts and freezing stop? This test is to try and isolate the problem graphics chip.
Does this behavior happen only on battery, or when the battery and power supply are both connected? What happens if you run on the power supply only and remove the battery completely?

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RELEVANCY SCORE 54

I'm using an HP ENVY TS 17-J130US NB PC on Windows 10 and have been experiencing this issue for the last several weeks.

I believe this occurred after one of the windows updates and the computer didn't shut down correctly. The next time I booted up the system, it basically froze. I've tried updating my graphics driver but am still experiencing these issues.

From time to time the system will freeze although I've been able to use it. But recently when it's about to freeze, my google chrome pages start to not load and my task bar reacts very slowly (opening task manager requires a lot of patience).

I'm not really sure where to start (originally, I thought it was an application like Skype because everytime I opened skype, it would freeze. I've uninstalled skype but still experience these issues).

Any guidance would be greatly appreciated! Thank you!
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz, Intel64 Family 6 Model 60 Stepping 3
Processor Count: 8
RAM: 12220 Mb
Graphics Card: Intel(R) HD Graphics 4600, 1024 Mb
 

A:Black screen after applications start freezing up

Have you checked to see if there is a system restore point prior to the date that you started having the issues?
 

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RELEVANCY SCORE 54

Hi there. Recently my computer has been crashing an awful lot. I am just doing a task and, usually if it does, it will cut to black. The computer doesn't make any noise and I have to restart it. Sometimes it will freeze on the screen, once it actually cut to a completely white screen.

I always thought this was because I was using Google Chrome, it always seemed to be whilst that was loaded. However now its happening without that. Also, Firefox has become completely disabled, I click on the icon and nothing happens.

So, I have no idea why this is happening! It's very worrying as I am starting a new year at college next week. I have run several anti-virus checks, SpyBot checks, that sort of thing.

Please help! You might just save my life :/


Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft Windows 7 Home Premium , 32 bit
Processor: AMD Athlon(tm) Processor LE-1660, x64 Family 15 Model 127 Stepping 2
Processor Count: 1
RAM: 3071 Mb
Graphics Card: ATI Radeon HD 4350, 512 Mb
Hard Drives: C: Total - 418970 MB, Free - 130557 MB; D: Total - 15359 MB, Free - 9266 MB;
Motherboard: Dell Inc., 0F896N, A02, ..CN7360497101KG.
Antivirus: AVG Anti-Virus Free Edition 2011, Updated and Enabled
 

A:Windows 7 keeps crashing, freezing, black screen?

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RELEVANCY SCORE 54

Hi, 

I have problem it came suddenly , when i am playing there is AMD update show , so i out of my game and updated after that i restart and enter the game again , I play for 5 min the screen Show to me some horizontal green lines I see that thing i try out game and press keyboard nothing happen , So i restart PC by power button after windows logo it comes Black screen  and i try everything ( installing drives , uninstall drives , remove AMD card , Enter safe mode and do many thing , Enter Bios , and biggest thing i format my original Windows 8  and get windows 7 ) all of that not help me , ( and now i using Internal video card ) .

I thought change my video card but i don't know what i pick for my pc i afraid not Corresponds with DELL XPS 8700 , please give me list for Nvidia cards , AMD are not good or give me card form Nvidia same as R9 270 .
--------------------
PC info :
Dell XPS 8700
Windows 7 Ultimate
AMD R7 270
--------------------
sorry my English bad
Thank you 

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RELEVANCY SCORE 54

? OS - Vista/ Windows 7 ? Windows 7 64bit Professional
? What was original installed OS on system? Windows 7 64bit Professional. Received a burned copy through school years ago genuine with key.
? Age of system (hardware) - Brand new 1 month tops.
? Age of OS installation - have you re-installed the OS? - About 1 month. No I have not.

