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AV Security Suite problems lead to Safe Mode problems. Help!

Q: AV Security Suite problems lead to Safe Mode problems. Help!

I ended up getting the AV Security Suite virus or trojan horse on my old work laptop and so I am writing this message using my PC. I was going through this forum's tutorial on removing the AV Security Suite here: http://www.bleepingcomputer.com/virus-remo...-security-suiteI tried to enter the Safe Mode by pushing F8 on start up but nothing happened and so I took your advice and typed "msconfig" in the Run box and used the System Configuration Utility/BOOT.INI and did the /SAFEBOOT and then restarted. Well this worked great but my problem is that when I put in my usual password, it is incorrect. I have only had two passwords with this computer and neither of them are working. What do I do? The computer keeps opening in Safe Mode. As for the laptop, it is an old work computer that when the company closed down for good, they gave it to me for free. With that, I was not the Admin. How do I proceed? Do I need to create a floppy boot disk as noted here: http://www.bleepingcomputer.com/tutorials/create-floppy-boot-disk-in-windows/The computer does not have a floppy drive.Fester

RELEVANCY SCORE 200
Preferred Solution: AV Security Suite problems lead to Safe Mode problems. Help!

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: AV Security Suite problems lead to Safe Mode problems. Help!

Hi Fester,Unfortunately we cannot help you getting around a password. See also the board rulesNo subject matter will be allowed whose purpose is to defeat existing copyright or security measures.I certainly see your problem, but the only thing I can suggest you, is contacting the company and obtaining the password or accessing your own non-administrator account.

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RELEVANCY SCORE 84.8

My husbands login account, not the admin or my login got hit with the Security Suite virus. I tried to run the logs that were suggested, but when I was running the second, gmir, my computer stopped and booted in safe mode, very scary blue screen of death. I booted in safe mode and tried to save the one log that did run fully, dds. But I can't save it to a CD or memory stick. So I booted up my work laptop to get to guys for help. What should I do?

A:Security Suite Tried Logs - Stuck in Safe Mode

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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RELEVANCY SCORE 84.8

Just ran into this problem tonight on my wife's laptop. Cannot boot into Safe Mode as per instructions on this site to begin removal of AV Security Suite. Have not attempted using System Config since that may lead to other problems.

Where do I start?

A:AV Security Suite on Vista - can't boot to Safe Mode

Never mind, fixed it myself.

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RELEVANCY SCORE 84.4

Hey there,
 
My computer has recently been attacked by the Antivirus Security Pro virus. I'm a little lost on how to recover my computer because I can't boot into safe mode. I was told to purchase antivirus software to remove the ASP virus and install it in safe mode, but I can't even reach safe mode. Please help if you can!
 
Thanks,
 
CarPanthers

A:Antivirus Security Pro problems (can't boot into safe mode)

Can't boot in Safe Mode with Networking? (Antivirus Security Pro Virus blocks Safe Mode with Networking)
If you have more than one user account in your operating system - please log-in to the clean account and download the recommended anti-spyware software, install it and run a full system scan, remove all the security infections it will detect, however if you have only one user account please follow this guide (this guide will show you how to create a new user account using safe mode with command prompt - using this newly created user account you will be able to remove Antivirus Security Pro virus).
If Antivirus Security Pro virus also blocks your operating system's Safe Mode with Networking follow these removal instructions:
1. Start your computer in Safe Mode with Command Prompt - During your computer starting process press F8 key on your keyboard multiple times until Windows Advanced Options menu shows up, then select Safe mode with command prompt from the list and press ENTER.
 
2. When command prompt mode loads enter the following line: net user removevirus /add and press ENTER.
 
3. Next enter this line: net localgroup administrators removevirus /add and press ENTER.
 
4. Finnaly enter this line: shutdown -r and press ENTER.
 
5. Wait for your computer to restart,  then boot your PC in Normal Mode and login to the newly created user account ("removevirus"). This account won't be affected by the infection and you will be able to downlo... Read more

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RELEVANCY SCORE 84.4

Hi everyone,I recently got attacked by the Security Tools virus. I made the mistake of switching off my computer and when I switched it back on, it got worse. It attacked everything and I couldn't even go into google to search for help. Couldn't download any program (eg Malwarebytes.EXE). Existing programs cannot run (blocked by virus). Task Manager wouldn't appear. Safe Mode (Safe Mode, Safe Mode with Networking, Safe Mode with Prompt Command) didn't work and I kept getting blue screens of death. Frustrated and desperate, I believed what I read online about booting into Safe Mode via MSCONFIG. WORST MISTAKE THIS MONTH.Here are my steps: - Start ->Run->type MSCONFIG- Went to Startup tab, unchecked everythng except regedit- Went to BOOT.INI tab and checked /SAFEBOOT and /BOOTLOG- Hit OK ->RestartI was told that I should be booted into Safe Mode after this and even if not, I will still be better off.HOWEVER, not only am I worse off, I can't boot into Windows anymore and get blue screens of death (all 3 Safe Modes) and when I clicked on 'Last Known Good Configuration' or 'Start Up Normally', I get green screens of death!Please help me! I have now purchased another computer but I really need the old one fixed as I have valuable documents in there. Some guy whom I'd have to pay for told me that he would just recover my data into an external hard drive and then reformat my computer. He said the virus will still be in my exter... Read more

A:Security Tools virus and Safe Mode problems

Never use the Safeboot option when there is a chance that you are infectedFollow the directions at the very bottom of the page:http://www.bleepingcomputer.com/tutorials/how-to-start-windows-in-safe-mode/

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RELEVANCY SCORE 82.8

I apparently contracted the Security Suite virus on my laptop. I downloaded Piriform's CCleaner, rkill.com, and Malwarebyte's AntiMalware on my desktop, burned them to a CD, copied them to my laptop (in Safe Mode w/ Networking enabled), and ran them in the order that I just listed them. When I ran Malwarebytes, it installed, but would not allow me to download the updates. I tried to update it in regular (not Safe) mode, but the Security Suite virus wouldn't let me open the Malwarebytes app. I tried renaming the MB app, but that didn't help. I copied SUPERAntiSpyware to my laptop but it would not let me update that either. I tried connecting my laptop to the ethernet via cable instead of wireless as it normally is, and that didn't make a difference. I ran MB un-updated, hoping it might somehow find the Security Suite virus despite not being updated. A 35 minute, complete scan later, and it took issue with an svchost.exe file and a couple of pieces of Registry Data. I "Quarantined" those threats, not sure if it would be a problem if I actually deleted those files. Not sure what to do now.
Please help.

