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EFS Recovery Agent Fails to Decrypt / Cert installed, thumbprint matches / What am I missing?

Q: EFS Recovery Agent Fails to Decrypt / Cert installed, thumbprint matches / What am I missing?

I have a user whose profile became corrupted and lost EFS keys on recreation of profile. I have a valid EFS Recovery policy in the domain. I have logged on as an administrator, imported the recovery key PFX (public AND private keys both and double
checked). I checked the file for recovery agents and matched the thumbprint to my key in the certificate store. They match. So my admin account has the private key imported (which seems to be the most common mistake). Yet, I still cannot
decrypt the files. I get access is denied every time. I also checked NTFS permissions and those are correct. The recovery key is valid and is not revoked. The certification path is all green checkmarks. Everything seems to be
in place for a recovery of the data. But it's not working.
What am I missing?

Preferred Solution: EFS Recovery Agent Fails to Decrypt / Cert installed, thumbprint matches / What am I missing?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

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A: EFS Recovery Agent Fails to Decrypt / Cert installed, thumbprint matches / What am I missing?

Yes and no.
The problem was that I had created a custom EFS Recovery Agent certificate template for a non-standard validity period (10 years instead of 2) and when I originally copied the default template to make a new one I converted it to a Server 2008 template.
In order for EFS to work correctly, it must be kept as a Server 2003 template.
So while I did eventually get EFS working by creating a new 2003 template version, I was never able to recover the files with the recovery agents created with the 2008 template.

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I am having trouble decrypting some files even though I have the correct EFS certificate/private keys installed.
My original system crashed (hard drive failure). Thankfully, I had backed-up my files and the original EFS certificate that was used to encypt the files. I re-installed Windows 7 (clean install) on the new hard drive, and restored the encrypted files from
a backup. I then imported the original EFS certificate that was used to encrypt the files, and used certmgr to verify that the certificate was properly installed in Personal/Certificates. I also verified that the EFS certificate has the correct private key.
Additionally, I verified that the Thumbprint of the EFS certificate matches the "Certificate thumbprint" specified in file properties of the encrypted file.
So with the original EFS certificate/private key corresponding to my encrypted files installed, I attempted to decrypt the files using several methods... first just by simply un-checking the "Encrypt" option in file properties, and then by using "cipher"
in the command prompt. Every time the decryption failed with an error message "Access is denied." I thought it might have been a file permissions problem, so I tried to seize ownership of the file to get the correct read/write/modify privileges... same problem.
Any ideas?

A:Windows re-installed / original EFS certificate+private key imported, thumbprint matches / EFS Access denied on decrypt

I had thought that it might be a problem with the new User account not matching the original User the Certificate was issued to...  but then what would be the point of backing up the Certificate + key, if it couldn't be used to decrypt the files? Would
be totally pointless!
But I figured it out. The problem was that the EFS Certificate + key I installed were not marked as Trusted. So even though they were installed in the "Personal" directory where EFS certificates are kept, Windows refused to use them. (You can see this if
you examine the certificate properties in certmgr.) The solution is to install another copy of the certificate in "Trusted Root Certificates," then uninstall/reinstall the Certificate + key in "Personal." Then, voila, I was able to decrypt all my old encrypted
files using EFS!!
I am not in a domain environment, it's a standalone machine. I don't know if this procedure works for domain environments... I suspect that EFS might require that the User account match the User the certificate was issued to on a domain. However, this was
not a problem on my machine. It turns out that (on a standalone machine, at least) the encrypted file is not tied to a specific User account--it only cares about the Certificates that are installed.

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Had an ad pop up problem earlier but it seemed to be resolved.But trojan hunter keeps finding the following."Registry key exists: HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MSSMGR (matches Agent.100)"TH would remove it but it'll be back again after a while.Strangely, AVG, adaware, spybot S & D doesn't seem to find anything.The following are my logs from Ewido---------------------------------------------------------ewido anti-spyware - Scan Report--------------------------------------------------------- + Created at: 11:43:18 PM 9/5/2006 + Scan result: :mozilla.36:C:\Documents and Settings\Sean T\Application Data\Mozilla\Firefox\Profiles\023aonoc.default\cookies.txt -> TrackingCookie.2o7 : Cleaned with backup (quarantined).:mozilla.21:C:\Documents and Settings\Sean T\Application Data\Mozilla\Firefox\Profiles\023aonoc.default\cookies.txt -> TrackingCookie.Com : Cleaned with backup (quarantined).::Report end--------------------------------------------------------------And from Hijack this.Logfile of HijackThis v1.99.1Scan saved at 3:05:30 AM, on 9/6/2006Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Running processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32�... Read more

A:Th 4.5 Reports Reg Entry Matches Agent.100

You may want to print this or save it to notepad as we will go to safe mode.Fix these with HiJackThis ? mark them, close IE, click fix checkedO20 - Winlogon Notify: winmqx32 - C:\WINDOWS\SYSTEM32\winmqx32.dllDownLoad http://www.downloads.subratam.org/KillBox.zip orhttp://www.thespykiller.co.uk/files/killbox.exeRestart your computer into safe mode now. (Tapping F8 at the first black screen) Perform the following steps in safe mode:Double-click on Killbox.exe to run it. Now put a tick by DELETE ON REBOOT. In the "Full Path of File to Delete" box, copy and paste each of the following lines one at a time then click on the button that has the red circle with the X in the middle after you enter each file. It will ask for confimation to delete the file. Click Yes. Continue with that same procedure until you have copied and pasted all of these in the "Paste Full Path of File to Delete" box. C:\WINDOWS\SYSTEM32\winmqx32.dllNote: It is possible that Killbox will tell you that one or more files do not exist. If that happens, just continue on with all the files. Be sure you don't miss any.START ? RUN ? type in %temp% - OK - Edit ? Select all ? File ? DeleteDelete everything in the C:\Windows\Temp folder or C:\WINNT\tempNot all temp files will delete and that is normalEmpty the recycle binBoot and post a new log from normal NOT safe modePlease give feedback on what worked/didn?t work and the current status of your sys... Read more

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Hi all,

Got a question if you please..

We recently installed an SSL cert as we were getting annoyed with the self cert ones.

Since we've installed this SSL cert our out of office isn't working. You can enable it either in outlook or OWA and set the message to both internal and external, but its just not actually being sent internal or externally.

It was working fine before the ssl was installed, but not afterwards. Any idea on where I need to look for this?


