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Shutdown Unexpectedly, & Windows Did Not Shutdown Successfully Errors

Q: Shutdown Unexpectedly, & Windows Did Not Shutdown Successfully Errors

EDIT: 11/21 The latest thing it says is windows did not shut down successfully because the system stopped responding. Anyone?
After PC is left unattended more than an hour or so it gets a black screen with no error messages, but the CPU and fans are powered up. I must power off and cold start. Usually it takes 3 or 4 tries to get a successful boot, and when I do I get a message that says windows did not shutdown successfully.

The windows error log says the problem is shut down unexpectedly, event name bluescreen, OS version 6.1.7601.2.1.768.3 Locale ID 1033. (Windows Home Premium)

I have all power, sleep, and hibernate options set to never. I have run the memory test and it is OK. I have also run a windows integrity scan which said no corruptions in windows integrity.

I'd really appreciate a hand with this issue. Thanks.

Edit: Although at the top of the post I said "after an hour or so" that is not always so. A more accurate description would be after leaving the PC unattended for several hours.

RELEVANCY SCORE 200
Preferred Solution: Shutdown Unexpectedly, & Windows Did Not Shutdown Successfully Errors

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Shutdown Unexpectedly, & Windows Did Not Shutdown Successfully Errors

EDIT: 11/21 The latest thing it says is windows did not shut down successfully because the system stopped responding. Anyone?

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RELEVANCY SCORE 85.2

hey every1
its my first day in the forum ,and im looking for a solution to my problem ,i saw many post in the forum and many have the same prob as mine (bleuScreen +windows error). i tried to figure out
wat to do but unfortunately i have no solution ,,plzzz help me

I received an unexpectedly Windows 7 32 bit Prof. shutdown error:






Problem signature
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.1.0.256.48
Locale ID: 1033
Extra information about the problem
BCCode: d1
BCP1: A9E832C0
BCP2: 00000002
BCP3: 00000008
BCP4: A9E832C0
OS Version: 6_1_7600
Service Pack: 1_0
Product: 256_1
Bucket ID: 0xD1_CODE_AV_BAD_IP_idmwfp+c2c0
Server information: 73260222-0392-4e5b-8d76-d9df8a3271e3
Attachment 153636

A:unexpectedly Windows 7 32 bit Prof. shutdown

http://www.sevenforums.com/crashes-d...tructions.html

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RELEVANCY SCORE 84

I have a computer that keeps getting a bot-infection notice from Comcast.  I know there's a lot of crap notices, but I've also had intermittent shutdown problems that have nothing to do with battery status or power concerns or overheating.
 
Little help, please?  I haven't run anything except HJT, but here's the HijackThis log.  Any help or suggestion woulc be good.
 
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 12:22:52 PM, on 11/15/2013
Platform: Windows 7 SP1 (WinNT 6.00.3505)
MSIE: Internet Explorer v10.0 (10.00.9200.16736)
Boot mode: Normal
Running processes:
C:\Program Files (x86)\Intel\Intel® Smart Connect Technology Agent\ISCTHidMonitor.exe
C:\Program Files (x86)\HP SimplePass 2012\TouchControl.exe
C:\Program Files (x86)\HP SimplePass 2012\BioMonitor.exe
C:\Program Files (x86)\Malwarebytes' Anti-Malware\mbamgui.exe
C:\Program Files (x86)\Samsung\Kies\External\FirmwareUpdate\KiesPDLR.exe
C:\Users\Sarah\AppData\Local\Programs\Google\MusicManager\MusicManager.exe
C:\Users\Sarah\AppData\Local\Amazon Cloud Player\Amazon Music Helper.exe
C:\Users\Sarah\AppData\Roaming\Dropbox\bin\Dropbox.exe
C:\Program Files (x86)\Renesas Electronics\USB 3.0 Host Controller Driver\Application\nusb3mon.exe
C:\Program Files (x86)\Hewlett-Packard\HP QuickWeb\hpqwutils.exe
C:\Program Files (x86)\Hewlett-Packard\HP On Screen Display\HPOSD.exe
C:\Program Files (x86)\Hewlett-Packard\HP CoolSense\CoolSense.exe
C:\Program Files (x86)\Hewlett-Packard\HP Quick La... Read more

A:Unexpected shutdown (Windows Shuts Down Unexpectedly)

Oh, and here's the DDS file:
DDS (Ver_2012-11-20.01) - NTFS_AMD64
Internet Explorer: 10.0.9200.16736  BrowserJavaVersion: 10.40.2
Run by Sarah at 12:37:42 on 2013-11-15
Microsoft Windows 7 Home Premium   6.1.7601.1.1252.1.1033.18.6092.3301 [GMT -5:00]
.
AV: Norton 360 Premier Edition *Enabled/Updated* {63DF5164-9100-186D-2187-8DC619EFD8BF}
SP: Windows Defender *Disabled/Outdated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
SP: Norton 360 Premier Edition *Enabled/Updated* {D8BEB080-B73A-17E3-1B37-B6B462689202}
FW: Norton 360 Premier Edition *Enabled* {5BE4D041-DB6F-1935-0AD8-24F3E73C9FC4}
.
============== Running Processes ===============
.
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Program Files (x86)\HP SimplePass 2012\TrueSuiteService.exe
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k netsvcs
C:\Program Files\IDT\WDM\STacSV64.exe
C:\Windows\system32\svchost.exe -k GPSvcGroup
C:\Windows\servicing\TrustedInstaller.exe
C:\Windows\system32\Hpservice.exe
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\WLANExt.exe
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k WbioSvcGroup
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\armsvc.exe
C:\P... Read more

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RELEVANCY SCORE 77.6

Hello all,

Please help me!!!. My PC is shutdown unexpectedly with any warning. This mostly happen while I am open any flash animated websites, media player, movie, buffering through internet etc... Before shutdown the CPU fan rotating in very high speed.

I don't know wheather the problem of Power supply or Graphic card?

I am using a HP compaq PIV -Intel motherboard-

Thanx,

A:PC shutdown unexpectedly

what size Power supply do you have in watts ...if its not 450 watts or higher then I suspect it is the power supply....

have you checked the heat sink and cooling fan for the CPU are clean if not blow it clean with a can of compressed air....to make sure cpu is not overheating...and causing shutdown...

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RELEVANCY SCORE 77.6

My laptop stopped after running all day. I made screen shots of the error msgs. Can someone help me fix the issue? I think it is heat related
 
Thanks

A:Help - Lap Shutdown Unexpectedly

See first post by P.A. Bear at http://www.techtalkz.com/windows-xp/482803-100000d1-bsod.html .
 
If system can boot into Windows:
 
Please download MiniToolBox  , save it to your desktop and run it.
 
Checkmark the following checkboxes:
  List last 10 Event Viewer log
  List Installed Programs
  List Users, Partitions and Memory size.
 
Click Go and paste the content into your next post.
 
Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link.
 
Louis

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RELEVANCY SCORE 76.8

I installed windows 7 ultimate 64 bit on a new build. It was working fine for about a week, but recently I've been getting error messages saying that the computer has shutdown unexpectedly. Both times it has happened the computer had been in sleep mode. It doesn't always do this when in sleep mode. I've attached the contents of the minidump folder. Thanks very much for the help. Please let me know if I left out anything you need to know.

John

A:BSOD - Shutdown unexpectedly

I will request help for you, from one of our BSOD experts. You will be helped soon.

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RELEVANCY SCORE 76.8

Unable to attach screenshots of 112  and 118kb as it states they are too big. How do I do this please

A:Problem Shutdown Unexpectedly

post them on a picture host site and add the link with the picture post button in the reply editor.
 
I use www.tinypic.com

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RELEVANCY SCORE 76.8

I am using windows 8.1/ now windows 10 in both operating system i got same problem
i given my laptop for general service also

Initially i though of because of over heat it is going to shutdown ,i am using cooling pad also for my laptop
some times with out heating also it shutdown i attached snapshot before shutdown the display is coming like that and laptop is unresponsive
it is working after restarting also
 

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RELEVANCY SCORE 76.8

My X230 has shut down unexpectedly multiple times. My BIOS is 2.59.I also checked the CPU temperature, one core is significantly higher than the toher (by 12 degrees C)Any thoughts on why this is happening?

A:X230 Shutdown unexpectedly

Hi,
 
Welcome to Lenovo Community Forums!
 
I?m really sorry to hear that your Lenovo ThinkPad X230 is randomly shutting down.
 
Abrupt shutdowns normally occur due to overheating issue. First of all, I would suggest you to ensure that air vents are not blocked and there is a proper air flow. Also, check the speeds at which the fan is spinning. Start using compatible cooling pads which will help in the flow of cool air into the underside vents of the laptop.
 
Check in safe mode and see if the system is restarting there also. Input "msconfig" in run command and click the tab "Startup" to disable all. Reboot and if the problem is resolved, narrow down to specific startup file which is causing the shutdown.
 
Run Lenovo solution center diagnostics to check if there is any hardware failure. Update BIOS to the latest version. Also, perform a Lenovo system update and Windows update.
 
Run a complete virus scan with a latest updated antivirus.
 
If none of the above said helped, take a data back and install a fresh copy of windows.
 
Please let me know the happenings!
 
Best regards,
Mithun.



Did someone help you today? Press the star on the left to thank them with a Kudo!If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"! This will help the rest of the Community with similar issues identify the verified solution and benefit from it.Follow @LenovoForums on Twitter!

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RELEVANCY SCORE 76

hey guys big problem here!
i'll give ya a lil description of what i was doing last on the computer.
i was programming my RPG game and realized that i had some windows upsdates so i started downloading afew of them.
i waited till they were finished and did the auto restarted logged back on and carried on programming.
i had to leave the house so i set to work on -download all updates then shut down.
i honestly beleive that this is the cause for my current misfortune,.
i tried to log onto my computer this morning to find that my laptop was shutting down after it was trying to load.
i have tried to look into the Bios and cannot,
i have tried F8 and selected every option without success.
i've tried running safe modes and all without success! im very aggrovated as today i was having a games tester coming round which i've now had to cancel.
I have even tried to do a bios Flatline on my computer and clear to factory settings and this too has failed.
If Anyone could help me at all i would be over the moon!

-------Comp Details ------
Acer
Aspire 7730 Series
Model no. ZY6
Windows Vista Home Basic
AVG Scans my Computer at 5pm and i Know for a fact that its virus free.
---------------------------

If Any More Details Are NeededJust Let Me Know!
thanks for your time x

A:Laptop shutdown unexpectedly when booted

Can you safe mode and then use system restore to go back a few days before the upadates?

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RELEVANCY SCORE 76

Hi,

I recently changed my keyboard because my computer used to shutdown unexpectedly when pressing the Ctrl key. It was working fine until today when I received a BSOD.

Can you please help check and advise what could be causing this issue again?

Many thanks for your help.

A:BSOD and computer shutdown unexpectedly

It is a Dell Inspiron N4050

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RELEVANCY SCORE 75.2

i owned HP Probook 4420s,i used this laptop from  5 years untill now, but one day, i wanted to do a presentation but something worst happened! When i want to turn on my laptop, it was okay, it goes to the desktop. but after a seconds it shuts down unexpectedly every time i turned it on.   I searched google for a cause why my computer keeps shutting down. they always said that my computer is overheating issue and they want me to clean that cooling fan or something, i did it. but after a few weeks, my computer turned off again! i decided to format my entire hard disk because i think that was a virus. I formatted my hard disk and installed a fresh windows 10 pro (before i bought it  was windows 7 pro). after installed a fresh win10 pro, it goes to the setting up step ( which means need to connect to wi-fi or something), but after a few seconds, it keeps shutting off again! i'm so fed up about this situation, i want to do my work. but this issue comes every time i power it on, now i can't get to my desktop because it keeps shutting down. Is there any solution to fix this problem?  i haven't touched any BIOS settings. the broken thing on my laptop: 1)chargers (but i already bought a new one with a correct watts)2) the battery (it's already at 0% because at one day, i forgot to turn off the power supply) Sincerely,Afif Rafiq 

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RELEVANCY SCORE 74.8

We have a Lenovo T440s laptop that had a failing drive. We manage to clone the systems partition and manage to repair a where after the clone, the MBR was corrupted and needed to be repaired using the Windows 7 DVD.

Everything else seems fine and we ran chkdsk to make sure their no errors (it repaired a few using the DVD in order to get it to boot and then ran fixmbr to repair the boot records).

However the only issue we are facing is everytime we do a proper shutdown or reboot, the machine will boot up saying that windows has not properly shutdown and to select "start windows normally". Any ideas what can cause this issue and what can we
do to fix it.

I am unsure if maybe the corruption caused this (as the recovery partition and the MBR partition were both lost). I reformatted the recoveyr partition into a NTFS drive since I couldn't recovery that partition by itself.

I dont have access to that laptop at the moment as the user took it on vacation till next week but was looking into inputs as to what I can do to resolve this.

I also checked the system logs and it shows "windows was shutdown uncleanly" and such but we did shut it down using the normal windows shutdown button and restart button, both of which cause this error.

