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TrojanDownloader:ASX/Wimad,QT:wack, windows explorer freezing

Q: TrojanDownloader:ASX/Wimad,QT:wack, windows explorer freezing

I found these using Microsoft Security Essentials:

With MBAM I also found "Malware.Trace" and "Broken.OpenCommand".

I haven't done full scans because they freeze and take a long time. Other things freeze also and sometimes it says windows explorer isn't responding and it restarts it. Even though I removed the above viruses my computer still behaves like this.


DDS (Ver_11-03-05.01) - NTFS_AMD64
Run by Name at 22:58:11.09 on 17/05/2011
Internet Explorer: 8.0.7600.16385
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.353.1033.18.3999.2715 [GMT 1:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Windows\SysWOW64\svchost.exe -k netsvcs
C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe
C:\Program Files (x86)\Common Files\LightScribe\LSSrvc.exe
C:\Program Files (x86)\McAfee\SiteAdvisor\McSACore.exe
C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe
C:\Windows\system32\svchost.exe -k imgsvc
c:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\IDT\WDM\sttray64.exe
C:\Program Files\Microsoft Security Client\msseces.exe
C:\Program Files (x86)\Hp\HP Software Update\hpwuschd2.exe
C:\Program Files\Synaptics\SynTP\SynTPHelper.exe
C:\Program Files\Windows Media Player\wmpnetwk.exe
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files (x86)\Hewlett-Packard\HP Health Check\hphc_service.exe
C:\Windows\System32\svchost.exe -k swprv
============== Pseudo HJT Report ===============
uStart Page = hxxp://www.google.ie/
uDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_IE&c=94&bd=Pavilion&pf=cnnb
uSearch Page = hxxp://www.google.com
uSearch Bar = hxxp://www.google.com/ie
mDefault_Page_URL = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_IE&c=94&bd=Pavilion&pf=cnnb
mStart Page = hxxp://ie.redirect.hp.com/svs/rdr?TYPE=3&tp=iehome&locale=en_IE&c=94&bd=Pavilion&pf=cnnb
uSearchURL,(Default) = hxxp://www.google.com/keyword/%s
mSearchAssistant = hxxp://www.google.com/ie
uURLSearchHooks: H - No File
uURLSearchHooks: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
uURLSearchHooks: N/A: {796b75f6-6187-47e2-8f1f-c16e059e6e19} - C:\Program Files (x86)\FilmFanatic\bar\1.bin\paSrcAs.dll
uURLSearchHooks: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
mURLSearchHooks: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
mWinlogon: Userinit=userinit.exe,
BHO: {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - No File
BHO: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
BHO: {5C255C8A-E604-49b4-9D64-90988571CECB} - No File
BHO: Toolbar BHO: {631acb68-57c3-48af-9cc5-fcec0837ffd3} - C:\PROGRA~2\FILMFA~2\bar\1.bin\pabar.dll
BHO: Windows Live Sign-in Helper: {9030d464-4c02-4abf-8ecc-5164760863c6} - C:\Program Files (x86)\Common Files\Microsoft Shared\Windows Live\WindowsLiveLogin.dll
BHO: Google Toolbar Helper: {aa58ed58-01dd-4d91-8333-cf10577473f7} - c:\program files (x86)\google\googletoolbar1.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
BHO: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
BHO: Search Assistant BHO: {d5e9b421-c309-41de-9014-800a2adcdeb0} - C:\Program Files (x86)\FilmFanatic\bar\1.bin\paSrcAs.dll
BHO: {DBC80044-A445-435b-BC74-9C25C1C588A9} - No File
TB: AOL Toolbar: {de9c389f-3316-41a7-809b-aa305ed9d922} -
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\PROGRA~2\mcafee\SITEAD~1\mcieplg.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files (x86)\google\googletoolbar1.dll
TB: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB: {0974BA1E-64EC-11DE-B2A5-E43756D89593} - No File
TB: FilmFanatic: {0b84b4b4-8af8-4f1f-91fe-074a666f6425} - C:\Program Files (x86)\FilmFanatic\bar\1.bin\pabar.dll
TB: uTorrentBar Toolbar: {bf7380fa-e3b4-4db2-af3e-9d8783a45bfc} - C:\Program Files (x86)\uTorrentBar\tbuTor.dll
TB: Conduit Engine: {30f9b915-b755-4826-820b-08fba6bd249d} - C:\Program Files (x86)\ConduitEngine\ConduitEngine.dll
uRun: [AROReminder] C:\Program Files (x86)\ARO 2011\aro.exe -rem
mRun: [HP Software Update] C:\Program Files (x86)\Hp\HP Software Update\HPWuSchd2.exe
mRun: [<NO NAME>]
mRun: [NPSStartup]
uPolicies-system: WallpaperStyle = 2
mPolicies-explorer: NoActiveDesktop = 1 (0x1)
mPolicies-explorer: NoActiveDesktopChanges = 1 (0x1)
mPolicies-system: ConsentPromptBehaviorAdmin = 5 (0x5)
mPolicies-system: ConsentPromptBehaviorUser = 3 (0x3)
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
mPolicies-system: HideFastUserSwitching = 0 (0x0)
dPolicies-system: WallpaperStyle = 2
IE: &AOL Toolbar Search - C:\ProgramData\AOL\ieToolbar\resources\en-IE\local\search.html
IE: &Google Search - C:\Program Files (x86)\Google\GoogleToolbar1.dll/cmsearch.html
IE: Backward &Links - C:\Program Files (x86)\Google\GoogleToolbar1.dll/cmbacklinks.html
IE: Cac&hed Snapshot of Page - C:\Program Files (x86)\Google\GoogleToolbar1.dll/cmcache.html
IE: E&xport to Microsoft Excel - C:\PROGRA~2\MICROS~4\Office12\EXCEL.EXE/3000
IE: Si&milar Pages - C:\Program Files (x86)\Google\GoogleToolbar1.dll/cmsimilar.html
IE: Translate into English - C:\Program Files (x86)\Google\GoogleToolbar1.dll/cmtrans.html
IE: {219C3416-8CB2-491a-A3C7-D9FCDDC9D600} - {5F7B1267-94A9-47F5-98DB-E99415F33AEC} - C:\Program Files (x86)\Windows Live\Writer\WriterBrowserExtension.dll
IE: {2670000A-7350-4f3c-8081-5663EE0C6C49} - {48E73304-E1D6-4330-914C-F5F514E3486C} - C:\PROGRA~2\MICROS~4\Office12\ONBttnIE.dll
IE: {92780B25-18CC-41C8-B9BE-3C9C571A8263} - {FF059E31-CC5A-4E2E-BF3B-96E929D65503} - C:\PROGRA~2\MICROS~4\Office12\REFIEBAR.DLL
DPF: {E2883E8F-472F-4FB0-9522-AC9BF37916A7} - hxxp://platformdl.adobe.com/NOS/getPlusPlus/1.6/gp.cab
Handler: dssrequest - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\PROGRA~2\McAfee\SITEAD~1\McIEPlg.dll
SEH: EasyBits ShellExecute Hook: {e54729e8-bb3d-4270-9d49-7389ea579090} - C:\Windows\SysWow64\EZUPBH~1.DLL
mASetup: {10880D85-AAD9-4558-ABDC-2AB1552D831F} - "C:\Program Files (x86)\Common Files\LightScribe\LSRunOnce.exe"
