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Error 1001.InstallUtilLib.dll:Unknown.error

Q: Error 1001.InstallUtilLib.dll:Unknown.error

When I try installing any program I the get message at the end of the installation -Error 1001.InstallUtilLib.dll:Unknown.error. As an example, adobe reader, MS office. Any ideas?

Preferred Solution: Error 1001.InstallUtilLib.dll:Unknown.error

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Error 1001.InstallUtilLib.dll:Unknown.error

Download the Windows Installer Cleanup Utility and see if that helps

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Everytime I try to install a software, I get this annoying popup, and all action is rolled back... Any idea how to fix it?? I don't use InstallShield by the way. So the hotfix available doesn't work... :(

A:[SOLVED] Error 1001.InstallUtilLib.dll: Unknown error

Hello; while there is an InstallUtilLib.dll and an InstallUtil.exe, there is not, that I can find, an InstallUtilLib.exe.

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I was trying to install Windows Office Enterprise 2007 when I got this error message and since then I've noticed it on most all attempts to install anything or, to my horror, attempts to uninstall programs. I try to uninstall something and it will get to a certain point and then roll back then give that error message.

How can I fix this???


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So my fortnite freezes and crashes without a error code from UE4 when i go into the windows logs i get this message:

Fel-bucket , typ 0
Händelsenamn: LiveKernelEvent
Svar: Inte tillgänglig
Kabinett-ID: 0

P1: 141
P2: ffffae8746c864a0
P3: fffff80236c3fea8
P4: 0
P5: 3344
P6: 10_0_17134
P7: 0_0
P8: 768_1

Bifogade filer:

Filerna kan vara tillgängliga här:

Kontrollerar lösning igen: 0
Rapport-ID: 34543b4d-d9e8-47ff-a47c-f1e667549458
Rapportstatus: 4
Cab-GUID: 0

I saw on another post they told me to freshly reinstall my drivers i did that but still no luck.

Graphics card is: AMD Radeon RX460 2GB.

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Here is the error I am getting and it makes it so we have to reboot the PC when it happens? How can I fix this ?


Windows Error Reporting


1/25/2017 2:36 PM



Fault bucket , type 0
Event Name: AppHangB1
Response: Not available
Cab Id: 0

Problem signature:
P1: Spectrum.exe
P3: 56089bae
P4: be5b
P5: 0

Attached files:
C:\Users\CPC - VNG\AppData\Local\Temp\WERED0E.tmp.appcompat.txt
C:\Users\CPC - VNG\AppData\Local\Temp\WERED5D.tmp.WERInternalMetadata.xml

These files may be available here:
C:\Users\CPC - VNG\AppData\Local\Microsoft\Windows\WER\ReportArchive\AppHang_Spectrum.exe_50dc70ec2178cd4cd23a7c45d49df59424de3092_1d0bed7b

Analysis symbol:

Rechecking for solution: 0
Report Id: a9139c79-e34e-11e6-8c87-605718e18f97
Report Status: 1

Thank you for your time.

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Hello there. Recently my computer have just randomly shutdown meanwhile i'm playing games like CS;GO, League of Legends. The screen will just turn black and it will start to make one hell of annoying noise untill it reboots.

I've updated all my drivers. Tested my memory. Tested my RAM. Run a virus scan. Checked the heat on my Graphic card and CPU. and all seems to work just fine.
This is the errors i get:

Log Name: System
Source: EventLog
Date: 25-12-2013 19:10:41
Event ID: 6008
Task Category: None
Level: Error
Keywords: Classic
User: N/A
Computer: Snaski-PC
The previous system shutdown at 19:08:21 on ‎25/‎12/‎2013 was unexpected.
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<Provider Name="EventLog" />
<EventID Qualifiers="32768">6008</EventID>
<TimeCreated SystemTime="2013-12-25T18:10:41.000000000Z" />
<Security />
</Data&... Read more

A:Error 41, Error 1001 and error 6008.

Hi Snaski.

It is some display/graphics related issue.

Are you overclocking? As you are getting BSODs, you should stop overclocking and run all the hardware components like CPU, GPU and RAM to their default settings.

Check if the Power Supply Unit (PSU) supplying adequate power to the computer or not.
eXtreme Power Supply Calculator
Also let us know the wattage of the PSU.

Stress test the Graphics Card using Furmark.
Video Card - Stress Test with Furmark
Let us see a screenshot of the furmark window, just before you close it.

Is the computer hot? Report us the heat of the computer after a couple of hours of your normal usage. Upload a screenshot of the summery tab of Speccy. Alternatively, you can publish a Speccy snapshot too: Speccy - Publish Snapshot of your System Specs .

Install the NVIDIA DRIVERS 314.22WHQL only.
Uninstall All nvidia items in Control Panel > Programs and features3D Vision Control Driver
3D Vision Driver
Graphics Driver
HD Audio Driver
nvidia Update
(Are you using nvidia chipset drivers? If so, dont uninstall anything other than those are listed).
Now follow Drivers - Clean Left over Files after Uninstalling
Download 314.22 WHQL. While installing, Select Custom (Advanced) install. In the next page, follow this settings:
Let us know the results.

* ... Read more

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Today I have been getting BSODS on my Laptop in event viewer it shows Event ID 1001. I have attached a memory dump log please could someone look through this and let me know what could be causing this issue?

My laptop is > VPCEC1M1E/WI (VPCEC1M1E/WI) : Technical Specifications : VAIO and Computing : Sony

Many thanks in advance

A:Error ID 1001 BSOD

STOP 0x0000003B: SYSTEM_SERVICE_EXCEPTION: Usual causes: System service, Device driver, graphics driver, memory

Microsoft (R) Windows Debugger Version 6.11.0001.404 AMD64
Copyright (c) Microsoft Corporation. All rights reserved.

