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Unexpected shut down and reboots, no BSOD or any other errors/warnings

Q: Unexpected shut down and reboots, no BSOD or any other errors/warnings

This started 2 days ago and has happened 5 times since then.  There have been no warnings/errors/BSOD, just random shut down as if it was an unplugged desktop (laptop with full charged battery).  After crash, reboots to options of safe mode as system did not shut down properly.
 
The specifics: 
 
This is a Dell Inspiron 5737, only 7 months old
 
OS is Windows 7 64 bit Home Premium
 
Everything is updated
 
I have run all system diagnostic utilities available, including CHKDSK, with no errors reported and no issues anywhere
 
Dell tech support lied to me yesterday and told me they fixed it by unchecking the "Automatically Restart" box under "Startup and Recovery" and telling me it was an issue with a windows update that caused the crashes, yet the same thing happened again this morning, so apparently they didn't fix anything and just installed a couple of Dell optimization programs, each triggered AVG warnings and have since been removed.
 
If anyone can tell me what is going on here and how I can remedy this problem I would greatly appreciate it.
 
Thanks...
 
Here is a MiniToolbox report just compiled :
 
MiniToolBox by Farbar  Version: 21-07-2014
Ran by TMoyer (administrator) on 11-10-2014 at 15:34:07
Running from "C:\Users\TMoyer\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
***************************************************************************
 
========================= Event log errors: ===============================
 
Application errors:
==================
Error: (10/11/2014 02:17:24 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2014 02:10:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with iteration:
   Instantiating VSS server
 
Error: (10/11/2014 02:10:25 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:51 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:51 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:49 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:49 PM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 01:59:47 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2014 10:06:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service error: Unexpected error calling routine CoCreateInstance.  hr = 0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 10:06:52 AM) (Source: VSS) (User: )
Description: Volume Shadow Copy Service information: The COM Server with CLSID {e579ab5f-1cc4-44b4-bed9-de0991ff0623} and name IVssCoordinatorEx2 cannot be started. [0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
System errors:
=============
Error: (10/11/2014 02:17:08 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
The details view of this entry contains further information.
 
Error: (10/11/2014 09:49:05 AM) (Source: Service Control Manager) (User: )
Description: The Intel® PROSet/Wireless Zero Configuration Service service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/11/2014 09:48:05 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 9:46:55 AM on ‎10/‎11/‎2014 was unexpected.
 
Error: (10/10/2014 08:31:55 PM) (Source: Service Control Manager) (User: )
Description: The PnkBstrA service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/10/2014 01:14:09 PM) (Source: Microsoft-Windows-WHEA-Logger) (User: NT AUTHORITY)
Description: A fatal hardware error has occurred.
Reported by component: Processor Core
Error Source: 3
Error Type: 9
Processor ID: 0
The details view of this entry contains further information.
 
Error: (10/10/2014 00:52:42 PM) (Source: Service Control Manager) (User: )
Description: The Dell Click 2 Fix+ service is marked as an interactive service.  However, the system is configured to not allow interactive services.  This service may not function properly.
 
Error: (10/10/2014 00:16:05 PM) (Source: EventLog) (User: )
Description: The previous system shutdown at 12:14:54 PM on ‎10/‎10/‎2014 was unexpected.
 
Error: (10/10/2014 09:23:00 AM) (Source: Service Control Manager) (User: )
Description: The PnkBstrA service terminated unexpectedly.  It has done this 1 time(s).
 
Error: (10/10/2014 08:52:18 AM) (Source: EventLog) (User: )
Description: The previous system shutdown at 8:50:36 AM on ‎10/‎10/‎2014 was unexpected.
 
Error: (10/09/2014 10:31:41 PM) (Source: Service Control Manager) (User: )
Description: The Dell Digital Delivery Service service terminated unexpectedly.  It has done this 1 time(s).  The following corrective action will be taken in 1000 milliseconds: Restart the service.
 
Microsoft Office Sessions:
=========================
Error: (10/11/2014 02:17:24 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2014 02:10:25 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:10:25 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:51 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:51 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:49 PM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 02:07:49 PM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 01:59:47 PM) (Source: WinMgmt)(User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
 
Error: (10/11/2014 10:06:52 AM) (Source: VSS)(User: )
Description: CoCreateInstance0x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
Error: (10/11/2014 10:06:52 AM) (Source: VSS)(User: )
Description: {e579ab5f-1cc4-44b4-bed9-de0991ff0623}IVssCoordinatorEx20x80070422, The service cannot be started, either because it is disabled or because it has no enabled devices associated with it.
Operation:
   Instantiating VSS server
 
