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3 months old laptop randomly shuts down

Q: 3 months old laptop randomly shuts down

Hello, I'm new to the forum, but I have been following it for some time. I seriously hope someone will be able to help me.
Here is my problem: I bought a new ASUS laptop 3 months ago, and it was all okay until it started to shut down on its own ( about a month ago). I tried resetting Windows, updating etc then I replaced my hdd because a software diagnostics tool reported that there were bad sectors. I could also hear strange noises. I read that manhandling the laptop while it is running could damage the delicate workings of the hdd, and I had done that sometimes. Everything was fine for almost a week, then the computer started shutting down on its own again. It happened while I was working , keeping multiple programs open (twice, hours after turning it on) and while I was watching a video (10-15 min later). However, today was not the first time I watched a video, so the issue is new. It seems like it is gradually worsening. After it shut down, I tried to power it back on, but it wouldn't boot. The LEDs didn't even turn on, unless it was plugged in. When i unplugged the charger it shut down again immediately. After 3 minutes I removed the external power supply, and it kept running.

I have already updated the BIOS firmware to the last version, but it obviously didn't work.
ASUS PC Diagnostics tells me that the CMOS pattern test failed, I looked up possible solutions, but I wanted to ask before doing anything stupid.
I am pretty sure it isn't a heat issue, internal temperatures are within range and the laptop feels cool anyway.
What worries me the most is that this guy is just 3 months old, and it already has so many problems.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Home, 64 bit
Processor: Intel(R) Core(TM) i7-6500U CPU @ 2.50GHz, Intel64 Family 6 Model 78 Stepping 3
Processor Count: 4
RAM: 8056 Mb
Graphics Card: NVIDIA GeForce 920MX, -2048 Mb
Hard Drives: C: 930 GB (869 GB Free);
Motherboard: ASUSTeK COMPUTER INC., X541UV
Antivirus: Windows Defender, Disabled

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Preferred Solution: 3 months old laptop randomly shuts down

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Hi, My new laptop, it's less that 2 months old, has started to randomly shut down.  it then reboots and comes back up. i find this very frustrating when i'm in the middle of something.

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hey guys
i have an hp compaq presario m2000
its just about 2 years old
anyway, one day it just shut off all together while i was on it, i took the battery out and put it back in a couple times, then it finally came on again.
after that it kept shutting off on me and now it is able to stay on for less and less time each time i get it running.
it was able to stay on for about 3 hours, and now its only about 15 minutes.
it will also turn off if i move it in any way.
right now i cant get it to turn on at all.
i thought maybe it was just time for a new battery, so i bought one but still no luck.
anyone have any idea what could be going on?????

A:Laptop randomly shuts off

"I thought maybe it was just time for a new battery, so I bought one but still no luck"...

You might check or reset the power settings. Does the new battery charge normally? Are the charging LED's normal?

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Hey everyone,

I have two problems with my HP Pavilion zx5040us.

My first problem is that it randomly shuts off. I was thinking it was overheating so I took it to the shop where the guy put some silver paste in there to cool it and I even bought a laptop cooler.
As soon as I turned it on I used it for 10 minutes and it shut off again.

My second problem is that my laptop can only work with the AC Power cord. I thought my battery needed to be replaced so I ordered a new one. As soon as I put the new one in... it still didn't do anything.

I downloaded the latest BIOS update too. I better wrap this up before my laptop shuts off again. Any help is appreciated. Thanks.


A:My Laptop randomly shuts off

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My wife has been nagging me to address her laptop issue for a while now.  Can you help me?
The problem is that it shuts down randomly.  Sometimes it will go a few days and sometimes only 15 minutes before the thing shuts down. Although i wasn't really paying attention, it just happened in front of me.  The system seemed to go to sleep but when i went to wake the laptop, the system started up from a full shut down (i had to log in and all applications were closed.)  There are no special warnings indicating that the system had an unexpected shut down..  
I had hoped that i fixed a similar problem on this system a year ago when it was also over heating.  No more overheating but still shutting down.
The system in question is a Samsung NP-R580 running Windows 7 Home Premium 64-bit.  i3 2.4GHz; 4.00GB RAM.  We're running Norton 360 Premier for anti-virus and firewall.

A:Laptop shuts down randomly

1.  Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
2.  Please download and install Speccy to provide us with information about your computer.  Clicking on this link will automatically initiate the download.  

When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

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my Acer Aspire 5000 shuts off randomly with no warning! Please help!

A:laptop shuts off randomly

Could be a sign of overheating. . Or the battery could be dying.

Try to clean out the vents with a can of compressed air.

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Hi everyone,

I have a HP xf335 notebook, that about two weeks about began shutting down randomly for no reason. I and running windows xp home. I have contacted HP and have updated the bios, cleaned the fan vents, changed some of the recovery settings. Still nothing seems to fix this problem. I think that it might be over heating only because when I first turn it on it will run for about 20-30 minutes before shutting down. Once it shuts down, it doesn't stay on for more that 30 seconds if that. The bottom also seems pretty hot. But I can hear the fan running so I know that it is working okay. I then thought that maybe the battery was bad but it still happens with the a/c adaptor connect by itself. I even tried to discharge the notebook but it still happens.

Does anyone have any suggestions on what might be causing this problem.


A:HP laptop randomly shuts down

Any new hardware installed?

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I have a Gateway 6307 ?, Vista. It randomly shuts down, sometimes right after log on, other times after an hour...Just noticed today that when I pick it up to move, and tilt it , it shuts off. Any ideas?

