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TouchPad Tapping option resets when Windows 10 is restarted

Q: TouchPad Tapping option resets when Windows 10 is restarted

Every time I shutdown and restart I have to go into Options and turn off Tapping.
I must goto Settings -- Devices -- Mouse and TouchPad -- then:
Click on "Additional Mouse Options" at the bottom (grayed but still active)
Click on "TouchPad settings"
Click on "TouchPad settings" (the button) and turn off "Tapping"
Then click on "Apply"

I also clicked on the [reset device] button. (Did not seem to do anything, did not help)

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Preferred Solution: TouchPad Tapping option resets when Windows 10 is restarted

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Hi, I am having a problem with my touchpad and Windows 10.  It started yesterday after my computer was frozen after startup and I couldn't access the login screen, so I reset my PC and kept my files.  After resetting and getting back to the desktop I found that If I either tap on the touchpad or do a quick swipe on the touchpad, Windows Action Center will pull up every time and I have to tap or swipe again for it to go away.  I never had the problem before resetting my PC and after speaking with Microsoft they claim it is a malfunction of the touchpad.  I've been searching online and see suggestions to disable 4 finger gestures to resolve the issue, however my laptop does not have 4 finger gestures.  I have reinstalled the driver for the touchpad and still have the issue.  I'm at a loss.Anyone familiar with this issue?  It has become increasingly frustrating and I'm hoping there's a solution.  Thanks!

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Just received a Y580 with a Synaptic's touchpad.  Makes a rattle/clicking sound when tapping or preparing to scroll.  Is this normal?


Go to Solution.

A:Noise when tapping touchpad

Hi Bunt,
please right click Speakers symbol located next to time/date display -> select sounds...
check what kind of event sounds are selected, especially look at Start Navigation sound.

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Hi i have a Compaq laptop and the touchpad no longer taps i can move the cursor around with but have to use the left button to highlight and drag etc. Any ideas? Thanks


A:Solved: Touchpad not tapping

goto control panel
see if the tapping is enabled
you may need to goto one of the tabs - device settings
and then click on a button called settings - to get to the section for tapping

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My laptop came with an Elantech touchpad and the driver. I cannot get the touchpad to disable tapping even though I've disabled it on the touchpad tab. There is no BIOS setting (Phoenix). Does anyone know if a different driver will correct the situation -- or a work-around?


A:Disabling tapping on an Elantech touchpad

WaltP said:

My laptop came with an Elantech touchpad and the driver. I cannot get the touchpad to disable tapping even though I've disabled it on the touchpad tab. There is no BIOS setting (Phoenix). Does anyone know if a different driver will correct the situation -- or a work-around?
Click to expand...

On my HP laptop, updating its Synaptics touchpad driver fixed that exact problem. Elantech may have a similar update. Check laptop mfg's site first, Elantech's site second.

(Note: it is possible that there is a driver update which addresses the issue but makes no mention of the fix in the description. Be sure to create a Restore Point before applying [any] update!)

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Dear Team, i have just got a YOGA 700 but i am not being able to right click by tapping double fingers on touchpad, instead it works clicking with two fingers which is being a hastle, could anyone please guide me how can i enable right click just by tapping touchpad with two fingers. thanks 

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First, a web page froze up, then the cursor would not respond to being tapped on the touchpad. I tried restarting a few times.

The cursor was gone for awhile, is now back but again not reacting to being tapped by the touchpad.
Happy to start the pre-work when directed. Thanks in advance to all!

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I'm using a Synaptics Touchpad on my Acer V3-551 and when I follow the steps to turn off double tapping (go to the device settings in mouse and click settings and find tapping and disable) I can't seem to find the tapping option. The only options are Overview and Buttons. I have updated my driver to make sure it is fully up to date. This computer was once windows 8 but is now windows 7. Is there an option I need to turn off in order to see it? (full model is V3-551-8469)

A:Can't turn off double tapping on my Synaptics Touchpad

Check here to see if there is a solution: http://www.synaptics.com/resources/consumer-tips

Launch Synaptics in Control Panel, click on tapping once to select, then click on the gear to the right.

