Over 1 million tech questions and answers.

Differences between Envy M7 n109dx vs HP Envy 17t

Q: Differences between Envy M7 n109dx vs HP Envy 17t

The HP Envy 17t (2015 model) is no longer for sale at the HP Store so I am thinking of purchasing the HP Envy M7 n109dx from Best buy but I am noticing that there are some differences between that model and the one that originally was selling in the HP Store. I have noticed the following about the Envy M7 vs the Envy 17t Weaker Processor- The Envy 17t had a Quad Core i7 6700 HQ vs the Dual Core i7 6500U on the M7Weaker Graphics Card- The Envy 17t touch had a Nvidia GeForce 950 GTX vs a 940 GT on the M7No fingerprint reader on the M7 like on the Envy 17Some websites mention that the M7 only has dual speakers and not quad speakers and a subwoofer like the 17t. Is there other features that the M7 is missing in comparison to the Envy 17t Touch? Bonus: Would I be able to upgrade it to have two HDD's in the future using a hard drive Caddy like in the Envy 17t or not.

Read other answers
RELEVANCY SCORE 200
Preferred Solution: Differences between Envy M7 n109dx vs HP Envy 17t

I recommend downloading and running Reimage. It's a computer repair tool that has been proven to identify and fix many Windows problems with a high level of success.

I've used it in the past to identify and fix everything from blue screens (BSOD's), ActiveX errors, corrupt files and processes, dll/exe/sys errors, recover lost memory, Windows update problems, defragging, malware removal etc.

You can download it direct from this link http://downloadreimage.com/download.php. (This link will automatically start a download of Reimage that you can save to your computer.)

RELEVANCY SCORE 93.2

Downloading this did not help at all.  Very frustraded with this issue as I use these keyes constantly.  Please help find a solution!!!!

Read other answers
RELEVANCY SCORE 93.2

I would like to know all possible upgrades that could be made to this computer. I would like to max out this computer if possible.

Read other answers
RELEVANCY SCORE 93.2

 
I own an HP Pavilion dv6 Notebook PC (LT-5: S/N 5CH14206FM) & two HP Envy m7-n109dx Notebook PC's (LT-6: S/N CND5486SPZ, & LT-7: [Personal information removed]). Both LT-6 & LT-7 came with Windows 10 installed as the OS. Initial use of these PC's impressed me as to how slow they were to startup & shutdown, & also how much that I disliked Windows 10. Subsequently, I had Windows 7 Home Premium 64-Bit installed as the OS on LT-6 with the goal of speeding up the PC. It did so when compared to LT-7 (Windows 10), but not so when compared to LT-5, which also has Windows 7 Home Premium 64-Bit as the OS.
 
Comparitive startup & shutdown times for my notebook PC's;
 
LT-5 (Windows 7): 42 & 14 seconds
LT-6 (Windows 7): 50 & 22 seconds
LT-7 (Windows 10): 167 & 29 seconds
 
I thought when I bought the HP Envy Notebook PC's with the "6th Generation Intel i7 CPU" that I would be getting much faster PC's than my HP Pavilion Notebook PC with a "2nd or 3rd Generation Intel i7 CPU". Not so !
 
I also found a significant difference in internet access times between the LT-6 (Windows 7) & LT-7 (Windows 10) Envy PC's. On LT-6 it took 5 seconds to access my personal banking login website from the Favorites listing in Windows Internet Explorer. On LT-7 it took 24 seconds to access the website. Similar findings are reported on the "HP Support Forum" website: http://h30434.www3.hp.com/t5/Notebook-Operating-System-and-Recovery/hp-envy-st... Read more

A:Envy m7-n109dx slow

Hello @Sam_2, Thank you for visiting the HP Forums! The Forums are a great place where you can find solutions for your issues, with help from the community! I read your post about the performance of the notebook, and wanted to assist you!  I understand that you are seeing less performance with the Windows 10 Operating System. Did you try checking the Fast Startup option.  You can find more information about that here: Fast Startup - Turn On or Off in Windows 10 Also, try reviewing the following documents, and let me know the results:HP PCs - Computer Is Slow (Windows 10)HP PCs - Slow Internet Troubleshooting (Windows 10, 8) Please let me know if this information helps you resolve the issue by marking this post as "Accept as Solution", this will help others easily find the information they may be looking for.  Also, clicking the Thumbs up below is a great way to say thanks! Have a great day!

