I was recently given 2 AIO computers from a local charity group to try and repair that both have the same problem. They seem to start but the screen remains black on both no cursor or anything. I will list what I have done and this will be on both of them.Replaced ram with known good ones.Removed the CMOS battery for 15 minCleared BIOS with jumper (battery in)Tried tapping F10 for 8 seconds then arrow down twice and hit Enter twice.A hard reset unplugged and held in power button for a couple minutes I see an HDMI port on both but I believe this is an input port?? I have read about reflashing the BIOS on a 23-d010ea and was wonder if this is what might be needed??That article is here CLICK HERE toward the bottom of the page.Any help is apreciated!!Read other answers
I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.
I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.
You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)
I need to update my Intel HD Graphics 4600. I've learned recently that I need to update above Intel driver system. Another software company gave me the link to the new Intel Driver, but on trying to install I get the message ....The Driver being installed is not validated for this computer. Please obtain the appropriate upgrade driver from the computer manufacturer.... So I need to know where can I download the driver I need? ASAP! Thanks so much. Loy Banks PS: The driver I downloaded from Intel referenced above that would not install was file Win64-154028.4501
Does anybody know how to dim or adjust screen brightness for the HP Envy 23se-d494 all-in-one pc? It is sometimes to bright for me especially in low light conditions. Please help, thanks.
In Windows 8 and 8.1Invoke the search charm and type in brightness or click on the PC settings icon If the control by the operating system is available, it will be seen as in the following image If available, the ability to control screen brightness will be via the slider as seen in the folllowing image. The image is from a touchscreen enabled HP product loan Spectre 13 ultrabook with Windows 8.1. Yours should be the same.Read other 9 answers
I just bought a new HP ENVY Touchsmart, and the website that I bought it from says that it has the capability to display a gaming system (i.e. PS3, xBox, etc.). I cannot get my gaming system to display, nor can I get any of the four buttons on the right-side of the AIO to do anything. Whenever I press any of those buttons or turn on a system that is plugged in to the HDMI port, nothing happens. Is this a hardware issue, or was the website that I bought it from incorrect? This page has a description of the whole computer. Scroll down to "I/O Port" and click on "Right I/O Ports". That is the HDMI and the controll buttons that I am refering to. http://support.hp.com/us-en/document/c04085179 Plese help!Thanks!
Hello @scottsergeant, I understand that you are having issues with the I/O ports on your Touchsmart not working at all. The issue you are describing appears to be a physical issue. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html.I would like to thank you for posting on the HP Forums. Have a great day!Read other 2 answers
About a month or so ago we noticed that our all in one touchscreen was recording repetitive clicks along a vertical line just right of the upper middle part of the screen. I have temporarily disabled the driver through device manager to make the PC usable, however I would like to maintain the touchscreen capability. The issue is most noticeable at the windows login screen and on the desktop although it affects other applications if there are buttons in the range of the phantom clicks. I have found similar issues through the forums but they seem to be focused on the touchscreen laptops. I am starting to feel like this is mainly a hardware issue (faulty touchscreen) but am hoping otherwise. I purchased this computer in 2014 and the warranty is up. I have tried to find outlets for replacement parts with no luck. Has anyone had this issue or can direct me to a solution? Thank you!Read other answers
Hi, I got recent a HP ENVY 32 and have black screen issues with that display.So when I am switching in games to and from fullscreen in games with my GF970 HP ENVY 32 stays black as it lost signal and dont come back To fix that I must press switch input on the Envy remote 3 times so HDMI is selected again then signal is detected and displayed again any way to fix that issue?Read other answers
When I press the on button, the light comes up, the fans turn on, but the keyboard, mouse are not recognized, and the screen stays black. I've tried Every single troubleshooting I could find on this thread, please don't link me to another. it could be the BIOS, but you need the keyboard to activate it. Please help, this is a 2,000$ computer.Read other answers
I have a Envy23 AIO ToichSmart... My PC quit booting up (black screen)... I tried changing memory, motherboard, and scalar card... Still will not boot up...I have 8 GB memory in it...For troubleshooting purposes... I tried different memory..2 GB... The machine boots up... If I put in 4 GB memory or the same memory 8 GB 1600 that the computer came with... It will not boot up... Why is memory size now an issue ? What do I need to replace to get my computer running normally again ?Please help
What about the 8Gb memory, have you tried testing it with perhaps another PC?Chances are that the 8Gig memory is not working as it sould and causing problems with POST.If the PC had an issue then the 2Gb Memory would also not work.Read other 1 answers
I had to manually shut my computer down and now cannot get anything but a blank screen when I turn it on. Once or twice I was able to see the curser but not any more. I have tried rebooting, unplugging, F10, F5, with no result. Does anyone have any suggestions?
