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Refurbished Laptop with no Windows License Key

Q: Refurbished Laptop with no Windows License Key

Greetings, I just got a refurbished Pavilion laptop. It came with Windows 10 pre-loaded and is in perfect working condition, but they stripped all stickers from it, including the one with the Windows license key. If I purchase the recovery media from HP, will it have the license key, and will it work on my laptop? I'm awaiting a callback from the refurbisher's customer service department to see if I can get a key from them (I just called a few minutes ago). For the price I paid, I don't mind doing a little legwork to take care of this (including purchasing a new copy of Windows, although I'd rather not if I can avoid it).

Preferred Solution: Refurbished Laptop with no Windows License Key

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

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You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: Refurbished Laptop with no Windows License Key

@G-Rock77? If the notebook is a model that is only a few years old, then the license activation key is actually in the BIOS. Since the 17-121gw notebook is a 2015 model, that is where the license activation key will be, unless the refurbisher cleared the HP Factory Default keys. Windows COA stickers have not been used for a few years on HP desktop and notebook PCs. Check in the BIOS. See the image below.

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I am more of a novice with this subject, pc and tech stuff, so forgive me if I am doing this wrong. I bought a refurbished HP laptop, or is it now called "notebook"? Plugged it in, wifi came on no problem. I didn't get any book or paper info. Probably cause refurbished. So I get on the blue HP screen and it wants a name and password before anything else. I filled it out. I tried to scroll down, wouldn't go. Tried "enter" and backspace and almost every key when it froze on HP sign in. Using a Vista to send this message. I don't think I am locked out cause can't log in. If anyone can tell me what simple move do I make to continue set up? Is it possible such as "enter button is damaged?  Should there be a "next" in a box that I ckick on,   is it down lower on screen? Then how do I get the page to scroll down? Any help appreciated. Don't even know if it has a warranty. Usually a great consumer except for mecahnical and internet pc. Apreciate if there an answer.Spoiler (Highlight to read)   

View Solution.

A:windows 10 refurbished laptop model 15-f272wm

If the laptop / notebook is refurbished, can I assume you have no user data or user profile on this system yet?If the answer is no, then try the following: On powering on the laptop, as the blue HP POST screen pops up, press the "F11" key on the keyboard a few times. (You may have to power the system off by holding the power button for 5 seconds and trying again if you don't get the screen the first time). This should take you to the HP System Recovery Screen. If this doesn't work some systems us the "ESC" key in the top left corner of the keyboard instead. Once you enter HP System Recovery you should be able to follow the prompts to do a full factory restore of the system. Please note: This will erase all data and user profiles from the laptop, including the user profile that you can't login to, as you don't seem to have the correct username and password available. This process will take about 1 to 2 hours, so be patient.Here is a link to a HP site that explains exactly how to run Factory Restore:http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c02638587 Once the system restore is done, and it powers back on, it should take you back to the "Out of Box Experience" or OOBE for short.  This will take you through setting up the system with your own user profile and installing factory software and drivers for the first time.The OOBE usually takes about 20 ~ 30 mins in windows 10. When you get to the screen asking you to create a Mi... Read more

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I'm posting this on TenForums so others will learn from my experience upgrading to Windows 10. But I would really like to know if anyone else has seen a computer with the square Windows 8 sticker, but no product key either on a label or in firmware/bios? <- that's just bolded because that is the main question I have :-)

I purchased a manufacturer refurbished ASUS X750JA laptop on ebay. It has the official Windows 8 little square sticker on the back, which to me indicates it should have a Windows 8 product key stored in UEFI firmware. It came with 2x 1TB hard drives. I didn't want to mess with Windows 8 or 8.1 at all, so I booted the laptop and it came up with the OOBE Windows 8.1 screen as expected. I entered audit mode and exported the drivers to a USB flash drive, then shut it down.

I pulled out the primary HDD and installed a completely blank SSD and clean installed Windows 10 Home. Created a local user account, and Windows 10 was not activated! *raise one eyebrow here* Ran showkey plus and no product key in UEFI/bios. So I connected the HDD to a USB adapter (which is why I did not bother making a back up image first - because I have lots of other means of making a backup image from the removed HDD). Looked at the software registry hive with showkey plus and it showed an OEM Windows 8 Home product key. Changed the Windows 10 product key and entered the Windows 8 product key and it activated just like it should.

If something had happened to that Wind... Read more

A:Windows 8 sticker but no product key in UEFI on refurbished laptop

I purchased a manufacturer refurbished ASUS X750JA laptop on ebay.

It was a remanu - most likely board changed...

and service techs do not flash the bios

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Hi 7forums!

Here are my specs:

Toshiba P775-S7215 core i7

Is Windows 7 Home Premium 64bit, came installed with the laptop - no disk, ie OEM

I just bought it from Newegg.com. It's a refurbished machine and came with no documents or disks. When this first started happening I did a repair install or whatever it is you can select after pressing F2 on boot. Then I bought a 30-day license for DriverMax and updated the drivers. And did a Windows Update, etc.

I read somewhere today that Norton could cause it so I uninstalled it (wasn't full version anyway). But it's still happening.

