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Dell Inspiron 15 7567 laptop freezing and buzzing sound issue when laptop charger is plugged in and unplugged while playing music/video

Q: Dell Inspiron 15 7567 laptop freezing and buzzing sound issue when laptop charger is plugged in and unplugged while playing music/video

The problem still exists even after Dell repaired the laptop. It took two weeks to get the repaired laptop back from Dell.

The problem is:
When I plug or unplug the charger while playing music/video on laptop, the laptop is freezing with buzzing sound for 1-2 seconds when the laptop begins charging. Even after Dell repaired the laptop, the problem still exists.
Tried installing the updated drivers, the laptop works fine only for a short period and then after some time the same freezing with buzzing sound problem comes back.
Also, if the laptop is restarted it works fine for a while and then the same freezing with buzzing sound problem comes back.

Not satisfied with the Dell and Dell repair services.
Need help with this problem.

RELEVANCY SCORE 200
Preferred Solution: Dell Inspiron 15 7567 laptop freezing and buzzing sound issue when laptop charger is plugged in and unplugged while playing music/video

I recommend downloading and running DAP. It can help sort out any driver and firmware related issues on your system

It's worked out well for many of us in the past.

You can download it direct from this link http://downloaddap.org. (This link will open the download page of DAP so you can save a copy to your computer.)

A: Dell Inspiron 15 7567 laptop freezing and buzzing sound issue when laptop charger is plugged in and unplugged while playing music/video

Please verify BIOS version on the system by typing msinfo32 onto the [Cortana] search box and stroll down to BIOS Version / Date. The latest BIOS version is 1.1.0 ,1.1.0, if there's an old version, I suggest updating to the latest version. Please click on link below to safety install latest BIOS version.
Update System Setup (BIOS) for a Dell Computer ... - …

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RELEVANCY SCORE 200.8

So i have a brand new dell inspiron 15 7567(4gb ram, i5, gtx 1050, 1tb hdd) and its only been a week now im currently facing an annoying problem which is the buzzing sound u can hear whether on the speaker or headphones when im plugging in or out the charger though im not facing this problem back then..I tried:uninstalling/updating the audio driver, I'm still facing the problemrun diagnostics using supportassist but there seems no problemhopefully its not a motherboard, power supply problem.also noticed that performance drops when im disconnected on the charger although all setting are set to high/maximum performance.
please help 

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RELEVANCY SCORE 168.8

I get random buzzing noise with micro freezing when im playing videos or playing games if the charger is plugged in.I did run diagnostics from SupportAssist but found no problem? I've only experienced buzzing noise whenever i suddenly connect my charger when im playing videos or gaming but now i think it gone worse.. I have all the latest drivers from dell and also updated the bios but still suddenly this problem appeared out of nowhere. Any help would be appreciated!specs:windows 10 creators updatei5 cpu8gb ramgtx 10501tb hdd

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RELEVANCY SCORE 120.8

Hi everyone,

4 months ago freezing problems started with my laptop and running chkdsk and hdd regenator repaired bad sectors and this relieved my pc health making it better than before, but not totally sufficient.

However in the past 2 months I am suffering from a new set of freezing issues which occur so often and i could not manage to solve or get any improvement. Basically, it happens
1)every 20-40mins and freezing lasts about 5minutes. if I am playing a music video on a website, then the speaker would be forcing itself to play the music for less than a minute which would be heard as buzzing, and then it will stop.
2) Same type of freezing also occurs when a game is open while all browsers and music players are closed in the background.
3) In rare occasions no freezing occurs but skype crashes during a voice call giving an error related to shockwave. I believe this could be a related problem but not sure.

here some more info:
-graphics driver is updated to latest version and downgrading back to the older versions did not help
-no disk errors could be found using chkdsk and hdd regenarator scans/repairs
-Uninstalling flash player and installing/upgrading to the latest version did not work
-cleaning cache using ccleaner, diskdefragmenting using popular softwares, or running popular computer care taker softwares did not help.
-windows 7 has the latest updates.

my computer info are:

Operating System
Microsoft Windows 7 Professional 64-bit SP1
CPU
Intel Core i3 350M @ 2.... Read more

A:laptop freezes and buzzing sound if playing a music

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RELEVANCY SCORE 120.4

Got my new inspiron 7567 laptop yesterday and found out that i only heard sound through the left speaker everytime. Went through the audio test for left and right channel output on youtube and tried to windows test option in playback devices windows 10,still everytime even if the animation says it playing through left and right speakers separately i still get audio from the left speaker both times.Is there some setting i am missing out on or is it a hardware issue.please help 

A:Audio playing through left speaker only on dell inspiron 7567 laptop

sandy5837Is there some setting i am missing out on or is it a hardware issue.
Hello. This is the audio hardware test for the laptop's internal audio hardware. It works differently from the other tests. If no sound is heard through the laptop's right speaker during that test, then the cause is hardware failure. If it passes, then it's software.
If it is software, then download and install a fresh copy of the audio driver. Get it from your model's support page, or I can give you a link. Installing a fresh copy will re-set the audio settings, which would fix it if the cause is mis-configuration of the settings.

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RELEVANCY SCORE 110

Over the last 2 days I have been having a problem as indicated in the title of this post. The fault has rectified itself 3 times, but again today, it is back to "battery plugged in, not charging." As I am running the laptop (Windows Vista Home Premium; 32 bit) on the adapter without problems, I assume that the adapter itself may not be faulty.
I also have a Dell Inspiron 630M laptop running Windows 7.  Can I safely use that adapter with the Vista laptop, without causing damage to the Vista ?  If it is safe to do so, and the battery on the Vista starts charging, then it would indicate that the Vista adapter/charger has some kind of fault.
Hoping someone can give me some guidance. Thanks.

A:Dell Inspiron 1545 laptop. Battery plugged in not charging. Can I use adapter from a Dell Inspiron 630M laptop ?

