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Laptop Freezing/Stuttering Randomly During Use

Q: Laptop Freezing/Stuttering Randomly During Use


I'll try to keep this brief.

I purchased my HP Probook 4530s off my friend last week. Naturally, I formatted it to give a fresh install of Windows. Since then I have been having this issue:

Laptop freezing up - YouTube

Watch the video above, as you can hear the video lags/stutters as well as the sound 'buzzing'. The mouse lags across the screen and for some reason the internet disconnects during this time. The only way to fix this is to restart the laptop, although is happens again.

I have re installed Windows 3 times now and every time I get the issue.

I notice it the most under the following circumstances:

-Awaken PC from sleep mode
-Run laptop on battery power

In saying that, it is completely random. I was just in a Skype call on battery power and it was fine. I hung up and then rang someone again and it started freezing/buzzing/stuttering. The internet disconnected and I had to restart the laptop for fix it.

What on earth is causing this? The laptop worked perfectly before I formatted it the first time.


HP Probook 4530s
i5 2430m 2.4GHz
HD 6490

Please and thank you for anyone who can offer any advice!

Preferred Solution: Laptop Freezing/Stuttering Randomly During Use

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Laptop Freezing/Stuttering Randomly During Use

I believe I have narrowed it down to my network card.

I guess it would make sense why the internet disconnects when I get those issues, but why would it freeze up my system?

I ran the DPC latency checker, and sure enough after 5 minutes on battery, I got the issue. I disabled things in device manager 1 by 1 and found when I disable my "802.11n Wireless LAN Card" the issue INSTANTLY goes away. Re-enabling it brings the issue back again.

I've tried updating the card's drivers yet it doesn't change the driver version of the card.


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Help guys..I don't know what the problem could be. I'd be doing something on my computer when all of a sudden, everything freezes and if I'm playing music, it's non stop stuttering until I turn it off manually. I just recently finished troubleshooting the laptop shutting off by cleaning the fan and removing the dust thus preventing the overheating which was shutting it off. But a few days after successfully dealing with that, this problem shows up. HELP ME FIGURE THIS OUT!

I'll post a Hijack This Log

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 1:06:26 AM, on 3/26/2009
Platform: Windows Vista SP1 (WinNT 6.00.1905)
MSIE: Internet Explorer v7.00 (7.00.6001.18000)
Boot mode: Normal

Running processes:
C:\Program Files\Dell\DellDock\DockLogin.exe
C:\Program Files\Tall Emu\Online Armor\oasrv.exe
C... Read more

A:Dell Studio 1537 freezing up/Stuttering Randomly

Delete any existing version of ComboFix you have sitting on your desktop
Please read and follow all these instructions very carefully​
Download ComboFix from Here or Hereto your Desktop.
As you download it rename it to ironmogul123.exe
**Note: It is important that it is saved directly to your desktop and run from the desktop and not any other folder on your computer**
1. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
Very Important! Temporarily disable your anti-virus and anti-malware real-time protection and any script blocking components of them or your firewall before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause "unpredictable results" or stop combofix running at all
Click on THIS LINK to see instructions on how to temporarily disable many security programs while running combofix. The list does not cover every program. If yours is not listed and you don't know how to disable it, please ask.
Remember to re enable the protection again after combofix has finished
2. Close any open browsers and any other programs you might have running
Double click on combofix.exe & follow the prompts.​If you are using windows XP It might display a pop up saying that "Recovery console is not ins... Read more

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I have an HP ProBook 4540s that stutters when accepting input via both keyboard and mouse. This happens not just in windows, but also in the BIOS itself. Issue is also present when booting to safe mode, and in POST. I am a bit stumped, but I have run a memtest from the UBCD and it checked out fine, as did my HDD. Any ideas?

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hi there,

a friend brought me in a laptop to have a look at. its a fujitsu seimens amilo k.

everytime she started it up the mouse would just freeze and she couldnt do anything.

she wanted me to format it so i did.

everything went fine, but i use driveragent to find drivers for machine and when i scan with driver agent it freezes the whole computer when it gets to 40%

i eventually got all the drivers and everything is running fine. it does not freeze directly on startup now but it does freeze at random points. even when its not doing anything i come back to it and its froze.

ive tried disabling most of the bits of hardware in device manager one by one but still no luck

i dont think its an IRQ conflict cos everthing seems to be on different irqs.

any suggestions on what might cause this random freezing are most welcome

thanks in advance


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I seem to be having the same issues as the guy in this other thread - http://www.bleepingcomputer.com/forums/t/524573/laptop-randomly-freezing-for-2-3-minutes-at-a-time/
Everything will freeze for anything from about 30 seconds to a few minutes.  After the freezing the computer carries on like normal, no loss of data and no crashing.  We are mostly just browsing and it can happen when just Google is open as well as when accessing videos or flash stuff.
I followed the first reply instructions:
Speccy: http://speccy.piriform.com/results/UVM4K8bbjUGKq4GyfgIfgCO
MiniToolBox by Farbar  Version: 23-01-2014
Ran by Punter (administrator) on 17-02-2014 at 19:39:28
Running from "C:\Users\Punter\Desktop"
Microsoft Windows 7 Home Premium  Service Pack 1 (X64)
Boot Mode: Normal
========================= Event log errors: ===============================
Application errors:
Error: (02/17/2014 00:14:28 PM) (Source: Application Error) (User: )
Description: Faulting application name: googledrivesync.exe, version: 1.14.6059.644, time stamp: 0x509418e4
Faulting module name: ntdll.dll, version: 6.1.7601.18247, time stamp: 0x521ea8e7
Exception code: 0xc0000005
Fault offset: 0x0002dfe4
Faulting process id: 0x6e44
Faulting application start time: 0xgoogledrivesync.exe0
Faulting application path: googledrivesync.exe1
Faulting module path: googledrivesync... Read more

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Im using a Inspiron 8600 laptop with Windows XP. For some reason after i turn on my computer, it freezes 3 minutes after i turn it on, sometimes it even freezes after 2 hours. It doesnt ever freeze consistently at a certain point on startup or even when i run some programs. However, the more i try to turn on the computer, it takes less and less time to freeze. I can't perform any virus scans since my computer always freezes before i am able to finish. The weirdest thing is that i have no idea if my comp is crashing due to overheating, a virus, or if something is wrong with my computer's system. I have entered system set up to see if the computer crashes and it still crashes.
Thanks for any help with this! i really need some :[

P.S. i have run a diagnostic test that you start up with pressing f12 right when you turn on your computer and it always fails at DST Short Status Test with an error code of 1000-0145.

A:Laptop freezing randomly

DST Short Status TestGenerally this means that your hard drive is dying and needs to be replaced. If it is still under warranty you should contact Dell.

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Hello guys (and gals )

My laptop is randomly freezing

It sometimes freezes when it is performing on a high level (like when i play graphic intense games, using photoshop or have multiple programmes open), but lately it has begun freezing randomly, when it is just idle. I sometimes recieve a BSOD, but other times it simly just freezes.

