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XPS 9343 (2015) battery not charging - no issues with battery or AC adopter when tested

Q: XPS 9343 (2015) battery not charging - no issues with battery or AC adopter when tested

Hello. I would be grateful if someone can help me with solving the following battery issue.
My XPS13 9343 (with Windows 10, 2015 model) recently stopped charging when connected. I have conducted BIOS test, stress test, system test, battery test recommended on Dell forum, but could not find any issues.
Then ran device manager and checked & updated drivers, tested for virus, scanned the system, but could not detect any issues.
Lights on AC adopter is on (static) , and the front light under the touch pad turn on white briefly when connected then turn off immediately when plugged in (when disconnected, orange light comes on).
It seems charging is disabled...I might have touched keys without realizing (I checked whether there were hot key to enable/disable charging, but could not find one).
Since it is an ultrabook, and the battery has no issues, I have not opened the back to take out the battery.
I brew into the connecting hole, but it did not solve the issue.
Please help!

Preferred Solution: XPS 9343 (2015) battery not charging - no issues with battery or AC adopter when tested

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: XPS 9343 (2015) battery not charging - no issues with battery or AC adopter when tested

Dear ejn63,
Thank you very much for the quick reply.
I just did F2 at powerup and found the adapter was displayed as 'Unknown.'
I would order the new AC adapter today and see how it goes.
Will report when solved.
Thank you again.

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A friend recently purchased a XPS 13 9343.  Apparently she had problems with the battery not charging when she initially set up the computer.  She claims she was instructed by the staff at the Microsoft Store not to operate the computer on the power supply, but that she should run the battery down and recharge it overnight.  She is under the impression that this is the way Dell intends that the computer be operated.  Given that she is not very technical, I'm a bit skeptical about this.  I suspect she may have misunderstood these instructions.  Is there any truth to this? Is this an initial "conditioning" procedure?  I did read another post that described a similar procedure to reset the battery meter. Does that procedure apply to this computer?  I've searched the Dell site, but I can't find any specific instructions for this computer.  If anyone can point me to some more info, I'd very much appreciate it.
Thank you.

A:XPS 13 9343 (2015) Battery Charging Question

I am not sure if the information was given incorrectly or it was misunderstood.
Customers can use the laptop either way they want(with or without the charger), however it is advisable not to keep the charger 24*7.
Once the battery reaches 100%, Let her use the machine on battery power till the charge level reaches anywhere near 10%.
In simple words, It must be in charge and discharge cycle.
Thank you

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Hey, I really need help. I'm having problems with my laptop. It's a dell inspiron 7559 and was bought around January. Recently I have seen that the battery has no longer been as hot as it used to be when I first started using it. Along with the sleeve on the tip of the screen power adapter (below the part where the adapter lights up) has started to come off, exposing the wires. The battery has continually dropped down its percentage rate ever since I bought it, and it won't go back up. It is currently at 0% battery life and it says when you highlight over the battery icon ( plugged in, not charging). It also happens to show the BIO setup when I start the computer and shows that the batteries wattage and type cannot be determined. In the BIOS setup, the ac adapter type is unknown. The battery has not been through any harsh conditions along with the laptop. I have tried removing the battery, starting up the computer with the ac adapter (which is 130 watts), then adding the battery back, and ac adapter, then turning it on, but it had no effects. If I remove my ac adapter while my computer is on ,it instantly turns off. If someone can support me with this issue, it would be gladly appreciated. Thanks.

A:Laptop battery not charging, battery not identified, 0% battery life

It sounds likely the charge circuit on the mainboard is damaged.  Contact Dell to have the mainboard replaced under warranty.

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HiI've just now replaced the battery of my ideapad z500 with a new one but it seems not chargin... My system is Windows 10. I've updated "Lenovo Energy Management Driver" (for win 8.1) and "Advanced Configuration and Power Management Interface (ACPI) Driver" (for Win 10) but when I've restarted the laptop the issue persist. The Windows 10 bar shown me this message: 0% and batteri not charging. When the laptop is turned off and the AC is plugged in I don't see the power button led light up like I remember (maybe I am not remembering well I don't know, but maybe it is usefull to diagnose the problem). Do you have any advice on what can I do to solve this issue?Thenks

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Dear All,I have Lenovo Thinkpad T460S purchased almost a year ago. Today I suddenly faced problem in charging battery. Charger is plugged in and battery icon is showing "plugged in, charging" but actually it is charging very slowly. Normally battery is charged in one hour or so but today it took more than one hours to reach only 24% or so. Furthermore, soon after plugging in, battery icon shows "filling in process" for few seconds then stopped i.e no filling in process. Furthermore, after whole night charging, battery is now 94% charged, battery 2: 100% charged, fully charged; battery 1: 0% charged, not charging (please attached images).Please guide how to get rid of this problem?Thanking in advance. Shahid