If the adapter has the same plug and the same or higher power rating, you can swap them.
Check to see whether the 1545 recognizes the AC adapter or whether it shows unknown (F2 at powerup).  If it shows unknown with two different adapters, you have a bad power jack or a bad mainboard.

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RELEVANCY SCORE 107.6

Hi!
I have bought a Dell Inspiron 15 7567, and yesterday I noticed, that my laptop makes very quiet ticking sound. The sound very similar to HDD's head movement sound, the only problem is, that in my laptop there is no HDD. I use just 2 SSD (1 X M.2 PCI-E x4 [Samsung 960 EVO], and 1 X SATA 3 2.5" [Samsung 850 EVO]). In this model there's no optical drive, so the only mechanical part of this laptop, that coud generate this sound, if it would be mechanical sound, is the fan system. but strangely the ticking sound only hearable when the fans stop spinning.
So I don't think, that the fans would create this sound, because when I can see in AIDA64 that fans speed is 0 RPM, the ticking sound exactly then hearable.
Additionaly strangely, when I unplug the laptop from AC, the ticking sound almost stops (It not stops, but the click sound becomes rare)... After I plug the AC back, the ticking continues...
Do somebody sensed the same? Is it normal? My opinion, that the sound caused by on of the electronical units bad groundings, or something. Although there's no power or other issue with my laptop now, but I don't want to wait until it gets bad...
Thanks!

A:Dell Inspiron 15 7567 ticking sound issue

Hi lightpowerKB,
Just to eliminate the AC adapter, can we try another adapter on this system? Update the BIOS and chipset driver to the latest available from our Dell support site.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.

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RELEVANCY SCORE 106.4

Gets progressively worse until the sound goes completely, or if I unplug the power cable from my laptop.
Laptop is charging perfectly fine, any ideas?
 

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RELEVANCY SCORE 105.6

Hello, I currently have Dell Inspiron 7567 and I had this for 10days.
Here is the spec of Dell 7567 that I have:
-Intel Core i7 7700HQ
-Nvidia gtx 1050ti
-16gb ram
-128gb SSD and 1tb HDD
-1920*1080 IPS panel
Whenever I play any games with AC adapter plugged in, the FPS is more than 100 and it makes loud fan noise. However, the FPS drops to 30FPS and fan does not make loud noise when I unplug the AC adapter. I have changed the NVIDIA power plans in NVIDIA Control Panel. I have also altered my power options in control panel and turned off Battery Boost in GeForceExperience. Can anyone please tell me what is causing this FPS drop and loud fan noise? 

A:DELL INSPIRON 7567 FPS drop when unplugged

The system switches to lower power mode on battery - while you can adjust this setting in power management, it will reduce the battery runtime (and it's unlikely the battery can supply enough power to allow the system to run as fast as on AC power even if you max out the settings).

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RELEVANCY SCORE 105.6

Hello, I noticed recently that when my fan is at its fastest rpm and the laptop keys are pressed lightly there is a buzzing noise that can be heard. this noise goes away if the fan slows down or I press harder on the keys. Recently I also discovered that adjusting the screen physically as in moving back or forth seems to take it away as well. Any thoughts?

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RELEVANCY SCORE 101.6

Greetings! I just got my laptop recently and when I installed some games(Overwatch specifically), I would stutter like *** even if I installed the latest nvidia driver and lowering the graphics settings aswell. I did the same thing with the other games like CS:GO and Bioshock Infinite, I would still stutter even if lowered the settings down. I just feel like the laptop should be performing much better. 
Any way I could boost things up and/or utilize the laptop itself? 
Specs: 
Intel Core I5 - 7300 HQ
Nvdia GTX 1050 4gb
4gb Ram
1000 tb Hard drive

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RELEVANCY SCORE 100.4

Hi everyone!
I have a Dell Inspiron 15 7567 gaming laptop, and today I noticed, that my laptop makes very quiet ticking sound when it is plugged in. This is strange, because the sound very similar to a HDD's head movement ticking. The only problem that there's no winchester in this laptop, only SSD-s (1 X M.2 NVMe PCI-E x4, and 1 X SATA3 2,5") working in my laptop. In this series there's no optical drive, so the only mechanical units in this laptop the 2 cooling fans. But strangely the ticking is exactly can be heard, when the fans stop. So when the fans don't spin (0 rpm) the quiet ticking sound can be heard.
The second strange thing, if I unplug the laptop from AC, the ticking slows down. After i plug in it again, the ticking continues faster...
Do somebody sensed the same? The ticking comes from under the keyboard, if I lean forward, I can hear it well. I think, that this ticking might caused by one electical unit, and I worry that my laptop will go wrong, although now there's no other problem, just the sound...

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RELEVANCY SCORE 100.4

Every time I close my laptop and open it back up I'm greeted with this screen: 

I've tried: running malwarebytes, updating my drivers, running Dell update, and I've restarted the computer like 800 times. Every time I restart it, it goes back to normal but once I close it, it goes back to this state. That one square patch is my mouse, I can move it around but that's all it can do as far as I can tell. I've tried clicking everywhere while it's on this state but nothing happens. It was completely fine yesterday but now this, what's up with it?

A:Inspiron 15 7000 7567 issue with screen upon opening laptop

Yo! I had the same problem on the same exact computer (along with another a few days ago). It's a BIOS issue. Took it in to get an ADR tune up and the software checked out. Fixed the problem. 

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RELEVANCY SCORE 96.4

So I recently (it's been about 3 weeks) purchased a refurbished dell Inspiron 15 7000. Sometimes, when I put my laptop to sleep, it wakes up with this screen. That smaller box is the mouse apparently because it moves when I move my mouse. It doesn't go away, at least when I left it for 10 minutes. 
Also, another freezing problem that I have is that sometimes, my computer spontaneously freezes while I am watching a video. It may have to do with my RAM usage (I've noticed that I have at least 4-5 tabs open) but I also have 8gb ram, which has never been a problem on other computers. The screen doesn't change, and the audio stutters loudly for about 10 seconds before cutting off immediately. Nothing on the screen moves.

