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Windows Update/Windows Search/Personalize Desktop will not load

Q: Windows Update/Windows Search/Personalize Desktop will not load

Hi,My first post here and I'm wondering if someone can help with my problem since I've completely run out of ideas...For the last few months I have been unable to load Windows Update, Windows Search, or the Personalize Desktop option when right clicking on the desktop.When I click on these items a window will open for a second (completely white) and then close instantly. There's seemingly no way around this and the same is true in Safe Mode.Suspecting a virus, trojan or similar I have run a number of scans (AVG, SpyBot, Ad Aware, Malware Bytes, Kaspersky, Norton, command line sfc, etc). Apart from a few tracking cookies nothing has been found. Running HijackThis also revealed nothing untoward.I've search the MS Knowledge base extensively and not found anything. There are similar problems regarding specific error numbers but I do not get one, just a window that opens then quickly closes. I have tried MS's own FixIt tool for Windows Update and it didn't make any difference.I can still search using the quick search bar in the start menu but clicking "search everywhere" does nothing. I can still change my desktop background by right clicking on an image and choosing "set as desktop background".I cannot run Windows Update. All of my other software is completely up to date.I still suspect that this is some sort of very clever trojan rather than an OS error but since I'm not getting any error messages I can't be sure.Any advice would be very much appreciated.

Preferred Solution: Windows Update/Windows Search/Personalize Desktop will not load

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Windows Update/Windows Search/Personalize Desktop will not load

Can you run regedit?

Access the Microsoft website?

Update your installed AV program?

What other system anomalies exist?


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I have a problem loading many things such as windows update, the windows search(the search within windows) and some other things. I think it may be active x or something, but it is enabled in IE so I'm not sure what the problem is.

This is a fairly old computer. I just recently had a problem with Windows Activiation, but I've had it for years. The window would not load for activation so I ended up using a crack. I ran virus scans with AVG and the such and cleaned up the computer.

A:Can't load windows update, windows search, and other things

Updates are probably being an issue due to the crack - if that's the case, we're unable to support you.

If you copy is legal, all you have to do is contact Microsoft for valid key :-)

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I was trying to switch my static wallpaper to a slideshow one, although when I tried to do it this is what happened:
I selected the folder, and chose the pictures.
I clicked save changes, then exited the Personalization window.
When I noticed my wallpaper wasn't changing, I tried right-clicking the desktop, and choosing next wallpaper.
Nothing happened, and when I went back into the Personalization window, it was like this: http://screensnapr.com/e/2SoqlJ.png
You can see the Desktop Background icon in the bottom right is black, and no slideshow is selected. This icon is always black, whether I have selected a slideshow or not. It still displays the proper background, just the icon is a little buggy.

Whenever I try other slideshows, they work. I tried customizing them to my own photos, but then the Desktop Background icon just went black again.

Has anyone else ever had this problem? Do they know how to fix it? Thanks in advance.

A:Windows Desktop 'Personalize' Option is Very Buggy

Never mind, fixed it by deleting everything in my Themes folder.

For anyone wondering, do this:
Type in %appdata% and hit enter
Delete everything in there and you're done.

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I can't find the locations. Someone who Knows?

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After installing most recent critical update, my computer restarts and I get a balck screen with a little window that says "Setting up personalized settings Desktop Update" or something of the like (may have left a word out) and it never goes away. I can pull up task manager, end task, but explorer.exe also ends. If I then run task explorer.exe, the little window comes back.

I've system restored to before the update and I'm fine, then windows reinstalls the update and I have the same problem. UAC is off, i'm on admin account.

What do?

A:Windows Desktop won't load after most recent update

Use system restore and set update to not to do automatic. When the update comes just right click on it then, hide.
Windows Update Settings - Change


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Some fonts are not accessible from the "Window Color and Appearance" dialog. Example is "My Themes" is very small on my 1900 x 1080 even at 125%. Is there a way to change the the size of this font? Thanks....

A:Windows 7 font size in some windows - Personalize

Maybe hold down control and scroll with the mouse wheel (if you have one)

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Choose from endless options to make your PC yours, including hundreds of wallpapers, sound options, and custom accent colors. Themes include plants and flowers, landscapes, animals, natural wonders, cityscapes ? anything to suit your style. The photography, art, and illustrations you see come from creators across the globe.

Windows 10 is all about letting you express yourself and create, and customizing your PC is a great way to jump into the Creators Update.

Here?s how to find themes in Windows 10:
If you have the Creators Update, you can open Settings, select Personalization, Themes, and then the ?Get more themes in the store? link ? or, click here to go right to the Windows Store.

Once downloaded, you can launch your new theme from the Windows Store or click on it in Settings, Personalization, Themes, and Apply a theme.

That?s it! Download as many themes as you?d like.

The theme you choose will automatically assign an accent color to your desktop, but it?s easy to customize your own:

Open Settings. Select Personalization, then Themes. Select Color, then pick a color, any color! Select Custom color for even more options.

Keep exploring the theme catalogue in Windows Store ? we?ll add new themes in each Windows 10 update.

Have a great week!

