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EXTREMELY POOR LENOVO ONSITE SUPPORT FOR YOGA 720 with full 3 year support and Accident Protection

Q: EXTREMELY POOR LENOVO ONSITE SUPPORT FOR YOGA 720 with full 3 year support and Accident Protection

Sent: Wednesday, December 25, 2019 1:55 AMSubject: 12/25/2019 1:00 a.m. Reminder 1 : STRONG COMPLAINT ABOUT EXTREMELY POOR SUPPORT FROM LENOVO FOR LAPTOP IN FULL WARRANTY AND ON SITE SUPPORT (Service Order # 7009854929 / CRM COMPLAINTS TICKET # 04150305)Importance: High Service Order # 7009854929 for laptop repairCRM COMPLAINTS TICKET # 04150305 for a full replacement Laptop Serial # MP19HSZWCustomer Contact Name : Sandeep AichCustomer Contact Phone : 1-908-380 1362 (US Cell phone)Customer is on US East Coast and is available for contact from 9 a.m. to 12 midnight EST on this matter any day of the week including weekdays.THIS PROBLEM MUST BE SOLVED BEFORE JANUARY 3, 2019 I AM AN EXTREMELY UNHAPPY OWNER OF A LENOVO YOGA 720 LAPTOP WHICH IS UNDER FULL ON SITE SUPPORT CONTRACT. THIS IS A STRONG COMPLAINT ON THIS MATTER. PLEASE NOTE THAT THIS DEFECTIVE LATOP MUST BE REPLACED / REPAIRED BEFORE JANUARY 3, 2019. MY DAUGHTER USES THIS FOR HER COLLEGE AND SHE IS LEAVING AFTER JANUARY 3, 2019 FOR COLLEGE. IF SHE DOES NOT HAVE A WORKING LAPTOP THEN SHE WILL NOT BE ABLE TO JOIN HER CLASS AND WILL NOT BE ABLE TO GRADUATE ON TIME. Going forward I will call LENOVO COPORATE OFFICE and send 3 emails every day till this situation is resolved. Lenovo Yoga 720 laptop purchased on July 18 2017 with 3Y On-site + ADP (Details at the bottom of this email).Repair request submitted on December 15, 2019 Service Order #: 7009833214 (See below)Delay notification was sent on December 17, 2019 to me (See below)December 18, 2019 Service Order #: 7009833214 was marked complete although incorrect parts were received. The tech ordered new parts.December 21, 2019 new Service Order #: 7009845651 was created.December 24, 2019 Service Order #: 7009845651 was marked complete although hand rest part was still damaged (new part ordered again). ALSO THE SCREEN IS NOT WORKING AS TOUCH SCREEN ANYMORE. THIS IS NOT ACCEPTABLE AS TOUCH SCREEN FUNCTIONALITY IS NEEDED FOR COLLEGE CLASS WORK.December 24, 2019 new Service Order # 7009854929 created to repair the laptopCRM ESCALATIONS COMPLAINT TICKET # 04150305 created for a full replacement THIS SITUATION MUST BE SOLVED BEFORE JANUARY 3, 2019. In case a full replacement is provided thenthe replacement laptop has to be new (NOT REFURBISHED).the specs of the replacement laptop including the operating system must be same or better than the current one.The power adaptor must work with the new laptop or the new laptop must come with its own power adapterLenovo support has to take the hard disk out from the current laptop and put it in the new laptop.Lenovo support must then work with Microsoft so that the Windows license with the hard disk is recognized on the new laptop motherboard.The 3Y On-site + ADP must apply to the new laptop as well. I am copying the management of Lenovo to make them aware of this issue. I will be calling the corporate office going forward 3 times every day and will be sending 3 reminder emails every day to get this problem resolved. I am working with Chris (Lenovo Support Call Center (877) 453-6686 Supervisor and ID : 23203)I have worked in the past with Jae (Lenovo Support Call Center (877) 453-6686 ID : 401904).Malik (phone 1-609 346 7141) is the Worldwide TechServices technician who is working on behalf of Lenovo to fix the latop.Worldwide tech services phone : (866) 856-9899

