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Unable to get API key

Q: Unable to get API key

I would like to obtain an API key for the Security Updates API.
I have been directed to the following URL:
I first logged on using my business email address, and got stuck in a loop, constantly being redirected back and forth between that and the Microsoft sign-in page.

I then created an @outlook.com address, noting that there was an unresolved issue relating to accounts not from specific Microsoft-owned domains.
This was slightly better - the above page now presented me with a button to get an API key. However, on clicking that button, I returned to the same login loop.
I tried these with different browsers (Firefox, Chrome, New Edge), and also with or without Private Browsing.
Please let me know how I can get my API key.

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Preferred Solution: Unable to get API key

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)


Question Re: XPS 8700 with Windows 8.1.  if computer is no longer able to boot into Windows.
And Restore is not able to correct issue. 
And Refresh is unable to correct issue.
But Dell Backup and Recovery indicates no issues were found and now asks to Reinstall Operating System.
is Installation Restore/Original Image Media required to complete the Reinstallation usind Dell Backup and Recovery?
Alternatively if the Reset My PC option is used is Installation media required?

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Anybody, help! Quite desperate as this is affecting my work.

Sometime ago, I installed AGV as there seemed to be lil bugs in my comp that Norton could not get. AGV managed to detect and delete these bugs, but not all problems were solved. Norton's subscription was up and I was still quite peeved about Norton's inability to help...so I uninstalled it. Since then, there were more problems...

1) I'm unable to run help from Start...or msconfig from Start/Run or system restore. The error message is that it can't find the file. Even when I go to explorer to double-click the file directly, it still won't run.

2) I'm unable to open ANY file with MS word or powerpoint. It would say that the file is unavailable. It would also prompt me to replace existing normal.dot file. I'm unable to do the detect and repair, it would say error 1706...I do not have the installation CD with me anymore!

3) I'm unable to run any online virus scan (Trend, Panda...) even after I made changes to the security settings to allow for ActiveX.

4) I'm tried to reinstall Norton, but it can't run. It says 'CFGWIZ.EXE - Unable to locate component. . . . cctrust.dll was not found.'

I do run Spybot, Adaware, AGV, Winaso regularly.

Please help...thanks!

I have made a scan and included logs from HijackThis and Silent Runners...

Logfile of HijackThis v1.99.1
Scan saved at 1:16:25 PM, on 7/14/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
... Read more

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I cannot get windows to load the drivers for a Jabra UC Voice 550a MS Duo USB headset. Under Devices, Windows 7 shows lists this headset by name as an Unspecified device.  In device manager, Windows 7 lists this headset under "Other devices". 
I called Jabra Support and they say this is a Windows problem.  It must be in configuration somewhere or related to several Windows Updates that occurred on my PC on Oct 2nd, 2014.  Prior to Oct 2nd, 2014, this headset worked and this headset still
works on other PCs.  Any help will be very much appreciated.

A:Windows 7 unable to recognize any USB communication headset. Unable to load driver.

Hi robh,
Do the other USB devices work correctly? Have you tried to plug in with another port?

I recommend you to follow these steps to have a fix.
Step1.Run this fix it tool  to have a check .
Hardware devices are not working or are not detected in Windows
Step 2.Reinstall the headset driver, you may need to manually download the headset driver from the manufacturer website and install the driver for this device.
Step 3.Uninstall and reinstall the USB controllers from the device manager and then plug in the headset  to have a check.

To do this :
In Device Manager, double click to expand "Universal Serial Bus controllers", right click on the Host Controller, click "Uninstall" , click "OK", repeat for each device and restart . Windows 7 will reinstall all USB controllers
Meanwhile, here is a link for reference:
Error: ?USB Device not recognized? when you try to access a USB external hard drive.

Best regards 

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I believe I have a malware virus on my computer. It started where Internet Explorer pages would open by themselves to random sites. Next I've noticed that my CD drives are no longer visible. When I put a CD or DVD into either one of my 2 disc drives, I don't see either on My Computer. I keep getting an error that my drives are not up-to-date but I'm not able to update them. I get the following message when my computer comes on - "The driver CDR4_XP.SYS on your system is old. Please reinstall DirectCD to update the driver".I followed the steps for the Preparation Guide and have attached the Attach.txt and DDS.txt files. I was not able to run the GMER program. I tried multiple times and I keep getting this error and the computer shuts down. The error was "A problem has been detected and windows has been shut down to prevent damage to your computer. IRQL_NOT_LESS_OR_EQUAL." There is more text and then at the bottom it said "Technical Info: ***STOP: 0x0000000A (0x00202074,....)" it continues on with more numbers.Any help would be greatly appreciated.Thanks

A:Virus - IE opens to random sites, unable to see CD/DVD drives, unable to run GMER.

Hi,Welcome to Bleeping Computer. My name is m0le and I will be helping you with your log.Please subscribe to this topic, if you haven't already. You can subscribe by clicking the Options box to the right of your topic title and selecting Track This Topic.Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.Please reply to this post so I know you are there.The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day after that then I will close the topic.Once I receive a reply then I will return with your first instructions.Thanks

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Well I got a big problem.

A couple days ago I noticed network connectivity issues. Random connection drops, overall bad connection, etc. I recently had some really bad malware and I removed it, so I suspected leftover malware from the start. I went to check Windows Update to see if I missed a security update, and it wasn't even on my computer. Something removed the service completely off my computer, so I found a .reg to fix it. I then started Windows Update and found that I had 30 updates missing and updated all of them successfully.

I then decided to see what was going on with my Windows Firewall, only to find that it was also removed. Wasn't in my services or anything. So I downloaded the .reg to fix that, tried to activate the service, only to run into another roadblock that I still haven't been able to fix, an error stating

"The Windows Firewall/Internet Connection Sharing (ICS) Service on local computer started then stopped. Some services stop automatically if they are not in use by other services or programs".

Ok. So I checked my services again and I believe that some more were completely missing(Base Filtering Engine, NSI proxy Service). So to try and remedy this, I attempted an sfc /scannow in elevated cmd prompt.

Then another brick wall. I get to 59% and then I get this message

"Windows Resource Protection could not perform the requested operation".