I have read on random forums that other laptops from the M60J series have had similar problems, and it may be a heating problem or the BIOS.

I have attached a .rar file with my perfmon and system health report. You can check the specifications of my laptop in my System Specs.

Any help would be appeciated

/Sad Guy Funkeeh

A:My Laptop is randomly freezing

Unfortunately the newest dump uploaded is from Sept 2011, and I suspect your system is significantly different by now. If you have more upload them.

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Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.

Powering off is the only option I have...

It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode. The CPU seems to be running really hot which could be connected? it's going up to 100+oC at times.

I've tried a complete fresh re-install and the same issue persists. I've attached the logs you guys have requested.

? OS - Windows 7 SP1
? x86 - 64 bit
? What was the original installed OS on sthe ystem? Win 7
? Is the OS an OEM version (came pre-installed on system) or full retail version (YOU purchased it from retailer)? Pre installed from Dell and back up disc used since
? Approximate age of system (hardware) - 3-4 years
? Approximate age of OS installation. 1 day old
? Have you re-installed the OS? Yes

? CPU Intel i5 2.53Ghz
? Video Card - ATI Radeon HD 5650
? MotherBoard (if NOT a laptop)
? Power Supply - brand & wattage (if NOT a laptop)

? System Manufacturer Dell
? Exact model number (if laptop, check label on bottom) Studio 1749

Laptop or Desktop? Laptop

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Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.

Powering off is the only option I have...

It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode.

I've tried a complete fresh re-install and the same issue persists. The CPU temp seems to fluctuate between 55-75 degrees which is a bit odd and i'm leaning towards this as a possible connection.

Any ideas guys?

This error message appears everytime i log back in:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 2057
Additional information about the problem: BCCode: 19 BCP1: 0000000000000020 BCP2: FFFFFA8007777790 BCP3: FFFFFA80077777B0 BCP4: 000000000402000D OS Version: 617601 Service Pack: 1_0 Product: 768_1
Files that help describe the problem: C:\Windows\Minidump\011716-32651-01.dmp C:\Users\Niki's\AppData\Local\Temp\WER-95722-0.sysdata.xml
Read our privacy statement online: click here the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

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About one or two weeks ago I reformatted my laptop because I had some weird problems at startup - but now I have a new problem, which is that it keeps randomly freezing. Usually I can fix it with the task manager, but sometimes it is really bad and I have to turn it off by holding down the power button instead. Does anyone have a solution to this problem? I really don't know what to do about this. (I have a Dell Vostro 1000)

A:My laptop keeps randomly freezing

Sounds like the hard drive might be on its way out. First open an elevated command prompt (Start>type cmd>right-click>Run as administrator) and run the command chkdsk /r /f. It may take up to a couple of hours to complete, so just let it do so. If that doesn't help, follow these instructions to check the hard drive's health: http://www.carrona.org/hddiag.html

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My laptop has been freezing frequently for almost a month now.

I am forced to restart but whenever I do restart it may:
-Experience bootup problems, including BSOD
-Freeze up again at the login screen or shortly after login in
-Start up but the wireless network experiences several problems

It usually takes a number of restarts to actually get it to start running normally again.

I've noticed that sometimes "System" in task manager is using 80-99% at times, I'm not sure if this is tied into it or a separate problem.

I did not experience this problem at all, until after I downloaded Firefox 3. Then again I'm not sure if this is coincidental because I deleted it and the problem persisted. Sometimes I do seem to have more success running IE than Firefox, but again I can't be certain 'cause it can crash any time.

I downloaded Spybot, I have AVG and I used to frequently use CCleaner, including for registry cleanups (before the problem started).

Here is a HJT log I just scanned:

Logfile of HijackThis v1.99.1
Scan saved at 02:06:23, on 03/12/2008
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.16735)

Running processes:
C:\WINDO... Read more

A:Laptop keeps freezing randomly

Well I really shouldn't be answering your question as I don't have very much computer knowledge, but it could be possible that you may have accidentally changed something important when you ran the CCleaner registry thing, as you wouldn't be the first. If you haven't tried already, see if you can find the answer on Google. That's all the info I really can give you. Hope you can fix it.

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Hello all, I own an HP Pavilion dv6, I got it last Sunday from a friend. Everything worked great until yesterday, it started randomly freezing, it didn't respond to the keyboard and the cursor was frozen as well; the only thing I could do was restart. I've ran memory tests, changed the ram, even reset it to factory settings but nothing has worked.

I've ran chkdsk a few times as well, but no avail. Is there anything I can do to possibly fix this?

A:HP laptop freezing randomly

Go into the Power settings in Control Panel and turn off Sleep and hibernate, Put it in the Power User always on setup. Then see what happens. If it stops locking up then its a sleep or hibernate issue where its not coming back out again. If it gets worse then it may be overheating do to lack of cooling. It may be a good idea to run some diagnostics on the hard drive. You can get those on the drive makers web site.

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I have a Compaq Presario V5000. XP SP2, And the computer has been freezing recently, Task Manager will still appear. I go to restart from the task manager and it says that the print spooler will is still running, so I have to manually turn off the spooler before it will restart. When it restarted it gave me the "Windows has recovered from a serious Error" App: 6.0.2900.2180 Mod: 5.1.2600.2180 Offset:0001103c ntdll.dll . I ran the windows error check, and the Hard Drive short check. I think it might have something to do with Microsoft Office, or Microsoft One Note always running (some feature), but do not really know. There is a calendar program running as well, eCalendar. Here is the Hijack This:

Logfile of HijackThis v1.99.1
Scan saved at 4:22:02 PM, on 3/26/2007
Platform: Windows XP SP2 (WinNT 5.01.2600)
MSIE: Internet Explorer v6.00 SP2 (6.00.2900.2180)

Running processes:
C:\Program Files\Common Files\AOL\ACS\AOLAcsd.exe
C:\Program Files\Common Files\AOL\TopSpeed\2.0\aoltsmon.exe
C:\Program Files\Common Files\LightScribe\LSSrvc.exe
C:\Program Files\ATI Technologies\ATI Control Panel\atiptaxx.exe
C:\Program Files\Java\jre1.5.0_06\bin\jusched.exe
C:\Progra... Read more

A:Laptop freezing Randomly! Please Help


I do not see any Anti-Virus protection is that correct?