Loading Dump File [C:\Users\richc46\AppData\Local\Temp\Low\Temporary Internet Files\Content.IE5\VNFSFQ1J\081410-17752-01[1]\081410-17752-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available
Symbol search path is: SRV*c:\symbols*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7600 MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Machine Name:
Kernel base = 0xfffff800`0300d000 PsLoadedModuleList = 0xfffff800`0324ae50
Debug session time: Sat Aug 14 09:55:19.697 2010 (GMT-4)
System Uptime: 0 days 0:03:53.289
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *
**********************************... Read more

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Hello everyone. I had just set my laptop to go to sleep (closed lid), and when I came back about 10 minutes later, it was turned off. When I turned it back on a BSOD error report had shown up.

I have attached the file that the BSOD guide said, but when entering "Perfmon / report", it said "The parameter is incorrect".

I have also uploaded a .txt file with the info that Event Viewer gave me.

Is Windows 7 . . .
- x64
- Original OS
- OS is about two weeks old

A:BSOD Error 1001

Hello Niskala
& Welcome to SevenForums!

Let's get to it.

BSOD Summary

Microsoft (R) Windows Debugger Version 6.12.0002.633 X86
Copyright (c) Microsoft Corporation. All rights reserved.
Loading Dump File [C:\Users\Frederik\AppData\Local\Temp\Rar$DI00.164\080911-28033-01.dmp]
Mini Kernel Dump File: Only registers and stack trace are available

Symbol search path is: SRV*C:\SymCache*http://msdl.microsoft.com/download/symbols
Executable search path is:
Windows 7 Kernel Version 7601 (Service Pack 1) MP (4 procs) Free x64
Product: WinNt, suite: TerminalServer SingleUserTS Personal
Built by: 7601.17592.amd64fre.win7sp1_gdr.110408-1631
Machine Name:
Kernel base = 0xfffff800`02c51000 PsLoadedModuleList = 0xfffff800`02e96650
Debug session time: Tue Aug 9 20:08:08.901 2011 (UTC + 2:00)
System Uptime: 1 days 15:58:38.478
Loading Kernel Symbols
Loading User Symbols
Loading unloaded module list
* *
* Bugcheck Analysis *
* *
************************************************************... Read more

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Hello. I recently upgraded to Win7 and have been dogged by this crash. It will usually happen while playing games, but some games it doesn't happen at all. For instance, I just finished playing Metro 2033 with no problems what so ever, but when I started playing some old school Pirates, the system crashed after just a few minutes. Any thoughts on this?

A:Combination Error 1001 and 41

Can anyone help with this? I'm a stranger to dump files.

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I am trying to download driver detective and when it is installing a little window pops up and says, Error 1001 InstalUtilLib.dll: unknown error.
this window pops up twice, the only option there is is to hit OK. you have to hit this screen twice. After those two pop op screens it pops up with another screen that says, Error:-1603 Fatal error during installation.
Consult Windows Installer Help (Msi.chm) or MSDN for moreinformation.
i have a registered RegCure and ive ran that several times to try to fix this problem. ive scaned with macafee. i dont know what to do. can you help me?heeeeeeeelp!

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Windows 7
Windows 7 Ultimate
Full Retail
System Hardware is all new
First Install of the OS

1 x LG 22X DVD Burner - Bulk Black SATA Model GH22LS50 LightScribe Support - OEM
1 x SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
1 x OCZ Signature 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model OCZ3SR1333LV4GK
1 x OCZ Fatal1ty OCZ550FTY 550W ATX12V v2.2 / EPS12V SLI Ready 80 PLUS Certified Modular Active PFC Power Supply
1 x Intel Core i3-540 Clarkdale 3.06GHz LGA 1156 73W Dual-Core Desktop Processor BX80616I3540
1 x GIGABYTE GA-H55N-USB3 LGA 1156 Intel H55 HDMI USB 3.0 Mini ITX Intel Motherboard

Did a low-level format of the HDD before installing the O/S and drivers. Everything seemed fine till I turned it on this morning. I left the computer idle for a few minutes and came back to it recovering from a BSOD.

As for the report I am running MSE for virus protection. I am also managing Windows Update myself.

I've followed the instructions for BSOD's as per forum rules and have attached a copy of the report as a zip file.

A:BSOD - Error 1001 - Bug Check

Quote: Originally Posted by Mazdem

Windows 7
Windows 7 Ultimate
Full Retail
System Hardware is all new
First Install of the OS

1 x LG 22X DVD Burner - Bulk Black SATA Model GH22LS50 LightScribe Support - OEM
1 x SAMSUNG EcoGreen F2 HD103SI 1TB 5400 RPM SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive
1 x OCZ Signature 4GB (2 x 2GB) 240-Pin DDR3 SDRAM DDR3 1333 (PC3 10666) Desktop Memory Model OCZ3SR1333LV4GK
1 x OCZ Fatal1ty OCZ550FTY 550W ATX12V v2.2 / EPS12V SLI Ready 80 PLUS Certified Modular Active PFC Power Supply
1 x Intel Core i3-540 Clarkdale 3.06GHz LGA 1156 73W Dual-Core Desktop Processor BX80616I3540
1 x GIGABYTE GA-H55N-USB3 LGA 1156 Intel H55 HDMI USB 3.0 Mini ITX Intel Motherboard

Did a low-level format of the HDD before installing the O/S and drivers. Everything seemed fine till I turned it on this morning. I left the computer idle for a few minutes and came back to it recovering from a BSOD.

