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Factory image re-install but no emails in back up

Q: Factory image re-install but no emails in back up

Oh bugger

Had to do a factory image re-install and did a complete back up onto a 32 gig memory stick. So far so good, re-install went ok and personal files such as photos etc all re-appeared but once I got Outlook up and running I could not find the emails or address book.

Now it seems that there were two back ups on the stick but only a few weeks appart so has that compromised the file re-install and where the hell are my emails. I have searched for *.pst (I think that is what they are) but can find nothing at all. I did find an Outlook file called archive and that put some sent emails into the system but thats about it. When I look at the contents of the memory stick it says Home PC with a little CD graphic and when I go to the next layer it says Back up set and then the date followed by a number. The next layer then lists another back up which was the latest with a different number, the next layer gives over 60 folders on the earlier back up and only 6 on the later.

Any ideas as to how I can reslove this lot or have I made a mess of it all

Preferred Solution: Factory image re-install but no emails in back up

I recommend downloading and running Outlook PST Repair. It's a PST repair tool that I've used it in the past to recover emails, contacts, tasks and notes from corrupt Outlook files that are damaged or inaccessible. Supports Outlook 2000, 2002, 2003, 2007, 2010 and 2013.

You can download it direct from this link http://goo.gl/1bjhSi. (This link will automatically start a download of Outlook PST Repair that you can save to your computer.)

A: Factory image re-install but no emails in back up

Hi John,

Firstly....You'll have to enable viewing of hidden files and folders in Control Panel >Folder Options > View .

Then you may navigate to C:\Users\Specific User\AppData\Local\Microsoft\Outlook

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I went ahead and done a clean install of WIN7. I left the factory image in place. I also have the recovery discs from HP. I was just curious about it. I attached a picture and as you see with D. If I marked that as an active partition. Would it go through and recover? Not sure if it would since the MBR has been erased and replaced? Even though I have the recovery discs. I probably could have just deleted it. But decided just to leave it. The PC in question is a Compaq/HP CQ5210F. Also. When it boots. It says I can hit F11 for a recovery. But. I imagine that will not work any more since the fresh install of WIN7.

A:Am I able to go back to the factory image?

Quote: Originally Posted by FattysGoneWild

I went ahead and done a clean install of WIN7. I left the factory image in place. I also have the recovery discs from HP. I was just curious about it. I attached a picture and as you see with D. If I marked that as an active partition. Would it go through and recover? Not sure if it would since the MBR has been erased and replaced? Even though I have the recovery discs. I probably could have just deleted it. But decided just to leave it. The PC in question is a Compaq/HP CQ5210F. Also. When it boots. It says I can hit F11 for a recovery. But. I imagine that will not work any more since the fresh install of WIN7.

It's been a while since I've dug this deep into HP machines for something like this but from what I remember, as long as you have the small partition at the beginning of the drive [before C: ] and the FACTORY_IMAGE you can hit F11 and have fun. Beyond that, I have no clue what would happen if you marked the FACTORY_IMAGE as active. If I can remember right, FACTORY_IMAGE just contains what WOULD be on the computer if you restored it, not the actual restore software itself [where the micro partition comes into play]

Again it's been a while and my ADD was pretty bad when I was being told about how all of that worked. For all I know, there could be bacon involved.

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Alright folks, I've been doing some looking around, and unfortunately, W10 leaves a bitter taste in my mouth...

I'm interested in a new 2-in-1 mobile platform, such as the ASUS Transformer Book, the so-called "TabTops" or "LapTabs" (I think I agree with the former term a little more, but that's an opinion).

I'm thinking of investing in one of these powerful mini-platforms, but all of the newest ones come with Windows 10 on them, and I just want to go back to 8.1...

Can this be done? If so, do I need anything extra?

Software tools, ISO's? USB devices, etc.?

A:Install 8.1 over a factory W10 image?

You will possibly need 8.1 drivers for any specialist hardware on the device and of course you will need to purchase a license for 8.1.