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RELEVANCY SCORE 200
Preferred Solution: EXTREMELY POOR LENOVO ONSITE SUPPORT FOR YOGA 720 with full 3 year support and Accident Protection

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RELEVANCY SCORE 104.8

having had this yoga700 14 for a year ,a nd today it is dead , no power at all , the  the LED indicator light is not on even with the adapter plug in . ONE year , this is the shotest life laptap that I have ever own. And I have had it sent to Lenovo's depot center four times in this one year . I can only say that their skill is terrible , every time I received my computer from the cemter , my computer would have some new ugly scratches and some sign and distorting edge which was apparently caused by improper disassembly operations. A month ago the computer could not boot up , and it was sent in again and they replaced the motherboard . in just a month, it completely  dies now ,  it does not have power at all, the power led indicator does not turn on at all , even if I have tried several confirmed working adapters. So you can see how poor their quality is   warranty is expired now , I m really disappointed with this first lenovo product I owned  , it was the first and it would be the last lenovo product in my life.       

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RELEVANCY SCORE 96

Debasmita from LENOVO threatening me that she will see how my issue will get resolved if I don?t listen to her. Lencare ID# C180312002 || S/N# PF0VK59K || SO# 7008546861 I purchased my laptop four months? back and on March 7th I registered a complain of Laptop Screen is dead and if I connect to HDMI port to another screen it works. The engineer visited to my place on 10th March and replaced the display screen, while opening the laptop the screen packing was loosen up even after my request the engineer kept saying nothing will happen to the new gaps which were formed after display screen replacement. After few hours of service, the screen started flickering again and got completely dim, now the display works sometimes and sometimes it won?t.I register the complaint again on display screen, they sent an engineer after two days and opened the laptop again to check the same display issue, engineer not only opened display Screen but also back panel of the laptop.The display screen issue he confirmed the display will need to replace with one cable and Basel, total three parts. He took pictures of screen frame gap and noted the same in service slip that the laptop packing is gone off and will require new packing. After he went off I observed that now my laptop?s touch pad light has switched off completely.There was only one issue with display but LENOVO service support has introduced few more issues now 1-  DISPLAY ISSUE was introduced - Reason (Auto... Read more

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RELEVANCY SCORE 92.8

Why wont lenovo work to make drivers for window 10 for its entire line. This is just poor customer service, We have 2 other laptops in the family that did not originally come with 10 but have been able to switch over to 10 with minimal problems( just going to the manufactures website and getting correct drivers) Lenovo does not seem to care about the customer once they have made the purchase. They sell us a product with windows on it and if you are using auto update it automatically would upgrade you to win 10, I was able to make my laptop work fine with windows 10 initially but this last build it will not work. Lenovo has been zero help, just endless conversations on the phone and being transfered from one person to the next. Why cant they just have an option to email someone about these driver problems or just admit they will not release/updated drivers for 10 and make and official statement that 10 will not be supported ever on older models I thinks the customer service is pathetic and now know why apple has such big market share.

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RELEVANCY SCORE 92.4

I am consistantly getting less than 5 hours on my yoga 920 even though the reivews and sale marketing state 15 (or 10 or uhd). I have taken a number of steps to reduce power consumption. Shut off cortana, set to power saver plan,an low brightness setting. I have been using the system only lightl for web browsing and readng gmail. Is _anybody_ getting decent battery life from their yoga? If so please provide advice. I spoke lenovo technical support that they stated that 3-5 hours is expected - not the 10-15 advertised. I feel that I have been sold a bill of goods by their advertising and reviewers. From the chat" JOE LAW: what battery life should I expect for my yoga 920 JOE LAW: is it the 2-3 hours you first stated Shaine: 3-5 hours is the normal battery life for your unit. Shaine: And all the depends on how the computer being used.Shaine: I understand that and I would feel the same way, that's why you may consult our Sales Team to check what they can do about you concern, Joe.