? CPU - Intel Core i7-3930K Sandy Bridge-E 3.2GHz (3.8GHz Turbo) LGA 2011 130W Six-Core Desktop Processor.
? Video Card - Two Nvidia EVGA 780 GTX's SLI stock, not overclocked.
? MotherBoard - ASUS Rampage IV Extreme LGA 2011 Intel X79 SATA 6Gb/s USB 3.0 Extended ATX Intel Motherboard
? Power Supply - CORSAIR AXi AX1200i 1200W Digital ATX12V v2.31 and EPS 2.92 SLI Ready CrossFire Ready 80 PLUS PLATINUM Certified Full Modular Active PFC Power Supply
Memory- CORSAIR DOMINATOR GT 16GB (4 x 4GB) 240-Pin DDR3 SDRAM DDR3 2133 Desktop Memory
SSD- SAMSUNG 840 Pro Series MZ-7PD512BW 2.5" 512GB SATA III MLC Internal Solid State Drive (SSD)
HDD- Western Digital WD VelociRaptor WD1000DHTZ 1TB 10000 RPM 64MB Cache SATA 6.0Gb/s 3.5" Internal Hard Drive
CPU Cooler- AIO Swiftech H220 Water Cooler
Case Fans- 8 Yate Loon High performance 88 CFM fans.
Case- Corsair Obsidian Series 900D CC-9011022-WW Black Aluminum ATX Super Tower Computer Case
Sound Card- ASUS Xonar Essence STX Virtual 7.1 Channels 24-bit 192KHz PCI Express x1 Interface 124 dB SNR / Headphone AMP Card

My CPU was overclocked to 4.0Ghz. I now loaded optimized defaul... Read more

A:[SOLVED] MW3 + DayZ Black Screen's/Freezing

/bump

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RELEVANCY SCORE 53.6

I can play MOH in single player with no problems and I can play in multiplayer with no problem, however when I exit the game from the multiplayer mode my computer will blue screen crash. Now I have Black Ops and my computer will freeze, stutter, and lock up to the point I have to hard crash my computer and when I put the latetest video driver the in-game screen will not fill up my wide screen monitor no matter what I do and I still get the freezes, stutters, and have to either hard crash or if I get lucky enough to exit out of it then it will blue screen crash. I was able to play single player ok this morning but when I tried multi-player I again had to hard crash my computer due to it locking up. I have a new alienware with two gts-240 video cards and no viruses of any sort on my computer.

A:Steam, COD Black Ops blue screen crash, freezing

  
Quote: Originally Posted by devgroup2


I can play MOH in single player with no problems and I can play in multiplayer with no problem, however when I exit the game from the multiplayer mode my computer will blue screen crash. Now I have Black Ops and my computer will freeze, stutter, and lock up to the point I have to hard crash my computer and when I put the latetest video driver the in-game screen will not fill up my wide screen monitor no matter what I do and I still get the freezes, stutters, and have to either hard crash or if I get lucky enough to exit out of it then it will blue screen crash. I was able to play single player ok this morning but when I tried multi-player I again had to hard crash my computer due to it locking up. I have a new alienware with two gts-240 video cards and no viruses of any sort on my computer.


These were caused by a bad driver (XenoVa64.sys?). Only way to be sure is to run driver verifier.

Beyond that, please run Verifier with these settings:





Quote:
Using Driver Verifier is an iffy proposition. Most times it'll crash and it'll tell you what the driver is. But sometimes it'll crash and won't tell you the driver. Other times it'll crash before you can log in to Windows. If you can't get to Safe Mode, then you'll have to resort to offline editing of the registry to disable Driver Verifier.

So, I'd suggest that you first backup your stuff and then make sure you've got acce... Read more

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RELEVANCY SCORE 53.6

So i got this pc a few years ago, i havnt treated her too well, i will be getting a new one v soon if this cant be sorted.

for last couple years maybe i always had these dots that appear on my desktop, they flicker but go away when im running a game/video.
heres a link of the dots

randomly but fairly rarely my pc has frozen, but over the last couple of days it keeps freezing in game and today it froze again loading skype after i had to restart because of a freeze. So done a disk clean up, removed as much as i could.
any ideas/help would be great

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RELEVANCY SCORE 53.6

I have fujitsu laptop AH531/GFO , i can n't boot from harddisk and the booting stops with black screen without any message ,sometimes it enters into an infinite loop(restart and stop with black screen ) and sometimes stops in black screen for long time . i used chkdsk for diagnosing this situation ,and it gave me a message with blue screen("20121112_232111_.jpg") :Benutze: \windows\system32\AUTOCHK.EXEMissing export: "memset" !Missing expott: "NtSerializeBoot" !etc....Exception: 0E Error code : 0004etc...CauseWay error 09 : Unrecoverable excption . Program terminatedNote: I have tried to repair system and nothing happened .and I can access the hraddisk from Cmd.Please help me what should I do? thanks

A:I can n't boot from harddisk , freezing with black screen without any message.

Greetings Amer_s and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance. Please perform all steps in the order they are listed in each set of instructions. Some steps may be a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not... Read more

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RELEVANCY SCORE 53.6

Let me start at the beginning of my current saga.

