Over 1 million tech questions and answers.

End user warranty starts from Base warranty or end users date of purchase?

Q: End user warranty starts from Base warranty or end users date of purchase?

We have a case whereby the base warranty was expired end of 2017 (S200 MT10HQ) , but we have the invoice of june 2018.Now the service partner says, sorry no warranty as it have been expired, the warranty does not start from the end users date of purchase.Is there an warranty law for this in the EU or with Lenovo? We had similar cases with HP probooks which all was excepted with the date of invoice and not base warranty.

RELEVANCY SCORE 200
Preferred Solution: End user warranty starts from Base warranty or end users date of purchase?

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

A: End user warranty starts from Base warranty or end users date of purchase?

Hi,

Warranty starts with date of purchase. You just have to register with Lenovo that you have wrong start date. I had to do same thing with my niece's laptop. See below website. I just had to upload the purchase receipt to get the warranty start date corrected. Hope the below helps.


https://pcsupport.lenovo.com/us/en/products/desktops-and-all-in-ones/lenovo-s-series-all-in-ones/len...

Read other 1 answers
RELEVANCY SCORE 114

I purchased a product in june 2016 through best buy in june 2016, but it shows the date of warranty as Feb 2016. I verified with best buy and they also have the correct date of purchase as june 2016. How to get this verified asap? Any information will be helpful  

Read other answers
RELEVANCY SCORE 111.6

I had purchased Dell Inspiron 15 3558 laptop from authorized GTM Store on Oct, 2016. On checking warranty status, it is seen that the POW date started on August 31, 2016 which is shipping date. How could i resolve this specific issue, since all other waranties i.e, NBD, Limited Tech Support, etc are showing purchased date i.e, Oct 2016

Read other answers
RELEVANCY SCORE 89.2

I bought a Dell Laptop on 14 October 2017. Its service tag is <Service tag removed>. But the following message is showing in Dell website with a shipping date of 14 Sept. Can anybody rectify this warranty wrong information? I bought it in Singapore. Please help me immediately.

Read other answers
RELEVANCY SCORE 89.2

Hello,I've noticed athttp://support.lenovo.com/it/it/warrantylookupthat 3-years warranty started before I purchased my X1 Carbon .It probably started from the date it was manufactured, but I bought it a year later and I don't want to lose 1 year of warranty. How can I rectify the date?  PSI can still print a pdf receipt from online store where I bought it, is it enough?

A:Warranty started before purchase

Hello and welcome, MichaelVaughnTo update the warranty data contact your local Lenovo authorised service provider (though, I don't see those companies list in Italy in the on-line locator) or request online:http://lenovoemea.force.com/warranty?lang=enChoose "Base warranty cange / Purchase date update" item.FYI, this page might help to find the service company:https://support.lenovo.com/uu/en/iwslookupthink?linkTrack=MastubNavupport:Warranty%20and%20Repair:Wa...

Read other 1 answers
RELEVANCY SCORE 89.2

I purchased a Yoga 720 15" 2in1 three weeks ago and I am trying to decide if, when, and the type of warranty extentions I should get.I can add the " products " to the cart but I can not find the small print anywhere.  IF I decide to get additional coverage I would likely go for the maximum available but I want to know what the coverage is prior to purchasing it. I have two options available in addition to the levono warranty and  want to choose wisely.As it is I have over 11 months* remaining on the warranty but I think adding accidental coverage and on site service may be a good investment because I will be traveling with this laptop and I might be at the other side of the country if it breaks.I would appreciate advice on this topic. * I purchased it on 7/3/2017 and the start date for my warranty shows as 6/22/2017. Not sure what that is all about.