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RELEVANCY SCORE 92.4

I am consistantly getting less than 5 hours on my yoga 920 even though the reivews and sales marketing state 15 (or 10 for uhd). I have taken a number of steps to reduce power consumption: Shut off cortana, set to power saver plan,and low brightness setting. I have been using the system only lightly for web browsing and reading gmail. Is _anybody_ getting decent battery life from their yoga? If so please provide advice. I spoke lenovo technical support that they stated that 3-5 hours is expected - not the 10-15 advertised. I feel that I have been sold a bill of goods by their advertising and reviewers. From the chat" JOE LAW: what battery life should I expect for my yoga 920 JOE LAW: is it the 2-3 hours you first stated Shaine: 3-5 hours is the normal battery life for your unit. Shaine: And all the depends on how the computer being used.Shaine: I understand that and I would feel the same way, that's why you may consult our Sales Team to check what they can do about you concern, Joe.

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RELEVANCY SCORE 90.4

Yoga 910 - Fragile Screen, Long Repair, Poor Customer Support - Suggestions? Hello all. I've seen a few similar posts and I'm not sure if people are getting answers via private message, so I figured I'd post and hopefully get some advice.In short, this post is regarding- Yoga 910's extremely fragile screen.- Lenovo's very poor repair service and customer support.I have (had?) a Yoga 910, which sat on a stand on my desk happily for about two months before the screen had mysteriously cracked, originating about 1/4 of the way down from the top right corner and extending all the way to the top and bottom of the screen. It was pretty surprising, given it doesn't really ever move from my desk. I'm wondering whether or not these screens are, in general, extremely fragile. I've seen a few other posts about it, but it seems odd that the screens on a convertible, which one would expect should need to be designed to withstand a lot more abuse than a normal laptop, would be so flimsy. On my laptop even the chassis itself seemed very weak and pliable. Is this kind of par for the course with this line, or did I get a dud? Maybe it has to do with the high DPI screens (which I have) versus the regular screens?Second, I'm wondering if anyone has advice on how to get in contact with Lenovo support regarding depot repair services. Of course there is the normal support line, but each time I've called I've been given different (and conflicting) information, and it seems like the bottom line is th... Read more

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RELEVANCY SCORE 85.6

Hi  We have purchased a Lenovo Yoga Laptop on 20.01.17. From 10th of April onwards , there is some issues with Laptop Power Button .We are not able to switch it on using power Button. We had a talk with call center executives, Senior Executives & service Head of Kolkata, but still there is no proper update. We are still in Dark .They are not able to provide any proper information about parts availability.Ticket Ref No. is 7007963157.As the Laptop is very high valued  & purchased on the month of Jan.We are in regular touch of Service Head since last week & he is still not able to provide proper info about the parts availability .NOw he says he is sending an engineer to inspect.THis is not at all acceptable.  Any suggestions Would be helpful.

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RELEVANCY SCORE 85.2

Hello, First of all - I am angry and I will not hide this. Polish Lenovo 3rd party support actually makes me sick of whole company, below, short story how Lenovo brand from "recommending to everyone" turned into "do not recommend at any circumstances".  I bought a Yoga 910, paid in poland 6700 PLN which after currency exchange to USD is almost $2000. Reason for this was mainly - I trusted that if I buy it, OOBE will be great for years. Turned, I was totaly wrong.  Few days after I bought this laptop, my screen started leaking pixels, on bottom right side, there were leaked pixels to the point that after long usage, especially under charger, whole right side of the screen had big color lines, right where taskbar icons were. I have send this laptop to RMA, after a week I got it back and here the extreme disappointment begins: - Screen rotation sensors were dead- Tablet mode was dead, keyboard was normally working when I tried to use it as a tablet- Hinge connecting screen and body is loose, half of the elements move, in short - in terrible state I have sent is again to RMA as service complaint stating all of above. What have support done: - Fixed sensors- Didn't fix the hinge, it is in even worse condition now- Laptop body was dirty, I had to clean up some weird red fluid from it- Camera is broken to the state that hardware managment shows it as a simple PC Camera with hardware ID of..... an chinese USB stick. Non of Lenovo drivers w... Read more