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RELEVANCY SCORE 74.8

We're currently running into an issue with an older Yoga ThinkPad model 20C0. Specifically when these devices were upgraded to Windows 10, they've encountered issues sporatically when users would shutdown or sleep the device. The system's screen will go black, but the LED power indicator on the palm rest "ThinkPad" sticker and atop the laptop itself. This behavior continues until the battery is fully drained. Here is what I've gathered so far. Early false positives led us to believe the Intel Management software was at issue, but a colleague eventually found that if Chrome and/or Firefox were running at the time sleep was initiated, the problem would be triggered. The behavior is inconsistent regardless of which driver is installed for Intel MEI or Intel HD Graphics. Currently using the following driver versions: Intel MEI: 11.0.0.1157(Lenovo's latest version is 9.5.15.1730) and Intel HD Graphics is Lenovo's current version 20.19.15.4416. Windows 10 1703 Enterprise OS Build # 15063.540. Anyone else encounter this issue? I know it is something plaguing Windows 10 users accross multiple hardware vendors and the only things that seem consistent is Windows 10 and Intel Gfx thus far. Any assistance in this matter would be greatly appreciated! JH  

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RELEVANCY SCORE 74.4

Aloha,
I've sent a scrn print of the following BSOD problem details.

031812-21933-01.dmp
Mahalo nui for any help
Mahalo-n-aloha...konadon

A:WIN7 shutdown unexpectedly with the following file describing the prob

aloha
sorry...didn't add the file correctly the 1st time...
did the file get uploaded???
031812-21933-01.dmp

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RELEVANCY SCORE 74.4

Hey folks. I would appreciate if you could lend a hand with this issue, as I haven't had any luck so far.
 
My PC has been restarting instead of shutting down when I initiate a shutdown. I did a clean boot and tried it, as well safe mode, and it still replicates the problem. The BSOD I occasionally get before the restart is KERNEL_SECURITY_CHECK_FAILURE
 
Even though the BSOD doesn't show up every time, I am getting a minidump each time it restarts with the KERNEL_SECURITY_CHECK_FAILURE error. I've included the two most recent minidumps for analysis if it helps solve the problem.

Minidump 1: http://speedy.sh/WM23P/092014-21796-01.dmp
Minidump 2: http://speedy.sh/4UXvm/092014-24046-01.dmp
 
Where do I go from here?
Much obliged for your help,
Faithisreason

A:Computer Restarts on Shutdown (Windows 8.0) Occasional BSOD During Shutdown

Have you made sure that you have all your windows updates?

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RELEVANCY SCORE 74.4

We have a lenovo t440s laptop that had a failed harddrive. We manage to clone the drive but because of how bad the failure was, part of the mbr partition and the lenovo recovery partition was lost.
 
i manage to repair the mbr partition by using a Windows 7 DVD and using fixmbr, fixboot and rebuildbcd command from the recovery console to get the machine up and running.
 
We didn't see any other issue however whenever we shutdown the laptop or do a reboot for windows, it will say that windows did not shutdown properly  when it boots back up and to select start windows normally or repair mode.
 
The other strange issue I notice was that when using the windows 7 dvd repair option, it does not detect the OS installed when you get the GUI box. It does detect it when i did the rebuiltBCD option even thought it corrupted boot the second time I ran the command and to again reboot into the dvd and rerun it a third time allowing me to get into the machine.
 
Any ideas how I can resolve the windows did not shutdown properly error.
 
I could reinstall windows but since the machine came with Windows 8 media with downgrade to windows 7, I dont want to use a genuine dvd to reinstall it since i am not sure if it will even work.
 
People told me to just upgrade to Windows 10 but i cannot do that at the moment for this client of ours that has this issue.
 
 
 
 
 
 

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RELEVANCY SCORE 74.4

Hello All,

I have a ASUS Laptop with Intel I3 processer and Windows 7 Home Premium. I recently had a forced shutdown during a Windows upgrade session. Ever since then the Boot and Shutdown times have increased to over 15 minutes. I have run the msconfig unticking all but the antivirus (Kaspersky) and it still takes >15 min to boot and Shutdown. Is there something I can do before I decide to reinstall Windows &. (I dont have a install disk.) The software came with the Computer and I have the OEM code (Bought at Best Buy)

Thanks in advance.

A:SLOW Boot and Shutdown after forced Shutdown during Windows 7 Upgrade

Yeah. I have been using the Software performance toolkit from windows. Basicly if you know about windows xp, xp had a program called bootvis that rearranged the bootfiles and such for faster boot times, and bootvis is in windows 7, but you need another program to try to use it (i believe).

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RELEVANCY SCORE 74

I am using Windows 2000 on my Compaq computer, which is about 7 years old. The problem of logging on to the internet and not being able to remain on it due to the Windows Explorer pop errors of wanting to report it to Microsoft is occuring with both my IE6 Browser and Netscapet Browser 8.1 are encountering the same type of problem. My belief is maybe this is some type of invasion of my registry. I am using, Stopzilla, Regseeker and the Comcast Spyware Scan/Desktop Doctor all to no avail. I tried to use the similiar process stated for Windows XP with my Windows 2000 (the Start/Run cmd/sfc process) but to no avail. I have also ran RegCure registery scan program and noted over 900 registry errors but have not purchased this program yet. Is there a freeware/shareware registry program that can clear this problem up. Or is there something I can do in the cmd field to clear this up? If I am force to reformat my hard drive again-if needed- what is the best program/process that I can use to protect my registry-if that is the problem. Does the problem really exist with the attacks upon my registry of the vurnablility of my browsers of possible exposure by my Windows 2000 operating system. Your help on this matter will be truly appreciated. Thanks in advance.
 

A:IE Browser Errors and shutdown Windows 2000

Logfile of HijackThis v1.99.1
Scan saved at 3:58:27 PM, on 1/12/2007
Platform: Windows 2000 SP4 (WinNT 5.00.2195)
MSIE: Internet Explorer v6.00 SP1 (6.00.2800.1106)

Running processes:
C:\WINNT\System32\smss.exe
C:\WINNT\system32\csrss.exe
C:\WINNT\system32\winlogon.exe
C:\WINNT\system32\services.exe
C:\WINNT\system32\lsass.exe
C:\Program Files\Common Files\iS3\Anti-Spyware\SZServer.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\system32\spoolsv.exe
C:\WINNT\System32\svchost.exe
C:\WINNT\system32\hidserv.exe
c:\PROGRA~1\mcafee.com\vso\mcshield.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfService.exe
C:\WINNT\System32\nvsvc32.exe
C:\WINNT\system32\regsvc.exe
C:\WINNT\system32\MSTask.exe
C:\WINNT\system32\stisvc.exe
C:\WINNT\Explorer.EXE
C:\Program Files\STOPzilla!\STOPzilla.exe
C:\WINNT\System32\WBEM\WinMgmt.exe
C:\WINNT\system32\svchost.exe
C:\WINNT\System32\svchost.exe
C:\PROGRA~1\mcafee.com\agent\mcagent.exe
C:\Program Files\ScanSoft\OmniPageSE\opware32.exe
C:\Program Files\McAfee.com\VSO\mcvsshld.exe
C:\Program Files\McAfee.com\VSO\oasclnt.exe
c:\progra~1\mcafee.com\vso\mcvsescn.exe
C:\PROGRA~1\McAfee.com\PERSON~1\MpfTray.exe
C:\WINNT\system32\LVCOMSX.EXE
C:\Program Files\Logitech\Video\LogiTray.exe
C:\Program Files\Java\jre1.5.0_09\bin\jusched.exe
C:\Program Files\Analog Devices\SoundMAX\Smtray.exe
C:\Program Files\Roxio\Easy Media Creator 7\Drag to Disc\DrgToDsc.exe
C:\Program Files\Support.com\bin\tgcmd.exe
C:\Program Files\Google\Gmail Notifier\gnotify.exe
C:\Program Files\Adobe... Read more