A:laptop shuts down randomly

Is the battery charging? Does it hold a charge?
If you gently wiggle the cord where it inserts into the laptop does it shut down? Is it a bit loose feeling?

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hi, hopefully some of u can help me with this. lately when ive been using my laptop, it randomly shuts off when im using it. or, if i leave it idle for too long, the laptop will also shut off. ive checked the electrical outlet, and it seems to work fine, so that couldnt be the problem. and also, ive checked for viruses etc, and defragged my drive. anyone have any ideas?

A:laptop randomly shuts down!

Sounds like it could be overheating........does the bottom feel really warm when it shuts down? Will it start right away again, or do you have to leave it off for a bit?

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This is a difficult question. I have an ASUS K72J series laptop that is over 4 years old.
My laptop shuts off randomly in high power demanding games (no warning/no lag). It is NOT hardware or heat. It is NOT the power supply. That really only leaves software but I am at a wits end trying to figure out what/why/how. I have updated all drivers and DriectX. The computer works fine - hours on end - but as soon as I try to play a 'heavy' game it lasts about 5-10 minutes and then shuts off. (These three games have triggered it - Borderlands 2, League of Legends and Farming Simulator 2).
This issue bagan about 1 month ago after I recieved my laptop back from a proffessional computer repairer, as I had my display cable replaced (this was a separate visit from the one where I had the thermal-paste re-done). I will stress that it had never happened prior to recieving my laptop back. However I don't know how that could be the cause - it was pointed out to me by a friend that It could have something to do with full-screen games and an issue with them that closes it, I haven't tested that yet by playing them in Windowed mode.
Here is some further explanation:
Power Supply: I have run Borderlands 2 on battery power only, AC power only and on AC + Battery power. Same shut down problem happened everytime.
Heat Issue: I know it is not heat as I had the heat-sinks and thermal-paste re-done. Also the computer place I took it too ran a stress test and had temps up around 90C (and i... Read more

A:Laptop shuts off Randomly

Hi Rinkashime,
So the computer place that seated and used the thermal paste, could be the issue.  Let me explain.
Asus computers in different models have this issue, and its usually after a repair.  More than likely the repair place removed the thermal pad, and replaced it with thermal paste.  Pads are the tops in GPU and Process heat transfer.  at 90C I would be a little worried but at 65C you should be OK.  Assuming that your device is OK with the connection of the Processor and the heat sink (meaning there are no air bubbles or gaps allowing it to surge, etc then I would look at your BIOS settings.
In most, not all BIOS settings, you can select and change the max and min shutdown temp for the machine.  Are these present?  If so are they sent about the temps that your device is throwing at you?  I would check.
Here is a overview of the Asus you have, including temps, how games handle and a given stress test they used.  Take a look at it and see if your getting the same numbers.  If you are not, then I would check the BIOS (make sure you keep it insides the guidlines for the processor you have, dont want to fry it).
I would then get the thermal paste or pad reseated and try it again. 
From there I would need a lot more info on what your computer has, etc.
good luck

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Hi sorry if I'm posting in the wrong section but i have a laptop with windows 10. Recently it keeps freezing and just taking ages to load anything. It also keeps randomly switching off. It doesnt shut down just goes off completely

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I have a Lenovo Y710 Windows 7 32-bit
Intel(R) Core(TM)2 Duo CPU T5450 @ 1.66GHz, 1662 MHz 2.00GB RAM
and it randomly shuts down when using full CPU process at 100% (when using facebook and youtube and anything else gets to 100% process) I am pretty sure it is not a virus though because i already checked the computer for viruses o and also shuts down when i barely started up the laptop so how can the virus even load i already re installed windows 7 still shuts off and blowed the fan with can of compressed air even opened the laptop and cleaned the dirt off

Also i do not know but it maybe started since i tried over-clocking the computer but most likely i under-clocked to much with (NHC) program because now in cpu-z it says core speed at 997.2 MHz and in everest its says under the
Overclock > CPU Speed > CPU Clock "997.2 MHz (original: 1667 MHz)" so thats probably why its at 100% process with so little programs open so if some one can help me overclock it again thanks

Also in my motherboard name it says just "Lenovo Invalid" so i dont know what motherboard I have and I cant update the bios but its pheonix so i dont know where i can update it already tried the website but can not find where to update it

any help would be appreciated thanks

Also My core voltage is at 0.950V i dont know if this has something to do with the low performance but any help would be appreciated any time now thank you

Any buddy wana help me out...

A:Laptop Randomly Shuts Off

check your cpu temp

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I dont know what happens, is just shuts up, even if the battery is charged. It is a toshiba satellite, just 6 months old.
I dont know if i hit a key that shuts the system or a heating problem.

A:The laptop randomly shuts up

Get a can of compressed air and blow out all the fans. Then go to Control Panel/Power Options. It probably is set to sleep after 5 minutes of non-use without the power adapter attached to save battery power. You can readjust this if you like.

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Hello all, over the past year I could say I have been been getting a lot of random shutdowns with my Dell Studio 15. This can happen when I'm browsing the web, trying to play a game, or I leave my laptop on for a extended period of time (a day or more). I realize a year is along time to wait to solve a problem, but better now than never. My laptop is a Dell Studio 1555 running Windows 7 x64. Sometimes when I turn my laptop back on I can hear the fan running rapidly, yet when it shuts off I do not hear it. I believe these are due to heat and I just need to clean out my laptop. If and when I leave it on I come back to find it has restarted and most of the time there is a not a Blue Screen notice. Usually in this situation I just left my laptop on or I am streaming media. Sometimes it will Blue Screen but most recently, within the past few months it has not. Today it actually has produced one. Unfortunately I believe most logs are deleted due to my use of CCleaner and TuneUp Utilities, but I do have Critical events in my Error Logs which date back to 2 months ago.