As for the report I am running MSE for virus protection. I am also managing Windows Update myself.

I've followed the instructions for BSOD's as per forum rules and have attached a copy of the report as a zip file.

Memory exception caused by Team Viewer. Remove and re-install newest version (stay away from version 6 beta)
Ken J

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Hello BleepingComputer, I am having a difficult time tracking down the cause of the failure of a program to re-install. the program is Wikitup dictionary. Previously, I have had problems with this program in the form of it not starting correctly; it uninstalls only with
difficulty. The problem now, however, is different. I am now receiving the following error message: Error 1001-On/AfterInstall event
handler of wikilon.installerHelper-value cannot be null> Parameter name: xml. I thought that the problem may be with Windows installer but I have been able to install other programs without any problems. The announcement of "value cannot be null" seems as though something
was changed somewhere; if it was, it was not by me as I would not know a line of computer code if it was in front of me. I've tried a restore point, tried retrieving the app from my back-up, tried downloading it from other (third-party) sites all to no avail. This program
works very well when it works and I consider it one of the best at what it does so giving up on it is not worth considering. I have had to
perform a complete system restore (wipe) of my computer in times past, and when I re-installed this app it always operates properly; it's
only when I have had to un-install and re-install it that this problem occurs. It's as though the program leaves some sort of marker on
my machine after an un-install that gets in the way of it's re-installation. Note-I have thought of ... Read more

A:Windows Installation Error # 1001

If your problem is with an uninstalled program leaving remnants behind, I suggest you use Revo Uninstaller to completely uninstall it. A lot of us use it. It's very useful. It does what Add/Remove Programs won't do.


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My computer crashed with blue screen in every few minutes. And everytime it boots up again it shows the 2 errors below in event viewer.

Siraj Mulla

A:Could anyone help about this error EventID 1001 - 1003

Test RAM

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Unable to edit query SQL when there is a where clause but no group by without getting the -1001 error. 

Example:  This query is fine. 
SELECT DISTINCT BB1.StudentID, Table43.Booking_date, Table43.Session
FROM BB1 INNER JOIN Table43 ON BB1.StudentID = Table43.StudentID
WHERE (((Table43.Session)="230"));
But if I simply enter the SQL editor (and don't even make a change), I can not save it without the Reserved -1001 error popup even if it was already saved as is earlier.  Apparently it needs notation like
SELECT DISTINCT [BB1].[StudentID], [Table43].[Booking_date], [Table43].[Session]
FROM BB1 INNER JOIN Table43 ON [BB1].[StudentID] = [Table43].[StudentID]
WHERE ((([Table43].[Session])="230"));
in order to be accepted. In particular the [] around the field before the FROM
SELECT DISTINCT [BB1].[StudentID], [Table43].[Booking_date], [Table43].Session
FROM BB1 INNER JOIN [Table43] ON BB1.[StudentID] = Table43.[StudentID]
WHERE ((([Table43].[Session])="230"));
is no good, but
SELECT DISTINCT [BB1].[StudentID], [Table43].[Booking_date], [Table43].[Session]
FROM BB1 INNER JOIN [Table43] ON BB1.[StudentID] = Table43.[StudentID]
WHERE ((([Table43].[Session])="230"));
will work.

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Hi, I cannot uninstall, repair, or install Virtual Router v0.9 Beta. Codeplex does not respond at all to the 1001 error, as I have seen from some posts over a year old. I would like to remove it, and I believe the error originated after a system restore.During Uninstall attemptError 1001. Exception occurred while initializing the installation:System.IO.FileNotFoundException:Could not load file or assembly 'file:///D:\Program Files (x86)\VirtualRouterService.exe' or one of its dependencies. The system cannot find the file specified.I hit ok, and then it says to close.During Repair attemptError 1001. The specified service already exists >>>> I then hit okay and this pops up:Error 1001. Could not find file 'D:\Program Files (x86)\Virtual Router\VirtualRouterClient.InstallState'. >>>I then hit close to exit.I imagine the solution to be to install it on another computer and copy the files onto my current via a flash drive, however I do not have the resources necessary to do this. I would like some help or alternative options please. Thank you for your time.

A:Virtual Router Error 1001

Hi ajax - -There seems to be a lot of people with Virtual Router problems -http://www.google.com.au/url?sa=t&source=web&cd=11&ved=0CB0QFjAAOAo&url=http%3A%2F%2Fvirtualrouter.codeplex.com%2Fdiscussions%3Fsize%3D2147483647&ei=H_OXTuW-KYmTiQei5M2rAg&usg=AFQjCNFUBgbjWuxuWmte6bP__4Oj7fL9qgThis link shows some solutions to try and many of the other problems people have. There may be one listed fix here that helps you -Regards -

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I have sbcglobal.net DSL, when I click on FINANCE, I get subject message. Help, please.

A:A my Yahoo! server error (code 1001)

what ur getting is an error telling you that the servers are super busy or there is a technical difficulty with the yahoo server. Try restarting your browser then logging back in and see if it works..if it doesnt then something is wrong with yahoo's servers

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Windows Vista Business - Dell Desktop - IE9 Application Crash

A couple weeks ago I decided to download IE9 since I have been using Chrome mostly and every so often Firefox. Regardless, IE9 Crashes and loops with Windows error reporting prompts until close is clicked heavily or the application is force closed. I have included the event viewer information below. Im troubleshooting now but was also curious about some of the causes associated with this error.