Trustedinstaller service is turned on, so I have no idea why I'm getting this message. But... Read more

A:Windows Firewall Service unable to activate, SFC scan unable to work


Click here DDS

Click on Download Now button

When the download is complete . Drag the DDS program from the Downloads folder to your Desktop

Double click the DDS icon on the Desktop then click the Run button to run the tool.

Place a check next to attact.txt and click Start . When done, DDS will open two logs DDS.txt

Save two logs onto your desktop and upload them with your reply

Farbar Service Scanner

Click here Farbar Service Scanner to DOWNLOAD

Place file into your desktop

Place a check mark next to the following options
Internet Services
Windows Firewall
System Restore
Security Center
Windows Update
Windows Defender
Press the Scan button

Farbar Service Scanner will create a log, called FSS.txt, on the Desktop. Upload the FSS.txt with your reply

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we have a few sales people that work for our company from their houses. so i set them up with e-mail addresses here.
they use outlook to pop3 their e-mail from our exchange server .
this morning one of them had a problem with his DSL connection we called the tech , and the tech had to make him delete and create a new connection to get online. after this , he wasn't able to get any e-mail on outlook, this is the error he gets
" the connection to the server has failed: error 0x800ccc0E"
i had check his accoutn properties , and all the settings are fine.
this is weird.

any idea on what might be causing this problem, nobody else of the employees had any problems with the e-mail.

any suggestions please i appreciate it.

thanks in advance.

A:Solved: outlook is unable to pull e-mail (unable to connect to the server)

you said properties were ok but when the new connection was created were the pop3/smtp servers correct?

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From first topic: Link is: http://www.bleepingcomputer.com/forums/t/271418/infected-unable-to-use-computer/ ~ OBI know I am infected, but unsure about where I would start. Basically:My computer was completely fine, my Monday evening regular virus/spyware searches turned up 0 results. Tuesday morning I went on the internet, got a few IE popups (even though I use Firefox). Decided to do a Malwarebytes scan and got over 750 infected objects infected. Let the scan finish and was told to restart computer, restarted and the problems started. I completely lost my desktop, no icons and no toolbar; a few more restarts and I managed to get them back but nothing else worked. Every program says I don't have the rights to access it or the computer has the resources to start.I can't access the internet and any scans I can run stop in the middle and give me the 'system resources' error.I'm not using that computer at the moment, since I'm completely unable to use it.Firstly I must ask, is is necessary to save the dds.scr and rootrepeal scanners directly to the desktop, or can they be moved there after being downloaded to another location? I can't access the internet on the infected computer so I will be unable to download them if they MUST be saved to the desktop. I have already managed to run a Win32kDiag scan (attached).Thank you for any help.

A:Infected. Unable to use computer., No desktop, toolbar, unable to access internet.

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. Please include a clear description of the problems you're having, along with any steps you may have performed so far.Please refrain from running tools or applying updates other than those we suggest while we are cleaning up your computer. The reason for this is so we know what is going on with the machine at any time. Some programs can interfere with others and hamper the recovery process.Even if you have already provided information about your PC, we need a new log to see what has changed since you originally posted your problem.Please download OTL from following mirror:This is THE MirrorSave it to your desktop.Double click on the icon on your desktop.Click the "Scan All Users" checkbox.Push the button.Two reports will open, copy and paste them in a reply here:OTL.txt <-- Will be openedExtra.txt <-- Will be minimizedIn the upper right hand corner ... Read more

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After online researching, I ended up into this forum >> disk 1 is unknown, not initialized, unallocated

I downloaded the Partition Wizard from Jumanji's link, installed, and followed instructions until the end.

After assigning drive letter (G:\), the PW shows that it is indeed assigned to drive G:\ BUT, I still can't see it in My Computer so I checked Disk Management and it still shows the same status/problem as it was from the beginning.

Is/are there any further necessary step/s after assigning Drive letter to the recovered disk?

When I try to close the PW, it says "You are about to quit the program and cancel all pending operations. The changes you have made will be lost."

I don't know what to do from here. Please help

Thanks in advance..

A:Disk unallocated, unable to initialise, unable to assign drive letter

OK, It could be a simple matter.

But I want to have a clear picture of what exactly your problem was.

1. Are we dealing with in internal drive or external drive?

2. Was the drive suddenly not accessible in My Computer?

3. Was it seen in Disk Management? What did it show? Even now you can take a screenshot of how the drive appears in Windows Disk Management and post it
Disk Management - Post a Screen Capture Image

We will then proceed step by step. I am here for the next 11 or 12 hours but peep in once in an hour or two and follow up.

I know you had used PW. But we shall get on to it after you post the Windows Disk Management screenshot.

BTW what is your local time? If you are in USA you can go to sleep and come back after six or eight hours. No problem.

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I am unable to unable to install new apps, unable to open my regisry, task manager is greyed out.
The message pops up "Registry editing has been disabled by your Administrator"
This is newly installed window as yesterday my old also got same message & all my apps/programs crashed, so i thought re-installing with complete formatting of window drive will solve my problem, but even on new window the problem remains.
I have tried almst every option available on net to enable my registry editing but none worked.
This issue is also not allowing to install Malwarebyte for any scan of malware etc.
Plz help me out.

A:unable to edit registry, task manager greyed out & unable to install any app

If you formatted the hdd and installed Windows from a legit source then I would think....if malware is involved...either
an external drive or your router is reinfecting your computer.
What source for Windows are you using to install Windows?

