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Fakealert.h and blue screen, only boot in safe mode

Q: Fakealert.h and blue screen, only boot in safe mode

Hello, I have come across the internet's finest here. My internet started redirecting me to strange webpages automatically a couple days ago and I was thrown off, so I downloaded adaware from the lavasoft.com webpage. When I restarted, my computer went haywire and I got a blue screen that would shut down my pc and then reboot. At the reboot, I have tried multiple times to run as normal, but safe mode will only work (otherwise I get just the blue screen forcing me to restart).

Unfortunately, McAfee won't remove the trojans, malware, or w/e I screwed up. It detects multiple issues, but won't remove or quarantine them. I found the log to say "generic!atr" and "fakealert.h". I really don't know much more to say other than I would really appreciate it, and would love donating to this cause if I can get a fix! Thank you!

DDS (Ver_09-02-01.01) - NTFSx86 NETWORK
Run by Scott at 6:58:12.35 on Tue 02/24/2009
Internet Explorer: 7.0.6001.18000 BrowserJavaVersion: 1.6.0_11
Microsoft? Windows Vista? Home Premium 6.0.6001.1.1252.1.1033.18.3060.2211 [GMT -6:00]

============== Running Processes ===============

C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k rpcss
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Program Files\McAfee\MPF\MPFSrv.exe
C:\Windows\system32\svchost.exe -k NetworkServiceNetworkRestricted
C:\Program Files\Windows Media Player\wmpnscfg.exe
C:\Program Files\Trend Micro\HijackThis\HijackThis.exe
C:\Program Files\Internet Explorer\iexplore.exe
C:\Program Files\Vuze\uninstall.exe

============== Pseudo HJT Report ===============

uWindow Title = Internet Explorer provided by Dell
uDefault_Page_URL = hxxp://www.google.com/ig/dell?hl=en&client=dell-usuk&channel=us&ibd=1071226
BHO: Adobe PDF Reader Link Helper: {06849e9f-c8d7-4d59-b87d-784b7d6be0b3} - c:\program files\common files\adobe\acrobat\activex\AcroIEHelper.dll
BHO: {53707962-6f74-2d53-2644-206d7942484f} - c:\program files\spybot - search & destroy\SDHelper.dll
BHO: CIEDownload Object: {67bcf957-85fc-4036-8dc4-d4d80e00a77b} - c:\program files\smart technologies inc\notebook software\NotebookPlugin.dll
BHO: Groove GFS Browser Helper: {72853161-30c5-4d22-b7f9-0bbc1d38a37e} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll
BHO: Java(tm) Plug-In SSV Helper: {761497bb-d6f0-462c-b6eb-d4daf1d92d43} - c:\program files\java\jre6\bin\ssv.dll
BHO: scriptproxy: {7db2d5a0-7241-4e79-b68d-6309f01c5231} - c:\program files\mcafee\virusscan\scriptsn.dll
BHO: McAfee SiteAdvisor BHO: {b164e929-a1b6-4a06-b104-2cd0e90a88ff} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
BHO: CBrowserHelperObject Object: {ca6319c0-31b7-401e-a518-a07c3db8f777} - c:\program files\dell\bae\BAE.dll
BHO: Java(tm) Plug-In 2 SSV Helper: {dbc80044-a445-435b-bc74-9c25c1c588a9} - c:\program files\java\jre6\bin\jp2ssv.dll
TB: McAfee SiteAdvisor Toolbar: {0ebbbe48-bad4-4b4c-8e5a-516abecae064} - c:\progra~1\mcafee\sitead~1\mcieplg.dll
TB: &Google: {2318c2b1-4965-11d4-9b18-009027a5cd4f} - c:\program files\google\googletoolbar2.dll
uRun: [WMPNSCFG] c:\program files\windows media player\WMPNSCFG.exe
mRun: [<NO NAME>]
mRun: [DellSupportCenter] "c:\program files\dell support center\bin\sprtcmd.exe" /P DellSupportCenter
mRun: [mcagent_exe] "c:\program files\mcafee.com\agent\mcagent.exe" /runkey
mRun: [dscactivate] "c:\program files\dell support center\gs_agent\custom\dsca.exe"
mRun: [Adobe Reader Speed Launcher] "c:\program files\adobe\reader 8.0\reader\Reader_sl.exe"
mRun: [SunJavaUpdateSched] "c:\program files\java\jre6\bin\jusched.exe"
mPolicies-system: EnableUIADesktopToggle = 0 (0x0)
IE: {2EAF5BB2-070F-11D3-9307-00C04FAE2D4F} - {2EAF5BB0-070F-11D3-9307-00C04FAE2D4F} - c:\windows\windowsmobile\INetRepl.dll
DPF: {2D8ED06D-3C30-438B-96AE-4D110FDC1FB8} - hxxp://acs.pandasoftware.com/activescan/cabs/as2stubie.cab
DPF: {6B75345B-AA36-438A-BBE6-4078B4C6984D} - hxxp://h20270.www2.hp.com/ediags/gmn2/install/HPProductDetection.cab
DPF: {8AD9C840-044E-11D1-B3E9-00805F499D93} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {8FFBE65D-2C9C-4669-84BD-5829DC0B603C} - hxxp://fpdownload.macromedia.com/get/flashplayer/current/ultrashim.cab
DPF: {BB608966-BC14-4875-9F63-853E5851A2B6} - hxxp://download.microsoft.com/download/C/3/0/C30CEB8E-483C-471A-B066-1E8B13AAD093/pmupd806.exe
DPF: {CAFEEFAC-0016-0000-0000-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0003-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_03-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0005-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_05-windows-i586.cab
DPF: {CAFEEFAC-0016-0000-0011-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
DPF: {CAFEEFAC-FFFF-FFFF-FFFF-ABCDEFFEDCBA} - hxxp://java.sun.com/update/1.6.0/jinstall-1_6_0_11-windows-i586.cab
Handler: grooveLocalGWS - {88FED34C-F0CA-4636-A375-3CB6248B04CD} - c:\program files\microsoft office\office12\GrooveSystemServices.dll
Handler: sacore - {5513F07E-936B-4E52-9B00-067394E91CC5} - c:\progra~1\mcafee\sitead~1\McIEPlg.dll
Notify: igfxcui - igfxdev.dll
SEH: Groove GFS Stub Execution Hook: {b5a7f190-dda6-4420-b3ba-52453494e6cd} - c:\program files\microsoft office\office12\GrooveShellExtensions.dll

================= FIREFOX ===================

FF - ProfilePath -

c:\program files\mozilla firefox\greprefs\all.js - pref("ui.allow_platform_file_picker", true);
c:\program files\mozilla firefox\greprefs\all.js - pref("network.cookie.p3plevel", 1); // 0=low, 1=medium, 2=high, 3=custom
c:\program files\mozilla firefox\greprefs\all.js - pref("network.enablePad", false); // Allow client to do proxy autodiscovery
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.urlbar.hideGoButton", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.default", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.search.param.Google.1.custom", "chrome://branding/content/searchconfig.properties");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("signon.prefillForms", true);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.remoteLookups", false);
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.provider.0.updateURL", "http://sb.google.com/safebrowsing/update?client={moz:client}&appver={moz:version}&");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.provider.0.lookupURL", "http://sb.google.com/safebrowsing/lookup?sourceid=firefox-antiphish&features=TrustRank&client={moz:client}&appver={moz:version}&");
c:\program files\mozilla firefox\defaults\pref\firefox.js - pref("browser.safebrowsing.provider.0.reportURL", "http://sb.google.com/safebrowsing/report?");

