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Chromebook 14 Audio Jack Not working

Q: Chromebook 14 Audio Jack Not working

When I plug headphones into my audio jack, the only way to get sound through them is to press down gently on the connection. Help? HP Chromebook 14, q-063cl, model number FALCO C2B-D7R-G6A-A5G

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Is the audio port soldered to the board? If it is, is it possible to replace the board myself (are the parts available for purchase) or do I need to send it in for replacement?

A:Chromebook Thinkpad 13 Audio Jack or Motherboard replacement

It is soldered.
It looks like someone could replace the board if they could find the part.  eBay is a common source.  You may be able to find the part number you have here:
It would be a system board or planar

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I have the ThinkPad X1 Carbon.  My headphone is perfectly fine. When I plug into the headphone jack, there is no audio from the headphones just the speakers. I plug and unplug my headphones several times to make sure but the audio still plays through the speaker. I tried this with 3 other headphones and the same happened. I tried everything to fix the issue: updating the drivers, changing the RealTek setting to multi-stream, setting the Speaker/HP as default, etc. you name it. When I plug in my headphones, it doesn't appear as a device. I don't think it's a hardware problem. Everything was perfectly fine before but it suddenly stops working. Please help!

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I had audio issues, speakers would intermittently not work.  I upgraded the driver to sp76702 per the following advisory: -------------------------------------------------------Document ID: c05288869Version: 1Advisory: HP EliteBook and ZBook G3 - Audio Not Working After Reboot, Speaker Icon Has Red X------------------------------------------------------- After the upgrade, I can no longer get audio through my docking station or the speaker jack on the right side of the laptop.  Tested my external speakers with a different source (smartphone) and they work fine.  I submitted a case today with HP.  

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My Desktop Dell Inspiron 3650  purchased in October 2016 and I can't use Skype on it.
I can hear the other end but they could not hear me. Many a times I consulted with the representative Dell online and always they understood that my head phone is not working.
Actually the audio port at the back is not working. I never used its audio port.
Now I want to solve this issue as early as possible.

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Ever since I took my graphics card out to clean no audio has been coming out the Audio Jacks (the case and the one directly on the motherboard).
All devices are detected when plugged in and do work when used on other devices. Drivers are up to date, all devices are enabled and selected as my default device. Sound does come through TV's speakers when plugged in via HDMI.

Much love Jerry

OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD Ryzen 3 2200G with Radeon Vega Graphics, AMD64 Family 23 Model 17 Stepping 0
Processor Count: 4
RAM: 8074 Mb
Graphics Card: NVIDIA GeForce GTX 1060 3GB, -1024 Mb
Hard Drives: C: 1661 GB (984 GB Free);
Motherboard: MSI, B350M GAMING PRO (MS-7A39)
Antivirus: Windows Defender, Enabled and Updated

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Hi, I am using HP ENVY 15 X360 PC since 1 year 11 months it was working nice but from yesterday night onwards my laptop auido jack stopped working.  I have restarted and shotdown sometimes, though its not working.  I thought audio driver got issue but it shows drives is upto date. Am just worrying that  my lap top warranty period got expired.  I really want to know that still u guys able to give support or not.  I apprciate if u guys give me a solution to this issue.   Thanks in advance.  Regardsavinash 

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hi, can anyone help me? I have a hp dv67216tx. In this laptop audio is not working and head phones jack is not even detecting as plugged in! I have installed all the necessary drivers from the Hp support website.  Did anyone face this problem.  Is that a hardware problem or software problem ( In my device manager it is showing as working)

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I play on a gaming PC so always I use the headset I have to play with others. Before I would have to twist the two plugs (headphones+mic) a bit in order for me to get the message "You have plugged in a headset". Now after switching Power supplies I don't get that message whatsoever. It seems as if those jacks as well as the ones on the back don't work and do not respond. I can't set my headset sound device as my default because it says my headset isn't plugged in. I've tried this for multiple headsets and speakers and have gotten the same results. The USB Jack is fine just those small circle hole jacks that you are supposed to plug in for headsets and speakers. Same Jack like the one on the iPhone. Sorry, I don't know much about computers so it's a bit hard to explain but please help.

