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Internet disconnects when phone is answered

Q: Internet disconnects when phone is answered

This problem began last week after my connection dropped off completely but once it returned after about an hour my internet would disconnect (not when the phone rings) but rather when it was answered.

I looked into the issue online and found it could be related to wrong settings on my Netgear router (which I checked out and was fine), the other issue that came up was filters.

So I rang AOL who said to change the filters and I put two new filters on and this seemed to stop the problem until tonight.

We changed the filters on Thursday and the problem stopped so we thought fantastic! Until tonight the phone rang and off went my internet.

It's odd as the disconnect only occurs when the phone rings and the connect immidiaetly restablishes after the phone is put down.

I'm wondering if there is anything further I can do as I feel like I'll hit a brick wall with my ISP (AOL!!!!), I've heard that it could be my router/modem is there a way to test this?

Anyone experienced a similar problem or have an idea how I can solve it or what the issue is?

Here's my router log if it helps;
Code:
Mon, 2010-09-13 16:20:47 - Receive NTP Reply from time-g.netgear.com
Mon, 2010-09-13 20:00:43 - LCP down.
Mon, 2010-09-13 20:00:59 - Initialize LCP.
Mon, 2010-09-13 20:01:02 - LCP is allowed to come up.
Mon, 2010-09-13 20:01:03 - Loss of synchronization :1
Mon, 2010-09-13 20:01:04 - CHAP authentication success
Mon, 2010-09-13 21:08:42 - LCP down.
Mon, 2010-09-13 21:09:05 - Loss of synchronization :2
Mon, 2010-09-13 21:09:07 - Initialize LCP.
Mon, 2010-09-13 21:09:10 - LCP is allowed to come up.
Mon, 2010-09-13 21:09:12 - CHAP authentication success
Mon, 2010-09-13 21:09:19 - Initialize LCP.
Mon, 2010-09-13 21:09:19 - LCP is allowed to come up.
Mon, 2010-09-13 21:09:21 - CHAP authentication success
Mon, 2010-09-13 23:28:39 - LCP down.
Mon, 2010-09-13 23:28:59 - Initialize LCP.
Mon, 2010-09-13 23:29:02 - LCP is allowed to come up.
Mon, 2010-09-13 23:29:08 - Loss of synchronization :3
Mon, 2010-09-13 23:29:42 - LCP down.
Mon, 2010-09-13 23:29:59 - Initialize LCP.
Mon, 2010-09-13 23:30:00 - LCP is allowed to come up.
Mon, 2010-09-13 23:30:40 - LCP down.
Mon, 2010-09-13 23:31:00 - Initialize LCP.
Mon, 2010-09-13 23:31:00 - LCP is allowed to come up.
Mon, 2010-09-13 23:31:40 - LCP down.
Mon, 2010-09-13 23:32:01 - Initialize LCP.
Mon, 2010-09-13 23:32:01 - LCP is allowed to come up.
Mon, 2010-09-13 23:32:41 - LCP down.
Mon, 2010-09-13 23:33:01 - Initialize LCP.
Mon, 2010-09-13 23:33:02 - LCP is allowed to come up.
Mon, 2010-09-13 23:33:42 - LCP down.
Mon, 2010-09-13 23:34:02 - Initialize LCP.
Mon, 2010-09-13 23:34:02 - LCP is allowed to come up.
Mon, 2010-09-13 23:34:03 - CHAP authentication success
Tue, 2010-09-14 14:13:33 - LCP down.
Tue, 2010-09-14 14:13:53 - Initialize LCP.
Tue, 2010-09-14 14:13:53 - LCP is allowed to come up.
Tue, 2010-09-14 14:13:54 - CHAP authentication success
Tue, 2010-09-14 14:13:55 - Loss of synchronization :4
Tue, 2010-09-14 19:51:25 - Administrator login successful - IP:XXXXXXXXXX
Tue, 2010-09-14 20:04:25 - Administrator login successful - IP:XXXXXXXXXX


Many thanks in advance!

RELEVANCY SCORE 200
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A: Internet disconnects when phone is answered

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RELEVANCY SCORE 69.6

I've been having this trouble since! It's very irritating and I'd love to find a way to fix it.

I have a cable connected to the dsl modem in my sister's room and the phone is connected in my mom's room.

Any help would be appreciated. Thanks.
 

A:Internet disconnects when phone rings

Is there a broadband filter in the connection to each and every phone in the house?
 

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RELEVANCY SCORE 69.6

Hi, ive had this problem for a while now and I really havent thought of it.

Ok, so the title says it all but i do have a single ADSL in line splitter/filter connected to the 1 phone in the house. Ive read similar forums and they say do that.
Im a bit of a n00b when it comes to internet so stick with me.

Thanks
 

A:Internet Disconnects When Phone Rings!

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RELEVANCY SCORE 69.6

title say it all,help me pl0x

well outside of my house is the main plug and that wires into my house next to the bed.Connected to that is the plug thingy(idk know what it is).and connected to that is the caller id( a grey wire) and the modem when the phone rings my internet disconnects my phone is at 5.8Ghz and my router is at 2.4Ghz
 

A:Internet disconnects when phone rings

10 minutes= no reply [profanity removed by mod]??
 

