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Incoming audio causes crash

Q: Incoming audio causes crash

Hi I am somewhat experienced in computers, but not very hardcore.

Anyway, my PC's onboard sound card recently stopped working, so I got a new (budget) sound card, a CMI8738/C3DX PCI Audio Device as listed on the device manager. I have disabled the onboard sound card (High Definition Audio Bus) in the Device Manager (it now has a little red X on it).

The output sound is working fine, but everytime I try to use the mic, the whole computer hangs.

Does anyone know what the problem is?

Thank you.

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A: Incoming audio causes crash

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can anyone help me with a problem i have with incoming audio.when using the pc to pc voip i can talk normal and my contacts can hear me in a normal voice but when they talk to me their voices are distorted this also happens when i use media player 11 to listen to dvds or cds.

A:incoming audio

something is wrong with the sound or the mic you are using.

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My husband and employer both sent me an email that shows the correct date in the email time line, but Outlook shows a recieve date of April 2008.

It doesn't happen on every email, just some. We've all checked our clock dates and their correct. Talked to my Internet Service Provider and they said it was an Outlook problem.

Any ideas?


A:Incoming email randomly shows incoming date 04/08

Hi helpcook, you dont mention what version of Outlook you are running but this link is the same for most versions http://support.microsoft.com/kb/q197717/ Also check Windows control panel>date & time>time zone. Make sure all is correct.

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I somehow crashed my audio driver. I am running 32 bit vista and crashed my realtek hd audio driver.

I downloaded a replacement driver from realtek, but during install I get this error:

Error Code: -5006 : 0x80030005
Error Information:
>Kernel\CABFile.cpp (758)
>SetupDLL\SetupDLL.cpp (1182)
pAPP:Realtek High Definition Audio Driver
PVENDOR:Realtek Semiconductor Corp.
@Windows (6000) IE 8.0.6001.18702
So I went to the device manager and uninstalled and reinstalled the existing driver. This didn't work either.

Everytime I boot my computer it pops up with a window that says the driver has stopped working and "windows is searching for a solution" but it won't work.

I was messing with autoruns prior to this error appearing, but when I went back and looked through my settings, I can't see any autoruns that I disabled that are related to the audio driver.

any ideas of how I can fix this?


A:Audio Driver Crash

Try this Windows Fixit for sound issues and see if it helps you out.

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I have a Compaq N6400 that crashed to the point I could not even get to/let alone use F11 Recovery or Partition options. Having no install discs of my own (used comp from ebay), I borrowed a friend's, but it was a Dell disc. Now XP is successfully installed, but I am told I have no mixing device and I can't connect to my cabl modem (Network Connections doesn't even "see" it, though the troubleshooter tells me my modem should be fuctioniong properly). Of course, my inability to connect to the internet also prevents me from activating Windows or updating device drivers. Any help would be appreciated.

A:No internet/audio after crash

You properly don't have the drivers installed. Go to the laptop manufacturer's web site & search for the drivers

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Why do I get the blue screen of death whenever I attempt to play audio CD's? Message on blue screen states address F8621C7D base at F861F000, Datestamp 3E668292

Can anyone exlpain and help me?

Thank you.

A:CD player audio use causes crash

What software media player are you using?

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I honestly don't know what is causing this, so I'll start here. I have a problem that occasionally for seemingly no reason videos will stop working and only have audio. A black screen in browser (Chrome), and green in Windows apps. This started about 2 months ago, the only notable thing being installing the netflix app for less than a day. Restarting seems to fix it, but it is continuously happening more often, up to twice a day. I've re-installed all apps related to videos, and no change in behavior. No idea what exactly could be causing this either.

A:Video crash, only audio

GPU drivers?

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Ok so Ive had a reoccuring issue for a while now where my computer completely freezes. (this includes video and audio)

This happens when I am
a. playing a game
b. streaming a video online

I have never had an issue when watching a video from my hard drive.

Originally I thought it was my wireless card, so I am now using a wired connection, but the problem still occurs.
I have also already updated the drivers on my video card. any other ideas of what this could be?

When using Event Viewer I get the critical message: Kernel Power.

A:Graphics and Audio Crash!

Does it happen when you boot to [safe mode + net] for testing purposes?

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I have a relatively new computer with Windows 7 Pro 64 bit installed, along with RealTek Audio. For some reason, I get a little red x over the speaker icon, which I then click, which brings up the wizard that fixes the issue, at least until it occurs again, which it does frequently, even though my audio does work when there is no red x. The problem it corrects is this:

Playing Audio Publisher details

Issues found
One or more audio service isn't runningOne or more audio service isn't running
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running. Fixed
Start required audio services Completed

Any ideas on what's going on here? I thought my Logetek 9000 webcam was the issues, but when I uninstalled it, no change. One odd observation: when I play Solitaire and shut down the little program, this problem almost always happens. Strange huh?

A:Realtek audio crash

For some reason it seems that these audio services are becoming routinely disabled when not in use.

To reenable them right-click on your taskbar and select Start Task Manager. In the box that pops up (you may have to allow it to run if you have User Account Control enabled) click on the Services tab, and then in the bottom right corner there is a button also titled Services.

In the new window which appears (again you may have to allow if UAC pops up) scroll down to pretty much the bottom of the list and, in alphabetical order, you should find Windows Audio and Windows Audio Endpoint Builder.

Right-click on Windows Audio and select Properties. In the box that appears around the middle you will see Startup Type, which will be a dropdown menu. If it says anything other than Automatic then select, you guessed it, Automatic.
Click Apply, then OK.

Repeat the same steps for Windows Audio Endpoint Builder and hopefully this should solve your problem!
If you have any problems, or if the services already have their startup type set to Automatic, let us know.

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The problem I am having these days, is that suddenly, the sound breaks, stops working, and I have to reboot the pc.
In previous versions, this was wrong, therefore, breaks and restarted the Windows Audio service, without having to reboot the PC.
Now, yes or yes, I have to reboot. And it's a very annoying problem that happens increasingly often.
I have Windows 7 64bit RTM and Realtek HD.
I have the latest drivers installed.