*US only


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This Toshiba computer had the Windows 7 Updated loaded onto it. Now when the computer starts up I receive the Safe Mode etc...options. I select Start Normally and from there is when it takes about an hour or more to load windows.

When the system finally loads, to click on anything takes about 10 minutes or more to populate anything.

A loading error message is received in the bottom right hand corner which says something about logging in as administrator and loading a disc.

This is my friends computer(previously mine) and I need to get to the pictures and save them in case I'm going to need to reset anything. If someone can tell me how to get at the pictures faster or fixing this without wiping out the pics that would be great. Much appreciated!! Tiff

A:Download Update for Windows 7, now comp takes about an hour to load windows

Right now I am in safe mode and it's seconds faster but not much and i did not receive that error in the bottom right corner.

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I am constantly having redirects and new tabs spontaneously open to spammy websites in both IE and Firefox. I cannot get to Windows Update, it either says it can't connect or takes me to a fake search engine page. Windows is very slow to load at start, and after working for a little while, I tend to get Generic Host Process for Win32 Services errors, after which my machine locks up.

Malwarebytes has not found anything. AVG says it finds 6 infections and fixes 3. The infections are in svchost.exe, iexplorer.exe, and explorer.exe, where it says that a Trojan horse Agent_r.XJ Object was removed from each.

I do have access to my Windows XP Install disk.

Thanks so much for your help,

DDS (Ver_11-05-19.01) - NTFSx86 NETWORK
Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_25
Run by mcox at 15:41:25 on 2011-05-25
Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2047.1605 [GMT -5:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\system32\svchost.exe -k netsvcs
C:\Program Files\Mozilla Firefox\firefox.exe
C:\Program Files\Mozilla Firefox\plugin-container.exe
C:\Documents and Settings\mcox\Desktop\dds.com
============== Pseudo HJT Report ===============
uInternet Settings,ProxyOverride = *.local
BHO: AcroIEHlprObj Class: {06849e9f-c8d7... Read more

A:Browser redirects, Windows Update blocked, slow to load Windows

Hello, Welcome to TSF.
I'm nasdaq and will be helping you.

You may wish to Subscribe to this thread (Thread Tools > Subscribe to this thread) so that you are notified when you receive a reply.

Please read these instructions carefully and then print out or copy this page to Notepad in order to assist you when carrying out the fix.

Note that the fix may take several posts. Please continue to respond to my instructions until I confirm that your logs are clean. Remember that although your symptoms may vanish, this does NOT mean that your system is clean.

If there is anything you don't understand, please ask BEFORE proceeding with the fixes.

Please ensure that you follow the instructions in the order I have them listed.

Please do not install or uninstall any programs, or run any other scanners or software, unless I specifically ask you to do so. Also please copy and paste logs into the thread, rather than add them as attachments.

Please download ComboFix from one of these locations:

Link 1
Link 2

* IMPORTANT !!! Save ComboFix.exe to your Desktop
Disable your Anti-Virus and Anti-Spyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
Double click on ComboFix.exe & follow the prompts.
As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this ... Read more

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I recently installed Windows XP and all my programs on a new hard drive, as the old one would not boot. Last week I received a "Generic host process for Win32 services" error. My machine locked up, and I had to restart. Then I started having issues where Windows would not load or would take a very long time. I am able to start Windows in Safe Mode, but it takes much longer than it should.

Now sometimes when starting IE or Firefox or when surfing, new tabs are started on spammy webpages. Other times, IE or Firefox will not start. I also cannot go to the Windows Update site.

Neither Malwarebytes nor Avast find any instance of infection.

AVG says that it finds 6 infections and repairs 3. Just in case it would help, here is that part of the AVG log file:
(C:\WINDOWS\system32\svchost.exe (3440):\memory_001a0000 Trojan horse Agent_r.XJ
C:\WINDOWS\system32\svchost.exe (3440) Trojan horse Agent_r.XJ Object was removed.
C:\Program Files\Internet Explorer\iexplore.exe (2652):\memory_00260000 Trojan horse Agent_r.XJ
C:\Program Files\Internet Explorer\iexplore.exe (2652) Trojan horse Agent_r.XJ Object was removed.
C:\WINDOWS\explorer.exe (1484):\memory_001a0000 Trojan horse Agent_r.XJ
C:\WINDOWS\explorer.exe (1484) Trojan horse Agent_r.XJ Object was removed.)

Thanks for any help you can provide!

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:02:07 PM, on 5/9/2011
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.1870... Read more

A:Windows Update blocked, browser redirects, slow to load Windows

Is there anyone out there that can help me, or can I provide any additional information?

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Wouldn't even let me post a message to this forum.

Testing again!

A:Windows update won't load, windows running slow NEED HELP.....PLEASE!

Why can't I post anything other than simple stuff????????