============= SERVICES / DRIVERS ===============

R3 SMARTVHidMini2000x86;SMART HID Device;c:\windows\system32\drivers\SMARTVHidMini2000x86.sys [2007-11-14 14480]
S2 AERTFilters;Andrea RT Filters Service;c:\windows\system32\AERTSrv.exe [2007-12-5 77824]
S2 McAfee SiteAdvisor Service;McAfee SiteAdvisor Service;c:\program files\mcafee\siteadvisor\McSACore.exe [2008-11-25 206096]
S3 VST_DPV;VST_DPV;c:\windows\system32\drivers\VSTDPV3.SYS [2006-11-2 987648]
S3 VSTHWBS2;VSTHWBS2;c:\windows\system32\drivers\VSTBS23.SYS [2006-11-2 251904]

=============== Created Last 30 ================

2009-02-23 22:52 <DIR> --d----- c:\programdata\Spybot - Search & Destroy
2009-02-23 22:52 <DIR> --d----- c:\progra~2\Spybot - Search & Destroy
2009-02-23 22:52 <DIR> --d----- c:\program files\Spybot - Search & Destroy
2009-02-23 22:26 <DIR> -cd-h--- c:\programdata\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-23 22:26 <DIR> -cd-h--- c:\progra~2\{83C91755-2546-441D-AC40-9A6B4B860800}
2009-02-23 22:26 <DIR> --d----- c:\programdata\Lavasoft
2009-02-23 22:26 <DIR> --d----- c:\program files\Lavasoft
2009-02-22 19:08 <DIR> --d----- c:\program files\HDQuality
2009-02-22 12:40 1,184,984 a------- c:\windows\system32\wvc1dmod.dll
2009-02-22 12:40 626,688 a------- c:\windows\system32\vp7vfw.dll
2009-02-22 12:40 217,127 a------- c:\windows\system32\drv43260.dll
2009-02-22 12:40 208,935 a------- c:\windows\system32\drv33260.dll
2009-02-22 12:40 176,165 a------- c:\windows\system32\drv23260.dll
2009-02-22 12:40 102,439 a------- c:\windows\system32\sipr3260.dll
2009-02-22 12:40 65,602 a------- c:\windows\system32\cook3260.dll
2009-02-22 12:40 <DIR> --d----- c:\program files\VSO
2009-02-21 12:24 <DIR> --d----- c:\programdata\vsosdk
2009-02-21 12:24 <DIR> --d----- c:\progra~2\vsosdk
2009-02-20 07:04 <DIR> --d----- c:\program files\MagicISO
2009-02-19 08:54 <DIR> --d----- c:\program files\IZArc
2009-02-19 00:59 <DIR> --d----- c:\users\scott\appdata\roaming\DAEMON Tools Pro
2009-02-19 00:58 <DIR> --d----- c:\programdata\DAEMON Tools Lite
2009-02-19 00:58 <DIR> --d----- c:\progra~2\DAEMON Tools Lite
2009-02-19 00:58 <DIR> --d----- c:\program files\DAEMON Tools Lite
2009-02-19 00:53 717,296 a------- c:\windows\system32\drivers\sptd.sys
2009-02-19 00:53 <DIR> --d----- c:\users\scott\appdata\roaming\DAEMON Tools Lite
2009-02-17 22:59 <DIR> --d----- c:\program files\Vuze
2009-02-17 20:53 97,800 a------- c:\windows\system32\infocardapi.dll
2009-02-17 20:53 105,016 a------- c:\windows\system32\PresentationCFFRasterizerNative_v0300.dll
2009-02-17 20:53 622,080 a------- c:\windows\system32\icardagt.exe
2009-02-17 20:53 43,544 a------- c:\windows\system32\PresentationHostProxy.dll
2009-02-17 20:53 37,384 a------- c:\windows\system32\infocardcpl.cpl
2009-02-17 20:53 11,264 a------- c:\windows\system32\icardres.dll
2009-02-17 20:53 781,344 a------- c:\windows\system32\PresentationNative_v0300.dll
2009-02-17 20:53 326,160 a------- c:\windows\system32\PresentationHost.exe
2009-02-17 20:47 96,760 a------- c:\windows\system32\dfshim.dll
2009-02-17 20:47 282,112 a------- c:\windows\system32\mscoree.dll
2009-02-17 20:47 41,984 a------- c:\windows\system32\netfxperf.dll
2009-02-17 20:46 158,720 a------- c:\windows\system32\mscorier.dll
2009-02-17 20:46 83,968 a------- c:\windows\system32\mscories.dll
2009-02-16 17:22 410,984 a------- c:\windows\system32\deploytk.dll
2009-02-15 01:21 428,544 a------- c:\windows\system32\EncDec.dll
2009-02-15 01:21 217,088 a------- c:\windows\system32\psisrndr.ax
2009-02-15 01:21 293,376 a------- c:\windows\system32\psisdecd.dll
2009-02-15 01:21 177,664 a------- c:\windows\system32\mpg2splt.ax
2009-02-15 01:21 80,896 a------- c:\windows\system32\MSNP.ax
2009-02-11 18:33 827,392 a------- c:\windows\system32\wininet.dll
2009-02-11 18:33 1,383,424 a------- c:\windows\system32\mshtml.tlb
2009-01-29 20:52 <DIR> --d----- c:\programdata\Azureus
2009-01-29 20:52 <DIR> --d----- c:\progra~2\Azureus
2009-01-29 20:52 <DIR> --d----- c:\users\scott\appdata\roaming\Azureus

==================== Find3M ====================

2009-02-22 12:41 51,200 a------- c:\windows\inf\infpub.dat
2009-02-22 12:41 143,360 a------- c:\windows\inf\infstrng.dat
2009-02-22 12:41 87,608 a------- c:\users\scott\appdata\roaming\inst.exe
2009-02-22 12:41 47,360 a------- c:\users\scott\appdata\roaming\pcouffin.sys
2009-02-21 11:57 86,016 a------- c:\windows\inf\infstor.dat
2009-02-21 11:57 47,360 a------- c:\windows\system32\drivers\pcouffin.sys
2008-06-11 02:10 665,600 a------- c:\windows\inf\drvindex.dat
2008-03-23 19:14 61,224 a------- c:\users\scott\GoToAssistDownloadHelper.exe
2008-03-21 09:13 174 a--sh--- c:\program files\desktop.ini
2008-02-13 09:35 0 a------- c:\users\scott\appdata\roaming\wklnhst.dat
2007-10-16 16:19 245,248 a------- c:\windows\inf\wg311v3\vista64\MRVW13C.sys
2007-10-16 16:14 256,512 a------- c:\windows\inf\wg311v3\vista32\MRVW13B.sys
2007-05-24 13:58 249,856 a------- c:\windows\inf\wg311v3\vista32\InsDrv2k.exe
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfi.dat
2006-11-02 06:42 287,440 a------- c:\windows\inf\perflib\0409\perfh.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfd.dat
2006-11-02 06:42 30,674 a------- c:\windows\inf\perflib\0409\perfc.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfi.dat
2006-11-02 03:20 287,440 a------- c:\windows\inf\perflib\0000\perfh.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfd.dat
2006-11-02 03:20 30,674 a------- c:\windows\inf\perflib\0000\perfc.dat
2005-11-17 14:46 845,736 a------- c:\windows\inf\wg311v3\vista64\DPInst.exe
2004-06-17 23:41 386,688 a------- c:\windows\inf\wg311v2\netwg311_XP.sys
2004-04-04 13:07 84,912 a------- c:\windows\inf\wg311v2\FwRad17.bin
2004-04-04 13:07 83,320 a------- c:\windows\inf\wg311v2\FwRad16.bin
2008-11-23 08:42 16,384 a--sh--- c:\windows\temp\cookies\index.dat
2008-11-23 08:42 16,384 a--sh--- c:\windows\temp\history\history.ie5\index.dat
2008-11-23 08:42 32,768 a--sh--- c:\windows\temp\temporary internet files\content.ie5\index.dat
2007-12-26 10:52 8,192 a--sh--- c:\windows\users\default\NTUSER.DAT

============= FINISH: 6:58:48.23 ===============

Preferred Solution: Fakealert.h and blue screen, only boot in safe mode

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Fakealert.h and blue screen, only boot in safe mode

Hello and Welcome to TSF.