Read other answers
RELEVANCY SCORE 88.4

Hi All,I've checked my warranty status on the base warranty and it's still active.Warranty type:   Base WarrantyService type:   Wty: HP HW Maintenance Offsite SupportStatus:   ActiveStart date:   Feb 11, 2014End date:   Apr 11, 2017Service level:   Std Office Hrs Std Office DaysStandard Parts LogisticsStandard Material HandlingGlobal CoverageStd Office Hrs Std Office DaysCustomer Pickup at RepairCtrCustomer delivers to RepairCtr2 Business Days Turn-AroundNo Usage Limitation Deliverables:   Offsite Support & MaterialsHardware Problem Diagnosis  How am I able to know whether it covers a replacement of battery?As my battery have been draining quite fast and wish to change my battery... 

A:How do i know if my base warranty covers a replacement of ba...

Hi!, @Den: Welcome, to Forum !. If you write what your netbook, have warranty available, you needed register your device, from ... https://h20366.www2.hp.com/americas/flowPage/registration/index.do?execution=e1s1&cc=US&lang=en Next step, you can call, to Support and Assistance Center, of HP, more, near your home, from ... http://h30434.www3.hp.com/t5/Android/Phone-Assistance-in-the-world/td-p/5038024

Read other 1 answers
RELEVANCY SCORE 88

Hello everyone. I'm thinking of purchasing a T470 and it appears that it comes with a 3 year onsite warranty as standard here in the UK (with the student discount anyway). My main question is that will I be able to make warranty claims even if I'm not in the UK? I'm going to be going to China in August and I'll be there for a good 10 months (maybe more) so I want to know if I'll be able to make warranty claims there. Going along with that, if I am able to make warranty claims in China, will I have to make the claim in Chinese to Lenovo China, and what is the chance that the technician speaks English (especially in a second tier city)? I'd say my Mandarin is "OK" at the moment but I know very few computer related terms. I think I could just about get by with what I know and the dictionary app on my phone, a roommate helping, or someone in the International Students office helping over the phone, but I'd feel much better having making the claim and talking to the technician in English if possible. Finally, I'll probably buy some RAM and a SSD from Amazon if the price is significantly cheaper than Lenovo. Will I have any problems with this if I need to make a warranty claim? Thanks in advance!

Read other answers
RELEVANCY SCORE 88

I bought a Dell Inspiron 15 5567 on 2/01/2017 from Reliance Digital Store Pune. Dell support assist shows that my warranty started on 14/09/2016 and will end on 14/09/2017. As far as I know warranty should start from the date of purchase on the invoice. So I searched a little bit and got to know about the ownership transfer process. I did that 15 days ago but still haven't received any notification regarding the same. Can you guys please help regarding this process. I don't know what to do now as my warranty will end in 12 days.

A:Dell warranty only for 9 months on new purchase

If the ownership transfer doesn't go through, contact the seller to find out why - if the system was originally sold through a grey market channel, you can indeed have transfer issues - your seller should be able to tell you.

Read other 2 answers
RELEVANCY SCORE 88

Hello, I recently purchased Lenovo Flex 5 (14") laptop (Part Number:  80XA0011US). This comes with 16.0GB DDR4 2133 MHz and 1TB 5400 RPM+128GB PCIe SSD.  I have 3 questions: 1) I am hoping I like the laptop. If for some reason, I want to return it, how many days I have? And, is that from the date of purchase or date of delivery?  2) I forgot to buy warranty with the purchase. How many days I have to buy warranty?  3) I bought accessory - Slim DVD Burner. Will this be attached to the laptop or is this an external one? Thanks!  

Read other answers
RELEVANCY SCORE 88

planning to purchse p 51 from bhphoto. wanted to know if i can purchse extended warranty later. also if i can add international topup to it?

Read other answers
RELEVANCY SCORE 88

I have purchased one Dell Vostro 3546 series laptop 2 days back i.e 4th June 2015. When I checked the Warranty details for my laptop (tag <ADMIN NOTE: Service tag removed per privacy policy>) it shows that the warranty will expire on 24-Dec-15 which is less than 6 months whereas the Dell provides the 15 months warranty for this laptop.
It shows that the product is shipped on 24-Sep-14 and thus the warranty will expire on 24-Dec-15 but how come the warranty will expire when the product was not at all purchased by customer.
I have purchased this laptop from authorized dealer under the bill from Nehru Place and request you to please let me know the solution for my problem.
Thanks
Prateek

A:Dell Warranty less than 6 months on new Purchase

You need to register the system with Dell (transfer ownership to your name) to initialize the warranty.
<<www.dell.com/support/retail/us/en/19/>>
Use the system service tag and the link above.