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I purchased a refurbished Dell e6410 about a year ago.   The Laptop was working find with no issues.   But in mid August, I did a windows 7 update...   After the update, windows restarted...   But instead of booting up to windows...  It went to "startup repair".   It ran this several times until is said it could not repair the startup.
I ended up having to do a recovery and reload windows and re-image my HD...   After doing that, I tried windows update again.   Same issue.   after windows update...   It would just got to startup repair.
Again, I had to restore my OS and re-image my drive.   I tested and checked the HD and go no errors.  Ran disk check and disk check /r...   But if I tried to run a windows update it would just go into startup repair and I would eventually have to just reload my os and re-image the drive.
I spoke to an agent from Dell about it...   He suggested I wait a month before trying to do the windows update.   Perhaps they have a bug.     
So I waited two months and tried an update again, last night.   This time, I would get the dell logo, with f12 option, that would go away and then "windows is loading necessary files", but then the screen would go black and dell screen came up gain, then "windows is loading necessary files".   I let it do this for almost an hour.   Windows never started...   I had no option to get ... Read more

A:Dell e6410 Windows 7 will not load after doing a windows update

You aren't starting from a clean install so anything goes
SFC /SCANNOW may be an option. There is also a windows update tool fix.

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My windows and other programs will not update and Windows update redirects to Google. Any searches in google will redirect when I click on a link. I have run Malwarebytes, Superantisyware and Hyjackthis.This is the latest Hijack this log. I would appreciate any help you can give me.Thanks,PaulLogfile of Trend Micro HijackThis v2.0.2Scan saved at 10:48:59 PM, on 2/10/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16705)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\Ati2evxx.exeC:\Program Files\Lavasoft\Ad-Aware\aawservice.exeC:\WINDOWS\Explorer.EXEC:\WINDOWS\system32\RunDll32.exeC:\Program Files\Adobe\Acrobat 7.0\Distillr\Acrotray.exeC:\WINDOWS\mHotkey.exeC:\WINDOWS\CNYHKey.exeC:\Program Files\Java\jre6\bin\jusched.exeC:\Program Files\HP\HP Software Update\HPWuSchd2.exeC:\Program Files\iTunes\iTunesHelper.exeC:\PROGRA~1\Grisoft\AVG7\avgcc.exeC:\Program Files\Common Files\Ahead\Lib\NMBgMonitor.exeC:\WINDOW... Read more

A:Windows update redirects to google, and other search results being redirected to different search engines

Welcome to the BleepingComputer Forums. Since it has been a few days since you scanned your computer with HijackThis, we will need a new HijackThis log. If you have not already downloaded Random's System Information Tool (RSIT), please download Random's System Information Tool (RSIT) by random/random which includes a HijackThis log and save it to your desktop. If you have RSIT already on your computer, please run it again. Double click on RSIT.exe to run RSIT. Click Continue at the disclaimer screen. Please post the contents of log.txt. Thank you for your patience.Please see Preparation Guide for use before posting about your potential Malware problem. If you have already posted this log at another forum or if you decide to seek help at another forum, please let us know. There is a shortage of helpers and taking the time of two volunteer helpers means that someone else may not be helped. Please post your HijackThis log as a reply to this thread and not as an attachment. I am always leery of opening attachments so I always request that HijackThis logs are to be posted as a reply to the thread. I do not think that you are attaching anything scary but others may do so. While we are working on your HijackThis log, please: Reply to this thread; do not start another! Do not make any changes on your computer during the cleaning process or download/add programs on your computer unless instructed to do so. Do not run any other tool until instruc... Read more

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Microsoft has a nice area for you to add more themes, backgrounds and gadgets to your set-up:

Windows 7 beta: Personalize your PC

A:Personalize Windows 7 Beta

Thanks VegasDen

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Here is my problem with Windows Desktop Search: I have searched their help the Windows Help and Support pages, but I have not found how to search in filenames only? Every time I do a search it finds ALL FILES CONTAINING THE SEARCH CRITERIA, either in the name or contents! I only want to see those files listed that have the words I am searching for in the filename itself and NOT thos files with it in its contents.

Someone please explain what I am overlooking to this simple request.

Thanks in advance.

BTW, I'm a new forum member and I don't have displayed yet in my signature what machine or OS I'm using. So here it is:
Dell Dimension DXP051, Intel Pentium D CPU 3.00GHz 2.99 GHz, 2.00 GB Ram; Windows XP Home Ver. 2002, SP3

A:Windows Desktop Search: How to search for filenames only?

Hi, I don't know if I read your post right but have you tried typing your request in the 'all or part of the file name' box as that in theory should only display file names containing the criteria you selected? If that doesn't work you could adjust the search settings to look only in a specific place, date when file was created/modified. Apart from that there are free programs that function as Windows Vista instant search feature. I would suggest looking at CNET.com under downloads section as I don't know the name of the program off the top of my head. Hope that helps.

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I have a picture on my wallpaper. With XP you could adjust it in control panel/display/desktop by clicking either stretch, tile, or center. I have Vista Ultimate and I want to tile the picture. For the life of me, I can't tile the picture. How do you tile a desktop wallpaper picture in Vista? Thanks and happy holidays.

A:Personalize desktop wallpaper

Control Panel>Under 'Personalize' select - Change Desktop Background. It's at the bottom of the page, 2nd option. Just put a dot on the option you want.

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I somehow did something to the PERSONALIZE screen so that now when I go to it to try to change something it only stays visible for about 5 seconds, with a whirling blue circle, then goes black for 1 second and returns to the desktop.