I've attached a zip file containing the health report and the contents of Windows_NT6_BSOD_jcgriff2. Let me know if I messed it up and I will redo.

Thanks, in advance, if anyone can help.

I've got a couple of weeks left to the 30 day warranty from Newegg. If it's just a matter of fixing a few bugs then I'd rather do that then return it and maybe end up with something worse. Newegg only has a replacement policy for the machine.

A:Random BSOD - Windows 7 - newly purchased refurbished laptop

Intel display audio driver is old. Please update.


SYMBOL_NAME: intelppm+107d


MODULE_NAME: intelppm

IMAGE_NAME: intelppm.sys


FAILURE_BUCKET_ID: X64_0x1E_0_intelppm+107d

BUCKET_ID: X64_0x1E_0_intelppm+107d

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Dear All,
I have wonder related Laptop and Windows locense.
If i buy a laptop no Hard Drive and after that, I want to install windows for that laptop.
At first i need to buy a hard drive from market but i still wonder that, Can we buy a windows license from Microsoft to run on that laptop?

Anyways, i always see a laptop from HP or Dell etc.. come with Restore drive, Can we do that restore drive on our computer as HP or Dell did?

Best regards,

A:Laptop and WIndows license

Hi veasnagmail.

Laptops are always sold with HDDs already attached.

But, it may has windows preinstalled (OEM license, tagged with the motherboard); or may not be (freeDOS).

If it is windows preinstalled, the license key will be printed on a sticker, COA, on the bottom the laptop. For any later installation, you need to use that key.

If it is freeDOS, you need to purchase windows 7 license from microsoft (or from any trustworthy vendor). This license may be of two types. OEM system builder license (cheaper, but restricted to use on only one motherboard on which it is installed for the first time) or retail (a bit more costly, but can be used on any computer/motherboard provided it is applied on a single computer at a time).

The restore drive .... most of the laptop buyers get rid of that partition at the first chance by full formatting the HDD and performing a Clean Reinstall - Factory OEM Windows 7

But if you want to make one at your own, there are ways, too.
Backup Complete Computer - Create an Image Backup
Imaging with free Macrium

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My company recently bought 2 HP Elitebook 840 G3's that come with Windows 10 Pro. I did a clean install with a custom image of Windows 10 Pro but I am getting an activation error. Where do I find the License key for our new computers?

A:Find Windows 10 License key for new laptop

KeganB Hello;Allow me to welcome you to the HP forums!I wish I had good news for you -- but I don't ... For you see, the version of Win10 that came preinstalled on the PC was an HP OEM version -- and that is the ONLY version with which the product key on that laptop will work. Since you removed that OS version and installed a different one, you will have to PURCHASE a license for it to activate.

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Hello guys,

I brought new laptop & it comes with no operating system installed.
I have old laptop and it has windows 8.1 32 bit installed with genuine retail product key. I have that product key in my email.

1) Now I want to install Windows 8 or 8.1 to my new laptop. I want to install 64 Bit windows now. Is it possible ? I heard 32 & 64 bit product keys are common.

2) How to remove the product key from old laptop ? I heard that I can not use 1 product key on 2 device at a same time.

3) Please guide me how can I use that product key to activate windows 8 on my new laptop ? I mean what are the steps ?

4) Also I don't have ISO of Windows 8 64 BIT. How can I download genuine windows 8 64 bit ISO ? Is there anyway to download it from Microsoft ?
Thank you in advance....

A:Brought new laptop, Want to transfer windows 8 license

Originally Posted by xperiaz

I want to install 64 Bit windows now. Is it possible ?


Originally Posted by xperiaz

2) How to remove the product key from old laptop ?

3) Please guide me how can I use that product key to activate windows 8 on my new laptop ?

4) Also I don't have ISO of Windows 8 64 BIT.

How to transfer Windows 8/8.1 license to new computer. -> link

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Windows 7 pro is OEM with License key built-in on board by Supplier. And this license probably oem shared one , and can not be dug  out from the computer. Recover CD installed with package is windows 8 pro without license nor.

Can I use a purchased windows 10 pro license install in this computer ?  Won't be duplicated license ?  If valid , how to removed the windows 7 pro on board license please ?

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I bought a secondhand laptop last month, with Windows 10 Pro installed. Today it started giving messages saying "Your Windows license will expire soon", which means in roughly two weeks, according to thewindowsclub. I have no documentation about the OS. On the box it says "Windows 7 Home Premium 64 bit", so the OS has been upgraded, assuming I got the original box.

On the message I clicked "Go to Settings", then on the Activation page it has the sections "Update product key" and "Where's my product key". I haven't got any product keys. On this site, on https://forums.techguy.org/threads/i-dont-know-my-product-key.1194309/ , a moderator said:

"Windows 10 does not have a product key or CoA label
The PC and the Key is Authenticated and registered with Microsoft Servers when first activated

You can then re-install the OS windows 10 and it will activate via the MS Servers"

I'm confused.

I want to avoid reinstalling apps or repeating major Windows updates, if possible. I found a UK site selling "LICENSE FOR 1 COMPUTER" for Windows 10 Pro for 9.50. The business gets a good review on Amazon. Is that likely to be a solution, and legit? I can post links if asked, I'm just not doing it now in case it looks like promotion and breaks this site's terms and conditions.

