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Mouse and keyboard stop working

Q: Mouse and keyboard stop working

I'm using Window 7, 64bit

I removed a file call Kuirkbdfltr.sys because it is causing BSOD, now my mouse and keyboard stop working. They work fine in BIOS and I can get into safe mode but keyboard and mouse still won't work in window.

I need to find a way to put Kuirkbdfltr.sys back from my recycle bin or restore window 7 to earlier setting without the usage of keyboard and mouse.

I have tried different usb port with multiple mouse/wacom tab/keyboard and the window tried to automatically reinstall driver but they still won't work.

Any idea?

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Preferred Solution: Mouse and keyboard stop working

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)


After about 1 minute the mouse scroll and keyboard stop working until I left click mouse. Tool bar on browser also greys out but comes back after left click. Video and sound also are choppy. Not sure if this is related. Flash keeps crashing. Any ideas whats wrong? Windows 7 pro. Asus desktop. This occurs on Firefox, Chrome and IE. This seemed to start after Microsoft update and Flash updates

A:Mouse scroll and keyboard stop working until left click of mouse

Hello mpmckee,

First run Antivirus, Malware, and Spyware scans. Remove anything the programs find.

Note: if you need some suggestions on which tools to use, let me know.

Afterwards, test functionally of mouse and keyboard.

If no change, run System Restore, choose a Restore point before the issue started.

Again test behavior of mouse and keyboard.

If the issue has been resolved, go ahead and reinstall windows Updates.


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Keyboard and mouse stop working

Hi, I'm having some major problems with my Dell Dimension 8400 which runs on Windows XP.
It all started with some files found and replaced during chkdsk.
My PC was working fine yesterday, but today when I turned it on the problem started.
At first, everything is okay. Then, after the initial Windows page the screen goes black and a gray bar appears at the bottom. At this point, the keyboard and mouse shut off (lights go off) and stop working. Once the gray bar has finished loading (1-2 seconds), windows continues to start as usual. The only problem is when I get to the log in screen (where I have multiple user accounts) I cannot choose one to log on with because the keyboard and mouse do not work. I have tried unplugging them and putting them in the USB slot instead but to no avail. I cannot run safemode or anything because the same login screen comes up.
I tried hitting F12 initially and ran hard drive diagnostics which gave me the alarming result:
"Drive 0: ST3160023AS - FAIL - Return Code 7
Drive 2: No device"
Drive 4...my CD drive...diagnostics not supported
Drive 5...my DVD drive...diagnostics not supported

Any Suggestions? Please help!

Thanks in advance.

A:Keyboard and mouse stop working AND STOP 0X0000007B

Please follow the steps here for the Stop 0x0000007B error: http://support.microsoft.com/kb/324103

As you will note, one cause can be a boot sector virus.

Return Code 7 can indicate hard drive failure. Drive 0 is the hard drive.

As for CHKDSK replacing files and causing this problem, it's not likely. Even IF you check both options- fix file system errors and scan for and attempt recovery of bad sectors, it didn't 'cause' the problem, it just made it more evident.

Backup everything you do not want to lose and consider replacing the hard drive.

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Hello. About a month ago a problem has occured. That problem is still frustrating me and I cannot fix it. I've taken my pc to the store where I bought it and they said it worked for them. The problem is my keyboard and my mouse. When I'm browsing the internet or anything but playing a game,it works fine. Once I start a game, after 20-25 minutes(sometimes even a few hours!) of constant gameplay, caps lock,numlock and scroll lock lights turn on. After that it might turn off and on 1 time,quickly, and then the keyboard would stop responding.After the keyboard stops responding, the mouse does too. There are no lights on the keyboard apart from the one on the top of it, nor can I turn on the numlock ,scroll lock and caps lock lights on. The LED lights on the mouse still work.

I've tried different keyboards and mouses-same.

My specs:
Sapphire r9 380,
Intel i7 920,2.67 GHz,
MS Keyboard,says "HIV keyboard" in device manager and properties,
HAVIC Mouse,says "HIV mouse" in properties,
465GB of HDD,
Windows 7 Ultimate.

Tried installing new windows,updating bios,updating drivers,changing USBs...
After the mouse and keyboard stop working,the computer is still running,and the keyboard is sending the same input it was when it froze.

Would changing my motherboard fix this?
It would,I think?
PLEASE HELP! I've had this problem for months! It's very frustrating.

A:Please Help! Mouse and keyboard stop working!

HelpMePlease1121 said:

Would changing my motherboard fix this?
It would,I think?Click to expand...

Changing your motherboard would most likely not resolve the issue.

How are your peripherals connected to your computer? (USB, etc.)

Xeiver Daniel Pyron

Network Administrator

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I am having a problem with my keyboard and mouse not working on my laptop ASUS G2S. It works post Windows Boot Up. It stops working at the logon or welcome screen for windows XP. I can still enter the BIOS as the keyboard and mouse work fine pre windows load. I can get the mouse to work with a USB mouse but I do not have a USB Keyboard atm. The computer did not crash at all to lead up to this I just restarted the computer and ran into this problem. I have also tried booting into safe mode but run into the same program. I do not have the ASUS recovery DVD with me as it is at school and I am at home for a week or so. If you need any other information let me know! Thanks for your help!

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Hey guys,
Yesterday I had a warning from kaspersky saying it had found and deleted a tojan.
Ok, so it was gone, but since my keyboard and mouse just stop working when they feel like it.
the strange thing though is the mouse will still move around (just wont make any tooltips appear or click on anything) and the keyboard wont type yet the shortcuts will still work for eg ctrl+alt+del, the windows logo key and ctrl+shift+esc are the ones i tried so far and they all work, and bring the correct things up.
WHen it happens I have to restart and it is ok.
I will post a HJT log and smitfraud fix log in a couple of mins.
Hope You can help
Kind Regards

EDIT1: Just noticed that I cannot click on anything other than the window open.