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Here's the scenario, daughter's laptop would only boot if plugged in WITH a battery (dead, or alive) installed, but wouldn't charge at same time. Had to replace a buggered fan & replace thermal grease on account of over heating issue. Checked everything I could for correctness as reassemble took place. Upon completion, fired her up with old, dead battery installed to run it through the paces while keeping an eye on temps. Everything a-ok. Now, put new battery in, plugged in adapter but comp. doesn't show as "charging"! In fact, with new battery installed the light at the adapter plugin no longer illuminates, but it will when new battery is swapped with old one. Ran HP diagnostics while new battery still had some power in it, & everything was a-ok. Now, however, even with old battery in it it will not boot, plugged or not. Tried another HP adapter, with all combinations of battery placement, to no avail. Suggestions, aside from using it as a doorstop? Thanks in advance.

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I have accquired a Helix 1 (Machine Type Model: 36986CG). It has a history, that the digitizer in the tablet (LCD screen has failed), and it also appears that the LCD screen has started to delaminate. So it has limited life, before the screen completely fails, I was also told that hot chocolate was spilled on keyboard dock, BUT these issues and problem below, were there before drink spilage... I have read many forum posts which seem similar, but it's unclear what the issue is. Windows 10 x64 is currently installed. I have updated firmware in tablet, it will not update firmware in dock battery. see photo I'm not certain what Primary Battery and Secondary is ? Is primary tablet ? Secondary dock ? - which is not detected ? I have pressed the reset button in the back, not sure what this does! Problems:-  1. The OS does not detect more than a single battery. 2. Tablet connected to keyboard dock, Tablet can be charged to 100%, if AC power is connected to keyboard dock, it does not charge. 3. On occasions - Tablet connected to keyboard dock, Tablet can be charged to 100%, if AC power is connected to keyboard dock, it charges, or it does not discharge.   4. A few odd things removing AC power from keyboard dock, and re-connecting LED on Thinkpad flashes three times, and goes off, and then keyboard dock is not working, e.g. no keyboard, also fans go at low speed, and Tablet charges. 5. A... Read more

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my lenovo G 50 70 Should replace charing ic and charing signal ic, i can not find that ic numbers to purchase.can i know that ic numbers of two ic s? 

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Can someone help me with this problem? So I just received my brand new Dell Inspiron 15 3000 and the battery is not charging. It says it's "Plugged In, Charging" but it never goes up and stays at 0%. At first I thought I just need to plug it in for several hours but it's been 5 hours now and still the battery stays at 0%. I tried running the BIOS Diagnostics just to see if there are problems and there's none. The battery status says everything is running normally and the Battery State says it's Idle. I tried draining the flea power several times, removing and reattaching the battery, but to no avail. I'm getting really frustrated and I'm really close to throwing this laptop back to Dell. 
I read somewhere that I have to update the BIOS but it won't update unless the battery is charged at least 10%. Someone also suggested that Windows 8.1 is causing the problem. I haven't even started using this laptop and it's already giving me a *** ton of problems. Any help would be much appreciated! Thanks guys! :)

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The battery status toggles between not charging, not used, and unauthorized battery after it was calibrated using one key. Before that, the battery was working perfectly, lasting close to 5 hours. Now the laptop shuts off when unplugged and the battery status is constantly changing. I've had this laptop for approximately a year now and it was unused and left in an unopened box for the first 8 months. 

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I am having issues with my battery. I have an HP Envy #G6R79UA. I do not know exactly when it happened or what caused it, but for some reason my battery will not charge. Currently I am at 5% battery level and it says, "plugged in not charging."  I left it alone for several hours to charge but so far nothing has changed.  I tried to turn my computer off, back on, press esc, and run a diagnostics test, but it failed. It said faliure ID 9BXS16-7A1865-MFGJMG-C08R03.  I tried using the HP Support Assistant App to run the HP Battery Check but it said the battery status was : OK.  The battery is 606 days old and I no longer have warranty. Please let me know if you can help.

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A:Battery Issues- At 5% and no longer charging

Hi Looking4Soltn, Please follow the steps carefully.. Turn the computer off completely.Unplug the AC charger.Start the computer using battery only.Run for a few minutes & test a few applications.Turn the computer off completely.Plug  the AC charger in.Start the computer in AC mode. If the steps above didnt work then try the second option Go to Device managerLook for the word Battery and double click itRight Click on "Microsoft ACPI Compliant Control Method Battery"Turn off the computer after uninstalling itRemove the battery then the AC chargerPress and hold down the power button for 30 secondsPut the battery back in then the chargerYour battery icon should start charging after booting to the main desktop Cheers! 