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Okay so this has been happening for a bout a monty now, when tapping on my touchpad it will select whatever folder or tab I'm tapping, but it will be stuck to the mouse and tapping will no longer work until I press the left mouse button. I've checked and made sure that the touchpad is on, tapping is also on, and everything else that should be on is on. This is getting quite frustrating and I need some help to fix this. 

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The tapping function on my Aspire E5-573 with Windows 10 is not working properly. The single tap function does not work, necessating a click instead for every action. This is ergonomically tedious. Also, the clicking function does not work in the bottom left-hand corner - you have to click about almost halfway up on the touchpad to effect a click.The Elan I2C touchpad driver is dated 5/6/2015. On the forum I have only come across solutions to the Synaptics touchpad.  

A:Elan Touchpad tapping function not working on Aspi...

Have you tried the same driver version dated 27/07/15 from here:http://www.acer.com/ac/en/GB/content/drivers 

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Is it possible to configure a synaptics touch pad settings such as sensitivity, tapping, and type lock settings without the synaptics software?

When I upgraded my laptop to Vista, my touch pad became erratic randomly clicking both left and right buttons as well as being unresponsive and/or jumping to random locations. I discovered that the issue was caused by the synaptics software. When I uninstalled the software part of the driver, the touchpad worked fine, but I can't configure it. I've tried updating to the latest software/driver from the synaptics website as well as Compaq's recommended drivers for my laptop off their website and neither worked. I've also tried on several occasions to deal with Compaq chat tech support but was unable to come up with a solution.

If anyone knows if it can be configured in the registry, or if there is a config file that can be edited, or 3rd party software, please let me know if you have any ideas!

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I have a HP Entertainment PC laptop. It's Windows 7 (upgraded from Windows Vista). When I tap on the touchpad, it won't work as a click. It's so annoying that I have to use the button below the touchpad to click. Help me, please.

Thank you~

A:How can I make “tapping the mousepad (touchpad) to work as a click”?

Did you install the touchpad drivers from HP? If so, you may have to play around with some settings for it in control panel. If yo did the upgrade isntall its supposed to keep all your drivers, but sometimes it doesn't retain all of them.

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I'd like to disable touchpad tapping in ACER Aspire E5-551G, in Windows 7 64 bit. I have already installed the driver "Synaptics_Touchpad_v17_0_19_C", but in Control Panel, Mouse, there isn't any tab about the touchpad. Thanks in advance,Jordi

A:Disabling touchpad tapping in ACER Aspire E5-551G ...

First, check Device Mgr for any device warnings, errors or other issues. If none, run "main.cpl"  from the start menu but without the quotes to navigate the mouse and touchpad settings. Jack E/NJ

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every time i start my laptop it works fine for first 5 min then the last icon on my desktop get automatically selected and tapping of my touch stop working. if i select any other icon on my desktop or in any drive the last icon get automatically selected it seems like some down arrow key is pressed regularly.and if i restart my computer at once it start with a beep noise upto 10 sec and if i shutdown it and then start after 5-6 hrs it starts normally and then again after mins it start creating the same problem. plz help me out i am using lenovo z560 idepad plz mail me the solution at [email protected]

A:it seems like down arrow key is pressed and hold automatically and tapping on touchpad do not work

I have the same problem. I press the UP ARROW key once the laptop completes booting. This solved the down key lock problem. I started hearing the beep sounds when I upgraded to windows 10. When I went back to windows 7 the beeping stopped during boot up but the down key problem exists. I am thinking of downgrading to XP to see if the noise problem and the keyboard works. I hope its not due to my ram upgrade.

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Hi all,

I'm running latest Windows 10 64bit on E6430. Few days before, tapping on the touchpad stopped working - no click is produced. Everything else is working perfectly. The driver is the latest one from Dell.
When I returned to an old driver which does not support multitouch, clicking works, but this way I miss the multitouch...
I guest that this has been broken with the latest Windows updates.

