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no logon screen with black screen and mouse

Q: no logon screen with black screen and mouse

hello for all, yesterday when i was making log out from my computer, there is no log out screen!! just black screen and mouse cursor, and when i did restart again , no logon screen appears or no any thing in screen , just black screen and mouse cursor too.

I was tried every thing and no difference :
safe mode
startup repair
restore to some point (i dont have a point)
upgrade windows or reinstall it

i think the things maybe was made this poblem are :
i was edited userinit.exe value from registry by deleting the comma from the end of its value.
i used Windows 7 manager to make some clean and fixes some things on computer.


any help please??

Iam a programmer and have alot of projects and i cant access the

RELEVANCY SCORE 200
Preferred Solution: no logon screen with black screen and mouse

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: no logon screen with black screen and mouse

Why is my screen black when I start Windows 7?

Windows 7 Black Screens of Death for Some AMD/ATI GPUs - Softpedia

windows 7 black screen after login, no desktop show up

Windows 7 Loads to a black screen. Whats the - Microsoft Answers

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RELEVANCY SCORE 99.6

Hi, please i need help.
i just installed some updates on my windows 7 Dell Laptop, which the updates includes: Microsoft Essential and i updated my vlc. later on i did restart and after welcome screen i just saw my laptop black out with mouse cursor. i thought it will just be for
some minutes or maybe due to some changes i just did. but it was all like that for more than 30 mins. it was so really frustrating, i wanted to browse to do some work i couldn't do anything again i have to stay awake for two hours shutting the laptop down
and booting again still  the same thing.
after on i tried to boot in safe mode, which was successful but i realized that some of my softwares would not open, i shutdown again to boot to normal windows thinking maybe is because i boot in safe mode. it was so worst in normal windows. still on black
screen but it didnt last long for 15 mins and the desktop background came up. i was happy  but still my softwares like browser, corel and some other apps will not open, i decided to uninstall the vlc again, but showing me you dont have sufficient permission
to access the application please contact your computer administrator. i was just helpless.
the screen task bar atimes turned to white if i restart the windows or shut it down and put it on again. but windows media player works perfectly i can watch film and i can scan with the Microsoft Essential. i checked the settings to see maybe is the Microsoft
Essential i downloaded that deni... Read more

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RELEVANCY SCORE 93.2

I turned on my computer this morning and after getting the normal logon screen, everything turned black, no mouse or anything else (I read about similar problems that have the mouse or task bar or at least something, but I get nothing). The monitor light stays on, showing it's getting a signal.

Tried rebooting several times. One time I did see the normal desktop appear for a split second after the computer was sitting untouched for a while, so thought it might be the video card.

I went to safe mode and did a system restore, thinking that might fix something. Safe mode ran fine, so I don't think it's the monitor or graphics card.

After System Restore, I started Windows in normal mode and now it blacks out before even giving me the logon screen.

I'm running XP home, sp3 on a Core 2 duo, with a geforce 7100 card. Never had any problems before.

Any help would be appreciated. Thx.

A:XP black screen after logon, no mouse, etc.

Hi ttiguy,

Perform a "Check-Disk Repair" on your computer and see if this helps. If this process doesn't fix the problem, try performing a "Windows Repair" and see if windows repair resolves your issues. Good luck and hopefully you will get your computer issues fixed.

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RELEVANCY SCORE 93.2

I turned on my computer this morning and after getting the normal logon screen, everything turned black, no mouse or anything else (I read about similar problems that have the mouse or task bar or at least something, but I get nothing). The monitor light stays on, showing it's getting a signal.

Tried rebooting several times. One time I did see the normal desktop appear for a split second after the computer was sitting untouched for a while, so thought it might be the video card.

I went to safe mode and did a system restore, thinking that might fix something. Safe mode ran fine, so I don't think it's the monitor or graphics card.

After System Restore, I started Windows in normal mode and now it blacks out before even giving me the logon screen.

I'm running XP home, sp3 on a Core 2 duo, with a geforce 7100 card. Never had any problems before.

Any help would be appreciated. Thx.
 

A:XP black screen after logon, no mouse, etc.

if you have a flat screen monitor the problem may be that your monitor doesn't support the screen resolution you are using in normal mode. to check borrow a regular monitor just long enough to test if screen comes up is so change resolution settings then plug into your monitor. I have done this on one other system and it was the fix.
 

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RELEVANCY SCORE 92.4

I had a client who is triple booting 7, vista and xp. Installed each OS on separate HD. He boot on each OS by swapping HD using a HD drive bay.

Before this problem occur, he changed a keyboard and after that the PC restart and it will boot. I already tried repairing the windows 7 first using the startup repair. It was successful. But I noticed that all the HD was corrupted. Check disk runs on every HD. NTFS on each HD was corrupted. I tried to fixed each HD.

Now I am able to boot in windows 7, but I get only a black screen and only a mouse cursor. How to repair this problem w/o reformatting and reinstalling? And also I how to repair install windows 7?

A:Black screen on logon, only mouse cursor.

Repair Install

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RELEVANCY SCORE 91.2

Help! I have tried many things and have not come to a solution. I do not want to reload my system if i do not have to

Here is a software installation log diagnosis I got from "startup repair"

error code 0x490

System files integrity check and repair.

When I attemp to do this thru Dos it says there is a repair pending so i cannot commence with sfc.

