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XPS 15 9550 crashes when the lid is closed while not plugged in, or if unplugged after lid is closed.

Q: XPS 15 9550 crashes when the lid is closed while not plugged in, or if unplugged after lid is closed.

While the laptop is plugged in, closing the lid works properly (in my case, sleeps) and when the lid is subsequently opened it wakes correctly.
If I close the lid while unplugged, the laptop seems to power off hard - the front LED goes out immediately, and when I open the lid the machine boots from cold. The event viewer shows a critical Kernel Power error.
If I close the lid while plugged in, the front LED blinks - I assume this means going to sleep?, but then if I unplug power the machine powers off hard - same reboot and critical error when I open the lid.
I have 1.2.21 firmware.
Any ideas how to fix this?

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Preferred Solution: XPS 15 9550 crashes when the lid is closed while not plugged in, or if unplugged after lid is closed.

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


Anyone else have a problem connecting to this laptop when the lid is closed?  I have my software development environment all set up on this machine and everything customized the way I like.  I had to abandon it for a while because of bsod issues, but the latest BIOS seems to have fixed fix that.  I was ready to have hope again, but then the "Intel HD Driver has stopped working" (over and over again) issue came back.  So I decided to use another, less powerful machine and remote into this one to do my development work.
But I can't remote in when the lid is closed (Yes, I have set the power options appropriately and the firewall is set correctly -- I can remote in, no problem if the lid is up). 
This machine is a bad joke.  I have had it since November 2015 - almost half a year.  The re-installs and the troubleshooting have cost me (in my time) much more than what I paid for it and, during the brief times when I had hope and thought it was working, sudden "HD Driver has stopped working" problems have undermined my professional credibility as a developer during desktop sharing sessions.
The only happy thing is that I never had enough hope that it will work to actually waste more money on a TB15 dock. 
If anyone has a quick solution, let me know.  I am past wasting lots of time trying several combinations of drivers.  Been there, done that. 
No computer purchase in 25 years as a software developer ha... Read more

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Hi,I own a DELL XPS 15 9550 with a 4k screen, and in general, have no complaints about it. The major issue I encounter is when plugged in an external monitor (TV) by HDMI. With the lid open, no issue, I can watch HD movies with great performances. The problem occurs when I close the lid or choose to display the screen on the external monitor only. Videos lag heavily, and the video stream renders poorly. After some digging, I found out that it was probably some sort of "power saving" mode automatically enabled with closed lid. I found this topic documenting the same issue. 
Problem is, I can't find any useful setting on the BIOS that could result in those poor performances. 
Any help ?
Thanks !

A:XPS 9550 - Poor performances with closed lid

Hi RAlbasini,Thanks for posting.I see you've tried various things to resolve your issue.  Have you seen this one?http://dell.to/2y1Ouwf

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Hello,Everyone appears to have issues with the dock such as a port not working or stuttering or resetting. But I am not having ANY of these issues. The only issue I am having is I cannot close the lid with an external monitor. I have already changed the settings on the XPS 9550 to "Do Nothing" when the lid is closed both on battery power and without. I also plugged it into the power adapter just in case.
What happens when I do close the lid is the external monitor goes to sleep and ALL peripherals connected no longer work (including display) after opening the XPS again. I have to restart the computer for the dock to work again.
No overheating issues, no fan issues, no stuttering, other than this small problem. Anybody have any solutions? 

A:XPS 9550 TB15 dock combo, closed lid issue?

This isn't a TB15 issue. I've seen the same problem with third-party USB-C video adapters. I believe it is a power management problem. If you're using Windows make sure your power management features are configured so that when the laptop lid is closed Windows will "Do Nothing" when you're connected to AC power. (YOU DID THAT.) If you're using a Dell monitor, I found that some of them have hyper- aggressive power management features. On my UP3216q, there's a setting to disable the monitor sleep feature but it doesn't work. And there is almost no delay between when the monitor loses the picture signal and it begins its sleep countdown. If I reboot my XPS 15 9550, the monitor will be asleep before the machine comes back up. I'm using Windows 10 and I also have some questions about the power management features there. In fact the whole settings/control panel dichotomy is really screwed up.
I have an additional problem with closing lid — it can cause the monitor to blink on and off. This seems to be a Dell laptop to Dell monitor problem. And it may be 4K and/or USB-C related. Here's how I solved the problem, and you're not going to like it. But I'm getting used to it: I just tuck the laptop under the monitor edge and leave it open 3 inches.
By the way, I'm not having any problems with the TB15 either. In fact I just ordered a second one. You really have to keep up to date on the drivers and firmware, though. The ones... Read more

