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Problems with the AMD Radeon driver for Lenovo v310-15IKB

Q: Problems with the AMD Radeon driver for Lenovo v310-15IKB

Hello everybody !I bought few days ago a lenovo v310-15IKB notebook, and after i installed the windows 7 64 bit, i downloaded the drivers from lenovo suport page and after i installed the driver for the display adapters, it doesn't work properly and i have the error with openGL. I update my BIOS and install another driver from the AMD site, but still doesn't work. Can you help me ? Thank you very much !


























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RELEVANCY SCORE 200
Preferred Solution: Problems with the AMD Radeon driver for Lenovo v310-15IKB

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

RELEVANCY SCORE 126.4

Hello!I am interested if anyone has successfully installed M430 GPU driver in win 7 on mentioned laptop?Is this even possible? I?ve heard something about incompatibility of this hardware setup and win 7..?I was trying for days without success? in installed them from Lenovo support side, amd official side, but I always get: Windows has stopped this device because it has reported problems. (Code 43).any ideas?  Which graphic drivers am I supposed to install for this laptop?Thanks a lot!

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RELEVANCY SCORE 88.8

Good day, I am the owner of a Lenovo laptop having the following specifications: Product Code: 80T30127RIMotherboard: LNVNB161216 (U3E1)Processor: Intel Core i7-7500 uRAM Memory: 8 GB DDRAM 4 2133 MhzStorage: WDC WD10JPCX-24UE4T0 1TBSATA Type: SATA-III 6.0Gb/s I want to replace the HDD of my laptop with one of the following SSD models: 1. Samsung 850 EVO, 2.5", 500GB, SATA III- Dimensions: (W x D x H mm) 100 x 6.8 x 69.85 2. Samsung 850 PRO Basic, 2.5", 512GB, SATA III- Dimensions:  100 x 69.8 x 6.8 3. Samsung 860 EVO, 500GB, 2.5", SATA III- Dimensions:  100 x 69.85 x 6.8 Please note that I want to remove the WD 1TB HDD of my laptop by replacing it with one of the above mentioned Samsung SSD's. My questions is: The Samsung SSD's mentioned above are compatible with my laptop?  Thank you.

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RELEVANCY SCORE 88.8

Well, since no one had replied to my previous question, i will ask again.Firstly, how many time do i have to start a new topic to get noticed?My 1month old laptop freezes constantly, i don't know what is happening, checked everything related to the updates, drivers, errors, viruses, scans and that stuff, laptop doesn't have heating issues, app crashing, slowdowns... Did the lenovo slution center scans, it is all good. I heard from the other members that replacing motherboard wont solve the problem, so dont try that, i am asking you what else can i do? i cannot even browse the internet, play YT videos,I simply dont have time to waste, reinstalled win10, updtated to the latest bios and even that wont help, so i' am assuming that my device is faulty. How am i supposed to do my job, when i have unstable laptop? I am wondering will you replay this time, and please don't tell me to run lenovo solution center, or to update drivers, or to reinstall windows for the 4th time. I've had enough of it.Looking forward to your reply,Kind regards

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RELEVANCY SCORE 88

Good day, I am the owner of a Lenovo laptop having the following specifications: Product Code: 80T30127RIMotherboard: LNVNB161216 (U3E1)Processor: Intel Core i7-7500 uRAM Memory: 8 GB DDRAM 4 2133 MhzStorage: WDC WD10JPCX-24UE4T0 1TBSATA Type: SATA-III 6.0Gb/s I want to know what is the maximum RAM capacity that I can instal on my laptop.  Thank you

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RELEVANCY SCORE 88

Two mounts ago, I bought Lenova V310 15IKB. In first week my laptop froze twice. It's freezing since I got it. Last night I went back to work for a presentation and I lost all my work because of froze. When I called with an authorized service, he told me to format all it. This is new laptop... The authorized service does not help at all. I have also written to various complaint web sites but have not found any result. No body call me or writen. I bought Lenovo for the first time with my friends' advice. I think this is the end. In my research on the Internet, many people have expressed the same problem for this series. It is defenetly this problem on this series. Please, help me for this problem... 

