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Help w/ fingerprint sensor; HP Compaq 6910p...

Q: Help w/ fingerprint sensor; HP Compaq 6910p...

Hello there. Can someone please help me in my attempt to get my fingerprint sensor operating correctly. I think I have the drivers, however, there doesn't seem to be any way to launch an install program or setup the sensor for use. Please help...I have heard something about "credentials manager" but I can't find that either and also "protech tools" another file/program I just don't seem to have. Please help ???

RELEVANCY SCORE 200
Preferred Solution: Help w/ fingerprint sensor; HP Compaq 6910p...

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Help w/ fingerprint sensor; HP Compaq 6910p...

When did the problem begin, for you? From the onset, and if your computer is new, I suggest that you call HP.

Did you install OS & software from HP disks, or use HP's system recovery, or a set of HP recovery disks?

What is your firewall?

IBM Thinkpad, now Lenovo Thinkpad laptops with fingerprint sensors failed, 18 months ago, with Zone Alarm. About a yr after switching to XP's FW, the finger print reader stopped working. I called Lenovo. They determined that the reader was working, but the software was not working. They offered advice, which failed. AND, because the problem was software, the problem did not warrant a visit by an IBM / Lenovo tech.

You are not alone. Hopefully, this HP forum will help you.
http://h20000.www2.hp.com/bizsuppor...957&prodSeriesId=3357377&tx=6910p fingerprint

RF123

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RELEVANCY SCORE 74

Hi, I'm a happy owner of a Dell E5270 and on The base plate there's a fingerprint sensor. However, when I install the recommended drivers there are no biometric devices. What is visible (in device manager) is Dell Control Vault w/o fingerprint sensor. Is it possible that there is a sensor but that The system lacks the optional fingerprint unit inside the laptop housing? There are no exclamation Marks in the device manager.
Secondly I've found the Dell DW5811E 3P10Y wwan card for the dell e5270 at a bargain price but i would like to know where to finf the cables in the housing? .

Thx!

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RELEVANCY SCORE 73.6

I am using win 8.1 (fully updated) and used to have working fingerprint logon. Now it stopped working. Suddenly I can not use Lenovo Fingerprint Manager Pro (V 8.01.42(x64)) anymore. Whenever I try to start the application, it asks me for my Windows password, but then responds - "The device is not connected to the computer. Please insert the authentication device." OTH, in the device manager, under Biometric devices, I see Synaptics FP Sensors (WBF) (PID=0017) Also windows fingerprint sign-in option is greyed out. Any hints, what can I check?













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A:Fingerprint manager pro no longer recognizing fingerprint sensor (T440s)

Try this:
1.  reboot and then press F1 at "Lenovo" logo to enter BIOS setup
2.  Change to "Security" menu
3.  change to "Fingerprint" item
4.  Choose the option for "Reset Fingerprint Data" - what happens?
5.  Press F10 to save and exit
6.  Try to enroll fingers again - what happens?
 

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RELEVANCY SCORE 72.8

Something is weird with the fingerprint sensor. When it works, it works instantly and recognizes my fingerprint right away, no matter which part of the finger I use. The problem is that it's *constantly* forgetting my finger. It'll work fine, then I'll close my laptop and come back in a little bit and it doesn't work at all...fails three times and have to use my PIN. Once that happens it doesn't work again, at all, until I re-enroll my fingerprint at which time it works perfectly again for some time. I end up having to re-enroll once or twice a day. Lenovo Vantage pulled in a new version of the driver package today but it didn't help...the issue just happened again. Anyone know what the cause might be?