A:Audio Jack Not Working

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Good Evening all !
I received a Fujitsu Siemens Laptop with Windows Vista basic on it, wich had to be reformated. After that, I've installed all drivers, and everything that it suppose to have.

Everything is working perfectly, all the drivers are ok, but the two plug (Mic/Audio) don't work. The computer's speakers work fine, the problem is just with those sockets.

The owner of the PC told me that they were working fine before... !

Well... any ideas ??

Thank's in advance !

A:Audio/Mic Jack's not working...

Question solved... reinstalled the drivers !
Thank's anyway !

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Audio jack is not working in my laptop Dell Inspiron15 series 3521.
When i plug my earphones in the audio jack of my laptop and play music then audio is played in speakers not in earphones.

A:Audio Jack Not working

You didn't say which Windows version and bit version is running in that Dell laptop.

What's the exact "service tag' number and/or "express service code" number on it?

Have you checked its volume control and sound properties settings?


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Hello,I am using Lenovo G50-45 series, I just Installed Win 8.1.It automatically looked for the drivers and installed(Microsoft drivers)Everything worked both the audio from the laptop speaker and headphone speaker(That to headphones doesn't go all way into the port slight copper visibe and only left side works no sound from right) So i move on Lenovo support and downloaded the audio driver(conexant driver) and all other driver and installed it.After Reboot, No sound from the laptop.Only I can get it from Headphones, that too like only on left side.Then I revert back to Microsoft driver.Now i can get sound from speaker still the problm with headphones. My question is??why after installing lenovo drivers am losing the soundthe why headphones working only on left side( checked with other headphones same problem)please any suggestions 

A:Lenovo G50-45 Audio jack not Working

If only a single "headphones" port is present it may be a "combo" port and need an adapter to make it work right. I would advise to contact Lenovo Support, speak with a rep to see if they have that part.Good luck.CB

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Hi all-I'm hoping this community can help. When I plug in my headphones (just the pair that come with my iPhone), nothing happens. Not a thing. It's like they're not even there. The speakers just keep working, and there is no registration of the headphones even exisiting. 2 days ago, the audio jack/headphones worked like a charm. Now nothing. I've tried a bunch of different video tutorials, but they all assume that the computer detects the headphones. This is not happening. I have tried reinstalling the drivers, and nothing. I've reached the limit of my expertise. Is this a hardware issue? Do I need to take the thing in to get it fixed? Thanks for your help!

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Hello, Last month I built my own computer. I am having a problem with my Front I/O audio jacks.

- Headset is Beats by Dr. Dre Solo HD

- I have went into BIOS and enabled my Front I/O

- My front I/O is properly connected to my Motherboard

- My driver is Realtek HD R267 (Newest driver)

I have looked up this problem for quite some time but can't find a way to fix it. People have said to go into Realtek Audio HD Manager and click on the folder next to analog and untick disable front detection. I don't have this folder.

Any help is appreciated i'm 16, this is my first computer build myself. If you need anymore details just ask me below.

Thank you.

A:Front I/O Audio Jack not working.


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Since yesterday my laptop has been doing something very weird. I can't get any audio through the headphone jack. The laptop's speakers work fine. When I plug in the headphones then the sound continues to come out of the speakers. When I check the sound devices it shows that the headphones are plugged in (the audio test works with the headophones) but the music will continue to play through the speakers. What's worng here and how do I fix it?


Acer Aspire 7720G
Windows 7 Ultimate x64

A:Audio jack not working properly

If you haven't changed any sound configuration, try a System Restore back to a date when it did work properly. This may fix the problem.