Hello @Dilbert10, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer is not starting properly after a manual shutdown. I am happy to help with this. First, please post the full product number and verify the operating system in use on your computer. See the following, if you need help with that information.How Do I Find My Model Number or Product Number?Is the Windows Version on My Computer 32-bit or 64-bit? From the header you mention Windows XP, so for now I assume that is what you are using. With that in mind check out this document: HP and Compaq Desktop PCs - Resolving Startup Problems (Windows XP, Me, and 98). Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.Read other 1 answers
Hi - my desktop has been running slow lately with a lot of low virtual memory warnings. I've tried numerous antivirus/malware programs to see if it was infected. Ran check disk scan/repair and restarted the computer. That's when I encountered the black screen issue. Tried the 'windows logo + b power button for 2 or 3 seconds' hint with no luck. The power light is on and the drive light is flickering as if working but nothing happens. Checked monitor connection and OK. Is the hardware corrupted beyond repair? What to do, what to do.Read other answers
I am also getting a black screen upon start up. I have followed the suggested step and also did the windows B + power. It use to beep, but the only thing that happens now is the cap lock blinks twice while the power is still lit and the airplane mode button is orange. I also tried to use usb recovery which I created from my husband's exact same laptop. I hooked mine up to the tv with the hdmi, but there is no picture. What can I do now that it is out of warranty? Thanks,Read other answers
by starting the PC normally the screen remains black and is only turned on the red button f12 with the wi-fi antenna in red.I already tried to connect the PC to a monitor and the hard reset procedure ... disconnect the battery to keep the start button pressed ... but nothing happened again.if I try to restore bios from hardisk or stick I do not conclude anything because I flash the shift key twice.Read other answers
Hello everyone! I just bought a new machine HP Envy M6-K025DX and after just two days usage i faced a problem of disappearing my display. I went through various experiements like holding on the power button for about 30-60 seconds and the restarting laptop etc but all in vain. Power LED / wifi ligh / drives LED comes on, laptops gets started all times, sounds , USB plug in sounds etc works fine BUT NO DISPLAY. very ofetn my laptop turns on well and works fine with display once it gets started, but as i turns it off, problem occurs everytime i turns it on. Can anyboy identidy the problem and advise me the best possible solution? Thanks
Hi @aryaan I grasp that if your notebook starts properly and works fine, but if you shut it down and restart the display is blank but you can hear it boot up. Here is a link to Troubleshooting problems with notebook displays (Windows 8, Windows 7). Have you ran the HP Support Assistant to aid with HP updates? Have you done all your Windows updates? If the issue should still remain, please contact HP support for assistance. They can remotely access your system to help locate and resolve difficulties. Please call our technical support at 800 474 6836. If you live outside the US/Canada Region, please click the link below to get a support number for your region. World Wide Phone SupportRead other 2 answers
Hi everyone,I have an Envy 15-j003cl laptop and the screen is black. Nothing weird happened, just worked one day and the next, turned it on and black screen. I have lights, fan, and hard drive working just no display. I have been through every troubleshooting guide I can find on the HP site and have had no luck. I've done hard resets, tried an external monitor, tried restoring previous BIOS, removing and re inserting memory cards, everything I can find and same result.Has anyone had this problem? Also, if you have, do you have a solution? Any advice would be more than welcome and I thank you in advance.
Hi,Based on all the steps you tried , i think its time for u to call HP to pick up the comp for repairRead other 1 answers
On Friday, I updated my Envy 20 to Windows 10. Once the update was finished my computer started up fine, however, my antivirus software (AVG) said there was an update and I needed to restart. I did so and after the restart and HP logo screen I had a black, bu luminescent screen. After a maybe ten minutes of the screen staying like this, I held the power button down to turn the computer off and then restarted it with no problems. I turned it off Friday night normally and it ran normally all day Saturday. This morning (Sunday) when I turned the computer on the power light came on and I could hear the fans turn on, but the screen remained black. Just black, not even a luminescent black like when I did the antivirus restart. I tried a hard restart like before but nothing changed. I left the computer on like that for around an hour and nothing changed. Figuring it was maybe a heat issue, I opened up the case and dusted the fan and the heat sink but the problem remains. Any ideas on what's next?
