Over 1 million tech questions and answers.

usb 3.0 drives getting device descriptor failed error

Q: usb 3.0 drives getting device descriptor failed error

I have two WD "My Book" 3.0 USB drives. Previously, they both worked fine. Now one of the two drives is getting a device descriptor request failed message. The other drive is fine. I have tried different 3.0 inputs on the system both in back and on top in the front. Any ideas on why the same drive isn't working? I have tried both on other systems and they work fine. The other systems I have tried them on are WIN7 and WIN 8.1.

View Solution.

Preferred Solution: usb 3.0 drives getting device descriptor failed error

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: usb 3.0 drives getting device descriptor failed error

Hi there slovey Have you, by any chance tried with another USB cable? I wouldn't make sense to change things as the device works on other systems but it wouldn't hurt to use the other My Book's cable with the problematic one just to rule this out as a potential cause. I would also check this thread and see if the offered solutions there help. Keeping your OS, BIOS and drivers up to date is also an important part of the troubleshooting process. I'd also check if there's a new update specifically for the driver responsible for the communication between the drive and the system. Post back if you need more info! Captain_WD.

Read other 4 answers

having trouble installing an Epson WF-2530 printer onto win 8.1 machines.
i have 3 win 8.1/64 bit machines. it will install and is working on only one.
used the same installation disc, and install process, and cables with all 3 machines.
googling the problem shows plenty of stuff mainly updating drivers. done that, still no good.
Not sure why it works on only one, a generic clevo laptop w550eu.
the installation process stumbles when it asks you to connect the printer cable to the computer.

Read other answers

Was trying to plug my Toshiba 1tb External hard drive in to retrieve music off it and it wont recognize the drive. Device manager revealed the yellow triangle and error message. It works on my wifes hp streambook and also my kids stream book both are running wondows 10 like mine. I have tried nearly 10 different suggestions from google searches and have gotten nowhere. The only thing I couldnt try was turning off the usb in the power options, for some reason mine doesnt display that option. My notebook only has 1 usb port so I cant try a different port. Any suggestions or fixes?

Read other answers

I upgraded to Windows 10 a while back. Every time I open the computer I get a pop-up notification telling me the USB device is unrecognized. I have no USB devices in any of my 3 USB ports.
I sent my computer in twice. No help. They just uninstalled everything and reinstalled everything and told me it should be fixed. It is not. I then went about updating every driver in my Device Manager. I uninstalled the Unknown USB Device and then updated
other drivers. Certain drivers (such as PCI Express Root Port #3 - 9C14) when updating would also reinstall the Unknown USB Device, which I would then uninstall and keep working down the list. At the end of updating EVERYTHING I scanned for hardware changes
and "found" the Unknown USB Device. 
From what I can tell, and I know very little about this stuff, my computer can't name one of my USB ports. Since it can't figure out what it's called it can't download the proper driver for it. Since it can't download the proper driver it can't work properly.
The practical result from this is that one of my three USB ports does nothing when I put in any USB item (connect my android phone, thumb drive, presentation clicker, etc).
I've looked on tons of forums. My current thought is that if I can tell my computer what the deice is or download the right driver and tell my computer to use that driver for this device it should solve my issue. But I don't know how to know what the name
of the USB port should be (I imagine it woul... Read more

Read other answers

I was just working happily when my Microsoft Bluetooth Mouse just suddenly stopped working.
The Bluetooth settings page says "Bluetooth is turned off" and there are no options on the settings page or the system tray to turn Bluetooth on.
The Device Manager now has "Unknown USB device - device descriptor request failed" where it did not before.
Other devices all seem to be working fine - USB devices plugged in are being recognized and work properly. Only BT seems to be broken.
I've tried:
uninstalling the device and rebooting
installing the latest updated chipset drivers from the dell website
windows updates
pretty much all of the advice here: http ://troubleshooter.xyz/wiki/fix-usb-device-not-recognized-device-descriptor-request-failed

Any other ideas?

A:XPS 15 9550 Bluetooth stopped working (Unknown USB device - device descriptor request failed)

So in desperation I just went into BIOS settings to see if there are any BT settings that may have become disabled. I didn't see any, and I didn't change any other settings.
After rebooting, BT and my mouse is now working again.
Something seems to be really flaky here, but hopefully this will help others with the same issue.