A:Windows 7 black screen with mouse pointer before logon.

you can perform a sfc in a command prompt from a win 7 oem cd. all win 7 cd's have the option to repair. it does not force a re-install, rather you will get options to perform a restore from a system restore point, cmd prompt, mem test, and a restore for a win restore partition. (created at oem or by win pro/ult)

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RELEVANCY SCORE 89.2

Problem:
Following the Windows-7-HP-64-bit logo screen, system hangs in perpetual state of "pre-login". Black screen, normal-resolution mouse pointer, no alt-ctrl-del capabilities nor any other interaction other than mouse movement.

This follows a large burst of 63 updates (Don't ask why...Bad Habits!) and then reboot. Now NTBTLog.txt reports vga and NDProxy drivers do not install (not that the latter really matters), no safe-modes give me anything, no low-res-vga boot, and so on...

System hs worked great for 5+ years.
No new H/W or S/W or changes.

I cloned the disk and can now work off of the clone to attempt any fixes.

I did have adequate anti-malware s/w running, but I'll have to go through that whole "process" I realize...

But I also know this is a sort of a common problem lately (although in many different varieties when it comes to specifics) - So I thought maybe someone would be able to steer me to a fix that doesn't involve a system reinstall.
Any ideas...
vga.sys?
Oh, and no restore points are present!
Anything I might not know about going on here?
Something you might be able to enlighten me about!

I would appreciate any help you could provide. And I'd like to figure out the source if possible, rather than a simple standard or duck-tape type of solution. That's a last resort. And then I'll not know what to avoid!

Thanks in advance!

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RELEVANCY SCORE 88.4

Hi, hoping I can get some help with Windows 7 Ultimate on a PC I built myself (still have the official install disc), using an Intel chipset mobo with an i7 processor and an SSD for the C drive. I found similar problems by searching the forums, but the fixes in those threads didn’t work or didn’t apply to me.
The version of Windows I have is a Japanese version (32-bit, version 6.1.7601), I first tried posting to Microsoft’s Japanese support forums, but only got one reply and it wasn’t very helpful. So I’ll try and describe/translate my problem as best I can, and will try to Google the English equivalents of any onscreen text.
After a Windows Update, Exact Audio Copy (which I use for my own CDs) would no longer start for some reason.  I first tried reinstalling it, deleting its registry entries, and installing older versions, but it still wouldn’t start, so I then tried to use a Restore Point from before the Windows Update.
But Windows froze during the restore process on a blue screen with flower patterns, so after forcing a shutdown, Windows boots but the logon screen is all black with just a mouse pointer.  Same thing with the various safe modes, Enable Boot Logging, Enable low-resolution video (640x480), Last Known Good Configuration (advanced), Directory Services Restore Mode, and Debugging Mode.  All resulted in a black login screen with movable mouse pointer, so I don’t think it’s a problem with my video card... Read more

A:Black logon screen w/movable mouse pointer after failed system restore

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post. 
Louis

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RELEVANCY SCORE 88.4

Hi, haven't been able to log in to my main PC since October. Keep getting a black logon screen after the Windows loading screen. I've Googled for solutions, posted on the Japanese Microsoft help forum, posted on bleepingcomputer.com, but no solutions have worked so far.

I've tried Safe Mode, Windows Restore, sfc /scannow, but nothing has worked. Not sure if anyone here has any other solutions, but thought I'd ask before I try paying Microsoft Japan for Premier Support.

Please see the bleepingcomputer.com thread for the circumstances for my problem and the specific solutions I've tried.
Black logon screen w/movable mouse pointer after failed system restore - Windows 7

I know it's a long read, but maybe doing a quick text search in the thread wouldn't take too much time, that way you could know if I've already tried a solution or not. Thanks in advance.

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RELEVANCY SCORE 83.6

Hey I need immediate help!

It's my sis' previously-formatted HP Pavilion dv5201tx! The problem is as the title above. I can go into safe mode. I've used system restore twice. And in Documents and Settings folder I noticed it has:

Administrator
Administrator.computer description name
Administrator.computer description name.000
username1
username2

Is it creating more user folders? At some point Administrator.computer description name.000 wasn't there. Corrupted registry hive? I'm not sure! Restarted many times, used Last known good configuration, and it's still black after the boot screen. Please help quick, she uses it a lot. Thank anybody so much..
 

A:Black screen after boot screen, no welcome screen, no logon screen

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RELEVANCY SCORE 81.6

Hi people, i've just registered to this forum to ask you about this, Since i've made a registry defrag with TuneUp Utilities (which probably has gone wrong), when i reset the computer, and I logon to my user, it shows a black screen, then back at the logon screen. If I do it again, the user doesn't show up anymore!
It happened three times already, i had to make new users, and i'm sick of it. Any ideas of what could it be?

A:Black screen after login for some seconds, then back at logon screen!

Welcome!

Yet another case of registry defraggers causing harm. In the future, you know now to stay far away from them.

I suggest a system restore to get to a point before TuneUp utilities. If that doesn't work, it will be time for a repair install.

Good luck!

~JK

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RELEVANCY SCORE 81.6

After installing the latest NVIDIA 182.50 Drivers for my 8500 GeForce 8500GT card on my Gateway AMD x64 with Vista Home Premium 64bit, now at start up the Boot screen doesn't come up and neither does the Vista green loading bars, just get black screen, no signal until the Vista Logon screen appears. I used to get the Boot screen with F10 boot options and F2 BIOS options and the Gateway Logo, but not anymore.

Any idea why and how I can get the boot screen back ??