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I am having two problems with itunes. I am unable to download the most recent download 10.6.3 and have been unable to do so since 10.6.1. It says errors occurred while installing the updates. If the problems persist choose Tools>Download Only and try installing manually. When I do, I end up with "error writing to file:C:\Config.Msi\2456585e.rbf" and have no idea what that means.
I am also unable to burn any cds. When I try to, it say disc burner or software not found. I have burned cds in the past.
I have a sony vaio with vista on it and the following:
Tech Support Guy System Info Utility version
OS Version: Microsoft® Windows Vista&#8482; Home Premium, Service Pack 2, 32 bit
Processor: Intel(R) Core(TM)2 Duo CPU T5550 @ 1.83GHz, x64 Family 6 Model 15 Stepping 13
Processor Count: 2
RAM: 3061 Mb
Graphics Card: Mobile Intel(R) 965 Express Chipset Family, 448 Mb
Hard Drives: C: Total - 182449 MB, Free - 104594 MB;
Motherboard: Sony Corporation, VAIO
Antivirus: Kaspersky Anti-Virus, Updated and Enabled

A:unable to burn cds (cd burner or software not found) and unable to download itunes up

1. I'd uninstall the cd burner you are using, uninstall all itunes software, then use ccleaner to run cleaner.

2. Restart your vaio, and install fresh versions of itunes, cdburner xp.



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Hello, So I was recently infected by some Trojans, not sure which ones. But when I rebooted my computer my taskbar was unable to load and only showed a sliver of it at the bottom of the screen. Also i'm unable to drag any desktop icons and my sound drivers are unable to load. I've tried running multiple anti-virus programs such as Malwarebytes and Kaspersky and unable to do so since I receive an error trying to run it. When I try to open Windows Firewall, I get a popup saying "Windows Firewall settings cannot be displayed because the associated service is not running. Do you want to start the Windows Firewall/Internet Connection Sharing (ICS) Serice?" But when I press yes I get an error saying ICS cannot be started. Can anyone help?


I have Windows XP Professional SP3

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Hi all,
under Win10 x64 & IE11 fully patched & updated, since some time I am unable to drag&drop websites to the "Favorites" bar in IE like before. I am now also unable to rearrange existing shortcuts at the bar by drag&drop.
What I already checked:

did reset all IE setting incl. personal settings - no effectStarted IE without addons - no effectTried with another user profile, no effectremoved almost all items from autostart (using MSConfig), no effectchecked folder permissions on my "Favorites" folder, they are fine

Booting Win10 in safe mode, drag&drop works, rearrange worksAdding a website using a button "Add to a favorites bar" worksafter opening "favorites" on the left side of IE and navigating to "Favorites Bar" folder, I was ABLE to rearrange shortcuts there, and the changes were instantly reflected on my "Favorites" bar.
Any suggestions?
I have found this thread with exactly same sympthoms, but unfortunately the "solution" provided there (and somehow marked as answer (???!!!))  is not a solution.
Any suggestions?

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I have Windows 7 Professional version installed. After it boots up and it goes to Login Screen. I click on user name icon and it tries to look for the password and it comes back to same USDER ID Icon. It goes in a loop.

I tried to book in SAFE mode and same thing happens.
I tried to do SAFE Mode in Command network. It does not go to Command prompt. Goes back to same login screen.
It is running on my Leonovo laptop.


A:Windows 7 unable to get the password prompt when I click on user id Icon. Unable to run safe mode with command


I found several users who had the similar issue as yours, they gave the advices may help you, please refer to the link:

Unable to log into Windows 7, no password prompt on welcome screen:

If the problem still persists, I?m afraid there is something wrong with your Leonovo laptop, you may need to connect manufacturer for further help.

Best Regards,
mark the reply as an answer if you find it is helpful.
If you have feedback for TechNet Support, contact
[email protected]

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Hi! I'm hoping someone can help me with this problem... I've been trying to backup my computer to an external drive and I keep getting the error code: 0x8078002A. I've tried numerous times in the past few weeks with no success and the same error code each time. My laptop is a Dell XPS 17 (L702X, Early 2011) with an Intel® Core™ i7-2760QM CPU @ 2.40GHz processor with 8.00 GB of installed memory (RAM). The Windows edition I'm running is Windows 7 Professional. The size of the backup that I'm trying to run is 327.56 GB (and I know there is plenty of space on the external drive to accommodate the backup).The external drive I'm trying to back up the laptop to is a WD (Western Digital) My Book external hard drive that is a 4 TB hard drive. It currently has 1.88 TB free of 3.63 TB according to its properties. I recently performed an "Error-Checking" run with the external hard drive (by clicking on 'Properties' and then the tab that said 'Tools' and then 'Error Checking' and it went through that process and fixed whatever errors it might have found. I had read on some other forum that I should try doing this to see if that would make the backup work, but it still won't work and I'm still getting the same error code.
I read on another forum that you could possibly be getting the error code 0x8078002A if you had a virus or malware or some other type of problem.  I'm not sure what else to try or do...  I do run Super Anti-Spyware Free Edition regularly as ... Read more

A:Unable to Backup Laptop and Unable to Remove VSO Downloader Program

Hello there,From this article, it appears to be a bug in Windows Backup.Can you try using a third-party backup utility? Good choices are Macrium Reflect (for imaging) or EaseUS Todo Backup.Since you have a Western Digital drive, it is also possible to use Acronis True Image WD Edition.Let us know how that goes.Regards,Alex

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When I try to start my laptop the 'Acer' logo flashes with 'press f2 to enter setup, f12 to change boot device, then to a black screen with a flashing cursor but unable to type, then screen turns off and it just repeats over and over. I'm unable to start in safe mode. I don't have the original Windows disc and no access to another computer, at this stage. I have a wireless keyboard and when I plug in the dongle am able to use it. 
If I press f2 then I'm able to access 'Phoenix Securecore Tiano Setup' with tabs for Information, Main, Security, Boot and Exit.
Before the laptop refused to start it was having an error about not being able to write to drive. I ran two programs, one anti malware and the other I think was Glary. I was able to start both in normal and safe mode at this stage.
Anyone have any ideas how to fix this? Dumbed down advice would be great! 
Acer Aspire 4752
Windows 7
Intel Core i3-2350m cpu @ 2.30ghz

A:Windows 7 Acer laptop unable to boot, unable to use safemode

It sounds like your HDD is broken.
Sorry, it really sounds that way.
Ultimate Boot CD has a range of tools that will help you confirm this. (look in the HDD Diagnosis section on the list)
Burn the disk and boot it, run the tool you choose...

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I noticed my BitDefender was not running and sent an email to the company.  They sent me back a response that the licensing code was not valid (after two years) and they had disabled the software (without notifying me).  I downloaded AVAST and immediately started having lots of problems such as unable to shut down, screens freezing.  I unstalled, but the problems continued.  I did a system restore back to the installation of AVAST, but stil having problems  I purchased a new BitDefender, but it will not install.  I tried updating Windows Security Essentials, but it will not install.  I think something has hijacked my internet as it does not come on for a few minutes after I start the computer.  I am unable to start in safe mode to try to install that way.  Please help!