Please, heelp

A:Audio Crash in Windows 7

You may be able to temporarily fix the issue by disabling and then enabling the device in device manager.

Here's questions for you: If your computer is completely idle with the exception of playing an audio file in an app, does it still do this? What about if you play an mp3 or cd-audio file from a physical cd?

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Iv'e had this problem for about a year and a half or so now, maybe a year. My computer will randomly crash when I run certain programs or do certain things on my computer, most of the things are generally audio oriented. If I go to try and run Call of Duty Black Ops, or if I try to run X-Split Broadcaster, or load up Sony Vegas, my screen will look "staticy" if you get what I mean, and I will hear a weird buzzing noise in my headphones and I will generally get some type of multicolored screen along with the static. From there the computer will proceed to crash and restart.

When the computer is starting itself back up again, and once my programs are loading once I get back on my username, for a while it would come up with a windows thing about an error, and when you ran the diagnostic or whatever it was, it would say it was a blue screen error. If I went to look for the cause of the problem, it would say they couldn't find one or something like that, I can't remember exactly.

I wouldn't get this crash only with loading those programs though. If I mess with my recording settings within my audio panel, like my default recording device and things like that, I often times get the crash, or even if I just simply unplug my microphone, my computer can crash, or if I plug it back in if it didnt crash when I unplugged it. All of these crashes started happening when I started using the Rode Podcaster microphone. And back when I used the Samson CO3U I could even get this cras... Read more

A:Computer crash, audio problem?

Ah, that's a typical audio hardware IRQ conflict.

First, click here to read more about this problem.
Follow these steps:
1. Reinstall the audio drivers. Simply go into Device manager, then select the audio drivers, then select update.
2. Grab the nearest broom, then try inserting it into your CD drive. Sometimes the drive gets dusty inside, and this'll cause the drive's IRQ to conflict with the mic, causing the exact problems you described.
3. Overheating can also cause IRQ conflicts - grab some ice cubes and lay them gently on your CPU.
4. This can also occur if one watches too much gay porn - make sure you don't watch gay porn.

If all else fails, buy a Mac, they're so much better than PCs anywayz.

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Posted this to the hardware forum without success, so sorry for the double post but I'm going to try my luck in here...

I'm going to paste all posts below:

Hello all. This is my first post here and I would like to say what a great community this seems to be. Also, please forgive me if there's some English errors in my post as it is not my mother language

Now, let's get to the problem: I've recently built a new system with these specs:

- Asus P5QC motherboard
- Intel Core 2 Quad Q9550
- 2x 2GB 1333 DDR3 (Kingston ValueRAM)
- Asus NVidia GeForce 9800GT 1GB (Asus modelname is EN9800GT 1G)
- 500W pretty much low-end PSU
- 2x 200 GB old SATA drives on RAID0 (not part of the problem I think)

Now, everything is going smooth, I could install Windows 7 x64 Pro without much problem, 3D acceleration is working, sound (using onboard realtek hd) also works, etc. The problem, then, is that randomly (and when I say randomly I really mean it) I get a full system crash and my speakers keep repeating the last buffer written onto the audio chip. My monitor also gets "stuck" at the last frame sent by the video card.

This happens around once or twice a day, and I can hardly predict it. There are (to my knowledge) no heating problems (as it crashed on desktop once while I had Lavalys Everest open and CPU was at 27, GPU was at 40... Celsius, that is).

Memtest86+ reports no problems. Neither does chkdsk. I've tried downgrading and upgrading my GPU drivers, same wi... Read more

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I have a problem with x-ear application in control panel. It always crashes when I open it.

OS: Windows 7

Details from crash window:
Problem signature:
Problem Event Name: APPCRASH
Application Name: RunLegacyCPLElevated.exe
Application Version: 6.1.7100.0
Application Timestamp: 49ee9192
Fault Module Name: cmicnfg3.cpl
Fault Module Version:
Fault Module Timestamp: 45bf290d
Exception Code: c0000005
Exception Offset: 000061a2
OS Version: 6.1.7100.
Locale ID: 2057
Additional Information 1: 0a9e
Additional Information 2: 0a9e372d3b4ad19135b953a78882e789
Additional Information 3: 0a9e
Additional Information 4: 0a9e372d3b4ad19135b953a78882e789


A:C-Media PCI Audio Xear3D crash

Anyone, please?

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Good Day,

I have an eMachines with AMD Sempron running Vista Basic. Recently, I have noticed that Windows Media Player will crash when trying to open a normal wav file. I can open the same wave file using Real, I-tunes and VLC with no issues. This problem also affects my Magix Samplitude Music Studio 14 and my Magix Audio Cleaner 12, both I use regularly and need to complete my music projects. I have checked to make sure that wave files are associated with WMP and my driver is up to date.

Any ideas what I can do.

A:Certain Audio Programs Crash When Opening Wav's

One thing to try would be to install the codecs again, the fault may be the .wav codec has become damaged.

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After a clean install, i install my drivers as usual and open c-media audio device and the pc just hangs, then crashes, any idea's or solutions? im running x64 ultimate

A:Crash on C-Media audio controller

Welcome to the forums realbaz, are you getting any bluescreens at all? also can you please fill out your system specs (see my sig for the link and more info.

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I actually posted about this issue some time ago and never had any luck, but I gave the system back and the woman has just been living without audio on this system. Now I have the system infront of me again.

It is an HP Pavillion 743g running Windows XP Pro, SP2 (installed from a retail disc).
It has Realtek AC'97 Audio Card

I have attempted to install the driver from HP's website, from Realtek's website, from DriverGuide, and a few other locations. Every version of the installer causes windows to crash halfway thru. I am presented with the window saying it's failed the logo verification or whatever, I click continue anyway, the system hangs for a second then crashes and restarts.

I have spoken to HP who fobbed my off on Microsoft saying it was a compatability issue with the OS and I spoke to Microsoft and they told me I need to speak with HP. Clearly I'm not getting anywhere from either of them. I'm hoping someone here might have an idea.