Read other 4 answers
RELEVANCY SCORE 87.2

how to purchase extended warranty online for my laptop

A:how to purchase extended warranty online for my laptop

Called Care Packs..sold online through this site: http://store.hp.com/us/en/care-packs-88343--1?jumpid=home_hsa_na_1_161016 There are limits as to the age of the laptop, etc. but if you are still within the original warranty or even slightly beyond it you are eligible to buy extended protection.  If this is "the Answer" please click "Accept as Solution" to help others find it. 

Read other 1 answers
RELEVANCY SCORE 87.2

My delete key had been wobbly and has now fallen off completely.  Warranty expires in mid-June.  I am travelling in Sweden until July, so warranty will have expired by the time I get back to Canada. 1. Can I get the laptop repaired here in Sweden using my HP warranty?2. If not, since I am reporting the problem before the warranty expires, can I get it repaired in July, after the warranty has technically expired?Thanks.

Read other answers
RELEVANCY SCORE 86

It seems Lenovo just rolled out new plans for  Thinkpad customer to choose their warranty add-ons. It moved from old optional plans with different extent of bundled products (e.g. ADP, KYD, Sealed battery) into an a-la-carte item model for the customer to choose. I compare Lenovo online sales website in HK, JP, SG and US and have the following findings: 1. Not all countries have rolled out the new warranty options scheme yet (e.g. Lenovo HK and Lenovo JP is still using old "bundled" warranty plan option) 2. Inconsistencies on the choice of additional warranty services available for Thinkpad customers (For Levono SG, Seal Battery, Keep Your Drive are not available as add-ons if the customer chooses Depot Warranty plan, while Lenovo US offers these add-ons to both Depot and Onsite Warranty. Meanwhile, Lenovo US customer need to buy an add-on for international warranty but Lenovo HK, SG offers the international warranty to all new Thinkpads they sold. 3. Lack of transparency on warranty add-on pricing. I noted Lenovo SG priced Seal Battery Add-on for T480s at SGD330 but same Add ons in Lenovo US is only quoted at USD$26. Can Lenovo explain why such discrepencies happen? And welcome you all share your findings on the Thinkpad warranty add-on offerings in your home country.    


























Thinkpa... Read more

Read other answers
RELEVANCY SCORE 85.2

I bought a Lenov Ideapad 510 15IKB on 14th April 2017. Now I'm facing 2 issues with the warranty registration and warranty upgrade: Issue#1On April 16th I registered the base warranty of my product as it should start from the purchase date of my product. After few email conversations for purchase proof, finally on 3rd May, I received email confirming the base warranty registration of my product. It was starting from 14th April 2017 and ending on 13th April 2018. I checked the same on lenovo website. But few days back when I again checked the warranty status, it was restored to factory warranty (15 Oct 2016 - 13 nov 2017). I don't know why this happened and how this happened. When I contacted lenovo, they said that warranty is updated in their database but how can I beleive when I can't see this on warranty lookup section of the Lenovo official website. I have also attached the screen shot of warranty lookup page as of today (22 June 2017). Issue#2I registered for 2 year warranty extension under Back To School offer (Ticket Number - ADP-BTS-025399) on www.buyalenovo.com and made a payment of INR 999/- on 6th May 2017. On 10th May, i received an email confirming the receipt of payment and in the same email, it was mentioned that warranty certificate will be mailed to me within 7 bussiness day, but till the date I've not received any warranty certificate, I've sent so many emails in last one week, but I didn't receive any reply to any email. I tried to reach the A... Read more

Read other answers
RELEVANCY SCORE 84.4

Here can check your Lenovo product warranty in simple and with latest techniques:The first thing you have to do is registration with lenovo website by filling with your personal data and purchase details like serial number and purchased date.Once that is done, you can begin creating a best service request. It will be keep you in safe mode to your product and money if your product suffers from any software problem it will keep you repair in free of cost under warranty period, this registration process can help you to check  your product warranty status.