I would do some research with your preferred suppliers - It could be that what is being advertised is actually an 8.1 device and relies on a free upgrade to Windows 10, Also if you contact the suppliers you may find that although they are pushing the new Windows 10 systems they actually have a number of "older 8.1 machines sitting on the shelf.

The normal situation when a new Microsoft OS is released is for a lot of discounting to happen with devices loaded with the previous OS - the free upgrade offer has, I think, masked this situation so a little research may actually find what you are looking for

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My daughter has an HP, model m7750n, AMD Athlon 64x2, dual-core processor 5200+2.60GHz, memory 2.00 GB, 32 bit operating system.  Could someone please tell me how she can go back to factory install. 

A:how to go back to factory install

Performing an HP System Recovery (Windows Vista)

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Quick Question, I just ordered a new spectre x360 and the first thing I want to do when it gets here is format it and install windows 10 pro clean.I want no part of HP's bloatware. There will be no weird warranty or support issues if I do this correct? 

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I have dell 7520 laptop with windows 8
I would like to install 8.1 
should I upgrade or fresh install ?? ( I could go to factory image and restore it and then upgrade)
one question I didnt find answer is : lets say I do a freash install iwth usb ' can I still use he factory image partition dell sent when IO got the pc ?


Thank you for writing the Dell Community Forum.
The upgrade from Windows 8 to 8.1 is recommended as it would preserve your files on the computer. You can also perform a clean installation if you have the Windows 8.1 media. 
If you perform a clean installation with the USB media, that would erase the factory image that came pre-installed with the computer.
Please check the following link for instructions and other support topics relating to upgrade from Windows 8 to Windows 8.1: 

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I'm trying to restore an old HP pavilion Dv6 to factory state.  The recovery image on hard drive is not working.  I lost disc one of the three disc system recovery discs I made so there no good.  I tried recovery discs from another computer but computer says they are not for that computer and will not work.  I downloaded a new image to a usb drive.  When I try to use the usb image from HP it says system restore discs have already been created and makes me cancel the process.  Can I override or reset something so the USB image will work?  how can restore windows 7 with no discs and original D: messed up?

A:windows 7 restore to factory image... lost image discs

You can find a video which will show you how to use the System Recovery partition to return your computer to the condition it came out of the box.

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On Recovery Partition.
Have had a search and can find nothing concerning the question I have - I'm not even sure if this is the correct forum.
I have a Dell Venue 11 Pro (5130) running Windows 8.1 Pro, what I would like to do, if possible, is to replace the factory restore on the recovery partition with a custom image so that if or when
the factory rest option is selected it uses my custom image and not the default one.
The problem I am having is that the default image is only 6GB in size where as when I create my custom image it is approx 14GB in size.
Is there a way of editing the default image to add in certain settings and software?

A:Replacing Factory Restore Image With Custom Image ...

Modifying the System Recovery partition is not what you want to do.  You will not be able to modify is, and you may find that you need to use this at some time in the future.  I would suggest that you use a program like Macrium Reflect.  You can find a tutorial for it here.

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My problem is that I am trying to restore a friend's Dell Studio 1555 laptop back to its factory settings, I follow the procedure mentioned on Dell's website however there is no Dell Factory Image Restore option. I have checked the laptop's Disk Management and there is a Recovery partition, in fact there are 3 partitions:

1. A 39MB OEM partition with no letter assigned.

2. C: Simple Basic NTFS with Status Healthy (Boot, Page File, Crash Dump, Primary Partition) 451GB.

3. Recovery: Simple Basic NTFS with Status Healthy (System, Active, Primary Partition) 14.65GB.

In short, when the computer starts I hit F8, I enter the Advanced Boot Options and select Repair Your Computer. I then select the language and login with the administrative account, however there is no Dell Factory Image Restore option there. My options are shown the image below:

Another issue that concerns me is that on the picture above it says Windows 7 on (D: ) Local Disk, however there is no such partition on the laptop's disk.

I would be thankful if anyone could give some advise on how to restore the laptop to its factory settings using the recovery partition. Thank you.