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i have a Compaq, windows 7 laptop ive had my laptop for about a little bit under a year now maybe 9 or 10 months , my laptop recently started acting up about 5 months ago , it was running sluggishly and also while using my laptop for about an hour it would suddenly begin to get glitchy and when i move my mouse the cursor would move little by little very slowly and glitchy for about 30 seconds then the laptop will completely freeze , i thought it was a malware problem so ran some programs that was told to me by a professional on my computer , after that my computer sped up and was working smoothly the pop-ups went away , but still my laptop randomly freezes i have to hold the power button down to reboot it when it freezes and when i start it back up it stays on the windows start up screen and glitches while the windows logo builds up for a very long time maybe 15 minutes then when the windows logo finally builds up it freezes and doesn't go past that , i do the same thing to reboot it for a third time and the laptop works perfectly fine and there's no problem , later in the day maybe week the same thing occurs, i believe it is a heating problem and want to find a way to fix it , please bear with me i don't know a lot about computers and laptops

thanks for reading

A:Laptop randomly freezing up

Can you tell us what you ran to remove the Malware and what it found.

Have you run any other software to try and diagnose the problem?

Please install this software CoreTemp and tell me what temperatures it is showing when the PC is running with no other software or internet browser open.

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last day i deleted the file name degen.exe which was using like 100% of my cpu nd after that my laptop keeps freezing randomly plz help
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 8.1 Single Language, 64 bit
Processor: Intel(R) Core(TM) i5-3230M CPU @ 2.60GHz, Intel64 Family 6 Model 58 Stepping 9
Processor Count: 4
RAM: 6029 Mb
Graphics Card: Intel(R) HD Graphics 4000, -1984 Mb
Hard Drives: C: Total - 464472 MB, Free - 388318 MB; D: Total - 249999 MB, Free - 109389 MB; E: Total - 213695 MB, Free - 110755 MB;
Antivirus: Windows Defender, Disabled

A:laptop keeps freezing randomly

Can you elaborate more on this file, how it got there, where it belongs or what application is it for?

It's possible that when you deleted this file you may have corrupted the registry or some vital Windows files. You can try to do a system restore to a previous state when the computer was fine to see if that address the freezing issue. Then afterwards uninstall this file again with all its associations as leftovers from it when you delete it made its application not function normally perhaps causing this problem.

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A couple of weeks ago I have moved to Netherlands and since then I have started having strange problems with my computer. First of all, it might seem funny that it happened as I moved here, but I have friends who moved here as well in the same time and experience exactly the same problems with their computer.
Firstly, computer freezes randomly, even if it is just idle and not running any major program (as soon as it boots, I don't use it for a couple of minutes till I am in my house and when I come back at my desk I find it frozen), and sometimes it comes back after about 10-15 min sometimes i have to force reboot.
Secondly, when I came here my battery laster for about 2 and a half hours, now after 3 weeks it doesn't last not even 20 minutes and windows is telling me that there is a problem with my battery and i should change it. I am somehow suspecting there might be something to do with the electricity network here, but I want to rule out any possibilities before i am sure of that. I sanned the computer with several antiviruses (MBAM, Bitdefender) but it is clean, did a registry clean, a memory clean up, defragmentation and it didn't help
I would appreciate if someone could help me with this issue, the two problems might be related, might have nothing to do with each other, but I want to get rid of the freezing part at least.

Thank you in advance for your help.

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a client gave me an older laptop with a freezing issue (compaq nc6230) running xp. Naturally I start by checking the specs and seeing how cluttered the hdd is and seeing if there are viruses that could be jamming up the cpu. Specs are decent for xp, 2ghz centrino with 1.5 gb ram. installed and ran ccleaner which only removed around 600mb (minimal compared to most pc's that come across my desk). installed and ran quick scan with malwarebytes and found nothing. stopped all non-essential startup items in msconfig. uninstalled some Computer Associates antivirus that I thought could be jamming up the cpu with its live protection...All the while the pc would freeze for a bit (15-30 secs) and then start working again for a few seconds then freeze again. Now after all this activity its pretty warm and unfreezes for just enough time for me to get to the shutdown button but then it froze while shutting down and would not unfreeze so required a hard reset by holding power button. Now that its very warm, it froze during post! then after another hard reset it got through the post but then froze during windows boot. So then let it cool for an hour and of course it boots right up and runs great for several minutes and then starts its freezing act again.
So now its fairly obvious that its an overheating issue even though the cpu fan is working just fine.
I guess my questions would be: Is the cpu damaged from overheating or is the motherboard the more likely culprit? If I repla... Read more

A:Laptop freezing randomly

If the thermal paste is dried up try cleaning it up and apply new paste...

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Hello I need your help with my laptop freezing up problem. My screen just freezes and nothing works, so I have to reboot it.

I have tried formating laptop to factory settings, I sent it to shop for help but all they thought it is was overheating. So they cleaned it up and applied new thermopaste, but first 1 hour at home and it froze 5 times....

I am typing this from phone cause using browsers is when it freezes mostly.

A:HP laptop freezing randomly

Try establishing a Clean Boot, check for infection, test System Files, monitor and if necessary resolve overheating, and then the other Troubleshooting Steps for Windows 7.

Keep in mind that the HP Factory install is the worst possible install of Win7 you can have, larded with bloatware and duplicate utilities that interfere with better versions built into Win7. That's why no tech enthusiast will run that install but instead does a Clean Reinstall Windows 7 sticking with the steps in blue link to get and keep a perfect install.

Short of that you can Clean Up Factory Bloatware to see if that relieves some of the problems, which are typical of factory install.

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Hi guys, I've reverted back from Windown 10 to Windows 7 because basically I couldn't stand Win 10 and I've encountered a problem. Basically my laptop runs and then totally randomly the screen goes black although the machine is still running....but is totally unresponsive. This happens at random times, it could be just after logging in or 20 mins or so later.

Powering off is the only option I have...

It's a Dell machine, win 7. Intel i5 processor, 8gb ram.
The machine runs fine in safe mode.

I've tried a complete fresh re-install and the same issue persists.
Any ideas guys?

This error message appears everytime i log back in:
Problem signature: Problem Event Name: BlueScreen OS Version: 6.1.7601. Locale ID: 2057
Additional information about the problem: BCCode: 19 BCP1: 0000000000000020 BCP2: FFFFFA8007777790 BCP3: FFFFFA80077777B0 BCP4: 000000000402000D OS Version: 617601 Service Pack: 1_0 Product: 768_1
Files that help describe the problem: C:\Windows\Minidump\011716-32651-01.dmp C:\Users\Niki's\AppData\Local\Temp\WER-95722-0.sysdata.xml
Read our privacy statement online: click here the online privacy statement is not available, please read our privacy statement offline: C:\Windows\system32\en-US\erofflps.txt

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My girlfriend's laptop has suddenly developed the habit of freezing randomly for brief periods of time. It always comes back eventually without requiring a restart, but you can certainly understand how this could get annoying. Some nights it occurs so often that she can't even use the dang thing.

Anyway, it initially started when she was playing World of Warcraft, which led me to believe that maybe her graphics settings were just to high (even though it had always been fine before), but now it will do it when she's just browsing the internet, so I'm at a loss for what could be wrong.

One last fact: We don't have air conditioning, and it can sometimes get a bit hot in this condo, but I don't know if that could affect the laptop's performance in such a way...