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I am having issues with my battery. I have an HP Envy #G6R79UA. I do not know exactly when it happened or what caused it, but for some reason my battery will not charge. Currently I am at 5% battery level and it says, "plugged in not charging."  I left it alone for several hours to charge but so far nothing has changed.  I tried to turn my computer off, back on, press esc, and run a diagnostics test, but it failed. It said faliure ID 9BXS16-7A1865-MFGJMG-C08R03.  I tried using the HP Support Assistant App to run the HP Battery Check but it said the battery status was : OK.  The battery is 606 days old and I no longer have warranty. Please let me know if you can help.   

A:Battery Issues- At 5% and no longer charging

Hi @Looking4Soltn,I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer power. I will be glad to help you. Please look at the following documentsHP Notebook Computer Battery Safety Recall and Replacement ProgramUsing and Testing the AC Power AdapterBattery Does Not Power Notebook or Hold a ChargeTesting and Calibrating the Battery (Windows 10) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

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HI , I'm have ing trouble with my HP Pavilion 15p077TX  Notebook (1yr 6 months old), its battery charge got stucked at 2% (nor further charge loss nither is it getting charged), I'm currently using it via my AC Adaptor and the irony is that I'm posting this from it in the same condition. Things i've tried so far:- Updating the bios (Current BIOS Version/Date : Insyde F.42, 18-03-2015) {I have a doubt about the bios version here cause when I tried to check the current bios its showed me this one and F.7 for Intel Processor, not sure If its the proble with this case.}- Uninstialling the ACPI -Compliant Control Method Battery andn then redetecting it- Updating the support assistant and running the battery check which gives an unknown 93 error (tried both VERSION: and VERSION: )- Unpluging the battery and the ac adapter and holding the power button for a whole minute-Tried HP Diagnostic Tools' Battery Check which took like 10-15 minutes and responded as no battery is pluged in. Right now I don't have much in my mind to try on this, If anyone knows anything please do share, that might me helpful.Thanks in Advance.Enigma 

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A:Battery check Unknown 93 status, Battery not charging, stuck...

Hey @EnigmaDimirti, Welcome to the forums. I'm here to help. I would strongly suggest Testing and Calibrating the Battery. Should that not solve the issue, I would suggest calling in for support to see about replacing the battery, as it should not be displaying "no battery is pluged in" when you run a battery check. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region.http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html If this helps, please hit that Thumbs Up, and Accept as Solution. Cheers,TechSurge.

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Opening a new thread since the other is marked as resolved.
Since receiving the laptop on Friday I noticed that audio was not working - to begin with the speaker volume was very quiet, even when on max, and then the audio device would 'disappear' from Windows periodically and audio ceased to function entirely. I had assumed that this was a one off and so rebooted and all seemed well - however the issue has returned and seems to be worse.
Audio tests fail, and there is no sound from any applications - seems to be hardware issue; I removed the Intel SST & Realtek drivers and then reinstalled the driver package from Dell, no change.
Then I rebooted, went into the BIOS, turned off audio, rebooted, turned audio back on from BIOS, booted to Windows and audio was working again. However, following a reboot, the issues returned. And subsequently audio functionality comes back and goes away as it pleases.
I'm quite disappointed to be honest, I had waited a couple of weeks for the laptop and now it's looking like I'm going to need to send it back for repair. Also I've just managed to get everything set up the way I want it and now I'm pretty sure I'm going to be forced to do a factory reset, which I'm adamant is not going to resolve the issue!
Can anyone help me out here?
Have contacted Dell support and am waiting to hear back, just interested to know if there's anything I can try in the meantime.

A:XPS 13 - 2015 (9343), sound card issues

Adam SharifOpening a new thread since the other is marked as resolved.
Hello Adam. I have removed the "verified" from my answer to Zof (he is the person who marked it as the answer, probably because I answered his audio driver question). 

Both you and Zof mentioned the BIOS. You could try updating to the latest revision, which was released yesterday. The revision before that was released just a week ago, so it looks like there are a lot of bugs in that model that are being caught. However, under the "Fixes and Enhancements" notes, I don't see any mention of fixing audio in any of the revisions. However it could be fixed but not noted.
Other than that, I repeat my advice to Zof:
"...you should perform a system recovery and return the laptop to the exact state it was in when you took it out the box. Then test the audio immediately before you allow any updates (turn off Microsoft automatic updates before you go online).
If the audio does not work at that point, consider returning the laptop, because the problem is caused either by faulty hardware or a problem created at the factory."
The reason for performing a system recovery is because Dell no longer provides a self contained audio test. The tests available piggy-back on Windows and its drivers, so since they are not removed from the equation the tests are inadequate. A system recovery is the next best test because it fixes Windows and the audio driver, so any problems leftover are due t... Read more

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Mine's a 2015 Dell XPS 2015 edition (9343) .
Everything seemed to be working just fine until the last month . The moment I try to pair a Bluetooth device ,  it gets disconnected the moment its successful ( the pairing) .
Also , any USB storage that I connect , the laptop somehow recognizes it as 'Local Drive G:' and I get the following message :
" G: is not accessible.
The Request is not supported "
Any suggestions as to what I should do ?