Read other answers
RELEVANCY SCORE 84.4

We always look to use our money in safe mode, in this topic digilatest.com can help you to save your money by prolonging your Lenovo product life by extending warranty period with an warranty plan. its provide benefits when your device ever breaks down after the Lenovo warranty expires, your have to spend some money to make repair. Now easy to extend or renew your product warranty period.  Instead we are recommend you to buy Lenovo warranty extended warranty plan,  its starts immediately after your product warranty expires and covers all the defects and malfunctions that comes by lenovo service centre. And it will in cheap price nearly 1000 INR to extend your product warranty. Repair will done with Lenovo service centres and Free pick and drop ( door delivery) and also can get replacement guarantee. All this will be done in fraction of days.  

Read other answers
RELEVANCY SCORE 84

Hello, I lost 44 days on my laptop warranty after I registered it. Why? Please see the attached images. Before registration the warranty ran until June 25, 2018. After registration the warranty changed to May 12, 2018. What happened, here? I've blocked out my machine type and serial number for privacy reasons.   

Read other answers
RELEVANCY SCORE 84

Hi, I bought my E5-571G laptop online last November 2014 from an online store, I also registered it on the Acer website. Then this year on October 2015 I returned my laptop to the store. However they said that according to Acer my laptop's warranty already expired on October 2015, how could that happened, since I bought my laptop on November 2014?According to Acer's website the warranty is 1 year from the date of purchase. The online store even gave me a link to the System Information to check my warranty. When I checked my laptop's Serial Number the end date of my warranty is October 25, 2015.  I am so confused with the warranty of this laptop. Please help!   












Solved!

Go to Solution.

A:Manufacturer's Warranty Date

BryanGJ,
 
PM received and replied with what I could do to help out.

Read other 6 answers
RELEVANCY SCORE 84

Like so many others on this forum, my new HP Notebook - 14-am064tu has the wrong warranty start date.The laptop was only purchased on 31th disember 2016. However the start date of the warranty is 1/11/2016.Obviously I would like this corrected. Before anyone asks. Yes I can prove it. Thanks in advance  

A:warranty wrong date

Hi, Please wait for few more days and call HP in your country, they will be happy to correct this for you     http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Happy New Year

Read other 1 answers
RELEVANCY SCORE 84

PC purchased on 17/7/16 (able to prove) advertised as with manufacturers 1 year warranty, item delivered to me on 29/7/16. Online Warranty check details tell me expiry is 28/10/16. How do I get this date amended ? Thanks in advance

A:Incorrect warranty date

amethyst1969 Hello;Allow me to welcome you to the HP forums!The default warranty expiration date is set at the factory to be one year from the PC's manufacture -- as they have no idea when it will actually be purchased. You have to REGISTER the warranty to activate it, and once you do that, the expiration date will change to be one year from the date of registration. For warranty issues, you need to contact HP Customer Support: If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.htmlNOTE: After you get through, stay on the line until you are finally able to talk to some one -- it can take a while!Good Luck

Read other 1 answers
RELEVANCY SCORE 84

Same as the topic What can I do? Thanks! I live in Chile.

A:incorrect warranty date

Hello from Russia.If you just added the device to the profile, then you see the warranty date from the production date.If you register the product and specify the date of purchase, the date will be adjusted for 1 or 2 years. Depends on the warranty period for your product.You need go in https://support.lenovo.com/ru/en/productregistration and do all steps.Any question for restoring full warranty lenght - https://pcsupport.lenovo.com/warrantysupport