A:Dell Studio 1555 to factory settings,no Dell Factory Image option

On a Dell, if some other OS was installed, the Dell "PC Restore" (Recovery Partition) is no longer valid (corrupted) and the only way to reinstall is with a Windows OS installation disc and then download whatever device drivers you need from the Dell downloads.

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So on my 3-week old Dell XPS 13 Gold edition, I went to start it up today and Windows would not boot - a file "winload.efi" is missing.Startup repair wouldn't fix.
All PC diagnostics done from the BIOS say that everything passed.
When I first purchased the PC, I immediately made a USB recovery media using the built-in using the instructions here:

I am pressing F12 on startup and selecting the USB drive as the boot device. I select the "US" keyboard layout, then I try to "Recover from a Drive". I immediately get a message stating "Unable to recover".

So I try to do a "Factory Image Restore". A Dell window pops up briefly stating "Updating Files", then gives me the error "No Factory Image Found".
*sigh* Is there anything else I can do, apart from paying DELL for recovery media? I REALLY don't want to do that, seeing as the PC is only 3 weeks old, has already had WiFI & Bluetooth issues, and cost over a THOUSAND dollars........................

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This happens most often to my Windows 7 Forum shortcut.
This what it looks like now.......

Now and then, it would change into something like a globe. A little later, it would revert back to the " normal " image.

What causes that ?

NO, I did not install anything when this happened last time.

Thank you.

A:desktop shortcut image changes then back to initial image

Does the screen flicker when this occurs?

If so, I'd guess it's something to do with Windows temporarily switching from Aero to Basic for some reason.

That in itself would suggest you may have some sort of a conflict with your graphics card or setup.

You might want to check the Event Logs and see if there is anything untoward going on.

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I recently had a problem with my laptop (Dell Inspiron B130) running really, reeeeally slowly, and after much advice from Dell technical support it was ultimately recommended by them that I back up all my files and restore my computer to the factory settings. I did that, not thinking I'd need to back up my emails in Outlook because I thought It'd be fairly easy to recover that account. So of course when I restarted I got the "Welcome to Outlook 6" message as if everything was completely new, and no records of past emails-- but my user ID and password were still valid. I contacted Road Runner (my internet service provider) to find out how to recover the old emails and the technician told me my emails and records are irretrievable! Is that correct? Or is there some way I can restore my email records? Might I have to purchase some kind of recovery software? Because I use that account for my work I really hate to think all that stuff is gone forever . . . Is there any advice you can give me?

A:Retrieving emails after restoring computer to factory settings -?

"Might I have to purchase some kind of recovery software?"

If you formatted the disk then that would be your only chance. Remember that the more you use that system the more things get overwritten.

If you didn't format the disk, look in Documents and Setting to see if maybe your old stuff is still there. The last time I did a Windows install on the PC I'm using now the old stuff was saved. For example I have "All Users" (the old stuff) and "All Users.WINDOWS" (new). That wasn't my intent, but it would be a good result for you!

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I have a Dell Inspiron 15R ( i7 Core) With Windows 10 Upgraded. I have tried several times to download Dell Backup and Recovery from Dell's website but every time that I do this, I keep getting a error message and it says as follows
Dell Backup and Recovery cannot be installed because your hard drive does not have a backup copy of your factory image.
My question is, How do I create a (Factory Image) for Windows 10 now installed?
Thanks, Sean

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I have a Thinkpad X1 carbon. The factory install image is missing/broken. Where can I download factory install images? 

A:Factory image

Welcome to the CommunityThe way to get recovery media, free of charge or with a fee, on the media or as a file downlodaded, depends on the laptop and OS preinstalled. Follow this page:https://support.lenovo.com/us/en/solutions/ht035659

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Ok, this pc started out as W7 until a couple weeks ago when I up graded it to W10. My question is does the Factory Image on (D) still have the W7 image or W10 now? If it still has W7 & I don't plan on going back, what do I do? TIA

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I just did a clean install of windows 7 and it carried the factory image over, it's now D. How do I get rid of this partition? This is an Hp computer if that helps and the d partition is Vista.

A:Factory Image

Are you are absolutely certain you don't want it ? You may want to restore the previous o/s for a number of reasons - not least if you want to sell the machine.