A:Out of Office stopped working since SSL cert installed

Sorry - I also want to add that all the pc's are for some reason set to use outlook anywhere (even though half of them are internal users only.. Not sure why or how that was setup?!)

Test exchange connectivity site came up with:

Testing SSL mutual authentication with the RPC proxy server.
Verification of mutual authentication failed.
Tell me more about this issue and how to resolve it
Additional Details

That site above tells you what it should match, our SSL cert says mail.domain.com and on the http over rpc it also shows as being "msstd:mail.domain.com"


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Hi all,I have a HP Elitebook 840 G1, unsure of the exact model number, it has the i7-4600u and low resolution 1366x768 screen.During Windows update install the other day, the laptop bluescreened (it has been doing this a lot over the past few months due to memory issues, not really what I expected from a 'premium' machine).I'm not sure if this bluescreen during update installation has caused my new issue, but I believe the hard drive has possibly failed.When I turn the laptop on now it goes straight to a black screen which reads BOOTMGR is missing. Press ctrl+alt+del to restart.I have tried going into the F11 recovery menu. During this process the laptop opens up a command box and runs through some tests e.g. determining boot disc number, it does all of this fine, and then an error message appears 'An unknown error occurred while accessing R:\sources\FPP.wim.If I click OK, the process continues and I enter the recovery manager wizard. I click next, check I understand warnings etc, then when the process begins I get another error message' ApplyWim(R:\sources\FPP.wim)1392: the file or directory is corrupted and unreadable.When I click OK on this message the laptop restarts and returns to the BOOTMGR is missing screen.Any ideas here? I don't have reinstall discs and even if I did the laptop doesn't have a disc drive.Really quite annoyed with this as I've only had the laptop for around 18 months and it cost around 700 when new.Tempted to buy a SSD drive from ebay with a fresh c... Read more

A:HP Elitebook BOOTMGR is missing and Recovery Process Fails -...

@Kierans93 Hello;Allow me to welcome you to the HP forums! read your post about no boot device found and wanted to help.These problems are generally due to one of two basic problems:1) Failed hard drive2) Corrupted/missing boot loader filesAs to the first, please follow the directions in this link for testing your hard drive: http://support.hp.com/us-en/document/c00439024If your BIOS does not have those options, they try pressing the Esc key repeatedly while booting your PC and when the HP utilities menu comes up, choose drive diagnostics.If those confirms your drive has failed, then you need to replace it. Please report back if that is the case.As to the second, you will need access to a working PC for this step in order to create the media needed to repair your PC boot loader.You will need to create something known as a Win7 Repair CD. This will repair the boot loader files, and if that is the problem, your PC will boot OK after that. This can be obtained (for a fee) from this link: http://neosmart.net/blog/2009/windows-7-system-repair-discs/When you download this file, it will be an ISO file.To make a bootable CD from it, you will need to download and install ImgBurn: http://www.imgburn.com/Once you have that installed, run it, select the option "Write image file to disc" and select the ISO file you downloaded, and point it to a blank CD.To make a bootable USB stick from it, you will need to download and install RUFUS: https://rufus.akeo.ie/Once you have that, ru... Read more

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The USB Recovery Create tool is really very buggy and hard-to-use; I would strongly advise anyonbe thinking of using it to order a ready-made key by post instead. Having said, I am stuck with trying to create the key myself since it is the option I chose and you cannot place two orders. The downbload gets stuck at 100% and never seems to complete, no matter how long you give it. I tried the trick of aborting the download, removing a small file from the download directory and restarting the too, to no avail: the deleted file is re-downloaded all right but the tool is still stuck at 100%. So I assumed everything has been downloaded, I stopped and restarted the tool and chose the "Create a key from already downloaded data" option. Then it failed at the copy stage, complaining that a file called M10EDPROC.IMZ is missing in the metadata directory. I have no idea what it means by the metadata directory: all the files are in the same directory. In any case there is an M10EDPROC.CRI file but no corresponding IMZ file. Frankly this is a load of crap. Can anyone help? Thanks a lot

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bootmngr missing and i have a notebook so i cant install windows and the system recovery does not work what else can i do?

A:Bootmgr missing on notebook with no CD drive and System Recovery fails

What version of Windows is installed? Are you prepared for the possibility of replacing the hard drive?

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Laptop configuration:

Windows 7 64 bit Professional
Linux 11.04 (dual boot)

i7, 2Gb RAM.

The computer has been running fine for the last year. I am giving the series of events below:
(Please note that linux is still running fine, so this cant be a hardware problem)

###Today, when I started my laptop, it failed to start. It showed no error, its just that after the windows logo comes, it froze in a black screen with mouse cursor visible.
###I forced restart, and then it gave me the option to repair, because windows was unable to start.
###I chose repair, and the repair program started "detecting problems". Then it gave me the option to either do a system restore or cancel. I chose system restore.
###I let it run for 3 hrs., but it seemed to make no progress, so I forced restart. (It didnt let me cancel also, said that current recovery process cannot be canceled)
###I tried to enter safe mode this time, and was successful. I went to system restore, where it showed me an option to restore to an older point where I hadnt uninstalled a game (Assassin's creed Revelations)
### For some reason, I didnt restore the system. I thought that maybe all this was a temporary problem. So I restarted normally, and tried starting windows the normal way. It failed. After the windows logo comes, there is a black screen with mouse pointer for a few seconds, then it automatically restarts. (this is what happened then, and also happens now)
### I tried enteri... Read more

A:Windows 7 startup fails. Recovery disk says -isapnp.sys missing or corrupted

As far as I know you can do both. But preferably try to use command prompt from an installation disk because who knows if the downloaded file is healthy.

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I have a Dell Studio 540 desktop. It's been a few years and I wanted to clean it up for many reasons. One of them being my main e-mail account got hacked and I had to change every password and update every account I had that had that e-mail address attached to it. Figured anything embedded somewhere would be wiped out.

Anyway, so I upgraded from Windows Vista Home Premium x64 to Windows 7 Home Premium x64. Naturally Dell computers have a "Recovery" D:\ drive. Well, my husband suggested that I reformat first and do it again. Not thinking that my "Recovery" drive would go anywhere. I didn't necessarily select anything that said "Do you want to reformat the drive?," but instead just reinstalled on the C:\ drive.

When it finished and I got to my desktop, I went to "Computer", and I noticed my Recovery drive was gone. I had a lot of important stuff on there that I really need to get back. Browsing the internet once I got video drivers and such reinstalled, I came upon someone saying to use EaseUS Data Recovery Wizard. It's scanning and it found one such partition or drive that was 32GB (which leads me to believe that's it), but it says it hasn't found anything. I'm doing a full scan now, but total time for it to finish is 4 hours. I have about 2 hours to go.