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I have in the last 6 months bought a new PC that came with vista, ever since I have owned it the front audio jacks have not worked in the "Realtek HD Audio Manager" it doesn't even show as something is plugged in.

I have become very annoyed at this as time goes on as I notice how useful it is so today I just decided that I will try it in Ubuntu and the front audio jacks work perfectly I can get sound out of the headphone jack and can record with the microphone jack!

Darn you vista!

Can anyone help me with this problem?

A:Front Audio Jack not working

It is NOT a Vista issue, call the OEM and have them help you fix it.

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I am currently using an Asus laptop with windows 8.
The laptop only has 1 usb port and an audio combo jack.

I have bought several headsets with mics with either the combo audio cable or one with the 2 cables and used s connector to plug them in to the audio jack and the mic won't work. The headphones work fine and sound great but no matter what I do it will only pick up the mic that comes installed on the laptop.

This is not a problem if I use the usb port but that is no longer an option since the tracpad has stopped working.

I've tried several solutions I've seen posted on the forms and so far nothing has worked. Is this a lost cause for me?

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I just bought a Yoga 900, with windows 10 64-bit on it. When I do plug a headphone in the jack, the computer doesn?t recognize it ( no pop-up window saying ?you just plugged a device into the audio jack?) and of course the sound go through the speaker and not through the headphone. I have uninstall the realtek driver (version, reboot the computer, reinstall the latest driver (version, But it?s still not working. I have also uninstall the latest driver, and reinstall the previous one, without any result. The problem does not come from the headphone as it is working on other Lenovo yoga product.I have also downloaded the latest driver for the BIOS in case of? but no change. Is it really a driver issue or the jack plug is faulty? Any suggestion to make it work?

A:Yoga 900 - audio jack not working?

Hi  Bgeorges,
Welcome to the Forums  
As per the query we understood that you are facing issue with the audio jack in your Lenovo Yoga 900 laptop.
Connect an earphone and right click on the speaker icon in the taskbar, if the speaker icon is not present on the taskbar go to control panel select sound option. Under this select playback devices and check if the earphone is detected if yes select and click on set default and check.
Let us know the result.
Best regards,         

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Hi This laptops only 6 weeks old and barely used.   1) Windows Hello face recognition stopped working after the Windows 10 Anniversary update.  Latest drivers are installed from your site but still no luck, just says: Sorry, something went wrong.Couldn't turn on the camera. Make sure it's working properly.   2) The headphone jack doesnt work...  Plug in headphones and the sound cuts off from the speakers, but nothing comes out the headphones...  unless you open 'Sound Properties' and goto the 'Recording' tab.  As long as that tab is open,  sound comes out the headphones... very strange.  I have updated to the latest driver from your site and tried different versions, all the same.  3) Occasionally im getting graphics card artefacts displaying on the screen,  and it often struggles playing back video from youtube / amazon prime etc..     Any ideas? Thanks

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Hello, I am using the Yoga 900-13ISK Signature EditionI am running Windows 10 Professional Version 1607, build 14393.321My realtek audio driver version is 10.0.14393.0 from July 15, 2016. I recently updated my audio drivers to the version listed above. I hear no audio from the speakers and when I plug in headphones I hear a "heartbeat" sound, a continual thumping of around 4 beats per second. The headphones and speakers were working before the driver update. I also sometimes use a USB Thinkpad Display Link and when I plug my headphones into the audio port there the sound is fine. I do get a notification from Realtek when I plug in and unplug the headphones. I have uninstalled and reinstalled (with reboots in between) multiple times but I have not been able to get this working. Please advise.My issue is similar to this existing post https://forums.lenovo.com/t5/Lenovo-Yoga-Series-Notebooks/Yoga-900-audio-jack-not-working/m-p/221025...

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The audio jack on the back works, just the one on the front doesn't work.I googled to find a fix but i didn't find one that works for me.What i know right now is that the front's device is using avnex virtual audio device and the one I'm using (the back) is realtek high definition audio.I'm not pro at these stuff so sorry if you cant understand what I'm saying
help is appreciated
pic(s) if needed VVV

A:Front audio jack not working?