A:can't update Malwarebytes in Safe Mode to kill Security Suite virus

Hello,Please follow the instructions in ==>This Guide<== starting at Step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to resolve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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A few days ago I picked up the Internet Security 2010 virus. We have Malwarebytes on the laptop so I did a scan with it and cleaned what it found. I then tried to restart in safe mode and run the scan again but the safe mode went straight to a blue screen that says PAGE_FAULT_IN_NONPAGED_AREA.

I then restarted the laptop in normal mode and now I have no internet connection. I also can't access any firewall modes. Now when I run malwarebytes it comes back clean. Any help would be greatly appreciated. The laptop is a Dell inspiron e1705 and has windows xp. We use AVG free for virus protection. I do have internet access with my desktop.

Update: I can no longer start windows in normal mode or safe mode. Either one takes me to the Blue Screen

A:Internet Security 2010 problems....no safe mode or internet connection on laptop

Any ideas??

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RELEVANCY SCORE 74.8

I found myself with the AV Security Suite popups a couple days ago. I wasn't aware of this site and unskilled as I am tried to fix as best I could. I ran Malwarebytes which quarantined a long list of items, Superantispyware, and Spybot S&D, which found more items. To help avoid this in the future I purchased the full version of Malwarebytes to keep it running in the background.

The fake virus popups have stopped but I'm still experiencing random website popups of a second page when I'm browsing in Firefox. Sometimes, they're advertising sites, sometimes non-loading sites. Also, since I now have Malwarebytes continually running, I see popup mesages where it is blocking the same three IP addresses (Holland, Russia, and Taiwan). This is occurring even when the browser is closed and the computer is idle. My husband is connected to the same router as me without these popups so I'm guessing it's something on my end and still related to the malware I received this week.

Any help would really be appreciated, as all the spyware tools I have are coming up clean and not sure what to do anymore. Thanks much!

A:AV Security Suite - Mostly Gone But Still Problems

Please post your Malwarebytes log.

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RELEVANCY SCORE 74.8

Hi,
I have been using e-trust security suite for the past year. the license just ran out so I paid for a new one for the next 365 days. Had trouble downloading it. Ca Tech support gave me another link to download it. Now when I installed it the firewall component comes up with this error:

" Erro E9027: unable to install Ca Personal Firewall. Component result:0"

So I currently have no firewall installed. I installs 3/4 of the way before that message appears and then just stops installing and disappears. anybody else had this problem?

Also the Ca Anti-spyware component has an Exclamation mark in a yellow triangle and above it, it says "Attention Needed".The antispyware seems to want me to update it, but when I do it doesn't seem to have any effect on it. When I boot my pc I get an error message saying:

"You do not have sufficient privileges to use Ca Anti-spyware to quarantine spyware or manage CA Anti-spyware. Ca Anti-spyware will continue to run, but you can only scan for spyware."

Another message tells me to "try to log on as Administrator".

This is my personal pc and I am logged on as "Computer Administrator". Anyone know how to fix this?

Another error message while installing the suite says " could not register the product" or something to that effect.

I don't know why all these errors are coming up, the last version of e-trust was great and I had no problems...I'm starting to regret renewi... Read more

A:CA Security Suite Problems?

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RELEVANCY SCORE 74.8

Last night I left my HP laptop for an hour and came back to see it was infected by this EVIL AV security suite virus. I repeatedly tried to remove it as it said, and as I've done with the last virus I had: 1.) Run in safe mode w/ networking 2.) run rkill 3.) download and run malwarebytes. Every time it would scan about 9,000 files my computer just shut down...as if it was a trigger. I fumed for a few hours then restored my comp. to it's last save point and tried removing it through normally and it supposedly worked. it took a couple of hours to scan and said 8 files were infected and removed. Now everything SEEMED to be working great, but then I noticed google chrome won't open, and I'm still occasionally being redirected on mozilla, especially when looking for anything on the virus. I then tried to do it in safemode again..and once again once it gets to about 9K files scanned and three infections found my laptop just shuts off. Anyone got any suggestions because I'm about to punch a wall. Is the virus still here, but acting like a sleeper cell or are the after effects just that bad?

A:It SAYS AV security Suite is gone, but I'm still having problems...

Hello,Please follow the instructions in ==>This Guide<== starting at Step 6.Once the proper logs are created, then make a NEW TOPIC and post it ==>HERE<== Please include a description of your computer issues and what you have done to try to solve them.If you can produce at least some of the logs, then please create the new topic and explain what happens when you try to create the log(s) that you couldn't get. If you cannot produce any of the logs, then still post the topic and explain that you followed the Prep. Guide, were unable to create the logs, and describe what happens when you try to create the logs.Orange Blossom

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RELEVANCY SCORE 74.8

First, I want to say thanks to Bleeping Computer for being here!

We loaned a computer to a friend, and now it is infected with Security Suite. I've read all the posts I can find here about how to remove it, and tried to follow through with all the instructions, but I cannot remove it. The computer will not connect to the internet, although the internet connection by proxy is not checked.

This is what I have done so far; I was able to download Malwarebytes with another computer, copy to a cd, and use that to install it on the infected computer, while it was running in safe mode. It found a number of malware files, which were removed. I restarted the computer, and Security Suite was right back with the bogus messages.

Then I found Bleeping Computer through Google, and read about rkill.exe. I downloaded the iexplore.exe version to the uninfected computer, copied to CD, and tried that on the infected computer, still in safe mode. After multiple tries, it found 1 process. I left it open in place and ran Malwarebytes again. No more malware was found. I restarted the computer in normal mode. Security Suite is still there. I reran iexplore.exe, it found a couple more things, I left it open and reran Malwarebytes, which found nothing. I installed Super Anti Spyware, which is a suggestion in one of the threads here, ran that and it identified several more malware files and deleted them. Security Suite remains.