Read other 1 answers
RELEVANCY SCORE 93.2

This is not a question but just an upgrade I did to my computer myself. For those that have this computer you know how slow this thing is even for everyday use. I've been had mine since March 2016 and already it seemed out of date. I finally got around to upgrading it a little bit and I must say, so far, this thing is AWESOME. Mind you, I did all the upgrades my self and it is my first time upgrading a laptop.  You have to remove about 10 screws from the bottom cover (take the battery out first) and you have to use really small screwdrivers (phillips) and make sure YOU PUT THOSE SMALL SCREWS SOMEWHERE WHERE THEY WON'T FALL ON THE FLOOR! Once all the screws are removed, use a credit card to gently pry up the corners. DO NOT USE YOUR FINGERS! Replacing the hard drive with an ssd is super easy. Remove 4 small screws that attach the hard drive to the case, gently disconnect the cable, and then remove 4 more screws from the brackets that attach to the hard drive. Grab your ssd and reverse the procedure. Super easy. When installing windows 10, the process took about 20 minutes start to finish. I see why people love SSD's. I replaced the slow 1tb hard drive with a 500gb Samsung SSD I bought from my local electronics store. $179.99I bought a fresh copy of windows 10 home (yes, I know I could have cloned the windows 10 off the hard drive onto the ssd but I believe that hard drive had some corrupted data and didn't want to take chances on it doing it to my ssd.... Read more

Read other answers
RELEVANCY SCORE 92

Hi all, I recently purched the HP Envy M7-n109dx notebook from Best Buy. I was wondering if it is possible to add a second hard drive to this notebook, without sacrificing/removing the optical drive? It seems that many new laptops have built in space for additional drives. Thanks. Jordan

A:Envy M7-n109dx - Can I add a second hard drive?

Hi, The following manual only says Dual storage for HP Envy 17 models (as my loan machine).             http://h10032.www1.hp.com/ctg/Manual/c04582332.pdf Other machines don't have dual storage but may have room for a second HDD. Just my 2 cents.

Read other 2 answers
RELEVANCY SCORE 92

I recently purchased the HP Evy 17t, model m7-n109dx laptop, and installed the Samsung 850 EVO M.2 500 GB SSD in the M.2 slot on the laptop.  However, I cannot determine how to enable the drive so it shows up in either Windows 10 or the BIOS.  I have made a recovery USB stick so I can install the OS on the M.2 drive and make the 1 TB drive that came with the computer a storage drive.  Am I overlooking something?  I have seen others on this forum that have installed this drive and apparently had no issues at all.  I have looked in the Boot Order setup and the BIOS settings as well, and checked disk management, but nothing is there.

A:Adding Samsung 850 EVO M.2 SSD to HP Envy m7-n109dx

Jkmatthews, Did you download the migration software from Samsung?  I have a m7 laptop also and have considered upgrading to the SSD option - but have not done so yet. I do know that Smasung provides toos to help migrate the OS from the 1TB to the SSD - and there are others out there as well. I would advise to NOT restore the OS from your memory-stick - until you've spent some time on the Samsung site and look at their migration tools.  And I believe there may be some configuration settings in the BIOS - but not sure, Hope this helps,LaptopJack

Read other 9 answers
RELEVANCY SCORE 92

I have the same exact issue. I contacted support over it numerous times to no help. I contacted Best Buy where I bought it and they said that hp needed to do something about it. I have had nothing but troubles from a $1000 computer. This is the first time I have every spent more then $500 on and it seems it is only worth what the rich screen costs if that. I have had to take things into my own hands since I never got help from anyone. I have ran numerous tests on it. I have replaced parts my self and to no avail nothing is stopping this thing from locking up every few min. The only thing I have not replaced is the motherboard. This thing has cost me almost double what I paid for it. Best Buy would have done something if hp would have admitted there was a problem. So since they would not admit to any issue I got screwed. Thanks hp. I hope you guys enjoy mu money and have me nothing in return and I bet you laughed all the way to the bank.