Anyway, here's the log. If there is anything bad, of course, I'd like to get rid of it, but if you guys even just see any useless bloatware that came with the laptop, I wouldn't mind getting rid of that as well.

Finally, any tips about things I can do that might stop this problem would be great as well (i.e. Does defrag do anything for problems like this? etc...)

Logfile of Trend Micro HijackThis v2.0.2
Scan saved at 7:11:19 PM, on 8/12/2009
Platform: Windows Vista SP2 (WinNT 6.00.1906)
MSIE: Internet Explorer v8.00 (8.00.6001.18813)
Boot mode: Normal

Running processes:
C:\Program Files (x86)\Hewle... Read more

A:Laptop randomly freezing

Hiya and Happy Birthday

Are you still having this problem? If so, do the following:
Download TFC by OldTimer to your desktop

Please double-click TFC.exe to run it. (Note: If you are running on Vista, right-click on the file and choose Run As Administrator).
It will close all programs when run, so make sure you have saved all your work before you begin.
Click the Start button to begin the process. Depending on how often you clean temp files, execution time should be anywhere from a few seconds to a minute or two. Let it run uninterrupted to completion.
Once it's finished it should reboot your machine. If it does not, please manually reboot the machine yourself to ensure a complete clean.

Please download Malwarebytes' Anti-Malware from Here or Here

Double Click mbam-setup.exe to install the application.
Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
If an update is found, it will download and install the latest version.
Once the program has loaded, select "Perform Quick Scan", then click Scan.
The scan may take some time to finish,so please be patient.
When the scan is complete, click OK, then Show Results to view the results.
Make sure that everything is checked, and click Remove Selected.
When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
The log is automatically saved by MBAM and can be viewe... Read more

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Hello, as the title says, when I use my laptop it will randomly freeze. I have the gadget that shows me how much of the CPU and the RAM is being used, and I found that it does it randomly, doesn't matter how much of each is being used. It mainly does it when I'm using firefox. Firefox just stops working, and so does everything else, although sometimes msn and a few other programs will some how continue working. It's really annoying, especially when I'm trying to listen to my music and it freezes because then my music kinda cuts out, then continues, cuts out, then continues, repeat. I've cleaned out the cookies, history, and anything else like that using CCleaner. Any suggestions? I have a Intel Pentium T4300 processor, 2.1 GHz Dual core with 4 GB RAM. Any help is appreciated, thank you.

A:My laptop keeps randomly freezing

Several suggestions from the Vista Forum
Blurred frozen screen - Vista Forums

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Hi, I have a Toshiba laptop, Equium A200 -1vo, I bought it in 2007 and i've been using it without any problem until a couple of weeks ago it started to freeze randomly..before that it used to freeze sometimes only on youtube and other online videos..
i bought it with windows vista in it.. recently I installed windows 7 which is currently on.. it also overheats..
The main issue is that it keeps on freezing randomly and i'm having to force shut down all the time.. freezing as in.. nothing works at all, not even the cursor..

do you guys know what to do?

do you think i should reset it to its factory settings? what will happen if i do?

Please kindly help me out of this..

A:Please help..my laptop keeps on freezing randomly..please help

It might be a over heating problem. That what it sounds to me. When ur laptop overheats it freezes.

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for the past week or so, my laptop will completely freeze, and the fan will slow down, and I'm forced to restart by pressing the power button.
I'm not sure what's causing it but usually the first time I use it in a day, it happens maybe about 10 to 20 minutes after use, and then it freezes. Then when I restart it, it usually happens as soon as i log in and arrive at my desktop.
then I repeat the logging in to my desktop about 3 or 4 more times as it keeps freezing, then it usually stops and i'm able to use it fairly decent for the rest of the day.
I'm not sure what the cause could be since I haven't been installing much of anything that could cause this.
I've also done some virus scans, but nothing shows up.
Tech Support Guy System Info Utility version
OS Version: Microsoft Windows 7 Home Premium, Service Pack 1, 64 bit
Processor: Intel(R) Core(TM) i7 CPU Q 720 @ 1.60GHz, Intel64 Family 6 Model 30 Stepping 5
Processor Count: 8
RAM: 4020 Mb
Graphics Card: ATI Mobility Radeon HD 5730, 1024 Mb
Hard Drives: C: Total - 76308 MB, Free - 3539 MB; D: Total - 213935 MB, Free - 42425 MB;
Motherboard: ASUSTeK Computer Inc., N61Jq
Antivirus: avast! Antivirus, Updated and Enabled

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hi, i have an hp pavilion g401229dx. i bought it 7 months ago, and it was working all fine. Until a few days ago it started freezing randomly. I did a scan with Avast antivirus (paid version) and malwarebytes and it didn't find anything suspicious. I also did a registry clean with ccleaner but still same problem. I am not sure if what is causing it is overheating, because it doesn't heats that much to the extense that it shuts down itself. Not sure though. I want to explore all posible solutions to this issue, before trying reinstalling the os. Which i don't want to do, because of all the files i have in my laptop.

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Hello everyone,

I am getting frustrated by the following: browser is randomly freezing my laptop for no apparent reason.

An example: I'm browsing the forum and suddenly everything freezes, followed a few seconds later by a black (or pink) screen after which I have to restart the computer.

I don't remember freezes while watching a YouTube video. It's always when nothing out of the ordinary happens, like reading a forum or typing a reply. Even when there are no ads or anything that would give me a hint.

Laptop can go on half a day without freezing, while suddenly it freezes twice in two hours.

* This never happens when I'm doing something else, no matter how CPU intensive it is.

* I have completely uninstalled Firefox, and reinstalled. It did not help.

* Tried Chrome and tested with IE. Same thing. So it's not Firefox related.

* Tested from another place. Still got freezes. So it's not a problem in the router or something like that.

* Uninstalled firewall. Didn't help. Using only Win firewall at the moment (it was deactivated before when I was using another one).

* Reinstalled Flash. Didn't help.

* Antivirus, Anti-Malware - all clean.

* Graphics card driver is up-to-date.

Frankly, I am out of the idea. Maybe it's some kind of error in Internet protocols and such configurations; perhaps a servis that I Disabled before and need to Enable. I don't really know where to start. It doesn't make sense. Why would textual thing such as In... Read more

A:Browser randomly freezing laptop

Does this happen if you create a new user account? Sometimes a corrupted user profile can cause strange behavior with browsers.

Do you have any codecs installed?

Try changing your theme to one that does not use Aero, i.e. Basic, and see if problems still occur.

Optimize Windows 7 for better performance may also contain good troubleshooting steps to go through.

You can also see if the problem persist with a clean startup in Windows to rule out a conflicting program or service.