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Hello everyone,
I have my xps 15 for a few months now but still I haven't found any solutions for my problems.
1st Problem:
Whenever I boot windows (or sometimes after energy-saving mode) the keyboard just doesn't work at all. I already tried waiting for a few minutes and smashing every button on it, nothing made the keyboard working again. To solve this I have to restart the computer after that it works.
2nd Problem:
Whenever I close it while running, it just won't "wake up" again. The power-button-light lights after opening the laptop but the screen stays black.
3rd Problem:
Sometimes when I want to boot windows it just won't. I see the "DELL"-logo then the few blinks at the top-left corner of the screen (A white '_' blinks 3 times) and after that nothing happens.

So these are my problems. I hope somebody can help me with these because it's very anoying if I have to start the computer twice so that it works like it should.
If you have any more detailed questions please ask them.
sincerely SgtDomo

P.S.: I have most of the "recommended" drivers installed but if you think I am missing one, please also tell me

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I own a Dell XPS 15, with 4K screen (touchscreen), 1TB SSD, 16GB Ram and GTX960M.
I have several Issues with the laptop, concerning both the audio and the general usage of it.
For the audio, it works fine until I plug my headphones in and out again. After plugging my headphones out, there is no audio what so ever and when i plug my headphones back in there is no audio either. I tried connecting to a Bluetooth device and this works fine. However, I have several high quality non-Bluetooth headphones which I would like to use without having to restart my laptop every single time.
The general problems are a bit more concerning to me as one of them is about overheating my laptop.
After I close the lid of my laptop and put it in my bag I would assume that it is sleeping and that nothing will happen. However, several times when I take the laptop out of my bag it is super hot and I can almost not touch it. The fans are and processor are maxed out for some reason but when I turn my laptop back on there is nothing working on the background. 
The other general issue I have is which I am guessing is with my windows software. When I am at my desktop, or at any screen for that matter, my windows key on my keyboard does not work, I cannot left-click any icons on the right bottom of my screen and the "menu" does not pop-up when I slide my finger from the right hand-side of the screen towards the middle. I am guessing that this is an issue with windows 10 rather then the la... Read more

A:Dell XPS 15, 9550 Several Issues (Audio, Software, Heating when closed)

I can only suggest that you should always shut down your laptop before you put it in a bag, the heat will eventually kill your hard drive. Closing your lid means it is on in sleep mode so there will be power going to the motherboard. Do a cold boot and your desktop icons and touchpad should be back to normal.  You should change the setting on what to do when you close the lid, set it shut down.

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I have a friend running the latest Windows 10 Home 64 bit with all the updates on a very new Lenovo All-In-One computer. Every time she closes the IE, it crashes and then comes up with a message saying Microsoft will let her know when a solution becomes available. Anyone know what could be causing that?


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Or so it says! I use Firefox 3.0.4 and I could use it for hours, but whenever I close it it reports that it has crashed and asks if I want to make a report. I tried saying yes or no, and either way it reports a crash. Whats up with that?

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I'm in a hurry and i can Paypal $10 bucks to the first fast tech that can get me goin again. Freakin annoying. Explorer crashes as soon as i close most folders. After explorer crashes drwtsn postmrtdm debug crashes and everything freezes. I can kill drwtsn32.exe in task manager and get going again but i ended up just disableing drwtsn from the registry. Now explorer crashes and restarts when i close a folder. I have run:
Avast antivirus

and heres my hijackthis Log:

Logfile of HijackThis v1.99.1
Scan saved at 2:38:13 PM, on 3/27/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16608)

Running processes:
C:\Program Files\Intel\Wireless\Bin\EvtEng.exe
C:\Program Files\Intel\Wireless\Bin\S24EvMon.exe
C:\Program Files\Alwil Software\Avast4\aswUpdSv.exe
C:\Program Files\Alwil Software\Avast4\ashServ.exe
C:\Program Files\IVT Corporation\BlueSoleil\BTNtService.exe
C:\Program Files\Executive Software\Diskeeper\DkService.exe
C:\Program Files\Dell\QuickSet\NICCONFIGSVC.exe
C:\Program Files\Intel\Wireless\Bin\RegSrvc.exe
C:\Program Files\Alwil Software\Avast4\ashMaiSv.ex... Read more

A:Explorer crashes after folders closed.

