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Windows 10 Mobile Bitlocker Recovery Key Blue Screen

Q: Windows 10 Mobile Bitlocker Recovery Key Blue Screen

A couple of weeks ago I posed a question HERE regarding how to tell whether Windows 10 Mobile device storage was actually encrypted and if so where were the recovery keys stored. The good news, is that the device storage is indeed encrypted when turning 'Device Encryption' on. The bad news is that I still don't know where the recovery keys are stored and it can permanently lock you out of your device.

Earlier I reset a Lumia 630 running Windows 10 Mobile 10586.36 (Settings > System > About > Reset Phone) and when it restarted I was faced with a blue Bitlocker Recovery Key screen. The problem being, that it's a Desktop Bitlocker Recovery screen and as this is a mobile device it's completely useless as you can't do anything with it, it just locks you out of the device. Hard-resetting the phone (Volume Down and Power buttons) doesn't work either, it just reboots the device to the Bitlocker screen again.

All is not lost though, as it's possible to Flash the phone back to the original OS by running the 'Windows Device Recovery Tool'. When connecting the phone to the PC and running the Device Recovery Tool, the tool doesn't recognise the device though with it in it's Bitlocker Recovery state and just shows the Firmware and OS as 'Unknown'. So you then need to click on the 'My Device Was Not Detected' button and follow the on-screen prompts. After a few restarts, it will then flash the phone back to the original Windows 8 OS. Bit of a pain, but at least not totally bricked.

I'm not sure why resetting the phone triggered the Bitlocker Recovery Screen, as I've also reset a Lumia 640 and that didn't trigger the Recovery Mode. The only differences is that I'd unlocked the 630 from it's mobile carrier and also it didn't have a SIM card or internet connection when I reset it. Other that than they were identical, so rather strange.

Preferred Solution: Windows 10 Mobile Bitlocker Recovery Key Blue Screen

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Windows 10 Mobile Bitlocker Recovery Key Blue Screen

It seems Microsoft may have fixed this issue in Windows 10 Mobile build 10586.107

"Improvements to the device reset experience when BitLocker\Device Encryption is enabled by enterprise policy or by the user."

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I'm trying to help my daughter who is away at college with her XPS 13 laptop purchased June 2017.  It's running Windows 10 Home.  She took it out and opened it up after class and a blue screen with BitLocker looking for the recovery key was present.  From what I've read, bitlocker isn't available on the home version, only pro and enterprise.  She can't enter the recovery key since it was never turned on, even if it was available.  I told her it will probably need to be reformatted since it's looking for something that is not available.
Has anyone seen this before? Any recommendations?  She's taking it in to the tech center later today.
I forgot to add that when she goes to her Microsoft account and looks at her devices is shows Windows 10 home AND BitLocker ON, although it was never activated.  The "Get BitLocker recovery keys" link brings her to her Onedrive account.  She says she doesn't see the recovery key anywhere on her OneDrive account.


A:Bitlocker recovery screen on Windows 10 Home version

Have her go to the link and expand the how to get recovery keys.
She might be able to go to her Microsoft account and search for Recovery Key.

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Dear Sirs! I have encryptrd system windows disc with Bitlocker., The access method is flash drive. .The encryption works normally. But I eject the flash drive and reboot the comp, the only  empty blue screen appears. and the comp  reboots
in 2-3 minutes.  This means I can not to restore access from the bitlocker key, if the flash? for example, will be broken.. Please write me how to solve it.

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Edit: thanks mods for moving this thread to the right section.

Hello tenforums,

This is going to be a bit lengthy so please bear with me. It started a couple of days ago when I downloaded the program Drive Talent (formerly Drive the Life) to install drivers that my computer may have needed. In the middle of installation, my computer crashed and went on a reboot loop, and would not recognize my monitor that was connected to my motherboard.

I called my local PC repair and they picked up my PC and they told me I had a failing/corrupting hard drive. They replaced it and reinstalled Windows 10 with my files intact. When I got my PC back everything was working great and running smoothly. If it means anything, I replaced my GPU the same day I got it back and everything was fine.

Fast forward to today, my PC crashed in the middle of me browsing the internet. This time, however, with my new GPU I was able to connect the HDMI cable of my monitor to my GPU so I was able to see what was going on. It kept greeting with the blue Windows recovery page (http://winaero.com/blog/wp-content/u...windows-10.png) saying Windows has encountered a problem blah blah blah. I would try restarting but the same Recovery blue screen kept popping up. I tried troubleshooting and ultimately just clicked 'Reset My PC' and the keep my files option. (The only thing I did when my computer was given back to me by my local PC repairs was download and played games)

After my PC was done resetting, everything wa... Read more

A:Windows Recovery Blue Screen

This part is where more info is needed, what error does it say everytime?

saying Windows has encountered a problem blah blah blah.

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I am trying to help a friend clean up his computer )windows XP Home edition). He had/has the Windows Recovery trojan. I installed AVG which eliminated some of the suspect files however the result was a computer that boots up to a blue screen with no ability to launch Windows explorer. I attempted to remove the virus using the uninstall guide however Malwarebytes does not install - I get an Access Error message at the end of the installation process.

I have done everything I am able to do to try and fix the situation...now its in the hands of the EXPERTS...thanks.