Hi taikor,
This may be stating the obvious but if you haven't tried this may work.
As per your screen shot click on the top speakers >set default should light, click on it> click OK > exit.
Hope that might help you

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For some reason my audio and mic jack doesn't work at the front of the computer. I tried unplugging and replugging the F-Audio jack cable in my motherboard. I also have realtek "Disable front jack detection" checked off in the box. Any other advice to fix this? Thanks!

Edit: The audio jack does work, but I need to tweak my Mic cord but noise only comes from 1 ear. So must be a damaged audio jack im guessing.

A:Front Audio/Mic Jack not working.

Hi ad84555,

Do you have another Audio cable to test and see if its the cable/connection and not the Audio jack?

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Hi i am having problem my Audio jack on my vista laptop has stopped working. it was working fine earlier this week. But now when i plug in my headphones it does not tell me that something is plugged up to audio jack. what could be my proble. please help me cause i am not very smart on computers

A:Audio jack on vista not working

It might not be the jack that is faulty,it might be the headphones,have you tried other headphones?

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Ok, i have an Alienware x51 and the front headphone audio jack has stopped working. I will admit that i tried messing around with the settings on my computer to solve an issue with sound in a game but, this made it worse. 
When i plug in my headphones and do an audio test with Realtek i can hear the sound but it is so low that i have to make the whole room silent to hear it. This also happens with my speakers too and any other device.
If it is a problem with the audio jack and not something to do with settings can i follow up on my warranty? Or does this not come under it? 
I really need help because i am now forced to use the normal sound coming out of my monitor and it is very bad quality. Any help will be appreciated!
Thanks in advance!  

A:Front audio jack not working!

Same issue and one of very many issues I have had. I can say with confidence I will not purchase another Alienware system.

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I'm running a Dell U3415W monitor connected via HDMI, using the monitor speakers.  When I plug headphones into the top audio jack, a notification pops up informing me I have done so, but no sound comes from the headphones and the monitor speakers continue to play.  If I do the same thing using the rear audio output, the monitor speakers cut off and audio is routed to the headphones.  This worked on my XPS8300.  What am I doing wrong?

A:XPS8900 Top Audio Out Jack Not Working

I have the same problem !

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(windows 7 ultimate)
There is some loose contact problem with my rear audio jack. So, i want to use my front audio jack. How can i make it start working?
I cannot also find Realtek HD sound effects manager in the control panel.

A:Front audio jack not working

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Hello Everyone

Last week I was changing my Graphiccard a few times to test another one and finally installed my old one back in. After I restarted my Computer all rear audio jacks as well as the front audio jacks stopped working. I can safely say, that it is not an issue with my Speakers.

I already tried uninstalling and reinstalling the Realtek HD Audio drivers numerous times, everytime getting different results. Sometimes the Speakers are not visible at all on the choose audio output screen and sometimes they are, but they never seem to work. My Headset( Connected via USB) and my Monitor speakers( Connected via Dvi to HDMI Cable) work fine. There is also at all times the Realtek Digital Output listed, which I don't know the use of.
Inside the Realtek Audio Manager i can only choose options for the digital Output. When i chose to disable the front jack recognition inside the Manager the speakers would show up, but the test sound didnt give any sound whatsoever. However when plugging in headphones to the front green jack, the speakers started a deep humming sound. I could even control the volume of this sound with my computer volumesettings.

Here the front jacks arent visible because i disabled them, without any progress, in the bios.

I also had a look at the cables connecting the front jacks with the mothereboard and made sure there was no loose contact. The speakers are connected to the green audio jack. The volume on both the speakers and the pc is turned on. Befo... Read more

A:Rear Audio Jack Not Working at all

If you have HDMI cable connected to the PC, Windows will automatically set the HDMI as default audio playback device and in that case the regular PC (Realtek in your case) audio out jacks will be disabled.