Is there any way to recover that lost partition (which I'm assuming that's what it was), not another HD?

Thanks in advance.

A:Installed Clean Windows 7 and now Dell Recovery Drive D is Missing!

We always assume you have made your Recovery Disks using the OEM manufacturer's Recovery Media Creator app the first day you had your new PC.

Use the Recovery DVD, you made to reinstall Vista, than upgrade to Windows 7.

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I recently got Dirty Decrypt on a PC, I have since removed the virus following several guides online, some of which from Bleeping Computer. The computer is free from infection but the files remained encrypted, the files are mainly pictures that display a message to load dirty decrypter to have the files unencrypted. Is there anyway to get these files unencrypted?
I have tried several tools to get the files back but with no success. I was advised to have Dr. Web unlock the files but they have since closed it to customers only, I am willing to become a Dr. Web customer but do not want to if they cannot decrypt the files.
Thank you,

A:Dirty Decrypt Photo Recovery Solutions

Although it is possible to remove the DirtyDecrypt ransomware, there does not appear to be a tool that decrypts the affected files at this time.
If you have a backup, you can restore your files from it.
Be aware that, if you consider paying the ransom, this action is not recommended. When you provide your credit card, or agree to a method of payment, you are at the mercy of whatever amount the malware creators decide on, with the option of assessing additional fees, etc. Also, paying the ransom does not guarantee you will get your files decrypted!!    

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Hi thanks for the help in advance. Here's my issue

I encrypted some files using windows xp EFS a few months ago and since that time I have not done anything to my windows xp installation except change the password. When I tried to decrypt the files, i am getting access denied. I changed the password back to the original, but it still is not working. Under the certificate manager, I see the original certificate that was made when I initially encrypted the files but when I try to export the certificate, it says private key not found. I think I should have the necessary information to get the private key but I haven't found a way. I would really appreciate any help!

A:Cannot decrypt encrypted files using EFS due to missing priv key

Here's what Microsoft has to say a bought Private key cannot be found

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Greetings!  I paid the ransom & received my zip file with the key file but missing the decrypt.exe file needed to run the decryption.  I presume this is a generic program that everyone receives & was hoping that one of your members had a copy.  I will have no need to restore/remove the virus after the files are decrypted, the computer will be re-formatted or junked.  Any help is, of course, greatly appreciated.

A:Cryptowall ransom paid but zip file missing decrypt.exe

Hello and welcome to Bleeping Computer! I am HelpBot: an automated program designed to help the Bleeping Computer Staff better assist you! This message contains very important information, so please read through all of it before doing anything.
We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.
To help Bleeping Computer better assist you please perform the following steps:
*************************************************** In order to continue receiving help at BleepingComputer.com, YOU MUST tell me if you still need help or if your issue has already been resolved on your own or through another resource! To tell me this, please click on the following link and follow the instructions there.CLICK THIS LINK >>> http://www.bleepingcomputer.com/logreply/552760 <<< CLICK THIS LINK
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***************************************************If you still need help, I would like you to post a Reply to this topic (click the "Add Reply" button in the lower right hand of t... Read more

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The laptop was running fine, but left unattended for several days. It came unplugged and the battery drained. When rebooting it, it went to the Recovery options. I went to a command prompt and it went to X:\. Chkdsk would not complete, recovery would not complete, restore to factory settings would not complete ... as if the hard drive is damaged. I do not see any option on HP.com to buy a recovery kit for this model. What should I do? Thank you, Tony

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Hey guys, does anybody know where I can find a Thumbprint Scanner that will protect my desktop from unwanted users? Thanks,


A:Thumbprint Scanners?

Look here.


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I was given an used IBM thinkpad t43 with the thumb scanner, and was wondering how I could reset or remove it so I can actually use the laptop.
Thank you,

A:IBM Thinkpad T43 Thumbprint scanner

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Unfortunately, had to pay the ransom for a client who did not have good backups. I received the public and private keys, but upon running the decrypt.exe file, it reports success decrypting files, but the files aren't actually decrypted. Is there another program we can run to do this, particularly since we have the public and private keys (supposedly).
The original infected machine was a Windows 7 Pro machine that was so badly damaged it would no longer boot reliably. I took an image of the OS and reformatted so the client could get back to work. I have a copy of all the encrypted files (over 100GB unfortunately - it got to their server share as well). I'd hate to tell them that after paying the ransom they are still screwed.

A:Cryptowall Decrypt not working - have key, still can't decrypt

A repository of all current knowledge regarding CryptoWall, CryptoWall 2.0 & CryptoWall 3.0 is provided by Grinler (aka Lawrence Abrams), in this topic: CryptoWall and DECRYPT_INSTRUCTION Ransomware Information Guide and FAQThere are also lengthy ongoing discussion in these topics:CryptoWall - new variant of CryptoDefense Support & Discussion TopicCryptoWall 3.0 Support & Discussion TopicRather than have everyone start individual topics, it would be best (and more manageable for staff) if you posted any questions, comments or requests for assistance in one of those topic discussion.ThanksThe BC Staff

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The 500 GB Samsung Hard Drive on my HP Pavilion a6500f PC running on Windows Vista Home Premium (64-bit) crashed. I bought and installed a new 500 GB Western Digital Caviar Blue model WD5000AAKS hard drive on the PC. I ordered recovery disks from HP using the computer's serial number and confirmed that the Build ID on the recovery CDs and the sticker on my computer match. However when I attempt to recover the system Windows loads the recovery files and then I get the error:

"This PC is not supported by the system recovery discs. You will not be able to recover this system with these discs."

I have tried 2 sets of recovery discs from hp and get the same error. I have attempted to use the Cyberlink Recovery Disk Utility from hp http://h10025.www1.hp.com/ewfrf/wc/softwareDownloadIndex?softwareitem=pv-80183-1&cc=us&lc=en&dlc=en but it fails. This Utility only supports Windows 7 per the hp page.

I would appreciate any help on how to move forward. I am new to this site so if I broke any rules please feel free to correct me. Thanks.


A:System Recovery Fails with hp Supplied Recovery Disks

How much did you pay for your recovery discs and is it refundable? If you the recovery disc costs more then $100, you would be better off purchasing a copy of Windows 7 which is far more stable and a less of a memory hog.