BHO-X64: McAfee SiteAdvisor BHO: {B164E929-A1B6-4A06-B104-2CD0E90A88FF} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll
BHO-X64: {DBC80044-A445-435b-BC74-9C25C1C588A9} - No File
TB-X64: McAfee SiteAdvisor Toolbar: {0EBBBE48-BAD4-4B4C-8E5A-516ABECAE064} - c:\PROGRA~2\mcafee\SITEAD~1\x64\mcieplg.dll
TB-X64: {DE9C389F-3316-41A7-809B-AA305ED9D922} - No File
TB-X64: {D4027C7F-154A-4066-A1AD-4243D8127440} - No File
TB-X64: {2318C2B1-4965-11D4-9B18-009027A5CD4F} - No File
TB-X64: {BF7380FA-E3B4-4DB2-AF3E-9D8783A45BFC} - No File
TB-X64: {30F9B915-B755-4826-820B-08FBA6BD249D} - No File
mRun-x64: [SynTPEnh] %ProgramFiles%\Synaptics\SynTP\SynTPEnh.exe
mRun-x64: [SysTrayApp] C:\Program Files\IDT\WDM\sttray64.exe
mRun-x64: [IgfxTray] C:\Windows\system32\igfxtray.exe
mRun-x64: [HotKeysCmds] C:\Windows\system32\hkcmd.exe
mRun-x64: [Persistence] C:\Windows\system32\igfxpers.exe
mRun-x64: [MSC] "c:\Program Files\Microsoft Security Client\msseces.exe" -hide -runkey
============= SERVICES / DRIVERS ===============
R0 mfehidk;McAfee Inc. mfehidk;C:\Windows\System32\drivers\mfehidk.sys [2010-4-13 529128]
R1 mfenlfk;McAfee NDIS Light Filter;C:\Windows\System32\drivers\mfenlfk.sys [2010-4-13 75032]
R1 mfewfpk;McAfee Inc. mfewfpk;C:\Windows\System32\drivers\mfewfpk.sys [2010-4-13 283360]
R1 MpFilter;Microsoft Malware Protection Driver;C:\Windows\System32\drivers\MpFilter.sys [2010-10-24 188928]
R1 vwififlt;Virtual WiFi Filter Driver;C:\Windows\System32\drivers\vwififlt.sys [2009-7-14 59904]
R2 AESTFilters;Andrea ST Filters Service;C:\Windows\System32\DriverStore\FileRepository\stwrt64.inf_amd64_neutral_ccf0dd3cb081af84\AESTSr64.exe [2009-10-27 89600]
R2 ezSharedSvc;Easybits Shared Services for Windows;C:\Windows\system32\svchost.exe -k netsvcs [2009-7-14 27136]
R2 FilmFanaticService;FilmFanatic Service;C:\PROGRA~2\FILMFA~2\bar\1.bin\pabarsvc.exe [2010-12-8 28766]
R2 HPDrvMntSvc.exe;HP Quick Synchronization Service;C:\Program Files (x86)\Hewlett-Packard\Shared\HPDrvMntSvc.exe [2010-10-14 92216]
R2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;C:\Program Files (x86)\McAfee\SiteAdvisor\mcsacore.exe [2011-3-24 101048]
R2 mfevtp;McAfee Validation Trust Protection Service;C:\Program Files\Common Files\McAfee\SystemCore\mfevtps.exe [2010-4-13 149032]
R3 IntcHdmiAddService;Intel® High Definition Audio HDMI;C:\Windows\System32\drivers\IntcHdmi.sys [2009-5-26 138752]
R3 mfefirek;McAfee Inc. mfefirek;C:\Windows\System32\drivers\mfefirek.sys [2010-4-13 441328]
R3 MpNWMon;Microsoft Malware Protection Network Driver;C:\Windows\System32\drivers\MpNWMon.sys [2010-10-24 40832]
R3 NisDrv;Microsoft Network Inspection System;C:\Windows\System32\drivers\NisDrvWFP.sys [2010-10-24 72064]
R3 NisSrv;Microsoft Network Inspection;C:\Program Files\Microsoft Security Client\Antimalware\NisSrv.exe [2010-11-11 282616]
R3 RTL8167;Realtek 8167 NT Driver;C:\Windows\System32\drivers\Rt64win7.sys [2009-10-27 215040]
S2 clr_optimization_v4.0.30319_32;Microsoft .NET Framework NGEN v4.0.30319_X86;C:\Windows\Microsoft.NET\Framework\v4.0.30319\mscorsvw.exe [2010-3-18 130384]
S2 clr_optimization_v4.0.30319_64;Microsoft .NET Framework NGEN v4.0.30319_X64;C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscorsvw.exe [2010-3-18 138576]
S2 mfefire;McAfee Firewall Core Service;C:\Program Files\Common Files\McAfee\SystemCore\mfefire.exe [2010-4-13 245352]
S3 cfwids;McAfee Inc. cfwids;C:\Windows\System32\drivers\cfwids.sys [2010-4-13 62800]
S3 Com4QLBEx;Com4QLBEx;C:\Program Files (x86)\Hewlett-Packard\HP Quick Launch Buttons\Com4QLBEx.exe [2009-8-14 227896]
S3 netw5v64;Intel® Wireless WiFi Link 5000 Series Adapter Driver for Windows Vista 64 Bit;C:\Windows\System32\drivers\netw5v64.sys [2009-6-10 5434368]
S3 RSUSBSTOR;RtsUStor.Sys Realtek USB Card Reader;C:\Windows\System32\drivers\RtsUStor.sys [2009-10-27 216576]
S3 SrvHsfHDA;SrvHsfHDA;C:\Windows\System32\drivers\VSTAZL6.SYS [2009-7-13 292864]
S3 SrvHsfV92;SrvHsfV92;C:\Windows\System32\drivers\VSTDPV6.SYS [2009-7-13 1485312]
S3 SrvHsfWinac;SrvHsfWinac;C:\Windows\System32\drivers\VSTCNXT6.SYS [2009-7-13 740864]
S3 USBAAPL64;Apple Mobile USB Driver;C:\Windows\System32\drivers\usbaapl64.sys [2011-2-18 51712]
S3 WatAdminSvc;Windows Activation Technologies Service;C:\Windows\System32\Wat\WatAdminSvc.exe [2010-6-7 1255736]
S3 yukonw7;NDIS6.2 Miniport Driver for Marvell Yukon Ethernet Controller;C:\Windows\System32\drivers\yk62x64.sys [2009-6-10 389120]
=============== Created Last 30 ================
2011-05-17 18:32:35 -------- d-----w- C:\Program Files\CCleaner
2011-05-16 15:38:43 8802128 ----a-w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\{DDB03342-AC91-4D9E-9D6C-0A6BA6EF2C06}\mpengine.dll
2011-05-11 11:15:33 8802128 ----a-w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\Backup\mpengine.dll
2011-05-10 19:43:51 -------- d-----w- C:\Users\Name\AppData\Roaming\Malwarebytes
2011-05-10 19:43:45 38224 ----a-w- C:\Windows\SysWow64\drivers\mbamswissarmy.sys
2011-05-10 19:43:45 -------- d-----w- C:\PROGRA~3\Malwarebytes
2011-05-10 19:42:03 24152 ----a-w- C:\Windows\System32\drivers\mbam.sys
2011-05-10 19:39:59 -------- d-----w- C:\Program Files (x86)\Malwarebytes' Anti-Malware
2011-05-10 19:19:50 601424 ------w- C:\PROGRA~3\Microsoft\Microsoft Antimalware\Definition Updates\{31E7E384-6F07-4EB1-BB5B-10FC9D3C1AD2}\gapaengine.dll
2011-05-10 19:12:41 -------- d-----w- C:\Program Files (x86)\Microsoft Security Client
2011-05-10 19:08:29 -------- d-----w- C:\Program Files\Microsoft Security Client
2011-05-10 19:07:56 374664 ----a-w- C:\Windows\System32\drivers\netio.sys
2011-05-10 18:14:23 -------- d-sh--w- C:\found.000
2011-05-10 17:49:46 8802128 ----a-w- C:\PROGRA~3\Microsoft\Windows Defender\Definition Updates\{951E8E49-0A81-4E19-A51A-D88D61ACE94C}\mpengine.dll
2011-05-10 17:48:10 -------- d-----w- C:\Windows\pss
==================== Find3M ====================
2011-02-18 16:36:58 51712 ----a-w- C:\Windows\System32\drivers\usbaapl64.sys
2011-02-18 16:36:58 4184352 ----a-w- C:\Windows\System32\usbaaplrc.dll
============= FINISH: 22:58:32.58 ===============

