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Laptop randomly shuts off completely with no warning

Q: Laptop randomly shuts off completely with no warning

Hello, I was wondering if anyone could help me figure out this issue. So this week my laptop would completely shut off with no notice like "Windows is shutting down". I only had a few things open at the time and it totally cut the power. My laptop was plugged in as usual charging. When I turned it back on check disk found some errors which it fixed and for a day or two everything was fine until it happened again yesterday. I'd like to find the issue before this becomes more serious.

Last night I did take a look at event viewer. I had an error 6008 about when the crash happened. And then a critical event 41 which seems to be related to the crash too. One other thing that I found when it first happened this week is this entry here which I'm unsure if I should be worried about.

My laptop is a Dell inspirion N7110 running Windows 7 Home Premium which I've had for about four years now. If there's anything else you need to know let me know.

RELEVANCY SCORE 200
Preferred Solution: Laptop randomly shuts off completely with no warning

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A: Laptop randomly shuts off completely with no warning

I found this thread, googling the Even 37 Kernel Processor Power error.

Event 37, Kernel-Processor-Power for all 8 Processors - Microsoft Community

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RELEVANCY SCORE 85.2

I have a 2year old hp Envy 15-j which keep randomly shutting down without warning. It may stay on for a minute or maybe 15-20 but then shuts down without warning. I can hear something running and wondered if it could be the fan and it shuts down due to overheating. Could anyone please help as it has hardly been used. Thank you

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RELEVANCY SCORE 85.2

OS Version: Microsoft Windows 7 Home Premium, 64 bit, Toshiba Satellite A665 series
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3890 Mb
Graphics Card: Intel(R) HD Graphics, 1721 Mb
Hard Drives: C: Total - 463566 MB, Free - 282592 MB;
Motherboard: TOSHIBA, NWQAA
Antivirus: Microsoft Security Essentials, Frontier Secure, Malwarebytes Anti-Malware

Problem
So my computer keeps shutting down. I just bought a replacement battery for my computer so I don't think it's a battery issue. I read some previous posts abut Windows 7 not reading their battery status correctly and shutting off the computer with a 50% battery message. However, If my computer shuts off with the battery attached, I am still able to turn on the computer, run windows startup, and load programs. Similarly, my AC power adapter is still able to charge my computer.

I don't use up a lot of memory either. I ran my virus protection software and it said that my computer was clean. Additionally, my computer doesn't seem to be overheated and there's nothing blocking the fan.

Any suggestions for narrowing down the problem? It started a few days ago.

A:Laptop randomly shuts off with no warning. Please help!

Have you run a temperature program to make sure the laptop is not running to hot?

Such as this:

Speccy - Advanced System Information Tool

Please then upload a screenshot of it with something like the snipping tool.
Please follow the above tutorial, and if there is anything you do not understand-ASK

Do you hear any unusual noises?

Anything unusual at all when the issue occurs?

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RELEVANCY SCORE 85.2

My laptop is a Sony Vaio this is the model ->VPCF116FX.
Lately i've been gaming heavily on it, and its my first time leaving it on over night. Now the first thing you guys might think is that its an overheating problem, I can assure you its not as I tested it while monitoring my core's temperatures. 2 different tests, the one without a coolant the laptop peaked at a blistering 95c, like I said it shuts down randomly I can leave it on overnight without a coolant and then when I play for like 1 hour it can shut off. The fastest it shut off before was 3 minutes right after running the game I play. (It only shuts down while playing a game known as Aika) I doubt its also the games problem as how can a game shut off a laptop/pc. Anyways, the test with the coolant, the temperature is at a stable 65-68c, and it still randomly shuts off it could shutoff within 5 minutes, or 10 hours. (of playing a game, never witnessed it shutdown without playing yet)

A:My laptop randomly shuts off without warning

Take it apart and clean the dust out 95c without cooling pad is way too much...

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RELEVANCY SCORE 74.8

Hi,

I have a 3-year-old NEC desktop (PC-VL570CD) with XP Home Edition (SP2). About 3 months ago, it began to shut down in the midst of a scheduled weekly full virus scan. I contacted McAfee, and they recommended that I do a scan disk, disk cleanup, and defrag, which I did. But the problem remained.

About a month later, my PC started to instantly and totally shut down if I watched a video of more than a few minutes. Now it is even worse. Sometimes it shuts down when I am not even using the PC. And the frequency is increasing. Yesterday, it shut down 3 times in 1 hour. All I was doing was some simple browsing and writing with Word.

I don't know if there is any relationship. But at around the same time as the above problem began, I started having trouble using my CD/DVD drive. I usually can't eject a disk until after I have rebooted the PC a few times. In addition to pushing the eject button, I have tried clicking on the drive and choosing eject to no avail.

In addition, the PC sometimes stopped recognizing the drive when I tried to use it. I mean, it did not show up at all when I tried to find it via My Computer.

I have not tried to use it for over a month. The drive always shows up now. But it says UsbDrive rather than CD/DVD Drive.

One final symptom. When I clicked on the drive, the PC sometimes froze.

I of course contacted NEC about the drive. They said that they think it is a hardware problem and that it has to be sent in for repairs. I am hoping tha... Read more

A:[SOLVED] My PC Suddenly Shuts Down Completely without Warning

what are you running
video card
cpu
m/board
ram
power supply
brand
wattage

any error message
check your tempretures and voltages in the bios and post them

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RELEVANCY SCORE 72

it seems to happen most often when playing video or playing facebook games of any type. there is no warning the computer is just OFF. it has done this in safe mode as well and i wasn't even watching video or playing any games then. the only time it has done this before it was over heated. now sometimes it is hot and others it is not so it really seems random. no viruses, no malware, regular maintenance is kept up. if i can find a solution other than formatting the machine that would be great, or at least knowing if formatting would do me any good at all. i have downloaded hijack this and the TSGInfo follows:

Tech Support Guy System Info Utility version 1.0.0.1
OS Version: Microsoft® Windows Vista™ Home Premium , Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T7250 @ 2.00GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 2037 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 183119 MB, Free - 107917 MB; H: Total - 953859 MB, Free - 765073 MB;
Motherboard: Sony Corporation, VAIO, N/A, N/A
Antivirus: avast! Antivirus, Updated and Enabled
 

A:computer shuts off (Dies completely) randomly

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RELEVANCY SCORE 70.8

I was working on my computer with various programs open (arcmap, arccatalog, google chrome, outlook) when my computer screen suddenly when black and went straight to bios and got to the "start windows normally" screen. This happened when I was trying to print a document wirelessly to my printer and the computer just shutdown.