I would greatly appreciate advice, but I'm not good at tech stuff and I might not act on suggestions that seem too ... Read more

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Hi folks,
I am working with a company (that I have actually worked with for over 10 years on a consulting basis) and we are auditing our Microsoft Windows Server and server product licenses and preparing to upgrade Windows Server products.  We have ran into a snag, where the former System Administrator left the company a few years ago, however it was understood that the information regarding the VLSC was transferred to another partner in the company.  A new Systems Administrator has taken over, and we have determined that we do not have this information, including a Microsoft account username and password to access the VLSC and our Windows Server 2008R2 product keys, license agreements, SKUs, and downloads.  Unfortunately, the situation became took a turn for the worse about three months ago when the partner that had this information passed away.  No one at the company has access to this login information.  I currently administer most of their licensing, and have access to their much of their licensing information, download, product keys, etc., but I am clearly missing some very important ones.  I called Microsoft and they were of no assistance.  Since I am an administrator on the network, I can create a mailbox that the VLSC was probably originally registered under, however the VLSC says that Microsoft account is not even valid, not even prompting for the password.
I have a mailbox on their Exchange Server for their domain to prove I am ass... Read more

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This machine is a very common model in my environment and I have done many fresh windows installations using the OEM license key without issue. however, on this particular machine, it reports it cannot activate because it cannot contact the KMS for activation.
Again, to clarify, this is the OEM product key that has been automatically pulled over from UEFI and NOT a MAK/KMS key.

I've run diagnostics as typically requested for this type of issue and can provide any additional information you might need. Any help you can offer would be greatly appreciated!!

The failure event:

Log Name:      Application
Source:        Microsoft-Windows-Security-SPP
Date:          11/2/2015 10:21:03 AM
Event ID:      8198
Task Category: None
Level:         Error
Keywords:      Classic
User:          N/A
Computer:      Temp-PC
License Activation (slui.exe) failed with the following error code:
Command-line arguments:
Event Xml:
< Event xmlns="http://schemas.micr... Read more

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Hi! I've been looking at laptops for my brother to use when he goes to Ireland. I think he wants it just to watch movies on the plane. He's not computer savvy---he didn't know a laptop is actually a computer. He just wanted to know if he could watch movies on it. I found a site that sells refurbished laptops. Are they worth the money to take a chance that they'll last for a few years? The one's I've perused either say Grade A Refurbished or Microsoft Authorized Refurbisher. Any and all responses will be greatly appreciated. Thanks.

A:Refurbished Laptop

Hi, I have used Microdream for some time now not just for pc's but other computer accessories.
The Win 7 that I am using now came from them a year and a half ago and so far, I have had no problems with it.
They are based in Devon, England.


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How do I know if my HP Pavilion Notebook core i5, 12gb RAM, 1TB HDD is refurbished? 

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Hello All,

I am the proud owner of a refurbished Toshiba laptop, which looks really nice not a mark on it, I hope the inside is good too.

This is the first Win 8 machine I've had, previously win 7 which I love and still own 5 machines with it on. Now it being a refurbish, the documents and instructions did not come so I'm a bit blind to it all and it is very different to win 7. So I start it up and there's this screen saying something to me I don't understand System preparation tool 3.14, what the? Can someone please explain what it is and what it does and do I need it and will it keep bothering me forever?

Also when turning the machine on with the button windows boots and I get a blue screen with an admin telling me my account has been disabled, ah that's no good I can't access the machine, so bit worried I hit restart and all is good it comes to the desk top, Does anyone know what this means? I don't want to login, I just want to up a run, no passwords no mucking about. Can someone help with that also?

Thanks for listening and thanks for helping out

A:new refurbished laptop

Thanks I had a look around and after reading a post by Kari I got it sorted I hope, so after giving Microsoft all my info and setting up an account I'm up and away. It's a pity you have to do all that just to have and use computer.


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I want to perform a fresh install for a refurbished laptop; but I heard that the product keys for a refurbished computer may not be "compatible" with the retail Windows 8 used for reinstallation via the application from the windows website. Is this true? If I go ahead with a fresh install, should I use a keyfinder program beforehand? Even so, would it work?

Also, does Windows 8 offer phone verification like windows 7 did?

A:Refurbished Laptop: Is the Key still good?

installation - Clean install Windows 8.1 or Windows 8 from OEM key - Super User

I found an apparent work around, can anyone here confirm this works or not? I don't want to be stuck with an inactivated copy of windows