I tried looking in the Task Manager, but don'... Read more

A:Security Suite Problems

Try this:http://www.bleepingcomputer.com/virus-remo...sing-tdsskiller

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RELEVANCY SCORE 74.8

I'm not quite sure how, but my computer got infected. I changed the internet settings back from the proxy server but it still was preventing me from running my antivirus. Now, I tried to restart my computer and it gets stuck on Verifying Pool Data. I tried to boot with failsafe defaults but I don't think it worked. I'm using another computer right now to post here, any help would be appreciated. Thank you.

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I recently followed the bleeping computer guidelines for the removal of the AV Security Suite rogue wear, but I am still having some problems. My sound does not work. Every time I start my computer, I get a windows message that says found new hardware, and it asks me if I want windows to search for software for my new PCI device. I googled how to fix this, but I couldn't figure it out. It told me to download a new chipset driver, which I did, but that didn't work. Any ideas?

I have a dell inspiron e1505 with windows xp

think i'm using sigma tel audio

A:sound problems after av security suite

Unfortunately, a common issue with rogue AVs. Go into device manager, click View->Hidden Devices. This will show system devices that are usually handled during Windows install. It will probably drill down automatically to reveal a conflicting device. Try to automatically update the device. If it doesn't work, or if doing so doesn't fix your audio problem, don't fret. If it doesn't find a driver for it, just delete it and reboot. At post, if your sound card is onboard, disable then re-enable it. When back in Windows, go back into device manager and scan for new hardware.

This won't fix it every time, but is the easiest fix, and works about 90% of the time. If it doesn't work, let me know, as there are some alternate (albeit more annoying) fixes for this.

-Joel

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RELEVANCY SCORE 74

Hi there, I am SO frustrated I could scream but your forum seems to be the only one really helping I people so i am going to try and do what was suggested and see if one of you can help me. This all started about a week ago when my husband went on a website and picked up a virus that seems to be the Internet Security Suite one or Fake Alert? I was getting various popups saying I was infected, .exe files would not run (especially if they were security related) and task manager and regedit were disabled. I ran HJT and MBAM and posted at another site and fixed part of the problem, I am now able to access task manager and regedit and the fake alerts have stopped. Now my problem is when i use a search engine random sites pop up that I did not click on, some security programs will not run (I can not run SuperAntiSpyware even with a renamed file), my McAfee is often disabled even though it says it is working and my clock is changed to military time. McAfee, MBAM, and Adaware all come up clean now. When I am online sometimes Windows Installer pops up and tries to install things unless I hit cancel and disconnect. The problems definitely get worse when i am connected to the internet. I also get the Win32 Generic Process error and then shortly after the DCOM Services error and then the system starts a timer to shutdown in one minute. I can stop it with running shutdown -a but it still sucks. Here are my logs, I hope someone can help!This is the ORIGINAL HJT log (not the c... Read more

A:Had internet Security Suite, now have other problems

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 74

I removed the AV Security Suite virus using Malwarebytes Antimalware but am continuing to have problems. My keyboard only works in safe mode. I have tried uninstalling/reinstalling but get an error 38 and it says a prior version of the driver already exists. Also getting the yellow ! under devices>keyboard. I tried to run GMER, but my computer went blue screen with error PFN_LIST_CORRUPT the first time and froze the 2nd time. I was able to run the prior steps. Here is the DDS info and the Attach. Any help would be appreciated - Thanks!DDS (Ver_10-03-17.01) - NTFSx86 NETWORK Run by Administrator at 16:26:15.45 on Sun 07/18/2010Internet Explorer: 8.0.6001.18702Microsoft Windows XP Home Edition 5.1.2600.3.1252.1.1033.18.502.161 [GMT -6:00]AV: CA Anti-Virus *On-access scanning enabled* (Updated) {17CFD1EA-56CF-40B5-A06B-BD3A27397C93}AV: Microsoft Security Essentials *On-access scanning disabled* (Updated) {BCF43643-A118-4432-AEDE-D861FCBCFCDF}============== Running Processes ===============C:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exec:\Program Files\Microsoft Security Essentials\MsMpEng.exeC:\WINDOWS\system32\svchost.exe -k netsvcssvchost.exesvchost.exeC:\WINDOWS\Explorer.EXEC:\Program Files\Internet Explorer\iexplore.exeC:\Program Files\Internet Explorer\iexplore.exeC:\WINDOWS\system32\ctfmon.exeC:\Program Files\Internet Explorer\iexplore.exe... Read more

A:Problems after removing AV Security Suite

Hi roconnell18,Welcome to Bleeping Computer!My name is mpascal, and I will be helping you fix your problem.Before we begin, I would like give a few guidelines so that we can fix your problem as quickly and efficiently as possible:Be sure to follow all my instructions carefully! If there is anything you don't understand, don't hesitate to ask.Please do not do anything or perform other steps unless I have asked you to do so.Please make sure you post all logs I ask you to, and make sure that the entire log gets posted.Don't attach any logs unless asked. Posting them in the forums will make them easier to analyze.If you are unsure of how to reply, or need help with anything regarding the website, please look here.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below I will review and take the ste... Read more

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I did all the steps you posted on your site for removing the Security Suite. The rkill seemed to run really fast and didn't remove anything and the log came up after about 2 seconds so I'm not sure it worked right. The Malwarebyte software won't update even in safe mode with the steps you said to do with the Internet Options and the LAN. I can't access the Malwarebyte website at all. And the malware has turned off the Windows Security and I can't get on that website either. What a mess! Any suggestions?