Hello @murrayme89?, Welcome to the HP Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I have read your post on how your desktop computer boots to a blank screen when it is first powered on, and I would be happy to assist you in this matter! To restore the display of your desktop, I recommend following this document on Screen is Blank after Starting the Computer. This should help to successfully boot into Windows. If the issue continues, please contact our technical support for further assistance in this matter by clicking the link below to get the support number for your region.www.hp.com/contacthp/I hope this helps!RegardsRead other 9 answers
I shut down the computer last night and when I tried turning it on this morning the screen stayed black. No matter what I do, trying to restart, pressing F2 repeatedly etc., it just doesnīt do much but change the on button light from on to not on... The notebook is just 2 weeks old! So far itīs been fine, the only issue I found was with the battery time when itīs in sleep mode - it seems to drain that quickly. I let it charge for a few hours and tried again - no change. Should I return it to the store? If so, how can I wipe my information from it? Thanks!Read other answers
My PC was working fine this morning...now everytime I boot up I just get a black screen. Can anone please help me come up with a fixHP Envy 20-D30 AIOWindowss 104GB RAMQuaid-Core Provessor
Hi there @Manix?Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your display is coming up black now, and from your description, the computer is powering on. I am happy to help you with this. Assuming that you are not getting any LED flash or beep patterns on startup then I would suggest you try out the following: HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) Let me know the results and if this does in fact solve your issue, please mark this post as a solution.Read other 7 answers
Hello, yesterday when I tried to run my laptop the screen stayed blank and the caps lock was blinking. It blinked 3 times and then had a short paused and continued to blink again. I had access to all of the button and could use FN F5 to turn the keyboard lights on. Thank you!
Hi there @Cryptonix, Before I provide troubleshooting documentation, I would like to take a minute to welcome you to the HP Support Community, where you can ask questions, find solutions and get help from others in the community! You had mentioned the caps lock light blinks 3 times, but nothing appears on the screen. Generally speaking, LEDs blinking 3 times means that the Memory Module is not functional. Please follow the instructions in the Notebook memory failure section to try and resolve the issue. If the Notebook comes back on, please try to do a Hardware Test. HP provides diagnostic software that you can use to test hardware components on your computer; to rule out or confirm hardware failures when something is wrong. Thanks for participating in the HP Forums where we want to help you as well as others who may be wondering what it means when the Caps Lock LED blinks 3 times. Please consider marking the post that resolves your issue as "Accept as Solution" to help other community members! To show appreciation for my efforts kindly click the Thumbs Up below. Thanks. If you require further assistance, I would be more than happy to continue to help you. Please let me know the detailed results of the troubleshooting and your Model Number (How Do I Find My Model Number or Product Number?). Thank you for joining into the HP Support Community!Have a great day!Read other 1 answers
Oftentimes when I turn my laptop on, the machine turns on but the display is blank/black. Drive light blinks and the power button is lit but the screen shows no sign of function. It also does this when I close my laptop and it goes into sleep. Tried hard reset a hundred times, and sometimes it works, other times it doesn't. Sometimes prepairing automatic repair shows up, and when I choose go to home menu, it turns black again. I've also tried choosing the restart selection, and the same happens. I have also updated the graphics card and to the latest Windows 10 update and it seems to have made no difference. I've tried so many things but nothing is making a lasting change. Please help!Read other answers
I have a HP Envy 23 which worked perfectly on Windows 8.1 but then I installed Windows 10 and immediately got issues. Straight away the email and calendar functions didn't work. I clicked on the icon but nothing happened. I thought that there must have been an issue with the upgrade so I tried to re-install windows 10. It got part way through the update and then stopped with the message "there has been a problem with the update -please re-start and then re-install Windows 10 again".I tried to do that but when I powered up the computer again I just get a black screen. I can hear the fan going but there is no HP logo and the screen just stays black. I have been on your forums and have tried several of the ideas to reset the bios but nothing has worked. Is there anything else I can try. We have a lot of family photos of my children on the hard drive which we desperately don't want to lose. I am a bit of a novice with computers - this is my first one - so definitely not a techie!!! I would really appreciate some help with this - thanksRead other answers
Just bought an envy 360 get home and in the middle of using the notebook the screen goes black. I turn the computer off and back on. Screen comes back on but after a few minutes it goes black. You can tell the screen is still on cause you see light on the outside of the screen. Why did I choose hp. So dissatisfiedRead other answers
My HP ENVY 17.3 inch touchscreen 17J153CL wont boot up or go into BIOS after doing all that everyone suggested---power button is lit up and internet lite is oraange no beeps or blinking lights --i do hear the fan and hard drive running but thats all....what do I need to do?