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RELEVANCY SCORE 88

Greetings, Two weeks ago, i bought Lenovo V310. Great laptop for the price, But, it freezes on its own from time to time. Laptop is brand new running windows 10. I have tested it with Lenovo Solution Center and it passes all the tests. But my main concern is why the laptop is unresponsive, i've tried pressing num and caps lock button to check if they would switch off but nothing happens. This is my second lenovo laptop and i have to say the previous one G580 worked better.  I bought this V310 for web development and those things should not happen. This problem occurs on Windows 10 and Linux Ubuntu. Do you have any tips how to fix this freezing issue, i cannot rely on the faulty laptop.Thanks,Kind regards!

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RELEVANCY SCORE 88

I recently bought a Lenovo V310-15IKB about a month ago, shortly after installing Windows 7 or Windows 10 my laptop has started getting semi random freezes. When a freeze occurs the entire system locks up, the sound makes a very short interval constant loop, and I have to preform a full reboot. It seems to happen more frequently feels like it can happen at any time. Can any one help me ?

A:Lenovo V310-15IKB Hanging Issue

Hi Nawaid,1. Does your systems have other symptoms? Such as slowing down, application crashing, etc.?2. You may try to perform a memory scan to see if there is any issue on the RAM.
https://technet.microsoft.com/en-us/library/ff700221.aspx
Peter
ThinkPad X40 | ThinkPad W520 | ThinkPad T560 | ThinkCentre E73 SFF | Yoga 11s | Yoga 3 Pro | Yoga 900 | Yoga Home 900 | Yoga Tablet 2 Pro | Miix 2 10" | IdeaPad Y460p | IdeaPad K1 | 3000 Y300 | Vibe K5 Plus
Give kudos to reward people for their assistance | Mark thread solved if the solution works | I am an active volunteer, not an Lenovo employee
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List of Sound Enhancement Thread
T520 | W520 ; Dolby ; IdeaPad Slate Tablet ; Yoga 3 Pro ; X100e ; Vibe Shot ; Yoga 900 ; P50 ; P40 Yoga | Yoga 14 | Yoga 460 ; T560 | P50s ; Vibe K5 | K5 Plus ; M0620 Speaker Mod ; Windows 10 / Windows Server 2016

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RELEVANCY SCORE 87.2

My laptop has very bad screen flickering when I use the VGA output on both Windows 10 and Ubunutu.On Windows 10 I have installed the latest intel and ATI GPU drivers.  I have tested the VGA output with a lot of monitors but the problem persists. The HDMI Output quality is normal as expected, but the VGA output gives me headaches and is visible that the image is "wavey"  Is there any way to overcome this issue ?

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RELEVANCY SCORE 87.2

Hello I bought a V310-15IKB Laptop (Lenovo) and after installing all the drivers still no I got No Audio using a HDMI port on tv and there are no option for HDMI in sound playback devices Can someone please help me to fix this problem?

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RELEVANCY SCORE 87.2

Hello everyone, I install Samsung 960 EVO 250 GB into my laptop (Lenovo V310 15-IKB 80T3) and it isn't appear in BIOS and Windows 10 SGL x64 (Creators Update) Disk Management menu. All possible drivers, updates and latest BIOS are installed.  Is this laptop can work with this SSD? Will new BIOS is published? Can you help me to operate this device? Thank you.  

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RELEVANCY SCORE 72.4

I have a problem with my amd r7 m265 graphics card, whenever i play games i get low fps cause my lenovo g510 is using my intel graphics card instead of my amd graphics card, before i had 200+ fps in game now i barely have more than 40 fps, im on windows 8.1 (64 bit) but i had the same problem on windows 10 (64bit).what i did so far:1. uninstalled amd card, restart, uninstall amd software, restart, uninstalled intel card, restart, install intel drivers from lenovo support site, restart, install amd drivers from lenovo support site, i get OPAL XT 6604, doesnt get recognized by games or performance softwares.2. same as above but amd drivers from amd site, now it shows amd r7 m265 but still doesnt get recognized by games or performance softwares.3. same as above but installed drivers from a driver program i found online, still same problem.4. tried multiple older/newer versions of amd catalyst software still same problem. my next and only thing i havent tried yet is to try is installing windows 7 (64bit) and try the drivers there, please help me anyway before i do this  my specs:Intel i7-4700MQ 2.40GHz8GB RAMIntel HD Graphics 4600AMD Radeon R7 M265 SeriesWindows 8.1 (64 bit)