A:Unable to load antivirus; unable to start in safe mode

Exactly...what AV programs are currently installed on this system?
Installing more than one is a known invitation to unpredictable system problems.
Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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I had a folder on my Desktop that just won't delete. I tried deleting it and moving it to another location. It deleted everything within the folder, yet the folder still remained.

I've been having the problem of my Desktop not updating when files/folders are deleted, so I have to manually refresh after a delete to show it gone. Well, the folder decided to stick around. I tried Renaming, Deleting, changing Folder Permissions, Reboot of the Computer.....Nothing seems to help.

If I try to open the folder, I get a "Location is Not Available" along with the "Access Is Denied" error. Going to Properties>Security prompts me that I don't have permission to view or edit permission settings. Under Advanced says the same thing and for Owner it says "Unable to Display Current Owner."

I'm running Windows 7

I have tried looking as some of my questions seem silly most of the time - I looked at the link - Take Ownership Shortcut

I hope that I have done it correctly.

I have trialled it on my desktop and it comes up with a CMD screen and then moves the file. When I extracted the .reg it warned me that it would alter some .tmp files - I read the tutorial and I thought that what I did was fine. I know not to take ownership of Windows 7.

I hope the following information assists and I just want assurance that I did it correctly or if I should have tried another means.

I would rather know that I have done something or I will try extracting to remove ... Read more

A:Unable to move file from desktop - Security Tab - Unable to Display

Try Unlocker. It's always good to have anyway. I've found it very stable and safe to use.

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As mention in the title, unable to activate Maya and unable to see any chat msg on yahoo messenger. I do not know what is wrong with my laptop. When i log into my yahoo messenger and start chatting with other people, i wont be able to see my msg or other people msg as well. And i have Maya downloaded and it wont let me activate, it having a blank screen. I think something wrong with my laptop or maybe out of date drivers.

A:unable to activate Maya and unable to see any chat msg on yahoo messenger

Hello -
can I pop 2 quick questions in first -
1/ Has Maya been working for you recently ?
2/ Do you live in the UK or USA -
Thank You -

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Can someone look at my brothers log?! For some reason his computer can't do an anti virus update and when I go to the add/remove tap it won't let me uninstall certain programs. Also, there are some programs in his add/remove tab that seem weird. Thanks in advance!!Logfile of Trend Micro HijackThis v2.0.2Scan saved at 9:05:21 AM, on 7/15/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16473)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\WINDOWS\system32\spoolsv.exeC:\WINDOWS\Explorer.EXEC:\PROGRA~1\Grisoft\AVG7\avgcc.exeC:\WINDOWS\system32\ctfmon.exeC:\PROGRA~1\Grisoft\AVG7\avgamsvr.exeC:\PROGRA~1\Grisoft\AVG7\avgupsvc.exeC:\PROGRA~1\Grisoft\AVG7\avgemc.exeC:\WINDOWS\system32\drivers\KodakCCS.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\wscntfy.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Mozilla Firefox\firefox.exeC:\Program Files\Trend Micro\HijackThis\HijackThis.exeR1 - HKCU\Software... Read more

A:Unable To Update Anti-virus And Unable To Uninstall Apps

Hi and welcome,

Sorry for delay.

if you still need help, please do the following:

Open Hijackthis
Click "config"
Click "misc tools"
Click "open uninstall manager"
Click "save list...."
Save the list and post the log.

Click bottom "back" button so you are back at main Hijackthis window.
Click "scan"
When done click "save log..."
Save log someplace and post it here.


What happens when you try uninstalling programs?
Which ones out of the list are you trying to uninstall but will not?

let me know also what you have done so far to try & fix the issues.


If it seems I have abandoned you (no reply in ~24 hours) please PM me. My email is flakey and sometimes I dont get reply messeges.

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OS is Windows XP. The computer is 6 years old & have never had problems. Recently I'm unable to access internet Explorer. The white page appears and the "connecting" message...and there it stays. Also, I'm unable to download .net versions 2.0 through 3.5, which appears to prevent me from downloading other programs. One tech tried to assist me remotely & ultimately suggested seeking help from a Windows specialist--thus my finding tech Suppor Guy--great!! --Dutch--

A:Unable to access Internet Explorer; unable to download .net versons 2.0 through 3.5

would suggest system restore to before this happened first.if thats not possible post back

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I just recently installed the Windows 8.1 update earlier today. Immediately after the required restart, my computer has not been working properly. As soon as I log on, the desktop flashes back and forth from the desktop picture to the color of the menu background. It flashes back and forth pretty quickly and while this is happeneing I can't perform any functions. When I try clicking on the internet or anything else it is nonresponsive. I tried doing a system restore but after my computer restarted it said the restore was unsuccessful. I tried it again, as well as trying it from a different restore point but neither would work. I then attempted to restart my computer in safe mode but immediately got a pop up saying: "The instruction at 0x35f7649c referenced memory at 0x35f7649c. The memory could not be rewritten. Click OK to terminate the program." After clicking OK, the popup immediately came back and neither clicking OK or pressing the X in the upper right would make it go away and it would just immediatley pop back up and I could not click on anything else while it was up. Also while in safe mode, my desktop shortcuts and desktop picture were again flashing. I'm concerned I have a virus but not exactly sure how I got it or how to fix it. I have Webroot installed and it alerted me to a potential virus a couple days ago but when I tried to fix it, it said something about my product key expiring it and since it wasn't causing my any problems I ignored it. I also have... Read more

A:Flashing desktop, unable to restore, unable to safe mode

Sounds like incorrect Video driver installed.