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RELEVANCY SCORE 65.2

Using Mac PowerBook G4, networked through an AirPort with an iMac that is connected to a DSL modem by Ethernet.

The wireless connection works fine. We're using Channel 1; someone in the neighborhood uses Channel 6.

The ISP provided a filter for the phone lines, but when the home telephone is in use, the wireless internet connection drops. It doesn't affect the Ethernet connection.

Any ideas?
 

A:Solved: dropped wireless connection when the phone is answered

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RELEVANCY SCORE 56.8

ive just upgraded my tiscali broadband from 2mb to 8 mb, but ever since ive had problems,ever time i use the phone i get internet explorer cannot display the webpage and the only way i can get back onto a webpage is to reset the modem(sagem 800).ive tried using a different phone and new filter but it makes no difference.ive had 5 long phone calls to tiscali but problem still not resolved.
ive re-installed the modem still no difference,when i ping the ip address it come back with timed out,can you help,starting to get very fustrating.
 

A:phone disconnects me

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RELEVANCY SCORE 56

I just got DSL and now everytime the phone rings i get disconnected. When i got it they gave me a Westnel 327 router/ modem and filters for the phones. I have the phone line going directly into the modem/ router, then from there i have a wire running to my linksys N Gigabit 310 router. I have the router shut off on the westnel. Also all phones also have the filters on them.

Anyone have an idea what the problem could be or what to test?

Thanks
 

A:DSL Disconnects When Phone Rings

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RELEVANCY SCORE 55.6

I have Qwest DSL. Whenever the phone rings, my DSL disconnects me from the web or causes me to freeze. I have an Actiontec modem with a Linksys WRT54G router. Is there a setting I can make to prevent this?

Sig
 

A:Solved: DSL disconnects when phone rings

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RELEVANCY SCORE 55.6

Hello,
I have a 3com officeconnect router,everytime someone uses the wireless phone it disconnects the router.I tried changing the channels in the router but still it kept disconnecting.
Any Idea how to fix this?
 

A:wireless phone disconnects router

Change the phone to a non-2.4ghz model.
 

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RELEVANCY SCORE 54.8

I am still using dial-up as my main source of Internet access. I use a PCI SoftV92 Modem hooked up to a home phone line. This is the only line into my house, I have a slitter plugged into the line, with two ports, one has a line plugged in that is connected to the modem on my PC, the other has a line that connects my telephone. The telephone is a dual-system, it has a cordless phone and a base phone (not cordless).

My modem worked normal with my phone ever since I had my PC. Normally, when the modem was connected and one would lift the phone off the hook, you would hear the various noises of the Remote computer on the other end. If someone called while the Modem connection was active, they would hear a busy signal.

Recently, I had to reformat my HD. So of course I had to reinstall windows. So of course I had to reinstall the drivers for my modem.
This was about 5 days ago. Ever since, if someone lifts the phone of the hook, the modem will automatically disconnect. This is true with both the cordless phone and the base phone. If someone calls, they still get the busy signal and the modem does not disconnect, but if someone lifts the phone of the hook or turns the cordless phone on (like one would do to get a dial tone) noises can still be heard from the phone, but the modem disconnects.

I have searched through the various settings on Internet Properties, modem options, connection settings and stuff like that on my PC.

The phone does not seem to be doing thing out... Read more

A:PC Modem Disconnects When Phone Line is Activated

Disconnect all splitters and phone lines except one for your computer. Make sure you disable call waiting and see what happens
 

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RELEVANCY SCORE 54.8

I have a large Toshiba P25-S520 running WinXP Home. In the summer I shift from Cable
broadband to dial-up. This year, When I connected my phone line to the RJ11 hook-up, my telephone connection literally died. When I tried to dial up the internet, I received a "no dial-tone error." The minute I disconnected the phone line from my computer, all of my phones started working again! I checked the hardware device list and the modem is o.k. and I also "queried" the modem as well. All seems to be in working order.

I should mention that my husband's laptop works just fine, with no problems whatsoever.

Can someone help?

Thanx!

GmaSicily
 

A:Phone Line Disconnects When I Hook Up Modem!

I suspect that the actual modem had died. The relay (solid state or mechanical) that takes the phone off-hook is usually the suspect here.
 

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RELEVANCY SCORE 54.8

The ADSL Broadband disconnects when I take the phone off the hook ...