Read other 1 answers

hey, im having problems with plugging in my mouse to any USB port, this just started around an hour ago. ive checked on the brand's website which carried no complaints on problems like this with the same mouse. tried pretty much everything, even looking
it up on youtube and forums... Nothing has worked, worser still, i got it for christmas and its stopped working, ive looked though the device manager too. Please try and help me, if u can. I use Razer Naga Waith Red if that helps


A:Windows has stopped this device because it has reported problems. (Code 43) A request for the USB device descriptor failed.

Hi onyx,
This error means a device driver notified the operating system that the device failed. This circumstance can occur if the device hardware fails or if the device driver fails.
Have you tried to update the device driver for test?
Please follow this guide trying t resolve this issue:
Code 43: Windows has stopped this device because it has reported problems
http://technet.microsoft.com/en-us/library/cc725873(v=ws.10).aspxKaren Hu
TechNet Community Support

Read other 2 answers

Hello, ok so after recently doing a clean install of windows 10(please don't get me started on that mess). my system has been plagued by random usb drops. it's where everything connected via USB suddenly disconnects then reconnects out of the blue. well I was using a Rosewill Transenclosure RX200R-APU-25B USB 3.0 dual 2.5 hard drive enclosure and transferring files from one drive to another (connected via USB) when one of these drops occurred. Now whenever I plug in my hard drive enclosure in a windows warning pops up and says "the USB drive that was just connected Malfunctioned and could not be installed" and in system manager it says "Unknown USB device (device descriptor request failed)". I know it's not the hard drives because I can remove them and use another connection and they work fine, all files intact. It's just now my hard drive enclosure won't recognize. This also happened to a "Loot crate exclusive Game of Thrones stark sigil 4GB USB stick I plugged in and turned into a windows 10 install drive. When I plugged it into use it after the windows media creator said it was done the USB stick was raw and unformatable. Please help. Microsoft keeps telling me it's a hardware issue even though it happened on two different systems. both operating windows 10 never any issue with windows 7 or 8.1

Dell N7110
i5-2450M about to upgraded to an i7-2820 if I can get this USB issue under contol
16GB Samsung DDR3 Ram
3-750GB HDD, 250GB HDD
EVGA GTX 1... Read more

A:Unkown USB device (device descriptor request failed) after disconnect

The driver could have been corrupted please re install the drivers for dell. Hope this helps

Read other 1 answers

I have bought a new windows 8.1 Toshiba laptop when I connect my external hard drive witch was working ok before it's telling me - unknown usb device (device descriptor request failed) code 43

A:unknown usb device (device descriptor request failed)

did you try to go to power manager, shut off usb power saving

Read other 17 answers

1.)So my mouse(Corsair Harpoon RGB) was recently just working fine until one night i unplugged it and put it into computer and on that computer it didnt work so i went back to my laptop to plug it in there, but it showed the same problem it didnt respond the logo didn't light up so i went to the device manager and it said *title. So how do i fix this is there something with my mouse is there something with my software?
Oh yea and on top of that i have 2 more issues that i jut can't solve by myself.

2.) Unknown USB-device(port reset failed)
3.)DVD Drive(optical drive) doesnt show up on the device manager but it sounds like it's working and it opens and closes.
4.)Front ports of my PC doesnt work if i plug an USB in it doesnt do anything (it does work perfectly in the back)

I don't know though if i should make more threads but they somewhat relate to each other,
that's why they are just in 1 thread. If you need to ask any question, need pictures , my specifications or anything else just ask me.
Thanks in advance!
Best regards Hao.

Read other answers

Im running windows 10 on an HP laptop, 64 bit, and i just got a micro usb to usb device so i can transfer stuff onto my phone. It worked when i first got it but now it comes up with a Device Descriptor Request Failed and a Code 43 error. Ive tried updating
the drivers, restarting my laptop, and plugging it into different usb ports but it still comes up with the error. Any suggestions? 

Read other answers

I know that a similar question has been asked before but, not with the last part of the message, (Device Descriptor Request Failed). I get this, in Device Manager, and I have searched for an answer on the net. Also it is a Code 43. I went through my laptop, with an HP Technician this morning, I might add at a cost of 5p/minute, for 30 odd minutes. He has said that because I had gone over to Windows 8.1 and the recovery discs I made will not load, to put back in Windows 8. I have to send the laptop back for re-installing the OS, because Windows 8.1 do not have the update for my problem. Also the R.H. USB socket has a failure ID:0GAPTK-6T7716-MFPWWK-8D1Q03. I personally think that this is all what the problem is. a duff USB. Is this a cop-out???
My question is; has anyone heard of Windows 8.1 having driver WHQL problems?? Very.

Any/all ideas, appreciated.

ps, I only found out the problem with the usb when I tried to download a Mobi file to a Kindle for my wife. The other usb's work OK.