I do know I'm not the only one who has had this issue, as I have seen other forum postings on other sites with the same issue. So far I haven't come across any answers.

Thanks in advance,

A:audio driver causes system crash

Could you give us the exact error message?

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I was away from my computer and left it playing on itunes. when i returned it had crashed so i restarted to find my main hard drive wasnt recognised. after restarting again it booted up slower than usual with audio stuttering from the logon tune. it now continues to stutter every 5 - 20 seconds and gets worse if loading a program or even iexplorer. i havnt installed anything recently that mite be an obvious cause.

im running

xp home edition sp2
pentium 4 3.4 ghz
2gb RAM
AC'97 on board sound
2 maxtor 6L300S0 hard drives
ATI RAedon x600 pro 256mb

A:crash then audio and video stutter

you need to back up all your information immediately
this could be your hard drive failing

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Well this is the first time playing BF2 on this new computer and yes I meet the requirements.
When I go into multiplayer and try and load a map it crashes to the desktop. No error or anything. So I tried to change the video setting to see if that would help. I set all the settings to the lowest possible setting and still nothing.
Then I went to the audio options and then theres the crash again.
I've google'd around and I found a few links to people having the same problem but didn't find any help there.
I dont use a soundcard. Only onboard sound.

My mobo is a "Gigabyte GA-P35-DS3L".
The Onboard sound is "Realtek HD Audio".

Ive updated the drivers and no luck there.
My previous computer played BF2 with onboard audio perfectly.
So is there some fix or workaround that anyone would know of?


A:Solved: BF2 Audio Crash Problem

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Whenever I start playing an audio file on my Acer Aspire One laptop (OS Windows XP SP3, Atom 1,6 with 1gb ram), it starts to skip and glitch on the sound.

And sometimes, it will even crash (Blue Screen) when it's playing something, and I have to reboot.

I can't figure out what's happening.

I tried to update the bios drivers, the soundcard drivers. I verified the system with chkdsk and others utilities to repair possible errors in system, but I cannot resolve the problem.

I reinstalled the Windows Media Player, XP Codec Pack, Realplayer, and the problem persists.

So, anyone know how I can fix this?

A:Acer Aspire One Problem with Audio: Crash

you have updated the drivers using the manufacturers website - correct

have you tried playing the music files in other devices - ie Itunes, real player etc ....
is it all players or just windows media player

I had this problem (still have ) with video files MP4 - they play fine in quicktime - but dont play in realplayer - jerky and jumpy...

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I'm running XP Media Center 2005 on my laptop (the laptop's about 2 years old).

Quite often over the past few months, whenever I reboot I lose the ability to play media files-- video files, mp3s, all of it. I try to play the file, and in the case of video files I see the first frame frozen and the audio keeps playing, but the application becomes unresponsive and killing the process only causes the computer to freeze. With audio files it doesn't play at all, just makes the app unresponsive (with the same delightful crashing when I try to kill the process).

I tried using different media players, all with the same result. I tried uninstalling & reinstalling my media players, as well as updating them where updates were available-- same result. I did full virus scans with different antivirus suites, and found nothing amiss. I decided the codecs must be the problem, and I tried uninstalling and reinstalling them... Which worked. Until the next time I rebooted, and had the same problem all over again.

Basically I can get things working if I uninstall all of my codecs, reinstall them, and reboot a whole bunch of times in a row, but this is kind of ridiculous. It shouldn't keep happening.

If anyone has any suggestions as to how to properly fix this problem, I would be most grateful.

For reference, my laptop is a Gateway MX6453 running WinXP Media Center 2005, the media players I've tried are zplayer, VLC, and Windows Media Player, I use the Combined Community Codec... Read more

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Hello everyone. Today I had the windows updates problem - BSOD after installing windows updates, and had to remove one of the security files (like 100s of other people). However, at some point in this process I lost my audio driver, and cannot get it reinstalled. Realtech HD Audio cannot start code 10. I have a Dell Vostro 1510 with XP Pro SP3. I have removed and reinstalled the driver, and tried updating it, several times from device manager and from the add hardware wizard. I think the required files are in my computer, but I cannot get it to start. Error message is always the same
- The software for this device is now installed, but it may not work correctly. The device cannot start. (Code 10)
Any ideas? Has anyone else experienced this?
Oh, all my audio codecs are ok. There is no audio listed in System devices in device manager - should there be?

A:no audio after recent windows updates crash

Update, although maybe no one is listening...
in dxdiag, the following: "No sound card was found. If one is expected, you should install a sound driver provided by the hardware manufacturer."
I should have Realtek HD audio...
There are several errors in Eventviewer, but none specific to the sound.
Errors for acpiec: \Device\ACPIEC: The embedded controller (EC) hardware didn't respond within the timeout period. This may indicate an error in the EC hardware or firmware, or possibly a poorly designed BIOS which accesses the EC in an unsafe manner. The EC driver will retry the failed transaction if possible.

Also for DCOM: DCOM got error "This service cannot be started in Safe Mode " attempting to start the service EventSystem with arguments "" in order to run the server: {1BE1F766-5536-11D1-B726-00C04FB926AF}

The following boot-start or system-start driver(s) failed to load:

How is my computer running if all this does not start?

I can supply a zipped system information file if anyone can use that to help me.

I am really not happy that I have no music

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I've been having a problem with my sounds i have, some videos on youtube will have sound and some do not. i know there are sounds on the videos because i have seen them before. I have a HP Pavilion m6-1045dx notebook with Windows 7 Home 64-bit SP 1, Premium, 8gb Ram, Intel HD graphics 4000, Intel Core i5-3210M.

i have two sound cards:
(1) High Definition Audio Device
(2) IDT High Definition Audio CODEC

I have been having problems with the IDT card which should be the Beats app for my computer.

this is the problem it tells me:
Stopped working

Problem signature:
Problem Event Name: APPCRASH
Application Name: IDTNGUI.exe
Application Version: 1.0.6392.0
Application Timestamp: 4f574bdf
Fault Module Name: igdumd64.dll
Fault Module Version:
Fault Module Timestamp: 50635c35
Exception Code: c0000005
Exception Offset: 00000000001d0dfe
OS Version: 6.1.7601.
Locale ID: 1033

how do i fix this?