I got GMER but unlike this image http://img.bleepingcomputer.com/gmer/uncheck-gmer.jpg ,only the Services, Registry and Files boxes are checked, all the boxes above those are greyed out and I'm unable to check them.

Thanks for any help!

Preferred Solution: TrojanDownloader:ASX/Wimad,QT:wack, windows explorer freezing

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: TrojanDownloader:ASX/Wimad,QT:wack, windows explorer freezing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Follow the instructions that pop up for posting the results.Close the program window, and delete the program from your desktop.Please note: You may have to disable any script protection running if the scan fails to run. After downloading the tool, disconnect from the internet and disable all antivirus protection. Run the scan, enable your A/V and reconnect to the internet. Information on A/V control HERE-------------------------------------------------------------In the meantime please, do NOT install any new programs or update anything unless told to do so while we are fixing your problemIf you still need help, please include the following in your next replyA detailed description of your problemsA new DDS log (don't forget attach.txt)Thanks and again sorry for the delay.

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Hi all,
A friends laptop was majorly infected and after her sons attempted to fix it, it was passed on to me to see what I could do. It is an Acer Aspire 6930 running Vista SP2 64bit.  There are no recovery disks available for this machine.  When I received it, it was making random mouse clicking noises and playing crazy pieces of audio in the background. In task manager COM Surrogate was running the CPU all the way up to 100%.  It had been like that since Oct. I had trouble downloading any type of virus software programs as something was changing IE settings to not allow but I finally managed to install and run MSE, MBAM, and Super Anti Malware.  I ran all of the previous in Safe Mode one at a time with full scans of the computer.  I got back 100+ threats most of which were PUPs.  There was TrojanDownloader:ASX/Wimad.EA ; TrojanDropper:Win32/Tracur.gen!Q found by MSE and Trojan.P2P.worm found by MBAM. There was more but those are the ones I remembered to actually write down. I removed those while still in safe mode.  After rebooting I found that all of the symptoms were gone.  I played around on various apps for about an hour including audio files and it did not return.  Then I connected to the internet and without opening a browser the mouse clicking noise returned but so far not the random audio.  I ran a full scan with MBAM and got nothing so I decided this one was beyond me.  Hope someone can help.  I... Read more

A:Clicking noise/TrojanDownloader:ASX/Wimad.EA TrojanDropper:Win32/Tracur.gen!Q

Hello and welcome.  Please follow these guidelines while we work on your PC:Malware removal is a sometimes lengthy and tedious process. Please stick with the thread until I’ve given you the “All clear.”  Absence of symptoms does not mean your machine is clean!Please do not run any scans or install/uninstall any applications without being directed to do so.Please note that the forum is very busy and if I don't hear from you within five days this thread will be closed.   Please download Farbar Recovery Scan Tool and save it to your desktop.Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.Double-click to run it. When the tool opens click Yes to disclaimer.Press Scan button.It will make a log (FRST.txt) in the same directory the tool is run. Please copy and paste it to your reply.The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

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view this article here:

A:Explorer.exe is wack.

Please do not double-post.


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My explorer.exe does not want to cooperate with me. It "does" a combination of the feared "restarting" and "just shutting off and not coming back on."

R really don't know what to do as I have tried at least 20 or 30 of the things listed if you google "fix explorer.exe." Just tell me what you need to know.

By the way, give me links to anything you want me to download or something.
Thanks for prompt help!
I will reply within 24 hours to posts.
I will also post when this is resolved, because I know it annoys people, not knowing what the deal is...

Windows XP Professional Service Pack 2
1 GB Ram
Pentium 4 2.0 GHz
(made in 2001)

A:Explorer.exe is wack.