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Laptop will only charge to a max of 86%. Battery test indicates OK. After recalibrating batterythe max charge was reduced to 76%. Will a new battery solve this or could this be something more die?If new battery is necessary, can HP provide it or am I forced to go to 3rd party supplier?

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I have just replaced my CMOS/BIOS battery today, as , I have faced some critical problem regarding regular BIOS date/time reset after system shutdown. But I want to know how do i recognize, that my new batter is totally ok or functional.

Battery Meter gadget shows that "battery Not charging"
Is it a gadget problem?

Is there any method available so that I can track that my new installed CMOS battery in PC is working fine?

Please help me.

A:Battery Meter shows CMOS battery not charging

The battery you have replaced is solely there to maintain the clock and other BIOS settings (if you have changed them from their defaults). It will not prevent you from booting your system if it is dead/missing; all it means is that you will have to enter the BIOS each time and make the correct settings and time. This battery is not rechargeable.

Do you still have to enter the correct time, or is the BIOS maintaining this now you've changed the battery?

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I have an older SL510 laptop, which has been working very well. But recently the battery power was continuing to diminish until recently, it stopped holding a charge altogether. At this stage, the orange battery indicator started to blink continuously at a rapid rate. I am still able to power up the laptop with my power cord connected. Purchased a new battery to replace the old and assumed light would go to green after charging. Unfortunately, after several hours connected to the charger, the battery light continues its constant orange blinking. Went through the process of uninstalling the ACPI file as noted in another post. Followed these steps:1. Disconnect AC2. Shut down3. Remove battery4. Connect AC5. Startup6. Under the Batteries category, right-click all of Microsoft's ACPI Compliant Control Method Battery, and select Uninstall (note that it is all right if you only have one).7. Shutdown8. Disconnect AC9. Insert battery10. Connect AC11. Restart your computerAfter completed this process, battery light continues to blink rapidly and battery doesn't seem to want to charge, or provide any indication that battery is inserted in computer. This happens whether I'm using either of the 2-power adapters I have for this laptop.What can I do to get this fixed??? Thank you in advance for any assistence provided!!!

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I am becoming more and more concerned about my laptop's battery each and every passing day. When I check the bottom right of my computer screen to check if my computer battery is completely charged, it says "0% available (plugged in, not charging)". I have had to buy two new batteries because of the same thing and they also read "0% available (plugged in, not charging)". When I unplug my laptop from the power source, it turns off automatically. I cannot even bother calling Dell to check this issue for me because I bought this computer off the street for $35.

My question in general is how do I get this problem fixed and how do I keep an eye on how my laptop computer charges correctly (or not)???

A:General Question about laptop battery charging AND 0% battery

Some reading and testing for you

Why is my Laptop battery not charging? – Drivers.com updates

Laptop Battery Not Charging | PCWorld


The common method is:
- Create a System restore point
- Uninstall (Under the Batteries category in Device Manager) the Microsoft ACPI Compliant Control Method Battery.
- WARNING: Do not remove the Microsoft AC Adapter driver or any other ACPI compliant driver.
- click Scan for hardware changes

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HP g6-1b60us Notebook PCHere is the situation and symptoms. Battery not charging. Battery icon indicates battery being charged, but it sits at 5%. Have bought a replacement HP battery and that battery will not charge also (it sits at 50%, which I assume is the initial charge it came with). Run the HP Support Assistant and both batteries fail the test saying that cell 4 is bad (cells 1 to 3 have charge, but cell 4 has a 0 reading, even in the new battery). (Is there a problem accessing/charging cell 4?)When the battery is installed and the AC adaptor is unplugged, and the laptop is turned off, the battery charge LED shows a white LED (red/amber indicates that it is charging the battery); now the only time the LED goes out is when the battery is physically removed. Before the problem began, the battery charge LED would be off when the battery was installed and the charger was not being used. Now the battery charge LED goes off only when the battery is physically removed.What I have tried:Cleaned the contacts.Bought a new HP battery.Tried the complete discharge method of turning the laptop off, removing the power cord and battery and holding the power on key for over 30 seconds.Have done safe restarts.Reset to HP recommended settings.Suggestions/recommendations?