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RELEVANCY SCORE 74

HiI've was infected by a virus that kept telling me to download their Security Suite to "remove a virus" that supposedly had infected my computer. I've managed to get rid of this Security suite popup with the help of AVG anti-virus and Malwarebytes Anti Malware. But my computer is alot slower then before, it was recently reinstalled. But after removing the virus i keep getting messages from AVG that my computer is infected by several trojan horses. It only says "Threat detected", there is no option to remove it, only ignore. The file name is c:\\WINDOWS\system32\drivers\ndis.sys , the file services in system 32 is also infected according to AVG. Malwarebytes AntiMalware can't seem to find these trojan horses, only AVG.Here is my Hijackthis log, hopefully you guys could help me find something there. Much appreciated// NickLogfile of Trend Micro HijackThis v2.0.4Scan saved at 21:39:15, on 2010-08-29Platform: Windows XP SP2 (WinNT 5.01.2600)MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)Boot mode: Safe mode with network supportRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\system32\svchost.exeC:\Program\AVG\AVG9\avgchsvx.exeC:\Program\Lavasoft\Ad-Aware\AAWServi... Read more

A:Was infected by Security Suite, still got problems

Hello Nreilly22, My name is Syler and I will be helping you to solve your malware issues. Sorry for the delayin replying, we are very busy at the moment.Please note because we are very busy, if I don't hear from you within 5 days the topic will be closed, If youhave since resolved your issues I would appreciate if you would let me no so I can close this topic.Please download Malwarebytes' Anti-Malware from HereNote: If you already have Malwarebytes' Anti-Malware, just update then run it.Double Click mbam-setup.exe to install the application.Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.If an update is found, it will download and install the latest version.Once the program has loaded, select "Perform Quick Scan", then click Scan (the scan may take some time to finish, so please be patient).When the scan is complete, click OK, then Show Results to view the results.Make sure that everything is checked, and click Remove Selected.When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.Copy and Paste the entire report in your next reply .Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart ... Read more

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RELEVANCY SCORE 74

Our computer was infected by AV Security Suite. We used Malwarebytes Anti-malware to remove it. This got rid of most of the problems but not all. We still experience frequent redirects in IE, Firefox & Safari. I cannot access the Windows update site and must update most of the antispyware manually.I am attaching the DDS.scr info, but had many problems when running the GMER scans. Once GMER froze the computer, another time it failed and closed and lastly it resulted in a blue screen of death with this message "page_fault_in_nonpaged_area. A problem has been detected and Windows has been shut down to prevent damage to your computer". it named the file "pxtoapow.sys" as part of the problem. Another time that I ran GMER, I got a message that it detected rootkit activity, but I was not allowed to save that log. I tried running GMER one class at a time and am attaching the logs I was able to save. Many thanks in advance DDS (Ver_10-03-17.01) - NTFSx86 Run by Kristy at 18:45:14.12 on Mon 06/28/2010Internet Explorer: 8.0.6001.18702 BrowserJavaVersion: 1.6.0_17Microsoft Windows XP Professional 5.1.2600.3.1252.1.1033.18.2046.1239 [GMT -4:00]AV: AVG Anti-Virus Free *On-access scanning enabled* (Updated) {17DDD097-36FF-435F-9E1B-52D74245D6BF}============== Running Processes ===============C:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost -k DcomLaunchsvchost.exeC:\WINDOWS\System32\svchost.exe -k n... Read more

A:Many problems courtesy of AV Security Suite

Hello fshnoeyes, Welcome to Bleeping Computer. My name is fireman4it and I will be helping you with your Malware problem.Please take note of some guidelines for this fix: Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". Finally, please reply using the button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply, unless they do not fit into the post.1.Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:http://www.clickz.com/news/article.php/3561546I suggest you remove the program now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player.2.The following is referring to Wise Registry Cleaner 4 Free 4.93 Please be aware that Bleepingcomputer staff do not recommend th... Read more

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RELEVANCY SCORE 74

Hi, first post so hope I can explain properly,I randomly got Security Suite pop up and knew it was a fake virus scanner, as I've previously had problems with Anitvir, so I rebooted the computer in 'safe mode with networking'. I was instructed to download Ccleaner and to run it and to download Rkill and run. Having both those tasks completed, I scanned the computer with Malwarebytes' Anti-Malware on a full scan, but it didn't find any infections. So, I rebooted the computer normally and found that Security Suite was still active. I used Rkill to stop it and scanned the computer a number of times, all revealing nothing.Please help on what action I could take and apologies for taking up someone's time if the answer is simple,Thanks,#pmboEdit: Moved topic from XP to the more appropriate forum. ~ Animal

A:Problems With 'Security Suite' -______-

Take a look here: Remove Security Suite (Uninstall Guide)

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RELEVANCY SCORE 74

Hello,About a week ago my computer fell victim to AV Security Suite. With the help of my brother and some guides we were able to get rid of AV Security Suite and the redirecting most people seem to have by using MBAM and some other programs. I thought my computer was cleaned out until I noticed IEXPLORE.exe running in processes under windows task manager. I had noticed this process when my computer was infected and knew there was something still lingering in side of my computer. I can tell this the IEXPLORE.exe is not regular Internet Explorer because, it is usually in all caps, and whenever I reboot, or come back from being afk or being on stand by it has at least 3 of them running and a file is created under C:\WINDOWS\Prefetch, called IEXPLORE.pf that is created on reboot or coming out of stand by. And when I boot up my computer it asks if I want to boot up or run windows recovery systems or something of the sort.I have the DDS Logs but when ever I run GMER it takes several hours, and when I come back some time after leaving it to run windows rebooted its self saying that is had a serious error or my desktop will just freeze and lock up.Another note is some family told me when I first built my computer some reason that makes no sense now that not to update windows, off course in the last few days I brought windows and IE up to date.Thank you in advance,-DDS-DDS (Ver_10-03-17.01) - NTFSx86 Run by Administrator at 17:34:10.35 on Thu 07/15/2010Internet Explorer: 8.... Read more

A:Post AV Security Suite Problems

Hello and welcome to Bleeping ComputerWe apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a clear description of the problems you're having, along with any steps you may have performed so far.Upon completing the steps below another staff member will review and take the steps necessary with you to get your machine back in working order clean and free of malware.If you have already posted a DDS log, please do so again, as your situation may have changed.Use the 'Add Reply' and add the new log to this thread.Thanks and again sorry for the delay.We need to see some information about what is happening in your machine. Please perform the following scan:Download DDS by sUBs from one of the following links. Save it to your desktop.DDS.scrDDS.pifDouble click on the DDS icon, allow it to run.A small box will open, with an explaination about the tool. No input is needed, the scan is running.Notepad will open with the results.Foll... Read more

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RELEVANCY SCORE 73.6

I tried to un-install Office 2007. But it would not un-install. So I went online searching for answers. and I found this link: http://support.microsoft.com/kb/928218/
I tried to follow the directions, but I think I got so overwhelmed and scared that I did not continue. But what I did do might have been the reason that I got more problems now.