DDS (Ver_11-03-05.01) - NTFSx86
Run by Owner at 13:13:53.40 on Thu 05/05/2011
Internet Explorer: 6.0.2900.2180
Microsoft Windows XP Home Edition 5.1.2600.2.1252.1.1033.18.1022.684 [GMT -4:00]
============== Running Processes ===============
C:\WINDOWS\system32\svchost -k DcomLaunch
C:\WINDOWS\System32\svchost.exe -k netsvcs
C:\Program Files\Dell\Media Experience\DMXLauncher.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\Program Files\Microsoft SQL Server\MSSQL$MICROSOFTSMLBIZ\Binn\sqlservr.exe
C:\WINDOWS\system32\svchost.exe -k imgs... Read more

A:Windows Recovery - Blue Screen

Reply no longer needed...

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Hey, I just got the Windows Recovery virus and was able to remove it using the guide on this site. I ran several malwarebytes scans (quick scans then a full scan) then deleted some (random #letter) files as the youtube fix video showed (). Afterwards windows recovery stopped popping up but now after about 5 minutes or so my computer crashes with the the blue screen then restarts automatically. This doesn't happen while in safe-mode though, so i figured it was another virus but malwarebytes doesn't seem to pick it up. Does anyone know how to fix this? Any help is appreciated and thanks in advance!

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Hoping someone could help me. I have a Lenovo x1 Carbon Thinkpad (20KG). It was sent to Lenovo for repair that required it to replace the motherboard. All covered under warranty (its less than a year old) and turned around the repair in about a week. Only problem is that now when I turn it on, I get the blue bitLocker screen looking for bitlocker key. I don't have a bitlocker key so I called Lenovo Support and the only help was to access a Microsoft account to get the bitlocker key. The only Microsoft account that I could access does not have any Bitlocker information as I setup the laptop to use a local account, not a Microsoft account. The Lenovo support person said the only way to get it was through the Microsoft account, but that was a dead end. He als mentioned there was a Microsoft BitLocker website that I should be able to access, but he could not provide any website details as he did not know the URL of the site, so he passed me to what he called his Microsoft experts at Lenovo. He just transferred me to Microsoft, where I had to go through an IVR and start all over again. I did get a live person at Microsoft, but was told I needed to pay them to help me with the Bitlocker issue. Does anyone here know how this can be fixed? My biggest issue is that the repair was done by Lenovo and they should help wth the Bitlocker issue, not Microsoft. I assume Lenovo has replaced motherboards before and I'm sure the Bitlocker blue screen gets triggered because the ha... Read more

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Hello i have a toshiba satellite a305-s6860 laptop. the specs are

• Genuine Windows Vista® Home Premium (SP1, 64-bit version)

Intel® Core™ 2 Duo Processor T5750
2.0GHz, 2MB L2, 667MHz FSB
• Configured with 4096MB PC5300 DDR2 SDRAM (both memory slots may be occupied). Maximum capacity 4096MB
• Mobile Intel® Graphics Media Accelerator X3100 with 128MB-358MB dynamically allocated shared graphics memory.
well i restarted my computer yesterday and it was taking forever to boot. the green status bar keep loading and loading, so after 30 minutes of loading i gave up and popped in my windows recovery cd. I have done this many times without error in the past but this time before the installation even starts i get a blue screen that says the following:

a problem has been detected and windows has been shut down to prevent damage to your computer.

if this is the first time you've seen this stop error screen, restart your computer. if this screen appears again, follow these steps:

check to make sure you have adequate disk space. if a driver is identified in the stop message, disable the driver or check with the manufacturer for driver updates. try changing video adapters.

check with your hardware vendor for any BiOS updates. disable bios memory options such as caching or shadowing. if you need to use safe mood to remove or disable components, restart your computer, press f8 to select advanced startup options, and then safe mode

technical information:

***STO... Read more

A:blue screen while using windows vista recovery cd

Hi here is some info on your error code
(Click to consult the online MSDN article.)
A system thread generated an exception which the error handler did not catch. There are numerous individual causes for this problem, including hardware incompatibility, a faulty device driver or system service, or some software issues. Check Event Viewer (EventVwr.msc) for additional information.

Info found here http://aumha.org/a/stop.htm

Have you tried reseating your ram

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Hi im using windows 7 , my pc recently crashed and after reboot blue screen. Tried opening using safe mode and disable all services but still blue screen.i cannot do recovery because there are no recovery points. Help me solve this problem..

A:Windows 7 blue screen no recovery point

What is the make and model of the computer?  Do you remember if this computer still has the factory recovery partition?  Your important data on the hard-drive can be backed up by booting a Puppy Linux and using external media - should it become necessary.

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After deleting some viruses using Malwarebytes, and restarting, my computer will not Boot. It will not boot in normal or safe mode. When attempting to boot up, it shows the Acer screen, and then goes blue. I attempted a full system recovery, with the same results. I'm not especially comuter savvy, so if you can please give complete instructions I would appreciate it.

A:Windows 7 blue screen, even after system recovery

System manufacturer and model?

When you attempted your system restore/recovery...did you follow the directions for such provided by the system manufacturer?

The fact that you had recognizable malware problems...may mean that you still have malware on the system. Formatting/recovery procedures are not necessarily effective against all malware today.