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RELEVANCY SCORE 85.2

My Lenovo Yoga 900 has a cracked screen. I called Lenovo and the rep that I talked to told me they don't do repairs and told me to take it back to Best Buy or to another computer repair tech to have it repaired.   Best Buy said they couldn't replace the glass and neither could the tech that I took it to. This seems absurd.  Why would anyone pay over $1200 dollars for a laptop that can't be repaired if needed?  I'm at a loss, I don't know what to do and I want it fixed.  Does anyone have any suggestions? I just find it very hard to believe that Lenovo won't repair their own merchandise.

A:Can't get support for Lenovo 900 yoga

Who did you call?  If you have a nearby Lenovo Premier dealer near you, you might carry it in.  It certainly can be replaced.  (It might be expensive.) The manual indicates that the entire assembly (hinges, lid, etc.) are replaced as a unit, but I'm sure it can be taken apart, but I I have never done so I cannot describe it.  I have done similar models and they took less than 1/2 hour.  My guess is that it simply snaps together, but as I said, I haven't done it so I don't really know.

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RELEVANCY SCORE 85.2

Hello Can you anyone recommend any pen for the Lenovo Yoga C740 15.6 ?. The information on the website is not helpful Thank youRaj 

A:Lenovo Systems That Support Pens for Lenovo yoga C740 15.6

Hi @RajJC,
 
Welcome to the Community Forums.
 
Based on the Accessories and Options Compatibility Matrix (OCM), the compatible pens are GX80U45008, GX80U45010. 
 
Hope this helps.
Auxen

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RELEVANCY SCORE 85.2

New Yoga 700-141SK: Ran the Lenovo Support Center Hardware Scan and the Video Card Mathematical Operations Test has failed rendering the Report: WVC007002-UL7BPL. Is there a tried and proven solution out there? I have had a look at the solutions on the forum and am not satisfied that the solutions offered prove that the problem has been resolved. It is reasonable to expect Lenovo to make available a solution as a matter of course instead of end-users of "afflicted" Lenovo devices having to request/search for a solution(s).

























Lenovo Support Center Hardware Scan - Video Card Mathematical Operations Test Result Code; WHD00V000-UL7BPL.JPG ?98 KB

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RELEVANCY SCORE 84.4

I bought my laptop from USA and i am currently located in INDIA, but i am having some issues with it, & there is no other way to contact, other than this forum. The chat does not work outside US, & the phone number is for US callers only. Please tell me how to contact you guys? I even contacted LENOVO INDIA CUSTOMER SUPPORT, & they have no idea as to how to contact LENOVO USA CUSTOMER SUPPORT.

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RELEVANCY SCORE 84.4

HiAnybody who know if my Lenovo yoga 710-14ISK 8 i7 8gb 256 can run from a 1TB SSD? I plan to clone and change the original 256 gb ssd m.2 to a SanDisk x400 1TB. However, I have seen som comments on that the Lenovo doesn't support than big SSD? Anybody who knows?   

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RELEVANCY SCORE 84.4

I bought my wife a brand new Yoga 920 for Christmas in December 2017 for 1,299 dollars plus tax.  It was blazing fast. Set up was so smooth. The computer operated flawlessly. Best computer we have purchased in years. Only 4 months later, April 19th, when we tried to wake the computer up, it would not start. They keyboard backlights and power button would just flash. That was it. The screen stayed dark and nothing would happen. I called Lenovo support and they had me run through some basic troubleshooting and eventually told me the laptop had a hardware failure and I would have to send it back to them OR I could just bring it to a local Best Buy for repair. Since Best Buy was only 5 miles from my house, I brought it there. Only to be told by Best Buy that they don't repair them and they had to ship it to Lenovo anyway.  It took a month to get it back. So for a month we were without the computer. Then when we got it back, it was filthy. Scratched up, covered in greese and dirt. When I opened it up, there were hairs and food crumbs on the keyboard. The touch screen was covered in greesey finger prints that looked like they were just rubbed across the whole screen. It was disgusting. See pictures of the laptop below.  Furthermore, when we booted it up, it was slow. I mean SLOW. All our of documents were gone and the drive was wiped. We lost everything that was not backed up yet - including my 2017 taxes. We fol... Read more