I connected the filter to a modem extention lead... would that have anything to do with it??

crE
 

A:ADSL Broadband disconnects when I take the phone off the hook

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RELEVANCY SCORE 54.4

lets me start off with saying I'm sorry for how long this is, but I will cover everything that has been done.
I had my 1st dsl account with verizon for about 3yrs it was terminated for nonpayment (their messup), never had any problems. they tryed to make thing right by setting up a new account new modem and 6 months free, from day 1 evertime you used the phone(either pickup and or hangup) the dsl disconnects, now it's to the point where 2 seconds before the phone even rings the dsl dissconnects and it seems like every 20 min or so the dsl randomly dissconnects. verizon has sent 32 techs to my house. after the 1st yr verizon decided to install the homerun package (NID is split house lines and jacks are filltered and dsl line unfilltered) problem is still there, this was tech 15 or so that did that. 2 yrs and 17 more tech still dc'ing. Even with no phone pluged in and calling the house with me cell it dissconnects
so:
1st acount 3 yrs no problems
new account
random dissconnect
dissconnect when phone is used or rings
so wtf is the problem and why cant they fix it??
have had all fillters tested and replaced
3 diffrent modems
and have had the speeds changed from 1.5, 3.6 and 7.1kbps all with the same results
ohh ya forgot to tell you evrey tech that comes out test the line @ the nid and jack says everthing is great 14543kbps then look at me like a deer in headlights when I pick up the phone and the dsl dissconnects, then they say that a problen in the CO ( centrel ... Read more

A:verizon dsl disconnects when, phone rings pickedup or hangup

This is clearly an ISP issue, and they're the only ones that will be able to fix it. Since they've installed the DSL filter and a direct line to the modem, that's as good as interior wiring gets.

The techs are correct, this is a problem either in the lines coming to the house or the CO.
 

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RELEVANCY SCORE 44

Please, I have a problem similarity, i have to restart my pc to be able to access the Internet of four in four hours . i am using xp. Note below (ipconfig /all) Lease Obtained. . . . . . . . . . : 13 july 2007 21:05:40; Lease Expires. . . . . . . . . . : 14 july 2007 01:05:40 ; is justly four hours.

Connection-specific DNS Suffix . :
Description . . . . . . . . . . . . . : NVIDIA nForce Networking Controller
Physical Address . . . . . . . . . . : 00-15-F3-57-43-AC
DHCP ativado. . . . . . . . . . . . : Yes
Autoconfiguration Enabled . . : Yes
IP Address . . . . . . . . . . . . : 201.33.176.116
Subnet Mask . . . . . . . . : 255.255.255.0
Default Gateway. . . . . . . . . . . : 201.33.176.254
DHCP Server . . . . . . . . . . . : 200.167.208.114
DNS Servers. . . . . . . . . . . : 200.167.208.117
200.167.208.123
200.220.192.88
200.220.192.86
Lease Obtained. . . . . . . . . . : 13 july 2007 21:05:40
Lease Expires. . . . . . . . . . : 14 july 2007 01:05:40

Please, thank
 

A:Internet disconnects

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Thanks for your cooperation.
 

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RELEVANCY SCORE 44

My internet disconnects every once in a while, usually for 5-10 minutes. Restarting fixes the problem. Whilst my friend who is connected to the same router never has this problem.
I thought maybe HijackThis could find something conflicting that is causing this problem?

When I ran HijackThis I got this notification:

"Your system denied write access to the hosts file"

Below is my log:

Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 8:37:03 AM, on 9/21/2011
Platform: Windows 7 (WinNT 6.00.3504)
MSIE: Internet Explorer v8.00 (8.00.7600.16839)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Motorola\MotoHelper\MotoHelperAgent.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.exe
C:\Program Files (x86)\OpenOffice.org 3\program\soffice.bin
C:\Program Files (x86)\Intel\Intel® Rapid Storage Technology\IAStorIcon.exe
C:\Program Files (x86)\Sony\ISB Utility\ISBMgr.exe
C:\Program Files (x86)\Sony\PMB\PMBVolumeWatcher.exe
C:\Program Files (x86)\Common Files\Java\Java Update\jusched.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\CCP.exe
C:\Program Files (x86)\Common Files\Adobe\ARM\1.0\AdobeARM.exe
C:\Program Files (x86)\Sony\SmartWi Connection Utility\ThirdPartyAppMgr.exe
C:\Program Files (x86)\Sony\S... Read more

A:Internet Disconnects

Is this issue not fixable in Hijack This?

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RELEVANCY SCORE 44

My internet disconnects randomly and these user###### pop-up in my connect to menu. I was thinking it may be due to a virus, but my computer is clean.
That is what I ment by the user#######.
 

A:Internet Disconnects

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RELEVANCY SCORE 44

Hi All
I have been having internet disconnects every since I have had VISTA. It is the same that used to occur in WIN ME & 98. It happens when you spend a long time surfing on one web site. There was a fix for this problem then and I have forgotten it. It is not my server as I have another computer with WIN 98SE and it does not happen. I have to cycle my DSL modem off & on to reconnect. I am connected through a router to a second computer and to the modem and the second computer stays connected. The internet icon (lower right display) will indicate local only is connected.
Any help would be great. Forum

Russ

Dell E-520
160g HD
1g mem
WIN VISTA
 

A:Internet Disconnects

If you're using a laptop or server, the network card may be configured to go into power saving mode releasing the IP address after a set amount of time of non-activity.

Which version of Windows Vista are you using? Vista is known to have plenty of networking issues on it's own so it may be worth searching Microsoft's KB (Knowledge Base) at www.microsoft.com if you're familiar with it.

Also your computer system mentions a Dell E-520 which appears to be a standard desktop PC, would you be able to confirm this?

Finally, if you could post the results of an "ipconfig /all" while the network is connected and then when it becomes unavailable, this would help troubleshoot the problem.