At the bottom of that window there's a place that says SLIDE SHOW. There used to be a picture there, now there's a black screen which I think is what is causing the problem. I don't know what I did to make it a black screen there, and can't fix it because it disappears too quickly.

Any ideas?

A:Desktop personalize screen

Hello mizshay, and welcome to Eight Forums.

You could do a system restore using a restore point (if available) dated before this started to hopefully fix it.

Hope this help,

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I am unable to change the desktop background picture to a slide show or even another picture. I can got to personalize and change it by choice but it never activates to the new choice. I have tried this through the control panel as well as just right clicking the screen/selecting personalize and making the choice but nothing works. Any advice would be appreciated. I have never run into this problem before on a windows 7 system.

A:Personalize desktop -Problem


Take a look at the following article and attempt the steps.

Unable to change background picture in Windows 7

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To get started, head to Settings > System > Notifications & actions? ? or, if you?re on a Windows 10 PC, click here to open notifications & actions.

First, send notifications, reminders and alarms directly to the action center by right-clicking action center in your taskbar, then selecting Turn on quiet hours.

Stop notifications from showing during a presentation by turning on Hide notifications when I?m duplicating my screen. Or, keep them from showing on your lock screen when you?re not logged in by turning off Show notifications on the lock screen.

If you?re tired of seeing notifications from a particular app, turn them off next to the app under Get notifications from these senders ? or, click on the app for more options.

You also always have the option to stop getting notifications on your PC by turning off Get notifications from apps and other senders.

In case you missed it, here?s last week?s Windows 10 Tip:
Have a great week!


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Hi peeps.

right click on desktop > Personalize > windows color

first PC display this >
2nd PC seems to have a malfunction

How do we get PC #2 back to the first pic?

A:Simple Personalize Windows question

Hello AaLF,

Double check to make sure that you have selected an Aero theme.

Window Color and Appearance - Change

Theme - Change or Save

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Good afternoon, guys.

2 weeks ago, I had a wallpaper problem where my wallpaper would no longer change. I went into the Appdata folder where the old one was at (via a tutorial I found somewhere online) and I deleted it. Since then, I was able to change wallpapers. However, I still discovered that my Personalize menu was still broken.

Basically, while it still allows me to put on different wallpapers and screensavers, the Personalize menu will never change, but it will be changed on the computer. I also can no longer save themes (like a wallpaper with a window color) like I used to do a lot. It just stays the same as you can see here (I also have a screen saver on while it says "none").

Before anything, I would've done System Restore ages ago, but since it's been a few weeks so I already lost the restore points.... I screwed up, I know.

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I am using Vista SP1. When I right-click the Desktop - Personalize, the following windows won't open: Screen Saver, Theme, Display Settings. The others in Personalize can open.

Please help.

A:Some Vista Personalize windows won't open

Lets try the easy things first.
System Files - SFC Command

You should update the SP, also. That can be part of the problem. SP1 is not even suported anymore.

Do you have all the updates?

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Update - 9/8/15

Fixed by reinstalling Windows fresh (Again).

I think the problem was caused by installing Windows linked with my Microsoft account and then switching that to a local user. My Microsoft account was registered for the insider program so perhaps I was receiving the fast updates and switching to a local account put me on slow updates which got Windows Update muddled in the confusion.

Original Post

Windows Update appears to be stuck/broken. It displays this loading animation even when left alone for an entire day (See screenshot). All the other panels such as Windows Defender will display their available options, it is only Windows Update that will not show.

This is a clean install of Windows 10 Home.

I have made some alterations to the service configuration, disabling what I had been advised as unnecessary services. I have reverted as many of those changes as I could remember but it is a possibility that one of those changes caused this.

Background Intelligent Transfer service is "Running" and set to "Automatic (Delayed Start)".
Windows Update service is "Running" and set to "Manual (Trigger Start)".

8 Aug 15 - Edit: I have cross referenced services with another computer with an unaltered fresh install of Windows 10 Home. No difference in service configuration was found.

Internet connectivity is stable. Network profile is "Public". No alterations have been made to the default network configuration.

User... Read more

A:Settings > Update & Security > Windows Update - does not load

Hi wadlip,

I have done exactly the same fixes as you - to no avail. Nothing works. I am surprised by a lack of response by Microsoft. In addition to not being able to update, i cannot update the definitions for Windows Defender. This issue has definitely something to do with BITS.
If i stumble over the solution, i'll post here. I have all night to find the fix

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Okay, so here's the deal. I had Windows Service Pack 2. Everything was just lovely, then I decided to FINALLY upgrade to Service Pack 3 because some high end Adobe products I was installing suggested it for better compatibility. Aiesh, so I took the plunge and tried to upgrade to Windows Service Pack 3. I was smart because of all the horror stories though and did a full backup up all my data including system state, etc. I set a system restore point, the whole nine yards. I upgraded with no problems but when the computer restarted it do so, got past POST, and the windows boot or load screen popped up with the loading bar. . . but windows never loaded! A lot of people report having problems where it get's past the windows load screen and just keeps cycle rebooting. Or it'll load to the user selection screen/welcome screen. This is not me, I am simply stuck at the windows load screen. (Picture below for reference)