EDIT2: HJT log below!
Logfile of HijackThis v1.99.1
Scan saved at 18:10:25, on 17/12/2006
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
E:\Applications\Nero 7\InCD\InCDsrv.exe
C:\Program Fil... Read more

A:keyboard and mouse stop working!

Try running: SFC /SCANNOW

It is a system file checker (SFC), which will check your Windows files and replace missing and corrupted files.

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I'm not too used to computers and stuff, but every once in a while, my desktop will become hot and my mouse and keyboard would stop working. They're still connected to the pc and are still being powered but none of the buttons work. I'm not sure if it has something to do with the heat but it's just really weird. It mostly happens when playing games.
Any help would be appreciated.

A:Keyboard And Mouse Stop Working

You didn't tell us anything about this computer, other than it is a desktop and runs W8.1.

What are the temps? Is the interior clean of heat trapping dust? Are all fans spinning? Have you scanned for malware? With what?

It sounds like your computer is locking up - a common heat related symptom.

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We have about 40 E73's in our office.  At least once a week one of the PC's has an issue where both the mouse and keyboard stop working.  We are using Win7 Pro.  Both work until the boot up process gets to the first Windows screen (Contrl/Alt/Del to unlock the PC)   This stops the boot up/windows start process as there is no way to do wnything.  We have to do a hard shut down of the PC.  The only solution we have found so far is a restore of the system to factory defaults.  Not an ideal solution as it takes to much time and effort. I have not been able to find a better solution to the issue.  Anyone? E73Type: 10AUModel 00ESUSThanksJohn Godish

A:USB Mouse and Keyboard Stop Working E73 Win 7 Pro

Is that the Lenovo usb keyboard and mouse it came with?  Do you have systems with those from after-market, and do they have same problem?   Are you up to date with Chipset (USB ports) driver and BIOS? 

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I did a fresh install from the Windows 7 Professional 64 bit that was supplied with the computer.  The load was perfect.  All Microsoft updates were installed except the one that nags about Windows 10.  After loading the wrong Brother printer, I uninstalled that printer.  On the very next boot, the USB mouse and keyboard were both frozen.  Moving them to different USB ports did no good.  Several different models of mouse and keyboard didn't work.  I tried the latest chipset and USB 3.0 drivers from HP's website.  Nothing.  The computer will shut down properly by pressing the power button.  This has happened on 3 of my 23 new computers.  Any thoughts?  Maybe a firmware update?  

A:USB Keyboard & Mouse Stop Working

I forgot to mention that I'm working from images.  I have stages of the installation for just this reason.  That's why I'm able to try different things on different computers.

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I am supposed to be using my computer for work in a couple weeks and they needed me to uninstall my kaspersky software and get windows essentials so I used the kaspersky uninstaller found on their website and it looked like it uninstalled the program but the uninstaller kept running for some reason so I closed it and downloaded windows essentials and tried running that. It ran for a while and fed me back an error saying I had another windows installer running on my computer and so I decided to restart my computer. When I went to do that I saw I had some windows updates that had downloaded so I told them to install. I then left and when I got back to start up my computer it ran the last of the install for the windows updates and booted fully into windows but my keyboard and mouse no longer work at all. I tried to hook up a PS2 keyboard and mouse but that still did not work. I tried booting into all the versions of safe mode but still the same problem. The keyboard and mouse and all my USB plugs seem to work just fine while navigating through stuff right up until my computer fully boots into windows. I have tried boot repair but it says nothing needs repairing and I tried to run a system restore as well. The system restore point was earlier in the day right before it installed the "critical update" but when I run it it goes for a while then feeds back a hex error telling me that one or more files could not be restored.

Please please please help me I have run out o... Read more

A:Keyboard and Mouse stop working HELP PLZ!

Hi did you shut down the computer then plug in the ps/2 mouse and reboot

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Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

A:My Mouse And Keyboard Stop Working

Quote: Originally Posted by Girby2K9

Well my mouse and keyboard stop working on the start up,when it says windows in starting when i comes to logging on i cant my mouse and KB is just Locked how do i fix this

I think your mouse just caused my printer to stop working

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Sorry for my English.

I have dell optiplex 390 computer. I used it for 6 month without having problem. But now i have problem on keyboard and mouse. Every time turn on the computer it work correctly for 2 or 3 minutes. After that it stop responding. First I thought it have problem with OS. Then I installed windows. But now also it happen as before. When it happen I change the port that mouse and keyboard are connected. Then it again work for 2 or 3 minutes and stop working. I check whether the port I used before can used for other devices so I insert USB flash drive. It detected. So I am confuse what the real problem is. I hope will get your help soon.


A:Keyboard and mouse stop working.

No replay yet??? So bad

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Mouse and keyboard (both are wired) stop working (hanging) while using. Once I changed mouse, after that for a period of four months no issues but now its starts again. I can?t save any file while facing this issue. Now it is more frequent and daily more than five times. Many of the times while browsing it happens. 

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I havent been on my computer for a few months because I've bought a laptop, but I needed to get some of my data off my computer, but I turned it on and it says Alert! System battery voltage is low. On the bottom of the moniter it says Press F1 to continue, F2 to enter SETUP. I pressed F1 to continue and my keyboard and mouse stop working. How can I fix this?

(My Computer is a Dell Dimension C521)

A:Help! My Keyboard and Mouse stop working on login!

Replace the CMOS battery. You've lost your settings.

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My PC won't go into sleep mode either automatically or manually so I just leave it on all day (the screen will go off at the pre-determined time though). However, that's not my issue as I've learned to live with it. I'm just mentioning it because it could be related to the following issue that just started happening yesterday.