All parts are stock. 
Processor: Intel i5-7300 HQ CPU @ 2.5 GHz
Ram: 8 gb
System Type: 64-bit OS
Display Adaptors: Nvidia Geforce GTX 1050 Ti and Intel HD graphics 630

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RELEVANCY SCORE 94.4

Recently bought a model 7567 and paired it with an external monitor via HDMI. All my drivers are up to date. Ever since pairing the both, every few minutes, the laptop and external monitor both freeze for about a minute, then both screens flicker and return to normal operation. 
This only happens when I use HDMI output. If I'm using the laptop alone, it works perfectly. I should note that this only happens when browsing webpages or small tasks, and not when gaming. I have ran full system hardware diagnostics and found no problems.
Any help would be nice, as it is becoming a pain to use. Thanks! 

A:Dell Inspiron 15 Gaming 7567 HDMI freezing

Hi v-sookz,Thanks for posting.Your post indicates you have run a full system hardware diagnostics.  Were you also able to run the Dell Support Assist?  http://dell.to/2yzjeF9Have you tried a different HDMI cable?If there is still no improvement, you may want to try contacting Tech Support.  You can contact Tech Support at 1-800-624-9896 or 1-800-288-4410, or you can initiate a chat session http://dell.to/2v4snVm

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RELEVANCY SCORE 94.4

I'm having some charger problems. I had my charger plugged into and outlet and into the computer and it was working fine but once I unplugged it and moved my computer to a different place with a different outlet it stopped working. In the past, the light on my charger has stayed on even when not plugged in to an outlet or computer. The outlet is not the problem as I have tried plugging it in to multiple outlets. Any help would be greatly appreciated. I apologize for not giving much information; if any other information would be beneficial please let me know. Thanks.
 

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RELEVANCY SCORE 94.4

I am experiencing a buzzing sound when I play music online.  I primarily listen to music through the microblogging site Tumblr.  For example, if I had a song playing for a minute or so and opened a new tab I will hear a buzzing sound for anywhere between 2 to 10 seconds.  Other times, particularly during songs that are longer, the audio will fail and I will get an error message with a red x on the song I clicked.  Neither of these problems happen all the time.  The buzz is more prominent and seems to happen more frequently when I am opening and closing tabs.  
 
I have narrowed this down somewhat.  It does not happen when I play an actual CD in the drive.  It does not happen when I listen to a song on Youtube.  It does not happen if I play an mp3 that I have saved on my computer.  It does not happen when streaming a podcast.  I have listened to podcasts that are over an hour long and did not get the buzzing or failed audio message.  It does not happen in Internet Explorer.
 
This seems to be related to tumblr sites and/or Chrome.  I have pasted a link as an example of a song where this occurs.
http://musicforthemisplaced.tumblr.com/post/62769786099/no-doubt-ex-girlfriend
 
Things I have tried:
 
1. Updated the drivers
2. Scanned for viruses/malware
3. Updated Windows
4. I thought perhaps there was a conflict between the different versions of Adobe Flash but was not comfortable with removing a... Read more

A:Buzzing sound when playing music

You can safely remove flash players re-install, I think your plugin may be out one version... should still work though, but might help. Updating Shockwave is also a good idea as sometimes the technologies are interdependent.
 
Could be a Tumblr bug also... I doubt it is Chrome. Have you looked at the Tumblr support? (if there is such a thing)

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RELEVANCY SCORE 94.4

Hi guys,

I've had this issue for some time now but no real resolution.

I'm running Windows XP SP2, latest updates, etc. on a Dell Inspiron E1505 laptop.

Basically, and this is intermittent, but often enough to be a problem, when I remove the power cord (either from the wall/power supply, or remove the plug from the back of my laptop) the computer just freezes up:

- The screen goes completely black (although not as black as when the computer is completely off)

- the computer is still 'on' (though not responding), power light is still on, any lights that were already on (NUM LOCK, etc. are still lit up)

- the computer is frozen (I can't see the screen, but I can confirm this because for example if I press cap-locks or the key combo to disable the wireless networking, the lights on my keyboard stay the same)


The only way to recover is to force a shutdown and restart the laptop.

I have contacted Dell regarding this, but they said it's not a hardware problem, and most likely some kind of system conflict. Of course their advice (as always) is to re-install Windows.


I have confirmed that it appears to be a system problem, because I booted the laptop off a Linux live CD, and then tested multiple times to remove the power plug and I could never replicate the problem.


I'm trying to find a solution where I don't have to completely reformat and start over as I have a lot of programs installed.

Any advice would be appreciated. And if anyone else ... Read more

A:Dell Inspiron E1505 freezes when power is plugged/unplugged

how long have you had this laptop for, i think you need to replace the batter because it is getting old. as for the dark screen it does that so the laptop doesn't use soo much batter. in you laptop look for key that has fn written on it hold that and find another key with a start sign and a plus with it. hold fn and press the +start the screen will go brighter. what setting ahve you put for your batter some you can set to use full pc performance or normal so batter is saved etc.

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RELEVANCY SCORE 94.4

Hi guys,

I've had this issue for some time now but no real resolution.

I'm running Windows XP SP2, latest updates, etc. on a Dell Inspiron E1505 laptop.

Basically, and this is intermittent, but often enough to be a problem, when I remove the power cord (either from the wall/power supply, or remove the plug from the back of my laptop) the computer just freezes up:

- The screen goes completely black (although not as black as when the computer is completely off)

- the computer is still 'on' (though not responding), power light is still on, any lights that were already on (NUM LOCK, etc. are still lit up)

- the computer is frozen (I can't see the screen, but I can confirm this because for example if I press cap-locks or the key combo to disable the wireless networking, the lights on my keyboard stay the same)
The only way to recover is to force a shutdown and restart the laptop.