If not, delete the partition.

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hi all

i use windows vista Home premium 32 bits and im trying to reinstall windows cause i want to clean my pc

i have factory image partition in my O.S and there's a folder called Recovery that is empty.

how can i use this recovery partition? i have try it with F8 and F10, but there's not any option that tell me to restore pc to its original O.S

Hope you can help me.

A:Factory Image

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I have a dell laptop that i need to do a factory image restore on but the f8 method will not work. i have a recovery partition with only these files in it (1st folder) dell > image > factory.wim (2nd folder) imaging > facImg ole2disp.dll oledlg.dll wimgapi.dll wimscript (3rd folder) recovery > nothing. now poeple that do the f8 method have the same thing but they have other folders like cd tools and stuff i was wondering since i dont have them if i can get them somehow and then maybe the f8 method will work or if there was another way i could use the factory.wim file to do a factory image restore on my PC. please any help you can give me is much appreciated. If you need more info please tell me and i will provide it for you

Windows 7 home Premium
Intel core i5 2.67ghz 2.67ghz
8GB of RAM
64bit OS

A:Factory Image Help

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I returned to Windows VISTA from 7 using the F11 key to recover the Factory image on my hard drive without any problems. I returned to Windows 7, but used the CLEAN install and now when I try to return to Windows VISTA, the F11 key won't work. The FACTORY IMAGE (VISTA) is still on my hard drive but I can't get to it. I've tried all suggestions from help to no avail. I have some valuable software that won't work with windows 7 and want to return my computer to FACTORY FRESH VISTA.

A:Recovering Factory Image

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Well, I'm running a HP Media Center PC; which came with Vista Premium. I ended up accidentally formatting the drive it was installed on..(oops), and right before that I had used Vista Manager to make the Factory Image (The I:\ Drive) disappear.
How do I go about making it come back again?
There is no option of restoration in Vista Manager.

A:Solved: HP factory image Gone

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I am looking for where I can download the Factory Image (Windows 7 Pro) for the Dell OptiPlex 990 computer. The current hard drive does not have the factory partition. 
If you know where I can download this file, please let me know. 
Thank you! 

A:OptiPlex 990 Factory Image

There is NO WIN7 download of ANY Factory Recovery image for ANY Dell.

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Drive has only 1.29GB space remaining(10%). Only l item listed: Recovery 4/29/2009.
I have added nothing to this drive, can that 10% reading be correct?
Have tried everything to clear up space without sucess. PLEASE HELP.

A:Factory Image Drive (D)

The factory image drive is just suppose to contain the image of your OS, in case you need to reinstall. The computer company should make the drive large enough to hold the required information and no more, since any space will be taken from your C drive and that is the one that you use.
Can you tell me the total size of your D drive, to see if it is working correctly?

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my D drive is in red and apparently full. i am not getting the warning sign yet but was curious if I can somehow just delete this drive. yes i know that it is a recovery drive. we do have a recovery disk handy. when i click on it it says "warning this area of your hard drive comntains files used for your PC Recovery. Do not delete or alter....." so if I were to delete it will is mess my computer up? do i really need to back it up to a cd since i already have a recovery disk? is there a way to just keep the drive but not have the full red bar there?
Thanks ahead for your time.

A:Factory Image D Full

Hello ReggaeMom,
It would be OK to format the D drive, if the Recovery disk is alright, of course, the danger is, that the Recovery disk may not work.

I have to say, if it was me, i would keep the D drive as is, and if your getting low on disk space, add another HDD.

Hope this helps, good luck and post your results.

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Hello I need help with the following problem. I have a 452GB HDD with factory image option from dell and i just brought a new 128GB SSD. I also have a 456GB External HDD. What i need help with is How can i move my factory image over to my SSD so i can restore my computer if i need it later on. I have the Windows 7 CD but no driver's or anything else. If any other information is needed please say so and i will post it. What i want to do is something like this... install windows 7 from CD onto my SSD then use the Factory image and restore it back to factory settings so i get all the driver's and Utilities also also.

System info - Windows 7 Home Premium x64 8GB of RAM Core i7 @2.2ghz.