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I have a Windows 8.1 Enterprise system with bitlocker enabled which started blue screening this morning. I removed hard disk and stuck into a different system. I started getting errors after entering recovery code for bit locker. I tried the fix your system
from starting correctly options and those failed. I tried doing a system restore from a former date and now the system won't boot. I booted via 8.1 USB key and got to command prompt. I noticed that c: drive has 9 bytes recovery file and nothing else. I also
noticed that the former c: drive is on e: drive.
Can I somehow get the system back to normal?

Edward Swible

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Dual booting Win 7 and Win 8. Win 7 is C: Primary installed first, Win 8 is installed to a primary partition (25GB). I get the blue recovery screen after starting Win 8 from bootloader menu. Win 7 starts fine. I have installed Win 8 on another computer using the same flash so I know the flash is good. First I defraged and cleaned out C: then created the partition. I have installed it on the computer before(preview edition) then removed it(formated D: partition), this is the RTM 9200 build. Did I mention that on the other computer when installed it asked for Key which I temporarily skipped, on this computer however when installed it did not ask for the key. Before the install I ran bootrec /fixmbr, /fixboot and also /rebuildbcd from Win 7 install disk. I don't think it's a problem with the Win 7 boot loader. My guess is some registry value or other setting or file in Win 7 is preventing normal startup of Win 8. I do believe it's not hardware related. Any thoughts on what could cause this? Could it be the Win 8 bootloader now causing problems and if so how would I fix this issue? Do I need to fix bootloader in Win 8 and should I run the bootrec cmd's from the Win 8 flash this time? Not sure which has taking over now! I have searched in these forums and online for a couple of day's to no avail though references have been made that the Win 8 bootloader has now taken over, if so were does the now functioning bootloader reside - C: or D: (partition) and which one is it Win 7 or Win... Read more

A:After I choose Windows 8 it goes to blue recovery screen.

Wow, seems like a lot of folks are checking this post but No One seems to have a clue yet -just like me... LOL

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Our organization requires Laptops to be Encrypted with a PIN #. One of our Laptops is giving me trouble. I have Bitlocker turned on and fully encrypted and have require Startup PIN with TPM in the Require additional authentication at startup in GPEDIT. I also have the Enable use of Bitlocker Authentication Requiring preboot Keyboard input on Slates enabled. When turning on the Laptop Bitlocker comes up with the light blue screen where you enter the PIN but the screen is blank. It doesn't say Bitlocker or have a box to enter the PIN #. Now I can just type the pin # and press enter and it works and loads windows as normal. I obviously can't give this Laptop to a user like this.

Anybody have any suggestions as to a resolution to this issue.
Thank You.

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Hi Team,
We see that computers are getting turned ON on Monday automatically and would show bitlocker recovery screen.
Logs show an event as below after the shutdown log ends. There are no event logs shown in between the shutdown event and Bitlocker event shown below.
Bootmgr failed to obtain the BitLocker volume master from tpm Event ID: 24636
I dont see any scheduled tasks triggering the startup.
Wake ON LAN option is disabled (Unchecked).
Troubleshooting done are as below

1-Suspend bitlocker - Restart PC.
2- Resume Bitlocker if not auto resumed.
----- Above did not help , so performed below steps

1- Suspend Bitlocker.
2- Decrypted the drives.
3- Updated BIOS and chipset.
4- Verified BIOS - whether Primary HDD is First boot device.
5- Re-encrypted the Drives.
We dont know what causes PC to turn ON itself and go to the recovery screen,
And also let us know if there is any way to find out exactly what triggered Bitlocker to go to recovery Mode.
Please help regarding this issue.

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We have a few computers running Windows 8.1 Pro Update 1 here. For some reason my machine has a black and white DOS-style unlock screen for BitLocker.

Another computer we have here has a modern-style, Windows 8 looking, light-blue & white unlock screen for BitLocker.

Why has my PC defaulted to this older looking UI? Is there any way to change it?

A:How To Enable Blue Bitlocker Unlock Screen At Startup

Hello Rotom, and welcome to Eight Forums.

Double check to see if the tutorial below to enable the newer Windows 8 startup screen may be able to help with this as well.

Startup Options - Enable or Disable in Windows 8

Hope this helps for now,

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I have a Dell Dimension 4700, Win XP SP3 desktop that is giving me the following error message when I boot up. The message shows up in a popup box labeled "Windows - Registry Recovery" and is located at the user's login screen;

"One of the files containing the system's Registry data had to be recovered by use of a log or alternate copy. The recovery was successful."

I get this message with every restart. I have to select "OK" several times before the message box goes away. Once it does, I select my user login and XP boots up into my environment. Then, I see the same message again. Selecting "OK" again makes that window go away. Then, after some random period of time, the computer sometimes (but not always) gives me the blue screen of death with this Error: IRQL_NOT_LESS_OR_EQUAL. I found this article from Microsoft regarding this error message:


I'm at a loss here. I have the Windows recovery disc so I could just blow the entire system away and start fresh but I rather not do that unless necessary. All help is appreciated.



Dell Dimension 4700

Windows XP SP3

A:Windows - Registry Recovery + Random Blue Screen

I tried a repair using the OEM XP install disc. No change. I even got the, "One of the files containing the system's Registry data had to be recovered by use of a log or alternate copy. The recovery was successful." error messages during the repair. Any help is appreciated.