A:IDT High Definition Audio CODEC crash

The "High Definition Audio Device" is almost always a generic, basic function, Windows installed sound driver. That can conflict with the regular sound driver in a PC and cause problems.

As you have the Intel HD Graphics, if you have an HDMI port on the PC you should also have the Intel HD Audio driver (for HDMI only).

I would uninstall the HD Audio Codec driver and if you have HDMI audio, the Intel HD Audio should be installed.

YouTube videos use Adobe Flash and that has been known to cause audio and/or video problems. Installing the latest version usually fixes that.

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Hi, I've had some trouble with my m17x r3 after reinstalling windows 10 (I had it before and everything was working just fine). So, I had to redo my raid configuration for the SSDs and reinstal windows 10 due to a fail caused by too many peripherals being connected to the computer. Everything went fine with the SSDs and tried to install windows a couple times but every time the installation would crash at the "getting devices ready" part, that was until I disabled the integrated audio card (high definition audio system) from the BIOS and then everything went smoothly again. I might add that my graphics card (gtx 780m) wasn't being picked up by the nvidia installer and was given generic drivers but I eventually managed to install the proper ones. Moving on to the actual issue, I remember having an IDT sound card working perfectly before but now windows has given it generic drivers as well (it only says high definition audio device in device manager). I tried uninstalling the drivers and turning off the automatic installer from windows so that it doesn't install the same ones back in but it is still doing so. I also tried running the IDT installation package which I had used previously, before the problem with my SSDs, and it says that there is no hardware supported by the IDT software package (I've used old and new versions) and it is just not picking up any IDT supported audio devices. The computer still won't go past the log in screen if I enabl... Read more

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I have a huge problem.
While i'm working with the computer to things happen:
1- I't gives me a report of a system error that a service stops. this service is the windows audio service. I only can solve this by going to the services and starting the service again. After doing thi the problem is fixed.
2-After a while i lose the internet connection. The computer works normally and no error is presented. the modem is fine. The only way i can solve the problem is rebboting. I've tried to install a fresh windows but the problem reappers.

can somebody give me a hand because i'm losing my mind?????????

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I am using WMM (wmm 6) a lot and up to day everything was perfect, (well
except some usual crashes due to ram overuse). This morning I tried to open a
saved project and my WMM crashed. Same happen with any other project I tried
to open. Then I tried to load media files from my drive, crashed again.
After many hours of searching and trying many things I found out that
problem was the sound of some avi files I inserted. When I insert the video
it plays fine on wmm?s player and even when I drag and drop it on video time
line but if I try to drag and drop it on the audio time line the program
crashes. I don?t understand why this is happening; everything was walking
fine until today.
I checked the files with AVIcodec and their audio MPEG Layer 3 and I
got the necessary codec I need for it on my computer so I don?t get it why
the program crashes could you please help me on this one?

Here is my Problem signature:
Problem Event Name: APPCRASH
Application Name: MOVIEMK.exe
Application Version: 6.0.6000.16386
Application Timestamp: 4549b5b6
Fault Module Name: StackHash_1703
Fault Module Version:
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: 02533268
OS Version: 6.0.6000.
Locale ID: 1032
Additional Information 1: 1703
Additional Information 2: 2264db07e74365624c50317d7b856ae9
Additional Information 3: 1344
Additional Information 4: 875fa2ef9d2bdca96466e8af55d1ae6e

A:Windows Movie Maker crash with audio

Try converting those mp3 to a .wav format and report back.

What I suspect is happening is the sound from the avi (there are over 800 types of avi files) is compressed in such a way that Movie Maker cannot handle the syncronisation of the sound to the video (refer to GOP...groups of pictures)

To convert you might like to try a free audio editior which does an excellent jop of sound file conversions called "Audacity"

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So, I built a new pc a week ago and have been having some technical issues with it. I am running windows 7 home premium (sp1) on an asus m5a99x mobo, which has the realtek alc-892 audio chip as its on-board sound.
Its pretty random when I get a crash, but it seems to only happens when I am playing audio, whether it be windows media player or a game or vlc. It is always a hard crash where I cant ctrl-alt-del and i dont get a BSOD. The audio will get distorted or turn off and the mouse and become unresponsive. As for the random part, sometimes i can get away with up to 6 hours of audio use before the crash; the music played overnight once, but sometimes its right when I go into a game or WMP.
The events viewer has no recollection of crash stats, so it just shows my hard reboot as a kernel power error 41. I have tried these things with no apparent change: updating BIOS, updating South Bridge, installing k-lite codec packs (both x86 and x64), uninstalling realtek to run windows audio only, updating realtek, using older drivers for realtek, reinstalling mobo cd, and a few more.
The funny thing is, if I dont use audio everything works fine. I disable realtek hd in devices and I can run it forever. Just no sound. I use my pc for recording in my studio and really want to get it up and running, so I can continue to make music. Thanks for the help!

A:Random Hard Crash when audio files are played

I've been having the exact same problems you describe- random hard crashes that only seem to happen when playing audio, and no amount of fiddling about with drivers will fix it. Sometimes they happen only after a minute or so, sometimes I can have audio going all day and no problems. But it's only ever with audio.
It could be the sound card. I have a different mobo (Asus p8z68-v) but it has the same on-board sound card. I'm thinking of buying a cheap usb sound card, see if that works. I've read in other forums it fixed some other realtek related crashes (Battlefield 3 crashes with realtek). Might try that in a couple of days if no one posts any other fixes. I'll make sure to post my results.

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I once posted with all the logs required but I got no replies and decided to try and fix things myself. I've gotten rid of almost all my issues but I have just two left. My audio is not working but whenever windows loads up the windows sound does work.

Internet Explorer and Firefox both crash all the time on normal windows mode but not on safe mode with networking.