A:Re: HP Envy M7-N109DX freezing randomly but always needs upd...

@aim2luv

  Thank you for posting your concerns on the HP Support Forums. I have brought your matters to the attention of an appropriate team within HP. They may request for some additional information from you in order to look up your case or product serial number. Please look for a private message from an identified HP contact. Please keep in mind not to post any personal information publicly (serial numbers, phone numbers, and etc.). If you have any additional questions please send me a private message. Thank you for visiting the HP Support Forum.

Read other 3 answers
RELEVANCY SCORE 92

I purchased a refurbished HP Envy M7 n109dx on Amazon and I noticed that eventhough it was supposed to come with a 90 day warranty, it is expired. Is there any way I can get the 90 day warranty. I just received it today in the mail.

A:Warranty on Refurbished HP Envy M7 n109dx

You mean it shows as expired on the website? Did you register it with HP? The system builds in a presumed warranty end date based on when the unit shipped to the seller. If it sits on the shelf for a while that date can come and go. The warranty is 90 days from retail delivery so keep all your paperwork and if a warranty claim comes up (let's hope not) you can prove the delivery date. 

Read other 3 answers
RELEVANCY SCORE 92

The wifi on my notebook seems to have suddenly been disabled. There is no wifi status icon in the tray anymore, and no selection for wireless connections is available on the SETTINGS>NETWORK & INTERNET window. I tried a system restore and it brought the wifi connection back, but it was gone again the next day. I have tried it again but it has nit worked since. The device manager shows the wireless active and OK and the driver is supposedlly good. It is Intel dual band Wireless AC 7265 with driver 19.1.0.4. The wireless device shows up on CONTROL PANEL>NETWORK AND INTERNET>NETWORK CONNECTIONS window, but is disabled, and will not enabled when commanded.

Read other answers
RELEVANCY SCORE 91.2

I have HP Envy notebook m7-n109dx touch entergy star. Last night my laptop did an automatice update of sort and now my touch screen isn't working. I have checked under drivers and this is no longer an option. Where can I download the driver and/or make this work again?In addition this morning when I went to use my laptop after logging in my laptop desktop screen was black; I did a manual restallation of the BIOS. Please help. All this money for a great laptop and now it isn't working. I can't stand these "automatic" updates which I have now disabled. Many thanks. p.s. Sure you are aware however this laptop has Windows 10.

A:HP ENVY Notebook - m7-n109dx touchscreen not working

drivers might be here - http://support.hp.com/us-en/drivers/selfservice/HP-ENVY-m7-n100-Notebook-PC-(Touch)/9365082/model/93...  

Read other 1 answers
RELEVANCY SCORE 90

I have a thin black line down the middle of my screen. It will not go away. I don't know what to do. Help please.

A:My HP Envy M7-n109dx has a vertical black line in the middle...

Double, use:https://h30434.www3.hp.com/t5/Notebook-Video-Display-and-Touch/My-HP-Envy-M7-n109dx-has-a-vertical-b...

Read other 1 answers
RELEVANCY SCORE 90

I have a thin black line down the middle of my screen. It will not go away. I don't know what to do. Help please.

Read other answers
RELEVANCY SCORE 80

I added a dual boot windows 7 partition.  loaded windows 7 pro 64 and found all the drivers on the hp site and everything works fine except touch screen.  I have not found any indication that it even exists.  The device manager does not show it al all and there are not drivers that I can find.  Can you help me.