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RELEVANCY SCORE 81.6

---Wow this is frustrating, I just got done fixing two other computers- one was helping someone else fix their computer, because they were seeking someone with basic expertise, and here I am seeking someone with higher knowledge to help me out! thanks in advance to all who contribute!--- HP Media Center M8330FWindows Vista 32 bit4GB RAM, NVIDIA graphics card, and plenty of HD spaceF9 hardware diagnastics: A-OK!Suddenly this computer decided to malfunction, without installing anything new, or updates prior to its "crashing." I'm pretty wary to spyware and virus of the like, so I am careful to what is installed and opened on this computer. But for all I know, when I was out of the house someone could have accessed the the machine, infecting it with something. I noticed before I left the house that it took a ridiculously long time to empty out the recycle bin (has anyone else had this problem in vista?). I know there were a lot of high res pictures in there, so I'm guessing quite a few gigs of deletion, but after an hour it hadn't even progressed. It said 13 minutes and appeared to be frozen, but was still moving. I restarted the computer and tried the same thing-- exact same result. <--- this is the only hint I have as to what happened, because before this everything was fine!Anyway, I got home and turned on the computer (after someone turned it off) and it just booted up the HP screen and then went to the windows logo loading page, except t... Read more

A:Windows Vista black screen, no bootup logon screen

It may be that someone didn't turn off the PC rather that it experienced a damaging event and shut down.Suggest you check the RAM - remove and reseat and try rebooting. If not successful your mother board may be damaged - nasty thought.There is also this site which may be relevant.http://support.microsoft.com/kb/831515If you can get your PC going suggest you check Event Viewer. Then restore files from the recycle bin and then use SHIFT/DELETE to get rid of them, delete a small file and see if emptying the recycle bin works OKPaul

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RELEVANCY SCORE 81.6

I cannot get to my desktop as this black screen is preventing me to do so.

It doesn't even give me enough time to log in!
It happened once before but it magically started to work the other time.
This never happened when I was still using the stock 640GB HDD that the laptop came with. So maybe I'm thinking it's because of my SSD having problems?

Fortunately, I can still get to Safe Mode and it says I got a BSOD and here's some details that it showed:

BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF8800170F5D6

I went to Event Viewer and took a look on what made my computer mess up and it says that winlogon.exe and Explorer. initiated the restart of my computer and said there was no reason for it.

A:Black Screen appears 2 secs after Logon Screen shown

This will probably be moved to http://www.sevenforums.com/crashes-debugging/.

Follow http://www.sevenforums.com/crashes-d...tructions.html to provide us with more information to better assist you.

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RELEVANCY SCORE 80.4

Hi everyone,
I am so glad to have found this forum and to see that others in the past with similar problems have had them resolved, looking forward to nutting this one out
ISSUE
The computer is a win XP with RAID that freezes the mouse and the keyboard if a mouse or keyboard button is touched at the logon screen.
The mouse works fine until a button is pressed, you can even click on a user but are unable to enter a password due to the keyboard and mouse freezing at this moment.
NOTE: originally happened with a USB keyboard and USB mouse, using PS2 keyboard and mouse.
BACKGROUND
I am writing about my fathers old computer which suddenly started “freezing up” at the logon screen, after he wasted weeks trying to get it to work he decided that it was a hardware issue and bought himself a new computer.
Since then I have proved that there was no hardware error by putting an extra HDD in and installing Ubuntu 12.04 LTS.
Everything functions fine under Ubuntu and the files are able to be accessed on the RAID.
DESIRED OUTCOME
While i can access and copy files as needed from the RAID i would like to return access to the win XP install and let my father use it again.
STEPS TAKEN SO FAR
I first attempted to run Live rescue CD's but they could not find the RAID drive.
- Bit Defender Rescue CD – Saw the ubuntu drive, no RAID
- Kaspersky Rescue Disk 10 – Didn't see any HDD's.
So I ran the following AV programs from ubuntu 12.04 LTS:
- Bit Defender – NO THREATS F... Read more

A:Unable to logon, Win XP with RAID, KB & mouse freeze at logon screen

So you are able to run the machine  using PS2 keyboard and mouse.
 
 
Step 1: 
 
Download and install LogonFix
 
Click the Highlighted button.
 

 
When prompted select yes.
Allow the program to reboot your machine as well when prompted.
 
 
Step 2:
 
Download drivecleanup.zip to your desktop.
CLICK HERE to determine whether you're running 32-bit or 64-bit for Windows.
Once the determination has been made open either the 32-bit or 64-bit folder.
Right Click the .exe on the inside of the folder and run as admin.
A command prompt window will open telling you what has been removed upon completion.
Note: All usb devices must be removed from your machine during this step, except your keyboard and mouse of course. 
 
Step 3:
 
 

 
Download TFC by OldTimer to your desktop.
Close any open windows
Double click the TFC icon to run the program. (Vista/7/8 Users, Right Click and select Run as Admin)
TFC will close all open programs itself in order to run
Click the Start button to begin the process
Allow TFC to run uninterrupted
Once its finished it should automatically reboot your machine, if it doesn't, manually reboot to ensure a complete clean.

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RELEVANCY SCORE 76.8

my screen stays black and shows the mouse icon and won't load my home screen?

A:my home screen won't load up my screen stays black and shows the mouse

Hello,

Try booting the PC into Safe Mode. Start your computer in safe mode

If successfully able to boot into Safe Mode try running a System Restore back to a date when it was working properly

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RELEVANCY SCORE 76.8

Hi, I have an office desktop pc (HP COMPAQ ELITE 8100) running 64-bit Windows 7. I was manually running Windows update and manually updating some of my drivers when the pc suddenly turned itself off.