My computer refuses to load once in a while and goes to boot but mostly all is now good.

I have gone through all the steps help and support for audio issues except going to bios.

Any clue what could be the issue?

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Hello Everyone, I bought my laptop recently and was using it happily. I have built-in B&O play audio app, for which I was very happy. But recently after updating my audio driver (Realtek High definition audio), whenever I plug in an audio output device (specially wired headset) the B&O software stops working. Yes, an error message occurs after plugging in or out, if I keep the software running on the desktop. It shows that "Realtek High Definition Audio has stopped working." After it, I can't find the B&O logo on the corner of the task bar. It cannot be opened from 'Start > All apps > Music, photos and videos > B&O Play' either. The problem that I face is that, after the B&O Play crashes, if I connect a headset or any other wired audio output device, that does not give any output. Looking forward to find an assistment about it, because it's a common thing now-a-days, to find any solution on google search, but I was unable to find anything about this type of problem. It would be better if  there is any solution than "Rolling back driver". Thanking in advanceMuntashir 

A:HP Notebook - 15-ab202txB&O Play audio software crash

Hi there @Muntashir,Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with an error when connecting headset. I will be glad to help you. Here are some documents to help.Resolving Headphones and Headset Problems (Windows 8)No Sound from Speakers (Windows 10, 8) HP Support Assistant is designed to help you manage software updates. Download and install the latest version of the program  HP Support Assistant. Make sure to install all important and recommended BIOS updates and device driver updates. For more information, see Using HP Support Assistant (Windows 10, 8, 7) Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below! Thanks. 

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I've been working for the past week to try and figure this out :*( please help me out.

I don't know exactly what is happening with my computer but since the guild wars 2 beta weekend my computer would freeze make a very loud scratching sort of sound than the client would crash. At first I figured ok its just beta something isn't happy with my system, I figured it was just that cross fire wasn't optimized for the beta and that my 5970 had some cross fire structure to it with the dual gpu. Than while playing Sniper Elite v2 it happened again, not to the full extent of the loud noise but still there was scratching. After each time the games would crash all my other programs would crash as well, and when they did work they would be screwed up. I would try playing music and it would sort of work than have the static or scratching sound again, occasionally a beeping sound.

I have my audio drivers up to date and I have tested it out threw my screen speakers and my razer megalodon usb head phones. I have checked for a new mobo bios and haven't found anything new for it, I than checked to update my graphic drivers and brought them up to 12.4. I don't run anything but the drivers due to it making my system very unstable. I than did a complete wipe, did 8 passes over both my base hard drive and my 1 tb hard drive. Fully updated windows and my drivers again and I am still experiencing the same problems. I have my video card over clocked to 900 core clock ... Read more

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Whenever I start playing an audio file on my Acer Aspire One laptop, it starts to skip and glitch on the sound, and it gets quite annoying. Something like "I know that" is turned into "III--IIII--I knnnn--nnn-nn-ooooo--oo-oooowww----www---w thhhhh--h-hhh-hhhaaaa----at". And sometimes, it'll even CRASH when it's playing something, and I have to reboot. I can't figure out what's happening, but plugging in ear phones won't help, so that leads me to believe that the problem lies within the hardware. So, anyone know how I can fix this?

OS: Windows XP

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Hi - here are my PC details,


PC was purchased from PC World in Jan 2007
Advent T9307

Enclosure Type: Desktop

Processor Type:
Pentium 4 560
1.87 gigahertz Intel Core 2 Duo
64 kilobyte primary memory cache
2048 kilobyte secondary memory cache

Operating System:
Windows XP Media Center Edition Service Pack 2 (build 2600)

Main Circuit Board
Bus Clock: 266 megahertz
BIOS: Phoenix Technologies, LTD 6.00 PG 11/17/2006

Memory Modules
2048 Megabytes Installed Memory
Slot 'A0' has 1024 MB
Slot 'A1' has 1024 MB

Local Drive Volumes
c: (NTFS on drive 0) 314.34 GB 5.10 GB free

NVIDIA GeForce 8600 GT [Display adapter]
Samsung SyncMaster [Monitor] (23.0"vis, s/n H9XQ102010, January 2008)

ASUSTeK Virtual Capture Device
VIA High Definition Audio - VIA VT3310(UAA)

Other Devices
Asus Video3D Device
Standard 101/102-Key or Microsoft Natural PS/2 Keyboard
PS/2 Compatible Mouse
USB Mass Storage Device
USB Root Hub (5x)

Hard Disk Capacity: 320GB
Optical Drive 1: Multi-Format Dual layer DVD Re-Writer Drive
Plug In removable: No
Sound Card: 8 Channel Onboard
Graphics Memory: 256mb
Graphics Description: ATI Radeon X1600SE
8-in-1 Media Card Reader
6 USB Connections
19" AL1713 TFT Monitor
22" Samsung SyncMaster 2232 BW LCD Monitor

**************... Read more

A:Audio Issues Following Broken Graphics card and PC Crash

What does Device Manager show under Sound, video and game controllers?

In should show your actual sound card. Example: SoundMAX Integrated Digital HD Audio Driver

If it shows the generic Windows compatible device, your correct sound card drivers are NOT installed.

Windows will install generic drivers for cards/chipsets it recognizes, and New Hardware Wizard nor Update drivers work because Windows does not see "new" hardware.

For sound cards, you likely need to run an actual setup from the CD for your PC (for on-board sound card) or the CD that came with your PCI sound card. This will install both drivers and supporting control utilities.

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Whenever I play music, the system crashes. This has been happening the past 2 months and is very annoying since I am used to continuous music.

The memory.dmp file is uploaded here -

Megashares - Drag. Drop. Yup. The first site to provide FREE file hosting with drag n drop support.

Hope someone can throw some light over this tragic situation.

Thank you,


A:system crash/freeze/restart while playing audio

Follow these instructions

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I have been having a few strange little problems lately. But there is only one thing that is reproducible: When both my audio driver and my network driver are enabled, and a sound is played, the sound infinitely stutters and windows totally freezes. (There is no BSOD, the screen and cursor just remain frozen). If either device/driver is enabled independently, the computer seems to work.