I know i just posted but One more thing:
What do you cats lok for on this log? Is there a trick to reading this? I'm not a computer geek but i'm usually pretty helpful on smaller problems. I'd like to find any resources on what to look for and what this log means. Thanks you cats are tops!

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Whenever I close a window on my computer I get a pop-up telling me there's been an error and Windows Explorer needs to close.
When I got it I thought this was a problem with my hard drive being too full as I had it almost packed working on a movie with some friends however I recently finished it and deleted off most of the raw footage clearing out a lot of space and have found the problem still persists.
I don't know if this is a related issue but I get the same thing when I close an Internet Explorer window as well although I don't use IE so that never bothered me.
Can anyone please help me? This is extremely annoying.

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This has happened at lease twice before. My Dell XPS was unplugged from the charger, and I locked it and closed it and at least 15 min later there was an unexpected shutdown. I know this because when I re-open the laptop, the computer is off and Windows tell me there was unexpected shutdown.

Has anyone else seen this problem?

A:Closed laptop (unplugged from charger), a while later "Unexpected Shutdown"

Maybe your laptop has its power settings set to - Shut Down when Lid is Closed (when on battery power).

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My ie7 opens and works fine, until I close it by using the "x" in the upper right hand corner. Then it generates an error that says "appcrash" and gives a bunch of info. It happens whenever I close a browser window. The only time it does not happen is if I am only xing out of a TAB. If I am closing out the entire window, then any ie7 window that is related to the one I am closing also gets shutdown. My friend said he thought it was a Vista problem. What should I do?

Is there a fix for that? Can I go back to ie6? Can I update something to my Vista?

thank you

A:internet explorer 7 crashes when browser closed

Open IE
Go to Tools > Internet Options > Advanced Tab, Tick "Empty Temp Internet Files Folder When Browser Is Closed" Hit OK.

Then follow these instructions


Hopefully this willl stop the appcrash.

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As the title says, Adobe Photoshop CS3 Extended crashes every time I quit out of it, and I don't know why. It's pretty annoying especially when it was fine closing a few days back.

Anyone got any idea what's going on? Cause I'm stumped as to why Photoshop just dies in the ass every time I close it.
I'll probably have to upgrade to Photoshop CS4 again soon but I haven't had the opportunity to download it yet.

A:Adobe Photoshop CS3E crashes when being closed.

Trouble shooting Adobe Photoshop CS3 After Effects Error Code Database 27 :: 2

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everytime i close one of my windows, a error report pops-up
the only choice is to Don't Send it
after that all my windows will close
even if i am using only 1 window, that error still pops-up
i dont know what to do.. yes i can use the tab but i need to use other window too

please help me..

A:[SOLVED] Explorer crashes when window closed! (Must Read please..)

Hello and welcome to TSF

Click Start, All programs, Accessories, System tools and click on Internet Explore (No Addons)

Try the above and see if you still ahve the same problems.

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Hi, I have a Yoga 14 20FY0002US running Win 10 Home. BIOS 1.49. Once in a while, the laptop will freeze if it is running on AC power. If I disconnect and reconnect the AC power, the laptop becomes responsive. I haven't detected a pattern. Naturally, if I'm at the computer, it isn't a big deal. But I use it to control a lab instrument and it needs to run experiments for hours at a time. Right now, my only "fix" is to use battery power (it hasn't frozen yet). Any solutions for this? I am VERY reluctant to update my BIOS (from 1.49 to 1.57). The last time I tried that, it bricked the laptop and had to go back for factory repair. Thanks.