I turned it back on and now it doesn't get to the login screen anymore. It just displays a black screen with a movable mouse cursor although I can't really click anything or even press any keys on the keyboard.

I tried loading into the recovery environment but it only gives me the option to restore my hard drive to factory settings, which I don't want since I have lots of important files in it.

I've searched around the forums but I can't find a problem that is EXACTLY like mine.

By the way, my pc is on a dual boot mode with an Ubuntu 11.10 and that is how I'm able to access this forum right now. The dual boot was set-up by the employee that I replaced so I have no idea how this is set-up.
Any help would be appreciated!
-Ron

A:Black screen with movable mouse cursor before login screen appears

Firstly, boot into the Linux operating system, and then create a backup of all important files and data.

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RELEVANCY SCORE 76.8

The issue started a few hours ago when I was playing League of Legends, specifically when the game has finished its loading and crashed to Desktop which is a common problem on my laptop. As usual I would restart the game, but before I could do that explorer.exe crashed, my entire Desktop has turned to the familiar transparent whitish filter before the "Explorer.exe has crashed" message popped out, which was peculiar at the time because this is the first time it had happened.

So I allowed the program to restart, it didn't. So I shut down via holding down the power button and rebooted the laptop. It went into Startup Repair, and did its automated repair, so I let it repair while I did my stuff. When I returned, the repair had completed and it booted the laptop into the infamous Black Screen of Death with a movable mouse cursor. This is right before I could log on to my user account, and I decided to search for solutions initially on Google using an available PC.

Most of it didn't work, for starters, booting up to Safe Mode, Safe Mode with Networking and Last known Good Configuration brought me to the same movable mouse cursor with black screen combo. Safe Mode with Command Prompt has the same problem, and the Command Prompt does not appear.

After which, I accessed the Repair menu with the F8 button right after the BIOS loads and tried every option. First, Repair Your Computer did not work as it couldn't find any problems after the first initial repair it did. Syste... Read more

A:Black Screen of Death with Mouse Cursor before Login Screen

having the same problem here on my toshiba satellite L655-1je laptop. did everything srwalpha did but to no avail. hence, bumping this up for help pls...

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RELEVANCY SCORE 76.4

This doesn't quite fit into the BSOD section, because it's not really a black screen of death.

I have Windows 7 Ultimate, 64x,
ATI Radeon HD 4800 series video card
4 Gb Ram
And an Intel 2 Quad.

What happens is the windows boot screen appears, then I get a black screen with a mouse cursor.

If I hit "Enter" on my keyboard, then type my password, windows boots onto my desktop.

So really the log on screen is still there...it's just kind of not.

If there are more details I should post please let me know.

~
James

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RELEVANCY SCORE 76.4

Hi everyone! I was installing a new theme from custopack tools and suddenly my dell x64 laptop (Build 7601 windows 7 sp1 installed) crashed on me. Most probably due to the loose power adapter wire. Now i cant get it back to work. It goes fine till the logon screen but then the screen turns black. I can see the mouse pointer. Same thing happens when i login with safemode settings. Anyone familiar with this!

A:Black screen after the logon screen

You know we could run a lot of complicated procedures, but I think a repair install is your quickest direct route to just looking at your desktop again.
Repair Install
^^^detailed instructions

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RELEVANCY SCORE 76

it seems that the computer fails to boot somehow, the welcome screen shows up as usual, then stays there for a long time, then the screen turns black (not turned off, just back).

I am using two screens, and I can move the mouse from one screen to the other with no problem, Its like it started up as normal, except but the desktop and windows explorer did not start at all (at least thats how it looks like)

I read somewhere else from a guy with a similar problem

link to that forum page: http://www.sevenforums.com/crashes-d...me-screen.html

but I have tried to plan a check on c: (like described on the other forum page), it went well, but it gave me no results

also tried to boot from a windows 7 ultimate disk both on 32-bit and 64-bit, but it did not help

and lastly, when I start it up again, it gave me an option to scan the machine and repair it automatically, and that to failed.

I'm out of options here

A:fail to boot, welcome screen followed by black screen W/ mouse

One of the Forum experts prepared this troubleshooting tutorial for failure to start issues. Try doing each step in the order given rather than jumping around because each step builds on the previous step(s). The tutorial is time consuming but has helped many.

Troubleshooting Windows 7 Failure to Boot

If still having problems he also prepared this general troubleshooting tutorial.

Troubleshooting Steps for Windows 7

And if all else fails you can do a clean install. The first tutorial is if you have a self built machine and the second if you have a factory installed operating system.

Clean Install Windows 7

Clean Reinstall - Factory OEM Windows 7

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RELEVANCY SCORE 76

Hi Everyone!

Im not so smart about computers so please try to explain it to me in the least complicared way, When ever i start up windows it get threw the Windows boot screen then whens it suppose to come to the logon screen i see only black for no matter how long i leave it on!, i can still move the mouse, and thats all that happens i have a operating system cd, and if i got to repair windows what config do i type??

Thanks Please help i have really important stuff, Including a project for school i've been working on for 2 weeks please Help! Thanks
 

A:Windows get black screen after boot screen and mouse is there????

Anyone??
 

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RELEVANCY SCORE 76

Hi People!!

I have been a member of this forum and most often I have found a solution by just searching but today I have a problem which I have not been able to find a solution for, therefore I am listing my problem.