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I recently changed hardware on my pc. I did not uninstall or change anything about my hard drive, but when using it in the new pc, it kept telling me to activate windows. This was strange, never happened to me before so why now. So i go through so much
trouble trying to fix it and nothing worked. Even in settings under activation blah blah, it still wouldn't let me activate because "the servers were down". ok. So i call Microsoft support, and he keeps trying to get me to repurchase windows 10.
No. Bad customer service  rep. He did not help at all just made me do everything i already did and  when it said the servers were down, he told me its because i don't have a legit license. I downloaded windows 10 when it was free in 2016 or whenever.
So i never got a product key. So I used to windows 10 installer tool and it seemed to work, the watermark was gone. but later that day when i came home it was back. Then i tried the activation again and it worked. This was incredibly frustrating and annoying.
so i wanted to leave negative feedback to windows/microsoft. But i dont have the feedback hub, so i go to windows store and try to search bnut the search function doesnt work. I dont know why i thought any other windows app would be easy to use after everything
i just experienced. I have no question. This isnt about windows 8. This is the only place i found to try to tell microsoft anything. so tedious and annoying. yuck.

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I have 64-bit version of Windows 7 Home Premium on an HP Compaq CQ5210f. More system details at the bottom. This problem happened twice in mid April, and now twice again in early May, both within days of each other.

The only thing that remains consistent is that I'm playing a 3D game with audio on, the winamp program. Completely different games each and every time, though, some far more gentle on the video card than others. The screen would freeze up and so would the audio, and my keyboard/mouse don't respond at all. I resort to doing a hard reset with the computer power button.

Each time, when I log in again, explorer.exe is frozen. the taskbar appears, but nothing on the desktop, and after a couple seconds it all freezes up, with the busy mouse symbol when I highlight taskbar. I can still move mouse around though.

I can do ctrl+alt+delete at this point at least. Restarting explorer.exe doesn't work, so I try logging out in that menu, which does work, although slowly.

I've tried scanning for virus and also a system restore to earlier point, no difference.

The only solution so far has been to simply log in safe mode - which DOES work by the way - and create a new account from scratch.

Last time I cut/paste almost everything between old account and new, this time I will only do basics like save games and documents/music/video.

Can anyone please explain or help me understand why this is happening? I'd hate to have to keep restarting a new account... Read more

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This started happening three days ago, and happens about once every day, and now, once every few hours.

After a certain amount of time, many programs will suddenly freeze, crash, fail to show a window, etc. For example, explorer.exe will become nonresponsive, internet explorer will crash, and when restarted, will lock up and become nonresponsive, windows media player will not produce a window (although wmplayer.exe is launched), and system restore will not display a window (although rstrui.exe is launched). Before the first occurrence, the programs work fine; however, after they experience that problem once, they continue to experience the problem. Also, they seem to be somehow linked; for example, if internet explorer crashes and fails to display windows properly/becomes nonresponsive, trying to use Windows media player later will not work either. I should also note that nothing is hogging the CPU during this time. However, some programs are completely unaffected. For example, Firefox 3.5.5 works completely fine, Office 2007 works fine, Process explorer works fine, along with most of my non-Windows programs. What I&#8217;m starting to guess is that there is some problem with my graphics related to parts of the operating system and programs close to it, but I&#8217;m not sure.

Most of the time, simply restarting the computer doesn&#8217;t solve the problem. I system restore to provide a temporary fix by going into Safe Mode and starting system restore from there... Read more

A:Internet explorer, Windows explorer, Windows media player, etc. freezing/crashing

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Last night i noticed a problem with windows explorer, about 5 seconds after i opened anything that uses explorer.exe (eg. my computer, documents etc.) explorer would freeze, the only way to kill it was to do it through task manager, once it was killed though it would not reload and i would have to restart my pc.

I am running windows xp sp3 and have noticed a couple of little concerns. I tried to do a system restore and all my restore points had been removed ( i make it a habit to set a restore point when i install new software) and also my Norton auto protect has been disabled, when i select enable, i click apply and it is disabled again, it doesn't stay enabled.

I have run windows in safe mode and explorer works fine in there i can get to all my files but when i boot xp normally, explorer crashes.

Any help would be greatly appreciated.

A:Windows Explorer (explorer.exe) keeps freezing on XP SP3

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This afternoon I went into a folder to unzip files and my Vista x64 froze up. Not a big real so I restarted and when I did this, two quick warning signals came up (in my stupidity I didn't pay a whole lot of attention to them but one said it had difficulty loading something related to the systray, I think).

That's when my problems started. After everything had loaded, and after all of my icons appeared on my tray, everything froze whenever I tried to do anything windows related. It didn't happen immediately, just after I tried to do something. It happened repeatedly after many reboots and different things tried. I can't do Windows Task Manager because that freezes too. My wireless keyboard is also acting strangely- when num lock is turned off it won't allow me to use any of the letters it uses for numbers.

Perhaps the strangest thing of all is that when I press Ctrl-Alt-Del and get into that Vista menu (which works fine) and click "log off", in the 10-15 seconds it takes windows to log off, everything is working fine again and I can navigate Windows in that brief time.

Any ideas on what's wrong?

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For several days, I have been having a problem with Windows Explorer freezing. Each time, I have to open the Windows Task Manager to close the window. I'm wondering if a new Windows update could be causing this?

Is there any way to find out and if so, to find out exactly which one it is and remove it?


A:Windows Explorer freezing

When was the last time you did windows update?

When did explorer start freezing?

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I am using Vista and have updated to service pack 2. Windows explorer is freezing when I try to start an application from the start menu or right mouse click to open a document or program. Can anyone help?

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I have been having trouble in general with my computer "slowing down", but lately windows explorer has been freezing fairly often. I know my computer is up there in age, but any help to help me eek out a little while longer would be greatly appreciated.

Specs: Dell Latitude D620, Windows XP Pro SP2(I think)

Hijack this log:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:46:48 PM, on 1/5/2010
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)
Boot mode: Normal

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Intel\Wireless\Bin\WLKeeper.exe
D:\Program Files\Lavasoft\Ad-Aware\aawservice.exe
C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\Bonjour\mDNSResponder.exe
C:\Program Files\McAfee\VirusScan Enterprise\engineserver.exe
C:\Program Files\McAfee\Common Framework\FrameworkService.exe
C:\Program Files\McAfee\VirusScan Enterprise\vstskmgr.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wirele... Read more

A:Windows Explorer Freezing

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Every time i use my computer i iget the message windows explorer is not responding. Then i get a choice to restart windows explorer or check online for a solution and restart windows explorer.
This can happen 4 or 5 times in an about an hour. Sometimes i might be editing video and sometimes i`ll just be surfing the net.
I`m running windows vista home premium.
Amd phenom(tm) 9500 Quad-Core Processor 2.20Ghz
Ram: 3GB
System Type: 32-bit operating system.

Anyone know why this is happening, cause it is very annoying?