I look forward to solving this problem. Please and thank you.

A:Laptop Randomly Shuts Down

Do not allow any cleanup utilities that might remove crash dumps and logs to run while we are trouble-shooting.Let's collect some more information: I'll have a look at it and help you try to resolve the problem. Please follow the instructions: Blue Screen of Death (BSOD) Posting Instructions - Windows 8, 7 & Vista(Note: When you run BSOD_Windows7_Vista_v2.64_jcgriff2_.exe, it will also run autoruns.exe ... and both need to be in the Documents folder!)... with one exception to the following line under Step 4:"Create a new thread HERE and attach the file(s)."The BC forums will allow a total attachment size of only 512 kb (and what you need to attach will exceed this limit).Please upload the zip file to a file sharing website of your choice and and post a link to it in this thread so that we can access your uploaded zip file.See the suggestions in the following links for recommendations on file sharing websites:http://lifehacker.com/388284/best-online-file-sharing-serviceshttp://www.hongkiat.com/blog/15-great-free-online-file-sharing-alternatives/http://www.smashingapps.com/2008/08/28/5-best-free-file-hosting-services-to-store-your-files.html

I can recommend : Also suitable is Please Publish a Snapshot using Speccy, and post a link to it in this thread.It is a convenient and accurate way of providing us with details of your computer specifications. Please download MiniToolBox, save it to your Desktop and run it.Checkmark the following checkb... Read more

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i have a Toshiba L300D 13S which shuts down sometimes for no reason and even the battery and charging lights go out. when i try to turn it on the system shuts down and everything even the lights go, i have to unplug the charger and take out then reinsert the battery to get it to start up again. also my system has been noticably slower.

i run Windows Vista Home Premium Service Pack 2.

thanks in advance

here is my hijack this log :

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 22:12:38, on 03/03/2010
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v7.00 (7.00.6002.18005)
Boot mode: Normal

Running processes:
C:\Program Files\Trusteer\Rapport\bin\RapportService.exe
C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\TOSHIBA\ConfigFree\NDSTray.exe
C:\Program Files\TOSHIBA\Power Saver\TPwrMain.exe
C:\Program Files\TOSHIBA\SmoothView\SmoothView.exe
C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe
C:\Program Files\HP\HP Software Update\hpwuSchd2.exe
C:\Program Files\Toshiba TEMPRO\TemproTray.exe
C:\Program Files\Common Files\Java\Java Update\jusched.exe
C:\Program Files\AVG\AVG9\avgtray.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\Program Files\Windows Sidebar\sidebar.exe
C:\Program Files\Windows Live\Messenger\msnmsgr.exe
C:\Windows\ehome\eht... Read more

A:Laptop shuts off randomly


please help

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i just wanna take the opportunity in this forum, my laptop also shutsdown randomly, but it also does when i run my mcaffe virus scan.i dont know if i have a temp problem or my memory or processor ar burnt out.

A:Laptop Shuts Down Randomly

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recently i have been having trouble with my laptop (toshiba satellite, running windows xp, about a year old). it seems to randomly shut off at times, often causing me to lose whatever i am working on. often it happens when i am in the middle of a game or in the loading of a game, but even happens when i load different applications or watch websites with flash/music playing. the fans usually get pretty loud, and then the laptop shuts off all together. the laptop is just about always plugged in, not running from battery. if anyone knows any way i can fix this without sending it into the manufacturer i would be most grateful.

thank you

A:laptop shuts off randomly

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i have a gateway nv52 laptop that randomly shuts off. I recently replaced the battery as i thought it was a power issue, checked the power cord its working fine. It randomly shuts off even with the battery charged. it usually does it when it gets hot, or when i try to install something from a cd/ portable hard drive. I took the entire laptop apart, No HDD, only RAM and CPU. I believe its either the RAM, CPU or the Motherboard. I strongly believe its most likely the cpu or the motherboard. Can i get a second, professional opinion on this, would be greatly appreciated. Thanks.

A:Laptop randomly shuts off

Overheating will cause a sudden shutdown to prevent damage to the vital components. it doesn't necessarily mean one of those components is faulty. It could simply be caused by blocked ventilation slots in the laptop casing, so check them for fluff build-up.

Also make sure all fans are actually working.

I had a laptop which would overheat & shut down if it was used on my lap for a time. My trousers were actually blocking the ventilation slots. Although they are called laptops, they really need to be sitting on a hard surface to maintain a ventilation gap underneath it. I guess that's why manufacturer's now refer to them as "notebooks" so as not to mislead us about how they should be used.

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I'm having an odd issue with my HP Pavilion dv2000 laptop. Sometimes it will spontaneously shut itself off. First, the screen will go out. Next, the computer itself will shut down. This always occurs when I am doing something that requires a lot of resources, such as playing a game or watching a video (but only when the video is streamed, it handles DVD and avi files just fine). In retrospect, it's 99% game related.