Now I am not able to use my own Office XP 2002.
I am not able to re-install nor un-install any of the office products (2002 or 2007).

Tonight, I used the CD to re-install office 2007 (trial), I got the Error 1321:
"Setup cannot modify the file C:\Program Files\Microsoft Office\office12\1033\PROTTPLV.XLS Verify that the file exists in your system and that you have sufficient permissions to update.

A few days ago, I tried to re-install Office xp 2003, and I got similar Errors.

Please Help!

Thanks,
Boating
 

A:Solved: MS Office 2007 Trial uninstall problems athat lead to other Problems. Please

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RELEVANCY SCORE 73.2

Last wed. I got this message on my ZA anti-virus, " anti-virus scanning is de-activated. This can occur if the system clock is set forward or the anti-virus updates are diabled." then a link is supplied ," click here to update now and re-activate scanning" When I did that my PC froze up for 20-30 min. and I get an error message that says " an error has occured" I've been in contact w/ ZA but, their help hasn't worked. They asked me to do the following:

"Hello John,

Thank you for contacting ZoneAlarm Technical Service.

From what I understand, you are having issues with the ZoneAlarm software still. Please manually remove the current
install of the ZoneAlarm software with the steps provided here.

Also please double check your time and date on the clock.

Please download the most current version before you start this process. Ensure that you choose the proper product from
the chart here.

http://www.zonealarm.com/trial

This applies to

All ZoneAlarm products
Windows 2000/XP

Summary

I need to completely remove ZoneAlarm, or there are remnants of
ZoneAlarm on my system

Solution

If possible, first try to uninstall ZoneAlarm normally from your Start ->
Programs -> Zone Labs menu. If this fails, or you want to ensure that all
ZoneAlarm files were removed from the system properly, continue with the
steps below.

01.) Restart your computer
02.) When you see the screen go black and it starts booting back up keep
tapp... Read more

A:Zone Alarm Security Suite problems

bump
 

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RELEVANCY SCORE 73.2

I recently purchased Zone Alarm Security Suite and I've had a couple of problems already, both of which have happened twice.

1. I've gotten notices on two occasions that my system might be at risk because my ZA anti-virus program appears to have been turned off. Sure enough, I check and see that it really is off, so I have to turn it back on.

QUESTION: Is it unusual for an AV program to somehow turn itself off, or would it be more likely that there is something sinister going on with my system?

2. Twice I've gotten the following message:

Zone Alarm Security Suite -- New Network
New Network Found
IP Address: ************
Type: Public Network Detected

Zone Alarm Security Suite has found a connection between
your computer and the Internet or another computer.

QUESTION: Is this message harmless, or is it something I should be concerned about.

Thank you.
 

A:Zone Alarm Security Suite -- two problems

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RELEVANCY SCORE 73.2

Tonight I received a prompt from ZoneAlarm Internet Security Suite to upgrade from version 70_462_000 to version 70_470_000. However, I did a Google search and discovered that three people had attempted the same upgrade earlier today only to encounter serious problems. Two mentioned that their systems locked up and one said his slowed to a crawl.

http://forum.zonelabs.org/zonelabs/board/message?board.id=inst&message.id=76709

After reading about these bad experiences, I'm not sure I want to try the upgrade. But if I do try it and find that it adversely affects my system, how would I go about reverting to the previous version?
Thank you
 

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RELEVANCY SCORE 72.4

On Sunday my laptop (running windows XP Home Edition) froze up and when I rebooted discovered EVERY file was having LOST CLUSTER problems. When I finally was able to get into windows most major functions such as IE 6.0 browser and Outlook Express would not work properly. I was able to run a registry fix program I had and it 'corrected' over 330 errors in the registry. However, it still has not corrected my problem.

I use Earthlink and I contacted them this morning and they suggested I run SFC /SCANNOW and re-install IE. However, I get the following error:

"A problem has been detected and windows has been such down to prevent damage to your computer

KERNEL_DATA_INPAGE_ERROR

...
...

Begin Dump of Physical Memory"

Please can any one help me. I am not sure what happened but now most systems are not working. It keeps on rebooting into a dyagnostic mode where it checks lost clusters and If I manage to bypass this and get into windows desktop, it comes up with all sorts of DLL errors being corrupted and that I should run CHKDSK (which I did but then it hangs the machine and the starts the whole cycle again)....

I am not too familiar with the REGISTRY and I need some help.

Thanks.

[Tuesday morning] I have additional information:

I now get the following errors:

Errors in Windows/Prefetch/RNDAL.EXE-15330267.pf

and

Windows Delayed Write Failed messages. A whole bunch
dispex.dll.new
bootok.exe.new
dimap.dll.new
crtdll.dll.new
comsetup.dll.new
capesnpn.d... Read more

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RELEVANCY SCORE 72.4

My first problem is that I want to activate IM Security and AV E-mail scanning, but ZoneAlarm is detecting 3rd party software. Could this be Hotmail using inbuilt Trend Micro?? Because I'm not aware of other software that I use.

My second is now that I have installed the software, I cannot see certain graphics on webpages, sometimes .jpegs, .gifs, and html, even though I have allowed HTML with IE Explorer. This is especially noted through my e-mails from my Yahoo account, not my Hotmail/Messenger account. Does anyone know if I can tweak this software and how?

Thanks for any help, guys.
 

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RELEVANCY SCORE 72.4

Hello,

I am running Windows XP Professional version 5.1 with service pack 3. I followed the awesome instructions for removing AV Security Suite and was able to do everything successfully. While I have Symantec for virus and recently added MalwareBytes and SpyBot, I was still not able to open Explorer until I mended the host file.

My computer is still running slow and I am wondering if this is some form of the AV lingering, still? I am attaching a log file from TrendMicro hijackthis but have no idea what belongs and what doesn't. Any help would be appreciated.

Do I need to spend the $50+ for the reimagepcrepair fix?

Thank you in advance for your assistance! This has been such a time-suck

A:Unsure if removed AV Security Suite - lingering problems

Not sure what you are feferring to...but the BC removal instructions for AV Security Suite can be found Here.Louis

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RELEVANCY SCORE 72.4

Hi All, system now dual-booting between XP and 7, thanks to advice on this forum. Now installed Avira Anti-vir2009 (ver8) Security suite (I use this with my XP and had a licence left over).