A:windows explorer freezing

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Hi I am using windows vista 32 bit on my HP laptop and recently I installed a new version of norton 360 as the old one had expired and then I was just clearing my HDD and I deleted a few movies files but since then the explore is using 60-100% CPU and at many times it also freezes so I end the process and restart it from task-manager. But ever since then even when I start my laptop the CPU shows min60% which used to be like 5-6% normally. I tried to do a registry cleaner tool but am afraid i might do something wrong. Please can anyone help regarding this.

A:Windows explorer using 60-100% cpu and freezing

don't use a "registry cleaner", if you open task manager, what is using all the cpu?
is there only one account on the laptop?

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For the last couple of weeks, my Window Explorer will keep freezing up. A couple of times it froze my whole computer and I had to force a shut down, while usually it just freezes and take some time to relaunch. I thought I might have a virus, but all the scans have come back clean. I am thinking that if it is not a virus than maybe some file has corrupted. I also have noticed that I cannot use Windows Defender or turn on my Firewall. I get a message that says, "The Security Center service can't be started." I use Windows Vista with a 32-bit operating system. I would just like some help figuring out what is wrong. Thanks.

A:Windows Explorer keeps freezing

what security software do you have installed on your computer? Sometimes if you have more than one anti virus this can occur.

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I wondered whether anyone can help. When I use my windows explorer it constantly freezes up. I have completed a systems check which it came back as fine. I have also boot scanned with avast and down anti-malware check and anti spyware check.

A:windows explorer is freezing up

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Hi I'm a newbie , can somebody please help me?

My computer hangs up in Windows Explorer and also while loading up other programs, here is a screenshot of all the processes running on my computer with everything ticked in startup, also attached is a Hijack This log file, could somebody check it out for me?

Thanking you in advance,

A:Windows Explorer Freezing

Just opening your Hijack file so it will be easier to analyze
Logfile of HijackThis v1.99.1
Scan saved at 16:21:37, on 17/04/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\iolo\System Mechanic Professional 6\IoloSGCtrl.exe
C:\Program Files\Crystal Internet Meter\cimeter.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\QuickTime\qttask.exe
C:\Program Files\iolo\System Mechanic Professional 6\SystemGuardAlerter.exe
C:\Program Files\SlySoft\AnyDVD\AnyDVD.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\iolo\System Mechanic Professional 6\SMSystemAnalyzer.exe
C:\Program Files\Shareaza\Shareaza.exe
C:\Program Files\MSN Messenger\MsnMsgr.Exe
C:\Program Files\FinePixViewer\QuickDCF.exe
C:\Program Files\InterVideo\Common\Bin\WinCinemaMgr.exe
C:\Program Files\NETGEAR\WG111v2 Configuration Utility\RtlWake.exe
C:\Program Files\WinZip\WZQKPICK.EXE
C... Read more

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I'm running Windows Vista Basic. When I try to access Win Explorer it opens but freezes with a white screen. When I try to close it I get a message that it is not responding. If I try to open Task Manager by using ctrl + alt + del I get the timer for a second then nothing. I've tried using the restore disc but that doesn't solve the problem. I know it's a virus issue but it resists every attempt to get to it.

A:Windows Explorer freezing

You said you've tried using the Restore disc but that doesnt solve the problem? Shouldn't that wipe the hard drive and re-install Windows? Reinstalling Windows should get rid of all viruses.

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I don't use explorer that much but it keep freezes and when I press alt-del-ctrl the task manager does not show.I usually have to press the start button but then loose everything I was doing.I am running service pack 1 with explorer 8.
What can I do to improve this?
I have windows 8 as a dual boot now which does not freeze so much.

A:Explorer keeps freezing on Windows 7.

I've never been able to get Task Manager to come up either by pressing Ctrl+Alt+Delete but by right clicking on an empty space in the bottom bar, Task Manager will be one of the options.

BTW you should update your IE.

Edit - nearly forgot try this MS Fixit to see if it helps your IE if resetting it to Default doesn't do it.

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Everytime I try and access a folder that has a uTorrent data path file, Windows Explorer will freeze. Even if it's trying to delete a .dat file in the recycle bin, It will freeze and close.
It's usually only media files (namely music and videos), and it's very frustrating.
I'm using Vista Home Premium SP2.
This is the Event Viewer info:
Level Date and Time Source Event ID Task Category
Information 2/01/2010 12:15:10 p.m. Windows Error Reporting 1001 None "Fault bucket 1348551198, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: Explorer.exe
P2: 6.0.6002.18005
P3: 49e01da5
P4: StackHash_1703
P6: 00000000
P7: c0000005
P8: 0578b5ed

Attached files:

These files may be available here:

A:Windows explorer keeps freezing

we offer no assistance with p2p caused problems under the forum rules

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Hi there.
Sometimes when i'm browsing my files using Windows explorer, i will open a folder, and Windows Explorer will freeze and close.
Usually it's a folder with videos or media files in it.
It displays:
"Windows Explorer has stopped working.
Windows is searching for a solution to the problem"

A:Windows explorer keeps freezing

Are you low on ram ? http://windows.microsoft.com/en-US/windows-vista/Find-out-how-much-RAM-your-computer-has Have you ran cleanup disk lately ? http://windows.microsoft.com/en-US/windows-vista/Delete-files-using-Disk-Cleanup Have you updated and ran your antivirus and antispyware ?

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I have a compaq presario a few years old now. Having problems with windows automatic updates (it won't update), I manually updated to service pack 3. Since updating I've noticed when I try to open a folder on the desktop or even the control panel folder explorer freezes. Quite aggravating. I have another problem that can be adressed once this is solved. but it's video related and I'll put it in the other subforum

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I'm experiencing a problem that seems to be related to accessing Windows Explorer from other applications. Anytime I try and save or browse for a file in any application Windows Explorer appears, as it should, but then everything freezes and I get a message the application is not responding.

I've tried everything I know to try to clear this issue, but still have the problem. I'm using Windows Vista Home Premium. The problem has been occurring for the last six months and I'm about ready to throw this thing out of my window...I'm desperate to get this resolved, so any help you can provide will be greatly appreciated....

A:Windows Explorer Freezing

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When I am in windows explorer and I click on anything my computer freezes. It can be any where from a few seconds to a few minutes. It doesn't happen at any particular time or doing anything specific. I do have this problem elsewhere but the biggest issue is when I am in windows explorer. I have windows 2000 professional service pack 4. I have run spyware progs but I can find nothing. Please advise. Thank you.

A:windows explorer freezing

Dang a lot of people looking but no one has any advice? Would sure appreciate some help. Thank you.