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Logfile of HijackThis v1.99.1
Scan saved at 11:42:32 PM, on 10/11/2005
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\Symantec Shared\ccProxy.exe
C:\Program Files\Common Files\Symantec Shared\ccSetMgr.exe
C:\Program Files\Norton Internet Security\ISSVC.exe
C:\Program Files\Common Files\Symantec Shared\SNDSrvc.exe
C:\Program Files\Common Files\Symantec Shared\SPBBC\SPBBCSvc.exe
C:\Program Files\Common Files\Symantec Shared\ccEvtMgr.exe
C:\Program Files\McAfee\McAfee AntiSpyware\Msssrv.exe
C:\Program Files\Norton Internet Security\Norton AntiVirus\navapsvc.exe
C:\Program Files\Common Files\New Boundary\PrismXL\PRISMXL.SYS
C:\Program Files\Common Files\Symantec Shared\Security Center\SymWSC.exe
C:\Program Files\Common Files\Symantec Shared\ccApp.exe
C:\Program Files\Synaptics\SynTP\SynTPLpr.exe
C:\Program Files\Synaptics\SynTP\SynTPEnh.exe
C:\Program Files\Digital Media Reader\shwicon2k.exe
C:\WINDOWS\system32\i[/COLOR] gfxtray.exe
C:\Program Files\McAfee\McAfee AntiSpyware\MssCli.exe
C:\Program Files\CyberLink\PowerDVD\PDVDServ.exe
C:\Program Files\Messenger\msmsgs.exe
C:... Read more

A:new refurbished laptop....hijackthis log

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I'm considering buying a refurbished lap top. Is this a good idea or a terrible idea? I welcome any input on this, including who to buy it from. Thank you.

A:Solved: Considering refurbished laptop

Remember the anology You get what you paid for.

If I were looking at a referb, I would do a bit of history checking first - places like CNet's web site, here they review these beasties, keep online archives for just such purposes. This can steer you in the right direction in many cases, since there are many reasons why laptops were referbed in the first place.

Second thing I would steer away from - just like an automobile, I'd stay away from first-year models of a new design. Buggy messes usually happen with these, and having seen one set of laptops fry three floor models of the same brand-new machine once, it kind of drove that home for me.

Dell Latitudes are what are known as Fleet Machines - AKA, they are made in the millions, and tend to be everywhere - this means a great deal of machines available, tons of spare parts, and relatively cheap to upgrade. The only drawback would be that even though they tend to be built with added shock resistence in them, that usually means the previous owner may not have been too kind to them. But, if you're looking for a good inexpencive bang-for-your-buck, these types are probably good enough.

As for where to get them, many companies are carrying referbs these days, though some (like MicroCenter) require that you go to one of their stores to get them. Online stores that carry them offer good deals, but can't open a box so you can see the condition of the case.


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Hello everyone, I found an HP laptop on Ebay that has exactly the specs I want even more, BUT it's manufacturer refurbished, is that a bad thing?? did anyone buy a laptop that was refurbished before?


Here are the main specs that it has:

-Intel(R) Core(TM) i7-820QM Quad Core Processor 1.73GHz/8MB L3 Cache/1333MHz FSB with Turbo Boost up to 3.06GHz

-8GB DDR3 System Memory (4 Dimm)

-500GB 7200rpm SATA Hard Drive with HP ProtectSmart Hard Drive Protection

-1GB ATI Mobility Radeon (TM) HD 4830 Graphics - For i7 Processors

-and most importantly it has a 15in 1920x1080p screen, finally I found a 15in laptop with a FULL HD screen.

anyways what you guys think?? worth the money?? safe to buy from Ebay?? also the seller has a %100 postive feedback.


A:Manufacturer refurbished laptop?

I have a refurbished desktop( see my system specs) that I purchased from Cosco over 3 years ago.
Just recently I got a bargain on a refurbished laptop i5, 6GB DDR3, 2 separate HD's 250 each with a 17.3 screen by HP from Sam's Club. for $350. No they don't have any left.

Caution:IMHO I would not buy refurbished on Ebay. I would only buy refurbished from local Box Store or reputable sites on the web.

I have had no trouble with either so far. The only thing I would replace is the operator!

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I have a freind asking me about a refurbished laptop. I have never bought a refurbished anything computer wise. Has anyone had any experience with refurbished laptops? My initial thoughts are that it is not a good idea.

A:Solved: Refurbished Laptop?

They're fine if purchased directly from the manufacturer. Apple sells excellent refurbs. They can't legally sell anything that has been opened as brand new, so even if someone just peeked in the box, it's sold as a refurb at 5-15% off. Don't buy anything off lease since business users abuse the heck out of laptops.

The model and features they're considering also factor in. Brand new low-end consumer laptops can be purchased for as little as $400. You're not going to get much of a deal on a refurb.

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I'm looking at a Refurbished ASUS T100TA Transformer Intel Quad Core Atom 2GB Memory 32GB SSD 10.1" 2-In-1 Touch Notebook Windows 8.1 for $249.97 on TigerDirect. Best Buy has it online for $379.99. My budget is practically non-existent but my work requires Adobe Creative Suite. My current ASUS laptop screen has gone kaput.

Do I take my chances on refurbished to save money or should I spend more for new? PC Mag rated ASUS T100TA among the top 10 laptops for 2014. I'm weary about another ASUS considering my screen issue (hardware related) but maybe it's just a fluke? I'd love to spend more but I'm not working.

A:Opinions on Refurbished Laptop?

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Hi,I have a question for you, I just buy a HP laptops, in August. I tried to register to Windows 7 upgrade program. But the tool, to check if it is available for this upgrade, does not validate my laptop, it says that the laptop does not have eligibility for the program.I need to know how I can check, if my laptop is or not a refurbished product? I payed as a new product. Because, if I not use the tool, and I submit the product  number and serial number, the page tells me that the product number is wrong.Please, how can I check if my laptop is a refurbished product?Regards,Israel.