When I come down to use the PC after it's been sitting unused for a few hours, the screen is off and I can still hear the fans running and the power light is on, as always. Usually all I have to do is hit a key or move the mouse and the screen comes back on and away I go. The last couple days though, the keyboard and mouse (both USB) appear to have "turned off" (no lights showing on either) during the idle period. Then, no matter what I do I can't get the screen to come back on because they keyboard and mouse have somehow went off.

At that point all I can do is a hard shutdown (holding the power button until the machine turns off) and reboot at which time everything's fine.

Anyone know what's going on? It's one of those "everything was fine for weeks and then all of a sudden" things.

This is a Windows 7 32bit machine, fully updated and no recent changes made.

A:Keyboard and mouse randomly stop working

Since you are doing hard shut downs, I highly recommend a Disk Check with Automatically fix file system errors checked.
As to the mouse/keyboard issue, please provide more information. Are these USB or PS/2 devices?

Also, we have no idea if you have a laptop, desktop, or an HP UFO running Windows 7 (the last one is just a joke; HP has no UFOs to my knowledge ). Please fill in your system specs in your profile and not in a post in this thread: System Info - See Your System Specs

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I'm currently running Windows XP on my laptop and after working for a while the laptop and touch pad will lock up. They stop responding but things on the screen keep going. such as a web page loading or a program running so I know the whole laptop has not locked up. Other things on it such as the cd-rom work and such. I have tried to plug in a keyboard and a mouse but it still doesn't respond. I have even jumped over to Linux and reinstalled Windows a few times hoping it might fix it but I keep getting this problem.

A:Laptop keyboard and mouse stop working

It would help to know what kind of laptop it is..

You get the same problem even in Linux?
The separate mouse and keyboard you tried.. Were they USB or PS/2?
The embedded touchpad and keyboard may be hardwired to the PS/2 controller, that may be malfunctioning. USB keyboard and mouse should work.

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For a while now my my detachable Keyboard, Trackpad and Mouse have kept stopping. It has happened before and cured itself but so far not this time. A new and odd behaviour is that after closing down and relaunching everything does work, for about two seconds only, just enough time to log in and click one item in the Taskbar. From then on I have to rely on Touch, until I set up a standby Bluetooth board and mouse which are not perfect but enable me to keep using my 2-in-1 PC.

As it may not recover of its own accord or may take a long time to do so I would be relieved if someone can diagnose what might be happening and how to prevent it. Is it a hardwear or a software issue?

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Specs: Windows 10 64bit(Windows 7 ultimate 64bit) P67 Sabertooth Motherboard I don't remember the PSU brand but it was gold rated 1000W Logitech G500S mouse Alienware Keyboard Also Logitech wireless keyboard/mouse combo

Observed Action:

I'm doing whatever, usually something graphics intensive(movie or game) or browsing reddit. Then the mouse will stop working for 1-15 seconds. The mouse has an LED mouse speed gauge that will turn off occasionally when this happens the first time or two. After an indeterminate amount of power failures(sometimes 0, usually 2-3, as high as 11) of the mouse, it will stop working completely until restart. Sometimes the keyboard stops working also. Sometimes if I have the wireless keyboard combo plugged in with the gaming mouse, just the gaming mouse will stop working. Sometimes all 3. Some nights I will go through an entire night of gaming without a single failure. Some nights I have 10+ complete failures.

Plugging into different ports/hubs on the motherboard changes nothing. Plugging into USB 3.0 does nothing. I have 5 HDDs, one 120gb first gen intel SSD boot drive, one 3-TB, two 500gb, one 250gb. I've reformatted the SSD, but not the others. I upgraded from Win7 to Win10 today....no change. I have changed my power plan settings to have selective suspension of USB turned off in 'Device Manager' and 'Power Options'. I've blown out my computer and nearly returned it to a new state of cleanliness. I went fr... Read more

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Hello from Greece,
I have the following problem. Randomly my keyboard and the mouse stop working but the computer still run. The only solytion is to press the on/off button from case and restart my pc. It will be happen after 1-2 hours or in minutes. I search the web but i havent see any solution that fits in my system but i read this post http://www.bleepingcomputer.com/forums/t/490153/keyboard-and-mouse-randomly-stop-responding/ and follow the instruction of user Arachibutyrophobia 
so i run the minitoolbox and that's the results:

MiniToolBox by Farbar  Version: 13-07-2013
Ran by Konstantinos (administrator) on 12-10-2013 at 10:31:59
Running from "C:\Users\Konstantinos\Downloads"
Microsoft Windows 7 Ultimate  Service Pack 1 (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (10/12/2013 10:14:26 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (10/12/2013 10:12:51 AM) (Source: Winlogon) (User: )
Description: Η ενεργοποίηση της άδειας χρήσης `... Read more

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They just stop, they don't turn off, they aren't disconnected, the computer still running fine, nothing unusual but the mouse and the keyboard. I don't think this is a problem with the keyboard and mouse because until yesterday I it was a mouse only problem and I was going to buy a new one, but now the keyboard also stop responding and I'm worried. They stop for only a few sec, around 10~~20 secs before normalizing.

A:Keyboard and Mouse stop working randomly.

Hello and welcome maridan48 mate first and most obvious question is have you tried another KB and mouse?

Next are the devices simple units or larger gaming ones that may have drivers?

Third if they are USB connected are the machine's USB drivers up to date - don't rely on the Windows driver test use manufacturers sites.