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RELEVANCY SCORE 69.2

I have a HP compaq 6910p Laptop last month the disk crashed, so i purchase a new 200 GB hard disk.
I also purchase a copy of windows xp pro. when I start the computer with the new disk it gets to the point
where I have to type F8 after pressing F8, this is what It says " windows did not find a hard drive in your system.
I do remember years ago when compaq systems had a small boot section on the hard drive. Do I need to flash the bios'
 

A:Can't install Xp on compaq 6910p

when u install windows xp put the disk in reboot the computer and press i think F11 or F 12 to get to the boot menu. u should see choices such as cd drive etc. have it set to boot from the cd drive then u should see the message press any key to boot from the cd hit enter and go from there.im assuming the computer originally came with xp pro?if not if it came with vista or windows 7 u will have to go into the bios and change it from ACHI to ATA SATA or IDE compatible for windows xp to run correctly. also make sure there is xp drivers for your computer if not it will be very hard to find them.hope this helps u.
 

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RELEVANCY SCORE 69.2

my laptop started by having a blue screen everytime i lift it up. it would say it has experienced a problem and it has shut down windows to avoid damaging....now its powering on : the power LED is on,fun is moving and i can feel the HDD running. I have done research on how to slove this issues and even tried all the troubleshooting skills i got. i have tried the isolation method where i have left the motherboard attached to nothing but no any response. i have cleaned and reseated the RAM but nothing is workin. I have removed everything including the CPU but nothing seems to work.I have also connected to an external monitor but displays nothing. i have checked the display cable,its intact and event cleaned the contacts. Nothing seems to work. Even without the CPU its powering on just like when it has everything. Nothing seems to change at all. even draining the CMOS battery. which other option should I consider??

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RELEVANCY SCORE 68.4

Hello I own a Laptop Compaq 6910p, with Windows 7 Ultimate x86,  as operative SystemI have an issue about two unknown devicesFirst one:Bus PCI 0, device 3, function 0(code 28)Second one:Bus PCI 0, dispositivo 3, función 3(code 28)I have reinstall everything and can't identify what is missing....Thanks in advance.

A:Driver request Compaq 6910p

Hi, Please check if all drivers have been installed from link below. http://h20564.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=3357379&swLangOid=8&swEnvOid=4054

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RELEVANCY SCORE 68.4

Hello everyone!!!
On this laptop I have quick launch panel which is on touch. Only wireless key is broken so I can't enable wireless network connection. Can aynone tell me how to enable it manually?

A:HP Compaq 6910p wireless problem

  
Quote: Originally Posted by xDinichx


Hello everyone!!!
On this laptop I have quick launch panel which is on touch. Only wireless key is broken so I can't enable wireless network connection. Can aynone tell me how to enable it manually?


Question: Is it enabled in the BIOS? What does it say in Device Manager? Is the wifi device shown as working OK, or is there an alert showing?

Cheers!
Robert

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RELEVANCY SCORE 68.4

I need some help , for my notebook Compaq 6910p , the big problem that I cannot install the drive of display AMD when I installed windows 8 ....Kindly Advice ?

A:For Compaq 6910p - i need the drive for display

You could try drivers from www.hp.com. Unfortunately, the newest ones they offer are for Windows 7. They ought to work, although you may have to install them in compatibility for Win7.

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RELEVANCY SCORE 67.6

Hi,        I have hp compaq 6910p laptop. This laptop has a sim card slot. I have a airtel(india) simcard, Now I just want to establish internet connection through this.                       Above snapshot shows hardware details. Help me to setup a internet connection,                     Thank you in advance....













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A:Hp Compaq 6910p, can i use the sim card slot for/as built in...

Hi: In addition to a SIM card, you also need to install the supported WWAN card which goes under the keyboard. Please consult the service manual for the supported WWAN cards and part numbers. I highly doubt you can get them anymore.

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RELEVANCY SCORE 67.6

PLEASE HELP... i intalled windows 8.1 64 bit on my hp compaq 6910p sadly, i began to have bad graphic with games lags, so i installed ati mobility radeon x2300 driver mannually of win7 64 bit , since of the windows 8.1 is not available for my hp compaq 6910p. she worked fine once but now she is having the black/blue screen issues, especially when i play videos.so i disabled the  radeon x2300 driver now she is fine, BUT the resolution became ugly again and the games perfomance is gone.. please! help i real need the dispay driver that could work fine of a way to fix the present issue. thanks in advance..Spoiler (Highlight to read)   