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RELEVANCY SCORE 73.6

New laptop lenovo ideapad from january i run a lot of programs for engineering on it works great. But it seems after a while online listening to music and browsing flash/shockwave whatever begins to crash if i exit out of chrome i cannot re open but i can open ie. running mcafee enterprise and antivius and have a malware detection program i've had similar setups in the past and never had much of a problem or at least anything i couldn't handle myself. so when i go to restart after these problems it sits at the shutdown screen and the swirl timer keeps swirling until i get pissed and force shutdown holding the button. is this a problem with win 7 os or is there something still running in the backround that i can't seem to find?

A:windows 7 restart or shutdown stays at shutdown screen

Welcome to the Seven Forums.

Just as a test, uninstall McAfee antivirus tool and install MSE.

You might also try shutting down after a clean start:
Troubleshoot Application Conflicts by Performing a Clean Startup

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RELEVANCY SCORE 73.6

We have a lenovo t440s laptop that had a failed harddrive. We manage to clone the drive but because of how bad the failure was, part of the mbr partition and the lenovo recovery partition was lost.

i manage to repair the mbr partition by using a Windows 7 DVD and using fixmbr, fixboot and rebuildbcd command from the recovery console to get the machine up and running.

We didn't see any other issue however whenever we shutdown the laptop or do a reboot for windows, it will say that windows did not shutdown properly when it boots back up and to select start windows normally or repair mode.

The other strange issue I notice was that when using the windows 7 dvd repair option, it does not detect the OS installed when you get the GUI box. It does detect it when i did the rebuiltBCD option even thought it corrupted boot the second time I ran the command and to again reboot into the dvd and rerun it a third time allowing me to get into the machine.

Any ideas how I can resolve the windows did not shutdown properly error.

I could reinstall windows but since the machine came with Windows 8 media with downgrade to windows 7, I dont want to use a genuine dvd to reinstall it since i am not sure if it will even work.

People told me to just upgrade to Windows 10 but i cannot do that at the moment for this client of ours that has this issue.
 

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RELEVANCY SCORE 73.2

keep getting errors that \system32\lsass.exe terminated unexpectedlyand windows must shut down
 

A:LSA SHELL (export version) errors // windows shutdown

In this case, it sounds like a worm.

Please do the following:

* Click here to download HJTsetup.exe: http://www.thespykiller.co.uk/files/HJTSetup.exe
Save HJTsetup.exe to your desktop.

Double click on the HJTsetup.exe icon on your desktop.
By default it will install to C:\Program Files\Hijack This.
Continue to click Next in the setup dialogue boxes until you get to the Select Addition Tasks dialogue.
Put a check by Create a desktop icon then click Next again.
Continue to follow the rest of the prompts from there.
At the final dialogue box click Finish and it will launch Hijack This.
Click on the Do a system scan and save a log file button. It will scan and then ask you to save the log.
Click Save to save the log file and then the log will open in notepad.
Click on "Edit > Select All" then click on "Edit > Copy" to copy the entire contents of the log.
Come back here to this thread and Paste the log in your next reply.
DO NOT have Hijack This fix anything yet. Most of what it finds will be harmless or even required.
 

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RELEVANCY SCORE 72.4

I?m having loads of problems that hopefully can be fixed.

On February 25 I get an error (0xc000007b) while trying to start my Sims2Pack Clean Installer.
February 27 I get an error (0xc0000096) while trying to sign in to the internet using dial-up.

2/28/2008 10:25:38 AM
Downloaded 30-day trial version of Kaspersky. (did the download on another computer then transferred the download to the computer with the problems)

Ran the Kaspersky antivirus. If I?m understanding correctly Kaspersky found 1451 problems. (When I copy/pasted Kaspersky?s events to date, March 3, 2008, it filled 355 pages on Microsoft Word.)

Windows components were reinstalled when prompted. Still had problems with programs ?not responding?. Reinstalled all of windows XP hoping that would fix the problems. Now there are alerts from ?Messenger? prompting me to download updates from Key32.com. When I went to that site MSN quit responding and disconnected.

Have problems signing in to the internet. Finally was able to sign in at a significantly decreased connection and within a few minutes get a window alerting me to ?System Shutdown? from the ?NT Authority System?. This is the second time a reference was made to NT when my os is XP. The first time was before I downloaded the antivirus and msn wouldn?t let me sign online. Windows NT was listed in the ?details?.

I?m considering a reformat although my boyfriend is against doing that. So is another tech at another site unless doing updates doesn?t... Read more

A:Errors, viruses, system shutdown and all that fun stuff.[MOVED FROM WINDOWS]

Right after I posted the above I got another of the Generic Host pop-ups. There is no 'X' to x out of it, only the 2 choices to send or don't send. Doesn't matter which I click, I immediately get the countdown to system shutdown.

Also, an edit to first post... Where I wrote 'this morning' should've been changed because I originally tried to post this yesterday morning but had sign-in problems. It's refers to March 3.

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RELEVANCY SCORE 70

Wake from sleep is slow and I loose control over curser for 10 sec.

These are most of the errors and their numbers that I have been getting over the past 5 days.

Boot duration 100,101,109,103
Stanby duration 300


Driver caused delay
351 Thumbdrive driver delay
302 Peer-to-Peer Tunneling Protocol
302 RAS SSTP Miniport Call Manager
302 NVIDIA MCP Networking Function Driver
351 ACPI Driver for NT
302 RICOH SD/MMC Driver
Shut down delay 200, 201
Shut down caused by Services delays 203 many different services


I have done the boot and shutdown trace (Gathering a Startup, Shutdown, Sleep, Hibernate, or Reboot Trace[2]=Performance%20Maintenance) and have pm'ed you the link.

I am doing a clean install and would like to get these errors handled before I make an Image.
Thanks for your help!

A:Boot errors,shutdown errors, wake errors.

Those numbers are in milliseconds, so all of them added up isn't going to amount to anything. Your trace didn't merge (you have a kmode and a umode .etl file), so I'm merging this manually (meaning I may be missing some portion of the data - I would hope not, but it is possible). There are a couple of things here (the nvidia driver is causing network stack delays during boot, disk fragmentation is apparent, especially in the MFT, Windows Defender is enabled and scanning, heavily, during boot, etc), but I did find something interesting. the xmarks IE add-in seems to cause about a 10 second driver request at about the same time csc is loading, which also occurs at around the same time that an svchost is doing a scan of the registry (and a lot of random writes during read). I also notice that the system spends a lot of time on D:, but the disk information says the partition is C: on a Fujitsu MHW2160BH - that seems a bit odd, so I'm wondering which is which.