INFORMATION entry via Event Viewer

Event 1001 Windows Error Reporting

Fault bucket 2511977869, type 1
Event Name: APPCRASH
Response: None
Cab Id: 0

Problem signature:
P1: iexplore.exe
P2: 9.0.8112.16421
P3: 4d76255d
P4: igdumdx32.dll
P6: 4de942fb
P7: c0000005
P8: 00009754

Attached files:

These files may be available here:

ERROR via Event Viewer

Faulting application iexplore.exe, version 9.0.8112.16421, time stamp 0x4d76255d, faulting module igdumdx32.dll, version, time stamp 0x4de942fb, exception code 0xc0000005, fault offset 0x00009754, process id 0x17f8, application start time 0x01cd0d684160eda5

A:Event 1001 Windows Error Reporting

One solution appears to be to turn off accellerated graphics in internet explorer 9: -

How to Disable Hardware Acceleration (GPU Rendering) in Microsoft Internet Explorer 9 (IE9) to Fix Font Problem? - Tweaking with Vishal

The other is to update the graphics drivers from Intel: -

Intel? Driver Update Utility

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Hello Everyone...I need your assistance to fix my problem. My computer just crashed with a blue screen and sometimes it freeze. I've searched this error on google and I end up here.
That's the link to my memory minidump file. Honestly I had 3 memorydump files, but I uploaded only one file to focus on it. Just let me know if you really need the other two dump files. THANK YOU!!! and GOD BLESS US ALL..

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I am getting this bugcheck error with a reboot. Any thoughts. Win 7 - Dell 9010 - 8 gigs ram - Very basic setup - typical office setup and anything specialized is done through the browser. 

error 1001 

The computer has rebooted from a bugcheck. The bugcheck was: 0x00000119 (0x0000000000000001, 0x00000000000122b7, 0x00000000000122b8, 0x00000000000122b8). A dump was saved in:
C:\Windows\MEMORY.DMP. Report Id: 012516-12292-01. 

+ System 
- Provider 
[ Name] Microsoft-Windows-WER-SystemErrorReporting 
[ Guid] {ABCE23E7-DE45-4366-8631-84FA6C525952} 
[ EventSourceName] BugCheck 
- EventID 1001 
[ Qualifiers] 16384 
Version 0 
Level 2 
Task 0 
Opcode 0 
Keywords 0x80000000000000 
- TimeCreated 
[ SystemTime] 2016-01-25T15:47:32.000000000Z 
EventRecordID 85311 
- Execution 
[ ProcessID] 0 
[ ThreadID] 0 
Channel System 
Computer 810-124107.ad.cfcc.edu 
- EventData 

param1 0x00000119 (0x0000000000000001, 0x00000000000122b7, 0x00000000000122b8, 0x00000000000122b8) 

param2 C:\Windows\MEMORY.DMP 

param3 012516-12292-01 


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Hello, I could use some help with a blue screen issue, I've been having for a little while now, not sure how it happened or why but whenever I'm AFK from my computer for to long it gives me a blue screen crash with the error 0x0000001a (0x0000000000000031, 0xffffffa800aa60900,0xffffff8800d56700, 0xffffff8a0023351ac) page fault in non-paged area, I'm feeling that I should note also the the error number has changed recently but has been the same cause and result, if needed I'll post that to, also I'm rather techno illiterate so please keep it as simple as possible for me

Edit: sorry forget to upload this

A:DSOD while AFK, bug report error 0x0000001a event ID 1001

Welcome to the forum,

It looks like IObit is causing it, there's only one dump but it gets the flag,

BugCheck 50, {ffffffffffffffd0, 1, fffff800030ae75d, 0}

*** WARNING: Unable to verify timestamp for pffilter.sys
*** ERROR: Module load completed but symbols could not be loaded for pffilter.sys
Loaded symbol image file: pffilter.sys
Image path: \??\C:\Program Files (x86)\IObit\Protected Folder\pffilter.sys
Image name: pffilter.sys
Timestamp: Sun Nov 18 18:07:22 2012 (50A9945A)
CheckSum: 0000F643
ImageSize: 00028000
Translations: 0000.04b0 0000.04e4 0409.04b0 0409.04e4
I would get rid of anything IObit and see if it helps.

Here's a tutorial for that,

IObit Products - Uninstall Completely

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Not having much faith in finding the answer to this, since quite a few people have reported this. I've seen about a dozen threads, some having no suggestions, others have suggestions, but none of them have worked for us. We have a few Zbooks, Windows 7 Profesional, and we cannot get Disk Security to install. Gives error 1001. Disabled AntiVirus. Booted into safe mode. Uninstalled any conflicting HP software, still no go. Spent two hours on chat with HP yesterday, tech unisntalled, reinstalled, uninstalled, reinstalled, uninstalled, reinstalled, etc over and over. I finally gave up as I was sick of having to keep logging back in after each reboot. Does anyone have any suggestions? 

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Hi all,
One of our PCs shutdown twice and one day I checked to see why it was shutting down and I got an error that was:
















































0x0000004a (0x0000000074a32e09, 0x0000000000000002, 0x0000000000000000, 0xfffff880081f6b60)


C:\windows\MEMORY.... Read more

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Hi all and thanks for your help in advance. This problem is driving me nuts. Did a fresh install of Windows 7 64 bit on a Packardbell Easynote TE69, all was running fine for a while but then on shutdown/restart I would get a hang that would last for 5 minutes or so. When the system was turned back on I would occasionally see a BSOD flash up, every time after the hang I would get the "Your system has recovered from an unexpected shutdown message" with error code 0x0000009f. Googling has turned up little. I have found the same error codes in event viewer in relation to Bugcheck under event ID 1001. Driver Power State Failure pops up loads when searching and so does updating my Wi-fi driver which I have done but no change. The only other symptom is that my usb mouse only works intermittently, I have tried several new ones, but the problem remains. I have attached my minidump file. Any help would be awesome. Thank you.