1. I received a blue screen of death about 4 months ago, the first time I had ever received one before. I restarted my computer and everything has been fine since then.

2. More often than not, I close my laptop at the end of the night and let it hibernate, only shutting it down every once in a while or restarting for windows update. Last night, I opened my laptop and had a few Chrome tabs open, as per usual, and everything was fine. Then for some reason everything froze. A freeze that locked everything up. I want to attribute this to windows update reminding me to restart after my previous update. I proceeded to force shut down and restart, then the black screen of death hit me. Just the mouse on the pitch black screen. Prior to the initial black screen of death, a popup occurred wanting me to end the process of "Windows Operating System" if memory serves. Since the computer is frozen, rarely can I click cancel on this. (Note: this popup will continue to happen later on)

3. I did a system restore to the first previous date at the F8 screen upon startup. It was successful but same result. I attempted further system restore points to the 3 other restore points but they all failed.

4. Several attempts to boot into Safe Mode were unsuccessful. Further attempts to boot into the regular startup resulted in being stuck at the Black Screen of Death.

5. Finally calling it quits for the night, I started back ... Read more

A:Black Screen of Death combined with desktop freezing

Also, when the Black Screen of Death occurs, no keys work. Not ctrl-alt-del. Not shift 5 times. Holding the power button to shut down is the only thing to do.

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RELEVANCY SCORE 53.6

My Computer recently has been Blue Screening so i factory reset it however it continues to randomly every hour or so freeze everything (cursor still moves) followed by a black screen (cursor still showing and moving). At some times it also instead just Blue Screens than restarts my PC. Help would be awesome I attached a BSOD report

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RELEVANCY SCORE 53.6

I am bein plagued by random blue screens and random black screens or freezes. This has been happening for upwards of a year now. I really cant pinpoint what is causing it. Ive done memtest memory is ok.

The specs are

windows 7 64 bit
Antec Fusion case 430w
Amd Athlond Dual Core 4850e 2.5ghz
samsung hd103uj 1tb
motherboard is gigabyte ma78gm-ud2h
2*2gb corsair memory
computer outpute to both hdmi and monitor

I have tried everything somtimes i think it is the amd drivers which are the latest.
done memtest ok.
sometimes getting smart errors on harddrive.
sometimes it seems if just playing videos cause ti one point was only crashing when watching certain online videos.

Done numerous clean installs this is the latest one.
sometimes will do funny things in post like lock up or lines or be slow to post.
i dissconnected dvdr and seems to load up quicker so then thought wasnt enough power for the comp.
I took the computer to a repair shop and the guy said the motherboard was short circuiting on the case. The computer was ok for a couple of weeks but then started again. It can function fine for a while or then just constantly blue screen

Im just totally lost. I have attached the mini dump since the latest reformat .

Please please can some one give me some advice. Thanks shaun

A:blue screen black screens freezing nightmares lol

Code:
dtsoftbus01.sys Thu Jan 13 03:27:08 2011 (4D2EB75C)
Start off by uninstalling Daemon Tools. It is known to cause problems with Windows 7.


Code:
Rt64win7.sys Thu Feb 26 04:04:13 2009 (49A65B0D)
Update your Realtek drivers - here

Run these tests and report back the results
1. Memtest86 - Run for 7-8 passes - RAM - Test with Memtest86+
2. Prime95 - Run all three tests for 3-4 hours each or until fail - http://www.sevenforums.com/tutorials...t-prime95.html
3. Hard drive scan using SeaTools - Both long and short tests


Code:
Event[957]:
Log Name: System
Source: Microsoft-Windows-DiskDiagnostic
Date: 2011-04-14T16:23:40.315
Event ID: 1
Task: N/A
Level: Critical
Opcode: Info
Keyword: N/A
User: S-1-5-18
User Name: NT AUTHORITY\SYSTEM
Computer: Mallon-PC
Description:
Windows Disk Diagnostic detected a S.M.A.R.T. fault on disk SAMSUNG HD103UJ ATA Device (volumes C:\;D:\). This disk might fail; back up your computer now. All data on the hard disk, including files, documents, pictures, programs, and settings might be lost if your hard disk fails. To determine if the hard disk needs to be repaired or replaced, contact the manufacturer of your computer. If you can't back up (for example, you have no CDs or other backup media), you should shut down your computer and restart when you have backup media available. In the meantime, do not save any critical files to this disk.