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RELEVANCY SCORE 84.4

Dear AllIst:I have bought new yoga 8th generation with active pen option.I am using this pen but i am unable to scroll pages when i try to scroll up down but scrolling is  working with my finger scroll at any part of screen.2nd: copy paste dialog option is not appearing when i try to select some text for copy. 

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RELEVANCY SCORE 84.4

Hi, I bought my Lenovo Yoga 11e from Amazon. The specs of this laptop is 2016 model, 128GB SSD, 4GB RAM, Windows 10 64bit. I recently ran the Samsung Magician software and also Crystaldisk info software. It showed that the SSD is only running at 1.5Gbps though it is capable of SATA 2. The reason I did this benchmark on the laptop was because I frequently heard some noise from the speaker when steaming a youtube video. There seems to be some bottleneck with disk IO or maybe CPU. Memory is definitely sufficient for 4GB. Anyone has information how to upgrade to the SATA 2 interface would be greatly appreciated. I checked device manager that I am running the standard ACHI interface which I suppose comes with windows 10. Thank you!

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RELEVANCY SCORE 84.4

So, I am curious about this topic. I'v been searching the internet with this answer: Does yoga 720 support pen tilt, but did not get an answer.

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RELEVANCY SCORE 84.4

Hi, is this pen compatible with yoga 520? https://www.amazon.it/gp/product/B00VES9FHG/ref=s9u_simh_gw_i4?ie=UTF8&pd_rd_i=B00VES9FHG&pd_rd_r=T7... On the product page it is written that yoga 520 has the active pen support, so i think that the better thing to do is to buy Lenovo official active pen (?)Thanks 

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RELEVANCY SCORE 84.4

I have tried installing various os's and it has all been giving errors or restarts even before installation on the boot screen. The spec of this laptop is AMD A9 9410 cpu - 8gb ram. I have tried installing Phoenix OS, Prime OS, CloudReady and nothing worked. Does this laptop config have no support for these os's? please help me out. Regards,  Vaishnav Vinod

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RELEVANCY SCORE 84.4

Hi! I am interested in purchasing lenovo x1 yoga. The ssd options are (as shown in the attached picture) Unidad de estado sólido de 256 GB, SATA3 OPAL2.0: con capacidad      Unidad de estado sólido de 256 GB, PCIe-NVMe OPAL2.0: con capacidad     [ añadir 84,70 ? ]Unidad de estado sólido de 512 GB, SATA3     [ añadir 217,80 ? ]Unidad de estado sólido de 512 GB, PCIe-NVMe     [ añadir 306,13 ? ]Unidad de estado sólido PCIe-NVMe de 1 TB     [ añadir 342,43 ? ] So it only specifies that two of them support OPAL. Do both the 512 gb and 1tb nvme support OPAL? Thank you in advance.


























lenovo opal inquiry.png ?77 KB

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RELEVANCY SCORE 83.2

I just bought one of these laptops and the support called me, and said that the Yoga 520 (80X800B2HV) does NOT support pen touch because it does not have a pen... (?) I've checked every forum posts about this device and I've not ever read that a Lenovo Yoga 520 14" does not support pen touch. What do do you think?Does it support support pens or not?The Wacom Bamboo Ink compatibility list does not say any specifications about the 520 14", so it could work with every yoga 520 14" device, right?Thank you for your help!