I think it may be heat related, as if I try to boot the laptop after it shuts itself down, it will shut itself down again before startup is complete. If I let it cool down for a while and then come back to it, the computer will boot properly. As well, these shutdowns are always accompanied by high temperatures on the left side.

Running SpeedFan right now, the hard drive is at 64 degrees C, Temp (ACPI) is 92C, the processor is at 82C and the video card is at 105C. It does not recognize a fan.

I hope that helps. This is not my area of expertise so I've exhausted my options.

The computer is 2-3 months old, and running Windows XP (Home, I believe).

A:HP Laptop randomly shuts down

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Hi guys,

So for the past 2 days my laptop will randomly shut down in the middle of working. I noticed that it shuts down when I seem to be pushing computer as in, if I'm playing a game that demands a lot of RAM or processing my data from work which again pushes the computer. But once the laptop turns off, if I immediately try and push the on button it will turn on and then immediately shut off, I have to wait about 15 minutes for it to turn on. Something to point out, right now, my battery is 100% charged but when I try to turn it on, the battery charge light lights up. Not entirely sure but some advice would be appreciated, thanks.

HP dv6700
3.00Gb RAM
Windows Vista home premium
AMD Turion 64 X2 Mobile Technology TL-60, 2.00 Ghz

Some history with my computer...recently I tried to uninstall my AVG in order to register some network stuff at my university and I was getting errors with that. For the past year, my battery would not charge beyond 60% but in the past month it has been able to charge to 100%. Nothing was done to fix that. In addition, For about a month or so, when I start to push my computer and open up several programs, it makes this "whirring" noise which lasts for quite sometime and then randomly will stop. That didn't change anything in terms of productivity or function for the laptop. But now it just turns off.

A:HP Laptop Randomly Shuts Off

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Hi there,

I have a problem with my dell laptop. It shuts down at random, and then I have to go through Windows Error Recovery when trying to reboot.

I have contacted Dell on numerous occasions and last week sent it back to them. It was returned with a new hard disk drive and heatsink. The OS was reinstalled with Windows 7 HP 64 bit.

The laptop seems to shut down when I am actively typing, into a search engine, and clerical work in Microsoft Office.

I have been trying through trial and error to find out when it happens.
1. When I attempted to go on the internet, it lasted 10 minutes and then binged at me and shut down(it always comes up with '10' in the address bar).
2. I disconnected the internet (IE8), went into internet options to delete any cookies, temp files and browsing history but again it binged a me and shut down.
3. Connected back to the internet and tried to get mozilla firefox, but just shut down. Then had to go through the windows error recovery.
4. Took IE8 off and loaded Microsoft office. Went into Publisher and it shut down.
5. Opened Microsoft word 2010, began typing. It binged at me again, the find and replace box popped up, then the save you document box popped up and it then shut down.

Any ideas? Does it sound like Hardware or software fault? Its only six month old and I'm having trouble gettiing anywhere the Technical Help rom Dell.


A:Help! My laptop shuts down randomly!

Hi and welcome to TSF you would need to run some diagnostics to test the hardware dell has it's own which model and number do you have ie dell studio 1734.The other alternate is to run seatools for dos on the hard drive and memtest 86 + on the ram,have you tried removing the ram and reseating it or tried starting in safe mode tapping F8 on booting then choosing safe mode with networking and see if it still behaves the same

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I know this one is pretty common, but I've been through several posts and the common causes (overheating, wrong charger or hardware issues) don't seem to have anything to do with it. The fan wasn't working at an unusual rate, and all hardware parts and charger are the original ones. Besides the issue (at least for now) doesn't occur with the laptop connected, so i'm thinking it could just be a miscalibrated battery, but i don't know how rare or possible is this, so if anybody could give me some pointers, that would be great.

Oh and I wan't to add that I also doubt it's a virus, because even though I've been on nothing but Windows Defender for a while now I discard that possibility due to the fact that the thrid time it shut down windows hadn't even started up, it powered down immediatly (just like when the computer turns off after the 7 or 10 percent battery warning and you try to turn it back immediatly).

A:Help, laptop shuts off randomly

There exists what we call "ball grid array" or BGA failure Diagnosing failure in Ball Grid Array (BGA) solder bonds .

Basically the soldering on a PCB board have developed cracks due to heat/fatigue, and is the most difficult to diagnose.
Later on, as heats builds up during "normal" operation the soldering points expand and the connection is interrupted, only to be re-established when the system re-startts.

When working at HP, the guideline for diagnosing such failures was: Put the system under stress (to increase temperature) and then lift it from one corner (the mainboard was on a desk). If there is any problem then BGA failure is suspected.

Try doing the same from a corner of your Notebook.

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Hi, hopefully someone here can help me.

Recently while I was using my laptop it shut down mid-use and wouldn't restart.

It doesn't seem to be receiving charge from the mains adapter (no light on the charging indicator).

Eventually, after about half an hour or so it would allow me to turn it back on again with the power button, but after minimal use the same thing happened again.

This process has now happened several more times. After the shut down/crash I will not be able to turn it on again for an extended period of time (perhaps 30 minutes) and the laptop is completely unresponsive.

Once I do turn it back on however, almost any use will trigger the shut down. It will last for several minutes while I don't try to use it (I did manage to use control panel), but as soon as I even open a web browser the system crashes.

This may well be a hardware problem, so perhaps I posted it in the wrong section, but I didn't want to assume it was just a faulty PSU, as there seems there may be something trying it.

If anyone has any advice or ideas please let me know. I'm pretty competent on software, but not so great with hardware issues.