Event[958]:
Log Name: System
Source: Disk
Date: 2011-04-14T16... Read more

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RELEVANCY SCORE 53.6

This has been an issue that's eluded me for sometime. I'm not sure what caused it to start, but this is something that bothers me. It would be up to 1-2 hours before my computer will start freezing. Once this happens, it seems me processor skyrockets up to 70-80% and then freezing every 1-2 minutes before black screening.

This error was found in Application of Event Viewer:

Event filter with query "SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 99" could not be reactivated in namespace "//./root/CIMV2" because of error 0x80041003. Events cannot be delivered through this filter until the problem is corrected.

I'm not sure if this error is directly related to my issue, but I was posting as much information for you guys to work with.

A:Windows 7, Constant Freezing and sudden black screen

Hi Welcome to Seven Forums .. Read the Link below ..
Event ID 10 is logged in the Application log after you install Service Pack 1 for Windows 7 or Windows Server 2008 R2

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RELEVANCY SCORE 53.6

My computer goes to a black screen even while I am working on it. Sometimes I can see the task bar, other times I can't. If I press the Power button, I can get the screen back and other times I can't so I have to power down by holding the Power button.

The system also shuts down on its own and then freezes on the blue "Windows is shutting down" screen.

It is taking a long time for the computer to recognize anything I attach to the USB port.

Typing is very slow. I can type a URL and sit here and wait for the computer to finish my typing.

Windows was reinstalled, drivers updated; problem continues.

Any ideas what I can do?
 

A:Inspiron 1501 shutting down and freezing - black screen

I suggest you download HiJackThis v2.0.2, install the program. Open HJT and click the Do a system scan and save a logfile button. Copy the HJT logfile and paste it here in a post.

Do NOT fix anything. One or more of the TSG members will review the log and provide comments/actions. I am not qualified to provide analysis of the HJT logfile, but others are, so be patient and I'm sure one of them will get to it.

Raybro
 

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RELEVANCY SCORE 53.6

On my 2nd X1 extreme, the first was bricked. Everytime I boot into Windows, I experience a freeze and afterwards a black screen after some time (a minute or so). The laptop became unusable in windows. I have all the windows and vantage updates. I disabled all remote management stuff in the bios, disabled all secure boot settings, set some keyboard preferences (swap ctrl-fn etc.) and changed my graphics adapter to discrete only. I tried windows restore and after experiencing some blue screens, that helps a bit: still freezing, but not always. When I reapply all windows and vantage updates the laptop goes back to the same behaviour: boot into windows and after a minute or so a total freeze, followed by a black screen some 5 seconds later and still later fans spinning up to full speed. The updates include the latest graphics drivers, and I think the issue maybe has something to do with these graphic updates, but not sure.Some more observations:- The laptop never froze when Windows was applying updates. This takes longer then the usual time to have it freeze.- During updating the laptop, when I logged into windows, I sometimes got a windows notification saying the gfx driver failed to start and windows is reverting to a generic driver. I can't remember exactly, but I think the laptop never froze when using the generic one. I run the machine in dual boot and on linux the behaviour is absent. It does have sleep issues in Linux where it also freezes when coming out of slee... Read more

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RELEVANCY SCORE 53.6

Hello, over the last week to week and a half my computer has been getting worse and worse. I think its triggered by right clicking objects although I dont think thats entirely whats causing the problem. The screen will freeze and then the monitor will turn black and the computer will have to be restarted. The problem can occur as frequently as 3 times in 10 minutes currently. From the last day upon restarting some images have traces of minor pixelation errors, especially the windows icon as the PC is restarting and certain other random/minor images like above my back/forward, refresh and stop bottons in IE appear pixelated. Pixelation is now at high levels. As I'm posting this the problem occured and the screen went to a blue screen and mentioned something of proceeding with a physical memory dump and i restarted right away. I have avast running with script blocker(although turned it off for the DDS) so I dont know what may have pentrated the PC to cause this if it malicious. I'm running a Dell 4600 with windows xp. Here are my logs:Logfile of Trend Micro HijackThis v2.0.4Scan saved at 6:08:25 PM, on 9/13/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOW... Read more

A:PC frequently freezing to black screen with extreme pixelation

bump

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RELEVANCY SCORE 52.8

I just got my computer last week, and for some reason, screen goes black and nothing happens after i log off or switch user...then I have to restart computer to start it back up. Screen switch light still blue, so it doesnt sleep, and computer blue light stays on ( no blinking sleep indicator) so it just doesnt do anything after I log/switch. I already updated bios and graphics card which is nvidia 9500gs.
Any ideas?