The above are fairly general troubleshooting steps for the problems you describe. If you want more detailed steps, please provide your system logs by doing the following:

Please provide us with your Event Viewer administrative logs by following these steps:Click Start Menu
Type eventvwr into Search programs and files (do not hit enter)
Right click eventvwr.exe and click Run as administrator
Expand Custom Views
Click Administrative Events
Right click Administrative Events
Save all Events in Custom View As...
Save them in a folder where you will remember which folder and save as Errors.evtx
When asked, save the display information in English.
Go to where you saved Errors.evtx
Create a new folder by right clicking in a blank area within the folder Errors.evtx is saved in. You could also click New Folder at the top of the directory under the directory path box.
Name the new folder Errors.
Place Errors.evtx and the LocaleMetaData folder into the new Errors folder.
Right click the Errors f... Read more

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Hello everyone!I've been using the Laptop for about 3 months now and I'm actually really happy with the device except the fact that it's freezing from time to time. It happened about 10 times now since I got the Laptop and I already reinstalled the whole system (Windows 10) but that didn't help. I checked the RAM with Memtest as well, no errors. Do you have any ideas how I can find the reason for those freezes?

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I've had my new laptop for just 10 days thus far and it has frozen on me at least once everyday since I got it. When it freezes, absolutely nothing works, requiring me to perform a hard shutdown by pressing down the power button. All drivers are confirmed up to date. I ensured this by using the HP support assistant as well as manually checking my driver versions against those on the hp support driver page. I have performed a complete windows reset but that didn't solve the problem. Any help will be much appreciated. Thanks. 

View Solution.

A:Brand new laptop freezing randomly

Finally got it somewhat sorted. Having the Task Manager open at all times, I noticed that the data through the WiFi went to  zero for about 3 seconds before the freeze occurred. I then decided to disable the WiFi and connect through my smartphone. No freezing occurred whilst in this state; for about a week. On reconnecting back to my router, my laptop froze within the hour. The HP support tech said he was aware of certain routers causing printers to freeze so I should try connecting to another. Luckily, I had powerline adapters and a nano router lying about. I connected that up and experienced no freezing for 6 days. On connecting back to the initial router, my laptop froze yet again. Running a google search found others with the exact problem that was supposedly solved by disabling IPV6 on the WiFi adapter on the laptop. I disable it and have not experienced a freeze for 5 days thus far.  Fingers crossed, that should be the end of it. I will update my post should any freezing occur again.

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I have a Sony Viao laptop running Windows 7 x64 that has started freezing randomly.  The computer will completely lock up, cursor frozen, ctrl+alt+delete not working...  I have to do a hard shutdown.  When I reboot it seems fine for a while.  The only pattern that I notice is the freezes seem to happen when the computer is idle.  Any help would be much appreciated.  Oh, and I just tried to back up my files and as soon as I left it alone after starting the backup it froze again   I have Norton 365 running in the background and it seems happy.
Thank you!

A:Windows 7 laptop freezing randomly

How old is the laptop?  Do you have a light to show when you have CAPS lock turned on for your keyboard?  If so, try hitting that key to see if it lights up.  If it does, the system isn't locked up but just heavily processing on something.  Let us know on that.
Some thing you can check:
Check the vents for dust build up and used some compressed air to clear to make sure you are not fighting an overheat issue.
Try loading with F8 into Safe Mode and see if you can do your back up there first and foremost just in case the lock ups are due to a hard drive issue
Report back when you can.

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HI  could you please provide me your advice on the following issue"> We have a Lenovo V310-15ISK This unit is freezing randomly in windows...And cannot be used untill the computer is restarted.somtimes an kernel security check failure BSOD is displayed.we did not get this error every time, most of the time the screen freezes and the computer stops responding to any command. No minidumps are saved in C:/Windows/Minidump/*.dmp aor  C:/Windows/MEMORY.dmp.  Troubleshooting attmpted:  Updated Bios to the latest versionSet the Bios to default settingsUpdated os to the most recent builtTested the unit with multiple RAM DIMs/Checke  the SSD, the SSD is in good shape tested with HDDscanInstalled the most recent drivers from the lenovo support page,uninstalled Lenovo Power management Any Ideas?

A:laptop randomly freezing in windows

Hi,check out my post here https://forums.lenovo.com/t5/Gaming-Laptops/Hard-freezing-with-my-laptop-Lenovo-Legion-Y520-15IKBM-G... also you should test your laptop with different AC adapter if that doesn't help(or see if laptop freeze when AC adapter isn't plugged in)

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I have a Toshiba Satellite C655-S5128 running Windows 7. My computer has been randomly freezing for months now, whether it's with Mozilla Firefox or Chrome open, or if I'm playing League of Legends. It's usually with Mozilla Firefox open. I haven't been able to pinpoint the problem, and some help would be very appreciated. Thanks!

A:Laptop randomly freezing for 2-3 minutes at a time

Please download and install Speccy to provide us with information about your computer.  When  FileHippo opens, click on Download latest version in the upper right pane.
When Speccy opens you will see a screen similar to the one below.

Click on File which is outlined in red in the screen above, and then click on Publish Snapshot.
The following screen will appear, click on Yes.

The following screen will appear, click on Copy to Clipboard.

In your next post right click inside the Reply to Topic box, then click on Paste.  This will load a link to the Speccy log.

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:
• List last 10 Event Viewer log
• List Installed Programs
• List Users, Partitions and Memory size.
• List Minidump Files
 Click on Go to start the scan.  Once it is finished highlight the text, copy it and paste it in your next post.

Please download AdwCleaner and run it.
An image like the one below will open, click on Scan.

Once the search is complete a list of the pending items will be displayed.  If you see any which you do not want removed, remove the check mark next to it.  
Click on Clean to remove the selected items.  
You will receive a message telling you that all programs will be clos... Read more

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Hello, my laptop started to become very slow so i ran an anti-malware scan and it says i have 11 infections (the log is at the bottom) the laptop freezes when and randomly switches off it won't let me acces google chrome or Microsoft word. Please help!

DDS files attched/posted

DDS (Ver_11-03-05.01) - NTFSx86
Run by Jen at 17:13:11.89 on 31/03/2011
Internet Explorer: 8.0.6001.19019
Microsoft? Windows Vista? Home Premium 6.0.6002.2.1252.44.1033.18.2812.1534 [GMT 1:00]
AV: Microsoft Security Essentials *Enabled/Updated* {108DAC43-C256-20B7-BB05-914135DA5160}
SP: Microsoft Security Essentials *Enabled/Updated* {ABEC4DA7-E46C-2F39-81B5-AA334E5D1BDD}
SP: Windows Defender *Disabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
============== Running Processes ===============
C:\windows\system32\svchost.exe -k DcomLaunch
C:\windows\System32\svchost.exe -k Cognizance
C:\Program Files\Hewlett-Packard\File Sanitizer\HPFSService.exe
c:\Program Files\Hewlett-Packard\Drive Encryption\HpFkCrypt.exe
C:\windows\system32\svchost.exe -k rpcss
c:\Program Files\Microsoft Security Client\Antimalware\MsMpEng.exe
C:\windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\windows\System32\svchost.ex... Read more

A:Laptop randomly switches off and won't let me use certain things without it freezing