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RELEVANCY SCORE 83.2

Hi Everyone,I've acquired a Yoga 330-11IGM and would like to also use it for some sketching/drawing. I've been reading some reviews on some stylus, but I've not made up my mind yet.Currently considering :Adonit InkAdonit Ink ProPac Dot S PenWacom Bamboo Ink  As I know that some Pens and Devices don't actaully work together, I was leaning more towards the Ink Pro as it seems to be the one with a broader compatibility range....But Still, I'd like your advice if It'll work with my Yoga.In Adonit's Site, about compatibility, says:https://www.adonit.net/support/ink-pro/Adonit Ink Pro will work with your device when the following requirements are met:Your device is a pen-enabled Windows tablet or touchscreen 2-in-1 laptop.Your device uses Microsoft Pen Protocol (MPP) to support active stylus.The brand and model of your device is listed on our website:  ...But i cannot find any info on in my Yoga uses MPP or some other protocol.https://psref.lenovo.com/syspool/Sys/PDF/Lenovo%20Tablets%20_%20Convertibles/Yoga%20330%20(11_)%20In...  Can someone give some pointers on what should I make sure that my stylus should have in order for it to work with my Yoga? Thanks in Advance!   

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RELEVANCY SCORE 83.2

Can anyone help.  My new'ish Lenovo 710 screen has cracked at the hinge.  There are several posts from other people with similar issues.  We all maintain this is a design fault - I certainly have not dropped/damaged mine and it appeared when I opened my laptop. But you get no help from support who tell you it is your fault if its cracked. How do get Lenovo to admit this is bad design and support their clients by replacing screens?  Any suggestions please - its like hitting yur head against a brick wall.

A:YOGA 710 screen cracking - no support from Lenovo

I just had the same thing happen to me just now as I opened my laptop and I don?t even use it often.

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RELEVANCY SCORE 83.2

I would like to know if Lenovo yoga 530 supports Microsoft Pen Protocol. 

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RELEVANCY SCORE 82.4

so our yoga 2 13 crashed - due to a bad hard drive.  in looking at the pages and pages of entries on this forum regarding hard drive failures in these machines i find it incredible that Lenovo doesnt do something.  When i called, i was told - too bad, you are out of warranty we wont do anything for you.  My response is that I will never again buy a lenovo product and will go back to Dell - i have Dell laptops that are 11 years old and still running, unlike my just out of warranty $1000 Yoga laptop.  such garbage they put out.  

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RELEVANCY SCORE 82.4

I'm attempting to use a 128 GB microSDXC UHS-1 U3 Samsung EVOplus SDXC card. It seems to work only if I keep it under 64GB. Is there any way to extend the range to use 128GB?

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RELEVANCY SCORE 81.6

Hi! I would like to know if Lenovo Yoga 520-14IKB type 81C8 supports active stylus input. Your reply is highly appreciated. 

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RELEVANCY SCORE 81.6

Hi! I would like to know if Lenovo Yoga 520-14IKB type 81C8 supports active stylus input. Your reply is highly appreciated. 

A:Stylus support in Lenovo Yoga 520-14IKB type 81C8

Hi jolly_olly,
 
Welcome to the Community Forums.
 
The Yoga 520-14IKB supports Active Pen technology.
 
"Featuring pin-point accuracy and palm-rejection technology, the Lenovo Active Pen emulates a natural pen-on-paper writing experience. Paired with new Windows Ink features?found directly on your taskbar?you?ll love the new ways you can turn thoughts into action. Write notes that sync up with Cortana to flow across your other devices; or get creative with a hand-drawn birthday card"
 
You can also review similar discussion here and here for further info.
 
Hope this helps answer your query.
 
Regards
 

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RELEVANCY SCORE 81.6

I was wondering what's supported for having an external screen, preferable 2.I had done some research online but wasn't obvious.

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RELEVANCY SCORE 80.8

It seems that X1C6 receives better support than X1Y3. How about the Yoga C930?