A:Unknown USB Device (Device Descriptor Request Failed)

Is there only one USB port on the right hand side? Sometimes manufacturers connect internal devices via an unused USB port internally. USB ports are usually in groups of two, seeing only one port is usually a sign that the wiring has been redirected internally to something else like a Bluetooth adapter or wifi adapter. It may even be a card reader or touchpad. Is anything like that not working? If it is start looking for a driver for it.

Read other 19 answers

After installing Windows 10 anniversary update, I get the following error in the device manger: Unknown USB Device (Device Descriptor Request Failed)

Tried uninstalling and restarting PC. Reinstalled Windows made from media tool. Nothing fixed it. Did a google search and nothing has worked. No USB drivers on the PC maker's website.

Any ideas?

A:Unknown USB Device (Device Descriptor Request Failed)

You can try going into device manager > select show hidden devices and delete all "inactive" usb device appearances. In my example below, there would be four. Once done, reboot and try your device again:

Read other 6 answers

Can any help with this problem? Have a Pavilion G6 with no USB 3.0 as I am aware. USB (3 ports) not working.However, when the plugged the mobile, the mobile does get charged. Device Manager shows "Unknown USB Device (Device Descriptor Request Failed)".   Running Windows 10 64 bit. Tried everything like uninstalling, updating etc as the information on the internet. Also, updated the drivers using Driver Easy but still getting the error. Any suggests, please? Thanks in advance. Sanil Sukumaran.

Read other answers


Read other answers

I have had the Microsoft Wireless 2000 Keyboard and mouse for 10 months and it has been working fine. But recently when I plugged it in I got an error message which said :The last USB Device you connected to this computer malfunctioned. and Windows does
not recognize it.
I opened Devices and Printers and it said Unknown USB Device (Device Descriptor Request Failed).

Also it is on Windows 10 Home

Read other answers

Fresh install of Windows 10 and the last driver I need to sort out is the above.

I believe it is my powered USB 3 hub to which I plug in my keyboard and mouse. Technically it is working but I don't like seeing yellow triangles on devices.

So are there any fixes?

A:Unknown USB Device (device descriptor request failed)

If it's a generic USB 2.0 Powered Hub then technically there's should be no drivers needed by Windows, if it's a USB 3.0 Hub then I'm unsure (since I don't own any USB 3.0 Hubs).

Might be a Windows bug, basically Windows can't find the description information to display the Hub's name in the Device Manager example: Generic USB Hub, Root Hub Device, etc....

I'm pretty sure everything is working as should, you're good minus the minor annoyance if all device connected through the USB Hub is recognized by Windows; if you right click Properties on the yellow triangle it probably says "The Device is working properly".

Read other 6 answers

Turned on phone and said to plug into computer with USB and open Hisuite.  Is it an app that i can download and also how do i get the computer to recognize the phone?

Read other answers

My computer keeps telling me Unknown USB Device (Device Descriptor Request Failed), so I looked up how to fix it and they told me to uninstall it then scan for hardware changes and it will reappear working properly. Only it did not come back working properly, it came back the same. I am also 98% sure that this "unknown USB device" is my built-in webcam that has never once worked. So if someone wants to help me out and allow me to use my webcam that would be great!

A:Unknown USB Device (Device Descriptor Request Failed)

Hi there, can you first tell us what is the Name and Model number of your system?

What OS are you running

im sorry if you already listed this, as I cannot see your specs from the Windows Forum App..

I take it this is a laptop?

Read other 13 answers

Most of the threads on this error are old, (2015) so I am starting a new one. I only notice it when I happen to be in the device manager. I have no problems with any of my connected USB devices (that I have observed).

I have tried uninstalling it, and rescanning and it pops up again, so apparently it is something that is connected. Without disconnecting All of my USB devices one at a time (which I am wont to do, as it is not bothering me, other than that it is there!) It has been there for quite a while, so apparently is not anything new being connected.

Is there no way to identify WHAT is connected to this port, or even what port it is?

BTW, it only shows up in the USB Controller section, no matching errors in any of the devices themselves!

Curiouser and curiouser...

Read other answers

Let me start out by saying that I've googled the shit out of this problem, tried several things, and nothing worked.

I have a D-Link USB 2.0 Hub that I got about a week ago. It's been working awesome up until recently. It's a plug and play device, however windows is failing to recognize it, and thus making everything I have plugged into it unusable.

In the 'Device Status' box it says:

Windows has stopped this device because it has reported problems.
(Code 43)A request for the USB device descriptor failed.