So, I booted into safe mode with networking, searched for help EVERYWHERE and couldn't find any. -=/ By the way, I could boot into safe mode, safe mode with command prompt, and safe mode with networking. So I used my system restore point that had made before the SP3 upgrade and now I am typing to you from the comfort of my Service Pack 2. But this ticks me off because I want SP3 on my system for the sake of those Adobe programs and just because I can't get the dern thing on there it bugs me. Does anyone have a suggestion for me as to WHAT is stopping me from have ... Read more

A:Installed Windows Service Pack 3 Now Windows won't load past Windows Boot Load Screen

Hi sirdanceal0t,
I had a similar problem when Windows XP SP3 was released it was only designed for Intel processors, so if you have a AMD processor it will cause your system not to load, if you are running a AMD processor if i were you try and get back to the System Restore Point or if that fails reimage your pc and just before installing SP3 looks for the patch/fix for your processor model, then install SP3 and it should all be fine.

On the other hand if you have a Intel processor i woulldn't know what to advise.


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Hello every one.. I have collection of about 1000 wallpapers and I want them to cycle randomly as my background.. the thing is when I set the wallpaper to shuffle between them it sets some of those pictures as background more often then the other.. I would like for the random system to work like it puts every of those pictures as a wallpaper once and when every one of those 1000 has been set a wallpaper once it will start over again in new random order.

I don't think I'll be able to do that in the default settings but is there some wallpaper changer that works like that??

A:Personalize -> Desktop Background -> Shuffle SUX

right click on desktop click perzonilze then there should be another tab called desktop background click that and choose all the pictures you want as a background and set how fast you want each wallpaper to change to a new one like say every 10 secs and so the picture is differnt every cyle click on the little box next to were it says shuffle then click on were it says save changes and now you should have a wallpaper on your desktop that changes randomly to what ever pics you added at a rate of what ever specified time you set it at like change every 10secs

Desktop Slideshow

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I will be sharing a computer with my husband soon and I've never had separate user desktops.

Will I be able to download programs I want onto my own desktop?

Can I personalize Firefox or will that be shared?

I know I can have my own files/documents/photos, etc. but not sure about the above.

I appreciate any feedback.

A:Solved: User desktop personalize

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I'm running Windows 7 on my laptop and I've noticed that it gets rather slow at times whenever I click on the Personalization Window. In other words, it takes forever to load. I am still able to use my system but the Personalize Window takes a long time to load ....

Please see this video for more details :

Long Loading Personalization Win 7.avi - Windows Live

Just click and save it to your desktop, take a look at it and please tell me what your thoughts are ?

My system runs smoothly the majority of the time despite only having 1 processor running @ 1.6GHz and 4GB of RAM.

Any idea on how I can speed up this loading ? Why does it do that ?



A:Slow Loading of Windows 7 Personalize window ?

Does your screen name refer to Jordan Rudess and John Petrucci of the best band in the world, Dream Theater?!? I'm a long time fan since 1993 and pretty much have all the guitar parts memorized. Some bass too.

Anyhow, I've watched the video. You don't have Aero running!

Click the link at the bottom of the personalize screen to troubleshoot Aero. If you have the correct driver for your card installed, it will fix it. If not, install latest video card driver. As you're using it now under this condition, it looks like Windows 95 or something heh heh.

Good luck and let us know how it goes.

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Hi, I have a brand new X1 Carbon and it's literally out of the box. Playing around with it and personalizing/making changes to my liking, and noticed something right away -- any changes I am making to the Windows 10 start menu with the tiles do not "save", and the tiles revert to what it was previously even after deleting/removing them, adding other tiles and moving them around. When I'm in the settings area of personalization and selecting the "choose which folders appear on Start" option -- and toggle "on" a few of the folders, they do not save...and nothing happens. Any changes I make to the start menu does not appear on the "preview", and does not save at all.  I assume this is a Windows issue; and I have tried to find a solution online; but have not found anything.  Since the machine is literally right out of the box; was hoping Lenovo can assist ...

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I am using Win XP home edition 2002 with sp3 on an intel Centrio duo laptop and the desktop won't load. It only shows the background picture, no icons or taskbar. A cursor is visible and responsive but ctrl alt del gets no response, so I have no access to the task manager.
It will boot in safe mode and I have a taskbar and icons. I ran some virus scans in safe mode and came up with this virus: "c:\windows\system32\bekalite.dll detected: Trojan.Win32.Vundo!IK" Every time I tried to delete or "repair" the virus the program crashed. I have ran virus scans using Asquared, AVG, and Avast and they all either crashed or said unable to move or delete virus. I have also tried rolling back to a previous state with system restore but I get the same results. I don't know where the orginal OS disk are though I do have a copy of XP pro sp1a, so I was thinking I could do a repair install but I'm not sure if the two are cross compatible. This computer belongs to a nursing student so I need to preserve the info on it. I am stuck on this one so any input would be appreciated.
Here is my hijack this report and an Asquared virus scan report.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 5:02:33 PM, on 4/3/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16791)
Boot mode: Safe mode with network support

Running processes:
C:\WINDOWS\system32\services.... Read more

A:Windows XP desktop won't load

Welcome to TSG

Since you can't run anything in regular mode, go ahead and run ComboFix in Safe mode.
Download Combofix from this webpage: http://www.bleepingcomputer.com/combofix/how-to-use-combofix

**Note: It is important that it is saved directly to your desktop**


1. Close any open browsers.

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.