Hello , And to the Bleeping Computer Malware Removal Forum. My name is Elise and I'll be glad to help you with your computer problems.I will be working on your malware issues, this may or may not solve other issues you may have with your machine.Please note that whatever repairs we make, are for fixing your computer problems only and by no means should be used on another computer.The cleaning process is not instant. Logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen. Please reply using the Add/Reply button in the lower right hand corner of your screen. Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.Unfortunately, if I do not hear back from you within 5 days, I will be forced to close your topic. If you still need help after I have closed your topic, send me or a moderator a personal message with the address of the thread or feel free to create a new one.You may want to keep the link to this topic in your favorites. Alternatively, you can click the button at the top bar of this topic and Track this Topic, where you can choose email notifications. The topics you are tracking are shown here.-----------------------------------------------------------If you have since resolved the original problem you were having, we would appreciate you... Read more

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I started having this problem maybe 2 months ago where my computer will freeze for about 30-45 seconds and then go back to normal. When my computer is frozen, everything freezes including the mouse and no matter what button I press nothing fixes it, it just fixes itself. It seems to happen more often when I'm watching videos and when it does happen whatever sound the video is making is stretched out for the length of the computer freezing (like a skipped CD). It is completely random, it doesn't happen at certain times or at certain intervals, which is why I can't figure it out. I thought it might be when my computer feels hot but that's not always the case.The weird thing is, I live in California and I went to Michigan for a couple weeks and when I was there, this didn't happen at all. It also didn't happen in the old apartment I lived in which was using a different router. It doesn't seem like an internet problem but the problem seems pretty consistent with the internet I'm using now. I tried scanning my computer with antivirus software and got rid of any problems there were but it didn't seem to help the freezing.

I would really appreciate it if someone with more computer knowledge than me could help me out here, I've been trying to figure this out for a long time. Thanks!

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Ok, so I've finally decided to make my own thread about this rather than keep looking for solutions in other people's threads. My laptop has been freezing up very randomly since Christmas break, and I've run just about the gamut of ways to fix it. It do not believe it is an application problem because its happening in safe mode even.

What happens is I can be doing nearly anything and the screen will flicker a little bit, a little flashing, and as soon as this starts, everything is frozen, even caps lock is unresponsive. It can happen while surfing the web, while playing games, during start up, just after start up, you name it.

I think we can eliminate it being the video card because with the driver uninstall, the problem still happens.

It also doesn't seem to be a problem with CPU because the usage seems to be low when this happens. EDIT: It's definitely not the CPU: I was just observing it while it happened and it was at a measly 4% usage while I was just sitting doing nothing.

Event viewer is of little help, I tried to uninstall several applications that had been running concurrently with the shut downs, to no avail.

I'll attach my dxdiag

The computer is an ASUS brand G60vx series notebook. I'm running Windows 7 Home Premium 64-bit. Sorry if this isn't enough info, let me know what else you might need. I'd appreciate all help on this matter.

I think it will also help to mention that this computer is nearing its 2nd birthday, and I'm highly suspect of the... Read more

A:Windows 7 Laptop persistent freezing/lockups randomly

Welcome to Seven Forums Supdude.

Can you post all the requested files at this link.
Blue Screen of Death (BSOD) Posting Instructions

When posting a new crash dump, include all System File Collection and health reports. They contain valuable information that we can use to find the cause of the crashes, even if no actual crashes, just freezes, this information will help us to analyze your issue.

Fill in your 'System Specs' this will also help us analyze your system.
Use this link to find your system specs.
Speccy Free System information Utility

Can you download CPUZ and post a snip of the CPU, Mainboard, Memory, and SPD tabs.
For posting the information , enter 'Snipping tool' in the Start button > Search box, hit enter. Select the area you want to post and save to a convenient place.
How to Post a Screenshot in Seven Forums

Have you been checking your temperatures?
Use Core Temp, to check the CPU temps when at idle, under load and/or testing.
Let us know the minimum and maximum temps you get.

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I have a laptop that randomly freezes up for a few minutes over and over. I have ran malwarebytes, HijackPro and webroot. I also have Ran chkdsk /r, ccleaner, and have defraged it. No substantial problems have been reported and all that were have been repaired. But my computer continues to freeze every few minutes in safe mode and regular processes. Please help me into what I should do. I am so lost here


A:[SOLVED] Laptop randomly Freezing safe mode and regular

Hi and welcome to TSF please post the make and model of your laptop please list all the things you have already tried so we can try to avoid repeating unless entirely needed when in safe mode have you tried system restore to a point when it all worked without issue

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Hey Guys,

I've had my Dell Studio 1558 Laptop (Windows 7) for around 2 years and 9 months. Iv'e been having a fair few problems with it ever since I bought it.

This time it's been playing up mostly when Iv'e been facebook gaming within the last few weeks (more often anyway). Where it will just decide to freeze and becomes un-responsive where pressing even Ctrl+Alt+Del doesn't work. I'm forced to hold down the power button to force a shut-down and then start it up again. If my facebook game isn't open generally at the moment I don't tend to get problems.

Although prior to this over the last approx. month, my laptop was shutting down or restarting without warning. Sometimes it will still do this after freezing, it will just shut itself down and stay turned off until I power it back on or restart itself instead. Twice within the last week or so it wasn't able to start up properly and attempted to do a 'system restore' but failed. But after that it was able to start up again. A few times when it shut down and I had to press the power button a few times because it kept powering down instantly each time I pressed the button.

I've had to send it away twice already once for a dead Hard Disk Drive needing replacing and the other time for the fan/heat sink needing replacing. Both times before I had trouble with this laptop randomly shutting down or restarting (rarely freezing though). When my HDD failed my computer was unusable and wouldn't start at all, and when my fan/... Read more

A:Dell Studio 1558 Laptop Freezing and Randomly Shutting-Down or Re-Starting

Hello lilkimmy2468

How many other programs/browser tabs do you have open when you are playing these Facebook games? It seems possible that you are trying to get your laptop to do too much. From what I can see the Dell Studio 1558 laptop comes with 4GB of memory, which may sounds a lot, but once you are running a few programs and resource heavy programs (especially on the memory such as Facebook games), it can slow down your laptop, possibly creating the issues you have.

If you are only running your browser with one tab open, you may have a memory issue, so you may have to run a memory test/diagnostic, depending on your answer to the above.

I will say that it sounds like your laptop needs some general care and attention, when was the last time you run a disk defrag or disk cleanup? How do you normally use your laptop, does it sit on a flat side where air can circulate easy? We may need to run some extra repairs/checks to make sure everything is working correctly, the last thing you need is to do a system restore but then find that fails for some reason, disastrous.