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Tag on bottom of laptop states Windows 7 Home Prem OALast system installed and running successfully prior to being "fixed" by others was Windows 8.1 Professional (x64) (build 9600) "You must restart"That is last message I get after what appears to be a good install using the recovery DVDs. I have tried installs using only the 3 recovery discs and with those plus the Application and Driver Recovery disc.   Preceding that are notices received to restart the computer but I have no way to do that since pointing device non-existant.  I have attempted to turn off computer and turn it back on but after 5th installation attempt when I try power button I get flashings lights on the power and WiFi keys which leaves me no way to trun off computer but to unplug power cable and remove battery. Is clean install from DVD of Windows 8 or 8.1 possible?  I have valid prod# for Windows 8.1

View Solution.

A:DV5-2130us Recovery Fails Using HP System Recovery DVDs

Hi @John_Bandera,Thanks for becoming a member of the HP Support Forums. I understand you are having an issue with revocery Windows 8. I will be glad to help you. Yes, you can do a recovery to Windows 8. Here are some microsoft links to help.Create installation media for Windows 8.1Create a USB recovery drive Please keep me informed of how things went. If you require further assistance, let me know and I will gladly do all I can to help you.Please let me know if this resolves the issue by marking this post as "Accept as Solution".To simply say thanks, click the Thumbs up below!  Thanks.

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Hi, I have a single agent which fails to start.
We are pushing the agent out via package to multiple domain controllers, so installation is consistent on all DCs.
looking at the Agent logs I see the following error
2017-03-29 13:58:42.6111 9916 5   433f2e8f-9e73-4637-b250-e2ab906cc64d Debug [GatewayConfigurationManager] Initializing
2017-03-29 13:58:43.3755 9916 15  433f2e8f-9e73-4637-b250-e2ab906cc64d Error [AsyncResult] First try to update GatewaySystemProfile failed
2017-03-29 13:58:43.3755 9916 15  433f2e8f-9e73-4637-b250-e2ab906cc64d Error [AsyncResult] System.ServiceModel.Security.MessageSecurityException: An unsecured or incorrectly secured fault was received from the other party. See the inner FaultException
for the fault code and detail. ---> System.ServiceModel.FaultException: At least one security token in the message could not be validated.
   --- End of inner exception stack trace ---
   at System.Runtime.AsyncResult.End[TAsyncResult](IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.SendAsyncResult.End(SendAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannel.EndCall(String action, Object[] outs, IAsyncResult result)
   at System.ServiceModel.Channels.ServiceChannelProxy.TaskCreator.<>c__DisplayClass7_0`1.<CreateGenericTask>b__0(IAsyncResult asyncResult)
   at System.Threading.Tasks.TaskFactory`1.FromAsyncCoreLogic(IAsyncRes... Read more

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Guys, I cant complete succesfully my system recovery. Here is an event-by-event detail (I have a DV5 Pavilion): - I Complete Recovery (Recovery is complete message appears......."Once your system restarts and you finish the inital...")- I restart- CMD.exe window appears- Software Installation HP window appears- It restarts, black window with HP Logo, then Microsoft Corporation (windows starting)- "Please wait while Windows sets up your computer" (Black screen)- Please wait WHile Windows Continues setting up your computer (light blue screen)- Restarts again- black screen, mouse pointer, windows logo appears, start sound (Welcome Screen appears.....Vista Home Premium)- Windows setup window............."Windows is now setting up the following items:Pre-PININST (Check)Preinstall Software InstallerPre-PININST2Preinstall software Installer 2ndPost PININSTAC Power CheckingBurnBoot(All this with a HP on the back screen, with the grey completation bar)-Takes long time to complete the second task (Preinstall Software Installer).- Restarts (logging off, shutting down....)- Black screen, white pointer again- Windows "Welcome" screen againNow, when it is in the "Windows is now setting up the following items:- Pre-PININST2An Recovery Manager window appears saying that "The recovery attempt has failed. Please select one of the following buttons:Details or RetryWhen I hit details, it appears the following:- ChkErrBB.CMD: Detect some error during PININST-BBV.- ChKErrBB.CMD: Check C:... Read more

A:Recovery Manager Problem (Recovery fails)

I found away past it. Just close the window with the "X". Don't hit retry or it will just keep starting over. The box will appear a few more times during the process, but just keep hitting X and it should go through. Worked for me! I'm not sure if there are features or files missing because of the errors, but the system seems to work fine so far.

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Last week, I purchased a new Lenovo X260 (Type 20F6-006AUS). Packaging said it came with Windows 10, but when I fired it up it booted into Windows 7. After searching for the Windows 10 media or files, finally succumbed and contacted Lenovo support. The agent said the Windows 10 files are available by request and come on separate media, so I made the request.  This afternoon, a thumb drive with the Windows 10 Product Recovery arrived.  (Rhetorical: Can it really be Product Recovery if the laptop was represented as having Windows 10 installed, but was not actually installed?) I followed the instructions. Now when it boots to the thumb drive, I click past the Acceptance of Terms and conditions, acknowledge it'll wipe out all my personal data and watch the recovery start. About 1 minute in, I get a pop-up with the window banner "Product Recovery" and the message "Recovery failed." The recovery process must have gotten far enough that it wiped out the boot sector on the SSD, because I can neither boot to the original factory SSD or to the Product Recovery USB they shipped. I've searched around and found no solutions for this specific problem. Some have speculated it may be because they didn't have factory installed HDD, but I've swapped nothing out from how it came shrink-wrapped. Any suggestions?

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Hello and thanks for reading. Let me begin by saying I've been trying to figure this problem out for hours and hours now, and every solution I find that looks promising, just leads me in circles.

I'm trying my best to avoid a clean install.

The problem started while playing a game, causing a BSOD. After a restart, I noticed some of my programs just didn't boot up, for example Core Temp. I attempted to manually start Core Temp and received the following error: "The system could not find the environment option that was entered."

That problem lead me here: The system could not find the environment option that was entered. - Microsoft Answers

Which, obviously, did nothing for me. I tried to create a new user, but when I click the link in the control panel to do so, nothing happens.

I then tried to repair my windows installation using my disc, and it said it could not find any problems. After searching some more, I found another solution would be to perform an upgrade to my Windows installation to fix the problems.

I put the disc in, nothing happened so I went to the setup.exe directly and got the same error as above. So I then booted in safe mode, and it loaded. I got excited until it said something like "an error prevented a compliance check from completing"

And just to be very clear, my windows 7 is valid, I'd be more than happy to share an image of my newegg receipt or even my box to get that out of the way, as I've seen a lot of fla... Read more

A:Programs missing, Windows repair fails, and Windows upgrade fails

Work through these Troubleshooting Steps for Windows 7.