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Hi.I have recently a charging problem with my X1C6.Yesterday, I have plugged the USB-C charger into the USB-C port.Then Windows repeatedly notices that the charger was plugged, then unplugged, then plugged (many events in Windows Event Viewer) and the Thunderbolt software (in systray keeps crashing/restarting).The problem continued even with the charger unplugged, even after a reboot.The charging orange LED was stuck "on" even with the charger unplugged (also with the computer off):Charging orange LED unplugged. I had to restart the computer and disable the internal battery in the BIOS to restore the computer to a normal state.In the Windows reliability monitor, I can see many Windows Hardware Error (related to USB-C UCM/USCI system : LKD_0x1D4_COMMAND_TIMEOUT_9_UcmUcsiAcpiClient_UcmUcsiCx!UcmUcsiCx::CxDevice::UnrecoverableFailureEncountered) and many Thunderbolt software and services crashes. The battery was already replaced due to another problem (random 0% charge level reporting).This charging problem had happened with the old one and the new one. Anybody had already encountered this problem ?Do you think it's a rather a USCI/EC/BIOS firmware problem or a faulty hardware ?I think I will ask a motherboard replacement under warranty.

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Q: Closed?


@Dai: i know it is pirating or whatever but i since the cpoes installed can be activated and went through genuine advantage and able to donwload updates and in the same time operate for more than a year already

Even if it is pirating, for a non IT person like me how am i suppose to know it can't be installed in multiple computers. I mean shouldn't like microsoft checked during activation...

If it can go through activation, shouldn't it be legal then



Hello jarod,

dai's original answer to you is quite correct, because you are inferring piracy, which is strictly illegal.

To clarify matters, please read this....

The Microsoft? EULA (End User Licence Agreement) clearly states that you only have a 'licence' to use their software, and you never "own" it.
You agreed to the EULA when you pressed F8 Key during the installation setup.
You are supposed to have read and agreed to the EULA before proceeding with the next phase of the installation.

In another section of the EULA it states that you can only use one Product Key per computer, unless you have purchased a VLK (Volume Licence Key), or if the 'original' computer is no longer being used.
(However there are strict conditions that apply to this...you will need to contact Microsoft?.)

With that said, an OEM (Original Equipment Manufacturer) Licence is only valid for the original machine on which it is installed....any changes to the Hardware composition of a computer, with an OEM Licence, requires the purchase of a new Product Key.

The only situation where you can legally use the Product Key again on the same machine is if you had to wipe the Hard Drive and reinstall the Operating System (Windows?), due to file corruption, or replacement of a faulty item of Hardware.

In any case you will need to contact your nearest Microsoft? Support Centre on the telephone for verification and validation.

This is all the information that we are able to gi... Read more

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A:Why is this closed ?????

Someone mistakenly thought it was a double-post:


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Greetings from Jupiter!

I've a friend who is running XP Service Pak 2. Here's the exciting problem. When the machine is booted up, IE is running, but the far right hand of the pane cannot be seen. Consequently, one cannot click on the X to shut it down.
The weird thing is, one cannot see it running in the taskmanager. And there is no other browser on the system other than IE.

Plus, the computer is running like cold molasses up a hill sideways .. in the wintertime. We've run several anti-spam programs i.e AVG / Lavasoft / Norton Internet Security is running flawlessly on the system, but no trace of anything weird and wonderful on the system.
Have any an idea what might be going on in this thrilling scenario?

A:IE can't be closed

use the monitor ajustment to bring the side of the screen in
check your tempretures the cpu may be to high and throttleing back to prevent it burning out

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Lenovo Thinkpad workstation P52I use the lenovo workstation P52 and I just got the lenovo workstation thunderbolt dock for use at home.While working with the external keyboard, mouse and the monitor using the dock, I prefer to keep the lid of the laptop closed as I only work using the external monitors.My question is regarding the ventillation. I tried to figure out the ventillation slots on the laptop but I just want to be sure.Will working (sometimes heavy photo editing - workstation stuuf) with the screen closed cause any ventillation issues with the laptop - are any ventillation slots blocked when the screen is closed?

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When I Use Ie And Go To Close It By Hitting The "x" In Rt Corner My Computer Reboots...i Have Also Had Lock Ups Where The Mouse Gets Locked And I Can Move It Horizontally But Not Vertacly...any Thoughts..