What should I do to get my touchpad fully functional?

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HELP please... I have configured a Samsung laptop for a neighbour but can't turn off tapping, which I need to do to make the laptop usable for my neighbour, who is elderly.
The incumbent driver is from Elan (? ).

I have tried the latest driver from the Samsung website
I have tried a Synaptics driver

None of them deliver a 'disable tapping' button...

Anybody able to offer a solution / driver that allows this basic functionality?


A:Driver that allows disabling tapping -Samsung 3 series laptop touchpad

How about an external mouse mate wired or not and just disable the touch pad altogether when the mouse is plugged and it comes back on when the mouse is taken out . I do that with all my laptops as I find the touch pad really very irritating.

Also if the user is then finding it difficult to manipulate the machine via the touch pad the external mouse is going to be so much easier

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I am unable to disable the tapping feature on my touchpad. I am using Vista Home premium. I know how to disable the touchpad completely but I donot wish to use a mouse. When I go into Device Manager for Mouse and pointing devices it shows only a PS2 mouse of which I have none connected. Can anyone help

A:Solved: Cannot disable "tapping" on the touchpad of my Advent 6311

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Argh. This is getting frustrating.

The "tapping" function on my Inspiron 9300's touchpad keeps getting intermittently disabled when I try to watch videos. It's very sporadic and I have, so far, been unable to determine any kind of set pattern or commonality between the times that it happens. The only thing that is for sure is that it only happens when I am attempting to watch videos. i.e., YouTube, CNN, MySpace, etc.

When it happens, I have to go to Control Panel > Mouse > Touchpad and then de-select "Tapping" (yes, it is always still selected even when apparently disabled) and then re-select it and click OK.

The left and right "mouse" buttons below the touchpad are never affected nor is the ability to move the pointer around the screen using the touchpad.

Help? Thanks!

EDITED TO ADD: I should have mentioned that I did uninstall the driver and reinstall an updated one from Dell directly. Also, I just discovered today that I actually don't have to deselect the tapping tick-box and then reselect it as I originally thought. All I have to do is open up the Mouse Properties under the Control Panel and simply click OK to close it again. Works every time.

BUT, why is this happening???

A:Laptop touchpad "tapping" keeps turning itself off....


Anyone? Thanks!

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My Synaptics touchpad click touch feature is turned off in settings.  I have used the registry editor to set the "DeleteUserSettingsOnUpgrade" value to 0 (zero) to ensure that my settings are saved on power down (Thank you to forum user DavidPK for telling me about this).  It works much of the time, but at inopportune times it will still "forget" my touchpad preferences and the touch click and finger gestures are re-enabled.  If I go through the registry edit procedure I can see that the "DeleteUserSettingsOnUpgrade" has been set to 1 (one) again!  So something is occassionally reseting my registry and clearing my touchpad preferences! Is there any way to stop this Hp notebook from continuously changing my preferences and even my registry settings?  I'm not going to buy any more HP products.

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Running Outlook Express 6.0 on Windows 2000 all latest service packs and updates for both. Also installed is Outlook 2003.

Outlook is used for Office e-mail and can not be removed.

OE6 is used for personal e-mail accounts and News group access which is required for job support.

I have 2 e-mail accounts set up in OE6 and the "Leave a copy on server" checkbox is supposed to be checked all the time for both accounts. On average about once a month the box becomes unchecked on one or both accounts. This is a problem because quite often I will read and delete e-mails thinking that the e-mails will be retrieveable at home from the server. When I find that the e-mails are not on the server I can look back at the office and find that "leave a copy on server" check box is unchecked. I am the only one with access to my machine and those accounts. Has any one heard of this before? I was unable to come up with anything on the MS support knowledge base. and don't think that I should be charged $ to report a bug to Microsoft through their tech support.

A:Outlook Express - randomly resets the "Leave a copy on Server" option

No one has any ideas of why this happens? Only 20 people even read this what gives?