A:Screen Going black- freezing or stuck when logging off/switching users

Slow shutdown/User log off can be a result of little ram, or frag. This was also a commom issue even with 4GB of ram prior to SP1.

Try defragging.

Are you using reg cleaners, or using any media extenders? (i.e., Xbox)

If it is a desktop you may want to see If it is using "Away mode", or "prevent idling to sleep" mode (this is common for extenders).

Also,

Try this to sfc/scannow
System Files - SFC Command

How To Make Vista more responsive and faster

Memory Diagnostics Tool

Further resolution issues may be to check the GPU, and other issues through Vista diagnostics. Do the above first though, still if it offers resolution

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RELEVANCY SCORE 52.8

Hello,

Initially I had a problem with a BSOD for video scheduler, I installed the latest driver for my video card and I stopped receiving that BSOD. In its place, I began having a new BSOD stating, "An attempt to reset the video driver failed..." x0.00000016, so I followed the instructions on another link from this site and uninstalled the AMD driver and then used Driver Fusion to remove the remainder of it. Then I installed the latest driver.

Now I receive no BSOD, but while playing Company of Heroes, after a few minutes of play the screen froze and then went black, and the computer was completely unresponsive. I left it for a while to see if it would restart or show a BSOD, but nothing happened and I had to manually restart.

I have tried playing Diablo 3 to see if it was just that game, and it froze as well, but never went to a black screen, but the computer was unresponsive.

Not sure where to go from here. I have included everything SF Diagnostic generated.

Thank you for your time!

A:Computer Freezing/Black Screen during gaming/watching videos

Follow it : STOP 0x116: VIDEO_TDR_ERROR troubleshooting

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RELEVANCY SCORE 52.4

fresh install of win10 x64 pro from usb using the media creator tool.

First off, I upgraded from win7 to win10, and the freezes with black screens started.

I reformated, did a fresh install from USB, same thing happened.

I assumed it might have been a failing hard disk, so I stuck a new hard drive in the machine, and am getting the same results.

thanks for any help!

A:fresh win10 x64 pro install random freezing, black screen, no bsod

just happened again. I have this PC connected to a TV via HDMI.

when the freeze occurs, i can tell I lose control of inputs (mouse/keyboard) and the screen turns black for a couple of seconds, returns for an instant (again frozen), and then goes black. audio seems to continue, but bugged out. the hard drive activity light stays solid. when the hard drive activity light stops, so does the audio.

here is the latest collection
*also i notice google chrome seems to bug out on me. randomly certain tabs will not load, and remain all white, and not respond.

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RELEVANCY SCORE 52.4

Ok, I just put this computer together for my mother in law and it's been randomly freezing, usually with a black screen and an oversized mouse cursor arrow. Once it had like 4 mouse cursor arrows.
This is what the even viewer says;
The Monitor Image service terminated with the following error:
A dynamic link library (DLL) initialization routine failed.

Google has been no help at all.
I think I may need update the video drivers but I'm not sure. I've been trying to download them since early this morning but the computer crashes before I can.
 

A:New build, freezing occasionally w/black screen and oversized mouse cursor

which operating system is this and what are you using for a graphics card?
 

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RELEVANCY SCORE 52.4

I put new memory into a friends computer. She has an HP Pavilion 511w. It came with 128 MB and can hold up to 512. I got the right memory because even the company I bought it from says it is right oemworld. I put in 2 sticks of 256. No problems putting it in and the computer recognizes it because it shows 512 now. Here is the problem.

When I started the computer back up everything was fine then an error message came up saying I needed to update the video driver I assumed because of more memory and as far as I no she had never updated it and it is at least 4 years old. I first went to the HP Site and looked under her computer the 511w and it had a driver update there for a Intel Extreme Graphics Driver update 02/2005 version 6.14.10.3943 6.36MB, the one in her computer matched that except for the extreme part so I downloaded it and thought that was it. It worked ok for a while then started freezing up and the monitor would go to a black screen. I got looking and hers was an 810E (I think I remember that?s what it was) anyway I went to the Intel site and found the driver that should have been put in it was for the 810E chip set. I have an extra computer here at home that is also the 511w so I downloaded that driver into mine and everything works fine. Anyway I went to her place and was going to roll back the extreme driver I had put in and then put the one in from Intel. I went into device driver and open the adapter and double clicked on it and went to the driver and clicked ... Read more

A:Solved: Windows XP SP1-Memory in-driver not working-freezing-black screen-Please help me?