I have Windows 7 installed on a desktop since 3 months now, it was working fine till yesterday evening but don't know what happened, it was loading windows.

Basically what is happening is that it is booting fine, then the windows logo comes and after that I get a black screen with mouse cursor, whereas it was supposed to have the login screen.

Now I had this same problem 3 months back with the same computer but then I was unable to solve it using the MBR repair commands and so I formatted the drive C of my computer then.

Now I am determined not to format the DRIVE C, so I went to the command prompt using system repair tools from the DVD and went into DISKPART. When I selected disk 0 which is the only disk installed and entered detail disk this is what I got:

Disk ID= SOmething
Type=ATA
Status=Online
PAth=1
Target =1
LUN ID=0
Location Path= Something
Current Readonly State = No
Read Only= No
Boot Disk=No
Pagefile Disk = No
Hibernation File Disk= No
Crash Dump Disk= No
Clustered Disk = No


-----------------------------------------------------------------------------
Volume|#| Ltr | Label1 | FS | Type | Size | Status|
Volume|1| C | System Rese | NTFS | Partition | 100 MB | Healthy|
Volume|2| D | | NTFS | Partition | 48 GB | Hea... Read more

A:Black Screen with Mouse Pointer instead of Login Screen

Have you tried Startup Repair from the Win7 installation DVD?
Have you tried System Restore to a point in time before these errors occurred?

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RELEVANCY SCORE 76

Hey everyone,

I’ve recently had this problem occur to a computer I am working on for a friend. I've moved my questioning to here after using combofix went disastrously wrong after being suggested to use it here.

Problem: I have a black screen (after windows load screen) that has an active mouse but with no capability of getting into the Windows Task Manager. I tried rebooting in VGA mode, all 3 safe modes with no luck

Here is a chain of events leading up to my problem

1) Cleaned up her hard drive because it was riddled with spy-ware and viruses (with Hijackthis, Ad aware, and house call)
2) Her computer was still having issues with a few spy ware programs, mainly Think-adz and the fact that her WHOLE desktop screen would invert 90 degrees to the left.
3) It was suggested that I run combo fix, follow the prompts and post a log for the person whom was helping me.
4) I installed and ran combo fix on the laptop, it never got past Step 1 (after waiting for 30+ minutes). I ran combo fix again and the same thing happened.
5) I rebooted the laptop and got a lsass.exe error.
6) I went into bootup with my XP CD and manually repaired lsass.exe with the friendly copy and rename commands
7) Currently I am here; I have a black screen (after windows load screen) that has an active mouse but with no capability of getting into the Windows Task Manager. I tried rebooting in VGA mode, all 3 safe modes with no luck

I fear that combo fix deleted A LOT more than I know. I really want... Read more

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RELEVANCY SCORE 74.4

Spoiler (Highlight to read)  My laptop seems to work fine just a few days ago. The last thing I remember is an update after I shutdown my laptop. Few days passed then I turned it on. It loaded normally until it hanged up with a black screen and a movable mouse. Knowing that I can't do anything, I pressed the power button to shut it off. Then i tried running it in safe mode but still no good. Shut it down again then find some solutions on the net. Then I tried to do all those stuffs but still no progress. I tried the computer repair but it said that there is no error in the system. So, what should I do? A familiar case I found is on this link:  https://www.youtube.com/watch?v=yC_-YVheL58

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RELEVANCY SCORE 74.4

It seems I only come here with my weirdest issues...sorry for taking advantage of everyone's knowledge.

I have a customers PC that boots into Windows XP, but after the splash screen it goes to a black screen with only the mouse pointer. It does the same in safe mode. The computer is still running, but I can't do anything. Task Manager doesn't open, but I can activate Sticky Keys. Very weird. I ran chkdsk, no problems. I ran a fixboot, a fixmbr and a bootcfg /repair. Nothing.

I researched this and can't find a definitive fix for the issue. The most common cause seemed to be the display driver, so I booted into VGA mode and it did the same thing. I'm stumped.

Specs:

Custom PC
Intel P4
Windows XP Pro, SP3
512MB RAM

Only other thing I can think of is that they were running an Intel RAID 1 setup that failed. I assumed that this would not have affected it this way, but I may be incorrect. Both drives act they same way, fwiw.

Thanks for any help you guys can provide!

Jay

A:Black Screen with Mouse After XP Splash Screen

Well...the black screen with flashing cursor in upper left corner...is a typical scenario overcome by running fixmbr.

I don't know much about RAIDs but a failed RAID configuration creates problems of its own that have nothing to do with XP and must be treated as a distinct issue, IMO.

Louis

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RELEVANCY SCORE 74.4

Hello,
My system windows 7 has been showing the logon screen after cicking on my account,.
It shows welcome and again its shows logon screen.
I logged  in with safe mode and created another account . New account worked fine. After shut down and i again logged in,It shows same problem.
Again logon screen is displaying
Kindly help meee out

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RELEVANCY SCORE 74

i did a system restore as a last resort to slove some drivers issues. The restore went fine had no problems or error messages. But when i rebooted my computer i got a message screen that gave me 3 safe mode boot choies, last known good config, and start windows normally. i have never had this screen before, i have tried all the boot methods but all i ever end up with is a black screen after the windows boot screen. I have gone through the BIOS and checked all the settings and they are all the same as before. Before the system restore i ran windows updater to see if that would solve the problem which it did not. So any help would be very helpful, i am typing this from work because as of 2 days ago i have a 1500$ paper weight tower.