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I have an Lg Flatron E2350 and the audio jack has suddenly stopped working......It has worked previously. There is an Headphone out jack for the Hdmi port located at the back of the monitor. Is there a way to fix it this? It won't work with anything and it's kind of aggravating...Anything helps. Please and thank you.

A:Monitor Audio Jack Not Working

If the monitor was unplugged or had a power outage,
it may have reset.
Check the menu on the monitor for volume control and muting.

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My self built computer recently had a change of motherboard, I now have a Asrock N68C-GS FX.

The front cases' and computers back audio jack are not working, I have tried numerous headphones and speakers.

However my USB headset works perfectly. My drivers are all up to date, I'm struggling to think a reason why it's not working.

Any help greatly appreciated.

Thanks, lee.

A:Audio Jack not working, but USB Audio is.

I would check your motherboards connectors, check your manual for audio connections

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My laptop only has one combo audio/microphone jack, and I can't get the microphone to work at all. I just bought a new headset that came with an audio/microphone splitter specifically for the purpose of using it on this laptop. While the output works fine, the microphone input is absolutely ignored.

I am 100% positive this is an audio/microphone splitter (and not just an audio splitter) as it has 3 rings on the end of it (indicating that it is compatible with using a microphone), and one of the input jacks even has a microphone icon on it. Realtek Settings are nowhere to be found in Control Panel, and I couldn't seem to find anything in the system sound settings that would help me either.

I've already spent money on this new headset, so as you can imagine I'm pretty frustrated that this is not working, and I really, really don't want to spend any more money. Any help would be greatly appreciated.

A:Microphone not working with combo audio jack

Does anyone have a solution?

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I recently got a new computer with Vista Home Premium x64, and it is working great except that my front audio jack is not working properly. I wasn't the one who assembled the computer, but I know it is connected correctly because when I right click on the speaker icon in the taskbar and select playback devices>headphones>properties>enhancements and click "preview" it plays out of the front audio jack perfectly. However, it does not work with any of my applications.

Is there some setting I have to change to switch from between the speakers and headphones in Vista? Is this likely a driver issue? Any help would be greatly appreciated. Full specs are listed above.

A:Solved: Front audio jack not working

Have a look at Device Manager/Sound-Video-Game Controller.

Right click items shown, then check for –Enable, update driver or roll back.
Also check - Other devices, if listed.

Not quite sure of your total system connection set-up?? Have you two audio outputs?
Speakers - rear connection, headphones - front connection.

Utilising both outputs may disengage or mute one of jack sockets.

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I have discovereed, when using the single combo jack on My month old Lenovo u30-70  the sound will work on the headset,  but not the mic. (typical audio headset for phone) i have tried 3 different headsets, but none work. the microphone on the front of the laptop works.
I need to use the combo jack for skype. 
Solution?  thank you! 
Mod's Edit: System model added to front of Subject line to improve visibility / clarity.

A:U30-70 - Combo audio jack microphone not working

If other people have this problem, I had to send it back to Lenovo. they installed a new card. Apparently it was broken when it left. thankfully it was still under warranty. 

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I got a brand new computer. Motherboard is a Gigabyte GA-78LMT-S2P. Operating system is Windows 7 Professional 32-bit.

Brought it home, it installed a .net update and restarted and since then, I've had the infamous RealTek pop-up problem. Keeps telling me something is plugged in then unplugged in the front jack. Repeatedly. And nothing seemed to stop it. So after much troubleshooting and even uninstalling the drivers and reinstalling and even unplugging the front jack all together, I finally gave up an disabled it in the realtek manager so the bubble popups would stop happening. I was much pleased by this as perhaps I could get sound now. I was so wrong.