TURNED ON LAST NIGHT --BLACK SCREEN--HARD DRIVE IS OPERATING BUT NOTHING COMES UP ON SCREENANY HELP?
Please do a hard reset (disconnect adapter and battery) press and hold the power button for 10-15 seconds and connect only the adapter and try to turn the PC ON. If this does not work. Hard reset the PC again and this time, hold the win key + B and and turn the PC ON. Please try this couple times. else Hard reset the PC again and this time, hold the win key + V and and turn the PC ON. Please try this couple times. If neither of these respond, a service might me required for the PC. Let me know if this works.Read other 1 answers
I'm not too sure what is the problem with my girlfriend's computer, it was working perfectly fine for the past 3 years we've had it but all of a sudden when she came home and tryed to wake it up from sleep mode, it was just a black screen...we then proceeded to reset the computer and unplugged the power cable from the back and let it sit for a little over an hour. I came back thinking maybe the computer just overheated or something and it needed to cool down but instead every single time I turn it on...the light on the top goes on, i hear the fans start up like it normally would if there were no problems but the screen is just black and doesnt change...i even let it sit like that for a good hour or so and nothing seemed to happen. I read on other HP forums to try to press F10 as the computer starts up to open BIOS but my keyboard won't even light up or work. Does anyone have a fix for this? Is it internal or what? I thought maybe it would be something wrong with the MOBO but i would think if it was, it wouldnt even turn on at all...I appreciate any responses, Thanks. (Also we did update to windows 10 but that was about 1-2 months ago and there was no problems at all after installing it)Read other answers
I have set my screen timeout to turn off after 5 minutes but it doesn't turn off. I have tried updating to latest HP provided driver to no avail. I have the Nvidia GTX 850M.Read other answers
Hey, so yesterday I did a syste, restore on my PC as my start menu and explorer tabs weren't working and now I have a black screen. The computer is turning on but absolutely nothing is appearing on the screen. I have tried the options that HP has on their site to try resolve the issue but it is not working. Can anyone please help??!!Read other answers
HP Envy 700 PC SeriesProduct No: D6M07AV#ABAModel No: 700-010xt I had a problem with my CD/DVD driver, so I found that one solution to fix the problem was to unistall the IDE ATA/ ATAPI controllers and reinstall it, I unistall it and then I shutdown the PC but when I start it I'm getting now only a black screen. I checked the power in the monitor and the cables, I have the HDMI and the digital cable connected to the monitor and both ports have the same black screen, then I tried with another monitor and still the same, also I connected the HDMI cable to my TV and also I'm getting a black screen. I turn off the PC then disconnect the power cable and press the start button to reset the PC, i can see the light in the PC, then I connect back the power cable to the PC and start the PC again and still the same, then I restared the PC and press constantly "ESC" key to access the BIOS but I only see the black screen in the monitor and TV, also i tried to F10 to access the BIOS but i was not able. Could you let me know if I'm doing something wrong to access the BIOS and/or in my troubleshooting steps?Read other answers
All keyboard codes do is change the screen to say "setup" or Diagnostics or Boot. but never past that point. I'm trying to boot from CD or Flash drive to recover. Sorry for the upside down pic it was right side up. You get the idea. If there is no way to get into the bios then this pc seems done.