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RELEVANCY SCORE 67.6

I am cursed with the ability to type 140 words a minute. No really. ONE HUNDRED FORTY WORDS A MINUTE as in                 'Gosh, you type fast---can you type this report up for me, here are the notes. T-H-A-N-K-S!!! My Neanderthal Pre Pottery A lugable, known as a Compaq 6910p is dog slow, won't handle some suites such as Sony SOUND FORGE (64bit) or SONY MOVIE MAKER and a host of other programs. It's running a Centrino vPro 2.0GHz chip, barely there 4GB ram, a WD 1.3TB HD an almost useless 380MB integrated Video Card and the bottleneck of a G55 Chip set. So get a new laptop? S-U-R-E?!!!  I've felt up FIFTY, that's 50 laptops and they all have those hedious CHICKLET key boards that are not springy and hurt yer fingertips. Is it possible to REFERB my Compaq 6910p will all new innerds? Does anyone make a keyboard as good as my Compaq?FYI, I bought this Compaq for $150.00 in 2013 as my Greek Donation Computer. When ZORBA THE TAXI DRIVER flung my Computer bag to the ground and shattered by flimsy Lenovo-Won't now Go Core i5 17" Laptop, my backup became the Starting QB and has never left my side. I'm tired of using soot and berries to paint hunting scenes on cave walls.  I want a moderne 'Grandpa' box (I sneer at iPADS) with a good key board as my Compaq 6910p (and as tough as my 'Business Computer).

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RELEVANCY SCORE 67.6

Hello Forum I´ve got a Dockingstation for my old Compaq 6910p to connect the DS to my HDTV via DVI to HDMI.Woks fine but there is no Sound. MY GPU is the Radeon X2300.MY Compaq has no DVI or HDMI.I dont wanna miss the digital Sound.The DVI at the DS is a DVI Dual Link. Thank you for your help  Hallo Forum  Habe mir eine Dockingstation für meinen alten Compaq 6910p zugelegt damit ich diesen von der Dockingstation via DVI (Dual-Link) nach HDMI an mein TV anschließen kann. (Laptop hat kein DVI und kein HDMI) Klappt alles bestens. Nur das mit der Audioübertragung funktioniert nicht. (ja es ist möglich von DVI auf HDMI Audio zu übertragen) Habe die Grafikkarte Radeon X2300 im Laptop. Hat jemand schon einmal mit diesem Fall zu tun gehabt? Das Probieren mit verschiedenen Treibern hatte leider nicht das gewünschte Ergebnis. Muss man vielleicht eine Kombination an Treibern installieren? Möchte ungern ein zweites Kabel (Anaolg) legen und auf den Digitalsound verzichten. Vielen Dank an alle, die sich der Sache annehmen.    

A:Compaq 6910p + Dockingstation = No Audio via DVI to HDMI

Hi,ich kann bei dem Problem mit Audio nicht wirklich helfen.Habe selbst einen Compaq 6910p und überlege wie ich die Auflösung erhöhen könnte um eine einigermassen sinnvole Augabe an meinem DVI fähigen LED Fernseher zu bekommen.Daher würde ich gerne wissen, welche Docking Station du verwendest und was für Auflösung kommt dabei am DVI Port raus? Viele grüße

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RELEVANCY SCORE 67.6

Hi all. I was wondering if someone can help me to improve the performance of my compaq 6910. Seems to take a little while to boot and also office 365 runs quite slow. I realise that my laptop is old, im not expecting miracles just hoping there are a few tricks/tips that i can use to give it a kick up the bum. Here are a few details ..... OS--                     Windows 10 ProProcessor --     intel core 2 duo                                CPU T7500 @ 2.20GHZRAM--                 3GBSys type--        64-bit, x64-based processor  I have updated the drivers so there are no "other drivers" with caution signs. (thanks to a very helpful HP volunteer on here) Havent done a ( C: ) clean up or defragged. --- Local disc, NTFS, 49GB used 24GB free.  This is a second hand laptop with hardly any of my stuff on so i could do a reset but at the mo i am using windows 10 pro and would like to keep it that way. Any help would be much appreciated.