Regards,
Roden
 

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RELEVANCY SCORE 44

Every so often when i am on the internet it disconnects and i cant open any web pages. The connection is still there in the bottom right hand corner, ip address etc. are still there but web pages wont open. I try to repair but i have to reboot to make it work again. I am using a laptop on a wireless connection, think this also may have something to do with the freezes it get occasionally.

Any ideas would be appreciated

A:Every so often internet disconnects!

Welcome to TSF.

We will take a look at your system for malware, but it's unlikely the cause of loss of connection. If we can't locate a problem, you will be encouraged to ask for advice in the Networking forum, here at TSF.

Download HiJackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HiJackThis.exe there. Double click on the program to run it.

1. If it gives you an intro screen, just choose [Do a system scan and save a logfile].
2. If you don't get the intro screen, just hit [Scan] and then click on [Save log].
3. Post the HiJackThis.log file here. Do not fix anything in HiJackThis since they may be harmless.

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RELEVANCY SCORE 44

Hello everyone, I'm running a windows 7 operating system and I need help I've been having this issue for a few weeks. Usually when I download something big or stream my internet on my PC specifically will go out and I cannot get it back unless I restart my pc I have tried ipconfig/renew and I get the unable to contact DHCP.

Now saying that, I have tried other methods that don't work at all however my wifi works perfectly on my phone and other devices in the household and it is only my pc. I am connected via Ethernet as well but I also sometimes use a wireless adapter however have not experienced the internet go out using the adapter but for network adapter I have updated drivers, tried different ports as well as using different cables and none of those have helped I've looked up many solutions and none seem to work please help thanks
 

A:Help internet disconnects please

I should also mention the ethernet port on my pc is burnt out because of a thunder storm so I am using a USB to ethernet adapter
 

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RELEVANCY SCORE 44

Hey guys,

As soon as I connect my VPN it disconnects the internet. I'm using a desktop with windows 7, connected to wifi via a Netgear 4600 router. I have two internet connections, one of which is not connected to the router, both connections are affected. Used to work fine and I don't think I have done anything that would cause this. I already looked online and didn't find anything that was helpful.

Any suggestions?

Thanks
 

A:VPN disconnects internet

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RELEVANCY SCORE 44

Tech Support Guy System Info Utility version 1.0.0.4
OS Version: Microsoft Windows 8.1, 64 bit
Processor: Intel(R) Core(TM) i3-3240 CPU @ 3.40GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6013 Mb
Graphics Card: Intel(R) HD Graphics, -1984 Mb
Hard Drives: C: 914 GB (815 GB Free);
Motherboard: Gateway, IPIMB-AR
Antivirus: Spybot - Search and Destroy, Disabled

I am having an issue with frequent media disconnects. Upon booting my system, browsers do not connect to the internet. A restart fixes the problem for a while and the system eventually disconnects again. I have hardwired cable and supplier provided cable modem. The system says I am connected but browsers don't function until a soft restart. My PC is for personal use and is owned by me. I have recently added Spybot AV and previously used Windows Defender. McAfee in the distant past. None of them show much and if they do and the item is fixed, I still experience the same media disconnects.
 

A:Internet disconnects

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RELEVANCY SCORE 44

Hi all,
I am new here and dont know a lot about computers. I have a laptop with an aolynk router and a 3com wireless system. I have no pc just 2 laptops hooked up to my internet.
The internet works fine but disconnects every now and then. There is no pattern i can see (ie.every hour or every 10 mins etc) it justs disconnects but saying limited or no connectivity.If I click repair it doesnt work i have to disconnect both the router and the wireless modems to get it back on.
Can someone offer me any advice please.
G
 

A:internet disconnects

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RELEVANCY SCORE 44

I have verizon dsl. I open internet explorer, surf for about 15 minutes and all of a sudden i lose my connection. I try to log back on but it will not let me. I reboot and I can get back on for another 15 minutes and it disconects again. I unplugged my modem this time and plugged it back in and I was able to get back on the internet. Any ideas what this could be?
 

A:Internet disconnects

Hi theriffs1

I have Verizon DSL also, I was receiving the Pop up ballon: An network cable has been unplugged about every hour.

I would need to physically reseat the ethernet cable, (are you using an ethernet connection or a USB connection?), finally I purchased a new ethernet cable and that problem went away.

I did call Verizon, they have a free upgrade from 1.5mb/368kbps to 3.0mb/768kbps, it was offered to me without my asking.

Have you tried an ipconfig/release, ipconfig/renew from a command window?

Start > Run
key in:
cmd /k ipconfig
Click: Enter
The information appearing will show you what your IP address is, and how long before it expires.
My IP address renews itself every 15 minutes.

At a command prompt in the same command window key in:
ipconfig/release
Enter
Then key in:
ipconfig/renew
Enter
Your IP address should be renewed.

Have you had any viruses that may have corrupted your Winsock?

Let us know if this makes a difference or not, and if you don't have the upgrade yet, call Verizon and get it!
 

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RELEVANCY SCORE 44

i using win xp & using bsnl broadband with kaspersky internet security antivirus
bu after few minutes internet disconnects & to connect internet i requre to restart xp please give me suggestion

A:internet disconnects

Hi,

First welcome to TSF!!!