And in the 'Events' tab, there's a few listed, I'm not sure if they are much help:

Device not migrated

Device USB\VID_0000&PID_0002\6&1330e4d7&0&3 could not be migrated.
Last Device Instance Id: USB\VID_0000&PID_0001\6&3AE11B61&0&1
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}
Location Path:
Migration Rank: 0xF000FFFFFFFFF100
Present: falseStatus: 0xC0000719

Device configured (usb.inf)

Device USB\VID_0000&PID_0002\6&1330e4d7&0&3 was configured.
Driver Name: usb.inf
Class Guid: {36FC9E60-C465-11CF-8056-444553540000}Driver Date: 06/21/2006
Driver Version: 10.0.14393.0
Driver Provider: MicrosoftDriver
Section: BADDEVICE.Dev.NTDriver Rank: 0xFF0000Matching
Device Updated: falseParent
Device: USB\ROOT_HUB30\5&35f8b9e6&0&0

Device not started

Devic... Read more

Read other answers

I have a flash drive that I previously used in public computer lab (where many viruses linger) the other day to do my work. As I got home, the flash drive isn't working anymore, saying "USB Device not Recognized". I also noticed that it really took me a while to finally, safely remove it from the computer lab's PC. So I actually wonder if it actually removed my flash drive properly.

On Device Manager, it says "Unknown USB Device (Device Descriptor Request Failed)".
On the Properties, the device status says "Windows has stopped this device because it has reported problems. (Code 43) -- A request for the USB device descriptor failed."

My flash drive is a Kingston Flash Drive DataTraveler (DT100) 16GB, and my PC is running on Windows 8.1.

Things I have tried:
- Shut down my PC, unplugged power and removed battery, waited for a while, booted my PC and try plugging in again.
- On Device Manager, uninstalled it and scanned for hardware changes, it still returns as "Unknown USB Device".
- On Device Manager, I clicked "Update Driver Software..." and it returns me a message saying "The best driver software for your device is already installed".
- Unfortunately, when I visited Kingston's website to check if there is driver for this specific flash drive, there isn't any... "There are no downloads or drivers available for this product".
- Used Windows 8's Troubleshooting tool. It only detected my problem, but was un... Read more

A:USB not recognized (Device Descriptor Request Failed)

if you have tried on other systems using different OS then the error is normally because of issues with the item not the PC , it might be 'confused' or have corrupted data or be faulty.

If you have the data still stored elsewhere...then you may be able to reset the flash drive and see if it recognises it then.

I'm not sure if there is a reset switch anywhere on that stick.

Read other 5 answers

Hi all,

(Unknown USB Device - A request for the USB device descriptor failed)

Massive problem I have encountered since buying a new laptop pre-installed with Windows 8.1

I have 3 external USB storage devices - 1x Corsair "Slider" 64GB, 1x HiTachi Touro 750GB, & 1x HiTachi 4TB external drive. ALL drives are coming up with the same error message and are not being recognized by Windows 8.1

The strange thing is, I also have another 2 PCs - one with Win7 and one with WinXP and the drives work without issue.

I've spent the last 4 days scouring the net looking for answers, and thus I am here hoping someone can shed some light as to why ALL of these drives do not work on this new laptop pre-installed with Windows 8.1?

Even stranger still is I have other thumb drives, a cheap Transcend 32GB (which is USB3.0) and a few cheapo (USB2.0) drives of various sizes by Strontium, Lexar and so on which work perfectly.

But the one that has me o.O is an expensive 64GB thumb drive called the Mach Extreme which also works perfectly with this laptop???

So all up 2x HiTachi drives & 1x Corsair thumb drive are not working and its driving me bonkers!

If no drives worked at all, then I would be seeking the manufacturer for maybe a faulty component. Dodgy USB ports, or maybe a motherboard problem. But having a handfull of drives, of various makes, sizes and both USB3.0 - 2.0 fully working leaves me scratching the old chrome dome as to what could be the issue

Would really real... Read more

A:A request for the USB device descriptor failed. (error43)

You can mark this thread as SOLVED!

Okay here's the fix that worked for me, maybe it will work for you.

I've always updated drivers, WinXP, Win7 and so on, the same way - download the driver, go into device manager and select browse, then point windows to the downloaded driver to update the necessary files. Its always worked that way for me for as long as I can remember.

Not so it appears with windows 8 - for some strang reason.

For me I had to update to the latest Intel Chipset Drivers, but instead of the tried and trusted methos above, you simply hit the setup.exe and let windows 8 do its thing. Believe it or not, but this fixed the issue.