Computer Specs:
Vigor 500w power supply
Asus A7v600 mother board
AMD 2600+ barton core CPU
1GB Corsair XM DDR PC-3200
WD 80GB 7200RPM SeaGate 160GB 7200 RPM
ATI Raedon 9700 pro 128 mb AGP
SB Audigy 2zs
Vantek 4 Fan speed controller
WinXP pro SP1
 

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RELEVANCY SCORE 74

Hi All!

I have recently been experiencing a problem with my installation of Vista. I rebooted my laptop and now when I try to log on, I enter my password and I see the "Welcome" screen with the spinning blue circle, then the screen fades out to a black screen with just the mouse cursor. I have left it in this state for at least half an hour and nothing else happens. Pressing Ctrl+Alt+Del does nothing, and neither does Ctrl+Shift+Esc. The same problem happens for both users that I have set up on the laptop.
I've also tried booting into Safe Mode and this doesn't help either - the same problem occurs. I run Kaspersky Internet Security 2009 so I am fairly confident that it is not a virus that has caused it. I haven't installed any new software recently either

I would really appreciate any help that anyone can offer on this problem, thanks very much in advance!

Alex

Laptop Spec:
Dell XPS M1710
Windows Vista Home Premium SP1
2.0GHz Intel Core 2 Duo
120Gb HDD
4GB RAM

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RELEVANCY SCORE 74

Hi.
 
I see this has been asked a few times, but the threads never seem to get to an answer that can help me directly, so I'm posting my own issue here.
 
My brother in law has a laptop, he did a windows update and now once he logs in he gets a black screen with a working cursor and nothing else.
 
It will load into safe mode but safe mode doesn't actually let me do anything.  
 
The startup repair came up with nothing and there are no fall-back reversion points (I.e to take comp back to before it did the updates).
 
Note:  I have my B-I-L's comments that he was doing windows updates.  I wouldn't put it past him if he was duped into downloading a 'critical' update that was actually the complete opposite.  If I could do anything on the comp I would do a malware scan, but can't, so didn't.
 
By following instructions in another thread I was able to get a FRST log which i've included below.
 
Does this sense to anyone?
 
Thanks in advance for any help / light shedding.
 
Cheers,
 
John
 
Mod Edit:  Removed FRST log data, malware tool NOT USED in this forum - Hamluis.

A:Black Screen after Logon

Try using the system file checker as detailed here: http://www.winhelponline.com/blog/run-sfc-offline-windows-7-vista/. Run a full scan on the drive.

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RELEVANCY SCORE 74

The computer was infected with a virus or probably several. Used Kaspersky and malwarebytes to remove but not sure if it's all gone. Can someone read the logs and helpout

Thanks in Advance

Kevin
DDS (Ver_09-01-07.01) - NTFSx86
Run by Roy at 14:29:39.57 on Sat 01/10/2009
Internet Explorer: 7.0.5730.11
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.1023.570 [GMT -7:00]

AV: Norton AntiVirus *On-access scanning enabled* (Updated)
FW: Norton AntiVirus *enabled*

============== Running Processes ===============

C:\WINDOWS\system32\svchost -k DcomLaunch
svchost.exe
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\WINDOWS\system32\svchost.exe -k WudfServiceGroup
svchost.exe
svchost.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\WINDOWS\RTHDCPL.EXE
C:\WINDOWS\system32\RunDLL32.exe
C:\Program Files\SpywareDetector\SDActiveMonitor.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Napster\napster.exe
C:\Program Files\Logitech\Desktop Messenger\8876480\Program\LogitechDesktopMessenger.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Logitech\SetPoint\SetPoint.exe
C:\Program Files&#... Read more

A:Black Screen at Logon

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instruc... Read more

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RELEVANCY SCORE 74

I am using HP Pavilion Dv9000 laptop. After logging on as usual, today I see a black screen with windows explorer opened. No start up bar or anything else. I can browse the files but do not see my desktop. I tried restarting in Safe Mode and went into msconfig to disable all start up programs but that doesnt help, any thoughts? Please help me.

A:HP Black Screen after logon

This is the same problem I'm having right now if someone know nhows to fix please let us know

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RELEVANCY SCORE 74

My Windows 7 started going to black screen after logon, I presume it started after my power went down suddenly.
Anyway, I re-installed Windows 7 and it persisted. Then I installed Windows 8 preview to try something different and the same thing kept on happening.
Also, half the time my computer won't even boot at all, I push the power button, hear the computer starting but the screen doesn't even turn on and it behaves like there is no input.
System and startup repair attempts have failed and I also can't restore the earlier version through the installation disc for some reason.
Any ideas?
 

A:Black screen after logon

Now it's stuck at the welcome screen of Windows 8 at one screen while the other screen is black (I have two screens connected)
 

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RELEVANCY SCORE 74

Every time I start windows xp the loading screen loads then on the logon screen it just stays black with the cursor.

Help please. pretty please with cherries on top!!

I have named this problem....BLACK SCREEN OF CERTAIN DEATH...
 

A:Black Logon Screen!! HELP!!!!!

Since you have mentioned this in your other thread it will be dealt with there so I am closing this, as it constitutes a duplicate.
 

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RELEVANCY SCORE 74

FIRST OF ALL, I'M A NEWBIE IN THEME INSTALLATION AND I DO NOT HAVE MASTERY REGARDING THE MATTER AT HAND.

I am recently trying to use a theme for my laptop. but here's what happened. after all that i did, black screen appears after i logon at the start up.