Next I would try a couple of things. Start off with a power cycle of your equipment, and see if that helps. Next you would need to narrow it down to what is causing the problem. Does it only happen when you are using chrome or does it happen with other browsers, more to the point does it happen with other programs that use the internet like email, instant messaging, etc. Are you running any programs that allow you to torrent, that can cause issues with your connection.

Cheers!

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RELEVANCY SCORE 44

I got my dsl modem like a month ago and its been EXCELLENT. Fast speed, never disconnects, its great. But i dont know whats hapenning now cuz every once in a while, it disconnects and i get a message that popups on the taskbar that says "a network cable has been unplugged". What i do is i either unplug and then plug one of the cables that are connected to the modem (like the phone cable or the power cable) and then it works again. What can be causin this if i am not unpluggin anything why am i gettin this message and why might it be disconnecting? Thanks in advance.
 

A:DSL Internet Disconnects

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RELEVANCY SCORE 44

Hi,

I am using CISCO Anyconnect. But regardless of what VPN, what happens is that connecting to VPN disconnects me from Internet which doesnot happen with XP.

Is there a solution for this with anyone, please.

A:VPN disconnects INTERNET

For clarification, I continue to stay connected to VPN, but any other net dependent application like IE, Outlook, Skype do not work, and the wireless network status shows "no network access".

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RELEVANCY SCORE 44

I have a problem of being disconnected from the Internet. It usually occurs about the same time at night. I connect, then get kicked off after about a minute. This happens repeatedly. This continues for anywhere from a few minutes to an hour before I can stay connected again. I use IE browser. This does not happen during idle times. It happens when I am actively surfing. Any ideas on how to solve this? My ISP is no help.
 

A:Internet Disconnects

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RELEVANCY SCORE 44

Hello and thank you,
It seems that every three or four hours our computer will just lose all connection, even the modem shows we don't have one. We have had four cox repairmen come, and all claimed they had fixed a simple problem. They didn't. So whenever this happens all we can do is wait or repeatedly unplug and plug stuff. Obviously we have no clue what is going one. Can somebody help.

A:Internet disconnects

Have they replaced the modem yet?

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RELEVANCY SCORE 44

Hi I have also been experinsing these problems. I am a video game player as well and whenever I try to play on my laptop my internet disconnects. But all my other devices that use wifi work fine. Also there is nothing wrong with my computer because it works fine on other networks such as my schools. I recently moved and am now using a different internet provider ,centerylink. I think I have to change my modem channel but centurylinks website were you change modem settings is a scam. The website does not work and my parents think theres something wrong with my computer and are refusing to change internet service providers. So I am wondering how If I can change modem channels a different way.

Moderator note - This post removed from this thread: http://www.techspot.com/community/topics/internet-keeps-disconnecting-randomly.205710/#post-1439822 to avoid hijacking.
 

A:Internet disconnects

Hi, You might have another wifi signal very close to your house that is on 'your' channel, it happens.
You can only move your channel to one of three different frequencies, that is the lowest, the middle or the highest one. So say your current channel is 6, there is no point going to 7, it's still too close.
If the 'other' problem wifi channel near you is say '1' then you should try to go to the other end of the range.
You change your WiFi channel in your router, then your laptop will find it.
You don't need a website to do that, it's between your laptop and your router.
You make the changes through any web browser, and the details will probably be on the label of your router.
But this might not the problem, although it's a fairly easy one to 'fix' if it is.
 

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RELEVANCY SCORE 44

So heres the deal.
Ive recently upgraded from windows XP 32 bit to Windows 7 64bit, this ofcourse means Ive formatted my harddrives and made a clean install.
But now Ive realised, that whenever I try to download a large file which takes several minutes, my computer will disconnect from the router and I have to let windows do its thing and it says its "Resetting Network card" After this I have to reboot the PC and yet again let windows do its thing where it tells me to let it reactivate my network card. When Ive done this Ill be connected to the internet again. Ive tried to let my PC run for several hours just to make sure its not random dc's but within 5 mins of me starting a download it dc's. I can browse around just fine and have tried countless of different solutions around the web and none have helped so far. Now I beg you to give me Every single possible solution that you guys can think of. Keep in mind that I have another PC running vista connected to the router and that one works just fine, and I never had this problem on XP.
Also please keep in mind that Im not all that techie when it comes to router settings and such, so keep it simple for the sake of my brain not overheating!

Thanks in advance.

A:Internet Disconnects

Sounds like a network driver problem but I don't see any network driver downloads fro Windows 7 X86 or X64 on the ASUS site for the Gigabit network device.

As a test, remove the router from the setup and connect directly to the broadband modem. Try a download and see what happens. If it fails the same way then the router is definitely involved. If it doesn't fail then try swapping the port and cable the router is connected to with the one currently in use by the Vista computer then try the test again.

If it works then it is either the Ethernet cable or some problem with that specific port on the router. If it doesn't make any difference, then try deleting the Gigabit network device from Device Manager as follows:

Press WinKey+R to open a Run box.
Type devmgmt.msc and press Enter
Expand Network Adapters
Right click on the Gigabit device and select Uninstall
Reboot and wait while Windows 7 rediscovers the device and reloads the driver, see if that helps.