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Hello everyone, this problem had started for me only about 3 or so days ago, and is rather annoying. What happens is that randomly while using the mouse, it would freeze up and I would hear the "Device Disconnect" sound, and a second later the mouse would work again. This happens absolutely randomly, and after a bunch of times, both the keyboard and the mouse completely stops working. They are both connected to the USB ports on the motherboard at the back of the computer, and unplugging and replugging does not make them work again. I have tried plugging them into other USB ports, such as in the front and top of the PC, and they start working again, but only temporarily until they once again stop working completely after like 10-30 mins or so. The only solution to get the mouse and keyboard working again [temporarily], is to restart the PC using the main power button. When they stop working, the numlock light is still lit on the keyboard, but the keyboard does not respond, and I have a small indicator light on my laser mouse that just starts blinking, when it normally has never done that. Everything else is still working, such as any music playing, and the internet. I have read soooo many forum posts on the internet and have tried sooo many different things, and nothing has worked thus far, and that is why I am posting, so that perhaps someone could find a solution. Things I have already done:
I have uninstalled and reinstalled all the usb, mouse, and keyboard drive... Read more

A:Mouse and keyboard randomly stop working

Welcome to SevenForums.

Are you using 2 antiviruses on your computer by any chance?

There are no blue screen dump files in your zip. Are you getting BSOD-s or just the issue with the keyboard and mice? Did you try different keyboard or mice?

Do not use CCleaner if you're getting BSOD-s. It can clean away the dump files.

Follow the tutorial below, it might help:USB Driver - General Fix for Problems
Check for a BIOS update:

BIOS Version/Date Dell Inc. A06, 10/17/2011
Run the System File Checker that scans the of all protected Windows 7 system files and replaces incorrect corrupted, changed/modified, or damaged versions with the correct versions if possible:
Click on the
Type CMD on Search
Left click and Run as Administrator
Type SFC /scannow
Full tutorial here:SFC /SCANNOW Command - System File Checker
Run Disk Check on your hard disk for file system errors and bad sectors on it:Disk Check
Let us know if any of this helps.

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As of lately my mouse and keyboard sometimes just stop working. It seems to happen more often while I'm playing games (but that's mostly what I do so not sure if that has anything to do with it ). Usually before it happens I'll hear the usb sound and the mouse will disconnect and reconnect and it'll work fine then just out of the blue it'll disconnect and that's that. I have to shutdown and restart. It only just started doing this a couple weeks ago. My mouse is a logitech UAE-96 (I think) and the keyboard is a microsoft ergonomic 4000, its an ASUS MoBo, I've checked keyboard drivers and they are up to date and I've also checked my usb drivers, also up to date. I used the mouse on my laptop for quite awhile before I built this pc and never had a problem.

A:7 x64 mouse and keyboard randomly stop working.

I'm going to make a new post about the issue I'm having. It's a similar problem to yours.
Take a look. I've done lots of troubleshooting and still no luck. Try turning of the power saving feature on the USB devices.

Control Panel/Hardware and Sound/Power Options/Edit Plan Settings - Change Advanced Power settings

If a USB mouse and keyboard scroll to USB devices open the Plus mark, and disable the power feature. This will prevent windows from shutting off power to the device, a common cause for this problem. Hope it works for you. If not rule out the mouse and keyboard by trying them on other computers, then start walking down the road I'm on...lol

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I have a toshiba laptop.  The keyboard on the laptop died a while ago, so I purchased an ONN USB keyboard.  Where I am a gamer, I also purchased a Logistics USB mouse.  I installed Windows 8.1 quite a while back and have never had a problem
with it until now.  At times the mouse buttons fail to work, and the keyboard seems to have random keystrokes attached to it.  For instance, when this happens, I can move my mouse pointer around, and can click on individual tabs, but I can't type
anything into any text windows.  I also can't power down the computer by moving the mouse to the edge of the screen and having the options (Search, Settings, etc) come up.  I move my pointer to the edge of the screen and nothing happens.  With
the keyboard, I cannot enter text into any text window, but sometimes entering text will cause strange keystrokes. For instance if I click into the web address window and try to type a single letter, all I get are web addresses I may have visited the day before,
cycling through them one after the other.  Or if I try to type a single letter such as w, the program will turn itself off.  I can re-click to re-open Firefox again, but again I cannot enter any addresses in the address window, and any keystroke
will either turn the program off or just randomly cycle through addresses.
I am not very computer literate so I have no idea what is going on. The only new thing that has happened to my computer is ... Read more

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I keep getting this error "One of the USB devices attached to this computer has malfunctioned, and Windows does not recognize it". And if I leave my PC on to long the keyboard, mouse, and sometimes even the monitor stop working. I've tried unplugging the keyboard and mouse (which are not USB) and plugging them back in, but to no avail.
It's a Dell Dimension 8400
Any help would be much appreciated. Thanks

Edit: I turned off system standby and now only the keyboard and mouse stop working.

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I've been recently having a few problems with my mouse and keyboard, generally it's the keyboard freezes, then my mouse goes (because I have a USB Hub incorporated into my keyboard and that's where my mouse is plugged in), this is really strange because I've been using the setup for over a month now and I haven't had any problems up until recently, where I had to do a huge amount of Windows Updates. Could that me the source of my problems?

P.S. I'm posting from my laptop, because I just cannot use my PC it's almost impossible, so I will get the dump logs and specs of my computer as soon as I can get it to work for a few minutes without me ending up crying.

Thanks in advance

A:Mouse and Keyboard Randomly Stop Working

Hi ParadAUX and Welcome to sevenforums I hope you'll enjoy your stay here.

Could you please provide us with a little bit more information about the computer, would really help us if you were able to get the motherboard model, keyboard and mouse model numbers, it's just really hard to know what the issue might be.

Though have you tried plugging the mouse directly into the PC rather than having it in the keyboard usb hub?


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For some reason my Mouse, Keyboard and Printer will stop working for no reason. I then have to reboot and they normally start working.

Any ideas, I'm lost on this one?

A:Mouse-Keyboard-Printer Stop working

Hi -

Are you updated with Vista SP2?