A:Unseen BSOD after shutdown hang, error 0x0000009f - bugcheck 1001 ID

Blue Screen of Death (BSOD) Posting Instructions

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Hi all,

I recieved my new notebook clevo170hm yesterday. The laptop was working fine for 2 days, but today it started behaving weirdly when I tried connecting it to the LAN internet and it said "no network access" and "unidentified network". I remembering installing a windows update and after a reboot this error came up, before the update things were good . Here's the event viewer error description:

Your computer was not assigned an address from the network (by the DHCP Server) for the Network Card with network address 0x0090F5C1E007. The following error occurred: 0x79. Your computer will continue to try and obtain an address on its own from the network address (DHCP) server.
Apart from that I tried connecting to my wifi network, still gave me the same error " unidentified network". Here is the cmd command result for "ipconfig/all"


Windows IP Configuration

Host Name . . . . . . . . . . . . : #####-PC
Primary Dns Suffix . . . . . . . :
Node Type . . . . . . . . . . . . : Hybrid
IP Routing Enabled. . . . . . . . : No
WINS Proxy Enabled. . . . . . . . : No

Ethernet adapter Local Area Connection:

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . : JMicron PCI Express Gigabit Ethernet Adapter
Physical Address. . . . . . . . . : 00-90-F5-C1-E0-07
DHCP Enabled. . . . . . . . . . . : Yes
Autoconfiguration Enabled . . . . : Yes... Read more

A:Network connection error 0x79, IP not assigned by DHCP. Event ID 1001

Forgot to mention, I do not have a router or modem. I am living in university accommodation hence all I got on the other end is a n ethernet socket.

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Hi, a little background: I updated to Malwarebytes 2.0 premium on Sunday and on its first scan it found pum.hijack.start menu for a user in s-1-5-21 . . .. -1001. I have never been redirected, and my computer is a few years old so I know that the slowness might just be the age and the kaspersky and malwarebytes pro running together, but I was worried so i had some people look at it. I go to school right now and can't afford to pay for a professional so the IT guys there did a few scans and ran a few programs to clean any infections(you'll see there are a few left on my computer, not sure if I should get rid of them or not). Told me that they think I am fine, but because they left the programs on there, and the fact I'm OCD (admitted fault), I decided to see if I can make the PC more secure.
Forward to today: I found the same user in permissions on a few folders as "unknown user" with the name s-1-5-21 . . . 1001. I have put a picture of what I am talking about as an attachment. Anyway here is my DDS logs, I am copying both the dds.txt and the attach.txt. If you need me to run any other please let me know. Thanks for any help you can give. This is my only PC and finals are coming in about 3 weeks so hope it is ok.
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 11.0.9600.17041
Run by Owner at 21:12:56 on 2014-04-17
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.4095.2085 [GMT -5:00]
AV: Kaspersky Anti-Virus *Enabled/Update... Read more

A:Unknown User in security settings s-1-5-21 ... 1001 - Can someone please review?

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If you no longer need help, then all you needed to do was the previous instructions of telling me so. You can skip the rest of this post. If you do need help please continue with Step 2 below.
***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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I have configured a server with Windows Small Business Server 2003. I have set it up to run using a workgroup and not domain. Now periodically the server shutsdown on its own listing the above mentioned Event ID which indicate that ;

"this computer must be configured as a domain controller"

Microsoft's description states that this is the cause of the servers operating system integrated setup was not complete. This is the only server on the network and otherwise the network itself has been running fine outside of the periodic shutdowns.

My question is how can this be done now after the fact and what dtepsd must be taken?

Thank you for any help you can provide.


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Hello, i am having a problem i get
Stop: c0000221 unknown Hard Error /system/system32\ntdll.dll

What im trying to do is formating my computer i restart my pc then i boot up xp cd, then it loads, and gets to say Starting Up Windows, cd stops, then goes black then blue and ntdll.dll error. I tryed reisntlaling windows, overwiritng file, please help!

(i have readed all the posts about this error to but that didn't help in my case.)

A:Stop: c0000221 unknown Hard Error /system/system32\ntdll.dll ERROR


Originally Posted by oshwyn5

Xceltron: It really would be helpful if you kept it all in one thread and told us all your symptoms.
I see you have more than one thread as well as asking for help in someone elses thread. THis makes it very hard to follow.




Let me start with analysis of this error.

If you are getting this error when trying to reinstall from your XP cd, then it sounds like you have a loose damaged or incorrect cable to either your cdrom or hard drive. I suggest replacing them both with quality 80 wire 40 pin IDE cables. It can also be caused by incorrect configuration if you have RAID or SATA drives.
Finally you may want to try with just one stick of RAM installed. If you have more than one now; you should try each in the slot nearest the processor all by itself until you rule out one of them being bad (If it works with one stick and not the other, you know the other is bad).

There is more information on possible causes of this error at ahuma ; but my first suspicion on seeing the image checksum mismatch is that the file in question has been replaced with something else, a trojan or virus.

Please download
Mcafee stinger multivirus removal tool
Install and run

Spybot search and ... Read more

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Stop: c0000221 unknown Hard Error /system/system32\ntdll.dll

I get the above error while i try formating my computer. i restart my pc then i boot up xp cd, then it loads, and gets to say Starting Up Windows, cd stops, then goes black then blue and ntdll.dll error. Another error

Missing Operating System

I get this error when i try to start my computer.

I am using a compaq laptop......Please help me out.