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Toshiba Satellite--Windows 7 Ultimate

The F9 key will not bring up the Enable/Disable Touchpad window (use to), all other F keys still
work, can go to Start / All Programs / Toshiba / Utilities / Restart Flash Cards and bring it up, but
that's a lot of clicking.

A:Touchpad Option

I have a Toshiba Laptop and that option is in the mouse folder.

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I have a Compaq laptop running Windows Vista Home Premium 32 bit. I has a pentium dual core processor with 3.0 GB RAM. I am not sure what other information is needed.

I somehow turned the click option off on my mouse touchpad and now have to actually click the keys on the mouse. I have gone through everything I can find in the control panel but cannot seem to figure out how to turn it back on. I would greatly appreciate any help with this.


A:Need help turning the click option back on my touchpad


For Vista touchpad

How to Adjust Vista Laptop Touchpad Settings | eHow.com

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I recently bought a Lenovo Y700 running W10. I am trying to get it set up the way I like and cannot find an option to use one-finger scrolling with my touchpad (two-finger scrolling is an option and works just fine).

I am updated to driver, but for some reason when I go to Mouse Properties it lists the driver version as I'm not sure if this is related. Here are some screen caps of the driver discrepancy as well as the UI for the mouse, which has no option for one-finger scrolling. How do I enable this?

Thanks for any advice you can give me!

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I just got a Ideapad Flex 4, is there any way to disable certain parts of the touchpad (mainly the bottom) so that you can click without it also tracking finger movement? It's incredibly difficult to work on without that option.

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As i mentioned in the title i am facing the following problem, after updating the os to windows 10 the tappig on the touchpad is not working even though all the settings seems to be right. Am i missing something here? Any ideas?

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Hey guys! So, I wanted to disconnect 7 of my server's HDDs and leave one connected. I pulled the power and SATA cables, then turned it back on and put the boot CD I wanted to use in. Straight away, I noticed the strange behaviour, and I got no picture.

The computer resets 5 times (I can tell from the sound the CD Drive makes each time the computer resets), then it completely turns itself off. Fans and drives spin down. About a second or two later, it turns itself on again and repeats the process.

I knew disconnecting the drives wouldn't effect the BIOS like this, but I tried connecting all the drives back up so the machine was as it was before anyway. Same problem.

It seems that in the simple process I have bust something, but what could it be? With no BIOS or way to boot into a live CD, I can't tell what's broken. I tried googling my only evidence (the restarting), but found nothing.

Update: It looks like it was the RAM. I've never bust RAM before, but there's a first time for everything! I'll let you know if I get everything working okay again. At the moment, I'm in the BIOS. So it's looking fixed....

A:Solved: Computer soft resets 5 times then hard resets (+repeat)?

Jesus H. C. Christ.

So I tested both RAM sticks to see which one was busted. I put the first one in, and it booted.

I put the second one in, and it booted. WTF.

My new theory? Somehow the RAM had come loose, and I gave it that extra knock out of place when I fiddled with the HDDs. Looks like all they needed was a nudge back in place.

At least, let's hope that's the case, and not that the RAMs working now, but will crash the system when it feels like it!

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I have a Sony VGN-NW270F. I changed the original OS from Windows 7 Home Premium to Windows 7 Professional 64 bits. I can't seem to find a way to turn off the feature that equates the tapping of the touchpad to pressing the left mouse button.

I think I might be missing some software or drivers that might have been missing when installing the new OS. I think it is probably Alps Pointing Device, but the driver on Sony's website is only for Windows 7 Home Premium.

Sony Tech Support says that only Windows 7 Home Premium is supported and that therefore I can not turn this tapping feature off.

It seems unreal to me that this would be the case! A new computer, with a new OS and I can't control the tapping feature?!

Can anyone suggest a solution? Thanks,

A:Solved: Turning off tapping feature in Windows 7 Professional

... but the driver on Sony's website is only for Windows 7 Home Premium.Click to expand...