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RELEVANCY SCORE 71.6

I bought a new pc Lenovo v310-15isk free dos, so I installed Windows 7 (64bits) then I downloaded the drivers from this link: https://pcsupport.lenovo.com/us/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v310-15isk/... . My problem is the wifi driver could not be installed at the beginning an error is displayed "ShellExecuteEx failed; code02.The specified file can not be found".So I installed it manually as an administrator, after the driver is installed but with an exclamation point, when I click on its property I find this message: "Windows can not check the digital signature of the drivers required for this device. It is possible that a recent hardware or software change has installed a damaged or incorrectly signed file, or that it is malicious software from an unknown source. (Code 52) ╗Thank you for helping me solve this problem.

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RELEVANCY SCORE 70.4

Hi, What is a good 256G M.2 NVMe SSD good to be used on a V310-15IKB?BTW, I tried WD Black PCIe WDS256G1X0C and V310 could not detect it.

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RELEVANCY SCORE 70.4

mrb arkada?lar leptobu yeni ald?m ancak šok yavas ag?r cal?s?yor ve hiš bir ?ey yokken bir anda dnuyor bir resmi bile šok zor ac?yor acarken siyah ekran geliyor acil yard?m

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RELEVANCY SCORE 70.4

i have
V310-15IKB Laptop (Lenovo)
And I want to know how to disable the boot from DVD ROOM
 
 
Moderator comment: Model added to subject for clarity.

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RELEVANCY SCORE 69.6

Hi there I have recently purchased a V310 15IKB notebook. It is working fine, but I am unable to update monitor driver to the latest one. It is always showing "Generic PNP monitor". Driver date is quite old: 21.06.2006. Generic PnP monitorCan you pls adivise how to update it? Thank you in advance S 

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RELEVANCY SCORE 69.6

Hi! I installed a SSD in my laptop and replaced the ODD with a HDD/SSD caddy with a WD HDD. There were issues like the laptop couldn't recognize the 2nd drive. Then I installed the Intel RST driver and now the laptop can read/write the hdd but it just sometimes can recognize it. When it does it works fine but after reboot, it doesn't shown up in Windows. In BIOS I allways see the two drives. If I enter BIOS before start the Windows allways sees the HDD until I reboot it. The controller mode is AHCI.Any suggestions? Regards,Imre 

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RELEVANCY SCORE 69.6

I tried to replace the ODD with an online purchased HDD caddy. After installation, during boot up, it took long time to boot up and when login to windows, the second hard-disk cannot be found. What special caddy do I need? Or some thing I missed out at the bios (I did try all the order option in the bios)

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RELEVANCY SCORE 69.6

Hi, I just got a new V310-15IKB notebook and I would like to use it with Windows 8.1. I installed the system but I cannot  find the Win8.1 drivers at the download page:http://pcsupport.lenovo.com/cz/en/products/laptops-and-netbooks/lenovo-v-series-laptops/v310-15ikb/d... Suprisingly, Win7 drivers seem to be available, but there are no drivers for Win 8.1 listed. Where can I get the appropriate W8.1 drivers? So far, I have managed to get some of the things working (e.g. the wlan and camera) by intalling either the W7 or W10 drivers. However, the driver for the graphics chip seems to be troublesome. I tried installing the driver provided by Intel (https://downloadcenter.intel.com/download/26836/Graphics-Intel-Graphics-Driver-for-Windows-15-45-?v=...) but it refuses to intall and claims that minimum requirements are not met. What should be done to get around this issue?

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RELEVANCY SCORE 69.6

Hi. I bought a V310-15IKB (80T3). It was easy to upgrade the parts with my old Lenovo since all I had to do was remove the screws under the battery and the lid would come out. Now I want to connect my SSD to my new laptopn but I couldn't figure out how I can remove the back lid. I removed all the screws but I can't find a handle to grab. There are tutorials on Youtube for 15IKB, but on all of them, there is another hatch for HDD, but not on my model. I am adding pictures of my computer. I'd be glad if anyone can tell me how to remove the back lid.

A:How To Upgrade SSD On V310-15IKB (80T3

Welcome to the Lenovo Community !
 