A:Stop: c0000221 unknown Hard Error /system/system32\ntdll.dll ERROR

Hello ,

what you need to do is erase the harddrive then do the reinstall , you can get a free program that you can create a bootable cd to do this with from here


or you can download the tools to do this from the manufacturer of the harddrive

either way you will have to make the bootable cd

make sur you read the instruction on the way to use the program

then start your system then put in the cd / reboot to load the cd and then erase your drive

depending on the size of your dive this can take from 1 to 5 hrs

this will write the drive to zero's and make it as if it never had software install on it ( like new from the factory)

Mike R.

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Well I built this computer in september of 2011 everything was running great no problems at all until today. I left it on and went to the store came back and BSOD. My computer restarted before I could write down any information "Error code" system restore said it was a "unknown error" which terminated my system. My Computer is running fine but I would like to make sure nothing is wrong. I'm thinking it may be my mother board because one of the SATA slots is broken and I had to switch to another one.

System specs
Cpu: Core i7 2600k
OS: windows vista home premuim 64 bit
Motherboard: Asrock p67 extreme4
Memory: 4 gb Corsair vengence "will increase to 8+ as well"
Harddrive: 1TB
Graphics card: 8600GT "will upgrade when BSOD is solved"

If you need anymore information I have the app on my phone and should be able to response quickly. The resource and Performance monitor file says I have no Anti-virus program but I do.... Also says the only thing that failed was system service checks - abnormally terminated service check

A:BSOD. error Custom built computer. error unknown between 0 or 1077...

Here is the Full resourse and performance file

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I was given an HP Compaq Presario C500 that was headed for the garbage because it would not connect to the internet. After running several scans ESET online scanner came up clean. Installed Microsoft Security Essentials and installed SP1, and can't get it to install SP2. I keep getting error code 80070017 / Windows Update encountered an unknown error.

I would prefer to reformat but Recovery Manager restarts back into Windows and I have no disks.

Can provide a long list of what has been done if needed including WU Modules (Normal Mode) and WU Components fixes. Permissions point in every which way but the correct way!

Any help would be much appreciated!

Free space is presently @ 42.3 GB of 68.9 GB on C: Drive (started out with 7.3 GB's free space! )
and 4.91 GB free of 5.53 GB on Presario_RP (D)

Specs as follows:
Vista Home Basic
Intel (R) Celeron (R) MCPU
[email protected] 1.60GHz 1.60 GHz
512 MB RAM
32-bit OS
Denied access to the CBS folder itself though can access CheckSUR.log which I am including along with sfcdetails.

Checking System Update Readiness.
Binary Version 6.0.6001.22375
Package Version 5.0
2010-10-04 19:57

Checking Deployment Packages

Checking Package Manifests and catalogs.

Checking package watchlist.

Checking component watchlist.

Checking packages.

Checking component store
Seconds executed: 2478
No errors detected
Checking System Update Readiness.
Binary Version 6.0.6002.224... Read more

A:Error code 80070017 / Windows Update encountered an unknown error

Checking Component Store
(f) CSI ReadFile Failed 0x00000017 winsxs\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990\wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990
(f) CSI Payload File Corrupt 0x00000000 wcp.dll x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f6990

You have corrupted C:\Windows\WinSxS\x86_microsoft-windows-servicingstack_31bf3856ad364e35_6.0.6000.16386_none_07289f4cca5f699
folder thus this issue with updates ,I'm not fully sure it's only issue with wcp.dll or with full folder.For precaution I recommend replace all files in this folder.

How to fix:

1.First prepare special recovery disk Create a Recovery Disc
and make sure boot order in your BIOS is CD-ROM,C,A
(if you don't know how to to do that then check your computer manual)

2.Download attached to post FixPacks.zip file -in zip file is packed Packs folder -you have to unpack it and place directly on C: exactly as I show below:

Click this bar to view the full image.
3.Boot burned special recovery disk (if you don't have Vista DVD instead use special recovery disk )
Choose language>>Repair Computer>>WinRE>>command prompt

and type:

robocopy C:\Packs C:\ /E /IS

press ENTER

del C:\Windows\Logs\CBS\*.*

press ENTER

4.Back to your system and run Readiness Tool again.
5.Try install SP2 from Microsoft Dow... Read more

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I have been having problems installing 8 updates since early May 2012. I am getting the error code in the title line.

The updates are:

[LIST][*]Security Update for Microsoft Office 2007 suites (KB2596672)[*]Security Update for Microsoft Office 2007 suites (KB2596792)[*]Security Update for Microsoft Office 2007 suites (KB2596880)[*]Security Update for Microsoft Office 2007 suites (KB2597162)[*]Security Update for Microsoft Office 2007 suites (KB2597969)[*]Security Update for Microsoft Office Excel 2007 (KB2597161)[*]Security Update for Microsoft Office Word 2007 (KB2596917)[*]Update for Microsoft Office Outlook 2007 Junk Email Filter (KB2687267)

I have run FixIt, but to no avail. I have also turned off services and rebooted and ran Windows Update and still got this error.

Do I need to just skip these updates, or somehow troubleshoot this and fix it. If I need to fix it, I need help.

Regards, and thanks.

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How can I resolve this common problem I have... unknown error during install of Windows Service Pack SP1 update ? I had to restore my older notebook to factory status and now this important update won't complete the install due to this error code. I also
can't update Internet Explorer browser from version 8. Can somebodey help me with these issues?