I have contacted Dell regarding this, but they said it's not a hardware problem, and most likely some kind of system conflict. Of course their advice (as always) is to re-install Windows.
I have confirmed that it appears to be a system problem, because I booted the laptop off a Linux live CD, and then tested multiple times to remove the power plug and I could never replicate the problem.
I'm trying to find a solution where I don't have to completely reformat and start over as I have a lot of programs installed.

Any advice would be appreciated. And if a... Read more

A:Dell Inspiron E1505 freezes when power is plugged/unplugged

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RELEVANCY SCORE 93.6

I have a Dell Netbook that runs on Windows 7. When I insert the charger in, it doesn't charge. Well, it usually doesn't. Sometimes, after I push it in really hard and twist and jerk it around, it works, but I have to keep it absolutely still. As you can probably conclude, this is a giant pain. The laptop and charger are about two months old. The charger shows no obvious damage.

This is the second time this has happened. It happened with my Compaq laptop back in May '09. This doesn't happen to my sister's laptop. Or my dad's. Do I have a charger curse or something?
 

A:Laptop charger issue for Dell NetBook

The Achilles heel of all PC laptops -- the ever weak, ever breaking power connection in the laptop. I've never seen a case where this plug was damaged that it was not caused by abuse -- pulling sideways on that connector when it was plugged in.

And in every case, the user denies they did such a thing; but, there it is, the irrefutable evidence.

It has to be either a damaged cord on the charger or a broken socket in the laptop. And it is quite an expensive repair if the damage is in the laptop, which it almost always is as the laptop must be disassembled completely and the main board removed in order to repair it.
 

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RELEVANCY SCORE 93.2

My new laptop Dell inspiron 3558 with Windows 10 freezes when plugged in,i should press the power off/on button to start the laptop ...with Dell support assistant when opened the details of errors  it showed the following details

1)---> P6: 575a1409 P7: b7a P8: 27 Attached files: Il?IC: ProgramDatalMicrosoftlwindowslwERITemplwERDF81.tmp wERInternalMetadata.xl These files may be available here: C: ProgrambatalMicrosoftlWindowslWER ReportArchive VAppCrash DropboxOEM.exe 469b36af6e8c75344569d6a6dc81bd1deb65c47 d2b9255c Analysis symbol: Rechecking for solution: 0 Report lol: 81876c6e-2ale-489a-84c4-278 ed951b7c1 Report Status: 0 Hashed bucket. 31b61cd6299fBa6265ede664875ce353 Application Error
 2)---> lAppCrash. Explorer EXE. 2855b4b47oc213b31899ce47d3f607ec85de64c_cb9
Imemory.hdmp
C: Program DatalMicrosoftlWindowslWERIReportQueue
MAppCrash Explorer ExE 2855b4b470c213b31899ce47d3f607ec85de64c cbg
ltriagedump.dmp
These files may be available here:
C: Program DatalMicrosoft Windows WERIReport Queue
VAppCrash Explorer. EXE- 2855b4b470c213b31899ce47d3f607ec85de64c-cbg
Analysis symbol:
Rechecking for solution: 0
Report ld: 7e743d 90-f615-4843-b334-61971 40643 cd
Report Status: A
Hashed bucket ............................can u plz give me the solution??

A:dell inspiron 3558 laptop freezes when plugged in

srichandm,From looking at the error it looks as thought DropBox is causing the issue you posted. Try uninstalling the program and reinstall it back into the system. If you do not use Dropbox there is no reason to reinstall.Uninstall Dropbox by following the steps outlined in our Help Center article:http://dell.to/2fTlyuC When the uninstall finishes, please reboot your computer to ensure that it is complete.Delete the Dropbox metadata folder:Open a Windows File Explorer (not Internet Explorer).Type %LOCALAPPDATA% into the address bar (include the % percent signs).Delete the folder "Dropbox" from the results.If you cannot find a Dropbox folder inside %LOCALAPPDATA%, please go to %APPDATA% instead, and delete the Dropbox folder there.Please note that deleting the metadata folder will not delete the files in your Dropbox folder.Download and install the newest version of Dropbox by visiting the following website:http://dell.to/2fTod7JWhen Dropbox has finished installing, please apply any Selective Sync settings you may have had prior to the reinstall. Your account will take a few moments to reindex the files and sync any pending changes.

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RELEVANCY SCORE 93.2

I've recently had a few problems with my Dell Inspiron Laptop. It is plugged in to the AC adapter, but when I check the battery status I get a message saying '4% available (plugged in, not charging)'. This means that I cannot work on my laptop unless it is plugged in. The battery light on my laptop flickers a dim blue colour. I also don't want to buy a new battery for it to not work in my laptop either.

It also seems to get really hot when it is plugged in, and occasionally it will switch off unexpectedly. I'm guessing the reason the battery won't charge may be something to do with the motherboard and over-heating.

Any suggestions on what I can do to fix this problem?
Probably my own fault for buying a Dell...Haha!
 

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RELEVANCY SCORE 92.4

my laptop charger (from dell) makes a high-pitched buzzing noise when i plug it into my laptop.
ive searched the web, but i cant find a satisfactory answer. some say its dangerous, some say its harmless.
so, is it dangerous or not?
i already ordered a new one, just to be sure, its coming tomorrow.
 

A:laptop charger is buzzing

If it has only recently started doing this then it might be a duff capacitor... is the laptop still under warranty? If so, Dell can be quite good at swapping these things out.

But, I think you've sorted this out now by getting the new adapter.
 

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RELEVANCY SCORE 92.4

I have recently purchased a new Dell Inspiron 15 5578 2-in-1 Laptop. When I plugin the charger, the battery is only charging upto 60% and after that it says not charging.

I have tried to install the Dell Quickset software and changed the settings in battery management software and tried all the ways I found in forums. Still I am having the same issue.
Can anyone had the same issue & solved it.
Please help me to find out the solution for this.