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RELEVANCY SCORE 70.8

Specs:
Windows 7 64-bit
Gigabyte GA-P67A-UD3-B3
Intel Core i5 2500K
Kingston HyperX 4GB (2x2GB) DDR3-1600 Kit CL9
Samsung Spinpoint F3 1TB 32MB 7200rpm SATAII
EVGA nVidia GeForce GTX460 1GB GDDR5 PCI-E
Seasonic S12II Bronze 520W 80Plus Power Supply
Dell U2312 monitor

I've been having an issue with my computer where it will shut down without warning and then reboot. There is no BSOD when this happens. It happens very sporadically as well. Typically it shuts down when I play a game (Dota 2 in general) but sometimes it'll do its first crash when it's idling. It generally tends to shut down the first time when I'm gaming and then it'll happen a few more times. But for the few days preceding this I've been playing Dota 2 and it has not shut down. I have checked the capacitors on the mobo and they all seem fine. I have memtested the RAM and no errors were found. I have also changed power outlets as I thought that might've been the culprit. I've formatted and reinstalled Windows 7. I've monitored temps and they are all perfectly fine both idle and under load. This computer is about 2 years old and I've never had this problem occur before. It's been happening for at least a couple of weeks.

I did discover that there seems to be an issue with the mobo coming into contact with the case. Initially, when I put pressue on top and back of the case it'd cause the comp to shut down. I removed the side panels and found that pressur... Read more

A:Desktop randomly shuts down without warning

your psu is on the light side i would be here or better 650w

remove the m/board and check a screw has not slipped between the m/b and the backing plate causing a short

check the screws securing the m/b have not been over tightened
 

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RELEVANCY SCORE 70.8

My G72 also is shutting down and rebooting wile on my ac adaptor-I do< I have been useing a external blower that keeps mt laptop at69 degreese.it is 5 years old-- Help

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RELEVANCY SCORE 70.8

Hello, I bought my Y570 in November 2011 off of ebay.  It's a refurbished product.  Anyway, it's been running great the whole time until a couple days ago when it started to randomly shut down (instant black screen, no warning.)  A lot of what I've found in searches, suggest overheating, but I really don't think that's the issue, since air coming from the vents is cool, and when it shuts down, it is not working hard (just web browsing and email.) I know it's not a virus, as I've done multiple full system scans in Norton, and even used their advanced deep scan, with nothing found.  Also, my computer is fully updated, as far as I know.  Sometimes it shuts down with many many hours in between, even all day and sometimes with less than 30 minutes.   The problem started 3 days ago.  It was on all day yesterday with no problems, and stayed on today until ~11pm. So, any help would be greatly appreciated.   I really hope I don't have to send it somewhere to get it fixed.  Sure, it's under warranty, but my laptop is a vital need since I'm in college and need it for class. Thanks in advance.  Please let me know what other information you need.











Solved!
Go to Solution.

A:Y570 randomly shuts down without warning.

Hi coastaman22
 
Does this occurs on battery, AC or / and both?I guess you really need to contact Technical Support to have a look at it. Maybe you could kindly request a loaner set to continue your studies. (Not sure whether it's applicable or chargeable). I could understand your need for the laptop as I am also a student that need laptop for school work.
 
Have a nice day! 
PeterW520 (4284-A99)
Does someone?s post help you? Give them kudos as a reward, as they will do better to improve | Mark it as solved if the solution works for you, so it could be reference for others in the future 
=====================================
Sound Enthusiast and Enhancement (Post comments, share mixes, etc.) 
http://forums.lenovo.com/t5/General-Discussion/Dolby-Home-Theater-v4-for-most-Lenovo-Laptops/td-p/62... 

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RELEVANCY SCORE 70

i have had this TouchSmart for about 2 years now and it is in immaculate condition. physically apart from dust, which i clean out regularly, you'd be mistaken for thinking it was new. in terms of operation i have always been careful to look after it too, running regular scans of the HDD and hardware, updating drivers and being careful when it comes to what i download. i have recently upgraded to Windows 8 Pro x64 (within the last 2 months) but didn't do a clean install, i simply upgraded from Windows 7 Pro x64, and to be honest after a few tweaks the computer was working better than ever, it was faster both running programs and in terms of startup time, and graphics looked better than ever. then about 2 weeks ago it just shut off without warning, not shut down like if you'd asked it to, but just went blank like loss of power, i powered it up and it didn't do it again for quite a while and so i assumed it was a one off. but it soon started doing it regular. i've gone through every thing i can possibly think of trying to diagnose what the problem is, i've checked all wires and connectors, cleaned out all dust and checked for overheating, updated drivers, removed the extra RAM i'd installed not long after purchase, wiped the system and reinstalled Windows 8 from scratch, deactivated Threading on the CPU, and have reduced power to the CPU down to 50%. this last action did reduce the frequency of the shut off issue significantly but it just seems completely random, ... Read more

A:TouchSmart 610-1115uk Randomly Shuts Off Without Warning

Looks like you've done quite a few things in your troubleshooting.  The next thing I'd look at is the power supply. There was an instance a while back with the same issue, the computer shutting down unexpectedly, that was solved with a new power supply.  Although that unit was a TS 300, the symptoms were about the same. It's something to think about.Thanks,

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RELEVANCY SCORE 70

I just purchased my u310 touch from Staples tonight.  Within the first hour, while using it, it just shut off.  No "Windows is shutting down..." screen.  It was like it just ran out of battery (even though it was plugged in and the icon said it was plugged in and charging at 55%). After some googling and seeing similar issues with the 310 and the 410, I tried installing the latest drivers that the support staff on this forum linked.  I installed every single one relevant to my machine, ensuring I chose the correct driver for my OS (win8 64).  Still  happening. The event viewer shows: Source: Kernel Power.  Description: The system has rebooted without cleanly shutting down first.  This error coudl be caused if the system stopped responding, crashed, or lost power unexpectedly. So, I reset everything back to factory settings using the built-in restore partition.  Still broken. I'm at a loss here.  Any ideas?  If I can't figure it out soon, I'll just return it to Staples in a few days.  Thank god they have a great return policy!