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Hey all, i have a very annoying problem where when im trying to play my game (league of legends) my mouse will randomly skip or stutter which causes huge problems as its a point and click game... i know its not the mouse itself cause I've already replaced one mouse that was also doing the problem. Its not batteries either. The current mouse im using is a wireless hp comfort mouse and the old one was a wired basic Logitech mouse

A:Mouse stuttering or skipping randomly

Hi Zulfy,

Try to update the drivers of the mouse from the hp's website.

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I had an issue in the past where I installed a 32-bit version of a program and it messed everything up. You can take a look at this thread for more information.

Mouse/Keyboard/USB don't work anymore after turning off computer

I had to do a repair install in order for my computer to run properly again. However, 3/4 months after the repair install, my computer is acting strange. It constantly stutters/freezes every 5-10 seconds or so. When I browse the internet, it freezes for about 5 seconds before it resumes; when I open up anything, it freezes before it starts; when I play a game, it lags/freezes randomly for a good 3-5 seconds.

I have no idea what happened or if this has anything to do with the "repair install". I assume it does and I am asking you guys if anything can be done to fix this issue before a complete format of my system.


If this began 3 or 4 months after the repair install, it is probably not related to it.

I think you should check for malware.
Please download Malwarebytes' Anti-Malware and save it to a convenient location.
Right click on mbam-setup.exe and select Run as administrator
Before clicking the Finish button, make sure that these 2 boxes are checked (ticked):Update Malwarebytes' Anti-Malware
Launch Malwarebytes' Anti-Malware

Malwarebytes' Anti-Malware will now check for updates. If your firewall prompts, please allow it. If you can't update it, select the Update tab. Under Update Mirror, select one of the websites and click on Check for Updates.
Select the Scanner tab. Click on Perform quick scan, then click on Scan.
Leave the default options as it is and click on Start Scan.
When done, you will be prompted. Click OK, then click on Show Results.
Check (tick) all items except items in the C:\System Volume Information folder and click on Remove Selected.
After it has removed the items, Notepad will open. Please post this log in your next reply. You can also find the log in the Logs tab. The bottom most log is the latest.

ESET Online Scanner:

Note: You can use either Internet Explorer or Mozilla FireFox for this scan. You will however need to disable your current installed Anti-Virus, how to do so can be read here.

Vista/Windows 7 users: You will need to to right-click on the either the IE or FF icon in t... Read more

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I have a 1.7GHz XP (home Edition and unfortuantly an OEM) PC trying to run Kurzweill 3000; word; ie; outlook express; zoomtext; adobe reader; PCTV; Olympus DM1 up & download; BT broadband; winzip; access; powerpoint; excel; ahead nero; inspiration; dragon naturally speaking.

Problem is PC sound stutters and PC freezes randomly. Have done restore points and restore to image/ghost. Issue still there.

I think I need to wipe the hard drive and reinstall everything - but how do I do it with an OEM? How can I communicate this to the supplier - whats the keyword to use. PC is still under warrenty until 8th Jan but issue been around for years - PC used to be a windows 98 - they did an upgrade - could they have missed something?

They think they've done enough - I need a working pc!

Any help welcome



A:PC Stuttering & freezing

Let's see if you have any nasties hiding there first.....

Please download HijackThis - this program will help us determine if there are any spyware/malware on your computer. Create a folder at C:\HJT and move HijackThis.exe there. Double click on the program to run it.

1. If it gives you an intro screen, just choose 'Do a system scan and save a logfile'.
2. If you don't get the intro screen, just hit Scan and then click on Save log.
3. Get HijackThis Analyzer and save it to the same folder as the hijackthis.log file. Run HijackThis Analyzer and type in y if you agree. Open up the result.txt file created. Copy the whole result.txt log and post it in the forum. Do not fix anything in HijackThis since they may be harmless.

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ok, i've had about enuf of this comp of mine! i have tried everything to fix my problem but i just can't seem to do it.

here is my problem:
when i play my games or listen to my music, i get a freezing or stuttering situation

i cant fix it. i have tried to re install the game, i updated my drivers for my audio/video card, but no matter what i try- nothing seems to work. i have a decent comp

p3 processor, 600 mhz,
40 gigs,
320 ram,
allegro audio/sound card

so i should not have this problem.
if any 1 can give me some tips or solutions; plz do, because i have had enuf right now and i am going to snap and take out my comp with one big match!
i left a thread b 4 but i think it was not specific to my problem; so i didn't get the answers i needed. i know there are lots of comp geniuses out there, so if u could give me step by step info i would be really happy.

(*edited by mod)

A:freezing/ stuttering

What type of video card do you have? That may be the root of your issue..

Once you respond back I'll have a better idea of what may help your situation

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Hi, all.

I've recently put together a new multimedia computer which I've hooked up to a 32'' LCD 1080i TV.

The machine has up until now, played DVDs fine, but when I tried playing my first HD DVD the other day, I noticed a slight 'stutter' every five seconds or so, during playback.

I tried changing some of the ATI Catalyst settings, but nothing worked, so I turned to downloading the newest ATI drivers I could find on their official website.

After I'd installed them and restarted, an error message appeared saying that the 'new' drivers I'd just installed (even though I'd double-checked) were in fact, 'old' drivers, and that Catalyst would now not work under them.

I tried rolling back the drivers, but that didn't help - if anything, it made things worse - I lost all sound, and eventually picture whilst running XP - so as a last resort, I tried reinstalling Windows.

This has pretty much restored everything to how it was before (and also HD DVD playback in PowerDVD Ultra) but now I can only play a film/disc for so long (about 10-20 mins) until the image freezes and/or goes into an infinite stuttering loop (video, that is - the sound keeps running).
I'd be eternally grateful if anyone could help me with this.

Thanks in advance,
PS - I've also recently installed WMP11, assuming I could play blu-ray and HD DVD discs with that, but it doesn't seem to recognise HD DVD's at all.... Read more

A:HD DVD stuttering/freezing

VLC media player will play high definition content www.videolan.org version_8 is ok..
check cpu usage in windows task manager (performance tab.) while playing the media.
it may be necessary to sop all other programs running in the background (loaded at boot up )

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Okay, so I've tried working on this for a while now and nothing seems to really be helping.First here's my specs: http://i.imgur.com/4Xl5Dph.pngThis usually only happens while I'm using Chrome but it happens at random times while I'm using it. Suddenly my internet will like come to a halt, no new pages will load at all. It will just show the circle that is supposed to represent loading but it will never get anywhere, then it's like my computer just locks up...except it doesn't? All of my applications, like chrome or windows explorer just kinda freeze but I can still move my mouse and sometimes open my start menu. If I can open my start menu and click a bunch on something, let's say "My Computer" once it unfreezes it will open them all at once and load all of my internet tabs and everything.When this first happened I thought it was my SSD just taking a bleep, which it could still be, so I looked up some fixes and I found something that is supposed to stop your SSD from stuttering/freezing ( Link to tutorial HERE it may just be for laptops or not compatible for me but I gave it a shot anyway) and it seemed to work at first but now it's gone back to it's old ways and now I'm starting to notice the second issue even more, which I will explain now.The second issue happens occasionally but especially when I am trying to do something off of my SSD, like run some programs I have on it or something. What happens is my computer just kinda starts to lag and I hear an audio scr... Read more

A:Random Freezing and Stuttering

Please download MiniToolBox  , save it to your desktop and run it.
 Checkmark the following checkboxes:  List last 10 Event Viewer log  List Installed Programs  List Users, Partitions and Memory size.
 Click Go and paste the content into your next post.
 Also...please Publish a Snapshot using Speccy - http://www.bleepingcomputer.com/forums/topic323892.html/page__p__1797792#entry1797792 , taking care to post the link of the snapshot in your next post.