A:Moving Factory image from HDD to new SSD

Follow these steps to get a perfect Clean Reinstall - Factory OEM Windows 7.

Otherwise you can try shrinking the Win7 partition to get it as small as possible so it will fit onto the SSD, then save externally a backup image to use to reimage to the SSD:
Backup Complete Computer - Create an Image Backup
System Image Recovery

Another option is to clone the HD to SSD using Acronis premium cloning app which comes free if you have any WD or Seagate HD in the mix.

Finally read over these steps to give you more options: SSD - Install and transfer the Operating System

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I have a Latitude E5550. I want to restore it to Factory state. The online documentation provided is not correct and Dell support was unable to provide guidance. It appears that there is a factory recovery image on the system, but I cannot figure out how to launch it.
According to the documentation:
Reinstall Windows 10 to the Dell factory image using the Windows Recovery Environment (WinRE)
If you would like to reset your computer to the Dell factory image as it was originally shipped, including Dell factory-installed apps and software, follow these steps:

At the desktop, click the Search the web and Windows box and type "reset".
Select Reset this PC (System Setting).
Under Advanced Startup, select Restart now.
At the Choose an option screen, select Troubleshoot.
Select Factory Image Restore.

The link to the full documentation:
The problem is there is no "Factory Image Restore" option on the Troubleshoot page.
If I select "Reset this PC", I only get the standard Windows 10 "keep my files" or "remove everything".
Support suggested selecting keep my files "might be the option".

Does anyone know how to really return the system to complete Factory state, other than by downloading an image, creating a USB boot drive, and then reinstalling?
Is it possible to launch the OEM recovery partition on this system?
Thanks for any advice - Dell support was most unh... Read more

A:Factory Image Restore - How???

At some point, this system was upgraded to Windows 10, apparently with a wipe out of the original OS.  Since Windows 10 has been activated, the system has a digital entitlement - meaning you can download an image of the same version of 10 (10 or 10 Pro) and use it to recover the system.
There's no way to do a full factory recovery once that recovery partition is lost.

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Tried to download a game for my children. But it says my system is full.  My HP C gives 357GB free of 410GB and my Factory image D gives 1.49 GB free of 10.1GBNot so long ago I restored my computer to factory. So there should not be a problemPlease help

A:Factory D image nearly full

  > But it says my system is full.  Exactly what is the text of the error-message?   Does it appear when installing the software, or when running the software, or at some "random" time (a "background" process waking-up, and finding/reporting the condition). ?   > My HP C gives 357GB free of 410GB and my Factory image D gives 1.49 GB free of 10.1GB One should _never_ be touching any of the files on that "Factory Image" drive, at the risk of modifying some files that would prevent the use of the partition to do a complete "System Recovery". However, some people on this forum have reported that the upgrade from the 2015 version of Windows 10 to the '1607' (July 2016) version of Windows 10 fails to complete, because having less than 2 to 5 GB "free" on 'D:' is not enough space.  One person was brave-enough to delete some of the "foreign-language" folders (Spanish, Portuguese, Finnish, Hungarian) to free-up enough disk-space. 

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While trying to restore my computer I managed to make another factory image drive as well as another main drive....e and k are those drive letters. I have the original c and D drive which is the factory image. How can I delete the other two drives? I am assuming I am using my original drive as my desk top came back like nothing had happened....while before I got nothing but blue screen. and the reason I attempted to recover the drive back to factory condition. All of a sudden my original system came back...with the added baggage I might add. What do I do?

A:Two factory image drives

This information may help
Disk Management - Delete and Extend

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I am trying to restore an ASUS Aspire 5253-BZ602 from a factory image. An unqualified individual tried to solve some problems on this computer by installing Windows 7 Ultimate...he did so with pirated software. I have removed all important documents to an external drive and would like to restore to factory image. Judging by the blues Windows 7 decal, I am assuming it came with 7 Starter. I cannot find that option. It is not one of the "System Recovery Options". Thanks in advance for your help!