=========================== Installed Programs ============================
µTorrent (HKCU\...\uTorrent) (Version: 3.4.2.34537 - BitTorrent Inc.)
AC3Filter 2.5b (HKLM-x32\...\AC3Filter_is1) (Version: 2.5b - Alexander Vigovsky)
Accidental Damage Services Agreement (HKLM-x32\...\{EF85FEF4-EB92-4075-A6D2-5F519BB30A2C}) (Version: 2.0.0 - Dell Inc.)
Adobe Flash Player 15 ActiveX (HKLM-x32\...\Adobe Flash Player ActiveX) (Version: 15.0.0.167 - Adobe Systems Incorporated)
Adobe Flash Player 15 Plugin (HKLM-x32\...\Adobe Flash Player Plugin) (Version: 15.0.0.152 - Adobe Systems Incorporated)
Adobe Reader XI (11.0.07)  MUI (HKLM-x32\...\{AC76BA86-7AD7-FFFF-7B44-AB0000000001}) (Version: 11.0.07 - Adobe Systems Incorporated)
Assassin's Creed (HKLM-x32\...\{8CFA9151-6404-409A-AF22-4632D04582FD}) (Version: 1.02 - Ubisoft)
AVG 2014 (HKLM\...\AVG) (Version: 2014.0.4259 - AVG Technologies)
AVG 2014 (Version: 14.0.4040 - AVG Technologies) Hidden
AVG 2014 (Version: 14.0.4259 - AVG Technologies) Hidden
AVG PC TuneUp 2014 (en-US) (x32 Version: 14.0.1001.204 - AVG) Hidden
AVG PC TuneUp 2014 (HKLM-x32\...\AVG PC TuneUp) (Version: 14.0.1001.204 - AVG)
AVG PC TuneUp 2014 (x32 Version: 14.0.1001.204 - AVG) Hidden
Banctec Service Agreement (HKLM-x32\...\{42D68A86-DB1C-4256-B8C9-5D0D92919AF5}) (Version: 2.0.0 - Dell Inc.)
BioShock (HKLM-x32\...\Steam App 7670) (Version:  - 2K Boston)
BioShock 2 (HKLM-x32\...\Steam App 8850) (Version:  - 2K Marin)
BioShock Infinite (HKLM-x32\...\Steam App 8870) (Version:  - Irrational Games)
BitTorrent Sync (HKLM-x32\...\BitTorrent Sync) (Version: 1.4.83 - BitTorrent Inc.)
Complete Care Business Service Agreement (HKLM-x32\...\{0ECFCB07-9BFE-4970-ACA1-D568D982760B}) (Version: 2.0.0 - Dell Inc.)
Consumer In-Home Service Agreement (HKLM-x32\...\{F47C37A4-7189-430A-B81D-739FF8A7A554}) (Version: 2.0.0 - Dell Inc.)
CyberLink LabelPrint 2.5 (x32 Version: 2.5.0.6603 - CyberLink Corp.) Hidden
CyberLink Media Suite Essentials (HKLM-x32\...\InstallShield_{8F14AA37-5193-4A14-BD5B-BDF9B361AEF7}) (Version: 11.0 - CyberLink Corp.)
CyberLink Power2Go 8 (x32 Version: 8.0.0.3123 - CyberLink Corp.) Hidden
CyberLink PowerDirector 10 (x32 Version: 10.0.1.3126 - CyberLink Corp.) Hidden
CyberLink PowerDVD 12 (x32 Version: 12.0.3324.55 - CyberLink Corp.) Hidden
D3DX10 (x32 Version: 15.4.2368.0902 - Microsoft) Hidden
Definition Update for Microsoft Office 2010 (KB982726) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{650DE870-ECA3-4E63-8D77-778512BE5D4C}) (Version:  - Microsoft)
Dell Digital Delivery (HKLM-x32\...\{D850CB7E-72BC-4510-BA4F-48932BFAB295}) (Version: 2.9.901.0 - Dell Products, LP)
Dell Edoc Viewer (HKLM\...\{8EBA8727-ADC2-477B-9D9A-1A1836BE4E05}) (Version: 1.0.0 - Dell Inc)
Dell Home Systems Service Agreement (HKLM-x32\...\{AB2FDE4F-6BED-4E9E-B676-3DCCEBB1FBFE}) (Version: 2.0.0 - Dell Inc.)
Dell System Detect (HKCU\...\73f463568823ebbe) (Version: 5.11.0.3 - Dell)
Dell Touchpad (HKLM\...\SynTPDeinstKey) (Version: 17.0.14.0 - Synaptics Incorporated)
Glyph (HKLM-x32\...\Glyph) (Version:  - Trion Worlds, Inc.)
GOM Player (HKLM-x32\...\GOM Player) (Version: 2.2.62.5209 - Gretech Corporation)
Google Chrome (HKLM-x32\...\Google Chrome) (Version: 36.0.1985.125 - Google Inc.)
Google Update Helper (x32 Version: 1.3.24.15 - Google Inc.) Hidden
Intel® Management Engine Components (HKLM-x32\...\{65153EA5-8B6E-43B6-857B-C6E4FC25798A}) (Version: 9.5.23.1766 - Intel Corporation)
Intel® PRO/Wireless Driver (Version: 16.06.2000.0671 - Intel Corporation) Hidden
Intel® Processor Graphics (HKLM-x32\...\{F0E3AD40-2BBD-4360-9C76-B9AC9A5886EA}) (Version: 10.18.10.3345 - Intel Corporation)
Intel® PROSet/Wireless Software for Bluetooth® Technology(patch version 3.0.1327.1) (HKLM\...\{302600C1-6BDF-4FD1-1307-148929CC1385}) (Version: 3.1.1307.0358 - Intel Corporation)
Intel® Rapid Storage Technology (HKLM\...\{409CB30E-E457-4008-9B1A-ED1B9EA21140}) (Version: 12.8.2.1000 - Intel Corporation)
Intel® Rapid Storage Technology (Version: 12.8.2.1000 - Intel Corporation) Hidden
Intel® Update Manager (HKLM-x32\...\{12914061-EB9B-4AE7-AC7E-0B8A607C7DF4}) (Version: 2.3.1338 - Intel Corporation)
Intel® USB 3.0 eXtensible Host Controller Driver (HKLM-x32\...\{240C3DDD-C5E9-4029-9DF7-95650D040CF2}) (Version: 2.5.3.34 - Intel Corporation)
Intel® WiDi (HKLM\...\{C605440F-2748-435F-9F29-EB1C8134856F}) (Version: 4.1.17.0 - Intel Corporation)
Intel® PROSet/Wireless Software (HKLM-x32\...\{6882ac6d-e97d-4e25-b3ea-5f3f21055dfe}) (Version: 16.6.0 - Intel Corporation)
Intel® PROSet/Wireless WiFi Software (Version: 16.06.0000.0280 - Intel Corporation) Hidden
Intel® Trusted Connect Service Client (Version: 1.31.8.1 - Intel Corporation) Hidden
Java 7 Update 65 (HKLM-x32\...\{26A24AE4-039D-4CA4-87B4-2F83217055FF}) (Version: 7.0.650 - Oracle)
Java Auto Updater (x32 Version: 2.1.9.8 - Sun Microsystems, Inc.) Hidden
Junk Mail filter update (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Microsoft .NET Framework 4.5.1 (HKLM\...\{92FB6C44-E685-45AD-9B20-CADF4CABA132} - 1033) (Version: 4.5.50938 - Microsoft Corporation)
Microsoft .NET Framework 4.5.1 (Version: 4.5.50938 - Microsoft Corporation) Hidden
Microsoft Application Error Reporting (Version: 12.0.6015.5000 - Microsoft Corporation) Hidden
Microsoft Office Access MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Access Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Excel MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Groove MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office InfoPath MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Office 64-bit Components 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office OneNote MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Outlook Connector (HKLM-x32\...\{95140000-0081-0409-0000-0000000FF1CE}) (Version: 14.0.6123.5001 - Microsoft Corporation)
Microsoft Office Outlook MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office PowerPoint MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Professional Plus 2010 (HKLM-x32\...\Office14.PROPLUSR) (Version: 14.0.7015.1000 - Microsoft Corporation)
Microsoft Office Professional Plus 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (French) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proof (Spanish) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Proofing (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Publisher MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared 64-bit Setup Metadata MUI (English) 2010 (Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Shared Setup Metadata MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft Office Word MUI (English) 2010 (x32 Version: 14.0.7015.1000 - Microsoft Corporation) Hidden
Microsoft OneDrive (HKCU\...\OneDriveSetup.exe) (Version: 17.0.4041.0512 - Microsoft Corporation)
Microsoft Silverlight (HKLM\...\{89F4137D-6C26-4A84-BDB8-2E5A4BB71E00}) (Version: 5.1.30514.0 - Microsoft Corporation)
Microsoft SQL Server 2005 Compact Edition [ENU] (HKLM-x32\...\{F0B430D1-B6AA-473D-9B06-AA3DD01FD0B8}) (Version: 3.1.0000 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{710f4c1c-cc18-4c49-8cbf-51240c89a1a2}) (Version: 8.0.61001 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{7299052b-02a4-4627-81f2-1818da5d550d}) (Version: 8.0.56336 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (HKLM-x32\...\{837b34e3-7c30-493c-8f6a-2b0f04e2912c}) (Version: 8.0.59193 - Microsoft Corporation)
Microsoft Visual C++ 2005 Redistributable (x64) (HKLM\...\{ad8a2fa1-06e7-4b0d-927d-6e54b3d31028}) (Version: 8.0.61000 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 (HKLM\...\{8220EEFE-38CD-377E-8595-13398D740ACE}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 (HKLM\...\{5FCE6D76-F5DC-37AB-B2B8-22AB8CEDB1D4}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.17 (HKLM-x32\...\{9A25302D-30C0-39D9-BD6F-21E6EC160475}) (Version: 9.0.30729 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 (HKLM-x32\...\{1F1C2DFC-2D24-3E06-BCB8-725134ADF989}) (Version: 9.0.30729.4148 - Microsoft Corporation)
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 (HKLM-x32\...\{9BE518E6-ECC6-35A9-88E4-87755C07200F}) (Version: 9.0.30729.6161 - Microsoft Corporation)
Microsoft Visual C++ 2010  x64 Redistributable - 10.0.40219 (HKLM\...\{1D8E6291-B0D5-35EC-8441-6616F567A0F7}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2010  x86 Redistributable - 10.0.40219 (HKLM-x32\...\{F0C3E5D1-1ADE-321E-8167-68EF0DE699A5}) (Version: 10.0.40219 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 (HKLM-x32\...\{ca67548a-5ebe-413a-b50c-4b9ceb6d66c6}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 (HKLM-x32\...\{33d1fd90-4274-48a1-9bc1-97e33d9c2d6f}) (Version: 11.0.61030.0 - Microsoft Corporation)
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 (Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 (x32 Version: 11.0.61030 - Microsoft Corporation) Hidden
Microsoft WSE 3.0 Runtime (HKLM-x32\...\{E3E71D07-CD27-46CB-8448-16D4FB29AA13}) (Version: 3.0.5305.0 - Microsoft Corp.)
Movie Maker (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Mozilla Firefox 32.0.3 (x86 en-GB) (HKLM-x32\...\Mozilla Firefox 32.0.3 (x86 en-GB)) (Version: 32.0.3 - Mozilla)
Mozilla Maintenance Service (HKLM-x32\...\MozillaMaintenanceService) (Version: 21.0 - Mozilla)
MSVCRT (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT_amd64 (x32 Version: 15.4.2862.0708 - Microsoft) Hidden
MSVCRT110 (x32 Version: 16.4.1108.0727 - Microsoft) Hidden
MSVCRT110_amd64 (Version: 16.4.1109.0912 - Microsoft) Hidden
My Dell (HKLM\...\PC-Doctor for Windows) (Version: 3.5.6426.22 - PC-Doctor, Inc.)
Origin (HKLM-x32\...\Origin) (Version: 9.4.20.386 - Electronic Arts, Inc.)
PeerBlock 1.2 (r693) (HKLM\...\{015C5B35-B678-451C-9AEE-821E8D69621C}_is1) (Version: 1.2.0.693 - PeerBlock, LLC)
Photo Gallery (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Premium Service Agreement (HKLM-x32\...\{C33AA6D6-F5EC-48F3-AFDC-8141345D473A}) (Version: 2.0.0 - Dell Inc.)
Project64 1.6 (HKLM-x32\...\{9559F7CA-5E34-4237-A2D9-D856464AD727}) (Version: 1.6.1 - Project64)
QualxServ Service Agreement (HKLM-x32\...\{903679E8-44C8-4C07-9600-05C92654FC50}) (Version: 2.0.0 - Dell Inc.)
Quickset64 (HKLM\...\{87CF757E-C1F1-4D22-865C-00C6950B5258}) (Version: 10.16.002 - Dell Inc.)
R.U.S.E (HKLM-x32\...\Steam App 21970) (Version:  - Eugen Systems)
Real Alternative 2.0.2 (HKLM-x32\...\RealAlt_is1) (Version: 2.0.2 - )
Realtek Ethernet Controller All-In-One Windows Driver (HKLM-x32\...\{F7E7F0CB-AA41-4D5A-B6F2-8E6738EB063F}) (Version: 7.73.618.2013 - Realtek)
Realtek High Definition Audio Driver (HKLM-x32\...\{F132AF7F-7BCA-4EDE-8A7C-958108FE7DBC}) (Version: 6.0.1.7023 - Realtek Semiconductor Corp.)
RIFT (HKLM-x32\...\Glyph RIFT) (Version:  - Trion Worlds, Inc.)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DE28B448-32E8-4E8F-84F0-A52B21A49B5B}) (Version:  - Microsoft)
Service Pack 2 for Microsoft Office 2010 (KB2687455) 32-Bit Edition (x32 Version:  - Microsoft) Hidden
Shared C Run-time for x64 (HKLM\...\{EF79C448-6946-4D71-8134-03407888C054}) (Version: 10.0.0 - McAfee)
Sid Meier's Civilization 4 (HKLM-x32\...\{CFBCE791-2D53-4FCE-B3FB-D6E01F4112E8}) (Version: 1.61 - Firaxis Games)
Sid Meier's Civilization 4 (x32 Version: 1.61 - Firaxis Games) Hidden
Sims 3 Store v. 2.0 (HKLM-x32\...\Sims 3 Store v. 2.0) (Version: 2.0 - Saucy Releases)
Skype™ 6.18 (HKLM-x32\...\{7A3C7E05-EE37-47D6-99E1-2EB05A3DA3F7}) (Version: 6.18.106 - Skype Technologies S.A.)
Steam (HKLM-x32\...\Steam) (Version:  - Valve Corporation)
The Sims" 3 (HKLM-x32\...\{C05D8CDB-417D-4335-A38C-A0659EDFD6B8}) (Version: 1.67.2 - Electronic Arts)
The Sims™ 3 + Expansions Uninstaller (HKLM-x32\...\The Sims™ 3 + Expansions Uninstaller) (Version: 1.0.0.11 - Electronic Arts)
The Sims™ 3 70s, 80s, & 90s Stuff (HKLM-x32\...\{E1868CAE-E3B9-4099-8C18-AA8944D336FD}) (Version: 17.0.77 - Electronic Arts)
The Sims™ 3 Ambitions (HKLM-x32\...\{910F4A29-1134-49E0-AD8B-56E4A3152BD1}) (Version: 4.10.1 - Electronic Arts)
The Sims™ 3 Diesel Stuff (HKLM-x32\...\{1C9B6173-6DC9-4EEE-9EFC-6BA115CFBE43}) (Version: 14.0.48 - Electronic Arts)
The Sims™ 3 Fast Lane Stuff (HKLM-x32\...\{ED436EA8-4145-4703-AE5D-4D09DD24AF5A}) (Version: 5.8.1 - Electronic Arts)
The Sims™ 3 Generations (HKLM-x32\...\{E6B88BD6-E4B2-4701-A648-B6DAC6E491CC}) (Version: 8.0.152 - Electronic Arts)
The Sims™ 3 High-End Loft Stuff (HKLM-x32\...\{71828142-5A24-4BD0-97E7-976DA08CE6CF}) (Version: 3.13.1 - Electronic Arts)
The Sims™ 3 Into the Future (HKLM-x32\...\{A0BBD6C7-B546-4048-B33A-F21F5C9F5B09}) (Version: 21.0.150 - Electronic Arts)
The Sims™ 3 Island Paradise (HKLM-x32\...\{DB21639E-FE55-432C-BCA2-0C5249E3F79E}) (Version: 19.0.101 - Electronic Arts)
The Sims™ 3 Katy Perry's Sweet Treats (HKLM-x32\...\{9B2506E3-9A3F-45B5-96BF-509CAD584650}) (Version: 13.0.62 - Electronic Arts)
The Sims™ 3 Late Night (HKLM-x32\...\{45057FCE-5784-48BE-8176-D9D00AF56C3C}) (Version: 6.5.1 - Electronic Arts)
The Sims™ 3 Master Suite Stuff (HKLM-x32\...\{08A25478-C5DD-4EA7-B168-3D687CA987FF}) (Version: 11.0.84 - Electronic Arts)
The Sims™ 3 Movie Stuff (HKLM-x32\...\{D0087539-3C57-44E0-BEE7-D779D546CBE1}) (Version: 20.0.53 - Electronic Arts)
The Sims™ 3 Outdoor Living Stuff (HKLM-x32\...\{117B6BF6-82C3-420C-B284-9247C8568E53}) (Version: 7.3.2 - Electronic Arts)
The Sims™ 3 Pets (HKLM-x32\...\{C12631C6-804D-4B32-B0DD-8A496462F106}) (Version: 10.0.96 - Electronic Arts)
The Sims™ 3 Seasons (HKLM-x32\...\{3DE92282-CB49-434F-81BF-94E5B380E889}) (Version: 16.0.136 - Electronic Arts)
The Sims™ 3 Showtime (HKLM-x32\...\{3BBFD444-5FAB-49F6-98B1-A1954E831399}) (Version: 12.0.273 - Electronic Arts)
The Sims™ 3 Supernatural (HKLM-x32\...\{B37DAFA5-717D-41F8-BDFB-3A4B68C0B3A1}) (Version: 15.0.135 - Electronic Arts)
The Sims™ 3 Town Life Stuff (HKLM-x32\...\{7B11296A-F894-449C-8DF6-6AAAA7D4D118}) (Version: 9.0.73 - Electronic Arts)
The Sims™ 3 University Life (HKLM-x32\...\{F26DE8EF-F2CF-40DC-8CDA-CC0D82D11B36}) (Version: 18.0.126 - Electronic Arts)
The Sims™ 3 World Adventures (HKLM-x32\...\{BA26FFA5-6D47-47DB-BE56-34C357B5F8CC}) (Version: 2.17.2 - Electronic Arts)
The Witcher: Enhanced Edition (HKLM-x32\...\Steam App 20900) (Version:  - CD Projekt RED)
Update for Microsoft Access 2010 (KB2553446) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B4A38370-2ADB-46B0-A1B0-0C4A2F7DCA31}) (Version:  - Microsoft)
Update for Microsoft Excel 2010 (KB2889836) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9179FC17-97A8-4D98-9E09-05720AF5D44E}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft Filter Pack 2.0 (KB2878281) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{302A8FE3-EBF5-486C-A431-16A1CD914443}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817369) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{4EEA3D3E-989C-4DF4-AB0A-3042C0C12AA3}) (Version:  - Microsoft)
Update for Microsoft InfoPath 2010 (KB2817396) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{39767ECA-1731-45DB-AB5B-6BF40E151D66}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589298) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{DADF7E25-FFA4-4D02-BE84-1DAE62C18516}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589352) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F4284D93-7AE8-4309-8CF3-9AD394F35F3A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2589375) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{287A1E92-9E41-4BC1-8920-B3D0E9220800}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2597087) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{9D69691D-823D-4C3E-9B12-563A3F520366}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2687502) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{7DE7DF97-82FE-4B3A-AB8D-1621F9CC464A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2760598) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{ECFE33A3-B8B7-439A-ADE4-59FBD29EF9B8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2794737) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{5AA578BB-759C-40FD-9661-A737C0884541}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825635) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F1A20C69-9FE5-40FD-9CD5-84EABC2EF64A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2825640) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{BA610006-2C39-4419-9834-CF61AB24810A}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837581) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{334FB202-28D7-4BA4-8BC9-4FE4AB233EA0}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2837606) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0D672F7-883E-4279-8E75-D97A5445AB46}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2878252) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B0DB9F71-E0F7-4FE6-8925-35B860CAC0C4}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-040C-0000-0000000FF1CE}_Office14.PROPLUSR_{089DBFD7-8211-43B2-AAAE-5BDD8C23E3A8}) (Version:  - Microsoft)
Update for Microsoft Office 2010 (KB2881028) 32-Bit Edition (HKLM-x32\...\{90140000-001F-0C0A-0000-0000000FF1CE}_Office14.PROPLUSR_{794A0574-4E2F-4D58-B2A0-D7460ACDC85C}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft OneNote 2010 (KB2837595) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{51CCA922-A0CC-47C4-8910-6936D97CAC2E}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{90140000-001A-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{DCE104A1-1875-4469-A83D-A5BFA6C4640F}) (Version:  - Microsoft)
Update for Microsoft Outlook 2010 (KB2687567) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2AB483F1-C86E-427A-83B4-23889B03512D}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{90140000-0018-0409-0000-0000000FF1CE}_Office14.PROPLUSR_{334AA0A1-2BB1-4D74-B66A-2B2C4D9C2C87}) (Version:  - Microsoft)
Update for Microsoft PowerPoint 2010 (KB2837579) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{2BA40F82-F3A4-441C-BF1A-ED4C42FF4872}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{90140000-002A-0000-1000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft SharePoint Workspace 2010 (KB2760601) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{F9F5A080-AF38-4966-9A6B-C43DCA465035}) (Version:  - Microsoft)
Update for Microsoft Visio 2010 (KB2880526) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{7B29D8B8-6A87-496C-A65E-B935E740448A}) (Version:  - Microsoft)
Update for Microsoft Visio Viewer 2010 (KB2837587) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{38CF30E4-3348-4BD1-A859-B630C355A56F}) (Version:  - Microsoft)
Update for Microsoft Word 2010 (KB2880529) 32-Bit Edition (HKLM-x32\...\{91140000-0011-0000-0000-0000000FF1CE}_Office14.PROPLUSR_{B9B89E01-5B6B-4F73-BC34-B2C0D8ACB4CD}) (Version:  - Microsoft)
Visual Studio 2012 x64 Redistributables (HKLM\...\{8C775E70-A791-4DA8-BCC3-6AB7136F4484}) (Version: 14.0.0.1 - AVG Technologies)
Visual Studio 2012 x86 Redistributables (HKLM-x32\...\{98EFF19A-30AB-4E4B-B943-F06B1C63EBF8}) (Version: 14.0.0.1 - AVG Technologies CZ, s.r.o.)
VLC media player 2.1.3 (HKLM-x32\...\VLC media player) (Version: 2.1.3 - VideoLAN)
Warframe (HKLM-x32\...\Steam App 230410) (Version:  - Digital Extremes)
Windows Live Communications Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Essentials (HKLM-x32\...\WinLiveSuite) (Version: 16.4.3505.0912 - Microsoft Corporation)
Windows Live Essentials (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Family Safety (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Family Safety (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live ID Sign-in Assistant (Version: 7.250.4311.0 - Microsoft Corporation) Hidden
Windows Live Installer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Mail (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live MIME IFilter (Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Photo Common (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live PIMT Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live SOXE Definitions (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live UX Platform Language Pack (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Windows Live Writer Resources (x32 Version: 16.4.3505.0912 - Microsoft Corporation) Hidden
Wing Commander III (HKLM-x32\...\{F96B9930-E22A-44D6-81B5-6C8E92C21B4B}) (Version: 2.0.0.2 - Electronic Arts)
WinRAR 5.10 beta 3 (64-bit) (HKLM\...\WinRAR archiver) (Version: 5.10.3 - win.rar GmbH)
 