Are you removing the optical drive first if so equipped?  By removing it will allow easier removal of the base cover from the top half.  Page #32 of your model's Hardware Maintenance Manual will explain how to remove the drive.  Starting on page #35 explains the base cover removal.  Here is a link to that manual for your reference......
 
https://download.lenovo.com/ibmdl/pub/pc/pccbbs/mobiles_pdf/v310-14-15ikb_hmm_en.pdf
 
There is also a Lenovo Training Video for the V510.  Although it is a slightly different model, the technique for removing the base cover should be the same.  Here is a link to that video series....
 
https://www.lenovoservicetraining.com/showcase?sid=1194&key=TGVuZw==

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RELEVANCY SCORE 68.8

Hi everybody, I bought a new IdeaPad v310-15ikb, I have been using it for one week and I realized that fun is running all the time, although CPU usage is low (~5%) and its temperature is also ok (36░C, HWMonitor). The fun speed and noise that it does is not big but still audible, it starts quickly after switching on and never stops entirely. I installed the latest bios update yesterday, nothing changed so far. I would like to know if it is normal and I need to accept it (I don't want to return the laptop, I like it otherwise) or if there is a way how to solve it / control the fan speed. Thank everybody in advance. 

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RELEVANCY SCORE 68

Secondary hdd caddy (various type and mark) incompatible some hdd drives .My previous laptop was ideapad 110.same disk and caddy didn't work on v310( 2tb seagate st2000lm003).but my old harddrive (320 gb sata seagate) work with caddy on v310 . Why ?

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RELEVANCY SCORE 67.6

Hi,I definately can't find a driver for USB 3.0 for my lenovo Ideapad 310 - 15ikb -80TV (windows 10). The USB 3.0 port is working only on USB 2.0 mode and don't recognize my 3.0 flash disc and my USB 3.0 external hard disc runs only on 2.0 mode (the red light is for 2.0 and the blue light for 3.0)Thanks, for help

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RELEVANCY SCORE 67.2

Hi, 
 
I'm usig Lenovo V310-15IKB Laptop and just updated my bios. But according to my researches, new bios firmware causes freezing issue randomly. I want to flashback old bios but i couldn't find any file to download. Anyone can help?
Thank you.
 
Mod's Edit: Additional information added to Subject line for clarity of issue.
 













Solved!

Go to Solution.

A:V310-15IKB - Flashback Problem, need older BIOS version

Welcome to the Lenovo Community !
 
I was able to locate a download of version 2WCN33WW for your model.
 
Click here for the README file for that BIOS version
 
Click here for a direct download of version 2WCN33WW

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RELEVANCY SCORE 67.2

I bought new V310-15IKB Laptop and I've been using it for three days. Today I turned it on like always (the battery was fully charged the day before, so without the charger connected to it) and a windows update popped out. But at the same time at the screen there was some weird message (I made a photo) So I clicked Enter and it turned on. I saw that the battery is 97% and connected the charger, but it wasn't charging at all to my surprise (it's written 'connected, not charging'). I reset the laptop and problem is still the same. When I disconnect the charger the battery is running lower (from 97% to 95% and so on), when I connect it it's not charging. It's a huge problem for me, I need laptop to work, so I asked my friend to help, but he checked the saving energy thing in lenovo companion and it's turned off, we have no idea why this problem with battery exists. I need my laptop for work, if I can't get it fixed in a few days I have to go to the shop and return the laptop and buy something else instead. I really like it, don't want to do that, anyone can help me with my problem? And sorry but English is not my first language, I tried to translate everything the best I could.

A:New V310-15IKB Laptop, battery doesn't charge after the update.

Looks like Windows Update is trying to update your BIOS. Maybe try connect device to power socket and repeat the update.

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RELEVANCY SCORE 67.2

Hello I received a Lenovo V310-15IKB and  I updated the  bios with the latest version released on June 12, 2017 , which I thought solves the PXE Boot problem on Intel 7th gen. Kaby lake processors( PXE-E16 error -No offeres were received). Unfortunatelly , it doesn't.Do you know when we could expect this problem to be solved on V310 ?Thank you.

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RELEVANCY SCORE 66

Hi, I am using windows 10 on my Laptop Lenovo IdeaPad 520-15IKBand I can't install the nvidia driver not with windows update, not with system update, i tried installing it manualy. It gets stuck at system check. When i go to device manager it only shows the Intel graphic card. What do i do?