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After rebooting one of our test machines, bitlocker wanted the recovery key.
There were no hardware modifications on that machine.
Error message in event log:
Bootmgr failed to obtain the bitlocker volume master key from the TPM because the PCRs did not match
Event id 24635, source bitlocker-driver
 Each time the machine starts, the recovery key is needed.
Any idea how to solve that issue and why it happens?
Second partition was created manually on that machine. So that's clear that bitlocker reacts...
But now: how can I confirm those changes so that the recovery key is not needed each time we boot?

A:Bitlocker enabled drive, recovery key needed during boot, PCS did not match, event id 24635, source bitlocker-driver

I would like to confirm if BitLocker accepts the recovery key?
Please update the BIOS to improve the stability for TPM first.
I also would like to suggest you disable and enable BitLocker again to reset the settings.
For more information, please refer to the following link:
Arthur Li
TechNet Subscriber Support
in forum
If you have any feedback on our support, please contact
[email protected]
 Please remember to click ?Mark as Answer? on the post that helps you, and to click ?Unmark as Answer? if a marked post does not actually answer your question. This can be beneficial to other community members reading the thread.

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i am noticing that when my pc starts up as the C drive is encrypted with bitlocker when i enter the password the bitlocker screen is only light blue yet i am still able to enter my password and login the screen just displays light blue, picture is in below link


any help to make it show the normal screen would be appreciated.

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i am noticing that when my pc starts up as the C drive is encrypted with bitlocker when i enter the password the bitlocker screen is only light blue yet i am still able to enter my password and login the screen just displays light blue, picture is in below link


any help to make it show the normal screen would be appreciated.

A:Bitlocker displays light blue screen on system startup

Can you do a print screen and post it. The link you provided states it is forbidden.

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I have encountered a serious problem accessing my hard drive and booting up Windows XP. I am running windows XP on a Dell 8400 dimension workstation. I am getting the infamous blue screen of death with the error message 0x0000007B. I suspect that I am a victim of a virus . As suggested I ran a repair from a Windows CD recovery disk and it seemed to run okay and indicated that everything was fine however when I rebooted I still received the same old blue screen. . Help Mode is of no help as the options all lead me back to the blue screen. Therefore I tried something different.I booted up from the Windows Recovery CD and when prompted hit the letter R on the first screen which placed me into a C:\windows prompt. From there I was able to go to the root directory and I was able to list the folders that have my data in them. However when I attempted to open these folders I received an error message of "Access is denied" and could go no further. I checked the attributes on these directories and they are only showing an attribute of d=directory. I tried different things with the attrib command to see if I could get around the access problem but to no avail.I ran a chkdsk /p and it came back indicating that there were no problems. I am running out of options and am quickly reaching the point where I am considering doing a complete reinstall of windows, however I don't want to lose my data. Can anyone suggest how I might be able to access my data files and skirt ar... Read more

A:windows xp crash blue screen of death data recovery

Do you have access to another computer?

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Hello and good afternoon, I have a issue where a manager started the Bitlocker process on the SD card in his Surface Pro 3

with Windows 8.1. The Bitlocker attempt failed at 3.4% completed but the SD card ended up being Bitlocked without providing the Bitlocker Recovery Key (I've never seen this happen before). He doesn't know the password for the SD card and of course
I've been tasked to somehow release the encryption so that he can get the required information off of the SD card. 

Is there anything that can be done to release the encryption on the SD card or has the SD card been made non-accessible moving forward?

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Hi all,

I've enabled BitLocker (Win 10 Pro) on a Dell laptop Inspiron 5558 and all went well.

BUT.... When I power on the computer the familiar light blue BitLocker screen appears but there is no prompt to enter the key. Just a light blue screen, nothing else whatsoever. However, I can enter the BitLocker key (blind, of course) and then viola Windows boots up properly! So BitLocker is working.

I would normally suspect a display driver issue but the BitLocker code happens long before any device-specific display driver would load (right?). Anyone else seen this or have suggestion on what to do?

A:BitLocker normal light-blue screen but no unlock prompt. Still works!

Same Happening on a Windows 10 installed Dell Vostro 2520.
Also being reported over on the MS forums:

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Hey all,

I recently came home from a weekend trip and I couldn't get into Windows at all. No safe mode, no last good configuration etc. I figured my little bro messed up something and was playing dumb.

Anyway every time I booted and I didn't attempt to stop it, it went into automatic start up repair but failed to fix the issue. I created a bootable Win7 repair usb and fixed the issue, which was stated as a corrupted registry.

Fast forward 24 hours. My PC locked up during normal operation so I manually shut it off. After turning it on again the same issue has been occurring. Windows won't boot, no safe mode, no last good config, and it attempts to go straight into start up repair.

However this time it hangs on a black screen right after "windows is loading files" for an indeterminate time.

When I try to boot from win7 repair usb, it hangs for hours after I click on language.

When I try to boot from win7 install usb, it hangs for hours after I click on repair computer.

I can no longer get into any system recovery options using either usb or start up repair.

I'm currently running memtest but don't know what else to do!

Thanks for any assistance!

A:Can't Boot Windows 7, All System Recovery tools hang at blue screen

Does win7 install usb or repair usb see the harddisk? I think it does because of "windows is loading files" when trying to try to boot normally.

Command Prompt at Startup OPTION ONE, point 1 so do SHIFT-F10 there.