Check Windows Updates --> www.update.microsoft.com

If kb/ mouse require drivers, see if updates are available.

Regards. . .



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I recently built a computer and installed Windows 8.1 on it. All was working smoothly until my mouse grew a tendency to stop working at random, the Windows "USB Unplugged" noise played and then it began to work again. This happens completely randomly whether I am playing a game or I am moving things around on my desktop. This continues to happen until my mouse and keyboard stop working completely. This also happens to my audio, the sound that was playing in the background continues to play, but an odd, sort of glitchy noise plays as well. I have attempted to unplug and plug back in the devices that started working improperly, but it does not work. However, the lights on the devices continue to show. The only solution that I have found is restarting my computer, and when it comes back on, the cycle repeats. Can anyone figure out what is going on!?
Computer Specs:
Windows 8.1 (duh)
Intel Xeon 1230 v2
ASUS GeForce® GTX 760 DirectCU II
Seagate Barracuda 1 TB HDD ST1000DM003

Corsair Vengeance Blue 8 GB (2X4 GB) PC3-12800 1600mHz DDR3 240-Pin SDRAM Dual Channel Memory Kit CMZ8GX3M2A1600C9B

| Crucial Ballistix Sport 8GB Kit (4GBx2) DDR3 1600 MT/s (PC3-12800) CL9 @1.5V UDIMM 240-Pin Memory BLS2KIT4G3D1609DS1S00 (Just added this kit)
Corsair Builder Series CX 600 Watt ATX/EPS  80 PLUS (CX600)

A:Keyboard, Mouse, and Sound stop working

Look in the Device Manager to see if there are any yellow warnings or red errors.

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Hi, this is my first thread and i'm a bit inexperienced with computers but bear with me here. Ok so yesterday whilst i was playing a game my keyboard and mouse stopped working. The keyboards lights started flashing and the mouse just stopped responding (even though the mouse light was still on). I thought this was temporary so i shut down my computer and turned it on again. The first 30 mins or so were fine but then the same thing happened. So i disconnected their usb ports and connected them again...it didn't work. So the only solution seems to be is reseting the PC. And thats only temporary. I need an urgent solution please. Also this doesn't happen on boot, it only happens when i'm playing a game or have several programs open or drawing something on paint.

My keyboard is : Microsoft Sidewinder X4
Mouse: Logitech Gaming mouse G400
CPU: Intel I7 2600K

Any help is appreciated. Thank you in advance.

A:Mouse and Keyboard stop working during games.

I had this problem once with a PC Update Tool Have you updated anything like mouse and keyboard even the usb drivers

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Good morning from sunny Cambodia.

My keyboard and mouse work in BIOS but stop at the Windows 7 log-in screen.

This after I flushed my motherboard (ASUS). The flush finished successfully as far as I can tell.

Here is what I have tried:

Starting in safe mode; keyboard and mouse still stop at log-in.

Resetting CMOS.

Trying a system restore. That gave me an error that it could not access a file due to a virus scanner running. I don't know how to uninstall the virus scnner without keyboard and mouse.

Moving from USB 3 to USB 2 but it would appear all USB sockets go dead at log-in.

Changing the USB settings s in BIOS.

Reading every related post I could find on the internet.

I do have Windows 7 Professional installed on another HDD and that starts without problems so it is not a hardware malfunction. However, all my programs are under Windows 7 and I do not want to re-install everything.

I am all out of ideas now and any help would be appreciated.



A:Keyboard and mouse stop working at log-in screen.

Hi and Welcome to TSF!

Do you have a PS/2 keyboard you can use temporarily?

What is the make and model number of the mouse and keyboard?

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So i just started up my computer today, and after about 10 minutes, while on youtube, my mouse and keyboard stopped working. The lights on the keyboard and mouse where still on. I had to shut down my computer through the power button, and after i started it up, CHKDSK did a check on windows. After 10 minutes of booting it up again, (again being on youtube in mozilla firefox), same thing happened. I am typing this through safe mode and ran malwarebytes, but it doesn't detect anything.
What can i do to fix this? Thanks

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Hello everyone I have been having a rather annoying issue for a while now. This mostly happens on start up and once desktop loads up either my USB mouse freezes or my keyboard doesn't work or sometimes BOTH. My keyboard is a PS/2 Keyboard. It seems the only solution when both freeze at the same time is to either restart the computer or unplug them and plug them back in. This morning when I booted it up my mouse immediately was frozen and I unplugged it and plugged it back in and now it is working. This error is very random and sometimes doesn't happen immediately on start up but while browsing the Internet a decent amount of time after start up. Another important thing I forgot to mention is I get NO blue screen or no error message it just stops working. I have no idea as to what could be causing this problem so if anyone could please assist me I would greatly appreciate it.

Thank you

A:Mouse and or keyboard randomly stop working

Could you create a perfmon report and attach it please?
(only need the perfmon report for this)

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Thanks for any help.
- both lock up at once (ctrl-alt-del does nothing)
- reboot needed to fix
- power still present on mouse
- started happening few days ago, getting more and more frequent (15 min someimes)
- Malwarebytes and MSE scans are clean
- seems to happen most frequenty in IE or Firefox (but not sure)
 - Dell XPS 8500 tower
 - Intel i5
 - Windows 7 Pro 64-bit
Here's the MiniToolBox event log:
MiniToolBox by Farbar  Version: 13-07-2013
Ran by Mitchell (administrator) on 23-08-2013 at 07:23:28
Running from "C:\Users\Mitchell\Desktop"
Microsoft Windows 7 Professional  Service Pack 1 (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (08/23/2013 07:16:28 AM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (08/22/2013 10:10:52 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WHERE TargetInstance ISA "Win32_Processor" AND TargetInstance.LoadPercentage > 990x80041003
Error: (08/22/2013 09:40:44 PM) (Source: WinMgmt) (User: )
Description: //./root/CIMV2SELECT * FROM __InstanceModificationEvent WITHIN 60 WH... Read more

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I just purchased a new PC with 16 GB of Ram and installed Windows 7 Ultimate 64 bit. My USB mouse and keyboard stop working randomly and when the PC goes to sleep causing me to have to do a hard reset. I have researched this on the web and updated the USB hubs the devices to wake the computer but this has had no effect. My computer shop thinks that the problem is the 16 GB of RAM with Windows. Can anyone offer any suggestions?