I was initially getting BSODs when I did this, but I do not get them anymore. My computer also just seems weirdly sluggish lately.

- x86 (32-bit) or x64: 64
- the original installed OS on the system: Yes
- an OEM or full retail version: OEM
- What is the age of system (hardware)? 1.5 Years
- What is the age of OS installation: 1.5 Years
- Model: ASUS N71JQXT1 (Laptop)
- Wireless: Atheros AR9285
- Audio: Not sure about the device/drive right now... It just says "High Definition Audio Controller" in my devices, and it's a Microsoft driver. I could swear that there was originally a 3rd party driver at some point, though.

Any help would be greatly appreciated.

A:Crash When Audio Plays While Wireless Driver Enabled

I re-installed the audio driver, and one of the audio devices that shows up in the device manager (2 show up) has the same IRQ number as my wireless adapter. Could this be the root of the problem? I disabled this device but I'm still getting the crash.

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I'm at my wit's end with this one... Spent around 2 hours googling the issue and nothing I came across was successful in solving the issue which is as follows:

Groove Music will run fine on its own, however after a solid 15 - 20 songs, (skipped or otherwise) it stops playing and presents an error stating it cannot find my audio device. When the error occurs, the speaker indicator in the task bar shows a red 'X' and when clicked, begins to troubleshoot. It then concludes that the Windows Audio Service is not running, and re-activates the service after a prompt. My audio begins to work again afterward, however I'm forced to restart any VOIP programs I'm running as they no longer produce audio, nor receive audio input from my microphone.

I've attempted many of the workarounds listed around google, including forcing an audio driver update, replacing my audio driver with the generic windows audio driver, and even running sfc /scannow in the command prompt which turns up no issues.

I love my music, and I'd love to listen to it while gaming without being interrupted by the audio service crashing, as this forces me to close my game, VOIP, and Groove, restart the audio service, then queue up all of my songs again in Groove, reconnect to the VOIP, and then FINALLY return to my game.

I used to run Realtek HD audio drivers, but I've moved to the generic windows audio drivers as many people have reported issues with Realtek's drivers on Win10. My system hardware should be listed eithe... Read more

A:Groove Music causing Audio Service to crash

As you love music, you will like MediaMonkey. You may find it better than Groove music.

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Please help me i have been reading and trying stuff left and right it seem to be random Freeze with buzzing like an audio loop i cant do anything and i am forced to restart my computer manually i seem to have all drivers updated and windows is up to date my computer is new to me about a year old but i have only been on it for about 4 month then i had to move and it ended up sitting for about 8 month after turning it on and updating i play a game and i have no i idea when it will freeze and buzz no blue screen i have 16g ram amd radeon r290 video card and asrock x99 extreme6 mobo intel i7 5820k im lost on what to do i have some errors in the Event Viewer i will post she runs fine other wise please help she is my baby
a day or two later i have blued screened a couple times now first was a 0x0000007f error windows had a hot fix i downloaded and then i got a blue screen error 0x0000000a and havent gotten a blue screen and yet but still crashes with buzzing in the head phones

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Hi all,

So I keep getting black screen + an audio loop when running a few of my games on my new Zoostorm PC. Just installed the Strix ASUS GTX 970 graphics card + drivers (automatically, using Win10). My monitor is an Acer K242HLABID 24 Inch HDMI LED Monitor. I'm posting this from my workplace so I can't drop all the spec right now, but I will update when I get home.

Little background, I'm playing APB:Reloaded, Rocket League & League of Legends as an example. League runs absolutely fine, w/0 problems. I noticed when playing Rocket League that at first it was fine, but then when I got a demolition which creates a large explosion on the screen, the black screen would sometimes appear, and the audio loops. The same goes for APB: Reloaded, when there's an explosion I seem to get the black screen, but even trying to login to the game recently I'm getting the same black screen etc.

The resolution on my PC is set to 1920x1080 and I did manage to find the refresh rate which said 60HZ, which is why i'm confused. Saw on another forum to try downloading drivers for the monitor since it says Generic PnP in the device manager, but I couldn't get very far with that.


A:Black screen + audio loop crash [unsolved]

According to the support site for the Acer K242HL series monitor, you should go to Windows Update and check for new updates and then see if an INF file for that monitor is in the list.
The Device Manager is showing "Generic PnP Monitor" because no INF file has been installed for that monitor, so Windows 10 64-bit hasn't detected and displayed its brand and model number.

Here is the most current Windows 10 64-bit driver (375.70) for the GeForce GTX 970 graphics card.
If your computer has an older version installed, download and save this one, then close all open windows first, then double-click it to start the install process.
Select the "custom" install option, then uncheck the extras you don't need, then select to do a clean install of the driver.


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I have 1 laptop Satellite L750, and windows service audio crash randomly.
I have two windows 7 install, reinstall all sound driver repeatedly, but same problems.

Any ideas?


A:Satellite L750 - Windows 7 audio service crash randomly

For me this issue looks more like Microsoft Windows system issue (probably sound driver) and therefore I recommend you to check the MS support community for possible solutions.

I found this interesting post in the MS forum:
[Windows Audio Related Crashes|http://answers.microsoft.com/en-us/windows/forum/windows_vista-pictures/windows-audio-related-crashes/49a3634b-6dfe-4208-9c22-c8be6242b2ac]

According to the 2nd post, the sound driver reinstallation should fix such issues.
In case this workaround would not fix the sound audio problems, I recommend roll back the system to the early point before this issue started to occur.

In worst case you would need to recover the notebook using recovery disk but I guess you should try the workarounds recommended by MS

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I'm slowly giving up with this issue. It's been a few weeks now, of very random freezes. It's been in and out of computer stores, saying they've solved the issue, and I bring it home and it starts freezing again. Running Win 8.1 pro/ I don't get any blue screens, and I get no crash dumps. And I always have to hard shutdown. driver verifier isn't picking anything up either. Temps are normal. I've reinstalled windows 3 times now. And always with the same results.

memtest passed
sfc passed
chkdsk passed

Everything purchased at the beginning of August 2014. (brand new build).