Now you have a command prompt:

list disk
select disk 0 (or 1 or 2...I want you to select the internal harddisk)
list part
list vol
All partitions are still there? What are the volume drive letters in output? All NTFS, all healthy? (ignore usb and dvd stuff)

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Hi all,

I have an xp service pack 2, and just recently when I boot my computer I recieve the message
Windows XP could not start because the following file is missing or corrupt: \WINDOWS\SYSTEM32\CONFIG\SYSTEM .

I know how to fix this problem due to other threads. That's why I went to system repair with the xp setup CD.

I followed the steps of putting the CD in, pressing r for repair. But when the time comes to select the type of installation (enter the number) I press number 1, and then I press enter to proceed.

But when I press enter, the blue screen of death appears, and the problem is not fixed.

pleae help, it's my dad's computer and if he finds out he'll be angry at me.

A:When I go to the windows xp recovery consol to repair, blue screen of death appears

can you post what the blue screen says?

secondly why are you not running service pack 3?

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blue screen error randomly in zbook 15 g3 mobile workstation in ten laptops while working.any suggestions,post it.

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Hi. I am so utterly defeated and frustrated; I'd been having search redirect issues for weeks. I use Windows 7 Home Premium. Two days ago I got the Windows 7 Recovery virus, which turned my desktop black and hid many of my icons & files. I thought I'd removed it with Malwarebytes (fake security notices stopped). However, upon rebooting my desktop was still black, and files were still missing, and everything from All Programs shows up as (empty).
Upon prompting I also updated to the newest version of Malwarebytes, but subsequent attempts at updating often resulted in error messages.

What I've done since then:
- Downloaded and run the version of RKill (iExplore.exe) linked in the manual, though I had a previous version already on my desktop.
- Tried to run TDSS- as per the manual I moved it to my desktop and renamed it to 123.com, but after the message confirming if I want to run the program, nothing happens.
- Tried to uninstall some out of date programs like Adobe, only to get the blue screen again.
- Attempts to run full scans in Malwarebytes also resulted in blue screen. I was able to run a full scan this afternoon, however, though it came up clean.
- Changed folder viewing options in My Computer, so now most files have reappeared, but I can't access any programs from Start Menu

My Videos/My Pictures/My Music folders now have padlock symbols on them and I receive "Access is denied" messages. Also most files appear faded.

I'm completely ... Read more

A:Windows 7 Recovery virus: files empty, unaccessable, blue screen problems

Hello and welcome to the forums!My secret agent name on the forums is SweetTech (you can call me ST for short), it's a pleasure to meet you. I am very sorry for the delay in responding, but as you can see we are at the moment being flooded with logs which, when paired with the never-ending shortage of helpers, resulted in the delayed responding to your thread.I would be glad to take a look at your log and help you with solving any malware problems.If you have since resolved the issues you were originally experiencing, or have received help elsewhere, please inform me so that this topic can be closed. If you have not, please adhere to the guidelines below and then follow instructions as outlined further below:Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forums.
Please make sure to carefully read any instruction that I give you. Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.
If you're not sure, or if something unexpected happens, do NOT continue! Stop and ask!
In Windows Vista and Windows 7, all tools need to be started by right clicking and selecting Run as Administrator&#... Read more

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Hi All ! I'm new to this excellent forum and this is my first post so I hope someone can help ? I bought a HP G62 Laptop PC in March this year, it is an I3core Win7 machine which I have been very pleased with until I started to experience a Blue Screen Crash Dump (BSCD) when I tried to access firstly my T-Mobile broadband dongle and now my "Three UK" broadband dongle. The T-Mobile dongle I have used for about 3 years on my older HP Pavillion XP machine and my ADVENT 4213 Netbook. When I purchased the latest Win7 machine I had to upgrade the T-Mobile driver to a 64bit version which worked quite happily until the recent issues. I have contacted all of the respective suppliers support people without success each seem to blame the other without really trying to help ! So I have folloed some suggested resolutions to similar problems posted on this forum such as return to Best Previous Working Restore Point, MS Memory Tests, Updated all Drivers and downloaded all of the HP Updates but the PC still BSCD's every time. Both Dongles work fine on my ADVENT Netbook which is of course a 32 bit machine. I have some Error reports and earliest memory dump crash files etc but I can't seem to be able to attach them to this message, maybe I am doing something incorrectly ? Tech Support Guy System Info Utility version OS Version: Microsoft Windows 7 Home Premium , Service Pack 1, 64 bit Processor: Intel(R) Core(TM) i3 CPU M 350 @ 2.27GHz, Intel64 Family 6 Model 3... Read more

A:Solved: Mobile Broadband Dongle Causes Blue Screen Crash Dump

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So for the past month I have a issue with my laptop.I keep getting a blue screen with STOP 0x0000001e (0xffffffffc0000005,0xfffff80001c66585,0x0000000000000000, 0xffffffffffffffff I was told to do a system recovery by a friend and now when I restart the blue screen with the STOP still appears and when it doesn't come up! I get to the l get to the user screen and a pop up comes up telling me to reinstall windows vista. Any advice would be greatly appreciated

Spec: hp pavilion dv7 notebook pc
Amd Turion x2 dual core processor

A:Blue screen , system recovery , no vista and blue screen

Hello and welcome to the forum.

Please follow these instructions and we will help you with your problem.

Blue Screen of Death (BSOD) Posting Instructions

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My BitLocker password is not working after format my c drive. instead i have my recovery that is also not working.
Please somebody help me to unlock my disk.