A:u310 touch shuts down randomly with no warning

hi duckhunter9,
 
Welcome to the Lenovo Forums.
 
Can you try to:
1. Download and install HWMonitor and observe your CPU and GPU temps. (if you reach temps above 100°C, overheating might be the cause of your issue)
 
2. Perform a clean boot and observe the PC. (this isolates 3rd party apps that might be the cause of the problem)
 
 
Let me know your findings,
neokenchi

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RELEVANCY SCORE 70

Hi

I have an Acer M3802 desktop pc running windows 7 Home Premium. It is just over a year old and I have had no problems until recently when it just started shutting down for no reason. sometinmes it would run for minutes and others for about an hour or so. Its as though the power has been cut. i downloaded Speedfan 4.41 and it says that the temps are around 16oC to 48oC. I have cleaned out the inside and removed all signs of dust but it is still happening. Is this a heatsink problem or a PSU problem.

I would have thought that if it was a PSU problem it would be permanent? If its a fan problem where do i fit another fan

Anyway if anyone can help it would be much appreciated.

Best Regards

Mick

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RELEVANCY SCORE 68.8

I've got a dell DT connected to our domain thats rebooting randomly, after taking a look in the event log I found the following:

The process C:\Windows\system32\winlogon.exe (BGR-PLAY-DT-06) has initiated the restart of computer BGR-PLAY-DT-06 on behalf of user NT AUTHORITY\SYSTEM for the following reason: No title for this reason could be found
Reason Code: 0x500ff
Shutdown Type: restart

Log Name: System
Source: User32
event ID: 1074
level: information
User: System

The computer does not blue screen it just simply shuts itself down.

A:Computer shuts down randomly W/O warning User32 event ID 1074.

i just did a search for this on google; but it really didnt give any real answers as to what that means. My best guess is that if your computer is randomly shutting down by itself; it sounds to me like its got something to do with either a possible bad power supply issue; and or something motherboard related that is causing this. How old is your system and how old is the power supply?

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RELEVANCY SCORE 66

First of all, this is not a new problem, but one that I experienced consistently since I installed w7 x64 on my new barebones laptop in 2010. My other laptop is sent for repair so I thought I might revisit this laptop which has been in storage.

The problem is, the laptop will suddenly freeze when in use (especially under high load), sometimes pre-shadowed by the hard disk light turning solid and the PC lagging significantly. The end result would be long pressing the power button to turn it off before turning it on again.

The diagnostics I have performed up to today are

1. chkdsk on C: and D: partition - No issues found

2.Hd Sentinel health check - Very healthy disk, 98%, 2 non repairable bad sectors. Approximately 5000 hrs in use, 50 failures, which seems reasonable upon consulting other forums.

3. Memtest86 - A total of 5 tests for each combination of ram units and slots. 4 passes for each test, 0 errors.

4.Clean and replace CPU and GPU thermal paste - No noticeable difference

5. Format and reinstall Windows - Problem comes back after a while

After doing all the above tests, I am still unable to identify the source of the problem.

At this moment I suspect three things:

1. The laptop is not made for 64 bit Windows that is currently installed, so I should downgrade.

2. The power supply is faulty

3. The hard disk is indeed faulty despite favourable diagnostic results.

This problem had made my $1300 investment into a paperweight sitting in my storage. If I can i... Read more

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RELEVANCY SCORE 65.2

For example, I just went to www.blizzard.com/diablo3 (Hurray for all you Diablo fans, it's confirmed! ). After a certain amount of time browsing the site (which, if you can see, is mostly in Flash and has alot of high graphics) my computer just turns off, and i gotta wait about 30 seconds or else it'll just light up and turn off right away...

That was just an example of what triggers this, many other things trigger it as well, I just can't think of anything else right now that triggered it before.. I think i remember it happening when I was using FL Studio (music producing software) and when the techno song i was making got to the super cool part it started getting slow and eventually shut off my computer..

I'm startting to think, maybe I'm just using my computer too much and it's over-heating or something.. but I stopped by here just to see if what i'm thinking is correct or not. If not, I would really appreciate some help here. It's a HP dv9000 Notebook running Windows XP Media Center. If you need any more info, just ask, but I gotta get to sleep right now >.< so thanks to anyone that helps!!
 

A:Laptop completely shuts off after doing certain things..

Sounds like its getting too hot, you should check the vents on the underside and on the side of the laptop for build up of dirt, also you should be able to remove the heatsink and fan from the underneath of the laptop (be careful when pulling the panel away at there is a wire attached form the panel and the motherboard). detach the wire and clean the fan which may have some build up on dirt in it use a cotton bud to loosen the dirty and a hoover (away from the laptop) to remove the loosend dirt.

also notice that the laptop should ideally be elevated slightly form wher eit is sitting, many people including my brother tend to use the laptop on their beds which prevents any heat from escaping and thus causing the above issues, make sure that there is nothing blocking or covering the vents.
 

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RELEVANCY SCORE 65.2

Hello,

I have the HP Pavilion zv6000 (BIOS says 6100) running with these specs:

Windows XP (SP2)
AMD 64 Processor 3200+
994 MHz
512 MB RAM

I've had this laptop since 05' or 06'. The problems that I have had with the laptop over the course of these few year(s) is that I've had to replace the AC Adapter 2-3 times because of the cord splitting in the same spot (thus causing exposed wires and not allowing a current to travel through). Secondly, my battery seems to be dead, it doesn't hold a charge at all. I chose not to replace the battery because I don't travel anywhere with my laptop, so it can stay in the same spot plugged into the outlet.

I've taken the battery out since it no longer has a use. As of recently, after my computer boots and I begin surfing the internet or anything else, it randomly completely shuts off. Once I power it back up, it'll get to the Windows loading screen, stay there for 2-5 seconds and pop back off. I have to go through this for about 15 minutes to an hour until it finally boots all the way through.