All drivers and firmwares are updated
BIOS updated

Asus z97 pro (wifi)
Intel i7 4790k
EVGA GTX 780 6gb
Corsair hx850 gold psu
g.skill ripjawx red 8gb (2x4)
noctua nh-d14
samsung 840 pro ssd
2x1TB seagate barracuda hdd (RAID 1)

Any ideas would be great. Thanks.

A:Solved: Computer freezes, audio loops, no bsod, no crash dumps.

[SOLVED] It was a couple things. First was a bad BIOS from Asus. It wouldn't let me install drivers onto my network card. I installed the one from intel and managed to install all the drivers. Once I ran all the test again Memtest found a bad stick. Replaced stick and new BIOS letting me update the network card drivers fixed everything.

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When I turn on my computer it is extremely slow to start up. When it finally does, multiple audio tracks begin playing with no videos. Also, there are no browsers open. After a few minutes the computer screen goes black, followed by a blue screen crash and shut down. Help?
DDS (Ver_2012-11-20.01) - NTFS_AMD64 NETWORK
Internet Explorer: 10.0.9200.16660  BrowserJavaVersion: 1.6.0_29
Run by Sean Anderson at 23:30:57 on 2013-09-07
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.3839.1926 [GMT -5:00]
AV: avast! Antivirus *Enabled/Updated* {2B2D1395-420B-D5C9-657E-930FE358FC3C}
AV: Microsoft Security Essentials *Enabled/Updated* {3F839487-C7A2-C958-E30C-E2825BA31FB5}
SP: avast! Antivirus *Enabled/Updated* {904CF271-6431-DA47-5FCE-A87D98DFB681}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Microsoft Security Essentials *Enabled/Updated* {84E27563-E198-C6D6-D9BC-D9F020245508}
============== Running Processes ===============
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
c:\Program Files\Microsoft Security Client\MsMpEng.exe
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\SUPERAntiSpyware\SASCORE64.EXE
C:\Windows\system32\svchost.exe -k NetworkServ... Read more

A:Slow start up, multiple audio tracks playing, crash to bluescreen

Hello Gentle_Ben I would like to welcome you to the Malware Removal section of the forum.Around here they call me Gringo and I will be glad to help you with your malware problems.Very Important --> Please read this post completely, I have spent my time to put together somethings for you to keep in mind while I am helping you to make things go easier, faster and smoother for both of us!Please do not run any tools unless instructed to do so.We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability.Please do not attach logs or use code boxes, just copy and paste the text.Due to the high volume of logs we receive it helps to receive everything in the same format, and code boxes make the logs very difficult to read. Also, attachments require us to download and open the reports when it is easier to just read the reports in your post.Please read every post completely before doing anything.Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.Please provide feedback about your experience as we go.A short statement describing how the computer is working helps us understand where to go next, for example: I am still getting redirected, the computer is running normally, etc. Please do not describe the computer as "the sam... Read more

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It happens recently (about a week ago)
Suddenly my windows xp theme reverts back to Classic Style in about 2-3 seconds before it reverts back to normal theme.
I thought it's not something important and my winamp is still playing the sounds like usual, so i didnt notice it until i open zoomplayer. The video runs fine but i cant hear the audio. After that i close my winamp, and when i re-open it back and try to play a song, it gives me "Bad Sound Driver".
After i restarted the computer, the sound is back. But it will happen again in 20-40 minutes after that.

This link also shows the same problem that i have but to view the answer, i need to pay and i dont have any credit card.

My Spec :
Windows XP Professional, SP 3 (5.1.2600)
Mobo : Gigabyte 945GCM-S2L
Realtek High Definition Audio [Onboard - Azalia Driver]
Update : I managed to start back the Window Audio Services in Administrative Tools but the problem will occur back after that so it's a loop.

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It happens recently (about a week ago)
Suddenly my windows xp theme reverts back to Classic Style in about 2-3 seconds before it reverts back to normal theme.
I thought it's not something important and my winamp is still playing the sounds like usual, so i didnt notice it until i open zoomplayer. The video runs fine but i cant hear the audio. After that i close my winamp, and when i re-open it back and try to play a song, it gives me "Bad Sound Driver".
After i restarted the computer, the sound is back. But it will happen again in 20-40 minutes after that.

This link also shows the same problem that i have but to view the answer, i need to pay and i dont have any credit card.

My Spec :
Windows XP Professional, SP 3 (5.1.2600)
Mobo : Gigabyte 945GCM-S2L
Realtek High Definition Audio [Onboard - Azalia Driver]

Update : I managed to start back the Window Audio Services in Administrative Tools but the problem will occur back after that so it's a loop.

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Hello, I am new here. I have been having problems with Windows 7 explorer constantly crashing and restarting whenever I right-click on or open any files and folders, search in the Start Menu search box, opening My Computer, Control Panel, etc. In essence, it is limiting most of the interface. I was able to pinpoint the problem using Safe Mode and msconfig to the 'Power' service (C:\windows\system32\svchost.exe ?k DcomLaunch). And once I disabled the 'Power' service, everything seems to be fixed.

However, disabling the 'Power' service will disable audio service for the system. To fix the audio service, I tried changing the Power management, reverting back to previous restore points, updating the audio device drivers, trying to enable the Windows services in services.msc for 'Remote Procedure Call (RPC)', 'Plug and Play', 'Multimedia Class Scheduler', 'Windows Audio Endpoint Builder' and 'Windows Audio' to activate sound again, but 'Window Audio' depends on 'Windows Audio Endpoint Builder', but 'Windows Audio Endpoint Builder' seems to depends on the 'Power' service. And I can?t activate the ?Power? service again without crashing Windows explorer. How do I go about fixing this issue? Can I replace the ?Power? service files? Or update them? And help is much appreciated. Thanks in advance!