A:Do Thinkpad X1C6, X1Y3 get the same level of support from Lenovo as the Yoga C930?

Are you talking about calling Lenovo for warranty problems, or this forum?  If calling, "Think" products are handled separately, but X1C and X1 Yoga should be the same as each other.  If this forum, you are most likely to get the most help on products that are most widely distributed.

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RELEVANCY SCORE 80

So, my husband bought me a Lenovo Yoga Book last year for Christmas. I like it. I think it's cool to be able to draw on the paper (which is what I do traditionally) and have it show up digitized on the screen. I was able to do a couple of cool projects sketches on it, but I haven't used it to it's full potential I believe, so I put it down for a while. Then, I started to research different drawing apps, seeing all the amazing artwork that people were creating in these different apps and stuff, and it got me excited about going back to drawing on my Yoga Book. So, I went to try to draw in ArtRage, and when I would try to draw on the Wacom tablet with my pen, nothing would show up. However, when I would draw on the screen with my finger, everything showed just fine. I tried to update it several times, I tried starting it over, I tried using a different drawing app; NOTHING. The only time the pen would work on the Wacom Tablet is in Notesaver. Even if I had ArtRage open, anything that I try to write on the tablet will only come up in Notesaver. I wasn't trying to just factory reset it right off so I called technical support to see if there was anything that they would be able to do to fix it without me having to factory reset it.So, I called tech support and they told me that I would have to pay a fee of $40 to be escalated to their software support. So I paid the $40, and within 3 MINUTES  of speaking to me, the tech tells me to just factory reset it. I was LIVID. Like, th... Read more

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RELEVANCY SCORE 78.4

Hello, I bought lenovo yoga 500 14 ISK on January 2016. After 1,5 years later i aware that there is some problem on the left bottom side (near the hinge) than one week later i saw that screen and back lid seperated from left bottom side and when i look at in i saw that the screw hole is broken from inside and the screw is not tightening the back lid anymore. And my pc never dropped. It is under 2 year warranty and after i sent my pc to Turkey technical service, they said that your actions are completed and when i see the pc right side is broken. First of all i do not want to take back but they said that you can not take pc back so they force me to take my pc. day  by day crack is going bigger and bigger. When i called technical service they said that me (laughing) i forced the pc lid which is 360 degree. and also they said to me opening the lid from only one side causes this problem.  It is not written anywheere taht "dont open lid from left or right side" . I used 7 -8 years lenovo and also2 years work pc laptop Lenovo in very hard conditions and there is no even 1 problem. But my latest pc is falling apart day by day . Not a laptop anymore because opening lid will make my pc not work soon so lid is always open. I need Lenovo center help because people in Turkey unfortunately doesnt help for money. So i dont want them to repair my pc anymore too. After many discussion they are going to break other parts too and i dont trust them. Please help me to be repa... Read more

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RELEVANCY SCORE 78

I bought this Thinkpad in June of 2018. I've used it since for schoolwork. The battery has 205 cycles but is already down to 64% health. I understand that Lithium-ion batteries wear out over time, but for the cost of this laptop this kind of wear seems unreasonable. Is there anything I can do about it? 

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RELEVANCY SCORE 77.2

I purchased two ThinkPads (Yoga14) a few months ago. I purchased them from Best Buy. I purchased the Best Buy Geek Squads "dont worry everything will be covered" protection program. I discovered immediately the brightness control did not work on one of the two laptops. I took the laptop back to Best Buy. Yes, they could repair under warranty but I'd have to pay $150 to back up the laptop. I told them I have the "dont worry it's all covered" Geek Squad warranty, but this backup was not included. I then took the laptop to an authorized Lenovo warranty repair facility. They had it for three weeks only to tell me the only warranty I actually had was taking the laptop back to Best Buy or mail it into Lenovo. Its a very well thoughtout scam/colusion. So I still have a new laptop that has not worked properly since day one, a seller who is looking to extort another $150 on top of all the warranrty and protection I purchased. Mialing in a laptop does not seem to be a desirabe option when a warranty repair dealer is just down the street. Other than mailing do I have any options?