The steps that I have taken are configuring my Power settings (making sure it won't turn off if not used for period of time/hibernation) and running virus/spyware scans. Yet, these have not solved my problem.

Is there anything else that I can do?

Thanks
 

A:Laptop completely shuts off at random

Is it getting hot underneath the laptop? If it is, you might have a heat issue and need to blow the dust away from the fan. Whenever the processor reaches a certain threshold of heat, the system shuts down to prevent damage to your CPU. If it is a poor design (which I have seen on many laptops), the dust might get caught in the heatsink and restrict airflow out of the laptop. In this case, you need to disassemble the laptop, clean out the heatsink, and while you're at it I usually put a little bit of thermal paste between the processor die and heatsink.
 

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RELEVANCY SCORE 64

my dv6-1352dx less than 2 months old is shutting down unexpectedly. It only does it when it is under a load on the CPU, like deleting a program or the internet or something like that. The computer isnt hot at all when it does it, and will sometimes do it as soon as the computer turns on. I have come to the conclusion that it is not the power supply, nor is it the hard drive or memory. The computer also is not overheating at all. I am running it in safe made right now though and it will run forever in safe mode. It makes absolutely no sense. I dont want to take it apart because ill never get it back together. And I have contacted HP and they pretty much said they didnt care. Please help!!!! I need this computer for school work.

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RELEVANCY SCORE 64

hi
i have a sony vaio vgn nw29gf laptop it is 2.5 years old

the problem is that for the last 6 months it is shutting off without any warning that battery is low it doesnt give the bsod so dont go there it just shut down and when i restart i ahve to plug it in and then win7 says that windows was not shut down properly. now here is the twist when it starts on battery power it shows that battery is still 60 or 70% available so i know that it got shut down due to weak battery or any other problem

the battery has gone very weak i have used it very rough i have played games on it for hours watched movies etc so i know that the battery is weak now but still it should give me warning before closing.

when the battery is full charged and i unplug it and use it. it only works for 5 mins maximum and then goes off and i ahve to plug it in

anyone knows any solution other than buying a new battery plz tell me

i know that i need a new battery but still the backup time for the battery should be atleast 30 mins not 5 mins however rough i have used it

A:Laptop shuts down without warning

your battery has had it. A laptop battery should last hours, not minutes. I get 8 hours from a 4 year old macbook still

The problem is poor battery conditioning. All batteries have a limited charge cycle. normally around 1000 charges. Leaving the battery plugged in when its fully charged is the worst thing you can do to keep a battery at its peak.

Basically when a battery is fully charged the laptop will stop charging it, naturally over time batteries slowly discharge, when the battery discharges by around 1% the laptop will start charging it again, this is 1 charge cycle.. add them up and youll soon knacker the battery.

Using the battery is not abusing it, so you cant be "hard" on it. A lithium ion battery can discharge at an ampage rate thousands of times more powerful than a laptop will ever pull.

Now to condition your new battery, once its fully charged, unplug it, and use it till its almost flat, and then recharge it again. Dont leave it plugged in for extended periods of times and never leave it plugged in over night when its not on.

Dont mean to preach :P im just a bit of a battery nerd after many many many years of Rc car racing lol.. which beleive it or not is one of the pinical sports in battery technology lol

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RELEVANCY SCORE 64

I have a Compaq presario 1700T laptop (that's the first problem i think). I had it for about 2 years then I started having major problems with it. It would be plugged in with a "charged" battery then it would shut off after about an hour of use. There is no shutdown notice. It just shuts off. After rebooting it states the battery has no charge, and if the computer is still warm, it shuts off again. Does anyone know what's going on?
 

A:Laptop shuts off without warning

Just a guess here but the battery may be going bad. Does the laptop work ok with the battery removed and just running off the AC adaptor?
 

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RELEVANCY SCORE 64

Tried to install a software downloaded off the internet. after that, it disabled my mcafee antivirus and pops up are all over. Installed malwarebytes during safe mode. It helps decrease the threat. Back in normal mode, it still incapacitated mcafee causing it not to respond as well as java, and other programs including programs which I presumed it installed on my system. One of the threats detected by mcafee was not yet deleted but "will be deleted". Its was RDM/Generic. Im not certain.

DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 11.0.9600.18858
Run by User at 15:26:31 on 2018-01-03
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.63.1033.18.3907.2875 [GMT 8:00]
.
AV: McAfee VirusScan Enterprise *Enabled/Updated* {DA9F8ED0-D0DE-39CC-F55A-51AB4CC1B556}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan Enterprise Antispyware Module *Enabled/Updated* {61FE6F34-F6E4-3642-CFEA-6AD93746FFEB}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\ctfmon.exe
C:\Program Files\Ma... Read more

A:Shuts off my laptop without warning

You are running a pirated copy of Windows, and Office, just like you posted in your previous thread over 3 years ago here.

Some crack users just never learn.

As you should have read in our pre-posting thread:

IMPORTANT - Read This Before Posting For Malware Removal Help

*It is also this forum's policy that we only address users with a legal copy of Windows. If during the course of a fix it is determined that the copy is not legal, we must stop the cleansing process.

This thread shall now be closed.

------------------------------------------------------

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RELEVANCY SCORE 64

I just cleaned up our main computer (thank you again RichieUK) and duringthat time, we used my laptop a LOT......and it started shutting down just randomly, no warning. So i followed the instructions prior to posting a HJT log, and also tried to run the F-secure virus scan, and it shows that its finding things, and then ~!blip!~ shuts down before it will let me fix anyting or get results lol so...i'm here again to ask you fine folks for some help!here is the log from HJT:Logfile of Trend Micro HijackThis v2.0.2Scan saved at 10:40:30 PM, on 11/22/2007Platform: Windows 2000 SP4 (WinNT 5.00.2195)MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)Boot mode: NormalRunning processes:C:\WINNT\System32\smss.exeC:\WINNT\system32\winlogon.exeC:\WINNT\system32\services.exeC:\WINNT\system32\lsass.exeC:\WINNT\system32\svchost.exeC:\WINNT\system32\spoolsv.exeC:\Program Files\Lavasoft\Ad-Aware 2007\aawservice.exeC:\Program Files\Symantec\LiveUpdate\ALUSchedulerSvc.exeC:\Program Files\Common Files\Symantec Shared\ccSetMgr.exeC:\WINNT\System32\svchost.exeC:\Program Files\Norton AntiVirus\navapsvc.exeC:\Program Files\Norton AntiVirus\IWP\NPFMntor.exeC:\WINNT\system32\regsvc.exeC:\WINNT\system32\MSTask.exeC:\WINNT\Explorer.EXEC:\Program File... Read more

A:Laptop Shuts Down Without Warning

oh forgot to add, the laptop runs Windows 2000, and i use IE

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RELEVANCY SCORE 64

Hello,

I have a problem with an Acer Aspire 1604LC, build date July 2003. With battery on full power and power cord inserted, he just shuts down with no warning when working a few hours.