A:Laptop randomly shuts down

a heat issue is likely to trigger a shutdown and with use would take a longer period to cool.
check for accumulation of dust in the vents and fans. see if its restricting air flow. clean them out .

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I have an hip laptop and it randomly shuts off. I want to try to trouble shoot before I call it a lost cause. Referred to some great threads on here before so thought I'd give this forum a try. Thanks ahead of time for any help. I have an HP Pavilion dv6500. It randomly would shut off a few months ago, got better but started up again. When it shuts off its sudden like someone pulled the cord on it. After it shuts off I cannot get it to start for quite awhile afterward (20 minutes to 3 hrs if not longer). I can push the power button and the computer will attempt to start but will do the cold shutdown in the middle of startup. Sometimes it can get as far as the windows log on and then shutoff. The shutdown happens at all times, no pattern in my activity.

The computer has some other issues, I can't run it without the power cord because the battery is dead (HP said its because I didn't take the battery out when I used the laptop plugged into the wall. Refuse to buy another battery if I can't get laptop to work). My 3 year old spilled milk on the keyboard and it was bad enough the milk came it the USB ports and battery slot on the bottom. Another issue is when I try to change the power battery settings, I can't change it past the lowest performance setting because the laptop overheats. It will shut down within minutes of changing setting. this seriously affects the performance since it has to run so low. But hey, it's a laptop and works for my bas... Read more

A:Laptop randomly shuts off

Wow, after spilling milk all the way through it I would consider myself fortunate that it still runs. To me it sounds like it is overheating. Laptops generally collect dust inside as they age and eventually develop cooling issues. I'm sure all the milk doesn't help. Have you tried opening it up and dusting it off with a can of compressed air?

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It started just today. My laptop would randomly just shut off when the battery was low. When I checked the percentage it shows 15% when I turn my laptop back on. I already checked the power options, and everything is normal there. I was wondering if anyone has any solutions to this. Also, I just notice that my laptop would not charge past 90%. It would charge up until 90%. Thanks in advance. 

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I am using a Compaq Presario 2700T, 384 mb ram, 933 hz processor, XP Home Edition, service pack 1.

The computer simply shuts down randomly. I believe it may be due to something overheating. I hear what sounds like a fan running before it happens. Sometimes the fan seems to run a very long time, never shuts off. There is a soft sounding fan and then at times there is a louder fan that also seems to be running. Then suddenly, the power is off. No warning, no hesitation. Just off.

Sound familiar to anyone??


A:Laptop shuts down, powers off randomly.

same problem, same make..I'm researching if there's a recall on the power supply...I will however have the hardware looked at..I already tried to reformat..no difference..problem stayed..
Go to HP.com search the archive for Presario Recall...

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As above.

There will also be static sound. Usually that happens in the first boot in a few hours (cold start). Subsequent boot ups tend to be fine.

From the windows event log it's a Kernel-power 41 error (63).

It's a Toshiba Portege M900 running on Windows 7 (Intel Core 2 Duo, ) Any ideas what's wrong with it (e.g. motherboard or hdd?) I've just tested the RAM and the full test came out fine.

static noise then shutdown - YouTube

A:Help! Laptop (win 7) randomly shuts down during welcome screen

Anyone? :(

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I've been having this problem for a while now where my laptop will shut off whenever I'm in the middle of doing something important and I don't know how I can fix it. I've tried clearing my files off and starting it over but it didn't fix the shutting off problem. Help!

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I think it gets too cold, now before you laugh lemme tell you what i've noticed on my laptop so far.

3 straight days in a row, when I use my laptop in the morning (when its very cold) and the coolant I use to keep my laptop even cooler, is a ghetto way by simply placing the latptop ontop an airfan. So for 3 days it shuts down randomly (no blue screen, complete shutdown) in the morning. Today the 4th day, I still kept it ontop the fan (for elevated free airflow on the bottom) but with the fan turned off, and it hasnt shut down at all.

What do you guys think?

I already know its not overheating.

A:I think I found out why my laptop randomly shuts down

I think you should stop starting new threads for your problems. You have already done so at least half a dozen times in the past few weeks.

Starting new threads for the same problem is a bannable offense: http://www.sevenforums.com/general-d...ease-read.html

This is your final warning.

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Hi Friends,
The problems with my ASUS laptop continue.  Before I call ASUS and waste time sending my laptop back to them for a fourth time, I thought I would check-in with the Best-Forum-Ever for suggestions.
Since spring, I have sent my laptop back to the manufacturer 3 times to address chronic random freezing.  On trips 2 and 3, they replaced the hard drive and then the motherboard.  When my computer was returned in September, everything was wonderful - blissful really - the freezing problem was cured.  It started differently, but it worked, and after losing no fewer than 80 work hours on fixing my laptop, I wasn't going to complain.  (after pressing the power button, it sounds like it's powering-up, then there is a click, and then silence.  It does this three or four times before it 'catches' and starts up) 
About a month after getting it back, it shut down randomly, once.  Since it didn't reoccur (until now), I didn't really think much of it.  Today, it has shut down randomly a few times in the last hour or two. The screen goes black and then it powers down.   I suspect the trouble is only beginning.
The Speccy report is here
Minitoolboxl list is attached too
I appreciate any help and advice!

A:Laptop shuts downs randomly

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.
As a general rule I will not download material of an unknown source to my computer.  This is why I've requested that you post the MiniToolBox in your topic.