I would also restore my default program association to solve the SFC problem, which I believe should be associated with .exe file: Default File Type Associations - Restore - Windows 7 Forums. If not the tutorial's author will know for sure.

If not a Repair Install should be able to sort this after getting clean of any infection.

I would also not dread a Clean Reinstall which almost always is better than getting a new PC given the load of crapware and useless utilities larded onto new consumer PC's. We specialize in this here so can help you get a perfect Clean Reinstall - Factory OEM Windows 7 which steps are the same for retail.

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Windows 7 SP1 Home Premium.
I am no longer getting any security updates because the update for Windows Update fails with Error Code 800736B3.

SFC /SCANNOW reports no errors.
C:\Windows\system32>sfc /scannow
Beginning system scan. This process will take some time.
Beginning verification phase of system scan.
Verification 100% complete.
Windows Resource Protection did not find any integrity violations.

I have attached the CBS folder without the CbsPersist.cab files.

I have already tried the Microsoft KB How to update the Windows Update Agent to the latest version

Attachment 333503

A:Windows Update Agent 7.6.7600.320 Fails - Error Code 800736B3

There's nothing apparently amiss in any of the uploaded files.
Please upload the CBSPersist files, and the C:\Windows\windowsupdate.log file

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Hi there,

I'm having an issue with a laptop running Windows 7 Home x64 SP1. It has failed to install Windows Update Agent 7.6.7600.320 and keeps trying every time I try to run updates.

I've downloaded the installer and tried to run it manually, but that gives me the error 0x80070002

I've attached my CBS log from the last time I attempted the install. Any help will be much appreciated!

A:Windows Update Agent install fails, Error Code 800F081F

The v320 update installer isn't commonly available (unless you know where to look) - where did you attempt to download it from?

Here's the error-sequence from your log...

2014-09-10 23:15:06, Info CBS Exec: Staging Package: WUClient-SelfUpdate-Core-UIComp~31bf3856ad364e35~amd64~pt-PT~7.6.7600.256, Update: UI, PinDeployment: amd64_microsoft-windows-w..oyment-languagepack_31bf3856ad364e35_7.6.7600.256_pt-pt_76bae7f7dbc23d63
2014-09-10 23:15:06, Info CBS Calling client to resolve source, cannot find file 'wuaueng.dll.mui' at path: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_zh-cn_8aefebe76d4c7c4f\wuaueng.dll.mui
2014-09-10 23:15:06, Error CBS Exec: Failed to pre-stage package: WUClient-SelfUpdate-Core-AdmComp~31bf3856ad364e35~amd64~pt-PT~7.6.7600.320, file: wuaueng.dll.mui, source: \\?\C:\Windows\Servicing\Packages\amd64_microsoft-windows-w..ient-core.resources_31bf3856ad364e35_7.6.7600.256_zh-cn_8aefebe76d4c7c4f\wuaueng.dll.mui, sandbox: (null) [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-10 23:15:06, Info CBS Failed to gather all required files. [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-10 23:15:06, Info CBS Failed to gather all missing files for package: WUClient-SelfUpdate-Core-TopLevel~31bf3856ad364e35~amd64~~7.6.7600.320 [HRESULT = 0x800f081f - CBS_E_SOURCE_MISSING]
2014-09-10... Read more

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Can anyone analyze this data log and tell me which files are okay to delete?

C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\Norton SystemWorks\Norton AntiVirus\navapsvc.exe
C:\Program Files\Norton SystemWorks\Norton Utilities\NPROTECT.EXE
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Messenger\msmsgs.exe
C:\Program Files\AIM95\aim.exe
C:\Program Files\Lexmark X125\LEX125SU.exe
C:\Documents and Settings\Kings\Local Settings\Temp\Temporary Directory 1 for hijackthis.zip\HijackThis.exe

O2 - BHO: myBar BHO - {0494D0D1-F8E0-41ad-92A3-14154ECE70AC} - C:\Program Files\MyWay\myBar\1.bin\MYBAR.DLL
O2 - BHO: (no name) - {06849E9F-C8D7-4D59-B87D-784B7D6BE0B3} - C:\Program Files\Adobe\Acrobat 6.0\Reader\ActiveX\AcroIEHelper.dll
O2 - BHO: (no name) - {4A2AACF3-ADF6-11D5-98A9-00E018981B9E} - C:\Program Files\NewDotNet\newdotnet5_48.dll
O2 - BHO: NAV Helper - {BDF3E430-B101-42AD-A544-FADC6B084872} - C:\Program Files\Norton SystemWorks\Norton AntiVirus\NavShExt.dll
O3 - Toolbar: Norton AntiVirus - {42CDD1BF-3FFB-4238-8AD1-7859DF00B1D6} - C:\Program Files\Norton Syste... Read more

A:SAH Agent is installed! Help!

Go to add remove programs in the control panel and unistall new dot net. Repost when thats done with another scan log.

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Have followed instructions in Q192816 which had me:

Delete *.DLL files that were 'old' versions
Reinstall Office 97
Reinstall SR-1
SR-2 still will not install.... grrrrrrr

Any suggestions?


A:SR-2 Patch Fails Even Though SR-1 Has Been Installed

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Sir i have lenovo thinkpad x220,unfortunatly thinkvantage blue button not working and  i had found lenovo product recovery is missing from system recovery option. i had already discuss with lenovo service centre they told me that file is corrupted. but still my win7 is running as well as updating daily, i need your help sir....I am shareing some pic
Is it possible to get defult setting, or purchage...this is my mail id: *******@yahoo.comlenovo product recovery is missing
Moderator note: ~ off-topic post moved to its own thread.  Email address removed to keep from the spambots.

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Hey everyone,

This happened to me a few weeks ago and I haven't been able to resolve it since, so I'm turning here for assistance. One fine evening, I come home and notice that my computer is giving me an error message:

Windows failed to start. A recent hardware or software change might be the problem.

I am then told to insert my installation CD, reboot, and follow some steps. There is one problem: I do not have an installation CD. I upgraded my erratic copy of Windows Vista to 7 (Premium 32bit I believe) last year as part of the $30 upgrade for students program, and did so online. I tried using friends' installation disks of various editions to no avail, and when I boot directly from the disks it either gives me the option to reinstall or gives me the same error message (0xc0000001, \Boot\BCD). I tried to track down my purchase information, but the email address I used to make the purchase no longer exists and my online banking service doesn't keep records past 6 months (I made the upgrade roughly a year ago). My question is, what can I do to fix this? Do I have to reinstall and lose all my data, is there a problem with the computer itself (this is not the first OS to be bucked off, it rejected Vista last May), or can I get what I need to run a system repair somehow?