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The issue has been progressive over a few months. When the ac adapter is plugged into the laptop, the blue LED lights for a second then changes to amber. After a few seconds the LED goes off. On the screen the battery stsus icon will show the AC symbol while the LED is ON but it goes away whn the LED goes off. The battery does not charge. I have a new battery. I have another g6 laptop (uses the same battery) that i can charge the batteries in and the AC adapter works flawlessly in that laptop. After the LED goes out I have to remove the AC adapter plug from the laptop and wait a few minutes. Then when i plug the AC adapter plug back into the laptop power socket the cycle repeats; blue LED 1 seocnd, amber LED a few seconds, AC icon on battery status indicator,  LED off, AC icon disappears, battery does not charge. Two different AC adapters, two different batteries (one new and one older - both genuine hp batteries). If I leave the AC adapter plugged into the laptop the LED will not come back on and the AC icon never reappears. I must remove the AC plug from the laptop for a period of time to restart the cycle (short). When the issue started the cycle of charging was longer and it slowely over time has reduces to this few seconds. It seems maybe something in the charge circuit is overheating? The laptop will not run from the AC adapter without a charged battery installed, when this issue atrated it would run from jsut the AC for some time now the AC only "works" for a few ... Read more

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I recently purchased my laptop this past April and it has stopped charging.  I thought it was the charger since my guinea pig chewed the mickey mouse cable a bit, so I got a replacement in the mail.  However, replacing the cable did not solve the issue.  The partially chewed cable worked up until the day I installed Windows 10, coincidentally.  I'm just wondering if it's possible that installing Windows 10 could have caused some unkown bug to cause my laptop to stop charging.  I really don't think it's the charger since it is brand new.  Please can anybody help me?  Thank you. P.S. The laptop battery is dead so I cannot turn it on to check drivers or bios.

A:spectre x360 battery charging issues

The exact same thing happened to me. I received a new adapter and power cord from HP, as my Spectre is only 5 weeks old. The new power cord and adapter didn't work and now my laptop won't even turn on. I wish I could help, but I have no idea what to do to fix my own laptop since it won't turn on. 

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I've been having issues with my battery. If I unplug the charging adapter, my laptop immediately shuts off. The battery would stay at 0% and say "plugged in, not charging". I figured the problem was the battery so I replaced it. I still have the exact same problem but the battery percentage is 54%. It neither drains nor charges. I've tried reverting my power options to their default settings. My drivers were up to date. I've uninstalling and reinstalling the drivers. And in advanced power settings I've tried restoring default settings and also changing reserver battery level for on battery and plugged in from 7% to 100%. Despite all this I still have the same initial problem.

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Hi sir/Madam I Need help from Lenovo, i  have purchsed U260 laptop last 2years back in USA, Now my laptop not giving single second also i want purchase new Battery in USA or India, i searched in india and USA lenovo store, now im in india i want purchse new battery its my first  laptop given by my brother, please help me where battery avalble i go and get that in india.

A:U260 Charging / Battery Issues need to purchase ne...

Hi pspdora ,
Welcome to the Community Forums .
You can check on the battery part number from the label sticker or checking the FRU/Part number from here. 
Lenovo spareparts are available thru Encompass for ordering and availability / costing . 

Call Center, 800.432.8542, available Monday through Friday, 8 a.m.-6 p.m. Eastern Time Eastern Time
Online Chat Service, available Monday through Friday, 9 a.m.-5 p.m. Eastern Time
Online Contact Form, available 24/7, see below for the form that addresses your needs. A customer service representative will respond to your inquiry/request within 24-48 hours

Check them out else check with trusted resellers using the same part number .
Update us how it goes.

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Hey, As of today my Lenovo N585 is having battery charging issues. When I plug in the ac-adapter/charger the battery charging animation in Windows shows progress for almost 15 seconds then it stops. When I boot the laptop with the battery removed it works fine. The battery or Windows is the problem I'm guessing. Anyone else having this prob? Rafael M.

A:IdeaPad N585 - Battery charging issues

Hi Rafael,
Welcome in Lenovo Forums!
I would prefer if you can remove the a lenovo applicaiton called ( Lenovo Energy Management ) and reinstall it again.
Kindly find below the application download link for
Win7 : http://support.lenovo.com/en_AE/downloads/detail.page?DocID=DS030145
Win8: http://support.lenovo.com/en_AE/downloads/detail.page?DocID=DS031269
Hope the provided solution can help in solving the issue.
Let us know.
Thanks, Alaa

Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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Hi, so I recently bought an HP x360 notebook online and there are a few issues with it. One, it will not turn on without the power adapter plugged in, and two, ever since I bought it the battery will not charge. There is also an issue with the notebook freezing on boot-up. To go a bit more in depth, if I try to turn the notebook on when it is not plugged in to the power adaptor nothing happens. If I try to turn it on with the power adaptor plugged in, it will usually boot up until the black screen before the "HP" logo appears and then freeze. It stays this way until I power it off again, and sometimes instead of getting a black screen on boot-up I will get a message saying "The CMOS checksum is invalid". It usually takes like 5-10 cycles of powering the notebook on and off again while it is plugged in to the power adaptor before it will finally get past the "HP" logo screen and continue boot-up, but after it does then the notebook runs fine. Once it is on, I can restart the notebook using the "restart" button in the start menu and it will boot up again immediately, but anytime I unplug the power adaptor and plug it in again (for example, to take the notebook to another place) then I have to go back through the process of turning it on and off again before it will boot-up normally. About the battery, it is a "sealed" battery and the paperwork included with the notebook said not to remove it. It hasn't charged since I bought the notebook. I can leave it plugged i... Read more

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I have an Asus x54c, windows 7. My battery had signs about needing to be replaced, and I bought a new adapter and kept charging it. Although it did not make much of a difference, it still had some percentage. I now have 0% available, plugged in and charging lol except it really is not charging. Any ideas on how to fix this. I bought it Sep 2012, and I don't want to replace the lapto and tbh not the battery either. Thank you

A:Asus Battery Issues, plugged in not charging.