A:How to know if my laptop is a refurbished product?

Hi,  If u have an additiona R at the end of the product number (for Eg: NB234UA#ABA is the product for new notebook and NB234UAR#ABA is the product number for a refurbished notebook.  If KS453AV#ABA is the product for new notebook Then KS453AVR#ABA will be teh product number of refurbished notebook).. So if you have an additional R in the product number, it means it is a Refurbished notebook.If not its a New notebook. Regards, Mohammed Mukrams

***Click on ?Kudos? STAR which is on the left to say thanks!***Make it easier for other people to find solutions, by marking my answer with "Accept as Solution" if it solves your issue.

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So I ordered a laptop from Ebay and I mistaknely didn't look at the product number and got the wrong model (Spectre x360 w0xx model) . So I contacted the seller and asked for a replacement they said okay, so I mail them back and they sent me a new one (Spectre x360 ac0xx model) however, I was not informed that this laptop would be a refurbished laptop. I know it's refurbished as the product number as a R before the # meaning it is refurbished. My question is am I elligible for some of my money back because orignally I had paid for a new one or not? and if so, how much is the price reduction on a refurbished laptop specifically the spectre x360 ac0xx series. Also the ac0xx that just arrived didn't come with a pen.Please help me.

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I recently bought a refurbished laptop on ebay. It had no software included and no operating system. I installed xp, but I can't connect to the internet. I tried installing my cable modem, but it said that it did not detect a modem.

How can I connect to the net?

A:No internet on new (refurbished) laptop

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I was wondering if anyone can help me out here?
my son in law has brought a second hand laptop that is refurbished & has a genuine key on the bottom. that states windows 7 home premium for refurbished pc's.....
now I'm wanting to do a clean install but I only have my own genuine disk which is also windows 7 home premium.
his laptop did not come with a disk so I'm wondering if I can do a reinstall using my disk but only putting the key in that is on the bottom of the laptop am I able to do this or will I have problems activating it???
hope someone is able to help me out with this
many thanks Ray

p:s laptop was originally windows vista business dell but I guess this was wiped off when it came to resale.

A:refurbished laptop how can i reinstall

Use your disk to re install windows and use the key on his COA to activate windows.

You have 30 days to activate windows, no need to rush.

Get the network (ethernet) drivers from the manufacturer`s website of his laptop and put them on a usb stick or a cd so you can install them on the laptop so you can get to the internet and run windows update

Most laptop drivers have to be gotten from the manu`s website, just go to support & drivers and input his model in the search bar.

Clean Install Windows 7

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I purchased a refurbished HP 355 G2 laptop that has been downgraded from 8.1 to 7 pro 64-bit.  The WiFi card must not be working as it has been replaced but it still cannot find wireless connections and says there are no wireless devices installed.  I think I need updated drivers.  ?  I have tried several as per other forums but none work.  I have to download to USB and that may be a problem.  Please inform.  Thanks

A:Refurbished HP 355 G2 laptop downgraded from 8.1 to Win 7 pr...

Momof7marks Hello;Allow me to welcome you to the HP forums!I read your post about needing Wireless drivers and wanted to help.Here is the software and drivers HP product page for your PC: http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=6886537&swLangOid=8&swEnvOid=4059 The drivers are found under Drivers-Network, but there are several of them, and you need to know which WLan hardware you have. This utility should help you in finding that information: Download HWiNFO64 - MajorGeeksGood Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol on the left of the Reply button to say thanks.If my posts solved your problem please click "Accept As Solution" -- to help others find the solution.========================================================================

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My refurb laptop can filled with junk software and now I'm having issues with a fake malware protector popping up if I use Google Chrome or Firefox.

A:Virus from Browser on refurbished laptop

Hello I'll guess , Xp here.Reboot into Safe Mode with Networking How to enter safe mode(XP)Using the F8 MethodRestart your computer. When the machine first starts again it will generally list some equipment that is installed in your machine, amount of memory, hard drives installed etc. At this point you should gently tap the F8 key repeatedly until you are presented with a Windows XP Advanced Options menu. Select the option for Safe Mode with Networking using the arrow keys. Then press enter on your keyboard to boot into Safe Mode. >>>> Download this file and doubleclick on it to run it. Allow the information to be merged with the registry.RKill....Download and Run RKillPlease download RKill by Grinler from one of the 4 links below and save it to your desktop.

Link 1
Link 2
Link 3
Link 4

Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
Double-click on Rkill on your desktop to run it. (If you are using Windows Vista, please right-click on it and select Run As Administrator)
A black screen will appear and then disappear. Please do not worry, that is normal. This means that the tool has been successfully executed.
If nothing happens or if the tool does not run, please let me know in your next replyDo not reboot your computer after running rkill as the malware pro... Read more

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Hello hope you are all well. I am now writing on my ( one week old ) smartphone.
The Dell is broken and I am now looking to buy a laptop for around 300 euro so it has to be a refurbished one. I know not to buy on eBay and need a bit of help in the choice of model.
You can see in my system specs what I had before. I think Dell and Toshiba are safe.
I am not a gamer but will use the laptop a lot for my pictures and for watching news, y tube and travel programs nature doc's and so on as I don't like and have a TV.
Any suggestions will be very appreciated and of coarse if I buy something that is not good it will be totally my responsibility.
Many thanks for any help

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I bought a refurbished laptop computer which I thought had 160 gigs on the hard drive but it only had 29 gigs so I took it back. However I am still looking for a refurbished hard drive and want to know if I can use an external hard drive with greater gigs which would not damage it.