========================= Memory info: ===================================
Percentage of memory in use: 25%
Total physical RAM: 8080.36 MB
Available physical RAM: 5990.45 MB
Total Pagefile: 16158.9 MB
Available Pagefile: 13912.6 MB
Total Virtual: 4095.88 MB
Available Virtual: 3977.53 MB
 
========================= Partitions: =====================================
1 Drive c: (OS) (Fixed) (Total:909.81 GB) (Free:251.16 GB) NTFS
 
========================= Users: ========================================
User accounts for \\TMOYER-PC
Administrator            Guest                    TMoyer                  
**** End of log ****

RELEVANCY SCORE 200
Preferred Solution: Unexpected shut down and reboots, no BSOD or any other errors/warnings

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Unexpected shut down and reboots, no BSOD or any other errors/warnings

Please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.
 
Louis

Read other 21 answers
RELEVANCY SCORE 94

Hi all,

This is my first post here so please excuse me if I've posted in the wrong place. I have a very annoying problem that I do not know how to fix. My problem is, my installation of Windows 7 Home Premium 64-bit randomly shuts down without any warnings at all. I'm just typing online, reading emails, chatting with my friends, and all of the sudden my screen goes black, and then I see the BIOS loading screen, and then "Windows has not shut down properly". This happens with no warnings, no Blue Screen of Deaths, or error messages. I have my system up-to-date with antivirus software, Windows Updates, and drivers. I have scanned my system and found no viruses. I've also checked my hard disk for errors and defragmented. I have unchecked "Automatically Restart" with no luck. I have a ASUS UL20A-A1 laptop with a 4GB RAM upgrade: Amazon.com: ASUS UL20A-A1 Thin and Light 12.1-Inch Silver Laptop - 7.5 Hours of Battery Life (Windows 7 Home Premium): Electronics
For the first couple of weeks I had this laptop, I had the preinstalled Windows 7 and never experienced any random reboots. I tried to reinstall using my recovery partition, and then found out it was broken, so deleted it, and used the two recovery dvds to reinstall. Ever since then I have experienced this problem. I've tried reinstalling with the recovery dvds again and again, with the same results. I have contacted ASUS Technical Support as well, since I have a felling that it might be defec... Read more

A:Unexpected restart with no warnings, BSOD, or errors

  
Quote: Originally Posted by McDougal


Hi all,

This is my first post here so please excuse me if I've posted in the wrong place. I have a very annoying problem that I do not know how to fix. My problem is, my installation of Windows 7 Home Premium 64-bit randomly shuts down without any warnings at all. I'm just typing online, reading emails, chatting with my friends, and all of the sudden my screen goes black, and then I see the BIOS loading screen, and then "Windows has not shut down properly". This happens with no warnings, no Blue Screen of Deaths, or error messages. I have my system up-to-date with antivirus software, Windows Updates, and drivers. I have scanned my system and found no viruses. I've also checked my hard disk for errors and defragmented. I have unchecked "Automatically Restart" with no luck. I have a ASUS UL20A-A1 laptop with a 4GB RAM upgrade: Amazon.com: ASUS UL20A-A1 Thin and Light 12.1-Inch Silver Laptop - 7.5 Hours of Battery Life (Windows 7 Home Premium): Electronics
For the first couple of weeks I had this laptop, I had the preinstalled Windows 7 and never experienced any random reboots. I tried to reinstall using my recovery partition, and then found out it was broken, so deleted it, and used the two recovery dvds to reinstall. Ever since then I have experienced this problem. I've tried reinstalling with the recovery dvds again and again, with the same results. I have contacted ASU... Read more

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RELEVANCY SCORE 75.6

I can't believe that this kind of service exists for free... You must be a very generous group of people!!

I am using a Sony VAIO (VGN-NR498E), with Vista SP1, and Kaspersky Internet Security. KIS has not detected any malware today, although a few days ago, utorrent.exe was identified as "Trojan.generic," and I uninstalled and deleted the file. Additionally, my online banking password was changed last night (There is a small chance that I just forgot what it was, since I've been changing all of my passwords lately.. but I don't believe that is the case). I have only had this loptop for a couple weeks. I got it because my last one was infected with something and I couldn't even start Windows, within only 2 days of it beginning to act funny (I suspected a keylogger)..

Following are my HijackThis log and DSS main.txt (extra.txt attached):

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 3:14:28 PM, on 7/15/2008
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Windows\system32\taskeng.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\Program Files\Apoint\Apoint.exe
C:\Program Files\Sony\ISB Utility\ISBMgr.exe
C:\Program Files\Java\jre1.6.0\bin\jusched.exe
C:\Program Files\Sony\VAIO Wireless Wizard\AutoLaunchWLASU.exe
C:\Windows\system32\igfxsrvc.exe
C:\Program Files\iTunes\iTunesHelp... Read more

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RELEVANCY SCORE 70

Hi everyone,
I'm watching the forum long time as unregistered user. So now my first post is true when the rough came up. As mentioned in the title I'm experiencing unexpected reboots and sometimes BSODs.
More details about my new (1week old) system

Mobo: GA 890GPA-UDH3
VGA: On board ATI4290 +128GB DDR3 sideport memory
CPU: PhenomII X4 965 BE 3,4 GHz
Memory: Corsair Kit 2x2GB CMX4GX3M2A1600C9 DDR3 1600
PSU: CoolerMaster RealPower620W
HDD1: WD640 SATAIII
Keyboard/Mouse Microsoft wireless desktop 5000


Last week I installed my new components build up the pc and install a fresh new W7 Ultimate 64bit. After OS I installed gigabyte drivers. In the mean time windows update took place. so may be some drivers were already installed from windows update. Afterwards I installed AVASt home antivirus.

Later I experienced my first reboot, one hour after a BSOD and so on...
For the record there were no overclocking setting
After reading some related posts I did the following:

1. Manual setting for the memory timings 9-9-9-9-24 and voltage 1,65V as stated from corsair
2. BIOS update
3. Uninstall AVAST / install Microsoft Essentials
4. Download latest drivers from gigabyte and install them.