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Ok I've been trying to do this on my own for about a month and I'm at a loss.  I have an asus u56e I bought from my brother.  When it's cold and not on a battery (ie I'm on the road in my car) it starts to load up then shuts down.  Then I power on again and it gets a little further then shuts down.  This goes on and on for several times till it stays on eventually.  
I have diagnosed the HD, mem86 tested it (though I heard it only does my "first" stick of ram, I have cleaned windows up, did sfc scan, check disk, updated bios/all drivers, etc everything I can think of.  This is a basically clean install of windows 7.
I don't know if you can check the motherboard for certain problems, but google hasn't been helpful.  Caveat, he did spill soda on the keyboard and I ordered one from ebay, got in and replaced it.  There was random stickiness in the computer though not terrible.  It runs great once warm or on a power source.  The power button is a little rough but I doubt that's it.
Gotten 41, 51 etc error codes.  Makes no sense I bring it home not on charger same power profile no restarts.  Even in a semi warm car or cold car always randomly rebooting.  IDK what to do.
I'm completely out of ideas.  Any help would be greatly appreciated

A:Laptop randomly shuts off when cold. HELP!

All the residue from the soda spill needs to be removed from inside the laptop.  It can cause corrosion and shorting.
There is a good article here on how to clean a laptop after a spill.

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It started just today. My laptop would randomly just shut off when the battery was low. When I checked the percentage it shows 15% when I turn my laptop back on. I already checked the power options, and everything is normal there. I was wondering if anyone has any solutions to this. Also, I just notice that my laptop would not charge past 90%. It would charge up until 90%. Thanks in advance. 

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OS Version: Microsoft Windows 7 Home Premium, 64 bit, Toshiba Satellite A665 series
Processor: Intel(R) Core(TM) i3 CPU M 370 @ 2.40GHz, Intel64 Family 6 Model 37 Stepping 5
Processor Count: 4
RAM: 3890 Mb
Graphics Card: Intel(R) HD Graphics, 1721 Mb
Hard Drives: C: Total - 463566 MB, Free - 282592 MB;
Motherboard: TOSHIBA, NWQAA
Antivirus: Microsoft Security Essentials, Frontier Secure, Malwarebytes Anti-Malware

So my computer keeps shutting down. I just bought a replacement battery for my computer so I don't think it's a battery issue. I read some previous posts abut Windows 7 not reading their battery status correctly and shutting off the computer with a 50% battery message. However, If my computer shuts off with the battery attached, I am still able to turn on the computer, run windows startup, and load programs. Similarly, my AC power adapter is still able to charge my computer.

I don't use up a lot of memory either. I ran my virus protection software and it said that my computer was clean. Additionally, my computer doesn't seem to be overheated and there's nothing blocking the fan.

Any suggestions for narrowing down the problem? It started a few days ago.

A:Laptop randomly shuts off with no warning. Please help!

Have you run a temperature program to make sure the laptop is not running to hot?

Such as this:

Speccy - Advanced System Information Tool

Please then upload a screenshot of it with something like the snipping tool.
Please follow the above tutorial, and if there is anything you do not understand-ASK

Do you hear any unusual noises?

Anything unusual at all when the issue occurs?

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I purchased a Gateway laptop (see specs below) about 2 years ago and haven't had any problems up until now. About two months ago, the laptop began randomly shutting down with no warning.
Searches indicated that the machine may be overheating. So I carefully cleaned the fan, heat sinks, etc. with compressed air. Didn't help.
Since it only powers down when hooked to a power supply (it never does so when using the battery), I bought a new power supply (exact same type that came with the computer). It seemed to work for about a week, and then the random shutting down started again.
The only other possibly relevant piece of information is that the machine fell about a foot from a table onto soft carpet a few weeks before this started happening.
Any thoughts on what may be causing the machine to randomly shut down? My thanks in advance.

Gateway ML6732 running Windows 7 Home Premium (32 bit OS). Intel Pentium Dual T2390 processor. 3062 MB RAM. Realtek RTL8187B Wireless card.

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I have an ASUS laptop that I beleive has become infected with a virus that is randomly closing down the laptop & immediately re-booting it.

The laptop re-boots fine bar it tries to firstly locate a spyhunter fix rather than the option of XP or Vista. I can manually locate the XP option & then log in OK until the problem recurs. The laptop works OK for indeterminate periods of time & tends to shut down when opening or closing down a programme or a file.

It is for that reason I do not think I have a power supply issue or temperature issue which seem to be common problems.

I have advanced system care which suggests the laptop is in A condition & when it is on it works absolutely fine.

I am suspicious of the spyhunter fix which I think must be rogue. I am also unable to access task manager. A longer term problem is I cannot run the laptop in safe mode. It gets so far then just gets stuck. I accept that any help on here may be limited due to this particular problem.

Most solutions seem to require safe mode.

From googling my problem a suggestion of SD fix seems to fit the bill except that I have been unable to download this from ANY link. Again I am suspicious that this is part of something sinister going on rather than mere coincidence.
Any help at all would be appreciated!!!

Thanks in advance

A:ASUS Laptop randomly shuts down

Problem has now been resolved.

Please ignore post in 3 days or older thread.


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I started having this problem about 4 days ago. I run my laptop with its power cord in all the time...wasn't doing anything and it had some stuff like AIM and word running and then just shut off.

I'd HAD problems with the AC power jack coming off of the motherboard before so I assumed it was a battery thing, but I hadn't gotten a battery warning. Wouldn't turn on...acted like it wasn't getting power even though the power CORD was lit up.