A:Upgrading storage on refurbished laptop

Yes, you can.
You have to assure that the working hard drive, for normal purposes, has at least 18 percent of the drive free for full operational work... it can be done with less, but the smaller the free space, the greater the problems. Of course, available memory is also a major part of the job.
New hard drives are now available for under $45 now.
You didn't mention the brand and model. nor the brand and date code of the hard drive. SATA or EIDE? Replacing or perhaps just reformatting and reinstalling your operating system on the hard drive may change your outlook on that drive.

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Hello I just bought a refurbished laptop from staples and i'm wondering, do I have a one year warranty. It says it in the page but the staples manager told me to get a 1 year warranty from them because I don't have a warranty. Take note the page says "The warranty is covered by the manufacturer for 1 year" but Staples says I don't have a warranty.
Heres The Page: www.staples.com/.../product_2095564

A:Refurbished Laptop From Staples, Warranty

Please private message us the system service tag and snapshot of the invoice copy so that we can check and assist you.To send a private message, click on my name and select ‘Send private message’.      

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I need some help...

The hard drive on my HP G71 447US laptop is corrupted and I am unable to create a recovery disc.

I bought a new WD 1 TB internal HD (and will try to replace it myself...wish me luck!) and wanted to know if I can use my Windows 7 Professional for Refurbished PCs disc that I got for with my PC and install THAT on my new WD laptop HD using the product code on my old PC and will the OS work with my laptop HD?

Thank you for helping out a novice.


A:Installing Win7 for Refurbished PCs on laptop HD

Did the old PC have Win7 Pro on it? If not the Product Key on the Notebook probably will not work. And I've seen Branded/OEM discs not work at all on a different brand machine, gives an error message.

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my laptop is refurbished and i dont relly understand what that means. it has a disk drive space but theres no eject button and the file explorer does not show a disk drive space. my friends said theres an app that is used to open it but i dont believe the laptop has a disk drive. is it possible that the disk drive has been taken out or is there another means of opening the laptop.

A:disk drive in refurbished laptop

@ehma Hello;Allow me to welcome you to the HP forums! The term "refurbished" means that its a used PC that has been rebuilt, replacing wornout and broken parts with new ones. Unfotunately, the quality of such devices varies greatly -- depending critically on where you buy the device, because the refurbshing it outsourced to other companies. I only purchase refurbished PCs from one source and their products come with a 30-day return, so if the device is faulty, I can return it for a full refunc.Regardless of where you bought the device, it should not be missing any components -- and if there is a hole in the case, where a CD/DVD drive should be, you were sole an INCOMPLETE device and you should return it for a refund.Good Luck

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i bought a gateway laptop from tigerdirect.com and the wireless card wont recognize the network at school. other people ahve no problem at all. the card is a broadcom 802.11gOS Name Microsoft Windows XP Home Edition
Version 5.1.2600 Service Pack 2 Build 2600
OS Manufacturer Microsoft Corporation
System Name SSILK12001
System Manufacturer Gateway
System Model Gateway M520
System Type X86-based PC
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2790 Mhz
Processor x86 Family 15 Model 4 Stepping 1 GenuineIntel ~2790 Mhz
BIOS Version/Date AMI NOTE BIOS Version /52.00.14, 10/5/2004
SMBIOS Version 2.3
Windows Directory C:\WINDOWS
System Directory C:\WINDOWS\system32
Boot Device \Device\HarddiskVolume1
Locale United States
Hardware Abstraction Layer Version = "5.1.2600.2180 (xpsp_sp2_rtm.040803-2158)"
User Name SSILK12001\Owner
Time Zone Pacific Standard Time
Total Physical Memory 544.50 MB
Available Physical Memory 218.01 MB
Total Virtual Memory 2.00 GB
Available Virtual Memory 1.96 GB
Page File Space 1.09 GB
Page File C:\pagefile.sys

please help

A:Solved: wireless pcmcia in refurbished laptop

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I bought a laptop refurbished, seems fine in most ways... Except the previous owner's name is still listed as a User. Doesn't seem right, does it?  How to erase this AND make sure nothing else of hers is still on here??

A:Refurbished Laptop purchased; previous owner's name still li...

Did you buy it from HP? If it has Windows 10 you can go into settings (gear icon) recovery and choose reset and then choose to remove all previous files and start over. This is equivalent to a clean new installation. 

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HI - I have an ASUS X550LA laptop that I purchased refurbished. The laptop has windows 8.1. It came with a note saying that because the hard drive had to be completely wiped, the recovery partition was also wiped. It says the ASUS recovery disk creation process no longer works. With that said, is there another way I can create a recovery disk/USB i can use should my computer go Ka-put?


A:Creating Recovery disk for refurbished ASUS laptop

Yes, get an istallation iso same edition and bit version.