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RELEVANCY SCORE 52.4

Recently, my windows 10 anniversary update has either been freezing just after booting or is stuck on black screen after installing AMD Crimson. Even after rollbacking to version 16 from 17, it's not working. But when uninstalled or disabled, everything is working fine. How should I fix this problem? My graphics chipset is Radeon r9 m375 and my laptop is Lenovo Z51-70.

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RELEVANCY SCORE 52

Hey I'm new to this forum! I just joined so I could be able to post about an issue I'm having with my notebook laptop. I completely wiped the computer clean and back to factory settings and had 3 malware test scan the whole computer and everything is clean!

The laptop startsup into OS and can stay on for a good 10 mins without freezing if left alone. When the computer does freeze it freezes my screen so nothing is moving including the mouse cursor, Sometimes it'll just go to a black screen but the computers fans and keyboard lights are still on. I feel like it could be a ram or hard drive thing only cause I've gotten messages like this one before when just starting up the computer before windows logo even pops up.


And a random blue screen of death one time but rarely ever that.

Any ideas on how I could stop the freezing? Really need this laptop for school!
I do have windows installation disc!

A:Wiped clean GateWay NV53A NoteBook Laptop freezing to black screen.

Someone please help!

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RELEVANCY SCORE 48

Hello! I have a problem that started a few weeks ago and seems to be getting worse. In about 30% of the startups the computer becomes frozen, with a black screen, without a cursor or anything. This happens just before the blue "welcome" screen should appear.
After reboot, the computer starts up fine, or freezes again. Sometimes I have to try 3 times before I get it working.
I have tried updating windows, updating several drivers, but I'm at a loss. I have called Packard Bell and they gave me the standard "restore factory settings"(which is essentially format C:/) solution, but I would like to try something else before I do that.
Please let me know what information you need about this system.

Thank you for your time

A:freezing with black screen before the "welcome" screen

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:





Quote:
H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link)

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Scanners (read the details at the link)


Beyond that the black screen issue is very complicated - and you'll find many, many different solutions for it with a Google search. That being said, you can try as many of them as you like - but I find that System Restore (NOT a system format) is the most reliable way to fix this. If System Restore doesn't work (or there aren't any restore points available) then I'd go with Packard Bell's recommendation.

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RELEVANCY SCORE 47.2

 Hi all,First post!  My Dad's Lenovo laptop goes to a black screen when starting up, so is unusable.I haven't seen it in the flesh yet but have started to research things for him and have found that 'black screen' shows up quite a lot for Windows 10 and Lenovo PCs! We were so impressed with my Dad's PC I've ended up with the same model myself:Lenovo YOGA 500 Convertible Laptop, Intel Core i7, 8GB RAM, 256GB SSD, 15.6" Touch Screen.Also labelled as: Yoga 500-15IBD Laptop (ideapad)  I see some people mentioning hardware failures and others device driver problems with the graphic card etc. but haven't read a definite cause/fix for this so far. I've just found this recent critical BIOS update for this PC which mentions the black screen problem:Software name: BDCN63WW Version 63[Important updates] Fix Win 10 lid close black screen issue.http://support.lenovo.com/gb/en/products/Laptops-and-netbooks/Yoga-Series/yoga-500-15ibd/downloads/D...I haven't seen this mentioned in the forums? Has anyone else used this?If the PC always boots to a black screen I'll obviously have trouble installing this! I'm hoping that it will boot in Safe Mode or I'm going to have some trouble installing it?! I don't know whether to install the BIOS update on my own machine which is running fine - I think I'll wait until I see my Dad's laptop first which will be in a few weeks. Has anyone had any experience of this BIOS update or other comments on this?Thanks. &nb... Read more

A:Yoga 500 'BLACK SCREEN' - BIOS update: "[Important updates] Fix Win 10 lid close black screen issue"

I'm still wondering about this... I've just updated the Lenovo Companion after seeing it mentioned in another thread. It looks like this s/w is supposed to scan the PC and recommend Lenovo updates - critical and nice to have ones. Initially the Companion was showing a critical update for Lenovo SHAREit and a recommended one for my BIOS. It says I'm currently on BDCN28WW and offered something like v61 and not the 63 I mentioned in my first post? After letting it update SHAREit and re-scanning the BIOS update is no longer being offered and still shows me on v28 ??? I'm not sure I trust this 'Companion' app!My laptop seems to be running fine so I don't want to break it updating the BIOS if it's not required. For all I know my Dad's broken one may be broken because it upgraded?! Does anyone else use/trust the Companion app?And has anyone else seen it change it's mind on recommended BIOS updates?Thanks.