It appears to be working fine and 'control panel/systems & security' list Avira. However, the 'action centre' isn't detecting it and is flashing red bars at me saying I have no anti-virus or firewall. All programs are updated so can't understand why windows won't recognise Avira.
Does anyone know any way to resolve this?

Thanks again.
 

A:Solved: Avira Security Suite with Windows 7-problems

hi i found this coutesy of wilder security
make sure you right click and choose the compatibility mode option ... and choose "additional permissions" and "worked on previous versions but fails now" hope this helps
 

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RELEVANCY SCORE 72.4

i currently have Zone Alarm Security Suite 7 and i am unable to update my anti-spyware definitions. it will update the anti-virus, but not the anti-spyware. any suggestions?

A:Zone Alarm Security Suite Update Problems

I believe those two need to be updated seperately. In the antivirus/antispyware area, there should be an update button. Click that and let me know if that fixes your problem.

If I'm wrong on this, feel free to correct me.

-- Jess

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RELEVANCY SCORE 72.4

I cannot open several exe files, cmd.exe, and several anti-virus, malware, adware programs since downloading the Windows Security Suite virus/malware. I used Trend Micro's HijackThis and have this log: Please advise me as to what I should fix as a result of this log.Logfile of Trend Micro HijackThis v2.0.2Scan saved at 2:22:43 PM, on 8/6/2009Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v8.00 (8.00.6001.18702)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Lavasoft\Ad-Aware\AAWService.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files\Trend Micro\BM\TMBMSRV.exeC:\Program Files\Common Files\AOL\ACS\AOLAcsd.exeC:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exeC:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exeC:\Program Files\Bonjour\mDNSResponder.exeC:\WINDOWS\system32\drivers\CDAC11BA.EXEC:\Program Files\TOSHIBA&... Read more

A:Remants of Windows Security Suite Problems Remain

Hi My name is Extremeboy (or EB for short), and I will be helping you with your log.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help.If you have since resolved the original problem you were having, we would appreciate you letting us know. If not please perform the following steps below so we can have a look at the current condition of your machine. If you have not done so, include a description of your problem, along with any steps you may have performed so far.If you do not make a reply in 5 days, we will need to close your topic.You may want to keep the link to this topic in your favourites. Alternatively, you can click the button at the top bar of this topic and Track this Topic. The topics you are tracking can be found here.Please take note of some guidelines for this fix:Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.Even if things appear to be better, it might not mean we... Read more

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RELEVANCY SCORE 71.6

I have constant disconnect issue in normal mode.However no problems in safe mode.The only fix so far is to renew the IP address.
Just a few things I've done:
Cleared the cash and cookies of the browser;
Cleaned the registry with Glare and CCleaner;
Changed Power schemes to "Always on";
Used System Restore(in Safe mode);
Ran Dr. Web,Super AntiSpyware,TDSSKiller.
But everything was just a temporary fix.
Please,help.
Here is Hijackthis log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 3:09:38 PM, on 11/11/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v8.00 (8.00.6001.18702)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\COMODO\COMODO Internet Security\cmdagent.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe
C:\Program Files\Java\jre7\bin\jqs.exe
C:\Program Files\Common Files\Microsoft Shared\VS7DEBUG\MDM.EXE
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Common Files\Java\Java Update\jusched... Read more

A:Constant disconnects in normal mode,no problems in safe mode.

Greetings carl8s and to BleepingComputer's Virus/Trojan/Spyware/Malware Removal forum.My name is Oh My! and I am here to help you! Now that we are "friends" please call me Gary. If you would allow me to call you by your first name I would prefer to do that. ===================================================Ground Rules:First, I would like to inform you that most of us here at Bleeping Computer offer our expert assistance out of the goodness of our hearts. Please try to match our commitment to you with your patience toward us. If this was easy we would never have met. Please do not run any tools or take any steps other than those I will provide for you while we work on your computer together. I need to be certain about the state of your computer in order to provide appropriate and effective steps for you to take. Most often "well intentioned" (and usually panic driven!) independent efforts can make things much worse for both of us. If at any point you would prefer to take your own steps please let me know, I will not be offended. I would be happy to focus on the many others who are waiting in line for assistance. Please perform all steps in the order they are listed in each set of instructions. Some steps are a bit complicated. If things are not clear, be sure to stop and let me know. We need to work on this together with confidence.Please copy and paste all logs into your post unless directed otherwise. Please do not re... Read more

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RELEVANCY SCORE 71.2

My problem isn't much but I'm worried that it will cause other problems because the computer just came in the mail yesterday and previously acted up.

I use Windows XP, Tablet eddition on a Tablet PC made by Averatec.

The mouse sometimes jumps. I know that's not a big deal but it makes me worried. It does it occasionaly, without warning, and sometimes this causes the webpage to go back the the previoius page.

This honestly isn't that big a problem but it happened to my Mom's latop and it seems to be getting worse and worse. Then again, her laptop isn't in any good condition.

I don't concider this much of a problem, but previoiusly the Windows loaded oddly and got stuck on this blue "windows" screen and after turning it off and on it still wouldn't work. It kept freezing there so I reformated the computer. (This is the day after I got it.) I'm not sure if I was supposed to reformat it, but the technical support was closed for the holidays and I was angry. (Btw, does formating too many times hurt a computer in any way?)

So right now I"m just trying to use it as much as I can to see if it glitches. Watching DVDs, updating it so turning it off and on to see if it goes to the screen again, ect.

But, does it seem like something is wrong with the system? I don't know.. I'm just worried if it does that blue screen again and if these mouse problems could mean more problems in the future.
&nbs... Read more

A:Mouse problems, afraid it will lead to other problems.

Check the manufacturers site to make sure you have the latest drivers for the mouse you are running.

patio.
 