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RELEVANCY SCORE 66

So i have lenovo ideapad 510, i recently changed hdd to ssd and was going to install Windows 7 on it, however i cannot proceed as windows 7 require Sata driver. Which drive can i use to finish this installation?Anyone?

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RELEVANCY SCORE 66

I coudn't install driver for Nvidia Geforce mx 150 on my new LENOVO 320-15IKB 81BG00HGBM.I tried from GeForce Experience, but I got message that coudn't continue.

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RELEVANCY SCORE 65.2

hello people, i have 3 problems with my lenovo ideapad510 which im dying to solve 1- my f2 and f3 buttons arent working, i investigated in the issue and turns out its the intel hd graphics driver thats causing the issue, once i disable it the buttons work fine but the laptop gets a bit laggy, so is there anyway i can fix this, like an older driver or something because i cant find one on the lenovo drivers for my model 2- my fan is super loud at some points, like really loud, even tho this laptop is just 1 years old but when it turn on or run an app it gets really loud then settles down a bit 3- i keep getting a error on the event viewer that says my processor speed is being limited by system firmware for pretty much all my processors, which im noticing because the boot is awfully slow, any fix for this? i have all drivers updated similar to my bios  thank you all 

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RELEVANCY SCORE 64.4

Okay so I got the Lenovo 310-15IKB. It comes with windows 10, but I need it to run Windows 7. I go into BIOS, Turn on legacy support and tell it to start legacy first. I open Boot menu and tell it to run from my flash drive that I have inserted in one of the two 2.0 USB ports. It loads, I press install now to install windows 7, but here I run into some issues. It gives me this message. Load Driver:A requiered CD/DVD drive device driver is missing. If you have a driver floppy disk, CD, DVD, or USB flash drive, please insert now. Note: If the Windows installation media is in the CD/DVD drive, you can safely remove it for this step. I can then press Browse, Ok or Cancel. Please advice. I am at a loss of what to do or how to proceede. I have used teh USB to install windows on other computers, and I have formated it and re created it as well and tested on other computers to see if it works and it does, but on the lenovo it is giving me a hard time. I have also flashed the BIOS, installed all the latestes drivers from the Lenovo support page. Do I lack other drivers? Are there intel drivers I am missing? The usb works tho as it does register and boot up the windows process from the USB, but then it is missing drivers at the instalation? Man I am at such a loss here. Please advice.

A:Lenovo 310-15IKB - Windows 7 - USB install problems.

Hi Xuw,Welcome to the community, nice to have you here. You may need to inject the drivers into the Win7 installer that you are using in order for Win7 to install, as you know this system was intended for Win10, so you are going to have to look for these drivers. I would recommend downloading the Chipset drivers for the Intel motherboard. Hope this helps. Cheers,





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RELEVANCY SCORE 60

Hi,I've just got my Lenovo V310-15 laptop and installed Windows 10 on it. From product support page I downloaded and installed Lenovo Utility, and there is nothing more. So, after installing it nothing happened. Only when i trigger CapsLk or Num Lock an information on screen appears. But, I want to have an ability to other options such as energy managment and allowing battery charging only to 80% for example.I know that this model is new and maybe not popular, but please add these programs and features like for other devices.Greetings

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RELEVANCY SCORE 57.6

Hello! My question is, what type of ssd (m.2) can i add in my laptop? How many pins are one the slot from motherboard? I dont want to disassembly the laptop. I want some examples of ssd for my laptop. Thank you!

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RELEVANCY SCORE 57.6

Hi I have bough a lenovo V310 but when I try to replace the harddisk it only shows the boot menu. Both my USB stick and the new SSD are listed in the boot menu but I can not boot on them. So in short how do I change the harddisk in my V310

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RELEVANCY SCORE 57.6

Hello everybody! I just picked up my new V310-15ISK with Windows 10 Professional. The notebook came with a Western Digital 1TB hard drive and I want to change it with a Samsung 850 Evo SSD. Certainly, I want to keep all the recovery partitions, which means that I have to shrink them to the new drive's size 250GB. I made a clone with AOMEI Partition Assistant but it doesn't boot it gives error code 0xc0000000e "your system needs maintencance". Any ideas?