Still facing the same at least one reboot or BSOD daily. It is random and not after specific software/application excecution.

Finally I downloaded autoruns+Windows7&Vista and collected related files as suggested in other thread.

I had a business trip so i didnt spen... Read more

A:Bsod and unexpected reboots

I see possible malware involved:
Code:
Event[349]:
Log Name: System
Source: Microsoft Antimalware
Date: 2010-09-27T22:30:28.000
Event ID: 1007
Task: N/A
Level: Information
Opcode: Info
Keyword: Classic
User: N/A
User Name: N/A
Computer: Raphael-PC
Description:
Microsoft Antimalware has taken action to protect this machine from spyware or other potentially unwanted software.
For more information please see the following:
http://go.microsoft.com/fwlink/?linkid=37020&name=HackTool:Win32/Keygen&threatid=2147593794
User: Raphael-PC\Raphael
Name: HackTool:Win32/Keygen
ID: 2147593794
Severity: Medium
Category: Tool
Action: Remove
Status: The operation completed successfully.
Signature Version: AV: 1.91.632.0, AS: 1.91.632.0
Engine Version: 1.1.6201.0
Please check with our Security forum to make sure none remains. Follow these directions: http://www.techsupportforum.com/f50/...lp-305963.html

Install these Realtek drivers: http://218.210.127.131/downloads/dow...&GetDown=false

Enable driver verifier: http://www.techsupportforum.com/f217...ed-473665.html

If the BSODs continue, please follow the BSOD sticky again.

...Summary of the Dumps:
Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Mon Sep 27 15:58:54.124 2010 (UTC - 4:00)
System Uptime: 0 days 0:00:21.389
BugCheck 1E, {ffffffffc0000005, fffff800030ac3a4, 0, ffffffffffffffff}
Probably caused by : memory_corru... Read more

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RELEVANCY SCORE 67.6

So I've recently built a new computer not to long ago.

Everything was working fine for like a month and a half, absolutely no problem whatsoever. Then just recently my computer just shuts off, no warning at all. the process of it shutting starts with a black screen for probably a few seconds then afterwards it'll get a BSOD with STOP: 0x0000007E, and had to be shut off manually. At first I thought my computer was overheating, but when i checked Fanspeed and PC Wizard it was only at 32-33 degrees C. Then I checked my power supply if it fried, but it didn't seemed to be working fine considering it's still new, and i clean my case out every 2 weeks. All the fans are also working properly. Nothing is wrong with the hard drive either, I've tested it with another computer. (same goes for the RAM)
On the blue screen i get a
"A problem has been detected and windows has been shut down to prevent damage to your computer....

STOP: 0x0000007E ..."
Then I would try to restart after like a 10-20min rest then it would shut off again. sometimes it'll last for 10-20mins and sometimes it'll last for 2-4 hours. I'm not sure what's wrong.

Computer specs
Motherboard - Asus M4A78L-M
CPU - AMD Athlon II X2 250 Dual Core 3.0 GHz
Memory - 4GB DDR2
OS - Windows 7 Home Premium 32 Bit
PSU - RaidMax RX 730SS ATX Power Supply (Hybrid Series)
Graphics Card - HIS Radeon HD 5670 IceQ 512MB Dedicated GDDR5
Case - Rosewill Black SECC St... Read more

A:Random shut offs no warnings, then BSOD

Welcome!

Could you please upload some info for us? At the very least, we need the memory dumps.



JK said:



Go to C:\Windows\Minidump and copy all of the dmp files to the desktop. Select all>right-click on one>Send to>New Compressed folder. Then attach the zip file to your next post by use of the paperclip icon in the advanced editor.Click to expand...

I, and several others, prefer to work with a full BSOD report though. If you wouldn't mind, could you follow these directions instead?

http://www.jcgriff2.com/BSODpostinstructions.html

That collects event logs, Windows Error Reporting, driver listings, system info, and other info, as well as the minidumps. So if you choose to use this, don't bother uploading dumps.

Zip up the output folder the jcgriff2 scripts create, and upload it to Rapidshare or a similar site.
 

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RELEVANCY SCORE 67.2

This has only happened once to me, but I'll attach the necessary files, if their is a problem, will this keep re-occurring? I only had a game running, Itunes and Documents open.

A:Unexpected Shut Down - BSOD :(

tcpip.sys was the cause of one of your blue screens, I'm not too sure on what this does, but from my search results it looks like a virus scan would be a good idea

The other seemed to be related to direct X, update all your direct X files, and check o see if your graphics drivers are update to date too

Someone else should be able to assist you soon too But I suggest you try these for now

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RELEVANCY SCORE 63.6

I keep getting unexpected shut downs. Here is what windows 7 is saying.

Any idea of how to prevent?


Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 4105
Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88004F730A4
BCP3: FFFFF8800776D788
BCP4: FFFFF8800776CFE0
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

A:BSOD unexpected errors Locale ID 4105

Yes, please follow the http://www.sevenforums.com/crashes-d...tructions.html to provide us with your crash reports so we can analyze them and give troubleshooting to find the cause.

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RELEVANCY SCORE 62.8

Hey everyone i noticed if i keep my system on overnight i will find an error message saying "windows has recovered from an unexpected shutdown" with the following messages

Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7600.2.0.0.768.3
Locale ID:1033
Additional information about the problem:
BCCode:3b
BCP1:00000000C0000005
BCP2:FFFFF80002C82105
BCP3:FFFFF88007C5AA20
BCP4:0000000000000000
OS Version:6_1_7600
Service Pack:0_0
Product:768_1

Its seems to happen when i leave the system on over night, i also had a problem with the system coming out of sleep mode so i disabled sleep and hibernation
i feel like the 2 may be related...can anyone help?

SPECS:
Core i7-920 2.66GHz
ASUS P6T SE Intel X58
ANTEC TP-750w
Win7 Home Premium 64 Bit
OCZ OCZ3P1333LV6GK 6GB PC3-10666 (DDR3-1333) DDR3 - 12G total
WD CaviarGreen 1TB
OCZ Agility Series 120GB SATA II MLC Internal Solid state disk (SSD)
XFX HD-585A-ZNBC Radeon HD 5850 (Cypress Pro) 1GB Black Edition

Trouble shooting done so far
Memtest 86 - no errors after a full pass
hwmonitor -
Temp:
systin = 98f/ 95f/ 98f
cpuin = 86f/ 86f/ 91f
auxtin = 84f/ 84f/ 84f

core i7 920 = core 0 - 104f/ 102f / 109f
core 1 - 100f/ 98f / 104f
core 2 - 109f/ 105f / 116f
core 3 - 102f/ 100f / 107f

Radeon Hd 5850
GPU Core = 123f /122f / 124f

Radeon Hd 5800 Series
GPU Core = 123f /122f / 123f

WDC Hardrive
Assembly = 75f/ 73f/ 75f
updated vide... Read more

A:Unexpected shutdowns Win7 errors BSOD hd5850

  
Quote: Originally Posted by adroc31


Hey everyone i noticed if i keep my system on overnight i will find an error message saying "windows has recovered from an unexpected shutdown" with the following messages

Problem signature:
Problem Event Name:BlueScreen
OS Version:6.1.7600.2.0.0.768.3
Locale ID:1033
Additional information about the problem:
BCCode:3b
BCP1:00000000C0000005
BCP2:FFFFF80002C82105
BCP3:FFFFF88007C5AA20
BCP4:0000000000000000
OS Version:6_1_7600
Service Pack:0_0
Product:768_1

Its seems to happen when i leave the system on over night, i also had a problem with the system coming out of sleep mode so i disabled sleep and hibernation
i feel like the 2 may be related...can anyone help?

SPECS:
Core i7-920 2.66GHz
ASUS P6T SE Intel X58
ANTEC TP-750w
Win7 Home Premium 64 Bit
OCZ OCZ3P1333LV6GK 6GB PC3-10666 (DDR3-1333) DDR3 - 12G total
WD CaviarGreen 1TB
OCZ Agility Series 120GB SATA II MLC Internal Solid state disk (SSD)
XFX HD-585A-ZNBC Radeon HD 5850 (Cypress Pro) 1GB Black Edition

Trouble shooting done so far
Memtest 86 - no errors after a full pass
hwmonitor -
Temp:
systin = 98f/ 95f/ 98f
cpuin = 86f/ 86f/ 91f
auxtin = 84f/ 84f/ 84f

core i7 920 = core 0 - 104f/ 102f / 109f
core 1 - 100f/ 98f / 104f
core 2 - 109f/ 105f / 116f
core 3 - 102f/ 100f / 107f

Radeon Hd 5850
GPU Core = 123f /122f / 124f

Radeon Hd 5800 Series
GPU Core = 123f /122f / 123f

WDC Hardrive
Assembly = 75f/... Read more

Read other 2 answers
RELEVANCY SCORE 62.8

Hello Guys and Girls
Need your help. My system is using XP with SP3 and im getting the BSOD on shut down leaving this text stop 0x0000008E 0XC0000005 0X8064CE4D OXBAFC3B14 0X00000000 then straight away reboots its self back to the administration page were i can switch it off

A:[SOLVED] BSOD on shut down then reboots on windows XP

Does this message appear when you try to restart the computer as well? And is windows attempting to install updates when you are selecting the 'turn off' option? Does it make it to the shut down screen and blue screen on a particular message ('Windows is saving your settings', 'Windows is shutting down' etc.)?

Also, standard question, have you made any significant changes to your system? i.e. new hardware, software, etc.

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RELEVANCY SCORE 61.2

Firstly, let me apologize if this is in the wrong section; I wasn't sure whether to post this here or somewhere under the hardware categories, considering how I can't get the actual dumps from any of the BSoDs I -have- gotten, and am fairly certain it is hardware-related at this point, though I do not know of what.

Around two weeks ago my PC started randomly restarting itself while I was out or at night while I wasn't around; at the time I didn't know if it was BSoDing since I had it set to automatically restart in such an event, but I learnt later that this was not the case. Instead, it was as if the power was 'flickering', since the chassis fan would stop and immediately start back up, with the screen going black and the power, HDD, and CD drive indicators lighting up as if I had just hard restarted it or gone through a power fluctuation.

My first thought was that it was software related, so I booted into Vista on my second HDD and the problem seemed to go away. I formatted my first drive's OS partition and prepared to reinstall Windows, but then the same thing began again, this time with growing frequency until I decided to open up my rig and have look at all the connections.

Around this time I got the first BSoD that I've seen during this event, that being of SYSTEM_SERVICE_EXCEPTION, although I wasn't able to get the details down.

In the case everything seemed to be in order aside from an unattached pin from a CD drive I have (which I then disconnected entirely). I... Read more

A:Reboots W/O BSoD - No Errors Whatsoever

Typically when you get a number of different BugCheck codes and error messages for the blue screens as you describe, the problem is hardware related. The other behavior makes me wonder whether this might be a power supply issue. Have you tried swapping the supply for another to see if it provides more stability?

See if you can borrow a PSU, use a spare you have from another system, or if you have to buy one, buy it from somewhere that will allow you to return it for a full refund if it does not fix the problem. I say all this because there are other possible factors that can lead to the behavior you describe, so it is best to test hardware one item at a time at little to no expense.