A:Compaq 6910p. Improve speed of laptop

Hi: You will want to do the disk cleanup and defrag. The only two things you can do to speed up the performance a little would be to throw some money at it. Increasing the memory from 3 to 4 GB will help a little on a 64 bit operating system, plus it will allow the memory to run in DDR mode.  It is currently running in SDR mode now. You would remove the 1 GB chip and install a 2 GB chip. https://www.newegg.com/Product/Product.aspx?Item=N82E16820231155 The only other thing you could do, but it would be pretty expensive would be to install a solid state hard drive if you can reinstall the W10 operating system that came with your PC from the reseller.  

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RELEVANCY SCORE 66.8

  Hello,  I upgraded my HP Compaq 6910p from W7 to W8.1 64bit, but now my resolution can not be set to the correct value from 1440 x 900. But it goes to 1087 x 768, and in the "device manager" I see the display adapter as a Microsoft Basic Display Adapter and not as the Ati Radeon X2300 what it should be... Probably W8.1 is not supported and I have to go back to W7, or can someone tell me where I can find the driver???  Best regards,Henk.

A:HP Compaq 6910p Windows 8.1 ati-radeon x2300 driver

Hi: You are probably right, but give this a try before you reinstall W7... Download and run the W7 x64 amd radeon graphics driver from your notebook's support page. http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=3357379&swItemId=ob_78384_2&swEnvOid=4059 Then manually install the driver if the auto install doesn't work.

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RELEVANCY SCORE 64.8

Hi. Help me to add one user fingerprint data to diferent OS in one laptop.So, i have - HP elitebook 8470p - Synaptics FP Sensors (WBF) (PID=003d) - two OS Win7 and win10 (i can select only one to load) - same user for both OS First i add 2 fingers in one OS, and it work.Next i try to add same 2 fingers to other, but "error - finger already regested". It's mean that theris some other user (i am , already added by other OS) who have the same fingerprints. And i can add it again.  I try several times to fix it.but no result. In the begining was different fingerprint sensor driver and HP securiti software in OSes.Then i install same to both.Make reset fingerprint sensor in bios and delete all fingerprints in hp security.But still no result... This is my curent driver and software:sp72896 Synaptics WBF Fingerprint Driversp74101 HP Client Security Manager (American, International) P.S. in other laptop i have 3 OS!!! Win7+Win7+Win7. And no troubles with fingerprints. One user for all OSes.

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RELEVANCY SCORE 64.8

I was very kindly helped by Aca Candy recently with a blue screen problem. Unfortunately I had to have my laptop reformatted. Now for some reason I cannot use the fingerprint sensor. I try to open the program but no luck. I am running vista business, software program is ATSwpNav
and I have a Lifebook P7230.
Incidentally as the notebook is only now 2 months old I did try the supplier an internet seller called Laptops Direct in the UK, they are a total waste of space! Looks like I am on my own??
Anyone wishing to help would be most welcome
 

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RELEVANCY SCORE 64

Has anyone been able to figure out how to get the fingerprint working after windows 10 upgrade on the Elitebook 8740w?

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RELEVANCY SCORE 64

Neither the fingerprint sensor or the HP SimplePass software are working after a recent Windows 10 update. Tried updating, repairing, reinstalling both the Validity Sensor driver as well as the SimplePass software but it still does not work. Read many posts in these forums and tried various suggested solutions but none of them solved the problem.

A:Fingerprint Sensor does not work

#HPExpertDayThese should help:http://support.hp.com/us-en/document/c03718240andhttp://support.hp.com/us-en/document/c03653209Workd for Win 10 too.