Read other answers
RELEVANCY SCORE 71.6

I was recently given 2 AIO computers from a local charity group to try and repair that both have the same problem. They seem to start but the screen remains black on both no cursor or anything. I will list what I have done and this will be on both of them.Replaced ram with known good ones.Removed the CMOS battery for 15 minCleared BIOS with jumper (battery in)Tried tapping F10 for 8 seconds then arrow down twice and hit Enter twice.A hard reset unplugged and held in power button for a couple minutes I see an HDMI port on both but I believe this is an input port?? I have read about reflashing the BIOS on a 23-d010ea and was wonder if this is what might be needed??That article is here CLICK HERE toward the bottom of the page.Any help is apreciated!!

Read other answers
RELEVANCY SCORE 71.2

Hi, I am Istiak from Bangaldesh. I am using HP ENVY 15-j139tx. My sister brought new HP ENVY x360 15-aq160sa from UK for me. In new HP ENVY x360 15-aq160sa there is no extra graphics card but in my HP ENVY 15-j139tx there is extra graphics card of NVIDIA GeForce GT 740M. Now can I remove graphics card from HP ENVY 15-j139tx and add that to HP ENVY x360 15-aq160sa? Is it possible? Or ENVY x360 15-aq160sa supports extra graphics card that I can add? If yes please let me know that model of graphics card that I can add.

Read other answers
RELEVANCY SCORE 71.2

HP NOR MICROSOFT HAS BEEN ABLE TO GET THESE TWO BRAND NEW UNITS TO SPEAK OR RECOGNIZE EACH OTHER. H E L P? I' USING A COX HOTSPOT WITH NO PASSWORD REQUIRED. BOTH SAY CONNECTED TO WIRELESS BUT WON'T PRINT FROM MY NOTEBOOK.

Read other answers
RELEVANCY SCORE 69.6

What is the design difference between HP ENVY 15-AE107NL and HP ENVY 15-AE112NL ARGENTO?Thank youEA

Read other answers
RELEVANCY SCORE 69.6

Im planning to buy a HP Envy 13  to use for school, since this notebook is lightweight and thin and the battery life (from what I've read) is decent. I've noticed that there are 2 HP ENVYs available, both with the same specs, both with the same price ( ENVY 13-d120nd and ENVY 13-d010nd). I wondered what the differences are between them. So I hoped you guys from the forum could help me with this. And if any of you got any suggestions for other HP notebooks in the same priceclass with a good (maybe better) battery life to use for school, feel free to suggest  Thanks in advance!

Read other answers
RELEVANCY SCORE 69.6

I am looking to buy a EVGA GeForce GTX 750 TI 2 GB GDDR5 PCI Express 3.0 Graphics card, i don't know if I have enough room inside of my case or if my CPU can handle it, thanks.  Graphics card link - http://www.bestbuy.com/site/evga-geforce-gtx-750-ti-2gb-gddr5-pci-express-3-0-graphics-card/4906008....PC Specs link - http://h20564.www2.hp.com/hpsc/doc/public/display?docId=emr_na-c03787848










Solved!
View Solution.

A:HP Envy Graphics card Upgrade- HP Envy 700-74

Hi, You should have enough room inside your PC but you should do some measuring just in case.  Review this posted document.  Review these HP how-to articles. HP Secure Boot Windows 8 Topics   Computer Does not Start After Installing a Video Card (Windows 8)

Read other 8 answers
RELEVANCY SCORE 69.6

The right hinge on my Envy 17 Touch Screen has failed, causing the case to become separated and the lid to be nearly impossible to close. This is the second Envy 17 to fail in this way. About a year ago my husband's broke and HP spent nearly three months attempting to repair it before finally just shipping him a new one. This appears to be a flaw in the construction of the hinge assembly, and we have noticed that the newer models, such as my husband's replacement, have a much improved design in comparison. We spent about $1,300 on this computer (it has an i7 Core and 16 GB of RAM) and hoped it would hold up for a while. The laptop was great, but now it has become difficult to use without fear of causing further damage. Thank you for any suggestions.  