Export the drivers of your current system.

Integrate the drivers into install.wim and boot.wim image 2 of your installation iso.

Alternatively, use an imaging program to make a backup of your entire system - probabaly simpler for you, quicker, too.

I recommend Aomei Backupper Free Download AOMEI Backupper Standard: Windows Backup & Cloning Software

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Hi there to everyone,

I'm a new member and this is my first post, so I would firstly like to apologise in advance if I appear somewhat slow and clueless, as when it comes to matters of IT, I am not the brightest spark in the box.

The reason for my post relates to the problems I am experiencing in setting up my Wifi for the first time on this newly purchased Dell E6400 laptop (Vista), as for the past few days I have gone around and around in circles with various Virgin Media technicians in getting me set up on Wifi, and after each session of them talking me through varying instructions, I'm asked to call back again, after they have re-set the passwords, however, since the last time they did this, the two original VM options have disappeared entirely, and there is a message stating that I have no Wifi networks and that the radio is switched off (not that I understand what that means). Furthermore, the last technician asked me to connect the ethernet cable to the laptop, which I have done, as if not connected I cannot use the Internet.

Once again, I apologise for my babbling, and hope that it makes sense to someone, and would be grateful for any assistance, however, please bear in mind that I am quite clueless when it comes to IT, and will need step-by-step instructions, and so I would be grateful for your patience if you are able to help with my problem.

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Bought a refurbished Dell with Windows XP Home edition...But all of the fonts, the google search box and everything on the browser including desktop icons, is so tiny I can barely read it.
Also, the mouse takes several scrolls to get across the screen.
What can I do to change it?
At the toolbar on the browser, under "view", there is tab which lets me change the text size by hitting "Control ++" but then I have to keep doing it over and over to keep the text big enough to read.

A:Solved: refurbished laptop font is tiny, how to change?

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Lately my PC has been running slower than usual, loading into windows takes 3-minutes which is really frustrating. So I'm looking to Wipe my PC and Reinstall windows altogether. Windows itself is ?67 but I've saw a refurbished version which is around ?35 which is a huge difference for me. So i'm wondering what is the difference when purchasing refurbed version and will i run into unusual problems.

This is the refurbed version - http://www.amazon.co.uk/Windows-Professional-Refurbisch...

A:Windows 7 refurbished

You don't have install media or a factory recovery partition?

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There was a garage sale and this person was selling this desktop for free.

It came with OEM (I believe, because it had the sticker saying this was designed for XP, and booted to XP) with XP, and I also got a windows 7 install ISO from Microsoft Tech Support awhile back for a different problem. I used that ISO to install, and i'm currently running unactivated.

The product key for XP doesn't work.

The product key that magical jelly bean found says it's default.

The product key that was actually designed for this ISO didn't work either.

What can I do about this? With buying a licence being last.

Willing to try other options...

A:Refurbished PC Windows 7, problems.

You can try contacting Microsoft to see if they will activate it. If not, you are most likely looking at purchasing a license (if you can).

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Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: Intel(R) Core(TM)2 Duo CPU E7500 @ 2.93GHz, Intel64 Family 6 Model 23 Stepping 10
Processor Count: 2
RAM: 3995 Mb
Graphics Card: Intel(R) G41 Express Chipset (Microsoft Corporation - WDDM 1.1)
Hard Drives: C: 148 GB (99 GB Free); E: 7 GB (7 GB Free);
Motherboard: Dell Inc., 01TKCC
Antivirus: Windows Defender, Disabled

I replaced VISTA but Windows 10 is still slow in spite of some tweaking.

What else can I do?



You only have 3 to 4 Gb of RAM and you have less than 100 Gb of disc space.
Provide us with your computer brand and serial or service tag number.

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I bought a refurbished windows 7 computer and after the set up i went on internet explorer to download a better browser and then a coloured screen appeared so i had to hold in the power button and start it up again and then it did it again please help urgent.

A:Refurbished windows 7 computer

We are going to need more info. what is the make/model of the pc and what version of 7 is on there? Where did you purchase it from? What did the error state?

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Back story (if you want to know why): A friend of mine bought this computer with Windows 7, then changed so much (stuff for lack of a better word), that Windows DVD Maker opened instead of ANYTHING else you clicked on unless you Right Click > Run in Sandbox mode the program (never seen this option before). Also, I was unable to install any programs or uninstall in programs. So re-install Windows is my default move when I don't know what else to do.

What I did:
1) I read:
Clean Reinstall - Factory OEM Windows 7

2) I made a bootable USB with:
Windows 7 USB/DVD Download Tool

and Windows 7 Professional x86 SP1 (old) X17-24280.iso from:
Windows 7 Direct Download Links, Official Disk Images from Digital River

What happened:
1) The Windows 7 Pro Refurbished PCs OEM Software sticker on the laptop doesn't have a Product Key on it. There is a Windows XP Professional sticker also on the bottom, this Product Key obviously didn't work either (but I tried it).

2) Currently running Windows 7 Pro, but not activated.

What I want to do:
1) Get Win 7 activated.

What I wish I would have done:
1) Got a Diagnostic Report BEFORE I re-installed Win 7.