Yes I had already updatd to the latest Intel Chipset Drivers using the device manager method, and yes windows "did" update ...someting??? But the USB devices were still showing the Unknown USB Device error. But using the setup.exe fixed the everything and all my USB devices are now working perfectly with Windows 8.

How, why, who knows, but I hope this works for others with the same problem.

Read other 2 answers

Hello Ladies & Gents.

I would like to ask for your assistance on this slightly annoying problem.

I have 1 pair of Razer Megalodon USB headphones, on the start up of Windows 8.1 these headphones are not detected correctly. The only proof I have of this is in the device manager displays:

Universal Serial Bus Controllers -
Unknown USB Device (Device Descriptor Request Failed).

(Please see attached screenshots)

Once the device is disconnected and reconnected device manager then displays:

Universal Serial Bus Controllers -
USB Composite Device

The device then shows in "Audio inputs and outputs"


Mr Collective

Attachment 38815

A:Razer Megalodon - (Device Descriptor Request Failed)

Razer is well known for BSOD drivers and problems, otherwise. (And taking very old drivers, changing nothing at all, giving it a new date and then claiming "Compatible!" with new OS.)

Perhaps give a shot with uninstalling their software, rebooting, the re-installing.

Make sure using the latest.

When all is said and done, you might just have to live with it.

Can't hurt to make sure chipset drivers are up to date. If Intel chipset, search their driver site for "Inf"

Read other 2 answers

Hello, The left USB socket on my X250 has started to return the message Device Descriptor Request Failed, but the right hand USB works as normal. I rarely used the left hand one so I am unsure for how long this has been the case, but now I am very keen to start using a USB keyboard so I am very keen to get it working again.I have tried uninstalling the device and reinstalling, and searching for new drivers.Thanks in advance for any help,Dave

Read other answers

I'm experiencing slim keyboard not being recognized in the Windows 8.1
The keyboard was working fine until just one day it just stopped working.
I tried factory reset literally 8 times along with most recent BIOS update and dell's recommended update software. + power setting --> disabling power saving on USB
It still come up as unrecognized each time even with fresh reinstall.
I was wondering if this is a hardware issue or just software bug from factory reset.
I don't think there is a available driver for this kind of problem is there?

Log Name:      Microsoft-Windows-Kernel-PnP/ConfigurationSource:        Microsoft-Windows-Kernel-PnPDate:          8/6/2016 1:09:35 PMEvent ID:      411Task Category: NoneLevel:         ErrorKeywords:      User:          SYSTEMComputer:      DellDescription:Device USB\VID_0000&PID_0002\5&1347b1a9&0&4 had a problem starting.
Driver Name: usb.infClass Guid: {36fc9e60-c465-11cf-8056-444553540000}Service: Lower Filters: Upper Filters: Problem: 0x2BStatus: 0x0

Read other answers

i have acer e1-571 notebook.running windows 10.from last few days my pc giving this error-Currently, this hardware device is not connected to the computer. (Code 45)

To fix this problem, reconnect this hardware device to the computer.

A request for the USB device descriptor failed.                                                            
                                                                i have tried all kind of suggestions
given by microsoft related this problem .but   cant solved.card reader ,pen drive ,external keyboard ,or external mouse no one working.2.some  random  keys  is not working .please fix my issue .

Read other answers

hello guys in my device manager there is a yellow triangle on a usb device driver saying : a request for device descriptor request failed first i thought maybe 1 of my us ports not working but when i tested all ports are working even card reader but the error is still there i updated drivers (chipset - etc) but it didnt help so i want to know how to get rid of that error and what is the problem with my laptop?
note: sometimes when i trun on my laptop that error is gone mysteriously and most of the times its showing up
note: i recently changed my wireless adapter tho the orginial adapter was a bt/wifi combo but the new one is just a wifi adapter and i have an ssd installed instead of dvd optical drive and both are working well
note: things i already tried: disabling fast boot-updating generic usb drivers-taking out battery for 5 minutes-updating drivers

Read other answers

I have tried a few different windows images, windows troubleshooting feature, and the latest versions of the drivers.
I've tried uninstalling and reinstalling drivers, disabling and re-enabling, re-imaging, updating windows. None have had the effect of actually making it work. I'm running win 10.0.10240, on dell latitude 5285 and 5289. This is affecting the entire Intel Integrated Sensor Solution Driver and all the included sensors, compass, accelerometer, gyroscope GPS and ambient light.

hardware id: HID\Vid_8087&Pid_0AC2
I would like to resolve this so that we can order tablets and have them work right in our org.