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for sometime now adware has taken control of my firewall and I have tried different firewalls with the same problems, have tried zone alarm suite, window live one care and I now have trendmicro 2007 suite installed. Something takes contol of the firewall and opens ports that i'm not able to close. To try and solve this problem I have done reformats and reinstalls of my operating system but the problem remains. I have tried adware, spybolt dearch and destroy, superspyware, avg antispyware and rootkit removers. Before posting this I tried adware again but I get a system error 1810 when I try to use it. I have also had a problem with spybot. When I installed it with trend micro my computer started to run really slow and I understand there is some problem with running the two together. I have also spent hours with trend online tecs and hp but they have not been of any help. I have a hp computer with windows xp home edition and I have Installed all microsoft updates. I can only hope there is someone who can help with these problems. Here is my hijackthis post Logfile of Trend Micro HijackThis v2.0.2Scan saved at 12:16:59 AM, on 10/17/2007Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.16544)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsa... Read more

A:Unable To Stop Auto Runsand Unable To Control The Firewall

Hi mikaija,

If you still need help please post a fresh HijackThis log and I'll be happy to look at it for you.

Thanks for your patience.

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Since starting to run Windows 8.1 a couple of weeks ago I have been unable to open iTunes, Getting the messages. 'The program can't start because MediaToolbox.dll is missing form your computer. Try reinstalling the program to fix this problem' & 'iTunes was not installed properly. Please reinstall iTunes. Error 7 (Windows error 126)'.

When I try to uninstall iTunes I get this message 'The feature you are trying to use is on a network resource that is unavailable. Click OK to to try again or enter an alternate path to a folder containing the installation package 'iTunes6464.msi in the box below'

I have no idea what to do to resolve either problem. I'm not very technical so very simple language would be greatly appreciated.

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Something has taken over my computer. This virus closed my Zone Alarm firewall and AVG Anti Virus programs and I am unable to get them on again! I'm unable to run a HijackThis or run Malewarebytes programs either. The only way I can get online, is via shortcuts in my favorites menu, which I opened from a documents folder.

When this first happened, an "XP Total Security" window kept opening , and doing a scan for viruses at every reboot. Then it would prompt me to a website, to buy a program to fix it.

I was unable to run msconfig to uncheck it at start-up. I am unable to open the add/remove page in the control panel.

My computer is a 2005 HP Pavilion zv6000 series laptop, running XP.

I also tried System Restore, which I tried to run from Safe Mode, but it would not go back to before the problem.

I am unable to run any .exe programs at all.

I tried to Format the drive, but it would not let me do it.

I need this computer to find a job. I wish I could get a new computer one, but I just don't have the money.


A:PLEASE HELP! Unable to scan with HiJackThis - unable to run Zone Alarm or AVG!

I forgot to mention that this virus disabled my web browsers too. It won't let me open them.

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Let's start with I'm a complete noob, but I'm smart and I know how to Google stuff...

I've tried SO many threads and techniques to fix this, but I'm unable to, this has been a VERY deep rabbit hole I've traversed and can't find my way back out.

Let's start at the beginning...

I stopped auto installing updates because I had issues with doing so in the past, so my windows updates stacked up for a bit. (I know, I suck!)

I started installing them all last month and found 4 that would not install, a couple of them seem to be serious and my friend recommend I get them fixed.

I've run sfc /scannow it NOW shows no validation errors. But there were errors the first time.Windows Resource Protection did not find any integrity violations.
I've run dism and it tells me the store is repairableC:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /ScanhealthDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]The component store is repairable.The operation completed successfully.

I've run /startcomponentcleanup:\WINDOWS\system32>Dism /Online /Cleanup-Image /StartComponentCleanupDeployment Image Servicing and Management toolVersion: 6.3.9600.17031Image Version: 6.3.9600.17031[==========================100.0%==========================]Error: 1168Element not found.

I've run DISM and it tells me it can't find the source, C:\WINDOWS\system32>DISM.exe /Online /Cleanup-image /Res... Read more

A:DISM unable to repair, unable to uninstall KB3022345

I followed KYHIs directions and was able to get DISM to use the source pointed to: http://www.eightforums.com/network-s...tml#post512897

The zip file RESTOREHEALTH v2.ZIP has been renamed to IMAGE_HEALTH.zip and is available here:


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I am trying to open a schedule through Internet Explorer and Java. I have the most recent update for Java. When I open the schedule, I continue to get this error message " unable to initiate tubesock. unable to communicate applet after 5 attempts". I have uninstalled, reinstalled Java, restarted my computer, set Java Security as I have been instructed, and I am still getting this message. That message used to display when the Java wasn't compatible but I am being told that the Java I have should work. What else can I do? What else could be wrong?

A:unable to initiate tubesock. unable to communicate applet af

howdy and welcome. What do you use Tubesock for? Last I checked, it was used to download Youtube videos.

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I am having a hard time staying on any web browser (firefox/ IE/ Safari) for any significant period of time in the last week. I keep getting the message of :Blank ( browser) encountered problems and will have to be shut down. I have tried uninstalling Firefox and IE7 but now I can't even reinstall it cause the I keep getting "file corrupted" when I try downloading the program again from the originator's site. I only have safari now and can't install any program cause it reads everything as corrupted. I have used the following programs to see if I can get rid of whatever is causing this problem. SUPERAntisoftware - I keep getting Adware.TrackingCookieSpybot- isn't working anymore...not loading anymoreMalwarebytes- doesn't show anything wrongThe computer has also been running slow and restarts by itself on occassion. I don't know what happened but it keeps getting worse by the minute. Please help...911!update:used Spybot tonight and was able to scan but I noticed the scanning exceeding the files (approx 10 thou) to almost 12 though. That has never happened before. I also noticed those extra files had Zlob on them. The funny thing is that Spybot couldn't find anything wrong. Not sure if this helps.

A:Unable To Stay On Any Browser/ Unable To Install New Programs


By the way, I am running windows XP professional version 2002.
Please help.

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Hi there!

There are similar threads about this problem but since the solution is always system specific, I figured I'd start a new thread.

I'm having issues with a few Windows updates, sometimes they work sometimes they don't but the Internet Explorer update never works. I had IE9, uninstalled it, now I have IE8. Any attempt to update via Windows Update fails (it downloads, installs, but then fails and reverts back during restart)

I have run SFC which finds corrupt files but is unable to fix them. I have attached the CBS log. Hoping somebody can help me with this, it's driving me in-sane!

Thanks in advance!

A:Unable to update Internet Explorer, SFC unable to fix corruption

One of the files it cannot fix, xlog.exe, has been reported as a trojan, please run a virus scan.