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I recently fitted a graphics card into my brothers PC, the problem is about 4 days later the PC keeps restarting when it is closed down.

Any ideas people ?

A:PC restarts when closed down

Access your system BIOS, disable any Power Management Options or Advanced Power Management Options.

Please post back results.

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I have been experiencing network hell. I literally had to take back two routers to Best Buy back in March. I finally found one that seems really great. Needless I had become very proficient at IP addresses and default gateways.

However, I just recently ran into some configuration issues and need to change the setting on my router. I tried my good old and I too got the page display error message.

So I went to this forum and found something that someone posted back in 2004! It is my exact problem. And the best response I saw is from a tech guy and it is dated 2007.

Here is how the original thread started:

" I am trying to connect to so I can change settings on my router but I always get the error page:"

Some else wrote him and told him to look at how old the thread is. And they suggested closing the thread (which did happen).

I am here first to thank the individual for posting to that thread and next to tell you guys not to give up. Some of us will run across it at some point or another. Had he not provided his 2007 instructions, I would not have figured out how to access my 'new' IP address.

A:Old Thread that was closed

I love to see folks using the search, makes our job easier.

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By start-up with open screen it starts, but the screen remains black, and the process stops. Moving the screen to almost closed, the start-up process continues in normal way, and the screen lids up. After opening the screen fully the notebook works normal. Why can I only run a normal start-up with a nearly closed lid?

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Generally.....when a computer is hooked up to the internet by a cable connection and has a TV card installed, and a TV is used as the monitor......can/will closed captioning work with video feeds from sites like Hulu?

A:Closed captioning

I found some information that mentions that the Hulu player supports closed-captioning if the source material is provided to Hulu with closed-captioning:


Getting the Hulu player to properly display anything through the TV card may be a whole other matter.

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Hi there:

I'm having trouble using programs like MSN Messenger and Kazaa (I can download individual files from web sites, but having a program interact or connect to the internet is impossible). My computer seems to tell the world that all of my ports are closed/non-existent. I currently do not have a firewall that would enable this to happen. I checked the website grc.com and it told me that all of my ports didn't exist, or that they were in stealth mode.

If I had a firewall that was active, I could understand this happening, but I do not.

I use DSL through my telephone provider, but I don't believe that have a built on firewall.

Any ideas?


A:All my ports are closed!!!

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I have a few RDP servers, but, after leaving the program running on them to stop working until I re not connected to the RDP.
Please tell me how can I do so that would be my program even after leaving the dedicated server work
OS - Windows 2008/7/2012/10

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IOT scanner! Internet of Things (IoT) Scanner - BullGuard

Your network is reachable through port 4500.​This is typically a VPN port to filter network traffic. This is unusual for home networks; typically home users should not have any ports accessible from the internet. Your network and devices are vulnerable, and can potentially be accessed and controlled by hackers.

If you deliberately opened this port to enable specific device functionality, then you?re probably OK. If this is the case, you should make sure the VPN access is password protected and the default password is not used. If not, you should check which device is using this port and whether it affects the device?s functionality. You will need to modify your router?s configuration in order to restrict usage of this port.
​Your network is reachable through port 8443.​This is typically a web port, which is used when hosting a website or serving webpages from your network. This is unusual for home networks; typically home users should not have any ports accessible from the internet. Your network and devices are vulnerable, and can potentially be accessed and controlled by hackers.

If you deliberately opened this port to enable specific device functionality, then you?re probably OK. If this is the case, you should make sure any web interface access that allows you configure or access functionalities of your home devices is password protected and the default password is not used. If not, you ... Read more

A:ports need to closed

I checked. I have only port 7547 open.
Is it really a big deal?

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I recently obtained a virus and had to reinstall my OS. I'm trying to put back my important files and such. Well, ever since my CD ROM/DVD drive won't stay closed, even when I put a CD in it to read. Luckily my CDR/WR drive works just fine. I reinstalled the drivers from a CD that came with my computer otherwise I don't have a CD just for that drive. Any suggestions? Before I deleted and repartitioned my hard drive the CD ROM drive was fine.