Read other answers
RELEVANCY SCORE 67.2

Recently noticed the notebook wasn't aligned to my desk. Thought the feet on the bottom were uneven. They're fine. The notebook seems to have a "bubble" on the keyboard where it's higher than the rest of the keyboard. Obviously it's impacting the entire notebook since it's no longer sitting level. I'm concerned it's going to impact the performance of the keyboard and the fact that it's not even and "rocks" when I'm typing is driving me crazy.   Can someone please direct me on how this can be repaired. It was purchased new in 2013. 

Read other answers
RELEVANCY SCORE 67.2

Which is better at multitask management without lags ??HP ENVY 15-aq003nx i7 processor with 12gb ram But no ssd orHP ENVY 15-aq100nx i5 processor with 128 ssd & 8gb ram

A:HP ENVY 15-aq003nx or HP ENVY 15-aq100nx ??

Get the SSD

Read other 1 answers
RELEVANCY SCORE 67.2

What are the differences between the two modelsHP ENVY 17-n106nlHP ENVY 17-n102nl? I only noticed the webcam... Thank you 

A:HP ENVY 17-n106nl vs HP ENVY 17-n102nl

Hi, I can only find the first one:           http://support.hp.com/au-en/document/c04937729 Where do you find the second one ? Regards.

Read other 2 answers
RELEVANCY SCORE 62

hello,I want to install an ssd and use it as my primary OS partition. I want to keep the original 1 TB 5600RPM drive and install a smaller ssd on the M.2 pot which I believe is present. I want some advice if it is present, and is it PCIE or SATA ?

A:M.2 SSD for HP Envy Hp Envy 15 j048tx

Hi, Well, it is your believe. And yes, it does have M.2 SATA slot and currently holds 24GB for Intel Smart Response Technology. You have to disable this before you can work on it and this may not work at all. Please read the following article for more info before go further      http://www.techforanyone.com/fix-inaccessible-smart-response-technology-cache/ Regards.

Read other 1 answers
RELEVANCY SCORE 62

Hi, I connected HP ENVY TouchSmart 17" with HP ENVY 34c Monitor over HDMIand resolution on Monitor is 3440x1440 @30HZ is it posible to get it at 60HZ somehow? I tried to connest with HDMI > DP cable but then there is no signal My Laptop has onli HDMI output thanksA

Read other answers
RELEVANCY SCORE 50

Hello!I have an envy 17 1190ea and i want to know wich cable to buy for second hdd. Thank you and best regards!

A:2 HDD for envy 17

What you need is the following kit. Hard Drive Hardware Kit (not illustrated, includes primary hard drive bracket and cable and secondary hard drive bracket and cable) HP P\N  603772-001  Reference source: HP Maintenence and Service Guide for the HP Envy 17http://h10032.www1.hp.com/ctg/Manual/c02589673 

Read other 1 answers
RELEVANCY SCORE 50

I would like to hear it from Hp please. I have the Hp envy 13 and would like to know if it is ok to disable the 'fan always on' in the Bios? If not then why do Hp offer this option? Many Thanksfxmikey

A:Hp envy 13 Fan always on

Hey @fxmikey?,Welcome to the HP Support Forums! This is a great place to find solutions and help from our community! I understand you have some inquiries about the fan in your HP Envy 13. I'd be happy to help. I do not recommend that you change the core settings in the BIOS from the original state that were set. Not to say that it can't be done, It's just advised against. If you are having issues with the fan, you may want to check out this document on 'Fan is Noisy and Spins Constantly, PC is Warmer than Normal' as it may help. Please keep me posted.  You can always say thanks by hitting the Thumbs Up button below!Cheers.

Read other 2 answers
RELEVANCY SCORE 50
Q: HP Envy

One of the screws that holds my HP Envy 17 - j053ea laptop casing together no longer attaches to anything. It appears that the screw was once attached to a plastic fitting, but now that fitting is broken and the pieces of plastic are loose inside the laptop. When I open the laptop, the casing pulls apart near the hinge. I purchased the lap top brand new paid 1000 just over year and half ago. How can the laptop be repaired?   