A:Restoring to factory image

This should work with an Asus. You must remember that once you reinstall, the restoration partition may become corrupt or even overwritten and the restore will not work
To start the recovery process:
1. Restart the system.
2. While the Acer logo is showing, press <Alt> + <F10> at the same time to
enter the recovery process.
3. Refer to the onscreen instructions to perform system recovery.

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I have issues with booting. I have some how lost my factory image D:/ and I can't boot from discs as the modern thing for computers to do is to keep it on another disc + I never stored onto a disc.
Read a couple of places I should get a disc from the manufactor.

But... I was wondering if there is another way?

Also is it possible to take the factory image from another computer and dump it into your factory image D: drive and boot from that? - ignore the maybe illegal side of it.


A:Factory Image boot

You may want to give this a try

If you create a recovery DVD, you may be able to boot to recovery options
Create Recovery DVD

The Vista recovery disk is used to boot Vista when it won't boot - to run Startup Repair, System Restore, access a Command Line, Recover using a Vista Backup Image, etc.
System Recovery Options. Choose an option tht will not cause you to lose your stuff.

If Vista will not start now, boot the Recovery CD to run Startup Repair which automates System Restore as well as numerous other tests including System File Checker which can repair system files which are not corrupted beyond repair.

If Vista still will not start, try booting into Safe Mode to run sfc /scannow to repair System files.
Special Thanks Given to Seven Forums.

Below is a bulletin distributed by MS to explain the start up procedure when Windows will not boot.
Startup Repair. Startup Repair is a Windows recovery tool that can fix certain problems, such as missing or damaged system files, that might prevent Windows from starting. Startup Repair is located on the System Recovery Options menu, which is on the Windows Vista installation disc. If your computer has preinstalled recovery options, it might also be stored on your computer's hard disk. For more information, see Startup Repair: frequently asked questions and What are the system recovery options in Windows Vista? If your computer does not include Startup Repair, your computer manufacturer might have customized... Read more

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For the past few days my computer has been extremely slow.
I keep getting the notification "Factory_Image(D:) Low Disk Space"
it tells me to use disk cleanup to clean up the drive but there's nothing for me to clean up! My C Drive has 41.5 GB available out of 140 GB and the Factory Image Drive has 31.9MB out of 8.72 GB. I'm assuming this low disk space is causing my pc to be extremely slow. When Im on youtube, certain videos play but most of them lag terribly. I've used malwarebytes and searched for viruses and everything that's been found has been removed but Im still having problems. I also just reinstalled Norton 360 and scanned to find viruses but nothings been found. I dont really know much about PC's but I think I understand the basics. I cleaned my registry and used CCleaner hoping it would help but it didn't! I have a few pics attached. Any info or tips from you professionals would be amazing! I've had the computer since 2005 and Ive taken great care of it in my opinion. I do think it's time for a new one but I just cant afford one right now so Im trying to get the most out of this one while I can.

SN: The second picture is everything that's on my Factory_Image(D:) Drive, I'm not sure if I can delete any of this stuff but I haven't because Im afraid of what'll happen if I do.


Hi Jamal
Welcome to TSF Forums! I'll be assisting you with your problem this evening. Other Moderators will jump in as needed.

First of all, it would be helpful to know the specs on your computer, if you could please Post back with that information. Is it a Desktop, Laptop, netbook, etc.? Also, Make/Model, Make/Model of your Hard Drive, and RAM information. If you like you can download the SPECCY program from www.piriform.com run it and post the result here. As we are not in front of your computer, this is the only way we have of really seeing the big picture of what you've got. You only gave us like a picture of a flat tire, but not the car the tire is on.

It appears to me that your RECOVERY volume, the D: drive is unnaturally full. Recovery partitions are NEVER that full the way they come from the factory just as you suspected. They are anywhere from 10%-70% of the paritional size; rarely they are more. Yours is 99.64% full. As the Red on the Image indicates this is a very unhealthy situation.