Took it in...of course, powered up for them and they found nothing wrong.

Has happened a few more times since then. Will just randomly shut off and then not turn back on. Sometimes for a few minutes, sometimes hours.

Can I rule out viruses and anything software related since it acts like it isn't getting any power when it is off and plugged in? (light should be blinking) Any ideas of what the problem could be? Hard to diagnose when the thing acts just fine at the repair place!

A:Laptop randomly shuts down, won't power up

I've been having the same problem with my laptop too. I have an IBM Thinkpad T23 and I've been running Speedfan recently and I've noticed that my CPU temp usually hovers around 154 deg. F or about 68 deg. C. I'm thinking that maybe it's the CPU overheating for the both of us. I've noticed that I can have it just sit there for over 3 days straight, but when I go to use it to write an essay or whatever, it'll shut off on me (The Prof. loves that one ). That's my reasoning on it.. and maybe that's why it didn't do that for the repair guys.

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I have a 2year old hp Envy 15-j which keep randomly shutting down without warning. It may stay on for a minute or maybe 15-20 but then shuts down without warning. I can hear something running and wondered if it could be the fan and it shuts down due to overheating. Could anyone please help as it has hardly been used. Thank you

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I have a Toshiba Satellite A205-35864. I can turn it on, then after 30 min it will shut down, then If I try to turn it on again it will shut down after 5 min. It isn't high temperatures, or low battery life, (I am thinking PSU).

A:Solved: Laptop randomly shuts down

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Hello, I'm on a pretty new laptop, got it a few months ago. It runs fine, but the only thing is, since I updated to 8.1, my computer will randomly shut off on it's own from time to time. It took me a few times to upgrade to 8.1 without any problems (eventually had to restore to factory settings and update from there right away). It's not a huge deal, but I want to make sure it's not going to get worse or cause other problems. I'm uploading a .txt file with all my specs. Thanks in advance!

A:Since updating to 8.1, laptop randomly shuts off

Have you made sure that all of your drivers are fully updated?

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My laptop keeps shutting down an restarting randomly. This happens when either on battery or when plugged in. I don't think it is from over-heating as the laptop is not too hot and this happens straight away when turned on. Also computer performance seems much slower and program are not responding. All windows updates are up to date and mcafee does not find any malware etc. on scans.

Appreciate any help,

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Ok, so I am working on a laptop for my buddy's wife. It is a hp pavilion dv9700. Obviously enough the title explains it all. I have blown canned air through it and it seemed to run for about 3 hours in safe mode while I defraged it. Logged back on and tried to preform update to sp2 and crashed in the middle. Luckily it turned out just fine. I don't believe it's due to overheating because the bottom and the keyboard aren't hot, at least not compared to any other laptop. I have tried to replace the memory and it still happens. Anyone have any ideas? I'm so stumped. SystemInfoEdited.jpg picture by dragonpoet88 - PhotobucketHere is a link to her system Info. I had to edit it because she used her first and last name as the user. And also she actually has 4gb of ram installed, there is just 3 because I tired to replace it with my own as previously stated. Well, thanks for the help in advance.

I have read some stuff where its the thermal paste. How would I go about replacing that?? And is that a symptom of anything?

And when I say "shutting down", it shuts off. No log off screen, no BSOD (blue screen of death), just off.

And It's not when it's normally running when It's shutting off. It's shut off in safe mode and I have even seen it shut off on the screen where is says "press F2 to blah blah blah" when you first turn the laptop on.

A:laptop randomly shuts down not overheating

First we have to try and diagnose before trying to fix
I am starting with the assumption that it works ok in safe mode. If it does not we should look toward a hardware issue. I am focusing on software

If it works in safe mode try with a clean boot.
How to troubleshoot a problem by performing a clean boot in Windows Vista or in Windows 7
If it does not shut down, follow procedue. If it does shut down go to next step

Download and test for overheating (your touch the keyboard method is not a recognized overheating test) by using speedfan.
If it is overheating thats the cause if not follow next step

I guess this has to be done in safe mode, although no the best way. Download malwarebytes and run a full updated scan with that and your anti virus.
Negative go to next step

Go to event viewer and give me the codes and explanations of the various shutdowns.

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a friend gave me a laptop and i was cleaning it up when it started randomly shutting off. first i was doing a cleanup and it shut down during a malwarebytes scan. then i rebooted and it finished. then when installing avast right when it started coping files it would shut off. when it shuts off its like your pulling the power out so there's no errors in the log or minidumps.

i tested the hard drive and its good. i ran memtest86 and after about 6% tested it shut off. i tried each stick individually and in each slot and it shut off on every one of them. then i tested the ram in another laptop and they passed. i left the laptop on all night long and it was still on when i got up.

i'm stumped. all i can think of is blaming it on a bad memory controller, but i think thats just an excuse that sounds good.

A:Laptop randomly shuts off without errors

The laptop may be overheating. Are the CPU cooling vemts clean and free from dust? The laptop may have to be opened in order to clean the area well

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I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

A:Laptop randomly shuts down/restarts.

Originally Posted by IAMKLOOT76

I recently purchased this Acer Aspire V3-531 laptop to replace my Acer Aspire netbook which had provided faultless service for 3 years. The new laptop works well, however, I have an intermittent problem when the laptop will shutdown/restart mostly straight after waking from sleep mode and once while idle.