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I usually have to click twice to get windows explorer to work. The first time it freezes and the second time it opens. When I am exploring the web, it often freezes on me. I have a new Asus laptop. Any ideas how I can fix thiis? many thanks for your help.

A:Windows Explorer freezing

U may need to increase the RAM. But if you dont want to increase the RAM, uninstall unnecessary softwares that take too much memory.

also, scan your computer with a good anti-virus and an anti-spyware product.

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Windows explorer freezes every time i try to move things from my laptop&#8217;s hd to my external.

If anyone has an idea that may help.

Let me know.

Thank you.

I have windows 7.

It is a 2tb external.

If you have any more questions:

A:Windows Explorer Freezing

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Lately my pc keeps freezing and when I check the problem reports it says the following:

Problem Event Name: AppHangXProcB1
Application Name: Explorer.EXE
Application Version: 6.0.6002.18005
Application Timestamp: 49e01da5
Hang Signature: 7ce1
Hang Type: 128
Waiting on Application Name: svchost.exe:AudioClientRpc
Waiting on Application Version:
OS Version: 6.0.6002.
Locale ID: 1033
Additional Hang Signature 1: 9224369711237709974176f646a5196a
Additional Hang Signature 2: 3607
Additional Hang Signature 3: 76bb4323b453f4f8bf75599c6d50c88d
Additional Hang Signature 4: 7ce1
Additional Hang Signature 5: 9224369711237709974176f646a5196a
Additional Hang Signature 6: 3607
Additional Hang Signature 7: 76bb4323b453f4f8bf75599c6d50c88d

How can I fix this problem? It is window explorer that freezes. I have a Tosihiba computer running on Windows Vista Home premium 32 bit


A:Windows explorer keeps freezing up PC


Many possible suspects lets see if we can determine which it is
Run a full anti virus scan
Download and run malwarebytes at full scan and updated
Try in clean boot to see if problem persists
Try a memory test
Go to device manager and check for yellow markers by drivers. Update Video driver
If it happens in clean boot, try in safe mode and see if it continues.

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Causing me to reboot.

It has happened at least 4 times today.
Also, when I logged on to another account that I rarely use, my system restarted its self.

Is there anything I can do to avoid these occurances?

I'm on a dell demension 4550
Windows xp sp1
Home edition 2002

I'm also having a problem with my memory and with adware/spyware.

Are they related in any way?

Thank you.

A:My windows explorer keeps freezing

I'm also having a problem with my memory and with adware/spyware.Click to expand...

what type of problems
you may find some info in the event viewer - look for entries at time of restart
control panel>
admin tools>
event viewer>

control panel>
advanced tab>
startup and recovery - settings>
under the title - system failure
untick - automatically restart


now when it crashes - it willnot restart and the blue screen should stay on the screen
post the info on the screen
it will give the errorcodes and a filename, if caused by a driver.

in the meantime
you may want to try running a memeory test

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I just went back from a trip and when I opened my laptop, I noticed these:
Everytime a program freezes, after a few seconds Explorer.exe freezes aswell along with the whole laptop.
If I leave my laptop unattended for about 10 to 20 minutes, the laptop freezes as soon as I use it.
msconfig shows half of non- Microsoft services as stopped, I never disabled these services as I have never touched msconfig until today.
I can't re-enable the "stopped" services.
Also in the General Tab in msconfig, the startup mode is stuck in Selective Startup, everytime I apply it to Normal mode and restart the laptop, it goes back to Selective start-up.
It could also be a malware I last got from an .scr file a month ago with no luck on even finding it.
Update: I realize the program themselves are the ones freezing Explorer.exe, I realized this after I opened a feature to open a certain file (Its safe, I made the file) it lagged until it stops responding, after a few more seconds Explorer.exe froze again but this time, after 10 seconds, it continued normally.
Is there anyway for me to check what is happening exactly with why the program is freezing and affecting Explorer.exe.

A:Windows 8.1 Explorer.exe freezing

The first thing is to check for malware.  I'd suggest posting over in the Am I Infected forum:  http://www.bleepingcomputer.com/forums/f/103/am-i-infected-what-do-i-do/
Please read the pinned topics at the top of the forum for instructions on how to post there.
Once the the system is clean, if the freezing still persists, post back here for further assistance.
I'll get an email when you reply to this topic and will respond within 48 hours.

Good luck!

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When I click on Windows Explorer - 8 times out of 10 it will not open. I then click again and it does open. I often find Windows Exlorer freezes and at least 3 times I have to restart using Task Manager. Can anyone suggest a way of fixing this problem. I have a new Asus laptop and am using Vista. Many thanks - Judy

A:Solved: Windows Explorer keeps freezing

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Hello guys, I just joined the forums to request some help, as my computer is how can you say it, not having a good day atm.

well it started off when i was cleaning my room and i used the vaccuum cleaner to clean the outside shell of my computer, you know where the holes are where the air comes out i just used it there.

i read on alot of places that using a vaccuum isnt good for your fan although i am not sure if its that because it wasnt close to the fan or anything. but the thing is this problem has happened twice with me when doin the same method.

anyways as for the problem it all started a few days ago, where i noticed the fan was louder than usuall when im browsing and doin stuff on the computer the fan is goin up and down, up and down in sound if you know what i mean.

the next day there was problems when i was deleting and renaming files on my windows explorer, when i did the process bar for deleting files always freezed and i had to close explorer.exe to stop it. as of now its still doin it.

and now the fan has gotten far worse and its making cracky noises and still very loud, the computer is fine and it works but it lags sometimes. i have run virus scans and my computer is clean, cleaned out my registry of unused files and my hdd has still plenty of space.

so i dunno what is causing this problem. some people have had this problem and have said the cpu is overheated but i doubt its that. so i was wanting to get your oppinions of this. and is there any way i can fi... Read more

A:Windows Explorer Freezing And Fan Problems

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My windows explorer runs really really slow when you simply click on files that are about the size of an mp3 or larger. This is especially noticable with my secondary drive (F: drive) and the mp3 player that I connect via USB that acts as an external drive (G when plugged to the computer. My computer does run a lot in the background, most of it being junk for the stupid satellite internet system (yes, laugh. I hate it), but it still seems odd that, especially with movies, I can't even get them to open at all; it just freezes, but if I do start>run and put in the file name, it goes fine. I've got Windows 2000 with 256 MB RAM. Any ideas on how to fix this?


A:Slloooww Windows Explorer/freezing

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I've been having problems with Windows Explorer not loading properly for a few weeks now. It does various things, the first one is not loading at all. The files won't load, and the green loading bar just never finishes, not matter how long I leave it. The magnifying glass just keeps circling, and the cursor just stays as that blue circle (I've added an example below).