Presumably because that's the only version they sell with that model. A Windows 7 driver is a Windows 7 driver; Starter, Home Premium, Professional, Ultimate makes no difference.

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Hi, I upgraded my OC to Windows 10 today, after the upgrade tapping and scrolling stopped working on the synaptics touchpad. the toucpad only finctions as a pointer now. for taps/Clicks i always have to use the buttons below the touchpad. It was working fine before the upgrade, the earlier OS was Windows 7 I have checked for driver updates but i get a message that the drvier is up to date.I have check the device setting and confirmed that tapping and scrolling is enabled.I have also done a device reset. Nothing solved the problem, i also did not find a relevant answer on the forums.Also, the same problem did not happen with my other HP laptop (Notebook PC) which was also upgraded to windows 10 recently. Does anyone have a solution? Regards,Siddharth. 

A:Toupad Tapping and Scrolling stopped working after Windows 1...

@Siddharth_P?, Hello and thanks for posting on the HP support forums.  What you will need to do is the run the Windows Update Fixer tool.  Here is a link to help you with that.  Make sure you run all updates including optional. Fix Microsoft Windows Update Issues If that fails to work the only other option is to roll your system back to the original supported operating system that came with your notebook. Thanks again for the post and have a great day.

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New ThinkPad T440p and the first issue I encountered is there is no option to disable the touchpad when an external mouse is detected. I don't want to do it via the bios or some other hack as I use the touchpad when it is not convenient to use an external mouse. So it should be able to do the switching as needed, this is a simple feature that other manufacturers have had for years and years.  I already upgrade the UltraNav Driver to the latest v18.0.7.57 and that didn?t present a solution. I am running Windows 7 SP1 - 64bit.


Go to Solution.

A:Thinkpad T440P no option to disable touchpad when external mouse is connected

It's technically part of the driver, so try the registry edit here if you can't find the option in UltraNav settings:http://www.intowindows.com/how-to-turn-off-touchpad-when-mouse-is-connected-in-windows-78-1/

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How to flash lenovo G40 BIOS to have touchpad enable/disable setting option so that user can set it on/off at BIOS level ?Thanks in advance

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I want to use the Windows option "Leave touchpad on when a mouse is connected" enabled. Reason: I have my Unifying dongle from Logitech permanently connected which seems to be recognized as a mouse even if no mouse is actually connected.  Problem: Since the latest driver update (I updated all, so no idea which one caused the issue) the option does not work any more. Regardless of the setting, the touchpad is switched off when I have the dongle attached. Now I have to remove the dongle every time I have no mose present, which is a pain and will eventually lead to loss of the dongle. The laptop is a Lenovo X1 Carbon 6th gen 20KG with Windows 1803 Enterprise. 

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I am very displeased to know that ideapad 33015ICH has no way to disable the touchpad when I use external mouse.I believe that Synaptics always include it in their driver but I could not understand why Lenovo missed to this feature in the User Interface.

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Hi all ,
we are facing problem , windows 7 pc's are restarted randomly ... on the network..
Please advise..


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I created a new task and mentioned the condition for task as "on availability of any connectoin". Then in the settings tab i have specified that If the task fails it should get restarted after 1 minute ans the number of attemts as 3.
Now i removed the network connection. task is specified as failed in History at the scheduled. But after even though i reconnected to the network,task is not getting restarted. i think it is a bug??

A:Task specified to get restarted does gets restarted.

Hi ashutosh and welcome to the forums,

Sounds like a bug, don't forget to send some feedback about it.

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Hi There I have a problem with my comp, i was trying to do a reinstall of windows xp but this is the eror im getting...
Fake setup call himself instead original "setup.exe", - setup abort !
I just have one windows xp pro
If someone could help would be greatly appreciated, thank you

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I was just sitting here watching Netflix on my pc with the windows netflix app, and have done countless of times before when all of a sudden the PC restarts itself no error nothing, looked for logs in event viewer nothing but one saying the shutdown was unexpected, I looked for mini dump nothing but turns out my windows 8.1 setup for DMP files nothing there ether, What could have caused this know dump files created at all.