Read other answers
RELEVANCY SCORE 50

It restart while am still making use of it

Read other answers
RELEVANCY SCORE 50
Q: Envy 13

Hi, I have a HP Envy 13 laptop (purchased from Challenger in March 2016).After I set it to sleep mode, I closed the lid and went for dinner.I returned after 2 hours and was shocked to find that I am NOT able to wake or start my laptop!!!i tried press and holding the power button for beyond 20 sec, with and without plugging in power source. The power light came on for about 5sec and disappeared. Till now, after 24 hours, I am still NOT able to wake or start the laptop. There is no other device connected to my standalone laptop. I tried calling the HP hotline, put on hold for 20 min without getting any assistance.Please help! 

Read other answers
RELEVANCY SCORE 50

HI, I am thinking about resetup my workroom so my plan is to connect to my pc over dp to my hp ency 32 in 10m distance dioes hp envy support usb over dp?

Read other answers
RELEVANCY SCORE 50
Q: HP Envy

I recent purchased an HP ENVY Notebook 17t-u000 CTO (2017 model)
 
I have had 2 previous laptops in the 17t series before this one. All of them has BluRay drives.
 
So I purchased the 2017 model assumign it would too, but it appears it is only a DVD drive.
 
I am sure that in the previous models, the Device Manager in Windows showed the drive had a "BD" in its name.
 
Now it just says DVD.
 
I am just wnating to confirm if it or not.
 
HP ENVY Notebook 17t-u000 CTO
Model #:Y0F94AV
Serial #removed content)
 
This is my laptop details. Please confirm if it was suppose to be BluRay, because I purchased item from an Authorized Reseller, who made changes to this laptop orginal hardware specs. For example, HP had the laptoplisted as 256GB SSD and 16GB of DDR4 RAM, but the seller put in a 512GB SSD and 32GB of RAM for just a little more.
 
Also if this doesnt have a BluRay Drive, then where can I get one for this model? Thanks
 
 
 
 
 
 

Read other answers
RELEVANCY SCORE 50
Q: OS envy

Hey, first post! Ok, so I have a mac user that I take care of, and he was wondering about mouse over techniques. For example, in OS X when you want to move a file to another folder from your desktop, you can drag the file, mouse over your drive and it opens the window. Now I think this is a neat little tool as well, so my question is: Can I enable such a mouse-over feature in Xp? If not, oh well, no loss. So if anyone has clues or suggestions I would greatly appreciate,
Josh
 

RELEVANCY SCORE 50

I paid what I thought was a fairly high price for what seemed to be a solid looking computer a little over 3 years ago. The hinge started having issues before my additional warranty was up, but the seller of it (Frys) said it isnt likely that it would be covered because it appeared to have been dropped which wasn't true.  Now I read that others have had the same issue and that it is poorly designed, probably purposely.   I will be more careful next time and buying from HP won't be my choice. 

A:HP Envy dv7

@craigth

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 50

Hey All! DarthPotato here again.          I currently own the HP Envy 700-216 PC and wanted to upgrade it. Not just the GPU as most people do. I want to upgrade the PSU, Motherboard, GPU, CPU and possibly get an All-In-One Water cooler. My main concerns are if the GPU will fit in the case, and the watercooler. If anyone can tell me if the PSU will fit as well, that would be greatly appreciated.  I have two plans, either budget or mid-level, and I will be posting both of the ideal specs that I want here. Budget: CPU: Intel Pentium G3258Motherboard: MSI H81M-P33 PSU:  EVGA 500W 80+ Bronze Certified ATX Power SupplyGPU:  EVGA GeForce GTX 950 2GB Superclocked+ ACX 2.0 Video CardCooler: Cooler Master Hyper 212 EVO Mid-Level: CPU: Intel i5 6600kMotherboard: ASrock B150m Pro4PSU: EVGA 500W 80+ Bronze Certified ATX Power SupplyGPU: Asus Radeon R9 380Cooler: Cooler Master Hyper 212 EVORAM/Memory: Kingston HyperX Fury Black (2x4GB)