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RELEVANCY SCORE 61.2

Folks,First I wish to thank anyone who responds to this in advance as I am at my wits end. I have tried to resolve this using techniques I have used in the past which worked, but this time I am coming up blank.I had a small power failure a few days ago and I am not sure it is the cause, or pure coincidence, but shortly after, I have been suffering freezing of the OS, sudden reboots, and even more recently BSOD. I have tried to troubleshoot by myself, ran AVAST, and also Malwarebytes. I've run all of the above in both full OS and also in Safe Mode. Recently I can't even keep the OS alive long enough to get virus scan to run.I did find one trojan and many adwares, but after those were fixed, the problem remains.I have several screen captures of the errors reported on reboot. The errors are not consistent, starting with the first one, BCCode: 1000007f, BCP1: 0000000D, and then BCP2 through BCP4 are all 0s. The second one BCCode: 1000008e, BCP1: C0000005, BCP2: 804DDB57, BCP3: A7540VF0, BCP4: 00000000. The third one BCCode: 1000000a, BCP1: CB0836CB, BCP2: 000000FF, BCP3: 00000001, BCP4: 804E4DA5I wasn't able to capture the last BSOD error.

A:First freezing, then reboots and errors, now BSOD

Edit: Someone will else will have to assist you.

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RELEVANCY SCORE 60

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft® Windows Vista™ Home Premium, Service Pack 2, 32 bit
Processor: AMD Athlon(tm) 64 X2 Dual Core Processor 4200+, x64 Family 15 Model 107 Stepping 1
Processor Count: 2
RAM: 1917 Mb
Graphics Card: NVIDIA GeForce 6150SE nForce 430, 128 Mb
Hard Drives: C: Total - 333693 MB, Free - 181629 MB; D: Total - 9703 MB, Free - 1057 MB;
Motherboard: ECS, Iris8
Antivirus: McAfee Anti-Virus and Anti-Spyware, Updated and Enabled

Hello Tech Guy Support Team,

Here to get some assistance in getting my PC back to good health. PC use has been stressful
I've been annoyed/plagued by frequent BSOD ,constant freezing, black screen on power up,my PC randomly
restarts out of the clear blue.I frequently get BSOD error message 'RQL_NOT_LESS_OR_EQUAL'
'Windows explorer not responding'.Sometimes when I boot up my PC instead it takes me to the windows startup repair, and after a few times cycling thru this, it says 'cannot repair this computer automatically' .Dunno what kinda nastiness I picked up along the way to corrupt my files. Hence,the reason why I'm here.Hopefully I've provided sufficient information to help -start diagnose/resolve the problem . Thanks!Click to expand...

1. Copy and paste the HijackThis log. *DONE*
2. Copy and paste the contents of the DDS.txt file. *DONE*
3. Upload as an attachment the Attach.txt file. There is no need to zip it as suggested in the... Read more

A:Frequent BSOD,Errors,Random Sys Reboots,Freezing

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RELEVANCY SCORE 60

Hello,

I've been trying to find solutions in other threads and online "help" only to find no help at all.
I would rather avoid contacting the Manufacturers if I can help it.

Some of the BSOD Error codes include:
1e, a, 24, 7e and many others.
I've had System Service Exception and Driver IRQ Equal or less (or something similar) and at this point I am at a loss.

--
System Specs:
AMD Phenom II x6 1075t 3.00GHz
4GB DDR3 RAM
nVidia GeForce 450 GTS
800w xilence PSU
Asus M4A87TD EVO Motherboard
Windows 7 x64 Home Premium SP1

- x86 (32-bit) or x64 ?
x64
- the original installed OS on the system?
yes
- an OEM or full retail version?
Full Retail I believe
- What is the age of system (hardware)?
6/7 months old
- What is the age of OS installation (have you re-installed the OS?)
No re-install as of yet, Came with windows 7.

--

I Can several high-demand games one after the other and get a clear day without crashes, then later start my Minecraft server or attempt to watch a video on YouTube and suddenly get a blue screen or random restart.
I also ran Virus Scans with Malwarebytes, Super Anti Spyware and Norton 360 and found Nothing, I did run a Check Disk and It supposedly found Hardware issues, at the least I would like to narrow it down to what It could be.
Since disabling alot of startup Items, I seem to be getting Less blue screens, Hence I'm not sure if its a false positive from the mem-check.

I've attached the Perfmon html and The Windows_nt files in one zip, an... Read more

A:Random BSOD, Hangs and Reboots, Multiple Errors

Most of these are said to be caused by ntkrnlmp.exe which tends to lead me to believe they are hardware related also a dump is pointed towards your usb drivers most likely outdated please update them.


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Administrator\Downloads\Windows_NT6_BSOD_jcgriff2\090511-24616-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*F:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (6 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17640.amd64fre.win7sp1_gdr.110622-1506
Machine Name:
Kernel base = 0xfffff800`03064000 PsLoadedModuleList = 0xfffff800`032a9670
Debug session time: Mon Sep 5 14:39:04.367 2011 (UTC - 6:00)
System Uptime: 0 days 1:20:44.209
Loading Kernel Symbols
...............................................................
................................................................
.............................................
Loading User Symbols
Loading unloaded module list
.....
*******************************************************************************
* *
* Bugcheck Analysis *
* ... Read more

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RELEVANCY SCORE 57.2

Hello! Thank you for the help.

About a week after purchasing this laptop, I started getting BSODs when shutting down or going into sleep mode. It has increased in frequency recently. Each BSOD pops up with multiple errors.The .zip file attached has the dump files, but not a system health report because the report will not generate due to a "time out". If there's another way to post this data, please tell me.

System Spec Info:
Windows 7 Home Premium x64
Original OS, OEM
Brand new machine, no re-installs of the OS

A:BSOD with shut down/sleep mode, multiple errors

Hello Roar and welcome to Sevenforums.

BSOD Analyse

2nd/3rd party drivers blamed

Code:
usbhub Microsoft USB Standard Microsoft USB Standard Kernel Manual Running OK TRUE FALSE 4,096 253,952 0 3/24/2011 8:29:25 PM C:\Windows\system32\DRIVERS\usbhub.sys 4,096
Possible fix| Go to Device Manager > Expand the USB list > Uninstall every driver (not device) and Reboot Windows.
Let Windows detect them and reinstall them.What kind of USB Devices to you have attached to your hub?

Graphic Driver, clean install

Try to do a clean install of the Graphic Driver, the tutorial below meets the requirements of not having left-over files afterwards.

i) Make your way to Nvidia Drivers - Download NVIDIA Drivers and download the latest driver for your card, save it to your desktop for instance.
ii) Uninstall the Graphic driver you currently have and all its extensions (do not reboot yet)
iii) Download Driver Sweeper
iv) Get to safe mode (without network) and search for Driver Sweeper in your
v) Select all the Nvidia components and analyse them
vi) Clean them, head into Windows without internet and install the driver you downloaded previously.

LMVM towards hub

Code:
0: kd> lmvm usbhub
start end module name
fffff880`0f212000 fffff880`0f26c000 usbhub (pdb symbols) c:\symbols\usbhub.pdb\353A033184434AEB9C9196D2C276720F1\usbhub.pdb
Loaded symbol image file: usbhub.... Read more

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RELEVANCY SCORE 57.2

I've had issues with this computer for over a year now. My friend bought it in 06' or 07', and gave it to me near the beginning of '10 I believe. This computer has become so unbelievably unreliable. I've replaced the 2 c drive twice, had the operating system re-installed several times, and it always ends coming back to the same issue of the computer constantly shutting down with bsod's, and sometimes won't start up no matter how many times I try. Eventually it will start up and can stay on for days or weeks provided I don't shut it down, or put it in sleep mode and just restart it. I can't afford a new comp or can really afford for it to be repaired. I wish there were some simple command prompts of freeware that could fix all these stop errors and bsod's that has plagued my computer. I don't have any viruses or spyware according to microsoft security essentials, so that's not the issue. It's not a harddisk issue cause the same problems persist even with brand new harddrives. I really hope someone can help me with something I can understand, and it doesn't involve actual physical repairs that need to be done. I have uploaded my minidump files

A:Constant shut downs, bsod's, and stop errors...

Jaiz,
What a BSOD collection you have there!

These crashes were caused by memory corruption (probably a driver).
Please run these two tests to verify your memory and find which driver is causing the problem.

If you are overclocking anything reset to default before running these tests.
In other words STOP!!!
1-Memtest.





Quote:
*Download a copy of Memtest86 and burn the ISO to a CD using Iso Recorder or another ISO burning program. Memtest86+ - Advanced Memory Diagnostic Tool

*Boot from the CD, and leave it running for at least 5 or 6 passes.

Just remember, any time Memtest reports errors, it can be either bad RAM or a bad motherboard slot.

Test the sticks individually, and if you find a good one, test it in all slots.

Any errors are indicative of a memory problem.

If a known good stick fails in a motherboard slot it is probably the slot.



RAM - Test with Memtest86+

2-Driver verifier






Quote:
I'd suggest that you first backup your data and then make sure you've got access to another computer so you can contact us if problems arise. Then make a System Restore point (so you can restore the system using the Vista/Win7 Startup Repair feature).

In Windows 7 you can make a Startup Repair disk by going to Start....All Programs...Maintenance...Create a System Repair Disc - with Windows Vista you'll have to use your installation disk or the "Repair your computer" option at the top of the Safe Mode menu .

Then, her... Read more

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RELEVANCY SCORE 56.8

My computer has unexpected reboots. I cannot tell when or why these will happen. However, if I try to run SFC, or repair console or even defrag, the machine reboots on me. I have unchecked the box on the "reboot system" thing but I still dont't get an error or blue screen it just reboots




Deckard's System Scanner v20070318.32
Run by Krista on 2007-03-21 at 15:08:30
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 4 Restore Point(s) --
4: 2007-03-21 21:08:40 UTC - RP4 - Deckard's System Scanner Restore Point
3: 2007-03-20 21:19:09 UTC - RP3 - Removed J2SE Development Kit 5.0 Update 9
2: 2007-03-20 21:18:23 UTC - RP2 - Removed J2SE Runtime Environment 5.0 Update 9
1: 2007-03-20 20:48:41 UTC - RP1 - System Checkpoint


Backed up registry hives.

Performed disk cleanup.


-- HijackThis (run as Krista.exe) ----------------------------------------------

Logfile of HijackThis v1.99.1
Scan saved at 3:09:48 PM, on 3/21/2007
Platform: Windows XP (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 (6.00.2600.0000)

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\W... Read more

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RELEVANCY SCORE 56.8

I am running XP pro and lately have been getting some unexpected reboots. Here is my HJT log....any suggestions?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: UserInit=C:\WINDOWS\system32\userinit.exe,C:\WINDOW... Read more

A:Unexpected Reboots

Hi, can you please follow the instructions in this sticky topic, and then post the requested logs?

http://www.techsupportforum.com/secu...ion2-beta.html

Also, creating multiple posts for the same issue is known as "flooding", and is against forum rules. Please take the time to read them.

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RELEVANCY SCORE 56.8

I have a problem, my PC dont work normally, I reinstal Windows because he restart from him self several times till he start up, but now he do it again. I test RAM, try stability test everthing is super acept when I whant to turn him on he make problems. Can someone tell me what to do more??????
I have instal Windows 7 Ultimate 64-bit.