This is my second time to use a theme other than the factory default. At first it was successful. but i wanted to do more (too much editing happened). So i tried to change the logon screen and then it worked. the next thing i did was to install a new program (photoshop). then when i restarted my laptop, it started to hang.

At first it was repaired by windows, but upon repair, my theme went back into a classic theme. all default themes work but not those which i installed. if i use the theme i installed it reverts into a classic theme.

So attempting to change that, i downloaded a theme installer (an easier way to change explorer.exe and other files needed editing for the theme to work). I pressed reset to original files. then my taskbar just disappeared. and i cant access my computer, or even run a command promt.

I restarted my laptop and after i logon in the startup, it just goes black with a mouse on the screen.

PLEASE HELP ME. I HAVE IMPORTANT FILES THAT I NEED FOR MY MANUSCRIPT. PLEASE PLEASE PLEASE.

A:Black screen after logon....

Startup Repair

This is only option, I can think of on the top of head, when you can't fully access your computer and you don't want to do a complete reinstall of your system.

Hope this helps,

Harry

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RELEVANCY SCORE 74

Alright, so I've searched and searched for an answer to the issue I'm having with my laptop, and have found many people with a very similar problem to mine, but none of them that are the same, and therefore I have yet to find an answer to this dilemma.

Operating System: Windows XP
Laptop: HP Compaq 6715b

Issue: When I turn on my computer, everything loads properly, I get to the login screen, insert my password, and immediately following this the computer screen stays on for 2-3 seconds before going black. The monitor is actually turned off completely at this time. It's pitch black, there's no cursour, or mouse, ctrl+alt+delete does nothing, I have pressed every combination of buttons to get the screen to come back to life but nothing happens. I have tried turning on and off the computer still nothing, I have unplugged the battery and plugged it back in.

HOWEVER, the computer boots fine in safe mode, so I know this has nothing to do with the monitor, best buy told me that it was probably something to do with the operating systems, after my computer was completely scanned for viruses, and none were found. I have no idea where to go from here, Im starting to believe the only solution would be to reboot windows onto the computer, but I do not want to have to do this unless I absolutely have to.

If anyone knows the solution to this problem, or anything I can try that I haven't already please let me know. Thank you for your time.
 

A:Black Screen After Logon

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RELEVANCY SCORE 73.2

I just want to help all who have suffered from this virus.
1. When your machine boots up
Press Ctr+Alt+Del
A box will come up with task manager.
Click on run new task and type "explorer.exe"

Your desktop should appear now.
Then go to your C: drive look under
C:windows the look for folder Temp (Empty this folder)
Then look in the folder above it should be tasks.

In this folder delet all the tasks. You will probably find one that wont allow you to delete. Right the name or lettes down mine was a Qenrm.exe
yours might differ slightly.

now Ctr+Alt+Del again once the task manager box is chosen , click on the process tab and find that file { Qenrm.exe) or whatever yours is called and end the task.

you should now be able to delete the file in your task file on the C:windows/Tasks folder.

You should then if you have CC Cleaner free check the startup files to delete that file from startup.

If you dont go to search on windows tab type
msconfig.exe
when windows opens choose startup files and untick { Qenrm.exe)
apply and when you restart all should be well.

Thank you I hope this will help a lot of you out there with this headache.

A:Black Screen after Logon Virus

Hi MrBigShow,

Some nice information, however the easier way is to just run the computer in safemode, and then try and diffuse the problem.

Deleting an infected file is however not enough, it will most likely create another instance of itself, creating a new process and a new autostart entry, or registry entry for that matter. All autostartitems won't be available in the autostart as you may know. So you really need to find out what virus you're dealing with to take appropriate actions.

But as I said, some nice information :)

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RELEVANCY SCORE 73.2

I had a crash while syncing my ipod to itunes. Both my computer and my ipod froze while the sync was about half way complete. So I had to unplug the ipod and also do a hard boot of my computer. Ever since, my screen goes black shortly after logging on to Windows. Nothing responds after this until I reboot again with the same results. I can, however, boot up in safe mode with no problem.

I was going to do a repair install however my XP cd is an older cd and will not complete the repair install. I have a new Vista upgrade cd that I haven't installed yet. Is this a no-no to try the Vista install? Or should I wait to fix the black screen problem first?

A:Black Screen shortly after logon

If you like XP I would recommend sticking with it and trying a system restore. Power up and tap F8 after first screen text appears. Select Safe Mode. A box will pop up which should walk you through the process.
Vista is a whole different kind of beast, but if you are desperate I don't think upgrading would be a no-no.

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RELEVANCY SCORE 73.2

Before I begin, sorry, I am very illiterate when it comes to computers, so this may be frustrating. So, when I turn on my computer, it loads, and then it gets to the logon screen and stays black. So right now, I'm in safe mode. This happened after I uninstalled SpyBot. I don't no whether it is just a coincidence, or it actually had something to do with it. I looked around and did the highjack this, and here are my reults:
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:55:04 PM, on 4/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16441)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Mozilla Firefox\firefox.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Documents and Settings\Pratik Patel\Desktop\HiJackThis.exe

R1 - HKCU\Software\Microsoft\Internet Explorer\Main,Search Page = http://us.rd.yahoo.com/customize/ycomp/defaults/sp/*http://www.yahoo.com
R0 - HKCU\Software\Microsoft\Internet Explorer\Main,Start Page = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Page_URL = http://www.yahoo.com
R1 - HKLM\Software\Microsoft\Internet Explorer\Main,Default_Search_URL = http://go.microsoft.com/fwlink/?LinkId=5... Read more

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RELEVANCY SCORE 73.2

Since last week Iīve been having this problem with my Vista. I start it up and instead of the logon screen as usual I get a gray screen with movable cursor. Tried to wait a few minutes, still stuck. I hard restart it to try safe mode, which turns out to work. I can only boot it this way. System recovery didnīt help, neither did the -load last known good config- option. My antivirus/reg cleaner/antispyware scans just finished, it looks clean.