Sometimes it will load to some degree; the files will sort of load, but the thumbnails will remain entirely white (some still won't show up at all), the folders empty, and often when they're like that and I try to right click on a white thumbnail the page will freeze up completely, and I won't even be able to close it. I have to restart my computer. This is happening constantly now. Sometimes it will happen as soon as I log on, other times it will be alright for an hour or so, and then start this.

Unfortunately my computer has no suitable restore points on it to try and restore it back to how it was before all this started, and I have no idea what caused it. I've had Windows 7 almost since it was first released, and the same computer, and I've never had this problem before. I'd be very grateful for any other suggestions on how to fix this. Thanks.

A:Windows Explorer won't load and keep freezing

Welcome to the forums!

First I would suggest all the standard scans. Malwarebytes and an A/V scan at the minimum. Then you could run a sfc/scannow to check for and repair any corrupted system files, I've added a link to a tutorial on how to do that if you haven't before. But run a good deep scan by your malware and anti virus first.

SFC /SCANNOW Command - System File Checker

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Hi guy

1st time posting in a tech forum so if I miss out any details or anything let me know or if Ive posted in the wrong board could a mod be kind enough to move to the correct board :)

I have Vista on a Dell Laptop. Quick backstory, Ive been a longtime user of the free version of AVG as my AV, around a month ago when I tried to upgrade to the 2011 version I had an installation error and couldnt get it installed, so for around a month I used PC Tools AntiVirus as my AV.

Last night PC Tools Antivirus froze during a scan, it had done that once before but when I restarted it was fine. I was unable to restart when I noticed the freeze as I had a few poker tourneys running and it didnt close when I hit End Task so I left it frozen on the screen for around an 2-3 hours. My whole comp then completely froze and wouldnt respond at all so I had to do a hard reboot. When I got back in my settings have been randomly changed and/or disappeared. MSN no longer auto remembered my username and password, Skype didnt remember my password and gave me the new user screen at startup, Itunes is giving me an error about being unable to connect to the sync server, Chrome had returned to default settings and when I ran a game from CD it couldnt auto find my last saved game (Normally has a button for continuing last saved game, this was greyed out with error message about an XML parsing error). The tech support for the game told me to delete the settings folder which I think has worked but... Read more

A:Windows Freezing, Explorer crashes

Start by getting rid of AVG - it's the weakest antivirus on the planet and your problems may well have been caused by malware that it's let through. PC Tools is not much better either (plus it's a huge drain on system resources).

Avast Antivirus Free is much more reliable, and the recently released "Outpost Security Suite Free" is probably the best free online security package currently available.

Avast Antivirus Free: http://www.avast.com/en-gb/free-antivirus-download

Outpost Security Suite Free: http://free.agnitum.com/

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After I turn on my computer and login to my account, I am able to use the computer for a few minutes before my computer freezes. I am able to move my mouse around, but every program and windows explorer is unresponsive. The computer unfreezes after a couple of minutes, but then freezes again after some seconds of use. Windows Explorer must restart often and many programs that automatically run on the computer close because of errors. The computer also takes a very long time to start up and can get stuck on a black screen. It is not any different in Safe Mode. The computer is an HP Touchscreen.


Windows Vista HOme Premium Service Pack 1
- Did you do any of the following:
- Run a scan with an updated anti-virus program?
Avast Anitivirus, but it found nothing.


- If you don't know your hardware specifications use Belarc Advisor
it creates a detailed profile of the installed soft~ and hardware on your system, including Microsoft
Hotfixes, and displays the results in your Web browser. All of your PC profile information is kept private on
your own PC and is not sent to any web server. NOTE: When providing this information please remove any
licenses, listed in the results.

Computer Profile Summary
Computer Name: Fredsohn-pc (in WORKGROUP)
Profile Date: Saturday, October 24, 2009 4:46:15 PM
Advisor Version: 8.1b
Windows Logon: Fred Sohn

Plan for your next computer refresh...
click for Belarc's System Management pr... Read more

A:Windows Explorer and Other Programs Freezing

Recently got a blue screen of death, and the computer won't start at all.

Is it possible that my computer is overheating? If so I can use the warranty.

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Hello.. please help.

My PC got infected by a virus or a worm C:\SUD\SSOW\sep.exe and everytime I will open windows explorer, the " windows explorer experienced a problem..." message would appear and then it would freeze. It is only after I end the explorer.exe process that the pc would run again. Now I cannot open windows explorer because of that, all applications are running well except for the windows explorer.

I managed to delete C:\SUD\SSOW\sep.exe by Malwarebytes anti-malware but still windows explorer acts the same. please help.

Thank you.

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 4:19:47 PM, on 12/20/2009
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Boot mode: Normal

Running processes:
C:\Program Files\Windows7\RunMe\RunMe.exe
C:\Program Files\Windows7\VisualTaskTips\VisualTaskTips.exe
C:\Program Files\Softwin\BitDefender10\bdmcon.exe
C:\Program Files\Softwin\BitDefender10\bdagent.exe
C:\Program Files\Internet Download Manager\IDMan.exe
C:\Program Files\SpeedBit Video Accelerator\VideoAccelerator.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\Digsby\lib\digsby-app.exe
C:\Program Files\Skype\Plugin Manager\s... Read more

A:Windows Explorer Freezing All the Time

Please follow the instructions here http://www.techsupportforum.com/f50/new-instructions-read-this-before-posting-for-malware-removal-help-305963.html for further assistance.

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I keep getting error popups where Windows explorer and Dr Watson PostMortem encounter a problem and need to shut down and my computer freezes up. Also A Script error has now suddenly became a problem.

I been thru the "five steps" and Elf and I have managed to break some of my issues down (slow PC), but these errors remain. Here are my logs for Hijack and Panda..... if you want one from Spybot too, just ask please.


Panda. log.txt

If you have any questions on the specifics of my script problem, please let me know.......

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 9:36:32 PM, on 9/9/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16705)
Boot mode: Normal

Running processes:
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\TPSrv.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PsCtrls.exe
C:\Program Files\Panda Security\Panda Antivirus Pro 2009\PavFnSvr.exe
C:\Program Files\Panda S... Read more

A:Dr. Watson and Windows Explorer keep freezing me up!!!!

Youve got to be kidding me!!!!!! RegCure?!?! Fix Dr. Watson???? Thats what STARTED my problem!!!!!! Fix-Windows-Errors.com......hmm..... lets just say its the same old inexperienced user getting rid of keys he shouldnt have without knowing he was doing it.... smile on his face...... "OOOooooo..... Miracle cure!!!!" cussing:

Im not gonna bump this thread yet cause Im probably gonna just use my recovery discs when I get them. UNLESS you guys can help me!