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RELEVANCY SCORE 77.2

We have two implementations of HP 3PAR storages (Production and DR). Both failed same week and led to a severe crash. We were able to recall our manual backups and go going after a week from stand alone servers We have reported to both HP NIGERIA and UK No one seem to care as its two momths now the boxes are just there not functioning. These are machines purchased in August 2014 at a huge cost.  Please where on earth can we get help??????????????????????????????????????

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RELEVANCY SCORE 77.2
RELEVANCY SCORE 77.2

I have purchased for $99 a one time support for my 8600 Officejet Pro.  The advisor COULD NOT fix my problem and could only recommend I buy a new printer.  I want a refund of my $99 (plus tax) purchase since my issue was NOT resolved except to spend more money.  Help

A:Poor Support help

Suttonsmimi Sorry, but this is just a community self-help forum staffed by volunteers. HP maintains no official presence here and we are not authorized to deal with warranty or equipment return issues.For these issues, you will need to contact HP Customer Support directly.If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!If you have trouble finding a phone number, then try: 1 (800) 474-6836---------------------------------------However, HP Customer Support is generally not available on the weekends, so you might have to wait until Monday to contact them.---------------------------------------Good Luck

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RELEVANCY SCORE 77.2

Below is a facebook post I made earlier.  It describes my feelings and opinion.

Just venting. Early this month I bought a middle of the line Dell XPS tower PC. The PC itself has been fine, but I have had some issues with the relationship between the SSD (C:\) and the primary storage HDD, D:\. Initially, the computer did not recognize (see) D:\ at all. I had chatted online with Dell support a couple times and they wanted to schedule a phone call. I gave them two days lead-time, and they were to have called me between 2:00 and 4:00 this afternoon. Now, I understand that I am retired, and that my time is flexible. I do, however, have a life, and made specific plans to be at home this afternoon. No phone call at all from Dell. They couldn't even take two minutes and call to tell me they were off schedule. I am ***. If I ever buy another computer, I doubt very much it will be a DELL.

A:POOR support

Open Disk Management to see all the drives on the computer. Right click on the Start button to get to Disk management. You should be able to see the 1 TB drive which might be empty now. Download something and choose the big drive--it might have a diff letter designation than D. Install some programs and make sure to change the default C drive selected to the the big drive for data. Explorer should see the drive when it has files and  programs on it. If you don't direct all Downloads and program installations to the big drive, the ssd will fill up too fast since C is always the default.  Move the Download folder to the data drive.

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RELEVANCY SCORE 77.2

Why is HP support so poor  Why was l on the phone  for over 5 Hours  .Why l can't a supervisor to  call .It's 

A:Why is HP support is so poor

@Den007

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

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RELEVANCY SCORE 76.4

So, I'm told my 17" Inspiron that I got my wife for Chirstmas in '14, that *** out (diagnosed as a mother-board in the spring of '16; count that 1.5 years of very easy use), that I saved the $300 for the repair (quoted after about an hour on the phone with support back in April), and spent two hours so far on support to get this detail and that, that I left two voice mails over the past month with no return call, ONLY TO FIND OUT AT THE LAST MINUTE BEFORE THEY SEND THE BOX FOR THE REPAIR, THAT THEY DON'T HAVE THE MOTHER-BOARD IN STOCK!!!!!  AND CAN'T TELL ME WHEN OR IF THEY WILL GET MORE!!!  Does anyone at Dell care?  I've been a Dell guy for years, guess I'll look at HP's!!!!!!!!!

A:2014 laptop used one year, no support?!!!

Whatever you buy next, the $100 or so you'll spend on a 3-year warranty is a good investment. You won't find the situation any different with any other manufacturer - all notebooks regardless of the name on the outside are designed and built by the same small pool of manufacturers, mostly based in Taiwan.  Just the top three of them supply most of the market.

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