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severe outlook 2007 problem. error when trying to send emails. (returned an unknown error). i can't find any solution for that and i'm really desperate."The messaging interface has returned an unknown error. If the problem persists, restart Outlook."i've tried to do many things but it doesn't worked.i tried to install windows xp again and again and to make a new microsoft emails file (pst). and tried to make new profiles and many many other things.can anyone lead me to a solution?i want to use email but just can't.thanks,~Mod Edit: Moved topic to more appropriate forum~ TMacK

A:Severe Outlook 2007 Problem. Error When Trying To Send Emails. (returned An Unknown Error). I Can't Find Any Solution For T...

Have you carefully checked the incoming and outgoing server addresses? In addition to having that correctly entered, check for any typos-a comma (,) instead of a dot (.). Is everything spelled correctly? (I once had an Outlook Express issue and after an hour of looking over the settings saw my mistake, I'd entered ,net instead of .net)

If you are trying to use Outlook with your internet providers mail, go to your providers website. Look for help sections, faq's, etc. You most likely will find the correct settings there.

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My laptop started acting crazy about 3 days ago, I ran root-killer on it and than ran avast and commando and cleaned up computer. Now it was opening and started to run great, now it did a blue-screen on me rebooted and looks good runs good just wont get online even thou connected to internet and keeps showing this little box saying (WMPNetwk.exe= system error + unknown hard error). Also it will not let me apply my firewall. Please someone help.
             Thanks Chris R

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I really need help PLEASE! I have a Velocity Micro Programix e2240 Desktop and was attempting to remove Vista Ultimate and install XP.

After successfully removing Vista, when I tried to setup XP, I keep getting this error:

A problem has been detected and windows has been shut down to prevent damage to your computer. The file is setupdd.sys and the following line is: PAGE_FAULT_IN_NONPAGED_AREA

Other information for this error is this:


*** STOP: 0x00000050 ()xE5136708, 0x00000000, 0xF77EF9A8, 0x00000002
*** setupdd.sys ? address F77EF9A48 base at F77C8000, DATESTAMP 41107c8f

Also it tells me to Disable BIOS Memory Options such as: Caching and Shadowing, (I don't know how to do that). And lastly, when I am able to get to the windows setup screen. I see this:

Unknown Disk
<There is no disk in this drive.>
Unknown Disk
<There is no disk in this drive.>
Unknown Disk
<There is no disk in this drive.>
Unknown Disk
<There is no disk in this drive.>

I need help please, I can't fdisk or format a drive because none is recognized. Thank you, Thank you, Thank you in advance.

A:Vista setupdd.sys error and Unknown Disk error

I'm having the same problem!!!

can anyone help?

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Ok, so I have another odd computer question. On my wife's computer, she is having trouble getting to one website she uses for her business – Vista Print (www.vistaprint.com). When she uses any of the internet browsers (Chrome, IE or FF), they all tell her the sites unavailable and we get a weird error which is a 101 network unavailable error as follows:

Error 101 (net::ERR_CONNECTION_RESET): Unknown Error

So here is the odd part – I can access this webpage from my laptop using the same router connected to the same modem off of the same ISP provider. I tried uninstalling and reinstalling Chrome, but this didn’t change anything. I can’t find any viruses or spyware on her comp, and all other websites work fine. Any ideas on how I fix this?

Current system where we are experience the issue is running XP SP3, 2.4 Gig Intel Dual Core Processor, 3 Gig Ram.

Thanks for your help!

A:Help with odd Internet issue - Error 101 (net::ERR_CONNECTION_RESET): Unknown Error

Click on Start > Run > type CMD

In the Command Prompt, type ipconfig /flushdns

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Hi I need some help. Whenever I open up My Documents or any folder on my computer, I get a pop saying: "System Error! Your System is infected with dangerous virus! ... Click OK to download the antisypyware software." I was wondering what the proplem is and if anyone can help me? Thnaks in advance.Here is my log:Deckard's System Scanner v20071014.68Run by Hawa on 2008-04-29 22:11:43Computer is in Normal Mode.---------------------------------------------------------------------------------- System Restore --------------------------------------------------------------Successfully created a Deckard's System Scanner Restore Point.-- Last 5 Restore Point(s) --49: 2008-04-29 21:11:56 UTC - RP557 - Deckard's System Scanner Restore Point48: 2008-04-29 20:13:56 UTC - RP556 - Removed SUPERAntiSpyware Free Edition47: 2008-04-29 20:12:13 UTC - RP555 - Installed AVG 7.546: 2008-04-29 20:11:07 UTC - RP554 - Removed AVG 7.545: 2008-04-29 16:56:40 UTC - RP553 - Installed SUPERAntiSpyware Free Edition-- First Restore Point -- 1: 2008-03-21 18:14:27 UTC - RP509 - Installed Windows XP Wdf01005.Backed up registry hives.Performed disk cleanup.Percentage of Memory in Use: 79% (more than 75%).Total Physical Memory: 448 MiB (512 MiB recommended).-- HijackThis (run as Hawa.exe) ------------------------------------------------Logfile of Trend Micro HijackThis v2.0.2Scan saved at 22:14:20, on 29/04/2008Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.1... Read more

A:Windows Explorer Error/unknown Error

Welcoming to Bleeping Computer, please be sure you have read and followed the Preparation Guide For Use Before Posting A Hijackthis Log, Instructions for receiving help in cleaning your computer http://www.bleepingcomputer.com/forums/t/34773/preparation-guide-for-use-before-using-malware-removal-tools-and-requesting-help/All advice given is taken at your own risk.1) Read this: http://forums.spybot.info/showpost.php?p=1...amp;postcount=2C:\Program Files\Java\jre1.6.0_01\ <<< Java is out of date and you have old versions that need to be removed, follow the instructions in the link.2) Read those directions posted at the top first, then follow these instructions:http://www.bleepingcomputer.com/malware-removal/malware-bellWhen you finish, post a new HJT log using Add Reply and tell me how the computer is running.If your issues should be resolved, post to let me know so I can close your topic.Thanks

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That's what I see in my browser when I try to load anything.