Please Subscribe to this Thread to get immediate notification of replies as soon as they are posted. To do this click Thread Tools, then click Subscribe to this Thread. Make sure it is set to Instant notification by email, then click Add Subscription.

Please note that the forum is very busy and if I don't hear from you within three days this thread will be closed.


Please visit this webpage for download links, and instructions for running ComboFix:


* Ensure you have disabled all antivirus and antimalware programs so they do not interfere with the running of ComboFix.

Get help here

Please post the C:\ComboFix.txt in your next reply for further review.


Read other 2 answers

HI guys
When booting up my laptop in "last known good configuration" mode i keep getting the blue screen of death and the laptop freezes and cuts out and is very over heated. When i have booted up in "safe mode with networking" the latop is still over heating but it dosn't freeze or i don't get the blue screen of death. I am also limited to what i can doin safe mode.
Any ideas what the problem could be please chaps?
Thanks in advance

A:Blue screen of death on normal boot up but no blue screen in safe mode ?

Exact wording of BSOD error message?
System manufacturer and model?
Conditions/events which may have led to this?
When did problem begin?

Read other 14 answers

I am a computer novice and when I try and startup my computer, I get a Blue Screen which flashes briefly so I can read what it says. If I press F8 it allows me to get into safe mode with networking. The computer which is windows xp occasionally lets me reboot in regular mode but very seldom and it will usually go haywire for some reason in regular mode and shutdown when this happens. Where do I start to remedy this problem? Thanks for all responses in advance.

Read other answers

Shut computer off and when turning back on it launches to blue screen with session 1 initialization failed. Can not launch into Safe mode. Can not refresh, restart, or restore pc. Automatic repair fails. Can not go back to previous build.

OS Version: Microsoft Windows 10 Pro, 64 bit
Processor: AMD FX-4100 @ 1.60GHz
Processor Count: 4
RAM: 16310 Mb
Graphics Card: AMD Radeon HD 7700, 1gb
Hard Drives: C: 2tb

Read other answers

I am having a similar issue. I am able to get a command prompt open and run chkdsk /r and it ends with the same error. I imagine nytenurse may have used the same method. When I try to boot, normally or in safe mode, I get a blue screen with STOP: 0x00000123. This happens every time I attempt to boot.

Any idea?

A:boot, normally or in safe mode, I get a blue screen

Read other 6 answers

I am trying to help my mom with her laptop.  She has an Acer with a 1.6 ghz Intel Celron processor, 1.6 g of ram, Windows XP Professional service pack 3.  When attempting to boot the computer we get a blue screen that says:
A problem has been detected and windows has been shut down to prevent damage to your computer.
Technical information:
Stop: 0x00000050 (0xF0E50100, 0x00000000, 0x805393c2, 0x00000000)
She has been experiencing this problem for a couple of months, but this is the first time that I have been able to visit.  I tried to use System Restore to the earliest date available (August), and it reported that the system was restored, but we still get the blue screen.

A:Blue screen - can only boot in Safe mode

Have you tried using the Windows XP Disk to "Repair" her setup ?

Read other 3 answers

Hello, I had some problems with my computer that lead me to have to boot in safe mode F8 wasn't working so I changed the boot in system configuration to boot in safe mode minimal. Restarted went to boot in safe mode and it blue screened. Now I'm stuck with boot to safe mode blue screen loop. Is there anyway to change it back to boot windows normally?

Also there is no way I can see what the blue screen says as its gone in a blink of the eye.

I'm on windows 7 ultimate.


A:Blue Screen In Safe Mode Boot

Update: got the blue screen error code by video taping the boot
stop: c000021a fatal system error 0x00000000 oxcoooo428 oxooo1
is what i can make out

Read other 7 answers

I was just tried turning on my computer and I got the blue screen:

STOP: c0000218 {Registry File Failure}
or its log or alternate
It is corrupt, absent, or not writable.

Beginning dump of physical memory
Physical memory dump complete.
Contact your system administrator or technical support group for further assistance.

I tried booting it on safe mode and I still got the same thing. Recently I donwloaded a registry cleaner called registry doctor, and I downloaded some movies on limewire. What can I do to fix this?

A:Blue screen, won't boot even on safe mode

Read other 6 answers

We have the adware trojan that everyone is talking about. So we were trying to open up in safe mode and got the blue screen that says umnountable_Boot _Volume and now we get it in normal mode too.
Any suggestions?
Dan and Kara

Read other answers


My PC blue screens with c000021a FATAL SYSTEM ERROR at boot. I boot any further than that.

I've tried booting with last known working config, same error occurs. My PC won't boot to safe mode, just get a list of files and nothing happens.

It was recomended to me to do a Windows XP repair but the screens described to me don't appear.

I can boot to the CD, then I can select enter to set up windows and get to the next page to accept the windows licence agreeement. But the next screen on I see is something to do with selecting a partition, rather than the screen I was told I would see.

Any ideas?

Cheers Neil

A:Blue screen, can't boot to windows or safe mode

This can be a sign of a malware infection, is suggest making a bootable AV CD, boot from it and scan the entire hard drive.


After removing any malware you may have, see if it will boot, if no joy, you may have to do a repair installation of XP.


Read other 2 answers

I receive a message- unmountable_Boot_Volume and have a blue screen-- Tech info: Stop: 0X000000EP, 0XC0000006,0X00000000,0X00000000. I tried to go to safe mode but the blue screen comes up- The message tells me to go to safe mode and disable caching or shadowing in the bios- But F8 will not work
I ran IDE Disk tests with f12 on reboot- system passsed but i had three error blocks on Read test --Msg- 0F00:0244-- block 6317014, 106919080, 145862149
Verify test- Msg-0F00:1A44 and the same blocks failed

Any Ideas?

A:Solved: Blue screen and can't boot to safe mode

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A friend of mine said they were having computer trouble so I went over to take a look late last night and saw they have a blue screen error message:

STOP: 0x0000007E (0xC0000005, 0x000042CA, 0xF89EF548, 0xF89EF244)

I tried booting with last known good configuration...didn't work

Then I tried booting in safe mode...didn't boot

I was going to use an XP CD to boot up recovery console but Dell didn't send them an XP CD.

They indicated to me that before the blue screen error they were being inundated with pop-ups and their computer was running very slowly, thus indicating they have a virus/malware infection. Apparently they didn't respond and try to stop the infection before it became worse as they seemed to have let it to go for some time. Unfortunately, I don't yet know what viruses/malware are present and how serious that problem is since I haven't been able to boot windows yet, but I think the two problems are likely related.