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RELEVANCY SCORE 92

My Dell Inspiron 15 does not start up when I power it on while it’s connected to the charger. The screen does not turn on and the laptop starts beeping.. 3 continuous beeps with a pause in between. Then, i turn off the charger and switch on the laptop on battery power, and it starts normally. Is it due to a faulty charger ? or is it due to a motherboard error?

A:Why does Dell Inspiron 15 screen not start up when charger is plugged-in, but starts normally on battery power?

Hi Dr.Rajavel,
Thank you for reaching out to Dell Community Forum.
Please click my DELL-username and send me a Private Message with the Dell Service Tag number and your email address.
Note: please don't mention the service tag or email id on the public forum as it contains your personal information

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RELEVANCY SCORE 91.6

Hi, my name is Ricardo and i am new to this forum.

So i have a problem with my laptop. First i have to said that before this problem occurred i could play "League of legends" at 60fps whitout problems, but when the battery was low, obviusly my fps go down, and when plugged my fps go normal. Then something happend with the fan, and I had to open the computer and there was a little piece of plastic that was obstructing the fan therefore my laptop began to get warm.
I fix that but after that, i could not play normal any game. Now when i play "League of Legends" i have to unplugged the charger when the fps starts to go down, and then my fps go normal, but when they drop i have to plugged again and so on.
I do this every single time i play in intervals of 3-5min so this starts to annoy me.
I have to said that my laptop it's not a good one, i've a Intel HD 4000 and a Corei7.

I don't know what to do, maybe it's the hardware or something else.
Please i need to know if i could do something to repair this or there is nothing i can do.

For your attention thank you.
P.S. Sorry if i have bad grammar it's not my native language.

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RELEVANCY SCORE 91.2

Hey all,

I have a Sony Vaio VGN-FW. At first, the only problem I had was no bass. I could hear the tremble fine, but no bass at all. I started clicking around under some sound settings and no I have no music at all however, when I "test" the speakers, I hear the test noise going off.

How do I fix this? Thanks!

A:My laptop has sound but isn't playing music - help!

Tony, what are you using to play music and you can verify that NO mute feature is on, be it within the music player or the PC itself?

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RELEVANCY SCORE 91.2

I have a Dell Inspiron 5040N Laptop that now has a Dead Battery due to lack of charging.  Once the AC adapter is plugged into the Laptop the AC Module stops charging (green light goes off.  I have tried another Ac Adapter and have even replaced the AC Power Plug on the laptop with the same results.  I can not run any of the Tests due to battery is dead and Laptop will not turn on.
Any suggestions are greatly appreciated.

A:Dell Inspiron 5040N AC adapter Lost Power once plugged into Laptop

Hi RAYB871,
Please check if there is any damage on the machine. Check if all the ports on the machine are fine or misaligned. Sometimes if the pins in the USB ports are touching each other, they are known to cause many issues on the machine.
Three components cause this issue, in this order:
Adapter - you have already tested another adapter, so ruled out.
DC Port - the port that holds the adapter in, might be shorted - you would need this part - http://bit.ly/2bQ3HoP
Motherboard - I would primarily suspect this part, if the dc port does not fix the issue, then it is the motherboard that has failed and needs to be replaced.
If there is no warranty, then you could contact our team to get a quote for a paid service call - http://dell.to/1vnT6CQ
Personally, I would suggest, you invest your money on a new machine than to repair this old machine. However, it is your discretion.
Also, please click my DELL-username and write me a private conversation with the service tag and your contact details(Name and Email) for case records.
Let us know if you have any other queries.

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RELEVANCY SCORE 90

I buy the new Inspiron 7567 that come with i7 7700HQ + 8GB Ram + 1050Ti + 4K UHD IPS Screen

But when install the latest version of Windows 10 Pro 64-Bit and latest driver update from dell website that search by Dell Service Tag.

When i played the 4K video on Youtube (Chrome and MS Edge) is not smoothing have lag every 10 sec.
No problem with 1080 or 2K res.

Anyone see the same problem like this? I think this HW spec should be fine for playing 4K video?

A:Dell Inspiron 7567 UHD model problem with 4K Video on Youtube

What kind of bandwidth do you have?  Are you using a wireless connection?  If so, what speed - and what type of Internet connection do you have (DSL, cable, etc.)-- and what speed?
4K video is a lot more demanding than FHD video -- rough estimate is that you need a spare (unused) 15-20 Mbps just for that one stream.  If your cable bandwidth is 30 Mbps (common), make sure no one else in the home is using bandwidth at that time.   If you have a DSL connection (Frontier, etc.) you can just about forget 4K streaming - you're lucky to get 6-10 Mbps total.

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RELEVANCY SCORE 90

After alot of faffing around, a great member of a photography forum ( you know who you are ) has told me i have a Rootkit.

I have a recovery disk that i made when i first bought the laptop.

Thanks in advance, i don't have a clue what to do.

.
DDS (Ver_2011-08-26.01) - NTFSx86
Internet Explorer: 8.0.7600.16385
Run by Adam at 17:30:00 on 2011-10-09
Microsoft Windows 7 Home Premium 6.1.7600.0.1252.44.1033.18.3005.1739 [GMT 1:00]
.
SP: Windows Defender *Enabled/Updated* {D68DDC3A-831F-4fae-9E44-DA132C1ACF46}
.
============== Running Processes ===============
.
C:\Windows\system32\wininit.exe
C:\Windows\system32\lsm.exe
C:\Windows\system32\svchost.exe -k DcomLaunch
C:\Windows\system32\svchost.exe -k RPCSS
C:\Windows\System32\svchost.exe -k LocalServiceNetworkRestricted
C:\Windows\System32\svchost.exe -k LocalSystemNetworkRestricted
C:\Windows\system32\svchost.exe -k netsvcs
C:\Windows\system32\svchost.exe -k LocalService
C:\Windows\system32\svchost.exe -k NetworkService
C:\Windows\System32\spoolsv.exe
C:\Windows\system32\svchost.exe -k LocalServiceNoNetwork
C:\Windows\system32\svchost.exe -k LocalServiceAndNoImpersonation
C:\Program Files\Intel\Intel Matrix Storage Manager\IAANTMon.exe
C:\Windows\system32\taskhost.exe
C:\Windows\system32\Dwm.exe
C:\Windows\Explorer.EXE
C:\Program Files\Intel\Intel Matrix Storage Manager\IAAnotif.exe
C:\Windows\System32\igfxtray.exe
C:\Windows\System32\hkcmd.exe
C:\Windows\System32\igfxpers.exe
C:\windows\... Read more

A:Rootkit removal, laptop freezing, playing random music, internet slowing.