Read other answers

Hello everyone,
i hope you can help me sorting out this issue that is causing me a hard headache at the moment.

I've bought this new Lenovo Z50-70 laptop with windows 8.1 preinstalled on it. Fresh new.

I'm trying to connect via usb a guitar audio interface (Line6 POD HD500) so i installed the drivers via the .exe setup file i downloaded from Line6's site.
The device worked fine on my previous HP pavilion with windows 7.

Now when i completed the installation, i connected it and i had this error:Windows has stopped this device because it has reported problems. (Code 43)A request for the USB device descriptor failed.
I used slimdrivers to update all the other drivers, in case it was a conflict causing the error.
I checked via command prompt with command "pnputil -e" and i saw a driver from the vendor of the device listed, so it is installed correctly i think.
I tried all USB ports i have, 3.0 and 2.0 on one side of laptop and 2.0 on other side.

When on device manager, if i click update drivers and choose the "let me pick from a list of device drivers.." i don't see the company name of the device.

i saw that another guy posted a really similar problem on SevenForum and he figured out how to force windows to use the drivers but he didn't post the solution.. Here is the post: Can't get Windows 7 x64 to use the drivers I've installed repeatedly Solved - Windows 7 Help Forums

Edit: the software tool from which i can update drivers and other things for my g... Read more

A:USB device not recognized. Device descriptor request faile

I am having the same exact problem as you, Cattanius. I couldn't get it to connect to my computer over 2 years ago and then just decided to try it the other day. I didn't expect anything to show up in device manager because I thought the usb port was fubar, but then I see the same message you got and all of the sudden there's hope! I hope.

Read other 1 answers

Then the computer tries to load up but fails. (I meant loading pbr for desciptor 2...done)

A:Loading PBR for descriptor 2...failed.

This could indicate a failing hard drive. Tap F12 at boot and enter Dell Diagnostics. Run the tests.

Read other 5 answers

I had my Samsung Core Prime plugged in via usb, I'm guessing I pulled it out without ejecting, as now whenever i plug it in, gives Drive descriptor request failed. It's not the port or the cord as the phone's charging perfectly fine. I've restarted both devices multiple times, uninstalled the usb drivers, and a bunch more. Any suggestions?

Read other answers

Windows 10 Home

Hi, I just bought a new HDD today and freshly installed windows 10 and have ran into this problem: when I plug in my wireless XEOX Pro Analog Gamepad from Speedlink I get the "Unknown USB Device (Invalid Configuration Descriptor)" error. I'm adding the screenshots.

This device worked perfectly on windows 7 yesterday, so the controller definitely isn't damaged physically and it does work on a different PC(windows 7).

Read other answers

I have an USB device (an embedded system that I am developing) and associated driver.
It has one interface with two endpoints (BULK IN and BULK OUT) and control endpoint.
When I connect that USB device to PC, then device driver is getting associated with device and I am able to use the device.

Now I have updated USB device descriptor to have one more interface (all other information like VID, PID are same and also existing interface is not altered). Now it has: one control endpoint, one interface with BULK IN and BULK OUT and another interface
with BULK IN endpoint.

When I connect this USB device with modified device descriptor, USB driver is not getting associated and giving me error code: 10 (0xA).

Device driver software is from 3rd party.

Now I am not sure if error is thrown by windows kernel or device software.
Please help me in debugging this.

Any log files/events that can be enabled when device is connected and how driver is loaded, what checks are performed by kernel to load the driver etc (I believe it only looks at VID and PID).

FYI: Same setup works on Linux environment (looks liek linux just ignores this additional interface added)


Read other answers

After installing window on my laptop (Lenovo Ideapad 100) found out that the USB port are not working although if i plug in a phone it indictaed charging and i plug in my hard drive it shows the led light but the USB cant read any device not even a USB mouse works on the system . Please kindly help me with this error. 

Screenshot (6).png ?101 KB

Read other answers

Help!!! My cd drives are not working properly. I had to do a full system restore on my emachine because Windows xp died. I'm having to reload everything. Small files are ok. Large files (Sims expansion packs, etc. reach about 95% installation then say "i/o device error". I have contacted the "BigFix" people with emachines, and the best they can do is direct me to Microsoft. Their necessary repairs (managing IDE controllers, etc.) does not work. I suspect that it has to do with the SIZE of the installation as smaller programs work OK. PLEASE, I have lost too many hours of my life with this (in addition to all sorts of data)... if you have any suggestions,let me know! Incidentally, I tried both drives which suggests it's purely a software issue. THANKS!!!