A:unexpected reboots

Before installing Windows 7 did you check that all the hardware was compatible by running the Windows 7 Upgrade Advisor here? : Windows 7 Upgrade Advisor - Download - Microsoft Windows

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RELEVANCY SCORE 56.8

I recently purchased an Acer 5740G notebook computer. Windows 7 Home Premium was pre-installed.After only a few weeks of use the machine began to spontaneously reboot. Sometimes this can occur three or more times at intervals of less than 30 minutes and sometimes it can run for more than a day without any observable problem.I have run a thorough chkdsk on the hard drive, run sfc /scannow and five passes of Memtest-86 v3.5. All of these showed no errors or violations. I have also regularly run "Advanced System Care Professional" and "CC Cleaner" (amongst others) to check and repair registry errors, application paths, etc. I can't see any correlation with any application or process. It can happen in the middle of anything I am doing, or when the computer is idle.Below is a copy of the "Hijack This" log and I wonder of it gives any indication of a system or software problem. I will be very grateful for any help with this frustrating problem.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 1:30:12 PM, on 2/05/2010Platform: Unknown Windows (WinNT 6.01.3504)MSIE: Internet Explorer v8.00 (8.00.7600.16385)Boot mode: NormalRunning processes:C:\Program Files (x86)\IObit\Advanced SystemCare 3\AWC.exeC:\Program Files (x86)\Intel\Intel Matrix Storage Manager\IAAnotif.exeC:\Program Files (x86)\Spybot - Search & Destroy\TeaTimer.exeC:\Program Files (x86)\WordWeb\wweb32.exeC:\... Read more

A:Unexpected reboots

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

Read other 2 answers
RELEVANCY SCORE 56.4

my laptop keeps shutting down and reboots itslef without any warnings. it happens before loading up.

serious help needed.
thnx in advance.

( it runs fine in safe mode)
 

A:my laptop keeps shutting down and reboots itslef without any warnings.

Can you get into safemode.....
How to Start in Safemode

1. Restart your computer.
2. Before the windows logo you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu.
3. Select the option for Safe Mode using the arrow keys.
4. Then press enter on your keyboard to boot into Safe Mode.
 

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RELEVANCY SCORE 56

About once a day my screen suddenly goes black and the computer commences a reboot. I can find no common factor in either what I'm doing at the time or how long the computer has been running; it seems to happen at completely random times. I don't think it is an overheating problem as it has done it, though rarely, soon after the initial boot up. It has never done it twice in a session, even when I've been working for several hours. To my knowledge I don't have any programs that do updates followed by reboots except those that remind me beforehand. I've had the problem for several weeks. Any suggestions please?

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: AMD A4-6300 APU with Radeon(tm) HD Graphics, AMD64 Family 21 Model 19 Stepping 1
Processor Count: 2
RAM: 8136 Mb
Graphics Card: AMD Radeon HD 8600/8700M, 1024 Mb
Hard Drives: C: 199 GB (110 GB Free); D: 248 GB (242 GB Free); E: 15 GB (1 GB Free);
Motherboard: Hewlett-Packard, 2AF6
Antivirus: Avast Antivirus, Enabled and Updated
 

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RELEVANCY SCORE 56

If I try to run SFC, or reinstall XP pro or run trends online virus scanner lately my comp just reboots on me. I am suspecting some form of virus....any thouhgts?

Logfile of Trend Micro HijackThis v2.0.0 (BETA)
Scan saved at 4:19:49 PM, on 3/18/2007
Platform: Windows XP SP1 (WinNT 5.01.2600)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\AntiVir PersonalEdition Classic\sched.exe
C:\WINDOWS\system32\crypserv.exe
C:\Program Files\Google\GoogleToolbarNotifier\1.2.1128.5462\GoogleToolbarNotifier.exe
C:\WINDOWS\System32\WFXSVC.EXE
C:\Documents and Settings\Krista\Desktop\HiJackThis_v2.exe

R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.google.ca/
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://ca.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Search Page = http://ca.rd.yahoo.com/customize/ie/...arch.yahoo.com
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Start Page = http://ca.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Local Page =
R0 - HKLM\Software\Microsoft\Internet Explorer\Main,Local Page =
R3 - URLSearchHook: Yahoo! Toolbar - {EF99BD32-C1FB-11D2-892F-0090271D4F88} - (no file)
F2 - REG:system.ini: U... Read more

A:Unexpected Reboots[moved from xp]

Hi whizzkid3

I'll let the malware-experts in the Security forums give you their feedback on the log, they have more experience in HJT logs (they'll give their feedback in your thread over there). I don't see anything at first glance.

Once you get a clean-bill of health from our Security experts:

Try changing a setting: right-click "My Computer", select "Properties", then "Advanced", and in the "Startup & Recovery" section - click on "Settings", then in the "System Failure" section - remove the checkmark from the box "Automatically Restart". If a fatal STOP error is occurring, this will let you see it. Copy it down & post it here.

Also check in your Event logs for errors that coincide with the restarts. Go to the Event Viewer to view the logs - it's in the "Administrative Tools" in the Control Panel (in "Performance and Maintenance" if you have Control Panel set to the category view). To view the details of an Event - right-click it and select "Properties".

Best of luck
. . . Gary

... I noticed that you have had many malware scanners active recently -- have any infections been found recently? If not, what symptoms have led to your wish to reinstall?

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RELEVANCY SCORE 56

Windows 2000 occasionally reboots unexpectedly. Any ideas on what the cause might be and how to resolve this issue? My latest Hijack This log is posted here:

Logfile of HijackThis v1.99.1
Scan saved at 10:56:33 AM, on 3/4/06
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\LEXBCES.EXE
C:\WINNT\system32\spoolsv.exe
C:\WINNT\system32\LEXPPS.EXE
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\WINNT\System32\drivers\CDAC11BA.EXE
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\WINNT\System32\cisvc.exe
C:\WINNT\System32\svchost.exe
C:\Program Files\Norton SystemWorks\Norton GoBack\GBPoll.exe
C:\Program Files\Common Files\Microsoft Shared\VS7Debug\mdm.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\IWP\NPFMntor.exe
C:\PROGRA~1\NORTON~1\NORTON~3\NPROTECT.EXE
C:\WINNT\Explorer.EXE
C:\Program Files\Common Files\Symantec Shared\SymTray.exe
C:\WINNT\system32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\PROGRA~1\NORTON~1\NORTON~3\SPEEDD~1\NOPDB.EXE
C:\WINNT\system32\stisvc.exe
C:\Program Files\Common Files\Symantec Shared\CCPD-L... Read more

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RELEVANCY SCORE 56

Toshiba laptop random shut-down about one minute after booting
- PC auto restarts with "DOS window options" ... I chose "Restart"

Windows showed this window (image) ...
Before clicking anything I copied this from the Windows has recovered from an unexpected shut down window

Code:
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 3081

Additional information about the problem:
BCCode: 100000d1
BCP1: 000000D4
BCP2: 00000002
BCP3: 00000000
BCP4: 8B3D718B
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\040415-15069-01.dmp
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml

Read our privacy statement online:
Windows 7 Privacy Statement - Microsoft Windows

If the online privacy statement is not available, please read our privacy statement offline:
C:\windows\system32\en-US\erofflps.txt
Then another another small window "searching for solution (?)" self dismisses
- then all is normal.

I considered lodging this thread on BSOD forum but instructions there emphatically state "only if BSOD"

When I try to open C:\Windows\Minidump\040415-15069-01.dmp ... "Access denied"
- a padlock on 'Mindump" folder
C:\Users\Owner\AppData\Local\Temp\WER-31231-0.sysdata.xml ... I dont know what to do with "sysdata.xml

? Fan is running most of the time ... Read more

A:PC Unexpected shutdown, then reboots itself

Bump!

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RELEVANCY SCORE 55.6

Hi

A tricky one for my first post. Using a Dell Inspiron 530 running XP Pro SP2. various unexpected reboots and BSODs, but will focus on one specific BSOD which occurred on July 25.

User, not me, was working with MS Publisher.

Having followed instructions elsewhere on Bleepingcomputer, I offer the enclosed output from MS Windows Debugger:

[codebox]Microsoft ® Windows Debugger Version 6.9.0003.113 X86
Copyright © Microsoft Corporation. All rights reserved.
Loading Dump File [C:\WINDOWS\Minidump\Mini072508-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86 compatible
Product: WinNt, suite: TerminalServer SingleUserTS
Built by: 2600.xpsp_sp2_qfe.070227-2300
Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700
Debug session time: Fri Jul 25 13:27:00.423 2008 (GMT+1)
System Uptime: 0 days 6:03:32.214
Loading Kernel Symbols
..................................................................................................................................................
Loading User Symbols
Loading unloaded module list
............................
ERROR: FindPlugIns 8007007b
*******************************************************************************
* *
* ... Read more

A:Unexpected Reboots, And Occasional Bsods

Thanks for the dump file, it'll help in narrowing down things. The crash occurred in win32k.sys - a core Windows system file. Although this is where the crash occurred, it's not necessarily the reason for the crash.The parameter c0000005 indicates that the crash occurred due to a memory operation. The actual operation was that it was told to access a memory location that did not exist.The process name that it's associated with is spoolsv.exe. This is the Microsoft Printer Spooler Service and is another critical part of the OS.So, in short, there's a problem with a driver accessing memory that doesn't exist and the print spooler is involved in this. So, I'd suggest uninstalling your printer to see if the BSOD events stop. If they do, then download a new copy of your printer driver from the manufacturer's website and install that.If they don't stop, then it's likely that either remnants of the driver remain (and are causing the BSOD) and need to be removed or that there's a corruption in the Microsoft Printer Spooler Service. If the latter, then we may have to resort to SFC.EXE /SCANNOW or a repair install to correct it.Another option is to enable Driver Verifier (without uninstalling anything), and see if it'll force a BSOD which names the driver (you'd have to perform an analysis of the BSOD event to locate it). To enable Driver Verifier, use this link: http://support.microsoft.com/kb/244617Two important points when usi... Read more

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RELEVANCY SCORE 55.6

Friends,

First of all, thanks for being here to offer advice. This problem has been driving me crazy.

About two months ago, my relatively new W7 x64 machine started rebooting without warning. Lately the problem has escalated slightly in that it's also occasionally throwing BSODs, though not all that frequently. Please see the .zip file for all the sordid details. The reboots are the really annoying thing: they seem to have become more frequent recently and can happen three or four times a day now. Sometimes they'll even happen if the login screen isn't touched for ten or fifteen minutes after boot-up.

I started investigating this problem by looking at the minidumps and trying to isolate and remove the more obvious possibilities: a rather elderly Wacom tablet (now uninstalled, though it never caused any trouble before November), a new Lexmark printer (which was added to the system in November, also now uninstalled). The uninstallations have made no difference to the reboots, which continue to happen at unpredictable intervals.

The system is a custom build from Scan in the UK, delivered to me at the end of July '10. The processor is an Intel Core i3 530 2.93Ghz (overclocked to I think 6 Ghz.) on a Gigabyte H55M-UD2H motherboard with 4G of CMX memory, Artic Freezer Pro and Akasa Amberfans. There are two Samsung HDs (500G system drive and 1 T storage drive) and two Optiarc DVDs: everything's in an Antec 300 case with a Corsair 650W PSU. Display adapter is an ATI Radeon HD ... Read more

A:Frequent unexpected reboots & some BSODs: help!

Hello and Welcome. : )


Code:
BugCheck C9, {22e, fffff880047d7818, fffff9802361adc0, 0}

Unable to load image \SystemRoot\system32\DRIVERS\wacomvhid.sys, Win32 error 0n2
*** WARNING: Unable to verify timestamp for wacomvhid.sys
*** ERROR: Module load completed but symbols could not be loaded for wacomvhid.sys
Probably caused by : HIDCLASS.SYS ( HIDCLASS!HidpMajorHandler+0 )

1. Disable Driver Verifier
2. Update Wacom mouse:

wacomvhid.sys Fri Feb 16 12:29:28 2007
WacomVKHid.sys Thu Feb 15 18:10:54 2007
3. Update Intel Management Engine Interface driver:

HECIx64.sys Thu Sep 17 15:54:16 2009

http://www.intel.com/support/detect.htm

If crashes persist AFTER the above updates, uninstall Symantec and install MSE as the replacement.