Can you turn the Laptop off, remove the battery and turn on the laptop with only the power cord connected?

If so, I would say you simply need a new battery. They are fairly cheap, I'd say around 50 or so. When ordering one, you want to make sure you use the model number of the battery and not simply the laptop model (Asus x54c). This information is typically located under the battery or on the battery.

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I just recieved my Satelite Click Mini a few days ago and there seems to be an issue with the battery in the keyboard.

When I received the laptop I fully charged it and all was fine. I have been using the laptop frequently and noticed today that the main battery was down to 3%. I assumed that the power would revert to the 2nd battery but it did not and shut down. I then recharged and powered it up however the charging seemed to stall at about 40%.

After checking the forums I thought that a bios update (to 1.7) would solve this however it has not and other issues have flagged up. The first battery charges very slowly and seems to stall at 70% the second battery is showing at zero percent (before update it was at 100%), it also states that its plugged in and not charging.

Also, and i don't know if this is linked, but I found it extremely hard to type in this forum as the screen is flickering and I have to wait after pressing each key. I have had to post this on another laptop.

Any help would be appreciated, I am worried this laptop needs to go back to the factory.

Many thanks

Richard Waldman

A:Satellite Click Mini L9W-B - Battery/Charging issues

There have been a few ideas thrown around here in the forum. Easiest thing to try at this time would be to leave the tablet AND keyboard plugged into the wall to charge overnight. If the notification centre is still showing that it's not charging you might have to try a (maybe several) cold reboot (hold down the power button for 5-10 secs while tablet is on) to try to fix it. I would also ensure that Windows Update is up to date.

I'd just like to pitch in just for sharing's sake that BIOS update 1.70 increased my batttery life immensely. I was having to charge the tablet every night, now I can go every other night.

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Hi Friends, I own a Lenovo K3 Note device, and recently updated the OS to Marshmellow. Post which I have started noticing the battery drains very fast, even if there is no usage.When I check the battery consumption details, I notice WLAN is eating upto 50% battery. I have turned OFF the wifi scanning when WLAN is off from the advanced settings, but still the battery dies very fast.And it takes up almost 4-5 hours to reach 100% full charge, and starts draining by the minute. Any suggestions/solutions on this are greatly appreciated. regards,Nikhil

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A colleague gave me his Lenovo Edge 2-1580 laptop to look at due to a charging problem he just encountered.  He said it started acting up about 3 weeks ago.  With the adapter plugged in, it quit charging (even though it registers as "plugged in, and charging").  He bought a new charging adapter, which did not fix the problem.  Then he bought a new battery, with the same results.  Then he gave it to me, and I am completely stumped. Both batteries are completely dead, with no way of charging them at all.  The laptop will run, as long as the charging adapter is plugged in.  I have tried every trick I could locate online, to no avail.  I might add, the laptop is not under warrenty, that ended on 2-20-17.  As a last resort, I did a OneKey Recovery, and took it back to factory settings, just in case some download may have affected it.  Still the same problem.  I am starting to think it is a motherboard issue, but as I said, it is out of warrenty.  Anyone have any ideas??  I have seen it change occationally from "plugged in, charging" (which is usually what it says, and isn't addressed that much online at all) to "plugged in, not charging" (which is talked about quite a bit).  But as stated before, all the tricks mentioned under those site, I have tried and nothing works. Would greatly appreciate ANY advise you could offer.  Right now it is a good paper weight that has to be plugged in all the ... Read more

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I know that a battery not holding a charge can sometimes be a motherboard problem, I don't want to spend the extra $50 on a new battery if it is the motherboard. Is there any way to decipher which one is the culprit.

A:Motherboard not charging battery or battery dead

Batteries are consumables... They should always be changed first if a charging problem appears

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For quite some time now i am having a problem with my battery not charging.
My laptop model is "DELL INSPIRON 15R SE 7520" running "Windows 8.1".
Sometimes when i Switch ON my laptop i receive an error saying "WARNING: The battery cannot be identified. The system will be unable to charge this battery.Strike the F1 key to continue, F2 to run setup utility."And when i press F1 computer starts normally but it doesn't take the charge from the adapter.
And sometimes it would just start normally without any warning. It accepts the charging and everything goes well.