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I'm beside myself and so upset , I went to check my isp mail box and did not click on anything then my Avast went off and up popped Windows XP Recovery blacking out my screen...popups warning me & hiding most of my start up menu, all icons gone. I realized it was a scam & tried to run my Avast but it wouldn't let me, then I tried to go to System Restore and I got there but it wouldn't let me restore, I somehow managed to get online by using run & typing firefox so I could search on what to do....I'm sorry I didn't find this site first because I found a few sites saying to use SpyWare Doctor, it was extremely hard to see through those popups & I didn't know it cost money until after I installed it & ran a scan. Right after that my PC only a few years old which is Windows XP SP2 laptop Compaq HP turned off & turned back on leaving just a blue screen...it's the windows screen not the blue screen of death. I can log in as Admin ( the only Account I have, now I found out I should of set up a second account) but that's it I can't see a thing, I went into safe mode & tried everything but safe mode just shows a black screen with safe mode at the top & bottom nothing else...safe mode with networking does nothing, the only place I can go is command prompt but I have no idea of how to use it. Ctrl+Alt+Delete only tells me Task Manager has been Disabled.

I do have another laptop old & slow which is Windows XP but e... Read more

A:Please help! Windows Recovery hit me I can't see anything just windows blue screen

i am new here so admins if i can help out great.does the rogue app look like this?bleepingcomputer windows recovery removal guideif it does this link will help correct and remove the rogue app out?also if you can post the malwarebytes log here with malwarebytes version and operating system so we can see and help further if needed.

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Hey folks.

I somehow really messed up on this one. I had a problem where my computer wasn't booting past the windows load screen and to try and fix I loaded a system recovery in safe mode. That seemed to bother my computer more as now it won't boot saying the following:

"Windows could not start because of the following missing or corrupt file:

It suggests that I use windows recovery. So I pop in the DVD, and sometimes it works, sometimes not. It will often freeze on loading a video file/driver and at the end it will read "file i8042prt.sys caused an unexpected error in (32768) at line u96t in d drive"

I think its my bogus DVD drive but it does work half the time. So even when the windows recovery boots, I would let it go through and hit R for recovery. However, it says Windows doesn't detect any drives, probably because I have two drives on Raid0. I retry and hit f6 when it starts to load third party drivers. Now, I have 4 discs for raid drivers. I've tried all 4, each with multiple options within. The computer is 4 years old, so for the life of me I can't remember which I've used when originally loading windows.

When I post, my bios shows Sil3132 Sata Raid Bios version 7.2.18. I tried all 4 disks, but the Sil3132 Sata Raid Driver Disk by ABIT Version 1.00 multiple times. Still no go. What happens is I get the blue screen of death.

"Problem has been detected... etc etc
Check for viru... Read more

A:Solved: Windows recovery wont complete, blue screen & raid setup issue.

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Hello Support,
I have a disk divided into 2 partitions and enabled Bitlocker. I have Bitlocker recovery key on the first partition (installed Windows 7) but do not have key on the second partition. When I turn on computer, it always ask me input Bitlocker recovery key
for these 2 partitions. I cannot startup computer to Windows. Could you please help?

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We see everytime the X270 with Windows 7 x64 SP1 boots up (No UEFI), it keeps asking for Bitlocker Recovery key. The TPM version on it is 1.2. So is it a known issue ?

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Havent used this laptop in ages, and am now locked out unles I enter my Windows BitLocker Drive Encryption Recovery Key or pin.  For the life of me cant recall either and have moved and cant locate any of my "notes" on this type of thing either :grrrrrr:  suggestions please!
This is for an HP EliteBook 8460p with Windows 7
TIA - Ayla[edited location by Moderator]

A:HELP! lost my windows bitlocker drive encryption recovery k...

you could try this http://www.microsoft.com/en-gb/download/details.aspx?id=24626 

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Windows wants me to unlock my drive with a recovery key even though I know my password. I have tried multiple computers and laptops but they all have the same problem. PLZ HELP!!!

P.S: I don't know my recovery key and I don't know where it is :(

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My daughters table is locked on the bitlocker recovery key screen and I am at a lost to figure it out. Its and HP and I dont wanna have to take it in so any help would be greatly appreciated. Thanks in advance.

A:Lost my windows bitlocker drive encryption recovery key

Hello @Destro78 Welcome to the HP Support forum. Thank you for posting. BitLocker keys (for personal devices) are stored inside or in many case they are back-up to Microsoft cloud with your Microsoft account. Since this is a tablet, I suspect that I suspect your recovery key is available in Microsoft's OneDrive spaceHere are instructions how you can recover the key as well as how to get back to business.>> http://windowsitpro.com/microsoft-surface/locating-your-microsoft-surface-bitlocker-recovery-key>> http://www.eightforums.com/tutorials/21433-bitlocker-recovery-unlock-drive-windows-8-a.html  >> http://go.microsoft.com/fwlink/?LinkId=237614https://onedrive.live.com/recoverykey Login to the MS account there and check.Use the key to login to your PC.Eventually, if you prefer you can disable BitLocker and turn off device encryption, or save/print the key offlinePlease, note that it is very important for security reasons that you keep the encryption key (Bitlocker key) in a secure place so that only you know it.  More info - re. Recovery key >> https://support.microsoft.com/en-us/help/17133/windows-8-bitlocker-recovery-keys-frequently-asked-qu...>> http://www.thewindowsclub.com/microsoft-windows-10-device-encryption-key>> http://www.howtogeek.com/192894/how-to-set-up-bitlocker-encryption-on-windows/  Hope this helps Let me know if this works for you !   