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FRST logs...Let me know what to remove
Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version:17-02-2016
Ran by raul (administrator) on RGWORK (17-02-2016 11:42:04)
Running from C:\MalwareCleanup
Loaded Profiles: raul (Available Profiles: raul)
Platform: Windows 8.1 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Chrome)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/
==================== Processes (Whitelisted) =================
(If an entry is included in the fixlist, the process will be closed. The file will not be moved.)
(Softex Inc.) C:\Program Files\Hewlett-Packard\SimplePass\OmniServ.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RtkAudioService64.exe
(Realtek Semiconductor) C:\Program Files\Realtek\Audio\HDA\RAVBg64.exe
(Microsoft Corporation) C:\Windows\System32\wlanext.exe
(Hewlett-Packard Development Company, L.P.) C:\Program Files (x86)\Hewlett-Packard\HP System Event\HPWMISVC.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\MsMpEng.exe
(Microsoft Corporation) C:\Program Files\Windows Defender\NisSrv.exe
() C:\Program Files\Hewlett-Packard\SimplePass\opvapp.exe
(Intel Corporation) C:\Windows\System32\igfxsrvc.exe
(Intel Corporation) C:\Windows\System32\hkcmd.exe
(Intel Corporation) C:\Windows\System32\igfxpers.exe
(Microsoft Corporation)... Read more

A:Laptop unable to upgrade to Win 10 and unable to uninstall some items

Hi TheSentinel,

Please do the following,Uninstall some programs:
We need to uninstall some unwanted/unneeded programs.
Press the + R on your keyboard at the same time. Type appwiz.cpl and click OK.
Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:WSE_Astromenda
Google Chrome Packages
Search Protect
After completing uninstalls, please manually reboot your machine!    If you get the message like: An error occurred while trying to uninstall, just press Yes.    If you are unable to uninstall all programs, please inform me, but continue with other steps.  Scan with Zemana AntiMalware Free:
Turn off the real time scanner of any existing antivirus and firewall programs while performing scan
Please download and install Zemana AntiMalware Free
Double-click software shortcut on the desktop and follow the prompts to install the program .
If an update is available, click the Update now button.
At the end Click Settings > Advanced > ''I have read the warning an wish to proceed anyway'' Click
Auto Launch > Untick the box next
Scan type > Smart scan (Default)
Close all open files, folders and browsers
Click scan now ''Run as Administrator'' and a threat Scan will begin.
When the scan is complete, Press report and send me report.

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Recently my computer has been progressively getting worse, or so it seems. At first all that I was limited on was going to a handful of sites that I tried (Facebook, Hotmail, Yahoo, etc...). Currently, I am having difficulties getting on more and more sites, sites that I had been recently able to get on. In my attempts to take care of the problem on my own I downloaded Malwarebytes, IObit Malwarefighter, and ran recovery manager to set my computer back to factory condition. I knew because I did the recovery that it was going to most likely not work so I saved files and documents I wanted to save on a thumb-drive. Malwarebytes and IObit claim to have found nothing but I can't seem to upgrade Malwarebytes as the program crashes when it scans for an update. Since I recovered my computer I cannot watch anything on Netflix (on any browser), and I still can't access any of the websites I was unable to. I went onto Wikihow and tried to reset my "hosts" file but it seems whatever I did could have just been more damaging than helpful, I am not quite sure. I am running Windows 7 as an operating system on an HP computer. I have looked at threads you have done or solved in the past and some of the solutions that worked for other posters did nothing to cure my problem. Thank you for reviewing my issue and if I need to post any more information to get things rolling just let me know.


Logs Below:
------------------------------------------------------... Read more

A:Unable to access certain sites; unable to download various upgrades...

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Since yesterday it seems I have some mallware.
I have managed to run the Kaspersky TDSS Killer (advice from forums), found something, rebooted.
I have quickly installed AVG Internet Security (trial period) , Mallwarebytes AntiMalware Pro (trial period) .
Now I have scanned with all of these and again with TDSS Killer , and all of them report nothing.
But I am not able to download anything, all my downloads are deleted for virus reasons directly in the browser (IE9). I think that Microsoft Security Essentials and Microsoft Defender are corrupted, because I cannot start any of them, but I think one of them is blocking my downloads. Also my Windows Action Center reports that "Potentially harmfull software detected, but the "Clean" button does nothing.
All of this is happening with AVG and Malwarebytes active.... and no reaction ... so.... need some help

A:Unable to start MSE and Defender, unable to download

After a lot of reading, I have managed to solve this with Hitman Pro and then RogueKiller.
The only thing that is not working is Windows Defender. I can click it in the Control Panel, the service is stopped, but when I hit "Start Now" to reactivate it I get "the specified service does not exist as an insltaled service (code 0x80070424).

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Hey everyone,

My girlfriend has had her computer for well over a year now. Recently it's been crashing alot, mostly with the bluescreen, but on occasion just freezing.
Errorcode on bluescreen is: ***STOP: 0x0000007B (0xF78D2524,0xC0000034,0x00000000,0x00000000)

Recently it has been impossible to enter windows, so we figured it'd be best to re-install windows. All we have is a windows XP CD, which is fine.

But when I put in the CD, it crashes with the same blue screen, I googled the errorcode and I found out that alot of people has had simmilar issues, and fixed it by going into BIOS and changing SATA mode from AHCI to IDE, but i cant find anything in BIOS that allows me to do so..

Here's a couple of the links I found on google, with suggestions on how to fix it.

Hard disk not detected [Solved]
Installing XP: ***STOP: 0x0000007B (0xF78D2524,0xC0000034,0x00000000,0x00000000)? - Cyber Tech Help Support Forums
The computer is Acer

A:Unable to access windows and unable to re-install

I suggest starting all troubleshooting with the following diagnostic tests (in your case, please start with the Hard Drive diagnostics). They'll save you a lot of time and heartache if there is a hardware failure, and you'll have the disks on hand in case you need them in the future:


H/W Diagnostics:
Please start by running these bootable hardware diagnostics:
Memory Diagnostics (read the details at the link)
HD Diagnostic (read the details at the link) - Test ALL of the hard drives.
If you find hardware issues, here's a link to the hardware forums: Hardware Support - Tech Support Forum

Also, please run one of these free, independent online malware scans to ensure that your current protection hasn't been compromised: Free Online AntiMalware Resources (read the details at the link)
There are also free, bootable antivirus disks at this link: Free Online AntiMalware Resources - Bootable Disks
If you find malware, here's a link on how to post in the Security Center: NEW INSTRUCTIONS - Read This Before Posting For Malware Removal Help - Tech Support Forum

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I am running Windows XP Pro on a Dell Desktop.