I plug my speakers into the rear jack and they do nothing but produce noise and static. Thinking maybe the disabling had something to do with it, I re-enabled the front jack but still the same problem. I even told it that the front and rear were separate and to not disable the rear when the front is plugged in (since it seems to want to tell me something is there when it's not). Something I did notice is the fact that when I disabled the front jacks, in the realtek manager, both the audio and mic jacks are highlighted, instead of greyed out like the rear jacks that don't have anything plugged into them. No idea why, but at this point, whatever. lol.

So I'm at a loss here. I have no idea why it's doing what it's doing (other than realtek is obviously not so great). I found other topics on the pop-up problem he... Read more

A:Rear audio jack not working properly

Go to the Gigabyte web site and download the motherboard chipset drivers and the RealTek sound drivers. Install the chipset drivers first then install the RealTek and see if that helps. If not, I would contact Gigabyte about the problem.

I just built a new system with a Gigabyte Z77 UD5H motherboard. 3 weeks and so far all OK, including RealTek.

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Hi, I just gave m laptop to be repaired in HP and when I got back, the audio jack (Headphone) was not working. The speaker is working fine but the audio jack is not working at all. I couldn't even find the headphone in playback devices. I tried to upgrade my Laptop from windows 8 to 10, but no luck there Laptop Model: HP ENVY TouchSmart 4 UltrabookOS: Windows 10 (Upgraded from windows 8). All updates are installedProduct Number: D2X03EA#ABD I tried all the options I could find on the internet. Please help. Thanks and Regards,Vivek

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Hi, My front audio jack does not seem to work. When I plug in my headphones into the rear jack, it works. I have tried reinstalling the audio drivers from the Lenovo website. There also does not seem to be a separate front audio jack device listed under playback devices, if there is supposed to be any. What should I do? Thanks,Horace

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Hi Forum! I have a new T470. From the Specs I can see itīs equipped with 4 pole, 3.5mm (TRRS) jack combo.  I tried to plug old/basic earphones and it seems they are not recognized at all, sound continues to come out of laptop speakers. Side note, earphones work fine on phones, they are 4 pole, 3.5mm as per picture. Any hint on whatīs the problem? Thanks!  

pic.jpg ?66 KB

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Hi, I have hp envy 23 monitor. I am trying to connect my external speaker to monitor audio jack but it seems not working. Monitor do have beats audio logo. I have tried different headset but still not luck. can you please help!

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Hey folks,
I have Lenovo G500s windows 10 laptop Whenever I plug in my headphones to laptop, sometimes sound comes from laptop speakers and sometimes sound comes from my headphone. I had re-installed audio drivers and I even tried with new earphones, but still problem persists. Please help me out to identify why my laptop is behaving is this? I am facing this problem even before updating to windows 10.

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My Dad used to use the laptop that me and my Mom share, and he did something to the settings on the computer (I don't know what, or else I would have fixed it myself.) which allow you to use a USB mic, and he disabled the microphone jack on the computer.
I really want to find out how to change it, because I'm planning on doing TF2 livestreams, and I need the mic to do so, and if I can't find a way to fix this, then I'm going to either have to use one of the crappy USB mics we have, or I'm going to have to convince my Dad to let me use his 300$ mic, which won't be easy. :/

A:Audio Input Jack on Computer Not Working

Control Panel > Sound > set analog microphone as default recording device.

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I bought the laptop around 3 weeks ago and everything was working fine, up until a few days ago when all of a sudden the audio jack stopped working. When ever i connect a pair of headphones or headsets it doesn't seem to work. I've updated all audio related drivers, tried different headphones and headsets and even performed the dell support assist system scan and still no use. The speakers work just fine.  