Hi, as you were unable to run GMER, please run the following scan instead.
Please Download Rootkit Unhooker Save it to your desktop.
Now double-click on RKUnhookerLE.exe to run it.
Click the Report tab, then click Scan.
Check (Tick) Drivers, Stealth. Uncheck the rest. then Click OK.
Wait till the scanner has finished and then click File, Save Report.
Save the report somewhere where you can find it. Click Close.
Copy the entire contents of the report and paste it in a reply here.

Note** you may get the following warning, just click OK and continue.

"Rootkit Unhooker has detected a parasite inside itself!
It is recommended to remove parasite, okay?"
--------------------------------------

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RELEVANCY SCORE 90

Hello. I just registered. My PC keeps freezing while I watch a movie or listen to music.

It acts like in this video:
You Tube




I even plugged it into a new wall socket, and cleaned it from dust, updated Windows 10 to version 1511, and I even moved the ram memory in different slots, but the buzz still happens for a millisecond. I haven't experienced this in games afaik though.

Can anyone please help me? It is getting annoying. Before Windows 10, I had Windows 8.1, but I upgraded. This happened with Windows 8.1 as well.

My specs: Intel Core i7-4790K, 4200 MHz NVIDIA GeForce GTX 970 (4 GB) 8 GB RAM

Please someone help me. Many thanks.

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RELEVANCY SCORE 90

Hello. I just registered.
My PC keeps freezing while I watch a movie or listen to music. It acts like in this video:

I plugged it into a new wall socket, and cleaned it from dust, updated Windows 10 to version 1511, and I even moved the ram memory in different slots, but the buzz still happens for a millisecond. I haven't experienced this in games afaik though.

Can anyone please help me? It is getting annoying. Before Windows 10, I had Windows 8.1, but I upgraded. This happened with Windows 8.1 as well.

Please someone help me. Many thanks.
 

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RELEVANCY SCORE 89.2

Hi,

I hope I'm posting in the rite place.

So here's the situation,
Laptop : Macbook White (2.4Ghz Dual Core)
TV : SONY Bravia 42"

I prefer working on a bigger screen, hence my laptop is constantly connected to the TV Screen. I use mini-DVI to VGA adaptor for Video and M-RCA to M-RCA through the headphone jack on my laptop for audio.

When the laptop is connected to the charger, it causes a buzzing noise and disturbances (horizontal distorted lines) on the TV Screen. Disconnecting the charger completely stops all of these problems.

So far so good but this is very inconvenient as I can only work on battery power.

Is there a permanent solution so that I can keep my charger connected without getting these screen artifacts and buzzin noise from my TV?

Some ppl have suggested an inverter but I wanted some reliable advise before I start buying anything.

Any help would be appreciated.

Thanks.
 

A:Laptop Charger causes buzzing noise and disturbance on TV Screen

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RELEVANCY SCORE 88.8

Hi all,
I recently purchased an Inspiron 15 7567 gaming laptop from Dell and have encountered a few issues.
Computer Specs:
OS: Windows 10 Home 64 Bit
CPU: Intel Core i7 7700HQ Kabylake
GPU: NVIDIA GeForce GTX 1050 Ti 4GB 
Memory: 8GB (1x) DDR4
Storage: 1TB Hybrid Drive
The rest can be found here
Problem:
Upon first setup there were issues installing the NVIDIA drivers where the install would fail multiple times - eventually I got the driver to install. Then I had some issues with the graphics card enabling when I would play games so I just changed the setting in the NVIDIA control panel to always use the dedicated GPU. After playing some AAA titles such as GTA V and Arma III, I am experiencing what appears to be throttling. On low or ultra settings, my FPS remains around 45-50 (sometimes a little higher before stutter) on most games which surprised me because the dedicated GPU is a 1050 Ti which has higher specs than what the games need. After playing for maybe an hour, the game starts to frequently stutter, dropping frames for a couple seconds then boosting back and so on. I have monitored the temperature of both the GPU and CPU which reach ~56 degrees Celsius and ~70 degrees Celsius respectively. I have also monitored the usage of the CPU and memory during play, the CPU not reaching full usage and the memory reaching about 90% usage. I have also monitored the GPU performance through GPU-Z and will attach the file below. I have virtually tried everything that I can thi... Read more

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RELEVANCY SCORE 88

Recently I am getting problem with my laptop. I thought the problem was with Windows OS so made fresh install. The problem occurs both on windows 7 and Windows 10 OS. After few minutes of booting, laptop freezes. It runs for about 5 to 30 minutes and suddenly freezes and mouse and keyboard becomes unresponsive. I have not overclocked or made some unusual changes in hardware. I have ran chkdsk and there is no disk error. 
However the problem does not occur in Linux Mint partition. It can run perfectly all day on Linux Mint. Please help me to diagonize and solve the problem.