The initial problems started when I installed Roxio Copy & Convert 3 for use with my PSP. I restarted after the install, utilized the program and then turned off the machine. The next morning I had an error message as I opened Windows that states:

"bcmwltry.exe - Ordinal Not Found
The ordinal 968 could not be located in the dynamic link library LIBEAY32.dll"

This error message does not go away no matter how many times you click 'OK'. I believed that I had found the root of this problem (bcmwltry.exe having to do with my Motorola Wireless Tray Applet). I disabled my wireless card since I am not currently using it, but the error message remained. I then decided to uninstall Roxio.

After uninstallation completed, I was asked to reboot the machine. I did so and that is when the rest of the problems started.

All of my .exe files were now non-recognized by Windows and would not run. I can right click on a program and select the open-with option and choose a program from that list, but if the appropriate program is not listed there, then I cannot run the program.

I then tried to do a system restore to see if that would make any difference.

Then all of the non-recognized files turned into Microsoft Excel files.

I am unable to install any program from the internet. Every time I try to download something, it automatically becomes a non-recognized file and prompts me to search the internet for the appropriate... Read more

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Hi there,

My Lenovo Thinkpad laptop got infected by several pop-ups and unwanted programs over the course of the weekend. I launched Avast anti virus, which got rid of the pop ups, and I've manually deleted some of the programs (fake cleaners, etc.) I did not personally download during the time of attack.

I am currently running windows 10 (dumb enough to click the trial, duh)

The laptop is extremely slow now. I have problems accessing the internet from all major browsers (citing DNS errors on Microsoft Edge, Chrome and Opera). However I am able to access the internet using Avast's Safebrowse internet browser.

I have copied the FRST logs as per the rules.

Thank you in advance.



Scan result of Farbar Recovery Scan Tool (FRST) (x64) Version: 20-09-2016
Ran by Mikhail (administrator) on LIWANAG (20-09-2016 23:06:04)
Running from C:\Users\Mikhail\AppData\Local\Temp\scoped_dir7088_13611
Loaded Profiles: Mikhail (Available Profiles: Mikhail & DefaultAppPool)
Platform: Windows 10 Pro Version 1607 (X64) Language: English (United States)
Internet Explorer Version 11 (Default browser: Edge)
Boot Mode: Normal
Tutorial for Farbar Recovery Scan Tool: [URL]http://www.geekstogo.com/forum/topic/335081-frst-tutorial-how-to-use-farbar-recovery-scan-tool/[/URL]

==================== Processes (Whitelisted) =================

(If an entry is included in the fixlist, the process will be closed.... Read more

A:Unable to access Internet, unable to run Malwarebytes, help!

Please use Upload a File button to attach your reports.

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So sometime I get this weird condition, where I am unable to open any programmes, even task manager will not open. When this happens, I am also unable to shutdown or restart the PC. The only way to solve this is to push the reset button and after the reboot windows runs normally again until the next time it happens. Does someone know what could be causing this? I attached the debug files and my system specs are current.

A:Unable to start programmes and unable to restart

You don't indicate whether you have run any scans. So I might be inclined to run memory diagnostics:

MemTest86 - Offical Site of the x86 Memory Testing Tool


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hi, i bought lenovo ideapad 100s-11lby  win-10 recently  and i give to my freind to use he change password & forget  i am unable access to windows please advice me how to make restore factory settings i try to format with usb in option FN+F12  i can see boot option but when i try to select  up and down arrow is not working kindly help me how to solve my problem

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I have a laptop here. I have been forced to do a repair install on it and when entering the Welcome screen, XP lets me know that the prodict is not activated. Would you like to activate now? Yes No.
Either answer results in a windows shutdown jingle and loops back to the welcome screen to start the game again.

Have tried in safe mode, but the same happens with the exception that it also let me know that Microsoft cannot activate in Safe mode.

I have performed many many repair installs with XP, first time for this!

As a sidenote, wgatray.exe was playing up a fair bit before the reinstall. Lots of red marks in the even viewer.

The cd I am using is a system builder XP SP2 and the key is legitimate.

Any ideas guys and gals?

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I own a HP Pavilion Tablet with Vista Business. I haven't noticed it until just recently that the CD-ROM drive disappeared off device manager. In an attempt to remedy the problem (hoping it was a software problem), I do what I usually do: rstrui. When recent restore dates didn't work, I turned the clock back the oldest state I had, which was back in late September. Next thing I knew, it wouldn't boot properly. It would pass the initial stage but would eventually end up on a blank screen. However, the cursor is visible (and movable). I can't progress through this point. BIOs is unreachable and it cannot boot from CD. I am unsure as to how to proceed from here. Any help would be appreciated, thank you.

A:Unable to Boot; Unable to detect CD

First and foremost, read your manual as to how to do a system recovery. There will be a key or key combo to hit when powering up like F11 or whatever. This starts the system recovery.

Note many of these will overwrite ALL data on the drive. If there is info you need ie work files, data files, etc; I would pull the drive and slave it to a working system. Copy whatever data you need. Reinstall the drive and do the recovery.

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This has been quite an odissey so far and I really need help.

I have an ASUS N51Vf on which I just changed a defective hard drive with a new one, same size and specs as the old.

After a clean windows 7 install all was working fine. I created a System Restore Point. No errors reported, restore point created.

I then tried to restore all my data and settings with a back up I had on a external hard drive.
This back up has been made with LaCie Genie Back up Assistant, a program with decent review online.

After having finished to restore the back up, I was asked to restart windows, which I did.