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Hi! This is my second problem with the same Aspire E15 (I posted previously about not being able to disable pinch-zoom on the touchpad). Now the 3.5 audio jack won't work. The first time I plugged in a set of headphones, I got a pop-up asking me to specify if I was using headphones, a microphone or line-in, and I selected headphones. But it didn't work, and the audio continued playing through the speakers. I've tried plugging in several different sets of headphones, and it's the same with all of them. Did I somehow accidentally set the audio jack to mic or line-in? If so, I can't figure out how, and I can't find anything in the system settings that would allow me to change it.I'm assuming that USB headphones would work, but I don't have any and can't really afford the expense right now. It's a brand new computer and I don't understand why some so basic as the headphone jack isn't working. I'm actually really surprised they'd combine the headphone jack with the mic and line-in jacks. Seems like they're overcomplicating something that should be very simple. Can anyone help, please?

A:Audio jack not working on Aspire E15 (model ES1-51...

with headphones plugged, right click on the speaker icon near clock and date.choose playback devicescheck if headphones are listed, if so right click it and select as default device. also check on control panel, under audio, if you have any Realtek HD icon, click this and have a check about any settings related to headphones.

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I have related problem, but with diff. specs. can someone help me?

A:Front Panel audio jack not working

Tell us about your problem. Is it the headphone jack or the microphone jack or both? Has it ever worked?
If its the headphone jack, what type of headphone are your trying to use?

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Hi, I just gave m laptop to be repaired in HP and when I got back, the audio jack (Headphone) was not working. The speaker is working fine but the audio jack is not working at all. I couldn't even find the headphone in playback devices. I tried to upgrade my Laptop from windows 8 to 10, but no luck there Laptop Model: HP ENVY TouchSmart 4 UltrabookOS: Windows 10 (Upgraded from windows 8). All updates are installedProduct Number: D2X03EA#ABD I tried all the options I could find on the internet. Please help. Thanks and Regards,Vivek

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Hi all,

I've just installed Windows 7 and was very happy to see all the hardware working, even my Realtek HD Audio sound card, except the front jacks.

On windows XP I could solve this by with the Sound Manager that comes with the realtek drivers, and select the "Disable front panel jack detection" check box. Unfortunately, after installing the Vista drivers, I could not start he Sound Manager app beause it said it worked only on Windows Vista.

So, if someone knows a way I could start the manager or how I could set the "Disable front panel jack detection" by modifying the registry, or ofcourse, any other way to make the front jacks work, please help.


A:Front jack not working for Realtek HD Audio on Windows 7

I installed it and run it as is and have no problems, everything's working. I don't have to run in compatibility mode or anything. Maybe uninstall it and reinstall

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I cannot get beats audio working via front speaker headphone jack following upgrade to windows 10. Can you provide a link to the relevant drivers please? Error Message from windows update : ? IDT - Audio Device - IDT High Definition Audio CODEC - Error 0x8007001f

A:Beats Audio not working on front headphone jack

I tried to download drivers from HP but keep finding this message: HP encountered an error while trying to scan your product.Please verify your product is powered on and connected, then try again in a few minutes.Or, view all available drivers for your product below. HP has no problems identifying my PC, details as below: Product name = h9-1335eaProduct Number = C5V41EASerial Number = [Personal Information Removed] 

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 P52 Lenovo ThinkPadWindows 10 I have an issue with my laptop in which when I plug my earphones in and start the laptop then my earphones works fine.I do not see any 'headphones' in the sound settings.Rather the sound is using ''Speaker/HP'' as the default and playback device.But when I plug my earphones out and plugin them back in the sounds is coming from the laptop and not my earphones.The playback device is still ''Speaker/HP''. I have installed the latest driver:  https://support.lenovo.com/gb/en/downloads/ds504007I have ran Lenovo Vantage and updated the Bios and other drivers.I have been to Device manager, disabled and enabled the driver but it does not help.I have tested with other earphones and confirm its an issue with the laptop.I have ran windows updates. I am unable to install Realtek audio console from the microsoft store as my company blocks access to installing apps from the store.As mentions If I restart the laptop with the earphones in the jack then they will work but once removed it will not work until the next restart. I have been searching the internet and followed many guides but I am unable to get it working.Perhaps this is a hardware issue?? Any advice is appriated. 

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