The fan always turns at average speeds when this happens and it it not when I am doing things that can really overheat him (I do things that ask a lot of resources, but everything is ok then...).

Any suggestions of what might be the cause?

Thanks!
 

A:Laptop shuts down with no warning

Have you installed any new hardware or software recently that could cause this? What are some of your system specs? Any information that you think might be helpful please post back.

BTW :wave: Welcome to TechSpot :wave:
 

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RELEVANCY SCORE 64

hi i have a compaq presario v5000
it shuts down without warning and no blue screen
i dont think its an heat issue as im using a lapcool cooling pad

can anybody help
 

A:Laptop shuts down without warning

Cooling pads work great, I have one on mine.
But you still need to blow compressed air through the computer occasionally as the pad tends to blow dust into the PC.
 

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RELEVANCY SCORE 64

Tried to install a software downloaded off the internet. after that, it disabled my mcafee antivirus and pops up are all over. Installed malwarebytes during safe mode. It helps decrease the threat. Back in normal mode, it still incapacitated mcafee causing it not to respond as well as java, and other programs including programs which I presumed it installed on my system. One of the threats detected by mcafee was not yet deleted but "will be deleted". Its was RDM/Generic. Im not certain.

DDS (Ver_2012-11-20.01) - NTFS_AMD64 MINIMAL
Internet Explorer: 11.0.9600.18858
Run by User at 15:26:31 on 2018-01-03
Microsoft Windows 7 Ultimate 6.1.7601.1.1252.63.1033.18.3907.2875 [GMT 8:00]
.
AV: McAfee VirusScan Enterprise *Enabled/Updated* {DA9F8ED0-D0DE-39CC-F55A-51AB4CC1B556}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: McAfee VirusScan Enterprise Antispyware Module *Enabled/Updated* {61FE6F34-F6E4-3642-CFEA-6AD93746FFEB}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k NetworkService
C:\Program Files\Malwarebytes\Anti-Malware\mbamservice.exe
C:\Windows\Explorer.EXE
C:\Windows\system32\wbem\wmiprvse.exe
C:\Windows\system32\ctfmon.exe
C:\Program Files\Ma... Read more

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RELEVANCY SCORE 64

I have a gateway pc, had it is 5 months and for the last few weeks I will be on-line and it will just cut itself off. i will restart it and ask if I want to check for errors or start normal, sometimes it will start the first time and sometimes it will just keep cutting off and than after about 5 or 6 trys and start and run fine.
 

A:New laptop shuts down without warning

Does this only happen when online? If not, when else does this issue occur?

Do you get Blue Screens?
 

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RELEVANCY SCORE 63.2

Despite having my system set to give me a warning when the battery is low, if I forget to plug in my laptop and the battery gets low, it just shuts down completely. (I don't even have it set to shut down when it's low...it's supposed to hibernate.) As a result, I've lost work several times. Also, when I plug it in and start it up again, it says I still have 24% battery, which is more than even the first alert or action is supposed to kick in at. I've read a bunch of articles about this and checked all of my Windows notifications and battery action settings and they're correct. (The HP thread I was looking at had a link to some kind of Windows 8 utility to check the battery's health, but, since I'm running Windows 7, that won't help.) I know this battery is rather old, but I usually use my laptop plugged in, so it's not worth spending the money to replace the battery, especially since this laptop is so old. (And, no - I don't want to get a new computer at this time, either). Is there anything I can do to fix this problem? It's happened to me several times -- I don't think I ever see a low-battery warning ever, anymore.  (As noted above, I'm running an HP Pavillion DV6 notebook, with Windows 7 Professional, 64-bit. I use it with wi-fi and haven't made any recent software or driver changes, other than the normal Windows updates, etc.)

A:Laptop Shuts Down without Warning on Low Battery

It might help to calibrate the battery:https://support.hp.com/us-en/document/c00821536

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RELEVANCY SCORE 63.2

it automatically shuts while doing some work without giving any warning and after restarting it works fine for some days then again shuts down randomly

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RELEVANCY SCORE 63.2

I own an HP Pavilion 17" notebook. Recently I noticed that with battery power (DC) the notebook shuts off without any warning at 35-40% battery level. And whenever I turn on the power it doesn't come on except I plug in the AC adapter. When it comes on, the system clock is always telling the wrong time though the battery meter doesn't indicate that it was drained. It shows 45% or thereabouts. I don't ever experience this unexpected shutdown with AC. Please how do I fix this?

A:Laptop shuts down at 35-40% battery without warning.

Hi,Time keeping is by RTC (Real Time Clock) battery. So you may have to replace this.About primary battery drainage, please do battery test from HP support assistant. Let me know the cell voltages, cycle count etcWhat is the age of battery?RegardVisruth

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RELEVANCY SCORE 63.2

Hi, From last few days I facing the issue that my laptop shuts down without any warrning only on battery, usually after using the 50% of battery.And battery is not charging more than 98%.Here are my laptop specs and details :Spectell.com/hp-probook-450-g1-e9y02ea-laptop/Now battery is discharging more quickly as well. (Laptop is not warrenty now) Any suggestion or recomandation please... Thanks,Yahya.

A:Laptop shuts down without warning on battery

You need to run a battery status test which you can do by tapping F2 as you power up to get into diagnostic mode. If you are out of warranty and the laptop is over 2 years old the first thing we think of with battery problems is that the battery is old and needs replacing. 