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I tried enabling BitLocker on my C: drive, and before I got to any BitLocker setup, a window appeared that said Windows Recovery Environment was being moved, and "You will no longer be able to use Windows Recovery Environment unless it is manually enabled and moved to the system drive." It was the warning from Scenario 1 Step 5 of this article: Scenario 1: Turning On BitLocker Drive Encryption on an Operating System Drive (Windows 7) I ended up not encrypting my drive with BitLocker, and found that my system partition is 199 MB. So, how do I "manually enable" Windows Recovery Environment and "move it to the system drive"?

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I know my password and have a copy of my recovery key for my hard drive.  I ran into an issue with my computer and had the computer store install a fresh copy of windows 10.  I had Windows 10 prior (Not sure if same version of 10).   My
Password and my Recovery Keys are not working for the drive. 

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I have a Thinkpad T470s Windows 10 pro 64bitI enabled bit locker a month ago everything was fine.Now last week everytime I boot up my Laptop, Windows 10 keeps asking for the Recovery key. I typed it in suspended bit locker. Shut down then turned it on but still keeps asking for the key.There is no new hardware on the laptop and has the latest bios.TPM 2.0 is enabled.Boot priority is ATA HDD0 SSD drvieUSB HDDNUME0USB CD In the bios under SATA drive is set to UEFI/Legacy Support for both -UEFI and Legacy.As a test I tried setting to UEFI only and Legacy one but Bitlocker still keeps asking for the Key during the bootup.For now I turned off bit locker until as solution could be found.If anyone has a solution would really apperiate the help. 

A:Thinkpad T470S Windows 10 bitlocker keeps asking for Recovery key everytime it bootups up

Good day and welcome to the community.
If you haven't seen it already, have a look at this long-ish thread on the same issue on an x270 (same generation as your machine: https://forums.lenovo.com/t5/ThinkPad-X-Series-Laptops/X270-Bitlocker-requests-recovery-key-every-ti...
Hope it has some clues for you.

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Hello there

So I'm experiencing strange BitLocker behaviour. I have this PC at work. Clean Windows 8 x64 installation, 3 HDD (AHCI), no SSD.

After I set up BitLocker to encrypt "C" partition, it gave me pop-up window, that I should restart PC to test the BitLocker loader. So I clicked Yes. And after few seconds I got this:

JPG IMAGE - http://www.eightforums.com/attachments/f1/f2/22871d1370880908t-very-strange-bitlocker-enter-password-startup-screen-5jkippr.jpg

Mind, I'm still ABLE TO type password (i can't see sh** though), after I hit enter Windows IS booting, but it's really weird to see above picture instead of:

My GFX is OK, I tested it with games, benchmarks etc.
BitLocker simply cannot, for whatever reason, use my video card properly and displays those weird lines. After all - it hasn't loaded the whole Windows yet. Than again, it IS a bit strange, as Windows installers tend to work fine.

Any thoughts people?

Kind Regards


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I know a BIOS update on my Latitude with Windows 8 and Bitlocker activated on the O/S drive triggers Bit locker recovery on startup. I don't have the recovery key and so am stuck. How to recover without the Bit Locker recovery key?

A:BIOS update without suspending Bitlocker has triggered a recovery and on start up I am prompted for the recovery key

The solution I found was to install the previous version of the BIOS, but without being able to boot into Windows, I needed to install the previous version of the BIOS in DOS. Some server products provide a F12 boot up menu option to roll back a BIOS update, but this is not available in my Latitude.

I downloaded the correct BIOS version (the additional info section made specific reference to it being installable from Windows or DOS). I prepared a bootable USB key (to a dos prompt) and copied the bios installer executable to the memory stick.

Because secure boot (UEFI) is enabled, it is not possible to boot up from USB key, so legacy boot mode needs to be enabled. There were 3 settings that required changing in the BIOS before I was able to boot from the USB key.

Once I was able to boot into DOS from the USB key and got to the DOS prompt, I ran the BIOS update exe. The laptop rebooted, installed the previous BIOS version and then rebooted again. I pressed F2 to get into the BIOS and changed back the settings as they were (secure boot UEFI). I then managed to boot into windows without being prompted for the Bit locker recovery key.

You able to export or view the Bitlocker recovery key by going to Control Panel -> Security -> Bit locker Management, and temporarily suspend protection (until the next reboot). It is possible to run a commandlet to specify the number of reboots bit locker should be suspended for.

You may find that installing the previous version of the ... Read more

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Hi there,

Recently, there was a Windows Recovery virus on my PC, which I removed by installing and running the RKill program (following advice I found online). After that, I could not use the 3Connect program to connect to the internet: when I tried, I got an error message saying 'The connection attempt failed. Please make sure your device is connected to your computer and that your settings are correct. Would you like to attempt to connect again now?' It still would not connect even after I'd checked that the dongle was plugged in and working, etc etc, and once open, the 3Connect program could only be closed by ending it via the task manager.