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I recently got a computer system of my father, [I have no idea what's been done with it in the past]

I would really appreciate it if you could help me sort the issues of it which are it being slow, and seeming to stutter / pause and jump forward. in games, sometimes in the browser and in YouTube videos. Its also extreemely noisy when Im playing games, im not sure if this has anything to do with it or not.

All i wish for, is the computer to let me play games such as World of warcraft without any issues, and use things such as facebook.

Here is the stuff i think i needed to add?

Tech Support Guy System Info Utility version
OS Version: Microsoft Windows XP Home Edition, Service Pack 3, 32 bit
Processor: Intel(R) Pentium(R) 4 CPU 3.40GHz, x86 Family 15 Model 3 Stepping 4
Processor Count: 1
RAM: 2046 Mb
Graphics Card: RADEON X850 XT Platinum Edition, 256 Mb
Hard Drives: C: Total - 302285 MB, Free - 171517 MB;
Motherboard: Dell Inc., 0J3492
Antivirus: Microsoft Security Essentials, Updated: Yes, On-Demand Scanner: Enabled


Logfile of Trend Micro HijackThis v2.0.4
Scan saved at 16:44:22, on 28/01/2012
Platform: Windows XP SP3 (WinNT 5.01.2600)
MSIE: Internet Explorer v7.00 (7.00.6000.17106)
Boot mode: Normal

Running processes:
C:\WINDOWS\system32\svchost... Read more

A:Slow, Stuttering / Freezing.

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Hi there,

I have been having problems with my desktop for the past 4-5 months, have tried so much and looked on almost
every thread relating to lag and stuttering without finding a solution.

I have had the PC for nearly 3 years, built myself.

CPU: Intel i7 7700k ( swaped to a celeron G3930)
GPU: Geoforce 1070 (taken out for testing)
Motherboard: MSI z270 pro carbon (swaped to an ASUS prime z270-P for testing)
Power supply: EVGA Supernova 850 W Gold G2
RAM: Corsair Vengeance LPX 16 GB (2 x 8 GB) DDR4 3000 MHz (tried individually)
Storage: Samsung 960 EVO M.2 (boot drive) and a Seagate BarraCuda

The problem occurs every 5-10 minutes with normal use, but every 20-30 seconds while playing games. This becomes more often for both the longer the computer is turned on for.

Things I have tried software wise:
-Clean install of windows 10
-Update/reinstall drivers for every component
-Change resolution and refresh rate of the monitor
-Disable prefetch and superfetch

There are no errors in event manager leading me to assume this problem is due to hardware. I have tried unplugging my GPU
and using my CPU's onboard graphics, the problem still occurs.

Screen recording of what the freezing looks like:

View: https://youtu.be/Q28k25lj8QQ

This problem 100% is not related to:
Loose cables

I have checked the PSU readings in the BIOS, there are no anomalous readings, everything looks very stable.
I have tested both my Storage devices and they show no e... Read more

A:Freezing and stuttering with normal use

You post that the problem is 100% not ram however I do not see where you tested the ram and what you used to test? Unless you use something like memtest and or prime95 [ram test] for a minimum of 1hr, then you really do not know if the problem is ram or not.

I have checked the PSU readings in the BIOS, there are no anomalous readingsClick to expand...

While this has some validity, it does not test under a load [which is where a pw supply would most likely have problems]
If you want to test a pw supply, you use the motherboard mfg's monitoring software while running prime95, OCCT, or IBT [intel burn test] If by chance your board mfg does not have monitoring software [which I know asus has] then you can use the intel extreme tuning utility. The intel utility will both monitor and do a stress test.

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Hey I recently upgraded my operating system from windows 7 basic to ultimate but now my laptop freezes and stutters when i play videos or music while I search the web. I've used CCleaner to fix any registry errors there might be and updated my chipset drivers but still no solution. Can anyone help???

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Hey, about a week ago, the mouse I use for my laptop started stuttering. At first I thought it was a problem with Minecraft, as it was only happening if I played Beta or Classic. But it later got worse, it started happening outside of Minecraft and the mouse often freezes completely, and I have to unplug and then plug the mouse back into the USB port. That works for up to several minutes max, then the lagging returns again. Sometimes the lagging even returns seconds after plugging the mouse back in. The built-in trackpad on the laptop doesn't seem to stutter or freeze, but using that is a pain and tedious when doing certain tasks.

I was using a Microsoft Intellipoint mouse at the time the problem started. And thought that it could be a driver issue and that the mouse drivers would've been be out of date. Turned out they were already up-to-date though, and the driver updates come through Windows Update. After that, I swapped mice. I got another mouse from my desktop PC, and hoped that would help fix the problem. Well, nope. I still get the same stuttering and freezes. And the mice seem to work normally on the desktop. I also tried blowing out the USB ports and adapters for the mice to see if dust was causing the problem. That didn't help either. Then I thought maybe it was the mouse pad I was using, but turns out that wasn't the problem either.

Edit: the LED lights on the second mouse remain lit even when the mouse pointer has frozen.

Windows is up-to-d... Read more

A:Mice Stuttering and Freezing

Is there a chance that Windows Update has updated your graphics drivers? I have had Windows Update cause problems before if I let it update hardware drivers.

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Other than a few minor hiccups, the only issue I seem to be having after upgrading to Windows 8 is some freezing and very slow performance. I may right-click something, or open a window, and it might take minutes instead of a fraction of a second. Sometimes, Explorer will crash or freeze. Other times, video/picture thumbnails will not be present, or may take a very long time to show up. Sometimes, I will open a folder, and it will display as if it is empty, even if it is full of files.
My computer is very fast, so I am unsure of what might be causing this. I scanned my drivers for errors, but they seem to be alright.

Thanks in advance for any ideas/suggestions!

Windows 8 Pro x64
Intel Core i7 2600k
128 GB SSD
2 TB HDD, 1 TB HDD x2, 1 TB ext. HDD, 3 TB ext. HDD x2
GTX 670
Security: Bitdefender Total Security 2013

A:Freezing, Stuttering, and Crashing

Did you upgrade or do a clean install? I had similar issues when I ran in dual-boot mode and everything cleared up after I did a clean install. Check your drivers and be sure they're all up-to-date. Is your PC running hot? Does it always do the same thing or just after it's been running awhile?

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