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RELEVANCY SCORE 64

So I have an HP Envy 15 j111tx.I have Windows 10(64-bit) installed on my computer, I want to log on to my computer by using the fingerprint scanner, but it won't work. I will swipe my finger and it won't even light up. I don't know what to do and I dont want to do something to make it worse.  PLEASE HELP!!!!HP Envy user

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RELEVANCY SCORE 64

I have a ThinkPad T460s and recently the fingerprint sensor stopped working. It would not light up at the log in screen. I removed the saved fingerprint and tried to re-add it but after it I put in my pin, it does not prompt me to input my fingerprint. It the cursor just spins. At that point I reinstalled the drivers and ran the latest windows updates. Still the same issue in addition to another. Now I also have the option to remove a fingerprint, when I click remove, it does nothing. I have updated every system driver as well as BIOS. I have removed fingerprint data from the BIOS. I have tried enabeling and disabling Windows hello from Group Policy. I tested it on a seperate user account and it is working on that account. Any help would be appriciated, I can provide further detail if needed.

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RELEVANCY SCORE 64

Hi all! I just got my 6st gen Carbon X1 - beautiful device, I'm loving it. BUT! Out of the box the fingerprint reader didn't work properly. Kept disconecting. So I updated WIN 10 and installed all the drivers plus the BIOS. Now, under the Device Manager, it just says "This device cannot start (Code 10)". I tried reinstalling the drivers, manually and through Vantage - no go. I keep reading that this turns up as a problem sometimes, but most people solved it through driver reinstalls. Doesn't work here. So, before I return it - any ideas? Thanks.

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RELEVANCY SCORE 64

I had a lenevo x240 model withoit fingerprint. I bought a new x250 palmrest with fingerprint sensor and installed. I have all the trackpad, keyboard working. I cannot get the fingerprint sensor working. I have investigated different threads like   http://diy.mironto.sk/thinkpad-x240-replacing-touchpad-and-keyboard/ .  I have installed drivers for the fingerprint sensor but i cann't get the fingerprint sensor working.  Any advice  Thanks 

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RELEVANCY SCORE 64

I have a 3 month old L460; the fingerprint sensor has been sketchy from day one - I often had to select ?alternate log in?, and then return to the fingerprint log in to get it to work.  But tonight it refuses to read the sensor at all.  And since I never actually set up a log in password, I can?t get into the machine to check drivers, etc.  Any suggestions??

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RELEVANCY SCORE 64

I recently refreshed my pc which led to unistalling of my fingerprint sensor of my laptop.!!! Now I am not able to find the driver for my fingerprint sensor. Any help will be highly appreciated.!!!On the uninstalled apps the information about the driver is as follows:Validity WBF DDF-Validity Sensors, Inc.-4.5.228.0

A:Fingerprint sensor for my laptop.

@R_Chauhan? System Website Driver Support Pages:HP ENVY Notebook - 15-k112tx Find the Validity Sensor Driver in CategoryDriver - Keyboard, Mouse, and Input Devices > Validity Fingerprint Sensor Drive sp72143.exe (26.0 MB) Full Information and Download:Validity Fingerprint Sensor Driver  When you see a Post that helps, inspires, provides fresh insight,or teaches you something new, click the Thumbs Up on that Post.Fixed / Answered? Click that post Accept as Solution to help others find Answers. 

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RELEVANCY SCORE 64

Hi all,I bought the laptop with Windows8 on it. At the time the login via fingerprint worked quite well, sometimes the sensor was not blinking and using it nothing appened...at the end of the day I had to use the login via password.I week ago I updated my OS to Windows 10, since then the fingerprint login is not available any more (the sensor does not blink...)..let's say it works 5% of the times.This is quite annoying. Do you have any suggestionthank you in advanceMatteo

A:After startup the fingerprint sensor is not available (does ...

humm not sure if i got it .. but if you upgraded your windows to 10 .. you need to re install the fingerprint driver i had this issue on my laptop i installed the latest driver and its working

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RELEVANCY SCORE 64

Recently my omnipass fingerprint swipe for my passwords isnt working. the program doesnt open when i try to open it or when my computer starts. also, the button inbetween the left and right clicker on my laptop, the button that can be pressed to scroll up and down, isnt working either. These both happened after the same restart. Thanks
 