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RELEVANCY SCORE 44

hi Boltonsquad I have a similar sounding problem.
My connection to the network is reported as excellent but randomly the actual download speed drops away to nothing.
Does yours "mend " itself after a short while and start working again...or is yours off for good. I find rebooting the laptop resolves it faster than waiting for it to do it itself...until it does it again(not good).
I use a belkin router (number can be supplied when I get home if needed) ..maybe thats the common?
 

A:Internet disconnects

Even though it appears you're having the same problem, please start a new thread when you have a new issue. It's very difficult to keep two problems straight and who's working on what in a single thread.

I've created a new thread for your issue here.

Note: You will need to post complete details of your configuration and your specific issue in this new thread for us to help you.

Thanks for your cooperation.
 

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RELEVANCY SCORE 44

My internet randomly disconnects for half a second. For instance, most of the time I have ventrilo and mIRC open, and sometimes (a lot of the time) an online game (TF2, CS etc) My internet will disconnect me from all of them at the same time, then I try to get back it and it lets me, so it seems its only disconnecting for like 1 second, then its back on.
 

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RELEVANCY SCORE 44

Hi there guys. I've have had some great help from all you guys here and I need your help again.
So my internet recently has been acting weird, not for just one laptop, but for all of them, The only thing that seems to not disconnect is the computer hooked up to the routers. I thought it was time for a new router so I bought two new ones to replace the old ones, so I did. They were replaced but the problem still continued! I updated the router firmware and it would fix it temporarily, but after a day it started again.
Please let me know if you need any info at all.
 

A:Internet disconnects once in a while.

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RELEVANCY SCORE 44

I have a Compaq Presario-AMD Athlon 64-3500+-512mb-200gb. Running windows xp sp3, updated and malware clean. I am stuck with dialup connection until [email protected] upgrades our area. I sometimes leave my pc running a download all night. I usually use orbit downloader but some downloads work better with no manager. Since I reinstalled windows my connection gets disconnected at at different times and redials the connection, but only at night when I leave it downloading a large file. In internet connection I have checked "never dial a connection". It is just an annoyance but I would like to fix it. Any help will be appreciated. I forgot to say that I use IE7 and have tried connection keeper ( with same results). Tried firefox several times but it was slower than IE on my pc. Thanks again. Lots of good advice on this site.

A:Internet disconnects

Hello & welcome to TSF

have you tried this

useing (ipconfig)

start
then select ( run
then type in ( cmd
press enter
then type in ( ipconfig /flushdns ( notice the space between ipconfig & /
press enter
then type in ( ipconfig /release ( ^^ ^^^^^ ^^^^^ ^^
press enter
then type in ( ipconfig /renew ( ^^ ^^^^^ ^^^^^ ^^
press enter


then reboot

start
then select (run
then type in ( cmd
then type in (netsh winsock reset
press enter
now reboot your system

providing that the (os) is installed on the c drive /you drive letter may be differnt

then reboot

check your connection

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RELEVANCY SCORE 44

Hello, I just got a new computer and I'm having internet problems. I used to use an old XP desktop with direct connection and it stayed connected, used my vista laptop with direct connection and it stayed connected, and now with my new W7 desktop the internet does not stay connected. It just disconnects and reconnects in a split second. This interferes while I'm playing games (3 different games), it'll tell me I have lost connection, and when I check my internet connection it says I'm connected. Sometimes I see the little internet connection icon on the bottom say X then a little loading circle then back online in a second. It interferes when I'm streaming also. It happens every 10-30 min or so and it gets REALLY annoying. Anybody have similar problems? Any way to fix?

A:Internet disconnects for a second

Welcome to Windows Seven Forums.

Useful information here: Constant disconnects from my wireless - Microsoft Answers

I suspect there may be incompatibility issues between your games and Windows 7. Can you run the games in Compatibility Mode for Windows XP SP3?

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RELEVANCY SCORE 44

I have a Compaq Presario-AMD Athlon 64-3500+-512mb-200gb. Running windows xp sp3, updated and malware clean. I am stuck with dialup connection until [email protected] upgrades our area. I sometimes leave my pc running a download all night. I usually use orbit downloader but some downloads work better with no manager. Since I reinstalled windows my connection gets disconnected at at different times and redials the connection, but only at night when I leave it downloading a large file. In internet connection I have checked "never dial a connection". It is just an annoyance but I would like to fix it. Any help will be appreciated. I forgot to say that I use IE7 and have tried connection keeper ( with same results). Tried firefox several times but it was slower than IE on my pc. Thanks again. Lots of good advice on this site.
 

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RELEVANCY SCORE 44

For as long as I remember my Lenovo G580 would randomly stop recieving an internet connection from my wifi, leaving it still connected but without the ability to go online. I have been solving this problem by disconnecting and recconecting from the wifi, however this has been a temporary solution as the problem keeps coming back. I know this is a problem with the computer because it never happens with the other lenovo laptops in the house nor the phones connected to the same wifi. Im monitering this post so if you reply expect a response very soonThank you for the help

A:Internet Disconnects

Hi LA314 , 
 
Welcome to the Community Forums. 
 