A:CD ROM Won't Stay Closed

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I am trying to update my iPhone, and I keep getting the message that iTunes has closed (thanks to the @&*^%$ DEP program). I have uninstalled and reinstalled iTunes ad nauseum, and I still get that message. I've uninstalled Quicktime, too, just in case that would help. I deleted every file I could find that was associated with Apple.

I'm at my wits' end with this. I can't find any solutions on line that will work.

Please help me update my phone.

Thanks in advance for any help!!!

Windows Vista (32-bit)

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I have a old T2642 E-Machine with Windows XP Home Ed. When I turn on the computer the CD Rom opens. If I close it it opens. I can't get it to stay closed. I cleaned it out and there is nothing in it.

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I have a old T2642 E-Machine with Windows XP Home Ed. When I turn on the computer the CD Rom opens. If I close it it opens. I can't get it to stay closed. I cleaned it out and there is nothing in it.

A:CD-RW won't saty closed

get a new one??
extremely cheap...
$20.00 hardly worth the headaches,

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I have windows firewall turned off but I am still getting ports blocked. Specifically, I need port 514 and port 5522 to be opened. Is there anything else in windows that might be blocking ports?

A:closed ports?

Are you sure you have completely turned of windows firewall.
run->control firewall.cpl and check if it's really turned off for all connections.
because i did have the same problem few months back. I turned firewall OFF for LAN1 but on LAN2 firewall was still working.
please do re-check and post your result ..

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If you've disabled the MS Store through gpedit you can modify the notice just for kicks!
Create a .png image of your choice, (in your resolution size), and name it csbg.png then navigate to C:\Windows\WinStore\images and replace the existing file with the new one, (as administrator)

(Did I mention I was bored!)

A:Just For Fun (Store Closed)

Good one.

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Could someone please tell me why my question about" BrowserCleanser" has a lock on it. Does it mean nobody can go in to read my question? How can I remove it ?

A:Thread closed ?

It was closed because it was a duplicate
You need to post in your original thread here regarding the issue: http://forums.techguy.org/windows-nt-2000-xp/487010-browsercleanser-problems-help.html

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I have a website that I used to be able to access but now it takes forever to load and am unable to to page thru the forum. I can sometimes follow a link someone sends me but usually will get a blank page after a painful loading attempt. I have checked with the moderators to see if I had been perhaps banned for some reason but I am in good standing there. Someone mentioned my Port 113 could be the problem if it is closed. I verified it is in fact closed. My question is..How do I open it and then put on stealth instead of closed? Not sure if I have posted in right section as I know less than nothing about computers !!!! I do have a linksys router but the firewall has not been enabled and currently use Zone Alarm,free edition. Thanks in advance for any help you may provide. Ohhh...I am also running Windows 2000 Professional

A:Closed Port 113

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I'm having an issue displaying video from the Thunderbolt 3 dock to my monitor via DisplayPort.  I have an XPS 15 9550.
It seems that the flurry of drivers released in the last week or so solved almost everything, but I'm still having problems getting the video consistently working while the lid is closed. It seems like the computer (XPS 15 9550) puts the display out to sleep even if I specify "do nothing" on lid close action.
Just wondering if anyone has any luck.
On a separate note (and slightly related), can I output to two daisy-chained monitors via a USB-C to displayport adapter? Two monitors in question are U2715Hs. This might be my backup plan if I can't get the TB dock to work before the 30 day return timeline.

A:Thunderbolt 3 and Closed Lid on XPS 15

I have the same problem with my new XPS 13 9350.  When lid is closed and I'm connected to an external HDMI monitor through the Thunderbolt 3 port (USB Type C), the monitor arbitrarily goes to sleep.  I am using a simple USB-C to HDMI dongle to effect compatibility.  This only occurs when the laptop lid is closed.
I can find no consistent pattern to this.  Sometimes it will reawaken upon keyboard entry, and sometimes I have to open the laptop and close it to awaken the external monitor.  Very frustrating.  I spent several hours debugging with tech support.

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My lodger is having problems with his laptap. He's running Windows XP Professional SP3 with IE8. Every so often he will get a message to say that Windows is closing IE to protect his computer. I've cleaned his machine up with everything I know and have run sfc /scannow but the problem is still there. Any ideas?