@Realist123 , Hello and thank you for posting on the HP support forums. Here is a link for recovery of the BIOS. Restoring the BIOS If you are still having this issue please contact HP phone support for repair options. Please call our technical support at 800-474-6836. If you live outside the US/Canada Region, please click the link below to get the support number for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Thank you again for posting and have a great day.Read other 5 answers
Hello, I push the bottom to power the computer and the bottom lights up and you can hear the fan and the hard drive for a couple seconds but the screen doesnt turn on, computer doesn't even show bios or HP logo at the beggining. what could be wrong - Please help HP ENVY 20 TouchSmart AiO --- Black/Blank screenRead other answers
I've had this Envy 15 for the last four or five years, and recently it's started playing up. The screen keeps flickering; not a constant thing, but every few minutes it flickers black a few times. Sometimes it clears up, sometimes it goes completely black for upwards of ten seconds before recovering. The rest of the computer isn't affected; audio still runs without a hitch. When it goes black, I can see a flickering vertical line of red pixels near the right edge of the screen. It seems to happen more often when running games, or when there are several windows open. My display drivers are all up to date.Read other answers
I have an HP Envy 13 d000ne notebook with Windows 10. Whenever I start it gives a black screen and doesn't boot. Once I do a bios reset (holding Windows + b and press power button) it loads the OS. (Sometimes HP Bios Update process starts and recover the bios, then loads the OS). But again same issue comes when I shutdown and start after somtime. It always needs a bios reset. Notebook originally came with bios version F24, when the above issue happened I installe the latest available on hp, which is F35 but issue still remains the same. All the drivers updated using HP Support Asistant. I scanned for viruses as well. All clean and everything upto date.Read other answers
I have envy phoenix 800-010hk since 2 months and it's working normally,but suddenly the desktop is running but nothing appears on screen and screen goes black,i've also change the screen and vga cable but nothing works .kindly resolve this issue asap.
Hi there @MujtabaAhmed?Welcome to the HP Support Forums! It is a great place to find the help you need, both from other users, HP experts and other support personnel. I understand that you have a blank display on start up and that you have tried a different display and cable. I am happy to help with this. I would suggest that you give this a try. There are a few things that you can probably skip, as you have done them, but otherwise try to do what you can. HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 8) Please let me know if that works for you.Read other 4 answers
Hi, My HP ENVY 23 TouchSMART AiO Pc is no longer working. When I power on nothing appears on the screen at all - it remains black at all times. I can hear the fan or something inside making noises so it's getting some sort of power. I have to hold down the power button to switch it off. Does anyone have any suggestions on how I can bring it back to life please? All my data is backed up so I'm happy with any extreme options. Cheers,Andy
CI took my pc into currys and they checked and confirmed the hard drive is ok and working. They suspect its the motherboard which sounds pricey to replace?Read other 9 answers
Hi everyone, So basically, I can't project to a second monitor. I had this problem for a few years, but till today I managed to solve it by disable/enable the HD4600 driver or install an older version of it (had to to that on each restart of the computer). This solution is not working for me anymore and I can't find a way to detect another screen. I tried to uninstall and reinstall the drivers, to use different drivers, nothing seems to work for me. I tried for hours looking for answer, but, all I see is a black screen on the monitor. The cable itself is working, also the Samsung screen - for sure. Please, if anyone have the answer, it super critical for me. Thank you. HP ENVY TS 15 Notebook PCWindows 10 Home 64-bit Intel(R) Core(TM) i7-4700MQ CPU @ 2.40GHz Bios F.68 Intel(R) HD Graphics 4600 | 18.104.22.16831 (29/09/2016)NVIDIA GeForce GT 740M | 22.214.171.12419 (20/10/2016)Read other answers
Recently my HP Touchsmart display stopped working. The fans turn on, the hard drive, and DVD drives spin but nothing is displayed on the screen... It is completely black or blank. I replaced the video card and that did not help the situation. I have also tried literally dozens of times resetting the bios via the jumpers because I read someother threads on this forum suggesting that might help and I've had no luck. Any other advise or suggestions to try? If I am unable to fix it myself, can anyone suggest a repair shop to help get it up and running? Thanks in advance for your help!