A:Windows 8.1 PC restarted for no reason ???

If there are no Blue screens or dump files it must be something on hardware side, temperature or PSU. If it happened only once or rarely it's nothing catastrophic. It could be a short power blink or brownout also. You could use a program like CPUID HWmonitor to monitor temperatures and voltages.

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I my computer was on last night. I did not turn it off or restart it, but when I went to get on it today it was at the logon screen. I check to see if there was an error, but there was no sign of an error.

A:Windows 7 desktop restarted on its own

If you are still able to log-on to Windows I wouldn't concern yourself with it.
Turn it off overnight if it bothers you, it was probably just a simple "glitch" that made Windows restart.

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I was in Real Player getting ready to burn a CD and all of a sudden my computer restarted. When it re-booted, I had to selected either Normal or Recovery Console, and I selected Normal, which led to my computer just being "stuck". I manually shut it off and restarted, and this time I had a message saying that Windows unexpectedly shut down the last time it was open, and I could choose to either start from the "last known good configuration" or start normally (along with the options to start in Safe Mode).

I selected Last Known Good Configuration, and after the Welcome to Windows XP screen came on with the progress bar underneath, the same thing happened - it restarted and I was back to the last menu option. This time, I selected "Start Normally" and the computer was just "stuck".

Now, I can open my computer in Safe Mode, though I don't think I can access the internet through Safe Mode (I tried to use Safe Mode with networking but my internet wouldn't connect), so I'm currently using my wife's laptop to post this. I have no idea where to even start. I was going to delete Real Player but I honestly don't think that that was the problem.

Is this malware or a virus? Nothing at all had been acting strange recently; I would have no way of even suspecting anything was wrong from a malware/virus standpoint.

Any ideas?


Edit - This time I started it up and hit F10 for Recovery, and it had me run diagnos... Read more

A:Windows XP unexpectedly restarted

Yes, it sounds pretty bad.

Generally, if your hard drive fails the diagnostic test it is time for a new one.

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Okay iv been getting a bunch of random restarts and the following errors on Windows XP. This goes from the most recent to the last. I KNOW ITS ALOT but if any can find solutions to these errors or some advice, that would be awesome. Thanks
1) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0x00000008, 0xf3262b44, 0x00000000).

2) The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0x97b35c73, 0x00000001, 0x8054adca, 0x00000000).

3) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0x8054ad7f, 0xf49ecb94, 0x00000000).

4) The computer has rebooted from a bugcheck. The bugcheck was: 0x10000050 (0xfffff000, 0x00000001, 0x805712e9, 0x00000000).

5) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x8bc18f20,0x000000ff, 0x00000001, 0x804de6f7)

6) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000008e (0xc0000005, 0x804e4cbb, 0xf327ec3c, 0x00000000).

7) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x00000000)

8) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x0000000d, 0x00000000, 0x00000000, 0x00000000).

9) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000000a (0x0bbecb91, 0x000000ff, 0x00000001, 0x804de6f7).

10) The computer has rebooted from a bugcheck. The bugcheck was: 0x1000007f (0x00000008, 0x80042000, 0x00000000, 0x000000... Read more

A:Windows has restarted from a bugcheck

anyone please? Id like to avoid taking it in to a shop

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ast night I had windows updates and it asked if I wanted to restart Now but I forgot about it so when I was shutting it down, the windows update was updating to 30%, The next day I started up my laptop and it then continued from 30% update but when it was completed 100% the laptop then restarted again.