A:Omnipass Fingerprint Sensor

Also, Windows defender wont open.
I tried updating my symantec antivirus and this message came up saying something is corrupted??? :
The following Symantec products and components are installed on your computer.
> Avenge MicroDefs25 SavCorp10
> LiveUpdate
> Symantec AntiVirus Corporate Client

Initializing...
Connecting to liveupdate.symantecliveupdate.com...
Downloading catalog file (1 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (2 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list
Downloading catalog file (3 of 4), product up-to-date.
Downloading catalog file (4 of 4), complete.
Opening update list
The digital signature found on the catalog file has been signed by Symantec Corporation.
Processing update list
Opening update list
Processing update list

The following updates have been aborted:
> Avenge MicroDefs25 SavCorp10 has 1 aborted update(s).
Reason:
LU1847: LiveUpdate could not determine if there is an update for this product because the update list for this product is corrupted.

LiveUpdate session is complete.
 

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RELEVANCY SCORE 64

The sign in options settings are not showing an option for fingerprint set up or even the Windows Hello setup option. I have installed the validity fingerprint sensor driver but even then the problem is same.

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RELEVANCY SCORE 64

Hi I used to use fingerprint basically every day and now it stopped working. Not sure if it was after any sw update because it happens automatically. Sometimes it requires computer reboot that I am forced to do but if there is no restart required I guess I have no notification that there was any sw update. I downloaded latest Fingerprint driver from lenovo site but you can see the result below. I am on Windows7 64 bit. Thank you R 











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A:Fingerprint sensor is not detected

Hi Cimenta,
 
Welcome to Lenovo Community Forums!
 
I?m sorry to hear that fingerprint reader in your Lenovo ThinkPad is not getting detected properly.
 
Could you please check whether fingerprint reader is enabled in BIOS? Also, reset the internal finger print data in BIOS and check.
 
Hope this helps! Do post back if issue persists.
 
Best regards,
Mithun.




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RELEVANCY SCORE 64

I've been trying to figure out how to get my fingerprint sensor working but have run out of luck. I'm hoping for someone to go through it with me step by step.  Below is the problem I keep having. Everytime I swipe my finger to setup it up, it always say that.     The driver is also updated.  

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RELEVANCY SCORE 64

I have contacted with customer care many times....but no response was given . And I also visited service center chandigarh and they said that the scanner will be replaced and it'll take 4-5 days. But due to shortage of time i was not able to give them the laptop for repairing. This is in onsite warranty , so kindly replace this scanner  and do needful .
Divesh Gupta
[edited]
 

A:Fingerprint sensor not working

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

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RELEVANCY SCORE 64

Hi!Here is my first post. it's related to fingerprint sensor. Machine is a T570 "out-of-box" with Win 10 PRO. I ran MS Windows updates then Lenovo updates through Lenovo companion program.I notice after applying proposed fingerprint driver (Synaptics Metallica MOC touch FP driver - V5.2.3515.26)  sensor doesn't work anymore ... To log in I'm forced to use the PIN code or password way. Sensor no longer recognizes my finger. In fact it is the sensor itself that is no longer functional (no light). Obviously before I tried to configure the sensor again but without success ... Using the previous driver through drivers manager, everything works again (5.2.3512)Has anyone had the same problem? Thanks in advanceRegards

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RELEVANCY SCORE 63.2

sir/mam i download and install the Validity Fingerprint Sensor Driver2.1.0.2 Rev. A from your website File name:sp45217.exeafter installation it says you have to restart your computer then doesn't happen any thingplease tell me what to do 

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RELEVANCY SCORE 63.2

 Hello, I have recently purchased a HP ProBook 450 G2 with Windows 8.1 being preinstalled and the possibility to install Windows 10. So I did, but shortly after the installation has finished I realized that the login with fingerprint, respectively the fingerprint function in general, does not work anymore with Windows 10 so this function which I actually paid for became useless.I tried installing HP ProtectTools etc.. but I couldn't find anything for my Notebook model. Also my hotkey for birightness and mute key are not working, i have download the drivers and it aint works.Sometimes i face no voice when i plug headphones. Also i sometimes face that my system shows some graphical lines when i turn my sytems that seems LCD issue, dont know why i am facing these issues with windows 10. When i connect my phone to the USB port, and the lid put down after sometime it aint strat my laptop. Then i have to remove and plug again the battery to start work. Is anyone having the same problem with this model, or is there any solution? Please help  