They are running XP SP3...although I am not 100% sure it is SP3.
2.8 Ghz Pentium 4
512 RAM
80 GB HD

I am going to go back to their house tomorrow night and run recovery console from my XP disc and run the following:
chkdsk /r

Their house is far from me so I would rather fix their computer while I am there next time. So my question is, what else should I do to get windows to boot normally? What should I do if the tasks I have listed above fail to eliminate the blue screen error? Once I have booted windows... Read more

A:Blue Screen Error-won't boot in safe mode

HelloWe will have to create a small 'fix CD' to solve this problem.Please download RC.ISO and save it somewhere you can find it.Also download MagicISO and install it.Start MagicISO. You should see a window informing you about the full version of MagicISO.In the bottom right select Try It! and the program will open.Click on File and then on Open and navigate to the RC.ISO file you downloaded. Select it, and click Open.First, we'll need to add a clean version of userinit.exe to the current RC.ISOIn the upper right pane, double click on the i386 folder.Right click in the upper right pane and select Add Files...Navigate to C:\Windows\System32 and select userinit.exeThen click Open to add userinit.exe to the CD image.Click File and select Save As...Name the file RCplus and save it somewhere you can find it.Next, we'll need to burn the newly created image to a disk that we can use to fix the problem.Put a blank CD-R disk in your CD burner and close the tray. If an AutoPlay window opens, close it.Click on Tools and select Burn CD/DVD with ISO.... A window will appear.Click on the little folder to the right of CD/DVD Image File then navigate to the newly created RCplus.iso Image file and click Open.In the CD/DVD Writing Speed drop-down menu choose the 8X setting.Under Format make sure that Mode 1 is selected.And finally, click on the Burn it! button to burn RCplus.iso to disk.Once the disk is burned, put it in the machine you want to fix and restart ... Read more

Read other 3 answers

Here's the story:
---Computer running windows XP got a virus.
---Was going to run a program that needed to run in Safe Mode
---When I booted in safe mode I got a blue screen
---I (stupidly) changed the settings so that the computer automatically booted into safe mode thinking that would change something.

Now I can't boot into windows! The computer automatically boots to safe mode and I always get a blue screen (error: 0X0000007b, 0Xf7c7B524, 0XC0000034, lots of 0's)

Question: How do I change my settings to NOT automatically boot to safe mode without accessing windows! I can't get back to MSCONFIG and know no other way to turn off the automatic safe-mode boot option.

Ughhhhh, I wish I hadn't done that! Please help me!

A:blue screen safe mode boot loop!


Originally Posted by lost42

How do I change my settings to NOT automatically boot to safe mode without accessing windows!

If you have a Windows XP installation disk, and wish to use the Recovery Console, see the following link ... (near the bottom of the page)
Problems that can occur by forcing Safe Mode using the System Configuration Utility

Otherwise, use a LIVE CD ...
Download Puppy Linux (105MB)

When you have Puppy Linux burned to a CD, boot from the CD.
Load Puppy Linux into memory and use as a LIVE CD operating system: Do not install.
Navigate to C:\Boot.ini
Open the file: It is simply a text file, so use a text editor within Puppy Linux to open the file.
Delete the following switch: /safeboot:minimal
Save the file and close it.
Exit Puppy Linux and remove the CD.

Start your Windows system normally.

(If in any doubt, copy the content of the boot.ini file and post it here.)

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My XP sp3 installation seems to work fine when booted normally, but I get a blue error screen when trying to go into Safe Mode. During the boot, I'll see some drivers load, and then blue screen appears. I know how valuable Safe Mode is, so I'd like to get this fixed.

The error is Bad_Pool_Caller and the stop code is 0x000000c2 (0x00000007, 0x00000cd4, 0x00000000, 0x0000034). The last time I used Safe Mode was several weeks ago when I couldn't get an HDMI Audio Driver to install in Normal Mode, but it would install in Safe Mode, but I don't really know if this is when my problem started. I googled this problem and read that it's usually caused by a bad driver or software, but not much info on how to identify the bad item. And yes, I uninstalled that HDMI driver but it didn't fix the problem. I've been building my own computers for some years now but have never run into something like this. Any advice would be appreciated.

A:Solved: Blue screen only in Safe Mode Boot

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Hi there,
I am hoping someone can help me with the BSOD. Happened last night.

Computer is Dell 9100.

I cannot enter into safe mode, have run system diagnostics for problems with blue screen - all pass. Run system diagnostics for hard drive - all pass. Cannot boot from CD upon restart.

Changed boot sequence to CDrom first, Hard drive second. This will boot up the CD and allow me to do a system recovery/repair. When I hit "R" to repair, it says there is no hard drive. SO WEIRD!

I can get into Dell Recovery using CNTRL and F11, but that will wipe my hard drive.

Anyone have any ideas about what could be going on? I am trying to preserve the hard drive.

PLEASE HELP!!! Thank you very very much

A:Blue screen of death, no safe mode, cannot boot from cd

What is the first line of the BSOD...up to the point where the parenthesis starts?


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Just this afternoon as I started up my computer I started getting this problem. The blue screen constantly appears unless I boot in safe mode. I tried scanning my computer with avg and malwarebytes but both came up with no infections so I need to come here for help.

I saw that most people who posted a similar problem were then told to download blue screen view and post the results and I have already done that.

Dump File : Mini052110-01.dmp
Crash Time : 21-May-10 21:22:05
Bug Check Code : 0x1000008e
Parameter 1 : 0xc0000005
Parameter 2 : 0xbfb18f19
Parameter 3 : 0xa6bd9ba4
Parameter 4 : 0x00000000
Caused By Driver : nv4_disp.dll
Caused By Address : nv4_disp.dll+142f19
File Description : NVIDIA Compatible Windows 2000 Display driver, Version 82.68
Product Name : NVIDIA Compatible Windows 2000 Display driver, Version 82.68
Company : NVIDIA Corporation
File Version :
Processor : 32-bit
Computer Name :
Full Path : C:\WINDOWS\Minidump\Mini052110-01.dmp
Processors Count : 2
Major Version : 15
Minor Version : 2600

I hope I did everything right and didn't miss anything. If there is any other info needed please ask, thanks in advance.

A:Blue Screen error can only boot in safe mode

Hi . The file mentioned (nv4_disp.dll) is an nVidia video driver file.I would simply uninstall the current video drivers (using Device Manager in safe mode) and then reboot.A more elaborate purported solution: EHow Solution.Louis

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I Need Help! My laptop won't boot up. In the middle of booting, a blue screen will flash (can't even read the message because it flashes so fast), then it will take me to a black and white screen with options to choose Safe Mode, Last Known Good Config and other options. Whichever I choose, windows will start booting but process will just be the same, blue screen flashes and will take me back to option screen. I was tempted to stick in my system restore disk but I'm afraid, will I lose all my data if I do that? Please help me. Maybe you have other idea to get my computer up and running without losing anything. I would really appreciate your help. Thanks!