My question is can this damage the laptop when starting up for first time then restarting because of windows update. I'm a bit worried because the laptop is fairly new

A:I started up my laptop the next day it restarted because of windows u

IF it successfully completed the updates (check the Update History) then it should be fine - but don't try doing it on a regular basis

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Hello, This is my first post on this forum about anything. My system crashes when in screensaver. i'm running Boinc during that time. It a self built system with a Board: MSI 990FXA-GD65 (MS-7640) 3.0
Bus Clock: 200 megahertz
BIOS: American Megatrends Inc. V19.6 12/16/2011

3.60 gigahertz AMD Phenom II X6 1090T
No memory cache
16372 Megabytes Installed Memory
2250.43 Gigabytes Usable Hard Drive Capacity
1810.99 Gigabytes Hard Drive Free Space

I attach the SF diagnostic file. Any help is great.

Thanks again, Joe

A:Windows 7-64 say it just recover from a error and restarted

Welcome aboard.

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 3B, {c0000005, fffff8800702c0be, fffff88007988d60, 0}

Unable to load image afcdp.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for afcdp.sys
*** ERROR: Module load completed but symbols could not be loaded for afcdp.sys
Probably caused by : afcdp.sys ( afcdp+80be )

Followup: MachineOwner
So it is indicating Acronis File Level CDP Kernel Helper; Driver Reference Table - afcdp.sys

Check how old the driver is :

kd> lmvm afcdp
start end module name
fffff880`07024000 fffff880`0706c000 afcdp T (no symbols)
Loaded symbol image file: afcdp.sys
Image path: afcdp.sys
Image name: afcdp.sys
Timestamp: Thu Nov 18 21:50:02 2010 (4CE55232)
CheckSum: 00049635
ImageSize: 00048000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
That means, it is old.
Update the driver from Backup so... Read more

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I have an HP windows 7 computer with symantec antivirus on it. Today my wife had clicked accidentaly on one of those "your computer is infected things" - i did not witness it in person so i dont know more than that. Anyway, symantec was promptly disabled from what she tells me and now i cant restart it and i cant even restart it in safe mode. So one question, how do i get that back and 2. how do i remove or find whatever it is that has invaded our computer? sorry for the vagueness of my question, but its all i know at this point.


A:Symantec antivirus cant be restarted on windows 7

Hello and Welcome to TSF.

We want all our members to perform the steps outlined in the link I'll give you below, before posting for assistance. There's a sticky at the top of this forum, and a

Having problems with spyware and pop-ups? First Steps

link at the top of each page.


Please follow our pre-posting process outlined here:

NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

Please note that the Virus/Trojan/Spyware Help forum is extremely busy, and it may take a while to receive a reply.

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Hii i posted a topic before but did it wrong so ill describe the problem to you again.

My brother accepted a file from a friend and did a virus scan which said it had not found any viruses on the file.

He then opened the file and then was notified by friends of some file being sent to them which i think is under the action of the virus.

Everytime i open Windows Messenger, in the C: drive where the folders of Programme Files and others, a Notepad file named "msn" will appear there which i think has something to do with the virus?

When MSN isnt opened the file doesnt appear there so im guessing it only affects MSN.

Please could you advise me on what to do next.


Sorry about before.


A:Windows Messenger Virus (restarted)

Hello and that's not a problem. We would like to know what Operating system, Antivirus and spyware tools are installed.you have

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I recently formatted my windows xp. Each time i restart windows xp it gives me an error stating that windows cannot find csrcs.exe
kindly help

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I've been having an issue with Windows Explorer when it's restarted. If I restart Windows Explorer, My Computer, My Documents, and Recycle Bin will not respond at all. If I try to move, copy, or delete a file it will just hang up and not respond.

I don't have any of these issues when Windows Explorer runs the initial time after turning on my PC or login/relogin to an account. But if for some reason I need to restart Windows Explorer, I might as well just restart the PC or log out & back in of my account because these issues will just crop up.

I also notice when I restart Windows Explorer, the initial explorer.exe process remains open in Task Manager and will not end no matter how many times I click end process on it.

A:Issues with Windows Explorer when it's restarted.

Not sure what you are talking about...explorer.exe is a basic Windows process...it's always running on a system without problems.

If you are getting error messages that explorer.exe has stopped...please post the exact error message.

A problem with explorer.exe is a problem with Windoes core files.


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