Purchased a new battery "DELL ORIGINAL 6 CELL Li-Ion Battery".(old one was a 4 CELL battery).
Tried using 2-3 different adapters of the same model but no luck.
Tried using 2-3 different batteries(all 6 CELL as no 4 CELL battery is available in the market nearby). This too didn't work.
Tried removing the battery and using computer with only power adapter connected. Doesn't give any message and worked properly.
Tried using laptop with only battery having some charge in it. Gives the warning on startup. And won't charge if adapter is connected(shows plugged in,not charging).
Tried updating the BIOS driver.
Running hardware diagnostics when receiving the warning at startup gives:Error Code- 2000-0132Validation- 115087Msg: Battery- The battery is reaching end of its usable life.
Running hardware diagnostics when no warning appears at startup give:Al... Read more


If you've tried multiple adapters and batteries to no effect, the only thing left is that the mainboard is bad.

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Hi, I have read many people have similar issues for other models other than my Thinkpad x240 20AL but removing the battery won't solve my problem. It is plugged in, it says plugged in but battery is not charging (none of the two batteries this laptop has). I have gone to Driver Manager and uninstalled the 3 Microsoft drivers under battery section. After restarting or scanning for new hardware these drivers appear again and the problem is not solved. I have restarted de computer. Problem not solved I have removed the batter and put it back. Problem not solved. After one night, I switched on the laptop and one of the battery has charged. Right now it says plugged in, charging and it shows already 100% although it keeps charging. The other battery still shows 98% not charging.. I believe this must be a software issue, some power management that prevents the laptop from charging the battery. But where is that software and how to configure it or remove it? I have looked for Lenovo Power Management and similar and it is not installed on my laptop. Anybody knows what I am talking about?

A:x240 - battery - plugged battery not charging

I have a very similar problem, how was yours fixed in the end?Someone please help, very frustrating!

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I was notified of the battery recall and removed the battery to get its serial number.  After putting the battery back in it will no longer charge.  The light next to the power cord plug in also is no longer lit even with the power cord in.  I ensured the powere cord was properly pluged in.  Everything was fine pior to removing it and putting it back in.  Very strange.  Is there something that has to be done once a battery is taken out and put back it?

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For a few months now, at some point my battery would indicate nn% (plugged in, not charging) and would maintain that charge as long as it was plugged in. Running on the battery, the charge would eventually diminish and in order to get the battery to charge again, I have gone through to process of uninstalling the ACPI Compliant Control Method Battery in Device Manager. Usually within 24 hours, things would revert back to plugged in, not charging. However, that is no longer remedying the problem. (When this was an issue the indicator light next to where the AC Adaptor plugs in would flash blue. Also, I upgraded from Win 8.1 to 10 a few weeks ago, but this issue has been occurring for a few months now). Now the battery reads 2% (plugged in, not charging) and when I use the HP Support Assistant to check the battery, I get the message ?HP Battery Check was unable to access the battery?. I have performed a hard reset, reset the BIOS, and updated the BIOS, all to no avail. If I unplug the adaptor, the computer shuts off. Any suggestions for additional fixes? I have seen one additional suggestion to do a system recovery but I have not yet made a recovery disk for win 10 (I do have one for the win 8.1), and would it make any difference anyway since the plugged in, not charging problem was occurring under win 8.1?

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Last week, it became apparent that the battery in my Dell Inspiron 6000 was not charging: The battery light flashes yellow intermittently while the computer is plugged in (both while it is on and while it is off), and flashes orange if I unplug the AC Adapter. Here is what I've done:

1. Checked the Dell Quickset Battery Metter -- all the fields (total battery charge, primary, and secondary) were grayed out)
2. Checked my Power Management settings. It's set to activate a low battery "text only" alarm at 10% and to go into hybernation at the critical battery charge of 3%.
3. Checked the Power Meter -- The total power remaining is "Unknown." Under the batteries available, it says "not present."
4. Pressed the status button on the battery -- all lights lit up.
5. Ran Dell Diagnostic Express Test -- got the "Error Code 0F00:136C - IDE device failed. Blank media or no media is present in optical drive."
6. Ran Dell Diagnostic Symptom Tree and chose the symptom "System will not run off battery" -- All tests passed.
7. Ran the Dell Diagnostic Custom Test for the battery and the sensors -- All tests passed.
8. Downloaded the Inspiron 6000 BIOSFlash A09 and tried to run it -- Got the message "AC Adapter and battery must be plugged in before the system BIOS can be flashed" over and over again.

I have removed the battery, replaced it, etc. I don't want to buy another battery if it's not necessary. And I do... Read more

A:Dell Inspiron 6000 Battery Charging/BIOS Issues

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I just received my Yoga 3 Pro-1370 Laptop from the Lenova Repair Center - this was the 2nd service request for the battery issue.  The laptop battery still does not charge when the AC adapter is plugged into an electrical outlet.  Sometimes the charging indicator light will indicate that it is charging - but charges 10 - 15 seconds and goes off.  Confirmed the battery is not charging even though the light is not on just to be sure the issue is not with the power indicator light.  At this point the Lenova Repair Center has had possession of my laptop longer than I have in 2017.  Not sure where to turn to, Call Center/Support seems to be encountering problems and can't log a Service Call?   Seriously, I was asked to schedule a call for them to call me when their systems are up?  Laptop is under warranty, but I'm beginning to think they are trying to run out the clock. I'm typing fast - as Battery Life is below 10%   Any and all suggestions are welcomed.Regards.