Many thanks in advance.


A:[SOLVED] USB mouse and keyboard stop working

The max RAM for Windows 7 Ultimate 64 bit is 192GB so that's not the issue. Since you say "installed", we'll need the rest of your specs to determine the solution.

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My USB keyboard, mouse, and headset stopped working at first until i restarted, and then restarts took longer, and than the mouse and keyboard wont work at all after numerous boots into windows. I have mouse keys enabled and a PS/2 keyboard so I was/am able to navigate to try and fix things in windows, but its a pain. Oddly my USB wifi antenna (plugged into the top) works fine, but my headset plugged into the back does not work. I have tried plugging my mouse and such into the front, but that does not work either. I have tried a hundred and one things, and for a few days they worked (until an update) and i am at this point of making a thread rather than reading a hundred. I have already tried several different restore points to no avail, and I did not back up an older one from before (big mistake). I believe my system specs are on my profile but if you need them I will reply with them as soon as I can. I hope you can help me to fix it or i may have to take it into the repair shop . Thanks in advance -Justin

A:USB keyboard and mouse stop working in windows, but not Ubuntu.

Did you do something that triggered this or can you remember any specific event that caused any issues?

When you say it works in Ubuntu but not Windows, is this the same computer?

If its not the same computer, does the mouse/keyboard work when you plug it in to the USB port containing your wifi dongle?

For help with USB problems see: USB Driver - General Fix for Problems

Assuming this isn't a USB problem, try to uninstall your mouse/keyboard drivers and reinstall them
How to Uninstall a Mouse Driver on a Computer | Chron.com

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[SIZE=14px]Lately my USB ports have stopped working every now and then. Actually, it seems to be just the ports that have the mouse and keyboard (Logitech MK200) plugged in. Basically what happens:[/SIZE]
Mouse and keyboard suddenly stop function for a fraction of a second.Shortly afterwards (more or less anywhere between 5-15 minutes), the M&KB stop working entirely. But they are obviously still receiving power. That is, the lights of the keyboard and mouse still light up, but the buttons/keys do nothing and the cursor does not move.I could switch my M&KB to the other USB ports. They would work again, but the ports they were in previously would not work. If I plug in my Xbox 360 gamepad to the ports I had my M&KB in, it would be as if the driver does not function. This does not solve the problem, however, because afterwards parts 1 and 2 would just repeat.I could restart my PC and everything would work again, but it does not prevent the problem from happening.
[SIZE=14px]Troubleshooting attempts I have done:[/SIZE]
Unplugging the tower from the power outlet and pressing the power button (this causes the PC to suddenly be powered and then unpower again), then waiting 20 seconds, pressing the power button again, and plugging the tower back in.Going into Device Manager and not allowing the USB ports to be powered off to save power.Reinstalling M&KB drivers.
[SIZE=14px]DxDiag Info[/SIZE]

[SIZE=14px]The computer is about 1.5 years old.[/SIZE]

A:Mouse and Keyboard USB ports randomly stop working

Hello Zakristone,

Could we firstly try add log files from event viewer

Hit the windows logo key + R and type eventvwr.msc and hit enter

Then right click on applications under Windows logs and click on save all event as

Do the same with system as well

Post logs here as a attachment

Thank you


To upload look for the

Search for where you saved the files


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I recently broke down and decided to try Vista with an open mind (and I have to say, so far it's not quite as bad as I remembered). The problem is, I'm finding it to be very unstable and "flaky". I've been working on a dual boot environment today consisting of XP professional x64 which all ready on system, and I partitioned off 100 Gb from my primary hard drive for Vista Ultimate x64 (installed behind XP; which I know isn't ideal but I didn't feel like completely redoing my system today and putting two OS's on).

Anyway, let's cut to the chase...

I've been struggling with instability all day and weird occurances that I'm not used to. Pretty much 50% of the updates i applied led to some hassle which I had to go back and undo. The final straw (which brought me here) was when I installed service pack 2... It seemed to install just fine, but when it rebooted and came back up I had no mouse, keyboard, and oddly enough wallpaper which is where I stand now...

From there I tried a few things. First I tried to repair the boot sequence, no luck. Then I tried to do a system restore from the boot/install disc but apparently my restore points were destroyed as well. I tried to manually install some keyboard/mouse drivers but I didn't really know what I was doing and as such, it didn't work either. I triple checked the bios, and checked with my XP environment and so it's not hardware or the bios, it's limited strictly to the Vista boot sequence. If I boot with a rec... Read more

A:Keyboard and mouse (both PS/2) stop working when Vista64 sp2 loads.

Every time you boot XP, your Vista system restore points are deleted. Try running sfc /scannow at a command prompt, and then scanning for rubbishware with malwarebytes and superantispyware.

Also check device manager for any old drivers highlighted by a yellow exclamation point, and update your drivers as well. Finally run the memory diagnostic and check your hard drive fore errors with chkdsk via properties of your hard drive, tools, check now and tick both boxes and apply. Reboot.

At the end run glary utilities, and all of the clean up and repair options in the modules tab.