A:cd drives i/o device error


read this about buffer size

Read other 2 answers

Ok, I've looked everywhere and tried tons of solutions to fix this problem. I've uninstalled the drivers for the USB HDD too many times to count and re-installed them, I've uninstalled all the USB drivers and restarted the comp, and more! Here's the problem:

I have a removable HDD for an Omnifi DMP1 car stereo. The HDD has a USB plug and a power plug, which I use both (duh). I plug in my HDD to my computer (Windows XP SP2 Media Edition) and the New Hardware Wizard runs in the bottom corner. Then it says there was a problem installing the hardware, and then the drive can't be found. So I try the same thing on my laptop (XP SP2 Professional) and it runs New Hardware Wizard in te bottom corner. However, it says the installation was successful, and it can see my drive!

What the heck, I'm totally stumped on this? If you could help at all, that would be great! I am leaving on a trip tomorrow, so I won't be able to do anything until I come home on Sunday.

A:Error 10 (Failed to start device) for USB HDD?

Hi RDKamikaze and welcome to TSF

Let's talk only about the computer on which the external USB drive doesn't work.

What are the system specs of that computer (see the link in my sig about posting system specs). Don't forget the informations about your Power Supply Unit (open your case and read what's written on the sticker that's on the side of the PSU block). If it's a computer you bought as a whole package from some known brand then brand and model will do but the infos on the PSU will still help.

Are you 100% sure the USB ports on that computer are USB2.0 ports ?

Read other 7 answers


I upgrade my pc with SSD everything seem to go fine but 2 of my 2TB drive giving me a Smart error now. i wonder if SSD has anything to do with Drives failing. My theory is that.

SSD runs on a flash based chip ... it is very stable but mean time it has huge access point of data that why it is fast. The reason i am thinking that SSD is killing my other drives is because my setup is a Media center. Software such as windows media center and media browser keep accessing my 2 TB Hitachi drive for movies, TV show and so on .. SSD in my opinion is running other drive to max point of spin and read/write in same time. which could caused these drive either over heat or over used that is just a theroy of mine
MY Setup :
Media center pc with 4 2TB Hard drive Hitachi and 1 60GB SSD drive

Error Message:
Smart error bad backup and replace

Thank you

A:Can SSD Kill other drives ? Hard drive failed SMART Error !

Ther's not a chance that an SSD caused that. Really, what is a mechanical hard drive supposed to do? They spin up and read/write data. A Mechaninal hard drive would be reading/writing more if the OS was installed on it. That is constant.

Read other 3 answers

I have a Toshiba Satellite U205-S5002. I have Windows XP. I try to download drivers but I can't. I have no disc. The (TouchEd Error, Retrieval of "Thotkey" Failed. Error code 0x00031402, 0x00000002) this error ups when turn on the laptop. Also the Ccommon error. I have no sound at all. Any help I will appreciate.

A:No sond device, Thotkey error failed.

Why can't you download the drivers?
That link should have what you need for sound.

Read other 3 answers

Hi guys,
I am trying to get my microhpone to work, and it doesnt anymore, it's definately not the mic as i have tested it on another comp, but it won't work on this one.

I'm running a Soundblaster Live! 24-bit sound card on windows XP SP2 , and the Creative Game Port has a Yellow- (!) next to it with an error code 10.

Anyone know how to fix it? Or why it does this....

I tried re-installing drivers, changing the sound card to a different PCI slot, and disable the on-board audio, on my Asus A7V600.


A:Error Code 10, Device failed to start...

Here is what I found on the code, but from what I have read, it doesn't sound as if it will help any:

Code 10

If the device has a "FailReasonString" value in its hardware key, that string is displayed as the error message. The driver or enumerator places this registry string value there. If there is no "FailReasonString" in the hardware key, the following generic error message is displayed:
This device is either not present, not working properly, or does not have all the drivers installed. (Code 10)

Try upgrading the device drivers for this device.
Solution button: Update Driver

To resolve this error code, make sure the device is connected to the computer correctly. For example, make sure all cables are plugged in fully and that all adapter cards are properly seated. Follow the suggested solution button and update the device driver. It may be possible to remove the device and redetect it using the Add New Hardware wizard.
Click to expand...