First post on here and my tech levels are basic/competent. Any assistance would be appreciated.

it could be that it is overheating and then it shuts down

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My laptop is a Sony Vaio this is the model ->VPCF116FX.
Lately i've been gaming heavily on it, and its my first time leaving it on over night. Now the first thing you guys might think is that its an overheating problem, I can assure you its not as I tested it while monitoring my core's temperatures. 2 different tests, the one without a coolant the laptop peaked at a blistering 95c, like I said it shuts down randomly I can leave it on overnight without a coolant and then when I play for like 1 hour it can shut off. The fastest it shut off before was 3 minutes right after running the game I play. (It only shuts down while playing a game known as Aika) I doubt its also the games problem as how can a game shut off a laptop/pc. Anyways, the test with the coolant, the temperature is at a stable 65-68c, and it still randomly shuts off it could shutoff within 5 minutes, or 10 hours. (of playing a game, never witnessed it shutdown without playing yet)

A:My laptop randomly shuts off without warning

Take it apart and clean the dust out 95c without cooling pad is way too much...

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This is a brief description of my laptop
Time of this report: 3/14/2010, 19:00:41
Machine name:
Operating System: Windows Vista™ Home Premium (6.0, Build 6001) Service Pack 1 (6001.vistasp1_gdr.091208-0542)
Language: English (Regional Setting: English)
System Manufacturer: Hewlett-Packard
System Model: Compaq Presario A900 Notebook PC
BIOS: Default System BIOS
Processor: Intel(R) Pentium(R) Dual CPU T2390 @ 1.86GHz (2 CPUs), ~1.9GHz
Memory: 3062MB RAM
Page File: 1704MB used, 4628MB available
Windows Dir: C:\Windows
DirectX Version: DirectX 10
DX Setup Parameters: Not found
DxDiag Version: 6.00.6001.18000 32bit Unicode

DxDiag Notes
Display Tab 1: No problems found.
Sound Tab 1: No problems found.
Input Tab: No problems found.

DirectX Debug Levels
Display Devices
Card name: Mobile Intel(R) 965 Express Chipset Family
Manufacturer: Intel Corporation
Chip type: Mobile Intel(R) 965 Express Chipset Family
DAC type: Internal
Device Key: Enum\PCI\VEN_8086&DEV_2A02&SUBSYS_30D9103C&REV_

Since 13/3/2010 my laptop has been freezing or crashing. I have looked through the event viewer and found
- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-DistributedCOM" Guid="{1B562E86-B7AA-4131-BADC-B6F3A001407E}" EventSourceName="DCOM" />

<EventID Qualifiers="49152"... Read more

A:Laptop randomly freezes/shuts down

also this -

The COM+ Event System detected a bad return code during its internal processing. HRESULT was 8007043c from line 45 of d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp. Please contact Microsoft Product Support Services to report this error.

- <Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
- <System>
<Provider Name="Microsoft-Windows-EventSystem" Guid="{899daace-4868-4295-afcd-9eb8fb497561}" EventSourceName="EventSystem" />

<EventID Qualifiers="49152">4609</EventID>






<TimeCreated SystemTime="2010-03-16T08:35:11.000Z" />


<Correlation />

<Execution ProcessID="0" ThreadID="0" />



<Security />

- <EventData>
<Data Name="param1">d:\vistasp1_gdr\com\complus\src\events\tier1\eventsystemobj.cpp</Data>

<Data Name="param2">45</Data>

<Data Name="param3">8007043c</Data>

Also I did a system restore and driver update and no change

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I have a Toshiba Satellite L645d-S4036 laptop. I'm running Windows 7 Home Premium 64-bit Service Pack 1. Whenever I attempt to boot my laptop in normal mode it shuts down within 30 seconds of logging on. There's no bsod, no crashing, the laptop just completely shuts off. However, I can run my laptop in safe mode for any length of time; my laptop only shuts off when I attempt to boot it in normal mode (this leads me to believe that the problem is not a heat related issue). I've also run Kaspersky TDSS Killer, Super Anti-Spyware, Malwarbytes Anti-Malware, and Microsoft Security Essentials, and nothing was found, which leads me to believe it's not a virus-related issue. Also, because my computer runs in safe mode but not normal mode, this leads me to believe that the problem is in some way software related but I'm not sure.

Any help would be greatly appreciated.

A:[SOLVED] Laptop Randomly Shuts Down


I'm far from being an expert, I just want to help out. This is what I do whenever I get this issue.

1.Try to remember any changes made to your laptop before the issue came up.

Because if you can boot into safe mode but not normally then it could be a previously installed program or a corrupted/missing important system file. Not sure if drivers could be related to this. Any expert out there please shed some light here.

2. Have you tried the "Last known good configuration" option?

3. If system restore is enabled then Restore to a previous state. If you can't then you can try the next step that I do.

4. In the search box type in "msconfig" and hit enter. Go to the services tab. Check the "hide all the microsoft services". You will then see a list of services. You can uncheck then apply. Try to boot normally. If that doesn't work go to msconfig again but this time, you need to click on the start up tab. Unchek the start up items and see if that fixes it.

Note: It is important to uncheck the "Hide all Microsoft services" so that you will not be able to uncheck the important services that your laptop needs in order to function properly.

5. This last step usually fixes my computer issues whenever I encounter something like this, but I'm not sure if this will be the case for you. Anyway, if you have your windows 7 installer disc, you can boot into it and then choose the repair option there to repair your windows.

Note: You have to ... Read more

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