Hello @hpefan, Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts and other support personnel. I understand that your computer display is not coming up. I am happy to assist. Try the first two steps in this document: HP Desktop PCs - Computer Does Not Start (Windows 10,8), then if nothing has changed it would point to continue with this second document: HP Desktop PCs - Computer Starts but Monitor Remains Blank (Windows 10, 8) If nothing in either of those documents help, then you may want to contact HP phone support to discuss your options. Please use the following http://www.hp.com/contacthp and create a case for your issue and contact HP. If you live outside the US/Canada, please click the link below to get the contact information for your region. http://www8.hp.com/us/en/contact-hp/ww-phone-assist.html Please let me know how that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.Read other 2 answers
Haven't updated the laptop since last December, so I decided to go ahead and look at the updates available. They were mostly security updates and just normal x64 Windows 8.1 updates, but I noticed that 2 of them were graphics drivers (for both the different graphics cards.) I started downloading the updates with the laptop plugged into the television so I could watch something whilst it was updating. 20 minutes or so through the programme I was watching (from the laptop), the video stopped and the video on the television was lost (it was through HDMI if that helps). I looked at the laptop, and it was a bit strange. The video was in full screen mode but the task bar had suddenly appeared and then the screen went black. I figured it had probably started installing the graphics updates, but it has been black for 35 minutes now and I am too afraid to turn it off. I have tried unplugging the HDMI from the laptop, and pressing f4 many times. I do not think it has overheated as I have a cooler it is sitting on that is turned on. The laptop sounds and looks like it is functioning, but the screen is not showing anything. Thanks for any helpSpoiler (Highlight to read)
I do hope you created a usb recovery flashdrive with the HP recovery media creator. You need to locate your usb recovery flashdrive, plug it into a usb port and boot to it. You need to use Windows system restore to rollback your Windows operating system to a restore point dated before you started the updates. That should resolve your issue. If you did not create a usb recovery media, there are ways around it, but they are more involved.Read other 1 answers
Longtime HP laptop owner, I think I've owned nearly 10 of them since the late 90s and have become loyal to HP laptops like many "Apple people" are to their Macs, Iphones, etc and my loyalty was increased after "cheating" on HP and buying ONE Dell laptop (seemed to be a deal too good to pass up at time, bad move!) So, when I recently was ready to do a "Dell Dumping", I clicked the HP box for the brand on my first searches, didn't even want to bother with other brands unless NOTHING looked good and then saw this HP Envy, which I liked for being so thin AND had a backlit keyboard, something I've never had and always kicked myself for not insisting on after buying as I use them often when I'm in bed and not only did this one have a backlit keyboard, its a well lit keyboard and I was SO happy with this new HP! Also should mention this was a "refurbished" laptop bought through Monoprice, I saw the exact same model being sold as refurbished through several sellers and I'm contacting Monoprice next to see if that meant it was an HP refurb unit or Monoprice or some 3rd party job, this was my first refurb laptop or really anything, but have a couple of friends who've sworn by refurbs, for laptops and other electronics. Then, it happened! I believe I had to restart the laptop after it sat on my desk for a while and I didn't know the power strip was off, so I restart it like normal and all I get is the black screen with the blue circular HP logo in the middle with the spinning ... Read moreRead other answers
Morning all, Long time reader, first time poster. I have an HP ENVY Touchsmart 15-j004sa (Windows 8) which won't boot following the most recent BIOS update. The laptop will power up, but the screen remains black. The power light remains on, but the screen, CAPS LOCK and WIFI buttons remains unresponsive and don't seem to flash an eroor code. The sound of the HDD can be heard on boot up, as can the fans. I have attempted a BIOS recovery using WIndows+B on turning on using a straight copy of the previous BIOS and a full recovery image, as well as all steps contained in this article. In every instance the screen remains black and there seems to be no progressing from this point. I'm at a bit of a loss where to go from here, but I'm not quite ready to surrender. I can see a few people have had similar problems with other models, but none so far with this one. If anyone has any suggestions or guidance I'd be extremely grateful. Chalky
i am having the same problems can you anybody help outRead other 9 answers
I have an HP ENVY Touchsmart 15 (Windows 8) which now showing black screen after recent BIOS update. The laptop will power up, but the screen remains black. The power light remains on, but the screen, CAPS LOCK and WIFI buttons remains unresponsive and don't seem to flash an eroor code. The sound of the HDD can be heard on boot up, as can the fans. I'm at a bit of a loss where to go from here, if you can guide me than I can resolve the issue. I can see a few people have had similar problems with other models. If anyone has any suggestions or guidance I'd be extremely grateful.