A:HP Probook 450 Fingerprint Sensor with Windows 10

hey having exactly the same problems, since i upgraded to win 10

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RELEVANCY SCORE 63.2

My fingerprint sensor does not work any longer after update to Win10-64 Version 1607. I am using the latest Win10 build, the latest BIOS Version 1.15 and the latest version of the fingerprint sensor driver (Synaptics Metallica Touch Fingerprint Driver) Version 5.1.311.26 from 14.7.2016. Uninstalling the driver completely and re-installing it helped for one reboot to re-activate it, but this is no stable state, the fingerprint sensor is unavailable after the next reboot. Surprisingly the fingerprint sensor is still offered as a logon option, although iinactive. Soon thereafter there is a message during the final stage of the reboot ('there has been a problem...') and it's completely gone and completely gone. Obviously Win10-64 Version 1607 and the fingerprint driver does not like each other. Any solutions available?

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RELEVANCY SCORE 63.2

Summary: Fingerprint Seonsor not starting. Troubleshoot says driver is alright Details: I received an alarm from Windows Defender saying there is a device driver issue with my laptop a couple of days back. (Image 1) in attachment. On checking the device manager it shows that the device could not start with an Error Code 10 (Image 2) and the driver is up-to-date (Image 3).  I contacted Lenovo Support and they simply gave me the link to the drivers again (kind of pointless when the drivers are already up-to-date) but it changed nothing. Windows Settings show that Windows Hello is not available for the device (probably because it can't detect a fingerprint sensor) at all (Image 4).  I have tried uninstalling and reinstalling the device. Have tried disabling and enabling it. Drivers reinstalled. Nothing has worked so far.  Anyone else who faced such an issue and was able to resolve it? Please help.

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RELEVANCY SCORE 63.2

I've Tecra M5 with Windows 7, and I'm trying to set fingerprint software (protector suite QL) but old version is not compatible and new (taken from Toshibas site) don't work. It just says "cannot find fingerprint sensor device code 0xe7210005". hardware is integrated.

In system is unknown device ACPI\TOA620A but it can't be updated. Windows don't find drivers and loaded packet (driver_fingerprint_upek_TC00237700A) or (2.19C_package) has no driver that would fit?

A:Tecra M5 - Cannot find fingerprint sensor

Hi karikana,

Have you removed the old version of fingerprint software before you installed the new version? Remove it in control panel > uninstall programs and remove the software before you install the new one. Also use a registry cleaner like Ccleaner to clean the registry.

Does fingerprint work with preinstalled OS from Toshiba?

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RELEVANCY SCORE 63.2

I've been using the new 6th gen X1 Carbon for about 2 months now. All of a sudden today, my fingerprint sensor does not work. When I turned on my laptop, I tried using the fingerprint sensor for log-in. The sensor won't even flash (orange for failed, white for success). Did anyone have this similar issue? How do I fix it?

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RELEVANCY SCORE 63.2

Is it possible to use Fingerprint sign in on my pc?If yes then pls give me solution.Thanks.