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I'm on win 7 pro with all updates. 100% sure that I didn't install any software or change any setting but just restarted my computer because it felt slow and its been a while. I do this every now and then to get good feels. Problem now is at the login screen, my keyboard and mouse don't work anymore. The same problem happens even when I select safe mode. I must mention that I've been having monitor problems in the last 2-3 days but I can't see that connected with this issue. Or is it? My dell ultrasharp is dying it looks like. Half of the screen to the left is flickering and the rest half is alright. After an hour or two it looks fine but then the problem comes back. I'm gonna buy a new monitor but this login issue cannot be connected with my monitor going bad right? The monitor is exhibiting this issue in the POST and BIOS screens too so I'm guessing it has nothing to do with the video drivers.

Any tips would be greatly appreciated. Thanks.

I must add that the keyboard/mouse works during the POST and BIOS setup screens. I'm also able to select safe mode option after pressing f8 in the advanced boot options

A:keyboard and mouse stop working at login screen

I would recommend fixing the problem you know you have first. Whether it will fix the keyboard/mouse problem or not. Replace the monitor with a known good monitor for testing.

The next thing to do is help us help you. We need your spec filled in completely.

These two tutorials should help you in that task.

Br Brink:
System Info - See Your System Specs

By Kari:
Speccy - Publish Snapshot of your System Specs

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So I've been having this problem for about two weeks now.  I don't think I've noticed this before and I am not sure what is causing it. First off let me put in the specs for my computer I'm running - HP Pavilion HPE h8-1070t CTO Desktop PC with Windows 7 64bit.  I'm having issues with my umb mouse and keyboard.  They work on my laptop without error.  I'm also using a USB wired headset... I'm throwing this in because it might help in trying to figure out whats going on.  The problem happens when I'm running a gaming program.  I can't exactly say when it happens because it seems random, but when it happens, my mouse and keyboard stop working.  The computer runs smoothly and all processes seem to run normally.  I sometimes run firefox as well using pandora, and pandora still runs when this happens... thus nothing is stalling besides my keyboard and mouse.  In addition, my USB headset still responds (although I use a push to talk key from the keyboard, so I can't talk on the headset).  Just some additional information.  When I unplug my keyboard / mouse.  I would typically hear the sound telling my that it was unplugged.  When this bug happens, I don't hear any sounds of that sort when I unplug / plug in my USB devices.  All other sounds are running though (such as pandora, game sounds, etc).  Let me know if you have any solutions. Thank youPeter

A:Mouse and Keyboard hang / stop working at same time

Kagerou313, welcome to the forum. Here are some guides for troubleshooting USB problems: http://support.hp.com/us-en/document/c01893385 Give them a try to see if any of them help solve your problem. Please click "Accept as Solution" if your problem is solved. 

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I have a dual boot system with Win XP and Ubuntu 8.10.
yesterday i restarted my win xp as part of completion of installation of some program.
the keyboard and mouse work smoothly in Ubuntu and am also able to make the OS selection but just when the startup screen appears, the keyboard and mouse just stop funtioning. what could be da problem ? i suspect the presence of a virus. how can this be fixed widout having to format and reinstall windows. Can anything be done from within the Linux system. what are files responsible for loading keyboard and mouse drivers ?

can anyone help ??

please, i do not want to format da system...its gonna be painful....please please help me out.....and one more thing ..trying out the options resulting from F8 arent working either...

thanks for any help...

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Optical HP mouse and Microsoft keyboard work fine reading a page. Newspapers on line or PDF document off line until I stop using the mouse or keyboard keys to scroll while reading.
I load a full screen document then start to read.By the time I have read about half the page both Mouse and keyboard stop responding until I hit a mouse button.
None of the navigation keys work till mouse button pressed. Scroll wheel does not work till mouse button pressed.
Problem has only been with me for a couple of weeks. No changes have been made and in fact i just did a Recovery in hopes that would solve the problem.
Problem is a pain but beyond that everything else seems alright.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Professional, Service Pack 3, 32 bit
Processor: Intel(R) Core(TM)2 CPU 6300 @ 1.86GHz, x86 Family 6 Model 15 Stepping 6
Processor Count: 2
RAM: 3574 Mb
Graphics Card: Intel(R) G965 Express Chipset Family, 256 Mb
Hard Drives: C: Total - 229616 MB, Free - 56805 MB; D: Total - 8831 MB, Free - 436 MB; J: Total - 305242 MB, Free - 172725 MB;
Motherboard: ASUSTek Computer INC., Buckeye, 1.05, MB-1234567890
Antivirus: avast! Antivirus, Updated: Yes, On-Demand Scanner: Enabled

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Hi there,

I uninstalled Intel Smart Connect Technology after experiencing a BSOD that seemed to be caused by a related driver. When the uninstallation tool asked if I wanted to restart now/later, I chose to restart now, which was followed by another BSOD.

Now I can boot into Windows just fine but neither my mouse or my keyboard are working. They work in the BIOS but as soon as Windows is loaded, they stop functioning. I've tried resetting my CMOS but this did not solve the problem. I've also checked that they are enabled in the BIOS.

I would try a system restore but Windows 8 doesn't seem to allow me to boot into repair mode without actually going into Windows first, but I can't do it from Windows because of my malfunctioning peripherals.

I can't use the Windows 8 installation disc to repair because as soon as the message that says "Press any key to continue" comes up, my keyboard stops working. However, it seems I can force the PC to boot from the CD which after a bit of a wait gets me to the Windows installation screen, with my only option being to completely reinstall Windows.

I'd like to avoid that if possible. Does anyone have alternate solutions?

Edit: Obviously I cannot post the minidump files so I'm sorry for not following the posting rules to the letter :S
Edit2: I am able to enter Windows Repair Mode with the Installation disc, but there is no option for Safe Mode and when I attempt to System Restore, I get this error message: "To use System Res... Read more

A:Keyboard/Mouse Stop Working After BSOD only in BIOS

Sorry for the delay in responding. There just aren't that many people who do BSOD analysis, so at times we get a bit overwhelmed!