What I'm thinking about doing:
1) Trying to install Windows XP with the Product Key.

Computer Model Latitude D620
BIOS Vendor Dell Inc.
BIOS Version DELL - 27d70403
BIOS Date 4/3/2007
OS Version Microsoft Windows 7 Professional

Diagnostic Report (1.9.0027.0):
Windows Validation Dat... Read more

A:Windows 7 Pro Refurbished PCs reinstall

The installed Product Key is the Default Key for Win7 Pro - and can never be activated.
What EXACTLY does the refurbisher's sticker say?
Most refurbishers are required to affix a proper COA sticker for the new OS alongside the old - and this should have the full Product Key on it. Many others with so-called 'refurbisher's stickers' on are in fact counterfeits.

Check inside the battery compartment - the COA sticker may be there.

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I recently purchased a refurbished HP laptop from a third party. After startup I encountered the bsod. The person I brought from said to scratch off the silver covering the full license key to activate. My problem is, I can't get it to boot so I can register the new license. Can you help please?

A:How to register Windows 10 refurbished key

Hello, Welcome to the HP Support forum. Getting the PC to boot is different from the Windows activation. Do you mean BSOD like >this< - if YES< it is  known as Blue Screen of Death (BSOD). BSOD is kind of Windows self-protection feature. If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error.What you describe could happen because of incompatible with Windows driver (most often) or because of hardware issue (rarely). In order to troubleshoot, I would need some specific information.  I would first recommend you test your hardware for issues 1. Please, shutdown the computer using the power button2. Power it on.2.1 As soon as you press the power-on button, immediately begin hitting the Esc button (like tap-tap-tap).This should open a HP Startup Menu which may look similar to this one 3. Choose F2 to open System Diagnostics. Follow the on-screen instructions to perform System Test >> Quick test.This will check major hardware componets for issue (do it just in case) . Here is more info >> http://support.hp.com/us-en/document/c03467259#AbT1 If there is no Quick test available, please perform Hard Drive test and Memory tests  

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Basically I am just building my new pc and need to get a copy of windows 7. I plan to get windows 7 home premium 64-bit OEM edition. When i went to buy it for 73 i noticed there was a link advertising it for 43. This is from Amazon. The only difference i can see is that this one is refurbished. Just wondering what this means, since it only has one use so how can it be refurbished? does it mean they have just re-used an old disc and got a new product key for it? is this legit or is i better to get the full price new version? thanks for any help.

A:Refurbished windows 7 question

A refurbished OEM would be illegal since the OEM version cannot legally be re-used as it is tied to the specific hardware.
I would steer well clear.

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Just curious if any Pros Or Cons ?? I'm about to Reboot my Computer in my quest clear out whatever is preventing me from taking Updates without Failure or Error Codes...I just recently purchased a Refurbished Dell that came with the Windows 7 Pro Operating System...The label on the CD that came with the Dell has the Microsoft Logo and Refurbished Windows 7 Pro printed on it as well... Pardon my Computer Illiteracy but I just want to make sure that I can Safely Reboot my Computer with this CD ?? Thanks

A:Refurbished Windows 7 Pro Operating System.....

As long as the Product Key on the COA sticker is still readable you can use the latest Win7 installer with SP1 for your licensed version provided here to get a perfect Clean Reinstall - Factory OEM Windows 7

Pay close attention to how drivers are handled in Win7 and the Special Note for Dell Owners at the end of the tutorial. I would run the Delll bootable Diagnostics now to check over the hardware first, then if it runs only save that partition since Recovery won't run after reinstall. Dell Diagnostics Utility - How to Run the . If Diagnostics won't run the delete all partitions during the install.

Ask back any questons you have.

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I, too, received notice from Mozilla Firefox and am now limping along on old unsupported version of Internet Explorer, trying to find some technical advice about a refurbished desktop computer I'm considering buying to replace this poor old laptop with Windows Vista. Am new to site and still trying to find my way around. Can anyone tell me anything about a Dell Optiplex 790 i5 Desktop? Refurbished with 4 GB Ram, 1 terabyte Hard Drive, Windows 10 Pro 64-Bit OS?

A:VISTA/Windows Replacement Refurbished PC?

Alos, I have requested a MOD to open a new thread for you. Yes if youre just wanting a decent desktop for casual use that would be an excellent system. I love Dells because they are reliable BUT I myself like to have upgradability =and Dell doesnt really offer that very much like a custom built machine would. But If you can get that PC for a good price Id buy it.

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Looking for new (second hand) Lenovo laptop on ebay a seller has told me when I queried - the Windows and Office versions and how I could reinstall in case of a crash

"Yes I can confirm the windows 7 and office 2007 are licensed. The windows 7 is an ultimate version which is a volume upgrade license(several volume upgrades) and hence I can't give out serial keys or media for both the software"

I thought the COA normally on the laptop base and its registration number was required in case of a reinstall.

Anyone know the current legal / Miscrosoft rules on this?

Cheers Chris

A:Windows 7 on refurbished hardware - what is legal

Dont buy Licenses from eBay. Volume licenses are for large corporations that have purchased site lic and if you ever need support you may not be able to get it with one of those.

Buyer be ware on eBay

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