Ultimately, however, I am not sure it's anything you've done, per se, but it's a convergence of things here that are conspiring to slow your system. It might make sense to do a few things:
Stop/Disable Windows Defender, and replace it with an actual antivirus/antimalware product like Avast, MSE, etc.
Disable/remove xmarks temporarily - it's not doing you any favors
Run a manual disk defragmentation pass, and then defragment free space as well with defrag.exe (see /? for options)
Make sure your nvidia drivers are up to ... Read more

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RELEVANCY SCORE 69.6

Dear all,

I have an issue with my 7 machine, every time I hit shut down the machine will hang on the shutdown aero screen and fails to shut.

If I leave it to run it loses the connection to the monitor which goes black and does not detect the PC input.

I then have the hold down the button in order to shut the machine down.

I have replaced the old 120 GB SSD with a larger 480 GB SSD and the behaviour is the same. I cloned the drive to change it using Macrium Reflect.

I would greatly appreciate any guidance and will gladly supply the required logs / info on request.

Many thanks in advance.

Ron.

Windows experience info is below -

Manufacturer Gigabyte Technology Co., Ltd.
Model Z68MA-D2H-B3
Total amount of system memory 16.0 GB RAM
System type 64-bit operating system
Number of processor cores 4

Storage
--------------------------------------------------------------------------------

Total size of hard disk(s) 4285 GB
Disk partition (C 344 GB Free (447 GB Total)
Media drive (D CD/DVD
Disk partition (E 112 GB Free (112 GB Total)
Disk partition (F 1129 GB Free (1863 GB Total)
Disk partition (I 1117 GB Free (1863 GB Total)

Graphics
--------------------------------------------------------------------------------

Display adapter type NVIDIA GeForce GTX 560 Ti
Total available graphics memory 4095 MB
Dedicated graphics memory 2048 MB
Dedicated system memory 0 MB
... Read more

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RELEVANCY SCORE 67.2

Hi there. In the late days i've been getten by two errors. one is the shutdown erros that is in the services.exe and the other on is when i log on in my account it gets a mstxtupn.dll error.

if someone please help me i apreciate that

Thanks.
 

A:Shutdown and Log On Errors

Please help i can't fix the service.exe error :s
 

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RELEVANCY SCORE 67.2

Hello. My Dell Lattitude D620 has been vexing me as of late. I get a memory write error (actually a series of 5) at each shutdown. The note references being unable to write to the memory and prompts you to end program or troubleshoot (which does nothing). The problems DO NOT occur when shutting down in safe mode. The following error log appears 5 times at each shutdown. Any ideas would be appreciated. Thanks.

Event Type: Error
Event Source: Application Error
Event Category: (100)
Event ID: 1000
Date: 3/12/2009
Time: 1:31:06 AM
User: N/A
Computer: MD7336
Description:
Faulting application , version 0.0.0.0, faulting module unknown, version 0.0.0.0, fault address 0x00000000.
For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp.
Data:
0000: 41 70 70 6c 69 63 61 74 Applicat
0008: 69 6f 6e 20 46 61 69 6c ion Fail
0010: 75 72 65 20 20 20 30 2e ure 0.
0018: 30 2e 30 2e 30 20 69 6e 0.0.0 in
0020: 20 75 6e 6b 6e 6f 77 6e unknown
0028: 20 30 2e 30 2e 30 2e 30 0.0.0.0
0030: 20 61 74 20 6f 66 66 73 at offs
0038: 65 74 20 30 30 30 30 30 et 00000
0040: 30 30 30 000
 

A:XP Shutdown errors

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RELEVANCY SCORE 67.2

I have a good one for everyone. I built this system a few months ago and it seems like more recently I have been having some issues. I believe its software based with windows but thought I would see if anyone had any good ideas!? The attached pics are of some of the errors I have been getting, when I go to "Start, Turn Off Computer, and then BAM!! ERROR!" I'm still able to then shut down properly but it's annoying! The other issue I have is when I go to a folder with videos "mpeg" and view it by thumbnails. A few of the videos show up then the window either disappears or closes with the error message. Below are my systems specs...

PC Specs: Intel Core 2 Duo 2.4GHz, MSI P6N SLI Platinum LGA 775 Motherboard, Foxconn FV-N73TM3DT, G.SKILL 2GB, SAMSUNG 18X DVD±R DVD Burner, 2 - 250GB WD Hard Drives.

I'm running XP Pro w/SP2. I use this system for video production. Attached I have the errors I get. If anyone has any ideas, PLEASE HELP!!!!
 

A:PLEASE HELP! Shutdown errors!!

Does anyone have ANY ideas!?!?!?
 

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RELEVANCY SCORE 67.2

Hi all hope you can help me please. .
Lots of problems and they are just getting worse!

Internet Explorer has encountered an error and must shutdown happens alot and sometimes no warning and just shuts down then on re opening I have option of reloading last tab.

So my plan was to ask you guys if I should sort it out before I change my browser to a better and much faster one like firefox or if I should just change now.

However, when I was doing the GMER log to post here that programme encountered an error and had to shutdown! Three attempts untill I got report and had to leave computer on overnight.
When I turn on now it takes 10x longer than it did before sometimes doesnt load my personal settings, says I have no firewall ( when I check security centre it says its on ) and its running very very slowly.

These are the problems up to press It may get worse!!

Tech Support Guy System Info Utility version 1.0.0.2
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: AMD Sempron(tm) Processor 2800+, x86 Family 15 Model 44 Stepping 2
Processor Count: 1
RAM: 1022 Mb
Graphics Card: NVIDIA GeForce 6200, 256 Mb
Hard Drives: C: Total - 78152 MB, Free - 42890 MB;
Motherboard: WinFast, 760GXK8MC
Antivirus: AVG Anti-Virus Free Edition 2012, Updated: Yes, On-Demand Scanner: Enabled
Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 22:21:57, on 22/10/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Unable to get Internet Explorer version!
Boot mode:... Read more

A:Serious errors must shutdown

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RELEVANCY SCORE 66.8

Greetings Gents


? Windows 7 ultimate
? x64
? it was vista upgraded to 7
? full retail version
? 2009
? 2010
? Intel(R) Core(TM)2 Quad CPU Q9100 @ 2.26GHz
? NVIDIA GeForce GTX 260M
? Alienware M17x
? FLEXTRONICS 19.5 v *12.3 a = 239.85 w

Summery:
out of sudden when i playing mkv or .avi media it stopped working and force me to total shutdown the system. To be precise, I never faced the BOSD; yet I know it the same/equivalent to it. I am seeking your help gents :D

kindly find the attached

thank you & your rapid response is highly appreciated.