Read other 2 answers
RELEVANCY SCORE 84

Best Buy sell a laptop three months after it was shipped. Customer boots laptop on date of purchase  and find three months of the standard one year warranty has already gone. I suggest this violates fair trading standards as all machines sold in retail stores are advised as coming with a 12 month warranty. I am also surprised this warranty does not allow the customer to call or even email technical support, which leaves them with the choice if suck it and see, takes it back to Best Buy and pay a "geek" $150 to suck their teeth and say "it will need to be returned to manufacturer" or post on the forum.Warranty date starts from date the laptop is purchased by the end user in sealed box not that date the retail store ordered the laptop.
Limited Warranty in effect translates to no warranty at all.
I have used Dells since 1995 I am shocked this company no longer starts warranty from date of purchase (i.e. first boot)
 
 

A:Start Date for Warranty

Hi Richie,
Apologies for an unpleasant experience. If the system is purchased from the retailer, the Dell limited hardware warranty would be active from the date you purchased the computer. If you are in US, system comes with a one year limited hardware warranty (by default). 

You may private message me the following information via private message (click my username and then click Start Conversation):

Service Tag of computer
Date of purchase
Country of purchase
Complete address with city, state and zip code
Phone number and alternate phone number. 

Once I have the details, I would be able to decide the next course of action. 
@ mpo: Thank you for assisting the customer. 

Read other 4 answers
RELEVANCY SCORE 84

Hi ,
I bought Dell Latitude 3460 from Amazon yesterday. I checked the warranty and found it already started 2 months back. Also I donot see my name associated with this system which may deny me a service when I seek one. What are the implications of  these two conditions of this buy.  Is there a work around ? Is there anything  I should be  doing?

A:Warranty Start Date

Hi PAMELACHANDRA,
Which country was the product purchased in? The warranty depends on region wise and base warranty cannot be transferred if the system was purchased with depot warranty, bought in one country and being used in another.
It might have been such that the system was purchased by a user and was sold off via Amazon and hence the warranty would start from the time the system was initially purchased from Dell, regardless of when it was resold.
Having said this, you could register the system online here - http://dell.to/1Q0MoOu
And transfer the ownership here - http://dell.to/1KpVTpc
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

Read other 1 answers
RELEVANCY SCORE 84

I bought this laptop on 16 Jan 16, but the warranty information shows the warranty ends at 2015

Read other answers
RELEVANCY SCORE 84

Hi, I purchased a new laptop - E5-573-36RP on 16th Apr 2016. When checking the warranty online here(https://www.shopacer.co.in/) , I see the expiry date is 3rd April 2017 which is incorrect. I also want to purchase extended warranty. How do I go about correcting the expiry date and purchase of extended warranty? Thanks!D

A:Warranty date incorrect

Hello, Do you see the same expiry date here?

Read other 2 answers
RELEVANCY SCORE 84

I just found my receipt for my laptop and I purchased it on Sept. 25, 2011. Yet, Dell is saying my laptop is out of warranty as of June 20th. I thought it was a year from the purchase date? Can someone help me please?

A:Given Wrong Warranty Date

If the system was purchased at retail, you must register it.
www.dell.com/.../retail
If it was purchased from an individual - EBay, etc., - contact the seller.

Read other 7 answers
RELEVANCY SCORE 84

I purchased new HP 250 G4 from tesco direct on 15 June 2016. My laptop is showing warranty left of only 8 months.I have the receipt from tesco direct. Please sort out the issue asap. ThanksDK

Read other answers
RELEVANCY SCORE 83.6

sir service engineer told me that your ram socket burns due to heat or power fluctuation  and so we have to change your motherboard for that and this is not covered in your warranty. i have adp warranty .So can i arugu with them in these conditions  ?Is warranty doesnot cover issue due to power fluctuation , which cover accidental protection, too ?

Read other answers
RELEVANCY SCORE 83.6

Hi! I have really stupid situation. I have returned my laptop to lenovo dealer three times. 1. replaced Touchpad and WiFi adapter. 2. Motherboard & Wifi antenna. 3. Service dealer said that it is all correct and need reinsatll windows OS. But I have 7 days remaining warranty,  thats why they canceled repair. Problem is same: KERNEL POWER 41 critical error. As I know it is motherboard defect. It causes laptop shutting down! I happens ~ in month. What can I do? can my laptop pich up for repair/replace/refund from main Europe dealer?Laptop bought in Germany. Im from Latvia. both are EU countries. Also I have bought extra 2 year warranty which also not activated ( very disappointed with Yoga 900s laptop. 