Many thanks, and happy Thanksgiving!

Edit: Forgot to mention, the only software change I have made in the last few weeks is uninstalling Firefox and installing Chrome, and I don't think that would... Read more

A:Previously Installed Windows 7 Fails to Start

Please fill out your system specifications through the user control panel at the top of the page.

I assume you cannot boot this PC?

Are your hard drives shown in the BIOS?

You may have access to recovery of some type if you have a recovery partition or recovery disks--assuming the hard drive is still OK.

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I had made this thread a few days back when my PSU went up in smoke frying my old Gigabyte mobo as well.

I installed a new motherboard today (different brand and make) and since then my Windows has been failing to validate. I called the automated voice service and after entering the installation ID, they said that the no. of installations have exceeded the user agreement. I have been using this same Windows key for over 5 years.

Please advise how I can re-activate my Windows 7. Do I need to reinstall windows?

I tried to connect with their support reps but the office hours are now over.


A:Installed New Motherboard; Windows Activation Fails

Windows 7 Microsoft retail or OEM pre-installed?

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Hi everyone,

I'm stuck in a pretty bad situation right now and I have no idea about how to help myself..So recently I've been wanting to 'reset' my Windows 8.1 laptop, & I just cannot because my recovery environment is missing..
First when I got this problem I thought there would be an easy-intermediate level fix like every other problem. (and I love fixing stuff.)

But this one doesn't look like an easy fix or I'm not even sure If there is a fix. So the big mistake I did was, I deleted my "System Recovery Partition".

I have searched everywhere possible and I'm not getting a fix.. I would really appreciate IF YOU GUYS HELP ME!
and another problem is that I don't live in the USA or Canada.I've got a Dell Inspiron 15R 5521, 8GB RAM, intel i5 3317u.

and Dell provides Backup Media to only the people who live in the US and Canada. Please guys, I need a solution.

I have a separate Windows 8.1 Installation Disk, but what I'm scared about is If I install my Windows from the disk, my Dell features would be gone and I don't think I'd be able to have a proper Recovery Environment in the future because this Disk's installation files are nothing related to Dell. Its just a clean Windows installation disk I got from my friend a while ago. I've tried the repair my computer option from the disk and it does not help...

Thank you

A:Recovery Environment Missing -System Recovery Partition Deleted.

Hi ahmedrahamathulla,
Please private message us the system service tag and region you are located so that I can check the available options and assist you further. To send a private message, click on my name and send private message.

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my laptop recently just started to fail with failure in the video card (l4d2 vertical bar crash and same iwth youtube)

and now i'm trying to recover by using HP Recovery discs, but it's not working!!!

It installs and then when it says "Customizing software" it just freezes and hard-resets itself.

then when i turn it back on, it says "Setup is preparing computer for first use" then the Welcome screen then an error message/sound -> "Windows could not complete the installation. TO install windows on this computer, restart the installation"

and then it shuts down and restarts itself. What is happening??

Is it possibly a hardware error? before the recovery i had video issues with computer constantly failing to load 3d games or even youtube at times.

if i tried with a downloaded Windows 7 installation would it work? Man i hoped it wouldnt end out like this

A:HP Recovery CD fails! (help!)

If your video card has failed what will a factory restore /recovery achieve?

Does your HP have a recovery partition with function key access at boot?

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I have notebook pavilion g4.it has two Os initially one is Linux & other is win. I am using win7 . It crashes.now I trying to recover by CD/DVD shipped with laptop. It shows error after loading windows file:/boot/BCD Status 0xc000000f info: an error occurred while reading the data I try so many time but problem not resolved. Please help

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Dear all,
I have a new Windows 7 Professional here. After running most of the Windows Updates, I discovered that there are two remaining updates that couldn't be completed. I downloaded the standalone installer but it said that update was installed already. I tried
to use the auto-troublshooter to help but it said something like "Windows update error 0x80070057" which cannot be fixed.
Do you guys have any ideas of why it's happening?

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Just posting this as an FYI...

Windows XP and Vista (all versions): When attempting to perform a system backup or restore operation using Casper 5.0 (aka; Casper XP) when Norton AntiVirus 2009 or Norton Internet Security 2009 is installed, the operation may fail and the following error message may be displayed: Casper was unable to complete the copy. An unexpected problem was encountered. Please report this problem for assistance (32).

The error report may cite the following detail: The file \System Volume Information\EfaData\SYMEFA.DB could not be copied.

RESOLUTION (per the developer): "This problem occurs as a result of the design of Symantec&#8217;s new Norton Antivirus and Norton Internet Security products; the new design prevents Casper from obtaining exclusive access to the destination. An update to Casper 5.0 has been released to address this issue. You may download and install it from My Account Downloads"


Note: This issue is resolved in Casper 5.0.1402 so the error would pertain to users running any earlier version.

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Good afternoon,
I've tried to do a decent amount of searching in regards to my issues, but haven't been able to find anything conclusive which is to be expected I suppose.
Starting a couple of days ago, I had an issue where after each start up, I would have to reinstall my USB drivers. Now, the keyboard works fine in the bios screen, and when I choose whether to "launch windows normally" or "launch windows auto repair" but on the windows log in screen, I have to enable the on screen keyboard (mouse still works) in order to log in. Then when in, I find the USB drivers, reinstall them, and the keyboard is good to go. At first, this is all the problem was. However, today there were several occasions where windows would show the splash art (the "starting windows" splash art, but wouldn't actually launch windows. After restarting the computer, it would launch the "windows encountered a problem, would you like to restore?"  but during the troubleshooter it would always say they couldn't find a fix.
Also, every time that I fix the USB drivers, the update icon (next to the shut down button on the home key) dictates that updates will be installed upon shut down. 
I know that I could format and do a fresh install, but I'd rather not...I have no idea where my windows disc is at...
Just trying to shoot out some feelers, and see if anyone's encountered anything like this before. Thanks for taking the time to read this, and have a great week.
&#... Read more

A:USB drivers need re-installed after each start up/windows sometimes fails launch

To Bleeping computer
Please post the computer/brand or motherboard model next time. Were there any issues or changes related going to the problem at hand?