You may try unchecking power saving features on WLAN properties under device manager and likewise place any similar roaming aggressiveness / tendency to highest .
 
Update us how it goes.
 
Regards

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RELEVANCY SCORE 44

When I turn on the Internet (I have a modem), it works fine until I turn other programs on then the Internet basically turns off, but the computer says I'm still connected to the Internet. Why is this doing this and why is the Internet turning off?

If I'm downloading something off the Internet say a game demo or a game update the Internet would just turn off like I said before and then I would have to disconnect and then reconnect and try redownloading and sometimes this works and sometimes it doesn't.

I found a pattern or it's just coincidence, but when the downloading box isn't the main thing selected for a while the Internet turns off. Someone please help and don't tell me to ask my ISP he's the other word for donkey.

A:Internet Disconnects

Have you run any spyware, and antivirus scans?

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RELEVANCY SCORE 44

I am using XP Sp2 on my IBM notebook. After log in internet, I have no propblem to send and retrieve mails from my outlook express and the Void Stunt internet phone except I can't surf either by FireFox or Internet explorer, i.e irrespective of any website the page is blank. I get the same result after uninstall and reinstall latest versions of Firefox and Internet Explorer 7. However when I change to a PC usng the same line it works well for internet surfing. So I bring my notebook to another line of different then the internet surfing is OK running. I am using AV Norton 2006 andf found backdoor.graybird and spyware.spybuddy.
I use hijack to scan and the log is as follows:-

Logfile of HijackThis v1.99.1
Scan saved at 16:47:26, on 09/07/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.5730.0013)
Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\Program Files\Common Files\Virtual Token\vtserver.exe
C:\WINDOWS\system32\ibmpmsvc.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\Program Files\Windows Defender\MsMpEng.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\S24EvMon.exe
C:\Program Files\Common Files\Symantec Shared\ccSvcHst.exe
C:\Program Files\Common Files\Symantec Shared\AppCore\AppSvc32.exe
C:\WINDOWS\system32\spoolsv.exe
C:\Program Files\ESRI\License\arcgis9x\Lmgrd.exe
C:\Program Files\Symantec\LiveUpda... Read more

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RELEVANCY SCORE 43.6

Hi all, I searched and couldn't find a problem to this one.

While browsing my broadband connection is reliably disconnected if I type in an invalid webpage (i.e., if I type in abim.org as opposed to www.abim.org) or sometimes when trying to download a file such as the AVS file converter. If I open a different page I am prompted to connect to the internet which is quickly done but what is causing this- or more importantly, how do I fix it?

Thanks so much.

-Greg

A:Internet disconnects on certain webpages

Have you performed a full virus scan and malware sweep? Have you tried a
Code:
SFC /SCANNOW
? Have you performed an Internet Explorer - Reset?

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RELEVANCY SCORE 43.6

I have an inspiron 700 that I connect wirelessly to the internet. Lately I will have frequent internet disconnects. I have redone winsock and TCP/

Here is the diagnostic log. Any suggestions appreciated.

Last diagnostic run time: 09/28/10 19:16:38
HTTP, HTTPS, FTP Diagnostic
HTTP, HTTPS, FTP connectivity

info
HTTP: Successfully connected to www.microsoft.com.
info
FTP (Passive): Successfully connected to ftp.microsoft.com.
info
HTTPS: Successfully connected to www.microsoft.com.

DNS Client Diagnostic
DNS - Not a home user scenario

info
Using Web Proxy: no
info
Resolving name ok for (www.microsoft.com): yes

No DNS servers
DNS failure


Gateway Diagnostic
Gateway

info
The following proxy configuration is being used by IE: Automatically Detect Settings:Enabled Automatic Configuration Script: Proxy Server: Proxy Bypass list:
info
Could not get proxy settings via the Automatic Proxy Configuration mechanism
info
This computer has the following default gateway entry(ies): 192.168.1.1
info
This computer has the following IP address(es): 192.168.1.2
info
The default gateway is in the same subnet as this computer
info
The default gateway entry is a valid unicast address
warn
The default gateway address could not be resolved via ARP
action
Automated repair: Renew IP address
action
Releasing the current IP address...
action
Successfully released the current IP address
action
Renewing the IP address...
error
Error renewing the IP address: The semaphore timeout perio... Read more

A:frequent internet disconnects

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RELEVANCY SCORE 43.6

My main desktop is Win XP Pro SP3 with a Linksys router. Through the router, my husband connects with his desktop, and I connect with my laptop. However, my main desktop just loses the internet connection spontaneously.

I have replaced the Ethernet cable with no luck. Sometimes if I switch out the ends of the cable, the internet connection will stay on for a few minutes and then disappear; however, I can still connect through my laptop, and my husband can connect through his desktop without problems.

I have limited knowledge of how routers, etc., work, but it seems to me that if it was a router problem the two peripheral computers would not connect. My Ethernet card is affixed to my motherboard, and I have thought about just putting in a new Ethernet card; but without knowing what the problem might be, I don't want to do that without some help first.