A:Won't Boot Up Even On Safe Mode (Flashing Blue Screen)

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I'm having a problem with my Dell Dimension 8300, running Windows XP. I have an 80g Maxtor HD as my main drive and a 500g WD secondary drive. When I attempt to boot, I get a blue screen with the message:A problem has been detected and Windows has been shut down to prevent damage to your computer.If this is he first time you've seen this Stop error screen, restart your computer. If this screen appears again, follow these steps:Check to be sure you have adequate disk space. If a driver is identified in the Stop message, disable the driver or check with the manufacturer for driver updates. Try changing video adapters.Check with your hardware vendorm for any BIOS updates. Disable BIOS memory options such as caching or shadowing. If you need to use Safe Mode to remove or disable components, restart your computer, press F8 to select Advanced Startup Options, and then select Safe Mode.Technical Information:*** STOP: 0x0000007E (0xC0000005, 0xF74BB2B2, 0xF789E4AO, 0xF789E1AO)*** FLTMGR.SYS - Address F74BB2B2 base at F74A3000, DateStamp 480251daAs far as the info in the message, I see this screen with the same info everytime I rebooted.As far as disk space, my main drive is 80g aand I have about 20g of free space.I'm not sure if anything in the message refers to drivers. Not sure how to change video adapters when I can't get into Windows (Standard Mode or Safe Mode).Also not sure how to deal with any of the BIOS suggestions (or even know if it's a good idea to mess... Read more

A:Can't boot Windows XP (Standard or Safe Mode), Black Screen w/cursor then Blue Screen

mod bump

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My PC won't boot up. A Blue Error screen pops up but I can't even load in safe mode. I have a Windows XP sp3 installation disc but it keeps saying Boot Mgr missing when I load and restart it. I tried going into Bios by doing F1 for setup & ESC for Boot Manager but everything I click on takes me to the Blue screen error again.

I want to do a clean reinstall on my computer to start it fresh.

Thank you

A:Windows XP Blue Screen Error won't boot in Safe Mode

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I am new to this forum but I was hoping someone might have some helpful advice.

I have a friend who gave me her laptop because she said she kept getting a blue screen error message. After starting it up the first time I suspected it might have some viruses because it was running extremely slow with long lag times when starting applications like IE.

(I don't quite know the specs on her laptop other than it is a Toshiba running XP Home (SP2 I think) with a Pentium 4. Her laptop in running PC-cillin 11 with expired virus definitions)

My first inclination was to try and see if I could find the viruses, so I went to cnet and downloaded Malwarebytes and started a scan. As the scan progressed the computer became increasingly slow. The scan found 186 infected items and then before it could be completed the Blue Screen appeared indicating a memory dump. I tried rebooting in Safe Mode w/Networking and re-initiated the scan. This time a payed more attention and most of the viruses or malware seemed to appear when it began scanning the System 32 folder. Before it could finish scanning the folder it got the same blue screen message after becoming very sluggish (scanning almost one file at a time). I thought the registry might be very corrupted so I tried to do a system restore after restarting but the blue screen appeared before the system restore could be completed.

I tried rebooting in Safe Mode only in order to try and scan only the System32 folder and at least rem... Read more

A:Blue Screen Memory Dump - Can't boot in Safe Mode

The BSOD and viruses just might be a coincidence.Now if I try to boot in Safe Mode it loads the drivers and then just keeps processing without moving on to the welcome screen.Does it stop at a specific driver?

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I believe the problem started when I let my lenovo boot optimizer, which I always skipped until now, run its full course.

Computer attempts to start windows but fails, gives blue screen of death and restarts automatically.

Safe mode gives the same error.

Tried all options next to safe mode to no avail.

tried Windows start up repair - can't fix the problem

tried Command prompt bootrec.exe - can't fix the problem. DISKPART says all partitions and volumes are healthy, and it seems like it is not a hardware problem.

I have a backup, but it's on Crashplan... I can't access it until I can login to crashplan. I'm about to install ubuntu, and see if I can retrieve to an old backup through Ubuntu. Any better ideas?

A:Windows 7 Won't Boot - Blue Screen O' Death - no Safe Mode

stop parameter: STOP: 0x00000050 (0xFFFFF880009AA000, 0x0000000000000000, 0xFFFFF800036C26DA, 0x00000000000000000)

Also under a problem has been detected in the Blue screen:

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?A problem has been detected and windows has been shut down to prevent damage to your computer.

If this is the first time you?ve seen this stop error screen, restart your computer. If this screen appears again, follow these steps:

Disable or uninstall any anti-virus, disk defragmentation, or backup utilities. Check your hard drive configuration, and check for any updated drivers. Run CHKDSK /F to check for hard drive corruption, and then restart your computer.

Technical information:

*** STOP: 0x00000024 (0x00190203, 0x8A90B830, 0xC0000102, 0x00000000)?

It would not allow me to start the computer in any safe mode or last good configuration.

I do not have the recovery cd but I do have the initial cds that came with laptop-windows software. I can't get past the blue screen and when running diagnostics the express test came out fine...while the detailed test came back with 2 errors (fail-error code 0f00:0244 msg:block 99361612:Uncorrectable data error or media (and) error code 0f00:1a44 Msg: Block 99361623: Uncorrectable data error or media.
Does anyone know a link to direct me to since I have a desktop I can use to assist...thanks in advance.

A:Blue Screen of Death and unable to boot in safe mode

http://en.community.dell.com/forums/t/19253408.aspxI'm assuming that the system is a Dell. The detailed/long diagnostic provides the best indication of problems because it is more thorough than the short diagnostic.Louis

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I have a Sony VGC VA1 running Windows XP Pro Media. When I switch on I get the blue screen saying a problem has been detected. Various error codes beginning 0x000, but these seem to change. Unable to start in safe mode and unable to recover from recovery discs. System tries and recognises the recovery disc, but ends up back at the blue screen. Please has anyone any ideas what I can try next. If so would be eternally grateful, but please bear in mind I am a complete beginner. Many thanks in advance

A:blue screen of death unable to boot in safe mode

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from another thread i read to download the service pack 4 for my windows 2000 pc.....i downloaded it and attempted to load it into my harddrive......there was some error on my pc so the entire service pack would not load at all but it was still on my computer sitting there. i looked and tryed to delete it since it was unusable....it told me that my computer might not run properly if i deleted it.....but since it never really was loaded onto m hardrive correctly i did not think it could do much damage....i deleted it....i logged off my computer.....a few hours later i came home and turned my computer on....within about 15 seconds of turning it on a blue screen popped up saying it could not find the source or the entry to the computer?? ...bottom line is that it would not boot correctly at all. i attempted many times yet the same thing happened. it also prompted to boot in safe mode. i did that but the blue screen popped up again. i am typing this on back-up computer that we have. i was wondering if anybody knows what i can to with my computer to fix it or get it fixed professionally which is a strong option. But I was wondering to see if there was anything that I could do before bringing it to a computer pro.i am fairly advanced with computers but this boggles my mind and I do not know what to do. if anyone knows anything to help me it would help alot.....thanks...

A:Blue screen before boot...won't start in safe mode or anything..nothing works.HELP!

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Problem: when restarting a Compaq Presario CQ61-411WM, the first thing you see after red Compaq logo screen is:
Windows Error Recovery:
and options of

Launch startup repair (recommended)
Start Windows normally

After choosing either option, here is what happens:
Starting Windows
Windows is loading files
the blue windows logo background screen begins to load with arrow and active circle,
another window tries to pop up then goes away (about 1/2 the size of the screen),
then the screen stays on the windows logo background screen with the cursor arrow actively moving when moving the mouse.

We have tried multiple forums on fix options, using either options of F8 to try to enter into safe mode, or resolve, or restart as last safe (or similar verbiage) results the same.