Windows restarted but then it failed to log in giving an error (which appears to be quite common googling it). A window pop up saying
"Interactive logon process initialization has failed. Please consult the
event log for more details."
If you say ok the windows keeps appearing again and again.

There was no way to access windows whatever mode (safe, normal and all the other boot option appearing when pressing f8) I choosed. Startup repair was as well ineffective (since there was no problem in the startup process itself.)

People online reported the only way to fix this was to check the event log files on another computer. So I installed Ubuntu on the unallocated space I left when installing win 7, I copied the logs files, I went through all the errors in the event viewer of another computer, particularly those in application.evtx, I copied safe version of winlogon.exe logonUI.... Read more

A:Unable to restore, unable to login

Quote: Originally Posted by Plex710

This has been quite an odissey so far and I really need help.

I have an ASUS N51Vf on which I just changed a defective hard drive with a new one, same size and specs as the old.

After a clean windows 7 install all was working fine. I created a System Restore Point. No errors reported, restore point created.

I then tried to restore all my data and settings with a back up I had on a external hard drive.
This back up has been made with LaCie Genie Back up Assistant, a program with decent review online.

After having finished to restore the back up, I was asked to restart windows, which I did.

Windows restarted but then it failed to log in giving an error (which appears to be quite common googling it). A window pop up saying
"Interactive logon process initialization has failed. Please consult the
event log for more details."
If you say ok the windows keeps appearing again and again.

There was no way to access windows whatever mode (safe, normal and all the other boot option appearing when pressing f8) I choosed. Startup repair was as well ineffective (since there was no problem in the startup process itself.)

People online reported the only way to fix this was to check the event log files on another computer. So I installed Ubuntu on the unallocated space I left when installing win 7, I copied the logs files, I went through all the errors in the event viewer of another computer, particularly ... Read more

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Machine run very slow periodically.
But Task Manager says things are ok.
Have run anti virus and anti spyware many, many times. Spyware results are minor issues.
Try to run certain games - Battlefield 2 and Battlefield Heroes are main culprits, and PunkBuster bombs out. (exact message is 'pnkbstrB.exe heartbeats stopped')

Have tried to run RootRepeal several times (6+ times, clean re-boot after each try) and it bombs out (internet disconnected, Windows firewall, McAfee, Ad-Aware are all disabled)
So I do not have the requested Ark.txt file

Was trying to run some Graphic Programs a few months ago for a short assignment and that seems to be the time that I started to have issues. Have un-installed all those programs.

DDS (Ver_09-09-29.01) - NTFSx86
Run by byagley at 10:24:29.14 on Wed 10/07/2009
Internet Explorer: 8.0.6001.18813 BrowserJavaVersion: 1.6.0_15
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.1.1033.18.2047.939 [GMT -7:00]

AV: McAfee VirusScan Enterprise *On-access scanning enabled* (Updated) {918A2B0B-2C60-4016-A4AB-E868DEABF7F0}
SP: Spybot - Search and Destroy *disabled* (Updated) {ED588FAF-1B8F-43B4-ACA8-8E3C85DADBE9}
SP: Lavasoft Ad-Watch Live! *disabled* (Updated) {67844DAE-4F77-4D69-9457-98E8CFFDAA22}
SP: Windows Defender *enabled* (Updated) {D68DDC3A-831F-4FAE-9E44-DA132C1ACF46}

============== Running Processes ===============

C:\Windows... Read more

A:Unable to run certain programs, unable to run RootRepeal

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explanation about the tool. No inp... Read more

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I purchased a new xps13 from dell over two weeks ago.  Currently the laptop is working fine, however, I've tried tried to register the laptop under 'my products' multiple times since receiving the laptop.  Whenever I try to enter the service tag, it keeps giving me an error "Products not found. There’s no match for the Service Tags that were entered."  At first I thought maybe it was because the laptop was new, but it has been 2 weeks now and I'm still getting the same message.
Not only that, but I've been trying to contact dell through email for 2 weeks now and I always get the same "you will get a response in 24hour" reply but nobody ever replies.  I feel like the biggest moron right now because I paid for 3 years of 'premium support' and you won't even answer a freaking email.  I'm pretty close to just returning this laptop and buying a piece of *** macbook because at least apple responds to support requests.

A:new xps13 unable to register for warranty because service tag not found + unable to reach customer service

Was the system purchased direct from Dell?

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Win 7x64
Everything seems to be working fine, but as the title suggests, when i tap F8 the Advanced boot options DO appear, but when i engage "Repair Windows" it just goes into a normal boot. Ive tried booting from my installation CD that i've purchased from Acer, but does nothing. And Yes My CD Drive is working, as well having this set as top priority in BIOS and CD is in good condition.

In addition to this, ive tried using the "Advanced Recovery options" from within Windows itself but when i go to click restart computer, i get an error message, with red-x, stating windows is unable to restart.

Additional info that may be relevant, is that a few months ago, i had a friend work on my computer, because windows wouldnt boot at all. When My laptop was returned to me, everything was fresh, but there was missing programs etc...He said, he had to format the hard drive to get it up and running again.

Anyway i appreciate any help as to what i should i do next, or answer any questions you may have-Thank-you!

A:Unable to access System Recovery in Boot Menu, and unable to boot disk

He said, he had to format the hard drive to get it up and running again.

What type of Windows DVD was used?

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Whatever I do to update java 6.0.18 to 6.0.20, I get the same error code:
"1606, could not find network location :. " (It is a stand alone computer, and no network installation.)
I get this message with online update by jucheck
I get it with online update with jxpiinstall.exe
It get it with the offline installer : jre-6u20-windows-i586-s.exe

And even more comprehensible, I get this error message if I try to uninstall Javan6.0.18
(I thought I make a clean installation after, but that is impossible too.)
the update from 6.017 to 6.018 went easy without any manual handling required.

I use: Vista sp2, on a Acer Aspire 5810T

A:unable install update java 6.020, and unable uninstall java 6.018

Hi -

See if Revo can take out ALL existing Java installations --> http://www.revouninstaller.com/revo_..._download.html

Also try the Windows Installer Cleanup Utility --> http://support.microsoft.com/kb/290301

Let Java check your Java installation --> http://www.java.com/en/download/dt_v...s_jre=1.6.0_18

Regards. . .



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