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RELEVANCY SCORE 46.8

I have Windows 7 Ultimate 32 bit. So, these are my problems described in the title. I cannot change desktop from black, only can set a picture as a background.

When I am in pictures folder for example, I see blank or black thumbnails.
When I right click and go to personalize, I can see black themes instead of actual pictures.

I tried almost everything.
- reinstalling video driver
- clearing thumbnail from disk cleanup
- resetting dwm.exe
- going into safemode and then restaring into normal windows
- I tried fixing shell by using "fixshell"
- clearing & repairing registry errors
- ran an error checker
- ran a file checker

I have Microsoft Office 2010 - I heard that it could be the issue, but maybe I am not right, anyway...

I attached a print screen photo.

And, I am hopeless, any help please? Thanks

A:Windows 7 black screen, black or blank thumbnails, and black desktop themes

I noticed you're not running Aero. Click on last item, left side - "Troubleshoot problems with transparency...."

Office 2010 should not be a factor here. Public pics folder is empty - it should have sample pics in it.

Validate your OS installation - Genuine Microsoft Software

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RELEVANCY SCORE 46.4

I'm getting the black screen with movable cursor or KSOD (Black Screen Of Death) on Windows Vista.

What happens:
The system powers on.
POST
BIOS
Start windows normally
Windows splash screen
-> Black screen <-

What I can do:
I CAN enter BIOS and have reset the default settings.
I CAN press F8 to give me advanced boot options, but all options have the same result, apart from "Repair your computer".
I CAN load the "Repair your computer" option.
I CAN move the mouse around the screen.
I CAN press shift 5 times to get a dialogue to appear, but no control panel.
I CAN press the power button to shut down the system.
I CAN start up in safe mode, which is exactly the same, but with lower resolution.

I CANNOT seem to do anything else.

However, there are workarounds to accessing the hard drive:

I CAN use MSDaRT or the System Recovery Tool.
I CAN use the hard drive as an external USB hard drive on another machine.

What I've tried:
Startup Repair - Could not detect a problem.
System Restore - No restore points.
Windows Complete PC Restore - A valid restore location could not be found.
Windows Memory Diagnostics - No errors.
SFC Scan - No problems.
Stand alone system sweeper - No problems.
Hotfix Uninstall - Nothing to uninstall.

I also COULD do a partial or full "Packard Bell Recovery", which is essentially like reinstalling windows. I DO NOT want to do this.

I'm sure this is just a simple software issue real... Read more

A:Black screen with movable cursor or KSOD (Black Screen Of Death) Vista

I think I saw this post aver at Toms but I also think you gave some additional info.
I think what may be going on it during the switch from the windows low res video driver to the driver used in normal mode.

Since you can get into safe mode try to go to device manager.
Start|right click computer|properties|device manager.
Look in the display adapter.
Is there a yellow exclamation mark there?
Or is it showing the video that you know should be there?
Please post the video that the machine uses and or the PB model.

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RELEVANCY SCORE 45.6

i need to know what to do to get it off the black screen has to do with geuinnse i ant spell is said windows 7 its not a part of genunse 

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RELEVANCY SCORE 44.4

Hi, I have this 4 year old Lenovo Y560(config below)

The discrete graphic card has probably fried a long time ago, so last year when I did a clean install of Windows, I had to disable ATI Card permanently in the device manager using safe mode and used the Intel integrated card. A few days ago, I booted up windows only to encounter, "A disk read error has occurred, press ctrl+alt+del to restart" . I tried to boot up using WIN 7 install disc, but soon after the Starting Windows logo , the screen turns black and I am left with a cursor in a black screen. I tried to boot into Safe Mode but still I encountered a black screen with just the cursor .

I booted with Ubuntu live usb and was able to access all my partition and did back up and even formatted the Windows Partition. I tried to boot using a WinPe and faced the Black screen with a cursor again. I even reset BIOS to default, changed Graphics Adapter from "Discrete' to "Switchable' and vice-versa, but no effect at all. When I boot up using Ubuntu and ran lspci | grep VGA I can see both cards listed. I even tried to boot up using Windows 10 preview disk, still I get a black screen after the Windows loading screen.


I can't afford to buy any laptop presently since I am currently at college, so using Ubuntu for now. Is ther any way to install Windows 7 again? Is it possible to get the ATI Card working properly- reballing, reflow?
Any way to permanently disable the ATI card and get w... Read more

A:Black Screen During WIN 7 POST , Black Screen Even In Safe Mode

What other graphics adapter choices are available in BIOS setup? If you choose Switchable is there software on the Lenovo site for your model that's needed? Are you using the Display adapter software from there?