A:IE8 closed by Windows

Hi John,

That is new one for me. Are you sure he is not infected? IF he is not infected,do you know what websites it happens on for example https:// sites?

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I have recently noticed that my x64 Windows 7 laptop began randomly redirecting me from google to other websites. I decided to look more into it, and after running my virus scan (I am using BitDefender) it is now popping up consistently every minute telling me it has blocked Ping.exe from running. It says this file is located at C:\Windows\SysWOW64\Ping.exe. If anyone could help point me in the right direction to see if I am infected and how badly, along with removing it, it would be appreciated. Thank you.

A:Ping.EXE being closed

Hello please repost this issue as you will need some specific help with this.If needed try Reboot into Safe Mode with NetworkingHow to start Windows 7 in Safe ModeWe need a deeper look. Please go here....Preparation Guide ,do steps 6-9.Create a DDS log and post it in the new topic explained in step 9 which is here Virus, Trojan, Spyware, and Malware Removal Logs and not in this topic,thanks.If GMER won't run skip it and move on.Let me know if that went well.

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Help!! I'm using Outlook express 6 and have received an email to say i am over my limit for messages. I've then deleted most of the messges but then received another email saying my mailbox is now closed as i have exceeded my limit!! I have deleed even more messages and now only have about 20 in my mailbox but i still cannot receive and mail!! Can someone please give me some advice on how to resolve this.


A:Mailbox closed

That message is coming from your mail server (your service provider), you probably have OE set to leave copies of messages on the server.

Log in to your providers webmail, check the state of your inbox there & delete messages if necessary.

If you want to remove this option to prevent it happening in future check the options under Tools->Accounts->Mail, on your mail account click Properties & under the Advanced tab clear the checkmark from "Leave a copy of messages on server"

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several hours after closed, IE 7 still running in Task Manager:

and thats odd... iexplorer.exe are running under svchost.exe


please help

thank you

A:IE7 still running after closed

please help!

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I have been using firefox and liked the fact that what I closed when shut down would reopen when I started up the next day. can I do the same with IE 7? How? Thank you!

Have been havingt problems with vista home premium and firefox, reason for going back to IE

A:Open IE with what you closed with

paperladee said:

I have been using firefox and liked the fact that what I closed when shut down would reopen when I started up the next day. can I do the same with IE 7? How? Thank you!

Have been havingt problems with vista home premium and firefox, reason for going back to IEClick to expand...

Try Opera

Search google for it, I keep getting redirected to the Linux version so I can't give you a link.

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Hello, When changing the power options settings in Windows 7 for "When closing lid" to "Do Nothing" upon closing the lid, the laptop still goes to sleep. If I change the setting back to "Sleep" and save then change the setting back to "Do Nothing" it works only for a short period of time before it goes back to sleep when lid is closed even though in power options, the "Do Nothing" is still selected.Has anyone run into this issue and if so, what you did to fix it? I'd rather not reimage the OS if I don't have to. Thanks! Tenzin

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Hi there!

I have a Lenovo Thinkpad T440s. I primarily use it in two modes: As a mobile laptop and on a docking station with an external display. When I use it as a laptop, I log in with a swipe on the fingerprint reader. When I put it on the docking station and start
it, it asks me to log in the same way (swipe my finger on the fingerprint reader). This does not make sense, as the laptop lid is closed, and I am unable to reach that fingerprint reader without opening the lid (which I do not want to).

Is there a way I can make Windows ask for my password instead of my finger when the lid is closed, and I use an external display?

A:Login with lid closed

You have multiple credential providers, in fact, Windows 8 is informed by the v2 credential provider which user they are associated with,
 v2 credential providers do not need to specify a default credential; Windows automatically selects the last-used v2 credential provider for the selected user.
When Windows selects a user tile, it attempts to personalize the sign-in experience by also selecting the v2 credential provider that performed the user?s most recent sign-in. The following sequence of actions walks you through an example:

User Lisa is able to sign in with either a password or a PIN           
She signs in initially with her password           
She locks her PC           
When she unlocks the PC, she sees her user tile in the Selected State screen with the password provider selected           
She decides to sign in with her PIN and chooses the PIN icon under the sign-in options link           
She enters her PIN and signs in           
Later, she turns off her PC           
When she next tu... Read more

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