A:Start up blue screen with arrow, can't boot safe mode

hi,if you have windows 7 install disc or you created a repair disc then set BIOS to boot from the DVD rom drive,pop in your disc exit BIOS saving settings.when the pc starts watch for the "press any key to boot from dvd" loading files will appear on screen.select language/keyboard settings on next screen,on the following screen click on the "repair your computer" line which will take you to the System recovery options,DO NOT CLICK ON INSTALL NOW. next screen System rcovery options will search your hard drive and insllation,next select the windows 7 installation to perform the startup repair on and click on next.on this screen click on the Startup Repair line.
The Startup Repair tool will now search for problems with files that are important to the proper functioning of Windows 7.

If Startup Repair finds a problem with an important operating system file, the tool may suggest a solution of some kind that you have to confirm or may solve the problem automatically.

Whatever happens, follow the prompts as necessary and accept any changes suggested by Startup Repair.

Important Note:

If you want the Startup Repair to work properly, you must remove any flash drives or other USB storage devices, like external hard drives, from your computer before running the tool. Due to the way some computers report the storage space on USB connected drives, the Windows 7 Startup Repair may incorrectly report that it found no problems when in fact there may actually be an iss... Read more

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About a month ago I got a nasty virus when my wife clicked on an AntiMalware Doctor screen. I was able to finally get everything clean (apparently so). Today I was on the internet and I noticed that Adobe was launching which was followed immediately with my antivirus AVAST popping up a message saying that it had blocked a file before it had a chance to execute. It mentioned something about Rootkit. Right after this my screen turns blue (I don't recall what the message was) and I must have restarted.

My computer now will not boot into windows, and it won't boot into safe mode using F8 as it turns into a black screen with a cursor at the upper left. I can get to the Setup screen though. Also, I have a Dell Dimension E10 which did not come with a boot CD so I don't know what to do. I have hijack this and malwarebytes installed but I can't get to any of it obviously. I've disconnected from the Internet along with any other peripherals etc.

Thanks for the help.

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I've been having a problem for a while now when restarting my desktop
computer. When restarting, I am getting a blue screen, "a problem has been detected and winudows has been shut down to prevent damage"
Technical Information:
Stop: 0x0000007b (0xF890D528, 0xC0000034, 0x00000000, 0x00000000)

I've been getting that message for a while now and every now and then it I wouldn't get that message and the computer boots fine. But now, I'm getting that every time.

Previously, when getting this message, I have been able to boot into safe mode. Now, I can't even get through safe mode as it hangs when trying to load Agp440.sys.

So, I'm stuck with this problem unable to figure out how to fix it. Any suggestions would be great. thanks.

A:Blue Screen error on startup & unable to boot safe mode

check you ide cable is secure at the drive and the m/board
try a new cable
boot into the recovery console and run
chkdsk /r

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I recently purchased a new VelociRaptor 300Gb HD and installed Win 7 Professional x64 on it. I did the install in a system at work, and then brought the drive home and put it in the system where it will live permanently. The install in the work computer
went through without any problems. I installed Win 7, Office 2007, Visio 2007, and Norton Internet Security 2010.
Then, when I tried to boot the HD up in the system at home, it blue screened. I tried to boot into safe mode, to do a system restore from the win 7 disk, enabled boot logging, and enabled debugging all with the same result of a blue screen. When I went to
check the dump file (ntbootlog.txt), I found that it doesn't exist. When I tried to get into safe mode, the last driver in the list was classpnp.sys. I booted into another drive with XP on it and tried to copy the XP version of classpnp.sys over to the VelociRaptor
drive, and I got a write protection error. I tried to change the read only settings on that drive and got an error that it couldnt do it. 
I put the VelociRaptor drive in another computer I have here at home and it booted up fine with no issues. I have also tried moving the Sata cable to all other Sata ports on the MB with the same effect. I also tried swapping out the Sata cable with
no effect. I know that the Sata ports are good because I can boot my other XP drive off of them successfully. I also updated the bios to the latest version with no effect. 
I'm not sure ... Read more

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About a month ago I got a nasty virus when my wife clicked on an AntiMalware Doctor screen. I was able to finally get everything clean (apparently so). Today I was on the internet and I noticed that when attempting to navigate to another page in IE, Adobe Reader started launching which was followed immediately with my antivirus AVAST popping up a message saying that it had blocked a file before it had a chance to execute. It mentioned something about Rootkit. Right after this my screen turned blue (I don't recall what the message was) and I must have restarted.

My computer now will not boot into windows XP, and it won't boot into safe mode using F8 as it turns into a black screen with a cursor at the upper left. I can get to the Setup screen though. Also, I have a Dell Dimension E10 which did not come with a boot CD so I don't know what to do. I have hijack this and malwarebytes installed but I can't get to any of it obviously. I've disconnected from the Internet along with any other peripherals etc.

Thanks for the help.

A:Rootkit Virus, Blue Screen, Can't boot Windows or Safe Mode, No OS CD

Hello there,Please download ARCDC from Artellos.com.Double click ARCDC.exeFollow the dialog until you see 6 options. Please pick: Windows Professional SP2 & SP3You will be prompted with a Terms of Use by Microsoft, please accept.You will see a few dos screens flash by, this is normal.Next you will be able to choose to add extra files. Select the Default Files.The last window will allow you to burn the disk using BurnCDCCYour ISO is located on your desktop. Insert the CD-ROM into the CD-ROM drive, and then restart the computer.

If your PC is not booting from the CD, you need to change the boot order:
Restart your PC As soon as you get an image, press the Setup key. This is usually F2, or Del. On some machines the key can also be a different one. It should, however, be stated on the screen which key is the setup key. Once you enter the computer's BIOS, use the arrow keys and tab key to move between elements. Press enter to select an item to change. Navigate to the tab, where you can set the boot order. It should be called Boot or Boot order The tab should now show your current boot order.
If the CD-drive is not at the top, please navigate to the CD-Rom drive with the keys arrows. Then move it to the top of the list. The keys for switching boot position are usually + to move up and - to move down. However they can be different, but they should be stated in the help, so that you can find them easily. Once the CD-drive is on top of the boot order, navigate to Exit a... Read more

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My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

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My computer was working fine until this morning. I haven't recently installed any new hardware or software. It boots up normally except about 5 seconds into the Windows XP logo splash screen I get a Blue Screen of Death with a message that says a bunch of general stuff about whether or not this is the first time this has happened etc and gives me the error Stop: 0x0000007F (0x00000000 0x00000000 0x00000000 0x00000000). Then it automatically reboots and eventually does the same thing again.

I've gone into advanced windows options with F8 during boot up and tried going into every different kind of Safe Mode. When I try going through safe mode I get through a bunch of files then it asks me to hit ESC if I want to skip loading SPTD.SYS, regardless of whether I do or not it reboots a few seconds after.

The worst part of this is that when I try booting from my Windows XP CD it initially goes into the Windows XP CD Boot Up Screen and begins loading all the various drivers and such at the bottom of the screen and asking my to hit F6 if I want to load seperate RAID drivers or whatever finally it gets through all the files and says at the bottom and then says "Starting Windows" and after a bit it gives me the same blue screen of death.

So I can't even use the Windows XP CD to just reinstall windows on my HD.

Anyone have any ideas on this?

A:Re: Blue Screen of Death on WinXP logo & CD Boot up. No Safe mode either

Sure you dont have a virus? Sounds like it to me, or a bad harddrive.
Are or were you running any antivirus/malware software, and was it
up to date?...