A:Right-click Windows 7 explorer crash, 'Power' & audio service issue

Welcome to Seven Forums Shintou. Based on what you have discovered so far, a repair install may be your best option. However, it is worth your while to try the System File Checker before trying a repair install.

SFC /SCANNOW Command - System File Checker

Repair Install

A Guy

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I freshly installed Win 7 Pro 32-bit on Sunday and have been tweaking, installing, testing, and personalizing. So far, everything's gone perfectly until - of course! - my very last software app, Exact Audio Copy.

When converting ripped wav files to .mp3, EAC has the option of displaying a user-chosen external compressor window, in this case, lame.exe. Halfway through compressing a wav file, the Windows Console Host will crash and display an error message. If I click the "X" in the corner of the popup, the popup and compressor window will vanish and the compressor will resume work... until the next ripped wav file. Setting EAC to not display the compressor window does not crash the Console Window Host. I also have no crashes when using any other command window, most notably [email protected]

I've run sfc /scannow, full Avira, Malwarebytes, SuperAntiSpyware scans, and they're all clean. Event Viewer has an Error message, saying Event ID of 1000:

Log Name: Application
Source: Application Error
Date: 6/11/2013 10:07:18 PM
Event ID: 1000
Task Category: (100)
Level: Error
Keywords: Classic
User: N/A
Computer: Fuzzy
Faulting application name: conhost.exe, version: 6.1.7601.18015, time stamp: 0x50b8201b
Faulting module name: conhost.exe, version: 6.1.7601.18015, time stamp: 0x50b8201b
Exception code: 0xc0000005
Fault offset: 0x00001990
Faulting process id: 0xc7c
Faulting application start time: 0x01... Read more

A:Console Window Host crash in lame.exe/Exact Audio Copy

I have a recording studio. However, for ripping CD's I use the free Audiograbber (and have Lame installed). It will rip to wav or MP3, and even Karoke CD-G's.

I've ripped marginal (scratched, etc) discs with Audiograbber (something exact audio copy says it will do).

This does not solve the problem with the program you are using, but an option. Audiograbber, free CD ripper, mp3 encoder and audio recorder for Windows

One other thing to consider, since you have a 32 bit OS, what other programs do you have open when you are running the exact audio copy? Too many applications open or running and it may be a (lack of) memory problem.

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Toshiba Satellite Window 7

Ok. so the past couple of weeks my laptop has been running incredibly bad.. First Problem arise when I put my laptop to sleep. It was working when it was brand new, no problems whatsoever. But lately every time i would put my laptop to sleep, it would crash after been woken up. By crash i mean, everything freezes, nothing moves, cursors frozen, nothing.... So i stopped putting it to sleep.

2nd problem was after the sleep problem, Whenever i enter a some sites, my laptop completely freezes. Eg. (i searched methane on Google the other day for homework and my laptop completely froze, had to forcefully shut it down. It wasn't just the internet browser, it was my laptop as well, nothing was functioning. Its not a one time thing because every time i search up methane it crashes .. ) Basically i would just stop searching up stuff...

3rd Problem Arrived today, Laptop would take extremely long to start up. Like 10-15mins to start up. This problem just showed up today, and i have no idea whats wrong!!

4th problem is minor, my audio service is not running. This problem came up at the same time as the long start up problem. The sound still works but i can't see the icon on the bottom right corner on my screen.

- I've tried scanning computer with viruses, couldn't find any?
- I've tried clearing cookies and cache, doesn't work..
(Laptop freezes no matter what browser i'm using)

I'm not really good with computers to I don't know whats wrong at ... Read more

A:My Laptop Slow Start up, Crash after sleep, Audio Service not running!

Anyone ?? Need the all the help i can get!

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Hi Tech Support Forums, this is my first time to try asking for support through the internet.

this happened right after I got my PC reformatted. I'm on WinXP Pro with SP2. I installed Avira and NOD32 right before connecting to the net. I was surfing quite well until the "Don't Send" error appears and says the Generic Host for Win32 Services crashed. I do not know exactly how this happened, maybe from a thumb drive?

Anyway, after "Don't send", the my browser doesn't load pages anymore. I've tried IE, Firefox and Chrome. Same thing happens. Sometimes the pages load partially after entering the URL or clicking a link multiple times, but most of the time it doesn't. When it doesn't, The progress bar for page loading shows for a split second, and then" Done". But actually the page hasn't moved! It's still the same page! Same thing happens with my router page

I've noticed the audio is gone too. I learned to restart the Windows Audio through Run > services.msc. It worked, but the browser problem is still there. When I restart my PC, it goes back to normal. I am able to surf normally for 5 minutes or less before the svchost.exe crashes again.

I've tried MalwareBytes and doing in-depth scans with NOD32. I found a couple of malware and other viruses, but it doesn't seem to fix the problem. The Generic Host "Don't send" message doesn't appear anymore, but s... Read more

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I recently did an in place upgrade to Windows 10 Pro and tried to create a free virtual machine using the provided MS development environment/build: Get a Windows 10 development environment - Windows app development
I created a internal and external virtual network adapter/switch, and after all is done attempted to either use the "Enhanced Session" or Remote Desktop Connection to enter my virtual machine. This machine seems to otherwise work fine (especially in Basic Session or when the network is set to Private instead of External or Internal), but if the audio is available and any sound attempt to trigger (in VM, to be played by host machine), it will crash.

The message just states that the connection has been lost. The Event Log on the host machine (my Win10 Pro) simply shows that the 'vmconnnect.exe' crashed with event 1000, and that there is a .Net Runtime error event 1026.
My repeated attempts to solve the issue involving looking into anything wrong with the connection setting or firewall setting revealed nothing. Internet searches also did not reveal any answers, though the closes person to have my issue also has no answer post (Windows 10 Hyper-V keep crashing - Super User).
I tried other OS for the VM as well, but all had the same issue (Win7, and Win8)

Short of the in place upgrade causing this issue, I was wondering if anyone here may be able to help me resolve this problem with the audio crashing the Virtual Machine.
Are there any additional s... Read more

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