Here's my problem: my laptop is connected to the internet, but any browser I use results in that error message above.

I have two messenger programs on my system: AIM and Yahoo Messenger. AIM can connect to the internet and interact with other people...Yahoo Messenger cannot connect.

I have tried searching online for hours with about these two problems, but nothing feasible turns up, so I'm really hoping that I can resolve the problem here.

A:Solved: Error 101 (net::ERR_CONNECTION_RESET): Unknown error

Nevermind, I'm marking it solved. Performed system recovery and all problems are gone now. Thanks very much for the no replies.

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Error 113 (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH): Unknown error received when attempting to access the facebook pogo games app on IE 8 and Chrome. I have cleaned the registry, checked my internet settings, rebooted modem and router, running on wifi. I have restored to an earlier time and received the same error. I removed a user about a week ago and uninstalled Citrix client as well as Centurylink Online Securty and have installed McAfee since. and no change in the error. Asked other users on FB and they are not having issues...help pls

A:Solved: Error 113 (net::ERR_SSL_VERSION_OR_CIPHER_MISMATCH): Unknown error.

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help me plz for this error : Crash in the fifa 17 :

Event id : 1001

Fault bucket , type 0 Event Name: StoreAgentScanForUpdatesFailure0 Response: Not available Cab Id: 0

Problem signature: P1: WSAutoUpdate P2: 80070422 P3: 10586 P4: 589 P5: Windows.Desktop P6: P7: P8: P9: P10:

Attached files: C:\Users\SAEED-PC\AppData\Local\Temp\WERE616.tmp.WERInternalMetadata.xml

These files may be available here: C:\ProgramData\Microsoft\Windows\WER\ReportQueue\NonCritical_WSAutoUpdate_95205dc5609fd59e5eab4b91e971fb728a3f358_00000000_cab_01e2e635

Analysis symbol: Rechecking for solution: 0 Report Id: c7fed44a-898b-11e6-8761-d54e541e477a Report Status: 4 Hashed bucket:

how to fixed ?!?!

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I just starting getting the title error everytime I try send email to any address.

Task 'pop.earthlink.net - Sending' reported error (0x800CCC69) : 'Unknown Error 0x800CCC69'

I've seen similar errors posted but no answers on what to do.

A:error (0x800CCC69-Unknown Error

Check your SMTP settings and make sure you are using SMTP Authentication (not SSL), and the SMTP Authentication is set to use the same settings as the incoming (POP3) server.

For the POP3 settings, make sure that you are using your entire email address for the username (ie. "[email protected]" - not just "davdow")

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I don't know if my computer is infected with something or not, but all of a sudden I get the above error:

Error 101 or 102 (net::ERR_CONNECTION_RESET): Unknown error.

I've tried Google Chrome and IE8, with Chrome the error is usually all I get. With IE8 sometimes the site will partially load then stop. I read somewhere else that it might be Maleware, so I downloaded the program MalwareBytes and ran it, it found NOTHING.

The same thing happens on both my laptop (wireless, Vista Ultimate) and my desktop using Windows XP!?

I have no idea what to try next and certainly don't want to mess with making changes that may only worsen my problems!

If anyone has had this and FIXED it.. please share info.

Thank you,

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Help!! I Keep getting the error!
This error occurs in Google Chrome and Internet Explorer, only when trying to log in to wbsites such as Facebook and YouTube.
Maybe a SSL issue? Or Vista issue?

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Enountered a BSOD that said something along the lines of "Unknown Hard Error" with the code in the title followed by the path: \systemroot\system32\ntdll.dll
It then said something about dumping physical memory to disk. I encountered this BSOD after I purposely powered down my machine and it had been turned off for a couple of hours.

All help is greatly appreciated.

p.s. I encountered an unhandled exception error when trying to run the SF diagnostic tool so I hope it completed sufficiently.


A:BSOD with error code "Stop: C0000221 Unknown Hard Error"

Your latest dump says ....

* *
* Bugcheck Analysis *
* *

Use !analyze -v to get detailed debugging information.

BugCheck 124, {0, fffffa80072be3d8, 0, 0}

Probably caused by : hardware

Followup: MachineOwner
Follow the steps stated in Stop 0x124 - what it means and what to try.

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Three attempts were made to install Win-10 in a Win-7 system which resulted in automatic bounce back into Win-7.  I've updated all drivers in Zt-Systems Core-I7 machine.  Also perhaps relevant is that I can't update Win-7.  It just endlessly
searches but never finds updates to install.
Any help would be very much appreciated.

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sorry about my english before.

I through to the point. I dont know exactly why this can be happened in my windows. I got screen saying :

stop c0000fb6 unknown hard error
unknown hard error

nothing else and the system is stopped at the point. so i try to restart windows with power reset. Then restart with safe mode and system repair, but windows can't found the problem and this happened several times when i tried to restart windows.

i know that file ci.dll is corrupted from my system32 and needs to fix it. But, how can I fix it? i cant log on to my windows.

please help me..what must I do? All answer is appreciated

A:Getting Blue Screen error"unknown hard error" in win7

This isn't a commonly recognized BSOD error code (here's a table of all that I know: BSOD Index )

Can you get into Safe Mode? If so, first backup your stuff.
Since you can't do a repair install in Safe Mode, you'll have to wipe the system and reinstall Windows.

You may also want to try these free diagnostics:

I suggest starting all troubleshooting with the following diagnostic tests. They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:

H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link). There are links to bootable antivirus disks on this page also.

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