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I am operating a Gateway GT5056 with Windows XP installed. I run AVG Anti-Virus, CC Cleaner, Ad-Aware & Spybot regularly. However, I recently obtained malware of some type that results in pop-up tabs in Firefox and Chrome (I never use IE). Most are seemingly harmless "Work at Home" variety or even www.viagra.com in Firefox, but Chrome is more suspicious. The address bar shows a very long string of characters and the pages always are blank. I suspect these pages are attempting to DL more malware. I have ZoneAlarm Firewall running now.

I have run scans with Malwarebytes, Trend-Micro Housecall, and my aforementioned regular scanning programs and removed or quarantined anything found and now results show no infections after multiple re-scans. However, the problem persists. I cannot boot in Safe Mode (blue screen) and suspect this is a result of the malware infection. I have run SafeBootKeyRepair at the advice of another forum discussion attempting to resolve the Safe Mode issue. As this is written, I am running Kaspersky Online Scanner.


Monday, December 7, 2009
Operating system: Microsoft Windows XP Professional Service Pack 3 (build 2600)
Kaspersky Online Scanner version:
Last database update: Monday, December 07, 2009 10:33:27
Records in database: 3339747
Scan settings
scan using the following database extended
Scan archives yes
Scan e-mail databases yes
Scan area My Computer
F:�... Read more

A:Firefox & Chrome Being Redirected; Safe Mode Boot Results in Blue Screen

I would initially run Malwarebytes and then SUPERAntiSpyware and remove what they find.

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i have windows home xp edtion on parkard bell.in safe mode it is fine,but when on normal bootup mode it will hang up after 2mins aprox(then restart saying crit error,check hardware etc and being to dump files kernel),on a blue screen.

i tried a different graphics card,but no joy.so i replaced the hdd drive and put a fresh copy of windows xp pro edtion on,but it loads all the files(i have not pressed f6)i just let it run its course on the disc,then it hangs up on the blue screen again with the words(crit error 0x0000007f)check hardware etc and if this is the first time you have seen it try starting windows again.

Thankyou for all your time.

A:Solved: xp safe in safe mode fine...mormal mode blue screen

Start in Safe Mode and look in C:\Windows\Minidump for crash log files with a dmp extension, like Mini071008-01.dmp. Zip 4-5 of the latest ones and post here as a ZIP or RAR attachment. The log file contains information useful to determine what caused the error, most likely hardware.

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Hi, yesterday I got hit with the Antivirus System pro / Netguard 2010 virus. As I tried to fix it, it was like peeling an onion. More problems continued to emerge. Here is a run down:

My system briefly is a Dell notebook running XP.

What I've done so far is basically the 8-step virus/spyware removal plan on techspot.com with a few other things mixed in. I started off by running rkill. Then I installed and ran Malware Bytes Anti-Malware.

The name of my virus process was nstxsysguard.exe. Other posts have indicated that the 4 letter prefix is random. I located an NSTXSYSGUARD.EXE process in C:\WINDOWS\Prefetch and deleted it manually. It was also in C:\Documents and Settings\James\Local Settings\Application Data\tcwrwl

Then I ran the 8-step process (minus generating hijackthis log):
-Installed and ran ccleaner twice.
- Temporarily disabled AVG resident shield
- Ran Malware Bytes Anti-Malware again
- Installed and ran SuperAntiSpyware free ed

Here is my current set of symptoms:
(1) Google redirect problem - when clicking on google links, get directed to unwanted sites, some with other viruses/malware
(2) There is a process called CLI.exe running that constantly takes up 50% cpu. Easy enough to kill it but no antivirus or spyware program finds and gets rid of it.
(3) When I boot up in safe mode, I immediately get a blue screen and can't do anything else, forcing me to only boot in normal mode. The blue screen looks weird -... Read more

A:related problems? antivirus system pro, google redirect, blue screen on safe mode boot

Hey James, I'm having the same issue with the odd blue screen and it started on the 28th, yesterday, I'm not sure where it came from but all I remember doing was DL'ing Google Chrome and I had one BitTorrent going. When I try to start normally I get a BSOD with the stop error 0x00000024. I was thinking about running through and restoring the registry but I'm not totally confident with myself to attempt changing flies and such.Also, like a moron, I restarted while the fake spy protection thing was running and didnt do the 8 steps like you, so I have no access to the start screen even w/ normal mode.Please help! Anyone. -Dylan M.Edit: I found this http://www.bleepingcomputer.com/virus-remo...irus-system-proThat might help you, but it doesnt for me because I cant get past the windows XP loading screen

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So my laptop only starts up in safe mode and when I try to access it through normal startup, a blue screen appears for a short amount of time and then attempts to startup again going on and on in a never ending cycle.

However, I got it running on safe mode and ran Malwaebytes Anti-Malware on safe mode (with networking). However, it didn't pick up anything wrong. What can I do to fix this???

A:Vista only starts in Safe Mode and blue screen appears in normal mode

Hi There ghostOnthestage!For a rather lengthy but very informative article on stop errors and what may possibly cause them go here: http://www.updatexp.com/stop-messages.html Perhaps this will help a bit until someone more knowledgeable on this subject can come along. Good luck!

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I am having a problem with a laptop, I am getting a blue screen when starting in normal mode, but if I start in safe mode it starts up and logs in fine.

I am not being told what is causing a problem, just to uninstall any new programs/hardware, but nothing has been installed at all.

Does anyone know what could be causing this?

Thanks for any help :)

A:Starting up fine in safe mode but blue screen with normal mode

Go here Windows Vista/7 BOSD Posting instructions follow all instructions to the letter, using all tools illustrated. Then proceed to the next steps by posting your logs. Keep your posts and logs (logs mini dumps etc...) in BOSD, App crashes, and hangs.

Be patient they get a lot of inquires. Someone will be along to help you.

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All -- any help you can provide would be appreciated. I do not have any desire to pay Lenovo $100 to walk me through the steps of recovering the system.

I have a lenovo ideapad y560 0646 - windows 7 64 bit.

Each time I start the laptop, I get the following error (after the introductory language that says - we're killing the startup to protect you, really, trust us ):

-- ntfs.sys

Then there's the other boilerplate language that it's not microsoft but you, really --

followed by

*** stop: 0x00000050 (0xFFFFF98001680000, 0x0000000000000000, 0xFFFFF8801c36344, 0x0000000000000000)

*** ntfs.sys - Address FFFFF88001c36344 base at FFFFF88001c2B000, DateStamp 4a5bc14f

If you can help by pointing to something describing the steps to restore the system, that would be great. Lenovo seems to think all hardware is fine but that the operating system is corrupted.

In short, I was using an air card connected to a PC Card Adapter - inserted in the laptop. Hit hibernate and quickly, without thinking, removed the PC Card Adapter from the laptop. Later, when hitting power on, the blue screen appeared and has not left.

I have tried to enter via safe mode, and that does not work.

There's extensive data on the hard drive that I need to take all practical steps to preserve before blowing it up.


A:Blue Screen - Cannot Enter Safe Mode or Any Other Mode

Welcome to SF! davidsawyer

Have you tried reinstalling the pc card adapter and then starting up to see if you can then safely remove it?

As far as the error message itself, "Stop 0x0000007E" or "Stop 0x00000050" Stop error message in Windows 7 or Windows Server 2008 R2 MS has a fix available at the page there for this type of error.

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HI folks,

First post here, and looking for some advice for a complete PC/Software/hardware novice....

My Girlfriends lovely laptop will not boot up into windows....
Blue screen of death appears...
with the following info (not sure how much is relevant / irrelevant???)