Crash Dumps:


Code:
Microsoft (R) Windows Debugger Version 6.12.0002.633 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [F:\a\Minidump\D M P\DMP\010411-33368-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*c:\websymbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`03202000 PsLoadedModuleList = 0xfffff800`0343fe50
Debug session time: Tue Jan 4 05:27:24.882 2011 (UTC - 5:00)
System Uptime: 0 days 0:00:45.818
Loa... Read more

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RELEVANCY SCORE 55.6

Hi! My brand new T460s (20FAS29T00) running Windows 8.1 Pro with lastes updates from Microsoft and Lenovo, reboots from time to time after I close the lid.I've checked the forums and I found a lot of similira cases for older models but not a single solution for that.

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RELEVANCY SCORE 55.6

I m having trouble diagnosing a problem.
Im using a 3d program on XP. I was experiencing hangups and crashes and when rendering a frame sequence the computer would crash to desktop or sometimes reboot itself or sometimes just say completed when it wasnt done all the frames. IF any ones knows about 3d rendering then you will know that each frame is rendered seperately to make a sequence of completed frames with the color, texture and lighting baked into a single image frame.

I have a feeling it is hardware but it may also be software. or a combination of both.I think it may be hardware because even in WoRD i was having weird things happen like when i went to paste and copy an image to make labels it was pasting the copied image into the cell but it was appearing as a white box only. but if I saved and restarted the program it would then show the correct image file in full color. As soon as I tried to copy and paste the image again it would do a couple correctly but then it would paste these white blank boxes and I would have to restart the program to see them correctly.????weird i know

I have reinstalled the OS to win2000 and that seemed to fixed the hangups and freezes so far when working in the 3D program. But when rendering it rebooted once so far before it was done the sequence. I have turned off the system failure option to reboot when there is a system failure and so far when testing it doesn reboot itself but it will say my render is completed before it gets alll of t... Read more

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RELEVANCY SCORE 55.2

Hello,

My pc spontaneously rebooted 2 times while playing Deus Ex a couple of months ago.
I installed Intel Desktop Utilities to monitor my pc while I was playing and got the regular warning "[+12 Volts] out of recommended range. (11.000 V)"

This would happen after about an hour of play.
I was always able to close down my game without crashing and voltage would go back to normal.

Until today, playing Skyrim, during an intensive battle the screen went white with little dots and then BSOD.

I only have warnings and crashes during gaming.

thanks,
Phil

A:Crashes, reboots and voltage warnings playing Skyrim, Deus EX

Hi Phil,

is this a store-bought PC or a custom build? Sounds a lot like the power supply isn't able to cope with the continuous power demand of your PC's components when playing games.
This is somewhat typical of cheap, no-name (or I-never-heard-of-them-before brand name) PSUs which tend to fall short of their rated maximum wattage, and will drop voltages like no tomorrow once they do reach that maximum output.

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RELEVANCY SCORE 54.8

Hello, Im new to theese forums, but I bumbed in here while driving down on the google highway, searching answers for my problem.

So, here is the story of my past week.
I decided to update my old computer a bit and ended up buying a SSD for OS, new mobo, new DDR and a new case.
I did a fresh install of Windows 7 Home Premium 64Bit on the SSD and formatted the old partition that was for the Windows installation.
There we no errors during the install.
Now during gaming or running BOINC, my PC just reboots, no BSOD or anything, like complete powercut and restart.
This leaves no error message to the event messages, except for an error that Windows was shut down unexpected.
Ive tried a whole lot of tips and tricks.
One interesting thing was that the computer had restarted while running memtest86+ in Windows, I wasnt at my computer while it had happened, so I do not know if it said anything.
Ive completed Disk Check before Windows boot, Ive done sfc /scannow and it completed 100%.
Ive upgraded my BIOS to the ASUS Latest, NVidia drivers updated aswell, ive returned the stocksettings for BIOS, made sure that there is nothing there to OC it automatically.
Seems like something happens during load usually.
Atm my computer is running memtest86+ v4.2 USB Boot, gonna make sure if its the memory problem.
During the test, Id like to hear if anyone has any ideas on what to test next if the memtest doesnt bring up any problems.
Thanks beforehand,

- H

A:Windows 7 based custom PC reboots unexpected

1h and 1 pass later, gonna keep it on but doesnt look like memory is the issue here.

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RELEVANCY SCORE 54.8

Hi,
I have no idea what is going wrong.
The model is an Acer Aspire One netbook (10.1 D270).

After a few minutes, it just reboots. This happened recently.

How can I diagnose the problem?

I can see nothing strange in eventvwr.

I would like to try some diagnosis before I try the shotgun trial-and-error approach (system restore, reinstall windows, change hardware).

memory diagnostic and disk checking (the tools that run with a restart) returned no errors.

Any suggestions?

I understand that I haven't provided much info, but I'm not sure what to provide.

There is no BSOD.

I don't believe a minidump is created either.

Temperature is within expected bounds (no higher than 45)

Also happens in safe mode.

Also, the RAM is not original, I'll try replacing the original chip.

If it turns out to be the RAM, what tool/s should I use to verify its integrity?
Also, there is no CD drive. So I need a USB boot utility if anything but the standard windows test (which I ran only with default settings).

A:Win 7 Starter, unexpected reboots, very quick after startup

Hello Silmeria .... though it is not a BSOD, still I'd suggest you to post it following the Blue Screen of Death (BSOD) Posting Instructions. The files obtained this way will help us to have a closer look to the issue.

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RELEVANCY SCORE 54.8

My computer is randomly rebooting and I'm getting random error messages saying something has shut down unexpectedly. Sometimes when the computer reboots I get a message telling me "Windows has recovered from a serious error". The last time it did this when the machine rebooted it came up to Check Disk and ran a scan, which found nothing.

I've scanned with MSE, MBAM and SAS. I have a complete ghost of the system from the 30th of December 2010.

This machine was recently cleaned with help from y'all but it still seems to be a little flaky.

Here's the link to the last thread on this machine;

http://www.bleepingcomputer.com/forums/topic358905.html/page__p__2006020__fromsearch__1#entry2006020

Thanks in advance for the help!

KC

A:Random Error Messages and Unexpected Reboots

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.Do not run any other tool untill instructed to do so!Click on the Watch Topic Button and select Immediate Notification and click on proceed, this will help you to get notified faster when I have replied and make the cleaning process faster.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.I would like to get a better look at your system, please do the following so I can get some more detailed logs.DeFogger: Please download DeFogger to your desktop.

Double click DeFogger to run the tool.
The application window will appear Click the Disable button to disable your CD Emulation drivers Click Yes to continue A 'Finished!' message will appear Click OKDeFogger may ask you to reboot the machine, if it does - click OKDo not re-enable these drivers until otherwise instructed.IMPORTANT! If you receive an error message while running DeFogger, please post the log defogger_disable which will appear on your desktop.Download DDS:Please dow... Read more

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RELEVANCY SCORE 54.4

I'm a new member here and found this forum while investigating a couple of warnings I get in the windows 7 event viewer. The first one is when the system boots, followed by when the system shuts down. I will add that the reboots are of my doing, not crashes. when I reboot, I don't see any errors, and it seems pretty speedy to me coming from a dinosaur p4 2.4 single CPU system. Any insight is appreciated as I am not sure these are anything I need to be concerned about.

Windows has started up:
Boot Duration : 37328ms
IsDegradation : false
Incident Time (UTC) : ‎2009‎-‎07‎-‎26T04:13:15.578000100Z
Log Name: Microsoft-Windows-Diagnostics-Performance/Operational
Source: Microsoft-Windows-Diagnostics-Performance
Date: 7/26/2009 12:15:13 AM
Event ID: 200
Task Category: Shutdown Performance Monitoring
Level: Warning
Keywords: Event Log
User: LOCAL SERVICE
Computer: Dave-PC
Description:
Windows has shutdown:
Shutdown Duration : 16896ms
IsDegradation : true
Incident Time (UTC) : ‎2009‎-‎07‎-‎26T04:12:38.801646300Z
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Diagnostics-Performance" Guid="{CFC18EC0-96B1-4EBA-961B-622CAEE05B0A}" />
<EventID>200</EventID>
<Version>1</Version>
<Level>3</Level>
<Task>4007</Tas... Read more

A:Shut down and bootup event warnings..

no news is good news I hope?
 

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RELEVANCY SCORE 54.4

Hello guys, and Good Day!!!This is my first post here in the forum and I really need your help...There are two things that I'm encountering on my laptop right now, it's new actually, I bought it less than a few weeks ago, and every time I go to the service center, they're too lazy to check it out. These are my problems:1. The laptop is very slow. I'm not techie, and that's for sure. I don't know anything about software or hardware and stuff. I only bought this laptop coz it's the only one that fits my budget. I tried to install Highjackthis but I don't know how to use it, so I just left it alone.2. There's a pop-up every time I shut my laptop down saying, WAITING FOR BACKGROUND PROGRAM TO CLOSE, and it's something i'm really not familiar of. What do i need to close?? Is this virus?Really need you help. I also don't know what details you need to know, but this is what I can see on the cover of my laptop:Sony ESeries VPCEK25EGAMD Dual-Core E-450 APU (1.65GHz)Windows 7 Home Basic (64 Bit)Memory 2 GB/ Hard Disk Drive 320 GBThanks a lot and looking forward to learn more about computers too.

A:Slow Laptop And Pop Up Warnings During Shut Down

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the ... Read more

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RELEVANCY SCORE 54

Hi

Can anyone advise me, I have a Toshiba Satellite Laptop, it is about 13 months old, and it has started to abruptly shut down with no warnings.
It appears to be when I am running high processor use applications.

I have 3 questions,

1) The first is, will this laptop still be covered under warranty, although it is 13 months old?

2) Is there a simple fix for this overheating problem?

3) I have looked online and this seems to be a very common issue with Toshiba laptops, has there been a recall on any models?

Thank you for any help that you can give me?

A:Satellite Pro started to abruptly shut down with no warnings

> 1) The first is, will this laptop still be covered under warranty, although it is 13 months old?
Standard warranty covers the notebook 12 month long. If you didn?t purchase additional warranty then the manufacturer warranty is not valid anymore.
But in my country the dealer covers the notebook 24 month long? so maybe you should ask your dealer for info.

>2) Is there a simple fix for this overheating problem?
Well, temperature could be higher because of dust and debris inside the cooling grilles.
Possibly you could solve this cleaning the cooling fans and grilles. I use compressed air spray. This might help you since this helped me?

> 3) I have looked online and this seems to be a very common issue with Toshiba laptops, has there been a recall on any models?
This is not a common issue with Toshiba notebook but unusual for all notebooks series from all manufacturers.
After a while the debris could clog the cooling system since the cooling fans are placed always at the bottom of the unit.
So it's advisable to clean the fans from time to time to ensure good air circulation.

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RELEVANCY SCORE 53.6

my laptop does unexpected shut downs very often, even though my fan is always on. i think it was a bad decision to get a HP laptop.  so dissapointed...

A:unexpected shut down

 Google-search for "download free SPECCY".Download, install, and run SPECCY to show the temperatures of the disk-drive, the CPU, and the motherboard.Also, it will show the speed of the fan(s).So, if it is "overheating" that is causing problems, you'll see the numbers. Have you run a RAM test?  See: http://www.memtest.org    because bad RAM can cause "unpredictable" results.  