Hi AdnanAU, Welcome to the HP Support Forums, I hope you enjoy your experience! To help you get the most out of the HP Forums I would like to direct your attention to the HP Forums Guide First Time Here? Learn How to Post and More. I see that you are having problems with your Envy after updating the BIOS. You can try Restoring the BIOS to see if that will get it to boot up. Without the blinking error code it will be hard to figure out the exact issue. How long have you had the notebook for? Thank you,Read other 6 answers
Screen is split by horizontal black line. Remainder of screen is gray. I tried the fn+b keys which worked momentarily. Then screen flickered and went back to split/gray view. Is there an inexpensive fix or troubleshooting that can be done?Read other answers
My power button lights up, I can hear the fan in the computer running and my screen lights up (to an extent) however, the screen is still black and unusable
SydneyD1229 Hello;Allow me to welcome you to the HP forums!I read your post about your PC having a black screen and wanted to help.Here are some troubleshooting steps you can try: HP Notebook PCs - Troubleshooting Black Screen Displays with No Error Messages During Startup or Boo...Good Luck========================================================================I am a volunteer and I do not work for, nor do I represent, HP.---------------------------------------------------------------If my posts helped you, please click the Thumbs-Up symbol to say thanks.If my posts solved your problem please click "Accept As Solution".========================================================================Read other 1 answers
We had a storm and my Internet model made a pop sound. I smelled a burnt rubber smell and the modem went dead. My laptop was connected and also connected to a monitor. The laptop was working, but there was no signal to the monitor so I decided to reboot the laptop. The burnt smell came from the modem which has since been replaced. When I attempted to restart the laptop the screen remained black, fan was quietly running, and it shutdown after 30 seconds. Nothing appears on the screen and no beeps or sounds. The only led lights on are the power button, orange wifi button, power light, and adapter light. I have cleaned the fan and changed the thermal paste, removed RAM cards and tried starting with one card, followed troubleshooting suggestions with pressing on power button for 30 seconds after removing battery and power adapter. Still no luck. This computer is only 1.5 yrs old and off warranty. Very disappointing. Any suggestions will be appreciated. I do not have a technical background, but I am good with instructions.Read other answers
Tonight I decided to do a little maintenance on my HP ENVY 17-j184na, and the first thing I started with was the F.68 Rev.A BIOS. I used the Use HP Download and Install Assistant to manage the whole thing. Everything seemed to go well, and I was presented with a BIOS like screen which confimed the BIOS flash was successful. The laptop then appeared to restart and a black screen was shown. I left the laptop for 30 minutes and it got no further. So, now when I power on the laptop the fan whirls, and the caps lock light flashes (2 flashes then 53 second pause), and thats it. I have tried the following:Take the battery out, unplug from ac, hold down power button, wait 5 minutes, turn onHold down "windows key + B" whilst pressing the power button for 8 seconds - letting go of the power button after 3 secondsRepeatedly tapping "esc" key after pressing the power buttonPlugging in an external monitor and doing all of the aboveNothing has worked. My perfectly fine laptop is now a very expensive paperweight as it is out of warranty. Feels pretty terrible to have done a simple BIOS update and have this happen. Can someone please help me? I am out of ideas...
Fixed it myself... ...took the back panell off, unplugged the CMOS battery for 5 minutes. Plugged it back in and switched it on. The screen flashed a bit and then came on. Result!Read other 1 answers
We had a storm and my Internet model made a pop sound. I smelled a burnt rubber smell and the modem went dead. My laptop was connected and also connected to a monitor. The laptop was working, but there was no signal to the monitor so I decided to reboot the laptop. The burnt smell came from the modem which has since been replaced. When I attempted to restart the laptop the screen remained black, fan was quietly running, and it shutdown after 30 seconds. Nothing appears on the screen and no beeps or sounds. The only led lights on are the power button, orange wifi button, power light, and adapter light. I have cleaned the fan and changed the thermal paste, removed RAM cards and tried starting with one card, followed troubleshooting suggestions with pressing on power button for 30 seconds after removing battery and power adapter. Still no luck. It turns on with no prompts or beeps and black screen, then shuts off after about 30 seconds. This happens with the battery or adapter plugged in. This computer is only 1.5 yrs old and off warranty. Very disappointing. Any suggestions will be appreciated. I do not have a technical background, but I am good with instructions.Read other answers