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RELEVANCY SCORE 71.2

I followed the excellent BC directions to remove the AV Secuirty Suite from my computer (which worked really well when I read them the 2nd time and removed the extra entries from the hosts file). I am running Windos XP professional 5.1 svc pack 3. My browser, while I can finally open it and somewhat surf, is still giving me errors, redirecting me, and generally my computer is running slow.Here is the log from hijack this - I am not sure what belongs and what doesn't. Much thanks for any directions!Logfile of Trend Micro HijackThis v2.0.4Scan saved at 4:28:17 PM, on 7/10/2010Platform: Windows XP SP3 (WinNT 5.01.2600)MSIE: Internet Explorer v7.00 (7.00.6000.17055)Boot mode: NormalRunning processes:C:\WINDOWS\System32\smss.exeC:\WINDOWS\system32\winlogon.exeC:\WINDOWS\system32\services.exeC:\WINDOWS\system32\lsass.exeC:\WINDOWS\system32\Ati2evxx.exeC:\WINDOWS\system32\svchost.exeC:\WINDOWS\System32\svchost.exeC:\Program Files\Intel\Wireless\Bin\EvtEng.exeC:\Program Files\Intel\Wireless\Bin\S24EvMon.exeC:\Program Files\Intel\Wireless\Bin\WLKeeper.exeC:\Program Files\Symantec AntiVirus\Smc.exeC:\Program Files\Common Files\Symantec Shared\ccSvcHst.exeC:\WINDOWS\system32\brss01a.exeC:\WINDOWS\system32\spoolsv.exeC:\Program Files&... Read more

A:Lingering AV Security Suite problems - browser errors, slow computer

Welcome to the BleepingComputer Forums. Is this a business computer?If it is, are you the domain administrator? If you are not, have you informed your domain administrator, (business manager, Systems Analyst, or Information Technology (IT) Specialist)? I ask because I do not help in cleaning business or corporate computers or Windows Server editions, like Windows 2003, for several reasons: There may be restrictions and modifications installed on such machines that could be damaged or altered by the actions we take to remove Malware. Any infection could jump terminals in a computer network. There may also be legal issues regarding any loss of business data that I do not wish to deal with.

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RELEVANCY SCORE 71.2

First things first, I've had a serious issue ever since my computer was reset through recovery mode..the second Firefox loads in normal mode, it completely freezes up, and I'm not even able to end the process through task manager. I tried loading with Internet Explorer, still no luck. Safari same deal. I can only go on the Internet normally through Safe Mode. I have a Windows XP Professional, specifically a Media Center PC. Also, when I log in on windows, there is a "Found New Hardware" box for video controller. I also saw that there was a yellow exclamation near Video Controller and Video Controller (VGA compatible). Is it possible that my video card got corrupted, and is this an easy fix? Please help!

 

A:Solved: Problems after recovery mode (NOT SAFE MODE)

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RELEVANCY SCORE 70.4

Security Suite & occasional Google re-directs, fun, fun, fun!Running Vista 32-bit on an HP DV9700 (temperamental machine, this is). I do not have Windows back up disks but the information that came with my computer says I can do a system restore without. (I guess I'm still stuck in the 1990s.)I have Soulseek installed but haven't ran it in a year or so, never had problems with it in the past. The people who use that one tend to be more into obscure, out-of-print music and more reliable than say, Limewire. Noticed that my version of Spybot is out of date, too. I tried to uninstall Spybot S&D at the end of April when I installed Avast but it seems it to have only partially uninstalled. Whatever this crap is, it seems to be hitting a lot of people. Security Suite showed up a few days ago. Didn't buy it, of course. I hovered over the icon in the task bar and wrote down the random number (74515435). I stopped the program from running with Task Manager, downloaded Malwarebytes, and ran a full scan in safe mode, restarted it and did quick scan in normal mode (it makes my computer overheat so I have to be vigilant and pause it occasionally and thus it takes several hours to do a full scan). It seemed to get rid of Security Suite but then the Google redirects started happening almost immediately as well as occasional tabs opening and going to these spam websites. Now host processes stop working periodically as well. Ran a full scan with Avast and found two in... Read more

A:possibly removed Security Suite, now having problems with search engine redirects - unknown cause

Hello and Welcome to the forums! My name is Gringo and I'll be glad to help you with your computer problems. Somethings to remember while we are working together.Do not run any other tool untill instructed to do so!Please Do not Attach logs or put in code boxes.Tell me about any problems that have occurred during the fix.Tell me of any other symptoms you may be having as these can help also.Do not run anything while running a fix.In the upper right hand corner of the topic you will see a button called Options. If you click on this in the drop-down menu you can choose Track this topic. By doing this and then choosing Immediate E-Mail notification and then clicking on Proceed you will be advised when we respond to your topic and facilitate the cleaning of your machine.We apologize for the delay in responding to your request for help. Here at Bleeping Computer we get overwhelmed at times, and we are trying our best to keep up. Please note that your topic was not intentionally overlooked. Our mission is to help everyone in need, but sometimes it takes just a little longer to get to every request for help. No one is ignored here.In order for me to see the status of the infection I will need a new set of logs to start with.Please print out or make a copy in notpad of any instructions given, as sometimes it is necessary to go offline and you will lose access to them.DeFogger: Please download DeFogger to your desktop.Double click DeFogger to run the tool. The ap... Read more

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RELEVANCY SCORE 69.2

My computer is infected with the thoroughly annoying virus associated with the bogus SpyFalcon anti-spyware program. I want to try some of the fixes I'm finding on the forums here, but they all involve using safe mode. When I boot up the computer and select safe mode, it runs off all those .sys files as normal, and displays "press esc to cancel loading a347.sys..." or something along such lines, then the same message for d347.sys (if memory serves), which i understand is normal, but after that it just seems to pause for a few seconds and then restarts as though i had hit the restart button or something.

Does anyone know of any ways around this other than a total format? I don't have the means of backing up my hard drive other than a lot of DVDs at the moment. I haven't tried an XP installation repair yet, 'cause I can't find the damn CD, but from what I see on a few different forums, that doesn't seem to work with similar problems.

If anyone knows a possible cause for this, and/or can help fix it, please e-mail me a suggestion. This virus has got to go, and fast. I don't wanna have to buy a new copy of XP just yet, just to get rid of it. Not to mention wasting all my DVDs and possibly losing some hard-to-find downloads and personal photos, etc.

Even if you know of a way other than safe mode to stop it protecting itself while I go about the fix... I know it's a long shot. Please help.