"IRQL not less or equal"

0x0000000A (0x80EE5FF0, 0x00000002, 0x00000000, 0x805218D4)

I can't start into safe mode either... screen freezes with all the MS-DOS lines...???
And last trusted version of windows doesn' help either...
I don't know if she's updated anything recently or installed anything???

Any guidance or info MUCH appreciated...

"Get a new GF / PC" is not what I'm looking to hear!!!

A:Blue Screen No Safe mode

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I am fairly experienced with computers and have been working off and on as a technicial since Windows 3.1. I can usually figure something out with enough searching, but I am stummped here. It helps that I got out of most tech work and went into programming full time about 6 years ago.In any case, I attempted by first Windows 8 upgrade from Windows 7. I used the downloaded installer. It seemed to go fine, but I got excited and made the rookie mistake of trying to updated too many of my apps before rebooting -- even thought they had not, to my recollection, asked for a reboot. Now all I get is a blue screen displaying INTERRUPT_EXCEPTION_NOT_HANDLED. I finally found the way to get into safe mode, and it does the same thing. Here are the pertinant details:Windows 8 Pro x64in-place upgrade from Windows 7 Home Premium x64HP laptop dv6-2173cl4 GB RAM, About 500GB HDD with about 90GB Free space remainingHere are some of the things I stupidly installed without rebooting:Latest NVIDIA driverComcast Constent Guard (uses Norton 360 and other tools), including, apparently, an AntiLoggerWindows Phone 8 SDK, which has its own set of dependancies it installsI haven't made a mistake like that in many years and, while I was glad it was to my own machine rather than someone elses, I would really like to be able to boot it again.Thank you for your help. We all get stuck once in a while -- that is how we learn.EDIT: I did read through the instructions for posting about BSOD, but the... Read more

A:Blue Screen even for Safe Mode


If you did not connect any new hardware to the system then that is probably a device driver error. If it is also happening in Safe Mode then it is probably a device driver loaded by a service that is marked as BOOT START.

If you can get to the option to choose safe mode then you should be able to do this.
Check out this tutorial and see if you can get to the System Restore part (basically, choose System Restore instead of Windows Startup Settings in the Advanced Options screen)...

You may have a restore point that will take you back to prior to you adding the item that is causing the blue screen.


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Whenever I turn on my laptop I get a blue screen with the error of 0xc000021a and this one time I got the error bthport.sys missing or something.

I've tried running it in safe mode but I just goes blue screen again. I looked over the internet and I found this command to do on the command prompt that was supposed to scan through my laptop for corrupted files but nothing came up. After trying that like 3 times I decided just to clean my PC exept for Windows. (I dont really mind the files I would loose.) When I did that I just said an error has occurred before even starting to clean out.

I have no idea what to do, pls healp.

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Ok, so i have an HP G62 and I was playing League of Legends on it. All of a sudden the game freezes and doesn't respond to anything. I have to force shutdown and i tried it 2-3 more times, each time it does the same thing. I have played the game the night before and it was never a problem. So i do some windows updates thinking maybe i needed to update my graphics cards drivers, and it turned out there was an update but from that moment on, after i restarted and tried to log on I would just get the blue screen crash memory dump. It would happen right after the windows logo pops up on the screen and the only way i was able to access anything on the computer was going into safe mode with networking. I tried doing what I could from there and this includes repair and recovery with no luck. So i decided to cut my losses and restore factory settings, it did that no problem but again when i tried to log in to finish it it would just crash with that awesome blue screen again. Now i can't even get into safe mode because i need to finish restoring. I can't log in at all. Please someone HELP!

A:Can only log on in Safe Mode [Get blue screen otherwise]


Can you tell me what the stop code is or was ?

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sorry if this has been covered (but cant seem to find anything in the search which is the same)

i get a blue screen when i select my login (windows xp professionol edition) even in safe mode

this is what it says

STOP: 0X0000008E (0XC0000005 0X80550CAD 0XF4F35968 0X00000000)

0X0000008E far as i can find i guess this is something to do with a driver?

as for the rest i dont know as i cant find any numbers the same as mine

is the anything on the computer while star up that i can see what is failing?

thanks for any help

A:blue screen even in safe mode

No easy solution.Windows XP Common Issues Introduction to Windows NT Stop Errors - http://www.mvps.org/marksxp/WindowsXP/bsod.php Aumha, STOP Messages - http://aumha.org/a/stop.htm Windows XP Stop Errors - http://kadaitcha.cx/xp/stop_error.html Windows XP Stop messages - http://www.updatexp.com/stop-messages.html Louis

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I tried going into Safe Mode earlier this week and I get a Blue Screen saying an error ocurred. I am running Windows XP. My computer recently had a malware/spyware type virus, and I went into Safe Mode in order to run scans, however this might not be related (I still have the malware, but that's a different issue).

A:Blue Screen going into Safe Mode

jess0789 said:

I tried going into Safe Mode earlier this week and I get a Blue Screen saying an error ocurred. I am running Windows XP. My computer recently had a malware/spyware type virus, and I went into Safe Mode in order to run scans, however this might not be related (I still have the malware, but that's a different issue).Click to expand...

It's actually quite surprising how many things you'd expect to do in Safe Mode yet cannot and lots of malware scans are included in that. If you see that Stop Error Message on a blue screen again, take a note of the first set of characters - 0x000000? - and post it so someone can advise on the fix. What are you using to fix the malware? You don't want it hanging around. Try Spybot from http://www.security.kolla.de and MalwareBytes from http://www.malwarebytes.org. They are both easy to use and effective but you also need a resident guard and AVG has a free version of its anti-virus and anti-spyware mix at http://www.free.grisoft.com.


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Hi. My other computer, a Dell, is old, and i've been having problems with it for a while. I did something to make my video card come out. Then when i turned it back on it was the blue screen saying bad_pool_caller. I tried to restart in safe mode, but the same blue screen kept appearing. I have quite a few things i need from that comp. is this the end for it, or is there something else i can do? will taking it to geek squad help?

Thanks, Brad

A:Blue screen - even safe mode

Hi Brad, and welcome to TSF!

First, what OS is this older computer running? What happens if you try to boot from the last known good config?

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My computer can now only run in safe mode (not with networking)~

Please help!!!

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.
Locale ID: 2057
Additional information about the problem:
BCCode: d1
BCP1: 0000000000000010
BCP2: 0000000000000002
BCP3: 0000000000000000
BCP4: FFFFF880014F35D6
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
Read our privacy statement online:
If the online privacy statement is not available, please read our privacy statement offline:
Network Location Awareness service which failed to start because of the following error:
The dependency service or group failed to start.
Log Name: System
Source: Service Control Manager
Event ID: 7001
Level: Error
Keywords: Classic

A:Blue Screen ~PLEASE HELP!!!~ Can only run in SAFE MODE

Are you able to upload the Minidump files? These are located in your Windows folder under Minidump. You can just zip them up and add them to your post. This should help establish the problem.

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Hello, Ive had my laptop just over a year now, and have had no problem with it till yesterday. I recently installed a new printer and three days later all I get is the "blue screen of death" I have tried starting with repairs and it says there is no problem. I tried starting it up in safe mode, safe mode + networking, and safe mode + command prompt and continue to receive the blue screen. Can anyone help?

A:Blue Screen in Safe Mode

Try "Last Known Good Configuration (advanced) "

if not work

Try "Disable automatic restart on system failure "

and post back the error message here .

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