Lenovo V310-15ISK (80SY03R1GM) with Win10 Pro, Core i3-6006, 4GB RAM, Samsung 850 EVO

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RELEVANCY SCORE 57.6

My lenovo V310-14ISK won't start.blank screen & it's only power button and caplocks lights turn on.is anyone has the same problem? and how to fix it?Thank you

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RELEVANCY SCORE 57.2

I have a Lenovo v310-15isk laptop for 5 months. Today the touchpad's left click has been stucked (it had problems since the first few weeks ... it was used/deteriorated very quickly), it is stuck inside a bit to the left , and it can no longer be used.I do not want to disassemble my laptop because the touchpad is "bad"positioned. I still have warranty. Can I send it to the warranty for this reason? somehow it would seem silly (because probably is not a big problem but for me it is and it bothers me a lot) but can I? sorry for my english.Thank you in advance!

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RELEVANCY SCORE 57.2

hello need your help! the lenovo v310 was just shutdown instantly. i plug the ac because i thought it's just a low battery.after ac plugged in the unit won't turn on. Here are the things I notice.fan auto on when ac is plugged in.light indicator not functioning even ac is plugged in.battery was remove and ac is plugged in but still it cant be turn on. what should I do?

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RELEVANCY SCORE 57.2

hello need your help! the lenovo v310 was just shutdown instantly. i plug the ac because i thought it's just a low battery.after ac plugged in the unit won't turn on. Here are the things I notice.fan auto on when ac is plugged in.light indicator not functioning even ac is plugged in.battery was remove and ac is plugged in but still it cant be turn on. what should I do?

A:Lenovo V310-15ISK problem

Hi T247,
 
Welcome to the Community Forums.
 
You can check the ac charger if working ok from the power checkout guide here (page 21). If the machine is receiveing power, the battery indicator led should show up either blinking amber (low battery power) that would change to white after being plugged in for 1-2 hours.
 
If you still have warranty then call in the store for referral to the nearest service center or call tech support. Else, have it check to the nearest board technician center closest.
 
I hope this helps answer your query.
 
Regards

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RELEVANCY SCORE 57.2

Hi, this is my first post in this forum. So I just bought this IdeaPad V310-15ISK model a week ago and it really seems like a solid budget laptop, except for one thing, the fan will sometimes make this noise that sounds like the fan is about to run at full speed but only last like 2 seconds, it happens randomly like every 30 minutes or hour and it's really annoying. It has been doing this since the beginning. The laptop came without an OS so I installed Windows 7 x64 on it, but it also happens with other operating systems like Linux. Is this a normal thing of this model? or is just a problem of my laptop? what can I do to fix it? 

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RELEVANCY SCORE 57.2

I have a Lenovo notebook V310-15ISK type 80SY and I want to upgrade my RAM.What is the maximum memory that can be installed? It has a 4 gb of DDR4-2133 MHz soldered on the motherboard and one open slot for adding additional memory. The hardware manual says 'maximum supported memory'   - 8gb.Does this mean the most that can be added is 4gb?   or can an 8gb stick be added?

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RELEVANCY SCORE 57.2

Hi,  I have bought a Lenovo V310 laptop without an M.2 SSD, mainly with the intention to add a compatible SSD later on. Well, the moment has come and before I buy the SSD, I would like to know, if it is possible to use the recovery software to do a recovery to the SSD instead to the HDD, since I would like to keep the option to do more recoveries in the future. Thanks,Martin

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RELEVANCY SCORE 56.4

Dear all, I just purchase Lenovo V310 14-IKB with double battery. No problem with my main battery, but the problem are in my backup battery (the detachable one). I start to replace the DVD Rom with this battery and charge it, but after 80% it stop and said "80 plugged in and not charging". I want this battery charged to 100% too, same as my primary battery. I need it because I often work mobile and charge until 100% helps me to stay without charger for longer. I already searched for the solutions, read posts from forums.lenovo.com, install apps and drivers (Lenovo Utility, Lenovo Vantage, etc.) but there was no exact solution for this issue. Does anyone from this forum experience the same issue? If yes, is there any solution to make the Lenovo V310 14-IKB charge into 100%? Please help me. Thank you.

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RELEVANCY SCORE 56.4

My lenovo V310 have problem with HDMI sound output. Video is fine. The cable and TV work fine with another laptop. I tried to update Intel display audio driver and other sound driver. But the problem is not solved. Whenever I check the playback devices, there is one and only one speakers device in the list (no hidden devices and no disable devices). Please advise.

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