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Got a user keeps having Explorer crash the same way at random intervals.
We have:
Rebuilt the laptop
Updated all drivers
Replaced a motherboard.
IT even happened to her on a loan laptop(!)

Anyone got any suggestions?

What more information do you need.

A:Windows Explorer keeps freezing? Any ideas?

Does the issue come up when you are in Safe Mode?
Safe Mode

If the issue does not continue in Safe Mode... Try the following link
Troubleshoot Application Conflicts by Performing a Clean Startup

If it's happening on the loaner laptop, could it be an infected USB? Try to find similarities in what she has been doing on the computer. ie websites she visits, downloads, installed programs etc.

I would also try a couple virus/malware scans to see if that may be causing the issue.

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So sometimes when I try to click the bottom-left start icon, it suddenly does not work. I hover over it but it doesn't change color nor work at all, but after i restart explorer.exe from task manager it starts working again. This happens randomly, and can happen again in a short while after restarting explorer.exe. I have this same problem on another computer running Windows 8.1 and I have not installed anything extra on that computer yet. I saw someone say disabling OneDrive syncing would solve this problem, but even if I did that it is still occasionally freezing up. The only thing that doesn't work is the bottom-left button, but since I don't use anything else but that button to go to the start menu, I'm not sure if the start menu is frozen as well and I will check that next time the freeze occurs. This has been pestering me a while now and is a bit problematic since even event viewer doesn't have any information on it.

EDIT: The problem doesn't seem to be explorer.exe as a whole, since the taskbar works and windows open and close properly. I can also view and use explorer.exe normally (browse files and folders and open programs). However, the charms do not appear and the start button in the bottom-left doesn't work at all, i can't click it to get to the start screen nor right click it to show the menu. In other words it seems to be the start menu freezing, but there's nothing in event viewer that would indicate a problem. Restarting explorer.exe fixes this problem tempor... Read more

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Hi all,

I can open C: E: Desktop everything with the exception of D: !!
I've got two HDs C: and D: on my laptop. I don't know if they are physically the same neither if that matters.

So I open Windows Explorer and then I click over D: normally the content of D: should be shown. It happens sometimes but in the majority of the cases a white screen appears and Windows Explorer Freezes! After a while Windows Explorer returns to its normal state and the content of D: appears!

I would like to know if there is anything that can be done to solve this problem.

Thank you,


A:Windows Explorer Freezing when accessing D:

run chkdsk /r

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My laptop was getting the BSOD but has stopped and is now just constantly freezing and windows explorer is crashing and restarting which basically I can't do much between the crashes and restarts.. Any way to fix this?

A:Windows Explorer freezing and restarting


If this issue started occurring after doing some recent software changes on your computer, then I would suggest you to restore your system back to a date when it was working fine. System Restore will affect Windows system files, programs, and registry settings only.

For System Restore steps, you can refer to the URL mentioned: http://windows.microsoft.com/en-US/windows7/products/features/system-restore

If the issue still persists, run a test on the Hard Drive to confirm functionality. If you get any error code, make a note of the error code.

Keep us Posted

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I am running windows 7 on a refurbished hp envy 17, which I purchased about 4 months ago. The computer usually works really well; however recently I noticed that if I open a windows explorer window from within another program (ie - selecting download location of a file) the computer invariably slows down for about 15 seconds and then freezes. I don't have this problem when I open windows explorer by itself from the start menu or if I browse files from my desktop (via my computer).

I was wondering if anyone could offer me some guidance on how to figure out what is causing this.


A:[SOLVED] Windows 7 Freezing When Opening Windows Explorer From Another Program

Hello JayMan11 & welcome to TSF

I don't think it's a problem with windows. What browser are you using? Do you use any Download Managers?

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I have been trying to back up my data onto DVDs and I have tried using Nero9 and Roxio 10 and in each case the DVD burns fine, but each time I try to read it in Windows Explorer, although it lists all the data that is burned on the disk, it freezes and will not open any file type, or folder on the burned data dvd.. help!?!??!!

A:Windows XP does not read a burned DVD-RW disc without freezing in Windows Explorer

If there is a "Firmware" update for that dvd drive, I would update the firmware .

If it is a store bought PC, Make and model of PC

If it is a custom built PC, Make and model of DVD drive.


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I have been trying to back up my data onto DVDs and I have tried using Nero9 and Roxio 10 and in each case the DVD burns fine, but each time I try to read it in Windows Explorer, although it lists all the data that is burned on the disk, it freezes and will not open any file type, or folder on the burned data dvd.. help!?!??!!

A:Windows XP does not read a burned DVD-RW disc without freezing in Windows Explorer

I'm not sure about how to fix this, but my advice would be not to use re-writeable discs anyway, especially as backups, I've found them problematic in the past.

I suggest using DVDR's (+ or - doesn't matter), ok they are only writeable once but they are more stable and they're a lot cheaper anyway (I buy 100 for ?15), and also you might consider an external HD for backing up.

In my experience RW discs are more hassle then they're worth

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Hey I'm sorta new here, so I don't know what kind of information I should be providing, but I'll do my best at explaining my current situation.

So yeah I went on vacation to China for 6 weeks, during which the computer that is broken had not been used. After I get back, I decide to burn some music onto a dvd disc. When I put in the disc, I realized that I had already put some files on there, so I decided to use windows to erase the disc. After about an hour of no progress, I decided to cancel it, only to get the message that windows explorer had stopped working. I thought, alright, no big deal, I could just start it again. But this time, I could not even open the My Computer section without it freezing again. (Note: I did not open My Computer prior to starting the disc erasing process, so I do not know if it was the disc that caused it or if it was something else.)
The weird thing is though, that this only happens when I try to do anything related to My Computer. I can access my documents fine, it's only when the My Computer section is specifically opened that Windows explorer freezes. I tried opening My Computer up in Safe Mode and initially had the same problem, but after I decided to type C:\ into the address bar, I could get into My Computer fine. When I tried that in standard Windows boot mode though, it still did not work.

I do not believe that it is a problem with my hard drive or my disc drive, as I have xplorer2 lite and that can access everyth... Read more

A:Windows explorer freezing whenever I am opening My computer

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My PC started this about 2 weeks ago. Windows explorer works but 2 things happen. If I right click to move or copy to another folder, the pop-up window showing the "moving from here to there" never goes away. Same with copying. The move actually happens and explorer still functions, the pop-up stays ad nauseum. Secondly, if I try to rename a file, as soon as I'm done renaming and hit return, explorer freezes entirely. I've been living with the task manager open. Please help me.

A:Vista x64 windows explorer freezing problem

Vista x86 windows explorer freezing problem with right click nothing work

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