A:BSOD - Event ID 6008 Previous Shutdown was Unexpected - need total shutdown

Hi -

Most of the 11 BSODs list NVIDIA video as the probable cause.

1. Update your NVIDIA video drivers -

Code:

nvlddmkm.sys Tue Mar 16 22:00:40 2010 (4BA037C8)
nvBridge.kmd Tue Mar 16 21:31:37 2010 (4BA030F9)

NVIDIA --> http://www.nvidia.com/Download/index.aspx?lang=en-us

One of the BSODs had a bugcheck = 0x124 = WHEA = Windows Hardware Error Architecture - potential hardware failure

Info on 0x124 --> http://www.sevenforums.com/crash-loc...-what-try.html

2. Remove Daemon Tools/ Alcohol 120. A driver common to both sptd.sys is known to cause BSODs.

3. Update your ESET installation to v4.2.64.12 --> http://www.eset.com/download

You need device driver updates. Alienware Support sends me to Dell Support -

http://support.dell.com/support/down...nConsent=False

4. Update all device drivers - chipset (NVIDIA & Ricoh), audio, network. DO NOT download the NVIDIA Video driver from Dell - go to NVIDIA Support per step #1 above.

Windbg Logs
--> http://jcgriff2.com/dbug_logs/_99-db..._jcgriff2_.txt
--> http://jcgriff2.com/dbug_logs/_99-db...riff2_.txt.zip


If BSODs persist after driver updates, run the Driver Verifier --> http://jcgriff2.com/driver_verifier.htm

Regards. . .

jcgriff2

`


BSOD BUGCHECK SUMMARY

Code:

Built by: 7600.16617.amd64fre.win7_gdr.100618-1621
Debug session time: Tue Aug 17 21:36:50.639 2010 (GMT-4)
System Uptime: 0 days 3:49:08.761
*** WARNING: Unable to verify tim... Read more

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RELEVANCY SCORE 66.8

Hi, My apologies for asking something which has been asked and answered in many variations, but none of which has helped much.

I have three Win7 Home Premium x64 PCs called BoyToy (my main PC), Salsa, and Polka, all of which are wired to a D-Link DIR-655 router. I want to wake and shutdown Salsa and Polka from BoyToy using Aquila?s WakeOnLan utility (which can also control non-Windows PCs) or something similar.

After enabling the BIOS and Win7 settings, I?m able to ?Wake On LAN? both computers from BoyToy (yeah!) but I?m stuck on the Shutdown side?and I?ve tried many different combinations of utilities and settings.

Most recently, I?ve run Aquila?s Listener (part of their WOL utility) on Salsa with its Win7 firewall turned off and no AV running. Listener detects WOL messages sent from BoyToy (not surprising since WOL works) but it doesn?t detect Shutdown messages. From BoyToy, I?ve sent the shutdown message to different router addresses (255.255.255.255, 0.0.0.0, 192.168.1.255, and Salsa?s address) and the results are always the same: WOL detected; shutdown not.

I?m stuck because I don?t even understand how Shutdown is supposed to work in Win7. I?ve found lots of WOL documentation but not for Shutdown. I assume it?s totally different than WOL since the computer to be shutdown is awake so it has an IP address, the Shutdown message contains timer info, warning text, etc.

I?d really appreciate it if someone could explain to me how Shutdown is sup... Read more

A:Home Prem WOL works, Shutdown doesn't. How's Shutdown meant to work?

Welcome to the Seven Forums.

Let's try the software that is built into Windows.

Click Start, click All Programs, click Accessories, and click Command Prompt.

Type shutdown /i to display the Remote Shutdown dialog box (Shutdown.exe).

Under Computers, click Add to enter computer names, or click Browse to open the Find Computers dialog box.

Under What do you want these computers to do, click Restart or Shut down.

Source: Restart or Shut Down a Remote Computer and Document the Reason

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RELEVANCY SCORE 66.4

got these error:

1 user registry handles leaked from \Registry\User\S-1-5-21-3369160784-2796103008-462522468-1000_Classes:
Process 1656 (\Device\HarddiskVolume1\Windows\System32\spoolsv.exe) has opened key \REGISTRY\USER\S-1-5-21-3369160784-2796103008-462522468-1000_CLASSES\Local Settings\Software\Microsoft\Windows\Shell\MuiCache

user registry handles leaked from \Registry\User (\Device\HarddiskVolume1\Windows\System32\spoolsv.exe) Local Settings\Software\Microsoft\Windows\Shell\MuiCache

AND PC ( vista home premium) won't shutdown anymore..
also use windows mail.

Its a HP Pavilion pc

please help me ..

thanx RUUD

A:No Shutdown With Vista (also Errors See Below)

Try a Restore point from a day when everything was working.

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RELEVANCY SCORE 66.4

Hello! So for the past couple of months my computer has been randomly shutting down. This has happened anywhere from once a day to several times a day. When the computer shuts down, it appears to attempt to restart. I can hear the fans turning on and it sounds like it's increasing load momentarily...slows down...increases again. It will do this indefinitely (I left it overnight once to see) unless I force it to shut down completely and then just manually start it up again.

This does not create a BSOD or dump logs of any kind that I can find on my computer.

Oddly enough (and I'm sure this is probably just a coincidence o.0), nearly every time this has happened, my cat has brushed up against my tower or jumped on top of it.

Magic cat aside, does anybody have any suggestions on what the issue might be or how to troubleshoot it?

A:Random Shutdown with no Errors

Run VEW (event viewer) by Vino Rosso http://images.malwareremoval.com/vino/VEW.exe
and save it to your desktop
Double click it to start it Note: If running Windows Vista or Windows 7 you will need to right click the file and select Run as administrator and click Continue or Allow at the User Account Control Prompt.
Click the check boxes next to Application and System located under Select log to query on the upper left
Under Select type to list on the right click the boxes next to Error and Warning Note: If running Windows Vista or Windows 7 also click the box next to Critical (not XP).
Under Number or date of events select Number of events and type 20 in the box next to 1 to 20 and click Run
Once it finishes it will display a log file in notepad
Please copy and paste its entire contents into your next reply

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RELEVANCY SCORE 66.4

When I shutdown my computer, it will go along fine until I get to the final (Saving settings) dialog screen, where it will stops, but just stays at that screen. I can still move the mouse around, so my computer doesn't freeze. This doesn't have everytime though, maybe 75% of the time.

When I turn my computer on, I get the dialog screen with the "Start Windows normally", "Start Windows using most recent settings that worked" "Safe Mode" ect.

After I choose one, the Windows XP loading screen will show, finish, then I'll get a blue screen with white text, for only a split second, then my computer restarts.

Again, this only happens 75% of the time.

When Windows finally loads, I'll get a "Windows has recovered from a serious error".

I'm lead to believe this is a hardware problem, but I'm not sure what is causing the problems.