I found that I could connect without the 3Connect program, by selecting Start => Connect to => and then choosing '3Connect Dial-up connection'. This connects via my 3 wireless dongle, and not via a dial-up, as the description suggests. My problem now is that the connection is unreliable: clicking on the taskbar icon featuring two little computer screens, one behind the other (sorry, I don't know what it's called!) sometimes shows 'Access: Local and internet' but sometimes 'Access: Local only'.

After searching for solutions online, I tried to resolve the problem using Microsoft's 'Fix it' program (found at Windows Vista cannot obtain an IP address from certain routers or from certain non-Microsoft DHCP servers). This failed, so I tried to fix it manually following the steps described on the same webpage. The problem is th... Read more

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Dear around 3 years back I encrypted one of my laptop drive and couldn't remember the password or find the recovery key. But I have the recovery key identification. Is there any possibility that using my recovery key identification I can get the full recovery
p.s. I am still using the same laptop.

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Title in the subject line pretty much says it.I've got a Dell Precision 5510 and a TB16 dock.It is currently running Windows 10 1703 but this issue existed under Windows 10 1607 as well.
Sequence of events/how to replicate:

Connect the Precision 5510 to the TB16 dock (presence of any other combination of peripherals seems to be irrelevant)
Boot into Windows 10 and enable BitLocker using TPM and a PIN
Shutdown and power on or /restart, whilst still connected to the TB16, enter your PIN and boot successfully
Shutdown and disconnect from the TB16 dock then try to boot - BitLocker prompts for the great big recovery key (what a pain)
Entering the recovery key and proceeding to boot is fine, as is shutting down and trying to boot again with the TB16 attached but if you're away from the office (and the TB16) and don't have the recovery key, then you're in a bit of a pickle!
If you've...

Booted with the TB16 attached
Shutdown and disconnected from the TB16
Booted to encounter BitLocker recovery (but luckily had the recovery key with you and entered it)
Continued to use the Precision 5510 away from the TB16 and restarted...then you have no need to encounter BitLocker recovery and re-enter the recovery key again

One you go back to connecting to the TB16 though... you guessed it, you need to re-enter the recovery key again.
I see two ways to look at this:

What's going on at a hardware level that is resulting in this behaviour? Is there something at a dock c... Read more

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I have a Gateway Laptop (Model MX6428) that I bought in 2006. The hard Drive is a Hitachi TravelStar IDE Model HTS541080G9AT00.

Recently I got a Blue Screen of Death of UNMOUNTABLE BOOT VOLUME. I have my recovery disc which is Windows XP Media Center Edition 2005. I was trying to do the "chkdsk \p" thing but everytime I get to the loading bar (which says System Recovery Options loading) it never loads and gives me this error message:

Could not load \minint\system32\ntkrnlmp.exe Error:4096, press any key to continue. Then it just reboots.

I should also mention that both booting up without the disc and with it in theres always a black screen where nothing appears until after a minute or so right before it trys to load Windows XP, but obviously it cant and the blue screen comes up...and so on.

Iv googled the error message and Iv read that I could try changing the ACPI in BIOS but everytime I enter BIOS theres no Power menu, just Main, Advanced, Security and Boot and Exit of course. Im thinking I could probably fix the Blue Screen if I could only get past that 4096 error.

What should I do? Thanks for any info

A:Error during recovery to fix blue screen

Hi .I'm not familiar with any recovery disks...are you certain that you can run any of the Recovery Console commands from it? Do you have specific instructions on how to do such?http://support.gateway.com/s/SOFTWARE/Medi...MLXPH1asi.shtmlRecovery Console commands are meant to be run from either a Microsoft XP CD or a CD containing the RC. The chkdsk commands can also be initiated from within Windows (although they cannot run on the boot partition with Windows open).Since it appears that you cannot boot into Windows...your alternatives seem to consist of downloading the Recovery Console .iso file and burning it to CD...or borrowing someone's XP CD to access the RC...or finding definitive instructions for your Gateway recovery disks which tell how to access the XP Recovery Console commands.FWIW: I suggest running the chkdsk /r command, rather than chkdsk /p. If you look at the following link, you will see that chkdsk /p from the RC makes no changes/fixes, it merely reads.Chkdsk From the Recovery Console - http://technet.microsoft.com/en-us/library/bb491051.aspx Download Recovery Console, Bootable ISO - http://www.webtree.ca/windowsxp/repair_xp.htm Louis

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As a writer, I rely rather heavily on my OpenOffice software to keep my stories. Occasionally my computer blue screens but at this point, I don't worry about it because it isn't virus-related and I cannot afford a new computer.
I saved a 26-page story on OpenOffice Writer, and as soon as I saved it, it blue screened and restarted. I started it in normal mode. When I went to open the story again to make sure it saved okay, it prompted me asking for "ASCII Filter Options," including character set, default fonts, language, and paragraph break. When I clicked OK or Cancel, it said that my file was read-only. I never save them in read-only formats.
Whether I opened a copy or the read-only format, my story was completely gone. It was reduced to 13 pages of nothing but #, repeated over and over again.
I use a Windows 7 computer.
Is there any way to get my story back? This is rather upsetting.

A:Document Recovery after blue screen

You shouldn't ignore the blue screens otherwise you end up with problems like this. Can you restore the story from a backup? The file wasn't saved in it's entirety or was corrupted when the system bluescreen.

You can also check to see if there's an auto saved version of it by following this: http://www.ehow.com/how_5900734_recover-saved-files-open-office.html

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