Any ideas about what causes this or how to fix it? I would like to avoid Win reinstall if not necessary.
 

A:Stuck at black screen before logon

Maybe go to the run command in Windows and type in "msconfig" ....................... have a look at the startup menu and see if there is anything there that looks suspicious or out of place.

You can deselect anything here say one by one and see if that gets you past the black screen.
 

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RELEVANCY SCORE 73.2

Hi

Im having the exact same problem, only I had the DVI connection working on my Hyundai Q321, then changed my TV to a Hyundai Q320 and can't get it working.

Im finding it extremely difficult to find a fix for this, I have tried 4 different graphics cards.

2 x Geforce 5600FX
1 x ATI Radeon 9600XT
1x Sapphire X1550 512MB

All of these get a screen at the BIOS but then fails at the windows log in. I've even tried wiping XP and installing Vista over the top but still with no joy.
 

A:Black screen at Windows logon.

What problem? There is no link to another thread so we have no idea what the problem is.........
 

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RELEVANCY SCORE 73.2

When I attempt to log into windows I am met with a black screen both on normal boot up and safe mode. The screen has both ease of use and shut down option buttons but the user name/icon and log in prompt are missing and the usual background image is just plain black. I cannot get to desktop in any way and I do not have any restore points or system recovery disks.

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RELEVANCY SCORE 73.2

I just updated Windows XP Pro this morning. I have autoupdates on so I have all previous updates of Windows. Anyway, updates installed fine, I was prompted to reboot the computer. I closed all other programs and rebooted.

Windows loads fine then when I hit the welcome screen, my monitor goes blank, displays an "out of range" warning. I reboot normally, the welcome screen is completely black aside from my mouse icon which responds normally. I reboot my computer in safe mode only, get a welcome screen, login, do a system restore to the point right before the updates. I reboot in safe mode again but the welcome screen is black again. I reboot in all the other possible methods to load windows: safe mode, safe mode /networking, safe mode /command, VGA mode, etc. Everything results in a black screen with the mouse icon.

So basically, because my computer is password protected, I cannot log in since i get no prompt watso ever to even log into. Its finals week, not a good time to not have the computer for an entire day. Help please.

Btw, my monitor is a brand new: ViewSonic VX710, my video card is a nVidia 64MB GeForce4 MX 420 w/TV Out. My other comp specs just incase you need em: 2.4 ghz Intel Pentium 4 w/HT, 512 mb DDR ram.
 

A:Windows Logon/Welcome Screen is black

Have you tried repairing your install from your windows disk?

If you know of someone with a monitor that does high res you may want to see if you can hook it up to that and make your resolution lower after the repair. Try setting it to 800x600 if you can. Then hook it back up to your monitor. I don't know why it would just change though that seems to be what your first problem was.
 

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RELEVANCY SCORE 73.2

Hi There
 
I have a black screen before windows logon with a cursor, all safe mode options have the same thing, tried last known config + low res. any ideas?
 
Ken

A:Black Screen before windows logon

Mainly this problem occurs because of video adapter. So, first check it properly. Else try the below remedy for this problem:
First click on the task manager and then click on start task manager. Just then click on the processes tab -> explorer.exe -> end process.
Now click on file -> run. A text box will open in front of you, enter explorer.exe and press ok then.
Now click on the start button and type device manager into it. Then select it from the list. Just then double click on Display adapters and then click on update driver software and follow the steps to update the drivers.
If still the problem not solved then check the registry issues. Else run system restore and boot it in safe mode.

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RELEVANCY SCORE 73.2

Hi All!

I have recently been experiencing a problem with my installation of Vista Home Premium. I rebooted my laptop and now when I try to log on, I enter my password and I see the "Welcome" screen with the spinning blue circle, then the screen fades out to a black screen with just the mouse cursor. I have left it in this state for at least half an hour and nothing else happens. Pressing Ctrl+Alt+Del does nothing, and neither does Ctrl+Shift+Esc. The same problem happens for both users that I have set up on the laptop.
I've also tried booting into Safe Mode and this doesn't help either - the same problem occurs. I run Kaspersky Internet Security 2009 so I am fairly confident that it is not a virus that has caused it.

I would really appreciate any help that anyone can offer on this problem, thanks very much in advance!
Alex
 

A:Black screen after logon in Vista

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RELEVANCY SCORE 73.2

Help! I have had this problem for about a month now, and it is getting annoying! I have a Gateway c141x with Windows Vista.

After restarting my computer I logon with the password and all I get is a black screen with my mouse pointer, no desktop! To solve the dillema of not having a desktop I hit ctrl-alt-del and log off and then proceed to log on. After loging on for the second time, my desktop is there and I can use my computer normally. I would just like to be able to use my computer normally without having to log on and off and on again first. I have all updates installed and have checked for viruses.
 

A:Vista and a black screen after logon

please? any suggestions at all, I will try anything that I can understand?!?!?!
 

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