Thanks alot

A:Shutdown & Starup Errors

hi,

When you logon go to control panel/administrative tools/ event viewer. Check system and application .... this shows a list of errors etc which will give you a place to start troubleshooting.. Most shutdown problems are drivers that cannot be unloaded when windows is shutting down... startup can be , power/ram/cpu etc etc....

Dermo

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RELEVANCY SCORE 66.4

Constantly getting IE errors with comments of reporting it to Microsoft. Click not to submit and problem reoccurr with any IE browser application. Is this an IE 6 security problem or registry problem. What's available to correct this problem
 

A:IE Browser Errors and shutdown

Try this first. Click on Start>Run. In the Run box type 'cmd' without the quotes, click OK. A command window will appear, type 'sfc /scannow' without the quotes, press Enter key. You may now be asked to insert your windows XP disk. (presume you are using XP). A progress bar will appear, if you can't see it move the command window to one side. Wait till the progress bar completes. This can fix many errors in IE6 and is worth a try. Hope this helps.
 

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RELEVANCY SCORE 66.4

I'm about to go crazy on this.
My system configuration is below.
I have just:
[*]Done a successful repair/rebuild of XP Home
[*]Did a CHKDSK /r/f on my System drive
[*]Defragmented my system drive with PerfectDisk
[*]Read and applied recommentations on changes so that I would see errors when my system re-boots
Yet,
When I shutdown my PC, it will shotdown, then re-boot again, without the benefit of a error messagw to help me figure out why it is re-booting instead of shutting down and powering off.
Is there something wrong with my Phoenix Bios have ACPI On?
What can I do to see error/warning messages on why my system re-boots when I shutdown ?

Windows XP Home Edition Service Pack 2 (build 2600)
2.08 gigahertz AMD Athlon XP
128 kilobyte primary memory cache
512 kilobyte secondary memory cache
Board: ASUSTeK Computer INC. A7N8X Deluxe
Bus Clock: 166 megahertz
BIOS: Phoenix Technologies, LTD ASUS A7N8X Deluxe ACPI BIOS Rev 1009 09/27/2005
1024 Megabytes Installed Memory
Slot 'DDR1' has 512 MB
Slot 'DDR2' has 256 MB
Slot 'DDR3' has 256 MB
NVIDIA nForce2 ATA Controller (v2.6)
Graphics Card – ATI AIW 9600- XT – AGP

Thanks,

Jon



 

A:XP Reboots at Shutdown - NO ERRORS

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RELEVANCY SCORE 66.4

Win 7 x64, all updates. intel core 2 duo E8800. 8gb ram in 2 pairs. Nvidia 9800GT.
2x HDD with lots of free space. ESET antivirus + Outpost firewall

Every time I shut down the computer, I get an error like this:

The instruction at 0x72f151d3 referenced memory at 0x72f151d3. The memory could not be written.

Sometimes they will auto close, others I will have to force the shutdown.

The thing that seems interesting is that there's a pattern to the memory addresses.
When it's a software exe crashing, it's always 0x7xxx51d3.
When it's explorer.exe crashing, it's always 0x7xxx87bc.

So my question is two-fold. 1 How do I fix the source of the crashing. 2 What do these addresses mean and how do I use them to troubleshoot?
 

A:memory errors at shutdown

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RELEVANCY SCORE 66.4

When I shut down my computer.(windows xp home 32 bit) I receive an error message. they usually vary, stating that memory could not be written,referenced or read. Most of the time it is an error with Mcsheild.exe,or srvchost.exe,but not exclusively.I was having problems with this before and did a clean install 2 or 3 times but the problem did not go away. I really would like to know the cause of these errors.Can anyone help me?

A:memory errors at shutdown.

When I shut down my computer.(windows xp home 32 bit) I receive an error message. they usually vary, stating that memory could not be written,referenced or read. Most of the time it is an error with Mcsheild.exe,or srvchost.exe, waucult.exe ,but not exclusively.it asks me to press cancel to debug the program.I was having problems with this before and did a clean install 2 or 3 times but the problem did not go away. I really would like to know the cause of these errors.Can anyone help me? Please explain what is causing this. When i wiped my computer,I was installing programs and hardware. I think it might be related to one of the programs I have installed.
I recently moved and was wondering if something could have come loose(memory stick) in transport .do you think that could cause my troubles?

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RELEVANCY SCORE 66.4

recently my compute has been getting error messages with services and app controller i ran several anti-virus programs and it always seems to come back i really need some help after i click on the services and app error message i get a red shield pop up that says ur system is shutting down in 60 seconds and i use the shutdown /a onthe run program but after a minute or so my computers programs go non-responsive. i really need some help to get this off my computer
 

A:XP shutdown errors and stuff

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RELEVANCY SCORE 66.4

nt/authority shutdown errors how to get rid of
 

A:nt/authority shutdown errors how to get rid of

Check:

Sasser worm
MSBlast worm
 

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RELEVANCY SCORE 66.4

My Product Name is HP Pavilion g6 2301 ax Notebook PC Operating System : Windows 8 64-bitProcessor : AMD A8-4500 APU with Radeon(tm) HD Graphics 1.90 GHz Promblem is since from 2 months my pc is making Shutdown Automatically and the immediatelywhen i am starting the PC getting the message as "THERMAL SHUTDOWN OCCURRED" and The system bios has detected that your Notebook PC was put into shutdown and restarting normally. so i willing to have a better solution for solving this Problem by further problems.and i should also want to know why it is occurring/happening like this. this may cause harmful to PC?what to do by escaping or to solve this problem. waiting for your Communication

A:Sudden Shutdown Occurs and display THERMAL SHUTDOWN OCCURRED...

Hi FARHEEN. You are definitely experiencing overheating. This can be caused by a non-functioning system fan, or if the air ducts are blocked. Overheating can reduce the life of your computer, so you will want to resolve this as soon as you can. Here are a few troubleshooting documents you can use to help you.


Troubleshooting an Overheating and Auto Shutdown Issue
http://support.hp.com/us-en/document/c03904182

Reducing Heat Inside the PC to Prevent Overheating:
http://support.hp.com/us-en/document/c01657439

 

If they do not resolve the issue, you will want to contact Phone support.

HP technical support: 800-474-6836. If you live outside the US/Canada Region please click the link below to get the support number for your region. http://www.hp.com/cgi-bin/hpsupport/index.pl
 

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RELEVANCY SCORE 66.4

Hello all!

I seem to be having an annoying error alert for an error that, as far as I can tell, never occurred.

When I shutdown my computer (through start -> shutdown....as I always have), it shows the vista shutdown screen then the computer powers off, like it always has.
But, when I power back up and log in, I get an alert stating the following:

Windows has recovered from an unexpected shutdown.
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.0.6001.2.1.0.768.3
Locale ID: 4105

Additional information about the problem:
BCCode: 1000007e
BCP1: C0000005
BCP2: 8D728267
BCP3: 803CCC04
BCP4: 803CC900
OS Version: 6_0_6001
Service Pack: 1_0
Product: 768_1Click to expand...