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RELEVANCY SCORE 63.2

Hello I recently installed Ubuntu 16.10 on my HP ENVY K212ne and I want to use it as default.( my previuos OS was Win10)I will get this output with "lsusb" command in terminal : Bus 001 Device 002: ID 8087:8001 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubBus 003 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hubBus 002 Device 005: ID 0a5c:216c Broadcom Corp. BCM43142A0 Bluetooth DeviceBus 002 Device 004: ID 138a:0050 Validity Sensors, Inc. Swipe Fingerprint SensorBus 002 Device 003: ID 05c8:036e Cheng Uei Precision Industry Co., Ltd (Foxlink) WebcamBus 002 Device 002: ID 3938:1080 Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hubwhich means that my fingerprint sensor ID is : 138a:0050I tried to use fingerprint sensor , so I searched on the net and found two applications named "fprint" and "Fingerprint GUI" . But my sensor couldn't find  in "Supported readers" :Fingerprint GUI at Launchpad & fprint at Launchpad.How can I find fingerprint sensor drivers ?I should mention that when I bought this laptop , Ubuntu was installed on it as default (but I don't know which version) .

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RELEVANCY SCORE 63.2

Lenovo yoga 900-13isk Bios c6cn39ww, I have been having trouble using the laptop, as soon as I move the screen it will go off, if I slowly move the screen back to a certain spot it will show again. it as if I just dim the screen, if I hook up an external monitor it works fine. what I've done so far, removed and reloaded the complete computer to factory, no help, I then removed the battery - reinstalled and again same problem., next I read the ribbon cable might be loose, I removed the back and moved the ribbon and did not get any flickers on the screen so My thoughts are the ribbon cable is good. I then re installed the lenova drivers and I'm having no luck repairing. I then ran the lenovo diagnostic, all passed until I got to Accelerometer interactive test it failed (9s)??? the error is unexpected values read from the sensor.and Gyrometer interactive test failed (39s)?? unexpected values read from the sensor.. I'm not sure what the 9s or the 39s stands for.also these test were run while the external monitor was connected in extended screen mode. nothing on the laptop monitor back light on just no desktop, the external monitor was perfect..Ideas appreciated. this laptop has been great its been used very little, basically just to read the paper in the morning, never droppedthank you

A:Fingerprint Sensor stopped working

I think you mistitled your post. 

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RELEVANCY SCORE 63.2

I am using Windows 10 on a laptop hp 4540s. Fingerprint sensor worked properly, but today suddenly stopped working. Even in the device manager will not be displayed. Please help me

A:Windows 10 fingerprint sensor problem

Hi @Meysam98?,  You may try to install below-mentioned driver: Validity Fingerprint Sensor Driver http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5229456&swItemId=ob_125839_1&swEnvOid=415...  I hope that answers your question.  I am an HP employee, the opinions expressed here are my personal opinions, not of HP. Make it easier for other people to find solutions, by marking my answer ?Accept as Solution? if it solves your problem. ***Click on "Thumbs up" button to the left side of my post to acknowledge the post ***

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RELEVANCY SCORE 63.2

I got an acer travelmate 6465WLMi running 64-bit Windows 7 and after some digging around I managed to get the smartcard and 4 in 1 cardreader to work with drivers from a different travelmate.
Only problem I have now is that I can't find any 64-bit drivers for the fingerprint sensor. When I went to check the first time device manager showed it as an SMSC fingerprint sensor but checking their site didn't help at all, does anyone know a working driver?

*edit*
minor update :
http://www.authentec.com/win7beta64.cfm didn't work although one site mentioned they're used in acer laptops...guess not in mine

A:Travelmate 6465 - fingerprint sensor

Hi Smashy,

Give this a try. Not sure whether it will work, but it's worth a try.

AcerPanAm.com

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RELEVANCY SCORE 63.2

Randomly the sensor just stopped working and in the sign-in options, fingerprint isn't even an option. Windows hello says it is not available on this device. The biometrics was hidden in device manager and I uninstalled it. Downloaded the drivers from the lenovo support site and restarted, which did not work. Now the biometrics isn't even showing in the device manager. Any suggestions? My experience with Lenovo has been a mixed-bag...by far the best thinkpad I've owned and it was working great until it randomly starts dropping wifi connections and now the fingerprint reader. I don't understand how things just stop working all of a sudden. I make sure to keep the system updated - are there bad updates out there?

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RELEVANCY SCORE 63.2

When ever i lunch my fingerprint software, it shows an error that fingerprint sensor not ditected, ensure to configure it properly. please how should i go about this???

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