Try starting the system and then shutting it down by using the power button to turn it off.
Try it 3 times and see if that will allow you to get into the repair options.at

What happens when you reboot and look for the option to select an operating systems?
What other options do you have for the repair/restore/reset/refresh?

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Hello Forum,
I am working on my mom's PC as she is having major problems.
I'm guessing the recommended solution is going to be a complete new installation when I describe the problems :-)
She has had a few credit card numbers stolen/used and her e-mail was compromised.
Windows Defender was disabled and I could not enable it, but now that is fixed (it is again disabled, but this time by the Anti-Virus Program and not the malware). Internet Explorer could not open websites as it always said that the security settings were blocking the website.  Because of these errors, I removed a lot of malware with ADWCleaner, Emsisoft, and Malwarebytes. I'm not convinced I got it all though.
The remaining problems are that the PC is extremely slow, the mouse and keyboard randomly stop working (multiple wired devices tested), and random Ads pop up on websites (from AdChoice and WebAds) that should have no ads.
The speed of the PC is not of interest to me in this post, I can get to that by cleaning up the startup applications etc.  But I am guessing it will speed up once all malware is removed.
Now the PC info:
Windows 7 Home Premium 64 bit
GFI Software Vipre Anti-Virus 2014
I hope that's enough info to get us started on a solution!
Thanks in advance,

A:Pop-up Ads on Websites - Mouse/Keyboard randomly stop working

Welcome aboard   Download Security Check from here or here and save it to your Desktop. Double-click SecurityCheck.exe Follow the onscreen instructions inside of the black box. A Notepad document should open automatically called checkup.txt; please post the contents of that document.NOTE 1. If one of your security applications (e.g., third-party firewall) requests permission to allow DIG.EXE access the Internet, allow it to do so.NOTE 2 SecurityCheck may produce some false warning(s), so leave the results reading to me. Please download Farbar Service Scanner (FSS) and run it on the computer with the issue.Make sure the following options are checked:
Internet ServicesWindows FirewallSystem RestoreSecurity Center/Action CenterWindows UpdateWindows DefenderOther ServicesPress "Scan".It will create a log (FSS.txt) in the same directory the tool is run.Please copy and paste the log to your reply. Please download MiniToolBox and run it.Checkmark following boxes:Report IE Proxy SettingsReport FF Proxy SettingsList content of HostsList IP configurationList Winsock EntriesList last 10 Event Viewer logList Installed ProgramsList Devices (do NOT change any settings here)List Users, Partitions and Memory sizeClick Go and post the result. Download Malwarebytes' Anti-Malware (aka MBAM): http://www.malwarebytes.org/products/malwarebytes_free to your desktop.* Double-click mbam-setup.exe and follow the prompts to install the program.* At the end, be sure a checkmark is placed next to Up... Read more

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This just started (I.e. used to work fine) and nothing new has been installed. Keyboard works if I do startup with F12 (I can select screen options with it), but when it gets to startup screen, neither keyboard nor mouse function. Can't get into computer to check or alter any settings, as all is frozen. Tried rebooting, unplugging all peripherals and USB thumbdrives, ran complete system diagnostics, etc. but no luck. Help please!I

A:keyboard and mouse stop working at login screen

Welcome to the forum!

Turn on your computer and then hammer the F8 key. Boot into safe mode. The from there click start, accessories, system tools, system restore.

Then restore the computer back to a point where it last worked.

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i have a problem with keyboard and mouse. Every day when i playing some games my keyboard randomly stop working (backlight on keyboard still light but LED on num lock is off and buttons dont work) after few seconds my mouse also stop working. Plugin to another USB doesnt work. Only when i disconect keyboard and connect mouse to other USB mouse work. After restarting system all works fine. Im sure keyboard and mouse is good (testing it on laptop when this happens and its work normal). I have updated drivers and BIOS.

PC spec.:
Windows 8.1
AMD Phenom II x4 940
Gigabyte ga MA790x UD4P
GTX 660

P.S. sorry for my bad english

A:Keyboard and mouse stop working when playing games


Install latest bios for the motherboard from Gigabyte.com.

Install latest EasyTune 6, which is from this year, for your board. (In Utility section of downloads.)

Install latest drivers for both mouse and keyboard from manufacturers' sites.

Your motherboard has both USB 1.1 and 2.0 ports. Use 2.0 only if possible and do not use any hubs, if possible.

Install this for the AMD chipset drivers and storage drivers. Both are at: AMD Chipset Drivers <<< (assuming you have 64 bit Windows)

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Not completely random. I hope I'm able to finish this before the keyboard stops working.

It starting happening a few weeks ago. I bought a new mouse, but that started freezing up as well. I haven't had any problems yet, since I plugged it into one of the front USB ports. But, I won't be surprised if it happens again.

The times my mouse has stopped working have been after I click the administrator account icon when I sign into windows 7. Once when I double clicked to open firefox, and other times it just plain stops working for no apparent reason. Tonight, while I was using my keyboard to type. I typed an e, and noticed it made about 7 duplicates of that letter before the keyboard stopping working. The other time a few minutes ago it just stopped for no reason.

I see in device manager, I have only HID compliant mouse and HID keyboard device under keyboards and mice and other pointing devices.

However, there are a lot of duplicate entries under the USB controller tab. There are some under the Human Interface Devices tab as well.

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I run windows vista ultimate, Whenever I reboot and reach the login screen, I can neither use my mouse or keyboard
but when I shutdown and then turn back on it is working just fine!!!
Why can't I reboot? Help me please, It was working fine when I was using Windows XP!

A:Why do my keyboard and mouse stop working after reboot but not shutdown?!

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