Read other answers
RELEVANCY SCORE 83.6

HiThe fan of my less-than-half-a-year-old T470 suddenly began to emit strange noise and I went to a local service provider in CA. My laptop was bought in Russia with a 3-year international warranty. The service provider told me that he might have to send it back to Russia, and they will consult with Lenovo within a week. That is a huge surprise for me, as shipping it back and forth might take a long time. Can I somehow request to repair my laptop inside the US and is there any opportunity to claim a temporary replacement for the time the laptop is being repaired?Thanks

Read other answers
RELEVANCY SCORE 82.8

I purchased a notebook on 02/08/2015 but when I checked the website today it says that the warranty started on 06/30/2014 and ended on 08/03/2015. I have the receipt which clearly shows the purchase date. How can this be fixed. Thanks.

Read other answers
RELEVANCY SCORE 82.8

I purchased a new Y560 from CompUsa in October but the warranty expiration date on the Lenovo website reflected June. My intent was to purchase a warranty extension so I wanted to make sure the dates were correct.  I called several departments and finally got someone who told me to email my proof of purchase.  In the meantime I ended up exchanging the laptop due to a RAM issue but this serial number had the same problem.  The date on the website indicated the laptop was purchased in June.    I went ahead and emailed a copy of my new receipt to [email protected] and I even explained that the serial number was different that I'd originally told them due to the exchange. I never heard back so I eventually called again.  The person had to dig through the email files to find my emailed receipt.  She found it, indicated it woudl be corrected and even offered me a discount on the 2 yr extension.  At the end of the call she asked if there was anything else and thought it would be good to just double  check she got the right serial number.  Of course she hadn't!  She was updating the old serial number and putting the two year extension on the laptop I had exchanged.    We sorted that out and when I got my receipt for the extension the serial number was correct but when I go to the warranty lookup it still shows the incorrect date.  I read in this forum that the website doesn... Read more

A:Warranty date is incorrect even after several call...

@sbarrett00,Welcome to Lenovo Forums.Kindly provide me with the following information and I will assist you to log a case to the complaints management team to get this warranty extension sorted out.Please send below via PMName:Mobile:Email:Date of Purchase:Model Type (new):Model Type (old):Serial Number (new):Serial Number (old):Case #:If you do not have the old model type or serial number its ok.//JameZ

Read other 7 answers
RELEVANCY SCORE 82.8

This seems to be a common problem:I bought a HP 250 G4 notebook on 5.4.16 but the warranty date shown on my computer ends 16.2.17 so this is incoorect.Product number shown on th screen is: T6P47EA#ABU.Can someone from HP please contact me to get this changed.I have the invoice.

Read other answers
RELEVANCY SCORE 82.8

I have two issues. The first issue is that I purchased my Sprout on January 13, 2016 and when checking the warranty online it states that it started on November 6, 2015. I have read other forums about this being a known issue and I would like this fixed immediatly.  Secondly, I have just set up and started my new Sprout today. (It took a while because we just bought this house and wanted to make sure we had the office set up before we set up the Sprout.) The speakers DO NOT work. I have done everything that I could possibly think of to make them work and still nothing. I am currently on hold with HP Customer Service and have no spoken to a rep yet. I have been on hold for 15 minutes so far. Can someone please HELP me! Thank You 

A:My warranty start date is incorrect.

Brooklynn429, welcome to the forum. Here is a answer to how to deal with the difference in the waranty start date: We have a PoP process setup for this. Proof of Purchase. We don't have access to sales systems for everything we've sold through our partners and retailers so we have to use the good old fashion Proof of Purchase system. The customer simply sends (fax I think is the current method) us the receipt and we update the warranty status. That simple. I guess it goes without saying that they need to contact support for this. You will have to contact HP Customer Support to get this accomplished. As for your sound, I suggest going into the Control Panel / Sound to see if the speakers are selected as the Default.  Sometimes in Win 10 the settings are changed for no apparent reason. Please click the Thumbs up + button if I have helped you and click Accept as Solution if your problem is solved.