This problem began to occur this past week, and I think is a result of 6 windows vista updates installed on Sept.10. Four updates were listed important (two recommended were for my Windows Mail software and a general update to resolve application compatibility issues - KB954366) and are logged as being successfully installed in my update log.

I don't really want to have to uninstall windows updates, unless absolutely necessary.

Is there any other likely reason for this notification to pop up on startup after a completely normal shutdown?

Thanks in advance for any help.

~

EDIT:
Here are my system specs:
Processor: AMD Athlon 64 X2 Dual Core 6400+
MOBO: ASUS M2N-SLIDELUXE
RAM: 3GB Comstar DDR II 667/533
HDD: Western Digital 250GB
DVD: LG 20x Super Multi Security DVD Rewriter wi... Read more

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RELEVANCY SCORE 66.4

Hi,A friends PC has some issues with booting & shutting down / logging off. I'm posting this on behalf of him. He doesn't have much experience with computers. I have seen the computer in person earlier today.Manufacturer: ToshibaModel: Satellite Pro L40 I believe.OS: Vista (probably 32 bit)RAM: 1Gb.Processor: Intel CeleronGraphics: Unknown whether Laptop has graphics card & being used, or is using on-board graphics (I did not think about this earlier)Hard disk capacity approx 60Gb- Two partitions visible via "My Computer":Partition 1 - C:\ - OS - size approx 19Gb. ~ 16GB free. Partition 2 - D:\ - Data - size approx 51Gb. Hardly any space used.Summary of boot / shutdown related issues*****Normal boot -> after user logs in mouse cursor appears but screen is blackLast know configuration -> after user logs in mouse cursor appears but screen is blackSafe mode -> after user logs in mouse cursor appears but screen is blackSafe mode with networking -> not tried.Log off / shutdown issue (see 2. below)Startup repair finds no issues.System restore works allows PC to boot normally (see below), but boot problem always reoccurs after restart (see 1. below).1. Using system restore was able to restore PC to restore point in January successfully, and after restarting, user logs in boots up normally. (User has multiple restore points in past)2. When restarting / shutting down PC, it gets to "logging off" notification screen with blue h... Read more

A:Boot & shutdown issues. PC boots normally only after system restore. Cannot shutdown normally.

I would start with

a. Hard drive diagnostic, long test.

b. Followed by chkdsk /r if no issues during diagnostic.

c. Followed by defrag if no issues with first two steps.

<<Partition 1 - C:\ - OS - size approx 19Gb. ~ 16GB free>>

Is that correct as stated? Seems somewhat anomalous to me.

Louis

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RELEVANCY SCORE 66

Hi everyone,

I have recently bought and had built a new gaming rig and installed Windows 7 Ultimate 64 Bit myself.

Since starting it for the 1st time a couple of days ago I have had numerous crashes/recoveries, all with no apparent reason or pattern. It has happened while playing Battlefield 2142, whilst running nothing at all, whilst asleep and while surfing the internet.



The error log is below and DMP files attached (zipped), I would appreciate any advice here as this is driving me mad!



I have updated all drivers (as far as I can tell), installed all windows updates (again, as far as I can tell) and there doesn't seem to be any conflicts in the device manager.

Can anyone help me please?



Thanks in advance,



Vic



Problem signature:

Problem Event Name: BlueScreen

OS Version: 6.1.7601.2.1.0.256.1

Locale ID: 2057

Additional information about the problem:

BCCode: f4

BCP1: 0000000000000003

BCP2: FFFFFA80083539E0

BCP3: FFFFFA8008353CC0

BCP4: FFFFF80002F908B0

OS Version: 6_1_7601

Service Pack: 1_0

Product: 256_1

Files that help describe the problem:

C:\Windows\Minidump\110811-6957-01.dmp

C:\Users\DasVictim\AppData\Local\Temp\WER-19172-0.sysdata.xml
 

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RELEVANCY SCORE 66

when I try to shut down my computer(windows xp home) a message comes up ..
"svchost.exe - Application Error : The instruction
at "0x1000e765" referenced memory at "0x00000000". The memory could
not be "read". Click on OK to terminate the program"
the message is similar to this,

when I click on ok to terminate program it switches to another message stating the same thing except it is refering to the lsass.exe program.when I click ok to terminate it goes back to the svchost.exe message.
Everytime I click ok the numbers change in the memory reference.
To sum it up I can not shut down my machine without pulling the plug!
Please help.I have a HP pavillion a867c.
Thanks

A:svchost.exe and lsass.exe errors at shutdown

Seems to be varying, unknown causes.I would run chkdsk /r.Start/Run...type chkdsk /r (with space between k and /) and hit Enter. Type Y in response to onsreen query and hit Enter. Reboot the system, let command execute, system will reboot when done.I would then defrag same partition.I would also check Event Viewer for possible pertinent error messages, How To Use Event Viewer - http://www.bleepingcomputer.com/forums/t/40108/how-to-use-event-viewer/ FWIW: Lsass.exe errors are often malware-related, IMO.http://www.fileinspect.com/fileinfo/lsass-exe/Louis

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RELEVANCY SCORE 66

Yeah umm here's my earlier thread that tells you what's my problem.(Virus count is over 300

http://www.techsupportforum.com/f10/...ar-257321.html

And now I'm doing the 5steps that sobeit told me to do, and here's my log

my DSS scan main log:
Deckard's System Scanner v20071014.68
Run by VAlued Acer customer on 2008-06-07 16:36:28
Computer is in Normal Mode.
--------------------------------------------------------------------------------

-- System Restore --------------------------------------------------------------

Successfully created a Deckard's System Scanner Restore Point.


-- Last 2 Restore Point(s) --
2: 2008-06-07 23:36:36 UTC - RP284 - Deckard's System Scanner Restore Point
1: 2008-06-07 06:56:16 UTC - RP283 - Installed ijji Auto Installer


Backed up registry hives.
Performed disk cleanup.



-- HijackThis Clone ------------------------------------------------------------


Emulating logfile of Trend Micro HijackThis v2.0.2
Scan saved at 2008-06-07 16:38:17
Platform: Windows XP Service Pack 2 (5.01.2600)
MSIE: Internet Explorer (7.00.6000.16640)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\smss.exe
C:\WINDOWS\system32\csrss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24Ev... Read more

A:Task Manager and Shutdown Errors, with more =o..

Hello and welcome to TSF.

I am sorry but the system is severely infected with a file infector and I am not surprised.


Quote:




C:\RICH6\Rich6Keygen.exe
D:\Games\XileRO\RO\FindHack.exe




Visiting crack sites and downloading keygens are a sure way to get infected, and it's also against the policies of this forum, as stated here which you should have read before posting.


Quote:




STEP 1

If you have cracked (illegal) software installed, click here.

Read other 1 answers