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RELEVANCY SCORE 63.2

My laptop has been shutting down on me for months now and I cant figure out why. I thought it was overheating, but it my CPU stays at a constant 55-56 degrees Celsius. Its not the AC adapter, because it happens with or without it plugged in. I have noticed that it usually happens when my internet cable is plugged in, and when im watching a video with something else running in the back. Also when my laptop starts up and the desktop appears, a window pops up with a registry error. There is a pic of it below.


I have a Compaq Presario V4000 with XP Service Pack 3, with Intel Celeron M Processor 1.40GHz. Anyone have any idea what is happening? If you need more info, let me know and i'll try to get it to you...
 

A:Laptop shuts off instantly without warning...

That's very strange, it's uncommon but not unheard of, but it seriously sounds like the laptop is defective, and I really recommend you get a new one, it would cost a lot more to try to fix it that it would to buy a new one. It's not likely that the regristry error has anything to do with it. If there's a warranty, return it as soon as possible so you could maybe exchange it for a new laptop or another computer, cause that's just crazy having a laptop die on you like that whenever it wants. Again it serioulsy sounds like it's defective or your computer has something wrong with it at the hardware level that could be very costly to repair. It's unlikely that there's something causing the random shutdowns at the software level, so take my advice, get somethign that'll last longer.
 

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RELEVANCY SCORE 63.2

My Asus X44H often shuts down (immediately) when unplugged, even though the battery monitor (Battery Bar Pro) I use shows that there is maybe 70%plus battery power left. It will run on battery OK for a while, then sometimes I get an audio warning that power is low, but often, as I say, not, the laptop just goes black.

The battery is now getting old, but before I buy a replacement, is this definitely a problem with the battery itself, or could there be some other issue here?

I don't have any problems when using a/c power..

Thanks

A:Laptop shuts down with no warning when on battery

Hello martinlest. I'm Brian. Definitely sounds like a shot battery. Will the laptop power back on after the blackout or does it do nothing? After it goes off, reattach the AC, boot up and see what percent the battery shows. I am having one of my old units do the same and the battery is 2 or 3 percent when I bring the laptop back up on AC. It'll charge to 100% after a couple of hours and repeat the same exact thing 30 minutes after I disconnect the AC.
Let Me know.

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RELEVANCY SCORE 62.8

I am having the same problem. Just started. System locks up when browser windows open. I wonder if it is a recent windows update. I had just done an OS reinstall and it was working fine but I have been allowing allot of updates. ALl seemed good until the last few days.
First started in Explorer so I tried Firefox right now and instantly had the lock up. Not sure 100% if the browsers are a factor but have noticed it while searching the web and Youtube.

BTW I am using an ASUS laptop

A:Re: My laptop completely locks up randomly while browsing.

Quote:





Originally Posted by mghia


I am having the same problem. Just started. System locks up when browser windows open.





I will suggest you to post a new topic and briefly explain your computer issue.

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RELEVANCY SCORE 62.8

I have a gaming laptop that I use for school and it's a little over a year old. It works great except for the fact that it completely locks up randomly while I'm browsing the internet. It does not happen while gaming, watching video, or editing pictures and such (unless there is a browser open as well).

When it freezes, absolutely nothing is responsive. The cursor is immovable, the keyboard/CtrlAltDel refuses to work, and any audio playing turns into a constant stutter/loop while refusing to change in volume. If I leave the computer like this for long enough, usually anywhere from 30 seconds to 4 or 5 minutes, it eventually becomes responsive. Other than that, the only way to return it to its normal state is a hard reboot.

The freezing has occurred with IE, Firefox, and Chrome. I've cleaned my registry, run chkdsk, and checked the event logs. The only errors in the event logs are related to "Bonjour service" at around the times of the freezes. Normally I would think that this could mean the freezing is actually related to iTunes, but I'm fairly certain the lockups have happened without iTunes running.

I'm running 64 win7 and my video drivers are up-to-date. I'm pretty positive it has something to do with browsing the internet, although I suppose it's possible it has just been coincidence that all freezes have occurred while I was browsing. That seems highly unlikely though, since there have been many of them and I game a lot.

I literally have no idea what to do... Read more

A:My laptop completely locks up randomly while browsing.

I suggest starting all troubleshooting with the following diagnostic tests (located at this link: Hardware Diags ). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

Quote:




H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks




Monitor your temps with this free tool: HWiNFO, HWiNFO32 & HWiNFO64 - Hardware Information and Analysis Tools (click on the Download link at the top of the page)

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RELEVANCY SCORE 62.8

So, this is most likely because it's over heating or something, I have a bad laptop, but after probably about 30 or 45 minutes of playing Minecraft, my computer just completely shuts off without warning. Can anyone tell me why this is happening, and If possible, any solutions? Thanks

A:Laptop Shuts Down Without Warning After Half An Our of Minecraft

  
Quote: Originally Posted by Alpha Hedge


So, this is most likely because it's over heating or something, I have a bad laptop, but after probably about 30 or 45 minutes of playing Minecraft, my computer just completely shuts off without warning. Can anyone tell me why this is happening, and If possible, any solutions? Thanks


There are a few things that could cause this, but it does sound like an overheating issue.

Have you checked the CPU fan to see if it's working okay?

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RELEVANCY SCORE 62.8

It has been about one week since I faced this problem for the first time.The laptop shuts down without warning and when I boot it up, it shows >50% battery.It charges to a maximum of 89%.I have a feeling this might be an overheating issue but I have no clue what to do about it.Kindly help asap thanks. 

A:Laptop shuts down abruptly without warning at 50% battery.