Any help you can give me would be much appreciated. Thank you in advance.
 

A:Solved: Internet disconnects

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RELEVANCY SCORE 43.6

This started a couple months ago on my HP laptop, Vista Home Premium, 1g of RAM.
I can update 8.0 AVG, Super-antispyware, and spywareblaster and everything updates with no problems. I then, or I start first with, it don't matter, the AD-Aware and halfway through I get the dis-connect notice. And more than once lately. Now this only happens with the Lavasoft, but I have been checking if anyone else is getting this. Anybody got an idea.
 

A:Ad-Aware disconnects me from internet

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RELEVANCY SCORE 43.6

Hey guys,

My internet is shared between a router with 2 other computers. The other 2 connections work but mine doesn't. After about 15 minutes the internet shuts off. Now the main computer shows that i'm still connected but the internet doesnt seem to work. Here is the Hijack Log when it works:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 11:25:31 PM, on 6/28/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\Creative\Sync Manager Unicode\CTSyncU.exe
C:\Program Files\Skype\Phone\Skype.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Autobahn\mlb-nexdef-autoba... Read more

A:Internet Disconnects After 10-15 Minutes

Here is the Hijack This log when it doesnt:

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 12:05:30 AM, on 6/29/2008
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16674)
Boot mode: Normal

Running processes:
C:\WINDOWS\System32\smss.exe
C:\WINDOWS\system32\winlogon.exe
C:\WINDOWS\system32\services.exe
C:\WINDOWS\system32\lsass.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\System32\svchost.exe
C:\WINDOWS\system32\svchost.exe
C:\WINDOWS\system32\Ati2evxx.exe
C:\WINDOWS\system32\spoolsv.exe
C:\WINDOWS\Explorer.EXE
C:\Program Files\DIGStream\digstream.exe
C:\Program Files\SiteAdvisor\6261\SiteAdv.exe
C:\Program Files\Common Files\AOL\ACS\AOLDial.exe
C:\Program Files\Common Files\Real\Update_OB\realsched.exe
C:\Program Files\McAfee.com\Agent\mcagent.exe
C:\Program Files\iTunes\iTunesHelper.exe
C:\WINDOWS\system32\ctfmon.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\MOM.exe
C:\Program Files\Uniblue\RegistryBooster 2\RegistryBooster.exe
C:\Program Files\BigFix\bigfix.exe
C:\Program Files\Autobahn\mlb-nexdef-autobahn.exe
C:\Program Files\ESPNRunTime\DIGServices.exe
C:\Program Files\ATI Technologies\ATI.ACE\Core-Static\ccc.exe
C:\PROGRA~1\COMMON~1\AOL\ACS\AOLacsd.exe
C:\Program Files\Common Files\Apple\Mobile Device Support\bin\AppleMobileDeviceService.exe
C:\Program Files\AIM6\aolsoftware.exe
C:\WINDOWS\arservice.exe
C:\Program Files\Bonjour\mDNSResponder.... Read more

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RELEVANCY SCORE 43.6

Heres my problem, it has persisted for the past 3-4 months or so.

Randomly, but more frequently when i am gaming (WoW, Counter strike, Ventrilo, Warcraft III), my cable completely disconnects my internet and telephone (Optimum online & Voice)

The modem itself stays on but the lights for DS, US, and Online go out for 30 secs to a minute then reconnects and my internet is fine for the next 30 minutes or so until the same thing happens again.

I have switched out modems since it happened, no change.
I have switched out routers (upgraded from a WRT54GS to a WRT310N), no change.


I have seen you guys do some remarkable stuff with Hijackthis and such, if you could help me now with this problem it would relieve a lot of grief.

Thanks for your time
 

A:Internet Constantly Disconnects

Hi

Just out of interest have you contacted your ISP in case it is a fault with their equipment. ?

Regards
 

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RELEVANCY SCORE 43.6

I have a very odd problem with my internet. My internet seems to disconnect randomly at times or when I am doing too much at once. When it disconnects it says it can't find any networks and it shows this icon:
I am using Windows Vista Ultimate 32-bit. This just suddenly started happening back in June and it never did it before then. To get my internet back online again, I have to either restart my computer, or put it on sleep and awaken it. This seems to be connected with another problem I have when watching online videos from YouTube or another site where it will stutter my whole computer for about 2 seconds while watching them (but if the videos are fully loaded, they don't seem to stutter anymore).

So, after a few weeks, it really started to bother me, so I decided to just reformat my computer and get a fresh install. I was sure that would fix the problem, but I was wrong and the same thing still happens. My computer is hardwired into the router and I have Verizon FIOS. The other computers in my house that are also hardwired into the same router do not have this problem at all.

Another weird thing is, if I am voice chatting with someone and I am watching a YouTube video at the same time, and that YouTube video stutters, that is an instant disconnection from the Internet. And last night it disconnected when I had a few tabs open and was loading a YouTube video and downloading something at the same time. So, I assume that it just overloads or something and ju... Read more

A:Internet Disconnects When Overloaded?

Well, I'd change the cable and the port on the router you connect to first. If that doesn't do it, you may want to consider a replacement NIC for that machine.
 

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