A:Laptop freezing Dell Inspiron 3537

So you notice the problem in Windows 7 and 10 but not in Linux, is this correct?  I take it that in Linux the notebook runs fine?  Have you always noticed the problem, and if not when did it start? Was any changes made to the system prior to when the problem started? 
What was the original operating system that the notebook shipped in? Did you notice the problem before any of the other operating systems were installed? Are you dual booting the system or have only tried one OS at a time?
Were any changes made to the BIOS while either reinstalling an OS, or in troubleshooting the hangs and if so what where they?  Have you tried updating the BIOS, the latest version A08 may be downloaded here. 
If the system is working alright in Linux it doesn't sound like a hardware problem. There are no issues that I am aware of that will cause this type of behavior  for the 3537 at least out of the ordinary. So to solve the problem it is likely going to take narrowing down when the problem started and what was changed on the system when the problem started to occur. 

TB

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RELEVANCY SCORE 87.6

hi there,
my computer, hp dv3 2221-tx, freezes whenever i plug or unplug the power. its the first time i came across with this kind of situation.
OS: win7 Ultimate 64 bits.

and i guess my charger is working fine, because when i had win7 Home in same laptop, i never came across this kind of situation.

thanks in advance,
with best regards,

A:Computer freezes when charger is plugged or unplugged.

Hi,

is this happening only after you upgraded to windows 7? if so maby have a look at the manufaturers website for a power utility maby? Also i'd recommend checking your charger with a multimeter to check its giving the correct output.

It sounds more like hardware rather than a software issue but checkout what I said first n let me know how you get on.

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RELEVANCY SCORE 87.2

Hi to all seven forum,
I came here for a simple question today, the question is, is it better for laptop battery that when I using laptop it is plugged in all time to ac adopter although it is fully charged.
one thing I know that when plugged in charger, the battery not in use, I test that remove battery when laptop in ON condition and AC charger is plugged, the laptop remain ON, so I mad a personal experience that using laptop with plugged in charger, it could save the battery. is it rite.?
Note: that I m not plugged in charger all the time, I only plugged in it when I turn ON laptop. when laptop is not in use and the battery is fully charged (infect it is always charged) I plugged out the AC adopter.
I read many article where many peoples asked the same thing that "should they plugged in charger all the time, (include when laptop not in using)".
but my question is simple which is "should I plugged in charger all time only when I use laptop? is it better for battery.? or it must necessary that we should drain all battery then plugged in charger and remove it when fully charged.?
(sorry for my bad English)
laptop model is Dell Inspiron N4050. 6 cell Li on batter I think. (or lithium)

A:Should I plugged in charger to laptop when I using it.

I'm amazed that this gets asked so often, and I haven't been able to figure out why. There's no reason and no harm in leaving the battery connected all the time. There's no reason to unplug the AC power once it is full charged. In fact, doing so could potentially shorten the life of your battery if it's recharging from a small usage up to 100% often.

I still don't know why people insist on making this a difficult process, to be honest. If you use the laptop on AC power, great. If you use your battery often, or even occasionally, it's a good idea to drain it down completely every so often, and then recharge it back to 100%. There's no harm in using the laptop on AC power with the battery in the laptop.

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RELEVANCY SCORE 87.2

Hi; new to the forum so apologies in advance for being clueless.

Massive thanks in advance to anyone who can try to help with my problem!

I've had this laptop just over a year and had no problems until recently, when I restored the machine to factory settings on the advice of a friend who works in IT (I'd had some problems, possibly AVG-related and couldn't boot up at all). No other changes have been made to hardware or software - in other words it's the same setup that's worked fine up until now.

Since restoring the settings the laptop boots to Windows but freezes up completely 2-3 minutes later and I have to power off and try again; I've tried changing power usage and sleep / hibernate settings but the outcome is the same again and again and the amount of time before it freezes isn't sufficient for me to download updates or drives in case that is the problem. Once it freezes I get no response from CTRL+ALT+Delete but if I C/A/D before the freeze I get a black screen (only the pointer visible) for 30 seconds, then an error message box saying "Logon process has failed to create the security options dialog - Failure - security options".

The specs are:

Dell Inspiron 1545
Vista Home Basic
Version 6.0.6001 Service Pack 1 Build 6001
Intel Celeron CPU
Bios: Dell A05 25/2/2009
SMBIOS Version 2.4
Installed RAM 3.0GB
Total Physical Memory 2.96GB
Available Physical Memory 1.69GB
Total Virtual Memory 6.12GB
Available... Read more

A:Dell Inspiron Vista laptop freezing 2 min after startup

Update

Left the laptop on overnight to boot windows normally, since I'd noticed on occasion one or two functions did seem to be working, just extremely slowly. Now I have BSOD w/ messages and can't eneter Safe Mode (the computer restarts and offers me Startup Repair and Boot Normally, both of which lead to the BSOD). The blue screen comes with an error message, sometimes 'This application has failed to start because user32.dll was not found' and the rest of the time 'This application has failed to start because basesrv was not found' .

A few days ago I ran a boot test (diagnostics) at startup and got the following:

[Memory - March U Test]
ErrorCode 0123
Error Code 2000-0123 Memory integrity test failed

Error Code 3600:0749
AC_Adapter_Invalid AC Adapter detected

I haven't physically touched the RAM or any other internals and the AC adapter is the one that came with the laptop, which I've been using without any problems for over a year.

Again, any help would be much appreciated.
 

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RELEVANCY SCORE 87.2

My windows keeps freezing, i stream movies and do a little multitasking. do you think this laptop can even handle W7? should I down grade to avoid this prob? Or has anyone else had the same issue?

A:WIndows 7 keeps freezing on a dell inspiron 3900 laptop

  
Quote: Originally Posted by r0n420


My windows keeps freezing, i stream movies and do a little multitasking. do you think this laptop can even handle W7? should I down grade to avoid this prob? Or has anyone else had the same issue?


Please provide the following information -

1. Provide red error messages in the Event Log for more information:
a. Click "Start", input "eventvwr" (without quotation marks) in theStart Search bar and press Enter.
b. Go to Windows Logs - Application - note red errors.