A:HP Envy 700-216

Greetings, Measure the existing power supply. Then compare the measurements to the  EVGA 500 W you are interested in using. You will need to add an operating system (OS) to the list. OEM OS licenses are not transferable. You might as well go all the way and add a new tower. Build a new system. Keep the 700-216 as a backup PC. I changed some components on an Envy 810-150 (below) but built a new system (custom build) using all new components and a new operating system. My Systems:Envy Phoenix 810-150se running Win 7 Professional:Upgrades include: EVGA 4GB GTX 970 OC FTW with Backplate, 32 GB RAM, Corsair RM650x Power Supply, Samsung 850 EVO 500GB SSD.My Custom Build:Corsair Obsidian Series 450D. I7 5960x. 32 GB G. Skill DDDR4 Ram. 256GB - M.2 - V-Nand - Solid State Drive. Samsung 850 EVO 500GB SSD. ASRock X99 Fatal1ty Pro /3.1. Corsair RM750x power supply. Nvidia GTX 980ti. Cheers! 

Read other 1 answers
RELEVANCY SCORE 50
Q: hp envy

my hp envy is not turning on while plugged in without the battery

Read other answers
RELEVANCY SCORE 50

I purchased my HP Envy laptop a little over two years ago (6/28/2014), and maybe 6 months into my ownership the right hinge began to be problematic. It wasn't a huge issue, I would push it and it would click right back in, but now the issue has become extremely out of hand. Both hinges malfunction now, screws are missing, and the black plastic bottom detatches a considerable amount every time I open the laptop, and makes cringe-worthy sounds whenever I open and close the machine.   Reading through other people experiencing this issue, I'm extremely disheartened that HP didn't issue a recall on this product, or make an effort to reach out to users to let them know a solution. My hopes in this contact is to hear back from an HP rep in hopes of some repair with little or no cost to me. The machine has never been dropped or mishandled, and works very well aside from this important functional issue (the opening and closing of the product). Hope to hear back from someone soon. Thank you.

A:HP Envy M6

@lavclare

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 50
Q: HP ENVY

Hello there, I have an HP ENVY 4-1195CA  both HDD and Battery pack failed to smart test and now I am planning to replace both. The original HDD is HGST Z5K500-500 which is 5400rpm - SATA 3Gb/s . I was wondering if I can replace the HDD with a 7200rpm hybrid or SATA 6Gb/s drive.  Thanks in advance, Tafa  

A:HP ENVY

Yes any 2.5 inch wide SATA disk mechanical, hybrid or SSD. 7mm (ultraslim) only.  Service Manual

Read other 1 answers
RELEVANCY SCORE 50

2(two) little black wires from mother board hanging in the inside of the computer ,i am just curious if they were grounds to the mother board very skinny wires looks like solder on the 2 ends  hate to send computer back because of two little wires but want to make sure there not of importance

A:750-414 Envy

Hi: Take a close look at the ends or where the wires originate from. I'm thinking they are spare antenna leads for an optional wireless network adapter. 

Read other 1 answers
RELEVANCY SCORE 50

Hi,I have an new Envy 13 Laptop, and it is getting very hot above the keyboard.I see a number of complaints about this.  Did anyone get any answers that helped? ThanksAng

Read other answers
RELEVANCY SCORE 50

My new computer came a month ago, I put Avast Anti-virus on it, tweeked chrome to stop pop ups as I always have. But I have a never ending sream of ads like never before. The suggestion from 2014, (it's 8/16 now), for Techwalla doesn't work and I'm not sure if malwarebytes is another antivirus program that requires me to remove Avast. How can I stop these pestering ads?