Furthermore, most of the files look intact, but it appears that you or someone else who may have worked on your computer directed the file "pagefile.sys" to the D: drive (RECOVERY PARTITION), with a file size of 1.232968GB. This should not be there, and you should never use a Recovery Partition to store a paging file. This is used by Windows for Internal housekeeping, and it continually gets larger with continued use of your computer, until it runs out of space, ... Read more

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I tried to install a program and got the message that I had no memory.  But I've only use a small fraction of my 4 gig HP drive, but I see there is something called the "factory image drive" about 1.5 gigs that is nearly full.  What is the "factory image drive" and is this preventing me from installing my program?

A:What is the "factory image" drive?

The Factory Image D drive is the recovery partiton on the computer, you need to save your programs to the C drive. The D drive only has enough space on it to hold the recovery information and little else, you will need to use recovery discs to get the information that you saved to the D out of there since you can go into the D drive and delete anything.

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Had a hard drive crash.    How would I go about restoring from factory image?Originally had Windows 7.    Recently upgraded to Windows 10.

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I have been in another forum trying to remove a virus, my adviser was "m0le". He recommended this forum as we are at a place where nothing is working and now I can't get my computer to boot up at all. We tried to do a system restore and half way through it stop responding. On my next reboot I got this message (" The file is possibly corrupt. The file headed checksum does not match the computed checksum") After trying several things with restore again and command prompts I got the message ( "The boot configuration data store could not be opened. The system has attempted to load or restore a file into the registry, but the specified file is not in a file format.")
As suggested by m0le I will need some help with OEM and restoring the factory image. My last option.
Thanks for any help

A:Need help restoring factory image

What kind of laptop is this?

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H everyone, I have a problem with Factory Image Recovery. Initially, my laptop had a Windows 8.1 OS, later I upgraded it to Windows 10. After a while, my laptop experienced a boot problem and couldn't start at all. Ordered HP Recovery media and tried to recover the system. During the process, the screen freezes at the stage "Restoring files to the Hard Drive".Would everyone, suggest how to overcome this problem?I look forward hearing from you.Many thanks, Sourcing1

A:Factory Image Recivery

Hi,Though recovery process takes unusually large time to finish (in my old Compaq Presario it took 6 hours),I would do a hard drive extensive testing from BIOS/UEFI first to see if hard drive is failing and needs replacement.Tap f2 as soon as you power on laptop and do complete tests.http://support.hp.com/in-en/document/c03467259RegardsVisruth

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Hi, My SSD drive was accidently wiped, completely wiped, meaning that the OS partition, as well as the boot and recovery partitions are gone.  Is there a factory image that includes recovery, os, and boot that i could burn to a dvd and reinstall using? I have reinstalled windows 8 so the os isnt that big of an issue, but when booting I am stuck in legacy mode, when switching to UEFI it says that theres no bootable media. Also, I have issues with brightness as the display is stuck on maximum brightness. Thanks in advance. 

Go to Solution.

A:Acer S7-392 Factory Image

Right.  I gave you the step by step method to do that. If you want to try alternate methods, you can at your own risk. http://www.thewindowsclub.com/convert-mbr-to-gpt-disk

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I need to restore my PC, I can't access the image though. When I try through the boot options by pressing F8 it just sends me to a user login screen called other. I have tried all the user/password with no luck.

A:Dell factory image?

Try this
Turn off the computer. Then while booting quickly and many times, hit cntrl and F11. Try, at first with your finger always on Cntrl, while rapidly hitting F11.

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Dell Inspiron 1720 & 32bit.

I have a couple DLL errors as well as some clutter I would like to get rid of via the factory image restoration. Unfortunatly, I can't remember how I did it the last time. After doing a little research on the web it seems for Vista the F8 at startup, then "Repair My Computer" works for most. However, when I select "Repair my Computer" the computer simply powers on as usual, without any change from when you start the computer normally. I lost the origional CD's but I do have the Product Key for my computer. Vista was installed by the factory so I assume this key would still be good.

Any suggestions as well as reccomendations will be appreciated.