2.To get a more definitive idea of what is happening we may also require the dmp files. Refer this link [1 - Novice] How to ask for help with a BSOD problem
Upload all of the minidump files located in C:\Windows\Minidump

3.Fill in your System Specs - User CP - Your Control Panel - Your Profile - Edit System Specs.

If you require more help let us know.

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RELEVANCY SCORE 87.2

My Dell Inspiron 17R 5720 doesn't recognize charger any more. And unfortunately my warranty expired 2 month ago.It was plugged in and working in the morning, but then in the afternoon I noticed that it was running on the battery only. It wont start without battery (just charger plugged in).
1. So here what I have done to debug. Me and my brother, we have purchased the same Dell laptops at the same time a year and a bit ago. This is why for a debugging purposes it was good.I took my charger and plugged in to his computer. And it works. Definitely not the charger issue I guess. And when I plug charger in to my computer, green light is still on the charger. And I have the original charger that came with the laptop.
2. Now, laptop works on the battery only, so this means that motherboard is working. I guess.
3. Next thing I did was unplugged charger and removed the battery from the laptop. Then I pushed and hold "Power" button for 45 seconds to discharge a flea charge. Plugged charger back in but laptop wont start.
4. Next I started laptop on the battery, went to BIOS and checked if the charger is recognized in the BIOS. No, it doesn't recognize charger. So, if it is not a charger then what else can it be?
5. Laptop doesn't have any strange smells so I'm not sure if anything happened with the motherboard, but I would assume mother board is ok because it works of the battery.
6. I was thinking updating the BIOS, but I can't, because it wont update whi... Read more

A:Dell Inspiron 17R 5720 doesn't work with charger. Charger is not recognized. Not charger problem.

Hi CJ777,
Thanks for reaching out with your query. You pretty much figured out all points of failure. Good job.
If the adapter is not detected in BIOS, it most likely is an issue with the mother board. In the BIOS set up, AC adapter should show up as 65w or 90w. If the adapter status is 'None' or 'Unknown Device Installed', it indicates that the mother board is not detecting the adapter for which the battery is not getting charged. Once the battery charge drains, I'm sure the adapter will not charge it again. Replacing the system board should resolve this issue.

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RELEVANCY SCORE 86.4

After i completely dignosed the issue it seems to me that there are problems in BIOS, Drivers and thermal management as when I start playing a game (GTA 5, Battlefiels 1) i runs smooth for 5 minutes but after that i starts lagging and freezing. I have also run some benchmarks but results are similarly as there is the issue of cpu thermal throttling. And audio distortion is due to unstable and poor compatibility drives. In dell forms i read people saying that all this is caused due power management issues which i have also noticed as when CPU is idle is consumes around 20 watt at 50°C but when put under load it once reaches 50 watt of peak usage at 100°C but with in few seconds it thermal throttles and used only 15 watt at 80°C which is even less than idle speed which causes many problems and freezing also all with in few minutes of gaming or proper use. Many uses are facing same problems as i have read on reddit and dell community form but not all the systems are affected as the review units that some YouTube channels and Websites like Laptop Mag reviewed did not exibit such problems or otherwise the reviews are fake. I don't know why dell is not solving the issues and sending me the same problematic Laptop again for the third time.!!!!!

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RELEVANCY SCORE 86.4

Is it ok to leave a laptop charger and a phone/tablet charger plugged in to the electrical outlet when not in use? Or is there a risk of a problem happening if I do that?

Thanks.

A:Leaving laptop charger plugged in

I do not see a problem keeping them plugged in.

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RELEVANCY SCORE 86.4

I really need help because my laptop won't work unless I plug into charger, it can charge up to hours but as soon as I take it off the laptop shuts. What's the problem?? Please help!

A:Laptop only works when plugged into charger

Hi,It means that your laptop battery has reached the end of life.You can test battery from HP support assistant software.Let me know the results, cell voltages, cycle count, capacity etc.RegardsVisruth

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RELEVANCY SCORE 86.4

Hi all, i have a Medion MIM2320, MD96654 and all of a sudden it turned off and smoke came out of near where the charger is plugged in so i took the charger out and it stopped smoking, i was able to turn the laptop on again with no problems, but now the battery is dead.

The smoke was an orangey colour and had a funny smell.

Sorry for my basic description but any thought would be appreciated

Thanks

Eoin
 

A:Laptop smokes when charger is plugged in

Sounds like the charging circuit is Up In Smoke, you will need to take it to a reputable Laptop repair center or Buy a new laptop.

I would not continue to use it, it may be a fire hazard, burn the house down.

.
 

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RELEVANCY SCORE 86.4

I have a Vista Laptop that is not charging at times. The power jack it pushed in and both my chargers spark when I move the plug around so it could charge. I don?t know if it?s my laptop or the Charger. Should I get the power jack fixed, get a new battery or a new charger? Please Help!!

A:Laptop charger plugged in but not charging

Esmmy, look in the hole on your laptop where the power adapter would plug in and you'll see the silver power pin. Using a push button pen, put it on the end of the power pin and see if you can move the pin at all. Any movement on that pin means it's broken and the DC Jack needs to be replaced. Most DC Jacks are soldered to the motherboard and need to be repaired by someone experienced in desoldering and soldering.

If the DC Jack is broken, the power adapter won't charge your battery since it's not making a solid connection inside. Moving it around too much while plugged in could short something, cause further damage or even a fire.. Best to have it repaired by an experienced technician.

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RELEVANCY SCORE 86.4

How can I fix my hp? My laptop won't turn on unless it's plugged into the charger.  When I first got it was working fine but I can't remeber when it started needing me to plug in the charger for it to work. Even if it's full battery it still won't turn on unless I plug it in. Do you think I need to buy a new charger or re set it? 

A:My laptop won't turn on unless my charger is plugged in?

Try doing a hard reset:http://support.hp.com/us-en/document/c01684768

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