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I have been using Nero 9 since it was releases but never had the need to use the recovery tool. I purchased Nero 10 to out on my new ASUS N53SV laptop but did not put it on until recently as I was still using Nero 9 to do what I needed on my old laptop.
Whilst copying and deleting data from hard drives and computers at home and work I accidently deleted a large folder on an external hard drive.
So I then installed Nero 10 on the new lap top and tried their recovery program(RescueAgent) ran the quick scan and it ran for days and then came up with a Windows runtime error and then closed...
So I ran the deep scan and then after 15 minutes a window came up that Rescue Agent in counted an error and had to close and just closed...
Closed internet explorer, Norton's 360 and into msconfig and closed programs. Installed software :- register cleaner and windows error fixing and software compatibility fixing program... Tried everything still keeps closing.
I tried rescue agent on my other lap top and desktop BOTH Nero 9 and 10 rescue agent programs... then I tried rescue agent on the trial version of Nero 11 and it did the same thing.
Installed a program which Nero sent on the 3 computers and send the resulting file back to them.
Latest from them it may be the hard dive have you tried another hard drive... YES I have tried 3 other hard drives 3 which are 3 months old and the same thing happens.
AND yes have downloaded trial rescue programs and they all complete their check on the drive ... Read more

A:Nero 9,10 and 11 Recovery Agent not working

Sorry to hear about your troubles! However, taking the drive to professional data recovery might be a bit premature - from what I understand, you simply deleted a folder by accident and since then, nothing new has been written to the drive in question. (Hopefully!)

Have you tried Recuva? It's quite small but efficient and does a good job. It's also free and not a trial version.

Recuva - Undelete, Unerase, File and Disk Recovery - Free Download

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I have a Win XP Pro system with multiple users. There are files/folders that I want to start using EFS with.

I am very reluctant to do so because I also want a Recovery Agent Certificate defined so that, if needed, I can user the Administrator account or other designated account as the recovery officer/agent.

My knowledge level is high-beginner/low-intermediate. This means that I've worked some of the tools available in the Win XP Utility box (i.e. Local Security Policy; Computer Management).

What I don't know are the tools required for a non-Networked PC to be able to create MS certificate files (.cer); and then use them when the Recovery Agent is configured in the Local Security > Public Key Policies > Encrypting File System.

If anyone could help, I'd appreciate it. Thank you.

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Hi Folks,
Let me start by revealing im new here on the forum and greatly encourage by the great 'vibe' apparent in many posts and replies.
Prior to signing up to the forum side of things i had visited the website just a couple of times mostly to find useful info re specific software packs.
Well then ...to  the crux of the matter..
A couple of days a go my Acer Aspire began to freeze spontaneously, requiring a reboot on each ocassion.
The freeze frequency quickly escalated, and my work time on pc plummetted to anywhere from 5 minutes to 30 minutes after each re-start.
Initially I did suspect an infected file as  i had downloaded many files from different internet sources over the preceeding couple of days prior to this all starting. However, each download was scanned and cleared before being assigned a permanent resting place somewhere on my pc.
Anyways, a power outage did occur during rough weather the night before i began to have problems. This may be relevant but probably not.
Moving on.
After a few re boots i decided to do a system restore to an earlier point in time when i knew things to be running smoothly. This worked .... for about 30 minutes .......and then the freeze began again, and again, and again.
Eventually Windows started turning off the pc mid-work all by itself usually accompanied by a blue screen warning and subsequent choice of how to re-start. I re started in norm... Read more

A:Acer e Recovery Agent & PC Freeze

Hello Erin ..We need to start anew topic with this explanation and your ComboFix log.Please follow this Preparation Guide and post in a new topic.Let me know if all went well.

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HP Pavilion a6400f
Windows Vista SP1

"Windows Setup could not configure Windows to run on this computers hardware".

PC had Windows Update problems and was never upgraded to SP2.
Windows Updates didn't work and the Stand-alone SP1 also didn't work.
Told the owner I'd have to do a complete System Recovery, Install/Repair wouldn't work.
Recovery discs were made but lost.
Recovery Partition still good.
Was able to backup all the data using Safe Mode.

The recovery completes and then the above message appears.

I can move it forward a little by doing the following:

At the first error hit SHIFT F10
Type -
Cd c:\windows\system32\oobe

After the first time, it moved me to the User Name Logon before it happened again.

Now I can get to the "Thank you"

When I click "Start", there's a long, like loading, delay, "....checking your computer's performance"

Then the same message appears "Windows Setup.......Hardware"
in a "Install Windows" message box.

I have a full Vista Ultimate DVD if I could use that.
BTW, owner's one of my kid's teachers so this is like a favor.

A:System Recovery Fails

You could follow this tutorial to create a DVD or flash drive with the right version/bitness of Vista then use it to install with.

Vista ISO - Download and Create Installation DVD or USB

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Ideapad Model 80UD, 110-15ISK. Win10, 64-bit. Brand new. HDD shows continuous 100% utilization which slows machine to a crawl. I could not figure out what was taxing the HDD, so created a USB recover key downloading from Lenovo site. Recovery attempt this morning failed, with error code 0x80070017. Then realized that was the Windows recovery and changed the BIOS to look at the USB key and then obviously was looking at the right recovery effort - it was reformatting just fine and then the DISM.log file shows this.  2017-11-19 22:31:46, Warning DISM DISM Provider Store: PID=2000 TID=2004 Failed to Load the provider: X:\windows\System32\Dism\SiloedPackageProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)
2017-11-19 22:31:46, Warning DISM DISM Provider Store: PID=2000 TID=2004 Failed to Load the provider: X:\windows\System32\Dism\MetaDeployProvider.dll. - CDISMProviderStore::Internal_GetProvider(hr:0x8007007e)The blurb on the screen said reagent fail, capture image fail and nothing else of use.  Any hints on what is amiss? This machine was bought by my Sister in Law and basically sat unused until recently when she asked me to "fix" it. Purchased in fall 2016 so I think it may be out of warranty... any help is appreciated. I"m not adverse to installing a new drive and/or memory if we think the disk is bad but if it's the motherboard... 

A:HDD recovery from scratch fails

Hello. Could you please try installing the Recovery to a different USB stick? And see how that goes.

Current System - Lenovo Y520. Say thanks with a Kudo! If you find a post helpful and it answers your question, please mark it as an "Accepted Solution"!