A:Factory Image Restore

Hello, your manual has the way outlined, i just read it here : http://support.dell.com/support/edoc...f/DT5494MR.pdf

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Hi, My SSD drive was accidently wiped, completely wiped, meaning that the OS partition, as well as the boot and recovery partitions are gone.  Is there a factory image that includes recovery, os, and boot that i could burn to a dvd and reinstall using? I have reinstalled windows 8 so the os isnt that big of an issue, but when booting I am stuck in legacy mode, when switching to UEFI it says that theres no bootable media. Also, I have issues with brightness as the display is stuck on maximum brightness. Thanks in advance. 

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A:Acer S7-392 Factory Image

Right.  I gave you the step by step method to do that. If you want to try alternate methods, you can at your own risk. http://www.thewindowsclub.com/convert-mbr-to-gpt-disk

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I recently set my computer back to factory settings....The reason is involved, but the end result is what I need help with. I have a file on my desktop with all apps removed after going back to factory settings. It is an external drive with bigfish games.. Does anyone know how to reinstall the lost apps with the games back to my computer.When I launch the game the message is bigfish manager no responding. I have tried reinstalling game manager and I get the same message..I got a message at one time asking me which app do I want to use. I tried internet explorer and nothing happened...I did get a message asking me which one I wanted to use and did I want to use it for every bigfish item.I can't get that message back..I know this is very specific to my problem but I'm at a loss. I am afraid of making matters worse. HELP please..

A:back to factory settings

Have you tried going back to the official site and re-downloading the games you have paid for? Games for PC, Mobile, iPhone, iPad, Android, Mac & Online | Big Fish

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my orignal window is 8.1 from factory.then i installed other version how can i go back to orignal...

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Hi ive just reformated my laptop "TOSHIBA Qosmio F20"then i done all the "windows updates" now when i try to burn music onto a CD its not burning my discs are "varbatim" and they worked before the format

A:Back To Factory Settings

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Hi all - I recently bought a Dell Inspiron Ultrabook which came with Win 8. I contacted dell and told them that I didn't get a recovery DVD with it and was told that I should use the dell backup & recovery manager to make a back up on a USB drive and use it to restore the image in case of a crash. Has anyone had experience with working with dell backup & recovery manager? I have been reading about it online and seeing mixed responses on how the recovery doesn't work. Can anyone please suggest how I should make a backup to use in case of a crash? Thanks!

A:Win 8 factory back & recovery

Not familiar with Dell's recovery system, but you could use Windows' built-in imaging software, or
a 3rd-party program like Macrium or Acronis to do a full image backup of your HDD.
This has long been my backup method of choice.
I use either the Windows software, or Easeus Backup Manager (it's free and works very well).
Hope this is of use to you...


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I cant get past the lock screen, I know my password to the computer which is the same to microsoft. I already changed it. Everyone keeps getting me back to the account live, and I already did that. I just want to open my computer. Can I just clear everything and start over?  

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Buddy brought me his Acer, what a mess, so I initiated the hidden partition, and began to take it back to factory. Everything went well until I got to the Win 7 desktop for the first time. I see a menu for a system preparation tool 3.14 with a couple of options, BUT before I can do anything, I get a ACER splash screen, and a message saying that Office 2010 is installing, don't turn off your computer, etc, etc. Nothing installs, or it hangs (tried to let it go for 8 hours other night, nary a movement on the status bar). I've tried to switch apps (Alt tab) but CANNOT get past it, and reboots always end up with the same story. Also tried booting is safe mode, but because the recovery is not complete, that doesn't work. Never seen this before and would appreciate any help


A:Back to factory state... Almost

If you don't care too much about Acer's preinstalled stuff, you can just install clean Windows and use your original key

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i have a compaq PC (windows vise) and i need to put it back to when i first got it. i have system restoration kit cds but i put the first cd in and restart my computer then it pops up boot hard disk or CD rom.

A:help, get back to factory settings.

When it gives you that option to boot from hard drive or CD Rom, select CD Rom and go from there.

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Hi, first post so please be gentle. I have aquired a IdeaPad from my son and I wish to restore it to factory settings. There is a lot of his work on it which I would like to save. I have read :https://support.lenovo.com/us/en/solutions/ht077084 but I am not techy. My question is, can I both BackUp the system and also Retore the system without losing the BackUp? 

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