A:Safe Mode Problems *cry*

We have just posted a fix. Here is the link...http://www.bleepingcomputer.com/forums/t/43659/how-to-remove-spyfalcon-removal-instructions/

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RELEVANCY SCORE 69.2

Hey, my computer won't start. Last thing my daughter did was load large wav files onto desktop so I think the c drive where I haave he operating system is too full ( have two hard drives and normally save files on e drive). Been hitting f8 to go into safe mode and delete the files BUT it lets me into the options screen from f8 but won't let me move up and down with arrow keys from start windows normally to safe mode, last known good configuration etc. Any help greatly appreciated, I'm getting ready to throw the thing down the hill.

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RELEVANCY SCORE 69.2

I'm running XP and I need to restart my system in safe mode, but evertime i try run safe mode it freezes on certain drivers.

First it froze on agp440.sys and now it is freezing up on mup.sys

What do I do to fix this?
 

A:Safe Mode Problems

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RELEVANCY SCORE 69.2

bought computer from compusa 2years ago with windows xp installed. acquired virus downloader and could not quarintine it with nod or avg spyware so someone told me to run my computer in safe mode and hit F10. now it is like starting all over and am being asked for serial nos on window. I do not know where that is because windows was already installed, so please help me.

A:hit f10 in safe mode and now have problems

Look for a sticker on your computer case that says Product Key. That's the serial number.

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RELEVANCY SCORE 69.2

I've been following the tutorial to get rid of Winfixer and a couple of other unwanted programs, but the tutorial tells me that I have to reboot in safe mode. I reboot the computer, press F8, select "safe mode", and it takes me to the start-up screen, then to the place where you click on the profile that you want. I click on my own, and the screen goes black. It says "safe mode" in each bottom corner, and there's a long line of text at the top of the screen, and that's it. It doesn't move from there. Is there something (else) wrong with my computer, or am I doing something wrong?

A:Problems With Safe Mode

Here's another way to get into Safe Mode:
To use the System Configuration Utility method

Close all open programs.
Click Start, Run and type MSCONFIG in the box and click OK
The System Configuration Utility appears, On the BOOT.INI tab, Check the "/SAFEBOOT" option, and then click OK and Restart your computer when prompted.
The computer restarts in Safe mode.
Perform the troubleshooting steps for which you are using Safe Mode.
When you are finished with troubleshooting in Safe mode, open MSCONFIG again, on the BOOT.INI tab, uncheck "/SAFEBOOT" and click OK to restart your computer

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RELEVANCY SCORE 69.2

My other computer has recently been found to have WinFixer on it. I was looking through the spyware self help forum and found a topic that deals with getting rid of WinFixer. I have followed all of the steps until it tells me to go to safe mode. I used the system configuration method of putting my computer in safe mode and when I rebooted the computer and tried to log in all it will show is a black screen with safe mode in all four corners and something about Windows XP on the top. A couple of seconds after this screen appears, a box pops up and asks if I want to continue in safe mode or if I want to do a system restore. This box only stays up for about a second, then it goes away and the black screen with safe mode in the corners is the only thing that stays on the screen.

If I click yes real fast on the box that pops up, the desktop almost shows up but then goes back to the safe mode screen, where the box pops up again. If I click no on the box then I can go through a process that will do a system restore. I can only log on and off and turn off the computer through the control-alt-delete task manager thing.

Another thing is that when the computer starts up and I go to the F8 start-up menu and select the normal option, it stills goes to safe mode.

What do I do? There seems to be no way to get out of safe mode and I dont want to do the system restore for fear of getting into another big mess of problems.

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RELEVANCY SCORE 69.2

Well, its not that serious but I need my comp fixed and Im a total computer noob.

My computer starts up and then continues in an ifinite restarting cycle

Well, when I try to turn my computer on, it starts to load but then goes to a black screen saying some thing like:

Your computer encountered a problem...it may have been bacuse of...or power failures...hard drive...yadadadada

It also says to click Safe Mode, Start Windows Normally or Same Configuration with a little timer at the bottom

if I press enter for Start Normally or Same Config, it goes to a loading page and then shuts down and restarts going baack to the black screen. Restarting and Restarting and restarting...

If I click Safe Mode, a long list of jumble appears and it restarts back again. I mean, I thought that Safe Mode is the ultimate defense.
 

A:Serious Safe Mode Problems

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RELEVANCY SCORE 69.2

I am also not able to reboot in safe mode. I tried the advice that you gave the other poster - went to run and typed in msconfig etc but there was no checkmark there. Then as I read further I realized my computer is not doing the same thing.

When I reboot in safe mode, the screen turns black and Safe Mode is in each of the four corners of the screen. Nothing else happens but when I push ctrl/alt/del the desktop flickers. It also flickers and I can see a bit of the desktop for just a moment when I click restart.

Any suggestions?

A:Safe Mode Problems

Reboot to the Boot Menu and select Safe Mode with command line. At the C:\ type in sfc /scannow. If it works post the results.

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RELEVANCY SCORE 69.2

hey, when i try to enter safe mode nothing happens

i press on, when the *republic of gammers* splash screen appears to hit *del* to go to bios etc i hit F8 and i go to the *select which drive to boot* like my dvd drive D;/C: drive, floppy etc.?

why.?
 

A:Safe mode problems.?

Odd, the boot menu is usuall F12 or F10. You should be able to choose the hard drive, then start tapping F8 again to get the safe mode options.

you can also add a safe mode option to the boot menu that will display every time you boot the system. See this article for the steps:
http://www.theeldergeek.com/add_safe_mode_to_boot_menu.htm

HTH

Jerry
 

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RELEVANCY SCORE 69.2

I am trying to get into same mode, there are two user names. Administrator and my name. I have a virus in my files. When attempting to get into my area, the CPU immediately shuts down and restarts. I can get into Admin, run virus protection (Spybot) but it does not find my virus (National Cyber Police) $300 to moneygram.
 

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RELEVANCY SCORE 69.2

When I boot up in safe mode (windows XP - Professional) all I get is a list of drivers. I can not do anything on the computer at this point. The keyboard doesn't work. I have to "force" shut down the computer and start up again normally (not safe mode). What is the problem that is not allowing me to do anything in safe mode?
 

A:Safe mode problems

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