A:getting rid of ads with my new HP Envy

Hi there @Chris122, May the Forums be with you!  It is a great place to find the help you need, from other users, HP experts, and other support personnel.  I understand that you are being hammered by popup adds. I am happy to help with this. Please see the following for some help on how to deal with the types of online threats you seem to be suffering from currently. Each document is useful and the second contains some brief information describing the common types of online threats. About Spyware, Adware, and Browser Hijacking SoftwareHP PCs - Computer Might Be Infected by a Virus or Malware (Windows 10, 8) The second linked document also has links to additional sites that have tools you can try. Please let me know whether that works for you, and if it does resolve your issue, please mark this post as a solution. Kudos would also be appreciated.  

Read other 1 answers
RELEVANCY SCORE 50

I replaced my laptop motherboard and keyboard not working

Read other answers
RELEVANCY SCORE 50
Q: envy

Can someone help me resolve my computer issues? 2 and a half weeks ago it stopped charging and after having it with a local service center for 2 weeks, I find out they can't fix it until I source a part (bizzare - it has a global warranty) - it needs a replacement motherboard. I spent 3 hours on the phone yesterday speaking to no less than 10 HP technical support people that kept transferring me between departments only to be no better off in the end than before I'd made any calls at all! As of now, I simply cannot and will not recommend HP products to anyone when the support is so shockingly poor! Yestderday I received the worst customer service I have EVER experienced!! 

Read other answers
RELEVANCY SCORE 50

I've purchased the HP envy 13 about a month ago. Is it normal for the laptop to get really hot to the point it burns your hand to touch? The laptop seems to get really hot after 10 minutes of turning it on and it has been like this since the 1st day I got it. The hottest part of the laptop would be the space above the the centre of the key board (under the hp logo) and the top 2 rows of the buttons get really hot too. I can also feel underneath the laptop is really hot aswell. Please can someone help as I'm not sure if this is an issue. The fans are really loud even when theres nothing covering the air vent.

A:HP ENVY 13 gets really hot

@Natalie03

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details).

If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.

Thank you for visiting the HP Support Forum.

Read other 1 answers
RELEVANCY SCORE 50

I have just bought a Envy 17T-BTO.  It has an I7-6700 CPU, 16GB of RAM and an Nvidia GTX950M graphics card so you would think it would be quite a powerhouse.  However it is deadly slow.  With nothing installed on it yet, i.e. factory clean Windows 10 (64 Bit) it takes about 1 minute from pushing the power button before you see any activity, then it says 'please wait" with the swirling dots for another minute.  Then the screen goes blank for another minute, then the "please wait" blue screen with swirling dots for another minutes, then finally the backdrop screen.  Then when I go to log in I get the swirling dots for another minute before the dektop appears, and then it is busy loading just the taskbar icon shortcuts for amazon and trip advisor which takes another 30 seconds or so.5 minutes 30 seconds to do a restart in Windows 10. My old desktop restarts into Windows 10 in about 20 seconds. What is up with my brand new laptop?  Is it the deadly slow 5400 RPM 1TB drive? Help please

A:envy 17T-BTO

Hello, Thank you for posting in the HP Support forum. Considering the processor and the RAM, a 5400 RPM HDD is somewhat slow. For super speedy machine, it deserves an SSD  But still, 5 minutes is too much, so I guess there is something more. Most probably software issue, some 3rd party program. Just to be on the safe side, first test it for hardware issues.Start your computer again by using the power-on button andas soon as you do it, keep hitting the Esc button (like tap-tap-tap) - you will enter HP boot menu like this:   Choose/press F2 and follow the on-screen instructions to perform System test >>> QUICK test. More information can be found here>> http://support.hp.com/us-en/document/c03467259>> http://support.hp.com/us-en/document/c03467259#AbT1 It should check these components:    Battery check    Processor check    System board check    Hard drive SMART check    Hard drive short DST check    Memory quick check  Hopefully (and most probably) tests will pass. Please, let me know if they fail.  Re. software issues. You can check these:>> http://www.howtogeek.com/166698/how-to-optimize-and-tune-up-your-pc-without-paying-an-electronics-st...>> http://support.hp.com/us-en/document/c04770630for some tips re. software optimization. -- You may consider uninstalling 3rd party anti... Read more

Read other 1 answers