Hi,Please test your battery from HP support assistant softwarePost back with details such as cycle count, cell voltages etcIs there unusually warm air coming through the vents?RegardsVisruth

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RELEVANCY SCORE 62.8

Two or three things have happened recently that make me believe that i am infected and hence am requesting help in this forum

Last night my laptop shut off all of a sudden - and i mean all of a sudden (did not boot down or warn me) like somebody flicks off a switch and the lights go out. At first I though it was the power but i was well plugged into the electricty socket and i also had battery back up.
This has happened twice before say a month back and three months back respectively but i did not give it a too much thought attributing it to freaky power fluctuation. Further, the time gaps between occurences were far and random
When i rebooted win 7 (64 bit with SP1 and completed up to date) asked me do a startup and system repair whcih i did and after a long wait i got a report saying

Problem Signature 01 6.1.7600.16388
Problem Signature 02 6.1.7600.16388
Problem Signature 03 unknown
Problem Signature 04 21200436
Problem Signature 05 Auto failover
Problem Signature 06 2
Problem Signature 07 Corrupted Acl

I thought that there may be an event log that could throw some light on the sudden shutdown and found a "Unable to start a DCOM Server" error whether connected or not to the shutdown I do not know. the text of this error log is posted below

Log Name: System
Source: Microsoft-Windows-DistributedCOM
Date: 07-03-2012 23:08:16
Event ID: 10001
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: SanjitKeskar-PC
Description:
Unable to start a DCOM... Read more

A:laptop suddenly shuts off without warning or boot down

There are only about five things that will cause a spontaneous shutdown. Overheating, bad power supply/adapter/powrer source interuption, flaky NIC, motherboard, or very rarely the processor. I'd check to see if it's overheating first and move on from there. Does it feel especially hot? Have you blown out the heatsink and fan area? Is your adapter making a good connection? Will it run on battery alone, is it holding a charge? Does it tend to happen when you are on the internet or accessing a network? The start up repair is normal, since the laptop did not get a chance to shut down properly, so I wouldn't worry about that, although it isn't good for it, of course.

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RELEVANCY SCORE 61.2

This is a difficult question. I have an ASUS K72J series laptop that is over 4 years old.
My laptop shuts off randomly in high power demanding games (no warning/no lag). It is NOT hardware or heat. It is NOT the power supply. That really only leaves software but I am at a wits end trying to figure out what/why/how. I have updated all drivers and DriectX. The computer works fine - hours on end - but as soon as I try to play a 'heavy' game it lasts about 5-10 minutes and then shuts off. (These three games have triggered it - Borderlands 2, League of Legends and Farming Simulator 2).
 
This issue bagan about 1 month ago after I recieved my laptop back from a proffessional computer repairer, as I had my display cable replaced (this was a separate visit from the one where I had the thermal-paste re-done). I will stress that it had never happened prior to recieving my laptop back. However I don't know how that could be the cause - it was pointed out to me by a friend that It could have something to do with full-screen games and an issue with them that closes it, I haven't tested that yet by playing them in Windowed mode.
Here is some further explanation:
 
Power Supply: I have run Borderlands 2 on battery power only, AC power only and on AC + Battery power. Same shut down problem happened everytime.
Heat Issue: I know it is not heat as I had the heat-sinks and thermal-paste re-done. Also the computer place I took it too ran a stress test and had temps up around 90C (and i... Read more

A:Laptop shuts off Randomly

Hi Rinkashime,
So the computer place that seated and used the thermal paste, could be the issue.  Let me explain.
 
Asus computers in different models have this issue, and its usually after a repair.  More than likely the repair place removed the thermal pad, and replaced it with thermal paste.  Pads are the tops in GPU and Process heat transfer.  at 90C I would be a little worried but at 65C you should be OK.  Assuming that your device is OK with the connection of the Processor and the heat sink (meaning there are no air bubbles or gaps allowing it to surge, etc then I would look at your BIOS settings.
 
In most, not all BIOS settings, you can select and change the max and min shutdown temp for the machine.  Are these present?  If so are they sent about the temps that your device is throwing at you?  I would check.
 
Here is a overview of the Asus you have, including temps, how games handle and a given stress test they used.  Take a look at it and see if your getting the same numbers.  If you are not, then I would check the BIOS (make sure you keep it insides the guidlines for the processor you have, dont want to fry it).
 
I would then get the thermal paste or pad reseated and try it again. 
 
From there I would need a lot more info on what your computer has, etc.
 
good luck
cz

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RELEVANCY SCORE 61.2

I have a Lenovo Y710 Windows 7 32-bit
Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz, 1662 MHz 2.00GB RAM
and it randomly shuts down when using full CPU process at 100% (when using facebook and youtube and anything else gets to 100% process) I am pretty sure it is not a virus though because i already checked the computer for viruses o and also shuts down when i barely started up the laptop so how can the virus even load i already re installed windows 7 still shuts off and blowed the fan with can of compressed air even opened the laptop and cleaned the dirt off

Also i do not know but it maybe started since i tried over-clocking the computer but most likely i under-clocked to much with (NHC) program because now in cpu-z it says core speed at 997.2 MHz and in everest its says under the
Overclock > CPU Speed > CPU Clock "997.2 MHz (original: 1667 MHz)" so thats probably why its at 100% process with so little programs open so if some one can help me overclock it again thanks

Also in my motherboard name it says just "Lenovo Invalid" so i dont know what motherboard I have and I cant update the bios but its pheonix so i dont know where i can update it already tried the website but can not find where to update it

any help would be appreciated thanks

Also My core voltage is at 0.950V i dont know if this has something to do with the low performance but any help would be appreciated any time now thank you

Any buddy wana help me out...

A:Laptop Randomly Shuts Off

check your cpu temp

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RELEVANCY SCORE 61.2

i have a Toshiba L300D 13S which shuts down sometimes for no reason and even the battery and charging lights go out. when i try to turn it on the system shuts down and everything even the lights go, i have to unplug the charger and take out then reinsert the battery to get it to start up again. also my system has been noticably slower.

i run Windows Vista Home Premium Service Pack 2.

thanks in advance

here is my hijack this log :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:12:38, on 03/03/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Windows\system32\Dwm.exe
C:\Windows\system32\taskeng.exe
C:\Windows\Explorer.EXE
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\eht... Read more

A:Laptop shuts off randomly

bump

please help
 

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RELEVANCY SCORE 61.2

Hi, hopefully someone here can help me.

Recently while I was using my laptop it shut down mid-use and wouldn't restart.

It doesn't seem to be receiving charge from the mains adapter (no light on the charging indicator).

Eventually, after about half an hour or so it would allow me to turn it back on again with the power button, but after minimal use the same thing happened again.

This process has now happened several more times. After the shut down/crash I will not be able to turn it on again for an extended period of time (perhaps 30 minutes) and the laptop is completely unresponsive.

Once I do turn it back on however, almost any use will trigger the shut down. It will last for several minutes while I don't try to use it (I did manage to use control panel), but as soon as I even open a web browser the system crashes.