Have you tested your HD with the maker's HD Diagnostic extended CD scan, followed by a full Disk Check on a single disk partition you create?

Then work through the steps for Overcoming Windows 7 Installation Failures - Windows 7 Help Forums including trying an alternate install method (disk><flash stick) with new media. These steps overcome almost all install failures, so you'll be reasonably sure the problem is hardware or BIOS settings if nothing works. But don't skip any steps.

Try Clean Install Windows 10 Technical Preview to see if there's any difference with a more modern OS install. It's already a very polished OS and worth testing this.

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RELEVANCY SCORE 42.8

Need help fixing screen freezing which happens at random intervals e.g. sometimes around every 20mins, sometimes even faster. Sometimes the audio freezes as well. Tried troubleshooting tools and some online research but wasn't helpful. Would be helpful if someone could help me out asap
Here are the computer specs:
Alienware 17 R4
windows 10
I7 6700HQ
16gb ram
64 bit
intel graphics hd
GTX1070

Thanks in advance :)

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RELEVANCY SCORE 42.8

Issue: Computer started freezing after a complete factory recovery.

Gateway GT5405E Refurbished
2.8 GHz Intel Pentium D Processor 820
2 Gigs of Ram
Vista Home Premium 32bit

Ok so the computer started freezing after a factory recovery I had Dualboot of Vista HP 32bit and Ubuntu 10.04. Well I decided I didn't want Ubuntu 10.04 on my computer anymore so I went to Google and downloaded EasyBCD to rewrite the bootloader. After the rewrite I restarted the computer let the computer load up restarted the computer and put in the recovery disc. I did a Factory Recovery as I said. Well after that I noticed I don't see Gateway Splash screen where it says hit F1 F2 or whatever to enter setup. Didn't really pay any attention to that so I'm on my computer after the recovery and went away to do something. I came back to my computer after how ever long and noticed the computer was frozen. Well at least the keyboard of mouse would not work.

Keyboard is PS/2
Mouse is USB

(I knew keyboard wasn't working because when I pressed num lock the light just stayed on)

So after a hard restart in which HDD check didn't come up but it did give the windows didn't shutdown correct screen and gave a choice between normal or safe mode. Anyway I did some looking 3 days straight found out turn off screen saver and screen turning off in power settings. So I did well the problem seemed to go away. Or at least it seemed like it did. I just wasn't leaving the computer idle for longer than 15 mi... Read more

A:Freezing, White Screen, Idles Causing Freezing

I don't think this is a blue screen of death problem, but hey it sucks to have a broken computer. Defragment the computer. load any CDs that came with your hardware. Did u update everything? (drivers and anything else that can be updated, just for updating sake). And just to be thorough, did u install any other software before it started freezing? Make sure your hard drive is not completely full. Test the memory by running Windows Memory Diagnostic just by typing it into search. I've read where it was recommended to turn off any IM service as it lowers security and slows down the system. As well, make sure you don't have a lot of things running at once, and make sure you don't have too many items running at startup. Windows defender > tools > startup programs (do this before installing new anti-virus protection, as that turns defender off. If u need to, temporarily turn defender back on just to list the startup programs), and see if too many programs are loading early and if you even want them to load at all. too many currently running and startup programs can slow down your system.

Check if you have a virus. If you don't have an anti-virus, recommend Microsoft Security Essentials and Malwarebytes. Check and make sure device manager does not list any non-updated drivers. If your computer cannot handle some aspects of vista like its theme, high display settings, and windows features that take up a lot of resources, turn as much as you can off so that they do not slow yo... Read more

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RELEVANCY SCORE 42.8

Hello,
I'm hoping for a bit of help and advice on this issue before I go taking anything apart or delving into the insides of my laptop or taking it to a repair shop.
When I turn the laptop on I get the Acer screen and then the top left quarter of the screen goes black and the whole thing freezes (see the attachment). However when I plug the laptop into my TV screen via HDMI it's absolutely fine and starts up no problem. Even when I take the cable out once it has started up it works fine on just the laptop screen but it's something about the start-up that makes it freeze. I also shut it down, unplugged the HDMI and started it up again on just the laptop and it worked fine again so really confused about what is going on.
Has anyone come across something like this before? I've attached my computer specs below too.
Thanks
 

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