Read other 1 answers

Hi, I needed help in solving this problem. I was playing Heroes of Newerth when suddenly I lost the game. When I reconnected, this error d3d_create: devicecreate() failed fatal error pops up. I tried checked using AVG PC tuneup about this error and it says that the driver was incorrect and that i have to update my driver. My graphics card is NVIDIA Geforce 8500 GT. I tried getting the latest version of this online at nvidia.com. When I installed it and restarted the pc, it still doesnt work. Everything works fine before but it just happened recently. I also tried uninstalling and reinstalling this but the same error pops-up. It's not only on this game. Any other game which I believe is "heavy" would not work. I appreciate if this would be resolved without me having to buy a new one. Thanks. :wave:

By the way, my OS is Windows XP.

A:Direct3d creation device failed - error

Any update on this problem cmvmission?

Read other 6 answers

For a few days now, whenever I've clicked to go to a different webpage in IE11, most of the IE screen has gone black until it gets to the page I want.
Then this morning, when I powered up I got the above message.

I searched here and found many threads, most of which had common advice to run sfc /scannow. I ran this and now have the CBS log on notepad. It shows several programs which couldn't be repaired.
I haven't got MSPaint and it look too long to snip. It's 21 pages long on Word and I'm not sure if that's the best way to send it to you. I'll try - and watch what happens.

In case it's relevant, I still haven't been able to install the latest Microsoft updates - I've tried every day but just can't get through.

Edit: Some of the threads were in Games, others in programs and some in Drivers. If I've put this in the wrong section, would some kind person please move it for me please.
Edit 2: again, in case it's relevant, I just remembered that when I opened IE11, the Norton task bar was showing although it was ticked at the top. So I restarted IE11

A:CRITICAL ERROR: Failed to create DirectX device

You're probably all very busy sorting out problems caused by the latest Microsoft updates and their flawed subsequent Update to correct those.

Read other 5 answers

Umm, I had this error when i tried to open a file =)
All i did, was move the files somewhere different, the error was that it was within too many folders.
The destination for the MP3 was far too big for my PC to comprehend.
So, that's my take on it =P

If you get it at random intervals, then maybe it's some game/application or system files that've been installed Beneath loads of folder, thus
the destination folder would be too long and yeah...


Hope that helps?
Because no-one replied to anyone elses problems according to my google search.
I may be wrong though =P

Peace out!
And cookies

A:failed to open MCI device. Error code: 348745

I'm going to take a guess this is with XP and move you there

Read other 5 answers

Hi everyone, I really hope someone will be able to help me :/ so my computer was running very slow and just crashed all of a sudden yesterday...when trying to startup it shoots out an error on a black screen that reads: Error: No boot disk has been detected. I have an Hp all in one Envy desktop pc. I have already checked BIOS, I ran a Hdd check and it passed both tests? But still am having absolutely no luck in getting to start up! I am not a PC technician :/ please help!

Read other answers

I'm trying to create a pdf out of 2600 images files that I have using Irfanview. First, it won't upload all of the images at once in the "mulitpage images" area. I have to up them in sections of 400 images. Second, when I do get all of them in the "selected files" area, I get a message saying "missing descriptor". What's going on? This is so annoying

Read other answers


I just purchased a "Barbie Fashion Show" cd-rom software for my daughter for Christmas. I installed it, but when I click "play", a error message pops up that says "Graphic device error:Failed to initialize video card.

The system requirements for the game is as follows:
*Pentium II (or equivalent) 400 MHz or faster
*Windows 98/2000/Me/XP
*300 MB hard drive space
*24x speed cd-rom drive
*128 MB RAM
*16-bit color @ 800 x 600 resolution
*DirectX 9.0 or higher
*32 MB 3-D video card with DirectX 9.0 or higher compatible driver

This is my system information:

Microsoft Windows 98 4.10.2222 A
IE 5 6.0.2800.1106
GenuineIntel Intel(r) Celeron(tm) Processor
69% system resources free
Windows-managed swap file on drive C (307MB free)
Available space on drive C: 307MB of 8212MB (FAT32)
ATI 3D Rage Pro (atir3)
16-bit color @ 800 x 600 resolution
DirectX 9.0

Can someone help me to resolve this problem pleeeaaaase. My daughter was walking around on Christmas with her lips out, because her game wouldn't work.

A:Graphic device error:Failed to initialize video card

Read other 8 answers

I have dell latitude E7470 with windows 10. I have problem when I want to install dell dw5811e driver. I download latest software driver from dell support, run it and wait them to finish. Afterward software driver is configuring mobile broadband device, it always freezes at 37% with message "Fail error 82". I try with older version of software driver. It is still the same. Could anyone suggest how to resolve the problem.

Read other answers