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Hi! i have an Hp eliteBook 8560p and when the battery is plug it shows me this thing Battery #1:1% available(plugged in,not charging) Battery #2:Not present what are my to do to resolve this?please help

A:Battery #1:1% available(plugged in,not charging) Battery #2:...

How old is the battery? You do not have a Battery #2 more than likely. That would be the optional modular battery not the regular main battery. 

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After upgrading my XPS13 to last Creator Update (Build 1709) I face a lot of wireless issues.

Many wireless networks availables do not show on the list of available networks even if are active and I can connect with other devices
takes a very long time to connect to wireless networks and shows the yellow triangle and need to try several times until it connects.
After sleeping or hibernating the laptop it does not connect to any wireless network. I need to restart and wait for quite a long time (over 5 minutes sometimes) until XPS13 connects again.
XPS13 easily disconnects from active wireless networks

Before updating to Windows Creator Update (Build 1709), XPS13 worked like a charm.

Already run Dell diagnosys and did not detect anythinh wrong.
Uninstalled and reinstalled Dell Wireless 1560 802.11 ac

But still facing the wireless issues. It makes working with my XPS13 difficult.
So I would like to know:

How could I check what is wrong?
Could I uninstall the 1709?
if that was not possible: How could I do a fresh install (and do not loose the Windows Pro upgrade I bought some months ago)?

Many thanks!

A:XPS13 (9343, Early 2015) Wireless issues after Windows Creator Update (Build 1709)

Pak Ricard

Could I uninstall the 1709?

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I purchased a Dell XPS 13" 9343 two years ago and my battery just got swollen - one side of the keyboard/pad got lifted. I've contacted the local Dell support, and in addition to that that the guy was rude, he they told me that battery warranty is only for 1 year so they cannot replace it for me.
I find it really disappointing, especially to their top tier laptop series. It's only 2 years and the battery is "dead". I think it is unacceptable for a company like Dell to have that kind of issues and not to solve them although the warranty period has passed.
I am aware that batteries capacity can drop, and their performance is decreasing over time. But in my opinion, swollen batteries is something that shouldn't happen, it's a safety vulnerability.
I really hope that Dell will consider this case again and replace the battery even though the warranty time has passed.

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I have the i7 256GB touchscreen and used to get about 6-8 hours battery life but it's declined to about 4 hours after 6 months of use.  I finally contacted Dell and according to their tech, this is "normal wear and tear" and the average life span is only "a year to a year and a half".  He then proceeded to install a battery management software on my system and said that my battery health is good even though the performance has dropped about 50% in less than a year!  I asked to speak to a supervisor and the supervisor said that I am "lucky to be getting 3-4 hours backup battery"... I asked him to tell me where on the Dell website does it say that it should be like that and he in return asked me to tell him where on the website does it say that I should be getting more!  I was so upset by the supervisor that I forgot to mention the annoying buzzing sound that has plagued my laptop since I received it. I just emailed support and hope that they can be more helpful than the tech that I spoke to on the phone.
Has anyone else had a similar issue/experience? 

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My Dell inspiron 3542 laptop had a very good battery life(>6 hours), but today morning it showed an error message saying  "Battery has experienced permanent failure and needs to be replaced." I updated the BIOS from A3 to A10, but it didn't help! The PC starts only if its plugged in and the battery charge is constant at 82%. What should I do?

A:Battery not charging, message says "Battery has experienced permanent failure"

It's quite possible your battery did suffer a failure; the Lithium-Ion chemical reaction may (which produces electricity) have finally broken down.
First thing to try is to run Dell's diagnostics. When you first power it on, press F2 to run the ePSA Diagnostics & see if any failures occurred.
Have you tried powering the laptop on with the power cord and battery, then once it's loaded removing the power cord to see if it stays on?
Another thing to try: remove the power cord & battery from the laptop, then hold the power button down for about 10 seconds. Then reconnect the power cord, power it on, then reconnect the battery.
From here, once it's on, you can try removing the battery again to see if it stays powered on or leave the cord connected to see if the battery begins charging.

Hope this helps!

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I have a Dell inspiron 15 M5010 and i recently bought a new battery. It's not a Dell battery but a Ninja Battery. As i started charging it i noticed it doesn't charge. I thought it was a defective battery so the company sent me a new one. It didn't make a difference.
Is it my AC Adapter? or because i need a Dell battery? I tried everything except update the BIOS because it needs at least 10% battery to run. Sadly i have 5%. Please help. 

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