Double click on combofix.exe & follow the prompts.
When finished, it will produce a report for you.
Please post the "C:\ComboFix.txt" along with a new HijackThis log for further review.
Do not mouseclick combofix's window while it's running. That may cause it to stall

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Hello all,

I am kindly requesting help from anyone who is familiar with Windows XP. I have a Dell Dimension E520 series Desktop computer. Here is what I did:

-installed 2 GB of memory into the system
-installed a graphics video card
-installed a DVD burner (with SATA)

Now, when I press the power button to turn the computer on, a black screen comes up and reads:

"This Version only supports CD-ROM or Hard Drive"

So I am guessing I have to go into BIOS to change something but am not sure. Also, the screen gives me the option to press F1/F2 for setup but when I press it on my keyboard (wireless) nothing happens.

Can anyone help with this?


A:Windows XP Desktop Will Not Load

The message " This version supports only Hard Disk and CDROM drives " , is the rest of that message "Please wait. This will take few seconds. " If it is, this message shows while the ICH is doing drive discovery, and checking whether any drives are assigned to RAID pairs; this is normal.

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Yesterday the power went out just for about 5 minutes. I don't know if this caused the issue, or it was just a coiensidense.
Anyway, the computer would try to boot up, but everything was really slow, and it wouldn't get to the desktop at all. It would make it to the last load screen, then would change to only a blue sreen with a movable cursor, but no desktop icons.
I've done a dignostic test, and everything was fine.
I did get into "safe mode" yesterday, but was unable to get into system restore.
I also tried to get into system restore from the boot screen by pressing F11 repeatedly.
The other options from the boot screen works, such as, "setup", diagnostics, etc, but not "sys restore".
Today after the blue, boot screen appears, then dissappears [still can't get sys restor  to run], it goes to a black screen for about a minute, then a white line rolls out at the bottom of the screen, and says, "windows loading".
Then it loads the length of the white bar, then nothing. I have left the computer on all day after this happens, but that is all it will do.

A:Windows don't load to desktop.........

to Bleeping Computer Community M-train.
If you have your Vista installer disc, please run a startup repair to fix your windows system files. Let us know how it went.

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I have Averatec xp all in one pc. Seems to have some virus. I can boot my pc and gets the options to which account I want to go in. No matter which account I select, it does not load the desktop. I can go alt. ctr. del. and get the taks manager and can launch firefox or cmd. prompt from the file run menu, but unable to run the explorer.exe. I have also tried to resotre it to previous date and it does restore it, but after the re-boot, same thing no desktop. I have also done some other research on this topic and have gone through the registery keys, but no luck. Unfortunetly, I don't have the recovery disk.
Any help will be greatly appreciated.

A:Windows desktop does not load

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just now I am having this problem with my laptop here.

Whenever I start,it does the usual windows sign,but then its black screen.I can hear starting music but a black screen.My login is set to auto,so no point showing the login screen as well.

Last night it was working perfect,have not done anything unusual,not downloaded any software or torrent,yet the problem is here.Mind you I am writing this on safe mode..seems as though it loads perfectly well on safe mode.

I did the windows repair thingy,but still black screen and no background music this time.I really have no idea what is going on but I really am scared now

A:windows desktop will not load

There may be a problem with your Explorer.exe. Have a look at this how to fix it: Troubleshooting Explorer.exe Crashing Issues

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A few days ago, I started my computer and it had this problem. What happens is it loads all the way to the point that I can see my wallpaper, but does not load any of the icons or the start menu. It's completely blank save for the image I have for my wallpaer. I've searched high and low for someone who has had a similar problem and the only one I came across was on this site. It was posted about 8 or 9 months ago. It did not have the information I needed though.

I canot log in to safe mode either. I tried starting from last known good configuration, and that worked once, for a few minutes, but then all the icons and everything disappeard, leaving only the wallpaper image. I've tried a windows repair but that didn't work. I also tried to use the recovery console, using the instructions given by the microsoft website, but they call for being able to start in safe mode and use windows explorer, which cannot do.

Please help me, I do not want to lose the things I have on the computer, and I do not have the money to take it in to be professionally repaired.

A:Windows Desktop will not load.

Have you messed with your registry at all? This only happened to me once, but that was after I tried to change my user profile to a different partition; however, it only happened on one profile. Have you tried logging into other users?

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I recently did an unusually long Windows update that took about an hour in total, and once my computer was running again, Windows gadgets said "Windows Desktop Gadgets has stopped working" and then I tried to open Skype which also said "Skype has stopped working". I tried updating Java, a second Windows update, uninstalling and reinstalling Skype, advanced uninstalling Skype and reinstalling, but nothing I'm doing seems to be having any effect. I'm completely out of ideas, and was hoping someone could help me to solve this?