This may well be a hardware problem, so perhaps I posted it in the wrong section, but I didn't want to assume it was just a faulty PSU, as there seems there may be something trying it.

If anyone has any advice or ideas please let me know. I'm pretty competent on software, but not so great with hardware issues.

Thanks!
 

A:Laptop randomly shuts down

a heat issue is likely to trigger a shutdown and with use would take a longer period to cool.
check for accumulation of dust in the vents and fans. see if its restricting air flow. clean them out .
 

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RELEVANCY SCORE 61.2

hi, hopefully some of u can help me with this. lately when ive been using my laptop, it randomly shuts off when im using it. or, if i leave it idle for too long, the laptop will also shut off. ive checked the electrical outlet, and it seems to work fine, so that couldnt be the problem. and also, ive checked for viruses etc, and defragged my drive. anyone have any ideas?
 

A:laptop randomly shuts down!

Sounds like it could be overheating........does the bottom feel really warm when it shuts down? Will it start right away again, or do you have to leave it off for a bit?
 

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RELEVANCY SCORE 61.2

Hello all, over the past year I could say I have been been getting a lot of random shutdowns with my Dell Studio 15. This can happen when I'm browsing the web, trying to play a game, or I leave my laptop on for a extended period of time (a day or more). I realize a year is along time to wait to solve a problem, but better now than never. My laptop is a Dell Studio 1555 running Windows 7 x64. Sometimes when I turn my laptop back on I can hear the fan running rapidly, yet when it shuts off I do not hear it. I believe these are due to heat and I just need to clean out my laptop. If and when I leave it on I come back to find it has restarted and most of the time there is a not a Blue Screen notice. Usually in this situation I just left my laptop on or I am streaming media. Sometimes it will Blue Screen but most recently, within the past few months it has not. Today it actually has produced one. Unfortunately I believe most logs are deleted due to my use of CCleaner and TuneUp Utilities, but I do have Critical events in my Error Logs which date back to 2 months ago.

I look forward to solving this problem. Please and thank you.

A:Laptop Randomly Shuts Down

Do not allow any cleanup utilities that might remove crash dumps and logs to run while we are trouble-shooting.Let's collect some more information: I'll have a look at it and help you try to resolve the problem. Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)... with one exception to the following line under Step 4:"Create a new thread HERE and attach the file(s)."The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.See the suggestions in the following links for recommendations on file sharing websites:http://lifehacker.com/388284/best-online-file-sharing-serviceshttp://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

I can recommend : Also suitable is Please Publish a Snapshot using Speccy, and post a link to it in this thread.It is a convenient and accurate way of providing us with details of your computer specifications. Please download MiniToolBox, save it to your Desktop and run it.Checkmark the following checkb... Read more

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RELEVANCY SCORE 61.2

Hi there,

I have a problem with my dell laptop. It shuts down at random, and then I have to go through Windows Error Recovery when trying to reboot.

I have contacted Dell on numerous occasions and last week sent it back to them. It was returned with a new hard disk drive and heatsink. The OS was reinstalled with Windows 7 HP 64 bit.

The laptop seems to shut down when I am actively typing, into a search engine, and clerical work in Microsoft Office.

I have been trying through trial and error to find out when it happens.
1. When I attempted to go on the internet, it lasted 10 minutes and then binged at me and shut down(it always comes up with '10' in the address bar).
2. I disconnected the internet (IE8), went into internet options to delete any cookies, temp files and browsing history but again it binged a me and shut down.
3. Connected back to the internet and tried to get mozilla firefox, but just shut down. Then had to go through the windows error recovery.
4. Took IE8 off and loaded Microsoft office. Went into Publisher and it shut down.
5. Opened Microsoft word 2010, began typing. It binged at me again, the find and replace box popped up, then the save you document box popped up and it then shut down.

Any ideas? Does it sound like Hardware or software fault? Its only six month old and I'm having trouble gettiing anywhere the Technical Help rom Dell.

Thanks

A:Help! My laptop shuts down randomly!

Hi and welcome to TSF you would need to run some diagnostics to test the hardware dell has it's own which model and number do you have ie dell studio 1734.The other alternate is to run seatools for dos on the hard drive and memtest 86 + on the ram,have you tried removing the ram and reseating it or tried starting in safe mode tapping F8 on booting then choosing safe mode with networking and see if it still behaves the same

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RELEVANCY SCORE 61.2

Hello,
i have a gateway nv52 laptop that randomly shuts off. I recently replaced the battery as i thought it was a power issue, checked the power cord its working fine. It randomly shuts off even with the battery charged. it usually does it when it gets hot, or when i try to install something from a cd/ portable hard drive. I took the entire laptop apart, No HDD, only RAM and CPU. I believe its either the RAM, CPU or the Motherboard. I strongly believe its most likely the cpu or the motherboard. Can i get a second, professional opinion on this, would be greatly appreciated. Thanks.

A:Laptop randomly shuts off

Overheating will cause a sudden shutdown to prevent damage to the vital components. it doesn't necessarily mean one of those components is faulty. It could simply be caused by blocked ventilation slots in the laptop casing, so check them for fluff build-up.

Also make sure all fans are actually working.

I had a laptop which would overheat & shut down if it was used on my lap for a time. My trousers were actually blocking the ventilation slots. Although they are called laptops, they really need to be sitting on a hard surface to maintain a ventilation gap underneath it. I guess that's why manufacturer's now refer to them as "notebooks" so as not to mislead us about how they should be used.

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RELEVANCY SCORE 61.2

Hey everyone,

I have two problems with my HP Pavilion zx5040us.

My first problem is that it randomly shuts off. I was thinking it was overheating so I took it to the shop where the guy put some silver paste in there to cool it and I even bought a laptop cooler.
As soon as I turned it on I used it for 10 minutes and it shut off again.

My second problem is that my laptop can only work with the AC Power cord. I thought my battery needed to be replaced so I ordered a new one. As soon as I put the new one in... it still didn't do anything.

I downloaded the latest BIOS update too. I better wrap this up before my laptop shuts off again. Any help is appreciated. Thanks.

-Andy
 

A:My Laptop randomly shuts off

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