Read other 1 answers
RELEVANCY SCORE 82.8

Like so many others on this forum, my new HP Pavilion laptop has the wrong warranty start date.The laptop was only purchased on 11th January 2015. However the start date of the warranty is 10/11/2014.Obviously I would like this corrected. Before anyone asks. Yes I can prove it. Thanks in advanceJames










Solved!
View Solution.

A:Incorrect warranty start date

Hi @Jtsnr ,
 
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publically post ( serial numbers and case details).
If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
 
Regards,George

Read other 10 answers
RELEVANCY SCORE 82.8

Last year I bought a laptop from a shop  which held Dell dealership. Recently my laptop had a very critical problem, and it won't start up. I went to the Dell Authorized Service center they said it was out of warranty, I got home and checked the service tag myself, which said the warranty started 6 months before the date of purchase. How can this be possible, if warranty starts after I purchase it!! Please I need immediate assistance about this matter.

Read other answers
RELEVANCY SCORE 82.8

Wrong warranty start date is shown for my new HP Pavillion AU006TX laptop.Purchase Date : 06 October, 2016Wrong Warranty Start Date : 18 July, 2016 Please get it corrected as I will lose warranty by almost 3 months. Thank You.

A:Incorrect Warranty Start Date

Hi,             Call the HP Support on phone or email to get the warranty updated for your unit. As they will request you to send the proof of purchase (Invoice) and they  will provide the email id to which you can send the mail.

Read other 1 answers
RELEVANCY SCORE 82.8

I purchased the notebook on 20th February 2017, but the warranty expiry date is shown as 20th February, 2017.

A:Incorrect Warranty Expired Date

Hi: Initiate a warranty dispute claim at the link below. http://h20565.www2.hp.com/hpsc/doc/public/display?sp4ts.oid=10180321&docLocale=en_US&docId=emr_na-c0... I had to do the same thing, and they fixed the warranty start and end dates within 3 business days.

Read other 1 answers
RELEVANCY SCORE 82.8

AAAAGGGHHHH somebody please help. 255 G3 notebook purchased November 2015. Warranty staus show expired in 2014. Have been all over the website to try and update this but cannot find any information anywhere. social media is proving to be very frustrating too. HP's website has got to be the worst ever. Impossible to naviogate or find anything relevant to my problem. Contact details very sketchy and no email address!! I just want to update my warranty status thats all! 

A:wrong warranty start date

Hi: The same thing happened to me too. Call this number and explain the situation.    1-800-334-5144  The customer services rep will send you a link to upload a copy of your invoice or sales receipt showing the purchase date. Once they get that, they will adjust the warranty start and end dates accordingly. I seem to recall they adjusted mine within 3 days of getting the receipt info I scanned to them.

Read other 1 answers
RELEVANCY SCORE 82.8

Good morning,i have bought a AIO 510-23ISH but i saw that the warranty date it is wrong (i have bought it 3/4/17 in Euronics shop in Italy but the system tells me that the warranty will expire the 28-11-2017). How can i fix it?Thanks so much for your helpBest regards

Read other answers
RELEVANCY SCORE 82

My dell xps 15 9550 was purchased with a 3yr extended warranty.  After getting an email offering to sell an extended warranty, I checked the dell warranty status.  Sure enough, no extended warranty appears.  Is this a system problem or do I need to do something.
Thanks

A:extended warranty not showing up in warranty status

Was it ordered from Dell, or from a third party - or puchased through a retailer?

Read other 2 answers
RELEVANCY SCORE 82

sir hi actually i bought my lappi last year in the month of may 25th and since i was in last year of my collage i did not bother  to extend becouse of money issue. can i extend the warranty of the lapptop now ??pls help and if yes then what all the procedure i need to follow. ?  w/w  aayan akash. 

Read other answers