A:After Windows update Skype and Windows Desktop Gadgets no longer run.

Bump. This is at 100 views with no one offering any advice. I'm really stuck here, I've exhausted everything that I know how to do to fix faulty computers. I would really appreciate any advice. Thank you in advance.

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Recently i updated the windows patch KB4048957 Monthly Rollup.

After that my application start crashing while closing. I checked the logs and found that the application is crashing when 

FreeLibrary() function gets called.  It is trying to un-register all the dlls and at last it crashes.

The last statement i trapped using application verifier is  
<avrf:trace>mfc120u!+6e7e8f33 ( @ 0)</avrf:trace><avrf:trace>mfc120u!+6e7e9155 ( @ 0)</avrf:trace><avrf:trace>mfc120u!+6e6e7e8e ( @ 0)</avrf:trace><avrf:trace>USER32!gapfnScSendMessage+332 ( @ 0)</avrf:trace><avrf:trace>USER32!GetThreadDesktop+d7 ( @ 0)</avrf:trace><avrf:trace>USER32!CharPrevW+138 ( @ 0)</avrf:trace><avrf:trace>USER32!DispatchMessageW+f ( @ 0)</avrf:trace><avrf:trace>mfc120u!+6e7d86f2 ( @ 0)</avrf:trace><avrf:trace>kernel32!BaseThreadInitThunk+12 ( @ 0)</avrf:trace>
<avrf:trace>ntdll!RtlInitializeExceptionChain+63 ( @ 0)</avrf:trace>
<avrf:trace>ntdll!RtlInitializeExceptionChain+36 ( @ 0)</avrf:trace>

However in other OS(win10 or windows server) this issue doesn't occur. Even on win7 if we don't have this patch applied( KB4048957
Monthly Rollup), this issue doesn't happen.

Can somebody please help to understand why it occurring due to patch.


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So I wanted to change my desktop wallpaper but then my Personalize window won't open. Same goes with Screen resolution.

When I right click on my desktop and click Personalize or Screen resolution option, a message pops up that says this..

I think my files are corrupted. Your help would be much appreciated.

A:Personalize & Screen Resolution error. Windows cannot find

Hello Boey, and welcome to Eight Forums.

Let's start with using OPTION TWO in both of the tutorials below to add "Screen resolution" and "Personalize" to your desktop context menu. These will also restore the default registry entries for these two items that will hopefully sort this for you.

Screen Resolution - Add or Remove from Desktop Context Menu - Windows 7 Help Forums

Personalize - Add or Remove from Desktop Context Menu - Windows 7 Help Forums

If not, then you could do a system restore using a restore point dated before this happened to undo and fix it.

Hope this helps for now,

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This is apparently exactly the the same problem as the old WinXP issue relating to "normal fonts (96DPI)" vs. "large fonts (120DPI)", except that Microsoft now refers to it as "medium 125%" in the Personalize -> Display font size customization dialog.

The problem is that if the application has drawn its window to be FIXED-SIZE (as opposed to re-sizable using the lower-right-corner "pull" control) and does not also provide scroll-bars in case the fixed window size is too small to show everything, when customizing font size to be larger than 100% Windows apparently only grows the HORIZONTAL size of the window but does not also grow the window in the VERTICAL dimension.

The result is often to simply chop off the lower content of a window as intended to be drawn by the application. I have just run into this with a Sirius Player (Internet Radio) application named Stream_ON.

Here is the player window at 100% font size, showing everything it should.

And here is the same player window at 125% font size. Note the loss of the entire lower portion of the expected content and application controls.

In fact, the 100% window is 660x592 whereas the 125% window is 842x592. Sure, the application has drawn the window as FIXED and non-resizable. But if Win7 is going to widen the window by 25%, why doesn't it also increase the vertical size of the window by 25%?

Seems like the blame should be shared, both by the application developer for wr... Read more

A:Personalize->font size 125%: windows drawn wrong

And, it is the fault of who again, oh yeah Microsoft, they should have known better, they should have predicted that some third party software maker would not take this subject matter into consideration.

Just a personal thought. . .that darn Microsoft is up to it again. . .

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I'll give you the background to this problem. I recently installed CCleaner and cleaned my registry. I also disabled rundll32.exe because I thought it was something bad. It was located on C:\WINNT\System32. And then since I had installed Firefox and Internet Explorer had a spyware or adware I removed it and had the option of rolling back to an earlier version. I had to restart my computer and when I did I got the message "explorer.exe has generated a problem and needs to close" "An error log has been created." I ran CCLeaner through Task Manager and enabled rundll.32 but that didn't help when I restarted. I am running a WIN 2000 that was downgraded from WIN XP because of hard drive failure. It is a different Hard Drive than before. Any other info just ask. Thanks for looking at my thread and hope someone can help.

And Safe Mode won't load up either and Last Known Good Configuration didn't solve the problem. And I don't have the Windows 2000 CD since the guy who fixed my computer installed it.