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RELEVANCY SCORE 53.6

I am not sure what has happened to my computer

Just today my computer has shut down (for no reason) 7 times today (twice when I was in the middle of doing something and 5 times during start-up)

This was a personal computer but now is being used as a shared computer (family and friends) so I am not sure if they caused something. They are not 'computer smart' so it is possible they downloaded a virus or did something else to make the computer act wonky.

I do know for the past month my fan in my CPU has been running constantly. I had my disk defragmented, ran numerous virus softwares, and removed unnecessary programs (thinking that maybe there was a disk space issue) and it was still running like mad all the time.

But now since I've encountered this problem, with the constant shut-downs, its quiet (hopefully I did not blow it out )
The CPU does not feel hot at all.

I started my computer in Safe Mode about an hour ago (had to try three times) and did run another virus scan. There were some tracking cookies but that was about it. I also ran HiJack this and saved a log.

I'm probably not going anywhere with this. But I'm trying to type out as much as I can before my computer shuts down again...

Thank You for any assitance! I'll be glad to answer any questions~!

A:Unexpected Shut-down

In Windows XP, the default setting is for the computer to reboot automatically when a fatal error occurs. An alternative is to turn off the automatic reboot feature so you can actually see the error code/STOP Message (which is also known as the Blue Screen Of Death (BSOD)).To change the recovery settings and Disable Automatic Rebooting, right-click on My Computer and select Properties > Advanced tab. Under "Startup and Recovery", click on the "Settings" button and go to "System failure". Make sure that "Write an event to the system log" is checked and that "Automatically restart" is unchecked. Click "OK" and reboot for the changes to take effect.This will not cure your problem but instead of crashing and restarting you will get a blue diagnostic screen with information displayed that will allow you to better trace your problem. Next time your computer crashes copy down the entire error message (including all the numbers) and post it back here.This type of rebooting behaviour is often caused by your computer overheating. You can check your system temperatures with SpeedFan, which should give you an indication of whether your system is running too hot.Also, I would recommend that you open your computer case and make sure all the fans are spinning okay and that there isn't an excessive amount of dust in there that would impede air flow. See the following Bleeping Computer tutorial for guidance on cleaning insid... Read more

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RELEVANCY SCORE 53.6

Please help guys. whether it was missed or ignored yesterday I don't know.
Im experiencing enexpecyed shutdowns and today the OS would not Boot.

this is a 64bit Win 7 retail OS

Please help

thank you

Matt

A:unexpected shut

Update your Realtek 10/100 X64 Driver ,Rtnic64.sys
Realtek


Code:
BugCheck 9F, {3, fffffa8003cc3a20, fffff80000b9c4d8, fffffa80067d4240}

*** WARNING: Unable to verify timestamp for Rtnic64.sys
*** ERROR: Module load completed but symbols could not be loaded for Rtnic64.sys
Probably caused by : Rtnic64.sys

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RELEVANCY SCORE 53.6

I'm having problems with Windows 7. My system shuts off for no appearent reason. There's no BSOD, and it doesn't restart. If I boot into safe mode it doesn't do it. I ran it for 2 days. My RAM was running .05v lower than it should, so I bumped it up in the BIOS. Still shuts off. I've read several forum posts on the subject, and tried doing some of the solutions to no avail. Is there something I missed?
 

A:Unexpected Shut Off

Run a chkdsk /r

on the hard drive.
 

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RELEVANCY SCORE 53.6

Hiya, i have the NOD32 antivirus/spyware installed and when performing a full system scan with cleaning option checked the computer shutsdown with no warning or BSOD. However, if i uncheck the cleaning option a system scan wil be performed/completed and shows no infections.

Secondly and i dont know if it is related but when installing certain types of software IE7 and AOL (being the two most recent examples) the computer invariably switches off during install process and before completion, again without warning on the first attempt to install. After restart i am able to install. Any help or suggestions would be greatly appreciated.

A:unexpected shut-down.

Hello and welcome to TSF.

We want all our members to perform the steps outlined in the link given below, before posting for assistance. There's a sticky at the top of this forum, and a
Quote:




Having problems with spyware and pop-ups? First Steps




link at the top of each page.

Please follow our pre-posting process outlined here:

http://www.techsupportforum.com/f50/...lp-305963.html

After running through all the steps, you shall have a proper set of logs. Please post them in a new topic, as this one shall be closed.

If you have trouble with one of the steps, simply move on to the next one, and make note of it in your reply.

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RELEVANCY SCORE 53.6

1 . i have ran malware anti virus found nothing
2. i have re-formatted pc

what is happening is on random ,

i start the pc and when say i got to open the internet to start surfing it (sometimes) shuts down to a blue screen '
i seen a code
OXC000000f
if these means anything

also if its in standy by the mouse wont move or nothing,
well happens when i try to re-open the screen ..

please help thanks mandy

A:Unexpected shut down please help me

Hi,

Can you please fill out your system specs of your PC?

Golden

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RELEVANCY SCORE 53.6

Hi
For some unknown reason my Pc keeps shutting down I've tried getting it repaired from the store I brought it from but the Tech said he couldn't repair it cos he believed it was software related, (I know that is just alot of crap) that was when I was running windows XP Pro I now run windows 7 and it still shuts down,I don't have the blue screen of death problem so I'm not sure what the heck is going on my pc runs an

AMD PHENOM AM2" TRIPLE CORE-2.3GHz 3.5MB-64BIT *NEW AMD PHENOM AM2 Chip!*(HD8650WCGHBOX); SKT-AM2 AMD PHENOM8650 QUAD-CORE Processor
(Total 4GB) 2048MB DDR2-800 *Desktop Ram*
WD6400AACS 16m 640GB *(Serial)SATA Western Digital *16MB Cache* HDD 7200RPM
ASUS M2N68-CM Motherboard, AM2/AM2+, NVIDIA GeForce 7050PV, Dual DDR2 1066,PCIe x16, SATAII, Gigabit LAN, USB, D-Sub, DVI, 8-Ch High Def Audio

Can anybody please assist

A:unexpected shut down

in the bios, report what the temps and voltages are.. what supply was installed, ? usually the quality wasnt given too much thought .

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RELEVANCY SCORE 53.6

my computer has had this problem for a wile now it normally occurs when im installing a program or have a big program open such as sims 3 or 2 im only 16 and don't know 2 mush about computers iv tried to restore the pc to its factory settings to see if that would help but i wouldn't let me any help would be apeshiated thanks

A:unexpected shut down please help??

Originally Posted by sarahellen95


my computer has had this problem for a wile now it normally occurs when im installing a program or have a big program open such as sims 3 or 2 im only 16 and don't know 2 mush about computers iv tried to restore the pc to its factory settings to see if that would help but i wouldn't let me any help would be apeshiated thanks



Hi sarah, welcome to vista forums, can I just ask what happens when it shuts down, is it just a straight turn off or is it a blue screen?

If it's a straight shutdown then it maybe because your computer is overheating, It can be fixed by taking it down to your local computer store and they should be able to clean it out for you with a high powered air hose, if it's a blue screen then it maybe down to a driver error.

MrNeeds

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RELEVANCY SCORE 53.6

I have Windows 7 , but I've noticed many people are having this type of problem, so I decided to post here if you guys don't mind ofc.
So my problem is I went to format my PC and the removed the Vista then added Windows 7 instead of Vista, Vista was working fine and never had shut downed during me using PC because I had the power option on Power saver so less energy would be used.
I would like to know how to fix this problem the overheating problem, can I edit battery settings like Vista?
Is it possible to be fixed without going to a factory and fix this myself?
Thank you, oda.

A:Unexpected shut down.

Sorry, but we don't work on Windows 7 problems here. Please post in our Windows 7 forum located here: Windows 7 Forums

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RELEVANCY SCORE 53.6

can someone help me my pc have problems tech detai
Source
Windows

Summary
Shut down unexpectedly

Date
‎7/‎17/‎2009 4:00 PM

Status
Solution available

Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7100.2.0.0.256.1
Locale ID: 1033

Extra information about the problem
BCCode: 124
BCP1: 00000000
BCP2: 85778024
BCP3: B2000000
BCP4: 1040080F
OS Version: 6_1_7100
Service Pack: 0_0
Product: 256_1
Bucket ID: 0x124_GenuineIntel_PROCESSOR_BUS
Server information: e6ecd7f5-17f9-4302-a74d-475eb76c6850

A:unexpected shut down

You got more info than I usually do. I get a laugh out of my event logs, which basically say - Gee. What just happened?

First thing - if you have an nVidia card, make sure the driver is up to date. Second, if that's four cores I'm seeing; and you're running overclocked, you're going to have problems. Third - beats the heck out of me.

I've had five or six of these, but usually I skip the blue and go right to black - like, quicker than if I'd pulled the plug. In researching a solution, the first two statements represent the majority of problems and solutions tried. Updating the video card seemed to produce satisfaction for most. Personally, I'm still looking; and right now I'm leaning towards an integral system defect - meaning something that Microsoft is going to have to fix... but I've been running 7 for two months where it has dropped dead six times - but I'm not too worried. If it only happened once, ya got off easy. Remember - 7 is not even "real software" yet, so some unexpected behavior is... well, expected. Oh, and the best advice (which I'm personally too lazy to take) is to get rid of that MSBS and put the penguin in there.

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RELEVANCY SCORE 53.6

Hi

My problems began a while back and I thought I had beaten them but maybe I didn't clean everything as well as I thought.

I frequently run low on hard disk memory on the partition where my OP is located and I have been moving things around between disks to free up space. The PC is often slow and I have presumed that this is a memory problem, however I'm often in the middle of running a program (especially Ad-Aware and Spybot) when the machine reboots spontaneously. I had to run GMER 8-9 times before I got a log.

So herewith my files as instructed:


DDS (Ver_09-03-16.01) - NTFSx86
Run by SD at 10:07:42.32 on Tue 28/04/2009
Internet Explorer: 7.0.5730.13
Microsoft Windows XP Professional 5.1.2600.3.1252.61.1033.18.736.107 [GMT 10:00]

AV: Norton 360 *On-access scanning enabled* (Updated)
FW: Norton 360 *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\Google\Update\GoogleUpdate.exe
svchost.exe
C:\Program Files\Symantec\LiveUpdate\AluSchedulerSvc.exe
C:\Program Files\Common Files\EPSON\EBAPI\SAgent2.exe
C:\WINDOWS\System32\svchost.exe -k HTTPFilter
C:\WINDOWS\system32\svchost.exe -k imgsvc
C:\Pr... Read more

A:Low memory, slow, frequent unexpected reboots and suspicions that I have a trojan

Hello Snowflake101,

I'm not seeing anything in your logs. If you still require assistance, run this online scan to search for any remnants. It can take some time, so please be patient and allow it to run it's full course:

**Vista users - right click on the IE icon and run as administrator

Using Internet Explorer or Firefox, visit http://www.kaspersky.com/kos/eng/par...avwebscan.html

1. Click Accept, when prompted to download and install the program files and database of malware definitions.


2. To optimize scanning time and produce a more sensible report for review:Close any open programs
Turn off the real time scanner of any existing antivirus program while performing the online scan

3. Click Run at the Security prompt. The program will then begin downloading and installing and will also update the database. Please be patient as this can take several minutes.Once the update is complete, click on My Computer under the green Scan bar to the left to start the scan.
Once the scan is complete, it will display if your system has been infected. It does not provide an option to clean/disinfect. We only require a report from it.
Do NOT be alarmed by what you see in the report. Many of the finds have likely been quarantined.
Click View scan report at the bottom.



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