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Hey guys, my Aspire ES1-531-P6KL is running kinda slow lately so I wanted to reset it.I've got no problem accessing the recovery menu nor selecting a partition to reinstall windows on.After "getting your computer ready" or whatever the first step is called it goes over to "resetting your PC".After some time, probably around 30% of the resetting process, it suddenly ends saying, "there was an error resetting your PC, no changes were made" I've already tried it a few times, I tried to access the recovery in windows and while booting - same result, and unfortunately I don't have any recovery disks, since I'm travelling right now.. I don't know if it matters, but I split the HD into two partitions using the Windows tool (one for Windows, the other one for Documents etc.). Shouldn't affect anything in my opinion tho, since I didn't touch the recovery partition and I used to do the same with my old notebook back home.I hope anyone know whats going on and I able to help me.. Cheers!

A:Acer Recovery Fails

The reason for the failure is that you have changed the original partition, you need to set the partitions to the original state for the recovery to complete, save your important data to an external disk and change the partitions to original state before starting the recovery.HTH.

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Hi everyone, i have laptop HP Pavilion dv7-6050ec with Windows 7 Home Premium on it. Everytime I started the computer it cycled for 4-5 times through stages : Configuring windows updates, configuring updates fails -undo changes, restart. After that, windows started normally. I decided to use recovery manager F11 button  to restore computer to factory state. Everything went OK, 100% installed, but after reboot it showed that recovery was unsuccesful  with error: [205] UIA write failed 3 times With windows bricked in that state, I decided to format the C: partition with bricked windows on it, all recovery tools stayed safely untouched on D: partition. I used windows installation CD to set D partition active to run directly recovery manager, but the whole situation has repeated. I have no recovery CD or recovery USB, and its not shipped to my country. I need some support to recover my windows, or is my recovery partition dagmaged and the recovery option gone? Thanks for advice.

A:Recovery fails after reboot

Hey @Herak , Welcome to the HP Forums! I understand your system recovery appears to run fine but fails to load after restart. Typically the recovery drive will not work properly with a clean install of Windows. It breaks the connection between the two drives.  I've never attempted this personally but I have read that it is sometimes possible to use reagentc commands to link the Windows recovery to the preinstalled recovery drive if this happens but I do not have the knowledge to guide you through this personally. You should be able to find the information online easily but attempt this at your own risk. The best solution is to install with the recovery media, but if the recovery media is not available we don't really have that option. Is it possible to have a friend or family member in another location order the DVD's for you and send them to you? In the mean time a clean install of Windows should get you running until the recovery DVD's can be acquired. Hopefully this helps.

Please click the "Kudos, Thumbs Up" at the bottom of this post if you want to say "Thanks" for helping!Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.The Great Deku TreeI work on behalf of HP.

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Just joined today. I tried searching for this topic, but I had no luck finding it. I was doing a system recovery on my sony vaio notebook and at the 2% way mark I get an error message. This is what it says:
"Disk Access:Sense operation failed"

My computer restarts and it says that I have no operating system. I know that the system recovery erased the operating system, but whats up with the error message?

I have a:
Sony Vaio PCG-GRX550
Windows XP

Thanks for any help,

A:System Recovery Fails

Welcome to TSG Hmm sounds like your hard drive might be failing. Try going to the hard drive manufacturer's website and downloading a utility to test your hard drive. You should be able to download it onto a floppy and then boot your pc with it.

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My computer suddenly stopped fully recovering after being placed into the Stand By mode available in XP Home Version's Turn Off Computer dialog box, but not always. The computer will recover fully if I initiate recovery after only two minutes. If I wait for five or more minutes, the fan will come on but the Lock keys will not blink and there is no video. I believe the monitor (Samsung SyncMaster 730B LCD) is getting some signal since it displays alternately the words "analog" and "digital". My mother board is an ASUS P5WD2-Premium with Pentium D 930 Dual-Core CPU. I use an ATI All-in-Wonder X800 PCI Express video card. The BIOS, AMI Ver 0709, settings are: Suspend Mode [Auto]; Repost Video and ACPI 2.0 Support [No]; ACPI APIC Support [E]. Thank you for any advice you can give me.

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Hi All,
We've got a couple of machines that are bitlocker encrypted, but don't have the recovery keys in the Active Directory.
I've followed the following
manual and I wanted to fix this using the following command:
Manage-bde -protectors -get c:.
This gives me the TPM ID (there is only one ID in there, it's the TPM ID).

Volume C: [OSDisk]All Key Protectors    TPM:      ID: {1C46B0C8-2846-47A0-BE55-66BC41640B74}

Then I wanted to use the following command to save it to the AD:
Manage-bde -protectors -adbackup c: -id {1C46B0C8-2846-47A0-BE55-66BC41640B74}

BUT, apperantly this is not allowed..
ERROR: An error occurred (code 0x8031003a):
The key protector specified cannot be used for this operation.

How can I fix this? I don't really want to decrypt / encrypt the drives again...

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After doing a Windows Update the other day, Win 7 won't start and all efforts at recovery have failed, including the numerous suggestions I've read on various websites, such as FixMbr and FixBoot etc.
When booted normally, it reaches a certain point after the start screeen and then gives me a black screen with mouse functionality and little else. The HDD activity LED indicates some sort of activity going on, but the flashing is random and not constant. I left it overnight last night to see if it would eventually resolve itself, but this morning it was still in the same situation. Booting in Safe mode goes through installing the drivers etc, and then produces the same effect as normal mode. Recovery tells me that it could not repair the problem, with a Locale ID of 1033.
I've run FRST64 and the FRST.txt file is attached.
Any advice, suggestions etc. greatly appreciated.

A:Startup Recovery Fails - Win 7

Hi there,my name is Marius and I will assist you with your malware related problems.Before we move on, please read the following points carefully. First, read my instructions completely. If there is anything that you do not understand kindly ask before proceeding. Perform everything in the correct order. Sometimes one step requires the previous one. If you have any problems while following my instructions, Stop there and tell me the exact nature of your problem. Do not run any other scans without instruction or add/remove software unless I tell you to do so. This would change the output of our tools and could be confusing for me. Post all logfiles as a reply rather than as an attachment unless I specifically ask you. If you can not post all logfiles in one reply, feel free to use more posts. If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed. Stay with me. I will give you some advice about prevention after the cleanup process. Absence of symptoms does not always mean the computer is clean. My first language is not english. So please do not use slang or idioms. It could be hard for me to read. Thanks for your understanding.   Fix with FRST (Recovery Environment)Open notepad (Start =>All Programs => Accessories => Notepad). Please copy the entire contents of the code box below.
(To do this highlight the contents of the box, right click on it and select copy. Right-click in the open notepad and... Read more

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