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Hi all,
I've been having start-up problems. Whenever I put on my laptop, it loads to the place where I put in my password and doesn't load the desktop. It simply displays a dark/black screen with my cursor only. I have to keep forcing a shutdown and rebooting hoping my desktop will load. Meaning once it gets to my user account screen and I put in my password, it attempts to load me into the desktop screen but I end up with my cursor and a blank screen. But in safemode, the desktop loads alright. Any suggestions please?

A:my windows desktop doesn't load.

Quote: Originally Posted by Donmoj

Hi all,
I've been having start-up problems. Whenever I put on my laptop, it loads to the place where I put in my password and doesn't load the desktop. It simply displays a dark/black screen with my cursor only. I have to keep forcing a shutdown and rebooting hoping my desktop will load. Meaning once it gets to my user account screen and I put in my password, it attempts to load me into the desktop screen but I end up with my cursor and a blank screen. But in safemode, the desktop loads alright. Any suggestions please?

looks like the user profile settings are amiss. I would first try a system restore to see if you can get it back to operating normally. Click start, go to accessories; then to system tools; then to system restore and see what the most recent restore point is before this started happening and i would tell it to restore back to that point. (i hope im on the right path here with this answer)

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So before i'd just watch windows start.....the screen with the fogged out blue windows background and my Circular icon show for a few seconds, then I'm automatically in.

Now 3 months after upgraded to 10, instead of that smooth logon, it takes me to a damn Environmental background (beaches, forests and such, it keeps changing) then I have to click it.....then it bring me to Sign-in.....then i have to click that. It's like a whole damn process when all I want it to do is startup and load to desktop without having to click through menus. Does anyone know how to disable this and I already did the netplwiz thing and unchecked Users must enter name and password.

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Hello guys,
I've encountered a new issue with Windows Update. All of the previous updates have vanished, I couldn't search for new updates, and even though the troubleshooter says it has resolved all issues, I still couldn't search for any new updates.
Because of this, I am unable to update to Windows 8.1. I appreciate your help asap! Thank you.
I'm using Windows 8 (64-bit) on an Acer laptop.


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Windows Update was working fine until earlier this month, when it suddenly started displaying the mentioned error code.

Have tried running the FixIt tool from Microsoft to reset Windows Update components, but it cannot repair the Windows Update error.

Tried running SURT, but it gave a message about not being able to install hotfix.

SFC /SCANNOW cannot run.

Attached screenshots and log folder.

A:Windows Update error 8008005 on search and update

Have you tried a start up repair from the install disk?

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Windows Update Won't Load--gets error-"This page failed to load". My system=32 bit operating system which is Vista Ultimate.

A:Windows Update Won't Load--gets error-"This page failed to load"

Hello sgibbins,
Try here, people have had some good results doing this. please post your results. Good luck.

JSI Tip 2805. Windows Update 'Cannot Display Page'?

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I get the following message, since yesterday, when launching Windows XP SP3 like I normally do. There was never a problem with this before. This message appears after the Windows XP desktop loads. I got this message after trying to search for the first time a recently (within the last 3 weeks) installed Windows Office 2010 program. I was using MS Outlook 2010 when the download of MS Windows Search Deskbar 4.0 was requested by the program. I followed the instructions with no problems. The below message began soon afterwards.

I wonder what I may have done to cause this. I followed the directions in the message below but it does not resolve the problem.

Windows Search Deskbar is unable to load its config file.

If you have recently upgraded to a newer version of Windows Search and have not restarted your system since the upgrade, please try restarting your system. If the problem persists please reinstall Windows Search.

Any help or suggestions is appreciated,
Thanks, Farley

A:Windows Search Deskbar is unable to load its config file.

Apparently the UPDATE causes lots of issues.

The best recommendation I have come across is to try an uninstall of the latest version and see if you get back to the old one OK.

Please refer to the post by Dave Wood about 1/5 way down here -> http://social.msdn.microsoft.com/For...8-d7b010be8d10

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Hi, I have a problem when I make a google search, I get the results page but none of the links load. I can sign in to windows live messenger but my inbox doesn't load when I click it's icon. The following is my Hijackthis log file and I hope you will notice if there is a trojan or any kind of virus on my PC. I run Windows XP SP2 and a wired Internet Connection.
Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:47:19 AM, on 2/20/2009
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\Microsoft Office&... Read more

A:Can't Load Google Search Results and Windows Live Inbox

Hello mike_l,Download the HostsXpert Herehttp://www.funkytoad.com/download/HostsXpert.zipUnzip HostsXpert to your desktopOpen up the HostsXpert program. * Make sure that the "make hosts writable?" button in the upper left corner is enabled. * Click back up Host files * then click "Restore MS Hosts File" * close programThis tool is not a toy. If used the wrong way you could trash your computer. Please use only under direction of a Helper. If you decide to do so anyway, please do not blame me or ComboFix.1. Download this file - combofix.exe http://download.bleepingcomputer.com/sUBs/ComboFix.exe http://www.forospyware.com/sUBs/ComboFix.exe http://subs.geekstogo.com/ComboFix.exe2. Double click combofix.exe & follow the prompts.3. When finished, it will produce a log for you. Post that log in your next reply please, along with a new HijackThis log.Note:Do not mouseclick combofix's window while it's running. That may cause it to stall.Thanks,tea

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